To view a video showing the firmware upgrade process, click here.

1.1 Open Wisenet Device Manager from a computer connected to the same network as the camera.
1.2 Click on ‘Search’.

2.1 Select the device
2.2 Click on ‘FW’
2.3 Select ‘FW Upgrade’

3. Click on ‘File Open’

Note: You can also click the ‘Download’ button to have Wisenet Device Manager download the necessary firmware files.

4.1 Browse for the correct Firmware File.  Note that a downloaded firmware file is typically in a ZIP file.  You will need to first unzip the firmware file so that you can locate the .IMG file.
4.2 Click on ‘Open’

5. Click on ‘Upgrade’

6.1 Wait until the Status shows “Success” and the New version of the firmware is displayed.
6.2 Click on ‘Close’ to finish.

VMS & ONVIF Supported Device Firmware Version

1. VMS Supported Device Firmware Version

You can search a supported device list for 3rd party VMS through the below websites.

– Genetec: https://www.genetec.com/supported-device-list

– Milestone: https://www.milestonesys.com/support/tools-and-references/supported-devices/

– WAVE: https://wavevms.com/resources/compatible-devices/

And, in this kind of list, you may be noticed that some specific version of firmware are listed.

It looks that specific version of firmware only can support for the VMS, but it is not.

All Hanwha cameras are basically backward compatible, so you can think of them as Latest Firmware or Higher versions can support the VMS properly.

Please use the latest firmware, and let us know if you have any issues with the version.

How To Wisenet Firmware Update

2. ONVIF Supported Device Firmware Version

You can search ONVIF certification for our Wisenet Cameras through the below ONVIF website.

ONVIF: https://www.onvif.org/conformant-products/

The certified version on the list could be an older version when you are searching ONVIF certification.

In that case, please request a new ONVIF certification for the latest version of firmware.

How to Security Systems Firmware Upgrade: A Comprehensive Guide

Learn how to perform a security systems firmware upgrade with our step-by-step guide. Ensure your security systems are up-to-date and running smoothly.

Table of Contents

1. Introduction to Security Systems Firmware
2. Importance of Firmware Upgrades in Security Systems
3. Types of Security Systems That Require Firmware Upgrades
4. Understanding Firmware and Its Role in Security Systems
5. Preparing for a Firmware Upgrade
   • 5.1 Backing Up Your Security System
   • 5.2 Checking the Current Firmware Version
6. Steps to Perform a Security Systems Firmware Upgrade
   • 6.1 Downloading the Latest Firmware
   • 6.2 Uploading and Installing the Firmware
7. Post-Upgrade Procedures
   • 7.1 Verifying the Firmware Installation
   • 7.2 Restoring System Settings
8. Troubleshooting Common Issues During Firmware Upgrade
   • 8.1 Firmware Update Failed
   • 8.2 System Incompatibility Issues
9. Best Practices for Maintaining Security System Firmware
10. The Risks of Not Updating Security System Firmware
11. How Often Should You Update Your Security Systems Firmware?
12. Automated Firmware Updates: Pros and Cons
13. Choosing the Right Time for a Firmware Upgrade
14. FAQs on Security Systems Firmware Upgrade
15. Conclusion

1. Introduction to Security Systems Firmware

Firmware is the backbone of any security system, acting as the bridge between the hardware and software components. It controls the system’s fundamental operations and ensures that all parts function harmoniously. Understanding what firmware is and its significance is crucial before diving into the upgrade process.

2. Importance of Firmware Upgrades in Security Systems

Upgrading your security system’s firmware is not just about keeping up with technology; it’s about ensuring your system’s integrity, performance, and security. Firmware updates often come with patches for vulnerabilities, new features, and improved compatibility, making them essential for maintaining robust security.

3. Types of Security Systems That Require Firmware Upgrades

Various security systems, including surveillance cameras, alarm systems, access control systems, and home automation devices, require regular firmware updates. Each of these systems relies on firmware to operate efficiently and securely.

4. Understanding Firmware and Its Role in Security Systems

Firmware is embedded software programmed directly into the hardware of a security system. It dictates how the system behaves, processes data, and communicates with other devices. Without regular updates, firmware can become outdated, leaving your security system vulnerable to new threats and inefficiencies.

5. Preparing for a Firmware Upgrade

Before starting the upgrade process, preparation is key. This involves several steps that ensure the system is ready for the new firmware.

5.1 Backing Up Your Security System

Always back up your system settings and data before initiating an upgrade. This precautionary step ensures that you can restore your system to its previous state if something goes wrong during the update.

5.2 Checking the Current Firmware Version

Knowing the current firmware version helps you determine whether an upgrade is necessary. Most systems allow you to check the firmware version through the system’s interface or accompanying software.

6. Steps to Perform a Security Systems Firmware Upgrade

Upgrading the firmware of your security system can seem daunting, but following these steps can simplify the process.

6.1 Downloading the Latest Firmware

First, visit the manufacturer’s website or use the system’s software to download the latest firmware version. Ensure the firmware is compatible with your specific model.

6.2 Uploading and Installing the Firmware

Once downloaded, upload the firmware to your security system via a USB drive, SD card, or through a network connection. Follow the on-screen instructions to install the update, and avoid interrupting the process to prevent errors.

7. Post-Upgrade Procedures

After successfully installing the firmware, some post-upgrade steps ensure everything is running smoothly.

7.1 Verifying the Firmware Installation

Check the system’s firmware version again to confirm that the update was successful. If the new version is displayed, your upgrade is complete.

7.2 Restoring System Settings

If the upgrade reset any settings, restore them from your backup. This step ensures your system functions as expected with the new firmware.

8. Troubleshooting Common Issues During Firmware Upgrade

Sometimes, things don’t go as planned. Here’s how to troubleshoot common problems during a firmware upgrade.

8.1 Firmware Update Failed

If the update fails, restart the system and try again. Ensure that the firmware file is not corrupted and is compatible with your system.

8.2 System Incompatibility Issues

Incompatibility issues can arise if the wrong firmware version is installed. Double-check the firmware version and the model of your security system to avoid this issue.

9. Best Practices for Maintaining Security System Firmware

To keep your security system running optimally, follow these best practices for maintaining firmware.

• Regularly Check for Updates: Set a reminder to check for firmware updates every few months.
• Enable Notifications: Some systems allow you to enable notifications for new firmware releases.
• Test System After Update: Always test your security system after a firmware update to ensure all components are functioning correctly.

10. The Risks of Not Updating Security System Firmware

Failing to update your security system’s firmware can lead to several risks, including:

• Security Vulnerabilities: Hackers often exploit outdated firmware to gain unauthorized access.
• Reduced System Performance: Over time, outdated firmware can slow down your security system.
• Loss of New Features: Manufacturers often add new features to firmware updates, which you’ll miss out on if you don’t upgrade.

11. How Often Should You Update Your Security Systems Firmware?

There’s no one-size-fits-all answer, but as a rule of thumb, check for updates at least twice a year or whenever the manufacturer releases a new version. This ensures your system remains secure and up-to-date.

12. Automated Firmware Updates: Pros and Cons

Many modern security systems offer automated firmware updates, but this feature comes with both advantages and disadvantages.

Pros:

• Convenience: Updates are installed automatically without manual intervention.
• Timeliness: Your system stays updated without delay.

Cons:

• Lack of Control: You may not have the opportunity to back up settings before the update.
• Potential Downtime: Automated updates can occur at inconvenient times, potentially disrupting your system’s operation.

13. Choosing the Right Time for a Firmware Upgrade

Timing is crucial when performing a firmware upgrade. Choose a time when your security system’s downtime will have the least impact, such as during off-hours or when the premises are unoccupied.

14. FAQs on Security Systems Firmware Upgrade

1. What is firmware in a security system?

Firmware is a type of software embedded into the hardware of a security system, controlling its basic operations and functions.

2. How do I know if my security system needs a firmware update?

You can usually check for firmware updates via the system’s interface or the manufacturer’s website. If your system is experiencing performance issues, it might be time for an update.

3. Can I revert to the previous firmware version if something goes wrong?

Some systems allow you to revert to the previous firmware version, but this is not always possible. Always back up your system before upgrading.

4. Will a firmware upgrade affect my system’s settings?

In some cases, a firmware upgrade may reset your system’s settings. It’s important to back up your settings before performing an upgrade.

5. How long does a firmware upgrade take?

The duration of a firmware upgrade varies depending on the system, but it usually takes anywhere from a few minutes to an hour.

6. Are firmware upgrades free?

Most manufacturers provide firmware updates for free as part of their ongoing support for the product.

15. Conclusion

Upgrading the firmware of your security system is an essential task that ensures your system remains secure, efficient, and equipped with the latest features. By following the steps outlined in this guide, you can confidently perform a firmware upgrade and maintain the integrity of your security systems.

New GUI – Start Up Wizard (Device Initialization)

DAHUA XVR 4.0 Setup Description

This article will go over the Initialization process of the units with the New GUI.

Prerequisites

Video Instructions

Step by Step Instructions

1. When you first turn on the recorder you will be greeted with the region settings. Click on the drop down menu and select “United States” and click Next.

2. Select the proper time zone setting for your region.

3. You will now be prompted to input a password for the admin account.

4. For easier login you can create a pattern, you will need to enter it twice to confirm.

5. Enter your email in order to reset the admin password in case the password was forgotten, you may also setup security questions.

Note: This is the only method to reset the password for XVRs and NVRs. If you skip this step and forget your device’s password, you will need to replace the unit

6. The Auto-check for firmware is not yet implemented in the U.S. so you can just click on next.

7. Make sure the video standard format is set to NTSC and click on “Next”.

8. Here you can go in depth with the time settings. You may want to set up the DST (Daylight savings) so that it takes affect when the time comes.

9. The recorder will be set as a static default IP address you see on the screen. Input an open local IP address and gateway from you network. If you don’t know this information you can select DHCP (highlighted in the red box) in order to automatically receive an IP address from the router.

10. If you have the recorder properly connected to the router the P2P status will indicate “Online” and you can now remote in to the unit with our mobile app/PC app.

11. You can select the Encode settings for each camera by selecting the drop down menu on “Channel”.

12. Select the resolution and image quality for snapshots.

13. Select what you want to to when the hard drive fills up.

14. Here is you recording schedule, the green will indicate 24/7 recording and Yellow will be Motion recording.

15. Here is you Snapshot schedule, same color legend as recording,

16. Once all that is setup you will be greeted with the final Prompt! You are now finished Initializing you new recorder

New GUI- Add a Dahua Device

Description

This article will show you three different methods to add a dahua device to our New GUI recorders. We will be adding a dahua camera with all three methods.

Prerequisites

Video Instructions

Step by Step Instructions

Method 1:

This first method is extremely simple if all the cameras are still set to default credentials and settings. We will do a device search on the network and add them with a click of a button

Method Two:

The second method is used if there’s an existing camera and it’s password was changed. You will use device search to locate the camera and then go to manual add to change the password it’s being added with

Method Three:

This last method is used when Device Search fails and cannot locate the camera on the network. You will need to type in the camera’s information manually.

New GUI – Account Setup

Description

This article will go over how to add a user on our New GUI devices

Prerequisites

Video Instructions

Step by Step Instructions

1. Log into the web interface of the device

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2. Click the Menu icon in the top left of the page

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3. Select Account

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4. Click Add User

5. The Add User menu will appear. Use this window to ill out full user details

6. In the Authority menu you can define the individual rights of the User using the System, Playback, and Monitor tabs as well as which channels the user can access

Select which features you wish the user to have then click Save

7. A message will confirm when the user is successfully added

New GUI – Schedule Record Setup

Description

Dahua NVRs and DVRs offer a variety of recording options. You can configure recording schedules based on the following methods:

These schedules can be set individually for each camera or copied to all cameras.

Prerequisites

Video Instructions

Step by Step Instructions

1. From the Main Menu select “Management”.

2. Select the “Storage” option from the drop-down menu.

3. From the left hand side, select “Schedule”.

4. Select the channel drop-down menu to choose the channel that you want to adjust the recording schedule for.

5. Select “Setting” next to any day of the week.

6. You will have options to set a schedule for General Recording, MD (Motion Detection), Alarm, MD & Alarm, Intel, and POS (Point of Sale). For this tutorial we are using General Recording.

7. Here you can see that you are able to set multiple periods. For this tutorial we will only be setting one period. Check the “General” box, then select the day or days you want to scheduled recordings for, and then select “Save”.

8. Depending on the days selected from the previous step, you will see green colored bars which represents general recording.

