How to Access Device from Web

This guide is valid for models 2MT-4004, 2MT-4008, 2MT-4088, 2MT-4016, 2MN-8004-P4, 2MN-8008-P8, 2MN-8116-P16, 2MN-8232-P16.

When devices are connected to the network, they can also be accessible from a computer. The first thing you need to make sure of is that the computer you are using and the DVR/NVR are connected to the same network (network is coming from the same router for both devices). You will first need to obtain the IP address of the DVR/NVR from Menu → System → Network → IPv4 address.

After noting the IP address of your device, open Internet Explorer and in the address search bar type in the DVR/NVR IP address. If the NVR and the computer are on the same network then it will pull up the login page of the DVR/NVR. The credentials will be the same as when you log into the local interface of your device.

2M DVR XVR Setup and User Guide

Read Also : Easily Connect IP Cameras Over Existing Coaxial Cabling

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How to Find the Serial Number Using 2M Tool

Click here to download 2M Tool

2M Tool is used to find the IP address of your 2M NVR, DVR, or IP camera, as well as limited management of its settings. You only need to make sure that the computer you are using 2M Tool on is connected to the same network as the device that you are trying to search for.

Why do we need the serial number? The serial number is mainly used in case of a customer needing a password reset on their device.

How do we find the serial number? There are a few ways to find the number:

In the case that you forget the password for you device in which you will not be able to access the web page, and the camera is too high up to reach to find the sticker, you can use 2M Tool to find the serial number. 2M Tool does not automatically show the number; you must force it to show. First, you will need to click on the Settings icon to show the options:

Then another window will open where you can select Serial Number to show.

Once you hit OK, the serial number will then appear.

How to Install Plugin for Internet Explorer

This article features screenshots from our 2MN-8XXX series NVR and our 2MT-4XXX series DVR, but the same principle will apply to any other recorder. This is because each recorder requires a plugin in order to view the cameras on the web page. You will have to manually install the plugin, but it is usually always provided as a link for easy access.

First, you must make sure that you are using Internet Explorer. Internet Explorer is the only browser that can support these plugins. It is possible for some devices to be viewed on Google Chrome or even Firefox, but then other functions are very limited so it is highly not recommended to use those browsers. Once Internet Explorer is open, and you navigate to the device’s web page by entering the IP address, there should be a link shown on the page. You can see on the picture below that the link is located on the top of the page.

When you click on the link, a pop-up will appear on the bottom of the page that will let you choose whether to Run the program or Save the program onto your computer. Note: Running the program will not save it. If you wish to save the program, please select Save. Once it has finished downloading, then you can run the program from the file location.

If you choose to Run the program, an error message will appear noting that the publisher couldn’t be verified. This is no issue; the plugin will not cause any harm to your computer. Hit Run, and run the installation. Some installations will require you to close out of Internet Explorer in order to complete the setup.

Once the setup is complete, refresh the page, and another message will pop-up on the bottom that asks you to Allow the add-on to run. Select Allow, and log into the page. Now you should be able to view your cameras on the web page.

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How to Set Up 2M Guard

2M Guard is the phone app that we use for our NVR’s to view cameras from our phones offsite.

This app only works for models: 2MT-4004, 2MT-4008, 2MT-4088, 2MT-4016, 2MN-8004-P4, 2MN-8008-P8, 2MN-8116-P16, 2MN-8232-P16 and our IP cameras.

2. Two ways to add a device onto the app:

Method 1: Adding Device Through Star4Live

Method 2: Adding Device Directly on the App

How to Set Up 2M Station

2M Station is the PC software to view your cameras on your computer on and offsite. This program only works with models: 2MT-4004, 2MT-4008, 2MT-4088, 2MT-4016, 2MN-8004-P4, 2MN-8008-P8, 2MN-8116-P16, 2MN-8232-P16, and our IP cameras

When first running the program, it will prompt you for a username and password which will be admin/123456 by default. It is recommended that you change the password after installation.

Once you are logged in it will show the menu. Click on Device Management to add any devices. On the left side make sure that Encoding Device is selected. It will show at the bottom of the screen any devices that are online as long as the computer is on the same network as the devices.

There are two methods to add an online device. The first method is fairly simple. All you need to do is check the box for the NVR that shows under Online Device and then click Add. The second method to adding an online device is to manually add it. First click on Add next to Managed Device, and it will open another window where you can input the details of your device. It will ask for:

After putting in all of the correct information of your device, click on Add and then the device should come online.

Another method to add a device is by using the P2P method which allows for a user to view their cameras offsite from any location. The device will be added as a Cloud Device instead of an Encoding Device.

It will show Login and Register buttons that will link to your Star4Live account which will show the devices you have previously added. After logging in, it will take a minute or two for the devices to show online. At first, it will say Offline (Connecting…), but eventually the status will show Online.

After successfully adding all of your devices, go back to the menu and click on Live View to view your cameras. A list of online devices will show on the left side of the window. Click and drag the device into the window view in order to load all of the video. If not all of the cameras are wanted in view, you can click on the plus sign next to your device and it will show a list of cameras connected to the NVR. You can click and drag specific cameras onto the live view screen.

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How to Set Up Email Notifications Using Gmail

This is valid for models 2MT-4004, 2MT-4008, 2MT-4088, 2MT-4016, 2MN-8004-P4, 2MN-8008-P8, 2MN-8116-P16, and 2MN-8232-P16.

Gmail will have automatic security settings that need to be disabled before configuring email settings in the NVR. You will need a computer in order to edit these settings. First, log on to your Gmail account and then click on the square icon in the upper right corner of the page. Click on Account.

Security → Scroll to the bottom until you find “Less secure app access” → “Allow less secure apps: ON”

Now that Gmail has been set to allow app access, we can move on to the NVR settings. These can either be configured through the web page or through the NVR itself.

Through the DVR/NVR: Main Menu → Network → Basic → Email

Through the webpage: Setup → Network → Email

After you finish entering all of the settings and the test is successful go to Camera → Motion → Select Camera → Trigger Actions → Send Email

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How to Share a Device

This is only valid for models: 2MT-4004, 2MT-4008, 2MT-4088, 2MT-4016, 2MN-8004-P4, 2MN-8008-P8, 2MN-8116-P16, 2MN-8232-P16 and our IP cameras

Each NVR can only be added by one account at a time, so if one wants to add a device onto multiple accounts they would need to share the device with one account being the “main” account. This means that one person will have the device added to their account and that person will share the device with other people. Each person still must have their own Star4Live account.

How to share the device is simple. First, you will need to log onto the main Star4Live account which the NVR has been added to. It can be done either through the computer or your personal phone.

Sharing from Computer: after logging into the account your list of added devices will appear. Click Share on the row for the device you are wanting to share.

Then a menu will appear to enter the account you want to share to, the Valid Till date, User Rights, and any Description you want to give.

Once all of the information has been correctly filled out, click Confirm to successfully share.

Sharing from 2M Guard Phone App: after logging into your Star4Live account on the 2M Guard app, go to your Devices and then tap on the device that you want to share. A small menu will appear. Then tap Share on the bottom of the screen.

The next window will show the device and a list of the cameras that are connected and online. You can choose specific cameras, or select the device so that the entirety of its cameras are selected for sharing.

Once your device(s) has been selected, the Share menu will finally appear. The app will ask for the same information as the computer does, but it will not give a space to fill out a description. Fill out the Share To and the Valid Period the same as you would do on the desktop instructions written above. The only other difference between the Star4Live browser and the app is the sharing Type: you will be able to choose between Role or Function.

NOTE: Only admin rights will allow another user to access the device through the web browser or through 2M Station because they both allow a user to make changes to the device. If you do not wish for another user to be able to make any kind of changes (viewing only), please choose the By Function type.

Once one of these methods have been completed to share the device, the recipient only needs to log into their Star4Live account and the shared NVR should show automatically under their own device list.

How to Sign Up for Star4Live Account

Star4Live is the server that we use to view NVR and camera footage over the web. Each customer needs to have an account to view and manage their devices.

This is only valid for models: 2MT-4004, 2MT-2008, 2MT-4088, 2MT-4016, 2MN-8004-P4, 2MN-8008-P8, 2MN-8116-P16, 2MN-8232-P16 and our IP cameras.

How to Upgrade the Firmware

This article applies to the models: 2MT-4004, 2MT-4008, 2MT-4088, 2MT-4016, 2MN-8004-P4, 2MN-8008-P8, 2MN-8116-P16, 2MN-8232-P16.

Every now and again, we will release a new firmware update that can either hold new features for your unit, bug fixes, or a bit of both. We have made it simple to request the newest firmware so that there is no need to wait for a file to be sent. First, you will need to make sure that your device is connected to the internet so that the NVR will be able to communicate with our servers.

Method 1: From the NVR Interface

Then you will go into the Main Menu and click on Maintain. There will be a section for Upgrade.

There are two options for upgrading:

You will most likely want to choose the Cloud Upgrade option unless you have received the firmware file from Tech Support beforehand. Click Cloud Upgrade, and wait for the device to finish its search. It will either notify you that the current version is already the latest, or it will show a newer version, and the Upgrade button will highlight at the bottom of the screen.

The upgrade time will vary between 1-5 minutes, sometimes lasting longer depending on the size of the update. Once the update has finished, the device will automatically restart. It will be ready to use again once it has fully finished the reboot.

Note: Please make sure that the device does not disconnect from the network or from power because it can cause a risk in damaging the unit if there is a failed update.

Method 2: From the Web Interface

The NVR can be updated from its web page if there is no monitor connected to the unit, or if it cannot be physically accessed. From the web page, you will navigate to Setup → Maintenance → Maintenance → Cloud Upgrade → Detect or Check for Update. The process is the same as it is from the unit itself, and the same rules will apply.

How to Use Star4Live

Star4Live is the server that we use to view NVR and camera footage over the web. Each customer needs to have an account to view and manage their devices. You must use Internet Explorer in order to access all of the functions of Star4Live.

This is only valid for models: 2MT-4004, 2MT-4008, 2MT-4088, 2MT-4016, 2MN-8004-P4, 2MN-8008-P8, 2MN-8116-P16, 2MN-8232-P16 and our IP cameras.

What software do I use to view my cameras on my PC, and where can I download the software?

2M Station: 2MT-4004, 2MT-4008, 2MT-4088, 2MT-4016, 2MN-8004-P4, 2MN-8008-P8, 2MN-8116-P16, 2MN-8232-P16

Windows Download Link
MAC Download Link

What phone app do I use to view my cameras?

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There are two possible ways to reset the password with the new firmware. However both need the person to access the NVR either by being in front of it or by access in on the computer (entering the IP address on the browser). The screenshots shown on this guide will be the ones we can get on the NVR itself:

Bring up the login screen by right-clicking anywhere and clicking on the “Menu” option. When you see the login screen, click on the “Forgot Password” link:

After that, either 2 types of screens will come up: The first one is to enter an email address to get a new temporary password:

Please enter a valid email address to get your new temporary password:

The second type of screen is the same as the one it will show when we click “Next” after entering the email address:

2MN NVR XVR Troubleshooting 2024

Read Also : Xmeye Dvr System Instructıons For Use

When you reach this screen, you can follow one of the following options:

Option 1:

If you have downloaded the 2M Guard App for your phone, you can do the password reset yourself.

Click on the “Local Config” option:

Click on the “Forget Device Password” option and scan the QR code on the NVR screen:

After that, a message will appear saying that the temporary password will be sent to the registered email address:

Click on “OK” to send the password and wait for the confirmation page:

Click “OK” again and wait. The email will look like this:

Take note of the security code and enter it on the “Security Code” field of the Retrieve Password screen (The security code is case sensitive, this means that upper and lower case letters matter):

After entering the security code, press “Enter” and press “OK”. After that, a new pop-up screen will appear to enter a new password on the “Password” field. Don’t forget to enter the same new password on the “Confirm” field:

After that, click on “OK”.

Option 2:

If you don’t have the 2M Guard App downloaded, you can take a picture of the QR code shown on the “Retrieve Password” screen. Here is an example of the picture you should take.

After you take the picture, please contact Technical Support to receive more instructions. We will do the password reset using the QR code picture taken.

