swann – XVRAID XVR-DVR-NVR CCTV DESK

Best NVR camera systems 2023

XVR AiD — Thu, 21 Dec 2023 05:56:51 +0000

Best NVR camera systems 2023, With the best NVRs you can build a powerful CCTV security system which won’t cry wolf without monthly fees, NVR is short for Network Video Recorder, a device which acts as a hub for an IP-based security camera system. It is a storage and review point for your CCTV which means you don’t need to sign up to remote service to store your video.

Looking for the best NVR? This guide will help you find the right one for you, help you through the jargon, and get your recorder at the best price.

NVR is short for Network Video Recorder, a device which acts as a hub for an IP-based security camera system. It is a storage and review point for your CCTV which means you don’t need to sign up to remote service to store your video.

That means, of course, it’ll need cameras, typically connected by power-over-ethernet (PoE) cables (see our guide to the best PoE cameras), and a storage medium like a hard drive.

Retailers often package the same NVR in several different bundles, mixing up the types and numbers of cameras and hard drives, or simply leaving this all to you. There are real bargains to be had with some of these all-in-one kits, and the only real downside is some spectacularly confusing product names.

An NVR, incidentally, is not quite the same thing as a DVR (or Digital Video Recorder), which appeared in the late 90s. They look similar and store video too, but a DVR is built to accept and digitally compress analogue or digital video via coax sockets; an NVR expects a digital input.

The advantage of an NVR-based security system is that, because the video is being compressed by the cameras, local processing power is available for AI functions like detecting movement. This, in turn, means you don’t need to dig into your wallet for a subscription service; both storage and AI analysis are provided by a device you own rather than a service you lease.

Given that subscription services usually only store the clips their AI identifies as significant, having your own NVR may give you the power to review every moment yourself rather than being dependent on an algorithm to parse the events your camera sees. All the advantages of networking like remote access and – of course – the ability to work with all IP cameras, wired or wireless, remain.

We look at some of the key features in detail at the end, but something else to remember if you’re in the USA is the China trade war; major security player HikVision have already fallen victim to US internal bans on new products and may end up on the Specially Designated Nationals (SDN) list.

Key features to look out for are remote access, PoE (Power over Ethernet), which can simplify wiring, hard drive capacity (indeed if any drives are included at all), the resolution limit, the number of channels or cameras it can handle, and if there are any means of backup. Remember that a 4K camera uses more data throughput than a 1080P one, so an NVR can handle fewer of them – this is where the compression method (e.g. H.264 or H.265) can make a big difference.

Best NVR in 2023

Why you can trust Digital Camera World Our expert reviewers spend hours testing and comparing products and services so you can choose the best for you. Find out how we test.

(Image credit: Adam Juniper/Digital Camera World)

1: EufyCam HomeBase 3

The EufyCam HomeBase 3 and various bundles bring the glossy consumer experience of IP cameras like those from Google or Nest – including AI-like face detection – but don’t leave you paying every month. This device also has a home-friendly design so you can leave it on a countertop (good if you have limited space near your router).

Some security pros might not appreciate the non-traditional approach with only clips recorded when the cameras detect motion. The flip side is that the NVR is a more accessible experience. Even without adding a hard drive the 16GB included will likely capture a couple of months of ‘events’ (clips by triggered movement) from your cameras; add a drive and that can go up to a lifetime. It also means the cameras can be installed wirelessly, with battery power, meaning getting up and running is virtually painless. We especially liked the S330 eufyCam 3 bundle with solar-powered 4K cameras featuring floodlights and night vision

(Image credit: Amcrest)

2: Amcrest 5 Series NV5232E-16P

Best DVR for multi-brand compatibility

While not everyone will need the 320Mbps throughput, if you’re looking for a powerful NVR which affords some flexibility when it comes to choosing your cameras (and don’t mind paying for that) then the Amcrest 5 Series seems to have that in the bag. Eight of the sixteen Ethernet sockets are PoE, likely enough for most customers though it seems a shame they weren’t all enabled.

We certainly can’t complain about the level of effort which seems to have gone into usability in what is not always the most user-friendly product category; a great example is the QR codes to bring up quick remote viewing via the Amcrest View app.

The device is certainly not the cheapest on this list, given the list price doesn’t’ include a hard drive and you’ll need at least one – likely two unless you opt for the motion detection mode. It does, however, offer some of the features of subscription services via the app and web features, as well as the advantages of a hardwired device; not to be sniffed at.

3: Swann AllSecure650

Best NVR for uninterrupted security

Swann has always built innovative systems, and this is no exception. Adopting an elegant upright design, the NVR PowerHub is the basis of several new Swann packs including the AllSecure650. We like this system not only because of the elegant design, but because it offers so many options in a small package. It also, brilliantly, turns the main annoyance of battery camera systems to its advantage; an extra battery is included (total of 3 for a 2 camera bundle).

The extra battery lives in the hub, where it not only charges but offers backup power backup in case of an outage. When you need to swap a camera battery you have a spare, ready to go, so you can swap it with one – rather than two – trips up the ladder to the camera.

It does not, however, ditch all the functionality of a traditional NVR as it attempts to blend into the home or small business. While you can control nearly everything via the app, as well as enjoy remote access, there is also a mouse socket and HDMI port for use with a monitor. The supplied 1TB storage will also manage 2 years of clips by Swann’s reckoning, after which you can opt for Dropbox or USB transfer.

Best NVR camera systems 2023

(Image credit: Synology)

4. Synology Deep Learning DVA1622

Best AI NVR for homes and small businesses

Synology offer multi-drive RAID storage systems – many which can take on a little monitoring on the side – and devices like this built with it front and center. There is the power to drive AI on up to 16 streams of video including separating people from animals, intrusion detection and even license place recognition. Businesses can even use the AI system to detect whether face mask rules are being complied with. This AI also helps distinguish threats in poor lighting thanks to the GPU power. Recording can be backed up across drives or both can form a single volume

As well as HDMI connection for a monitor, the device can be reached remotely via iOS and Android apps and on virtually any computer via a browser interface. The USB 3.2 ports (front and back) offer keyboard and mouse connection.

This is a great choice for smaller installs, but bigger businesses might need something like the 4-drive FVA3221.

(Image credit: Reolink)

5: Reolink RLK8-800

Best DVR for reviewing video history

Despite having only one SATA bay, the Reolink system makes a lot of room for storage by adding an eSATA socket at the back. The system is also typically bundled with its preferred Reolink 4K cameras which provide stand-out sharp footage which is easy to review thanks to the fresh modern interface. Reolink also offer a great variety of cameras and a doorbell.

Built-in operating systems can be a tad clunky, but connect the supplied mouse to the NVR and the Reolink interface, whether on 4K TV or VGA screen, is a bit clearer. The 24/7 recording is accompanied by a timeline which highlights events (people or vehicles) and can be filtered as you browse. While it doesn’t sound a lot, in practice most CCTV reviewing is for these things.

When connected to your local network via the LAN socket, assuming an internet connection, the system can use the same alert tech to send specific activity alerts to your devices.

(Image credit: Annke)

6: Annke 4K 8CH PoE NVR

Best NVR for affordable plug-and-play

Clearly built for practicality, the Annke H800 makes connecting a USB drive easy without re-positioning by adding an extra USB socket at the front as well as the rear one for the mouse.

The in-built OS isn’t beautiful, but actually very smart; you can choose to disable motion detection by zone on each camera view and, even as you refine the detection, you see a handy live view of where the algorithm is spotting action. Other handy features include quotas for individual cameras to prioritize some recordings drive vapacity.

The system includes event-driven or “Smart” timeline review of recorded video, the latter allowing you to search video for movement within areas you specify – a handy tool for finding if someone went into a specific corner of the shot after the fact.

Phone integration for Android or iOS also brings notifications though only one user account can be connected.

(Image credit: Swann)

7: Swann SRNVR-88580H

Best DVR for AI features

What shines out with the Swann system is the more advanced facial recognition tools which put person/vehicle recognition in the shade. Yes, generalized person or vehicle alerts are still very useful, but Swann allows the known faces can be named. That makes specific alerts possible if, say, one of the kids gets near the treats. That is the kind of benefit consumer smart cameras offer, built on with integrations with Alexa and Google Assistant, but without the cost of a subscription.

A third USB socket covers mouse, backup drive and downloading to a USB stick
without needing to unplug anything – usability plus.

On the down-side, pet detection does require a cloud subscription (perhaps that just feels a worrying threshold to cross). In reality the fact Swann offer a cloud option – and secure backup using it – will be a handy option for some, even if it does bring with it a monthly fee. Swann’s Enforcer Kit system also has a number of 4K CCTV cameras with red and blue flashing LEDs and sirens built in which can be acquired in a bundle with the NVR for an effective deterrent system.

(Image credit: Lorex)

8: Lorex D861A82B 4K DVR

Best NVR for smart home integrations

This elegant-looking NVR actually has the same sockets as most other 4K 8-channel systems from the back, but is chic enough to sit comfortably under a living room TV. There the central panic button, which triggers all lights & sirens built into connected cameras, could end a home invasion.

The main Lorex NVR software also allows you to set up effective deterrence rules using person and vehicle detection and features area search for easier review.

There is a similar level of design polish in the remote access app save for one thing; if you do connect wireless and wired cameras you’ll need to tidy up the alerts yourself to avoid duplicates.

We also appreciated that the Apple TV wasn’t forgotten; and smart home fans will love the ability to add sensors (like gate or door opening) as well as cameras via a Lorex Sensor Hub.

(Image credit: Synology )

9. Synology DS923+

A RAID system with security-friendly extras

As well as dedicated NVRs, Synology are synonymous (sorry!) with all sizes of data storage devices. While many entrust their data – especially with limited amounts of it – to the cloud, there are many reasons to have a physical backup system. Hot-swappable drives mean every piece of information can be backed up within the device, and a network connection means it is available via your home network, or remotely.

Since the machine is essentially a small computer, it can run apps on its own OS, from Mail Server to (more relevant here) Synology Surveillance Station. This lets you use some of your overall drive space to store video from your connected security cameras.

(Image credit: CanaKit)

10. CanaKit Raspberry Pi 4

For those who want to make security a hobby experience

Make no mistake, this is not the same approach as the other products on this list. This isn’t a ready-made box with all the necessary PoE sockets to connect a series of cameras to but, since an NVR is essentially just a computer in different clothes, it shouldn’t come as a surprise that the enthusiast community is continuously refining software to power NVRs.

If you feel motivated to build your own, why not start with a Raspberry Pi 4? Unless you’re only using USB cameras, you’ll also need a PoE Ethernet Switch (like the BV-Tech) and certainly some kind of storage (it’s unlikely the microSD card slot in the Pi will cut it for long, but many folk already have a spare external hard drive lying around). From there it’s simply a matter of choosing an OS and a piece of software; Shinobi is available for free and supports ARM architecture, as does ZoneMinder, so there are two good starting points.

(Image credit: Amcrest)

11. Amcrest 4K NV4216E-AI

Best NVR for big multi-camera set-ups

If you need a more powerful NVR – with greater camera capacity – than the NV4108E above, then Amcrest have you covered; the 4216E-AI supports up to two 8GB drives inside and has 16 PoE ports for cameras on the back, all capable of 4K resolution. The system is happy with H.265 and H.264 and has a high-speed throughput of 200Mbps, dropping to 80Mbps when the on-board AI functions are active. This sacrifice buys you human and vehicle detection (and search in recordings), offering functionality to compete with the subscription services from Google Nest and Amazon Ring among others. Amcrest’s App is similar in scope. The machine even has microphone sockets for two-way-talk from the NVR.

(Image credit: xmartO)

12. xmartO WNQ28

Wi-Fi NVR which can keep your CCTV separate from home network

If you’d like to install a CCTV system with some of the advantages of your own NVR, but aren’t interested in undertaking the cabling, then the WNQ28 seems a rational choice. It eschews the PoE network switching components in favor of two antenna to create its own wi-fi network which you can connect cameras and viewing devices to. xmartO also include their “G3 Auto WiFi Relay” feature which can use cameras to extend the network.

With or without this, the advantage of this device is that it keeps CCTV cameras on a different frequency from your home’s potentially already heavily taxed wi-fi (an issue many of us are starting to notice as high-speed broadband becomes more common). On the down-side it offers a fairly generic Linux-based OS and doesn’t have high bandwidth, while it definitely prefers xmartO cameras. Nevertheless it definitely helps keep things separate when building your network, so we can see some DIY fans strongly preferring this.

How to choose an NVR system

Selecting an NVR forces you to think about the very heart of your security system, and the choice you make will depend on whether you’re starting from scratch or you already have cameras you need to connect to. In either case, make the right choice and it’ll offer years of use even though you add and swap cameras and hard drives.

• Storage bays:
While you only need one hard drive to store days of video, having multiple ones gives you different RAID setups to maximize storage or create live backups.

• Camera connections:
If the NVR has a built-in network switch then wires can run from it straight to the cameras. Otherwise a separate Ethernet switch will be required.

• PoE:
Look for the connections to provide power to the cameras using the Power Over Ethernet standard, since this minimizes wiring and is a recognized standard.

• Camera compatibility:
Major brand’s cameras are generally cross-compatible if they support the ONVIF standard, but you can’t guarantee AI features are supported by competitor’s software. Just another reason to look for a bundle!

• Operating System:
While the leading brands have developed their own software, there are various Linux based systems out there meaning it’s possible for companies not much more advanced than enthusiasts to develop their own NVR.

• Trade sanctions:
In the USA Lorex, EZVIZ and HikVision have had their products restricted from government purchase. HikVision is similarly restricted in the UK and in both countries, this might only be the beginning. It is a step toward the banning of new products for all customers. The governments cite the firms’ links with Chinese government surveillance and, they say, has human rights violations. Regardless of the evidence, if you’re building a system it might be wise to look for a brand that will still be on the shelves when you want to add to your system.

Swann DVR Troubleshooting Guide

XVR AiD — Wed, 06 Dec 2023 07:13:09 +0000

Swann DVR Troubleshooting Guide, This is a basic setup guide that you need to double check if in case your cameras are not showing any images upon first time setup. On this guide, it will show you a bit more detailed version of your Hardware QSG that came with your unit. You might see Video Loss, No Link, or No Video on your screen and if that is the case, then we need to check their connections first.

What error message do you see on the screen?

We need to identify first the error message that your screen shows.

• If you see No Signal, Video Mode Not Supported, or Signal Out of Range, check this article to help you out: Video Mode Not Supported or Signal Out of Range or No Signal

• If you can access the Menu interface of your recorder but you see Video Loss or No Video, it is just your cameras that are not showing images. Read the rest of the article to learn how to fix it.
Here are some error message because of cameras not displaying any image:

(from a DVR-4900/8075)
(from a DVR-5580/5680)

Here is an overview of the things we need to check:

1. Camera to extension cable connection

For some of you who installed the cameras already and forgot to test the cameras first, that’s alright. You can skip this step for now. You just need to make sure that the 2 connectors of your camera are both connected firmly to the extension lead; otherwise, you might end up with a powered camera but no video connection or a powerless camera with a video connection. Check the image below, that’s how your camera needs to be connected to the extension cable.

a. Connect the power connector

b. Then connect the BNC video connector

Here is what it should look like after the connection.

2. Extension cable to power splitter

The extension will have 2 connectors on each end and you already used one end for the camera’s video and power connection. The other end of that cable needs to be connected to the power splitter especially if you have multiple cameras on your setup (disregard the splitter if you are dealing with an additional camera since it will come with its own power supply). The splitter will have 4 leads on one end and a single lead on the other. Pick one lead from those 4 and connect the power lead of the extension cable to it. See the image below on how it should be connected.

