Get Started with Verkada Intercom Set up and connect your Verkada intercoms Updated over a week ago

Required. You need Org Admin and/or Site Admin permissions for your Verkada Command organization to complete these actions.

What you need

Create a site

Sites are the logical way of grouping and managing devices within your Command organization. Site-level permissions make managing and viewing your devices easier. See Manage Your Sites and Subsites for more information on site creation and management.

Add an intercom

At least one intercom needs to be added to Command before you can see the Intercom tab in the All Products menu. Intercoms can be added to Command from the Devices page. See Add an Intercom to Your Site for more information.

Connect a door

You can pair an existing access-controlled door or wire a door to the intercom that can be unlocked by an intercom receiver. See Configure a TD52 and Wire a TD52 Video Intercom for more information.

Configure receivers

Receivers allow you to answer calls from an intercom and unlock any associated doors. See Add and Configure Receivers in Intercom for more information.

Licensing

Every intercom you manage in Command will need a license. Verkada licensing is applied for each Command organization, and the licenses co-term to a single expiration date. Your licenses may have been automatically added if you claimed your devices via order number. Otherwise, manually add the licenses from the Admin page. See Manage Your Licenses for more information on adding and managing licenses.

Connect your intercom

Recommendation. While Verkada intercoms are considered low-voltage devices that do not require a certified electrician to install, we strongly recommend you work with a system integrator or other professional for installation.

Please refer to the intercom setup guide for instructions on mounting and wiring the door port.

Power and network

Verkada intercoms use Power over Ethernet (PoE) for power and communication over the LAN. In most cases, intercoms will connect directly to an 802.3af PoE standard switch. PoE injectors can be used when a PoE switch is not available. See the intercom’s datasheet for more information.

Check network settings

Verkada intercoms are designed to be plug-and-play. However, if your environment includes a firewall with custom rules and policies, you may need to make some configuration changes to get your access controllers connected to the cloud. See Intercom Network Settings for more information.

Roles and Permissions for Intercom

Roles and Permissions for Intercom

Learn more about Verkada Intercom roles and permissions

Updated over a week ago

This article describes the set of roles and associated permissions for Verkada Intercom.

Verkada intercoms setup guide v1

Verkada Intercom permissions determine who can receive calls, view intercom video, and unlock intercom doors. Intercom permissions depend on your site-level permissions, and whether you’re configured as a Receiver.

At a high level, these are the permissions granted to each level of Intercom devices:

Site-level roles

Receiver

Required. You must be configured as a receiver to receive calls.

If you’re a Verkada Intercom Receiver, you have the baseline receiver permissions (as shown above). These baseline Receiver permissions combine with site-level permissions to determine overall intercom permissions within a certain site.

For example, if you’re a Receiver for a particular intercom, and a Site Viewer, you get all the Receiver permissions, in addition to the ability to view historical video and events.

Note: Receivers, such as Desk Stations and Session Initiation Protocol (SIP) phones are not tied to a Verkada Command user. This means that the user can only get Receiver permissions, regardless of the user’s site-level permissions.

Regardless of their site-level permissions, a Receiver can:

Live-View Only

Site Viewer

Site Admin

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Verify a user’s eligibility to receive Verkada Pass calls

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Set Org Admin permissions

Revoke Org Admin permissions

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Set site and subsite permissions

You can set site and subsite permissions by adding a user, a group, or by existing users and groups.

Add a user

Add a group

Existing users and groups

You can set the site and subsite permissions for existing users and groups by managing the user roles or the sites.

Manage roles

Manage sites

Intercom Network Settings

Intercom Network Settings

Learn about the required network settings for Verkada Intercoms

Updated over a week ago

This article outlines the required network settings that your Verkada Intercom needs to communicate with Verkada Command. For more information on the required network settings for other Verkada product lines see Required Network Settings.

Note: Verkada devices are incompatible with LANs that require proxy servers or Secure Socket Layer (SSL)/Transport Layer Security (TLS) inspection. If either is in use, a bypass for all Verkada devices must be implemented for Verkada devices to communicate with Verkada Command.

Status LED

A flashing blue status LED on the top of the intercom indicates the intercom is not communicating with Command. If you see this behavior, check that the network is set up correctly with the intercom’s requirements. If the problem persists, contact Verkada Support.

IP address

Intercoms must be assigned an IPv4 address to communicate on the LAN and to Verkada Command. Intercoms use Dynamic Host Configuration Protocol (DHCP) and User Datagram Protocol (UDP) to obtain their IP addresses and network configurations.

If you require your intercom to have a specific IP address, create a DHCP reservation using the device’s Media Access Control (MAC) address (found on the device’s label).

Domain Name System

Intercoms use the DNS server to resolve Verkada’s fully qualified domain names (FQDN) to IP addresses to communicate with them. Your DHCP server tells the intercom where the DNS server is on the network and the intercom communicates using UDP port 53.

Note: DNS over HTTPS (DoH) is currently not supported.

Power

Intercoms are powered through Power over Ethernet (PoE). This means the network switch needs to provide power to the intercom, or a PoE injector needs to be utilized. For specifics on power requirements, see the Intercom datasheet.

Firewall settings

Intercoms require access to many endpoints to ensure they can communicate with Command and all features will be accessible. Many customers may want to allow the intercoms to communicate with the general required endpoints.

These are the general domains to allow, applicable for all organization-regions:

Region: United States

Standard Verkada Endpoints

NTP Endpoints

Streaming Endpoints

Calling Endpoints

Access Control Endpoints

Cloud Backup Endpoints

Region: Europe

Standard Verkada Endpoints

NTP Endpoints

Streaming Endpoints

Calling Endpoints

Access Control Endpoints

Cloud Backup Endpoints

Mount a TD52

Mount a TD52

Learn how to mount the Verkada TD52 Video Intercom

Updated over a week ago

Use this article to learn how to mount a Verkada Intercom (TD52). Once you complete the mounting, you can connect the TD52 to the network.

