Step 1: Find Your Model Number

Before anything else, you’ll need your recorder’s model number.
Not sure where to find it? → View our guide

Once you have your model number, enter it below: e.g DVR16-5580

Quick Guide: Where to Get the Model Number of a Swann Product

Looking for the model number on your Swann device? Whether you have a Swann recorder (DVR/NVR/NVW), an add-on camera, a standalone security camera, or sensors and alarms, finding the model number is key for firmware updates, compatibility checks, and technical support. Many users search “Swann model number location”, “Swann DVR model lookup”, or “where to find Swann camera model number”—and in this guide, we’ll show you exactly where to look on each type of device.

To get the model number, grab your Swann unit and select below what type of product do you have:

• Recorders – such as DVRs, NVRs, and NVW800 / AllSecure650 (also known as wireless NVR)

• Add-on Cameras – cameras that need a recorder or hub to store clips

• Stand-alone Cameras – wireless IP cameras that work on their own; no recorder or hub required

• Security Sensors and Alarms – such as Door, Motion, or Leak sensors, and their Siren; also covers alarms such as ActiveResponse Personal Safety Alarm

If you don’t have the unit with you, check out this extensive guide on where else you can get the model number of your unit.

You can also contact Swann Support if you need further assistance.

NOTE:

N3960 is not a model number

Choose the product that you have:

DID YOU KNOW? Some retailers are replacing Swann model numbers with their own codes. Once you have located the model number of your system, but is different to what Swann have, visit this article to check its

For recorders, the Product Model in indicated on the sticker underneath unit or on the back for NVW and AllSecure devices; usually above the serial number.

In this example, the model number is NVW-MR4K.

Look for your model number in this section to access detailed guides and support

For security cameras, the Product Model is indicated on the sticker around the camera casing. The code usually starts with PRO, NHD, or NVW followed by a ‘dash’ or ‘hyphen’ and a series of numbers.

In this example, the model number is NVW-MR4KCAM.

Look for your model number in this section to access detailed guides and support

For Stand-alone cameras, the Product Model is indicated on the sticker or printed around the camera body or underneath the unit. The code usually starts with SWIFI, SWWHD, or SWAD.

In this example, the model number is SWIFI-CORECAM.

Look for your model number in this section to access detailed guides and support

For sensors, the Product Model is indicated on the sticker or printed around the body or underneath the unit. The code usually starts with SWIFI.

In this example, the model number is SWIFI-MOTION.

Look for your model number in this section to access detailed guides and support

How to Find Your Swann Product Information: Model, P2P/UID, MAC, and Firmware

Swann Tech Support will always require the exact product model.

For troubleshooting, the following are required: P2P or UID, MAC address or commonly known as ID.

Different products listed below have different ways of finding this information. Click on the tab for your device type and follow the guide.

• Recorders – such as DVRs, NVRs, and NVW800 / AllSecure650 (also known as wireless NVR)

• Add-on Cameras – cameras that need a recorder or hub to store clips

• Stand-alone Cameras – wireless IP cameras that work on their own; no recorder or hub required

• Security Sensors and Alarms – such as Door, Motion, or Leak sensors, and their Siren; also covers alarms such as ActiveResponse Personal Safety Alarm

NOTE:

N3960 is not a model number

Choose the product that you have

Choose the information you want to find

Product Model on Sticker

For recorders, the Product Model is indicated on the sticker underneath unit or on the back for NVW and AllSecure devices. The code usually starts with DVR, NVR, NVW or sometimes SW / SR followed by a ‘dash’ or ‘hyphen’ and a series of numbers.

Choose the information you want to find

Product Model on Sticker

For security cameras, the Product Model is indicated on the sticker around the camera casing. The code usually starts with PRO or NHD followed by a ‘dash’ or ‘hyphen’ and a series of numbers.

Choose the information you want to find

Product Model, MAC address or ID on Sticker

For Battery/Wireless (IP) cameras, the Product Model is indicated on the sticker or printed around the camera body or underneath the unit. The code usually starts with SWIFI, SWWHD, or SWAD.

Choose the information you want to find

Product Model on Sticker

For sensors, the Product Model is indicated on the sticker or printed around the body or underneath the unit. The code usually starts with SWIFI.

Password Reset using SwannView Link app (MAC Address) or Generated code / Super Password

Using a Generated Code and Super Password

For this step, connect a monitor and mouse to your recorder.

1.Access the MENU of your recorder to pull up the login page.

2.Click the “Forgot Password” to open the “System login – Super Password” option. The recorder will show an 8-digit random code.
Note: Do not close the prompt as it will generate a new code every time it’s opened.

3.Download the SuperPassword utility for Windows via this link to generate the code.

• 

• Open the downloaded executable file. No installation is needed.

• Type the ‘random code’ you see on your monitor into the ‘random code’ field on the utility.

• Click the “Create Super Password” button to generate a 12-digit code.

4.Enter the Generated Code into the Super Password field and then click OK.

Using the MAC Address

Follow this guide on how to Password Reset using the SwannView Link app.

SwannView Link Password Reset

Acquiring the reset code “MAC Address”

The reset code on new recorders is acquired primarily by using the relevant client software on a Windows PC or MAC computer. Other methods exist, but they usually require a level of networking knowledge over what we expect customers need to operate their system.

The reset code itself is a unique 12-character string that is generated by the unique hardware identifier of the network interface of the device, known as the MAC address.

Excerpt from the Hardware Quick Set Up Guide

To find your recorder’s reset code, connect the recorder to your router (if you have not yet done so) and install and run the software on your computer.

Installing the software

Download the software

The first step is to download the necessary software to your PC. A link to the software is below.

Using the software

The first time you run SwannView Link, you will see this screen.

The software opens to the main page with various information displayed. Click on Add Device. You should see this below:

For Windows

For Mac

Copy down any MAC address starting with the characters ‘EC71DB’ first, then any others. Ignore the colons as they are not necessary.

Entering the reset code

You now use what you wrote down in the previous step to initiate a password reset on the recorder. On the System Login, click Forgot Password.

Using the Code on the recorder:

The reset code needs to be entered after clicking Forgot Password. Enter it in the Super Password field. Letters are in UPPERCASE without the colons (e.g EC71DB5C4AF5).

If the window you see looks similar to the image below, you are in the wizard. The reset code CANNOT be entered in this area. Make sure to setup your new password and click NEXT. You can cancel the rest of the Setup Wizard if you want.

Cancel the wizard then open the right-click menu and select Main Menu (home button) to access the login window.

Once you enter in the “admin” username and reset code, the recorder will reboot. That indicates that the reset is successful and you will be presented with the window to enter a starting password after the recorder has finished rebooting.

Notes:

You will need to re-enter a new password every time you reset the password. The reset code CANNOT be used to login to the recorder nor can it be used for remote access.

SwannView Link Password Reset

Acquiring the reset code “MAC Address”

The reset code on new recorders is acquired primarily by using the relevant client software on a Windows PC or MAC computer. Other methods exist, but they usually require a level of networking knowledge over what we expect customers need to operate their system.

The reset code itself is a unique 12-character string that is generated by the unique hardware identifier of the network interface of the device, known as the MAC address.

Excerpt from the Hardware Quick Set Up Guide

To find your recorder’s reset code, connect the recorder to your router (if you have not yet done so) and install and run the software on your computer.

Installing the software

Download the software

The first step is to download the necessary software to your PC. A link to the software is below.

Using the software

The first time you run SwannView Link, you will see this screen.

The software opens to the main page with various information displayed. Click on Add Device. You should see this below:

For Windows

For Mac

Copy down any MAC address starting with the characters ‘EC71DB’ first, then any others. Ignore the colons as they are not necessary.

Entering the reset code

You now use what you wrote down in the previous step to initiate a password reset on the recorder. On the System Login, click Forgot Password.

Using the Code on the recorder:

The reset code needs to be entered after clicking Forgot Password. Enter it in the Super Password field. Letters are in UPPERCASE without the colons (e.g EC71DB5C4AF5).

If the window you see looks similar to the image below, you are in the wizard. The reset code CANNOT be entered in this area. Make sure to setup your new password and click NEXT. You can cancel the rest of the Setup Wizard if you want.

Cancel the wizard then open the right-click menu and select Main Menu (home button) to access the login window.

Once you enter in the “admin” username and reset code, the recorder will reboot. That indicates that the reset is successful and you will be presented with the window to enter a starting password after the recorder has finished rebooting.

Notes:

You will need to re-enter a new password every time you reset the password. The reset code CANNOT be used to login to the recorder nor can it be used for remote access.

Password Recovery Methods for NVR and DVR

Method 1: Reset device using SADP Tool

Step 1: Select the desired device by clicking on the check box next to the device name. Now, click on “Forgot Password” option on the bottom right corner. This will open the “Reset Password” window.