3. Power splitter to the power adapter

Grab the single lead from the splitter and connect it to the power adapter. Use the provided 12v power adapter from the kit. Then plug the power adapter into a working power point, wall outlet, or power board.

4. Extension cable to the DVR

Going back to the extension cable, we are left with one connector. That connector will be connected to the ports at the back of the DVR. These ports are normally labeled as Video In or Video Input. You need to push the BNC connectors and twist them to lock them firmly to the DVR. Check below on how to connect the BNC cable to one of the video connectors at the back of the DVR.

You are all set! Live feed from the cameras should now display on the TV/monitor. If in case it didn’t, you might want to check Video Loss Troubleshooting for DVRs for some advanced troubleshooting.

Swann DVR Troubleshooting Guide

Hard drive warning: Unformat error / Status: Abnormal

This applies to recorders that were pre-installed with internal hard drives (HDD) and worked before. This error or warning appears when the hard drive is no longer recording or can no longer be accessed but is still detected.

A. The HDD LED is solid, indicating the hard drive is still detected but is not reading/writing.

B. The HDD status (Menu > Device > HDD) shows “Abnormal” or “Unformat error”.

C. The HDD Free/Total capacity shows 0GB.

A. & B. If Unformat error / Abnormal error shows

Do each step in the following order to remedy the issue:

1.Reboot the DVR. Go to Shutdown > Reboot.

2.Ensure you are using a power adapter with the correct output rating for your recorder. See What power adapter should I use? for your DVR, NVR or NVW. E.g. DVRs must use 12V 2A, not 12V 1A.

3.Plug the power adapter of your DVR or NVR directly to a known working outlet.

4.Go to Setup > Device (side) > HDD (tab).

1.If the HDD is blank, continue the steps in No hard drive or hard disk found.

2.If the HDD is present but there is still an unformat error, follow steps 3. to 5. below.

A. & C. If Total Capacity is 0GB

Do each step in the following order to remedy the issue:

1.Reboot the DVR. Go to Shutdown > Reboot.

2.Go to Setup > Device (side) > HDD (tab).

3.Check the box below No. and beside the detected HDD.

4.Click on Format HDD. (Warning: This will erase all and any recordings. We recommend you Export recordings to a USB (Swann Security) prior to format if you do not want to lose any recordings)

• Note: We do NOT recommend formatting the hard drive using a computer. It must be done from the recorder.

5.If the hard drive still incurs the same error after formatting or format failed, chances are the hard drive needs replacement. If you still have your proof of purchase, please request a chat and type “hard drive” for photo assessment and recommendation from our Tech Support.

Note: Formatting will not erase the Swann firmware.

No hard drive or hard disk found

This applies to recorders that were pre-installed with internal hard drives (HDD) and worked before. The following are signs that the hard drive is no longer detected in your DVR / NVR:

A. The HDD LED is off.

B. The HDD status (Menu > Device > HDD) is blank, meaning No. 1 is empty.

C. You may have experienced an outage or changed the power adapter.
.

A. & B. If you changed the hard drive recently

Bear in mind that only certain types of hard drives are compatible with CCTV security systems.

• We recommend using a surveillance-rated hard drive of the same size dimensions and storage capacity as your recorder’s hard drive, such as the Western Digital Purple, Seagate Skyhawk, or Toshiba Surveillance range of drives. If you wish to know the maximum capacity and size compatible with your DVR or NVR, you can request a Chat for “hard drive” and follow the prompts.

• Solid State Drives (SSD) for DVRs are NOT ideal for continuous recording, operation in high temperature setting, and large disk space. A DVR’s intention is reliability not speed. SSDs are very fast, but it will wear out eventually when writing happens frequently. Using an SSD is at your discretion.

• Desktop hard drives are not recommended as their low speed can cause playback skipping and errors. They are not optimized to support 24/7 read-and-write access.

Please visit Installing an additional Internal Hard Drive (HDD) for 16-channel Recorders for an example of how to change the hard drive of your recorder.

A. & C. If you experienced an outage recently

The power adapter for your recorder was designed to protect the DVR or NVR in the event of a surge or power outage as adapters can be replaced easily unlike the whole recorder. Chances are the power adapter may be providing insufficient power for full recorder function (which includes the hard drive).

1.Ensure you are using a power adapter with the correct output rating for your recorder. See What power adapter should I use? for your DVR, NVR or NVW.

2.In the event of an outage, unplug all connections at the back except the TV, mouse and power adapter. This is to check whether the hard drive will be detected and whether the power adapter is still providing some power.

3.Change the power adapter to a known working one that has the same output rating as in step 1.

• For DVRs, see Swap DVR Power Adapters for Boot Issues.

• For NVRs, there are no spare power adapters.

If the hard drive is detected after unplugging the cameras, chances are the power adapter is providing insufficient power and requires replacement.

If you are already using a compatible hard drive and a known working compatible power adapter, chances are the hard drive needs to be replaced. Please check What hard drives can I use with my DVR or NVR?

Swap DVR Power Adapters for Boot Issues

The power adapter of the DVR and the power adapter of 4 PRO- camera models are interchangeable as long as they have the same output rating of 12V 2A.

We do this to test whether the power adapter is faulty or the DVR is faulty. Power adapters are designed to protect the DVR in the event of power outages or power surges.

Warning: Do NOT use a power adapter higher than 12V on the DVR. Doing so will void your warranty.

Step-by-Step Instructions

1.Check the output rating of the camera PSU in volt (V) and ampere (A) or milliampere (mA).

• 2000mA = 2A

2.Check the output rating of the DVR PSU.

3.As long as both are 12V and within the range of 2A~4A, the PSUs can be swapped.

4.Unplug the power adapter from the splitter and connect it to the DVR if it is 12V 2A~4A.

5.Unplug the power adapter from the DVR and connect it to the power splitter if it is 12V 2A.

Note: If you have 8 cameras or more, you can swap the cameras’ power adapters instead of the DVR power adapter as long as both camera power adapters have the same output rating.

What hard drives can I use with my DVR or NVR?

This applies to Swann recorders with pre-installed internal hard drives for recordings. The type of hard drive compatible with Swann DVRs and NVRs are surveillance-type hard drives, which are connected via SATA cable. Before you decide to upgrade your internal hard drive, you MUST know the type, capacity, and size that your model is compatible with:

Compatible Type by Brand

The following surveillance hard drives are compatible with Swann recorders:

• Seagate Skyhawk by Seagate

• https://www.seagate.com/as/en/products/surveillance-drives/skyhawk-hard-drive/

• Western Digital Purple by Western Digital

• https://shop.westerndigital.com/products/internal-drives/wd-purple-sata-hdd

• S300 by Toshiba

• https://www.toshiba-storage.com/products/s300-surveillance-hard-drive-2020/

They vary in capacity and size, so check below to identify what is compatible with your recorder.

Compatible Capacity

This is the maximum number of storage capacity in gigabytes or terabytes that a hard drive has which varies in compatibility with your recorder.

Most Swann recorders are pre-installed with a hard drive internally. If you wish to upgrade the capacity of your hard drive, you need to check with our Technical Support for the maximum capacity that your recorder model will support. The maximum capacity varies by model number.

Customers with Swann Security and HomeSafe View app-compatible products can inquire via phone.

Compatible Size

Should you wish to upgrade your hard drive, ensure to acquire the same size dimensions as the one in your recorder. Surveillance-type hard drives come in two sizes:

• 2.5 inches

• 3.5 inches

If you are unsure, customers with Swann Security and HomeSafe View app-compatible products can inquire via phone.

Compatible with External Hard Drives

If your DVR or NVR has an eSATA port on the back panel, it means your recorder is capable of connecting an external surveillance-type hard drive.

The function of the external eSATA port may either be for exporting recordings or recording depending on the chipset of your recorder model. For example: Can I use an external SATA hard drive to my DVR8-3000 to increase recording capacity?

The following recorder series have an external eSATA port for a hard drive of up to 3TB in capacity for external recording:

• NVR-7072 NVR-7082 NVR-7300 NVR-7400

Compatible microSD Cards

If your recorder model contains a microSD slot, it can support up to 128GB capacity for the microSD card.

The following recorder models are compatible with up to 4TB capacity for the hard drive and 128GB capacity for the microSD card.

• DVR-4480G DVR-4480RN DVR-4480V DVR-4685 DVR-4685RN DVR-4480 NVW-490

Note: Simultaneous recording to both the internal hard drive and microSD card is not supported. If there is a hard drive internally, recording to the hard drive will be prioritized.

Not Compatible

• Desktop hard drives are not recommended as their low speed can cause playback skipping and errors. They are not optimized to support 24/7 read-and-write access.

• USB External hard drives are not compatible with Swann recorders for real-time recording.

DVR/NVR went offline after an outage or changing routers or Internet Service Provider

This article applies to DVRs or NVRs that are hardwired to your router, and affects mobile or computer streaming, push notifications, and other features requiring internet connectivity.

The DVR or NVR going offline is a common occurrence when changes were made to the router, its settings, an outage, or changes in IP by your Internet Service Provider (ISP). In order to get it back online, you must have physical access to the DVR or NVR to check the following:

1. If there was a Power or Internet Outage

Normally, turning off the recorder and then turning it back on again will get the DVR or NVR to re-establish communication with your router. However, this will only work if its Network setup is set to DHCP by default. This ensures that the router is able to detect the DVR/NVR via ethernet and update its IP address.

If rebooting did not work, please try additional steps from this article: Remote Access – Basic Router/Network Troubleshooting.

If the live view is blank, then the outage may have affected the power supply. Check this article to troubleshoot: Troubleshoot a Boot Failure or Rebooting issue of a Recorder (DVR/NVR/NVW).

2. If you changed or replaced the router (changed ISP)

See types of routers that may or may not work with the DVR or NVR in this article: Network Setup: What do I need for my DVR/NVR to go online?

If the router is compatible, then the connection between the recorder and the router just needs to be refreshed. See this article for the first few steps to re-establish the network connection: Remote Access – Basic Router/Network Troubleshooting.

3. If you added another router or extender

Ensure that the network connection setup has not changed. If the DVR or NVR is still connected to the same router, but that router was connected to a cable modem instead of a wall, then the setup is no longer a direct connection but a bridged connection.

See why the DVR or NVR may not work with a bridged router or particular extender in this article: Network Setup: What do I need for my DVR/NVR to go online?

How to factory reset my DVR / NVR (V8)

Default Settings VS Factory Reset

To load settings to default in recorder models, you must be logged into the recorder via TV and mouse or computer software.

• Factory default does NOT erase the system logs nor the hard drive but resets the username, password, and customized display, recording, alarm/motion, etc. settings.

• One or more menu settings can be loaded to default. Select ALL to restore to factory default.

How to restore settings to factory default via TV and mouse

You must know the user name and password of your recorder in order to do this method. If you do not know the password, you need to perform a password reset instead. See How to reset the password or get the recovery code of your DVR/NVR/NVW

1.Right click on Live View or go to the Task bar.

2.Choose the first icon: Setup.

3.Go to Advanced > Maintain (tab).

4.Click on Load Default.

5.Check System> Save.

You will be taken to the Startup Wizard to set a new password. See Frequently-asked questions and tips to complete the Startup Wizard

How to restore to factory default via Windows software

The DVR or NVR must already be added in the software beforehand and is online in order to do this method. If your DVR or NVR has not been added, you need to perform a password reset instead. See How to reset the password or get the recovery code of your DVR/NVR/NVW

Via HomeSafe View software:

Go to Control Panel > Group Device Management > Devices: hover over Device > click on Remote Config (wrench icon) > Advanced > Load Default > Check the appropriate box > Save.

Via Swann Security VMS software:

Go to Device Management > Advanced > Load Default > Toggle the appropriate options > Save.

Warning: Once you have restored the recorder’s settings to default via software, you are required to set a new password via TV and mouse hardwired to the recorder. If you are unable to login to the Main Menu nor access your recorder via software, you need to do this: How to reset the password or get the recovery code of your DVR/NVR/NVW

Troubleshoot a Boot Failure or Rebooting issue of a Recorder (DVR/NVR/NVW)

If you your Swann recorder (DVR, NVR, NVW or wireless recorder) is experiencing the below issues, then your unit may have a boot failure problem:

• LEDs are OFF at the top or front of the DVR.

• LEDs are ON and the Swann loading page shows but reboots after.

To isolate, consider following the steps below

1.Check the Output rating or the red tag label attached to the switching Power Adapter (PSU).

• Power rating – the common output rating for DVR PSUs is 12V / 2A (2000mA) and 12V / 1.5A – 3.75A for NVRs depending on the model of the recorder.

Note: Some of the older DVR PSUs use 12 V / 3A and 48 V / 5 A for NVR. For a list of Power Adapter (PSU) ratings appropriate for your device, please check this What power adapter should I use article.

• Red tag label – most of the power adapter included has red sticker along the power cable to indicate its use (e.g. DVR/NVR or Camera).

2.Plug to a wall outlet – to eliminate possibility of faulty extension cable or UPS.

3.Unplug some cables – if you have an Ethernet cable or cameras already connected, disconnect them for the meantime. Only leave the power plug and monitor connected.

4.Secure connection – ensure that the power plug is connected securely to the recorder and not loose.
Note: Some of the older NVR PSUs use a larger Barrel plug.

5.Turn on the recorder – some units may have power switch at the back. Ensure that it is switched ON.

6.For DVR and NVW-800/AllSercure 650 units, if the NO power issue still persists, swap the camera PSU with the recorder to isolate problem. Check this article for the guide.

• Note: This is for testing purposes only. Do not continue to use the camera PSU if the output rating is less than 2A.

Note¹: If the recorder remains turned Off, check if the wall outlet where the Power Adapter (PSU) is plugged in has power.

Note²: If the recorder turned On but seeing a black screen, consider checking if your monitor support the correct screen resolution by following this guide – Video Mode Not Supported or Signal Out of Range or No Signal.

Why does my DVR / NVR / camera stop recording motion after a minute?

DVRs and NVRs are set to record PIR/motion by default. Wireless standalone cameras can only record by PIR/motion. Where the camera is mounted can have an impact on how effective movement is picked up and recorded.

Mounting any camera with thermal and motion sensors in the wrong location and angle can prevent recordings of certain movement. For example:

• Movement in the directions indicated by green arrows are more likely to be detected.

• If the movement is toward and away from the camera at a short distance, the camera sensors may not be able to identify the changes between frames because the differences are subtle.

• If the movement stops, the DVR / NVR will stop recording. This means an intruder could still be standing on the same spot with subtle movements long enough to thwart the PIR/motion sensors.

Please see the fixes specific to your model for working around PIR/motion:

Fix for DVR: Set the already-mounted DVR camera to record continuously

This setting is ideal if you mounted your camera above your front door, and you expect the camera to record regardless of motion.

See How to Set Up 24-hour continuous recording for a Camera (DVR or NVR only)

Fix for NVR with V8 firmware: Set up Analytics for your NVR camera.

Perimeter Intrusion Detection (PID) with PIR can be configured for one NVR camera if you have a V8 recorder and camera.

A perimeter intrusion region can be used to define specific areas that you want to monitor for motion. For example, a rule can be defined so that your NVR will alert you if one or more objects have entered the boxed region from a particular direction and stayed within the intrusion region for a particular time.

Please see the user manual for your NVR on how to set up PID: User Manual (V8 units – 8580, 8580RN, 8780, 8780RN,)

Fix for any camera, especially WiFi cameras: Reposition the camera or add another camera for a different angle of view.