9. You can select “Copy” to mirror the same schedule to another channel/camera. Select “Save” in the Copy menu.

10. Select “Save” at the bottom to save all settings. If your changes were successfully saved, a pop-up will appear at the top notifying you as such.

New GUI – Motion Detection Recording Setup

Description

This article will go over Motion Detection Recording setup in detail on the recorder’s new GUI

Prerequisites

Video Instructions

Step by Step Instructions

1. On the main menu select Alarm

2. Select Video Detection on the left.
Then select the Motion Detection tab at the top.
Choose the channel from the drop-down next to Channel.
Check the box next to Enable.
Check the box next to Record Channel.
Click on Setting next to Region

3. Highlight the areas in red where you want to track motion.
Then click OK at the bottom

4. Select More at the bottom
Check the boxes next to any of the other options you want to activate when motion is detected.
Click on OK

5. Click on Apply at the bottom.
You will see “Operation Succeeded” at the top when your changes have been saved

6. Click on the Setting drop-down at the top and select Storage

7. Select Schedule on the left.
Then select the Record tab at the top.
Choose the channel from the drop-down next to Channel.
Click on the Setting button next to any day of the week.

8. Check the All box to enable all days of the week.
Check the Motion box for “Period 1”.
Click OK at the bottom.

9. Click on Apply at the bottom to save the settings

10. Select Record Mode on the left.
Then make sure Auto is enabled for the appropriate channel(s).
Click on Apply at the bottom.

11. Click on the Main Menu icon at the top right.
Then select Search

12. Check box next to the channel on the right.
You should see yellow lines/bars for motion recording

Alarm Record Setup

Description

This article is to show you how to setup alarm recording thru new Web GUI.

Note: please refer to product spec sheet for alarm input/output availability. Not all Dahua Recorder support alarm input/output.

Prerequisites

Video Instructions

Step by Step Instructions

Setup Alarm Input

From main menu, click on Alarm. Click on Alarm input. We are using XVR 72 series for this example. The Alarm Input page will launch as shown below:

Select the Alarm input number that you like to use. This number is correspond to the alarm port on the back of recorder.

1. Click Enable to enable the alarm input.

2. Enter Alarm Name. By default is set to AlarmIn#

3. Period is to schedule your Alarm when you want to be enable.

4. With the alarm input, you can trigger recorder’s alarm output.

5. This to select which channel you want recorder to start recording when alarm is triggered.

6. You can call basic PTZ action Preset, Tour, or Pattern when alarm is triggered.

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Setup Alarm Recording Schedule

1. From the main menu, click on Management > Storage > Schedule.

2. Select the channel you like to setup.

3. To enable Alarm recording, Click on Setting next to the timeline bar.

4. Set your duration (By default is 24 hour, 00-24). Then select Alarm.

You can select all days to copy the schedule to all week. Click Save.

5. Click Save.

New GUI/Instructions/IVS Record

Description

This article will cover how to configure IVS Recording on a Dahua recorder with the New GUI

Prerequisites

Video Instructions

Step By Step Instructions

1. From the Main Menu select AI

2. Select Parameters on the left.
Then select Smart Plan below it.
Choose the channel of the camera you are configuring from the Channel drop-down.
Select the IVS “Lightbulb” icon so that it highlights blue.
Then click Apply at the bottom

3. Select IVS on the left.
Choose the channel of the camera from the Channel drop-down.
Then click the + button.
Double-click on the rule type under the Type column to choose the type of IVS rule you want to use.
Adjust all the settings in the Parameters section.
Make sure that the box is checked next to Record Channel and the channel that camera is on is highlighted next to it

4. Draw the rule in the live view on the left by left clicking on it.
Continue to left click to add more segments.
When you are done, right click to finish drawing the rule.
Then click Apply at the bottom

5. Select Setting at the top left.
Then select Storage from the drop-down

6. Select Schedule on the left.
Then select the Record tab at the top.
Choose the channel of the camera from the Channel drop-down.
Then click on Setting to the right of any day of the week

7. Check the box next to All to select all days of the week.
Check the box for Intelligent to the right of Period 1.
(Feel free to adjust the days of the week and the time period for when you want to record IVS events).
Then click on OK

8. You will see blue bars on the schedule representing when IVS events will be recorded, when they are triggered.
Click Apply at the bottom

9. Click on the Menu icon at the top right to go back to the Main Menu.
Then click on Search

10. Check the box next to the camera channel on the right.
Once IVS events have occured they will appear as blue bars on the timeline at the bottom.
Click on the timeline on one of the blue bars to start playing that IVS event

New GUI – Audio Record Setup

Description

This article will go over setup for audio recording on our New GUI devices

Prerequisites

OR

Note: Please reference the specification sheet for the device to confirm which audio features it supports, this can vary between models of recorder

Video Instructions

Step by Step Instructions

Enable audio source

1. 1. Login using a web browser.

2. Click on Setting > Camera.

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3. Click on Encode. And then select the camera channel that support audio.

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4. Click on More.

5. Click on the checkmark to enable Audio.

6. Select the Audio source for your HD-CVI camera. If your HD-CVI camera has built-in Microphone, select HDCVI as the audio source. Local option is if you are connecting external microphone to the recorder.

7. Click OK, and then click OK again on the bottom right hand corner.

Setup audio recording

1. Login using a web browser.

2. Main menu 1st screen.

3. Main menu 2nd screen.

4. Click on the Audio Option.

5. Audio File Manager Option.

New GUI – Playback

Description

This article will cover how to play back recorded video on an NVR or DVR with the New GUI

Prerequisites

Video Instructions

Step by Step Instructions

1. From the Main Menu select “Video”

2. The Playback menu should open up and look like this:

3. On the right hand side, there will be a calendar. Select the day that you wish to play back video.
Below the calendar is a list of all the cameras/channels. Check the box next to all the cammeras/channels you would like to play back video from.

4. The video footage willl appear on the timeline at the bottom of the screen. It will be color coded to match the types of video that were recorded.
(See the Legend at the bottom of the screen.)

5. Check or uncheck each type of recording that you want to view. Check the Sync box if you would like to sync playback up on all channels you are viewing.

6. Double click on the graph at the bottom to begin playing back video.

=How to back up video files on new UI

Description

This article is to show you how to back up the video file from new system UI.

Prerequisites

Video Instructions

Step by Step Instructions

1. From the main menu, go to the second menu page, and click on Backup.

2. Backup page will launch as shown below:

3. You must plug in an external drive to save your downloaded file. Select the path where you want to save the file at. From this pop-up screen, you have an option to create new folder. After you select, click OK.

4. Select the Record Channel you like to search. You can only search 1 channel at a time.

5. Select the Recording Type you like to search.

6. Set the start and end time for searching. Then click Search. All recorded files that meets your search criteria will shown on the list.

7. Select the files, and click Backup.

8. Downloading process start.

9. Once finished, the folder information will pop up, then click OK.

New GUI – P2P Setup

Description

This article will go over initializing P2P on our New GUI devices

Prerequisites

Video Instructions

Step by Step Instructions

1. Under “Management” go to Network>TCP/IP

2. You can either set the device on a static ip or turn DHCP on to automatically grab an IP from the network. Save any changes

3. Locate P2P tab on the lower left and enable P2P

4. After saving it you should see the the status change to “Online”, You can now use this device for remote viewing on our software

Remote Access/Remote Access Setup Port Forwarding

Create port forwarding rule in the router

Description

Port forwarding is a function of network routers that allows a user to configure specific communication ports to be routed to devices on an IP (Internet Protocol) network, such as a computer, DVR, or IP camera.In this case for CCTV equipment, it allows the user to view and control CCTV equipment remotely. Follow the step by step instructions and the instructions your manufacturers hardware to setup port forwarding, or try PortForward.com to search for your routers settings.

Prerequisites

Video Instructions

Step by Step Instructions

1. Connect NVR to network with a CAT5 cable.

2. Download and install ConfigTool from DahuaSecurity.com, under Support->Download Center->Software

3. Run the ConfigTool.

4. The ConfigTool should display your IP Camera. Click the, “” icon to open Internet Explorer and access your NVR.

5. Configure Internet Explorer security settings to allow the plugs to work. Link to Internet Explorer Setup

6. Login with the default credentials: User Name: admin Passsword: admin

7. Under, Main Menu -> Setup -> TCP/IP Change the IP Camera to, “Static” if the camera is currently set to, “DHCP”

8. Open another tab and enter the, “Gateway” address listed under your NVR’s Network settings. Example: 192.168.1.1, 192.168.0.1, 10.0.10.1

9. Login to your gateway and locate the, “Port Forwarding” section.

10. Create port forwarding rules for each port you wish to forward for the NVR. (Usually you will only need to forward the HTTP and the TCP port.) Default Ports: TCP: 37777 UDP: 37778 HTTP: 80 RTSP: 554 HTTPS: 443

11. The end result should look like the below image. We used a Cisco router for this example.

12. Hit, “Save” in the gateway interface, and open another tab.

13. Go to, “www.canyouseeme.org” and check that the ports you opened on the gateway.

How to Access System Using P2P via Mobile Application

Description

View your recorder and cameras on the go. With Dahua’s mobile application IDMSS(IOS)/GDMSS(Android) allows you to add Dahua recorders and cameras to the mobile app using P2P.

Prerequisites

Video Instructions IDMSS/GDMSS version 4.50.000

Step by Step Instructions iDMSS/gDMSS version 4.50.000

1. Open iDMSS/gDMSS on the phone, and select the home icon located on the top left corner.

2. Select the “Device” button/icon on the bottom to add the recorder/camera.

3. Select the “+” sign then select “Scan” to add the device.

4. Select the “Wired Camera”.

5. Input the device for easy identification. It’s required to input the password for the added device then select the save icon located on the top right corner.

Step by Step Instructions IDMSS/GDMSS version 4.20.000

1. Select the Menu Icon

2. Select “Device Manager”

3. Select the Add Icon

4. Select “Camera”

5. Select “Wired Device”

6. Select “P2P”

7. Input Info and select “Start Live Preview”

Video Instructions IDMSS/GDMSS version 3.50.000

Step by Step Instructions IDMSS/GDMSS version 3.50.000

1. From the home screen of the mobile application select “Camera”.

2. Select the menu button.

3. Select Device Manager.

4. Select add button to add device.

5. Select Wired Device.

6. Select P2P.

7. Name your device -> tap the QR code to bring up QR code scanner.

8. Input the username -> password -> and select live preview. By selecting “Start live preview” device will be automatically saved into the application.

IDMSS/GDMSS Version 3.40.003

Video Instructions Version 3.40.003

Step by Step Instructions Version 3.40.003

1. Click, “Camera”

2. Select the Menu Icon

3. Select “Device Manager”

4. Select the Add Icon

5. Select “P2P”

6. Choose a name for the device → Scan in QR code for SN number which you can access from the physical recorder under the main menu → Setting → Network → P2P. You may input SN number manually which can also be found under the recorder. → Enter Username and Password. For best results , leave Live Preview and Playback on the Extra Stream.

7. Select the Disk Icon to save → Select Live Preview, At which time the app will connect to all cameras.

Setup Remote Access via P2P using SmartPSS

Description

This allows you to view cameras on SmartPSS using P2P.

Prerequisites

Video Instructions

Step by Step Instructions

1. Locate the serial number of your NVR or DVR. The serial number can be found at the following locations:

2. Launch SmartPSS and select Device.

3. Click Add, change method to P2P.

4. Enter credentials, save and then add.

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How to reset the password to your Gamut recorder

This article will show you how to find the necessary information you need to send us so that we can help to reset the password for your Gamut recorder.

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First, turn the recorder on and move your mouse to the bottom of the camera live view screen. A blue bar will appear at the bottom; click on the ‘i’ symbol that I have marked in red in the screenshot below.

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This will open up a page of information about the recorder including the MAC address.

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You will need to send the MAC address and the date and time on the recorder, even if the time/date on the recorder is not actually correct. 

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This is very important, because we will generate a temporary password for you which is created based on the unique MAC address of the device and the time and date on it. If the date and time are accurate, just say that, or if you know it is five hours behind but the date is correct for example, just mention that when you email in and that should be sufficient. 

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Otherwise, just send in a picture clearly showing the MAC address and date/time on the device and say exactly when the picture was taken.

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Get in contact here, set the support status as ‘Password reset’ and the email subject as ‘Gamut password reset’. You will also need to send your original order/invoice number and the original delivery postcode to confirm your identity.

We will try to get back to you as soon as possible.

How to set up and view your Gamut PTZ on a Windows or Apple computer (GTIP210PTZ)

Purpose of The Guide

This guide will walk you through the initial configuration of your Gamut PTZ and show you how to view the camera on your computer.