Step 2: In the “Reset Password” window, click “Export” (this exports an xml file) and save the file to any desired location on the computer.

–

Step 3: send the xml file to support@hikvision.com. You will receive a xml file for reset.

Step 4: Download and save the received file.

Step 5: Now on the “reset password” window, select “Import File”

– Click on the folder icon and browse to the received .xml

– select the xml file that you received and saved

– Input the “New Password” and “Confirm Password”.

– Click “Confirm”.

Method 2: Reset using Guarding Vision App

Currently Supported HINO devices:

NVR Models:

NVR532P16-I4, NVR516P16-I4, NVR732-I8, NVR764-I8.

DVR Models:

AR526-32, AR524-32, AR324-4, AR324-8, AR324-16, AR326-4, AR326-8, AR326-16, AR328-4, AR328-8.

Other Supported DVR Models:

AR526-24, ARA26-16, AR524-24, AR526-16, AR526-8.

.

Required Firmware:

V4.1.65 or above

.

Step 1:

.

Initial setup for enabling Password reset from Guarding Vision

The following two steps need to be performed for the user to be able to reset the NVR using the Guarding Vision app. Instructions for using the Guarding Vision app to reset follow.

Step 1: During the initial device setup, make sure the “Reserved Email Settings” option is checked.

Step 2: Once the Reserved email settings option is enabled, the following screen as shown in the figure below should appear. Input the email that you wish to receive the password reset verification code.

(Note: Please enter a valid email)

Step 2:

Resetting password from the Guarding Vision App

Step 1: On the NVR login screen, click on “Forgot Password”

Guarding Vision Password Recovery Methods for NVR and DVR

Step 2: On the following screen as shown in figure below, select “Verify by Reserved Email” and click “OK”

Step 3: You will be brought to a screen with QR Code.

Step 4: Open the Guarding vision App on your phone and go to More  Reset Device Password.

Step 5: Scan the QR Code shown on the NVR screen. You should see a message as shown in the figure below.

Step 6: Check your email to find the verification code and enter the code in the field provided and click on “OK”.

.

Reset device with Guarding Vision

Reset NVR using Guarding Vision

Purpose:

The purpose of this document is to be able to reset an NVR with the vuarding vision account.

Currently Supported HINO devices:

NVR532P16-I4

NVR516P16-I4

NVR732-I8

NVR764-I8

Required Firmware:

V4.1.65 or above

Initial setup for enabling Password reset from Guarding Vision

Step 1: During the initial device setup, make sure the “Reserved Email Settings” option is checked.

Step 2: Since the Reserved email settings option is enabled, the following screen as shown in the figure below should appear. Input the email that you wish to receive a password reset verification code.

(Note: Please enter a valid email)

Resetting password from the Guarding Vision App

Step 1: On the NVR login screen, click on “Forgot Password”

Step 2: On the following screen as shown in figure below, select “Verify by Reserved Email” and click “OK”

Step 3: You will be brought to a screen with QR Code.

Step 4: Open the Guarding vision App on your phone and go to More  Reset Device Password.

Step 5: Scan the QR Code shown on the NVR screen. You should see a message as shown in the figure below.

Step 6: Check your email to find the verification code and enter the code in the field provided and click on “OK”.

Unbind NVR/DVR/IP Camera

Note: Performing the below methods for unbinding will require the device login password. If you do not have the password, click the following link:

SADP Reset Process (hinovision.com)

Method 1: Using the Guarding Vision App

Step 1: Connect your mobile phone to WIFI and make sure you are on the same network as the NVR/DVR/Camera.

Step 2: Open Guarding Vision app and select “More”.

Step 3: Select “+” icon on the top right and select one of the adding methods.

For example:

–     Select “Scan QR Code” to scan the QR Code from the Platform Access page or the device sticker.

– Select manual adding to enter the serial number of the device as shown on the sticker.

–     Select Online Device –> Add to Guarding Vision Server

Step 4: Select “Unbind Device”

Step 5: Enter the password for the NVR/DVR/Camera and the CAPTCHA code as shown. Select “Finish”. You should see the message “The device is unbound from the account”. Now proceed with readding the device to a new account

Method 2: Using the SADP Tool

Step 1: Connect your Laptop/PC to the same network as the NVR/DVR/Camera.

Step 2: Download and install the “SADP Tool” application from the link below.

SADP for Windows: https://app.box.com/s/689l18421knsokmmontcc2v28owmz4om

SADP for MAC: https://app.box.com/s/brssh8rpfbo5gjuzetopbtjwtr5fy7kc

Step 3: Select the device by checking the box next to the device name

Step 4: Select “Unbind” option

Step 5: Enter the Username as “admin”, Password for the NVR/DVR/Camera and the verification code as shown next to the text box.

Step 6: You will see the message “Unbind Successful”.

.

Method 3: From the NVR local menu

(Note: This method is applicable only to NVRs and DVRs with 4.0GUI or later.)

Step 1: Right Click and select the Home( ) icon on the top left.

Step 2: Select System  Network  Advanced  Platform Access  Unbind  Enter the password for the NVR or DVR.

Firmware Upgrade Instructions for NVR and DVR

Method 1: Install the firmware from the web browser:

Log into the camera and go to

Configuration  System  Maintenance  Upgrade  Browse to the “digicap.dav” file and click “Upgrade”.

.

Method 2: Install from the DVR local menu:

How to Access NVR Web Interface

You can access NVR/DVR web interface and perform live view, play back and configuration.

To access the web interface, please follow the steps listed bleow:

Step 1: Install the SADP Application from the link below.

https://app.box.com/s/dmix8r9t0exurvagtg3jxth0jscy5aog

Step 2: Make sure that either the computer/laptop is in the same network as the switch or the computer is connected to the same switch as the devices.

Step 3: The SADP application will list the “Inactive” devices connected to the switch as shown in the figure below.

Step 4: Select the “Inactive” devices by checking the box next to the Device Type. Create a “New Password” and “Confirm password”

(Note: It is recommended to use the same password as the NVR)

Step 5: Click on “Confirm” to finish activating the devices.

Step 6: Click “Refresh” before proceeding with the step.

Step 7: Assigning IP Addresses to activated devices.

Step 8: Adding the activated devices into the NVR over network.

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Resetting your UNV NVR’s Password (3 Ways)

Overview

When an NVR password is lost or forgotten, configuration and playback become locked off from view. This tutorial will guide you through resetting your UNV password in a variety of ways, making it easy and convenient to recover access to your device without the need for assistance.

Prerequisites

This tutorial assumes you have already gone through the initial setup of your NVR and created an account on the EZView mobile application. If you have not completed the basic setup of your NVR or created an EZView account, please CLICK HERE for a tutorial on setting up your UNV NVR and EZView account creation.

Resetting your UNV NVR Password 3 Ways

Read More :

1. UNV Recorder Set Up Guide
2. Uniview IP Security Camera Guides
3. Uniview Software Firmware Download

Video Tutorials

EZView Recovery: https://youtu.be/wmAt6Zfgjns

EZLive Recovery: https://youtu.be/3pDCvrcestY

EZCloud Recovery: https://youtu.be/mTgLHtfbSJI

Part 1: Local Password Reset (NVR Direct/EZView)

Step 1

Starting at the Live View screen, follow the below steps to access the login screen from the NVR directly:

Right Click Anywhere on Live View > Menu

Step 1.1

If you have a pattern lock, click “Forgot Pattern” to get to the login screen. Once at the login screen, click “Forgot Password”.

Step 2

You may be asked to type in an email in order to continue. At this point, you must type in an email. Please note that you have to be able to access this email in order to reset your password, so please make sure it is an email you can log into. Additionally, please verify that you have spelled the email correctly. If you misspell the email, you cannot go back to change it and will not be able to reset your password in this manner.

After typing your email into the email field, click NEXT or OK. You will be greeted with a screen that has your serial number, email address and a QR code for you to scan.

Step 3

From here, open up your EZView application. If you have not already created an account on EZView, do so now. CLICK HERE for a tutorial on EZView account creation.

Step 3.1

At the Live View screen of the EZView mobile application, click on the three lines on the top left-hand side of your screen.

Step 3.2

This will bring up the main menu of the application. Once this menu is open, click “Local Config”.

Step 3.3

You will be greeted with the local configuration menu. At the very bottom of the menu, click “Forgot Device Password”.

Step 4

This will open up your phone’s camera. You may see a popup window asking you for permission to use your phone’s camera. You must allow this permission to continue. Additionally, a box will appear with instructions on where to scan on your device. You can safely close this box, assuming you have followed the steps above.

Step 4.1

Using the box on your phone’s camera, scan the QR code on your NVR’s menu.