NOTE: Please do NOT exit from the “Retrieve Password” screen after you take the picture of the QR code. The security code only lasts for a day, so please keep that in mind before starting a password reset process.

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How to Access Device from Web

This guide is valid for models 2MT-4004, 2MT-4008, 2MT-4088, 2MT-4016, 2MN-8004-P4, 2MN-8008-P8, 2MN-8116-P16, 2MN-8232-P16.

When devices are connected to the network, they can also be accessible from a computer. The first thing you need to make sure of is that the computer you are using and the DVR/NVR are connected to the same network (network is coming from the same router for both devices). You will first need to obtain the IP address of the DVR/NVR from Menu → System → Network → IPv4 address.

After noting the IP address of your device, open Internet Explorer and in the address search bar type in the DVR/NVR IP address. If the NVR and the computer are on the same network then it will pull up the login page of the DVR/NVR. The credentials will be the same as when you log into the local interface of your device.

How to Use the Check Template to Create Schedules

The check template supports a time range-based authentication mode with a maximum of eight time ranges available per day. This is useful if a company only wants to allow employees to enter when their shift is supposed to start and not outside of those hours.

First, you will need to create the time schedules for each day. This is done in the Check Template page under each Time Interval. You can create up to 8 different intervals per day, but it is not necessary to use all eight. You must also choose a checking method for each time interval: card, face, password, card + face. Each day of the week can have the same schedules or you can create different schedules for different days. If you choose to have the same schedule for all days, or for multiple days, just Copy To at the bottom of the screen and Copy.

Once all of the desired time intervals have been added, name the template so that it can be easily defined, and click on Save.

Now that the template(s) have been created, we need to assign each group to a schedule. Go to the Face Library and create different libraries based on each group of people that you would like to have. NOTE: Only a maximum of 16 face libraries can be set.

There are two different library types: Employee and Visitor. When you create a library, it gives you the option to choose a Check Template. This is where you will choose from one of the templates that were created earlier. If you do not choose a template at this stage, you can always edit the library at a later time.

After creating all of the necessary libraries, now you can add employees into each appropriate library. When all of the employees have been added into the right libraries with the right templates, they will only be able to enter during the specified time frame.

How can I make sure my device and computer are on the same network?

In order to access network devices from a computer, they both have to be connected on the same network. But how do you check that the settings are correct, and if they are not, how do we fix that? This article is based off of the assumption that the computer and the device are connected to the same router/network switch.

Basic Explanation of the Network

Before we begin the steps on how to configure our network, we need to understand why we are doing it. Each device within a network has its own IP address – we will use 192.168.1.13 as an example – and its structure is like this:

The host ID will be different because that is what differentiates each device from one another. Within a network, the network prefix will be the same and so should the subnet ID, but there will be sometimes where it is different on a device. If the network prefixes and subnet IDs are the same for the devices, then that means they can all reach and communicate with each other.

If either one of the two are different, then that means they are not connected and they cannot establish a connection with each other. The purpose of this article is to make sure that the network prefix and the subnet ID are the same for the computer and your device so that you can create a connection and reach the device.

Checking the Network of the Computer and Your Device

The easiest and fastest way to check the network of your computer is to open up the command prompt. Open the Windows menu and type in “cmd” for command prompt.

Once the window is open, type in “ipconfig” and hit Enter. This will pull up the basic network information of your computer. Make note of the IPv4 address and the default gateway. Now that you have found the IP of the computer, please find the IP of your device – the method to obtaining the IP address might be different for each device. As mentioned above, if the network prefix and the subnet ID are the same for both the computer and your device, then they will be able to communicate with each other. If they are different, then please follow the steps as below:

Changing the Network of Either the Computer or Your Device

The most simple solution to allow both devices to be on the same subnet is to edit the IP address of your device. Usually, you just need to disable DHCP and enable a static IP address. But this is not always possible depending on the set up. NOTE: The computer must be connected with Ethernet in order for this configuration to work. It will not work through Wi-Fi.

In order to change the network of your computer, you will need to go to the Network and Sharing Center. On Windows 10 operating systems, it can be reached by either the Control Panel or from the Taskbar. In the Sharing Center you will be able to see all Connections the computer has. Click on the correct Ethernet connection.

After clicking on the Ethernet connection the Ethernet Status window will pop up. Click on Properties → double-click on Internet Protocol Version 4 (TCP/IPv4). By default, your computer will be set to “Obtain an IP address automatically”, but we will want to change it to Use the following IP address. Remember in the steps above that we found out the IPv4 address of the computer through the command prompt. This is where it will come in handy again. When you select Use the following IP address the boxes below will become active. The information will be as follows:

Once all of that information is filled out, click on Advanced in the bottom-right corner of the window, and it will open up the Advanced TCP/IP Settings where you will Add a new TCP/IP address. Please make sure the new TCP/IP address will match the subnet as the device you are trying to access, or else it will still not connect. NOTE: Please do not use the same IP address as the device. The Network Prefix and Subnet ID should be the same, but the Host ID should be different.

Adding the Subnet Mask can be easily done by hitting Tab after inputting the IP address because the fields will automatically be filled afterwards. Click Add after entering the correct information, and then just keep clicking okay until you are back at the Ethernet Status window. Then close the window.

You can check if the configuration was done properly by opening the command prompt and pinging the device’s IP address. You can do this with the prompt: ping IP address. For example: We are using the IP address 192.168.0.10 for the device. Enter the command prompt and type ping 192.168.0.10. If you receive a response, that means the configuration was done correctly, and you may now access your device.

How to Use External QR Scanner

This article is applicable to the facial recognition temperature scanners which are models 2MTHFR-2M or 2MWTK.

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Is the fan noise on my DVR NVR recorder normal?

Q- Is the fan noise on my recorder normal?

A- Digital or network Vide Recorder’s fan is comparable to one in a mini PC, and the sound coming out of the vent that you may hear is a sign of a DVR that’s working well.

The working fan indicates that the trapped heat is being dissipated, and the DVR can record 24/7 on the hard drive, and without this cooling mechanism, the DVR and hard drive’s life span will be shortened.

How to add IP Camera to Camius DVR (Advanced Security XVR)

Camius Trivault DVR recorders are designed to support analog security cameras via coaxial wiring and IP cameras over the Network. To add an IP camera to Camius DVR, you’d need to add PoE cameras to your local Network. Then, connect a regular network or PoE switch to the LAN port of the Camius DVR. Based on the example of a Camius 16-channel DVR, the connecting diagram illustrates this process. This system allows users to quickly and seamlessly integrate analog and IP cameras, providing greater flexibility in security camera selection.

If you are not using a PoE (power-over-ethernet) switch or a PoE injector, you can power the IP camera by connecting a UL-listed 12VDC-2AMP power supply to the DC plug on the camera and an ethernet cable between the IP camera and the router or switch on your local network.

Camius TRIVAULT4K2168R Connection Diagram

Camius TRIVAULT4K184R, TRIVAULT4K184R2 Connection Diagram

Navigate to the DVR’s Menu >> System >> General >> Mode >> Set to XVR and Apply.

Wait 1 to 2 minutes for the surveillance DVR to reboot in a hybrid XVR mode. This switch will reset the Configuration and Password.

There are a few ways to add IP cameras to the DVR, and we will describe them below.

Adding IP Cameras in the Start Wizard

While in the Start Wizard, navigate to the Network>> Date/Time >> IP Cameras.

Click the Search button to add compatible IP cameras on your local Network. Next, select the IP camera(s) you want to add, and then click the arrow icon to add them to the DVR, followed by the Next button.

Select the suitable Protocol from the dropdown (Private is for Camius IP cameras), enter the IP camera(s) credentials (User Name and Password), and click Add. Green status indicates a successful connection; grey status could show a password or network error.

Adding an IP camera while in the DVR’s Setup Menu

If you add IP cameras to DVR’s menu, navigate to Channel >> IP Channels.

Select the IP camera you wish to add, click the ‘Add‘ tab or use a plus button.

The ‘Add IP camera‘ window will pop up with IP camera details.

How to add IP Camera to Camius DVR (Advanced Security XVR) 21

Once the IP camera is added to the DVR, it will appear under the IP channel list. The green state means the camera has been added successfully. A grey color state means the IP camera needs attention, and when you click on the state icon, it will indicate if the error is caused by a wrong IP camera username/password or if it has a network issue.

To avoid network issues, make sure that your camera, DVR, and router are on the same IP address segment, e.g.

How to add IP Camera to Camius DVR (Advanced Security XVR) 22

Using the Camius XVR system, users can quickly and seamlessly integrate analog and IP cameras, providing greater flexibility in security camera selection. In addition, Camius Hybrid 8-Channel DVR recorders support up to 12 and 16-channel DVRs and up to 24 HD cameras, making a scalable solution for residential and commercial surveillance needs.

It is important to note that the cameras’ quality will significantly impact the system’s overall performance and effectiveness. Of course, high-quality cameras will provide better images, enabling more effective monitoring and surveillance, but also, Camius IP cameras offer intelligent motion, sound, and AI detection. Other manufacturers’ IP cameras are usually limited to basic video motion detection.

How to install a hard drive in a Camius DVR or NVR?

Installing a hard drive in a DVR (digital video recorder) or an NVR (network video recorder) (DVR NVR for short) is a relatively straightforward process. Still, it is essential to follow the steps carefully to ensure proper installation and prevent damage to the equipment. Here is a step-by-step guide on how to install a hard drive in your surveillance DVR or NVR recorder.

Camius network and hybrid digital video recorders accept 3.5″ and 2.5″ SSD internal hard drive disks. While 8 channel DVR and NVR recorders accept a single hard drive up to 10 TB in capacity, 16-channel DVR and NVR recording, along with 32-channel NVR will support a 14TB hard drive on each SATA port. 

Visit this link to see the tested and recommended hard drives, CLICK HERE

1 – Gather Tools and Equipment

You will need a Phillips head screwdriver, the hard drive you want to install, and any necessary screws (when you order a DVR or NVR from Camius without a pre-installed hard drive, the product box will include a set of screws for the hard drive disk installation).

2 – IMPORTANT: Make sure your DVR / NVR is unplugged and powered off

3 – Removing the Top Cover or the Video Recorder

Remove any screws from the Recorder’s top cover (chassis) using a Philips head screwdriver. Carefully remove the top chassis and set it aside (picture 1)

Picture 1 – 8 channel DVR

4 – Insert the Hard Drive

Place the hard drive into the hard drive bay, ensuring the drive is oriented correctly and appropriately seated.

5 – Connect the SATA Data and Power Cables

Connect the Data and Power cables to the two hard disk drives and place the hard disk drives on the video recorder’s case. The Data cable connects the hard drive to the DVR NVR’s motherboard. Locate the SATA port on the DVR’s motherboard and connect one end of the SATA cable to it. Then, connect the other end of the cable to the hard drive. The SATA Power cable provides power to the hard drive. Locate the SATA Power cable and connect one end to the hard drive and another to the Power Supply (pictures 2 and 3)

Picture 2 – Power and Data Cables on the Hard Drive

Picture 3 – Power and Data Cables on the DVR or NVR recorder’s board

Read Also : LaView NVR setup and user guide

6 – Secure the hard drive with srews

Carefully flip the video recorder case and secure the hard disk drives to the recorder with the four (4) screws if it is one SATA HDD (pictures 4 and 5) and eight (8) screws for the 2 SATA HDDs (picture 6)

Picture 4 – DVR with one internal SATA bay

Picture 5 – DVR with one internal SATA bay

Picture 6 – NVR with two internal SATA bays

7 – Return the DVR NVR top cover

Place the top cover on the DVR NVR and secure it with the screws (picture 7)

Picture 7 – DVR with one internal SATA bay

8 – Power on the DVR NVR

Power on the DVR NVR and allow it to boot up completely. If the hard drive was installed correctly and is in working condition, it should be recognized by the DVR and ready for use. Remember to format the hard drive (here is the guide on how to format the hard drive). Ensure that you use the power supply with the Camius video recorder.

IMPORTANT: Some users may find an issue when the hard drive is not recognized or not showing on the DVR. One of the primary reasons could be a wrong or defective recorder’s power supply.

