Verkada Cameras Configuration and Setup Guide - XVRAID XVR-DVR-NVR CCTV DESK

Verkada Cameras Configuration and Setup Guide

Verkada Cameras Configuration and Setup Guide, In order to use people heatmaps on floorplans, you will need to calibrate the cameras you want to see heatmaps for. People heatmaps will only show on a floorplan for motion detected by cameras that have been calibrated.

Table of Contents

Camera Site Features

Breakdown of site features including how to reorder cameras

Verkada sites have several features that make managing and viewing the devices in a site easier. This article details the features available for camera sites.

Read Next :

Note: These options are only available to users with Site Admin permissions

Steps

  1. Select the Cameras button from the All Products menu

  2. Hover over a site until the ellipsis ⋮ appear next to the site name

  3. Select the ellipsis ⋮ to view the site options

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This menu has the following options:

    • Floor plans are a great way to plan and visualize your Verkada system. They can also be useful for a myriad of reasons, from historical activity hotspots to active motion detection.

  • Reorder Cameras

    • The reorder cameras feature allows users to change the order in which they see the cameras. This feature is helpful as it allows the user to prioritize the feeds they want to see in a specific order.

    • This feature displays all the cameras in the site as a grid.

  • View Site Stats

    • View trends of data usage for cameras at the site and individual level

    • You can share cameras in bulk to give people temporary access to a site, sub-site, or specific floor plan.

    • This feature allows a user to quickly add a device to a site with the site name already configured.

       

     

Enabling Wi-Fi on Supported Verkada Cameras

Verkada CD61, CD61-E, CB61-E, CB61-TE, CM61, and D50W models support Wi-Fi. This article covers the process of enabling and using Wi-Fi.

In order to enable and use Wi-Fi on Verkada cameras, a few conditions must be met:

  1. The camera model must be one of the following models:

    1. CD61

    2. CD61-E

    3. CB61-E

    4. CB61-TE

    5. CM61

    6. D50W

  2. Wi-Fi must be enabled at the organization level. Contact Verkada Support to enable this if it is not already enabled. Verkada Support will only need a support token to perform this action, and you can generate one using this article for reference.

  3. The Verkada camera must be connected to an Ethernet network and must be online to receive the Wi-Fi configuration. It is possible to enable Wi-Fi and configure your SSID and password if the device is offline, but it will need to connect to a wired network to pull this new configuration.

First, navigate to the camera’s settings by clicking the gear icon on the camera’s live feed page.

 

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Next, click Device to navigate to the Wi-Fi option, and click Configure.

 

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Finally, toggle on Enable camera Wi-Fi, select your wireless network, and enter your password to connect the camera. Click Connect once you’re ready to save.

 

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Now you’re done! The camera will retain this configuration on reboot. You can confirm which connection is in use via the checkbox.

 

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Note: If the SSID or password changes for the Wi-Fi network, you must pre-configure the new Wi-Fi network on the camera or use a wired network to re-configure the camera. If the camera is offline, it will not pull a new wireless configuration.

Low Bandwidth Mode

Reduce network utilization for your cameras

Verkada camera architecture is optimized to provide organizations with the best user experience with minimum bandwidth usage. In normal operation, Verkada cameras consume as low as 20-50 Kbps upload bandwidth depending on the camera model and features enabled. However, there are cases where Verkada cameras need to be deployed in extremely bandwidth constrained environments, such as remote locations, mobile deployments or sites with high camera densities.

For such deployments, we offer Low Bandwidth Mode that further reduces the resting bandwidth consumed by Verkada cameras by up to 75% and streaming bandwidth by up to 33% with a slight decrease in video quality and video scrubbing experience. Low Bandwidth Model enables customers to run their day to day security operations and incident response use cases without downtime, loss in productivity or overwhelming existing mission critical workloads. Low Bandwidth Mode is available for all Verkada cameras and can be enabled from Command for a single camera or in bulk for multiple cameras at the same time.

