Arlo Cameras FAQ All Model - XVRAID XVR-DVR-NVR CCTV DESK

Arlo Cameras FAQ All Model

Arlo Cameras FAQ All Model Is it easy to add an Arlo Q camera to my Arlo Wire-Free camera system?

Yes. Just log in to your Arlo account, tap the icon or click Add Device, and follow the .

How is the Arlo Q picture and audio quality?

Arlo Q delivers video in 1080p HD. It also comes with two-way audio so that you can both listen and talk back and forth.

How are Arlo Q cameras different from Arlo Wire-Free cameras?

Arlo Wire-Free cameras are weatherproof and battery powered. You can use Arlo Wire-Free cameras both indoors and outdoors.

Arlo Q cameras are AC powered and work best indoors. For more information, see Arlo Wire-Free compared to Arlo Q.

Do Arlo Q cameras 24/7?

Yes. To enable Arlo Q cameras to record 24/7, use the Arlo app to add the Continuous Video Recording plan to your Arlo Q camera. For more information, see What is continuous video recording and how do I get it?.

What is the best camera to use indoors or outdoors?

Arlo Wire-Free cameras are weatherproof and can be used both indoors and outdoors. Arlo Q cameras deliver the best experience indoors.

When do I need a base station?

You need a base station to Arlo Wire-Free cameras. You don't need a base station with Arlo Q cameras. Arlo Q cameras connect directly to your Wi-Fi router.

What are the wireless frequencies used by Arlo Q cameras?

Arlo Q cameras use 2.4GHz and 5GHz.

What is the maximum video resolution of Arlo Q cameras?

View Arlo Q cameras in HD with a crystal clear resolution of 1080p.

How far can I place my Arlo Q camera from my router?

Place your Arlo camera within 300 feet of your Wi-Fi router. This distance can vary depending on obstacles such as concrete or stucco walls, metallic barriers, or Wi-Fi interference.

How well does work on Arlo Q cameras?

Arlo Q cameras can detect motion from as far as 50 feet away. In addition, you can create up to three motion detection zones so that motion in detected in specific areas within the camera frame.

How much of my internet connection's bandwidth does Arlo Q video streaming use?

Arlo Q cameras use the following bandwidth when they are streaming:

  • 1080P = 1500 kbps
  • 720P = 700 kbps
  • 480P = 300kbps
  • 360P = 200kbps
  • 240P = 100kbps

However, when you are not logged in or when the camera does not detect motion, bandwidth is reduced to about 100 kbps at 1080P.

Do Arlo Q cameras have audio capability?

Yes. Arlo Q cameras let you listen or speak to who or what is being viewed on the camera. Arlo Q cameras employ half-duplex transmission and work similarly to walkie-talkies.

Do I need batteries for my Arlo Q camera?

No. Arlo Q cameras are powered cameras. You need to plug the camera into an electrical outlet and connect it to your Wi-Fi router.

Can I use a phone USB cable or power adapter to operate my Arlo Q camera?

We recommend that you use the USB cable and power adapter that came with your Arlo Q camera. Different USB cables or power adaptors might not be able to provide stable or enough power to Arlo Q.

What's in the Arlo Q box?

Arlo Q camera boxes include the following:

  • 1 1080p HD Security camera (VMC3040)
  • 1 Power adapter and cable
  • 1 Wall mount plate
  • 4 Mounting screws
  • 1 Arlo window decal
  • 1

Arlo Q Plus FAQ

Can my Arlo Q Plus camera record 24/7?
Yes. Continuous video recording, or CVR, is an optional feature available on Arlo Q Plus cameras.

What type of microSD card do I need for my Arlo Q Plus camera?
We support microSD cards, class 10 or higher, with up to 128 GB capacity, file format FAT32.

What is the maximum video resolution of my Arlo Q Plus camera?
Your Arlo Q Plus has a maximum video resolution of 1080p. The default video resolution is 720p. You can change this setting to a higher or lower resolution.

What wireless frequencies does my Arlo Q Plus camera use?
Your Arlo Q Plus camera uses the wireless frequencies of 2.4 GHz and 5 GHz.

How far can my Arlo Q or Arlo Q Plus camera be from my router?
Do not place your camera farther than 300 feet (91 meters) from your WiFi router. This length can vary depending on obstacles such as concrete or stucco walls, metallic barriers, or WiFi interference. For longer distances, consider connecting the camera with an Ethernet cable.