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Before You Begin

Let’s Get Started

First we need to make sure that the camera is talking to your network. If you look on the box for the camera and on the side of the camera itself you should see a sticker that looks something like the one shown below.

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Make a note of the IP Address, User name and any Password shown on the sticker.

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Next we need to open Internet Explorer on the computer. In the address bar at the top of the page enter the IP address that you saw on the sticker. You should then be prompted to log in to the camera, here you need to use the User name and Password shown on the sticker, if there is no password on the sticker then leave the password field blank.

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Please make sure that you are using Internet Explorer and not any other browser. The reason for this is that most CCTV systems require the use of software called Active X to be able to display your live video and that software is only supported by Internet Explorer.

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If you are prompted to install any software you need to allow this to happen, this software enables your computer to display the video feed from the camera.

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At this point you should be seeing a live view from your camera and can go ahead and fit your camera wherever you need it. To watch your cameras in future you will simply need to open Internet Explorer, go to the IP Address from before and log in to the camera. From there you can also control the motion of the camera by using the PTZ controls shown below. These features are explained more in depth in other guides which can be found here.

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If you were unable to access your camera this way then it’s not a problem, we just need to use a different method. Alternatively if you wish to view the system without having to log in through Internet Explorer each time then continue reading and you will see how to view the camera without needing to log in each time.

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First open CMS5/VMS, the program that you installed before we began, and click on Device Manager. You will now be presented with a screen that looks like this:

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You should see a camera in the list that has the same IP Address as previously seen on the sticker on the camera. If you don’t then click the IPV4 Search button and after a few moments the camera will appear. Select the camera by ticking the box to the left of it and click Add.

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The camera will now be displayed in the bottom half of the window. Towards the right hand side you will see a number of buttons, you need to press the Modify IP button as highlighted in the following image.

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At this point if you wish to use the camera through Internet Explorer rather than CMS5 you are now able to. Make a note of the new IP address that the camera is displaying and follow the steps detailed near the top of this guide for accessing the camera using Internet Explorer.

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Now click the Home button to return to the main page for CMS5/VMS, then click Monitor. On the right hand side you will see your camera in the list of devices. Double click on your camera and the video feed will appear in the middle of the screen. If you then double click on the video if will go in to full screen mode so you can see a larger picture. To then control your camera click the button shown below and the PTZ controls will appear. As before more articles about controlling your camera can be found by clicking here.

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GAMUT RECORDER Installation and user guide

Read More : UNV Recorder Set Up Guide

How to add your Gamut recorder or camera to a mobile phone or tablet

Purpose of The Guide

This guide will show you how to add your Gamut camera or recorder to a phone.

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Before You Begin

Your Gamut device will need to be turned on and connected to your internet router. If you have a recorder with a hard drive you will need to use a TV or Internet Explorer to set it up for the first time, follow the quick start guide to do so.

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If you are using a recorder and cameras, make sure that the cameras are connected and working.

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If you are using a Wi-Fi bridge system with your camera, make sure that the bridges are turned on, wired correctly and communicating before you begin.

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You will need to download the app RXCamView onto your phone or tablet.

Android

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Apple

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Let’s Get Started

Open up RXCamView on your device and tap on the head and shoulders icon to open the side menu.

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Then tap on ‘Device List’.

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On the Device Manager page, tap on the ‘+’ icon then tap on ‘IPC/NVR/DVR’.

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The app will request permission to use your camera, allow it to. It will open up your camera and you need to point the camera to the QR code on the label on your recorder or camera.

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Once you have successfully scanned the QR code the app will prompt you to fill in some information. Leave the IP/Address and Media Port fields, the username is admin by default, and the password is blank by default.

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Then the device will appear in the device list, it should say ‘Connected’. If it says ‘connect close’ then check the password is correct and that nothing has been disconnected.

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If you tap on the play icon underneath the device, you will be taken to the live view window. Just tap on the name of the device to begin live view.

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To view recordings, just tap on the film reel icon at the bottom right below the live view screen:

For more information on the settings of the recorder, please refer to the quick start guide or the manual.

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If you find that the device only works when you are connected to the same internet router as it, and not when accessing it via another Wi-Fi network or with 4G, take a look at this guide.

How to access your Gamut camera or recorder using a Windows or Mac computer

Purpose of The Guide

This guide will show you how to access the live footage, recordings and settings of your Gamut camera or recorder, using a Windows or Mac computer.

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Before You Begin

Your Gamut device will need to be turned on and connected to your internet router. You will need to use a TV to set up the recorder for the first time, follow the quick start guide to do so. After the initial setup, a TV or monitor is not necessary when accessing the recorder via a network connection.

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If you are using a recorder and cameras, make sure that the cameras are connected and working.

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If you are using a Wi-Fi bridge system with your camera, make sure that the bridges are turned on, wired correctly and communicating before you begin.

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Let’s Get Started

Now that you have connected your recorder/camera to your internet router and turned it on, you will be able to view it using a program called Surveillance Client.

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First you will need to download some software called Device Config Tool, which will allow you to find out the IP address of the camera/recorder and edit some of the settings.

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Download it from here if you are using Windows, and here if you are using a Mac.

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Once the software has been downloaded and installed, you will see a window like the screenshot below. Make a note of the camera/recorders IP address.

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If the recorder/camera does not appear in the program, first ensure they are turned on and check the connections from the device to your internet router. If you are using a Wi-Fi bridge system, make sure that they are configured correctly (if they were not pre-configured) and are both turned on.

Surveillance Client

If you are using Windows you can download Surveillance Client from here.

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If you are using a Mac, download it from here.

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When you have downloaded and installed Surveillance Client you will be presented with a set-up wizard. Click Next, then Add Online Device. Your recorder/camera should appear in the list; select it then click Add Selected Device. 

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Now choose a name for the recorder/camera. By default the username is admin and the password is blank. Now click ‘Add’.

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You will see the device appear in the left hand pane. Select it, click ‘Import’, then open the ‘DefaultGroup’ folder on the right side and you will see it has been added.

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Click ‘Next’ then ‘Finish’ and you will be taken to the main menu. Now click on ‘Main View’.

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When you are taken to Main View, double click on DefaultGroup, then the name of your recorder (if you have one) and the cameras will be shown. In the screenshot I only have one camera connected, which is signified by the green play icon. Double click on the camera name to begin live view. If you want the camera to be in full screen, double click on the live feed.

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To access recordings, go to back to the Control Panel and then click on Remote Playback. Open up DefaultGroup on the left side panel, then select the cameras which you would like to view recordings from and click the play button. You can select the date using the calendar on the bottom right.

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To access the settings of the recorder/camera itself, go to the Control Panel, click on Group Device, then click on the spanner icon next to your recorder.

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For more information on the settings of the recorder, please refer to the quick start guide or the manual.

MORE PAGES >>>

Support log in with cloud technology

Support real time live view

Support remote playback

Local recording and play

Support snapshot and pictures searching

Support bidirectional talk

Support PTZ control

Support scanning serial number by QR code

Support cloud user register and modify

Support remote device add, edit and delete

Support local device add, edit and delete

Support adding device by address

Support manually searching device in LAN

Support version updating automatically

Support searching device function by shake

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How to find out the “Cloud ID” (Serial Number) when adding device to PC Client “VMS”?

The “Cloud ID” is “serial Number”on the NVR UI Monitor Interface

Go to your TV Monitor that is connected to NVR, Navigate to “Main Menu–>Advanced–>Version“–> You will see the Serial Number

How to Flip the Camera

1. select the channel of the flip camera

2. Navigate to “Main Meun“–> “XVI control“

3. check the”Overturn

How to reset XMEye Pro Password?

1. Click on “Forget Password”

2. Input your number or Select “Email”(Depends on the method you signed up before)

3. Input your email address and click on “Get Code”

4. A code will be sent to your email, input the verification code here and click on “Next” to continue.

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XMEye New Gui User Guide

Read More : XMEYE – How to connect DVR/NVR on PC Mobile Browser

How to Share the APP to other

1.Open the “Xmeye Pro ” app ,Click the pencil to edit,

Then Click the Share

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2.Select the function which you want to share

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3.Finally enter the user name who you want to share ,then you can shre to others successful.

My UI Interface shows “No signal” or “Black Screen”

We need to divert this issue into two situations:

1. DVR Indicator light is on:

(1) Cause: The camera system’s video output resolution is 1080P. If your TV monitor resolution is below 1080P, this issue will occur. Steps:

Please right-click and hold your mouse for over 10 seconds to see if the system can reboot or not. Or, please try to connect the system to another TV monitor with a higher resolution (above 1080P)

  (2) Cause: The hard disk drive inside of the DVR box is broken, and use the screwdriver to open the DVR box to unplug the wires of the hard disk drive, and reboot the DVR to have a try. If the DVR box can be rebooted after unplugging the wires of the hard disk drive(HDD), which means the HDD is having the issue, and needs a replacement, plz contact email love@hiseeu.com for a replacement HDD if their warranty is still 1 year, and if the warranty is over 1 year, plz leave a five-star review for us to apply for a free HDD  

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2.DVR Indicator light is off:

(1) Cause: The power adapter 12V 2A connected to DVR box is broken

Step: Use another power supply 12v 2A to power on the DVR unit to have a try

( If you do not have a spare one, use the one that is connected to 4 cameras to have a try)

(2) Cause: The hard disk drive inside of the DVR box is broken Step: Use the screwdriver to open the DVR box to unplug the wires of the hard disk drive, and reboot the DVR to have a try. If the DVR box can be rebooted after unplugging the wires of the hard disk drive(HDD), which means the HDD is broken, and needs a HDD replacement, plz contact email love@hiseeu.com for a replacement HDD if their warranty is still 1 year, and if the warranty is over 1 year, plz leave a five-star review for us to apply for a free HDD  

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My UI Interface stuck in Hiseeu Logo

We need to upgrade the system to solve this problem, and check customer’s NVR mainboard info first, and take a photo for us to make sure about firmware verison, then we will ask manufacturer to send us a firmware to upgrade the system to solve this problem

1. If you are in the phone call , just let the customer take a photo of the mainboard, and send it to email love@hiseeu.com. We will ask for a firmware to solve this problem during our working time

(Different versions have various firmware, there is no standard firmware to upgrade the system, so we need to ask the original manufacturer to do that)

2. If you are dealing with the email:

Try with the steps:

1. Ask the customer to open the DVR box by using the screwdriver, and take a photo of this mainboard, and make sure the QR Code is clear enough for us to scan

2.After receiving the photo of the mainboard,  we will ask the XM Manufacturer for a firmware, and upgrade the NVR with the new firmware.    

Upgrade steps

Attached upgrade firmware is for your reference, please download and unzip it first.

1. Copy these 2 files to your USB flash drive, the root directory(Do not under any folder, see the picture attached)

2. Power off the DVR and insert the USB device

3. Power on the DVR, it will upgrade automatically. Please give it a try and let us know the outcome.

How to Sign Up APP Account

Please follow these instructions to sign up for an account via your mobile number.

1. Click on Sign Up

2. Sign Up by email or Select Mobile Number

3. Select the correct country code +1, input your mobile number and click on “Get code”

4. A code will be sent to the mobile phone number, input the verification code and continue.

[Note: You can tap on “Local” for quick login without registration. (In this situation, you still can have live view and playback but are not able to receive motion detect alarm message), so mostly we suggest customers to sign up an account first]

Network “Probing DNS”?

1. Go to Monitor UI Interface, and Navigate to “Main Menu > Network > Net Service”, if the “Cloud Status” shows connected, means NVR/DVR is online

–>2. If the cloud status shows “Probing DNS”, Please Navigate to “Main Menu > Network > Check the icon of “Enable DHCP”–>Apply; –>Reboot the DVR by unplugging the power adapter and re-plug it, then double-check the cloud status ( only cloud status shows )

One or two cameras are not wokring

(1) BNC Cable connected to Camera is broken

Step: Use another BNC cable to connect the camera to have a try

(2) The port of the DVR box is broken

Step: After changing the BNC cable, and still there is no camera image, plz insert the camera into another port of the DVR to have a try

(3) Camera is broken after troubleshooting with the steps （1）–（2）

Unable to open VMS archive file

Please drag the exe file to your Desktop interface (do not under any folder) and run it again.

Like it the photo shows , plz do have a try again ,the VMS will run normally

Upgrade NVR/DVR firmware

If customers need a firmware upgrade for NVR/DVR, and we need the “System version” to send to XMmanufacturer to ask for a firmaware to upgrade  

Go to Monitor UI Interface, and navigate to “Main Menu– Advanced–Version“

After get the Version:

Please follow the instructions below to upgrade the NVR/DVR firmware. Steps:

Attached new firmware for you, please download it and unzip it.  