The ideal position of the camera is 7-8 feet high, pointing downwards at an angle to cover the area where people will be walking across the camera’s path

CCTV Super Password Tools

XVR AiD — Wed, 02 Aug 2023 13:13:59 +0000

CCTV Super Password, Synthesis of reset methods to recover the passwords of recorders, cameras. Hope everyone supports. If you have new reset methods or other carriers please email me to help me keep up to date with new methods and firms. Thank you.

CCTV Super Password

Default Password List

HIKVISION Reset Password

DAHUA Reset Password

KBVISION Reset Password

RaySharp Reset Password

JUAN DVR Reset Password

FUHO Reset Password

iCATCH Reset Password

TVT Reset Password

VSS Web Reset Password

Xiongmai Tech Reset Password

Camera Manufacturer	Username	Password
3xLogic	admin	12345
ACTi	Admin	123456
ACTi	admin	123456
Amcrest	admin	admin
American Dynamics	admin	admin
American Dynamics	admin	9999
Arecont Vision	admin
AvertX	admin	1234
Avigilon	admin	admin
Avigilon	administrator
Axis	root	pass
Axis	root
Basler	admin	admin
Bosch
Bosch	service	service
Bosch	Dinion
Brickcom	admin	admin
Canon	root	Model# of camera
Canon	root	camera
CBC Ganz	admin	admin
Cisco	no default
CNB	root	admin
Costar	root	root
Dahua	admin	admin
Dahua	888888	888888
Dahua	666666	666666
Digital Watchdog	admin	admin
DRS	admin	1234
DVTel	Admin	1234
DynaColor	Admin	1234
FLIR	admin	fliradmin
FLIR	admin	admin
Foscam	admin
GeoVision	admin	admin
Grandstream	admin	admin
GVI	Admin	1234
HIKVision	admin	12345
Honeywell	administrator	1234
Honeywell	admin	1234
IndigoVision BX/GX	Admin	1234
IndigoVision Ultra
Intellio	admin	admin
Interlogix	admin	1234
IOImage	admin	admin
IPX-DDK	root	Admin
IPX-DDK	root	admin
IQInvision	root	system
JVC	admin	Model# of camera
JVC	admin	jvc
Longse	admin	12345
Lorex	admin	admin
LTS Security	admin	12345
LTS Security	admin	123456
March Networks	admin
Merit Lilin Camera	admin	pass
Merit Lilin Recorder	admin	1111
Messoa	admin	Model# of camera
Mobotix	admin	meinsm
Northern	admin	12345
Oncam	admin	admin
Panasonic	admin	12345
Panasonic	admin1	password
Pelco	admin	admin
PiXORD	admin	admin
PiXORD	root	pass
Qsee	admin	admin
Qsee	admin	123456
QVIS	Admin	1234
Reolink	admin
Samsung	root	4321
Samsung	root	admin
Samsung	admin	4321
Samsung	admin	1111111
Sanyo	admin	admin
Scallop	admin	password
Sentry360	Admin	1234
Sentry360	admin	1234
Sentry360	admin
Sony	admin	admin
Speco	root	root
Speco	admin	admin
Speco	admin	1234
StarDot	admin	admin
Starvedia	admin
Sunell	admin	admin
SV3C	admin	123456
Swann	admin	12345
Toshiba	root	ikwb
Trendnet	admin	admin
Ubiquiti	ubnt	ubnt
UDP	root	unknown
Uniview	admin	123456
Verint	admin	admin
VideoIQ	supervisor	supervisor
Vivotek	root
W-Box	admin	wbox123
W-Box	admin	admin
Wodsee	admin

Company: Hangzhou Hikvision Digital Technology Co., Ltd
Website: http://www.hikvision.com
Device Port: 80, 8000, 554…
Software: iVMS 4200, Hik-Connect….
OEM: 3xLogic, ABUS, Acegear, Activecam, ADJ, Advidia (Video Insight / Panasonic brand), Alarm.com, Alibi (Supercircuits), Allnet, Alula, Anaveo, Annke, Arcdyn, Armix, Aukoo Technology, Aventura Technologies + criminal charges for fake manufacturing, Avue, Cantek, CCTVStar, ClearWay, Covert Security, Dax Networks, DMP, Dodwell BMS, DSS, Dunlop, DVR Unlimited, Ellipse Security, Epcom, Esypop, Ezviz, Global Network Security, GovComm Intelligent Transportation Systems, Grundig, GVS Security, Hinovision, Hitachi, Hitosino,

Honeywell, Hunt CCTV, Hyundai Security, Infinite Pixels, Inkovideo, Innekt, Interlogix (UTC), Invidtech, IP Cam Talk, JFL, Jlinks, LaView, LTS, Mercury Security and Facilities Management, MicroView, Nelly’s Security, Norelco SafeCam / Spider Vue / Invezia, Northern (Tri-Ed / Anixter), Novicam, NTT, Oculur / A1 Security Cameras, Onix, Paxton, Pnet, Power Technology, Protect Group, Raster, Remark Thermal, RVi, Safety Vision, Safire, Scati, SecurityTronix, Sentry CCTV, Sharp, Siqura / TKH, Smart CT Solutions, SnapAV / Luma, Space Technology, Syscom, Technomate, Toshiba, Trendnet, Vantage Security, Vezco CCTV, Videoteknika, Winic, Xyclop, Zicom

Company: Zhejiang Dahua Technology Co., Ltd
Website: http://www.dahuasecurity.com
Device Port: 80, 3777, 3778…
Software: SmartPSS, DSS, gDMSS Lite, iDMSS Lite, iDMSS Plus….
OEM: 2M CCTV, Activecam, Advidia / Panasonic, Altoros, Amcrest, Ameta, Ascendent, Backstreet Surveillance, Bosch, BV Security, CCTV Security Pros, CCTV Star, CP Plus (Orange Line), Dax Networks, eLine, ENS, Expose, Lorex, GSS, Honeywell, IC Realtime, Ikegami, Impath Networks, Inaxsys, IndigoVision, Infinity CCTV, Innekt, Intelbras, KBVision, Lumixen, Maxron, Montavue, Oco, Optiview, Panasonic, People Fu, PlatinumCCTV, RedSpeed, Rhodium, RVI, Saxco, Security Camera King (Elite), Space Technology, Speco, ToughDog, Tyco Holis, Tyco Illustra Essentials, Unisight (EmPower), VIP Vision, Watchnet, Winic, Zuum

Company: Guangzhou Juan Optical & Electronical Tech Joint Stock Co., Ltd
Website: http://www.juancctv.com
Device Port:
Software: Eseenet pro, EROCAM…
OEM: N/A

How to: Press UP button 10 times on the front panel quickly.

Company: FUHO TECHNOLOGY Co., LTD
Website: http://www.fuho.com.tw
Device Port: – 80, 8000, 9000, 15961…
– 80, 8670, 101(102)
Software: Vacron Viewer, Calstillo Player, Tmeye…
OEM: QUESTEK 6600 Series

How to:
User: admin
Password: 86244455
Note: if you can’t reset password with user and password like above. Please power off, and remove pin CMOS (on mainboard), after power on and login DVR with user: admin, password: 010100

Company: iCATCH Inc
Website: http://www.icatchinc.com
Device Port: 80
Software: iWatch DVR II, Bubo Bubo, SCDVR….
OEM: Vantech, QUESTEK

How to:
Method 1: login directly via the monitor with account
User: admin
Password: 12888
Method 2: Reset password with XML file

Download File: XML file
-> copy file to USB. Plug the USB into the DVR -> Wait DVR reboot

Company: Shenzhen TVT Digital Technology Co., Ltd
Website: http://en.tvt.net.cn/
Device Port: 80, 6036
Software: SuperCam, Superlive, SuperlivePro, Superlive Plus NVMS…
OEM: Hisharp, QUESTEK

How to:
Method 1: login directly via the monitor with account
User: admin
Password: 6036huanyuan
Method 2: login directly via the monitor with account
User: admin
Password: ttvvtthuanyuan

Company: Videopark Technology Co., Ltd. (ZenoTech)
Website: http://www.zeno-tech.com/
http://www.videopark.com.cn/
Device Port: 80…
Software: Vss Mobile, Zeno Cam…
OEM: N/A

Swann Camera Troubleshooting

XVR AiD — Wed, 21 Jun 2023 14:50:32 +0000

Swann Camera Troubleshooting, Regardless, in case your Swann camera stops working, isn’t recording, isn’t connecting to Wi-Fi, or has issues with playback, “ Swann camera Troubleshooting – Problems and Solutions with Swann security cameras” got your back.

Swann Camera Troubleshooting

Let’s discuss Swann camera troubleshooting. Like any other brand of Wi-Fi or IP camera for consumer-grade surveillance, you will come across common errors that you can solve easily in a DIY fashion. Refer to this guide for more details.

The Swann brand claims itself to be security made smarter. It backs up its claim by making some of the world’s best value security system. They’re able to compete against the likes of Ring, Nest, Arlo, Bink, and Wyze by providing the smartest of features and the most intuitive of controls.

Regardless, in case your Swann camera stops working, isn’t recording, isn’t connecting to Wi-Fi, or has issues with playback, “ Swann camera Troubleshooting – Problems and Solutions with Swann security cameras” got your back.

Swann camera not working: How to Fix

If your Swann camera isn’t turning on, check the wiring or battery. If it’s offline or has hampered function, disconnect the cameras, disconnect the power supply, and then restart to see if that fixes the problem. Your camera can also stop working if it’s overheated. Cool it down and try again later.

If worse comes to worst, your Swann camera might be “bricked” or rendered completely broken and non-functioning. If it’s still in warranty, you can get it replaced for free or at least get a discount for a replacement.

See More :

Swann device Password Reset for all model

How to Install SwannView Link

SWANN LATEST FIRMWARE UPDATES

Swann camera not recording: How to Fix

If your Swann cam is not recording, it might be because recording is disabled. Go to “Main Menu” the select record. Fix “Record Setup” and “Motion Setup”. You can also set up the “Record Schedule” too.

Check “Motion Setup” to see if that’s the reason why your camera isn’t recording (it only records when it detects motion).

You can also connect one camera only to your DVR or NVR to see if that fixes the recording issues. You can setup an isolation test, cross-check the camera and cable, and interpret the results to narrow down the issue.

Swann camera not connecting: How to Fix

Check your router and make sure the Wi-Fi password entered is correct. Sometimes, your Swann camera might unsuccessfully establish connection with your router simply because you misread a character or capitalized the wrong letter (it’s case-sensitive).

The cam could also be out of coverage area of the router. Make sure the router and the camera(s) are close to one another to ensure a smooth connection.

If the camera is still have issues with Wi-Fi connection, reset or power-cycle your router and try again. It might be an ISP problem. If you believe the camera is in error, you can reset it back to factory settings using the recommendation outlined below.

Swann playback not working: How to Fix

To playback a video, tap the “Playback” icon, then the “Camera” icon, and then set a start and end date and time. You can also search recordings on the recorder below the calendar then tap “Start Playback”.

Sometimes, when you attempt to playback videos, you get blue lines to show it was recorded but get an “open failed” error message when you attempt to play it. This could be caused by bad configurations, lack of storage space, corrupted video files, and failing DVR components.

This could also root from the latest software update. It mostly affects iPhone users but even Android users are affected. Contact a Swann technician or consider replacement if the problem consists.

Swann camera black screen: How to Fix

Some Swann cam users experience CCTV cam black screen or a blank video at night. This might mean the camera lacks infrared night vision, especially if it continues to record and works fine during the daytime or if you put a lamp or light source where it’s supposed to record things.

Maybe you simply forgot to turn the IR on. Fix this by checking camera settings and enabling the infrared light. If that’s not the case, then the infrared night vision camera might lack an IR cut filter.

It could also have a faulty IR sensor. Either way, you might need to have the device fixed by a technician or replaced altogether depending on the severity of the damage or the state of its warranty.

Off-warranty products might require some repair and finagling from third-party repairmen but this means it’s now outside the jurisdiction of Swann.

How to reset Swann camera?

To reset Swann Camera models NHD-805/806/810/811/815/815AF/816/817/818/819, here’s how to go about it. Locate the reset button. You might need to use a reset key or a pin in order to press it for 10 seconds to start the reset process.

Disconnect the camera from the NVR first before resetting it. You’ll also need to remove it from the PoE switch or power adapter to turn it off completely. Some devices require a pin or cable key to access the small reset button.

FAQs – Frequently Asked Questions

Here are the most frequently asked questions in regards to the Swann cam.

Where is reset button on Swann camera?

On most Swann cams, the reset button is found on the bottom of the device. However, this might vary depending on the model. This button typically requires a needle or pin to push until you hear a click sound. You need to hold the button for 10 seconds to reset the device.

How to find Swann IP camera default password?

The default all-access admin password for Swann is “12345” on the username “admin”. To reset the password for cameras, NVRs, or DVRs, you might need to get the MAC address by downloading some sort of app.

Alternatively, you can reset the camera to default settings by pushing the pin-sized reset button for 10 seconds in order to get the default password back.

Swann DVR default password: How do I find my Swann DVR password?

If “12345” is not the password being used by NVR’s “admin” account and you’ve forgotten what the password is, reset it by downloading and installing the HomeSafe Config Tool first. Open the app, click on your device’s IP address, and note the MAC address.

Now, you can go to the login screen of the DVR, click on “Forgot Password”, and enter the MAC address provided to you by HomeSafe. Click “OK” when you’re done then set a new password.

Why have my Swann cameras stopped working?

You should check first that your camera power supply (or supplies) are properly connected to a wall socket or power strip. If you do have the power supply connected to a power strip, try a wall socket just in case the power strip is faulty or is a specialised unit that doesn’t have all the sockets active at all times.

How do I reset my Swann camera?

Disconnect the camera from the NVR (or from a PoE switch or a power adapter) to turn it off completely. Press and hold the reset button. While holding down the reset button, plug the camera back to the NVR (or to the PoE switch or a power adapter) and continue holding down the reset for 30 seconds, then release.

Why is my security camera black screen?

Some users experience CCTV camera black screen or video going black at night, it’s likely that the camera lacks infrared night vision, or the IR night vision camera doesn’t have an IR cut filter or a faulty IR sensor, or you simply forget to turn the IR on. Quick Fixes: Check camera settings to make sure the IR is on.

How do I get my Swann cameras back online?

All you need to do to get back online is to re-register the camera. Follow the steps below:First, go into the home interface (this is the screen it goes to when you start the app) and tap the “Camera” button on the bottom. On the next screen, tap the camera where it says “Camera is Offline”.

How long do Swann security cameras last?

Unfortunately, details aren’t provided for how long the Lithium Ion battery will last on a single charge, but it’s likely to be around 8-10 weeks based on our use. Obviously, if it’s not practical to take the device down every couple of months, then it may be worth investing in the solar panel accessory as well.

Why is the blue light flashing on my Swann DVR?

The first time you power up your camera, the camera LED will be blinking blue to indicate pairing mode.

Why does my security camera keep going offline?

Security cameras go offline for three main reasons: power outages, loss of internet, or failure of the camera’s components (broken parts or wires). Knowing some quick troubleshooting tips will help you get your camera back up and running in no-time.

What happens if you unplug a security camera?

When your house, the cameras won’t record. When you are away from the home, the cameras record. They’ll still be “working” but not recording.

What to do if all cameras display no image on the DVR monitor?

Is this an existing camera that was working and at some point had video loss? Follow these troubleshooting steps.

