Get Started with Verkada Intercom Set up and connect your Verkada intercoms Updated over a week ago

Required. You need Org Admin and/or Site Admin permissions for your Verkada Command organization to complete these actions.

What you need

Create a site

Sites are the logical way of grouping and managing devices within your Command organization. Site-level permissions make managing and viewing your devices easier. See Manage Your Sites and Subsites for more information on site creation and management.

Add an intercom

At least one intercom needs to be added to Command before you can see the Intercom tab in the All Products menu. Intercoms can be added to Command from the Devices page. See Add an Intercom to Your Site for more information.

Connect a door

You can pair an existing access-controlled door or wire a door to the intercom that can be unlocked by an intercom receiver. See Configure a TD52 and Wire a TD52 Video Intercom for more information.

Configure receivers

Receivers allow you to answer calls from an intercom and unlock any associated doors. See Add and Configure Receivers in Intercom for more information.

Licensing

Every intercom you manage in Command will need a license. Verkada licensing is applied for each Command organization, and the licenses co-term to a single expiration date. Your licenses may have been automatically added if you claimed your devices via order number. Otherwise, manually add the licenses from the Admin page. See Manage Your Licenses for more information on adding and managing licenses.

Connect your intercom

Recommendation. While Verkada intercoms are considered low-voltage devices that do not require a certified electrician to install, we strongly recommend you work with a system integrator or other professional for installation.

Please refer to the intercom setup guide for instructions on mounting and wiring the door port.

Power and network

Verkada intercoms use Power over Ethernet (PoE) for power and communication over the LAN. In most cases, intercoms will connect directly to an 802.3af PoE standard switch. PoE injectors can be used when a PoE switch is not available. See the intercom’s datasheet for more information.

Check network settings

Verkada intercoms are designed to be plug-and-play. However, if your environment includes a firewall with custom rules and policies, you may need to make some configuration changes to get your access controllers connected to the cloud. See Intercom Network Settings for more information.

Roles and Permissions for Intercom

Roles and Permissions for Intercom

Learn more about Verkada Intercom roles and permissions

Updated over a week ago

This article describes the set of roles and associated permissions for Verkada Intercom.

Verkada intercoms setup guide v1

Verkada Intercom permissions determine who can receive calls, view intercom video, and unlock intercom doors. Intercom permissions depend on your site-level permissions, and whether you’re configured as a Receiver.

At a high level, these are the permissions granted to each level of Intercom devices:

Site-level roles

Receiver

Required. You must be configured as a receiver to receive calls.

If you’re a Verkada Intercom Receiver, you have the baseline receiver permissions (as shown above). These baseline Receiver permissions combine with site-level permissions to determine overall intercom permissions within a certain site.

For example, if you’re a Receiver for a particular intercom, and a Site Viewer, you get all the Receiver permissions, in addition to the ability to view historical video and events.

Note: Receivers, such as Desk Stations and Session Initiation Protocol (SIP) phones are not tied to a Verkada Command user. This means that the user can only get Receiver permissions, regardless of the user’s site-level permissions.

Regardless of their site-level permissions, a Receiver can:

Live-View Only

Site Viewer

Site Admin

.

Verify a user’s eligibility to receive Verkada Pass calls

.

Set Org Admin permissions

Revoke Org Admin permissions

.

Set site and subsite permissions

You can set site and subsite permissions by adding a user, a group, or by existing users and groups.

Add a user

Add a group

Existing users and groups

You can set the site and subsite permissions for existing users and groups by managing the user roles or the sites.

Manage roles

Manage sites

Intercom Network Settings

Intercom Network Settings

Learn about the required network settings for Verkada Intercoms

Updated over a week ago

This article outlines the required network settings that your Verkada Intercom needs to communicate with Verkada Command. For more information on the required network settings for other Verkada product lines see Required Network Settings.

Note: Verkada devices are incompatible with LANs that require proxy servers or Secure Socket Layer (SSL)/Transport Layer Security (TLS) inspection. If either is in use, a bypass for all Verkada devices must be implemented for Verkada devices to communicate with Verkada Command.

Status LED

A flashing blue status LED on the top of the intercom indicates the intercom is not communicating with Command. If you see this behavior, check that the network is set up correctly with the intercom’s requirements. If the problem persists, contact Verkada Support.

IP address

Intercoms must be assigned an IPv4 address to communicate on the LAN and to Verkada Command. Intercoms use Dynamic Host Configuration Protocol (DHCP) and User Datagram Protocol (UDP) to obtain their IP addresses and network configurations.

If you require your intercom to have a specific IP address, create a DHCP reservation using the device’s Media Access Control (MAC) address (found on the device’s label).

Domain Name System

Intercoms use the DNS server to resolve Verkada’s fully qualified domain names (FQDN) to IP addresses to communicate with them. Your DHCP server tells the intercom where the DNS server is on the network and the intercom communicates using UDP port 53.

Note: DNS over HTTPS (DoH) is currently not supported.

Power

Intercoms are powered through Power over Ethernet (PoE). This means the network switch needs to provide power to the intercom, or a PoE injector needs to be utilized. For specifics on power requirements, see the Intercom datasheet.

Firewall settings

Intercoms require access to many endpoints to ensure they can communicate with Command and all features will be accessible. Many customers may want to allow the intercoms to communicate with the general required endpoints.

These are the general domains to allow, applicable for all organization-regions:

Region: United States

Standard Verkada Endpoints

NTP Endpoints

Streaming Endpoints

Calling Endpoints

Access Control Endpoints

Cloud Backup Endpoints

Region: Europe

Standard Verkada Endpoints

NTP Endpoints

Streaming Endpoints

Calling Endpoints

Access Control Endpoints

Cloud Backup Endpoints

Mount a TD52

Mount a TD52

Learn how to mount the Verkada TD52 Video Intercom

Updated over a week ago

Use this article to learn how to mount a Verkada Intercom (TD52). Once you complete the mounting, you can connect the TD52 to the network.

Before you begin

You can mount the TD52 using a flush mount or using a mounting bracket. We recommend that you verify the contents of your box and make sure you have the tools you need

Contents of your box

Tools you need

Choose your mounting option

Whichever mounting option you choose, you should remove the front cover of the TD52 to access the screw holes that allow you to install on a mount.

Use a flush mount

The TD52 comes with a flush mount in the box. You can use the screw holes of the flush mount to mount the Intercom (see image below for visual):

Mount directly to a wall

Use a mounting bracket

You can use the mounting bracket to install the TD52 on to various surfaces that the flush mount plate cannot, where they’re typically used to mount the TD52 on an exterior surface.