Before you begin

You can mount the TD52 using a flush mount or using a mounting bracket. We recommend that you verify the contents of your box and make sure you have the tools you need

Contents of your box

Tools you need

Choose your mounting option

Whichever mounting option you choose, you should remove the front cover of the TD52 to access the screw holes that allow you to install on a mount.

Use a flush mount

The TD52 comes with a flush mount in the box. You can use the screw holes of the flush mount to mount the Intercom (see image below for visual):

Mount directly to a wall

Use a mounting bracket

You can use the mounting bracket to install the TD52 on to various surfaces that the flush mount plate cannot, where they’re typically used to mount the TD52 on an exterior surface.

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New GUI – Start Up Wizard (Device Initialization)

DAHUA XVR 4.0 Setup Description

This article will go over the Initialization process of the units with the New GUI.

Prerequisites

Video Instructions

Step by Step Instructions

1. When you first turn on the recorder you will be greeted with the region settings. Click on the drop down menu and select “United States” and click Next.

2. Select the proper time zone setting for your region.

3. You will now be prompted to input a password for the admin account.

4. For easier login you can create a pattern, you will need to enter it twice to confirm.

5. Enter your email in order to reset the admin password in case the password was forgotten, you may also setup security questions.

Note: This is the only method to reset the password for XVRs and NVRs. If you skip this step and forget your device’s password, you will need to replace the unit

6. The Auto-check for firmware is not yet implemented in the U.S. so you can just click on next.

7. Make sure the video standard format is set to NTSC and click on “Next”.

8. Here you can go in depth with the time settings. You may want to set up the DST (Daylight savings) so that it takes affect when the time comes.

9. The recorder will be set as a static default IP address you see on the screen. Input an open local IP address and gateway from you network. If you don’t know this information you can select DHCP (highlighted in the red box) in order to automatically receive an IP address from the router.

10. If you have the recorder properly connected to the router the P2P status will indicate “Online” and you can now remote in to the unit with our mobile app/PC app.

11. You can select the Encode settings for each camera by selecting the drop down menu on “Channel”.

12. Select the resolution and image quality for snapshots.

13. Select what you want to to when the hard drive fills up.

14. Here is you recording schedule, the green will indicate 24/7 recording and Yellow will be Motion recording.

15. Here is you Snapshot schedule, same color legend as recording,

16. Once all that is setup you will be greeted with the final Prompt! You are now finished Initializing you new recorder

New GUI- Add a Dahua Device

Description

This article will show you three different methods to add a dahua device to our New GUI recorders. We will be adding a dahua camera with all three methods.

Prerequisites

Video Instructions

Step by Step Instructions

Method 1:

This first method is extremely simple if all the cameras are still set to default credentials and settings. We will do a device search on the network and add them with a click of a button

Method Two:

The second method is used if there’s an existing camera and it’s password was changed. You will use device search to locate the camera and then go to manual add to change the password it’s being added with

Method Three:

This last method is used when Device Search fails and cannot locate the camera on the network. You will need to type in the camera’s information manually.

New GUI – Account Setup

Description

This article will go over how to add a user on our New GUI devices

Prerequisites

Video Instructions

Step by Step Instructions

1. Log into the web interface of the device

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2. Click the Menu icon in the top left of the page

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3. Select Account

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4. Click Add User

5. The Add User menu will appear. Use this window to ill out full user details

6. In the Authority menu you can define the individual rights of the User using the System, Playback, and Monitor tabs as well as which channels the user can access

Select which features you wish the user to have then click Save

7. A message will confirm when the user is successfully added

New GUI – Schedule Record Setup

Description

Dahua NVRs and DVRs offer a variety of recording options. You can configure recording schedules based on the following methods:

These schedules can be set individually for each camera or copied to all cameras.

Prerequisites

Video Instructions

Step by Step Instructions

1. From the Main Menu select “Management”.

2. Select the “Storage” option from the drop-down menu.

3. From the left hand side, select “Schedule”.

4. Select the channel drop-down menu to choose the channel that you want to adjust the recording schedule for.

5. Select “Setting” next to any day of the week.

6. You will have options to set a schedule for General Recording, MD (Motion Detection), Alarm, MD & Alarm, Intel, and POS (Point of Sale). For this tutorial we are using General Recording.

7. Here you can see that you are able to set multiple periods. For this tutorial we will only be setting one period. Check the “General” box, then select the day or days you want to scheduled recordings for, and then select “Save”.

8. Depending on the days selected from the previous step, you will see green colored bars which represents general recording.

9. You can select “Copy” to mirror the same schedule to another channel/camera. Select “Save” in the Copy menu.

10. Select “Save” at the bottom to save all settings. If your changes were successfully saved, a pop-up will appear at the top notifying you as such.

New GUI – Motion Detection Recording Setup

Description

This article will go over Motion Detection Recording setup in detail on the recorder’s new GUI

Prerequisites

Video Instructions

Step by Step Instructions

1. On the main menu select Alarm

2. Select Video Detection on the left.
Then select the Motion Detection tab at the top.
Choose the channel from the drop-down next to Channel.
Check the box next to Enable.
Check the box next to Record Channel.
Click on Setting next to Region

3. Highlight the areas in red where you want to track motion.
Then click OK at the bottom

4. Select More at the bottom
Check the boxes next to any of the other options you want to activate when motion is detected.
Click on OK

5. Click on Apply at the bottom.
You will see “Operation Succeeded” at the top when your changes have been saved

6. Click on the Setting drop-down at the top and select Storage

7. Select Schedule on the left.
Then select the Record tab at the top.
Choose the channel from the drop-down next to Channel.
Click on the Setting button next to any day of the week.