1. Copy to your USB flash drive, and put it in the root directory(Do not under any folder)

2. Plug the USB device into NVR/DVR

3. Navigate to “Main Menu–> Advanced–> Upgrade”

> Upgrade position(Select your usb device)

–> Upgrade file (Select the firmware)

–> Upgrade

What if the APP keeps asking the user and password?

Step: Plz input the Monitor UI user name and password to resolve this issue

The cause： Sometimes the APP would be in the process of auto-maintain, so it would ask for the user name and password to protect the account’s safety. This page will pop up when you want to live to view the camera.

Note: Some customers enter the App account user name and password. Actually, it’s the Monitor UI user name and password      

As for how to find out the user name and password, plz go next to the TV monitor UI Interface, and right click the mouse from “Log out–Log out“, then right click the mouse and navigate to “Main Menu“, this interface [system login] will pop up, and here are the user name and password we need to enter into the app

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Add device on PC Client(VMS)

VMS download link:

For Windows （2023 newest version）

https://download.xm030.cn/d/MDAwMDE0OTM=  

For Mac ( 2022 version)

https://download.xm030.cn/d/MDAwMDA2NDA=  

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1. Download PC Client “VMS” and installed

[ Need to drag the file to the desktop after installing firmware, or it would ocurred the issue of “unable to open archive file”]

2. Login with the default User Name and Password. Click “SIGN IN”.

Default User name is: admin

Default Password is: admin

3. Navigate to “Device Manager”–>”Manual Add”

4. Login Type: Cloud ID

Device Name: Name Your Device as you like

Cloud ID : Device Serial Number. We need to go to the TV Monitor connected to the NVR , and find out the information on TV Monitor UI, then right click the mouse to navigate to the path of “Main Menu–>Advanced–>Version” to find out the information “serial number”

[Note: most customers do not know how to find the serial number, so they can’t add the device to PC Client

User Name and password: Input the user name and password that you created for the NVR , and we also need to find this from the Monitor UI.

[Note: Most customers do not know their user name and password, so we need to guide them to go next to the TV monitor, and right click the mouse from “Log out–Log out”, then right click the mouse and navigate to “Main Menu”, this interface [system login] would pop up]

5. Navigate to “Live View”, Click on the device name(serial number), then select “Open All By Sub Stream”

Enable the APP push notification on mobile app “XMEye Pro”

Further support, plz email us at email love@hiseeu.com

Or contact us at +1 917 688 2228

1.Please right-click mouse and navigate to Main Menu–> Alarm–>Motion Detect/Human Detect/Face Detect–> Enable “Mobile Reported”–>click “OK” (Default Setting is for Channel 1, Please select “All” channels.)

2.Open “XMeye Pro” mobile App, and navigate to Event–>Device (the one you named)–>Enable “Allow Notifications”

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Add device to mobile APP (XMeye Pro)

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As for how to add the device to mobile APP(XMeye Pro), please follow the below instructions

–>1. Please connect the NVR box to your Router via Network Cable;

–>2. Navigate to “Main Menu > Network > Net Service”, if the “Cloud Status” shows connected, means NVR is online (Please skip step3), 

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–>3. If the cloud status shows “Probing DNS”, Please Navigate to Main Menu > Network > Check Enable DHCP–>Apply;

–>Reboot DVR by unplug power adapter and re plug it, then double-check the cloud status. 

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–>4. Go to your TV Monitor, navigate to Main Menu–>Advanced–>Version–> You will see the serial number. 

The QR code contains serial number info. 

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–>5. Open the mobile APP “XMeye Pro” and register an account by your email

–>6. Click”+” to add device–>Choose “NVR”

Click the “Scan” icon to Scan NVR’s QR Code. (QR code contains username and password)

No need to input the user name and password manually.

And click “Ok”, and go back to the Device page on App,and you will see the device shows status: online ,

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Note1:

We do not suggest customers to manually input the serial number, If they input it, the user name and password need to be input, If they scan the code, they don’t have to input the user name and password, So we need to guide them to scan the QR code first, in some situations if we really need the information of the user name and password, and for how to find out the user name and password, plz go next to the TV monitor UI Interface, and right click the mouse from “Log out–Log out“, then right click the mouse and navigate to “Main Menu”, this interface [system login] would pop up]

Note 2:

If device shows “offline”, there could be two causes:

(1) DVR is not connected to network successfully, plz go back to Monitor UI Interface to check if the cloud status shows connected or not in the path of “Main Menu > Network > Net Service”

(2) The way he adds the device to the app is wrong, especially some customers don’t know how to find out the QR Code and input the wrong user name and password

What should I do If I forgot my DVR password

1.Right click mouse from home screen, Click “Log Out–>Log Out”

2.Then click “Forget password” ＞ “Forget answer ” ＞ Then you will see two “QR code” on the monitor

3.Open your Mobile APP “XMEye Pro” , 

(1). Click the “+” icon on the top right corner—>Hit “NVR”

(2). Click “Forgot your device password”–> Scan the QR code (CAPTCHA on the TV monitor)

(3). Scan the QR code shown on your TV monitor. You will get the verification code.

(4). Input the code in “CAPTCHA”

Why can’t live view the videos on mobile APP or PC Client VMS

1.Please make sure that your DVR system is already connected to the router through ethernet cable successfully

2.Please go to Main Menu > System > Net Service to check the network is connected or not, Cloud should shows: connected 

3.Make sure the way you add device to your mobile app or PC client with correct serial number and password

Serial number: “Main Menu–Advanced–Version”

Password: DVR login password 

Why the DVR can’t record or playback video

If HDD(Hard disk drive) is having issue or something wrong with record setting, the DVR can’t record/playback the video

1. Check if the hard drive status is normal or error

Navigate to: Main Menu–>Advanced–>HDD info. 

 If it’s hows “error” or no hard drive info, means hard drive failure. (need to replace hard dirve)

2. Check the record plan is set up for 24/7 continues recording

Navigate to Main Menu–>Record Conf

Channel : select “All”

Period: “00:00-24:00”

Select “Regular”

3.   Please make sure the HDD was set up to “Overwrite”

Navigate to Main Menu–>General–>Storage Full

Any ideas, let us know. Thank you for your cooperation. 

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Support log in with cloud technology

Support real time live view

Support remote playback

Local recording and play

Support snapshot and pictures searching

Support bidirectional talk

Support PTZ control

Support scanning serial number by QR code

Support cloud user register and modify

Support remote device add, edit and delete

Support local device add, edit and delete

Support adding device by address

Support manually searching device in LAN

Support version updating automatically

Support searching device function by shake

Why can’t live view the videos on mobile APP or PC Client VMS

1.Please make sure that your DVR system is already connected to the router through ethernet cable successfully

2.Please go to Main Menu > System > Net Service to check the network is connected or not, Cloud should shows: connected 

3.Make sure the way you add device to your mobile app or PC client with correct serial number and password

Serial number: “Main Menu–Advanced–Version”

Password: DVR login password 

Hiseeu XMEYE DVR SECURITY SYSTEM ADVANCED GUIDE

Read More : XMEYE DVR User Manual

What should I do If I forgot my DVR password

1.Right click mouse from home screen, Click “Log Out–>Log Out”

2.Then click “Forget password” ＞ “Forget answer ” ＞ Then you will see two “QR code” on the monitor

3.Open your Mobile APP “XMEye Pro” , 

(1). Click the “+” icon on the top right corner—>Hit “NVR”

(2). Click “Forgot your device password”–> Scan the QR code (CAPTCHA on the TV monitor)

(3). Scan the QR code shown on your TV monitor. You will get the verification code.

(4). Input the code in “CAPTCHA”

Add device to mobile APP (XMeye Pro)

As for how to add the device to mobile APP(XMeye Pro), please follow the below instructions

–>1. Please connect the NVR box to your Router via Network Cable;

–>2. Navigate to “Main Menu > Network > Net Service”, if the “Cloud Status” shows connected, means NVR is online (Please skip step3), 

.

–>3. If the cloud status shows “Probing DNS”, Please Navigate to Main Menu > Network > Check Enable DHCP–>Apply;

–>Reboot DVR by unplug power adapter and re plug it, then double-check the cloud status. 

.

–>4. Go to your TV Monitor, navigate to Main Menu–>Advanced–>Version–> You will see the serial number. 

The QR code contains serial number info. 

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–>5. Open the mobile APP “XMeye Pro” and register an account by your email

–>6. Click”+” to add device–>Choose “NVR”

Click the “Scan” icon to Scan NVR’s QR Code. (QR code contains username and password)

No need to input the user name and password manually.

And click “Ok”, and go back to the Device page on App,and you will see the device shows status: online ,

.

Note1:

We do not suggest customers to manually input the serial number, If they input it, the user name and password need to be input, If they scan the code, they don’t have to input the user name and password, So we need to guide them to scan the QR code first, in some situations if we really need the information of the user name and password, and for how to find out the user name and password, plz go next to the TV monitor UI Interface, and right click the mouse from “Log out–Log out“, then right click the mouse and navigate to “Main Menu”, this interface [system login] would pop up]

Note 2:

If device shows “offline”, there could be two causes:

(1) DVR is not connected to network successfully, plz go back to Monitor UI Interface to check if the cloud status shows connected or not in the path of “Main Menu > Network > Net Service”

(2) The way he adds the device to the app is wrong, especially some customers don’t know how to find out the QR Code and input the wrong user name and password

Enable the APP push notification on mobile app “XMEye Pro”

1.Please right-click mouse and navigate to Main Menu–> Alarm–>Motion Detect/Human Detect/Face Detect–> Enable “Mobile Reported”–>click “OK” (Default Setting is for Channel 1, Please select “All” channels.)

2.Open “XMeye Pro” mobile App, and navigate to Event–>Device (the one you named)–>Enable “Allow Notifications”

Camera stay in Black’n white during the daytime

It’s a normal situation especially during the switch from night to day, but if the camera keep stayiing in the black and white mode for a long time in the daytime, plz unplug the camera from the DVR port, and replug the wire of the camera into the DVR port to have a try first. 

After repluging the wire of the camera, and if the situation happens again, plz contact us for further support

Add device on PC Client(VMS)

VMS download link:

For Windows （2023 newest version）

https://download.xm030.cn/d/MDAwMDE0OTM=  

For Mac ( 2022 version)

https://download.xm030.cn/d/MDAwMDA2NDA=  

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1. Download PC Client “VMS” and installed

[ Need to drag the file to the desktop after installing firmware, or it would ocurred the issue of “unable to open archive file”]

2. Login with the default User Name and Password. Click “SIGN IN”.

Default User name is: admin

Default Password is: admin

3. Navigate to “Device Manager”–>”Manual Add”

4. Login Type: Cloud ID

Device Name: Name Your Device as you like

Cloud ID : Device Serial Number. We need to go to the TV Monitor connected to the NVR , and find out the information on TV Monitor UI, then right click the mouse to navigate to the path of “Main Menu–>Advanced–>Version” to find out the information “serial number”

[Note: most customers do not know how to find the serial number, so they can’t add the device to PC Client

User Name and password: Input the user name and password that you created for the NVR , and we also need to find this from the Monitor UI.

[Note: Most customers do not know their user name and password, so we need to guide them to go next to the TV monitor, and right click the mouse from “Log out–Log out”, then right click the mouse and navigate to “Main Menu”, this interface [system login] would pop up]

5. Navigate to “Live View”, Click on the device name(serial number), then select “Open All By Sub Stream”

What if the APP keeps asking the user and password?

Step: Plz input the Monitor UI user name and password to resolve this issue

The cause： Sometimes the APP would be in the process of auto-maintain, so it would ask for the user name and password to protect the account’s safety. This page will pop up when you want to live to view the camera.

Note: Some customers enter the App account user name and password. Actually, it’s the Monitor UI user name and password      

As for how to find out the user name and password, plz go next to the TV monitor UI Interface, and right click the mouse from “Log out–Log out“, then right click the mouse and navigate to “Main Menu“, this interface [system login] will pop up, and here are the user name and password we need to enter into the app

.

Upgrade NVR/DVR firmware

If customers need a firmware upgrade for NVR/DVR, and we need the “System version” to send to XMmanufacturer to ask for a firmaware to upgrade  

Go to Monitor UI Interface, and navigate to “Main Menu– Advanced–Version“

After get the Version:

Please follow the instructions below to upgrade the NVR/DVR firmware. Steps:

Attached new firmware for you, please download it and unzip it.  

