Unlimited Access Anywhere, Anytime

When you combine our “Blue Line” IP Cameras with one of our compatible IP camera network video recorders you can keep an eye on your assets no matter where you are. Take advantage of the free remote viewing app to view on your cell. Use the free software to view and control you cameras on your tablet, or computer. Stay connected and have peace of mind knowing you can monitor your cameras remotely, without any additional monthly fees.

LATEST FIRMWARE UPDATES FOR YOUR DEVICE

UPDATING YOUR SECURITY CAMERA FIRMWARE

Firmware Updates

In order to do a firmware update you must first identify the EXACT model number of your DVR or NVR unit. The model number can be found on the sticker located on the bottom or side of the unit. All CCTV Security Pros model numbers begin with the prefix “CSP” (Example, CSP-XXXX). Please match your model number to the list provided below. You will also need to locate your order confirmation email to determine when the unit was purchased. Once you have identified the correct model number and firmware please continue by following the instructions below.

Blue Line IP Camera Troubleshooting v2

Upgrading Your Firmware

Please identify the correct model from the list of firmware provided below.

Please select the appropriate link and download the .bin file. Once the download is completed copy the .bin file to a USB Flash/Thumb Drive. We suggest formatting your USB drive to FAT32 before attempting the update.

**Note : Units with Build Dates of 2013 or earlier may require you to rename the file to “update.bin” before launching the upgrade.

Once the .bin file has been transferred onto your drive you can insert the USB Drive into either of the two USB ports found on your unit. One can be found on the front panel and one can be found on the rear of the unit.

Once the drive is inserted into the unit go to the following menu:

Main Menu –> Setting –> System –> Upgrade. Click Start. Find and select the .bin file you transferred to the USB Drive and Click Start.

*NOTE – On select models you will need to go to:

Main Menu–> Info –> Version –> Upgrade

The unit will now begin upgrading to the latest Firmware Revision that is available for your device. Once completed the system will reboot. After the reboot we recommend doing the following:

1) Remove the USB Drive from your system.

2) Change your passwords on your “admin” account. For assistance in altering your password please follow this link: https://www.cctvsecuritypros.com/content/pdfs/password-account-settings.pdf

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IMPORTANT: If you are having difficulty identifying the correct firmware please email us at support@cctvsecuritypros.com with your order number and unit model number.

User Account Locked

Your system will lock itself out when you or someone else has attempted to log into your DVR

with an incorrect user/password combination more than three times within 30 minutes

When this happens you have two options.

1. Wait 30 minutes after the last failed login attempt and try again.

2. Reboot the DVR by using the rear toggle switch or by unplugging.

When the unit powers back on try and login with the default username and passwords.

Username: admin

Password: admin

or

Username: 888888

Password: 888888

If neither of these passwords get you into your system you will need to email us at

Support@CCTVSecurityPros.com

and request a Master Password. Once we can confirm your

account we will happily be able to provide you with the correct login credentials.

Please have your Order Number or DVR/NVR Model Number when requesting a Master

Password.

*Note: The DVR/NVR Model Number can be found on the Bottom or Side of your system.

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IP Camera Harness Repair

If your connector looks like the ones below, moisture has gotten into your RJ45 connector. The number one cause of premature IP camera failure has to do with improper weatherproofing techniques. If caught early enough a simple cotton swab and rubbing alcohol will clean that connector right up! You may need to resort to some heavier duty electrical contact cleaner if the cotton swab method does not work.

If all else fails and the connector is too far gone and cleaning it will not work, you will need to perform a harness repair.

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In order to perform the repair you will need:

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1 x RJ45 Crimp Tool1 x Male RJ45  1 x Female to Female RJ45

Connector

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1 x Your choice of weatherproofing ( Weatherproof junction box or weatherproof Female to Female connection)

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Start by removing the RJ45 end off of your IP cameras harness. Be sure

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Strip back the outside insulation to expose the internal cables.

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Organize the cables to match the pinout of the IP camera. Slide the organized cables into the connector and crimp. All CCTV Security Pros IP cameras will use this pinout.

Connect your Female to Female RJ45 connector to check your work, you should have a functioning IP camera now that its void of all corrision.

Now that the IP camera has been repaired we still need to weatherproof this connection. It is now more vulnerable than ever!

Consider using a weatherproof junction box to make your connections in, or perhaps a weatherproof Female to Female connector.

Remember that different coupling styles exist so make sure that you are informed about how to use the coupler before you start crimping wires.

Troubleshooting Steps 4/8/16 Channel

(Cannot Find the Network Host)

To solve the error, please verify that the camera is properly plugged into the back of the system. If you unplug and re-plug it back in this should verify it is connected physically.

If the issue continues go to Main Menu > Camera > Camera List and delete the camera with the red status from the bottom list and do a Device Search to verify the camera is showing up on the top list.

If the camera does not show up this means the cable is not connecting properly, which could either mean the camera is not getting power or isn’t transmitting data. The best way to determine whether it is an issue with the Camera or Cable is to bench test the camera on a known working cable.

If it does show up but it has a different IP Address, please confirm the IP Address is in the 10.1.1.1-255 range (This is the default range of the internal Switch).

If the camera is not within the correct IP range, then the camera could need to be modified on the top list to properly connect in which you would select the camera, hit modify, type in the camera’s username and password and set the IP address to DHCP to automatically obtain an IP or statically assign the camera an IP address to match your switch range and gateway.

If the camera is on the correct range, you should be able to add it to the bottom list and it will come up with Green or Red, If Red double check the error message on the live view on the system.

If the Error says Invalid Username or Password, go back to Settings > Camera > Camera List and modify the camera at the bottom of the list and type in the correct login information.

If the error says Cannot Find the Network Host, check the IP Address is in the correct range, if it is you need to verify your cable is good by testing the camera with another known good cable or testing on a short patch cable as the cable could be experiencing packet loss.

Make sure the cable is T568B Standard and is within 100 meters (328 feet.)

Night Vision Issues

When a camera goes into night vision mode, the infrared LEDs around the lens turn on. If the video signal at nighttime or in dark locations is washed out, foggy or you see “halos” on the screen it is because the infrared LEDs are reflecting back into the camera lens.

cameras LEDs to focalize on the mounting surface and greatly reduce the Infrared distance.

Adding 3rd Party Cameras to Blue Line NVR

We always recommend using Blue Line IP cameras with our Blue Line NVRs for the easiest and most complete experience possible. However, we understand that using 3rd Party Cameras can be beneficial in some applications. This guide will explain the basics of adding a 3rd Party IP camera into your Blue Line NVR.

Information you will need to add 3rd Party Cameras.

With your camera attached to one of the PoE ports on your NVR, you’ll navigate to the camera settings from the main menu.

A 3rd Party Camera normally will not add itself, so you will need to go into the Camera List and click on Search Device. If the camera is detected, you will be able to select it and click on the Modify IP button toward the middle of the screen.

When modifying the IP address of the camera the default IP range for the PoE ports on the NVR is

10.1.1.xxx so you’ll want to make sure the camera is on the same range.

You will need to know the camera’s password to change the IP Address. Once the IP is successfully changed it should update after clicking Search Device again

Check the box to the left of the camera and click Add. Most cameras will show up with the Manufacturer as ONVIF. If they do not and show up as red, you will need to click on the edit button on the camera and change the Manufacturer to match the camera’s manufacturer, or to ONVIF if the manufacturer of the camera is not listed.

While in the modify window you can also enter the password for the camera in the password field. Once that is completed you can click OK. After a few seconds the status should change to a green icon and then you should be able to see the camera’s live view. Please keep in mind that if the Error Message says Invalid Username or Password you may need to login to the camera from the Web and setup an Onvif User for the system to login with.

If the camera is still showing offline, setting the manufacturer to PELCO can sometimes resolve the issue.

Additional 3rd Party Camera Information

DVR/NVR Rebooting

If your DVR or NVR is rebooting by itself please read the guide below.

If your DVR or NVR is rebooting once a week this is completely normal. Our DVR and NVR systems are designed to reboot once a week (Tuesday at 2AM by default).

If your DVR or NVR is rebooting more frequently you first want to check the power source of the DVR or NVR.

Be sure you are using the correct Power Source that was included with the DVR or NVR. Below are the correct power adapter specs so you can identify the correct one.