Can I use a phone USB cable or power adapter to operate my Arlo Q Plus camera?
No. We recommend that you use the USB cable and power adapter that comes with your Arlo Q Plus camera. Different USB cables and power adapters might not provide stable power to your camera.

Do I need batteries for my Arlo Q Plus camera?
No. Your Arlo Q Plus is a powered camera, which means that it must be plugged into either an electrical outlet or a power over Ethernet () switch and connected to your wireless router.

Can I use my Arlo Q Plus camera outdoors?
No. Arlo Q Plus cameras are not weatherproof and must be used indoors.

set up an Arlo Q or Arlo Q Plus Camera

To set up an Arlo Q or Arlo Q Plus Camera:

  1. Launch the Arlo Secure app.
  2. Scroll down to the bottom of the screen and tap Add New Device.
  3. On the Select your Arlo device screen, tap Cameras.
  4. On the Select your Arlo model screen, tap Others.
  5. On the Legacy screen, tap Q & Q Plus.
  6. On the Select your connection type screen, tap Wi-Fi, Ethernet (Q Plus Only), or PoE (Q Plus Only).

Note: The Ethernet and PoE options are for Arlo Q Plus only. For more information on Ethernet and PoE connections, visit: What is the difference between Arlo Q Plus PoE and Ethernet?

  1. For Wi-Fi conections, power your camera by plugging it into a wall outlet.
  2. When the LED light turns solid amber, tap Continue.

Note: Make sure the camera is within 3 to 6 feet of your Wi-Fi router during the setup process. Avoid placing the camera within close proximity to other Wi-Fi devices to avoid signal interference during the setup process.

  1. Enter your Wi-Fi credentials, to include SSID (network name) and Wi-Fi password.
  2. Tap Continue.
  3. Hold the Sync button on your camera for about two seconds, and then release.
  • The Blue LED will start blinking to confirm it is ready.
  1. Tap Continue.
  2. Hold the QR code about eight inches in front of your camera.
  • You should hear a chime.
  • If you didn't hear a chime, visit: My Arlo camera will not scan the QR code during setup
  1. Tap Continue.
  • The Looking for device screen displays.
  • If Arlo does not discover your device, visit: What to do when Arlo is unable to discover your device during an install or setup directly to a Wi-Fi router
  1. After Arlo discovers your device, select an Arlo Camera to claim from the Available Devices list.

Note: Verify the Serial Number displayed in the list matches the Serial Number on the bottom of your camera.

  1. Type a name for your Arlo device.
  2. Tap Continue.
  • Your camera is now active.
  1. Tap Finish.

Arlo Go 2 LTE / Wi-Fi Security Camera FAQs

Learn about the Arlo Go 2 Security Camera with both Wi-Fi and wireless LTE connectivity.


Arlo Go 2 Features

  • What's the difference between Arlo Go and Arlo Go 2 Cameras? 
    The redesigned Arlo Go 2 is loaded with new features like LTE and Wi-Fi connectivity, 1080p video resolution, color night vision, a spotlight, two-way audio, a siren, and GPS camera location.
  • Where can I use Go 2? 
    Monitor nearly any location with a Wi-Fi or LTE connection. The camera is portable so you can take it with you and rely on a backup connection to the cellular network to ensure your cameras remain armed even when Wi-Fi is unavailable.
  • Is it better to connect to a Wi-Fi signal or wireless mobile signal on my Go 2?  
    Go 2 is designed to be flexible. For example, you can use your Wi-Fi with cellular mode as a backup, so you're always protected even if the Wi-Fi goes out. Or you can take your Go 2 to a remote location with no Wi-Fi and use LTE mode by itself. To learn more about both options, visit: What are the benefits of connecting my Go 2 Camera via mobile or Wi-Fi?
  • Do I need a SIM card for Arlo Go 2 mobile coverage?  
    Yes. Your Arlo Go 2 camera requires an activated SIM card with a mobile data plan to the mobile network. For help with your mobile service plan, contact the carrier of the SIM card that was provided. If no SIM card was included, visit your local wireless carrier to activate a service plan and receive a SIM card.
  • What options do I have if I do not have an activated SIM card?  
    If you do not have an activated SIM card, you can set up the device Wi-Fi mode. To learn more, visit: What are the benefits of connecting my Go 2 Camera via mobile or Wi-Fi?
  • Does Arlo Go 2 come with an Arlo subscription? 
    Go 2 has a free 3-month subscription to Arlo Secure. Some retailers will also sell Go 2 with a voucher for an additional 24-months of Arlo Secure. This voucher will be included in the box.
  • What are the storage options for the Go 2? 
    Use your Arlo Secure subscription to store videos in the cloud. Or install a microSD card (not included) to store your data locally.

