Guide How To NVR General

What to Do If The NVR Offline?

What to Do If The NVR Offline

What to Do If The Offline?

Introduction:

To remotely access the system on the or computer software, the cloud network status of the NVR system must be ‘Online’.

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For the new version, right-click the on the monitor and go to ‘Fast Network’ to check the cloud network status.

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If the system is ‘Offline‘, please refer to this article to make it ‘Online’.

 

Steps:

1. Make sure the system is connected to the router directly by network cable.

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2. Go to ‘Network Setup‘ and make sure ‘DHCP‘ is enabled.

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Tip: Reboot the system after checking the above network settings.

 

If the system is still offline, go to ‘Network Setup‘ to disable ‘DHCP’. Then enter ‘8.8.8.8‘ on ‘Preferred DNS‘. After that, reboot the system and check if the system is ‘online’.

If the system is offline even after the DNS server is changed, please try the below.

1. Change another network cable for the system.

2. Go to ‘System Setup→System Admin→ Settings‘ to reset the system.

3. the system to another router if you have one.

 

Notice:

If you have any other questions, please contact technical support at support@xvraid.com by email.

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