Verkada intercoms setup guide v1 - XVRAID XVR-DVR-NVR CCTV DESK
Verkada intercoms setup guide v1

Verkada intercoms setup guide v1

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Add and Configure Receivers in Intercom

Add and Configure Receivers in Intercom

Learn how to add and configure receivers and their schedules in Verkada Intercom

Updated over a week ago

Receivers are the mode by which calls are answered and accepted with the Verkada TD52 Video Intercom. Calls made at the intercom are then sent to a receiver, who then accepts the call.

Receiver types

When a call is made from the intercom, it is sent to a desk station, a user, a phone number, or a SIP phone.

Desk station

The desk station can be a tablet that runs the intercom app. It acts as a live view receiver and is always on. This type of receiver is typically used at a desk or reception environment. Learn how to add a desk station.

How it works

1.When a call is made to a front desk station, the person watching the tablet can see the caller on screen and has the option to speak to and unlock the door for the caller.
2.Once the station is setup, you can add up to 4 tiles. A persistent live stream from the intercom camera is displayed along with an unlock icon. You can easily unlock the paired door anytime before or during a call made to the desk station.
3.Once a call has started, the receiver has the option to unlock the door or end the call at any point during the call.

User

A user is any granted-access user in your organization and who has access to Verkada Command.

How it works

1.When a call is made, the user receives a call to their Verkada Pass App and in Command.
2.Once a call is made, then the receiver can see the caller and has the option to unlock the door, speak through the pass app, and end the call at any time.

Phone number

A phone number allows a caller to reach someone via a phone call. A phone number can be any standard mobile or landline phone number. You can add international phone numbers using the appropriate international identifier, or you can select the correct country at the time the receiver is added.

Both SIP and regular phone numbers have the option to toggle press # or * to accept the call.

How it works

1.When a call is initiated from the intercom to a phone number, the receiver receives a call from a standard number.
2.When the phone call is answered, the call from the intercom has not yet started, and the call will start when an asterisk (*) or hashtag (#).
3.The receiver can accept the call and has the option to speak to the caller and unlock the door using any digits (0–9).

You can find information about answering a call and the phone number where an intercom initiates a call from the Settings page.

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SIP phone

You can have the intercom call a Session Initiation Protocol (SIP) extension. Learn more about SIP.

How it works

1.When a call is initiated from the intercom to a phone number, the receiver receives a call from a standard number.
2.When the phone call is answered, the call from the intercom has not yet started, and the call starts when an asterisk (*) or hashtag (#).
3.The receiver can accept the call and has the option to speak to the caller and unlock the door using any digits (0–9).

Add a receiver

1.In Verkada Command, go to All Products > Intercomintercom icon 5.
2.Select an intercom.
3.At the top, click Receiver.
4.At the top right, click plusplus iconand select a receiver type.
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The call list is made up of call groups. Every member of a call group is called simultaneously for the duration listed next to the group number.
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1.Next to the call group, click the time link (see below) and enter a custom duration for each call group.

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2.(Optional) You can add multiple receivers and receiver types per group. If the receivers in Group 1 don’t answer, then the Intercom moves to the next group.
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5.Click Enable Schedule to enable a schedule for the call lists. The schedule dictates who the intercom calls and when. A call list (off-hour call list) is automatically created.

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6.(Optional) At the bottom of the call lists, click Add Call List to create additional call lists.
7.Once you add a receiver and a enable a schedule, the intercom can begin creating calls.

Manage schedules

1.In Verkada Command, go to All Products > Intercomintercom icon 6.
2.Select an intercom view you want to test.
3.At the top, click Receivers to open the Receivers page. where you can see the call schedule in your web browser.

Add a schedule

On the Schedule window (right side), click Schedule a Call List to create a new call list.