8. Check the All box to enable all days of the week.
Check the Motion box for “Period 1”.
Click OK at the bottom.

9. Click on Apply at the bottom to save the settings

10. Select Record Mode on the left.
Then make sure Auto is enabled for the appropriate channel(s).
Click on Apply at the bottom.

11. Click on the Main Menu icon at the top right.
Then select Search

12. Check box next to the channel on the right.
You should see yellow lines/bars for motion recording

Alarm Record Setup

Description

This article is to show you how to setup alarm recording thru new Web GUI.

Note: please refer to product spec sheet for alarm input/output availability. Not all Dahua Recorder support alarm input/output.

Prerequisites

Video Instructions

Step by Step Instructions

Setup Alarm Input

From main menu, click on Alarm. Click on Alarm input. We are using XVR 72 series for this example. The Alarm Input page will launch as shown below:

Select the Alarm input number that you like to use. This number is correspond to the alarm port on the back of recorder.

1. Click Enable to enable the alarm input.

2. Enter Alarm Name. By default is set to AlarmIn#

3. Period is to schedule your Alarm when you want to be enable.

4. With the alarm input, you can trigger recorder’s alarm output.

5. This to select which channel you want recorder to start recording when alarm is triggered.

6. You can call basic PTZ action Preset, Tour, or Pattern when alarm is triggered.

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Setup Alarm Recording Schedule

1. From the main menu, click on Management > Storage > Schedule.

2. Select the channel you like to setup.

3. To enable Alarm recording, Click on Setting next to the timeline bar.

4. Set your duration (By default is 24 hour, 00-24). Then select Alarm.

You can select all days to copy the schedule to all week. Click Save.

5. Click Save.

New GUI/Instructions/IVS Record

Description

This article will cover how to configure IVS Recording on a Dahua recorder with the New GUI

Prerequisites

Video Instructions

Step By Step Instructions

1. From the Main Menu select AI

2. Select Parameters on the left.
Then select Smart Plan below it.
Choose the channel of the camera you are configuring from the Channel drop-down.
Select the IVS “Lightbulb” icon so that it highlights blue.
Then click Apply at the bottom

3. Select IVS on the left.
Choose the channel of the camera from the Channel drop-down.
Then click the + button.
Double-click on the rule type under the Type column to choose the type of IVS rule you want to use.
Adjust all the settings in the Parameters section.
Make sure that the box is checked next to Record Channel and the channel that camera is on is highlighted next to it

4. Draw the rule in the live view on the left by left clicking on it.
Continue to left click to add more segments.
When you are done, right click to finish drawing the rule.
Then click Apply at the bottom

5. Select Setting at the top left.
Then select Storage from the drop-down

6. Select Schedule on the left.
Then select the Record tab at the top.
Choose the channel of the camera from the Channel drop-down.
Then click on Setting to the right of any day of the week

7. Check the box next to All to select all days of the week.
Check the box for Intelligent to the right of Period 1.
(Feel free to adjust the days of the week and the time period for when you want to record IVS events).
Then click on OK

8. You will see blue bars on the schedule representing when IVS events will be recorded, when they are triggered.
Click Apply at the bottom

9. Click on the Menu icon at the top right to go back to the Main Menu.
Then click on Search

10. Check the box next to the camera channel on the right.
Once IVS events have occured they will appear as blue bars on the timeline at the bottom.
Click on the timeline on one of the blue bars to start playing that IVS event

New GUI – Audio Record Setup

Description

This article will go over setup for audio recording on our New GUI devices

Prerequisites

OR

Note: Please reference the specification sheet for the device to confirm which audio features it supports, this can vary between models of recorder

Video Instructions

Step by Step Instructions

Enable audio source

1. 1. Login using a web browser.

2. Click on Setting > Camera.

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3. Click on Encode. And then select the camera channel that support audio.

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4. Click on More.

5. Click on the checkmark to enable Audio.

6. Select the Audio source for your HD-CVI camera. If your HD-CVI camera has built-in Microphone, select HDCVI as the audio source. Local option is if you are connecting external microphone to the recorder.

7. Click OK, and then click OK again on the bottom right hand corner.

Setup audio recording

1. Login using a web browser.

2. Main menu 1st screen.

3. Main menu 2nd screen.

4. Click on the Audio Option.

5. Audio File Manager Option.

New GUI – Playback

Description

This article will cover how to play back recorded video on an NVR or DVR with the New GUI

Prerequisites

Video Instructions

Step by Step Instructions

1. From the Main Menu select “Video”

2. The Playback menu should open up and look like this:

3. On the right hand side, there will be a calendar. Select the day that you wish to play back video.
Below the calendar is a list of all the cameras/channels. Check the box next to all the cammeras/channels you would like to play back video from.

4. The video footage willl appear on the timeline at the bottom of the screen. It will be color coded to match the types of video that were recorded.
(See the Legend at the bottom of the screen.)

5. Check or uncheck each type of recording that you want to view. Check the Sync box if you would like to sync playback up on all channels you are viewing.

6. Double click on the graph at the bottom to begin playing back video.

=How to back up video files on new UI

Description

This article is to show you how to back up the video file from new system UI.

Prerequisites

Video Instructions

Step by Step Instructions

1. From the main menu, go to the second menu page, and click on Backup.

2. Backup page will launch as shown below:

3. You must plug in an external drive to save your downloaded file. Select the path where you want to save the file at. From this pop-up screen, you have an option to create new folder. After you select, click OK.