That’s it! Your DVR NVR should now have a new hard drive installed, allowing it to store more video footage. Follow these steps carefully and seek additional assistance if you encounter any difficulties.

How to adjust my DVR NVR monitor resolution?

Camius video surveillance DVR NVR camera recorders have HDMI and VGA video output to live video feed on your monitor.

VGA output supports a max resolution of 1080p, while the HDMI video output 4K video resolution. So if the monitor you use with the Camius DVR or NVR recorder is capable of 4K and the camera, you can view live videos in 4K.

TRIVAULT4K2168R

How to adjust my DVR NVR monitor resolution? 19

IPVAULT1128PR

Two ways to adjust the DVR NVR monitor resolution

You can adjust the DVR NVR monitor resolution in the Wizard Setup mode or by navigating to Setup >> System >> General >> Output Configuration.

While in ‘Wizard Setup’ mode, choose an output resolution that matches your monitor. The DVR should adjust the output resolution automatically to match the best resolution of your monitor at the system startup. 

Please note that some legacy monitors could fail to communicate their acceptable resolution. In this case, please manually plug the video surveillance DVR into a newer monitor and change the resolution to the lowest setting, then save and plug the older monitor back to see if it’s supported.

After completing the Start Wizard, you can further adjust the Display Output Resolution using the following Menu Path: Setup – System – General – Output Configuration.

Select the output resolution suitable for your TV/Monitor. 1080P(1920 x 1080) will suit most monitors. If your DVR supports 4K output resolution, you can select either 2K (2560 x 1440) or 4K (3840 x 2160) to take advantage of the higher resolution that your 4K TV provides.

You can also adjust the size & position of the display screen to match your monitor/TV by using the ‘Scale and Offset’ feature; click the tab ‘Setup,’ which allows you to:

Click once or long-press the left button of your mouse on the arrow to adjust the size and position, or you can scroll the supplied USB mouse’s wheel to adjust. Click the right button of your mouse to exit, and click Apply to save your modifications.

How to reset the DVR and NVR video recorder to default factory settings

To reset DVR or NVR to default settings, navigate to the left bottom of the screen to the main menu. Select Setup >> System >> Maintenance >> Load Default

Here you can select the setting you wish to set to default. If you do not wish to reset the password, do not check the System boxes. Please note Load Default settings do not format your hard drive.

You’d need to enter the system password in the Authentication pop-up window (picture 1), which will lead to restarting your recorder (picture 2).

Picture 1

Picture 2

Navigate to Setup >> System >> Maintenance >> Reset Settings (Picture 3), where you can not select settings to reset so that it will reset your system completely, including the login credentials. You can choose ‘Format HDD‘ if you wish to format your hard drive, leading to erasing any recorded footage.

Picture 3

How to change your DVR and NVR password and add a user

You can update the ‘admin’ password by clicking the ‘User Edit’ button. You will need the admin’s current password to authenticate the new password.

Camius NVR and DVR recorder have an advanced user management feature to add multiple users to the system and control their permissions. System administration (admin) can add users, edit their permissions and delete them.

Navigate to the Main Menu in the bottom left corner, select System >> Multi-User (picture 1)

Picture 1

How to add a user to Camius NVR or DVR recorder 15

Click on the Edit icon in the User Edit column and select ‘Enable‘ in the User Enable tab. You can change the User Name or keep it as ‘user1‘. Create the new user password, confirm it, and click on the ‘Save‘ tab (pictures 2 and 3)

Picture 2

Picture 3

Then click the gear icon in the last Permission column to open the User Permission dialogue. Select (tick checkbox) the permissions you wish to grant to the new user. Click Save (picture 4)

Picture 4

How to troubleshoot if my DVR is not powering on?

If you’re having trouble with your DVR not powering on, here are some recommended troubleshooting steps:

Step 1 – Check the LEDs on the front panel, a steady green LED (PWR) means your DVR is powered on normally, and a blinking red LED (HDD) means ongoing recording on the hard drive. 

8 channel DVR

16 channel DVR

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Step 2 – Check the sounds coming out of your recorder. A faint fan sound and a faint hard drive sound are normal, and a click sound when you plug in the DC connector and turn on the switch is typical.

Step 3 – If you have the green LED on but no output on the monitor, follow these steps:

Step 4 – Check the power outlet and the power supply unit of the DVR. If the power supply doesn’t have any LED indicator or the LED light is very faint and not bright green, and there is no fan sound coming from the DVR, the power supply may need replacement. If your DVR has running hardware warranty, please contact us. If the DVR is covered with warranty, you can order a new power supply on Camius site.

Why can’t I access my Camius IP cameras, DVR, and NVR on my Camius View app? 

If you can not access your Camius IP cameras, DVR (digital video recorder), or NVR (network video recorder) on the Camius View smartphone app, please check the below:

1 – Check if you are using the latest version of the Camius View app

On the App’s ‘Devices‘ page, make sure your recorder is added using P2P (ID) instead of IP (IP Address), and if in doubt, delete it and add it again. 

In the Media Port, make sure to enter the right port number:

2 – Make sure you’re connected to a reliable network on your phone 

3 – Check if your Camius IP camera or recorder is connected correctly to the LAN (Local network).

4 – Check for the IP address conflict

5 – Reset the Network settings of your Camius device

Navigate to Setup >> System >> Maintenance >> Load Default >> check the Network box and Apply

Camius Trivault DVR (local interface via HDMI)

Web browser view

6 – Check the Camius device network status 

Navigate to Setup >> System >> Information and check the Network Status if it shows ‘Connect success’.

If the above steps don’t help, submit a support request and include the device model number and the current ’Firmware/Software Version,’ which can be found using the Camius Device Config Tool

HDMI interface: DVR / NVR information is available under Setup >> System >> Information

Web browser view: information is available under Remote Setting >> System >> Information (web browser view)

7 – Wrong Password 

Before you add the Camius security device to the app, make sure to set a password  following the below setup guides:

We got you if you lost your IP camera or DVR NVR recorders password. Follow the below links on how to reset your device password:

You can not set a password on your Camius device using the Camius View app. 

Can I install an SSD hard drive instead of a regular one on my Camius DVR and NVR? 

The answer is ‘Yes.’

Camius recorders are compatible with 3.5″ and 2.5″ SATA (Serial Advanced Technology Attachment) and SSD hard drives (Sold-State Drive). 

Can I install an SSD hard drive instead of a regular one on my Camius DVR and NVR?  3

How to disable menu logout on the DVR and NVR?

Certain Camius device users prefer to remain logged into the menu of their DVR or NVR without re-entering their login credentials unless necessary. To achieve this, you can follow the steps outlined in this guide.

Move the mouse cursor to the bottom left, and click the main menu button: Setup >> System >> General >> Menu Timeouts >> Off >> Apply.

Optionally, you can set a different time for menu log-out as well. This guide applies to Camius NVR and DVR recorders.

It’s important to note that the web browsers will log you out of the session after some time (even if you set the number of sessions), as this function is implemented by the web browsers to enhance security.

To assist you in managing your login details more conveniently, consider using a password manager such as LastPass or similar services with browser extensions available. These services can help you securely store your login information (such as IP address, username, and password) and provide easy access even after your browser session expires.

You can also use VMS software on your desktop to add the DVR using a P2P ID and access the DVR’s ‘Remote Setting’ within the VMS; follow this guide on how to add the DVR to the software.

How to add IP cameras on a network that are not connected directly to the NVR’s PoE ports?

For the PoE-enabled NVR, connect Camius IP cameras via the internal NVR’s PoE ports and/or external LAN (WAN) port using the below-described model 2 or 3:
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Camius PoE NVR is optimized for Camius PoE cameras making the whole setup process plug-and-play; the NVR assign a unique IP address to each Camius PoE camera and adds them automatically.

NOTE: Connecting multiple cameras via a switch or router to the PoE port is not recommended. One PoE port supports one IP camera.

The below steps are based on the NVR’s local interface via HDMI video output. Navigate the mouse to the screen’s left bottom corner and click on Setup, followed by Channel >> IP Channels.

In the below menu, you configure the connection of wired IP cameras.

Click Search to search for IP cameras from a local network, click Add to add an individual IP camera, and click Add All to add all IP cameras.

Below we will describe a few ways to add IP cameras from a local network using an external LAN (WAN) port.

IP channels menu description:

Select the suitable Protocol from the dropdown (Private is for Camius IP cameras), enter the IP camera(s) credentials (User Name and Password), and click Add. Green status indicates a successful connection; grey status could show a password or network error.

Green color State means the camera is added to the NVR

Grey color state icon means the IP camera failed to connect to the NVR. Click the gray icon to show the failure reason:

Option 1 – Adding IP Cameras to the NVR within the LAN (local area network )

If you want to connect to an IP camera from LAN (Local Area Network), please make sure your NVR is well-connected to the LAN and the IP camera you want to add is in the same network segment as your NVR.

If you want to add all channels manually, click the dropdown arrow next to Switch Mode and select “Manual.” 

If you want to add an individual channel manually, click the Edit Pencil-shaped icon in the Channel list, and then click the drop-down arrow next to Switch Mode to select “Manual” and click OK to save.

Option 2 – Adding an individual IP camera in the LAN (Local Network area)

STEP 1- Click the Search button; all available cameras in the LAN will be displayed, 

Optionally you click the Add plus-shaped green icon  in the IP channels list to add a camera to an individual channel. Click the Search button to show all available cameras in the LAN.

STEP 2 – Select the camera you want to add and then click Add button. Next, insert the user name and password of the camera and click Add button.

STEP 3 – You will see the added camera in the IP channels list

Option 3 – Add Multiple IP Cameras within the LAN

STEP 1- Click the Search button to display all available cameras in the LAN click Add All button, and the NVR will search & add all available cameras in the LAN.

STEP 2 – Select the cameras from the search result and click “Add.” You would need to input the username and password of the cameras. Please ensure all the cameras you want to add use the same username and password. Otherwise, the cameras with different user names and passwords cannot connect.

STEP 3 – The added cameras will show up in the channel list.

Option 4 – Add IP Cameras from another NVR in the same LAN (Local Area Network)

The NVR allows adding IP cameras from other Camius NVRs in the local network.

STEP 1 – Click the Search button to display all available devices in the LAN. There is an Edit icon (blue plus)  if the device is an NVR.

STEP 2 – Click the Edit icon (blue plus) and select the camera channels one by one or check the box to select all cameras. Click the icon X to go back to the Search list.

STEP 3 – Select the NVR in the search list and click the Add button.

STEP 4 – Input the Username and Password of the NVR and then click Add button

STEP 5 – The added cameras will be displayed in the channel list

Option 5 – Add IP Cameras from the Internet

If your NVR is connected to the Internet, you can add cameras with a WAN (Wide Area Network) IP address.

STEP 1 – Click Add button on the search page.

STEP 2 – Input the IP address or Domain name, Alias (name of the IP camera), Port, Protocol (choose the protocol of the IP camera from the dropdown menu: Private, Onvif or RTSP), User Name & Password of the IP camera.Tap the Add button to add the camera.

To avoid network issues, make sure that your camera, NVR, and router are on the same IP address segment, e.g.

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How to configure Camius NVR using a web browser?

To quickly find the Camius DVR (digital video recorder) or NVR (network video recorder) IP address, visit camius.com/support to download and install the Camius Device Config Tool.

Web browser access

Click on the Camius NVR or DVR’s local IP or type it into your browser’s address bar. The latest Camius surveillance security camera recorders work with multiple web browsers, including Edge, Google Chrome, Mozilla Firefox, Edge, and Safari, and include the following models:

Use your admin username and DVR or NVR password to log in. Your recorder’s Configuration is under Remote Settings.

You can check the ‘Web Compatibility Mode‘ in the Camius NVR/DVR and even IP camera settings (this can be done from the Camius recorder’s local user interface (Via HDMI/VGA) and in the web browser viewer.

The below picture is based on the IPVAULT1128PR’s web browser view

Accessing web client through VMS software

For certain Camius DVRs, NVRs, and IP camera models, we recommend installing the VMS Software on your Windows or Mac computer to access the device’s remote settings since the VMS software has a built-in web client using the P2P ID. Here is the link to the guide on how to add the device to the VMS software. This applies to Camius IPVAULT2320P16N, SCOUT20PTZ, GUARDMA

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Can I add cameras over the network?

