Guide How To

What to do if DVR or NVR can’t connect cloud?

What to do if DVR or NVR cant connect cloud

connect cloud Please plug or into router network cable if you wanna use a computer or phone to connect locally or remotely.

You can judge whether has connected to cloud by status of network like picture below.



NOTICE: Only when the Nat Status appears Connected, it means the Network is ok and you can connnect system by phone or PC via SerialNo remotely.


If the status is Probing, it means did not connect to cloud successfully.

You can try methods below.

1. Please use this method to connect network:  What to Do If The Cloud P2P of The DVR/NVR System is Offline?

2. Please check the yellow and green light on the ethernet port of recorder. One should be blinking which indicates has connected to router successfully. If not, please change the ethernet port of router or another reticle to have a try.


3. Go to Main Menu—-SystemNetwork to confirm DHCP is ticked.


4. Please reset to default.


5. If you can, please change a router to have a try.

6. Please sent email to to ask to upgrade. But you need inform us model of your system.

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