For this system, there will be some optional way to reset the password, please kindly find which way is suitable for you.
Here are the methods to reset the password.
1. Please contact technical support to get the general super password according to the system date displayed on your monitor.
2. Can you see a “?” on the login page,? If yes, please refer to this link to find the key number and send it to technical support, and then please don’t turn off your DVR.
After technical support gets your code, the agent will generate a super password for you.
3. Can you see a small QR code after you input the wrong password 5 times? If yes, please click it and make it enlarge, and then please send the full and clear picture of this QR code to the technical support. After the technical support gets your picture, the agent will generate a super password for you.
4. If the above method all not suitable for your case, please kindly note that can you see some prompt messages on your login page, such as
“System maintenance, please contact the installer, SN: XXXXXXXX“. If it is in this case, please kindly send us a clear picture of this prompt message window, and then please inform us of the system date displayed on your monitor. After we get your pictures, we will inform you how to do it for the next step.
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