 

What features contribute to internet bandwidth consumption

Video streaming: remote video streaming (live or historical) constitutes the bulk of internet bandwidth consumption, with standard quality consuming 300-600 Kbps and high quality video consuming 1500-3000 Kbps of internet bandwidth depending on camera model and mode (live video vs historical playback). Details of bandwidth consumed by different camera models can be found here. Special notes:

  • Remote playback of video consumes upload bandwidth on the camera’s network but consumes download bandwidth on the client’s network.

  • If the client and camera are on the same network local video flows directly from the camera to the client and does not consume any internet bandwidth. Learn more about local streaming in this Knowledge Base article.

  • If cloud backup has been enabled then the video upload to the cloud consumes upload bandwidth on the camera’s network. If the requested video is present in the cloud, the video flows directly from the cloud to the client, so no additional bandwidth is consumed for historical playback.

Resting bandwidth: Verkada cameras upload thumbnails once every 20 seconds. However, if the camera sees any motion in the 20 second interval, the camera uploads an additional thumbnail to capture the motion event. So, during active hours Verkada cameras send 2 thumbnails every 20 seconds.

In addition to thumbnails, cameras upload camera health metrics, and video metadata throughout the day. The thumbnails are used to deliver a smooth video scrubbing experience on the single cameras page and history player. The camera health metrics are used to monitor the health of the camera and ensure it is behaving as expected. The metadata helps with smooth video streaming and playback experience. Note that:

  • Thumbnails constitute the majority of upload bandwidth

  • People analytics, vehicle analytics, and timelapse features consume additional internet bandwidth.

  • Timelapse needs high-resolution JPEG images to be periodically sent to the Verkada cloud and consumes additional bandwidth

 

How does Low Bandwidth Mode reduce the bandwidth consumed

Video streaming bandwidth:

Low Bandwidth Mode reduces the high quality video bitrates on 4K cameras (CD61, CD61-E, CD62, CD62-E, CB61-E, CB61-TE, CM61) and fisheye camera (CF81-E) from 3 Mbps to 2 Mbps that allows more video streams to play with minimal loss in video quality.

 

Note: The cloud backup feature cannot be used if the camera is operating in low bandwidth mode

 

Resting bandwidth:

Under Low Bandwidth Mode, non-motion thumbnails are uploaded only once every 5 minutes. Motion thumbnails are still uploaded at most once every 20 seconds if the camera sees motion during the 20 second interval. In addition to thumbnail upload frequency, thumbnail quality and size are also reduced to minimize thumbnail size.

 

Note:

  1. The timelapse feature cannot be used if the camera is operating in low bandwidth mode.

  2. When Low Bandwidth Mode is enabled for a camera any older or cached thumbnails stored on the camera are deleted and only new thumbnails from that point onwards are uploaded to the cloud.

 

Enabling Low Bandwidth Mode

Low Bandwidth Mode is available for all cameras and can be enabled at an individual camera level or in bulk for multiple cameras at the same time.

 

Enabling it for a single camera

The feature can be toggled on from the camera settings menu.

 

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Enabling it for multiple cameras

From the Devices page, select all cameras that need Low Bandwidth Mode and click on Edit Settings in the top left-hand corner.

 

LowBandwidthMode Article

Permissions

Only Org Admins or Site Admins can enable or disable Low Bandwidth Mode.

Configuring License Plate Recognition

This guide goes over how to configure the LPR feature on the bullet series cameras

Our bullet series cameras can perform license plate recognition. This guide will take you through the requirements and steps to ensure LPR delivers the best results. For a more detailed explanation of how LPR works navigate to this guide.

 

Note: You must be an organization admin to enable LPR Mode.

 

Note: After enabling LPR mode on a camera and configuring it, it will take up to 5 minutes for results to populate.

 

Installing the LPR camera

Before installing your LPR Camera, there are a few considerations to keep in mind for the best results.

  1. Lane Monitoring

    • The CB51 & CB61 cameras should be positioned to face a single lane of traffic for vehicles traveling 20 MPH or less, such as an entrance or drive-thru.

