NightOwl DVR NVR Troubleshooting, All Night Owl products include free remote viewing! All you need to do is connect your device to the Internet and download the compatible app or CMS. This ensures our customers have 24/7 access to their security, no matter where they travel, all from the convenience of their Smart Device or computer.
Click from the list below to navigate to that section of this guide for more information.
IMPORTANT: For more detailed information specific to your model or if you do not see your issue listed below, please see your product's manual on your Series support page.
To access your manual:
1. Visit Support.NightOwlSP.com and enter your Series into the Search bar.
NOTE: Your product Series can be located on the support sticker on your recorder.
2. From your product's support page, scroll down and click on “Manual.”
NOTE: If you are still experiencing an issue after troubleshooting, please click on Contact Us from your product's support page to reach our Technical Support Team via Live Chat or Phone.
NightOwl DVR NVR Troubleshooting
Read More : Night Owl DVR / NVR Troubleshooting
1. Recorder Not Powering On
If your recorder is not powering on, please try the steps below before contacting technical support.
NOTE: Not all recorders have a power switch.
2. Video Loss
If your recorder is powered on, but you cannot see one or more connected cameras on your TV/Monitor or Smart Device, try the steps below.
Cannot See the Recorder on Your TV/Monitor
If you cannot see any cameras or the recorder menu on your TV/monitor, please:
Have Video Loss Only at Night
If you are experiencing video loss, flickering lines or fuzzy images on one or more cameras at night, this may be the result of a faulty camera power supply. Try connecting the camera to a different power supply at night to see if the camera image is corrected.
Have a Camera with a Purple/Pink Tint?
If you are experiencing a purple/pink tint with a camera, it is possible that your camera is defective and needs to be replaced. However, please check the following first:
Video Loss On One or More Cameras
If you are having an issue with video loss with a camera that did not come with your initial system purchase, check if this camera is compatible with your system.
Click on the link to check your Night Owl Camera Compatibility
Make sure the camera is properly connected and you are using the right camera power supply.
NOTE: Our wired NVR's use Ethernet cabling and are powered by the NVR. Our Wi-Fi IP cameras each come with their own power adapter and wirelessly transmit video to the Wi-Fi NVR. You may need to re-pair the camera to your Wi-Fi NVR (refer to your product manual for more information).
Your recorder may have a feature that allows you to mask a camera's live image, so even when the channel is recording the live video cannot be seen. If you don't have live video on one channel and don't see a signal loss or video loss icon, check to see if you can see the motion or recording icons. If you can, the channel may be in covert mode. Please refer to your product manual on our support site for specific information on adjusting this setting.
In your recorder's menu, ensure the video format is set to NTSC. If the video format must be changed from PAL to NTSC, the recorder will restart.
Once you have checked the connection and camera settings, see if the camera is getting power. Go to the non-working camera, make sure it is plugged in and cover the front with your hands. If you see the red LED lights activate or hear the camera click, then it is getting power. If not, the problem could be the power source (power adapter or power splitter), the BNC video/power cable (BNC Wired DVRs) or the Ethernet cable (Wired NVRs).
Bypass the power splitter for the camera and plug the non-working camera directly into the power supply without the splitter and check if the camera gets a signal. If so, you have isolated the issue to the power splitter.
NOTE: If a camera is using an extension cable (more than 60 ft.) ensure that the camera has an individual power adapter and is not connected to the splitter. It is recommended to power the camera at the final location with its own power supply. The further a camera is from the recorder, the more power it requires to function.
Plug the non-working camera into another channel port. If the camera starts working, then you likely have a bad channel port.
If you are not able to see the camera after connecting it to another channel, try replacing the camera cable with that of a working camera. If this corrects the issue, then you have isolated the problem to the camera cable.
3. Network Connection Issues
If you are having an issue connecting your recorder to the Internet, please follow the troubleshooting measures below. The use of other network devices between the main unit and your Internet Router is not suggested.
Ensure the provided Ethernet cable is connected from the Ethernet port (on the rear of the recorder) to your router/network.
Unplug the Ethernet cable from your recorder and connect it to another device, such as a computer, to check the cable condition.
NOTE: You may need to restart your recorder.
Log in to your DVR/NVR and navigate to the Network Settings and ensure the DHCP is enabled on your system. Using a Static IP may result in connectivity issues. Please refer to your product's manual on our support site for information specific to your model.
All Night Owl product has a minimum recommended Internet connection speed, which you can find in your product's specifications. As a general rule, we recommend a minimum of 4 Mbps upload speed for your recorder. Please note that your Internet connection is shared between all the networked devices you have in your home.