Yes, you can add cameras over the network, they do not have to always be connected directly to the NVR. You can use a switch on the network that connected to the same router as your NVR. Please follow these steps to set this up:

Log into the NVR and go to Camera>Camera Management, click on Manual Add, and enter the IP information for the camera. Use the default username: admin password: 123456

Can I connect all the cameras to a switch, then the switch to one of the NVR ports?

No, unfortunately each port on the back of the NVR is only designed for 1 camera. This will only allow about 2 cameras to show up. To use a switch, you’ll have to connect the switch to the same router that the NVR is connected to. Then you’ll proceed to setup the cameras over the network. Please see the Adding cameras over the network FAQ.

Can I use my PC to view my cameras remotely?

Yes, you can use your external IP address to view your cameras and manipulate configuration via Web Browser. Our plug in will only work on Internet Explorer or Mozilla Firefox. Once one of those browsers are open, type in your external IP address in the URL bar. If the port forwarding is done correctly, it should bring you to your NVR log in page. Log in using the same credentials as you would directly on the system. After you’re logged in, click the link to download and install the plug in. Restart the browser and click the “All Main” button on the left-hand side, and it should bring up your camera streams.

LaView NVR setup and user guide

Read Also : LaView DVR User Guide

Can I use port forwarding to setup remote viewing for my NVR?

Yes, you can setup your system via port forwarding. Although, this setup is recommended for more advanced users. You will need to note the IP Address of the NVR/DVR. To obtain this, go to Main Menu>Maintenance>System Info>Network, your IP address will be the IPv4 address at the top. Then you’ll need to log into your router via web browser on a PC. Once logged in, you’ll need to add ports 80, 8000, and 554 to the port forwarding rules. For help with port forwarding for your router, contact the manufacturer or your ISP. There are also guides for a lot of various models of routers here https://portforward.com.

The port forwarding setup should look something like this:

Application   Start     End         Protocol   IP Address

DVR1                 80           80         TCP            192.168.x.x.

DVR2               8000      8000       TCP            192.168.x.x.

DVR3                554         554       TCP            192.168.x.x.

To make sure test the ports on www.canyouseeme.org, and if they are open you can add the information to your phone app.

LaView Net App Setup:

*Make sure Wi-Fi is off on the phone when attempting the remote view.

How do I change the camera names on my system?

To change the camera names go to Menu>Camera Management>Advanced>Basic>IP Camera Name. In that section, you can edit the “Camera Name” Option, please click apply at the bottom before selecting another camera.

How Do I Set up Remote Viewing for My Surveillance System?

Assuming you have the IP address of the NVR/DVR, there is a 4-step process to set up remote viewing. Learn more about remote view camera set-up here.

Are There Any Cameras that Also Allow Me to Monitor the Audio as Well as the Video?

Yes, we have multiple solutions available to our clients. Here is our most popular audio camera.

Does the Surveillance System Come with All of the Wires, Switches, and Accessories I Need?

Yes. The kit comes with everything you need to install the system and begin recording immediately, including  any necessary wire, PoE switch, or AC 12v adapter required for the system to operate.

How far Apart Can I Set up My Wireless Cameras?

The environment, particularly barriers such as cement walls, steel structures, or large trees, play a big role in transmission distance. A wifi camera will typically transmit well for about 150 feet outdoors and 50 feet indoors.

How do I connect my NVR to my Phone?

Please download and use LaView Patrol:

Note: The app set up is done on an Android device, the iPhone set up will be almost identical.

2. Click on the “BACK” button. Tap the “+ Device” option to add a device.

3. Enter IP address information and click “Save”. Your new device will be on the previous screen. To obtain his IP address go to Main Menu>Configuration>Network. Your IP address will be the “IP address”. (Please note: This setup will only work inside the local network. To enable remote viewing, setup port forwarding and use your WAN IP address from your network. See port forwarding instructions.)

4. Select new device and choose the channels you wish to see, click the Play/Live button.

How Do I find my system’s IP address?

To find your system’s IP address go to Main Menu>Configuration>Network. The IP Address at the top is your local IP. If your IP address is 0.0.0.0 or 192.0.0.64, this means your system is offline. There are a few causes from this, but usually it’s a bad ethernet cable or the cable is not plugged in properly to either the NVR or Router. If those are checked to be correct, try restarting your router by unplugging it for a minute and restarting the DVR.

Do I Need Internet to Activate My Wireless Security Camera System?

Not exactly. You can set up your wireless security camera system without any internet at all, as this is not a requirement to begin recording. In order to access remote viewing on your mobile devices, you will need a live internet connection.

Does the Surveillance System Come with All of the Wires, Switches, and Accessories I Need?

Yes. The kit comes with everything you need to install the system and begin recording immediately, including  any necessary wire, PoE switch, or AC 12v adapter required for the system to operate.

Are There Any Cameras that Also Allow Me to Monitor the Audio as Well as the Video?

Yes, we have multiple solutions available to our clients. Here is our most popular audio camera.

What are the Advantages of Installing a Wifi Security Camera System?

A wifi security camera system is significantly easier to install than a traditional system, because there is no need to run special wires to each wifi camera. This not only helps the day of installation, but also allows clients to position cameras in places they might not otherwise be able to place them.

How Do I format my HDD?

To format your HDD you’ll need to go to the Main Menu>System>Storage>Management Tab. Once in the HDD menu, highlight the HDD information. Then click on “Format” at the bottom. Please note this will delete all information off the HDD.

How do I playback my recordings?

To playback videos go to Main Menu>Playback. In that section choose your camera(s) on the right-hand side. Then double click any of the days on the calendar. This should automatically start playback for that day. Use the bar at the bottom to jump to a specific time during that day.

How Do I set up my recording schedule?

To set the recording schedule you’ll need to go to Main Menu>Configuration>Schedule>Record Plan. In that section, you’ll have access to each channel’s recording schedule. The camera’s will automatically start and stop, recording, at desired times. If you want to set up only motion recording to each camera, select “Setting” on the right-hand side for the desired day. Choose MD for Motion Detection for the day and set a desired time, if not all day. Then you can copy the schedule to other days at the bottom. Click apply then ok, then apply again. You can now click copy at the bottom and copy the schedule to other channels as well. Or choose another channel at the top to setup a different schedule.

How Do I upgrade my system’s Firmware?

Make sure to download your firmware from our website here: https://www.laviewsecurity.com/cms/download/

Once the file is downloaded, extract the file and place it onto a flash drive. Then connect the flash drive to a USB port on the NVR.
Please go to Main Menu>System>Maintenance>Version and select upgrade. Choose your Firmware file from the list.

How to I download videos off my NVR?

To download video footage you’ll need a flash drive inserted into one of the USB ports on the system. Then go to Main Menu>Backup. Once in the Backup page, you’ll need to select the USB device from the list. Then click on “Backup” at the bottom and you’ll have the file selector screen show up. Make sure AVI is checked, then proceed to backup. You can select a specific channel along with date and time you want to backup. Click on Add, then the list should update. Each file will have a start and end time. Check mark the files desired for back up and click backup at the bottom. Once the progress bar finishes, you now have the files on your USB drive.

I forgot the password for my system, how do I reset it?

Please email us at info@laviewusa.com to reset the password for this system. In the email please mention you need a password reset along with the model number and date that displays on the main view of the system. A technician will reply with some instructions and a temporary password for your system.

I have port forwarding setup, but my external IP address keeps changing. Can I fix this?

Yes, you can either contact your ISP and ask them for a static IP address or setup a DDNS. LaView does offer a free DDNS service that you can setup with these instructions:

To set up a DDNS please go to www.laviewddns.com and register.

After registering and creating your domain name we need to enable the DDNS feature.

Please go to Main Menu>App Center>DDNS.

Enable DDNS: √ (Checked)

DDNS Type: Laview

Domain Name: “yourdomainname”.laviewddns.com (“yourdomainname” is the name you created don’t use that or the “ “)

User Name: your email account used for www.laviewddns.com

Password: password used for www.laviewddns.com

Server IP: Laviewddns.com

Port: 8000

Please note, in order for the DDNS to work, port forwarding must be setup. You can now use your Domain name to access your system instead of IP.

I have some trees in my yard that are triggering my motion detection. How can I fix this?

You can setup areas for your motion recording within the camera’s configuration. Go to Main Menu>Configuration>Alarm>Set Area “Setting”. In that section, you’ll have a preview of one of the camera along with a red grid over it. You can clear the area and only draw specific areas with motion detection. Or you can just remove the areas by clicking and dragging over the red boxes. Everything in red will trigger motion, anything clear will not.

Which mobile app do I need?

-If you have DVR starting from LV-N52xxxx please download “LaView Patrol”

-If you have DVR starting from LV-N9xxxx, LV-D11xxxx, LV-D21xxx, or LV-T94xxxx, please download “LaView Net”

-If you have DVR starting from LV-D04xxxx, or LV-D51xxxx  please download “LaView Mobile”

The system worked seamlessly until last week when it suddenly shut off and now won’t come back on

Would suggestion you follow the instruction below for troubleshooting,

1.Please ensure the cameras are connected, would suggest you to connect them directly to the PoE ports at the back of the system.

2.At the day time, try to cover the camera lens with your hands to see if there is a IR red light on the problematic cameras. And please also check if the camera goes hot when it is connected.

3.The camera appears not to get powe if there is no light and heat. We will need to check if it is the camera/port/cable issue.

1.At first, please switch the problematic camera to the workable PoE ports to test. You can also go to your PoE Configuration setting to check the power.

2.If it still doesn’t work with another port, please exchange the cable to check again. If possible, you can also add the camera to another system to confirm the problem.

Please contact our support team for further support if it does not help.

What should I do if I connect a LaView Saturn Camera to LV-N96, LV-N95, LV-N98 series NVR but only get 720P maximum resolution in main stream?

If you only get 720p in mainstream, it means the IP camera is set to H.265. Please use the following instruction to switch the camera to H.264 compression.

What features are LaView Saturn Series Camera compatible with LaView (LV-N95, LV-N96, LV-N98, LV-N99) Series NVR?

LaView Saturn Series IP Cameras have many great features designed to work with LaView Saturn Series NVR. If you already have a LaView NVR and wish to add a LaView Saturn IP Camera, you can do so using this instruction. However, we recommend using LaView Saturn Series IP Cameras with a LaView Saturn Series NVR for best performance.

The following features of LaView Saturn IP Camera are compatible with LaView Series NVR:

The following features may NOT be compatible

How to reset LaView Saturn IP Camera

3. Press and hold the reset button for at least 5 seconds until the camera restarts, and then the camera will be restored to factory default settings.

How to connect a LaView Saturn Series IP Camera to a Non-Saturn Series NVR

5a. If you are connecting the camera to the NVR PoE port, set up the Target IP to 192.168.254.xxx (xxx being a random number from 2-254), and Gateway to  192.168.254.1, Subnet Mask 255.255.255.0. Then unplug the camera from the PoE switch or Router and connect it to the NVR using Cat5e cable.

5b. If you are connecting the camera via LAN, use DHCP or set up the IP address to your network range. For example: Target IP 192.168.0.217, Subnet 255.255.255.0, Gateway 192.168.0.1

6. Go the NVR Menu => Camera => Camera.

7. Click on the channel which the camera is connected to (ie if the camera is connected to port 3 on the back of the NVR, click on channel 3). If you are connecting the camera via LAN, Click on any unused channel.

8. Change ‘Plug and Play’ to ‘Manual’ and enter the camera IP address (192.168.254.xxx or 192.168.0.217 as in previous example)

9. Change protocol to ONVIF and Management port is 80

10. Enter user name and password you set up when you activated the camera in step 3.

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 Specification Sheet – NVR – LV-N9508Q8E

 Specification Sheet – Camera – LV-PBK80804C

 Quick Start Guide – NVR – LV-N9508Q8E

 User Guide – NVR – LV-N9508Q8E

 Firmware – NVR – LV-N9608C8E LV-N9616D6E v3.5.31

 Client – LaView Net Client for Windows

 Client – LaView Net Client for Mac

 Video Player – VSPlayer for Windows

 Video Player – VSPlayer for Mac

 IP Portal – IP Search Portal (SADP) for Windows

 Plugin – Web Component for Safari / Mac

 Technical Support Articles

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How do I connect my TVI system to my phone app?