NVRCUBE = 12V, 2.0Amp NVRWIFI = 12V, 2.0Amp

LITE Series DVR = 12V, 2.0Amp

Pro Series DVR = 12V, 5.0Amp

Pro Series NVR = 3 Prong Power Cord to Power Outlet Extreme Series DVR/NVR = 3 Prong Power Cord to Power Outlet

If you can confirm you are using the correct Power Adapter you may need to double check the outlet you are plugged into. Try an alternate outlet and eliminate any Battery Backup Power Supplies for test purposes.

If the power source is not causing the reboot cycle it could be related to the internal hard drive. To check this out please continue reading.

First you will need to Power Off the DVR. We suggest powering the system down from the Power Switch on the rear of the system or by simply unplugging the Power Cable.

Once the system has been powered down you will need to open up the system. Please see below to locate the screws that need to be removed.

NVRCUBE or NVRWIFI

There will be 4 Phillips head screws located on the bottom of the system. Once the screws are removed the top cover will lift off.

Lite Series DVR

There are 2 Phillips head screws located in the rear and 2 on the side of the DVR, 1 on each side. Once the screws are removed the top cover will lift off.

Pro Series DVR/NVR

There will be 4 Phillips head screws located on the rear of the system. Once the screws are removed the top cover will slide towards the rear and lift off.

Extreme Series DVR/NVR

There will be 2 Phillips head screws located on the rear of the system. Once the screws are removed the top cover will slide towards the rear and lift off.

Once the top cover has been removed it will expose the Hard Drive and its connections.

First we want to Unplug the Large Black Connector. Press down on the metal tab and pull the connector out of the Hard Drive.

Now we want to unplug the second smaller connector (Blue Cable) from both ends. Press down on the tab and remove from the Hard Drive as well as the System Board.

Once the connections have been disconnected. Plug them back in securely and listen for the metal tab to click. This will ensure a good connection in between the System Board and Hard Drive.

Note*

While you still have the system open, it might be a good idea to check the cooling fans for any dust or debris that could be stopping the fan from moving. This could cause the DVR or NVR to overheat.

Once the connections are tight, lets put the top cover back on. When the cover is back on you can proceed to power on the system. Once the system is powered on you will need to monitor the system and check if it is still rebooting.

Disconnecting The Internet

If the system is still rebooting you may want to disconnect it from your Router or Modem by unplugging the Ethernet cable in the rear. You will loose your remote viewing capabilities temporarily while unplugged but can help us diagnose the issue.

With the cable unplugged you may want to monitor the system closely to see if this has made any changes to the rebooting issue.

Disconnecting Cameras and Other Sources

Disconnecting cameras, alarms, extra monitors and microphones is the last thing we can try to solve your rebooting issues.

Cameras, monitors, and microphones mounted near high voltage could be causing your system to reboot by itself. If your system detects any incoming voltage or amperage coming into the rear inputs the system will shut down to protect itself from damage.

Leave your main Display Monitor and Power Source connected. Disconnect one input at a time to see if it makes a change in your reboot cycle. If you notice a change in the rebooting you can single it out by using this method of elimination.

How To Setup a Security Camera System?

The first phase in setup of a security camera system consists of installing the cameras and running the wire. The second phase is completing the connections between the cameras and the recorder, which depends on the type of camera system you have purchased.

How To Setup a DVR Camera System

DVR camera systems consist of security cameras that have BNC jacks to send video over coax wire, and a 12VDC power connector for power. Such coax wire based systems use RG59U siamese cables that have BNC and 12VDC power connectors at each end, which allow video and power to be run together over one “siamese cable.” As shown in the setup video below, BNC connectors are silver colored metal connectors that twist lock on to the video jacks of a camera and DVR recorder.

Infrequently, an installer may use network cabling with video baluns instead of coax cabling, which was very common with older CCTV systems to transmit video signal over long distances. Regardless of whether you are using coax wire or video baluns, setup of a DVR camera system is similar as demonstrated in the following video:

How To Setup a NVR Camera System

NVR camera systems use plug-and-play IP Cameras that connect directly to built-in PoE ports on the back of the NVR. Such systems are also commonly referred to as PoE IP camera systems because the cameras use Power over Ethernet technology to send power/video/data all over one network cable. We recommend using CAT5e cable as a minimum, and CAT6 wire is recommended for runs longer than 150ft as its thicker wire gauge allows for improved power transmission.

Our IP camera systems feature plug-and-play compatibility between the NVR and IP camera. Unless otherwise specified, we ensure the cameras and NVR we sell are compatible with each other and allow even a novice user to setup a IP security camera system.

To gain a good understanding of your purchase, we recommend customers bench test IP cameras with the NVR recorder before installing the cameras. Once it is established that all cameras are operational, continue with mounting the cameras at the desired location and running the camera wire. Since installation errors are common when crimping CAT5e or CAT6 network cable, we recommend using a cable continuity tester to safeguard against wiring related issues.

As each camera is installed and connected to its wire, follow the video below to learn how to connect each IP camera to the NVR in a NVR camera system.

Once cameras are installed and wired to the digital video recorder it is time to login, and start using the system, which leads us to the third phase

How to use your surveillance system

1. How To Login to a Security Camera System

Before you are able to login to your camera system over the web, you need to login at the DVR or NVR itself using a mouse. Connect the recorder to a monitor that supports at least 1080P resolution. We recommend using a HDMI input capable monitor. Turn on the recorder and login using two possible login methods.

Please watch the video below to learn more from our video tutorial about the two different ways to login to your or security system.

In case you are unable to login due to a forgotten password, it is easy and secure to reset the password and gain entry into the unit. It is required that you be present at the recorder when following the video guide below on how to reset the login password. As shown in the video below, by answering some simple security questions you can quickly reset the login password.

2. Viewing Live Video and Audio on a Security System

All of our DVR Systems and HD NVR systems allow multiple viewing options. You can view multiple cameras in a grid-view or view one camera at a time in full screen mode. Full screen mode also allows the user to listen to audio from security cameras with built-in microphone. To hear audio from cameras, all of the following conditions must be met:

For a comprehensive guide of the different viewing options offered by our security camera systems, please watch the following video:

Regardless of whether you have an IP security camera system or DVR camera system, both provide the user with two types of zoom:

It is important to understand the difference between digital zoom and optical zoom, and the fact that optical zoom can only be used in live view mode. Below is a detailed video demonstration of each type of zoom function and how both can be utilized during live view to see objects far away. Using a 4MP security camera mounted 7ft above the object of interest, we show the power of optical zoom provided by a motorized zoom security camera to view objects in fine detail.

If your system has motorized zoom cameras or a outdoor PTZ camera that you purchased from CCTV Camera World, they can be easily controlled using our surveillance video recorders. Regardless of whether the motorized cameras are HDCVI or IP cameras, or whether your recorder is a DVR, XVR, or NVR, the cameras can be controlled using the friendly GUI interface of our systems as shown in the following video.

3. Setting Recording Resolution

A common misconception about our camera systems is that all cameras have to be the same resolution, which is not the case. Cameras of different resolutions can be used on the same recorder in any of our systems, granted the cameras are within the maximum resolution limit of the recorder. This is true for systems consisting of Tribrid DVR, XVR, or NVR recorders.
Encoding settings can be set individually for each camera channel. Depending on the maximum recording resolution supported by the recorder and the camera, our surveillance recorders allow up to 12MP recordings. All of our DVR and NVR recorders also have dual video encoding technology to provide two streams of video for each camera channel:

The Encoding menu has several settings that can be set. A good understanding of the following settings is important in getting the most out of our security camera system purchase from CCTV Camera World.

The in-depth video tutorial below discusses encoding settings available in your system and how to configure them.

4. Customizing Video Settings

We manufacture our cameras to produce the best possible picture quality automatically. Sometimes peculiar lighting scenarios in a scene may require customization. Our DVRs and NVRs allow multiple picture quality settings to be modified from the recorder as explained in the detailed video tutorial below. It is important to note that there is a difference in capabilities to modify image settings when comparing coax based cameras versus IP cameras.

Coax based cameras produce video that is encoded by the DVR, thus allowing picture quality to be modified before the video is saved by the DVR. In contrast, IP cameras encode video that is streamed to the NVR for saving the video stream; the video is not encoded by the NVR. Therefore, any changes made in the picture settings on the NVR must be communicated back to the IP security camera. If an incompatible IP camera is used with an NVR, such changes will not be communicated to the IP camera, and changes will not apply before video is encoded by the camera.