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Password Recovery – DW HD Spot Monitoring Module

Password Recovery

In the event that the System Administrator forgot, does not know, or needs to reset the Administrator login for their DW HD Spot Monitoring Module, a special request must be submitted for a password recovery.

This article will outline the information required for a Password Reset Form.

Supported/Affected Devices:

• DW HD Spot Module Series
  • DW-HDSPOTMOD
  • DW-HDSPOTMOD16

Default Login

Before submitting a Password Reset Form, please attempt to log in to the unit with the default login.

• User ID:  admin
• Password:  <no password>

DW HD Spot Module Password Security

For improved system security, it is recommended to follow a password requirement policy when creating a login for a system user to ensure more complex and cyber secure logins. The password requirements are as follows:

• Must be between 8~12 characters long
• Do not use spaces in the password
• Use a combination of uppercase (A-Z) and lowercase (a-z) letters
• Include numbers (123)
• Include special characters
  • Tilde  ~
  • Caret  ^
  • Bar/pipe  |
  • Slash  /
  • Single quote  ‘
  • Parentheses  ( )
  • Curly brackets  { }
  • Square brackets  [ ]
  • Exclamation point  !
  • Question mark  ?
  • Period  .
  • Semi-colon  ;
  • Dollar sign  $
  • Underscore  _
  • Hyphen  –

Requesting a Password Reset

Please complete and submit a request form through the Digital Watchdog Password Policy page.

Requests are processed in the order that they are received. Once your request has been processed by the support team, instructions will be sent to the email address that was provided.

Requirements for a Password Reset

• Device Model Number and Serial Number
• At least one of the following:
  • Proof of purchase in the form of an invoice or receipt
  • A written request on legal company letterhead
  • A photo of the requesting user holding their business ID or Driver License next to their face. All text on the identification must be legible and the user must be visible in the photo

How to Recover the Administrator Password for the ENHD16/EN4K16 Compressor Series

Password Recovery

In the event that the System Administrator has forgotten, does not know, or needs to reset the Admin login for the Compressor, a special request must be submitted.

This article will outline the information required for a Password Reset Form.

Supported/Affected Devices:

• DW-ENHD16 Compressor
• DW-EN4K16 Compressor

Default Login

Before submitting a Password Reset Form, please attempt to log in to the unit with the default login.

• User ID:  admin
• Password:  admin

Requesting A Password Reset

If the default login (listed above) does not grant user access to the Compressor, please perform the following:

1. At the Login screen, click the Play button.

The unit’s MAC Address will display.  Copy down or photograph the MAC Address.

1. Complete and submit a request form through the Digital Watchdog Password Policy page.

If you have photographed your unit’s MAC Address, please click the Choose File button and include the image with your request.  Otherwise, you may manually type in the MAC Address within the Description field on the request form.

Note:  Requests are processed in the order that they are received.  Once your request has been processed by the support team, instructions will be sent to the email address that you listed on the form.

Requirements

The following information is required to process a password reset:

• Unit Model Number and Serial Number
• At least one of the following:
  • Proof of purchase in the form of an invoice or receipt
  • A written request on legal company letterhead
  • A photo of the requesting user holding their business ID or Driver’s License beside their face.  All text on the identification must be legible and the user must be visible within the photo.

How to Reset the DW Spectrum Password of a DW Blackjack® MINI Server

Forgotten Passwords

The DW Blackjack® MINI (server) and DW Blackjack® NAS (storage) are headless devices with no local display-out option, meaning that these devices rely upon the use of the DW Spectrum Client software to interact and configure settings for the DW Spectrum System instead of connecting a display monitor and other peripherals to the DW Blackjack hardware.

It is worth understand that the Administrator login to the DW Blackjack device is a different/separate set of login credentials from what is used when connecting to the DW Spectrum® System. Essentially, there is a difference between the hosting device and the software application that is being hosted by the hardware.

In circumstances where a DW Blackjack MINI is acting as the primary server for DW Spectrum, the DW Spectrum password has been forgotten, and you are unable to use the desktop client application to connect and manage the server settings, the local devices settings of the DW Blackjack MINI will need to be defaulted to reset the DW Spectrum login.

This article will outline how to reset the settings for a headless DW Blackjack MINI to default the DW Spectrum login. Additionally, how to submit a request to reset the password of the DW Blackjack® MINI system itself, if it is needed as well.

**NOTE:  Please be aware if the DW-BJMINI or DW-BJNAS is part of a merged DW Spectrum® System. If so, you may use the DW Spectrum® Web Client or desktop client software to change the DW Spectrum admin password.

**NOTE:  The process for resetting the DW Spectrum® login requires that the local settings of the DW Blackjack MINI’s media server be defaulted.  As a result, you will need to use the DW Spectrum Client or web client to reconfigure the media server settings.

Supported/Affected Devices:

• DW Blackjack® MINI (DW-BJMINIxT, DW-BJMINIxTR)
• DW Blackjack® NAS (DW-BJNAS)

Before Submitting a Password Reset Request

If the login credentials to the DW Spectrum® IPVMS software program are unknown, it is recommended attempt to log in to the DW Blackjack unit itself with its default credentials before having to default any settings or submitting a Password Reset Request to DW Support.

1. Using a computer that shares the same network as the DW Blackjack MINI or NAS, open a web browser (Chrome, Firefox, IE, etc.) and use the DW Blackjack device’s IP address to connect with the server’s web interface.

1. URL structure:  http://<IP_Address>:Port
2. Default IP Address:  192.168.1.200
3. Example URL:  http://192.168.1.200:80

If the IP information for the unit is unknown, you may scan the local network for the DW Blackjack MINI or NAS using the DW IP Finder software from the computer. Alternatively, consult with your Network Administrator for the network address if applicable.

1. Upon reaching the login portal, enter the login for the DW Blackjack device, then click the Login button. The default login credentials for the DW Blackjack MINI and NAS are identical.
   • Default Name:  admin
   • Default Password:  admin1234

**NOTE:  If the login to the DW Blackjack MINI or NAS is unknown and a password reset is required for the DW Blackjack MINI or DW Blackjack NAS, please submit a Password Reset Request with DW Support (see below).

1. After logging in to the DW Blackjack unit’s web interface, select the System tab.

Next, click the “Factory Reset” button. This will completely reset the DW Blackjack MINI or NAS unit’s local device settings and the Administrator login to the DW Spectrum System.