4. Select the Record Channel you like to search. You can only search 1 channel at a time.

5. Select the Recording Type you like to search.

6. Set the start and end time for searching. Then click Search. All recorded files that meets your search criteria will shown on the list.

7. Select the files, and click Backup.

8. Downloading process start.

9. Once finished, the folder information will pop up, then click OK.

New GUI – P2P Setup

Description

This article will go over initializing P2P on our New GUI devices

Prerequisites

Video Instructions

Step by Step Instructions

1. Under “Management” go to Network>TCP/IP

2. You can either set the device on a static ip or turn DHCP on to automatically grab an IP from the network. Save any changes

3. Locate P2P tab on the lower left and enable P2P

4. After saving it you should see the the status change to “Online”, You can now use this device for remote viewing on our software

Remote Access/Remote Access Setup Port Forwarding

Create port forwarding rule in the router

Description

Port forwarding is a function of network routers that allows a user to configure specific communication ports to be routed to devices on an IP (Internet Protocol) network, such as a computer, DVR, or IP camera.In this case for CCTV equipment, it allows the user to view and control CCTV equipment remotely. Follow the step by step instructions and the instructions your manufacturers hardware to setup port forwarding, or try PortForward.com to search for your routers settings.

Prerequisites

Video Instructions

Step by Step Instructions

1. Connect NVR to network with a CAT5 cable.

2. Download and install ConfigTool from DahuaSecurity.com, under Support->Download Center->Software

3. Run the ConfigTool.

4. The ConfigTool should display your IP Camera. Click the, “” icon to open Internet Explorer and access your NVR.

5. Configure Internet Explorer security settings to allow the plugs to work. Link to Internet Explorer Setup

6. Login with the default credentials: User Name: admin Passsword: admin

7. Under, Main Menu -> Setup -> TCP/IP Change the IP Camera to, “Static” if the camera is currently set to, “DHCP”

8. Open another tab and enter the, “Gateway” address listed under your NVR’s Network settings. Example: 192.168.1.1, 192.168.0.1, 10.0.10.1

9. Login to your gateway and locate the, “Port Forwarding” section.

10. Create port forwarding rules for each port you wish to forward for the NVR. (Usually you will only need to forward the HTTP and the TCP port.) Default Ports: TCP: 37777 UDP: 37778 HTTP: 80 RTSP: 554 HTTPS: 443

11. The end result should look like the below image. We used a Cisco router for this example.

12. Hit, “Save” in the gateway interface, and open another tab.

13. Go to, “www.canyouseeme.org” and check that the ports you opened on the gateway.

How to Access System Using P2P via Mobile Application

Description

View your recorder and cameras on the go. With Dahua’s mobile application IDMSS(IOS)/GDMSS(Android) allows you to add Dahua recorders and cameras to the mobile app using P2P.

Prerequisites

Video Instructions IDMSS/GDMSS version 4.50.000

Step by Step Instructions iDMSS/gDMSS version 4.50.000

1. Open iDMSS/gDMSS on the phone, and select the home icon located on the top left corner.

2. Select the “Device” button/icon on the bottom to add the recorder/camera.

3. Select the “+” sign then select “Scan” to add the device.

4. Select the “Wired Camera”.

5. Input the device for easy identification. It’s required to input the password for the added device then select the save icon located on the top right corner.

Step by Step Instructions IDMSS/GDMSS version 4.20.000

1. Select the Menu Icon

2. Select “Device Manager”

3. Select the Add Icon

4. Select “Camera”

5. Select “Wired Device”

6. Select “P2P”

7. Input Info and select “Start Live Preview”

Video Instructions IDMSS/GDMSS version 3.50.000

Step by Step Instructions IDMSS/GDMSS version 3.50.000

1. From the home screen of the mobile application select “Camera”.

2. Select the menu button.

3. Select Device Manager.

4. Select add button to add device.

5. Select Wired Device.

6. Select P2P.

7. Name your device -> tap the QR code to bring up QR code scanner.

8. Input the username -> password -> and select live preview. By selecting “Start live preview” device will be automatically saved into the application.

IDMSS/GDMSS Version 3.40.003

Video Instructions Version 3.40.003

Step by Step Instructions Version 3.40.003

1. Click, “Camera”

2. Select the Menu Icon

3. Select “Device Manager”

4. Select the Add Icon

5. Select “P2P”

6. Choose a name for the device → Scan in QR code for SN number which you can access from the physical recorder under the main menu → Setting → Network → P2P. You may input SN number manually which can also be found under the recorder. → Enter Username and Password. For best results , leave Live Preview and Playback on the Extra Stream.

7. Select the Disk Icon to save → Select Live Preview, At which time the app will connect to all cameras.

Setup Remote Access via P2P using SmartPSS

Description

This allows you to view cameras on SmartPSS using P2P.

Prerequisites

Video Instructions

Step by Step Instructions

1. Locate the serial number of your NVR or DVR. The serial number can be found at the following locations:

2. Launch SmartPSS and select Device.

3. Click Add, change method to P2P.

4. Enter credentials, save and then add.

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Step 1

From the Main Menu select Account

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Step 2

Select User ➞ Click on Add User to create a new Username and Password

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Note: You cannot modify the systems defaulted User Names.

Step 3

Create a Username and Password for your new account

Select the permissions you would like the account to access

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Step 4

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If successful, you should now see your new user listed below

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Audio Recording Setup

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From the Main Menu, go to Camera->Encode

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Click the More Settings option

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Click Audio on, Okay and then, Apply

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SCS Pro XVR full installation guide

Read More : Dahua NVR XVR Basic Setup Initial Setup

How to Setup Push Notifications via SCS Pro

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The following guide will apply to the SCS Pro App on the iOS App Store or Google Play Store.