Arlo Go 2 Mobile Providers

  • Which mobile service providers can I use with Arlo Go 2 in the United States?  
    Arlo Go 2 currently works with:
    • AT&T
    • Cellcom
    • T-Mobile
    • U.S. Cellular
    • Verizon Wireless
  • Which mobile service providers can I use with Arlo Go 2 in Canada?  
    Arlo Go 2 currently works with:
    • Bell Canada
  • Which mobile service providers can I use with Arlo Go 2 in the EU and UK?  
    Providers vary by country:
    • Vodafone: UK, Ireland, Spain, Italy, Germany, Portugal, Netherlands
    • EE and BT: UK
    • 3 Mobile: UK, Austria
    • Deutsche Telekom: Germany
    • Mobilcom Debitel: Germany
    • O2: Germany
    • Bouygues: France
    • Telenor: Sweden
    • Telia: Sweden
    • KPN: Netherlands
    • Swisscom: Switzerland
    • Elisa: Finland
    • BITĖ: Lithuania, Latvia
  • How much cellular data does Arlo Go 2 use? 
    Data use varies based on your environment and mobile service provider. Data consumption should range from 700MB to 2GB on a monthly basis, depending on the number of motion triggers and length of recordings.

To monitor Arlo Go 2 cellular data usage, contact your wireless provider. For more information, visit:


Arlo Go 2 Installation

  • Is the Arlo Go 2 battery powered? 
    Yes. Arlo Go 2 has an extra-large rechargeable lithium polymer battery and does not require wiring. To learn more about installation, visit: How do I insert the battery in my Arlo Go 2 camera?
  • Where should I place Arlo Go 2? 
    For best results, we recommend placing your Arlo Go camera in a location where the Arlo Secure app displays at least three bars of mobile network signal strength. To optimize signal strength, visit: How can I optimize mobile signal strength for my Arlo Go series camera?
  • How do I use the GPS location feature? 
    The Arlo Go 2 Camera has outdoor GPS in case you install it in a remote area and need help finding it later. For more information, visit: Use GPS to locate an Arlo Go 2 Camera

Arlo Go 2 Accessories and Partners

  • Which Arlo accessories are compatible with Arlo Go 2? 
    • Outdoor Mounts
      VMA1000-10000S (white)
      VMA1000B-10000S (black)
    • Dual-Battery Charging Station
      VMA5400C-100xxS
    • Solar Panel Charger
      VMA5600-100S
    • Extra Rechargeable Battery
      VMA5420-10000S
    • Magnetic Indoor/Outdoor Charging Cable
      VMA5600C-100xxS (white)
      VMA5601C-100xxS (black)
    • Indoor Charging Adapter
      VMA5000C-100xxS (white)
      VMA5001C-100xxS (black)
    • Black Housing
      VMA3800H-100S
  • Which smart home services does Arlo Go 2 support? 
    Arlo Go 2 works with Alexa, IFTTT, and Google Home/Google Assistant.

Arlo Ultra 2 FAQ

What is the difference between Arlo Ultra 2 and Arlo Ultra?
Arlo Ultra 2 has all the same features as the original Arlo Ultra and more. These features include increased connectivity range, dual-band Wi-Fi, and a 4K Arlo Secure trial.
For more information, visit: What is the difference between the Arlo Ultra 2 and Arlo Ultra cameras?

Can I place my Arlo Ultra 2 camera further away from my SmartHub or Base Station than my Arlo Ultra camera?
Yes. Arlo Ultra 2 has better range than Arlo Ultra, so it can be placed farther from your SmartHub or Base Station.
For help positioning your camera, visit: Arlo Camera Placement Tips

Do I get an Arlo Secure trial when I purchase an Arlo Ultra 2 camera?
Yes. Arlo Ultra 2 cameras come with a trial to Arlo Secure, with 4K streaming and recording included.
For more information, visit: What is included in the Arlo Secure trial?