Our systems allow a wide variety of picture settings to be toggled depending on the camera specifications. In addition to picture brightness and contrast, the user can toggle image quality features such as backlighting, glare compensation (WDR), and image flip.

https://youtu.be/zW3g-dTV30w

5. Recording Method Configuration

All of our security systems offer a variety of video recording methods. Each security camera can be set to record independently and the user has the option to choose from the following recording methods:

The digital video recorders in our systems even allow multiple recording methods for each camera. For example, cameras can be set to record all the time or during a portion of the day using the scheduled recording method, while also recording upon motion detection. This preserves video integrity in case a motion event is missed, and is very helpful when reviewing recorded security footage to allow the user to skip to points in the timeline when motion is detected. The video tutorial below is an in-depth guide on how to set the different recording methods for each camera in your surveillance system.

https://youtu.be/jRfV3N8sAqY

6. Playback Recorded Video on your Surveillance System

CCTV Camera World’s security camera systems have a user-intuitive graphical interface to playback recorded video. Using a mouse connected to your recorder, it is easy to review recorded security footage in the Search menu. It takes 3 simple clicks to playback recorded video:

The video above is a comprehensive tutorial on how to playback recorded video, in which we cover:

You can playback one camera or multiple cameras depending on the resolution of the recording and the playback capability of the recorder that is part of your system. Our 4000 series NVRs support playback of up to eight 1080P channels, while our 5000 series NVR support up to sixteen channel playback at 1080P. Stronger playback capability is available when playing video over the network using our free computer client software to playback video on a PC or Mac workstation.

7. How to Download Video from a Security Camera System

When there is an incident, it’s important to have a camera system that allows easy download of security footage catching the perpetrator in the act. Our security camera systems are based on this simple principle to allow easy video download of a short video segment to a USB drive and playback on a Windows or Mac computer. To download video from any of our standalone recorders you will need a USB flash drive that is formatted with the NTFS or FAT  file system. The flash drive should not be more than 256GB. The video guide below on how to download footage from your security camera system walks you through the process.

Briefly, below is a list of simple steps on how to download video from a DVR Camera System or HD IP Camera System purchased from CCTV Camera World.

8. How To View Downloaded Footage from a Security Camera System

Once security footage has been downloaded from your surveillance system, it can be reviewed on a Windows or Mac OS computer using our free playback software called Smart Player. You can download it here for Windows and Mac. Here is a list of features of Smart Player which makes our systems one of the best security camera systems in the industry for video archiving and review:

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Upgrade your DVR Security System

If you have a camera security system that is wired for coaxial and you cannot run Ethernet, you can connect our Coaxial to Ethernet Converter Kit. This enables upgrading your analog system to IP while still using existing coaxial cabling. The converters are small, lightweight, easy to install, and do not need to be connected to an additional power adapter. There is no need to run new cabling, simply plug the converters in. Send data and power over coax up to 900 m (2,952 ft) reach (performance and supported length are subject to transmission coaxial cable and coupler quality). This is a cost-effective and useful solution for legacy DVR upgrades and future expansion.

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Coaxial to Ethernet Converters

To upgrade your wired system to an NVR with IP security cameras, you will need:

or

Features:

Easily Connect IP Cameras Over Existing Coaxial Cabling

Also Read : How to use Webcam on Surveillance Station on QNAP NAS?.

Installing your Coaxial to Ethernet Converters

Safety Precautions

Please read the following safeguards and warnings carefully before using the product in order to avoid damages or losses:

 WARNING: Do not use power line other than the one specified. Please use it properly. Otherwise, it may cause fire or electric shock.

Installation

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Product Overview & LED Indicators

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Mounting

The Coaxial to Ethernet Converter supports two installation modes: junction box or it can support DIN rail mount.

Note: Supports slide width of 28 mm (1.1”)

For full mounting instructions, please refer to the junction box’s Quick Start Guide on Lorex’s support page.

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Product Specifications

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PoE Power Supply Specifications (RG59 Coaxial Cable)

ePoE switch supply voltage 48V. / RG-59, max. DC resistance < 5 Ω / 100 m (328 ft)

ePoE switch supply voltage 53V. / RG-59, max. DC resistance < 5 Ω / 100 m (328 ft)

4K IP Wired Dome Security Camera with Smart Deterrence: Installation

This article provides instructions on how to install and connect 4K Smart Deterrence IP Dome Camera with Smart Motion Detection Plus (E893DD Series) to the NVR.

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Before Installing

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Installing 4K Smart Deterrence IP Dome Camera

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Connecting 4K Smart Deterrence IP Dome Camera

Connect the cameras and cables to your NVR using one of the following two setup methods.

1. Connect cameras directly to the NVR (recommended)

Connect the Ethernet cable to the camera and then connect the other end of the Ethernet cable to the NVR’s PoE ports. The camera may take a minute to power on after being connected.

Note: A 12V DC power adapter (model#: ACCPWR12V1, not included) is only required if connecting the camera’s Ethernet cable to a router or switch that does not support PoE.

Notes:

2. Connect cameras to a PoE switch or router on your network (not included)

Connect the Ethernet cable to the camera and then connect the other end of the Ethernet cable to a router or switch on your network. See your NVR manual for details on connecting the camera to your NVR using a router or switch.

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Using the RJ45 cable gland (optional)

The pre-attached RJ45 cable gland covers both the camera’s Ethernet connector and the RJ45 plug to provide weather-resistance and protection from dust, dirt and other environmental contaminants.

To use the RJ45 cable gland, twist the RJ45 cable gland barrel securely onto the camera’s Ethernet connector.

Tip: The RJ45 cable gland is weather-resistant. Seal the cap with silicone and/or electrical tape for additional sealing if it will be exposed to precipitation regularly.

Cable extension options

You can extend the Ethernet cable run for your camera up to 300ft (91m). To extend the cable run beyond 300ft (91m), a switch will be required (sold separately). Use an RJ45 coupler or a network switch (not included) to connect male ends of Ethernet cables together. We recommend using UL CMR approved cables available at lorex.com.

4K IP Wired Dome Security Camera with Smart Deterrence: Getting Started

This article provides instructions on how to setup the 4K Smart Deterrence IP Dome Camera with Smart Motion Detection Plus (E893DD Series).

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Important Installation Guidelines

The optimal installation location, including the height and angle of your camera, will depend on the type of detection settings that you want to enable. Since the optimal angle for person and vehicle detection is different from the optimal angle for face detection, you will need to select one approach.

Note: You cannot enable both face detection and person and vehicle detection at the same time.

Based on your detection preference choose between:

1. Optimizing person and vehicle detection accuracy

2. Optimizing face and mask detection accuracy

Note: Facial recording without consent is illegal in certain jurisdictions. Lorex Technology does not assume liability for any use of its product that fails to conform with local laws.

High accuracy Vs. low accuracy face detection

Accuracy will be influenced by lighting conditions and the distance/angle of a person’s face to the camera.

Mask detection

With face detection enabled, you can set the alarm type to detect if a person is not wearing a mask. A person not wearing a mask or improperly wearing a mask will be captured in the face preview sidebar and a notification will be sent through the Lorex App.

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For full instructions on installing and connecting the 4K Smart Deterrence IP Dome Camera to the NVR, visit Installing 4K Smart Deterrence IP Dome Camera.

4K Ultra HD Smart Deterrence IP Camera: Installation Guide

This article provides instructions on how to install and connect 4K Ultra HD Smart Deterrence IP Camera (E893AB Series) to the NVR.

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Before Installing

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Installing 4K Ultra HD Smart Deterrence IP Camera

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Connecting 4K Ultra HD Smart Deterrence IP Camera

Connect the cameras and cables to your NVR using one of the following two setup methods.

1. Connect cameras directly to the NVR (recommended).

Connect the Ethernet cable to the camera and then connect the other end of the Ethernet cable to the NVR’s PoE ports. The camera may take a minute to power on after being connected.

Note: A 12V DC power adapter (model#: ACCPWR12V1, not included) is only required if connecting the camera’s Ethernet cable to a router or switch that does not support PoE.

Notes:

2. Connect cameras to a PoE switch or router on your network (not included).

Connect the Ethernet cable to the camera and then connect the other end of the Ethernet cable to a router or switch on your network. See your NVR manual for details on connecting the camera to your NVR using a router or switch.

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Using the RJ45 cable gland (optional)

The pre-attached RJ45 cable gland covers both the camera’s Ethernet connector and the RJ45 plug to provide weather-resistance and protection from dust, dirt and other environmental contaminants.