Please follow these steps to setup your mobile device. You can watch the YouTube videos and follow along or follow the instructions bellow.

IPhone:

https://www.youtube.com/watch?v=zshaTac0ka8

Android:

https://www.youtube.com/watch?v=G1DtkrYLIas

LaView NET app:

*If using 4G/LTE with bad signal, you may not obtain a picture. Attempt using a strong signal.

LaView DVR User Guide

Read Also : Camius DVR installation and user guide

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How do I download videos off my TVI System?

To download video footage you’ll need a flash inserted into one of the USB ports on the system. Then go to Main Menu>Export>Normal. Once in the exporting page, you’ll need to select the channel the video was recorded on along with the starting time and end time to search for footage.

Then click on “Search” at the bottom and you’ll have some video previews show up. You can select any of the previews and play it on the top right hand side. When you know what files you’ll need check mark the box on the upper left hand corner of the preview window and click on “Export” at the bottom. Once the export is done, you’ll now have all the files on your flash drive.

How do I format my HDD?

To format your HDD you’ll need to go to the Main Menu>HDD>General. Once in the HDD menu, check mark the box to the left-hand side of the HDD information. Then click on “Format” or “Int” at the bottom. Please note this will delete all information off the HDD.

How do I playback my recordings?

To playback videos go to Main Menu>Playback>Normal. In that section choose your camera(s) on the right-hand side. Then double click any of the days on the calendar with either a dark blue or red on them. This should automatically start playback for that day. Use the bar at the bottom to jump to a specific time during that day.

I have everything plugged in, but all I see on my screen is “No Video”

The system should automatically pick up cameras once they are connected and have power. Be sure to check the power source for the cameras. If the power is connected correctly there may not be enough power be supplied. Cup your hands over the lens and if the IR lights turn on, then the camera has enough power. If not, you may need to try a different outlet for the cameras.

I’m having issues connecting my DVR to my phone.

Possible Fixes:

1.Please go to Menu-Configuration-Network and under the General tab make sure enable DHCP is selected, if it is not enabled then select enable and apply. If you had to enable it, restart the NVR and try the P2P setup again.

2.If you are still having issues, make sure DDNS is NOT enabled(unchecked). If DDNS is checked, uncheck it and apply then go back to Platform Access and disable P2P and apply. Once both are disabled, do a power cycle and reboot the unit. After the unit restarts enable P2P again, and do another power cycle.

3.Go to Extranet Access, Platform Access or DDNS and make sure LaView P2P is selected then apply, also make sure “Enable Stream Encryption” is disabled.

4. If none of these work, then it could be a network issue. Try to restart your modem/router by unplugging it for about 45 seconds. Plug it back in and restart the NVR, then try to reconnect your system to the P2P account.

How do I find my system’s IP address?

To find your system’s IP address go to Main Menu>Maintenance>System Info>Network. The IPv4 Address at the top is your local IP. If your IP address is 0.0.0.0 or 192.0.0.64, this means your system is offline. There are a few causes from this, but usually it’s a bad ethernet cable or the cable is not plugged in properly to either the DVR or Router. If those are checked to be correct, try restarting your router by unplugging it for a minute and restarting the DVR.

Which mobile app do I need?

-If you have DVR starting from LV-N52xxxx please download “LaView Patrol”

-If you have DVR starting from LV-N9xxxx, LV-D11xxxx, LV-D21xxx, or LV-T94xxxx, please download “LaView Net”

-If you have DVR starting from LV-D04xxxx, or LV-D51xxxx  please download “LaView Mobile”

My system keeps rebooting every few minutes. – LV-T93 units Only

You’ll need to upgrade the systems firmware to fix this issue. Try to upgrade the firmware immediately after the system has restarted to avoid a potential reboot during the upgrade process. Please follow the instructions below to do this.

Please download the firmware here: https://www.dropbox.com/s/yf6thpfyx04ag33/digicap.dav?dl=0

Once you have that file, put it on a flash drive and connect the flash drive to the DVR. Go to Main Menu>Maintenance>Upgrade and click on the Digicap file, then upgrade at the bottom. Once this is complete the system will reboot, and you’ll have the new firmware.

How do I find my system’s IP address?

To find your system’s IP address go to Main Menu>Maintenance>System Info>Network. The IPv4 Address at the top is your local IP. If your IP address is 0.0.0.0 or 192.0.0.64, this means your system is offline. There are a few causes from this, but usually it’s a bad ethernet cable or the cable is not plugged in properly to either the DVR or Router. If those are checked to be correct, try restarting your router by unplugging it for a minute and restarting the DVR.

I need to reset my password – LV-D04xxxxx

Please email us at info@laviewusa.com to reset the password for this system. In the email please mention you need a password reset along with the model number and date that displays on the main view of the system. A technician will reply with some instructions and a temporary password for your system.

How do I back up files off my DVR? – LV-D04xxxxx

To backup files on your DVR connect the USB drive to the USB port then go to Main Menu-Storage-Backup-Select USB device-Backup-Select “AVI”-Choose Start & End Time-Add-Select File-Start. Once the file has been backed up to the device please disconnect the USB drive.

How Do I set up recording on my DVR? – LV-D04xxxxx

Instructions:

2. Go to Main Menu>Configuration>Record>Record Plan>SET>Select period 1 for Normal(Continuous) or MD (Motion Detection) and then check the Select All box to copy the settings to the rest of the week. Click Apply then OK. If you’d like to set up a different schedule for each day, set the record plan for specific days individually.

3. Click the “Copy” button in the Record Plan section to copy the settings to all the other camera channels, press Apply and then Ok. All channels will have the same color scheme if this is done correctly.

How do I connect my DVR to my cell phone? – LV-D04xxxxx

Please use our point to point service. To get the P2P service working on the DVR go to Main Menu- Configuration- Network- make sure DHCP is checked (if not please check then click app. to apply). Then go to P2P under network and make sure that state says online (For model LV-KDT0808B7W go to Advanced-P2P service).

If it says the DVR is offline please check the Ethernet cable. Once P2P is confirmed online we will move to the LaView Mobile app that you can download from the Play Store or App Store. In LaView Mobile we will add a device with the “+ Device” then enter the Device ID and password shown in the P2P area. Make sure to save on the top right. Once you have your new device click on it then select 4 cameras and click the Play button. Live View should now start.

Please download the LaView Mobile app. Use the links below.

Android:
https://play.google.com/store/apps/details?id=com.vss.laview&hl=en

 Apple IOS:
https://itunes.apple.com/us/app/laview-mobile/id955357794?mt=8

For the Ipad use the HD version, this is for tablet use.
https://itunes.apple.com/us/app/laview-mobile-hd/id972423374?mt=8

LaView Mobile P2P Set Up
Note: The setup was done with an Android phone. The iPhone setup process is almost identical.

2. Click on the “+ Device” option.

3. Go to DVR, Main Menu>Configuration>Network>P2P then scan QR code or manually enter Device ID and password.

4. Press the “Save” button to be taken to the device list.

5. Select Device and select cameras. Press “Play” for Android or “Live” for iPhone to start live view.

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Getting started guide for iDVR-PRO analog CCTV / HD security camera DVRs.

These are the initial setup steps that CCTV Camera Pros recommend that customers follow for iDVR-PRO HD-CCTV DVRs. These instructions were written for the new hybrid iDVR-PRO DVRs which support CCTV, HD-TVI, and AHD cameras. This article covers the initial configuration setup that is recommended before getting into any other advanced setup of your new CCTV DVR.

iDVR-PRO HD CCTV DVR Setup

Read More : Best NVR camera systems 2023

Setup Topics

Here are the setup topics that are covered in this article in the order they should be performed.

Connect Monitor, Power Supply, USB Mouse

After you unpack your new DVR, locate the power supply and USB mouse that is included. Connect the mouse to the USB port on the front or back of the DVR. The USB mouse is the easiest way to navigate the user interface of the DVR. You can also use the IR remote control if you prefer. Please note that a wireless remote is not included with iDVR-PROA models.

Next, connect a monitor to your DVR. Even if you do not plan on keeping a monitor connected to your DVR because you will manage your DVR over your network, the initial setup still requires a monitor to be connected.

Supported Monitors

Please note that all iDVR-PROs models have an HDMI and VGA monitor ports. YOU MUST use a widescreen format HD monitor that supports one of the following video resolutions.

1080p resolution (1920 x 1080) is recommended for the best experience.

Connect the power supply included with your DVR to the power input on the back of the DVR, then to a power source (wall outlet). The DVR will boot up.

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Test Cameras Before Installing

If you are using any new cameras with your iDVR, we highly recommend bench testing them before you mount them. What does bench testing mean? It simply means that you connect each camera to a power supply and monitor before you mount them. This can be accomplished by connecting each camera to your DVR and viewing them on the monitor that you connected to your DVR.

Testing your cameras before installation has the following benefits.

 Confirm all cameras are working properly before mounting them.

 Opportunity to also test all of your cables if you are using premade CCTV cables.

 Configure video inputs on DVR for CCTV. AHD, or HD-TVI type cameras (details below).

 If any of your cameras use an OSD or varifocal lens, it gives you the opportunity to get familiar with these operations, which is much easier to do on the ground rather than up on a ladder.

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Using Pre-made Cables to Wire Your System

If you are using pre-made cables to install your system, we have a complete premade Siamese cable wiring guide that you can find here. Please reference it to see many examples of how pre-made cables can be used to wire analog CCTV and HD CCTV cameras. It is a great reference – especially if this is your first installation.

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Using RG59 Cable Spools to Wire Your System

If you are using spools of RG59 Siamese cable to install your system, we have a complete RG59 Siamese cable wiring guide that you can find here. Please reference it to see how-to use RG59 coax cable to wire an iDVR-PRO system with analog CCTV and HD security cameras – with individual power supplies or a power supply box. It is a great reference – especially if this is your first installation.

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DVR Interface Introduction

Watch this video to learn how easy it is to navigate the iDVR-PRO using the USB mouse that is included. This is a great video to get familiar with how to navigate the user interface.

Time / Date Setup

It is important to set up the time, date, and timezone of your DVR before you begin recording operations. Otherwise, you will be unable to figure out the true time that an event occurred. Follow these steps to set up the time and date on your DVR.

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CCTV, AHD, HD-TVI Camera Setup

iDVR-PRO hybrid surveillance DVRs support analog CCTV and HD-over-Coax cameras (AHD and HD-TVI formats supported). Each channel of an iDVR-PRO can be configured to use any of those camera types.

Watch this video to see how to specify CCTV, AHD, and HD-TVI camera types for each channel of your DVR. Important Update! The latest iDVR-PRO surveillance DVRs now automatically detect the video format of each camera. The newest models no longer need to be manually configured as the video explains.

Video Recording Setup

iDVR-PRO surveillance DVRs support the following video recording modes.

Watch this video to see how to set up recording on your DVR.

Additional Setup

This article is our recommended starting point to set up a new iDVR-PRO surveillance DVR. There are many additional configuration options that the iDVR-PRO is capable of. Please refer to these pages for more support and setup information related to iDVR-E DVRs.

Surveillance DVR Dual Monitor / Spot Monitor Live Display Setup

for iDVR-PRO HD / CCTV Camera DVRs

This article will go over how to set up the dual monitor / spot monitor feature for iDVR-PRO HD surveillance DVRs. All iDVR-PROs have high definition HDMI and VGA outputs. iDVR-PRO A models only support dual monitor mode. The iDVR-PRO H series DVRs support dual monitor and spot monitor modes. In spot monitor mode, can use the HDMI output as the main monitor and VGA as a spot monitor or vice versa. This is a good solution for users that need to see a continuous live view their security cameras on one monitor and use the other monitor for DVR management such as general viewing, playback, settings, etc. You can watch a demo video here.