Please note: The white box in the middle of the QR code is only there to prevent successful scanning for the purposes of the screenshot. Your QR code will not have this white box.

Step 4.2

Once the QR code scans successfully, you will be taken to a screen confirming your email. Click “Ok” to have the code sent to your email.

Step 5

Check your email to find the security code. Please allow for up to 15 minutes for the email to be sent to you. Additionally, check your Spam/Junk folder to verify that your code did not send to those folders. Once you have your code, return to your NVR’s forgot password screen.

Step 6

You will see a field next to the words “Security Code”. Type your security code into that field.

Step 7

You will be brought to a screen asking you to change your password.

If there is a field for “Security Code”, please reenter the security code into this field.

New Password: This is where you will type in your new password. Please note that your password must be considered a “STRONG” password to work. A strong password is typically at least eight characters long with a number and special character (!, @, #, $, etc)

Confirm Password: This is where you will retype in your new password in order to confirm it. Please note that your passwords must match in both the New Password and Confirm Password field in order to save correctly.

Part 2: Local Password Reset (NVR Web GUI/EZView)

Please Note: This section of the tutorial assumes you have the local IP address of your UNV NVR. If you do not know the local IP address, please CLICK HERE for a tutorial on finding the local IP address of your NVR.

Step 1

After typing the local IP Address into the URL bar of your web browser, you will be brought to the login splash screen of the NVR. On the right side of the Password field, you will see a blue hyperlink that says “Forgot Password”. Click there.

Step 2

You will be required to have an email set in the NVR to continue. If you have not done so already, please reference Step 2 of Part 1 of this tutorial. Once you have entered an email and click “Forgot Password”, you will be greeted with a Retrieve Password pop up menu.

Step 3

Please reference Steps 3 through 5 of Part 1 of this tutorial for acquiring the security code for your UNV NVR. Please note that, instead of scanning the QR code directly on the NVR itself, you may scan the QR code on the above “Retrieve Password” screen instead. Additionally, once you have acquired the security code for your UNV NVR, you may type it into the Security Code field under the QR code on your web GUI.

Step 4

You will be brought to a screen asking you to change your password.

If there is a field for “Security Code”, please reenter the security code into this field.

New Password: This is where you will type in your new password. Please note that your password must be considered a “STRONG” password to work. A strong password is typically at least eight characters long with a number and special character (!, @, #, $, etc)

Confirm Password: This is where you will retype in your new password in order to confirm it. Please note that your passwords must match in both the New Password and Confirm Password field in order to save correctly.

Part 3: Remote Password Reset (EZCloud)

Please Note: This tutorial assumes you have already created an EZCloud/EZView account and have added your UNV NVR to your account. If you have not done so already, please CLICK HERE for a tutorial on creating an EZCloud/EZView account and registering your device to your account.

Step 1

Open either Internet Explorer or Google Chrome on your computer. In the URL bar, type:

http://en.ezcloud.uniview.com

This will bring you to the EZCloud login page. You will need to log into your EZCloud/EZView account to proceed. Type in your username/email and password for your account and click “login”.

Step 2

After clicking “Login”, you will be brought to your Device page.

Step 2.1

If the device is registered directly to your account, you will see the name of the device in the “My Cloud Devices” menu, which appears first by default. If this is the case, skip to Step 3.

Step 2.2

If the device is registered to another account and has been shared to you, you will see the name of the device in the “Devices Shared to Me” tab of your menu. Click there to see your device listed in the menu.

Step 3

You will see your device in the menu. It will have the External IP Address of the device, the Device Name, model and organization, as well as the last time it was accessed online, the status and an operation menu.

Step 3.1

In the “Operation Menu”, you will see 5 icons. For the purposes of this tutorial, please click the icon that looks like a key. This is the “Retrieve Password” icon.

Step 4

You will be brought to a Retrieve Password screen. On it, you will see your Device Name and Registration Code, which cannot be changed. Additionally, you will see a field for Device Date, your email (which cannot be changed) and a Verification Code.

Step 4.1

First, select the date that your NVR is set to. Typically, this is the same date as real time.

Step 4.2

Click “Acquire” next to the email field. This will begin the process of sending off a verification code to your email address. Please note that this email could take up to 15 minutes to arrive and may send to your Spam/Junk mail folder. Please check these folders if you have not received your email after 15 minutes.

Step 4.3

Once you receive your verification code, type it into the Verification Code field and click “Generate Password”. This will generate a temporary password for your device. Please copy this password to your clipboard or write the password down. Please note that the password IS CASE SENSITIVE, meaning you must enter the password just like you see it, with any capital letters capitalized.

Step 4.4

Once you have copied your temporary code, click the blue hyperlink on the bottom of the menu, next to the words “Log in now:”

Step 5

You will automatically logged into the NVR, as you do not need a password to access the device over the cloud. Once the Live View page loads, click “Setup” on the top of the screen.

Step 6

You will be brought to the NVR’s setup menu. For the purposes of this tutorial, please navigate to the ‘user” tab on the left-hand side of the screen.

Step 6.1

Click the “User” sub menu to open the User menu.

Step 6.2

Left click the ‘admin’ account to highlight the admin account. (It will turn blue)

Step 6.3

Click the “Modify button above the account list. This will bring you to the modification screen to update your password.

Step 7

You will have several empty fields in the Modification screen.

Step 7.1

Old Password: Type the Temporary Password into this field. It will act as your old password for the purposes of updating your pasword.

Step 7.2

Password: Type your new password into this field. Please note that your password must be considered STRONG to continue. Typically, a strong password is at least eight characters with a capital letter, a number and a special character.

Step 7.3

Confirm: Re type your new password into the field to confirm it. Please note that your passwords must match in both the New Password and Confirm Password field in order to save correctly.

Step 7.4

Click the “Save” button at the bottom left-hand side of the menu. This will verify and save your new password.

Password Recovery – DW HD Spot Monitoring Module

Password Recovery

In the event that the System Administrator forgot, does not know, or needs to reset the Administrator login for their DW HD Spot Monitoring Module, a special request must be submitted for a password recovery.

This article will outline the information required for a Password Reset Form.

Supported/Affected Devices:

• DW HD Spot Module Series
  • DW-HDSPOTMOD
  • DW-HDSPOTMOD16

Default Login

Before submitting a Password Reset Form, please attempt to log in to the unit with the default login.

• User ID:  admin
• Password:  <no password>

DW HD Spot Module Password Security

For improved system security, it is recommended to follow a password requirement policy when creating a login for a system user to ensure more complex and cyber secure logins. The password requirements are as follows:

• Must be between 8~12 characters long
• Do not use spaces in the password
• Use a combination of uppercase (A-Z) and lowercase (a-z) letters
• Include numbers (123)
• Include special characters
  • Tilde  ~
  • Caret  ^
  • Bar/pipe  |
  • Slash  /
  • Single quote  ‘
  • Parentheses  ( )
  • Curly brackets  { }
  • Square brackets  [ ]
  • Exclamation point  !
  • Question mark  ?
  • Period  .
  • Semi-colon  ;
  • Dollar sign  $
  • Underscore  _
  • Hyphen  –

Requesting a Password Reset

Please complete and submit a request form through the Digital Watchdog Password Policy page.

Requests are processed in the order that they are received. Once your request has been processed by the support team, instructions will be sent to the email address that was provided.

Requirements for a Password Reset

• Device Model Number and Serial Number
• At least one of the following:
  • Proof of purchase in the form of an invoice or receipt
  • A written request on legal company letterhead
  • A photo of the requesting user holding their business ID or Driver License next to their face. All text on the identification must be legible and the user must be visible in the photo

How to Recover the Administrator Password for the ENHD16/EN4K16 Compressor Series

Password Recovery

In the event that the System Administrator has forgotten, does not know, or needs to reset the Admin login for the Compressor, a special request must be submitted.

This article will outline the information required for a Password Reset Form.

Supported/Affected Devices:

• DW-ENHD16 Compressor
• DW-EN4K16 Compressor

Default Login

Before submitting a Password Reset Form, please attempt to log in to the unit with the default login.

• User ID:  admin
• Password:  admin

Requesting A Password Reset

If the default login (listed above) does not grant user access to the Compressor, please perform the following:

1. At the Login screen, click the Play button.

The unit’s MAC Address will display.  Copy down or photograph the MAC Address.

1. Complete and submit a request form through the Digital Watchdog Password Policy page.

If you have photographed your unit’s MAC Address, please click the Choose File button and include the image with your request.  Otherwise, you may manually type in the MAC Address within the Description field on the request form.

Note:  Requests are processed in the order that they are received.  Once your request has been processed by the support team, instructions will be sent to the email address that you listed on the form.