To use the RJ45 cable gland, twist the RJ45 cable gland barrel securely onto the camera’s Ethernet connector.

Tip: The RJ45 cable gland is weather-resistant. Seal the cap with silicone and/or electrical tape for additional sealing if it will be exposed to precipitation regularly.

Cable extension options

You can extend the Ethernet cable run for your camera up to 300ft (91m). To extend the cable run beyond 300ft (91m), a switch will be required (sold separately). Use an RJ45 coupler or a network switch (not included) to connect male ends of Ethernet cables together. We recommend using UL CMR approved cables available at lorex.com.

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The NVR features embedded 16x 802.3 at/af PoE ports to provide users easy and convenient IP camera installation, and also supports remote and mobile access via VIVOCloud and iViewer apps for both iOS and Android devices. The VIVOCloud app provides instant push notification and direct video playback functions when triggered by an alarm notification and provides users a flexible and intelligent NVR for seamless use in small to medium sized video surveillance applications.

Highlight Feature

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New Web UI Available for Plug-in Free Browser

Actively adopting current trends and simultaneously protecting your cybersecurity, VIVOTEK’s new web UI supports Chrome browsers without the need for web plugins. It lets users login and operate with ease, and solves issues related to system administrator authority, safety risks, browser, and OS updates. Furthermore, it now supports H.265 technology meaning that users can attain higher and more efficient image compression rates than previous H.264 systems while maintaining high image quality.

More

Smart VCA Event Search

The NVR supports alarm management and event search of VIVOTEK’s deep-learning video analytics technology, Smart VCA. The user can search by single or multiple event types, playback triggered events and then export these search results to video clips.

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PoE Management

Allow users to quickly troubleshoot problems and monitor power use for better operation. When overloaded, some PoE ports will auto power-off until system power is falls below the threshold for system protection.

Integration with Genetec Security Center

VIVOTEK NVR’s are not only fully integrated with our own VMS software – VAST 2, now they are also able to connect with Genetec Security Center via ONVIF, offering various functions including NVR search & add, video/audio display, video streaming configuration, edge playback, and NVR firmware upgrades. With the connection to Genetec Security Center, reliable video surveillance solutions can be delivered to address small, medium, and large surveillance implementations.

Customer Support

Customer support allows VIVOTEK technical support to rapidly debug your NVR, users only need to export logs by pressing one key and providing the logs to the technical support team to get customer support.
In addition, you can get an access ID while connected to the internet. By keeping the remote access button on and providing the access ID to the technical support team, we can remote access your NVR to analyze the cause of errors and then debug it.

Better Video Quality with Lower Bandwidth

With H.265 standard and VIVOTEK’s Smart Stream technology, VIVOTEK NVR is not only able to provide the high quality video, also save the usage of network bandwidth and recording capacity more than regular H.264 standard.

4K IP Camera Video Input and 4K Local Video Output

Supporting 4K IP camera video input and 4K local video output, VIVOTEK’s NVR can provide users extra high definition video resolution ensuring they will never miss a single detail in both video monitoring and recording.

VIVOCloud App & Portal for 24/7 Viewing

The free VIVOCloud app makes surveillance lightweight and portable, ensuring efficient operation. The latest P2P technology makes remote access even more convenient, by simply scanning the QR-code and installing the app, users can view live streams and play recorded clips with the intuitive interface anytime, anywhere. Armed with the Push Notification function, users will directly get an alert message on their Android/iOS mobile device and directly playback the video to check for any suspicious activity.

Vivotek NVR Linux based user guide

Read Also : Vivotek firmware DVR NVR IPC Software download

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What information of the ND/NV-Series NVR should I provide to contact technical support for help?

Please provide the following information while contacting technical support for help:

We might need the following information, but they are not compulsory:

[Linux-based NVRs] How to upgrade the ND-series NVR?

Enhancing the functionality and security of your ND/NV-Series NVR is crucial, and firmware upgrades play a pivotal role in this process. Please follow the steps below to upgrade the ND/NV-Series NVR:

Before starting the upgrade, it’s recommended to back up your current settings and data to prevent any potential loss.

Step 1. Search for your NVR model on the VIVOTEK official website: https://www.vivotek.com/.

Step 2. Click on the webpage of your specific NVR model.

Step 3. Select ‘Downloads’ to find and download the latest firmware version (for example, ND9425P, as shown in the picture).

Step 4. After downloading, unzip the file to find a .img file.

Step 5. To update the firmware, access the NVR and import the .img file via Settings > System > Maintenance > Update Firmware.

There are two ways to access the NVR: via a Web console or a Local console. Please choose the appropriate method for accessing your NVR.

Web console

Navigate to Settings > System > Maintenance > Update Firmware and follow the previously mentioned steps.

Local console

Firstly, place the .img file on a USB drive and insert it into the NVR.

Then, access the system settings by clicking on the gear icon in the local view.

Once in the ‘Settings’ interface, go to System > Maintenance > Update firmware and proceed as described earlier.  

How to export debug logs and enable remote access function from ND-Series NVR(Linux-based)?

Starts from firmware version v4.1 of ND/NV-Series NVR, VIVOTEK add remote access function on the customer support page.

Please follow the step below to export debug logs and enable remote access* function to get access ID:

There are two ways to access the NVR, please choose which one you access to NVR. 

Web console.

Local console.

Note 1:
1.Remember to provide MAC address of ND-Series NVR at the same time when providing the access ID.
2. Remote access has 14 days validity.

Note 2:
* Important Notice *
The ND9213P, ND9323P and ND9425P NVR remote access service for customer support will be temporarily stopped starting from Feb. 7th, 2022 until the middle of April, 2022 due to service maintenance and firmware tunning. After the proper changes have been done in the cloud platform and the firmware, VIVOTEK will release an statement informing the new NVR firmware v4.1 release and will resume the remote services for those specific models.
For ND9441. ND9541, ND9441P, ND9541P, ND9322P, ND9424P, ND9322P-v2 and ND9424P-v2, remote cloud service will NOT be supported. 

Web console.

• Go to setting>System>Customer support page
(A). Export debug logs.
(B). Enable remote access.(OFF->ON)
(C). Cope Access ID.

Local console.

• Go to setting>System>Customer support page
(A). Export debug logs.
(B). Enable remote access.(OFF->ON)
(C). Cope Access ID.

How to export the backup/configuration file of the ND/NV-Series NVR(Linux-based)?

The NVR backup file contains the device configuration files, usually this file is exported as a security measure in case the device needs to be reset to defaults and then be restored with a predetermined configuration or previous configuration. This file can also be used by VIVOTEK Technical Support in case they require to reproduce an issue (using the same configuration parameters). In order to export the backup file of the ND/NV-Series NVR please follow the next guide:

Chose your interface:
There are two ways to access the NVR, please choose which one you access to NVR. 

Note: If you are planning to provide the configuration file to Technical Support for analysis/troubleshooting please remember to provide the password of the admin account as well.
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Web console:

Step 1. Using a browser, access the NVR using the username and password.

Step 2. Click on the gear icon to access the NVR configuration page.

Step 3. Click on the “System” tab and select “Maintenance”.

Step 4. In the “Maintenance” interface click on the “Backup” button to export the backup/configuration file of the NVR. 

Step 5.When the download promp appears, click on “Save” to save the backup file to the computer.

Step 6.Be sure that the file was correctly stored.

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Local console:

Step 1. Prepare and insert the USB into the NVR USB port. You can use either the back panel USB and frontal panel USB ports (if any) to extract the files. 

Step 2. In the Live View interface, click on the gear icon to access the device configuration page. 

Step 3. Go to the system tab, select the maintenance section and click on the “Backup” button to copy the configuration file in the USB. 

How to know the MAC address, model name, firmware version and device pack version of the ND/NV-Series NVR(Linux-based)?

Please follow the steps below to check the MAC address, model name, firmware version, and device pack version of the ND/NV-Series NVR:

There are two ways to access the NVR, please choose which one you access to NVR. 

Web console.

Local console.

Web console.

1.MAC Address:
Please open the Shepherd on your PC to find the MAC address of NVR.
(Refer to How to get camera list with camera model name, firmware version and MAC addresses via Shepherd?)

2.Model name, Firmware version and Device pack version:
Go to setting>Information>Information

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Local console.

1.MAC Address:
Please find the MAC label on the top of cover or bottom cover of ND/NV-Series NVR.
If there are 2 MACs on the MAC label, please provide us 2 MACs.