Test Your Power Supply.
Check Power Supply Box Fuses.
Test Camera on a Different DVR Port.
Use a Test Monitor.
Use a Test Cable and Spare Power Supply.

Why is my Swann security camera not connecting?

Make sure that the connection is successful by checking your router and ensuring that your Wi-Fi password is correct. If the camera is still having issues connecting to Wi-Fi, reset the router and try again once it’s back up.

Why does my EUFY camera keep going offline?

Your Eufy camera goes offline if the battery has run out of charge, has lost connection to the HomeBase and Wi-Fi, or you need to update your Eufy app. You should check your battery and check the Wi-Fi settings to ensure that they are working correctly or reboot your camera to solve the problem.

Is Swann a Chinese company?

Swann has always been a leader. From humble beginnings in Melbourne, Australia the business now has offices in the USA, Canada, Australia, UK, Hong Kong and China and a presence in over 40 countries on 6 continents.

Can Swann cameras be hacked?

A popular wireless security camera designed to safeguard businesses and homes was vulnerable to a spying hack. The flaw meant it was possible to hijack video and audio streamed from other people’s properties by making a minor tweak to Swann Security’s app.

Are Swann 4k cameras any good?

The quality of the cameras are excellent. They feel, look and operate great. Simple setup and easy to use.

What does the blue light on my DVR mean?

The blue light indicates that the DVR (or other receiver) is outputting an HD signal. It could be the HDMI negotiation with your new TV causes it to stay on when the TV is off. If it’s too bright for you, a small piece of opaque tape is recommended.

What does it mean when Blink camera flashes red?

The Blink Video Doorbell flashes a red LED on the ring surrounding the doorbell button when it is seeking connection. During setup, and change of system or Wi-Fi, the red LED shows if the doorbell is ready to connect. If the red LED is not flashing as expected, remove one battery for five seconds and replace it.

What does a blue light mean on a camera?

LED setup reference guide

A flashing blue light on a security camera means you are ready for the WiFi protected setup.

Why do my wireless cameras keep disconnecting?

There are two main reasons that a camera may lose WiFi connection. It may be installed too far from your WiFi router, or it may not have sufficient bandwidth on your WiFi. Please contact our customer support for help in diagnosing this issue and confirming the cause.

Why won’t my security camera connect to my Wi-Fi?

Hold your phone in the location of your camera and check the number of dashed Wi-Fi coverage on your phone. If the connection is poor, if possible, reduce the distance between the camera and your Wi-Fi router. Consider a wired installation or consult your internet provider for solutions.

Why does my IP camera lost connection?

Network Conditions

Surveillance Station may lose connection to your camera when the Internet connection is poor or if changes are made to bandwidth, firewall, or IP address settings.

How do I disable Swann camera?

Yea, it’s possible to turn off the INTCAM manually.
Try this procedure, using the button on the back of the cam –
Press and hold the Pair button for 30 seconds.
To turn it back on, just press the Pair button for a second, Don’t hold too long or it’ll go into pairing mode.

Will DVR still record if unplugged?

The Cloud will continue to record your set programs while the physical DVR is unplugged. You are also correct that if your additional TV boxes are unplugged, this will not affect your planned recordings.

How do I stop my security camera from being unplugged?

Indoor cameras

Run your camera’s power cable behind furniture or shelving so that it’s harder to spot and unplug.
Install cable clips to help keep the power cord attached to the wall. Check your local hardware store for availability.

How do you troubleshoot a security camera?

Know your login details.
Check the power source (most cameras are PoE)
Check to see if cameras work from inside or outside the network.
Check the cabling.
Reboot the system.
Check for IP conflict.
Check ARP tables.
Update software & firmware.

Conclusion

Even though Swann isn’t as well-known as Ring, Arlo, or Nest, it has a significant share of the Wi-Fi cam market because it caters to a significant niche. Many people are curious how to troubleshoot this camera because they’re loyal Swann customers.

There’s great demand to know how to make sure their Swann devices work and operate smoothly. They also wish to know whether their Swann is broken or fixable in some DIY way.

How to Connect Swann Camera?

If you wish to learn how to connect your Swann cam to Wi-Fi, to your phone, to your TV, to your laptop, to your MacBook, to Alexa, to the Internet, and so forth, you’ve come to the correct guide.

People are curious about the Swann camera because it provides a dependable and affordable alternative to your Ring cams, Arlo cams, and Nest cams. It does everything those cams could do in terms of Wi-Fi-based and app-based operation but in a format much closer to CCTVs.

It’s this dependability that Swann got a loyal consumer base who’d read articles like this about “How to connect Swann camera?” and whatnot. So let’s discuss how to connect the smart cam to different devices already!

How to connect the Swann camera to Wi-Fi?

In order to connect your Swann Wi-Fi or IP cam to Wi-Fi, you need to pair it up with your Swan Security app.

Go to the Menu: To do so, tap the menu on the upper-left corner of the screen, then select “Pair Device”. Afterwards, tap “Start”.
Scan QR Code: Attached to your camera is a QR code sticker. Have your smartphone scan that. If you don’t have the QR code, tap “Manual Pair” and get the MAC address above the serial number of your cam.
Enter Wi-Fi Password: Now you can enter the Wi-Fi password and tap “Next”. Enter a camera name then tap “Next”. Set the camera into “Pairing Mode” by pressing and holding the rest or pair button until the LED blinks blue. Now tap “Next”. Then tap “Start”.
Congratulations Message: If your cam successfully connected to Wi-Fi, you’ll see an overview on the app. After that’s done, tap “Next”. You’ll get a “Congratulations!” message once setup is complete.

How to connect Swann security cameras to Phones? (iPhone, iPad, Android)

Remember the section above, where you had to download an app and scan a QR code via the app in order to pair up your camera with your phone (whether it’s an Android, iPad, or iPhone)? That’s how you connect your mobile device to your Swann cam.

Get SAFE by Swann for Android devices, SwannView Plus for iOS devices, and SwannCloud for iPad and Android tablets. Swann Security App and SwannView Link can be used for multiple devices.

Finally, download HomeSafe View for desktop PCs doing NVR/DVR remote viewing and AlwaysSafe for NVW-485, NVW-490 & SWWHD-PTCAM Cameras.

See more:

How to connect the Swann camera to the TV?

You can hook up your Swann cam to your TV using the Digital Video Recorder (DVR). It has a hard disk of your recorded footage that a modern smart TV or flatscreen TV with an HDMI connection should be able to read and review videos with.

You can also connect Swann cam to your FireTV by first connecting the Swann cam to Alexa (more on this below).

How to connect Swann camera to Laptop, Macbook?

Download the HomeSafe View for desktop PCs in order to connect your Swann Camera to your MacBook or Laptop. To view Swann cam on your Windows PC, launch the Device Configuration Tool and have it detect the camera and NVR (Network Video Recorder).

Any cameras directly connected to the NVR won’t be shown. The cam’s IP address should be visible here. Click on it like a link to launch Internet Explorer and view it from there.

How to connect the Swann camera to Alexa?

Open the Amazon Alex app. Click the three lines icon on the upper-left corner of the screen. Select “Skills and Games” tab. Search for the “Swann Skill”. Select the skill then login to your Swann account. Press “Done” and then select “Discover Devices”.

The new Alexa Skill should then detect your Swann cams and have them listed on the “Devices” tab. Amazon Alexa works with Swann cameras to stream live camera video to your Echo Spot, Echo Show, or 4K Fire TV.

See more here:

How to connect Swann DVR to the Internet?

In order to connect your Swann DVR to the Internet, you need to first connect the DVR with your phone or tablet care of SwannLink. From there, it should have the ability to link to the Internet by proxy.

SwannLink connects systems care of peer-to-peer technology. Just scan your ID number or QR code to SwannLink in order for it to directly connect your smart devices to your DVR via the cloud, with the Swann DVR verifying the ID of your smart device as well as the username and password of the Wi-Fi.

FAQs – Frequently Asked Questions

Here is the most frequently asked questions section of this guide.

Why is my Swann camera not connecting?

Your ISP or router might have a bad Internet connection. Reset or power-cycle the router to get it back online. If the issue persists, contact your ISP for more details. Or maybe your cam is out of the router’s coverage area. Make sure they’re both near one another for best results.

Finally, check the Wi-Fi password. Make sure this case-sensitive password has been entered correctly when prompted by your app.

How do I get my Swann cameras back online?

Enter the Wi-Fi password again and make sure it’s correctly entered since it’s case-sensitive. Put your cam nearer the router. Reset the router and make sure your ISP is providing you with a solid Internet connection.

If the camera itself is failing to connect to a perfectly fine Wi-Fi, you might need to troubleshoot the cam, its connection to the app, its connection to the NVR or DVR, and so forth. You might need to reset it to factory settings altogether.

How do you reset a Swann security camera?

To reset Swann Camera models NHD-805/806/810/811/815/815AF/816/817/818/819, locate the small reset button (usually found on the underside of the device) and press it with a reset key, needle, or pin for about 10 seconds. Before doing a reset, disconnect the camera from the NVR and PoE switch.

See more: https://support.swann.com/s/article/tAM37IZ5qr

What app do I use for Swann security cameras?

The Swann Security App manages all of your Swann cameras in one central hub. The HomeSafe View app for the PC or Mac is the desktop program for remote viewing of NVRs and DVRs.

AlwaysSafe is the app for NVW-485, NVW-490 & SWWHD-PTCAM Cameras. You can also download SAFE by Swann for Android devices, SwannView Plus for iOS devices, SwannView Link for multiple devices, and SwannCloud for iPad and Android tablets.

How to access Swann DVR from the computer?

To view Swann on PC, You can see this post: https://securitycamcenter.com/view-swann-cameras-homesafe-view-software/

Conclusion

Hopefully, this guide has shown you everything you need to know about Swann cameras when it comes to setting them up, connecting them to different devices, and troubleshooting any errors you might encounter when operating them.

How to Reset Swann Camera?

You’ve reset one camera you’ve reset them all, right? Well, kind of. In the case of the Swann Camera or any other Wi-Fi security camera out there, it’s some variation of finding the reset button, waiting for the light to change, and then you’re done.

The Swann brand claims to produce some of the world’s best value security solutions that also offer the most intuitive controls and the smartest of features. They intend to empower you, the consumer when it comes to their quality products like their Wi-Fi or smart device cameras.

Although they’re not as well-known as Ring, Arlo, or Blink, they have their own market share and niche to cater to. This is why so many people are curious about how to reset the Swann camera. It’s not exactly the same as resetting cameras from Ring and Arlo.

How to Reset Swann Camera

In regards to how to reset Swann Camera models NHD-805/806/810/811/815/815AF/816/817/818/819, here’s the nitty-gritty. There’s an extra cable for the models above that isn’t a connector but a reset button. It looks like a reset key to use on a keyhole or pinhole to prevent accidental resets.

When resetting the Swann Cam to factory settings, you need to disconnect it from the NVR first. Or from its power adapter or PoE switch. This will turn it off completely. Now locate the reset button press and hold it. Some devices might require a cable key or pin to access the button.

Reconnect While Resetting Then Disconnect Afterwards

While holding the button down, plug the camera back to the NVR, PoE switch, or power adapter. Continue holding it down for about 30 seconds before releasing. At this point, disconnect the camera again to turn it off completely.

This should reset your cam to factory settings. Unlike other Wi-Fi camera models, Swann Cams make it more complicated to do a reset to avoid accidental resets, like you accidentally pressing the button or inserting a pin into the reset pinhole when you have no intention to reset to factory settings.

Why Do You Need to Reset the Swann Camera?

Sometimes, the Swann Cam—like any other sophisticated piece of electronics, such as your laptop, smartphone, and tablet—can encounter a glitch or an error that keeps it from properly connecting to your Wi-Fi, using its motion alerts, or uploading its footage to the cloud (if you paid for the service).

You can do a host of things to troubleshoot such errors, including power cycling the device like a wayward router or fixing your router itself to re-establish your Wi-Fi connection if the problem isn’t with the Swann hardware itself.

If push comes to shove and none of those tips work, you can do a hard reset to factory settings (the settings right off of the box or the factory line) to get it working back to normal. You’ll still need to put back your customizations afterwards though.

The History of Swann 101

Swann traces its roots back to Melbourne, Australia. It eventually grew from its humble beginnings, with it now being an international or multinational company with offices in the United Kingdom, the United States of America, Canada, Hong Kong, and Mainland China as well as Australia.

It even has a presence in over 6 continents and 40 countries. What separates Swann from other security companies riding the Wi-Fi cam thread is that it’s a pioneer in the field of Do-It-Yourself (DIY) security with its often imitated features taken from many of its products.

It has doubtlessly done its part in making households and neighborhoods safer compared to before, when the only cameras regular consumers could afford were Nanny Cams and Baby Cams.

Swann’s Membership with the Infinova Group

At present, Swann serves as an Infinova Group member, thus providing major commercial institutions and startup businesses alike with enhanced security device production through better manufacturing abilities, cutting-edge research and development, and state-of-the-art innovations.

They’re at the forefront of networking and security solutions plus they’re not limited to the video doorbell or Wi-Fi security camera market like the Amazon-backed Ring and Blink camera lines. They’ve also expanded their international network access thanks to their Infinova Group backing.

They’re specifically dependable when it comes to making the one-app ecosystem standard work superbly in their models of smart devices, as opposed to others that use multiple apps or one app per camera model.

Swann’s Focus on Crime Prevention

While other companies would rather turn their Wi-Fi camera offerings into Swiss Army Knives of functionality that assist in making the Smart Home future of the 21^st Century a reality, Swann has established its market presence with a different tactic.

They’re more about giving consumers true security, which means they have more of a focus on crime prevention. They provide their cameras with alarms and direct lines to the police for emergencies instead of turning their camera into the next smartphone with non-essential features.

This is also why most Swann cameras offers two-way talk, sirens, alarms, sensor lighting, motion sensors, night vision, and more. This deters not only midnight prowlers and burglars but also package thieves and neighborhood brats.

Swann’s Enforcer Cameras

Swann’s Enforcer Cameras take crime deterrence to another level by using True Detect detection sensors that detect heat, motion, and people. The people detection in particular keeps down power usage and false alarms involving strays and wildlife like cats, chipmunks, birds, and raccoons.

When triggered, True Detect activates the alarms and chimes with all its trimmings. You’ll get mobile alerts, spotlights, flashing lights, video recordings, and more as though you’ve tripped the museum alarms that alert the security guards (or your closest neighbors).

Many of Swann’s more sophisticated inventions include vehicle and pet detection, face recognition, and the peace of mind that your home is protected through cloud and local recordings. This is why it has camera reset included to deal with software errors from all those settings.

Things of Note

We believe that the Swann Camera allows customers to protect and stay connected to their home and/or businesses no matter the circumstances through best-value and intuitive design. This is reflected upon the ease by which you can reset their cameras.

This proves that Swann is one of the global leaders in security monitoring with consumer electronics or smart devices as well as security-centric solutions for smart homes and commercial establishments of the present and the future. What more can you ask for a renowned company with affordable wares?

Anlapus DVR Troubleshooting

XVR AiD — Fri, 03 Feb 2023 19:23:17 +0000

Anlapus DVR Troubleshooting

How to add device (DVR) in Anlapus VIEW?

1. Open your Anlapus VIEW app, input your app’s register name and app’s register password. Click “Login”.

NOTE: MAKE SURE THE CLOUD SERVER STATUS OF YOUR DVR IS CONNECTED.

2. Click the“”in the topleft, select “Device Manager”.

Enter into “Device Manager”, click the“”in the top right.

