What to Do If The NVR Offline?

What to Do If The NVR Offline?


To remotely the NVR system on the or computer , the cloud network status of the NVR system must be ‘Online'.


For the new version, right-click the mouse on the monitor and go to ‘Fast Network' to check the cloud network status.


If the system is ‘Offline‘, please refer to this article to make it ‘Online'.



1. Make sure the NVR system is connected to the router directly by network cable.


2. Go to ‘Network ‘ and make sure ‘DHCP‘ is enabled.


Tip: Reboot the NVR system after checking the above network settings.


If the system is still offline, go to ‘Network Setup‘ to disable ‘DHCP'. Then enter ‘‘ on ‘Preferred DNS‘. After that, reboot the system and check if the system is ‘online'.

If the system is offline even after the DNS server is changed, please try the below.

1. Change another network cable for the system.

2. Go to ‘System Setup→System Settings‘ to reset the system.

3. the system to another router if you have one.



If you have any other questions, please contact technical support at support@xvraid.com by email.

If this article is helpful to you, please click the “helpful” button after you review it. Any comments would be appreciated.

9 thoughts on “What to Do If The NVR Offline?”

Leave a Comment