Requirements

The following information is required to process a password reset:

• Unit Model Number and Serial Number
• At least one of the following:
  • Proof of purchase in the form of an invoice or receipt
  • A written request on legal company letterhead
  • A photo of the requesting user holding their business ID or Driver’s License beside their face.  All text on the identification must be legible and the user must be visible within the photo.

How to Reset the DW Spectrum Password of a DW Blackjack® MINI Server

Forgotten Passwords

The DW Blackjack® MINI (server) and DW Blackjack® NAS (storage) are headless devices with no local display-out option, meaning that these devices rely upon the use of the DW Spectrum Client software to interact and configure settings for the DW Spectrum System instead of connecting a display monitor and other peripherals to the DW Blackjack hardware.

It is worth understand that the Administrator login to the DW Blackjack device is a different/separate set of login credentials from what is used when connecting to the DW Spectrum® System. Essentially, there is a difference between the hosting device and the software application that is being hosted by the hardware.

In circumstances where a DW Blackjack MINI is acting as the primary server for DW Spectrum, the DW Spectrum password has been forgotten, and you are unable to use the desktop client application to connect and manage the server settings, the local devices settings of the DW Blackjack MINI will need to be defaulted to reset the DW Spectrum login.

This article will outline how to reset the settings for a headless DW Blackjack MINI to default the DW Spectrum login. Additionally, how to submit a request to reset the password of the DW Blackjack® MINI system itself, if it is needed as well.

**NOTE:  Please be aware if the DW-BJMINI or DW-BJNAS is part of a merged DW Spectrum® System. If so, you may use the DW Spectrum® Web Client or desktop client software to change the DW Spectrum admin password.

**NOTE:  The process for resetting the DW Spectrum® login requires that the local settings of the DW Blackjack MINI’s media server be defaulted.  As a result, you will need to use the DW Spectrum Client or web client to reconfigure the media server settings.

Supported/Affected Devices:

• DW Blackjack® MINI (DW-BJMINIxT, DW-BJMINIxTR)
• DW Blackjack® NAS (DW-BJNAS)

Before Submitting a Password Reset Request

If the login credentials to the DW Spectrum® IPVMS software program are unknown, it is recommended attempt to log in to the DW Blackjack unit itself with its default credentials before having to default any settings or submitting a Password Reset Request to DW Support.

1. Using a computer that shares the same network as the DW Blackjack MINI or NAS, open a web browser (Chrome, Firefox, IE, etc.) and use the DW Blackjack device’s IP address to connect with the server’s web interface.

1. URL structure:  http://<IP_Address>:Port
2. Default IP Address:  192.168.1.200
3. Example URL:  http://192.168.1.200:80

If the IP information for the unit is unknown, you may scan the local network for the DW Blackjack MINI or NAS using the DW IP Finder software from the computer. Alternatively, consult with your Network Administrator for the network address if applicable.

1. Upon reaching the login portal, enter the login for the DW Blackjack device, then click the Login button. The default login credentials for the DW Blackjack MINI and NAS are identical.
   • Default Name:  admin
   • Default Password:  admin1234

**NOTE:  If the login to the DW Blackjack MINI or NAS is unknown and a password reset is required for the DW Blackjack MINI or DW Blackjack NAS, please submit a Password Reset Request with DW Support (see below).

1. After logging in to the DW Blackjack unit’s web interface, select the System tab.

Next, click the “Factory Reset” button. This will completely reset the DW Blackjack MINI or NAS unit’s local device settings and the Administrator login to the DW Spectrum System.

When prompted, enter the administrator credentials of the DW Blackjack devices to reset the system settings – including the default DW Spectrum Administrator password.

Digital Watchdog Password Reset

Submitting a Password Reset Request

If you cannot recover the login for the DW Blackjack device and the unit is no longer using its default login credentials (admin/admin1234), you will need to submit a Password Reset Request form to receive assistance with defaulting the device’s media server.

Submission Requirements for Password Reset

• Unit Model Number and Serial Number (located on sticker label)
• At least one (1) of the following:
  • Proof of purchase in the form of an invoice or receipt
  • A written request on legal company letterhead
  • A photo of the requesting user holding their business ID or Driver’s License next to their face.  All text and photos on the identification must be legible and the user must be visible in the photo.

DW Cloud Password Reset

DW Cloud Remote Connection Service

The DW Cloud platform is an easy-to-use option that allows administrators to invite others to join an existing DW Spectrum System. By using a DW Cloud profile to access DW Spectrum Systems, users can connect with the various systems that their DW Cloud accounts have been registered to, all from the comfort of a single instance of the DW Spectrum Client.

Forgetting the password to your DW Cloud account will prevent you from being able to access any DW Spectrum Systems that have been associated with your DW Cloud account.

This article will outline how to change an unknown password to a DW Cloud account.

Resetting a DW Cloud Password

To reset a DW Cloud Password:

1. Open a web browser and visit the DW Spectrum Web Portal

• https://dwspectrum.digital-watchdog.com

Click on the “Log In” button.

1. Enter the “Email” address that is linked to the DW Cloud account, then click the “Next” button.

1. As you will be resetting the password, and it is assumed that in this scenario the password is unknown, click on “Forgot Password”.

1. The Reset Password web page will display.

Enter the E-mail address that is associated with the DW Cloud account, then click the “Reset Password” button.

1. An email will be sent to the registrant of the account. Once received, click on “Reset Password” in the email to update the DW Cloud password.

The reset email will remain valid for up to 24 hours before another reset request must be submitted.

How To Recover the Administrator Password for the VMAX® IP Plus Series

Password Recovery

In the event that the System Administrator forgot, does not know, or needs to reset the Administrator login for their standalone NVR, the VMAX® IP Plus Series unit, a special request must be submitted for a password recovery.

This article will outline the information required for a Password Reset Form.

Supported / Affected Devices:

• VMAX® IP Plus Series

Default Login

Before submitting a Password Reset Form, please attempt to log in to the unit with the default login.

• User ID:  Admin
• Password:  — (blank)

VMAX® IP Plus Password Security Policy

Following the VMAX® IP Plus firmware update v1.4.1.1, the VMAX® IP Plus NVR Series introduced an updated password policy to improve system security.

Under the new policy, minimum requirements must be met regarding the login password for system users.

The password requirements are as follows:

• Must be between 8 – 12 characters long
• Do not use spaces in the password
• May use uppercase (A-Z) and lowercase (a-z) letters
• May use numbers (123…)
• May use special characters
  • tilde ~
  • caret ^
  • bar/pipe |
  • slash /
  • single quote ‘
  • parentheses ( )
  • curly brackets { }
  • square brackets [ ]
  • exclamation mark !
  • question mark ?
  • period .
  • semi-colon ;
  • dollar sign $
  • underscore _
  • hyphen –

**NOTE:  If you have already created a password prior to updating the VMAX® IP Plus to v1.4.1.1, the system will keep the same password.  If you wish to modify or create a new user, then it must use the above password requirements.

Requesting a Password Reset

Please complete and submit a request form through the Digital Watchdog Password Policy page.

Requests are processed in the order that they are received.  Once your request has been processed by the support team, instructions will be sent to the email address that you listed on the form.

Requirements for a Password Reset

• Unit Model Number and Serial Number
• At least one of the following:
  • Proof of purchase in the form of an invoice or receipt
  • A written request on legal company letterhead
  • A photo of the requesting user holding their business ID or Driver License next to their face.  All text on the identification must be legible and the user must be visible in the photo.

How To Recover the Administrator Password for the VMAX® A1 Plus Series

Password Recovery

In the event that the System Administrator forgot, does not know, or needs to reset the Admin login for their VMAX® A1 Plus unit, a special request must be submitted for a password recovery.

This article will outline the information required for a Password Reset Form.

Supported / Affected Devices:

• VMAX® A1 Plus Series

Default Login

Before submitting a Password Reset Form, please attempt to log in to the unit with the default login.

• User ID:  Admin
• Password:  — (blank)

Requesting A Password Reset

Please complete and submit a request form through the Digital Watchdog Password Policy page.

Requests are processed in the order that they are received.  Once your request has been processed by the support team, instructions will be sent to the email address that you listed on the form.

Requirements

• Unit Model Number and Serial Number (located on the sticker, physically on top of the unit)
• At least one of the following:
  • Proof of purchase in the form of an invoice or receipt
  • A written request on legal company letterhead
  • A photo of the requesting user holding their business ID or Driver License next to their face.  All text on the identification must be legible and the user must be visible in the photo.

How to Assign Passwords to DW MEGApix Cameras

Password Requirement

As of August 13, 2019, in compliance with the National Defense Authorization Act (NDAA), Digital Watchdog now requires the assignment of a custom password to new DW MEGApix IP cameras.