Dual Monitor

In dual monitor mode, both the HDMI and VGA outputs the main display (mirror mode). Dual monitor mode is supported by A and H model iDVR-PROs.

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Spot Monitor

iDVR-PRO8H and iDVR-PRO16H models support spot monitor mode, in addition to dual monitor. This allows one monitor to display a customizable continuous live video feed, while the other monitor displays the main monitor for DVR operations such as configuration and recorded video playback.

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Spot Monitor Setup and Live Camera Display

Watch this video to see the spot monitor setup at CCTV Camera Pros office using an iDVR-PRO16H DVR and 16 HD CCTV cameras (1080p AHD and 1080p HD-TVI type cameras).

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HD Spot Monitor Setup

Follow these instructions to select between dual monitor and spot monitor modes.

1. By default, the iDVR-PROM and H series DVRs are to set to output duplicate displays on both the VGA and HDMI outputs.

To set up one of the displays as a spot monitor, select Menu > System Setup > Display > Dual Monitor.

Next, change the Display Mode from Duplicate These Displays to Main Monitor + Spot.

Once we have it set to Main Monitor + Spot, to the Display Type and set which monitor you would like to run as the Main Monitor and select which you would like to use as the Spot.

NOTE: We recommend keeping the Display Resolution set to Auto. This way it picks up the best resolution for your monitor’s spec.

2. Next, you can setup custom display screens and camera ordering for the Spot Monitor display. Click the Edit button next to Spot. You can now select the Add View Type button to select the cameras you would like to display on the Spot monitor. You may configure up to 16 displays that consist of single, quad, 9 channel, and 16 camera screen views.

Once you have the cameras / views setup, you can select the Apply button. That is it, you have successfully setup the iDVR-PRO DVR to run Dual Monitors.

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Legacy Model Spot Monitor Support

Our legacy, non HD iDVR-PRO models (analog CCTV only), use an analog BNC output for the spot monitor. You can refer to this article for analog spot Monitor Output Setup information.

Please, continue below for setup instructions if you have an iDVR-PRO8H or iDVR-PRO16H that supports HD over coax cameras (AHD and HD-TVI cameras).

Surveillance Video Recording Setup for iDVR-PRO HD H.264 CCTV DVRs

Follow these instructions to set up the surveillance video recording type for iDVR-PRO HD security camera / H.264 DVRs from CCTV Camera Pros.

Recording Modes

iDVR-PRO CCTV DVRs support the following recording modes.

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Setup Instructions

To configure the recording mode that you want to use, hover the mouse cursor over the lower part of the screen. The DVR main menu will appear. Click Menu > Record Setup.

The following screen will be displayed which shows all of the recording modes that the DVR supports.

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If you want to set up a recording schedule for continuous, motion, or alarm based recording, you must click the drop-down box on the above screen and change the mode from autoconfiguration to manual configuration. Autoconfiguration sets all cameras to record at the max resolution and frame rate for continuous, motion, and alarm type of recording.

If you select manual configuration, you can set different choose a different frame rate, resolution, and video quality / compression for each camera (even for different time frames). Using the mouse, select the recording type that you want to set up.

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Continuous Recording

If you select manual configuration then continuous recording, the following screen is displayed which lets you setup unique configurations for each camera and you can also click on the schedule tab to set a schedule for when each camera will record continuously (effectively making this scheduled recording mode).

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Motion Detection Recording

If you select manual configuration, then motion recording, the following screen is displayed. One this screen users can choose the resolution, frame rate, quality, and whether audio recording is on or off (surveillance microphone required) for each camera when motion is detected.

Users may configure each camera for motion detection recording by selecting the motion sensor option under the camera menu. Users can turn motion detection on / off, enable an icon to be displayed on the screen when motion is detected (Mark field), and sensitivity level for each camera. Users can also define specific zones within each camera view for motion detection by selecting the edit area button.

The below screenshot shows how to mark the door in this room as the only area that motion detection will be applied to.

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Alarm Recording

If you select manual configuration, then alarm recording, the following screen is displayed. One this screen users can choose the resolution, frame rate, quality, and whether audio recording is on or off (surveillance microphone required) for each camera when an external alarm (such as door sensor, PIR motion sensor, etc) is triggered.

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Intensive Motion Detection Recording

If you select intensive motion recording, then you may configure different recording resolutions, frame rates, and video quality for when each camera is recording continuously and while motion is detected. The idea behind this recording mode is to conserve space when there is no motion (but still record) and record at a higher resolution, higher frame rate, and quality when there is motion detected.

Intensive Alarm Recording

This mode is very similar to intensive motion recording. If you select intensive alarm recording, then you may configure different recording resolutions, frame rates, and video quality for when each camera is recording continuously and when an alarm is triggered. The idea behind this recording mode is to conserve space when there is no alarm (by recording at a lower frame rate and resolution) and record at a higher resolution, higher frame rate, and quality when an alarm is triggered.

Intensive Motion / Alarm Recording

This mode is also very similar to intensive motion recording. If you select intensive motion / alarm recording, then you may configure different recording resolutions, frame rates, and video quality for when each camera is recording continuously vs. when an alarm is triggered or motion is detected. The idea behind this recording mode is to conserve space when there is no alarm or motion (by recording at a lower frame rate and resolution) and record at a higher resolution, higher frame rate and quality when an alarm is triggered or motion is detected.

Panic Recording

The panic recording settings control the video resolution, frame rate (FPS), video quality and whether audio surveillance is on or off when panic recording is triggered on the DVR. Panic recording is enabled when a user presses the panic button on the front of the DVR or from the user interface menu using a mouse. When panics recording is enabled, this overrides any current recording mode (schedule, motion, alarm, etc. and sets all cameras to continuous recording).

Avoid Security Camera Motion Detection False Alarms

How-to adjust motion detection sensitivity & mask areas on iDVR-PRO CCTV surveillance DVRs

Anyone who uses video motion detection with a security camera system knows that it can be tricky to get the motion settings just right in order to avoid false alarms. It is especially tricky with outdoor security cameras because of all the things in nature that create motion. CCTV DVRs typically have sensitivity and motion mask areas to help. This article will guide iDVR-PRO surveillance DVR users of how-to setup the sensitivity settings and motion detection mask areas so that video motion detection can work as effectively as possible with little or no false alarms. You may also be interested in these instructions which explain how to set up motion detection recording on your DVR using an external alarm input.

How to reset the password to your Gamut recorder

This article will show you how to find the necessary information you need to send us so that we can help to reset the password for your Gamut recorder.

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First, turn the recorder on and move your mouse to the bottom of the camera live view screen. A blue bar will appear at the bottom; click on the ‘i’ symbol that I have marked in red in the screenshot below.

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This will open up a page of information about the recorder including the MAC address.

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You will need to send the MAC address and the date and time on the recorder, even if the time/date on the recorder is not actually correct. 

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This is very important, because we will generate a temporary password for you which is created based on the unique MAC address of the device and the time and date on it. If the date and time are accurate, just say that, or if you know it is five hours behind but the date is correct for example, just mention that when you email in and that should be sufficient. 

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Otherwise, just send in a picture clearly showing the MAC address and date/time on the device and say exactly when the picture was taken.

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Get in contact here, set the support status as ‘Password reset’ and the email subject as ‘Gamut password reset’. You will also need to send your original order/invoice number and the original delivery postcode to confirm your identity.

We will try to get back to you as soon as possible.

How to set up and view your Gamut PTZ on a Windows or Apple computer (GTIP210PTZ)

Purpose of The Guide

This guide will walk you through the initial configuration of your Gamut PTZ and show you how to view the camera on your computer.

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Before You Begin

Let’s Get Started

First we need to make sure that the camera is talking to your network. If you look on the box for the camera and on the side of the camera itself you should see a sticker that looks something like the one shown below.

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Make a note of the IP Address, User name and any Password shown on the sticker.

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Next we need to open Internet Explorer on the computer. In the address bar at the top of the page enter the IP address that you saw on the sticker. You should then be prompted to log in to the camera, here you need to use the User name and Password shown on the sticker, if there is no password on the sticker then leave the password field blank.

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Please make sure that you are using Internet Explorer and not any other browser. The reason for this is that most CCTV systems require the use of software called Active X to be able to display your live video and that software is only supported by Internet Explorer.

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If you are prompted to install any software you need to allow this to happen, this software enables your computer to display the video feed from the camera.

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At this point you should be seeing a live view from your camera and can go ahead and fit your camera wherever you need it. To watch your cameras in future you will simply need to open Internet Explorer, go to the IP Address from before and log in to the camera. From there you can also control the motion of the camera by using the PTZ controls shown below. These features are explained more in depth in other guides which can be found here.

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If you were unable to access your camera this way then it’s not a problem, we just need to use a different method. Alternatively if you wish to view the system without having to log in through Internet Explorer each time then continue reading and you will see how to view the camera without needing to log in each time.

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First open CMS5/VMS, the program that you installed before we began, and click on Device Manager. You will now be presented with a screen that looks like this:

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You should see a camera in the list that has the same IP Address as previously seen on the sticker on the camera. If you don’t then click the IPV4 Search button and after a few moments the camera will appear. Select the camera by ticking the box to the left of it and click Add.

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The camera will now be displayed in the bottom half of the window. Towards the right hand side you will see a number of buttons, you need to press the Modify IP button as highlighted in the following image.

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At this point if you wish to use the camera through Internet Explorer rather than CMS5 you are now able to. Make a note of the new IP address that the camera is displaying and follow the steps detailed near the top of this guide for accessing the camera using Internet Explorer.

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Now click the Home button to return to the main page for CMS5/VMS, then click Monitor. On the right hand side you will see your camera in the list of devices. Double click on your camera and the video feed will appear in the middle of the screen. If you then double click on the video if will go in to full screen mode so you can see a larger picture. To then control your camera click the button shown below and the PTZ controls will appear. As before more articles about controlling your camera can be found by clicking here.

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GAMUT RECORDER Installation and user guide

Read More : UNV Recorder Set Up Guide

How to add your Gamut recorder or camera to a mobile phone or tablet

Purpose of The Guide

This guide will show you how to add your Gamut camera or recorder to a phone.

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Before You Begin

Your Gamut device will need to be turned on and connected to your internet router. If you have a recorder with a hard drive you will need to use a TV or Internet Explorer to set it up for the first time, follow the quick start guide to do so.

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If you are using a recorder and cameras, make sure that the cameras are connected and working.

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If you are using a Wi-Fi bridge system with your camera, make sure that the bridges are turned on, wired correctly and communicating before you begin.

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You will need to download the app RXCamView onto your phone or tablet.

Android

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Apple

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Let’s Get Started

Open up RXCamView on your device and tap on the head and shoulders icon to open the side menu.

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Then tap on ‘Device List’.

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On the Device Manager page, tap on the ‘+’ icon then tap on ‘IPC/NVR/DVR’.

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The app will request permission to use your camera, allow it to. It will open up your camera and you need to point the camera to the QR code on the label on your recorder or camera.

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Once you have successfully scanned the QR code the app will prompt you to fill in some information. Leave the IP/Address and Media Port fields, the username is admin by default, and the password is blank by default.

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Then the device will appear in the device list, it should say ‘Connected’. If it says ‘connect close’ then check the password is correct and that nothing has been disconnected.

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If you tap on the play icon underneath the device, you will be taken to the live view window. Just tap on the name of the device to begin live view.

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To view recordings, just tap on the film reel icon at the bottom right below the live view screen:

For more information on the settings of the recorder, please refer to the quick start guide or the manual.

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If you find that the device only works when you are connected to the same internet router as it, and not when accessing it via another Wi-Fi network or with 4G, take a look at this guide.

How to access your Gamut camera or recorder using a Windows or Mac computer

Purpose of The Guide

This guide will show you how to access the live footage, recordings and settings of your Gamut camera or recorder, using a Windows or Mac computer.

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Before You Begin

Your Gamut device will need to be turned on and connected to your internet router. You will need to use a TV to set up the recorder for the first time, follow the quick start guide to do so. After the initial setup, a TV or monitor is not necessary when accessing the recorder via a network connection.

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If you are using a recorder and cameras, make sure that the cameras are connected and working.

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If you are using a Wi-Fi bridge system with your camera, make sure that the bridges are turned on, wired correctly and communicating before you begin.