1. Copy to your USB flash drive, and put it in the root directory(Do not under any folder)

2. Plug the USB device into NVR/DVR

3. Navigate to “Main Menu–> Advanced–> Upgrade”

> Upgrade position(Select your usb device)

–> Upgrade file (Select the firmware)

–> Upgrade

Unable to open VMS archive file

Please drag the exe file to your Desktop interface (do not under any folder) and run it again.

Like it the photo shows , plz do have a try again ,the VMS will run normally

One or two cameras are not wokring

(1) BNC Cable connected to Camera is broken

Step: Use another BNC cable to connect the camera to have a try

(2) The port of the DVR box is broken

Step: After changing the BNC cable, and still there is no camera image, plz insert the camera into another port of the DVR to have a try

(3) Camera is broken after troubleshooting with the steps （1）–（2）

Network “Probing DNS”?

1. Go to Monitor UI Interface, and Navigate to “Main Menu > Network > Net Service”, if the “Cloud Status” shows connected, means NVR/DVR is online

–>2. If the cloud status shows “Probing DNS”, Please Navigate to “Main Menu > Network > Check the icon of “Enable DHCP”–>Apply; –>Reboot the DVR by unplugging the power adapter and re-plug it, then double-check the cloud status ( only cloud status shows )

How to Sign Up APP Account

Please follow these instructions to sign up for an account via your mobile number.

1. Click on Sign Up

2. Sign Up by email or Select Mobile Number

3. Select the correct country code +1, input your mobile number and click on “Get code”

4. A code will be sent to the mobile phone number, input the verification code and continue.

[Note: You can tap on “Local” for quick login without registration. (In this situation, you still can have live view and playback but are not able to receive motion detect alarm message), so mostly we suggest customers to sign up an account first]

My UI Interface stuck in Hiseeu Logo

We need to upgrade the system to solve this problem, and check customer’s NVR mainboard info first, and take a photo for us to make sure about firmware verison, then we will ask manufacturer to send us a firmware to upgrade the system to solve this problem

1. If you are in the phone call , just let the customer take a photo of the mainboard, and send it to email  We will ask for a firmware to solve this problem during our working time

(Different versions have various firmware, there is no standard firmware to upgrade the system, so we need to ask the original manufacturer to do that)

2. If you are dealing with the email:

Try with the steps:

1. Ask the customer to open the DVR box by using the screwdriver, and take a photo of this mainboard, and make sure the QR Code is clear enough for us to scan

2.After receiving the photo of the mainboard,  we will ask the XM Manufacturer for a firmware, and upgrade the NVR with the new firmware.    

Upgrade steps

Attached upgrade firmware is for your reference, please download and unzip it first.

1. Copy these 2 files to your USB flash drive, the root directory(Do not under any folder, see the picture attached)

2. Power off the DVR and insert the USB device

3. Power on the DVR, it will upgrade automatically. Please give it a try and let us know the outcome.

My UI Interface shows “No signal” or “Black Screen”

We need to divert this issue into two situations:

1. DVR Indicator light is on:

(1) Cause: The camera system’s video output resolution is 1080P. If your TV monitor resolution is below 1080P, this issue will occur. Steps:

Please right-click and hold your mouse for over 10 seconds to see if the system can reboot or not. Or, please try to connect the system to another TV monitor with a higher resolution (above 1080P)

  (2) Cause: The hard disk drive inside of the DVR box is broken, and use the screwdriver to open the DVR box to unplug the wires of the hard disk drive, and reboot the DVR to have a try. If the DVR box can be rebooted after unplugging the wires of the hard disk drive(HDD), which means the HDD is having the issue, and needs a replacement, plz contact email for a replacement HDD if their warranty is still 1 year, and if the warranty is over 1 year, plz leave a five-star review for us to apply for a free HDD  

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After the steps, if the thing still can’t be resolved, which means the DVR box is broken, plz contact email for a replacement DVR box if their warranty is still 1 year, and if the warranty is over 1 year, plz leave us a five-star review for us to apply for a free DVR box

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2.DVR Indicator light is off:

(1) Cause: The power adapter 12V 2A connected to DVR box is broken

Step: Use another power supply 12v 2A to power on the DVR unit to have a try

( If you do not have a spare one, use the one that is connected to 4 cameras to have a try)

(2) Cause: The hard disk drive inside of the DVR box is broken Step: Use the screwdriver to open the DVR box to unplug the wires of the hard disk drive, and reboot the DVR to have a try. If the DVR box can be rebooted after unplugging the wires of the hard disk drive(HDD), which means the HDD is broken, and needs a HDD replacement, plz contact email for a replacement HDD if their warranty is still 1 year, and if the warranty is over 1 year, plz leave a five-star review for us to apply for a free HDD  

.

After the steps, if the thing still can’t be resolved, which means the DVR box is broken, plz contact email for a replacement DVR box if their warranty is still 1 year, and if the warranty is over 1 year, plz leave us a five-star review for us to apply for a free DVR box

How to Share the APP to other

1.Open the “Xmeye Pro ” app ,Click the pencil to edit,

Then Click the Share

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2.Select the function which you want to share

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3.Finally enter the user name who you want to share ,then you can shre to others successful.

How to reset XMEye Pro Password?

1. Click on “Forget Password”

2. Input your number or Select “Email”(Depends on the method you signed up before)

3. Input your email address and click on “Get Code”

4. A code will be sent to your email, input the verification code here and click on “Next” to continue.

How to Flip the Camera

1. select the channel of the flip camera

2. Navigate to “Main Meun“–> “XVI control“

3. check the”Overturn

How to find out the “Cloud ID” (Serial Number) when adding device to PC Client “VMS”?

The “Cloud ID” is “serial Number”on the NVR UI Monitor Interface

Go to your TV Monitor that is connected to NVR, Navigate to “Main Menu–>Advanced–>Version“–> You will see the Serial Number

Why the DVR can’t record or playback video

If HDD(Hard disk drive) is having issue or something wrong with record setting, the DVR can’t record/playback the video

1. Check if the hard drive status is normal or error

Navigate to: Main Menu–>Advanced–>HDD info. 

 If it’s hows “error” or no hard drive info, means hard drive failure. (need to replace hard dirve)

2. Check the record plan is set up for 24/7 continues recording

Navigate to Main Menu–>Record Conf

Channel : select “All”

Period: “00:00-24:00”

Select “Regular”

3.   Please make sure the HDD was set up to “Overwrite”

Navigate to Main Menu–>General–>Storage Full

Any ideas, let us know. Thank you for your cooperation. 

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With the video playback feature, you can conveniently view what happened in the past period. Work with a surveillance camera which supports AI, you can even search video records from a large number of videos by a face photo;

Of course, with the alarm message service, you can receive the alarm information of the places you care about in the first place, so as to take timely measures to reduce your losses;
With the voice intercom feature, you can also communicate with the people where the camera is located

Key features:
1. Watch HD video in real time
2. Historical video viewing
3. Event message reminder
4. Call through two-way audio
5. Get instant alerts when motion, human form, sound are detected
6. Customize detection area and sensitivity
7. Set recording schedule and alarm notification schedule

RXCamView XVR User Manual

Reset password for DVR system

Firstly, please provide mac address to me (See below pictures) ,and I will use it to create a super password to you .

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Secondly ,please enter your system >Multi-user,and click User Edit on the right (generally only the first line No.1 is enabled), then you can modify the user name and set a new password .

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RXCamView XVR User Manual

Read More : GW Security XVR NVR Firmware Software Download

How to connect the device to the mobile app

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1. Please connect DVR system to the Internet:

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   a) Please connect the system to a router via LAN cable first

    b) Please DO NOT tick “Enable” of the IP FILTER in the Network page, see below pic

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    3)Please check the system if it is connected to the Internet successfully. If yes, you can add the device to the mobile app.

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2.Open the app, if it is the first time use, directly click the “+” icon in the upper right corner of the”Device Manager” interface; if it is not the first time, click the icon  in the upper left corner,then select “Device List” to enter the “Device Manager” Interface, and then click the “+” icon in the upper right corner.

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3.Scan the P2P ID QR code on the DVR / NVR to add the device. (Alternatively, it can be added through “Online Search” and “Manual Add”, the method is omitted).

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4.This step is more important:

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a) The “Media Port” must be the same as the “Client” port on the DVR / NVR (If the user’s DVR /NVR has not been modified, the default value is 9000. If the user has modified the “Client” port on the DVR / NVR, (The “Media Port” on the APP needs to be modified synchronously).

b) “User Name” fill in the user name set during the first use. If you are not sure, you can click”Setup”-“System”-“Multi-User” to view.

c) “Password” fill in the password set during the first use, which is the login password of the user DVR / NVR.

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5.After the setting is completed, click “Save”, then the APP will display the added device, and”Connection Status” prompts “Connected” to indicate that the DVR / NVR is connected. Click the icon  to play the video. Click on the icon  to select 1/4/8/16 picture viewing.

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How to upgrade your NVR or DVR

NVR Upgrade

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1. Copy the firmware file(.sw file)to your USB drive, and insert the USB flash drive into the NVR’s USB port.

2. Click Select File button to choose the firmware file in your USB flash drive, then Click OK.(Setup-System-Maintenance-Upgrade)

3. Click Upgrade button to start system upgrade. The system upgrade will last around 5-10 minutes, please do NOT power off the NVR or remove the USB from NVR during firmware upgrade.

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Add IP camera (1319 1329 8204 8208) to DVR (D3505)

ADD IPCAMERA

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Before you start:

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1.The DVR supports to disable analog channels to increase IP channels. If you want to disable an analog channel, uncheck the box and click Apply to save. To disable an analog channel can increase an IP channel input. To do so, you need to enable the XVR mode in advance at System→General→Mode.

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2.Ensure the network connection is valid and correct, and Make sure your IP Camera and DVR are on the same network during setup.

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Steps:

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1.If you enable the XVR mode for the DVR, it supports to add IP cameras & modify IP channels.

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2.Click Search to search IP cameras from local network, click Add to add individual IP camera, click Add All to add all IP cameras.

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3.Click Search button to search IP cameras, and then click one of the IP camera in the
device list.

       IP Address/Domain: IP address or domain name of the IP camera
       Alias: Name of the IP camera
       Position: Position to display the camera name on the screen.
       Port: Port of the IP camera

       Protocol: Choose the protocol of the IP camera from the dropdown menu
       User Name: User Name of the IP camera
       Password: Password of the IP camera
       Bind channel: Choose a channel of the DVR you want to attach to
       Auto Assign IP to Camera(s): The added IP camera would be not able to connect if its IP address is not in the same network segment with DVR. With this function to reassign an IP address to all added IP cameras.
       Channel Delete: Choose one or more added IP cameras, and click this button to Detele.

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How to add IPC to DVR via Onvif

How to add IPC to DVR via Onvif

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1.Power on the DVR, connect the IPC, and enter the password to log in to the following interface:

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2.Please click Channel to enter the following interface:

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3.Click Search to search for IP, then check the IP to be added, and click Add:

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4. The following interface appears, change the Port port to 80, select Onvif for the procotol protocol, and confirm that the user name and password are correct:

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5. Close the page to see that the IPC is online:

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How to add device to surveillance client

How to add device to surveillance client              Click here to download

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Ptz Security camera models can also be found in ip or ahd systems. In models with a rope, you can use the camera manually or program it for certain movements by directly entering the camera interface.

1. Camera Bench Test

When you take the camera out of the box, please

I test the camera indoor first before mounting outside.

Type A: With DC12V Aadapter (non-PoE)

Do NOT extend the power cable during the bench test because DC power drops quickly along the transmission. A bench test helps you rule out all problems caused by power supply. Underpower causes problems such as 1) PTZ issues 2) unstable infrared (camera reboots repeatedly) and 3) spinning dome.

Type B: With PoE Injector/SwitchIP CameraComputerRouter

PoE Standard

It is important to note that all Xmeye pan tilt zoom cameras require to be powered by PoE+/++ adapters (injector/switch) with 802.3at/bt standard. Conventional PoE standard 802.3af delivers only 15.4W per port and using those adapters would cause underpower.

Note: 802.3at is also known as PoE+; 802.3bt is known as PoE++.

What are you testing in this stage?

Does the camera rotate when powered up?

When powered up, the speed dome automatically begins a self-diagnostic process during which the camera will pan horizontally and vertically to make sure PTZ, lens and other parts of the camera are functional. Please contact our technical staff if a self-test does not happen on your unit. Please refrain from disassembling the unit before contacting us.

Live View and Picture Quality

Check the video streaming quality.

Pan Tilt and Zoom

Check whether the camera performs the pan, tilt, zoom actions properly.

Night Vision

Shield the camera front lens, turn off the lights and draw the curtains to see if the camera is able to automatically turn to infrared night vision mode.