3. Get into “Add Device”, input your device information (refer to the below picture).

After that, click the bottom of “Add Device”.

4. Then, click the“”in the top left, select the “Live Preview”.

Enter into “Real time monitoring”, click the “” in the top right.

In the interface of “Channel List”, select the device which you want to preview, click the “”.

After that, the grey icon () will change to colorful (), click the bottom of “Start Live View”.

5. Finally just wait a little moment, you can view your DVR on your phone.

Anlapus DVR Troubleshooting

How to set the screen display on DVR / NVR?

You can find the “Start Scan / Stop Scan” from DVR’s menu.

1. If you bought 8CH DVR with 4 cameras, and don’t want the monitor to show all channels,

you can click “Multi” to select the channels you want to show.

Note: please don’t click “Start Scan“. Otherwise, the settings will not be saved, it will

jump to the default channels automatically.

2. A. If you want the monitor to display different channels in turn, you can click “Start Scan“,

then click “Multi” to select the channel. The default interval is 5 seconds.

B. Or you can also go to DVR’s Main Menu – Setup – Live – Main Monitor to set up the

Display Mode, Interval. After that, please click “Apply” to save the settings.

If this can’t help you, please feel free to contact us.

Anlapus Smart App – Using the AVSS PC App

Using the AVSS PC App

AVSS can be used to bring the Anlapus Smart App to your desktop, so you’re able to view your cameras from a PC, in addition to being able to view footage on your mobile phone.

This article will teach you how to log in to AVSS, as well as teach you how to view your cameras.

1. Once you have invalid avss to the directory of your choice, open the application by double clicking on the AVSS icon on your desktop.

2. Once the application opens, you’ll see a login screen which prompts you for your username, and password.

If you haven’t registered an account, you can select the “register” option, and follow the prompts.

It’s strongly recommended that you set the account up, using the Anlapus Smart App, as you will be able to use the QR code found in your DVR’s menus.

3. Once you’ve logged in to your account, select the drop-down arrow to the right of the “Preview” option to reveal your device list.

4. Once the Device List is revealed, select the drop-down icons to the left of the “Area” option to reveal your DVR.

5. Select the drop-down icon to the left of your DVR to reveal your cameras.

The red square highlighting 1/4th of the quadrant represents the area that you will assign your channels to. From the Device List, double-click on the channel you wish you assign to the quadrant.

6. Once you double click your selected channel, it will begin playing in the assigned quadrant. It may take several seconds to load the stream, and depending on your internet connection, may take longer with each stream you view simultaneously.

Select the next quadrant by clicking on the black box. This will highlight the quadrant in a red box. Continue assigning your channels to the quadrants as desired.

To view more than 4 cameras at once, select a separate layout by clicking one of layout icons located above the videos.

The above image shows 4 separate feeds from 2 different DVR’s, labelled Home and Warehouse, being viewed remotely from a third location.

Please download the AVSS APP from the below link:

AVSS Download Center

DVR Operation – Alarm > Motion

Customize settings for motion detection alarms and recording. Learn how to set up a motion grid below.

Channel List: List of available channels.
Enable: Enable motion detection alarms for the specified channel.
Holding Time: The time, in seconds, that need to pass after detecting motion before ending the alarm. If it continues to detect motion during that time, it will treat it as part of the same alarm and continue the alert until no motion has been detected for the Holding Time.
Trigger: Select the ”Setting” button to set up Alarm and “To Record” functions. See Below
Area: Select the “Setting” button to set up an area for motion detection. See below to learn how to set up a motion grid.Use the bottom row to make changes for all channels.

Trigger > Alarm

Additional options that can be trigger when motion is detected.

Buzzer: Select whether you want a beeping sound to emit from the DVR when motion is detected during the determined times.
Show Full Screen: Select whether a specific channel appears on your monitor when this motion sensor has been triggered.
To Alarm Out: This feature is not supported by this device.
Email: Select whether an an email alert is sent when the motion sensor has been triggered.
Snap: Select whether a snapshot of the screen is recorded once the motion sensor has been triggered.

Trigger > To Record

Select which additional channels will start recording when motion is detected. To enable this feature ensure a check mark is in the box beside the channel that you would like to record. Select “OK” to save changes.

How to Set Up a Motion Grid

A motion grid can be helpful for when you want to specify the area in which motion detection is enabled. By default the entire frame will be tracked for motion. Setting up a more specific motion detection area can be helpful for reducing false alarms, caused by things like passing cars or other public activity.

Motion Grid

All areas covered by the grid are actively detecting motion. By default, all cameras detect 100% of their field of view out of the box.

To reduce the area covered by the grid, click and hold the left-button on the mouse and drag over the area where you want to stop detecting motion.

As you can see above, the roadway has been removed from the motion detection area, so now cars driving down the road will not trigger any motion detection recordings or alerts.

Sensitivity Bar

Select the “Save” icon to save your changes.

The options on the bar, from left to right are:

Sensitivity Slider: Determines the amount of movement that will trigger motion detection . A lower sensitivity will require more significant movement to trigger motion detection.
Select All: The entire screen is sensitive to motion detection
Select None: Removes the Grid. None of the screen is sensitive to motion detection
Test Sensitivity: Click and drag across the screen to simulate movement to ensure your sensitivity settings will pick up movement.
Save: Select to save any changes to your sensitivity or motion grid settings.
Close Menu: Closes the Sensitivity Menu. Right click on the mouse to restore the menu.

Can we have sound in DVR security camera system record video?

Our DVR has four audio input ports and one audio output port, you need to purchase a security

microphone, and use audio cable to connect it in a location where you want to capture audio,

then connect a loudspeaker to the audio output port.

If you need to capture audio at various locations, your best bet is to purchase mic’s for each

location and run them through an audio-mixer, with the output from the mixer going into the

single audio recording input on the DVR.

The below is the diagram for your reference.

If you have anything don’t understand, welcome to contact us.

Motion > Schedule

Motion Recording is an alternative recording method to Schedule recording. Selected boxes are marked light blue, which indicates that the DVR will only be recording if motion is detected during the times indicated. Recordings scheduled in the “Schedule” tab will supersede “Motion” recordings, though you will still receive Motion events in the Event > Search menu.

Channel List: Select the channel you wish you schedule from the drop down list.
Scheduling Grid: Each box on the grid represents one hour, from left to right, starting at 12AM – 1AM, and ending at 11PM-12AM. Double click on a one hour block to set the schedule for that day. Light blue boxes, as pictured, indicate that the DVR will be recording during that time.
Copy Button: Copy the settings for one channel to other channels. Select the channels you will copy the settings to by using the “Apply Settings To:” drop down menu. Once you select the channel you will copy the settings to, select the “Copy” button.
Quick Add/Quick Remove: Located in the top right corner, these buttons are used to quickly add or remove one hour boxes from the Scheduling Box.

Set a Schedule Menu

Use this menu to set a more precise schedule than what the Quick Add and Quick Remove tools can offer. Access this menu by double clicking anywhere in the Scheduling Grid.

To set your schedule, select the day of the week you want to schedule from the drop down menu.
Select Add to create a new schedule.
Select Delete to delete an existing schedule.
Using the drop down menu select your Start Time and End Time.
Confirm your selection by clicking the check mark.

To copy the settings for one channel to other channels:

Select the channels you will copy the settings to by using the “Apply Settings To” drop down menu.
Select the Copy button.

How to reset TVI DVR/NVR when you forgot the password?

Before resetting the password, please help to confirm the model number of your DVR.

(You can find the correct model number on the label at the bottom of the DVR).

If the model number of the DVR/NVR is:

MLF08T; ZR04IS; ZR08IS; SKG08TV; SIG08TV; ZR04LS;

QK08P; SLG08TV; SMG08TV; SPG08TV; SLF08T8; AR08IS;

PQ08W; SPG04T4; SPG04T2; QQ08P; ALG16TV; AR04JD;

You can use the below method to reset the password.

1. Download an app named SPD from App Store or Google Play, and install it on your smartphone.

NOTE:SPD ONLY USEFUL FOR DVR WHOSE FIRMWARE VERSION ABVOE V1.2.1

2. Find the DVR’s ID/UID.

A. You can find the DVR’s ID on the label of the DVR.

B. Or you can also reboot DVR and wait until Wizard Page display, then find the UID.

3. Open SPD, scanning QR Code of UID/ID on Wizard page in order to create super password.

NOTE: The User Name corresponding to super password must be ‘admin’.

Once you set super password this time, the login password should be blank

in the next time when you reboot it or log in again.

You can go to DVR’s Main Menu – Setup – User – Change password to set a new

password. (Please keep the old password blank, you just need to input the new

password and confirm password.)

4. If you can not find Wizard Page after rebooting DVR, you can also create a super password

by inputting UID/ID manually.

Beyond that, you can also upgrade software by means of upgrade file from us, then reset password

when reboot DVR.

Or you can contact us to help you to reset the password.

Support Email: service01@anlapus.com

How to upgrade DVR System?

Thank you for writing us.

Could you tell us the model number and firmare version of your DVR system?

And tell us why you want to upgrade the DVR.

If there is something wrong with the DVR, could you tell us more details?

Or you can also take some relevant pictures or videos for us to check.

After we confirm the information, we can provide detail steps to try and resolve your problem.

If you just want to upgrade the DVR to the latest version, after we confirm the model number and firmare version of your DVR system, we will tell you if there is a firmware upgrade on this model of DVR.

If you have any questions, please let me know.

Best regards

Can we have sound in record video?

Our DVR has four audio input ports and one audio output port, you need to purchase a security

microphone, and use audio cable to connect it in a location where you want to capture audio,

then connect a loudspeaker to the audio output port.

If you need to capture audio at various locations, your best bet is to purchase mic’s for each

location and run them through an audio-mixer, with the output from the mixer going into the

single audio recording input on the DVR.

The below is the diagram for your reference.

If you have anything don’t understand, welcome to contact us.

How to set up “Scan” function on DVR?

You can find the “Start Scan / Stop Scan” from DVR’s menu.

1. If you bought 8CH DVR with 4 cameras, and don’t want the monitor to show all channels,

you can click “Multi” to select the channels you want to show.

Note: please don’t click “Start Scan“. Otherwise, the settings will not be saved, it will

jump to the default channels automatically.

2. A. If you want the monitor to display different channels in turn, you can click “Start Scan“,

then click “Multi” to select the channel. The default interval is 5 seconds.

B. Or you can also go to DVR’s Main Menu – Setup – Live – Main Monitor to set up the

Display Mode, Interval. After that, please click “Apply” to save the settings.

If this can’t help you, please feel free to contact us.

How to change the camera name?

You can find the camera name in the upper left corner of each channel.

If you want to change the channel name, you can go to DVR’s Main Menu – Setup – Live to

change it.

Please select the channel name, then click the left button of the mouse to edit the name.

After that, please click “Apply” to save the settings. You can find the channel name has been

changed.

What if you changed the resolution of DVR system accidentally, and cannot get any display on TV from the DVR. Your monitor says out of range.

This is caused by resolution compatibility issue.

The default output resolution of the DVR is 1024*768, which may not be compatible with some

screens.

Here is how to solve it:

1. Connect the DVR to any other screen via VGA cable; (or you may also try any other screen via

HDMI to see if you can enter the menu)

2. When you are able to see the menu, click right button on mouse, go to Main Menu – Setup –

Basic – Video Output; change it to 1024*768 or any higher resolution that your screen can

support; apply to save it.

3. Connect it back your primary screen via HDMI. You should have it worked with the screen.

How to have the time/date not display on the channel of DVR system?

You can find the time/date on the bottom centre of each channel.

If you want to have the time/date not display on the channel, you can go to DVR’s Main Menu –

Setup – Record – Time Stamp to uncheck the time stamp of the channel.

Then click “Apply” to save the setting.

How to change the position display of the camera name and time/date on the channel of DVR system?

You can find the camera name and time/date on each channel.

If you want to change their position display on the channel, you can go to DVR’s Main Menu

– Setup – Record – Time Stamp to click “Setting” to change them.

Then click “Apply” to save the setting.

If this can’t help you, please feel free to contact us.

How to take snap shots and where to find them on DVR system?

1. You can click “Snapshot” to take snap shots.

2. Then you can go to DVR’s Main Menu – Search – Image click “Search” to find the images.

What if the hard drive can’t be recognized by DVR/NVR system?

1. If you buy the hard drive from our company, but it can’t be recognized by our

DVR/NVR system, please follow up the below steps to check it:

A. Please disassemble the rear cover of the DVR/NVR to check if the power wire and data wire

of the hard drive are connected well, you can re-connect them to try.

B. If the wires are connected well, but the hard drive still can’t be recognized, please remove this

hard drive from the DVR/NVR, then install it to your other device (DVR, NVR, or computer)

to test if it can work normally.

If you have another working internal hard drive, you can also install it to the DVR/NVR to

test.

C. If these can’t help you, please contact us and provide us your order number / order ID, and

help to confirm the model number of your DVR/NVR, we will find a best solution for you.

2. If you buy the DVR/NVR from our company, and buy the hard drive from another

company, but it can’t be recognized by our DVR/NVR system, please follow up the

below steps to check it:

A. Please tell us the brand, model and some specs of your hard drive.

It will be better to take some photos of your hard drive to us, or send us the link of

your hard drive.

B. Please check if the power wire and data wire of the hard drive are connected well.

C. If the wires are connected well, but the hard drive still can’t be recognized, please remove

this drive from the DVR/NVR, then install it to your other device (DVR, NVR, or computer)

to test if it can work normally.

If you have another working internal hard drive, you can also install it to the DVR/NVR to

test.

D. If these can’t help you, please contact us and provide us your order number / order ID, and

help to confirm the model number of your DVR/NVR, we will find a best solution for you.

How to reset the DVR system to factory settings?

If you can login your DVR, you can follow up the below steps to reset your DVR system:

Please go to DVR’s Main Menu – Setup – Advanced – Reset to reset the DVR.

How to search the log on DVR system?

A searchable list of actions taken by all users while accessing the DVR system.

From the log list you can see which user has been accessing which function.

1. Please go to DVR’s Main Menu – Information – Log to find the log list.

2. To search the log.

(1). Select a Start Time and an End Time for your search using the calendar icon.

(2). Select the type of action you want to search for using the checkboxes.

Selected channels will be marked with a checkmark.

(3). Select the Search button. The list will populate with any files from the selected times

and dates.

(4). Exit – Exports the file list from the DVR to any connected USB Flash Memory.

DVR video backup.

1. Insert your U drive. Right click mouse> Main Menu>Disk Management>Refresh to

make sure your USB drive is inserting.

NOTE: 1. The USB port in front panel and the second USB port in rear panel are exactly same

one port, which means this port just be put in two position for convenience.

So, when you use the USB in front panel, the second USB in rear panel will be

noneffective.

2. It is better to use a 64GB or smaller flash drive with a Fat32 format to back up the

recording files.

2. Back to Main Menu. Enter into Backup.

Set Start Time-End Time and Channel ,click ‘Search’.

3. After that, the chosen video will display in the list. Select the section which you want to backup.

Then, click the button ‘Backup’.

4. Next, there will pop up the interface of Backup Information.Click ‘Start’.

5. When the system remind you ’Backup completed’ which means DVR’s video backup successfully.

NOTE: The video you backup in U drive is AVI format, so it only can be played in player support AVI format.

What if the hard drive can’t be formatted by DVR/NVR system?

1. If you buy the hard drive from our company, it can be recognized by our DVR/NVR

system, but it can’t be formatted.