When prompted, enter the administrator credentials of the DW Blackjack devices to reset the system settings – including the default DW Spectrum Administrator password.

Digital Watchdog Password Reset

Submitting a Password Reset Request

If you cannot recover the login for the DW Blackjack device and the unit is no longer using its default login credentials (admin/admin1234), you will need to submit a Password Reset Request form to receive assistance with defaulting the device’s media server.

Submission Requirements for Password Reset

• Unit Model Number and Serial Number (located on sticker label)
• At least one (1) of the following:
  • Proof of purchase in the form of an invoice or receipt
  • A written request on legal company letterhead
  • A photo of the requesting user holding their business ID or Driver’s License next to their face.  All text and photos on the identification must be legible and the user must be visible in the photo.

DW Cloud Password Reset

DW Cloud Remote Connection Service

The DW Cloud platform is an easy-to-use option that allows administrators to invite others to join an existing DW Spectrum System. By using a DW Cloud profile to access DW Spectrum Systems, users can connect with the various systems that their DW Cloud accounts have been registered to, all from the comfort of a single instance of the DW Spectrum Client.

Forgetting the password to your DW Cloud account will prevent you from being able to access any DW Spectrum Systems that have been associated with your DW Cloud account.

This article will outline how to change an unknown password to a DW Cloud account.

Resetting a DW Cloud Password

To reset a DW Cloud Password:

1. Open a web browser and visit the DW Spectrum Web Portal

• https://dwspectrum.digital-watchdog.com

Click on the “Log In” button.

1. Enter the “Email” address that is linked to the DW Cloud account, then click the “Next” button.

1. As you will be resetting the password, and it is assumed that in this scenario the password is unknown, click on “Forgot Password”.

1. The Reset Password web page will display.

Enter the E-mail address that is associated with the DW Cloud account, then click the “Reset Password” button.

1. An email will be sent to the registrant of the account. Once received, click on “Reset Password” in the email to update the DW Cloud password.

The reset email will remain valid for up to 24 hours before another reset request must be submitted.

How To Recover the Administrator Password for the VMAX® IP Plus Series

Password Recovery

In the event that the System Administrator forgot, does not know, or needs to reset the Administrator login for their standalone NVR, the VMAX® IP Plus Series unit, a special request must be submitted for a password recovery.

This article will outline the information required for a Password Reset Form.

Supported / Affected Devices:

• VMAX® IP Plus Series

Default Login

Before submitting a Password Reset Form, please attempt to log in to the unit with the default login.

• User ID:  Admin
• Password:  — (blank)

VMAX® IP Plus Password Security Policy

Following the VMAX® IP Plus firmware update v1.4.1.1, the VMAX® IP Plus NVR Series introduced an updated password policy to improve system security.

Under the new policy, minimum requirements must be met regarding the login password for system users.

The password requirements are as follows:

• Must be between 8 – 12 characters long
• Do not use spaces in the password
• May use uppercase (A-Z) and lowercase (a-z) letters
• May use numbers (123…)
• May use special characters
  • tilde ~
  • caret ^
  • bar/pipe |
  • slash /
  • single quote ‘
  • parentheses ( )
  • curly brackets { }
  • square brackets [ ]
  • exclamation mark !
  • question mark ?
  • period .
  • semi-colon ;
  • dollar sign $
  • underscore _
  • hyphen –

**NOTE:  If you have already created a password prior to updating the VMAX® IP Plus to v1.4.1.1, the system will keep the same password.  If you wish to modify or create a new user, then it must use the above password requirements.

Requesting a Password Reset

Please complete and submit a request form through the Digital Watchdog Password Policy page.

Requests are processed in the order that they are received.  Once your request has been processed by the support team, instructions will be sent to the email address that you listed on the form.

Requirements for a Password Reset

• Unit Model Number and Serial Number
• At least one of the following:
  • Proof of purchase in the form of an invoice or receipt
  • A written request on legal company letterhead
  • A photo of the requesting user holding their business ID or Driver License next to their face.  All text on the identification must be legible and the user must be visible in the photo.

How To Recover the Administrator Password for the VMAX® A1 Plus Series

Password Recovery

In the event that the System Administrator forgot, does not know, or needs to reset the Admin login for their VMAX® A1 Plus unit, a special request must be submitted for a password recovery.

This article will outline the information required for a Password Reset Form.

Supported / Affected Devices:

• VMAX® A1 Plus Series

Default Login

Before submitting a Password Reset Form, please attempt to log in to the unit with the default login.

• User ID:  Admin
• Password:  — (blank)

Requesting A Password Reset

Please complete and submit a request form through the Digital Watchdog Password Policy page.

Requests are processed in the order that they are received.  Once your request has been processed by the support team, instructions will be sent to the email address that you listed on the form.

Requirements

• Unit Model Number and Serial Number (located on the sticker, physically on top of the unit)
• At least one of the following:
  • Proof of purchase in the form of an invoice or receipt
  • A written request on legal company letterhead
  • A photo of the requesting user holding their business ID or Driver License next to their face.  All text on the identification must be legible and the user must be visible in the photo.

How to Assign Passwords to DW MEGApix Cameras

Password Requirement

As of August 13, 2019, in compliance with the National Defense Authorization Act (NDAA), Digital Watchdog now requires the assignment of a custom password to new DW MEGApix IP cameras.

Upon initially accessing a MEGApix camera for the first time, the administrator will request that a password be created for the camera. The camera password can be set using either the MEGApix camera’s web interface or by using the DW IP Finder application.

This article will outline how to use the MEGApix camera’s web interface to set an administrator password for the first time, as well as how to use the DW IP Finder application to change the passwords of multiple MEGApix cameras simultaneously (bulk password).

**NOTE:  The camera login credentials and the user’s DW Spectrum IPVMS login are two separate instances. What is used to log in to a DW Spectrum System is a different set of credentials entirely.

Related Articles

• How to reset the password of SAFIRE devices
• LTSecurity Password Reset all models

Supported/Affected Devices:

• MEGApix® IP Camera Series

Before Beginning

After initially connecting a MEGApix IP camera to the local network, the camera will use a DHCP protocol and can be assigned an IP address by DHCP devices (router, smart switch, etc.) to match the connected subnet. However, in the case that a DHCP network device is not present or if the camera must otherwise have an IP address assigned manually, you can use the DW IP Finder desktop application.

For more information, check out the article Using DW IP Finder for Bulk IP Assignment to DW MEGApix IP Cameras.