Connection Good

Power Good

Video and Control Good

Tested Day and Night

Qo? Ak HYPERLINK “mailto:support@sunba.net” support@sunba.netGuess we are ready to mount it outside.

XMEYE Network PTZ Camera Guide

Read More : CCTV Super Password Tools

Camera Setup by Smartphone

This section will provide the user with information on how to setup the PTZ camera using smartphone for the first time.

video tutorial

smartphone.sunba.net

XMEye

Android

APP

Download

iOS

2 Click the “+” icon to add device.

NOTE: iSunba/iSunba Pro/XMEye These APPs are suitable for Sunba Lite Series cameras.

Register to select “Cloud Login” (push notification requires a cloud account to store picture alert).

The app automatically shows all Sunba devices in LAN.

Use “Search” if your camera and smartphone

areconnected to the same WiFi.

4

Press the camera to

watch live view.

5 Modify other settings such as
password for the camera.

Read Next : Uniview NVR Quick Start Guides

Control pan, tilt and zoom, watch live view and set/delete/call presets from this page.

Press to speak. (device must support speaker)

Turn on/off microphone.

Record a video and save the clip to your smartphone.

Take a snapshot and save the image to your smapphone.

Check playback.

PTZ control.

Switch between HD/SD display.

Set/call preset/cruise.

Camera Setup by VMS Client

This section will provide the user with information on how to setup the PTZ camera using their computer.

Step 1: Install VMS from the CD-ROM.

Input the default software account below. The account is to ensure no one can have unauthorized access to your surveillance software. This is not the credential for individual IP camera.

VMS for PC: admin/admin

VMS for Mac: admin/(blank)

Step 2: Open the Device Manager page.

Click “IPV4 Search” and select the camera, then click “add” to connect the

device.

Try the following if no device shows up:

Temporarily disable the firewall;

Connect the camera directly to your parental router;

Connect the camera directly to your PC/Mac for testing;

Now the camera status should show “Connected”.

“Connected” status indicates the camera is online.

Tricks:

The camera’s default ports are ONVIF 8899, TCP 34567, HTTP 80 and RTSP 554.

Those values must also be unique to each other.

Step 3: Live View

Please go to the “Live View” page.

WiFi Application

This chapter only applies to model 405-ECO WiFi Version .

This section will provide the user with information on how to setup the WiFi connection.

video tutorialwifiset.sunbatech.com

Method A: Search and add the camera by smartphone.

After the camera is powered on and completes the self-test, you can directly search and add the camera via XMEye APP on smartphone.

Attention: Make sure the distance among the camera, phone and the router within 2m.

1 Click the “+” icon toadd device.2 Select WiFi Config3 Fill in the correct WiFi password.

******•Refers to searching for devices under thesame LAN•Make Indicator Light Blinking Slowly,Try to make sure the distance among the device,phone and the router within 2mLong time press the SET button until the indicator flash quickly(Part of products are needed to plug hole configuration by thimble)ASUS-2.4G

«]Attention: Make sure your phone is in 2.4GHz WiFi network, and 5GHz or other network is not supported.

[=1 1d8a3481****c3c9

4 Click Yes

1d8a34814;^3c9

5 Device searching

Click the

green IPC icon

1d8a3481****c3c9

1d8a3481****c3c9

6 Enter password

7 Click and start live view.

Add

Tips:

If the search fails, please refer to the following two ways to default the camera, and then refer to the above steps to search again.

Please manually press the button to default the camera as shown below

Remove the 4 screws to take off the camera back cover.

Press and hold the black button for about 8~10 seconds.

You can directly connect the camera with a PC or laptop, and default the camera via VMS/IE browser.

Method B: Enable WiFi function via VMS/IE browser.

Please refer to Chapter 3 and Chapter 6 for the steps to access the camera through the VMS/IE browser.

After adding the camera, please go to Device Config > Network > WiFi (In Internet Explorer, please go to Device Config > Netservice > WiFi)

1 Click Enable and enable DHCP.

2 Click Apply to save the settings.

3 Click Search to select a WiFi with stable and strong signal.

Fill in the correct WiFi password.

Click Apply and OK to save the settings.

Attention: After checking Enable in the first step, you must click Apply to save the settings, otherwise the WiFi signal will not be searched.

Mounting Outdoor

Wiring Type A: Power of Ethernet SolutionWiring Type B: Non-PoE (DC12V) SolutionPlease complete bench test (see Chapter 1) before mounting the camera outdoor.

For Non-PoE Application (if you extend the power):

The camera may not work properly if the power reaches the camera is below 12V due to resistance along the extended DC line (distance dependent). If that happens, please make your AC power source near the camera, and connect it with our default adapter you received from the package.

For extension, you can select from AC power extension cable (no distance limit) or thick (≥18 AWG) DC power extension cable.

Risk Relevant

.Using 24VAC or higher voltage adapter (16V, 24V) will immediately dam

-age the camera and void the warranty.

.The camera will be exposed to high risks of motherboard damage and void the warranty if you use passive PoE injector/splitter.

Active PoE Injector/Splitter are allowed if you use PoE to power non-PoE camera.

Web Access

Step 1: Check Device IP from VMS or Device Manager tool Users can download VMS or Device Manager from the CD-ROM. Both software will display the current IP of the camera.

। You can always download the web plugin separately from Sunba website
if it takes too long to download the plugin from popped window.

Step 2: Start a web browser (Internet Explorer)

Enter the IP address of your camera in the location/host field.

If you have changed the default http port (80) of the camera, you need to enter IP: http port.

Note: Our cameras currently do not support Windows 10 Edge Explorer.You can follow the tips below to enable Internet Explorer mode in edge browser.

Step 3: Install the web plugin

Download and install the web plugin by clicking the “download” tab or by installing the WebPlugin from the CD-ROM. Please make sure the browser is CLOSED during the installation. If you are unable to download the plugin or if your software disc is damaged during transit, please visit plugin.sunba.net to download the plugin. Restart the browser/computer if the installation does not take effect in 5 mins.

Step 4: Select Language

You can change the language from the upper right corner. Changes only take effect after you successfully install the plugin, otherwise the text will show “??????” or disappear.

Step 5. Enter Username and Password

Enter username and password. The username is admin with no password by default. Please change the admin password after log in to protect your privacy by referring to Chapter 14.

Step 6. Select Stream

Go to <stream menu> and connect with either main stream (clear, better quality, higher network requirements) or extra stream (fluent, lower network requirements).

Tips: Steps to Enable Internet Explorer Mode in Edge Browser on

Windows 10

pen Edge Browser and click … , then click Settings

elect Default browser and then select according to the following figure:

0®

SettingsDefault browser

@ Profiles

Internet Explorer compatibilityNeverAllowP^^^J~| I Restart

earch for Internet Explorer in Program Files

12/29/2021 12:26 PM8/2/2021 10:38 AM8/2/2021 10:38 AM8/2/2021 10:38 AM8/2/2021 10:38 AM8/2/2021 10:38 AM8/2/2021 10:38 AM8/2/2021 10:38 AM8/2/2021 10:38 AM8/2/2021 10:38 AM8/2/2021 10:38 AM8/2/2021 10:38 AM412 KB800 KB48 KB

Assign a static IP

Step 1: Enter Device Config Page of Internet Explorer or VMS, and select the Network tab.

Step 2: Unselect the DHCP option.

Step 3: Change the camera IP and click “Apply” to save the changes. Power cycle the unit to activate the new setting.

Access by 3rd Party Software

This chapter introduces how to add the camera to a selected few popular 3rd party software.

Blue Iris (in Windows)CamerasApply Preferences ]

Cameras

Setup Masks Audio Continuous Capture Motion Capture Actions |Groups Schedules Compression Email UploadsoWebFill in the boxes with corresponding network info of your camera. By default, the ONVIF port is 8899 and RTSP port is 554.Make sure the encode is set to H.264.Security Spy (in Mac)

Other third party IP camera management tools

There are many other IP camera management tools you can use. Above we attached the setting from the most popular software in Windows and Mac. Some software/NVR requires manually adding the camera with the camera’s ONVIF protocol and the ONVIF port 8899.

Note : In 3rd party software/NVR, due to the level of customization for ONVIF by diffrent surveillance manufacturers, only ptz, video and recording may work depending on specific ONVIF version.

Remote Access

Tips: il ‘

Go to Sunba website FAQ page and type keyword “mobile”to gain the setup page for popular smartphone app such as XMEye, TinyCam Pro, IP Cam Viewer. |

Type 1: Sunba Cloud (P2P)

P2P cloud technology enables customers to remotely access, control and configure their cameras through internet even if you are thousands miles away.

Warning: P2P function may not work if you modify the default media port (34567) of the camera or the DNS of your camera is not on the same subnet as your router. Your NAT status by DeviceConfig->Version needs to be “connected” before you are able to access your camera through P2P.

Find Your Sunba Cloud ID:

Note P2P Code = Cloud ID = Serial Number

Enter the Cloud ID in Sunba Cloud Platform for remote access:

Internet Explorer:

Please go to xmeye.net and use “Device Login”. Enter the cloud ID of the camera and associated username and password.

VMSxmeye.net (Internet Explorer)

By User By Device

Type 2: Port Forwarding

o Please refer to portforward.sunba.net for more instructions.

Please forward BOTH http port (80 by default) and TCP (media) port (34567 by default) and refer to the manual of your router for detailed steps of port forward in order to remotely access using a WAN IP. Other apps such as Tiny Cam or IP Cam Viewer may require you to forward ONVIF and RTSP port as well.

Disclaimer: Though it is a popular method, Sunba does not recommend setting up port forwarding as it opens all ports to the public network and increases chances of information leak.

Type 3: RTSP

Please use the following URL along with any 3rd RTSP service provider: “rtsp://IP:554/user=admin&password=&channel=1&stream=0.sdp?real_ stream” where 0 = mainstream and 1 = substream

For example with the default network setting：

rtsp://192.168.1.10:554/user=admin&password=&channel=1&stream=0. sdp?real_stream

Type 4: VPN (Virtual Private Network)

This is recommended for customers who have static IP address and advanced router functions.

First, your router MUST support VPN. Then please refer to the corresponding manual of your router to establish a VPN for the local network where the camera is connected to. For example, the VPN was setup for the router at your home where the camera is installed. Please remember the username and password of the VPN. Then, at any remote location, you can always setup a new network using VPN to remotely access your camera at home.

Presets, Patrol and Pattern

PresetI1_1» 1+1-1I IIIPreset Call Save DeleteNumber Preset Preset PresetNote: For other software please refer to the manual of the third party software.

Enter the number and hit “+” to set/add/save a Enter the number and hit “-” to delete a preset. Enter the number and hit “ ” to call a preset.

PTZ Preset Position

Sunba dome cameras can set preset PTZ positions for which cameras can memorize and travel directly by calling the preset. Preset positions are represented by numbers. You need to “add” a preset and then “call” it.

You can always “delete” them later.

Special Presets3Check Special Preset via specialpreset.sunba.net

Special presets are preset numbers associated with advanced commands that cameras can follow to modify/enable settings such as changing infrar- -ed mode, setting up camera auto scan boundaries etc. You can call the preset directly (no need to “add” a preset as they are pre-existed) accord-ing to The Full Preset List.

Patrol

The PTZ camera can travel from one preset to another by order. A patrol is usually named as a tour or a cruise. The total presets included in a patr- -ol can be up to 10. To activate a patrol, first you will need to save corresponding presets you want to tour across. For example, preset 1-10 can be called by using special preset 88 (see The Full Preset List).

Pattern

Different from patrol, which enables the camera to travel between different points, patterns are continuous sets of movement that Sunba cameras can perform in a record and replay fashion. Note: Patterns will not be activated unless Motion Detection and Video Blind are disabled.

When using 84 + Add Preset to set a pattern scan, you must use direction & zoom key to set the actions and click Iris+ key to end the pattern setup, prompt as follows:

The Full Preset List

Camera OSD Menu

507-D20X 4K.The On-Screen-Display menu is not available on models 405-ECO WiFi and

Move the cursor up/value increase.
t

Go to previous menu. <——► Enter/Confirm/Select.

Move the cursor down/value decrease.How to activate and control the OSD?

Preset +I 95 E^Call to activate the OSD Menu.

Please call preset 95 to open the OSD menu. Use the up and down key to browse and move the cursor, left key to go back to the previous menu, right key to select and confirm.

>Check OSDlanguage.sunba.net to learn how to switch the dis-play language of the OSD main menu from Mandarin to English.