Please follow up the below steps to check it:

A. Please disassemble the rear cover of the DVR/NVR to check if the power wire and data wire

of the hard drive are connected well, you can re-connect them to try.

B. If the wires are connected well, but the hard drive still can’t be formatted, please remove this

hard drive from the DVR/NVR, then install it to your other device (DVR, NVR, or computer)

to test if it can work normally.

If you have another working internal hard drive, you can also install it to the DVR/NVR to

test.

C. If these can’t help you, please contact us and provide us your order number / order ID, and

help to confirm the model number of your DVR/NVR, we will send the correct upgrade file to

you, you can upgrade the DVR to try.

2. If you buy the DVR/NVR from our company, and buy the hard drive from another

company. It can be recognized by our DVR/NVR system, but it can’t be formatted.

Please follow up the below steps to check it:

A. Please tell us the brand, model and some specs of your hard drive.

It will be better to take some photos of your hard drive to us, or send us the link of

your hard drive.

B. Please check if the power wire and data wire of the hard drive are connected well.

C. If the wires are connected well, but the hard drive still can’t be formatted, please remove

this drive from the DVR/NVR, then install it to your other device (DVR, NVR, or computer)

to test if it can work normally.

If you have another working internal hard drive, you can also install it to the DVR/NVR to

test.

D. If these can’t help you, please contact us and provide us your order number / order ID, and

help to confirm the model number of your DVR/NVR, we will send the correct upgrade file to

you, you can upgrade the DVR to try.

DVR Network test is ‘OK’, Cloud Server Status connected right, yet still can’t remote view the camera from Anlapus view?

DVR Network test is ‘OK’, Cloud Server Status connected right,

yet still can’t remote view the camera from Anlapus view?

NOTE: MAKE SURE THE TEST IS OK.

MAKE SURE THE CLOUD SERVER STATUS OF YOUR DVR IS CONNECTED.

1. If you have done the operation above, yet still can’t view the camera from Anlapus view,

please operate as following.

(Since different router has different Firewall strength, so you should turn off your router’s Firewall first,

for testing whether remoting failed caused by Firewall.)

2. If still can’t view on phone, please contact us asap.We will remote control your device for test.

3. The precondition for we remote control your device is you have TimeViewer in your computer.

Download TeamViewer, and provide us your TeamViewer’s ID and password.

Device information includes device ID, username, password.

How to connect the DVR to the internet?

. Right click mouse—go to Main Menu–Setup–Network.

2.Tick” Obtain an IP Address Automatically”.

3.Click”Test”, if “OK” is displayed, the local area network is connected successfully.

NOTE:

Before that, make sure DHCP in your router has been open, the firewall was closed.

If “Unconnected” is displayed, please check internet circuit.

4.If the local area network connected successfully, back to Main Menu–Information–Network.

5.Check if the “Cloud Server Status” connected right. And if it shows “Connected”, which means DVR is connected Internet successfully.

6.But if the “Cloud Server Status” shows “Unconnected”, you have to exit this page and get into Main Menu–Setup–Network again.

7.Cancel the “√” of the ” Obtain an IP Address Automatically”. Now, your DVR’s IP is a static IP.

NOTE:

A. First, DVR’s IP address you put in cannot be used by any other device, such as computer,

server, etc.

B. Second, Static IP address should be included in router’s IP address, beyond that, static IP is set

arbitrarily. For example, if router’s address is between 192.168.0.100 and 192.168.0.199,

static IP address should also be set between 192.168.0.100 and 192.168.0.199.

C. Third, the Subnet Mask and Gateway should be exactly like your router’s.

8. Make sure the DVR’s “Preferred DNS Server ” and “Alternate DNS Server ” are both same with

router’s “Preferred DNS Server” and “Alternate DNS Server”.

9. Click “Apply” and “Test” .If “OK” is displayed, the local area network is connected successfully.

NOTE:

If “Unconnected” is displayed, please check internet circuit.

10. Since the local area network connected successfully, back to Main Menu–Information–Network.

11. Check if the “Cloud Server Status” connected right. If “Connected” is displayed, the DVR connected Internet successfully.

Video Loss Troubleshooting for DVRs NVRs

XVR AiD — Mon, 18 Jul 2022 19:50:31 +0000

This guide Video Loss will aim to provide some common troubleshooting actions for when one or more of your cameras connected to a DVR are not showing an image. Some of the troubleshooting steps will seem quite simplistic and may be unnecessary. However, if you skip steps, then you may well miss something simple, yet important.

Please note, this guide does *NOT* pertain to NVRs, which have some more complex rules to follow.

Which video loss is it?

There are 2 types of video loss – cameras and monitor. Monitor video loss is where the DVR is unable to be seen at all on the screen that is attached to the DVR. Camera video loss is where the cameras are unable to be seen on the recorder’s display (and by extension the attached screen). This guide does not address the monitor video loss as the troubleshooting for that issue is generally straightforward and requires only a single change on the recorder. We will only be looking at camera video loss in this guide.

Is it the cameras or the screen?

To determine if the video loss is related to the cameras, the quite simple test is to attempt to bring up the recorder’s menu screen. If you right-click with the mouse, you should see a response on the screen where you see a menu of some type. If you do not see a menu (indeed, if you cannot see any camera divisions at all) then it is an issue with the screen and you will need to check your settings for output on the recorder. If you get a menu, then you can close that and proceed with troubleshooting in this guide.

Check power supply

Obviously, without power, the cameras will fail to operate. Checking our power input should be the first step.

Check camera IRs

To try to determine if the cameras are receiving power, we will look for activation of the nightvision IR LEDs.

Cup your hands around the front of the camera.
Place your eye up to your hands, keeping out as much light as possible.
Look for the slight red glow that indicates the IRs are powering up.

If you do not see a red glow, that indicates the cameras may not be receiving power. That should then be the focus of your initial troubleshooting efforts.

Check power supply in use

It goes without saying that the cameras will not create a usable signal if the power is not connected.

You should check first that your camera power supply (or supplies) are properly connected to a wall socket or power strip. If you do have the power supply connected to a power strip, try a wall socket just in case the power strip is faulty or is a specialised unit that doesn’t have all the sockets active at all times.

Then make sure that your power cable is connected to your power splitters for input into the camera cables.

Check power splitters (if applicable)

Your power splitters go on the end of the power cable of the power supply. These then split the output from the power supply so that multiple cameras can share a single power supply. These then connect into the camera extension cable at the DVR end.

Ensure that you can trace a power line all the way from the power supply, through a splitter and into each of your camera cables.
Ensure that you have only used *ONE* splitter per power supply.

Check physical connections

The cameras must be connected to the signal inputs on the rear of the recorder. If these are not connected, or loose, then you may experience interrupted signal.

Check cables into recorder

Check that each camera cable is connected to a camera channel input.
Be aware that some recorders have similar connectors for ports that are not camera inputs.
Check that the connectors are fully locked, and that the connectors themselves feel tight. There should be very little give when connected correctly and not able to be removed just by pulling.

Check cables into camera

As above, the camera connections should be tight and fully locked, the signal connection will be unable to be removed just by pulling. All DVR cameras have separate power and signal connections and both need to be connected for the camera to operate.

Check signal type

Unfortunately, with the advent of HD over Coax DVR cameras, the days of cameras for DVRs being universally compatible are over. It may be that you have selected the wrong camera for your recorder, or there are additional settings you need to complete before you cameras will operate correctly.

Correct camera for the DVR?

The camera you are using may be using a signal type that the DVR is unable to understand. This can be a bit tricky to determine if you have selected a camera that is incompatible, but you will usually find references in the documentation to analog, TVI & AHD. These are the 3 technologies that Swann uses, and you should cross-check your camera and DVR documentation to see which signal types each component uses. You can also check our Camera Compatibility Chart available on the Swann website.

Cameras that can change signal type

Certain new cameras will have the capability to change the type of signal they output to maintain compatibility with less advanced DVRs. These cameras will usually have a control on their attached cabling (usually a button or stick control) that you can use to adjust the signal output. Check your camera documentation to confirm the control method for signal output, and try all the options available to test if one of the signal types is compatible.

Advanced Troubleshooting

If you have tried all of the above and still are unable to resolve the issue, then it is possible that there is a faulty component that is causing the issue. The next troubleshooting guides are less about correcting the issue than they are identifying potential problem components for repair/replacement.

That’s not to say that you won’t find something that you can resolve yourself of course.

Isolation Test

The first test centres on making sure that there are the minimum required components connected to determine if there is a problem with one particular component. Some malfunctions can affect the other cameras which will result in a larger number of cameras malfunctioning, when only one camera or component is the cause of the malfunction.

Disconnect cameras

You should remove all camera cables from the rear of the recorder. Make sure that the connectors are completely separated and not touching anything metallic (including other cable connectors).

Disconnect power supply

Next, disconnect all the power connections from the camera cables. In particular, disconnect any splitters from the end of the power supply cables. We do this to have the minimum required components online for testing purposes.

Connect one camera only

Next, you will reconnect one (and only one) camera cable to the rear of the recorder. Then, connect one power supply lead to the camera cable. Use the power supply cable and the same camera connection on the rear of the recorder to ensure a clean test.

Interpreting the results

If all the cameras fail to work on the same port, change power supplies and set the power supply that did not work as suspect. If they still fail to work after you have changed through all your power supplies, proceed to Port Test. If you find one or more cameras that do not work when they are connected this way, proceed to Cable Test.

Cable Test

If we have identified one or more cameras that fail on the Isolation test, the next step is to verify that the cable is working. Replacing a camera when the cable is at fault is both costly and time-consuming, when the issue could have been resolved by proper testing.

Setup as Isolation Test

As before, set up your camera according to the Isolation Test. This time we are only checking the cameras that failed the Isolation Test.

Cross check the camera and cable

Next, you should disconnect the camera from this cable. Then, connect one of the cameras that did not fail the Isolation Test. We are testing the cable here so we need to use a camera that has worked before.

Interpreting the Results

If you connect up a different camera and the camera fails to show an image, then the cable is suspect. Mark it and move on.

If the previously working camera still functions when connected to the cable, then the original camera is suspect. Set it aside.

Port Test

Finally, we need to check the ports that the cameras connect to on the rear of the recorder to determine if they are the cause of the fault. Usually, this test returns a negative result, but it is pretty straightforward to do and occasionally you will find a problem with one or more ports.

Setup as Isolation Test

Again, we set up as the Isolation Test. Here, try to use a camera that passed the Isolation Test as this will make the testing go much faster. If you were unable to pass a camera at the Isolation Test, then you may need to try more than one camera/cable set.

Connect one known working camera to ports where cameras were not working

Take you camera cable and connect the cable to each of the ports on the back of the DVR in turn. Note any instances where you failed to get a camera image on the screen. Make sure that you have selected the All Screens view so that you do not miss any of the camera ports. For completeness, any ports that fail to display a camera image should be tested through again with one more camera/cable set to confirm.

Interpreting the Results

The results from this test are fairly straightforward. If there are any ports on the recorder that always fail to produce a camera image, then that port has likely failed and the DVR is suspect. This will normally require a replacement to be resolved.

Conclusion

This ends the Video Troubleshooting Guide. Hopefully, you have been able to locate the suspect components and replaced or scheduled for repair/replacement the parts that are not operating correctly. Don’t worry if you were unable to achieve a result. Your next step is to contact one of our Support Agents on the phone so that we can provide some live assistance. Similarly, if you get a confusing result, please call us so that we can provide some insight as to what might be occurring.

Video Loss Troubleshooting for NVRs (basic connections)

This is a basic setup guide that you need to double check if in case your cameras are not showing any images. On this guide, it will show you a bit more detailed version of your Hardware QSG that came with your unit. You might see Video Loss, No Link, or No Video on your screen and if that is the case, then we need to check their connections first.

What error message do you see on the screen?

We need to identify first the error message that your screen shows.

If you see No Signal, Video Mode Not Supported, or Signal Out of Range, check this article to help you out: Video Mode Not Supported or Signal Out of Range or No Signal
If you can access the Menu interface of your recorder but you see Video Loss or No Link, it is just your cameras that are not showing images. Read the rest of the article to learn how to fix it.
Here are some error message because of cameras not displaying any image:

(from NVR-8000)

(from NVR-8580 and NVR-7400)

Here is an overview of the things we need to check:

Connect the cables

Camera to Ethernet cable

Grab the cable of the camera and look for the port as shown at the left side of this clip. Then grab the extension cable (Ethernet cable) that came with the kit shown at the right. Connect these two together.

Here is what it should look like after the connection.

Ethernet cable to the PoE ports

Grab the other end of the Ethernet cable and connect it at the back of your NVR system. Only connect this cable to the Ethernet port that has a number and in a group with other Ethernet ports. An isolated Ethernet port is used for network connection; not cameras. See the sample clip below.

If your PoE port has LEDs, they should light up once a connection has made.

If it didn’t, try the following:

Plug the cable to another port.
Use a different Ethernet cable.
Use another camera.

This will help in identifying which one is causing the problem. NVR cameras can take up to 30 secs to boot up and display on the screen, you may need a little patience.

You are all set! Images captured by your cameras should now display on your screen. If in case it didn’t you might want to reboot your NVR and give it a minute or two until the image shows up. An in-depth troubleshooting article will be posted soon for specific models in case it doesn’t work for the first time

Video Loss Troubleshooting for DVRs (basic connections)

What error message do you see on the screen?

We need to identify first the error message that your screen shows.

If you see No Signal, Video Mode Not Supported, or Signal Out of Range, check this article to help you out: Video Mode Not Supported or Signal Out of Range or No Signal
If you can access the Menu interface of your recorder but you see Video Loss or No Video, it is just your cameras that are not showing images. Read the rest of the article to learn how to fix it.
Here are some error message because of cameras not displaying any image:

(from a DVR-4900)
(from a DVR-5580)

Here is an overview of the things we need to check:

1. Camera to extension cable connection

For some you who installed the cameras already and forgot to test the cameras first, that’s alright. You can skip this step for now. You just need to make sure that the 2 connectors of your camera are both connected firmly to the extension lead; otherwise, you might end up with a powered camera but no video connection or a powerless camera with video connection. Check the image below, that’s how your camera needs to be connected to the extension cable.

Connect the power lead first.
Connect the video cable next.
1. Align
2. Push
3. Twist

Here is what it should look like after the connection.

2. Extension cable to power splitter

Single camera connection – this is a connection from the extension cable to the power adapter.
Multiple camera connection

3. Power splitter to power adapter

Grab the single lead from the splitter and connect it to the power adapter. Use the provided power adapter from the kit. There is a red tag or sticker and has a label if the adapter is for cameras or DVR. Once done, plug the adapter to your power socket. Check the image below.

4. Extension cable to the DVR

Going back to the extension cable, we are left with one connector. That connector will be connected to the ports at the back of the DVR. These ports are normally labeled as Video In or Video Input. You need to push the connectors and twist it to lock it firmly to the DVR. Check the image below for a step-by-step procedure on how to connect the cable.

Align
Push
Twist

Swann device Password Reset for all model

XVR AiD — Mon, 18 Jul 2022 19:40:15 +0000

Swann Security devices

This section will show articles about resetting the password reset of your Swann Security account and resetting the password of your Swann Security OS 5 recorders, such as our DVR 5680s/5580s, 4680s/4580s, 4480s/4485s, our NVR 8580/8780 series, and the NVW-800 system.