    • The CB52 cameras can be positioned to face a single lane of traffic for vehicles traveling 80 mph / 128 kph

    • The CB62 cameras can be positioned to face multiple lanes of traffic for vehicles traveling 80 mph / 128 kph

       

  2. Optimal Plate Detection

    • To ensure optimal license plate detection with the CB51-E & CB61-E cameras, it is recommended that vehicles be within 60ft / 18m of the camera.

    • To ensure optimal license plate detection with the CB52-TE & CB62-TE cameras, it is recommended that vehicles be within 115ft / 35m of the camera. However, it is possible to detect license plate details from up to 164ft / 50m away or further.

    • To ensure optimal license plate detection with the CB52-E & CB62-E cameras, it is recommended that vehicles be within 46ft / 14m of the camera. However, it is possible to detect license plate details from up to 66ft / 20m away or further.

       

  3. Proper Positioning Improves Accuracy

    • The CB51 & CB61 cameras should be positioned no more than 20º horizontally and/or 40º vertically from the location of the license plate.

    • The CB52 & CB62 cameras should be positioned less than 30° vertically or horizontally from the location of the license plate. It is acceptable to have a larger angle for lower speeds (e.g. 45° for parking lot deployments) and recommended to have a smaller angle for fast speeds (e.g. 15° for highway deployments). The camera may still be able to capture adequate images outside of these angles, but with a lesser degree of accuracy.

       

  4. Lighting

    If the area where license plates will be captured is far away and not well lit, it is strongly recommended to use an external IR illuminator to improve the visibility of the license plates.

Enabling LPR on a camera

Note: You must be an organization admin to enable LPR Mode.

 

To enable LPR Mode

  1. Navigate to the designated LPR Camera

  2. Select Settings

  3. Select Analytics

  4. Next to License Plate Recognition (LPR) Mode select Enable

Once LPR has been enabled the camera will go through a firmware update which may take five minutes or more to finish.

 

Configuring the LPR camera

Once LPR mode has been enabled on a camera follow the prompts to complete the setup.

  1. Ensure that the camera image is set to the recommended mounting angles then click Next.

  2. Configure the Optical Zoom so that the passing vehicle takes up more than half of the frame. Use Auto Focus or Manual Focus if the image becomes blurry after using the Optical Zoom then click Next.

  3. Click and drag a region of interest over the area that license plates will pass through then click Next. The selected area must be less than half of the entire frame.

  4. Optional: Add a context camera to capture the scene for the full view of vehicle events then click I’m done.

Note: You can also get back to this menu by clicking the cogwheel to the right of a license plate event on the Events page.

 

Viewing License Plates on the Events Page

Viewing license plates captured

Once a camera has been enabled for LPR mode a new section of Command will be available to view under the Events page of all captured license plates. This area will show all the captured license plates along with a clip of when the capture happened.

 

 

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Filtering for specific license plates

You can use the search bar to find a specific license plate. Entering the license plate will bring up the exact clip(s) of when it was seen. You are also able to filter for a specific camera along with a specific day.

 

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Enable License Plates of Interest Alerts

First, ensure you have alerts enabled for license plates. Click the bell icon next to the License Plates button.

 

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Next, select the methods you wish to use to receive notifications.

 

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To enable license plates of interest, select the bell icon next to the search bar to see a list of all the license plates of interest.

 

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Click Add to add plates to the detection system.

 

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Note: Any plate added as a license plate of interest affects all other users. If you add a plate, any other user configured to receive alerts will be notified if that plate is detected.

Wide Dynamic Range

How and when to enable WDR on your camera

Wide Dynamic Range (WDR) is a technology used to compensate for dramatic differences in light exposure across a camera’s image. It works by making brighter parts of the image darker while making darker parts of the image brighter to create a more balanced image.

