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How to Hard Reset a Bosch DIVAR

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How to Hard Reset a Bosch DIVAR Where and how should unlock codes be used to reset the DIVAR password?

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Question

Where and how should unlock codes be used to reset the DIVAR recorder password?

This article is applicable for the following DIVAR recorders:

  • Divar XF/700
  • Divar MR
  • DVR400/600
  • Divar Analog 3000/5000
  • Divar Hybrid & 2000/3000/5000

Answer

 

When you request to reset the DIVAR password, the Central Technical Support team provides you the unlock codes.

:warning: Kindly note that the unlock codes received from the CTS are valid only for 1 Day. Moreover, please make sure that the date displayed on the Live monitor matches the date you requested the password reset.

For more information, please check the following article:

  • What information is required when you request a password reset for your recorder?

In order to fill in one of the provided unlock codes, you will need to connect locally to the DIVAR unit -> Monitor, and keyboard are needed.

Use the following:

  • User name: ADMINISTRATOR
  • Password: one of the provided unlock codes

Bosch divar recorder password.png

What information is required when you request a password reset for your recorder?

Question

 

What information is required when you request a password reset for your recorder?

If you forgot the password of you recorder and you want to reset its password, the Central Support Team can help you.

Before requesting a password reset, please note that you need to provide some important information to the Central Support Team to get help from them.

Central_Support_0-1659002960813.png 

Answer

 

Please follow the steps below and find out what information is needed if you want to of your:

  • Divar XF/700
  • Divar MR
  • DVR400/600
  • Divar Analog 3000/5000
  • Divar Hybrid & 2000/3000/5000

Note: Please note that you can provide the Central Support Team picture of the label of the unit, in order to prevent misunderstandings or misspelling.

:light_bulb: Be aware that in exceptional cases, you may be required to send them an invoice of your unit or other proof of ownership.

Label of the unit:

Central_Support_0-1618407124706.png

Important: You must be locally connected to your recorder with: monitor, keyboard and mouse.

:warning: Kindly note that the code received from the CTS is valid only for 1 Day.

Depending on the model of recorder you have, below you will find the mandatory details that you need to provide to the CTS:

A) Divar XF/700:

  • MAC Address of the unit
  • mention the date on which you will be on site to change the password of your unit.

B) Divar MR:

  • Serial Number of the unit
  • mention the date on which you will be on site to change the password of your unit.

C) DVR 400/600:

  • MAC Address of the unit
  • sometimes, it happens that the date on the live monitor does not match the current date.  Therefore, please verify the date on the unit as displayed on the Live monitor
  • mention the date on which you will be on site to change the password of your unit.
    • be careful, calculate and mention the correct date if the one displayed on the Live monitor is not the same as the current date

D) Divar Analog 3000/5000 (similar DVR 400/600):

  • MAC Address of the unit
  • sometimes, it happens that the date on the live monitor does not match the current date.  Therefore, please verify the date on the unit as displayed on the Live monitor
  • mention the date on which you will be on site to change the password of your unit.
    • be careful, calculate and mention the correct date if the one displayed on the Live monitor is not the same as the current date

NOTE: In some cases, after gaining admin access to the unit you cannot change the password.

In this case you should create a new user admin rights, login with that user, delete the old administrator account, then recreate the administrator account with a new password.

E) Divar Hybrid & 2000/3000/5000:

  • Please be aware that these Recorders have 2 MAC Addresses. Provide  both MAC addresses
    • sometimes, it happens that the date on the live monitor does not match the current date.  Therefore, please verify the date on the unit as displayed on the Live monitor
    • mention the date on which you will be on site to change the password of your unit.
      • be careful, calculate and mention the correct date if the one displayed on the Live monitor is not the same as the current date

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