Upon initially accessing a MEGApix camera for the first time, the administrator will request that a password be created for the camera. The camera password can be set using either the MEGApix camera’s web interface or by using the DW IP Finder application.

This article will outline how to use the MEGApix camera’s web interface to set an administrator password for the first time, as well as how to use the DW IP Finder application to change the passwords of multiple MEGApix cameras simultaneously (bulk password).

**NOTE:  The camera login credentials and the user’s DW Spectrum IPVMS login are two separate instances. What is used to log in to a DW Spectrum System is a different set of credentials entirely.

Related Articles

• How to reset the password of SAFIRE devices
• LTSecurity Password Reset all models

Supported/Affected Devices:

• MEGApix® IP Camera Series

Before Beginning

After initially connecting a MEGApix IP camera to the local network, the camera will use a DHCP protocol and can be assigned an IP address by DHCP devices (router, smart switch, etc.) to match the connected subnet. However, in the case that a DHCP network device is not present or if the camera must otherwise have an IP address assigned manually, you can use the DW IP Finder desktop application.

For more information, check out the article Using DW IP Finder for Bulk IP Assignment to DW MEGApix IP Cameras.

Downloading DW IP Finder

DW IP Finder features a Bulk Password Assignment feature that allows users to assign an administrator password to multiple MEGApix cameras simultaneously.

Pre-built DW Blackjack Servers will ship with DW IP Finder already installed. However, if you need to install or update DW IP Finder (v4.4.16 or higher), you may acquire the latest version from the DW IP Finder product page.

Bulk Password Assignment with DW IP Finder

When setting up new cameras, it is at the installer’s discretion to either apply a different password to each camera individually or to use the same login credentials for all cameras. However, it may be best to have all cameras use the same login credentials for the purposes of easy camera management and use of the DW Spectrum IPVMS management software.

To apply a bulk password assignment for multiple MEGApix IP cameras using DW IP Finder:

1. Launch the DW IP Finder application on your computer.

The computer must be connected to the same local network as the cameras for the software to detect MEGApix cameras.

2. In DW IP Finder, click in the Network dropdown and select the network card that is connected to the MEGApix cameras.

Click the Scan Devices button to detect connected MEGApix IP cameras.

**NOTE:  By deselecting the Thumbnail checkbox in DW IP Finder before scanning, wait time will be reduced.  The wait time between network scans vary depending on the number of devices connected to the network.

3. After detecting the cameras, use the checkboxes to select the cameras that you will be assigning a new password to.

If multiple cameras are selected at the same time, they will all be assigned the same login credentials. You can check the All box to select all the detected cameras.

4. When ready, click the Bulk Password Assignment button.

5. The Bulk Password Assignment window will display.

Under Current Account, enter the current Username and Password of the camera(s).

• • Default MEGApix Username:  admin
  • Default MEGApix Password:  admin

Under New Password, enter the new Administrator password for the camera(s) in the “New” field and reenter the new password in the “Confirm” field.  It is optional to include a password reminder in the Hint field.

**NOTE:  Passwords are required to use a minimum of eight (8) characters with at least four (4) combinations of uppercase letters (ABC), lowercase letters (abc), numbers (123), and special characters (!?$).

6. Click the Change button to apply the new login credentials to the camera(s).

Individual Camera Password Assignment with Web Interface

When initially accessing a MEGApix IP camera, you must set an administrator password for the camera.

Using a web browser, the administrator can adjust camera settings by connecting to a camera’s web interface.  After logging into the camera’s web interface for the first time, the camera will request the password change.

**NOTE:  Camera login credentials can only be adjusted one camera at a time when using a browser.

To change a camera’s password using the web interface:

1. Open a web browser and enter the camera’s IP address to connect with the camera. The URL model to connect with the camera is:

Example:

• • MEGApix Cam: 192.168.1.80
  • Port: 80
  • URL: http://192.168.1.80:80

2. After connecting with the camera with a web browser, enter the Username and Password of the camera.
   • Default MEGApix Username:  admin
   • Default MEGApix Password:  admin

3. If the MEGApix IP camera is still using the default login credentials, users will be prompted to set up a new password before the camera can be used.

Click the Change Password button if the camera is using the default login credentials.  If the login has already been customized, click the Setup button.

4. A Change admin’s password window will display. Enter the new password for the camera in the Password field and again in the Retype Password field.

It is optional to create a Password Hint for the camera password.

**NOTE:  Passwords are required to use a minimum of eight (8) characters with at least three (3) combinations of uppercase letters (ABC), lowercase letters (abc), numbers (123), and special characters (!?$).

5. Once satisfied with the new password, click the Change Password button to apply the changes.

Adjusting Camera Access in DW Spectrum IPVMS

If you are using DW Spectrum IPVMS to view and manage your security cameras, authentication for access to the camera must be configured for DW Spectrum after changing the login credentials of the MEGApix IP camera(s).

To learn how to edit device authentication credentials using the DW Spectrum IPVMS Client, check out Configuring Device Authentication in DW Spectrum IPVMS.

This completes the setup process for assigning passwords to a DW MEGApix IP Camera.

How To Recover the Administrator Password for Analog Standalone Units

Password Recovery

In the event that the System Administrator forgot, does not know, or needs to reset the Administrator login for a standalone, analog VMAX® Series unit, a special request must be submitted for a password recovery.

This article will outline the information required for a Password Reset Form.

Supported / Affected Devices:

• VMAX® Series (Legacy)
• VMAX® 960H Series (Legacy)
• VMAX® Flex Series (960H)
• VMAX® A1 Series (2.1MP)
• Compressor (DW-CPUHD16)

Default Login

Before submitting a Password Reset Form, please attempt to log into the unit with the default login.

• User ID:  Admin
• Password:  — (blank)

Requesting A Password Reset

Please complete and submit a request form through the Digital Watchdog Password Policy page.

Requests are processed in the order that they are received.  Once your request has been processed by the support team, instructions will be sent to the email address that you listed on the form.

Requirements

• Unit Model Number and Serial Number (located on the sticker, physically on top of the unit
• At least one of the following:
  • Proof of purchase in the form of an invoice or receipt
  • A written request on legal company letterhead
  • A photo of the requesting user holding their business ID or Driver License next to their face.  All text on the identification must be legible and the user must be visible in the photo.

How To Recover the Administrator Password for the DW BlackJack® Series

Password Recovery

In the event that the System Administrator forgot, does not know, or needs to reset the Administrator login for their Digital Watchdog built, DW Blackjack® unit, a special request must be submitted for a password recovery.

This article will outline the information required for a Password Reset Form.

NOTE: If the DW Spectrum® IPVMS program was installed on a custom built (not manufactured by Digital Watchdog) computer, the DW Spectrum® program will need to be clean reinstalled to apply a new password to the system.

Supported / Affected Devices:

• DW Blackjack® Series

Default Login

Before submitting a Password Reset Form, please attempt to log in to DW Spectrum® with the default login.

• Default User ID:  admin
• Default Password:  admin12345

Requesting A Password Reset

Please complete and submit a request form through the Digital Watchdog Password Policy page.

Requests are processed in the order that they are received.  Once your request has been processed by the support team, instructions will be sent to the email address that you listed on the form.

Requirements

• Unit Model Number and Serial Number (located on the sticker, physically on the top or rear of the unit, depending on the DW Blackjack® model)
• At least one of the following:
  • Proof of purchase in the form of an invoice or receipt
  • A written request on legal company letterhead
  • A photo of the requesting user holding their business ID or Driver License next to their face.  All text on the identification must be legible and the user must be visible in the photo.

1- Install the SADP from the manufacturer’s website:

https://athena-visiotech.s3-eu-west-1.amazonaws.com/d1XvP3EBNOqssiu8J01D/Safire_SADPTool_v3.0.2.50build20200402.zip

2- Run the device finder, which will find the devices by MAC address.

3- Select the device to be recovered and click on the Forgot Password button (bottom right button)

​

If the software indicates to export a file, follow the procedure from step 4 to 7, while if the software indicates to enter a Security Code follow the procedure from step 8 to 12.

Procedure 1:

4- We are asked to export a file (Export File). Click on the Export button, and select the path where the file is to be saved; confirm.

​

5- El fichero se descargará al Pc. A continuación envíe un correo al nuestro servicio técnico para que se lo mandemos al fabricante y genere el fichero de recuperación de contraseña: no apague el grabador en ningún momento desde el momento de generar el fichero hasta que se lo devolvamos.

​

6- After importing in the same tab the recovery file, enter the new password for the recorder and repeat it. The password must be identical in both boxes (New Password and Confirm Password), otherwise, it will not allow you to continue.

7- Confirm the import and wait for the file to load. If you have done the procedure correctly, a window will appear with the following text: Your recorder’s password has now been reset.