Edit a schedule

1.On the Schedule window (right side), select any existing segment of time on the schedule or select anywhere else on the schedule.
2.When you select the schedule, a new Create Schedule dialog appears, where you can:
1.Choose which call list is affected.
2.See what times and days calls are allowed.
3.Delete the current configuration.

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Clear a schedule

At the top right of the schedule window, click Settings > Clear Schedules to clear all schedules.

Disable a schedule

At the top right of the schedule window:

1.Click Settings > Disable Schedule.
2.Choose the schedule that you want to disable.
3.When prompted, click Confirm.

Delete a schedule

1.On the Schedule window (right side), hover over the existing schedule, where you can see an ‘x’ to the left of the schedule.
2.Click the ‘x’ to delete that segment of the schedule.
3.Select any segment of an existing schedule that you want to delete.
4.Verify the call list schedule you want to delete and click Delete.

Manage call lists

1.In Verkada Command, go to All Products > Intercomintercom icon 7.
2.Select an Intercom view you want to test.
3.At the top, click Receivers to open the Receivers page, where you can scroll down to see the call lists.

Add a call list

At the bottom of the Receiver page, click Add Call List.

Edit a call list

To change the name of your call list, select the existing name and rename it. Once the name is selected, it can be changed from the default.

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Delete a call list, step, or receiver

To delete call lists, steps, or receivers, click the “x” to the right of the name.

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Configure a TD52

Configure a TD52

Learn how to configure your Verkada TD52 Video Intercom

Updated over a week ago

The Verkada TD52 Video Intercom allows organizations to enhance security and answer calls from anywhere with sharp video, clear audio, 4 smart receiver methods, and intuitive management and security tools in Verkada Command.

Add the serial number to Command

2.Once you add the serial number and activate the intercom, a new tab opens, showing the video feed from the TD52. At the top left of your webpage, a menu displays the setup checklist. We recommend to follow the setup checklist.

Configure setup checklist options

To access all configurable options, at the top right, click Settingssettingsicon.

Change device name

1.From the setup checklist, click Change device name to open the Settings page.
2.With the Settings page open, select the current name to change the default name.

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Pair a door

Note: Paring a door is not compatible with the AX11.

1.From the setup checklist, click Pair a door or on the Settings page > sidebar, click Pairing.
2.Click Add a door.

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3.Next to To Verkada Access Controller, click Select.

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You should see a list of the access-controlled doors in your organization.

4.Once you select a door, it appears as a paired door and can then be unlocked from the live page. To unlock the door through a call, receivers are required before using the TD52.
5.When the door is paired, you are prompted with information on how a call ends. You can also now see these toggle options:
◦ Ends call on door open after intercom unlock—This is the default and indicates that the call from the intercom will be stopped when the unlock button is pressed.
◦ Ends call on door open while intercom is dialing—Indicates that if the door is unlocked and opened while dialing, then the call is ended. For example, if someone watching a desk station live feed unlocks the door before speaking, then any ongoing dialing will be ended.
◦ Beep when Unlocked—Indicates that the intercom will make a noise when the receiver initiates a door unlock.
6.Once a door has been paired, you can skip to setting up the receivers.
1.To add context cameras, skip to pair camera(s).
2.To configure I/O devices, skip to configure I/Os.
3.To configure receivers, skip to add receivers.

Pair camera(s)

1.From the setup checklist, click Pair camera(s) or on the Settings page > sidebar, click Pairing.
2.Click Add Camera to see a list of cameras in your organization.
3.Select up to 2 additional cameras for context. You can also select other intercoms as a context camera.
4.If the paired door already has a context camera, it will appear as the first paired camera.

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5.Once additional cameras have been added, they will appear on the Live page of the intercom (left side of the video feed).