2.Model name, Firmware version and Device pack version:
Go to setting>Information>Information

How to get camera list with camera model name, firmware version and MAC addresses via Shepherd?

Question

How to get camera list with camera model name, firmware version and MAC addresses via Shepherd?

Answer

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Click from the list below to navigate to that section of this guide for more information.

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IMPORTANT:  For more detailed information specific to your model or if you do not see your issue listed below, please see your product’s manual on your Series support page.

To access your manual:

1. Visit Support.NightOwlSP.com and enter your Series into the Search bar.

NOTE: Your product Series can be located on the support sticker on your recorder.

2. From your product’s support page, scroll down and click on “Manual.”

Troubleshooting:

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NOTE: If you are still experiencing an issue after troubleshooting, please click on Contact Us from your product’s support page to reach our Technical Support Team via Live Chat or Phone.

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NightOwl DVR NVR Troubleshooting

Read More : Night Owl DVR / NVR Troubleshooting

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1. Recorder Not Powering On

If your recorder is not powering on, please try the steps below before contacting technical support.

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2. Video Loss

If your recorder is powered on, but you cannot see one or more connected cameras on your TV/Monitor or Smart Device, try the steps below.

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Cannot See the Recorder on Your TV/Monitor
If you cannot see any cameras or the recorder menu on your TV/monitor, please:

Have Video Loss Only at Night
If you are experiencing video loss, flickering lines or fuzzy images on one or more cameras at night, this may be the result of a faulty camera power supply. Try connecting the camera to a different power supply at night to see if the camera image is corrected.

Have a Camera with a Purple/Pink Tint?
If you are experiencing a purple/pink tint with a camera, it is possible that your camera is defective and needs to be replaced. However, please check the following first:

Video Loss On One or More Cameras

NOTE: Our wired NVR’s use Ethernet cabling and are powered by the NVR. Our Wi-Fi IP cameras each come with their own power adapter and wirelessly transmit video to the Wi-Fi NVR. You may need to re-pair the camera to your Wi-Fi NVR (refer to your product manual for more information).

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3. Network Connection Issues

If you are having an issue connecting your recorder to the Internet, please follow the troubleshooting measures below. The use of other network devices between the main unit and your Internet Router is not suggested.

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4. Motion Detection Issues

If your recorder is having problems detecting motion, it is most likely a configuration issue. Some recorders have the option to disable motion detection for specific channels. Additionally, the motion detection sensitivity and motion detection area can affect your recorder’s motion detection performance.

NOTE: By default, most recorders are set to motion detection with high sensitivity.

To troubleshoot:

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5. Playback Issues 

NOTE: Recordings are saved on the Hard Disk Drive (HDD) of your recorder, so the first thing you must check is if the HDD is working properly.

If you are having an issue accessing your recordings or with playback, please check the following:

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6. Export Video Issues

If you are having an issue exporting a recording, please check the following:

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7. Recorder Making Noise

NOTE: There are many reasons why your recorder may be making a noise. Beeps are usually related to a firmware misconfiguration, while other noises may be the result of the HDD or fan failing. Please check the following:

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8. Hard Disk Drive (HDD)

First of all, you will need to ensure your recorder has an HDD. Check your system specifications to see if your recorder has a pre-installed HDD. Some models are sold with no HDD installed and customers must install their own. To troubleshoot, see below:

IMPORTANT: From the HDD menu, check to see if the overwrite option is on “Auto” (default option). When set to auto, the HDD will continue recording once it becomes full by recording over older recordings, to make way for new recordings. If this option is set to OFF, the recorder will stop recording when the HDD is full.

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9. Factory Reset

NOTE: If your product uses the Night Owl Protect App, remove the product from the application first before proceeding. Failure to do so will make your device unusable.

To reset your recorder to the Factory Default settings, follow the next steps:

NOTE: Your recorder’s menus and options may look different. If that is the case and you need additional help, please refer to your product’s manual on our support site for precise steps.

a.Go to the recorder Main Menu. (you may need to log in after this step)

b.Click on “Advanced” on the top left corner of the Main Menu.

c.Click on “Maintain”

d.On this screen locate the “Load Default”tab and click on it.

e.On the next screen select the options you want to restore to Factory Default and then click “OK.” Your recorder will now reboot and be restored to default for the selected settings.

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10. Contacting Technical Support

If you isolate the issue while performing the included troubleshooting measures, or if you cannot find out what is wrong, you may need to contact our technical support team. You have the option of choosing from Live Chat or Phone Support. To make initial contact:

Apps and Software

All Night Owl products include free remote viewing! All you need to do is connect your device to the Internet and download the compatible app or CMS. This ensures our customers have 24/7 access to their security, no matter where they travel, all from the convenience of their Smart Device or computer.

Our mobile apps can be downloaded for free from the App Store or Google Play Store to your smartphone or tablet. Our CMS software for PCs and Macs is available below. Please click on the app / CMS that your Night Owl product uses to get started!

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You now need to configure the NVR so that it’s ready to connect to your network. Don’t worry – this is simpler than it sounds. This initial setup is simplest when done on the local GUI, using a directly connected monitor. The following steps walk you through this initial setup process:

Note – Avoid plugging anything into the back of the NVR until instructed to do so in this tutorial.

Firstly, you’ll need to look at the back of your NVR and make sure you can identify the following parts that are needed for this stage:

[1] – PoE (Power over Ethernet) ports (Most Hikvision NVRs have PoE ports which will power any camera via the network cable. Those that do not will require you to connect the camera across remotely, using a separate PoE injector or switch for power.)
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[2] – VGA display port
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[3] – HDMI display port
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[4] – USB port(s) (and mouse – one should come included with the NVR)
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[5] – LAN port (and ethernet cable – Cat5e or Cat6 is fine)
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[6] – Kettle power socket (the power lead is included with the NVR)​

Now, follow these steps. It is easier if you leave your cameras disconnected until prompted later in this guide:

Step 1:

Plug the kettle plug into the power inlet to connect the NVR to a power supply.​

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​How To basic setup of Hikvision NVR

Read More :

• CCTV Super Password Tools
• Configuration Guidance of AcuSense NVR
• CP PLUS XVR complete setup guide

Step 2:

Connect your NVR to a display (this can be any monitor or television) by connecting either an HDMI or VGA cable from the monitor to the corresponding port in the back of the NVR.​

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Step 3:

Plug your USB mouse into one of the NVR’s USB ports.​

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Step 4:

Use an ethernet cable to connect your NVR to your local network – Plug one end of the cable into the RJ45 ports into a network access point (such as an ethernet port on your router), and the other into the LAN port in the back of your NVR.​

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Step 5:

Turn the NVR on and let it boot up. Ignore the beeping noise, it’s completely normal and just the NVR telling you that it isn’t properly configured yet.​

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You may get a prompt to adjust the NVR’s resolution to match the connected display, click “yes” to view everything in the best resolution supported by your display.​

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Step 6:

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Set your language when prompted.​

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Step 7:

Set a password for the NVR , as well as a “Channel Default Password”, which will be passed onto any inactive device that is directly connected to the NVR’s PoE ports. We recommend keeping these passwords the same for simplicity’s sake. It’s key that you set a password that the NVR defines as strong and that you remember this password, as resetting the passwords on Hikvision devices can be a hassle that you want to avoid, if possible.​

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Note – If you have lost your password then please see our guide on How to Reset the Password of your Hikvision Camera/NVR in 5 steps using the SADP Tool​

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Step 8:

Now set a valid “reserved email” address for the NVR, which Hikvision will use for verification if you need to reset your password.​

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Step 9:

Next, set an unlock pattern of your choice by using your mouse to draw any shape you like – you will be asked to do this twice to confirm the pattern. This will be used to quickly login to your NVR in the local GUI.​

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Step 10:

Now, set your time zone, your preferred date format, and date/time.​

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Step 11:

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On the Network Setup page:​

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Leave the “NIC Type” as it is.​

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Either leave the “Enable Obtain DNS Server” box ticked, or untick it and use one these recommended public DNS servers.​

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It is best to leave the “Enable DHCP” box unticked here. Instead, set the “IPv4 Address” of the NVR to an unused IP address on your network, which is within your gateway’s range. Your Gateway will typically be the IP address of your router. E.g. if your router’s IP address is “192.168.1.1”, you’ll want to give the NVR an IP address within the range of “192.168.1.x”, where “x” is any unused address between “2” and “254”.​