NOTE: If your product uses the Night Owl Protect App, you must remove it from the app before proceeding. Failure to do so will make your device unusable.
The exact steps to perform a factory reset varies by model. Please refer to your product's manual on our support site for the exact steps needed.
4. Motion Detection Issues
If your recorder is having problems detecting motion, it is most likely a configuration issue. Some recorders have the option to disable motion detection for specific channels. Additionally, the motion detection sensitivity and motion detection area can affect your recorder's motion detection performance.
NOTE: By default, most recorders are set to motion detection with high sensitivity.
NOTE: Your menus and options may look different. For exact steps, please refer to your product's manual on our support site.
v.On this screen, you should be able to adjust the motion sensitivity and motion detection area.
Sensitivity: A lower setting requires more movement in the camera's field of view to begin recording (highest by default).
Area: Clicking “Set” allows you to configure areas that will and will not detect motion. Red boxes denote areas that will detect motion and uncolored boxes show areas that will not. (see your product's manual on our support site for more information)
5. Playback Issues
NOTE: Recordings are saved on the Hard Disk Drive (HDD) of your recorder, so the first thing you must check is if the HDD is working properly.
If you are having an issue accessing your recordings or with playback, please check the following:
Check the power adapter and ensure that it is the proper voltage output for your unit.
Verify that your recorder has a pre-installed HDD. Some models are sold with no HDD installed and customers must purchase and install one.
If your recorder has a pre-installed HDD, please check if it has been detected, is formatted and still has free space to save recordings. For more information on accessing the HDD screen on your recorder, please see your product's manual on our support site.
If you have already checked that your HDD is operational, but you are still having issues with playback, you need to check the recording schedule. By default, the recorder is set up to record when motion is detected. Check the recorder's record schedule to make sure is set up as desired for each individual channel. For more information on accessing the HDD screen on your recorder, please see your product's manual on our support site.
If you have already checked that your HDD is operational and the recording schedule is correct, but you are still having problems finding recordings, you may be having issues with your time settings. For example, you may be sure an event occurred at a specific time, but there is nothing recorded on your recorder at that time. In this case, the problem could be that the recorder date and time are wrong or not synchronized with the local time. For more information on correcting this issue, please see your product's manual on our support site.
6. Export Video Issues
If you are having an issue exporting a recording, please check the following:
7. Recorder Making Noise
NOTE: There are many reasons why your recorder may be making a noise. Beeps are usually related to a firmware misconfiguration, while other noises may be the result of the HDD or fan failing. Please check the following:
NOTE: Our recorder menus vary by model. If these options do not look familiar, please refer to your product's manual on our support site.
8. Hard Disk Drive (HDD)
First of all, you will need to ensure your recorder has an HDD. Check your system specifications to see if your recorder has a pre-installed HDD. Some models are sold with no HDD installed and customers must install their own. To troubleshoot, see below:
NOTE: A loud grinding sound coming from inside of your recorder can be an indication that the HDD is not working properly.
NOTE: By formatting your HDD, all the recordings will be erased and cannot be retrieved.
IMPORTANT: From the HDD menu, check to see if the overwrite option is on “Auto” (default option). When set to auto, the HDD will continue recording once it becomes full by recording over older recordings, to make way for new recordings. If this option is set to OFF, the recorder will stop recording when the HDD is full.
9. Factory Reset
NOTE: If your product uses the Night Owl Protect App, remove the product from the application first before proceeding. Failure to do so will make your device unusable.
To reset your recorder to the Factory Default settings, follow the next steps:
NOTE: Your recorder's menus and options may look different. If that is the case and you need additional help, please refer to your product's manual on our support site for precise steps.
10. Contacting Technical Support
If you isolate the issue while performing the included troubleshooting measures, or if you cannot find out what is wrong, you may need to contact our technical support team. You have the option of choosing from Live Chat or Phone Support. To make initial contact:
Apps and software
All Night Owl products include free remote viewing! All you need to do is connect your device to the Internet and download the compatible app or CMS. This ensures our customers have 24/7 access to their security, no matter where they travel, all from the convenience of their Smart Device or computer.
Our mobile apps can be downloaded for free from the app store or Google Play Store to your smartphone or tablet. Our CMS software for PCs and Macs is available below. Please click on the app / CMS that your Night Owl product uses to get started!
Each of our systems and products is ONLY compatible with a specific app / CMS. If you are uncertain which app / CMS your product uses, please view your Quick Setup Guide, Manual, Series Support Page or click an icon below to see a compatibility list.