Downloading DW IP Finder

DW IP Finder features a Bulk Password Assignment feature that allows users to assign an administrator password to multiple MEGApix cameras simultaneously.

Pre-built DW Blackjack Servers will ship with DW IP Finder already installed. However, if you need to install or update DW IP Finder (v4.4.16 or higher), you may acquire the latest version from the DW IP Finder product page.

Bulk Password Assignment with DW IP Finder

When setting up new cameras, it is at the installer’s discretion to either apply a different password to each camera individually or to use the same login credentials for all cameras. However, it may be best to have all cameras use the same login credentials for the purposes of easy camera management and use of the DW Spectrum IPVMS management software.

To apply a bulk password assignment for multiple MEGApix IP cameras using DW IP Finder:

1. Launch the DW IP Finder application on your computer.

The computer must be connected to the same local network as the cameras for the software to detect MEGApix cameras.

2. In DW IP Finder, click in the Network dropdown and select the network card that is connected to the MEGApix cameras.

Click the Scan Devices button to detect connected MEGApix IP cameras.

**NOTE:  By deselecting the Thumbnail checkbox in DW IP Finder before scanning, wait time will be reduced.  The wait time between network scans vary depending on the number of devices connected to the network.

3. After detecting the cameras, use the checkboxes to select the cameras that you will be assigning a new password to.

If multiple cameras are selected at the same time, they will all be assigned the same login credentials. You can check the All box to select all the detected cameras.

4. When ready, click the Bulk Password Assignment button.

5. The Bulk Password Assignment window will display.

Under Current Account, enter the current Username and Password of the camera(s).

• • Default MEGApix Username:  admin
  • Default MEGApix Password:  admin

Under New Password, enter the new Administrator password for the camera(s) in the “New” field and reenter the new password in the “Confirm” field.  It is optional to include a password reminder in the Hint field.

**NOTE:  Passwords are required to use a minimum of eight (8) characters with at least four (4) combinations of uppercase letters (ABC), lowercase letters (abc), numbers (123), and special characters (!?$).

6. Click the Change button to apply the new login credentials to the camera(s).

Individual Camera Password Assignment with Web Interface

When initially accessing a MEGApix IP camera, you must set an administrator password for the camera.

Using a web browser, the administrator can adjust camera settings by connecting to a camera’s web interface.  After logging into the camera’s web interface for the first time, the camera will request the password change.

**NOTE:  Camera login credentials can only be adjusted one camera at a time when using a browser.

To change a camera’s password using the web interface:

1. Open a web browser and enter the camera’s IP address to connect with the camera. The URL model to connect with the camera is:

Example:

• • MEGApix Cam: 192.168.1.80
  • Port: 80
  • URL: http://192.168.1.80:80

2. After connecting with the camera with a web browser, enter the Username and Password of the camera.
   • Default MEGApix Username:  admin
   • Default MEGApix Password:  admin

3. If the MEGApix IP camera is still using the default login credentials, users will be prompted to set up a new password before the camera can be used.

Click the Change Password button if the camera is using the default login credentials.  If the login has already been customized, click the Setup button.

4. A Change admin’s password window will display. Enter the new password for the camera in the Password field and again in the Retype Password field.

It is optional to create a Password Hint for the camera password.

**NOTE:  Passwords are required to use a minimum of eight (8) characters with at least three (3) combinations of uppercase letters (ABC), lowercase letters (abc), numbers (123), and special characters (!?$).

5. Once satisfied with the new password, click the Change Password button to apply the changes.

Adjusting Camera Access in DW Spectrum IPVMS

If you are using DW Spectrum IPVMS to view and manage your security cameras, authentication for access to the camera must be configured for DW Spectrum after changing the login credentials of the MEGApix IP camera(s).

To learn how to edit device authentication credentials using the DW Spectrum IPVMS Client, check out Configuring Device Authentication in DW Spectrum IPVMS.

This completes the setup process for assigning passwords to a DW MEGApix IP Camera.

How To Recover the Administrator Password for Analog Standalone Units

Password Recovery

In the event that the System Administrator forgot, does not know, or needs to reset the Administrator login for a standalone, analog VMAX® Series unit, a special request must be submitted for a password recovery.

This article will outline the information required for a Password Reset Form.

Supported / Affected Devices:

• VMAX® Series (Legacy)
• VMAX® 960H Series (Legacy)
• VMAX® Flex Series (960H)
• VMAX® A1 Series (2.1MP)
• Compressor (DW-CPUHD16)

Default Login

Before submitting a Password Reset Form, please attempt to log into the unit with the default login.

• User ID:  Admin
• Password:  — (blank)

Requesting A Password Reset

Please complete and submit a request form through the Digital Watchdog Password Policy page.

Requests are processed in the order that they are received.  Once your request has been processed by the support team, instructions will be sent to the email address that you listed on the form.

Requirements

• Unit Model Number and Serial Number (located on the sticker, physically on top of the unit
• At least one of the following:
  • Proof of purchase in the form of an invoice or receipt
  • A written request on legal company letterhead
  • A photo of the requesting user holding their business ID or Driver License next to their face.  All text on the identification must be legible and the user must be visible in the photo.

How To Recover the Administrator Password for the DW BlackJack® Series

Password Recovery

In the event that the System Administrator forgot, does not know, or needs to reset the Administrator login for their Digital Watchdog built, DW Blackjack® unit, a special request must be submitted for a password recovery.

This article will outline the information required for a Password Reset Form.

NOTE: If the DW Spectrum® IPVMS program was installed on a custom built (not manufactured by Digital Watchdog) computer, the DW Spectrum® program will need to be clean reinstalled to apply a new password to the system.

Supported / Affected Devices:

• DW Blackjack® Series

Default Login

Before submitting a Password Reset Form, please attempt to log in to DW Spectrum® with the default login.

• Default User ID:  admin
• Default Password:  admin12345

Requesting A Password Reset

Please complete and submit a request form through the Digital Watchdog Password Policy page.

Requests are processed in the order that they are received.  Once your request has been processed by the support team, instructions will be sent to the email address that you listed on the form.

Requirements

• Unit Model Number and Serial Number (located on the sticker, physically on the top or rear of the unit, depending on the DW Blackjack® model)
• At least one of the following:
  • Proof of purchase in the form of an invoice or receipt
  • A written request on legal company letterhead
  • A photo of the requesting user holding their business ID or Driver License next to their face.  All text on the identification must be legible and the user must be visible in the photo.