Procedure 2:

8- You are asked to enter a Security Code9-

Press the Cancel button, and go back to the SADP, you have to take the Serial number and the Start time, and send them to our technical service

How to reset the password of SAFIRE devices

Read Next :

• Reset Admin Password on System via SADP Software
• SADP tool Hikvision password reset
• ICRealtime Password Reset and Recorder Initialization

This can be achieved in two ways:

a. Go, within the SADP list, to the device from which you want to retrieve the password and look at the data in columns 4 and 5.

b. Click directly on the Export button, to generate the Excel file to be sent to us (to avoid errors when entering the data)

10- Safire will send us some security codes, go to step 3, then step 8 and enter the code according to the date you are in.

We remind you that the correct code for the date (Today) will return the equipment to the factory password, which is “12345”

EXAMPLE

If you request the codes, for example for the 7th of October and you are only going to have access to the equipment on the 9th, you have to use the code corresponding to the 9th of October. It is important that the recorder is not restarted until the password is reset.

The password will be the factory default (User: admin / Password: 12345).

IMPORTANT: When sending the file or the required data, the device cannot be turned off under any circumstances, otherwise the procedure would have to be redone

User and password of the cameras that come pre-activated in SAFIRE

On Safire cameras that come activated and with a password, the user is admin and the password is admin+verification code.

The verification code is located on the sticker on the camera itself.

Below is a list of the products that have this feature:

• SF-IPCV037AH-4W
• SF-IPDM820AH-4W
• SF-IPB025HA-2E
• SF-IPB025HG-2E
• SF-IPB025WHG-4P

*this list is for indicative purposes only, and subject to change

Reset of Safire cameras SF-IPSD4704IHA-4P and SF-IPSD4704IHA-4PW

Resetting these two cameras requires the pressure of a physical button.

This reset button is found by opening the base of each device:

Safire – How to recover password by email or recovery questions

To recover the password:

1. Open SADP Tool2

. Click on “Forgot Password”

3. Use the questions or the email option

4. If the email option is chosen

Save the QR and send the QR to the email address pw_recovery@device-service.com as an attachment. (Or use the XML code)

In general, when using automated email services, you will get a retrieval file within 5 minutes.

Note:

This email address only works when you have registered the email address you registered on the device. See the article: Safire – Prepare for lost passwords

When you have received the email

Use the verification code from the email and create a new password

Note:

When deactivating the Safire network cameras that are connected to the NVR for which you have requested password recovery, also select (A) “Reset Network Camera’s Passwords”.

When not using email or questions on the device

Select the secret key export/import mode and send the XML file to your supplier or distributor.

They will process the recovery and get back to you with the key in your mail.

Please note that this is not an automated process and may take time.

Note:

The file you receive is valid for a period of 48 hours. You cannot shut down or restart your computer until after you have completed all the steps.

3. When you receive the recovery file

3.1 In step 2

A. Select import file

B. Import the XML file from the received e-mail

C. Create a new password

D. Confirm password

Recorder Initialization

• When the recorder boots up the first time, you will see the Device Initialization window come up. The first screen has you choose a Location (Country), Language, and Video Standard. The most important option is the Video Standard. It needs to be set to NTSC for use in the United States. When the settings are verified correct, click the Next button.

• The 2nd window allows you to select your Time Zone and manually enter your time. Verify your settings and click the Next button.

• On the following page, you will set the device password for the admin user account. You will be have to enter a password that has a minimum of 8 characters. Passwords are case-sensitive, and you can use letters, numbers, and the symbols found along the top row of the onscreen keyboard. NOTE: Some software (ConfigTool on Mac OS, for example) will not allow you to use anything other than letters and numbers for the password. A minimum 8-character password with a combination of letters and numbers is sufficient for security purposes, as our recorders are less susceptible to Brute-force password attacks than other devices due to the account lockout. The Prompt Question field is used to create a password reminder, which can be viewed from the login screen once the recorder has been initialized.

• The next step is to create an Unlock Pattern connecting at least 4 of the 9 dots in a  3×3 grid. The pattern can be used in lieu of using the username & password on the local monitor. Left-click & hold the left mouse button to draw the pattern. If you choose to draw the pattern, you will be asked to draw it once, then draw it again to set it. Once you draw the pattern a second time, the screen will automatically change to the Password Protection screen. If you choose not to use the pattern, click the Skip button.

• The last step in the process is THE MOST IMPORTANT STEP if you wish to prevent the need for a backdoor password. You will be asked to choose and answer 3 Security Questions that will allow you or your client to reset the password. You may choose meaningful questions and answer them with unique answers, or you may choose to give the same answer to each question. Each question has a number of options, which can be accessed by left-clicking once anywhere in the Question field. If you choose not to set the Security Questions, click the Green button next to Security Questions to disable them. When you are finished with the Security Questions, click the Save button to continue.

• After the Device Initialization is complete, you will be taken through the Startup Wizard. Using the Startup Wizard will guide you through enabling auto-updates (although this is an option on our recorders, we do NOT yet have an upgrade server that will push out firmware updates to our cameras or recorders), general settings, Network Time Protocol (NTP) & Daylight Saving Time (DST), Network, P2P, Basic, Encode, and Schedule settings for your recorder. All of the Settings in the Startup Wizard can be configured later using the main menu. When you finish the Startup Wizard, click the OK button when you see the Thank you for purchasing our product prompt, and your recorder is ready to go.

Read Next :

1. Lorex Device Password Reset Guidelines
2. Uniarch DVR NVR all models password reset methods
3. Topsview XVR Pro AeEye Smartviewepro Zosi Password Reset QR Code

ICRealtime Password Reset

• To reset a forgotten password, right-click on the screen to bring up the System Login window. Click either the Forgot Pattern or Switch User buttons to go to the traditional login screen. There are icons to the right of both the User Name and Password fields. The icon next to User Name will show the Prompt Question that was set when the password was established when the mouse hovers over the icon. If the password is still unknown, click the Forgot Password icon to the right of the Password field . This will bring up the Reset Password – Security Questions screen, shown below. 

• Type the Security Question answers into their respective fields (answers are case-sensitive), then click the Next button. On the next screen, you will be asked to enter & confirm your new password for the admin account. Enter the password in the boxes next to New Password and Confirm Password, then click the Save button. 

• If the password is accepted, you will see the Successfully reset password message. Click OK on that message, and you will be taken to the System Login screen, where you will need to type your new password to access the settings. 

• Enter your new password to login.

Resetting a Recorder Password and Taking Ownership

Table of Contents

• Acquiring an Unlock Code
• Prerequisites
• Security Question Login Method
• Unlock Code Login Method
• Password Management
• Best Practices

Acquiring an Unlock Code

Users that no longer have credentials to login will need to fill out a Forgot My Password request using this link. An iCare specialist will work with you to facilitate this and provide an unlock code.

Prerequisites

• Serial Number of unit (This will be needed to generate Unlock Codes for units purchased after 2016)
• Date the recorder is currently set to (This is important in generating the proper Unlock Code as well)
• HDMI Monitor and USB Mouse attached to Recorder.  Login must be completed using the local GUI system. (Unlock Codes will not work through web GUI or software)

Security Question Login Method (If you have set Security Questions)

1. Using a mouse attached to the Recorder, right click and select “Main Menu”. This will populate the login screen. Click on “Forgot Pattern” as shown on image below.
   
   
2. Click on the “Forgot Pattern” as shown below.
   

   

3.  Answer the security questions then click “Next.”
   
4.  If answered correctly, you will be prompted to create a new password and to confirm the new password as shown below:
   

Unlock Code Login Method (If not using Security Questions Method)

1. Using a mouse attached to the Recorder, right click and select “Main menu”. This will populate the login screen. If your login screen requires a pattern, click on “Forgot Pattern” as shown on image below. Otherwise move to the next step.
   
   
2. Login with username “admin” and the Unlock code (or one of the unlock codes) given.
   
   
3. If successful, you may have a prompt populate as shown below. If so, create a new password under “New Password”  and type in the same password under “Confirm Password.” You can also create a Password Hint. The new password setup is now complete. If you do not have this prompt, you will be logged in to the Main Menu (as admin). Follow the next steps.
   
   
4. In the Main Menu, go to Settings > System > Account. Click on “Add User” as shown below. You will need to create an new admin level account (group level set to admin) to modify the “admin” account. This is because user accounts cannot be modified if they are currently logged in.
   
   
5.  Once you have created a new account, right click and go to Main Menu. Select “Shutdown” and then under the drop down, select “Logout” or “Logout Menu User” as shown below. This will log you out of the “admin” account so you can login with the new account that was set up in the previous step.
   