MAIN MENUIR SETTING PATTERNSPARK ACT NONE PARK TIME 25 S SET FRAME SCAN FRAME SPEED 8 DWELL TIME 9 RESTORE DEFAULT EXITIR SETTINGIR MODE AUTOIR ON SENS210IR OFF SENS185BACKEXITCURRENT LEVEL 33

IR MODE

A.AUTO: Turn on/off IR LED automatically according to darkness of ambient environment. If the value of the CURRENT LEVEL (darkness) is ≥ the IR ON SENS, then the LED will be turned on automatically, vice versa. Larger CURRENT LEVEL is equivalent to darker environment. AUTO MODE is selected by default.

B.MANUAL: Turn on and off the IR LED manually. This can be accomplished using special presets 100~103 as well. Please check specialpreset.sunba.net

IR ON SENS

The adjustable darkness threshold to turn on the IR LED, default is 210.

IR OFF SENS

The adjustable darkness threshold to turn off the IR LED, default is 185.

How the IR LED works: I

The difference between the LED ON and LED OFF values must be at least

30 to avoid problems of IR LED blinking. Like vehicle lights, only half side of IR will be on for near view (low beam), please zoom in to enable the further view (high beam), which is the other side of the IR. Use preset 103+call to manually

I turn on both sides together.

PATTERNS

This option has the same function as 84 + Add PRESET. To set up a pattern, you must use direction & zoom key to add actions and Iris+ key to end the setting. Each pattern scan can memorize no more than 31 actions.

Note: If you open the video motion & video blind function the pattern scan

IRIS OPEN EXITwill be disabled .

PARK ACT

This option is also called the watch function or the defend function of a PTZ camera. The dome will automatically execute a corresponding preset action after a settled idle time (25 seconds is default) if no additional commands are sent from users.

PARK TIME

The waiting time (or idle time) before the camera executes its PARK ACTION (see above). The default is 25 seconds.

SET FRAME SCAN

Set the right and left position of frame scan. Submenu as follows:

This function enables the auto scan of the camera between a set left and right boundary. It can be set using PRESET 81+Add & PRESET 82+Add as well. When setting up the frame scan, direction keys are used to set the position of the boundary. Thus, please click the Iris+ key to confirm your setting.

FRAME SPEED

It controls the speed when the dome does the 360° scan or frame scan. (For model 507-D20X 4K only 355°)

DWELL TIME

It represents the residence time the dome stops at each preset during the patrol/auto scan.

Camera Configuration

HDD Info:

The information of the storage device (TF card).

LOG:

Access the events, alarm and activity record of camera.

Version:

Check the serial number of the camera, and the build date of the firmware.

Reboot:

Restart the camera.

Upgrade:

Upgrade the firmware of the camera. You need to download the upgrade the file (“bin” format) first.

Image Storage: Take timed snapshot and store it to Email, FTP or TF Card (if supported).

Record:

Set camera recording plan and mode. The “manual” and “stop” selection allows you to manually turn on and off, and the “timing” allows you to set the schedule where recording takes place.

Video Motion:

Enable motion detection alert formats (buzzer, email, recording, snapshot & FTP etc), region, and sensitivity. Set motion detection video recording time.

Video Blind:

Set an alarm when the vision of the camera is covered (usually by house breakers using clothes).

Video Loss:

Set an alarm when a video loss happens.

Alarm Input:

External connection linkage alarms such as infrared sensor etc (not built-in by camera, need additional support in qualified NVR).

Alarm Output:

Alarm output can be an external lights, siren, etc. (not built-in by camera, need additional support in qualified NVR).

Abnormal:

Set an alarm for special events such as storage device access failure or IP conflict with other devices.

How to Access the Device Config:

For IE: Click “DeviceCfg”

For VMS: Choose Device Config

(PS: You must add the camera via Sunba protocol, not ONVIF)

General:

Change system language and date.

Encode:

Change resolution, bit rate and other factors that affect video quality and connectivity. Enable/Disable audio.

Network:

Configure the camera’s IP address, gateway, DNS etc.

NetService:

Configure NTP, email alert, WiFi and other services.

GUI Display:

Customize camera name, time title and other display setting.

Camera Parameter:

Configure camera parameter such as exposure level, wide dynamic range, shutter speed, image direction (flip, mirror) etc.

HDD Manage:

Manage the storage device (TF card).

Account: Add, delete and change account info (username/password) and their authority level.

AutoMaintain:

Set the automatic reboot plan and empty the cache of the camera.

Default:

Set the current camera configuration info to the default.

ImportExport:

Import/Export the configuration and log of the camera.

Account Management

Warning: Camera accounts are NOT the same as VMS software account.

When you open VMS, a prompt will ask you to enter password for accessing the VMS program. This account is set to prevent unauthorized use of the VMS software on your desktop.

Account for VMS Software NOT for Camera

VMS：Device Config->Tool Manager->User ManagerCMS/IE：Device Config-> AccountCamera accounts can only be managed by its native clients. Third party software will not be able to modify any accounts information as it doesn’t have access to the camera’s private protocol.

Group and User Permission:

You can set a group that shares the same level of permission for camera control and view. For example, you can set several users to a “guest” group that has limited control over the camera.

Allow Multiple Access :

Please remember to check the “sharable” or “reusable” option when adding a user if you wish to have the same user account accessed by multiple people.

To protect your account safety, please always
remember to modify your default password!

Motion Detection

Human Detection: Human-shape detection will filter out other motion objects and have the camera only trigger motion alarms when human-shapes are detected.

Buzzer: Must have a siren connected with the alarm interface of the NVR to enable this option.

Send Email: Enable this and enter your email information via Device Config->NetService (Network in VMS). You can also enable the snapshot option to activate email alert with snapshots.

Write Log: A log will be popped on the screen every time an alert is received.

FTP: See Chapter 17.

Phone Report: Enable this option, register an account in the XMEye app of your smartphone (or via xmeye.net) and activate push notification to receive text alerts.

Face Capture

FTP Communication

You can upload motion detection snapshots and videos to your FTP.

Step 1: Please remember to check the “Detect” option in the Snapshot Config or Record Config under Device Config.

Step 2: VMS: Device Config-> Network->FTP

CMS/Browsers: Device Config->NetService->FTP

Step 3: Enable the motion detection (in Video Detect or Video Motion).

See Chapter 15. Then enable the FTP option.

Snapshots: You must also enable snapshot in Video Detect.

Videos: You must also enable record in Video Detect and have a storage media in order to upload the videos to FTP. Like many other network cameras, you will need to have a TF card (install inside the camera’s built-in memory slot) or a NVR as a forwarding transfer station to your FTP. This is required because without storage media, the camera does not have enough RAM to hold large video files before it establishes a connection with your FTP.

Reset the Camera

Option 1: Reset the camera parameter and configuration(IE/VMS/CMS)

Device Config → Default

Option 2: Reset the camera parameter and configuration

Press the button inside the camera manually.

(Option 2 is only available for model 405-ECO WiFi version.)

Option 3: Reset camera network setting including ports and IP address

Device Manager → Reset Config

Option 4: Reset/modify camera network setting after lock-up (time out login error)

Download the third party tool called ONVIF Device Manager

Option 5: Reset the password

You can reset the password if you’ve set up and remembered the security quesstions for your device in Device Config-Account-Safe Questions.

Option 6: Reset Tool (Factory Reset)

– 30 –

Cable Waterproof Measures

The camera itself is IP 66 Waterproof Rating. However, the cable connect- -ors may still have exposures to water under different applications. It is always recommended for users to take precautions to protect the cable connectors of the camera.

Below are 3 popular methods:

Certain models have waterproof ethernet kit shipped together with the camera. To apply the waterproof kit, you have to cut the crystal head, thread the ethernet cable through the waterproof kit, and then finally use crimper tool to add the crystal head back to the cable.

Using electricial waterproof tape is one of the most popular ways of protecting connectors from water exposure.

Using waterproof connector protector together with some electrical waterproof tapes can be another option.

Audio Setting

Note: The camera has built-in microphone with sound pick-up capacity.

There is no need to install additional microphone on this model.

Setup: how to enable the audio at camera after installation?

Please remember to check the audio option in “Device Config->Encode-> video/audio->Enable it “

• Please remove the plastic film before installation to get the audio. If the plastic film is not removed, there may be no sound.

The 4K resolution processors present in this product help in bringing out every little detail in the image.

Along with that, this DVR uses the intuitive shortcut operation menu which lets you control and manage the system remotely as well and can work as edge storage, central storage, backup storage .

CP PLUS XVR complete setup guide

Read Next :

1. JUAN CCTV Firmware Software NEW
2. Eseecloud 4G Solar Camera Guide
3. Hilook DVR User Manual

1. Introduction
   1. Overview

The Device is an excellent digital monitor product for security industry. The embedded LINUX OS assures the stable operation. The H.264 and G.711 technologies assure the high-quality image and low bit stream. The frame-by-frame play function displays more details for analysis, and provides the functions such as record, playback, and monitor and assures the synchronization for audio and video. The Device also adopts the advanced control technology and great network data transmission capability.

The Device adopts embedded design to achieve high security and reliability. It can work in the local end and, with strong networking capability it can get connected to the professional surveillance software (Smart PSS) to form a security network to show its powerful remote monitoring function.

The Device is applicable to the areas such as bank, telecom, electricity, traffic, intelligent residential district, factory, warehouse, resources, and water conservancy facilities.

• 1. Functions

NOTE

The functions might be different depending on the software and hardware version of the model you purchased.

Real-time Surveillance

• Support VGA port and HDMI port to realize the surveillance through monitors.
• Support HDMI, VGA, and TV output at the same time.

IoT Management

Provide specific management module for IoT features including humidity and temperature data reports and alarms linkage.

Sensor Integration

Integrate coaxial cameras with diverse array of sensors such as temperature, humidity and wireless alarm devices.

Storage Management

• Special data format to guarantee data security and avoid the risk of modifying data viciously.
• Support digital watermark.

Compression Format

Support multiple-channel audio and video signal. An independent hardware decodes the audio and video signal from each channel to maintain video and audio synchronization.

Backup Function

• Support backup operation through USB port (such as USB storage disk, portable HDD, and burner).
• Client-end user can download the file from local HDD through network to backup.

Record & Playback

• Support each channel real-time record independently, and simultaneously support the functions such as search, backward play, network monitor, record search, and download.
• Support various playback modes: slow play, fast play, backward play and frame by frame play.
• Support time title overlay so that you can view event accurate occurred time.
• Support zooming in the selected area in the live view.

Network Operation

Support network remote real-time monitor, remote record search and remote PTZ control.

Alarm Activation

• Several relay alarm outputs to realize alarm activation and on-site light control.
• The alarm input port and output port have the protection circuit to guarantee the Device safety.

Communication Port

• RS485 port can realize alarm input and PTZ control.
• RS232 port can connect to keyboard, COM port of PC or the matrix control.
• Standard Ethernet port can realize network remote access function.
• The dual-network port has the multiple-address, fault tolerance, load balance setup mode.

PTZ Control

Support PTZ decoder through RS485 port.

Intelligent Operation

• Support mouse operation function.
• Support “copy and paste” function for the same settings.

UPnP (Universal Plug and Play)

Establish mapping connection between LAN and WAN through UPnP protocol.

Camera Self-adaptive

Auto-recognize and work with the PAL or NTSC camera and HD camera.

1. Getting Started
   1. Checking the Components

When you receive the Device, please check against the following checking list. If any of the items are missing or damaged, contact the local retailer or after-sales engineer immediately.

• 1. Installing HDD

Please check if the HDD is already installed in the Device when you first time using the Device.

It is suggested to use the HDD recommended officially. Do not use the PC HDD.

CAUTION

Shut down the device and then unplug the power cable before you open the case to replace the HDD.

1. Remove the screws to
take off the cover.

2.

Fix the screws on the HDD but do not fasten them.

1. Match the screws with the holes on the DVR (WITHOUT HDD) (WITHOUT HDD) to place the HDD.

1. Turn the DVR (WITHOUT HDD) upside down to see the screws and then
2. Use the HDD cable and power cable to connect HDD and mainboard.
3. Put back the cover and
   fasten the screws.

fasten them.

2.2.2 E Model

• • • 1. Installing Battery

CD NOTE

The battery is only provided with some models.

1. Put the battery cable through the hole.

2. Connect to the cable into the port.

• • • 1. Installing HDD

CQ NOTE

Skip step 6 if the battery is not equipped with the model you purchased.

1. Remove the screws to 2.

take off the cover.

Remove the screws to 3.

Put the HDD onto the bracket.

take off the bracket.

4. Match the holes on the

5. Use screws to fix the

6.

bracket with the screw

HDD onto the bracket.

holes on HDD.