How do I remove a device from my Arlo account? – Arlo Secure 4.0

If you have attempted to change the display output of your recorder to a higher resolution (e.g., 4K Ultra HD) but your monitor does not support 4K Ultra HD, there is a great likelihood that your monitor will (1) lose video signal, (2) turn black and (3) lose the live view.

Restore your recorder’s display output to default settings

1. Unplug your recorder’s power adapter from the power outlet.

2. While holding down the Info/panic button, plug your recorder’s power adapter back into the power outlet. Let go of the Info/panic button once the Lorex logo appears on your monitor.

After the reset, your recorder will display the lowest available resolution so that it becomes compatible with a variety of low-res monitors.

We now have an FAQ list that we hope will help you answer some of the more common ones.

Step 1: Please confirm the model and quantities that you would like to purchase by contacting our sales colleague, or email to info@acesee.com.
Step 2: We will send you a PI (Proforma Invoice) once we get your PO (purchasing order), and will help you calculate the best freight charge by courier, by air or by sea if required. We also support your shipping agent.
Step 3: After you send us the payment, please provide the bank copy if possible, so that we can start to arrange production as soon as possible.
Step 4: Once the goods are shipped out, we will let you know the tracking number as soon as possible.

HOME APP

Scan QR code with your phone to download ACESEE HOME APP

Windows

Click on the “Windows” to download the software

When will make delivery?

-Sample Order: 2-5 days after receipt of the full payment.
-OEM Order: 7-10 days after receipt of the full payment.

How to download the APP?

Search for “ACESEE” in the Apple Store or Google Play and download it.

What should I do if the device cannot establish connection on the APP?

Method 1: Please press the reset button for 5 seconds to restore the camera to factory Settings and establish connection again.
Method 2: Please confirm that the Wifi you choose is 2.4GHz Wifi. The device, like most cameras on the market, does not support 5GHz Wifi.
Method 3: Please make sure that your WiFi signal is good and the distance between cameras is not too far.
Method 4: Please make sure your WiFi password is not too complicated. If the WiFi password contains too many special symbols, the camera may not be able to recognize the password then the WiFi will not be connected.
Method 5: Please make sure that your WiFi password is entered correctly.

What should I do if you cannot receive the email with the verification code?

Method 1: Please check whether the mail has been sent to the trash bin of your mailbox.
Method 2: Please check whether the mail is rejected.
Method 3: Please try to change a registered email address.
Method 4: If you have been unable to receive the email with the verification code, please register with your mobile number, or contact the Acesee after-sales team by email.

What should I do if I forget my password and cannot share the device?

Please restore factory Settings first, then reconnect the device, and reset the device password.

What should I do if I want to use the preset and movement tracking features of the camera?

If you want to use the preset and movement tracking features, please contact our after-sales service team and we will send you the installation software and installation instructions.

Does Acesee product support 5 GHz Wi-Fi?

Most products are configured to support 2.4 GHz Wi-Fi network mode.

Why my device/camera goes offline frequently?

If your camera often drop offline, you need to check whether the WiFi of the router is unstable, or the camera is far away from the WiFi and the signal is weak, which causes the drop offline.

How to make my devices update firmware automatically?

The button for the updated version is in the APP device Settings. If there is a new version, there will be an update reminder, but it will not update automatically.

What to do if alarm notification is not pushed in APP?

Please check whether the APP has turned on the alarm push function, and check the notification Settings of the phone to see if the APP push function has been turned off.

Which models support ONVIF protocol, and which models do not support?

All model support ONVIF, except for AC21 and AC90. ONVIF can be opened using CESHI file or RTSPTOOL tool.

Which shell support UV protection?

AC04 supports UV protection.

I turned on the alarm push in the APP, so the device of account A will receive the alarm push information, and then use account B to add the device, and then account B will also receive the previous alarm push information. Is this normal?

Yes, it is normal; users who add devices can receive the alarm push message.

What functions does the device support in the ODM tool? Does it support audio?

ONVIF only does video streaming and head control functions.

Is it possible to purchase only the camera part of AC90 without purchasing the solar panel and battery part?

The solar panels cannot be sold separately. They are sold as a unit, and the batteries can be bought locally.

The playback interface in ACESEE windows client shows the date displayed in Chinese?

We will optimize this issue at the next update.

Does the 4G module of AC90 support Jawal Wstaneys?

The 4G module is currently only available in China and supports B1/3/5/8/38/39/40/41, 8 bands. However, there is no corresponding overseas certification. Please check if there is any local requirement. If there is no requirement, it is generally no problem. For the 4G module, it is recommended to test the sample first before place batch orders.

How does the ACESSE APP show that the cloud service supports PAYPAL payment?

Only overseas accounts can be paid by PayPal, which is determined by account registration. APP accounts registered in simplified Chinese language that is domestic mainland accounts, while those registered in non-simplified Chinese language that is overseas accounts.

When ONVIF is turned on via rtsptool, the tool shows close to 3MP. What is the problem?

This may be because the device turned on the difference value and the software should get the resolution of the code stream, it can use the CESHI file to recover.

After the installation, the customer connects to APP for testing, and there will be a particularly loud and harsh noise. What’s the problem? How to avoid it?

IOS APP is very stable, which is unusual. The Android APP has been optimized for noise, and you can download the latest version on Google Play. When testing audio, do not test next to the device. This will create loops and make a lot of noise. It is suggested that one person talk next to the device and the other person can test with the APP in the distance.

Swann Security devices

This section will show articles about resetting the password reset of your Swann Security account and resetting the password of your Swann Security OS 5 recorders, such as our DVR 5680s/5580s, 4680s/4580s, 4480s/4485s, our NVR 8580/8780 series, and the NVW-800 system.

NOTE: This guide is for the following recorders : DVR-4480G, 4480RN, 4480V, 4580G, 4580RN, 4580V, 4680, 4680RN, 4680A, 4685, 4685RN, 4780V, 4980, 5580, 5580A, 5580G, 5580G2, 5580RN, 5580RU, 5680, 5680A, 5680RN, NVR-8580, 8580RN, 8780, 8780RN, NVW-800

NOTE2: If you are trying to reset the password for your Swann Security account, please proceed to this article instead: Password Reset for Swann Security Account

This guide is intended for customers to reset their Swann recorder when they have forgotten their password.

Acquiring the password

If your recorder hasn’t been paired yet, proceed HERE.

When you pair your OS 5 recorder to your account via Swann Security app, you can get its password under recorder’s settings.