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Let’s Get Started

Now that you have connected your recorder/camera to your internet router and turned it on, you will be able to view it using a program called Surveillance Client.

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First you will need to download some software called Device Config Tool, which will allow you to find out the IP address of the camera/recorder and edit some of the settings.

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Download it from here if you are using Windows, and here if you are using a Mac.

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Once the software has been downloaded and installed, you will see a window like the screenshot below. Make a note of the camera/recorders IP address.

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If the recorder/camera does not appear in the program, first ensure they are turned on and check the connections from the device to your internet router. If you are using a Wi-Fi bridge system, make sure that they are configured correctly (if they were not pre-configured) and are both turned on.

Surveillance Client

If you are using Windows you can download Surveillance Client from here.

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If you are using a Mac, download it from here.

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When you have downloaded and installed Surveillance Client you will be presented with a set-up wizard. Click Next, then Add Online Device. Your recorder/camera should appear in the list; select it then click Add Selected Device. 

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Now choose a name for the recorder/camera. By default the username is admin and the password is blank. Now click ‘Add’.

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You will see the device appear in the left hand pane. Select it, click ‘Import’, then open the ‘DefaultGroup’ folder on the right side and you will see it has been added.

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Click ‘Next’ then ‘Finish’ and you will be taken to the main menu. Now click on ‘Main View’.

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When you are taken to Main View, double click on DefaultGroup, then the name of your recorder (if you have one) and the cameras will be shown. In the screenshot I only have one camera connected, which is signified by the green play icon. Double click on the camera name to begin live view. If you want the camera to be in full screen, double click on the live feed.

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To access recordings, go to back to the Control Panel and then click on Remote Playback. Open up DefaultGroup on the left side panel, then select the cameras which you would like to view recordings from and click the play button. You can select the date using the calendar on the bottom right.

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To access the settings of the recorder/camera itself, go to the Control Panel, click on Group Device, then click on the spanner icon next to your recorder.

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For more information on the settings of the recorder, please refer to the quick start guide or the manual.

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What error message do you see on the screen?

We need to identify first the error message that your screen shows.

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 (from a DVR-4900/8075)
 (from a DVR-5580/5680)

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Here is an overview of the things we need to check:

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1. Camera to extension cable connection

For some of you who installed the cameras already and forgot to test the cameras first, that’s alright. You can skip this step for now. You just need to make sure that the 2 connectors of your camera are both connected firmly to the extension lead; otherwise, you might end up with a powered camera but no video connection or a powerless camera with a video connection. Check the image below, that’s how your camera needs to be connected to the extension cable.

a. Connect the power connector

b. Then connect the BNC video connector

Here is what it should look like after the connection.

2. Extension cable to power splitter

The extension will have 2 connectors on each end and you already used one end for the camera’s video and power connection. The other end of that cable needs to be connected to the power splitter especially if you have multiple cameras on your setup (disregard the splitter if you are dealing with an additional camera since it will come with its own power supply). The splitter will have 4 leads on one end and a single lead on the other. Pick one lead from those 4 and connect the power lead of the extension cable to it. See the image below on how it should be connected.

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3. Power splitter to the power adapter

Grab the single lead from the splitter and connect it to the power adapter. Use the provided 12v power adapter from the kit. Then plug the power adapter into a working power point, wall outlet, or power board.

4. Extension cable to the DVR

Going back to the extension cable, we are left with one connector. That connector will be connected to the ports at the back of the DVR. These ports are normally labeled as Video In or Video Input. You need to push the BNC connectors and twist them to lock them firmly to the DVR. Check below on how to connect the BNC cable to one of the video connectors at the back of the DVR.

You are all set! Live feed from the cameras should now display on the TV/monitor. If in case it didn’t, you might want to check Video Loss Troubleshooting for DVRs for some advanced troubleshooting.

Swann DVR Troubleshooting Guide

Read More : Swann Camera Troubleshooting

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Hard drive warning: Unformat error / Status: Abnormal 

This applies to recorders that were pre-installed with internal hard drives (HDD) and worked before. This error or warning appears when the hard drive is no longer recording or can no longer be accessed but is still detected.

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A. The HDD LED is solid, indicating the hard drive is still detected but is not reading/writing.

B. The HDD status (Menu > Device > HDD) shows “Abnormal” or “Unformat error”.

C. The HDD Free/Total capacity shows 0GB.

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A. & B. If Unformat error / Abnormal error shows

Do each step in the following order to remedy the issue:

A. & C. If Total Capacity is 0GB

Do each step in the following order to remedy the issue:

Note: Formatting will not erase the Swann firmware.

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No hard drive or hard disk found 

This applies to recorders that were pre-installed with internal hard drives (HDD) and worked before. The following are signs that the hard drive is no longer detected in your DVR / NVR:

A. The HDD LED is off.

B. The HDD status (Menu > Device > HDD) is blank, meaning No. 1 is empty.

C. You may have experienced an outage or changed the power adapter.
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A. & B. If you changed the hard drive recently

Bear in mind that only certain types of hard drives are compatible with CCTV security systems.

• We recommend using a surveillance-rated hard drive of the same size dimensions and storage capacity as your recorder’s hard drive, such as the Western Digital Purple, Seagate Skyhawk, or Toshiba Surveillance range of drives. If you wish to know the maximum capacity and size compatible with your DVR or NVR, you can request a Chat for “hard drive” and follow the prompts.

• Solid State Drives (SSD) for DVRs are NOT ideal for continuous recording, operation in high temperature setting, and large disk space. A DVR’s intention is reliability not speed. SSDs are very fast, but it will wear out eventually when writing happens frequently. Using an SSD is at your discretion.

• Desktop hard drives are not recommended as their low speed can cause playback skipping and errors. They are not optimized to support 24/7 read-and-write access.

Please visit Installing an additional Internal Hard Drive (HDD) for 16-channel Recorders for an example of how to change the hard drive of your recorder.

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A. & C. If you experienced an outage recently

The power adapter for your recorder was designed to protect the DVR or NVR in the event of a surge or power outage as adapters can be replaced easily unlike the whole recorder. Chances are the power adapter may be providing insufficient power for full recorder function (which includes the hard drive).

1.Ensure you are using a power adapter with the correct output rating for your recorder. See What power adapter should I use? for your DVR, NVR or NVW.

2.In the event of an outage, unplug all connections at the back except the TV, mouse and power adapter. This is to check whether the hard drive will be detected and whether the power adapter is still providing some power.

3.Change the power adapter to a known working one that has the same output rating as in step 1.

If the hard drive is detected after unplugging the cameras, chances are the power adapter is providing insufficient power and requires replacement.

If you are already using a compatible hard drive and a known working compatible power adapter, chances are the hard drive needs to be replaced. Please check What hard drives can I use with my DVR or NVR?

Swap DVR Power Adapters for Boot Issues 

The power adapter of the DVR and the power adapter of 4 PRO- camera models are interchangeable as long as they have the same output rating of 12V 2A.

We do this to test whether the power adapter is faulty or the DVR is faulty. Power adapters are designed to protect the DVR in the event of power outages or power surges.

Warning: Do NOT use a power adapter higher than 12V on the DVR. Doing so will void your warranty.

Step-by-Step Instructions

Note: If you have 8 cameras or more, you can swap the cameras’ power adapters instead of the DVR power adapter as long as both camera power adapters have the same output rating.

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What hard drives can I use with my DVR or NVR? 

This applies to Swann recorders with pre-installed internal hard drives for recordings. The type of hard drive compatible with Swann DVRs and NVRs are surveillance-type hard drives, which are connected via SATA cable. Before you decide to upgrade your internal hard drive, you MUST know the type, capacity, and size that your model is compatible with:

Compatible Type by Brand

 The following surveillance hard drives are compatible with Swann recorders:

• Seagate Skyhawk by Seagate

• Western Digital Purple by Western Digital

They vary in capacity and size, so check below to identify what is compatible with your recorder.

Compatible Capacity

This is the maximum number of storage capacity in gigabytes or terabytes that a hard drive has which varies in compatibility with your recorder.

Most Swann recorders are pre-installed with a hard drive internally. If you wish to upgrade the capacity of your hard drive, you need to check with our Technical Support for the maximum capacity that your recorder model will support. The maximum capacity varies by model number.

Customers with Swann Security and HomeSafe View app-compatible products can inquire via phone.

Compatible Size

Should you wish to upgrade your hard drive, ensure to acquire the same size dimensions as the one in your recorder. Surveillance-type hard drives come in two sizes:

If you are unsure, customers with Swann Security and HomeSafe View app-compatible products can inquire via phone.

Compatible with External Hard Drives

If your DVR or NVR has an eSATA port on the back panel, it means your recorder is capable of connecting an external surveillance-type hard drive.

The function of the external eSATA port may either be for exporting recordings or recording depending on the chipset of your recorder model. For example: Can I use an external SATA hard drive to my DVR8-3000 to increase recording capacity?

The following recorder series have an external eSATA port for a hard drive of up to 3TB in capacity for external recording:

Compatible microSD Cards 

If your recorder model contains a microSD slot, it can support up to 128GB capacity for the microSD card.

The following recorder models are compatible with up to 4TB capacity for the hard drive and 128GB capacity for the microSD card.

Note: Simultaneous recording to both the internal hard drive and microSD card is not supported. If there is a hard drive internally, recording to the hard drive will be prioritized.

Not Compatible

DVR/NVR went offline after an outage or changing routers or Internet Service Provider 

This article applies to DVRs or NVRs that are hardwired to your router, and affects mobile or computer streaming, push notifications, and other features requiring internet connectivity.

The DVR or NVR going offline is a common occurrence when changes were made to the router, its settings, an outage, or changes in IP by your Internet Service Provider (ISP). In order to get it back online, you must have physical access to the DVR or NVR to check the following:

1. If there was a Power or Internet Outage

Normally, turning off the recorder and then turning it back on again will get the DVR or NVR to re-establish communication with your router. However, this will only work if its Network setup is set to DHCP by default. This ensures that the router is able to detect the DVR/NVR via ethernet and update its IP address.

If rebooting did not work, please try additional steps from this article: Remote Access – Basic Router/Network Troubleshooting.

If the live view is blank, then the outage may have affected the power supply. Check this article to troubleshoot: Troubleshoot a Boot Failure or Rebooting issue of a Recorder (DVR/NVR/NVW).

2. If you changed or replaced the router (changed ISP)

See types of routers that may or may not work with the DVR or NVR in this article: Network Setup: What do I need for my DVR/NVR to go online?

If the router is compatible, then the connection between the recorder and the router just needs to be refreshed. See this article for the first few steps to re-establish the network connection: Remote Access – Basic Router/Network Troubleshooting.

3. If you added another router or extender

Ensure that the network connection setup has not changed. If the DVR or NVR is still connected to the same router, but that router was connected to a cable modem instead of a wall, then the setup is no longer a direct connection but a bridged connection.

See why the DVR or NVR may not work with a bridged router or particular extender in this article: Network Setup: What do I need for my DVR/NVR to go online?

How to factory reset my DVR / NVR (V8) 

Default Settings VS Factory Reset

To load settings to default in recorder models, you must be logged into the recorder via TV and mouse or computer software.

How to restore settings to factory default via TV and mouse

You must know the user name and password of your recorder in order to do this method. If you do not know the password, you need to perform a password reset instead. See How to reset the password or get the recovery code of your DVR/NVR/NVW

1.Right click on Live View or go to the Task bar.

2.Choose the first icon: Setup.

3.Go to Advanced > Maintain (tab).

4.Click on Load Default.

5.Check System> Save.

You will be taken to the Startup Wizard to set a new password. See Frequently-asked questions and tips to complete the Startup Wizard

How to restore to factory default via Windows software

The DVR or NVR must already be added in the software beforehand and is online in order to do this method. If your DVR or NVR has not been added, you need to perform a password reset instead. See How to reset the password or get the recovery code of your DVR/NVR/NVW

Via HomeSafe View software: 

Go to Control Panel > Group Device Management > Devices: hover over Device > click on Remote Config (wrench icon) > Advanced > Load Default > Check the appropriate box > Save.