 

WDR Disabled

WDR Off

WDR Enabled

WDR On

To enable/disable WDR on your camera

  1. Select the video quality button in the bottom left of the camera live feed

  2. Select WDR

  3. Choose ON or OFF

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Naming a Camera

Naming your camera in Command

Once you’ve added your camera to Command, you can give it a name.

 

Note: You will need to have the role of Site Admin to make this change.

 

How to change the name of a camera

  1. Select the camera you want to change the name on

  2. Click the Settings button

  3. Enter the desired name in the Name field

    Namingacamera

     

 

NameChange Article

Adding a device to your Command account

To activate your Verkada device in Command, enter its serial number or scan its QR code

Once you’ve plugged your device into a PoE-enabled device, it will automatically begin to boot. You’ll then need to add your device to your Verkada Command account. You can either do this through the Command portal or the iOS app.

 

Verkada supports up to 1,000 sites with up to 2,500 cameras per site.

 

Note:

In order to add a new camera to your organization, you must be one of the following:

  • An Organization Admin

  • A Site Admin of the site you are adding cameras to

In order to add a new access controller, air quality sensor, or alarm panel you must be:

  • An Organization Admin

Click here for more information on user permissions.

 

Command Website

On a desktop, laptop, or smartphone log into your Command account and select Devices from the All Products menu in the top left-hand corner. From here, select + Add Devices in the top right-hand corner.

 

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Next, choose the site to put the device in and set the location. Then enter the device’s serial number. Click Activate to add the device to your Org.

 

serialsite

You can also add all the devices in an order to bulk import cameras.

Click Add an Entire Order on the Add Device page. Select the site and location for the new cameras and enter the order number The order number should be the following order V1S-1234-5678 or V2S-1234-5678.

 

Quick Camera Setup

When adding new cameras to Command you will have the option to copy settings from any camera in the same site onto these new cameras. Once you click activate on the Devices page a quick setup menu should pop up. From the dropdown menu in the top right-hand corner, you can select a camera from the site to copy the settings from. Once the desired camera is selected select Activate with above settings to add the cameras. If you want to skip this step and add the cameras with default settings select Activate with default settings.

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Adding cameras via the Command Mobile App

Select the > button in the bottom right-hand corner and select the Add Device button. Align the QR code on the camera or box within the 4 blue corners of the scan area.

 

Once aligned the code will automatically scan and the camera will be added to your organization. You’ll be brought to the camera’s settings page and can either add more cameras or tap DONE to return to the previous page.

 

Camera Online

Once you’ve entered or scanned your camera’s serial number, the camera will begin transmitting video. Typically it takes 3-4 minutes for the video stream to become visible in Command. A solid blue status light on the front of the camera will indicate that it is connected, recording, and transmitting video.

Camera Settings Page

View and edit your camera’s name, location, site and other settings in Command

To view a camera’s administration settings, select the Settings tab located below the video player. From the General tab, you can view general camera settings information such as time zone, serial number, model, storage, etc. For more information on configurable settings click on the links below.

 

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From this page you can change the following tabs:

  • General

    • Site

    • Name

    • Location

    • Reboot Device

    • Schedule Firmware Updates

    • Audit log

  • Device

    • Orientation

    • Low Bandwidth Mode

    • Timelapse

    • RTSP

    • Audio

    • Autofocus

    • Identify

    • Onboard Retention

    • Delete Device

  • Events

    • Motion events

    • Crowd events

    • Tamper events

    • Manage Alerts

  • Privacy

    • Data Storage Location

    • Privacy Regions

  • Analytics

    • People History

    • Vehicle History

  • Backup

     

Navigating the Verkada Command Mobile App

Guide to understanding both icons and functionality for the Command video app

The Command mobile app allows you to bring your Verkada cameras right to your fingertips. Once logged in you will be greeted with many tools that will allow you to access Command from anywhere.

 

Command App Home Screen

command+home

 

The organization bar (located at the bottom) will allow you to easily navigate through the following from left to right:

  • Home screen

  • Search

  • Notification events

  • Archives

  • Account settings

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Just like in the Command web application, once logged in you will be able to navigate through all of your organization’s sites.