Simply go to Device Settings > choose your recorder. From here, you will then see the User name and Password. Tap the password to unhide it.

iOS	Android

 

Acquiring the reset code

The reset code on new recorders is acquired primarily by using the relevant client software on a computer. Other methods exist, but they usually require a level of networking knowledge over what we expect customers need to operate their system.

 

The reset code itself is a unique 12 character string that is generated by the unique hardware identifier of the network interface of the device, known as the MAC address.

 

Excerpt from the Hardware Quick Set Up Guide

 

To find your recorder’s reset code, connect the recorder to your router (if you have not yet done so) and install and run the software on your computer connected to the same router.

Installing the software

Download the software

Download Swann Security software on your Windows computer and install it.

If this prompt appears, click More Info then Run Anyway then continue with the installation.

 

Once installed, open the Swann Security program and follow the steps below:

1. Set a password – to protect you from anyone who wants to view your unit on your computer.
   
2. Set a security question – will be used when you forgot the password your set.
   
3. Login – just type in the password you’ve set earlier. Username is admin.
   
4. Search for device
   1. Click the Home icon (top-left) then choose Device Management
      
   2. Click the Auto Search (top) to get the MAC address of your recorder. Copy down any MAC address starting with the characters ’00-23-63′ or ‘BC-51-FE’ first, then any others. Replace the dashes (-) with colons (:).
      

Entering the reset code

You now use what you wrote down in the previous step to initiate a password reset on the recorder. On the Login interface, click Forgot Password.

On the recorder:

 

The reset code needs to be entered after clicking Forgot Password. Enter it in the Recovery field. Letters are in UPPERCASE with the colons (e.g BC:51:FE:11:22:33).

Click Unlock once done. A message will appear on-screen stating that your password has been reset. Click OK to continue.

 

Once this window appears, enter your preferred password (minimum of 6 characters).

You must enter an email address below so the next time you need to reset your password, the MAC address will be sent to your email; otherwise, you can write down your MAC address somewhere safe.

Click FINISH once done.

 

Notes

You will need to re-enter a new password every time you reset the password. The reset code CANNOT be used to login to the recorder nor can it be used for remote access.

Swann Security VMX Password Reset (Windows)

NOTE: This guide is for the following recorders : DVRx-4680X, 4680XN, 5680X, 5680XN

NOTE: If you are trying to reset the password for your Swann Security account, please proceed to this article instead: Password Reset for Swann Security Account

This guide is intended for customers to reset their Swann recorder when they have forgotten their password.

Acquiring the password

If your recorder hasn’t been paired yet, proceed HERE.

When you pair your OS 5X recorder to your account via Swann Security app, you can get its password under recorder’s settings.

Simply go to Device Settings > choose your recorder. From here, you will then see the User name and Password. Tap the password to unhide it.

iOS	Android

 

Acquiring the reset code

The reset code on new recorders is acquired primarily by using the relevant client software on a computer. Other methods exist, but they usually require a level of networking knowledge over what we expect customers need to operate their system.

 

The reset code itself is a unique 12 character string that is generated by the unique hardware identifier of the network interface of the device, known as the MAC address.

The simplest way is to scan the QR code on top and get the MAC address starting with BC51FE. Some phones have a built-in QR code scanner in their camera app but if none, you may need to download a 3rd party app like Google Lens in this example.

Once you have it, you can skip the rest of the step below and proceed HERE; otherwise, continue below.

 

Excerpt from the Hardware Quick Set Up Guide

 

To find your recorder’s reset code, connect the recorder to your router (if you have not yet done so) and install and run the software on your computer connected to the same router.

Installing the software

Download the software

Download Swann Security VMX software on your Windows computer and install it.

Once installed, open the Swann Security VMX program and follow the steps below:

1. Login – default username and password is admin & admin then click Sign in
   
2. Add device – choose Add devices manually then click OK
   
3. Search device – click IPV4 Search and copy the MAC address that will show above
   

Entering the reset code

You now use what you wrote down in the previous step to initiate a password reset on the recorder. On the Login interface, click Forgot Password.

On the recorder:

 

The reset code needs to be entered after clicking Forgot Password. Enter it in the Recovery field. Letters are in UPPERCASE with the colons (e.g BC:51:FE:11:22:33).

Click Unlock once done. A message will appear on-screen stating that your password has been reset. Click OK to continue.

 

Once this window appears, enter your preferred password (minimum of 6 characters).

You must enter an email address below so the next time you need to reset your password, the MAC address will be sent to your email; otherwise, you can write down your MAC address somewhere safe.

Click FINISH once done.

 

Notes

You will need to re-enter a new password every time you reset the password. The reset code CANNOT be used to login to the recorder nor can it be used for remote access.

Password Reset for Swann Security Account

This article will guide you on how can you reset the password of your Swann Security account.

	Open Swann Security then tap Forgot Password? below the Sign In button.
	Enter your registered email address and tap Reset Password.
	Now check your email (even your Spam or Junk folder) and click the link provided.
	It will open this webpage and you must then enter your new password then select Submit.

HomeSafe View recorders

HomeSafe View Password Reset

This guide is intended for customers to reset their Swann recorder when they have forgotten their password.

Acquiring the reset code

The reset code on new recorders is acquired primarily by using the relevant client software on a Windows PC or Mac computers. Other methods exist, but they usually require a level of networking knowledge over what we expect customers need to operate their system.

 

The reset code itself is a unique 12 character string that is generated by the unique hardware identifier of the network interface of the device, known as the MAC address.

 

Excerpt from the Hardware Quick Set Up Guide

 

To find your recorder’s reset code, connect the recorder to your router (if you have not yet done so) and install and run the software on your computer.

Installing the software

Download the software

If you are using a Windows computer and haven’t installed HomeSafe View yet, follow this article instead:
Swann Security Password Reset (Windows)

Otherwise, if you are using a Mac computer, install the software linked below:

• HomeSafe View for Mac

Once you have HomeSafe View software open, proceed below

Using the software

The first time you run HomeSafe View, you will see this screen.

 

Click on Next. A new window will show up. Click on Add online device located at the upper left.

 

Once your DVR shows on the list, click it once to see the MAC Address at the right side.

 

Copy down any MAC address starting with the characters ’00-23-63′ or ‘BC-51-FE’ first, then any others. Replace the dashes (-) with colons (:).

 

Entering the reset code

You now use what you wrote down in the previous step to initiate a password reset on the recorder. On the Login interface, click Forgot Password.