Arlo Cameras
Arlo Cameras FAQ All Model

Image Quality

Does Arlo Ultra 2 output 4K resolution?
Yes. Arlo Ultra 2 outputs 3840×2160 resolution at 16×9 aspect ratio.

Does Arlo Ultra 2 have HDR?
Yes. Your Arlo Ultra 2 camera automatically determines when to use HDR to optimize high-contrast areas in the camera's field of view.
For more information, visit: How do I use HDR with my Arlo camera?

How wide is the viewing angle on Arlo Ultra 2?
The lens is a 180-degree diagonal lens with a matching wide range for motion detection. This provides a panoramic view as if your eyes were there.

What does color night vision mean?
Typical night-time video footage from security cameras is displayed in black and white. Arlo Ultra 2 can output images in color, even at night.

 

Design and Installation

Can I use Arlo Ultra 2 indoors and outdoors?
Yes. Arlo Ultra is outdoors weather-resistant. It is wire-free and does not require continuous power. With an additional, outdoor-rated charge cable, you can use Arlo Ultra outdoors.

Does Arlo Ultra 2 have two microphones?
Yes. The microphones can be used for two-way full-duplex conversations; they also enable noise-cancelling and wind noise reduction.

Does Arlo Ultra 2 include a siren?
Yes. A siren sound plays directly from the camera. It can be set to trigger manually or automatically when motion or audio is detected.
For more information, visit: How do I turn the siren on my Arlo camera on or off?

 

Accessories and Compatibility

Does Arlo Ultra 2 have the same mounting options as Arlo Ultra?
Yes. Arlo Ultra 2 can use the same magnetic or screw-in mounts that are compatible with the original Arlo Ultra. You can purchase mounting accessories on Arlo.com.

Can I use Auto and Tracking with Arlo Ultra 2?
Yes. Auto Zoom and Tracking is compatible with Arlo Ultra 2, Ultra, Pro 3, and Pro 3 Floodlight.
For more information, visit: What is Auto Zoom and Tracking and how do I use it?

What Arlo SmartHubs or Base Stations are compatible with Arlo Ultra 2?
You can connect Arlo Ultra 2 to a VMB5000, VMB4540, VMB4500, and VMB4000 SmartHub or Base Station.
For more information, visit: Arlo SmartHub and Base Station Compatibility

What is the minimum upload bandwidth speed required?
Arlo recommends an average upload bandwidth speed of 3Mbps per Ultra 2 camera.

Which smart home and voice assistant systems is Arlo Ultra 2 compatible with?
Arlo Ultra 2 is compatible with , Apple Homekit, Google Assistant, and IFTTT.

Will 4K work on the Arlo Ultra 2 when powered by battery?
Yes. An efficient video encoding scheme as well as battery optimization algorithms between the camera and SmartHub allow 4K to work with the Arlo Ultra 2 battery.

Can I use the XL Battery with the Ultra 2?
Yes. The Arlo XL Battery is fully compatible with the Ultra 2.
For more information, visit:  Arlo XL Rechargeable Battery & Housing

What are the available outdoor charging solutions for my Ultra 2?
You can charge the Ultra 2 outdoors using either the 25-ft. Outdoor Magnetic Charging Cable or Solar Panel. For more information, visit:

Arlo Secure

Is 4K recording free?
Yes. Arlo Ultra 2 cameras come with an Arlo Secure trial that allows 4K streaming and cloud recording. You can also record 4K clips to local storage.
For more information, visit: How do I record 4K videos to a local storage device?

Can I use continuous video recording (CVR) with Arlo Ultra 2?
Yes. You can purchase a separate CVR subscription for your Arlo Ultra 2 camera.
For more information, visit: What is continuous video recording (CVR) and how do I use it?

What Arlo Secure subscription do I need to record and save 4K videos on the Arlo cloud?
To save videos to the Arlo cloud, you must have an Arlo Secure Plus subscription plan.
For more information, visit: Arlo Secure Plans

Arlo Secure App FAQ

The Arlo app is now Arlo Secure in alignment with our service offerings and communicates our commitment to keep you and your family protected.

What is the difference between the Arlo Secure app and the Arlo app?
Arlo Secure is the new name for the existing Arlo app.