 


Sites

On each site you can quickly tell if a camera is offline. There will also be three dots on the right-hand side which represent more options.

 

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This will bring up the following:

  • Site name

  • Amount of cameras

  • Ability to share a public link

 


Viewing a camera

Once the desired camera is selected you will have the following tools to choose from:

 

  • face+search

     

  • Calendar icon: This allows you to pick a specific date and time that will show all face results within that time frame.

  • Upload a face icon: This allows you to either take a picture of someone’s face or upload a picture from your phone’s camera roll.

    • Once a face is uploaded then all faces captured on the camera that match that photo will appear.


People History

People analytics uses powerful edge-based camera capabilities to detect people and faces.

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Appearance: This filter searches based on the apparent sex, clothing color, and whether or not a backpack is present.

Calendar icon: This allows you to pick a specific date and time that will show all face results within that time frame.


Vehicle History

Vehicle analytics uses powerful edge-based capabilities to detect vehicles.

 

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Appearance: This filter searches based on the vehicle color and vehicle type.

Calendar icon: This allows you to pick a specific date and time that will show all vehicle results within that time frame.


Motion Search

motion+search

Motion search allows you to quickly find key events.

 

Calendar icon: This allows you to pick a specific date and time that will show all motion results within that time frame.

Grid search: Once clicked, the live stream will have a grid overlay. From there you can easily drag your finger over the boxes you would like to search, and the results will show any motion detected within those boxes.

 

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Settings

All of the following can be found under Camera Info and Settings.

 

settings
  • Camera settings – Camera name, site name, location, and orientation

  • Serial number

  • Model

  • Firmware version

  • Local IP address

     

Camera Deployment Best Practices Guide

How best to prepare for camera installation and what to do if you run into issues.

During a hardware installation, problems can arise. Issues can be caused by the network, physical environment, component failure, misconfiguration, or improper installation techniques. This guide covers ways to solve and prevent installation challenges by presenting a best-practice deployment approach in the field. It also suggests a simple staging process intended to mitigate costs and complexities related to post-install troubleshooting. The six parts to deployment are:

Preparing Command for Install

  • Create an Organization and set up your Command account

    • A Command organization is required to manage Verkada devices. Each camera needs to be added to the organization

  • The installer should be an organization admin and a site admin for all sites containing cameras so they can confirm the devices are working and provide a support access token at the request of Verkada Technical Support in the event there is a technical issue

    • The installer can add the camera(s) to the organization using their order number which can be found on the packing slip or in the order confirmation email

       

  • For security purposes, ensure that all Verkada devices are added to the organization prior to installation

Note: Verkada Technical Support requires a support access token to troubleshoot Verkada cameras. This token can only be generated by users who have admin permissions in the organization containing their cameras.


Preparing the network

Network requirements

Verkada cameras require connectivity to the Verkada Cloud and NTP servers located on the internet. Without network connectivity, the platform will have limited functionality and may report inaccurately in Command.

 

Before installing a Verkada system, the network environment needs to support the following protocols and services:

  • DHCP – Cameras receive their IP address and network settings via the DHCP protocol. They do not support static IP configurations. A DHCP server must be present on the LAN to provide the cameras with an IP address, default gateway, subnet mask, and DNS servers

  • DNS – Cameras use the Domain Name System to resolve Verkada URLs to their associated IP addresses

  • HTTPS – Cameras communicate with Verkada Command using HTTPS over TCP port 443

  • NTP – Each camera is hardcoded with well-known NTP servers on the internet. NTP is used to sync the camera time so footage timestamps are correct. The correct time is also required for HTTPS to work

Refer to this KB for more detail on network requirements.

 

Verkada Technical Support will ask to troubleshoot these services when there is a network issue. The troubleshooting process can require a packet capture of network traffic to analyze the root cause.

 

Note: Cable integrity is important to supply PoE and data to a camera. Cable termination, interconnects, distance, and bends must all be taken into account.