On the recorder:

 

The reset code needs to be entered after clicking Forgot Password. Enter it in the Super Password field. Letters are in UPPERCASE with the colons (e.g BC:51:FE:11:22:33).

 

If the window you see looks similar to the image below, you are in the wizard. The reset code CANNOT be entered in this area. Make sure to setup your new password and click NEXT. You can cancel the rest of the Setup Wizard if you want.

 

Cancel the wizard then open the right-click menu and select Main Menu (home button) to access the login window.

Once you enter in the “admin” username and reset code, the recorder will reboot. That indicates that the reset is successful and you will be presented with the window to enter a starting password after the recorder has finished rebooting.

HomeSafe Config Tool Password Reset (Windows)

For Recorder Models: DVRx-1590, 1600, 4480, 4480G, 4480V, 4575, 4580G, 4580V, 4680, 4680A, 4685, 4780, 4780V, 4980, 4980V, 5580, 5580G, 5680, 5680RN or NVR-7450, 8580, 8780

 

Before you start, please ensure that the following criteria are met:

1. Your recorder is connected to the modem/router.
2. A monitor and mouse must be connected to the recorder.
3. A Windows computer/laptop connected to the same network as the recorder.

Once you have everything in place, please follow the instructions below.

 

Getting the reset code

1. Download and install HomeSafe Config Tool
2. Open the software and you should see your device on the list. If not, click on Search.
3. Take note of the MAC address. If you can’t see it, scroll to the right.
   

Resetting the password

1. Get to the login screen on the recorder.
2. Click on Forgot Password.
3. Enter the MAC address that you took and replace ” – ” with ” : “. It should look like this – BC:51:FE:11:22:33
   
4. Click on OK once done.
5. You then need to set your new password. Please follow your Wizard Quick Start Guide.

SwannView Plus recorders

This section will show articles about resetting the password of your Swann recorders that uses the Swannview Plus app, such as our DVR 1500s, 1525s, 1550s, 1575s, 4350s, 4500s, 4900s, 8050s, 8075s, and the NVR 7090s, 7095s, 4K 8000s.

SwannView Plus Password Reset

Connect the DVR/NVR to a router or modem

1. Grab the Ethernet cable that came with the unit and connect one end to your DVR/NVR.
2. Then connect the other end of the cable to your router or modem.
   

   

Installing SwannView Plus or iVMS to your computer

1. Grab your computer (Windows or Mac) and install SwannView Plus. Click the link below for the download the latest version.
   1. SwannView Plus for Windows
   2. iVMS-4200 (v2.5.1.7) for Mac
2. Also, make sure your computer is connected to the same router or modem where the DVR is.
3. Once everything is done, open the SwannView Plus or iVMS.

Getting the MAC Address

1. Go to Device Management.
   1. If you cannot see this page, click on Tool > Device Management at the top instead.
2. Click Show Online Devices. 
3. Select your DVR/NVR by clicking at it once.
4. Check the software version of the DVR. If the unit has a firmware:
   

   1. Build 160801 or later: Take note of the MAC address and follow the next step.
   2. Build 160101 to above: MAC address first then follow the next step, if it fails please call our Technical Support line.
   3. Build before 160101: Please call our Technical Support line.

Resetting the password

1. Go back to your DVR/NVR and pull up the login page again by accessing the MENU.
   
2. Type the MAC address you got from the software using lowercase, no dash, and no colons.
   e.g. bc51fe810d61
3. Click on OK once you’re done.
4. The DVR will then reboot and display the Activation page.
   
5. You are then required to enter a new password that you prefer. Please take note of the MAC address you got in case you need to reset the password again; and of course your new password too. Click on OK once you’re done.

SADP Tool Password Reset (Windows)

This guide is intended for customers to reset their Swann recorder when they have forgotten their password. This guide is for the model series 7090, 7095, 7250 & 8000 which is up to date. If your recorder is not up to date, this method may not work and you will need to call Swann Tech Support and request assistance from an agent.

Acquiring the reset code

The reset code on new recorders is acquired primarily by using the relevant client software on a Windows PC. Other methods exist, but they usually require a level of networking knowledge over what we expect customers need to operate their system.

 

The reset code itself is a unique 12 character string that is generated by the unique hardware identifier of the network interface of the device, known as the MAC address.

 

Excerpt from the Hardware Quick Set Up Guide

 

To find your recorder’s reset code, connect the recorder to your router (if you have not yet done so) and install and run the software on your computer.

 

Installing the software

Download the software

The first step is to download the necessary software to your PC. A link to the software is below.

 

SADP Tool

 

Installation procedure

After you have acquired the software, proceed to install it. The software has a generic installation procedure that most computer users should be familiar with.

 

 

Immediately upon running the software, you may receive this prompt. This is a Windows security prompt, to make sure that malicious software cannot be installed without your knowledge. Click Yes to continue.

 

 

The installer opens to this window. Click Next.

 

 

Choose language and hit Next.

 

 

The default location is displayed here. You may choose a custom location if you wish.

 

Click Next.

 

 

Click Install to commence the installation. A progress bar will appear.

 

 

Once the installation is successful, you will be asked to create a Desktop Shortcut. Click Next.

 

 

Leave the checkbox ticked to immediately run the software after installation. Click Finish.

 

Using the software

 

 

The first time you run SADP, you may receive this prompt. As the SADP software requires network access, Windows Firewall will detect that activity and request your permission for the software to access the network. Do not adjust the check boxes. Click Allow Access to continue.

 

 

The software opens to the main page with various information displayed. You should see at least one entry here if your recorder is correctly connected to the network.

 

 

Scroll right using the scroll bar and you will get to MAC address. Copy down any MAC address starting with the characters ‘bc51fe’ first, then any others. Ignore the dashes as they are not necessary.

 

Entering the reset code

 

You now use what you wrote down in the previous step to initiate a password reset on the recorder.

On the recorder:

 

 

The reset code needs to be entered into the login window of the recorder. Enter it in the password field. Letters are in lower case just as they were in the SwannView Plus software.

 

 

If the window you see looks similar to this, you are in the wizard. The reset code CANNOT be entered in this area. Cancel the wizard then open the right-click menu and select Main Menu to access the login window.

 

Once you enter in the “admin” username and reset code, the recorder will reboot. That indicates that the reset is successful and you will be presented with the window to enter a starting password after the recorder has finished rebooting.