Does this change affect my Arlo account or recordings?
No. This change does not affect your Arlo account, recordings, subscription plans, or setup.

What is the difference between the Arlo Secure app and the Arlo Safe app? 
The Arlo Secure app is a smart home security app that allows you to set-up, access, and control Arlo security devices; making it simple to protect what matters most.
The Arlo Safe app is a personal safety app for total protection and peace of mind with one-touch emergency activation on your phone. If you ever feel in danger, are involved in a car accident, or want to check in with a family member, help is there. Note: Arlo Safe is only available in the US.
For more information, visit: What is the difference between Arlo Secure App and Arlo Safe App?

Do I need a different account for the Arlo Safe app and Arlo Secure app? 
No. You can use the same Arlo account for both the Arlo Secure app and Arlo Safe app; however, you will need to trust each app separately on your mobile device. For more information, visit: Why do I have to trust my device for both the Arlo Safe App and Arlo Secure app?

Arlo Pro 4 FAQ

Does Arlo Pro 4 output 2K resolution?
Yes. Arlo Pro 4 outputs 2560×1440 resolution at 16×9 aspect ratio.

Do I need an Arlo SmartHub or Base Station to use Arlo Pro 4?
No. An Arlo SmartHub or Base Station is optional. You can connect Arlo Pro 4 directly to your Wi-Fi router.

What are the benefits of connecting my Arlo Pro 4 to a SmartHub or Base Station?
The Arlo SmartHub or Base Station helps to protect your footage by adding a secure, personal network to your router. The SmartHub or Base Station also helps to regulate Wi-Fi traffic, can improve battery life, and is compatible with local storage.
For more information, visit: Arlo SmartHub and Base Station Compatibility

How wide is the viewing angle on Arlo Pro 4?
The lens is a 160-degree diagonal lens with a matching wide range for motion detection.

What does color night vision mean?
Typical night-time video footage from security cameras is displayed in black and white. Arlo Pro 4 can output images in color, even at night.

What is High Dynamic Range (HDR)?
HDR solves the problem with over or under exposed images with both bright and dark areas in the same picture. Arlo Pro 4 automatically determines when to use HDR.

Can I use Arlo Pro 4 indoors and outdoors?
Yes. Arlo Pro 4 can be used indoors and is weather resistant for outdoor use. The magnetic charging cable that was included with your camera is for indoor use only. If you wish to charge your camera outside, you must use the Outdoor Magnetic Charging Cable.

Does Arlo Pro 4 have an integrated spotlight?
Yes. The spotlight turns on in low-light settings. You can also manually turn it on or off.

Does Arlo Pro 4 include an Arlo Secure trial?
Yes. Arlo Pro 4 comes with a trial of Arlo Secure.

Is Arlo Pro 4 compatible with the Arlo XL Rechargeable Battery & Housing?
Yes. Arlo Pro 4 is compatible with the Arlo XL Rechargeable Battery & Housing.

Is Arlo Pro 4 compatible with the Arlo Solar Panel?
Yes. Arlo Pro 4 is compatible with the VMA5600 Solar Panel.
For more information, visit: Arlo Solar Panel Compatibility

Am I able to mount my Arlo Pro 4 camera from a ceiling?
Yes. You can use the included magnetic mount to mount your Pro 4 camera on the ceiling. If you use a Total Security Mount, you can purchase a Ceiling Adapter to mount your camera from the ceiling.

Does Arlo Pro 4 have an integrated siren?
Yes. A siren sound plays directly from the camera. It can be set to trigger manually or automatically when motion or audio is detected.

What is the minimum upload bandwidth speed required?
Arlo Pro 4 uses an average of 2 Mbps upload bandwidth per camera.

Does Pro 4 support full 2-way audio?
Yes. You are able to have full conversational audio with Arlo Pro 4.

Does 2K recording require a subscription?
Arlo Pro 4 cameras come with an Arlo Secure trial that allows 2K streaming and cloud recording. You can also record 2K clips to local storage with the use of an Arlo SmartHub or Base Station.   When your trial expires, you will need to renew the subscription to continue 2K cloud recording.
For more information on Arlo subscription plans, visit: What are the available Arlo subscription plans and how much cloud recording is available?
For more information on local storage, visit: How do I set up local storage backups on my Arlo Base Station or SmartHub?

 

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