 

Power budgeting

Each Camera requires PoE power to function. Make sure your network switch has enough PoE power to support all of the connected cameras at full power draw.

 

Don’t forget: Cameras use less power during the day. When cameras switch to night mode, the IR emitters activate to illuminate the scene for better visibility. The IRs increase power draw. If multiple cameras are connected to the same PoE switch, the PoE draw can increase significantly at night. If the switch does not have enough power to deliver to all the cameras, some cameras will go offline. A telltale sign of your switch not having enough power is that cameras will go offline each night around the same time as other cameras on the same switch when entering into night mode.

 

An easy way to spec power on a switch is to multiply the number of cameras connected by 30 Watts which is the maximum power delivered by PoE+. For example, if you had 10 cameras you would calculate like this:

 

10 cameras X 30 Watts = 300 Watt PoE budget on the switch

 

Note: Full power draw can be found on the datasheet for your camera model. Remember, each switch port should be able to supply the maximum amount of power required by the camera.


Staging cameras before installation

Staging devices helps you to avoid the costs and difficulties of troubleshooting a faulty camera after it has been installed (such as needing a lift to physically access the camera). Staging involves confirming the devices function correctly before they are installed at their intended locations. Once a camera is staged correctly, further troubleshooting can focus on the physical and network environments.

 

Stage devices as follows:

  1. Connect each device to your PoE switch

  2. Allow the device to check in to the Command portal and update

    1. If the device does not check in or update in 30 minutes you will need to troubleshoot

  3. Make sure that you are getting a video feed in Command

  4. Make sure history is being populated in Command

Note: The plastic protective film on the camera dome should not be removed before installing at the actual end location.

 

Building a staging lab

Verkada Technical Support recommends investing in a mobile staging environment to test and upgrade devices before installing them at their final install location. A mobile staging lab can be transported in a case and shipped to a site before installation. The staging lab is made up of the following components:

  • Internet uplink

  • Managed PoE+ switch

  • Router (includes, DHCP, DNS)

  • Known good short ethernet patch cables

  • Computer with Ethernet adapter

  • PoE injector

  • 5G mobile hotspot router with adequate data plan (optional)

Typically your staging lab will use the customer network for internet access. It is good practice to include a 5G mobile hotspot router in your staging kit so the cameras can get internet access when the customer network is not prepared or is having issues.

 

Pro Tip: Verkada Technical Support recommends not using a firewall in your staging environment because blocking the camera’s traffic could result in additional troubleshooting. The staging lab should only contain what is necessary for the cameras to operate.

 

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Installing cameras

Once staging is complete the cameras should be ready to install in their intended locations. You can find step-by-step guides to installing each camera model here. When you install cameras be sure to take into account image quality during the day and the night when determining orientation and placement.

 

Pro Tip: Verkada Technical Support recommends using the Verkada Command Mobile App during the installation process. You will be able to see the camera stream on your phone which will allow more accurate placement and orientation of the device when installing it in its final location.

 

Keep the following in mind when installing cameras:

  • If IRs are reflected or obstructed they will cause glare in the image in night mode

    • Ensure the IRs are not facing a white or reflective surface

    • Ensure the IRs are not obstructed by camera housing

  • Make sure outdoor cameras have a water-tight seal. Confirm the cable gland is properly secured and the seal is properly tightened

    • Make sure the desiccant pack is installed inside the camera case to prevent condensation build-up

  • Do not remove the plastic film on the camera dome until you have positioned the camera properly to cover it until properly installed on location. If a dome gets grime it will show as glare in night mode. It may even make the image blurry in day mode

    • Do not touch the inside or outside of the camera dome because it will get fingerprints that cause glare when the IR illuminators come on

    • If you remove the plastic cover, wipe down the dome with a microfiber cloth and rubbing alcohol to remove grime and fingerprints


Finalizing the deployment

The most important aspect of an installation is delivering a working solution to the customer that they can maintain and get help on when you leave. This means demonstrating to them that they have access to all of the devices they purchased and that the devices are fully functional. Complete the checks below to demonstrate that the installation was successful before you leave the site.