SwannView Link and AlwaysSafe recorders

This section will show articles about resetting the password of your Swann recorders that uses the Swannview Link and AlwaysSafe apps, such as our DVR 1580s, 3250s, 3425s, 4100s, 4400s, 4550s, 4750s, 4600s, 5000s, and the NVR 7085s, 7285s, 7300s, 7400s.

SwannView Link Password Reset

NOTE: This guide is for the following recorders : DVR-1000 (16ch), 1250, 1260, 1425, 1450, 1580, 2555, 2900, 3000, 3200, 3250, 3260, 3425, 3450, 4000, 4100, 4150, 4200, 4400, 4550, 4600, 4750, 5000, HDR6-8000, HDR6-8100, HDR4-8200, NVR-7072, 7082, 7085, 7285, 7300, 7400

This guide is intended for customers to reset their Swann recorder when they have forgotten their password. This guide is for the model series 1580 rev.1*, 4550 rev.1*, 4750, 7300 & 7400 which is up to date. If your recorder is not up to date, this method may not work and you will need to call Swann Tech Support and request assistance from an agent.

Acquiring the reset code

The reset code on new recorders is acquired primarily by using the relevant client software on a Windows PC or Mac computers. Other methods exist, but they usually require a level of networking knowledge over what we expect customers need to operate their system.

The reset code itself is a unique 12 character string that is generated by the unique hardware identifier of the network interface of the device, known as the MAC address.

Excerpt from the Hardware Quick Set Up Guide

To find your recorder’s reset code, connect the recorder to your router (if you have not yet done so) and install and run the software on your computer.

Installing the software

Download the software

The first step is to download the necessary software to your PC. A link to the software is below.

• SwannView Link for Windows
• SwannView Link for Mac
  (NOTE: If you are using Mac OS Catalina, go to this article instead: How to get the MAC address of a recorder using a Mac computer?)

Using the software

The first time you run SwannView Link, you will see this screen.

The software opens to the main page with various information displayed. Click on Add Device. You should see this below:

For Windows

For Mac

Copy down any MAC address starting with the characters ‘EC71DB’ first, then any others. Ignore the colons as they are not necessary.

Entering the reset code

You now use what you wrote down in the previous step to initiate a password reset on the recorder. On the System Login, click Forgot Password.

On the recorder:

The reset code needs to be entered after clicking Forgot Password. Enter it in the Super Password field. Letters are in UPPERCASE without the colons (e.g EC71DB5C4AF5).

If the window you see looks similar to the image below, you are in the wizard. The reset code CANNOT be entered in this area. Make sure to setup your new password and click NEXT. You can cancel the rest of the Setup Wizard if you want.

Cancel the wizard then open the right-click menu and select Main Menu (home button) to access the login window.

Once you enter in the “admin” username and reset code, the recorder will reboot. That indicates that the reset is successful and you will be presented with the window to enter a starting password after the recorder has finished rebooting.

Notes

You will need to re-enter a new password every time you reset the password. The reset code CANNOT be used to login to the recorder nor can it be used for remote access.

How To Upgrade Firmware

How To Import/Export Camera Configurations In The Web UI.

• For the full list of compatible recorders, please see the Product Compatibility Chart for Apps & Software.
• For recorder’s that are supported by the Lorex Cloud app, please see the article How to change or reset your recorder’s password (compatible with Lorex Cloud App).

Change your recorder’s account password

Note: The recorder’s account password can only be changed by the device owner. Shared users cannot change the password.

1. Open your Lorex Home app.

2. Tap on your recorder’s device settings (•••) icon, then in the next screen tap on it again.

3. Tap on your recorder’s device name.

4. Tap Device Password.
5. Enter your current password in the Old Password field, then enter your New Password.

Note: Passwords for the system must be a minimum of 8 characters, and must include at least 2 of the following character types: lowercase, uppercase, numeric, and special characters.

6. Tap Save.

You can now use your new account password to login to your recorder.

Reset your recorder’s account password

Note: The recorder’s account password can only be reset by the device owner. Shared users cannot reset the password.

1. Open your Lorex Home app.

2. Tap on your recorder’s device settings (•••) icon, then in the next screen tap on it again.

3. Tap on your recorder’s device name.

4. Tap Device Password.

5. Tap Forgot device password.

6. Enter the email address associated with your account, then tap Send Reset Instructions.
7. Get the temporary password from your email.
8. Enter the temporary password in the Old Password field, then enter your New Password.

Note: Passwords for the system must be a minimum of 8 characters, and must include at least 2 of the following character types: lowercase, uppercase, numeric, and special characters.

9. Tap Save.

You can now use your new account password to login to your recorder.

Change your recorder’s account password from the system

Note: The recorder’s account password can only be changed by the device owner. Shared users cannot change the password.

1. Login to your recorder using the system username (default: admin) and your current password.

2. From the Live View display, right-click to open the Quick Menu, then click Main Menu.
3. Click ACCOUNT, then click the User tab on the side panel.

4. Under the admin username, click the pencil icon to Edit.
5. Configure the following settings:

• Modify Password: Click to enable changing the password for the system.
• Old Password: Enter your current password.
• New Password: Enter your new, secure password.

Note: Passwords for the system must be a minimum of 8 characters, and must include at least 2 of the following character types: lowercase, uppercase, numeric, and special characters.

• Confirm Password: Re-enter your new, secure password.

6. Click OK to save your changes.

You can now use your new account password to login to your recorder.

Reset your recorder’s account password from the system

Note: The recorder’s account password can only be reset by the device owner. Shared users cannot reset the password.

1. Open your Lorex Home app.

2. Tap on your recorder’s device settings (•••) icon, then in the next screen tap on it again.

3. Tap on your recorder’s device name.

4. Tap Device Password.

5. Tap Forgot device password.

6. Enter the email address associated with your account, then tap Send Reset Instructions.
7. Get the temporary password from your email.
8. Login to your recorder using the system username (default: admin) and your temporary password.

9. From the Live View display, right-click to open the Quick Menu, then click Main Menu.
10. Click ACCOUNT, then click the User tab on the side panel.

11. Under the admin username, click the pencil icon to Edit.
12. Configure the following settings:

• Modify Password: Click to enable resetting the password for the system.
• Old Password: Enter the temporary password.
• New Password: Enter your new, secure password.

Note: Passwords for the system must be a minimum of 8 characters, and must include at least 2 of the following character types: lowercase, uppercase, numeric, and special characters.

• Confirm Password: Re-enter your new, secure password.

13. Click OK to save your changes.

You can now use your new account password to login to your recorder.