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Start by opening the App. On the Home screen you will tap on the … next to the DVR/NVR you want to enable alerts on.

Then you will tap on Device Details.

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On the Device Details page you will tap on Multi-channel Alarm Subscription.

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Enable the alarm notifications by sliding the switch at the top of the screen.

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Select which type of alert you would like to enable below. This example will show motion detection alerts.

Select the cameras you want to enable Motion Alerts for by tapping on the circle on the right. You can also tap on Select All in the top right if you want to enable alerts for all your cameras. Once you have made your selections tap on the back button on the top left.

Tap on Save at the bottom of the page.

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.You will now be receiving alerts on your mobile device. You may need to alter your SCS Pro App settings inside of your phone or tablet to allow notifications.

Changing Camera Names

This guide will assist you with changing the name of the camera in the Live View Display.

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First you will need to access the main menu by right clicking anywhere on the screen. Left click on Main Menu and enter your password. Then click on Camera under settings.

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In the camera settings click on Camera Name on the left .You will see a list of all the camera channels with their default names. Click in the text box next to the camera you want to modify and type with the on screen keyboard.

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For this example we will name the Channel TEST and then click the apply button on the bottom right.

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You should now see the updated channel name on the Live View screen for that camera.

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NOIP DDNS SETUP INSTRUCTIONS

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Step 1

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Go to https://www.noip.com and Sign Up for an account.

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Make sure to Check the box “Create my hostname later” and create your account.

Step 2

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Once your account is created and verified proceed to the Login Page https://www.noip.com/login?ref_url=console

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Login with your account from here.

Step 3

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Once you login you will be greeted by the dashboard, from the top left proceed to Account > Account Info page.

From the Account Info page, you will need to go to username and add a username. See Figure 1 below. This is for your device to login with later.

Once done, the NVR/DVR can be bound to the account and trace the Public IP from your Local Network and send that information to NOIP.

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Figure 1

Step 4

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Once the account info has been configured go to Dynamic DNS > NOIP Hostnames and create a Hostname

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When creating a hostname, you would put in the hostname spot a name or address that is easy to remember. For example, if the hostname is myhost211 and the domain is set to ddns.net when it is created it will look like “myhost211.ddns.net”

See Figure 2

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Figure 2

Step 5

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Once your DDNS is created, you can go into your system’s Main Menu > Network > DDNS page and select NOIP for the DDNS type. Then you would type in your login information to the username and password area of the system and type in the full domain name.

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i.e., Username: (NOIP Username) Password: (NOIP Password) Domain: “YourNOIPDomain.quickddns.com”

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If setup correctly NOIP will Dynamically update the IP as needed on its own. NOIP is a subscription service so if you do not have a subscription you will need to manually re-apply for your DDNS once every month.

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To enable this on older DVR’s pre 2015 you may need to go to Settings > Network > Advance Settings > DDNS and Double click on the setting then Enable it.

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With the DDNS configured on the system you will need to then port forward your router with either the TCP or HTTP ports for your system.

The Default ports that need to be opened for the Blue / Black line systems are TCP 80 for Web and TCP 37777 for the Apps.

You can learn more about Port forwarding on your router here.

How To Set Up Port Forwarding – Port Forward

With the steps above correctly setup your system will be configured to the NOIP Server.

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If you have any questions or issues please contact our Support team at

support@cctvsecuritypros.com or (888-653-2288) ext 3

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How to Reset Password via SCS Pro

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The following guide will apply to the Blue and Black Line recorders.

If using a Blue line NVR, make sure all cameras are connected.

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Start by Right Clicking with your mouse anywhere on the screen. Then select

Main Menu

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If you previously setup a Pattern Login. You will select Forgot Pattern

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On the Login Screen select the Forgot Password option on the right..

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On the Next Page. Please read and select OK at the bottom

This is the Password Reset screen. This screen shows a QR code on the Left that you will scan with your Smartphone or Tablet using the SCS Pro App.

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Once correctly scanned with SCS Pro. The email at the bottom of your screen will receive a Security code to reset your password. Please ignore the Mobile Client QR code on the Right.

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The steps on the next page will be using the SCS pro application on your Smartphone or Tablet

Once you have SCS Pro installed and opened. Click Setting at the bottom right.

Tap on Tool Manager at the middle of the page.

On this page, Select Password Resetting. This will bring up your Camera to scan the QR code. Please allow any permissions for the app.

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You can then Scan the QR code on the Left of your Password Reset screen.

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If scanned correctly, a Security Code will be sent to the email at the bottom of your Password Reset screen. Type the security code in at the bottom and create a new password. If asked to Sync Password with Remote Devices select Yes.

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Any issues please contact us at Support@cctvsecuritypros.com

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SMTP Setup Guide for

Blue/Black Line NVR on Gmail

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Step 1.

Go to https://myaccount.google.com

Navigate to Security > How you Sign in to Google and Enable Two Step Verification.

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Once the 2-Step Verification is Enabled you need to go into your Google Account Security page and Search for App Passwords at the top

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Select a Custom Device from the Right Dropdown Menu

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Once done click Type in a name for the Device and click Generate

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Copy the Generated Password Google gave you and save it somewhere safe.

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You will need the password here for the next step.

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From the system interface you will now navigate to the Main Menu > Network > Email

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Input the following account information as listed in the image below.

Perform a test to confirm you are able to send emails from the SMTP Service.

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You can set up Alarm Event / Trigger Actions for the cameras on their corresponding Alarm

or AI page.

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For Example on the system under Main Menu > Alarm > Motion Detection > More you can enable it to Send Email alerts whenever there is a motion event.

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This can be applied to any screen with the Send Email function.