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Note – DHCP can be left on during this stage of the setup to automatically assign your NVR an open IP address if you like, just be sure to turn it off again once your system up and running. To disable it again once set up, just go to: ​

System/Configuration→ Network → TCP/IP → DHCP Off → Apply​

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Input the Subnet Mask of your network (typically it’s “255.255.255.0”) and “IPv4 Default Gateway”. If you’re unsure of these, see the below articles which explain how to check what they are and if a particular IP address is available:​

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How-to: How do I find my router and PC’s IP address using a Windows PC?​

How-to: How do I find my router and Mac’s IP address using a Mac?​

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The “Internal NIC IPv4 Address” can be left as it is, this just refers to the NVR’s own LAN address (so Plug and Play cameras will use IP addresses on this range).​

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Step 12:

You can now stop the annoying bleeping! Select your hard drive(s) from the list and click “Init” to format it, and then “Next” when the formatting has completed.​

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Note – This will completely wipe the drive, so please make sure that any that are being reused to not have data that you might need on them. ​

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Step 13:

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The next page is for the Camera Setup. As mentioned earlier, we recommend connecting any cameras after the NVR setup process has completed, so you can skip this page.​

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Note – Please see part 4 for the instructions for adding cameras to your NVR after the initial setup. ​

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Step 14:

You will now be taken to the platform access page. Again, skip through and leave this for now.​

Note – Please see part 12 for adding the NVR to the Hik-Connect app, which revisits this page. ​

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Step 15:

Finally, you’ll be taken to the Change Password page and given the option to set a new admin password. Ignore this, unless you actually want to change your password. Remember, your admin password is different from your activation password, which you’ll need to use when activating individual cameras on your network.​

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Click “Exit” and “Yes” on the “Exit Wizard” popup.​

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That’s the initial setup of your NVR complete. You should now be taken to the NVR’s live view page (you won’t see your cameras until these are connected in Part 4), with your main navigation menu at the top of the screen.​

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How to Add a Uniview NVR Device to EZstation for Viewing on the Local Network (LAN) Only

This guide will show you the few simple steps to add a Uniview product (NVR/IP Camera) to the EZStation software for Local Viewing only.   This can prove beneficial in cases where:

1. There is no internet access.

2. Viewing the device remotely isn’t needed.

3. Signing into a cloud account on EZStation on the same network as the device is slow to load the video.

Note:

-EZStation should already be installed and running.

-Click on any of the images below to enlarge them in a new tab.

1. Click Device Management

Read Next :

1. Uniview IP Security Camera Guides
2. Uniview NVR Remote Access
3. Uniview Setup Guide: Video Content Analysis

2. On the Device Management page the top section on the right labeled “Managed Device” will show devices that have been added to EZstation.  The bottom section on the right labeled “Online Device” will show all devices that are detected on your local network.

1. Select the device from the list on the bottom.

2. Click the Add button.

3. The device will now be added to the top Managed Device section.  If the default password to the device was changed previously it’s important to click the Edit button and input the password on the window that comes up, then click Okay.

4. If everything went well the Status should now say Online.

5. Click the Live View tab at the top of EZstation.  Lastly, double click on the device on the left column to start the live view.

How to record audio on a Uniview NVR

Record audio on a Uniview NVR by following each step below

NOTE

-This audio setting has only been added on select models with newer (2022+) firmware installed. -This guide assumes you have already enabled audio on the IP cameras with a microphone.

1.  After logging into the web interface of the NVR go to Setup->Camera->Schedule.

2. Select the camera you want to enable audio recording on by clicking the drop down.

4. Change the Audio Storage option to On.

3. Click Save.

Creating New Users

Adding users to your UNV NVR allows you to customize exactly what people are able to see when operating your device, which can help protect your settings and the security of your device.

This tutorial assumes you have already completed the basic set up for your UNV NVR

Accessing and Configuring a New User

1. Sign into your UNV NVR. To do this, start at the Live View screen of your NVR.
2. Right Click Anywhere on Live View > Main Menu > Draw Pattern or Enter Password
3. You will be taken to the main menu. Click on “System” and then navigate to the “User” menu. At the bottom of the screen, you will see a button labeled “Add”. Click there.

You will see a pop up menu with everything you need to configure your new user. From top to bottom:

1. Username: This is the username for the user you are creating. It can be whatever you’d like.
2. User Type: This controls the general configuration for the user you are creating. You will notice that you cannot have more than one admin account.
   1. Operator: This is a user type that has permission to use the NVR configuration menu. Use this account type if you want your user to be able to change and configure your NVR through it’s main menu. Please Note: You can customize exactly what permissions this user gets, but by default, the Operator type is used for tech support and configuration.
   2. Guest: This is a user type that has permission to ONLY view Live View and Playback on your NVR. You can customize exactly what cameras they can view. This is the recommended user for anyone that is only allowed to Live View and Playback your cameras.
3. Password: This is the password that the new user will use to sign into the NVR. It must be considered a “STRONG” password. Once you have decided upon a strong password, you must retype it in the Confirm Password section.
4. Pattern: As with the admin account, your user account can have it’s own distinct lock pattern. This is where you can draw that pattern. Please note that the pattern MUST be distinct from other users, or there will be a conflict.
5. Permissions: This menu allows you to configure permissions for your new user account.
   • 1. Basic Permissions:
        1. Configure: This allows the use of the main menu to configure the settings of the NVR. Only give this option to trusted users.
        2. Upgrade: This allows the user to update the firmware on the cameras and recorder. Only give this option to trusted users.
        3. View and Export…: This allows the user to view and export logs and configuration files. Only give this option to trusted users.
        4. Restart: This allows the user to restart the NVR. Only give this option to trusted users.
     2. Camera Permissions:
        1. Live View: This allows the user to view the Live View on certain cameras. You can choose either all cameras or specific cameras by selection the camera numbers on the right-hand side. Unselecting a camera will turn that camera into a blank square when this user is logged in.
        2. PTZ Control: This allows the user to move and zoom cameras that have the ability to do so. Only give this option to trusted users, as they will be able to adjust the position on motorized cameras.
        3. Playback: This allows the user to view Playback on certain cameras. ou can choose either all cameras or specific cameras by selection the camera numbers on the right-hand side. Unselecting a camera will force the error “You Do Not Have Permission” if the user tries to view playback.
        4. Manual Recording on from the NVR: This allows the user to override the recording schedule for your cameras and manually decide when a camera should record. Only give this option to trusted users.

Once you have completed the permissions for your new user, click the “OK” button on the bottom right-hand side. This will take you back to the User screen.

Setting Up Motion Recording Via Web Interface

Motion detection recording allows you to only record footage when there is activity in any of the areas that you are monitoring, making it easier to search for events recorded and also allowing your system to conserve disk space on your NVR’s hard drive.

Step 1. Navigating To The Motion Settings

1. Open the recorder web login by typing the recorders local IP address / external IP / DDNS into the Internet Explorer web browser.
2. Click “Download” at the top of the page to install the web plugin. Make sure you close your browser during the installation.
3. Reopen the recorders login page and login using your user name and password (Default is Username: admin Password: 123456)
4. Once you are logged in navigate to the “Settings” button at the top of the screen
   
5. . Once in the “Settings” menu on the left hand side navigate to “Camera > Motion”
6. All of your motions settings will be found in this menu. The first setting that will need to be configured is the “Area”. To set up the area for detection first click on “Start Drawing”, next on the image provided to the left start in the corner and drag and drop a red grid over the whole image.
   
7. Next make sure that the “Motion” setting is check to the “On” Position.
8. Every situation is different where the camera will be installed. Typically setting the sensitivity to 50 is recommended, then adjusting from there if needed. Either lowering if too many false triggers occur, or raising it if little to no triggers occur
9. Setting the Arming Schedule will be the next tab over.(time when actions will be
   triggered). We usually recommend keeping this at 24/7, but every situation is different!
   
10. Next setting to set up is going to be the “Trigger Actions”. The trigger actions are set up to the camera what to do when motion is detected. The main setting that you want to make sure you have set is the “Trigger Recording”. When setting the trigger reordering setting you want to check on the channel that you are currently configuring, for example if you are configuring motion for camera one in the trigger recorder menu “D1” would be checked on while all the other are unchecked and if you were configuring channel 5 under trigger recorder “D5” would be checked on while all the other were unchecked.
    