  1. Make sure the plastic film is removed from all the camera domes

  2. Make sure at least two customer users are added as org admins and site admin for all sites

  3. Have the customer login and confirm they can see all of their cameras

  4. Check with the customer to confirm the expected number of cameras are added to Command

  5. Verify IR glare is not present at night

  6. Check with the customer to confirm each camera is live streaming in HQ, SQ, local streaming, and recording history as expected

  7. Once you confirm all the cameras are working and accessible, have the customer remove your account from their org if you are not going to manage their account on their behalf. You will want to confirm the customer access to the support page so they can leverage Verkada Technical Support if needed


Troubleshooting deployed hardware

When installing cameras into production, issues may surface that were not present during staging.

 

Pro tip: Before contacting Verkada Technical Support for camera troubleshooting assistance:

  • Find the serial number on the back of the camera and ensure you can find that serial number in Verkada Command

  • Have an active support token available for Technical Support. If the issue involves live streaming or history, ensure video access is enabled for the token

LED Status

Most issues yield LED behavior that suggests a probable root cause. Below are the LED statuses, their associated causes, and remediation steps. The LED is located on the front bezel of any Verkada camera.

 

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What if the camera worked in staging, but doesn’t work when installed in the install location?

  • If a camera worked in staging but not when it is installed, take the device back to your staging lab to see if it works

  • If it does, you can show this to the customer and work with them to resolve the issue

  • If the device does not work in staging, contact Verkada Technical Support so they can help diagnose the problem in the staging environment

LED Status

Issue

Troubleshooting step 1

Troubleshooting step 2

Flashing Blue

Network issue

Connect the camera with a known-good short patch cable to a known-good switch port

If the camera continues flashing blue, go through Troubleshooting network issues at the bottom of this document

LED Solid Orange

If the camera is solid orange for more than 5 minutes, it is not receiving enough power or the boot process has failed

Connect the camera with a known-good short patch cable to a known-good switch port

If the camera remains solid orange, take the camera to the staging lab and contact Verkada Technical Support

LED Solid Blue and the device shows offline in Command

The camera is not added to Command

Confirm the serial number on the backplate of the camera matches the serial number of the camera in Command. If they don’t match, add the correct serial number and wait for the camera to check-in

If the serials match, take a picture of the serial number on the device and contact Verkada Technical Support

LED Flashing Orange

If the camera LED continues flashing orange for 30 minutes or more, it is unable to finish a firmware upgrade

Connect the camera with a known-good short patch cable to a known-good switch port and wait 30 minutes to see if it clears

If the camera does not upgrade on the direct connection, take the camera to the staging lab and contact Verkada Technical Support

No LED

If LED is not illuminated it is not receiving power

Connect the camera with a known-good short patch cable to a known-good switch port. Try using a PoE injector

If the camera LED does not illuminate, take the camera to the staging lab and contact Verkada Technical Support

​​Troubleshooting network issues

First, try to eliminate the core network as the issue. With your mobile testing kit, you can test using your mobile hotspot, taking the customer network out of the equation.

 

Network Diagnostic Tests

This simple battery of tests uses your laptop and the IP address used by the camera to confirm the network is configured to work with Verkada.

  1. Work with the DHCP server admin to get the following for the Camera: IP address, subnet mask, default gateway, and DNS servers. The camera can be identified on the DHCP server by its MAC address. You can find the MAC address on the backplate of the camera.

  2. Disconnect the camera from the network. (This avoids an IP conflict when you configure your laptop to the same IP address.)