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With that you should be able to configure your Blue and Black Line system for email alerts. If you have any questions or issues please contact our Support team at support@cctvsecuritypros.com or (888-653-2288) ext 3

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Date & Time Setup

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In order to change the Date and Time you will need to go to Main Menu->System

Inside of System Settings navigate to the General Tab on the Left and Date & Time. Enter in your System Time. You may change the Format of the system time from a 24 Hour clock to a 12 Hour clock if you prefer. You may enter the Daylight Saving Time settings under “DST”.

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Be sure to Save your System Zone and click Apply at the bottom when you are done.

Remote Viewing on Mobile Devices

To access your recorder remotely you must first connect it to your modem or router using an Ethernet cable and power on the recorder.

Go to Main Menu->Setting->Network–TCP/IP and Enable “DHCP” Inside of the Network settings and Save.

*Some models require you to click “Edit or Modify” next to NIC1 to find the DHCP option to enable.

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Make sure DHCP is enabled. Click OK at the bottom.

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Be sure to Save / Apply these settings before moving on.

Navigate to the Main Menu-> Setting -> Network -> P2P (sometimes called Easy4IP) Enable P2P at the top of the menu and select Apply

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Your P2P status will show “Online” now. If P2P shows “Online” you can proceed to the next steps in this guide.

If you are still getting an “Offline” status

You may want to leave this menu up since we will be using the Device SN QR code in the next few steps.

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Downloading SCS Pro on your Mobile Device

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You must use our mobile application SCS Pro on your iOS or Android device. This can be found in the iOS App Store or the Google Play Store. Search for SCS Pro and download our free application.

Launch SCS Pro once it has been downloaded from the App Store or Play Store. Select your Region / Language. Once you are on the Home section of SCS Pro. Click on the + Icon at the top right corner. Select SN/Scan. Scan the Device SN QR code found on the right hand side of your P2P menu on your DVR or NVR. This screen may still be up on your system if you are following this guide. Once the code has been scanned you will see the Device SN appear on your device. Click Next.

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Select DVR/XVR or NVR. Enter a Device Name, your username (admin) and the Password you use to log into your DVR or NVR with. Click Save. The Live View will appear once the device has been saved.

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Note: If your P2P status shows “Offline” your cameras will not connect. Please make sure your system is connected to a router or modem with Internet service with an Ethernet cable and that DHCP is enabled.

How to Setup Motion Detection Regions

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The following guide will show you how to adjust the Motion Detection Region settings on your system

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Navigate to Main Menu->Alarm

Select Video Detection on the left Column. Then you will select Setting next to Region

on the right hand side

Once you select Setting you will see the camera come up in full screen with Red blocks. At the top of the screen you can adjust the Sensitivity and Threshold of the Motion Detection.

This should be adjusted if you feel the Motion is not recording accurately.

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Sensitivity is how sensitive the motion detection will be. The lower the number the less recording you will get. Recommended range is 40-80.

Threshold is how much motion needs to occur in order to trigger the recording. Adjust this only if you plan on recording larger objects (Cars/trucks) only and would like to filter out smaller objects (People/Animals)

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The areas in Red is where the camera will detect motion. This means the recording will only start when motion occurs in the Red areas. If motion occurs in an area that is not Red, the system will not record that event. You can click and drag with your mouse to make the adjustments.

Once you have created the areas that you would like recorded when motion occurs,

Right Click with your mouse and then select Apply to save the settings.

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Motion Detection Setup

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Your DVR/NVR is setup to record 24/7 right out of the box. There is no need to follow this guide if you would like to continue recording 24/7. If you would like to conserve some of your Hard Drive space please follow the guide below.

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This guide will show you how to set up Motion Detect. Navigate to the following menus, Main Menu → Storage

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Inside of Storage, Click on Schedule on the left column. Now Click on The Gear Icon on the right hand side of Sunday

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Inside of the next menu you want to remove the check box from General and place in next to Motion under Period 1. Be sure to Copy ALL days of the week at the bottom. Press OK once it looks like this below.

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Your Schedule Menu should look like the one below. Be sure to Copy to any Channel you would like set to Motion Detection at the bottom left of the screen. Click Apply.

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We have now successfully setup a Motion Detection Schedule. We now want to make sure Motion Detection is Enabled for each Channel. This can be done by going back to the Main Menu → Alarm

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Inside of the Alarm Settings Click on Video Detection. Make sure to check each Channel number and Click the Enable Check Box. Do this one Channel at a time. NOTE: Do not use the Copy button on this menu!  Apply once all Channels have been enabled.

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Port Forwarding Guide

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Step 1) Make sure you have an Ethernet cable connecting your DVR and your router. Step 2) Enable DHCP mode on your DVR in the Network tab and reboot the system. Step 3) Go back to the Network screen and make note of the IP address.

Step 4) Enter the IP address of the DVR in to your web browser to verify it’s connected with Web Service.

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Step 5) Log in to your router and find the Port Forwarding section, if you are unfamiliar with configuring your router, contact an IT professional.

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Step 6) Forward ports 80/37777 using TCP protocol to the IP address of your DVR (Info and services for port forwarding can be found at www.portforward.com)

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Step 7) Use www.canyouseeme.org to test the ports are open, you should see ‘Success’.

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Step 8) Your public IP address may change so we recommend utilizing a Dynamic DNS service like Quick DDNS or NO-IP.

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PLEASE NOTE: We recommend using Peer-To-Peer (P2P) instead of a port forwarded connection for security and reliability reasons. P2P is available on most CCTVSecurityPros models as of 1/1/16.

Sharing Remote Access / Configuring User Permissions

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This guide will show you how to share remote access to your NVR/DVR and also how to configure User Account permissions.