Via Swann Security VMS software:

Go to Device Management > Advanced > Load Default > Toggle the appropriate options > Save.
 

Warning: Once you have restored the recorder’s settings to default via software, you are required to set a new password via TV and mouse hardwired to the recorder. If you are unable to login to the Main Menu nor access your recorder via software, you need to do this: How to reset the password or get the recovery code of your DVR/NVR/NVW

Troubleshoot a Boot Failure or Rebooting issue of a Recorder (DVR/NVR/NVW) 

If you your Swann recorder (DVR, NVR, NVW or wireless recorder) is experiencing the below issues, then your unit may have a boot failure problem:

To isolate, consider following the steps below

• Power rating – the common output rating for DVR PSUs is 12V / 2A (2000mA) and 12V / 1.5A – 3.75A for NVRs depending on the model of the recorder. 

 Note: Some of the older DVR PSUs use 12 V / 3A and 48 V / 5 A for NVR. For a list of Power Adapter (PSU) ratings appropriate for your device, please check this What power adapter should I use article.

• Red tag label – most of the power adapter included has red sticker along the power cable to indicate its use (e.g. DVR/NVR or Camera).  

2.Plug to a wall outlet – to eliminate possibility of faulty extension cable or UPS.

 

3.Unplug some cables – if you have an Ethernet cable or cameras already connected, disconnect them for the meantime. Only leave the power plug and monitor connected.

4.Secure connection – ensure that the power plug is connected securely to the recorder and not loose.                            
Note: Some of the older NVR PSUs use a larger Barrel plug.

5.Turn on the recorder – some units may have power switch at the back. Ensure that it is switched ON.                                        

6.For DVR and NVW-800/AllSercure 650 units, if the NO power issue still persists, swap the camera PSU with the recorder to isolate problem. Check this article for the guide.

Note¹: If the recorder remains turned Off, check if the wall outlet where the Power Adapter (PSU) is plugged in has power.

Note²: If the recorder turned On but seeing a black screen, consider checking if your monitor support the correct screen resolution by following this guide – Video Mode Not Supported or Signal Out of Range or No Signal.

Why does my DVR / NVR / camera stop recording motion after a minute? 

DVRs and NVRs are set to record PIR/motion by default. Wireless standalone cameras can only record by PIR/motion. Where the camera is mounted can have an impact on how effective movement is picked up and recorded.

Mounting any camera with thermal and motion sensors in the wrong location and angle can prevent recordings of certain movement. For example:

• Movement in the directions indicated by green arrows are more likely to be detected.

• If the movement is toward and away from the camera at a short distance, the camera sensors may not be able to identify the changes between frames because the differences are subtle.

• If the movement stops, the DVR / NVR will stop recording. This means an intruder could still be standing on the same spot with subtle movements long enough to thwart the PIR/motion sensors.

Please see the fixes specific to your model for working around PIR/motion:

Fix for DVR: Set the already-mounted DVR camera to record continuously

This setting is ideal if you mounted your camera above your front door, and you expect the camera to record regardless of motion.

See How to Set Up 24-hour continuous recording for a Camera (DVR or NVR only)

Fix for NVR with V8 firmware: Set up Analytics for your NVR camera.

Perimeter Intrusion Detection (PID) with PIR can be configured for one NVR camera if you have a V8 recorder and camera.

 A perimeter intrusion region can be used to define specific areas that you want to monitor for motion. For example, a rule can be defined so that your NVR will alert you if one or more objects have entered the boxed region from a particular direction and stayed within the intrusion region for a particular time.

Please see the user manual for your NVR on how to set up PID: User Manual (V8 units – 8580, 8580RN, 8780, 8780RN,)

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Fix for any camera, especially WiFi cameras: Reposition the camera or add another camera for a different angle of view.

The ideal position of the camera is 7-8 feet high, pointing downwards at an angle to cover the area where people will be walking across the camera’s path

Step 1

From the Main Menu select Account

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Step 2

Select User ➞ Click on Add User to create a new Username and Password

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Note: You cannot modify the systems defaulted User Names.

Step 3

Create a Username and Password for your new account

Select the permissions you would like the account to access

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Step 4

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If successful, you should now see your new user listed below

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Audio Recording Setup

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From the Main Menu, go to Camera->Encode

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Click the More Settings option

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Click Audio on, Okay and then, Apply

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SCS Pro XVR full installation guide

Read More : Dahua NVR XVR Basic Setup Initial Setup

How to Setup Push Notifications via SCS Pro

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The following guide will apply to the SCS Pro App on the iOS App Store or Google Play Store.

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Start by opening the App. On the Home screen you will tap on the … next to the DVR/NVR you want to enable alerts on.

Then you will tap on Device Details.

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On the Device Details page you will tap on Multi-channel Alarm Subscription.

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Enable the alarm notifications by sliding the switch at the top of the screen.

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Select which type of alert you would like to enable below. This example will show motion detection alerts.

Select the cameras you want to enable Motion Alerts for by tapping on the circle on the right. You can also tap on Select All in the top right if you want to enable alerts for all your cameras. Once you have made your selections tap on the back button on the top left.

Tap on Save at the bottom of the page.

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.You will now be receiving alerts on your mobile device. You may need to alter your SCS Pro App settings inside of your phone or tablet to allow notifications.

Changing Camera Names

This guide will assist you with changing the name of the camera in the Live View Display.

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First you will need to access the main menu by right clicking anywhere on the screen. Left click on Main Menu and enter your password. Then click on Camera under settings.

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In the camera settings click on Camera Name on the left .You will see a list of all the camera channels with their default names. Click in the text box next to the camera you want to modify and type with the on screen keyboard.

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For this example we will name the Channel TEST and then click the apply button on the bottom right.

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You should now see the updated channel name on the Live View screen for that camera.

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NOIP DDNS SETUP INSTRUCTIONS

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Step 1

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Go to https://www.noip.com and Sign Up for an account.

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Make sure to Check the box “Create my hostname later” and create your account.

Step 2

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Once your account is created and verified proceed to the Login Page https://www.noip.com/login?ref_url=console

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Login with your account from here.

Step 3

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Once you login you will be greeted by the dashboard, from the top left proceed to Account > Account Info page.

From the Account Info page, you will need to go to username and add a username. See Figure 1 below. This is for your device to login with later.

Once done, the NVR/DVR can be bound to the account and trace the Public IP from your Local Network and send that information to NOIP.

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Figure 1

Step 4

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Once the account info has been configured go to Dynamic DNS > NOIP Hostnames and create a Hostname

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When creating a hostname, you would put in the hostname spot a name or address that is easy to remember. For example, if the hostname is myhost211 and the domain is set to ddns.net when it is created it will look like “myhost211.ddns.net”

See Figure 2

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Figure 2

Step 5

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Once your DDNS is created, you can go into your system’s Main Menu > Network > DDNS page and select NOIP for the DDNS type. Then you would type in your login information to the username and password area of the system and type in the full domain name.

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i.e., Username: (NOIP Username) Password: (NOIP Password) Domain: “YourNOIPDomain.quickddns.com”

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If setup correctly NOIP will Dynamically update the IP as needed on its own. NOIP is a subscription service so if you do not have a subscription you will need to manually re-apply for your DDNS once every month.

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To enable this on older DVR’s pre 2015 you may need to go to Settings > Network > Advance Settings > DDNS and Double click on the setting then Enable it.

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With the DDNS configured on the system you will need to then port forward your router with either the TCP or HTTP ports for your system.

The Default ports that need to be opened for the Blue / Black line systems are TCP 80 for Web and TCP 37777 for the Apps.

You can learn more about Port forwarding on your router here.

How To Set Up Port Forwarding – Port Forward

With the steps above correctly setup your system will be configured to the NOIP Server.

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If you have any questions or issues please contact our Support team at

support@cctvsecuritypros.com or (888-653-2288) ext 3

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How to Reset Password via SCS Pro

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The following guide will apply to the Blue and Black Line recorders.

If using a Blue line NVR, make sure all cameras are connected.

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Start by Right Clicking with your mouse anywhere on the screen. Then select

Main Menu

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If you previously setup a Pattern Login. You will select Forgot Pattern

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On the Login Screen select the Forgot Password option on the right..

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On the Next Page. Please read and select OK at the bottom

This is the Password Reset screen. This screen shows a QR code on the Left that you will scan with your Smartphone or Tablet using the SCS Pro App.

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Once correctly scanned with SCS Pro. The email at the bottom of your screen will receive a Security code to reset your password. Please ignore the Mobile Client QR code on the Right.

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The steps on the next page will be using the SCS pro application on your Smartphone or Tablet

Once you have SCS Pro installed and opened. Click Setting at the bottom right.

Tap on Tool Manager at the middle of the page.

On this page, Select Password Resetting. This will bring up your Camera to scan the QR code. Please allow any permissions for the app.

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You can then Scan the QR code on the Left of your Password Reset screen.

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If scanned correctly, a Security Code will be sent to the email at the bottom of your Password Reset screen. Type the security code in at the bottom and create a new password. If asked to Sync Password with Remote Devices select Yes.

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Any issues please contact us at Support@cctvsecuritypros.com

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SMTP Setup Guide for

Blue/Black Line NVR on Gmail

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Step 1.

Go to https://myaccount.google.com

Navigate to Security > How you Sign in to Google and Enable Two Step Verification.

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Once the 2-Step Verification is Enabled you need to go into your Google Account Security page and Search for App Passwords at the top

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Select a Custom Device from the Right Dropdown Menu

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Once done click Type in a name for the Device and click Generate

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Copy the Generated Password Google gave you and save it somewhere safe.

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You will need the password here for the next step.

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From the system interface you will now navigate to the Main Menu > Network > Email

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Input the following account information as listed in the image below.

Perform a test to confirm you are able to send emails from the SMTP Service.

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You can set up Alarm Event / Trigger Actions for the cameras on their corresponding Alarm

or AI page.

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For Example on the system under Main Menu > Alarm > Motion Detection > More you can enable it to Send Email alerts whenever there is a motion event.

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This can be applied to any screen with the Send Email function.

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With that you should be able to configure your Blue and Black Line system for email alerts. If you have any questions or issues please contact our Support team at support@cctvsecuritypros.com or (888-653-2288) ext 3

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Date & Time Setup

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In order to change the Date and Time you will need to go to Main Menu->System

Inside of System Settings navigate to the General Tab on the Left and Date & Time. Enter in your System Time. You may change the Format of the system time from a 24 Hour clock to a 12 Hour clock if you prefer. You may enter the Daylight Saving Time settings under “DST”.

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Be sure to Save your System Zone and click Apply at the bottom when you are done.

Remote Viewing on Mobile Devices

To access your recorder remotely you must first connect it to your modem or router using an Ethernet cable and power on the recorder.

Go to Main Menu->Setting->Network–TCP/IP and Enable “DHCP” Inside of the Network settings and Save.

*Some models require you to click “Edit or Modify” next to NIC1 to find the DHCP option to enable.

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Make sure DHCP is enabled. Click OK at the bottom.

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Be sure to Save / Apply these settings before moving on.

Navigate to the Main Menu-> Setting -> Network -> P2P (sometimes called Easy4IP) Enable P2P at the top of the menu and select Apply

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Your P2P status will show “Online” now. If P2P shows “Online” you can proceed to the next steps in this guide.

If you are still getting an “Offline” status

You may want to leave this menu up since we will be using the Device SN QR code in the next few steps.

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Downloading SCS Pro on your Mobile Device

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You must use our mobile application SCS Pro on your iOS or Android device. This can be found in the iOS App Store or the Google Play Store. Search for SCS Pro and download our free application.

Launch SCS Pro once it has been downloaded from the App Store or Play Store. Select your Region / Language. Once you are on the Home section of SCS Pro. Click on the + Icon at the top right corner. Select SN/Scan. Scan the Device SN QR code found on the right hand side of your P2P menu on your DVR or NVR. This screen may still be up on your system if you are following this guide. Once the code has been scanned you will see the Device SN appear on your device. Click Next.

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Select DVR/XVR or NVR. Enter a Device Name, your username (admin) and the Password you use to log into your DVR or NVR with. Click Save. The Live View will appear once the device has been saved.