Configure I/Os

1.From the setup checklist, click Configure I/Os or on the Settings page > sidebar, click I/O.
2.In the I/O section, select your I/O, as needed:
◦ There are 2 inputs and 1 for output. If there is anything wired into the I/O port on the TD52, this is where the exact I/O function is selected. Learn how to wire a TD52.
◦ Learn more about the I/O types.
3.Enable your input device: Select the input number that corresponds to the port used in the I/O port, then select the correct input device type. For example, if a door position indicator (DPI) is wired into input 2 on the I/O board, then select input 2 > DPI.
4.Enable your output device: Select the correct device that corresponds to what is physically attached to the I/O port.

Add receivers

For details about how to add receivers, add/edit schedules, and add/edit call lists, see Add and Configure Receivers in Intercom.

Once a receiver is added, then the intercom is ready to begin making calls.

Types of I/Os

The intercom allows for various types of input and output devices to be attached and interface with it. The I/O port allows for 2 inputs and 1 output to be attached to it.

Input

The input is a set of 2 dry contacts that watch for Normally Open (NO) or Normally Closed (NC) from the device attached to the I/Os.

Call Trigger Any input that sends a close signal to the intercom can be used as a call trigger. For example, if a PIR motion sensor was used, then the intercom would make a call when the motion sensor is triggered.
Door Position Indicator (DPI) Any contact that sends an open or close signal. Typically DPIs are contacts that are contained within or on a door, and are used to determine if the door is physically open or closed.
Request to Exit (REX) When a close signal is made, then the intercom unlocks the door that it’s paired to. For example, a REX could be a standard button or a PIR motion sensor.

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Output

The output is a dry relay with ports for NO, COM, and, NC. The output can be used to trigger a door unlock.

Door Unlock Upon door unlock, the dry relay triggers and sends a close or open signal to the device attached to it. If the door unlock is to be used to trigger the lock or unlock of an electrified lock, then proper external power supplied or power controllers are required to operate the lock.
Chime Intercom output can be used to set a chime.
Call in progress Intercom can be used to trigger call in progress.

Other configurable settings

General

General is a configurable set of options that affect the intercom and information about the intercom.

Continuous Audio If enabled, the intercom continues to record and stream audio when not in a phone call. For example, the intercom can be used to listen to what is happening around it, even when no call is in progress. (This audio is recorded.)
Tamper Events High-to-low sensitivity, these events show in the Events page (left sidebar) and the Events tab (at the top).
Cloud Backup Use to continually save footage from the intercom camera.
People History and Face Detection Enable People Detection to search for individuals who are visible on the intercom. Enable Face Detection to allow for more granular information, such as location people of interest (POI).
Time Zone Time zone is based on the address assigned to the intercom. For example, if the intercom address is Toronto, Ontario, Canada, then the time zone is shown as EST/EDT.
Device Status Current status displays as online or offline. If offline, the amount of time is also displayed.
Serial Number Located on the I/O cover and side of the box of the intercom. See also Add a TD52 to Command to learn more about serial number locations.
Model Model name and number.
Date Added Time and date the intercom was added to Command.
Firmware Displays if the intercom is up to or out of date.
Local IP Address Dynamic Host Configuration Protocol (DHCP)-assigned IP address. The IP address and the subnet mask displays.
MAC Address Located on the I/O cover of the intercom.

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Call

Call is for calls made from the intercom to the receiver. To access the Call setting, on the left sidebar, select Call.

Call Volume Changes the volume level of the audio that comes of the intercom device.
Press Intercom button to End Call When the Intercom button is pressed, a call can be ended. This is toggled on, by default.
Maximum Call Duration Once the call reaches 5 minutes, calls are ended.
Dial Key to Accept Call When receivers are phone numbers, a phone call from the intercom to the receiver is made. Two-way talk does not start until the call is accepted. The dial key starts the call. It is a hashtag (#) or asterisk (*).
Dial key to unlock door Anytime during a call the door paired to the intercom can be unlocked. The key to unlock the door is any number on the dial pad.
Intercom phone number Phone number that is used to call the receiver. If calls should be received even when the receiver is silenced, then consider adding this phone number as an emergency contact.

 

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