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First you will need to access the Main Menu by right clicking anywhere on the screen and then left clicking the Main Menu option.

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Once you are logged in, you will select Network under settings.

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In the Network Settings you will select P2P on the left hand side.

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You will find the Serial Number underneath of the QR code labeled Device SN. You can scan this QR code with SCS Pro or DMSS or you can manually enter the Serial Number. If you decide to manually enter the Serial number, keep in mind that no Serial Numbers will use the letter O, it will always be a zero.

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To configure a new user account you will go into the Account Settings on the Main Menu.

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In the Account Settings you will go to the User tab and click Add at the bottom.

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In the Add window you will create the Username, Password, Confirm the Password and then under Permissions you can customize what settings and cameras the User has access to.

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Production Introduction

The DVR series is a HD surveillance product that designed for security field. It uses an embedded LINUX operating system to ensure stable system performance. It adopts the standard H.265 video compression algorithm and a unique spatial-temporal filtering algorithm to achieve high-quality, low-bitrate synchronous audio and video and 24/7 video recording. With TCP/IP network technologies, it

has powerful network data transmission and remote control capabilities.

The DVR can be used locally or online applied as a part of a safety surveillance network. With professional network video surveillance software, it fully demonstrates its strong networking and telecommunication capabilities.

This DVR can be applied to security measures in various fields and departments such as banking, telecommunications, electric power system, judiciary system, transportation, smart communities, factories, warehouses and water facilities.

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Unboxing and Initial Setup

When you receive this product, please confirm that it matches the model you ordered and carefully inspect the device for any obvious damage. After opening the casing, check whether the data cable, power cable, and other connections inside the device are firmly connected to the main board.

Please protect the labels attached to the bottom or back panel, which is very important to our after-sales service work. When contacting our company for after-sales service, you will need to provide the model and serial number on the order label.

1.2Gallery

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Power Indicator

Network Indicator

⑨  ⑩ ⑪

Hard drive

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LAN

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HD Digital Video Recorder

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Video Input

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⑧

Audio Output

⑫ USB2.0

VGA  Ethernet Port

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Audio Input

HDMI

USB2.0 Power Port

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NOTE: The picture shown is for reference only. Actual appearance is subject to the model you purchased.

How to set up Zosi XVR System

Read More : How to Connect Zosi wifi cameras to nvr

Suggestion: Please test the product before installation to ensure it is functioning properly.

Ⓒ Connect the camera to the DVR via a BNC cable.

Ⓒ Connect the DVR to the monitor via an HDMI or VGA cable.

Ⓒ Connect the DVR to the router via a network cable.

Ⓐ Connect the mouse to the USB port of the DVR.

Ⓒ Power on the DVR by connecting it to a power source.

⑥ The monitor will display the real-time monitoring image from the camera.

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Via Smartphone

Search “ZOSI” in App Store, or use a browser to scan the QR code below to download and install the App, and follow the on-screen instructions to complete the initial setup.

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App video operation link

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Via PC

Download: https://www.zositech.com/app/

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Basic Operation

After connecting the power supply, the power indicator light will turn on, and the device will start up. At this time, you will hear a “beep” from the buzzer. By default, the system is in multi-screen mode.

Mouse Use:

Left-click:

Double-click a single-channel to make it full screen, and double-click again to return to the multi-channel display.

Click once to open a menu option. Right-click：

Click once to exit the current menu or return to the previous menu option.

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Left-click  Right-click

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After the device is powered on normally, you need to log in to the system before operating it. The system will provide corresponding functions according to the permissions of the logged-in user.

The default for the device is “admin” and the default password is blank. You can log in to the system directly the first time after powering on.

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....After entering the preview page, double-click the left mouse button to switch between single or multiple display. On each preview screen, the date, time, and channel name can be displayed, and each screen display the recording and alarm status of the monitoring channel.

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Motion Detection Triggered Motion+PIR Detection Triggered

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Human-Figure Detection Triggered

PIR Detection Triggered Vehicle Detection Triggered

In preview mode, click the right mouse button to bring up the quick menu, and click the right mouse button again to exit the quick menu.

1.4.1Start Scan

Start Scan refers to the system automatically displaying each live video in sequence according to the order of the devices in channel lists. The jump button is available only when the user selects the channel in [Main Menu]>[Setup]>[Live], and when not all channels can be displayed completely in the current preview mode.

Adjust image settings for all channels: Brightness, Contrast, Saturation and Hue.

Zoomed in digitally up to 4X or 8X of single channel.

Set the audio settings for each channel to enable, disable, or mute audio, and adjust the volume. When [Auto] is selected, the audio will be enabled automatically when switching to the full-screen display.

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Control the RS485 devices of all channels. Set the address, baud rate, protocol, preset points, patrol routes, tracks, etc. of the RS485 device in [Main Menu] > [Setup]

> [PTZ ]

Note: Due to differences in product design, some devices may not support RS485 interface.

Right-click and select Playback to choose between Video Playback/Quick Playback, Video Playback: Search for the video you want by time or event, then click Play.

Quick Playback: Quickly playback the first 30 minutes of video.

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Play/Pause

Fast  Rewind Forward

Multi-screen display

Previous Record  Next Record

Previous Video: Go to the previous recorded event.

Next Video: Go to the next recorded event.

Fast Forward: The video can be played at different speeds, from 1/4x to 16x. Rewind: The video can be played at 1x, 8x, 16x, and 32x speed for rewind viewing. Display Mode: Both single-screen and multi-screen display modes are available. You can choose the number of screens you want to play simultaneously. Channels without recordings will display a black screen during playback.