Swann Security Password Reset

NOTE: This guide is for the following recorders : DVR-4480G, 4480RN, 4480V, 4580G, 4580RN, 4580V, 4680, 4680RN, 4680A, 4685, 4685RN, 4780V, 4980, 5580, 5580A, 5580G, 5580G2, 5580RN, 5580RU, 5680, 5680A, 5680RN, NVR-8580, 8580RN, 8780, 8780RN, NVW-800

NOTE2: If you are trying to reset the password for your Swann Security account, please proceed to this article instead: Password Reset for Swann Security Account

This guide is intended for customers to reset their Swann recorder when they have forgotten their password.

Acquiring the password

If your recorder hasn’t been paired yet, proceed HERE.

When you pair your OS 5 recorder to your account via Swann Security app, you can get its password under recorder’s settings.

Simply go to Device Settings > choose your recorder. From here, you will then see the User name and Password. Tap the password to unhide it.

iOS	Android

Acquiring the reset code

The reset code on new recorders is acquired primarily by using the relevant client software on a computer. Other methods exist, but they usually require a level of networking knowledge over what we expect customers need to operate their system.

The reset code itself is a unique 12 character string that is generated by the unique hardware identifier of the network interface of the device, known as the MAC address.

Excerpt from the Hardware Quick Set Up Guide

To find your recorder’s reset code, connect the recorder to your router (if you have not yet done so) and install and run the software on your computer connected to the same router.

Installing the software

Download the software

Download Swann Security software on your Windows computer and install it.

If this prompt appears, click More Info then Run Anyway then continue with the installation.

Once installed, open the Swann Security program and follow the steps below:

Set a password – to protect you from anyone who wants to view your unit on your computer.
Set a security question – will be used when you forgot the password your set.
Login – just type in the password you’ve set earlier. Username is admin.
Search for device
1. Click the Home icon (top-left) then choose Device Management
2. Click the Auto Search (top) to get the MAC address of your recorder. Copy down any MAC address starting with the characters ’00-23-63′ or ‘BC-51-FE’ first, then any others. Replace the dashes (-) with colons (:).

Entering the reset code

You now use what you wrote down in the previous step to initiate a password reset on the recorder. On the Login interface, click Forgot Password.

On the recorder:

The reset code needs to be entered after clicking Forgot Password. Enter it in the Recovery field. Letters are in UPPERCASE with the colons (e.g BC:51:FE:11:22:33).

Click Unlock once done. A message will appear on-screen stating that your password has been reset. Click OK to continue.

Once this window appears, enter your preferred password (minimum of 6 characters).

You must enter an email address below so the next time you need to reset your password, the MAC address will be sent to your email; otherwise, you can write down your MAC address somewhere safe.

Click FINISH once done.

Notes

You will need to re-enter a new password every time you reset the password. The reset code CANNOT be used to login to the recorder nor can it be used for remote access.

Swann Security VMX Password Reset (Windows)

NOTE: This guide is for the following recorders : DVRx-4680X, 4680XN, 5680X, 5680XN

NOTE: If you are trying to reset the password for your Swann Security account, please proceed to this article instead: Password Reset for Swann Security Account

This guide is intended for customers to reset their Swann recorder when they have forgotten their password.

Acquiring the password

If your recorder hasn’t been paired yet, proceed HERE.

When you pair your OS 5X recorder to your account via Swann Security app, you can get its password under recorder’s settings.

Simply go to Device Settings > choose your recorder. From here, you will then see the User name and Password. Tap the password to unhide it.

iOS	Android

Acquiring the reset code

The reset code itself is a unique 12 character string that is generated by the unique hardware identifier of the network interface of the device, known as the MAC address.

The simplest way is to scan the QR code on top and get the MAC address starting with BC51FE. Some phones have a built-in QR code scanner in their camera app but if none, you may need to download a 3rd party app like Google Lens in this example.

Once you have it, you can skip the rest of the step below and proceed HERE; otherwise, continue below.

Excerpt from the Hardware Quick Set Up Guide

To find your recorder’s reset code, connect the recorder to your router (if you have not yet done so) and install and run the software on your computer connected to the same router.

Installing the software

Download the software

Download Swann Security VMX software on your Windows computer and install it.

Once installed, open the Swann Security VMX program and follow the steps below:

Login – default username and password is admin & admin then click Sign in
Add device – choose Add devices manually then click OK
Search device – click IPV4 Search and copy the MAC address that will show above

Entering the reset code

You now use what you wrote down in the previous step to initiate a password reset on the recorder. On the Login interface, click Forgot Password.

On the recorder:

The reset code needs to be entered after clicking Forgot Password. Enter it in the Recovery field. Letters are in UPPERCASE with the colons (e.g BC:51:FE:11:22:33).

Click Unlock once done. A message will appear on-screen stating that your password has been reset. Click OK to continue.

Once this window appears, enter your preferred password (minimum of 6 characters).

You must enter an email address below so the next time you need to reset your password, the MAC address will be sent to your email; otherwise, you can write down your MAC address somewhere safe.

Click FINISH once done.

Notes

You will need to re-enter a new password every time you reset the password. The reset code CANNOT be used to login to the recorder nor can it be used for remote access.

Password Reset for Swann Security Account

This article will guide you on how can you reset the password of your Swann Security account.

	Open Swann Security then tap Forgot Password? below the Sign In button.
	Enter your registered email address and tap Reset Password.
	Now check your email (even your Spam or Junk folder) and click the link provided.
	It will open this webpage and you must then enter your new password then select Submit.

HomeSafe View recorders

HomeSafe View Password Reset

This guide is intended for customers to reset their Swann recorder when they have forgotten their password.

Acquiring the reset code

The reset code on new recorders is acquired primarily by using the relevant client software on a Windows PC or Mac computers. Other methods exist, but they usually require a level of networking knowledge over what we expect customers need to operate their system.

The reset code itself is a unique 12 character string that is generated by the unique hardware identifier of the network interface of the device, known as the MAC address.

Excerpt from the Hardware Quick Set Up Guide

To find your recorder’s reset code, connect the recorder to your router (if you have not yet done so) and install and run the software on your computer.

Installing the software

Download the software

If you are using a Windows computer and haven’t installed HomeSafe View yet, follow this article instead:
Swann Security Password Reset (Windows)

Otherwise, if you are using a Mac computer, install the software linked below:

HomeSafe View for Mac

Once you have HomeSafe View software open, proceed below

Using the software

The first time you run HomeSafe View, you will see this screen.

Click on Next. A new window will show up. Click on Add online device located at the upper left.

Once your DVR shows on the list, click it once to see the MAC Address at the right side.

Copy down any MAC address starting with the characters ’00-23-63′ or ‘BC-51-FE’ first, then any others. Replace the dashes (-) with colons (:).

Entering the reset code

You now use what you wrote down in the previous step to initiate a password reset on the recorder. On the Login interface, click Forgot Password.

On the recorder:

The reset code needs to be entered after clicking Forgot Password. Enter it in the Super Password field. Letters are in UPPERCASE with the colons (e.g BC:51:FE:11:22:33).

If the window you see looks similar to the image below, you are in the wizard. The reset code CANNOT be entered in this area. Make sure to setup your new password and click NEXT. You can cancel the rest of the Setup Wizard if you want.

Cancel the wizard then open the right-click menu and select Main Menu (home button) to access the login window.

Once you enter in the “admin” username and reset code, the recorder will reboot. That indicates that the reset is successful and you will be presented with the window to enter a starting password after the recorder has finished rebooting.

HomeSafe Config Tool Password Reset (Windows)

For Recorder Models: DVRx-1590, 1600, 4480, 4480G, 4480V, 4575, 4580G, 4580V, 4680, 4680A, 4685, 4780, 4780V, 4980, 4980V, 5580, 5580G, 5680, 5680RN or NVR-7450, 8580, 8780

Before you start, please ensure that the following criteria are met:

Your recorder is connected to the modem/router.
A monitor and mouse must be connected to the recorder.
A Windows computer/laptop connected to the same network as the recorder.

Once you have everything in place, please follow the instructions below.

Getting the reset code

Download and install HomeSafe Config Tool
Open the software and you should see your device on the list. If not, click on Search.
Take note of the MAC address. If you can’t see it, scroll to the right.

Resetting the password

Get to the login screen on the recorder.
Click on Forgot Password.
Enter the MAC address that you took and replace ” – ” with ” : “. It should look like this – BC:51:FE:11:22:33
Click on OK once done.
You then need to set your new password. Please follow your Wizard Quick Start Guide.

SwannView Plus recorders

This section will show articles about resetting the password of your Swann recorders that uses the Swannview Plus app, such as our DVR 1500s, 1525s, 1550s, 1575s, 4350s, 4500s, 4900s, 8050s, 8075s, and the NVR 7090s, 7095s, 4K 8000s.

SwannView Plus Password Reset

Connect the DVR/NVR to a router or modem

Grab the Ethernet cable that came with the unit and connect one end to your DVR/NVR.
Then connect the other end of the cable to your router or modem.

Installing SwannView Plus or iVMS to your computer

Grab your computer (Windows or Mac) and install SwannView Plus. Click the link below for the download the latest version.
1. SwannView Plus for Windows
2. iVMS-4200 (v2.5.1.7) for Mac
Also, make sure your computer is connected to the same router or modem where the DVR is.
Once everything is done, open the SwannView Plus or iVMS.

Getting the MAC Address

Go to Device Management.
1. If you cannot see this page, click on Tool > Device Management at the top instead.
Click Show Online Devices.
Select your DVR/NVR by clicking at it once.
Check the software version of the DVR. If the unit has a firmware:
1. Build 160801 or later: Take note of the MAC address and follow the next step.
2. Build 160101 to above: MAC address first then follow the next step, if it fails please call our Technical Support line.
3. Build before 160101: Please call our Technical Support line.

Resetting the password

Go back to your DVR/NVR and pull up the login page again by accessing the MENU.
Type the MAC address you got from the software using lowercase, no dash, and no colons.
e.g. bc51fe810d61
Click on OK once you’re done.
The DVR will then reboot and display the Activation page.
You are then required to enter a new password that you prefer. Please take note of the MAC address you got in case you need to reset the password again; and of course your new password too. Click on OK once you’re done.

SADP Tool Password Reset (Windows)

This guide is intended for customers to reset their Swann recorder when they have forgotten their password. This guide is for the model series 7090, 7095, 7250 & 8000 which is up to date. If your recorder is not up to date, this method may not work and you will need to call Swann Tech Support and request assistance from an agent.

Acquiring the reset code

The reset code on new recorders is acquired primarily by using the relevant client software on a Windows PC. Other methods exist, but they usually require a level of networking knowledge over what we expect customers need to operate their system.

The reset code itself is a unique 12 character string that is generated by the unique hardware identifier of the network interface of the device, known as the MAC address.

Excerpt from the Hardware Quick Set Up Guide

To find your recorder’s reset code, connect the recorder to your router (if you have not yet done so) and install and run the software on your computer.

Installing the software

Download the software

The first step is to download the necessary software to your PC. A link to the software is below.

SADP Tool

Installation procedure

After you have acquired the software, proceed to install it. The software has a generic installation procedure that most computer users should be familiar with.

Immediately upon running the software, you may receive this prompt. This is a Windows security prompt, to make sure that malicious software cannot be installed without your knowledge. Click Yes to continue.

The installer opens to this window. Click Next.

Choose language and hit Next.

The default location is displayed here. You may choose a custom location if you wish.

Click Next.

Click Install to commence the installation. A progress bar will appear.

Once the installation is successful, you will be asked to create a Desktop Shortcut. Click Next.

Leave the checkbox ticked to immediately run the software after installation. Click Finish.

Using the software

The first time you run SADP, you may receive this prompt. As the SADP software requires network access, Windows Firewall will detect that activity and request your permission for the software to access the network. Do not adjust the check boxes. Click Allow Access to continue.

The software opens to the main page with various information displayed. You should see at least one entry here if your recorder is correctly connected to the network.

Scroll right using the scroll bar and you will get to MAC address. Copy down any MAC address starting with the characters ‘bc51fe’ first, then any others. Ignore the dashes as they are not necessary.

Entering the reset code

You now use what you wrote down in the previous step to initiate a password reset on the recorder.

On the recorder:

The reset code needs to be entered into the login window of the recorder. Enter it in the password field. Letters are in lower case just as they were in the SwannView Plus software.

If the window you see looks similar to this, you are in the wizard. The reset code CANNOT be entered in this area. Cancel the wizard then open the right-click menu and select Main Menu to access the login window.

SwannView Link and AlwaysSafe recorders

This section will show articles about resetting the password of your Swann recorders that uses the Swannview Link and AlwaysSafe apps, such as our DVR 1580s, 3250s, 3425s, 4100s, 4400s, 4550s, 4750s, 4600s, 5000s, and the NVR 7085s, 7285s, 7300s, 7400s.

SwannView Link Password Reset

NOTE: This guide is for the following recorders : DVR-1000 (16ch), 1250, 1260, 1425, 1450, 1580, 2555, 2900, 3000, 3200, 3250, 3260, 3425, 3450, 4000, 4100, 4150, 4200, 4400, 4550, 4600, 4750, 5000, HDR6-8000, HDR6-8100, HDR4-8200, NVR-7072, 7082, 7085, 7285, 7300, 7400

This guide is intended for customers to reset their Swann recorder when they have forgotten their password. This guide is for the model series 1580 rev.1*, 4550 rev.1*, 4750, 7300 & 7400 which is up to date. If your recorder is not up to date, this method may not work and you will need to call Swann Tech Support and request assistance from an agent.

Acquiring the reset code

The reset code itself is a unique 12 character string that is generated by the unique hardware identifier of the network interface of the device, known as the MAC address.

Excerpt from the Hardware Quick Set Up Guide

To find your recorder’s reset code, connect the recorder to your router (if you have not yet done so) and install and run the software on your computer.

Installing the software

Download the software

The first step is to download the necessary software to your PC. A link to the software is below.

SwannView Link for Windows
SwannView Link for Mac
(NOTE: If you are using Mac OS Catalina, go to this article instead: How to get the MAC address of a recorder using a Mac computer?)

Using the software

The first time you run SwannView Link, you will see this screen.

The software opens to the main page with various information displayed. Click on Add Device. You should see this below:

For Windows

For Mac

Copy down any MAC address starting with the characters ‘EC71DB’ first, then any others. Ignore the colons as they are not necessary.

Entering the reset code

You now use what you wrote down in the previous step to initiate a password reset on the recorder. On the System Login, click Forgot Password.

On the recorder:

The reset code needs to be entered after clicking Forgot Password. Enter it in the Super Password field. Letters are in UPPERCASE without the colons (e.g EC71DB5C4AF5).

If the window you see looks similar to the image below, you are in the wizard. The reset code CANNOT be entered in this area. Make sure to setup your new password and click NEXT. You can cancel the rest of the Setup Wizard if you want.

Cancel the wizard then open the right-click menu and select Main Menu (home button) to access the login window.

Notes

You will need to re-enter a new password every time you reset the password. The reset code CANNOT be used to login to the recorder nor can it be used for remote access.

How to password reset H.264 Network XVR

XVR AiD — Mon, 18 Apr 2022 18:35:48 +0000

Have you lost the H.264 DVR’s password reset and don’t know how to recover it?

Some generic DVRs usually don’t even come with instructions on how to reset their passwords, but don’t worry, in this article you will learn how to reset H.264 network DVRs. So, keep reading..

I will talk about some methods for h.264 network reset that are used with most H.264 DVRs, however there are thousands of DVRs brands on the market and the way to reset the password can vary from one model to another.

My first recommendation

The first recommendation for a h.264 network reset is to read the equipment’s manual or to contact the DVR’s dealer, especially if you have a well-known brand DVR such as Samsung, Bosch, Panasonic, etc.