   
6. Right click then select “Main Menu.” Login with the new account that was set up in Step 4 then go to Settings > System > Account. Click on the “admin” account then click on “Modify”
   
   
7. Under “Old Password”, input the Unlock Code. Input a new password under “new Password” and copy that password under “Confirm Password.” Click “Save” when done.

Password Management

The management of usernames and passwords lies solely with the end customer. It is their responsibility to document and save these credentials.  IC Realtime does not save your device login information and is not able to provide any user created or changed user names or passwords. IC Realtime strongly urges end customers to document security system credentials in some type of password management system, like KeePass or LastPass.

Best Practices

• Document all of your credentials in a Password Management System, like KeePass or LastPass.
• When setting up a new recorder, follow the Initialization process and answer the security questions. In the event of a lost password, the security questions can be answered to reset the admin password (the security questions can be the same answers. It is recommended to document the questions and answers as well)
• Create a different admin level user / account as a backup as well as different accounts for lower level user access only.
• Setup a password Hint. If you have this option, creating a password hint will help to remember the password.

Lost Remote Access

Remote Access is the ability to see your cameras when you are not on site and there are two ways you can get remote access for your cameras. You can connect over a Peer to Peer (P2P) connection, by using the serial number of the recorder, or by port forwarding and setting up a DDNS. First verify which one you are connecting with before proceeding.

Q. Why can I only see my cameras when I am home?

A. Your device is most likely added for local access by the devices local IP. For remote access, please refer to our help documents on setting up P2P or by Port Forwarding.

Q. Why can’t I see any cameras on my phone but it works on other devices?

A. On some systems only 1 user can log into an account at once unless you check off “reusable” inside of the account settings of the recorder.

Q. Why can’t I see my cameras after changing internet provider / WiFi / router?

A. Changing your network / network devices can cause your recorder to not show your cameras remote because of a couple reasons. If you are using P2P, you can simply enable DHCP under TCP/IP and it should allow access.  If not Click Here for further P2P troubleshooting. If you are using a DDNS or static external IP then you will need to DHCP your recorder under TCP/IP and port forward your TCP port again. Once port forwarded, go to your DDNS settings under network and test the DDNS to ensure it picked up your new external IP.

Q. Why can’t I see my cameras after I reset my router?

A. If you reset your router and are using P2P then you need to DHCP your IP and it will connect again. If you port forwarded and can not see your cameras then this means the port forwarding rules you set for the recorder have been wiped. You will need to go into the router and port forward your TCP port for remote access.

For help port forwarding Click Here.

Pro-VS NVR/IP Camera LTSecurity Password Reset with Serial Number

Important Note

The recorder MUST NOT have a registered email. If it does, you MUST use the registered email method of reset.

This method of password reset requires a computer with the Pro-VS IP Portal software. The Pro-VS IP Portal software must be able to see the NVR and/or the IP Cameras to identify the serial number.

Load More :

1. How to add ip camera to LTS Platinum NVR
2. How to Connect Your Phone Using LTS CONNECT &#8211; PT Cloud

1. Open up the Pro-VS IP Portal software. Locate the NVR or IP Camera that is to be reset in the list and click on the Details button for that device under the Operation column. A window will appear that will allow highlighting and copying of the serial number.

2. Email the serial number of the device and the current date on the device to support@ltsecurityinc.com. Make sure to state in the email that the device being reset is a Pro-VS device. This is a manual process, so there may be a variable length of time before receiving an email back with the appropriate reset code.

3. Access the login window or page and login using the code that was sent back by the LTS Support team as the password.

4. A new window will appear for you to change the password. Type in the same code from the LTS Support team in the security code section. Afterwards, type in a new password in the password and confirm sections.

The password to the device is now reset.

Pro-VS NVR Password Reset with Registered Email

Important Note

This method requires that an email be set for the administrator account of the recorder. If no email has been set, you must skip over to the next section for Password Reset with Serial Number.

This method also requires using the ProVS Phone Application to facilitate the password reset.

1. On either the local interface or the browser, click on the Forgot Password button at the login window/screen.

2.  The window will change to the password reset window. There should be a QR code and a field to type in a code.

3. Now open the ProVS phone application. Tap on the hamburger menu icon in the top left. Tap on “Local Config”, and then tap on “Forgot Device Password”.

4. Scan the QR code. After the scan, it will notify you that an email will be sent out to the registered email address with the security code.

5. Wait for the email with the security code.

6. Go back to the local interface or browser that had the QR code and security code field. Fill in the Security Code into the field and click Ok/Next.

7. There will now be a prompt to create a new password with for the NVR and to confirm as well. On the browser interface, it will also ask for the security code again. Fill in everything and click okay, the password for the recorder is now reset.

UI 4.0 – Reset Login Password

The 4.0 interface MENU blue banner is locate on the top of the screen.

Click the icon to Power Off > Log Out, then Log On again.

(If you have the Draw Pattern window popup, go to the pattern bottom.
Select Switch To the User Window.)

Click Forgot Password.

Choose Verify by Secret Question to Answer that you defined it before.

Or, select GUID (aka USB key file) / Verify by Reserved Email (if available).
If you forgot or haven’t any there, then you must use PC (IP portal) to reset the password.

Summary
To ensure the highest level of protection, LTS has launched a new login procedure
that requires users to create a new password for the admin account upon the first login to
all devices. The password must contain 8 to 16 characters, combining numbers,
lowercase letters, uppercase letters, and special characters.
At least two types of the above-mentioned characters are required to activate the device.

The system will check the password strength; “Risky” passwords will not be accepted.

For the latest DVR/NVR/IPC firmware.
The password can not contains the User Name inside.

UI 3.0 – Reset Login Password

Locate the Password reset window first.

If you forgot the password and you want to reset it, the fast easy way is using the local DVR/NVR access.
Please make sure you are looking at the correct interface (UI 3.0).
How to identify the UI 3.0, 4.0 click Here.

1. Your Main Menu button is located from the bottom right of the screen.  Click it.  If you see something like the picture looks like (ie: Playback Export, Manual HDD, etc..)   Please Log Out first.

Go MENU > Shutdown > LogOut

2. Once you Logout the menu, click the MENU again.  You should see the Login Screen.
The Login Pattern window (below picture Left) or the Login Window. (Pic Right)

3. If the Login Pattern window is pop up, please don’t log in.  Instead, click the Switch User at the bottom.  If you already see the Login Window, please go to step 4.

4. (Important)  When you see the Login window,  move the mouse cursor to the bottom left corner.  Double click (Left Click) on the edge corner.  It should pop the Restore default password window.  If the window is not pop up, cancel the window and repeat the step 3-4 until the restore window shows.

This is the “Restore default password” window looks like. 

How to get the Secure Code?

You can contact/email the LTS Call Center.

Once you get the code, Take note of the system date.

You must use the secured code that corresponds with that system date.

For example, the format of the date; the translation is:   Year  Month  Day   2018 09 26

Type the secured code that corresponds with the system date on your recorder as indicated in the picture below. Note: Try New code first, if doesn’t work, try others.

Then, it should popup either Create New Password or restore to the default password (12345) for before the year 2015 model.

The create New Password window

The password must contain 8 to 16 characters, combining numbers, lowercase letters, uppercase letters, and special characters.
At least two types of the above-mentioned characters are required to activate the device.
The new password can not contain “admin” keyword)

The system will check the password strength;  Minimal 1 bar at least.

Password Rules (new rules)

Summary
To ensure the highest level of protection, LTS has launched a new login procedure
that requires users to create a new password for the admin account upon the first login to
all devices. The password must contain 8 to 16 characters, combining numbers,
lowercase letters, uppercase letters, and special characters.
At least two types of the above-mentioned characters are required to activate the device.
The password can not contains the User ID inside.  (ie. “admin” in the password is forbidden)

The system will check the password strength; “Risky” passwords will not be accepted.

* There is no more default password for all newer model DVR/NVR/IP Camera.

If you are looking for the DVR/NVR password reset, click Here.

If you are looking for the IP Camera password reset, click Here.

(Password Reset) – How to email the Key File to Us?

Please remember your Keyfile must export and import back within a day.
Otherwise, the unlock key file will not work.
Our Support Hours:(NJ)(CA)    Monday to Friday, 8:30 AM – 9:00 PM (EST)

You may e-mail LTS Technical Support at
Support.LosAngeles@LTSecurityinc.com   or Support.NewJersey@LTSecurityinc.com

What to Include in Your E-mail

We recommend that you include the following in your e-mail for a timely response:

1. Your Password Key File.   (see KB)    The Keyfile is XML file.  please make sure.

2. Your name

3. Company Name

4. If you are not from a company, include the name of the company you purchased
the device from if applicable.

4. The name of your LTS sales representative if applicable.

5. Description of your issue, what you have done so far to resolve it, and how it first manifested.

When to Expect

A ticket will automatically be created and assigned to you. LTS Technician will respond in a timely manner. If you do not receive a response in a timely manner, please contact your LTS sales representative.