Key

• Conventional
  • Buzzer – The NVR’s Speaker will beep when event is triggered.
  • Send Email – NVR will send an Email when Event is Triggered
• Alarm Output – When an event is triggered, the NVR can enable a built in alarm output for a siren, light, etc.
• Recording – When Event is triggered for the particular cam, the NVR will start recording on cams that are checked
• Snapshot – When Event is triggered on the particular camera, the NVR will take a snapshot of any cams that are checked
• Goto Preset – When Event is triggered, the NVR can set a PTZ cam to a specific preset

Step 2. Setting Up The Schedule

1. Next thing to set up will be the Schedule on the recorder. To access these setting navigate to “Settings > Camera > Schedule”
2. Pre-Record is for how much data will be saved from before the motion started. Post-Recorder is how long the camera will keep recording even after it has stopped detecting motion.
3. Make sure that “Recording Schedule” is check to the “On” position.
4. First thing you want to think about is if you want the cameras to record all of the time or on motion in this tutorial we are setting up all camera on motion. If you want the camera to record all of the time by default you can leave the schedule at the all blue color.
5. To change the Schedule to motion you can click the “Motion” button on the right and then drag and drop the green color over each day and hour starting in the corner.
6. Other option for setting up the Schedule is you can click on the “Edit” button just above the upper left corner. This will allow you to manual type in each periods start and end times how you want the recorder to record during that time.
   
   
7. You can then use the “Copy to” drop down to copy the schedule to all cameras or you can manual set up each camera by changing the Camera ID at the top.

How to set up Gmail email alerts on a Uniview NVR

This guide will explain each step to set up email alerts on a Uniview NVR using a Gmail account

Note

If you would like to receive E-mail alerts whenever an event has occurred, we recommend using a Gmail account. It’s free, secure, and easy to configure.  If you don’t already have a Gmail account you can create one here.

First, you’ll need to make sure that your Gmail account is configured to allow “less secure apps” to send E-mail to your account from the NVR.

1. Log into Gmail with your user name and password, then click on your account icon in the top right. Our account has been customized with the Nelly’s “N”.  Yours might have a default user icon.

2. Then click on the “My Account” button:

3. Then click on “Sign-in & Security” on the left:

4. 2-Step Verification: Turn on 2 Step Verification if it’s not enabled, otherwise the setting you need to enable will not be displayed.

5. Now there should be an option for “App passwords” underneath 2-Step Verification. Select this option, Select App and choose “custom” and name it NVR/DVR and it will generate an app password that you will need to save for later.

6. Now that 2-step verification and app passwords are enabled the next step is to log into your NVR by opening a web browser and typing in the IP address.   Alternately, if you have the EZTools software you can click the “e” icon on the right to open the NVR in a web browser.

7. Once you’re logged in to the NVRs web interface go to Setup->Network->Email.  (Click to view full size)

8. First turn the Server Authentication to On, this is required by Gmail.  Next insert each field as explained below:

Username: Full Gmail email address  (ex. nellyssecurity@gmail.com)

Password: Generated App Password

SMTP Server: smtp.gmail.com

SMTP Port: 587 – Check the TLS/SSL box

Snapshot Interval: Check the box to attach a snapshot to the email when an event has occurred

Sender: NVR

Sender’s Address: Full Gmail email address

Select Recipient: Here you can choose to send to multiple people

Recipient: The name of the person receiving the email alerts

Recipient Address: Full Gmail email address of the person that will receive the email alerts

Schedule: Whenever you want the emails to send.  By default they are set to send all day every day if they are triggered.

9. Once all the information is in click Save.  Next click the Test button next to “Recipient Address” to send a test email to the specified email address.

10. Lastly, you will need to check the “Send Email” box for the event you want to trigger the alerts.  (Motion Detection, Cross Line Detection, etc)

If you want to set up email alerts for regular motion detection go to Camera->Motion.  The check box can be found under the Trigger Actions tab.

How To Manually Upgrade a UNV NVR Via Web Interface

If your NVR is accessible on the local area network using the web interface, you may update the
firmware using a file that has been downloaded and stored locally.

Within the Setup section of the web interface, go to the Maintenance section and select the Local Upgrade entry. On the screen that comes up, click on the Browse button next to the Upgrade text entry field and browse to the location on the local PC where the firmware file is stored and click on it. Once the file is properly entered, press the Upgrade button and the unit will perform the upgrade procedure including a reboot which will terminate your connection.

Please Note

If you download a firmware off the Nelly’s website, you must export the Zip Folder out of the initial Zip Folder that is downloaded.

Adding Blank UNV Camera To UNV Retail NVR via Plug n Play

In scenarios where a Blank UNV camera is paired with a UNV Retail NVR, these will be plug n play. However, you may not get the full functionality of the Blank UNV Camera right away.

In this guide, we will show you the steps needed to allow the full functionality of the Blank UNV Camera.

Connecting The Camera

Since the Blank UNV cameras are plug n play with UNV Retail NVRs, the camera will come online if it is connected directly to the integrated POE switch of the NVR.

Camera Configuration via NVR

One thing you may notice however, the camera will show added with the ONVIF protocol. This can be very limiting as ONVIF only guarantees a live view and 24/7 recording.

If you go into the Smart Event section of the NVR while the camera is added via ONVIF, you will notice that none are available:

To accommodate for this, Go to Setup -> Camera -> Cameras. Checkmark the Camera, select Modify, change the Add Mode to IP Address, then change the Protocol to Uniview. Save.

Now that the camera is talking via the Uniview protocol, the Smart Events are now available!

Please Note

Not all UNV cameras support Smart Events, be sure to verify what events the camera supports beforehand! If you are unsure what events a camera may support, feel free to contact our Support or check the camera’s spec sheet.

Also Note

This guide will work along with UNV Retail Cameras and UNV Blank NVRs. Just the protocol will be changed to Private instead of Uniview on the Blank NVR.

ClareVision Camera and NVR Firmware

View and download the latest firmware for ClareVision cameras and NVRs by accessing the firmware database HERE.

Boot up

Dahua NVR XVR Basic Setup Initial Setup Before the boot up, please make sure:

• For device security, please connect the NVR to the power adapter first and then connect the device to the power socket.
• The rated input voltage matches the device power on-off button. Please make sure the power wire connection is OK. Then click the power on-off button.
• Always use the stable current, if necessary UPS is a best alternative measure.

Please follow the steps listed below to boot up the device. 1. Connect the device to the monitor and then connect a mouse. 2. Connect power cable. 3. Click the power button at the front or rear panel and then boot up the device. After device booted up, the system is in multiple-channel display mode by default.

Load More :

1. Dahua New GUI &#8211; Motion Record Setup
2. Last Firmware for Dahua Devices 2022
3. New Dahua Firmwares 2022

Start Up Wizard (Device Initialization)

1. When you first turn on the recorder you will be greeted with the region settings. Click on the drop down menu and select “United States” and click Next.

2. Select the proper time zone setting for your region.

3. You will now be prompted to input a password for the admin account.

4. For easier login you can create a pattern, you will need to enter it twice to confirm.

5. Enter your email in order to reset the admin password in case the password was forgotten, you may also setup security questions.

Note: This is the only method to reset the password for XVRs and NVRs. If you skip this step and forget your device's password, you will need to replace the unit

6. The Auto-check for firmware is not yet implemented in the U.S. so you can just click on next.

7. Make sure the video standard format is set to NTSC and click on “Next”.

8. Here you can go in depth with the time settings. You may want to set up the DST (Daylight savings) so that it takes affect when the time comes.

9. The recorder will be set as a static default IP address you see on the screen. Input an open local IP address and gateway from you network. If you don’t know this information you can select DHCP (highlighted in the red box) in order to automatically receive an IP address from the router.

10. If you have the recorder properly connected to the router the P2P status will indicate “Online” and you can now remote in to the unit with our mobile app/PC app.

11. You can select the Encode settings for each camera by selecting the drop down menu on “Channel”.

12. Select the resolution and image quality for snapshots.

13. Select what you want to to when the hard drive fills up.

14. Here is you recording schedule, the green will indicate 24/7 recording and Yellow will be Motion recording.

15. Here is you Snapshot schedule, same color legend as recording,

16. Once all that is setup you will be greeted with the final Prompt! You are now finished Initializing you new recorder

Shutdown

• When you see corresponding dialogue box “System is shutting down…” Do not click power on-off button directly.
• Do not unplug the power cable or click power on-off button to shutdown device directly when device is running (especially when it is recording.)