(Optional) Put the battery cable through the hole to connect into the cable port.

1. Use the HDD cable and power cable to connect HDD and mainboard.
2. Install the bracket back and then fasten the screws.
3. Put back the cover and fasten the screws.
   • 1. MINI 1U and Compact 1U

1. Remove the screws on the rear panel.
2. Fix the screws on the
3. Place the HDD onto

HDD but do not be

the Device.

fastened.

1. Turn the device to see the back side of it. Aim the screws of the HDD at the holes on the back of the device and fix the screws.
2. Use the HDD cable and power cable to connect HDD and mainboard.
3. Put back the cover and fix the screws.
   • 1. 1U

1. Remove the screws on
2. Fix the screws onto the
3. Put the HDD into the

the cover.

4. Turn the device to see the back side of it. Aim the screws of the HDD at the

HDD, but do not be Device.

fastened.

5. Use the HDD cable and power cable to connect HDD and mainboard.

6. Put back the cover and fix the screws.

holes on the back of the

device, and then fix the

screws.

1. 3 Installing Device into Rack

CD NOTE

Only 1.5U and 2U Devices support this installation.

To install the DVR (WITHOUT HDD) into Rack, do the following:

Step 1 Check if the in-house temperature is lower than 35°C(95T) and make sure the 15cm (6in.) spacing around the Device for ventilation.

Step 1 Use six screws to fix the DVR (WITHOUT HDD) on each side.

Step 2 Install from the bottom up.

CAUTION

If you want to install more accessories to the rack, take preventive measures to avoid power socket overload.

Step 3 Install more accessories to the rack if needed.

1. General Details

This chapter introduces various components of the Device, remote control and mouse operations, and typical connection.

• 1. Front Panel
  2. .1 Smart 1U

Figure 3-1

Table 3-1

3.1.2 E Model

Figure 3-2

Table 3-2

3.1.3 Compact 1U

Figure 3-3

Table 3-3

3.1.4 MINI 1U

3.1.5 1U

Figure 3-5

Table 3-4

3.2 Rear Panel

3.2.1 Smart 1U

Figure 3-6

Table 3-5

3.2.2 E Model

Figure 3-7

Figure 3-8

Table 3-6

3.2.3 Compact 1U

Figure 3-9

Table 3-7

3.2.4 MINI 1 U

Figure 3-10

Table 3-8

3.2.5 1U

Figure 3-11

Table 3-9

• 1. Remote Control Operations

CQ NOTE

Please note the remote control is not our standard accessory and might not be included in the

accessary bag. It is supplied dependent on the model you purchased.

Figure 3-12

Table 3-10

• 1. Mouse Operations

Q3 NOTE

The operations are based on the considerations for right-handed users.

In English input mode: Click =1 to enter a backspace and click a

Operation

Function

to delete the previous character.

In numeral input mode: Click =1 to clear and click a to delete

the previous character.

Double-click left

mouse button

Right-click

Implement special control operations such as double-click one item in the file list to play back the video.

In multiple-window mode, double-click one channel to view in full-window. Double-click current video again to go back to previous multiple-window mode.

Right-click in live view window interface, the shortcut menu is displayed. For different series product, the shortcut menu may vary.

Exit current menu without saving the modification.

In numeral input box: Increase or decrease numeral value.

Click scroll wheel button

Switch the items in the check box.

Page up or page down.

Point to select and move

Select current control and move it.

Dragging selection with left button

a box

mouse

Select motion detection zone.

Select privacy mask zone.

Table 3-11

1. Connecting Basics

This chapter introduces various components of the Device, remote control and mouse operations, and typical connection.

Typical Connection Diagram

CD NOTE

The following figure is for reference only. The actual product shall govern.

Figure 4-2

Figure 4-3

• 1. Connecting to Video and Audio Input and Output
     1. Video Input

The video input interface is BNC. The input video format includes: PAL/NTSC BNC (1.0VP-P, 75Q.).

The video signal should comply with your national standards.

The input video signal shall have high SNR, low distortion; low interference, natural color and suitable lightness.

Guarantee the stability and reliability of the camera signal

The camera shall be installed in a cool, dry place away from direct sunlight, inflammable, explosive substances and etc.

The camera and the DVR (WITHOUT HDD) should have the same grounding to ensure the normal operation of the camera.

Guarantee stability and reliability of the transmission line

Please use high quality, sound shielded BNC. Please select suitable BNC model according to the transmission distance.

If the distance is too long, you should use twisted pair cable, and you can add video compensation devices or use optical fiber to ensure video quality.

You should keep the video signal away from the strong electromagnetic interference, especially the high-tension current.

Keep connection lugs in well contact

The signal line and shielded wire should be fixed firmly and in well connection. Avoid dry joint, lap welding and oxidation.

• • 1. Video Output

Video output includes a BNC (PAL/NTSC1.0Vp-p, 75Q) output, a VGA output and HDMI output. System supports BNC, VGA and HDMI output at the same time.

When you are using pc-type monitor to replace the monitor, please pay attention to the following points:

• To defer aging, do not allow the pc monitor to run for a long time.
• Regular demagnetization will keep device maintain proper status.
• Keep it away from strong electromagnetic interference devices.

Using TV as video output device is not a reliable substitution method. You also need to reduce the working hour and control the interference from power supply and other devices. The low- quality TV may result in device damage.

• • 1. Audio Input

These series Product audio input port adopt BNC port.

Due to high impedance of audio input, please use active sound pick-up.

Audio transmission is like video transmission. Try to avoid interference, dry joint, loose contact and it shall be away from high tension current.

• • 1. Audio Output

The audio output signal parameter is usually over 200mv 1KQ (BNC or RCA). It can directly connect to low impedance earphone, active sound box or amplifier-drive audio output device. If the sound box and the pick-up cannot be separated spatially, it is easy to arouse squeaking. In this case you can adopt the following measures:

• Use better sound pick-up with better directing property.
• Reduce the volume of the sound box.
• Using more sound-absorbing materials in decoration can reduce voice echo and improve acoustics environment.
• Adjust the layout to reduce happening of the squeaking.
  1. Connecting to Alarm Input and Output

Please read the followings before connecting.

Alarm input

• Please make sure alarm input mode is grounding alarm input.
• Grounding signal is needed for alarm input.
• Alarm input needs the low-level voltage signal.
• Alarm input mode can be either NC (normal Open) or NO (Normal Close)
• When you are connecting two DVR (WITHOUT HDD)s or you are connecting one DVR

(WITHOUT HDD) and one other device, please use a relay to separate them.

Alarm output

The alarm output port should not be connected to high power load directly (It shall be less than 1A) to avoid high current which may result in relay damage. Please use the contactor to realize the connection between the alarm output port and the load.

How to connect PTZ decoder

• Ensure the decoder has the same grounding with DVR (WITHOUT HDD), otherwise you may not control the PTZ. Shielded twisted wire is recommended and the shielded layer is used to connect to the grounding.
• Avoid high voltage. Ensure proper wiring and some thunder protection measures.
• For too long signal wires, 120Q should be parallel connected between A, B lines on the far end to reduce reflection and guarantee the signal quality.
• “485 A, B” of DVR (WITHOUT HDD) cannot parallel connect with “485 port” of another

device.

• The voltage between of A, B lines of the decoder should be less than 5V.

Please make sure the front-end device has soundly earthed

Improper grounding may result in chip damage.

• .3.1 Introducing Alarm Port

CD NOTE

The alarm input ports are dependent on the model you purchased.

I 4 NOT C1 4 NO2 C2 4 NO3 C3 4 NO4 C4 4- NO5 C5 NC5 4- ^C<2V~ T* T- R+ R- |

[BBHMBBBBBBiaiilIRffBBBBBïHïBBRI I 1 2 3 445 6 7 8 4 A B 4 9 10 11 12 4 13 14 15 16 4 4 |

Figure 4-4

Icon Description

Table 4-1

• .3.2 Alarm Input

Please refer to the following figure for more information.

• Grounding alarm inputs which includes Normal open and Normal close type.
• Please parallel connect COM end and GND end of the alarm detector (Provide external power to the alarm detector).
• Please parallel connect the Ground of the DVR (WITHOUT HDD) and the ground of the alarm detector.
• Please connect the NC port of the alarm sensor to the DVR (WITHOUT HDD) alarm input(ALARM)
• Use the same ground with that of DVR (WITHOUT HDD) if you use external power to the alarm device.

Figure 4-5

• .3.3 Alarm Output
• Provide external power to external alarm device.
• To avoid overloading, please read the following relay parameters table carefully.
• RS485 A/B cable is for the A/B cable of the PTZ decoder.
• .3.4 Alarm Output Relay Parameters

CD NOTE

Refer to the actual product for relay model information.

• 1. Connecting to RS485 Port

Step 1 Connect the RS485 cable of the PTZ camera to the RS485 port on the Device. Ensure the match of A and B interfaces.

Step 2 Connect the video out cable of the PTZ camera to the video input port on the Device.

Step 3 Turn on the PTZ camera.

• 1. Replacing Battery

Please make sure to use the same battery model if possible.

We recommend replace battery regularly (such as one-year) to guarantee system time

accuracy.

CAUTION

Before replacement, please save the system setup, otherwise, you may lose the data completely!

1. Local Configurations

Please read the following notes prior to using your Device.

CD NOTE

• The interfaces in the Manual are used for introducing the operations and only for reference. The actual interface might be different dependent on the model you purchased. If there is inconsistency between the Manual and the actual product, the actual product shall govern.
• The Manual is a general document for introducing the product, so there might be some functions described for the Device in the Manual not apply to the model you purchased.
• Conventions for mouse operations on a menu.

O Click: On the menu, left-click the mouse once on an option to enter the option setting.

O Right-click: On any interface, right-click the mouse once to return to the previous level. For details about mouse operations, see “3.4 Mouse Operations.”

• 1. Initial Settings
     1. Booting up

CAUTION

• Ensure the input voltage corresponds to the power requirement of the Device. Power on the Device after the power cable is properly connected.
• To protect the Device, please connect the Device with the power cable first, and then connect to the power source.
• To ensure the stable work of the Device and the external devices connected to the Device and to prolong the batter life, it is recommended to refer to the national related standard to use the power source that provides stable voltage with less interference from ripples. USP power source is recommended.

Step 1 Connect the Device to the monitor.

Step 2 Plug in the power cable to the Device.

Step 3 Press the power button to turn on the Device. The power indicator light is on.

On the connected monitor, the live view screen is displayed by default. If you turn on the Device during the time period that is configured for recording, the system starts recording after it is turned on, and you will see the icon indicating recording status is working in the specific channels.

• • 1. Initializing the Device

When booting up for the first time, you need to configure the password information for admin (by default).

ED NOTE

To secure the Device, it is strongly recommended for you to properly keep the password for admin and modify it regularly.

Step 1 Turn on the Device.

The Device Initialization interface is displayed. See Figure 5-1.

Figure 5-1

Step 2 Configure the password information for admin. For details, see Table 5-1.

Table 5-1

Step 3 Click Next.

The unlock pattern setting interface is displayed. See Figure 5-2.

Figure 5-2

Step 4 Draw a unlock pattern.

After the setting is completed, the password protection settings interface is displayed.

See Figure 5-3.

EQ NOTE

• The pattern that you want to set must cross at least four points.
• If you do not want to configure the unlock pattern, click Skip.
• Once you have configured the unlock pattern, the system will require the unlock

pattern as the default login method. If you skip this setting, enter the password for login.

Figure 5-3

Step 5 Configure the protection parameters for password. For details, see Table 5-2.

After configuration, if you forgot the password for admin user, you can reset the password through the reserved email address or security questions. For details about resetting the password, see “5.1.3 Resetting Password.”

If you do not want to configure the settings, disable the email address and security questions functions on the interface.

Table 5-2

Step 6 Click Save to complete the settings.

The End-User License Agreement interface is displayed.

Step S Select the I have read and agree to all terms check box.

Step 8 Click Next.

The Startup Wizard interface is displayed. For details about quick settings during startup, see “5.1.4 Setting Up with the Startup Wizard.”

5.1.3 Resetting Password

You can reset the password through the QR code or the security questions.

• To reset through the QR code, make sure the Enable check box is selected in Main Menu ^ System ^ SECURITY > Password Reset.
• To reset through the security questions, make sure the security quesitons is configured. Step 1 Enter the login interface.
• If you have configured unlock pattern, the unlock pattern login interface is displayed. See Figure 5-4. Click Forgot Pattern, the password login interface is displayed. See Figure 5-5.
• If you did not configure unlock pattern, the password login interface is displayed. See Figure 5-5.