How can I get the Secure Code for Platinum NVR/DVR?

What are Secured Codes?
A secured code is required when resetting the password on LTS Platinum Recorders (UI3.0). The secure code will changes based on the System Date.  You need to open the Password Reset window from the Local Console to enter it.

How to get the Secure Code?

To receive a secured code, you may do one of the following;

1. E-mail Support.NewJersey@LTSecurityinc.com and request a secured code.

2. Call our support center at 1-831-250-1292.

3. Contact your LTS sales representative.

How to local the Reset Password window?
To learn more on how to use the secured codes, click here.

What Are Old, New, and WH Codes?

The secured code is not a combination of all three codes. You will only use one of the three for your recorder depending on the model and type.

What happen if I don’t have the local monitor?
A secured code is not required if you are resetting the password through our program, the Platinum IP Portal. If you would like to learn more about using the IP Portal program, click here.

(Platinum) use PC to Reset Password

This KB applies to the Platinum DVR/NVR/IPC series.

Requirements

1. Windows 10 Laptop / PC.

2. Local Network environment.  The recorder or camera is on the same network as your computer.

3. You have administrative rights on your personal computer.

4. You are authorized to access the recorder

One Picture Flowing Diagram:

Resetting the Password

Step 1. Open the IP Portal first.   Select the device that needs to have its password reset.
Step 2. Select “Forgot Password.” on the bottom right corner.

Step 3. A new menu will now present itself. This is the password reset menu.
Click Export.   Remember: Export/Import Key must finish within a day. 

Step 4. Select Export and then designate the location the file will be saved to.

Email to:  

East          Support.NewJersey@LTSecurityinc.com

Central     Support.Houston@ltsecurityinc.com

West         Support.LosAngeles@LTSecurityinc.com

Step 5. Once you have the file. E-mail the XML file to LTS.

Step 6. LTS Tech Support will reply email with the unlock file.
You will need to download the attached file onto your personal computer.

 REMEMBER:  Export/Import unlock file must process in a day.

Step 7. Select “Import File” under Step 2. Select the browse icon next to find the file you received from LTS Tech Support.

Note: “admin” keyword in the password is forbidden.

Step 8. Create a new password for your device. Once complete, select “Confirm” to change it. You have successfully reset the password.

To learn more about all of the functions in the Platinum IP Portal, refer to the IP Portal reference sheets for more information.

More Reference:  IP Portal

If you haven’t installed the Platinum IP Portal program, click here to learn more.
If you are instead having issues with resetting your password, learn more here.
Before proceeding with the rest of this guide, please ensure that you have met the requirements below.

(Platinum) – How to Reset Password from the local screen?

There are two ways to reset the login password for the DVR/NVR.

1. Directly Reset it from the local console (DVR/NVR).
2. Reset the password from the local network (use the IP portal software) with PC.

1. Directly Reset it from the local console (DVR/NVR).

Here is how to locate the Reset Password window from the Local DVR/NVR.

We have two DVR/NVR Local Console Interface;    UI3.0 and UI4.0.
————————————————————————-
Local Recorder – Earlier Model User Interface.   (3.0)
The Main Menu button is located on the Screen Bottom Left.  (Click picture to shows detail)

Go to the (3.0 Local Password Restore KB)

————————————————————————-
Local Recorder – Newer Model User Interface (4.0)
The Main Menu is the blue banner on the Top of your screen. (Click picture to shows detail)

Go to the (4.0 Local Password Restore KB)

Platinum – Reset IP Camera to Factory Defaults

1. Disconnect the power supply or unplug ethernet cable from POE port.
2. Press and hold the reset button.
3. Keep holding the reset button and restore the power supply/plugin to POE port.
4. Continue to hold the reset button for a further 10 seconds.
5. Release the button and allow the camera to complete a restart/reboot.

UI 4.0 – Reset Login Password with PT cloud

How to reset login password with PT cloud

1. on login screen, click forget my password

2. select verified by PT Cloud

3. use LTS Connect app, select add device, scan QR code on local screen

4. verification code will be generated on LTS Connect app

5. input verification code from LTS Connect app on local screen then ok

6. input new password

UI 4.0 – Reset Login Password with reserved email

How to reset login password with reserved email?

Note: email has to be setup in admin user management page on local monitor

1. on local login page, select forgot password

2. select verified by reserved email

3. scan QR code from LTS Connect app

4. check reserved email for the verification code and input the code

5. input new password

UI 4.0 – Reset Login Password with Security Code

How to reset login password with Security Code

1. on login screen, click forget my password

2. select verified by Security Code

3. check the system date and look for the security code from LTS tech support (How can I get the Secure Code for Platinum NVR/DVR? – LTSecurityinc.com (zendesk.com)) then input the security code

4. input new password

5. confirm if want to duplicate password to channel default password

(Unbind PTCloud) – How to Unbind the PTCloud number?

Hello, there is a hold on all PT Cloud Unbinding Requests.

1 – If your DVR/NVR is running 4.0+ Firmware, and you have a mouse and a monitor connected directly to the DVR/NVR, go to the DVR/NVR, and go to the PT Cloud Settings (On some Units it is called Platform Access instead of PT Cloud) if there is an “Unbind” Button, click that button, and it should be able to unbind the device from the account.

if there is no “Unbind” Button, then try this other way

2 – Using a Mobile Phone or Tablet, first connect the Mobile Phone or Tablet to the same local network as the DVR/NVR, then using the LTS Connect Mobile APP, Scan the QR Code like you would normally to add a device, the APP will of course tell you that the device is already bound to an account, but there will be an “Unbind Device” Button on the APP towards the bottom of the page. Select that button, and give the APP some time to process the command.

Note – Not all DVR/NVR with 4.0+ firmware will have the “Unbind” Buttons on the Local Monitor PT Cloud / Platform Access Settings

Note – When using the “Unbind Device” Button in the LTS Connect Mobile APP, the Mobile Phone / Tablet MUST be on the same local network as the DVR/NVR

Note – DVR/NVR with 3.0- firmware will NOT have the “Unbind” Buttons on the Local Monitor PT Cloud / Platform Access Settings. 

(Config Tool) – Sapphire Password Reset with the QR Code

How to Reset Password thru the Config Tool software?

Require equipment:

1. PC
2. Smart Phone
3. Internet

Use Smart Phone scanning the QR Security Code to Reset the Password

Use this QR password recovery require the Recovery Email Address defined it first.

You need to install and run the Config Tool to reset the password

1. Go to the Reset icon section.
2. Select the Device and Press Reset (Green) button.
3. Press Agree button

1. You should see the QR code from this page.  Use the LTS Protect to Scan it.
   

    Scan QR thru the   Mobile app – LTS Protect 

   Use LTS Protect App.   (make sure SmartPhone and Device both are connected to the Internet)
   Go to Home > Setting > Password Security > Reset Device Password  (see bottom of the page)

2. After you receive the Recovery email, enter the Security Code
   
3. Put the New password
4. OK

That should do it.

(Sapphire DVR/NVR) – How to do the Password Reset from Local Screen

How to reset the password for the Sapphire DVR/NVR?

Require equipment:

1. DVR/NVR with Local Monitor
2. Smart Phone
3. Internet

Use Smart Phone scanning the QR Security Code to Reset the Password

Use this QR password recovery require the Recovery Email Address defined it first.

Click Main Menu

  Don’t user PattSaern to log in, switch to the User.

1. You should see the QR code from this page.  Use the LTS Protect to Scan it.
   

    Scan QR thru the   Mobile app – LTS Protect 

   Use LTS Protect App.   (make sure SmartPhone and Device both are connected to the Internet)
   Go to Home > Setting > Password Security > Reset Device Password  

   
   click Picture to enlarge it
   

2. After you receive the Recovery email, enter the Security Code
   
3. Put the New password you want to create.
4. OK

That should do it.

Sapphire – Reset IP Camera to Factory Defaults

1. power on the camera
2. press and hold the reset button for 10 seconds
3. the camera should reboot
4. the camera will now be factory reset to all default settings 

(Config Tool) – Password Reset with xml file

How to Reset Password thru the Config Tool software?

Please note: Not every Sapphire unit has xml reset option.

Required equipment’s:

1. PC
2. Internet

Install and run the Config Tool to reset the password

1. Go to the Reset icon section.
2. Select the Device and Press Reset (Green) button.
3. Press Agree button

OK to reset with xml

Send XML to your sales or tech support and  your sales or tech will send back to result.xml

Import result.xml

and reset password

I forgot the password for my system, how do I reset it?