There are three ways for you to log out.

1. Main menu (RECOMMENDED)

From Main Menu->Shutdown, select shutdown from dropdown list.

Click OK button, you can see device shuts down.

1. From power on-off button on the front panel or remote control

Press the power on-off button on the NVR front panel or remote control for more than 3 seconds to shutdown the device.

Below are the instructions for previous firmware for Dahua recorders:

After device successfully booted up, it goes to startup wizard. Click Cancel/Next button, you can see system goes to login interface. 

Click Smart add, Cancel button or Next button, system goes to login interface.

System consists of four accounts:

• Username: admin. Password: admin. (administrator, local and network)
• Username: 888888. Password: 888888. (administrator, local only)
• Username: 666666. Password: 666666(Lower authority user who can only monitor, playback, backup and etc.)
• Username: default. Password: default (hidden user). Hidden user “default” is for system interior use only and can not be deleted. When there is no login user, hidden user “default” automatically login. You can set some rights such as monitor for this user so that you can view some channel view without login.

Note: For security reason, please modify password after you first login. Within 30 minutes, three times login failure will result in system alarm and five times login failure will result in account lock!

Click Next button, you can go to network interface.

Click Next button, you can go to remote device interface.

Click Next button, you can go to Schedule interface.

Click Finish button, system pops up a dialogue box. Click the OK button, the startup wizard is complete.

Here are a few of the most common problems that Geeni camera user frequently face their troubleshooting against these issues are in detail.

So here is the List of Geeni Camera Troubleshooting        

1  Security Camera Speaker Not Working

Unlike the Geeni indoor camera, which requires you to press the speaker button while talking and release it to hear, the Outdoor Camera’s Two-Way Audio function works with a simple push of the speaker button. The two-way audio will not operate if you hold down the Outdoor Camera speaker button.

To test two-way audio, stand far away from the camera or in a different room, and have someone else stand near the camera. This is because any echo heard by the camera, including one created by sound looping between the camera and your phone’s speakers, will be immediately detected and muted by the camera.

If your two-audio is not working on your camera, you can try the following:

1. Make sure the volume on your phone is turned up
2. Ensure that the mic and the speaker on the camera is not filled with dust/water

• Remove the camera from the magnetic mount and gently shake it to remove any water build-up in the microphone and speaker

3. Check that the “Microphone” option is toggled to On in your camera’s settings

• In the app, tap the three-bar main menu icon ≡
• Choose “My System” and then “Camera Settings”
• Select the Outdoor Camera
• Toggle “Microphone” to On

4. Make sure that you have allowed the Geeni app access to your phone’s microphone and speakers in your phone’s settings (consult your phone’s owner manual for help adjusting these settings)

2  Geeni Camera Motion Detection Not Working

If you are not receiving Motion Alerts even though motion detection is set on high then-

Possible Causes:

1. Despite having permission on the phone, no screenshots are stored on the app.
2. On the phone, permission is not set.
3. Defective Camera: Refer to after sales process

Troubleshooting Steps:

If on the phone provide permission steps (Same for Android and IOS):

1. On your device, open the main Settings app.
2. Tap Apps or Application Manager (depending on your device, this may look different).
3. Tap on the Geeni App .
4. Tap permission.
5. If you want to turn that permission on for a specific app, move the switch to the right until it turns green.

More: Floureon CCTV Troubleshooting

3  Geeni Constructing Encryption Channel Failed

“Geeni camera building encryption failed” appears to be a very typical problem that many people seem to be having with the Geeni camera. They are unable to use their smartphone correctly due to this problem.

We will be explaining all the different ways on how one can troubleshoot the error for good. So, let’s get right into the troubleshooting procedure!

Possibly these three reasons behind this error:

• Check Your Internet Connection
• Check Your Phone
• Change Your Wi-Fi Name and Password

Check Your Internet Connection

If you’re not sure why this error occurs, it’s typically because of a problem with the device’s network connection. As a result, the first thing we recommend is that you verify your internet connection.

Because the gadget does not appear to fully support 5GHz, double-check that your router’s Wi-Fi band or frequency is set to 2.4GHz. You’ll also want to double-check that WPA/WPA2 mode and the DHCP function are both enabled. Finally, make sure wireless access control is turned off.

Check Your Phone

Another item to look at is the phone you’re currently utilizing. It’s possible that your phone doesn’t support the app entirely. In this situation, you can try utilizing a different device to see whether this is the true cause of the issue.

You could also verify the version of the operating system on your phone. It’s possible that the problem is caused by an outdated version of software on your phone.

Change Your Wi-Fi Name and Password

Surprisingly, several customers have stated that changing their router’s name and password to both English letters and numbers seemed to have resolved their problem. As a result, we encourage you do the same.

Alternatively, we recommend that you double-check that your router is not too far away from your computer, since this might cause the problem.

4  Geeni Camera Won’t Scan Qr Code

To Fix this Problem:

Use a Bigger Screen

Even though there are a variety of variables that might cause the Geeni Camera to fail to scan the QR code, the majority of users were able to resolve the problem by utilizing a larger screen. The good news is that this problem is simple to fix; all you have to do is capture a screenshot and display it on a larger screen.

If you’re using a smartphone with a smaller screen, just snap a screenshot and upload it to your television. You may now scan the QR code with the camera without experiencing any performance difficulties. After that, the setup procedure is simple to follow.

Lower Brightness

Users sometimes believe that boosting the smartphone’s brightness will enhance their chances of connecting to the smart camera. However, this is not always the case, and you will most likely have the same issue if your device’s brightness is set too high. The camera will not be able to scan the QR code, and the Geeni camera will continue to give you the same error.

Fortunately, all you have to do in this circumstance is reduce the brightness by a small amount and then double-check the scanning feature. You should be able to get ahead of the scanning difficulties at this stage if the lens is not dusty.

Your Phone Is Too Near Or Too Far Away From The Camera.

Changing the camera’s angle when scanning the QR code has an effect on this problem as well. So, if you’re not having any luck despite having a large enough smartphone screen, try changing the angle of your camera. Make sure the space doesn’t have any other light sources that might reflect the light from the smartphone screen.

Fixing the angle should, in theory, produce better results, so play around with different camera angles and you should be able to go past the QR scanning step.

Clean Lens

The lens of your camera also has a huge role to play in scanning the QR code. In most cases, you will find that the lens is too dirty, and that is why the Geeni camera is having trouble scanning the code. The only thing you can do here is to clean the lens and then go through the scanning process again.

Some users have also said that bringing the camera closer to the smartphone is not a good choice when you’re scanning the code. There should be at least 7 to 9 inches of distance between the camera, and the smartphone is enough to access these settings.

The Wi-Fi SSID And Password Are Too Long

The Wi-Fi SSID and password should be between 1~31 characters. Please make sure they don’t contain special characters, like &<>.

The QR Code is Too Small For the Camera to Scan

Enlarge the QR code generated on the phone or try to use a phone with a screen larger than 4-inch.

The app is set to use the dark mode

Sometimes, the QR code generated on the App will be made messed up if the app is set in the dark mode. Please turn off the dark mode on the App.

Reset the Camera

If the Geeni camera still won’t scan after trying all of these troubleshooting options, you might consider resetting the camera. There’s always the chance of programming difficulties, and resetting the camera will clear them from your smartphone. As a result, just reset the smart camera and begin the setup procedure all over again. Hopefully, the camera will start operating properly this time.

Use the reset pin to press the Reset Button for several seconds (at least 5 seconds) until the camera starts to beep.

More: Video Loss Troubleshooting for DVRs NVRs

5  Geeni Camera Won’t Connect To Wi-Fi

Make sure you entered the correct Wi-Fi password during the Wi-Fi setup. Check whether there are any Internet connection problems. If the Wi-Fi signal is too weak, reset your Wi-Fi router and try again, or change your modem because sometimes a few modems are incompatible with the camera.

6  Geeni won’t connect to 5 GHz Wi-Fi

1. Log into the router.
2. Temporarily turn off 5G. (Factory settings use the same password for 2.4G & 5G and the device doesn’t work on 5G)
3. On the 2.4G settings, change the Auth mode to “Auto (WPA-PSK/WPA2-PSK)”.
4. After the device connects, turn 5G back on.

7  User manual of Geeni smart camera

Manual in PDF

8  Contact Support

Note: Contact support staff if these solutions failed to fix your problem

Submit a Request