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Main Menu

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Set functional parameters of the device, including: Basic Configuration, Live Configuration, Recording Configuration, Recording Schedule, Alarm Configuration, Network Configuration, User Management, PTZ Configuration, Advanced Configuration.

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Basic configuration contains 3 sub-menus: System, Date & Time, and DST

[System Type]: The name of the system displayed on the client

[Model Number]: Used for controlling multiple DVRs with one remote control [Video Format]: Supports PAL and NTSC video format.

[Password Check]: Checking this option means that users must enter a username

and password in the system settings and have the corresponding permissions to perform certain operations.

[Show System Time]: Choose whether to display the time on the scene.

[Max Online Users]: Set the number of network users who can access the device. [Video Output]: Users can select output resolutions 1024×768, 1280×1024, 1920×1080, etc.

[Logout After (Minutes)]: The system automatically logs out after a set time of inactivity. [Startup Wizard]: Whether to display the wizard on startup.

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Set the date format, time format, time zone, and manually adjust the system time.

NOTE: The system default time zone of the system is GMT. You can select

[Time Synchronization] to correct the time. The network time server can also be set.

Set the start and end times of daylight saving time through the week or date.

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Live configuration contains 3 sub-menus: Live, Main Monitor, and Video Video Masking.

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[Camera Name] Click on the camera name, and a software keyboard will pop up. Users can modify the camera name as needed.

Click on the Shift key to switch input method.

[Colour] Users can adjust the brightness, hue, saturation, and contrast of the channel.

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[Interval] The time interval for switching from one channel to another in sequence during channel rotation.

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Users can mask certain areas in the scene, max 4 areas.

[Setting] Enter the live view, hold down the left mouse button, drag the mouse to set the blocked area, click [Apply] to save the setting.

Double-click the area that needs to be deleted, and the area will turn black. Right-click

to exit, and then click[Apply] to delete the blocked area.

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Recording configuration contains 5 sub-menus: Enable, Record Bitrate, Stamp, Recycle Record, and Snap

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Enable/disable recording and audio functions for a specific channel, or set all channels to default enable.

[Resolution] The recording resolution for each channel [FPS] Selection range: 1-30 (NTSC) 1-25 (PAL)

[Encode] The camera’s encoding type, support VBR and CBR

[Quality] The higher the quality, the clearer the video image. Options include Lowest,

Lower, Low, Medium, Higher, and Highest [Max Bitrate] Range: 256kbps ~ 2048kbps

[Adjust] The video format, including CVBS, AHD, CVI, and TVI

Note：These functions are not optional

[Camera Name] Select whether to display the camera name or not [Time Stamp] Select whether to display time on this channel or not

[Position] Click this button and users can use the mouse to drag the camera name and timestamp to any position on the live screen.

4.Recycle Record

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When selected, the DVR will automatically overwrite the oldest files and continue recording when the hard disk is full. If not selected, the DVR will stop recording when the hard disk is full and prompt “Insufficient remaining space” on the screen.

Recording schedule contains 6 submenus: Schedule, Motion, Sensor, PIR, Vehicle , and Human.

[Copy] Apply the recording schedule of a certain channel to other channels or all channels.

Select the channel, double-click the left mouse button, and edit the weekly plan.

[Add] Add a recording schedule for a certain day [Delete] Delete the selected schedule

[Copy] Copy the schedule of a specified date to other dates. Double-click the left mouse button to customize the effective recording mode time for each day of the week.

The setting is the same as that of scheduled recording, please refer to scheduled recording setting.

NOTE: The default schedule for motion detection recording is all selected.

The setting is the same as that of scheduled recording, please refer to scheduled recording setting.

NOTE: The default schedule for sensor alarm recording is all selected.

The setting is the same as that of scheduled recording, please refer to scheduled recording setting.

NOTE: The default schedule for PIR detection alarm recording is all selected.

The setting is the same as that of scheduled recording, please refer to scheduled recording setting.

NOTE: The default schedule for vehicle detection recording is all selected.

The setting is the same as that of scheduled recording, please refer to scheduled recording setting.

NOTE: The default schedule for human detection recording is all selected.

The Alarm configuration contains 7 sub-menus: Sensor Alarm, Motion Detection, Video Loss, PIR Detection, Human Detection, Vehicle Detection, and Other Alarms.

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NOTE: Some products may cancel sensor alarm recording due to product differences.

1-1. Basic Configuration

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[Enable] Enable the sensor alarm function for the corresponding channel [Type] Select the alarm type: Normally open or Normally closed

[Name] Set the name of the sensor

1-2. Alarm Handling

[Holding Time] Select the alarm delay time, with options of 5s, 10s, 20s, 30s, 60s, 120s, Always

[Trigger] Click to set alarm configuration, trigger recording, PTZ linkage, etc. [Buzzer] When selected, the buzzer will sound when an alarm triggered

[Show Full Screen] When there is an alarm trigger, the alarm will pop up in full- screen display

[To Alarm Out] Select to trigger the alarm output on a specified channel

[Email] When an alarm is triggered, the system will send relevant information to the user’s designated email, such as the alarm event, snapshot, device name, device number, etc.

[Snap] When an alarm is triggered, the system will automatically capture and save images of the selected channel

[To Record] Select the channel to trigger recording

[To PTZ] To set the action type and serial number of the linkage

1-3. Schedule

The schedule settings for sensor alarm are the same as for scheduled recording. For specific setting steps, please refer to 4.2.4 [Recording Schedule] -[Schedule] NOTE: The default schedule for sensor alarm is Select All

Motion Detection contains 2 sub-menus: Motion and Schedule.

2-1. Motion Detection

By analyzing the video image, when the system detects motion signals that reach the preset sensitivity, it will trigger motion detection alarms and activate the linkage function to push the alarm information to the App or email.