However sometimes you have a DVR with an unknown brand and there’s no manual available and no technical support number available.

Well-known brand such as Samsung, Bosch and Pelco have technical support team

If you are unlucky and lost the password for a generic H 264 DVR, I will list some ways to get around the problem, check which one may work for you.

Load More : How to Reset Password by Serial Number on the Monitor?

Here are the ways you can recover from a lost password.

1. Use the DVR factory default password
2. Use a DVR password generator
3. Update the firmware and reset the DVR
4. Reset the DVR by removing the battery
5. DVR physical reset with jumpers
6. Delete the password file by using telnet

1. Use the DVR factory default password

It seems obvious, but trying to use the DVR default password must be the first thing for a h.264 network reset password recovery attempt, since in many cases the original DVR’s password has never been changed.

Check the DVR manufacturer’s manual or a password list for specific DVR models, the most common brands are Swann, Voyager and Dahua.

See the table below with the DVR default password for different manufacturers. Perhaps your DVR is here…

DVR	User	Password
Alphadigi	admin	0
AVTECH	admin	admin
BSC	admin	666666
COP	admin
Citrox	admin
Dahua	admin	admin
DK Seg	admin
Citrox	admin
DSS	admin	888888
Everfocus	admin	11111111
Foscam	admin
FVN	admin	123456
HDL	admin	12345
Hikvision	admin	12345
Ivio	admin
Multitoc	admin	88888888
Multiview	admin
Pelco	admin	0
Pentaxxy	admin	86244455
Posonic	admin
Posonic	admin	888888
Posonic	admin	111111
Posonic	admin	666666
Posonic	aa	11
Posonic	guest
Posonic	guest	888888
Posonic	user	666666
RG	admin
Sagemcom	admin	admin
Showcam	admin	0
Stillus	admin	666666
Venetian	admin	123456
Ventura	admin	666666
VioStor	admin	admin
Voyager	admin	519070
Yoko	admin	11111111

2. DVR password generator

There are software that can generate password for some DVRs to allow administrator access, you just need to enter the current date that appears on your DVR and click OK to get the new password.

Several companies buy unbranded Chinese DVRs and put their own brand, so when you turn the equipment on you can see that the DVR’s menu is similar to the ones used by generic DVRs because they use the same chip.

DVRs that are known to accept this type of reset are Luxvision 5716, 6008T-EL, HA-1648, CP-Plus, Citrox, BB-4CH, Sansco, Kare and other generic brands such as “H.264 network, H.264 DVR” , etc.

If your DVR has a login screen like the one in the picture, it probably uses the chip that works with the DVR password generator.

There is no need to connect the DVR to the computer, just run the software on your computer, look at the DVR screen to see the date and time and use it in the password generator software.

Keep in mind that DVR password generators will work only with specific chip models, obviously not suitable for all models in the market.

HiSilicon DVR password generator

If your DVR has the internal chip manufactured by Hisilicon, there is a great chance that the DVR password generator will work, depending on the model and year it was manufactured. See the chart below:

Inside your DVR there are chips responsible for certain functions. See below a table that shows some DVR models that use those chips.

There are 3 versions of the DVR password generator that work with this chip, you can try each of them to reset your DVR.

If your DVR has one of these chips, your problem is solved. Just click the links below to download the DVR password generators.

How to use the HiSilicon DVR password generator

The image below shows an example of how to use this software, type the year month and day (YYYYMMDD) that you see on your DVR.

Example. For 07/26/2017 Type: 20170726

Below is an example of the password generated by the software that should be typed into the DVR, it is unique and valid only for that day.

IMPORTANT: This type of password generator software works with DVR models that use an internal chip manufactured by Hisilicon

Dahua DVR password generator

If your DVR is Dahua or model based on that manufacturer, the Dahua password generator may work for you. Just download and test it.

How to use the Dahua DVR password generator

The images below show an example of using the Dahua password generator, type the year month and day (YYYYMMDD) you see on the DVR.

After entering the DVR date, click on “Create PW” and you will see the password created in the “PASSWORD” window. Test this it on your device.

Remember that over the years the chips that are used by DVRs can change and there is no guarantee that it works for all cases.

If you tried this method but it didn’t work, You can find extra information in the article: How to reset Dahua DVR admin password.

H.264 DVR password generator

There are cases where the DVR has an unknown brand, this happens a lot with Chinese models that are manufactured without a brand and sold to third parties that use a name like H.264 DVR for example.

Keep in mind that H.264 is not really a brand but just the name of the a compression algorithm. Read more on the article: How CCTV codec work.

How to use the H.264 DVR password generator

The images below show an example of using the H.264 password generator, choose the date that you see on your DVR.

Important: The fact that your DVR is named as H.264 DVR or something similar does not guarantee that the software will work, as explained above, this is a generic name given by the distributor who purchased an unbranded Chinese DVR to resell to the customers.

Either way, you can try to use the H 264 password generator and see if it works for the DVR model you own.

Excel DVR password generator

There is also an Excel spreadsheet that can generate passwords for DVRs, it works the same way, just put the current date and look at the result in the yellow cell, it works only for dates after the year 2000.

Click the image to enlarge

Fill in the date in the green cells and hit enter to obtain the password

3. DVR reset by firmware upgrade

DVRs are equipment that have an internal operating system and that can be protected by password, This operating system is called Linux.

The manufacturer provides firmware so that customers can update the equipment for better security and new features, in most cases these updates do not delete the existing password nor reset the DVR, however in specific rare cases the firmware update can reset to the factory default.

If the manufacturer has this option available, you can download a file from a website and put it on a pen drive that should be connected to the DVR, after restart the equipment it will read the contents of the pen drive, update the firmware and reset the password to factory default.

I’m describing this alternative here because it does exist, but I have to say that it’s really rare to find a DVR that works that way. You also need to ask the manufacturer for the special firmware or contact technical support.

4. DVR reset by removing the battery

Some DVR models allow you to reset the clock to factory default by removing the battery for a few minutes. This procedure works for some old Dahua DVR models and Z-mode DVR.

Battery removal time may vary, some technicians report that it is sometimes necessary to wait up to 6 minutes for the card to fully discharge and reset the DVR’s clock.

Remove the battery from the DVR shown in the image below:

What happens is that the DVR runs out of battery for a while and goes back to the factory default date, such as 1/1/2000 for example, so you can use the DVR password generator to create a new passwords based on this date.

Make sure the clock has returned to the old date before attempting to use the password.

After resetting the DVR just enter the original password that also varies for each model, for old Dahua DVRs the password can be “000000“

5. DVR reset using a jumper

For this type of reset it is necessary to open the equipment and physically close the contacts of two specific pins. That work for some Swann DVR models that have some jumpers for DVR reset.

In other cases such as on AVTech DVRs, it’s possible to reset the DVR to factory default by closing the contact of the battery.

See below an example of DVR reset by using jumpers

DVRs with removable battery

Some models allow this reset by removing the battery and closing the contacts for about 2 minutes. See the picture below:

This method works with some old Swann DVR models, and the factory default password after the reset is 123456.

DVRs with fixed battery

This procedure works on some DVRs with fixed yellow battery and the factory default password may vary between models. (see previous table)

This type of battery is fixed to the board. Use tweezers with the tip on the top of the battery holder and the other end on the bottom, close the contact for about 1 to 2 minutes to reset the DVR.

The idea is to execute the procedure so the date goes back to 01/01/2000 so you try to enter the passwords according to the table you saw before

IMPORTANT: I am not responsible for damages that may occur during the DVR reset process, this procedure is at your own risk.

AVTECH DVRs reset

Old models of AVTECH DVRs can be reseted by closing specific pins of the equipment board.

When the DVR Off, follow these steps:

1. With a tweezers close the contact between the pins
2. Turn on the DVR and wait until you hear a beep.
3. Remove the tweezers while the DVR is still on
4. Wait until the DVR restarts
5. Use the admin/username and password to login

The pins that are to be closed vary from one model to another, but usually have the TP nomenclature followed by a number, for example TP2-TP3 or TP4-TP5 as shown in the images below:

DVR AVTECH AV792D-D

AVTECH AVC-704H Jumper

AVTECH AVC-706H Jumper

After the reset use the factory default user and password: admin/admin

If you have another model from AVTECH, look for these pins that in most cases are TP2 – TP3 or TP4 – T5, the reset procedure is simple and fast, just follow the steps that have been described.

Swann DVRs reset

Some Swann DVRs models have a physical jumper to reset the password, it is clearly marked on the board (PASS-CLR)

Follow the steps below to reset the DVR

1. Close the jumpers with tweezers
2. Turn on the power and wait for the DVR initialization
3. The DVR starts and shows a login screen
4. Use the admin/admin username and password to login

If you are looking for information on how to factory reset Swann DVR 4500 and similar models such as the 4500,4900,805o and 8075 read the article: Swann DVR password reset

6. DVR reset using telnet

As I mentioned before, a DVR has a Linux operating system, and on some models there is a way to access this system and delete the file that represents the account and contains the access password.

This process works with DVRs that have a chip manufactured by a Chinese company that accepts a Telnet connection with a standard XC3511 password. Some models known to have this chip are the H264 DVRs:

If your DVR has the login screen like this below, it indicates that it uses this type of chip that accepts the connection via telnet, no matter if the brand is, the internal chip is from the same manufacturer.

Below is another example of a login screen of a DVR that has this type of chip. You can see the word “NetSurveillance” on the left side of the menu.

To reset the password, you must connect your computer to the same network as the DVR and start the procedure. You can connect directly from the DVR to your computer or use a router.

Option 1: Direct from DVR to computer with network cable (UTP)

Option 2: Connecting the DVR to the computer through the router

Make sure the physical connection is OK and devices are using IPs of the same network, as in this example where their IP are 192.168.1.1 and 192.168.1.2, it is now necessary to use a telnet software to send commands from the computer to the DVR.

On Windows just press the Windows key + R on the keyboard to initiate the run windows and type: “CMD”. See the picture below for details:

Since this command window will be able to communicate with the DVR, it will respond by asking for username and password and then after entering this information, you will have access to the operating system and will be able to view the files in the directories and folders and also remove them.

To start the process type “telnet ” as shown in the image example below:

After the connection, a user and password is requested, the screen shown below will appear with the information of LocalHost login: and Password

For localHost login type: root

For Password type: xc3511

You should see a screen as shown in the image below, which shows the version of the operating system (BusyBox V1.1.2) and a welcome message (Welcome to Tech Monitor)

At that point you already have access to the Linux operating system, and you can enter commands to read directories (folders), enter those directories, and delete files.

The commands are:

ls: List the directory

cd: Get into the directory

rm: Remove file

Follow the sequence of commands below (without the quotation marks)
Enter the “ls” command to read the contents of the directory (folder)

Note that there are several directories (folders) in blue
In the next step we will enter the mnt directory

Type “cd mnt” to get into the mnt directory

Type “ls” to read the content of the directory

Note that there are a lot of directories including the mnt

Type “cd mtd” to enter the directory mtd

Type “ls” to get into the directory

Note that there are a lot of directories including the mtd

You are going to remove the Account file

Type “rm Account1” to remove the file

The system will remove the file without asking for confirmation

Final consideration

Here are some ways to try to solve the lost password problem, if any of the methods worked for you please leave your comment below to help others.

If you have another experience that solved the problem, also leave your comment to share the knowledge with others,

If you still have problems and can not reset the password of your DVR try contacting who sold the equipment or leave your comments here, sometimes someone has already experienced the same problem and can help solve.

It is easier to help if you provide more accurate DVR information.

Saying things like “I lost the password of my H.264 DVR” is not useful since H.264 is actually the name of a video algorithm (CODEC) created years ago

“H.264 DVR” may be the name of thousands of DVRs that exist in the low-cost market and they may be using totally different internal chips, and therefore have different procedures for resetting the password.

Look for tags in the DVR that say something else about the model, or check to see if there is any information on the screen when it starts.

Open the DVR, you may also find something that is relevant information, or perhaps you can see that the login screen is the same one that is used by another brand, this may indicate that they have an internal chip from the same manufacturer. The more information, the better.

HomeSafe View Password Reset How To Guide

XVR AiD — Fri, 11 Mar 2022 19:24:04 +0000

HomeSafe View Password Reset How To Guide

This guide is intended for customers to reset their Swann recorder when they have forgotten their password.

Acquiring the reset code

The reset code itself is a unique 12 character string that is generated by the unique hardware identifier of the network interface of the device, known as the MAC address.

Excerpt from the Hardware Quick Set Up Guide

To find your recorder’s reset code, connect the recorder to your router (if you have not yet done so) and install and run the software on your computer.

Installing the software

Download the software

If you are using a Windows computer and haven’t installed HomeSafe View yet, follow this article instead:
Swann Security Password Reset (Windows)

Otherwise, if you are using a Mac computer, install the software linked below:

HomeSafe View for Mac

Once you have HomeSafe View software open, proceed below

Using the software

The first time you run HomeSafe View, you will see this screen.

Click on Next. A new window will show up. Click on Add online device located at the upper left.

Once your DVR shows on the list, click it once to see the MAC Address at the right side.

Copy down any MAC address starting with the characters ’00-23-63′ or ‘BC-51-FE’ first, then any others. Replace the dashes (-) with colons (:).

Entering the reset code

You now use what you wrote down in the previous step to initiate a password reset on the recorder. On the Login interface, click Forgot Password.

On the recorder:

The reset code needs to be entered after clicking Forgot Password. Enter it in the Super Password field. Letters are in UPPERCASE with the colons (e.g BC:51:FE:11:22:33).

Cancel the wizard then open the right-click menu and select Main Menu (home button) to access the login window.

Notes

You will need to re-enter a new password every time you reset the password. The reset code CANNOT be used to login to the recorder nor can it be used for remote access.

How to Install SwannView Link

XVR AiD — Fri, 11 Mar 2022 19:14:14 +0000

Installing SwannView Link

Download the latest version available.
1. If you have a Windows computer, click this link: SwannView Link for Windows
2. If you have a Mac computer, click this link: SwannView Link for Mac
After doing so, install it then open it.
Once SwannView Link is open and it already shows a device at the right, this means it already detects your DVR or NVR.
If so, click here and proceed to Modifying existing device.
If not, continue to Adding the device on the list.

Adding the device on the list

Click on Add Device located to the right.

A window will show up, all you need to do is to type all necessary information:
1. Device Name: < any name >
2. Register Mode: UID
3. UID: < UID code > NOTE: you can find this at the top of your DVR or NVR
4. User Name: < DVR’s username >
5. Password: < DVR’s password >

Click OK to save the settings then proceed to changing stream settings.

Load More : SWANN LATEST FIRMWARE UPDATES

Modifying existing device

On your device at the right, click the edit icon.

It will open a window that can let you edit the settings.
Change the Register Mode to UID.
Type the UID code of your DVR or NVR to the right.
Change the password with the password you set on your DVR or NVR.
Click OK to save the settings then proceed to changing stream settings.

Changing stream settings

For smooth live streaming, it is highly suggested to use Substream when playing the videos. We will also need to set the substream’s bitrate to its lowest for the unit not to consume too much bandwidth.

Click the settingsicon.

Select Encode.

Change the Stream Type to Fluent and set the Maximum Bitrate (kbps) to its lowest.

Click on OK to save the settings. You don’t need to worry because when you export recordings, they will still be clear because those use Clear settings.

Viewing the cameras

To view the cameras, all we need to do is to click the Play button and select All channels fluent to load all cameras in substream.