  3. Assign your laptop the same IP settings as the camera

  4. Connect your laptop to the same cable used previously by the camera

  5. Verify that you can access the URLs in your browser:

  6. Verify NTP reachability for Verkada’s NTP servers

    • For Mac users, open a terminal window and enter

      • sudo sntp -sS time.control.verkada.com

      • sudo sntp -sS 34.216.15.26

    • For Windows users, open a command prompt and enter

      • w32tm /stripchart /computer:time.control.verkada.com /samples:3 /dataonly

      • w32tm /stripchart /computer:34.216.15.26 /samples:3 /dataonly

If any of the above requests fail, work with the network administrator to permit outbound connections:

  • TCP port 443 to

    • access.control.verkada.com

    • api.control.verkada.com

    • relay.control.verkada.com

    • Index.control.verkada.com

    • Firmware.control.verkada.com

    • update.control.verkada.com

  • Bidirectional UDP port 123 for

    • time.control.verkada.com

    • time.cloudflare.com

    • 34.216.15.26

  • TCP Port 4460 to

    • time.cloudflare.com

Checking network bandwidth

Run an Internet speed test to confirm the network has adequate upload and download bandwidth. You should have enough upload bandwidth to support the number of cameras the customer plans to view simultaneously.

 

If all the above tests succeed yet the camera LED continues to flash blue, reach out to Verkada Technical Support.

Device Firmware Updates & Integrity

Verkada devices update their firmware automatically

Verkada releases regular updates to its firmware. These updates enhance security and functionality, and they are included at no cost as part of your cloud license.

 

Scheduling firmware updates

Firmware is pushed automatically, if you would like to schedule firmware updates to happen during a certain time of day follow the steps below:

  1. Navigate to the Settings tab of the camera you want to schedule updates on

  2. Select General

  3. Toggle on Schedule Firmware Updates

  4. Set the desired window for when updates should occur

    Note: The update window needs to be a minimum of 2 hours and the camera may reboot during this time

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Automatic failover

To ensure failsafe updates, each Verkada device is equipped with a dual-partition firmware bank. In the unusual event that a firmware update fails, the device will automatically revert back to the previous version of the firmware, and try the update at a later time.

 

If you have any questions, please email us at support@verkada.com.

 

Firmware integrity checks

Verkada runs a firmware integrity check periodically on all cameras to ensure there hasn’t been any tampering with our firmware. If a device were to fail an automated check, our security team would be notified immediately and you will be contacted.

 

Does my camera stop recording during firmware updates?

We take extra care to ensure failsafe firmware updates and minimize service interruptions. Your camera will go offline for a few moments as the software update process is being finalized. These updates should occur during our regularly scheduled maintenance windows so service interruptions are minimal.

Changing a Camera’s Orientation

Rotate and flip your camera’s feed to match the installation angle or if it’s upside down

In most cases, you’ll want to install your camera with normal orientation so that the video stream in Command appears as you’d expect. Some install locations may benefit from being installed in a non-standard orientation to maximize the field of view.

 

For example, a camera may be installed at 90 degrees to capture a full view of a long hallway or stairwell.

 

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In these cases, you’ll want to rotate the orientation of your camera in Command.

 

Configuration Steps

1. Select the desired camera

2. Select the Settings tab

3. Select the Device tab

4. Under Orientation click Change and select the desired option

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5. Select the desired orientation and select Save

 

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Verkada Fisheye Mode

The CF81-E supports the following Fisheye Modes:

  • Panoramic – Provides a 180° panoramic view which is best when the camera is wall mounted

  • Four-Way Split – Splits out the panoramic view into 4 sections for a 360° view used mainly when the camera is ceiling mounted

  • Pan/Tilt/Zoom – You can decide to show the video feed either as a 360° view, as a tiles view with different angles, or explore the video with your digital PTZ functionality

Note: Click here to learn more about the CF81-E modes.

 

To change the fisheye mode follow the steps below:

  1. Select the desired camera

  2. Select the Settings tab

  3. Select the General tab

  4. Under Fisheye Mode click Change and select the desired option

     

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  5. From the dialog box, select the desired mode and save. The camera will reboot to implement this change.

 

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Privacy Regions

Privacy regions allow you to block out part of the camera’s field of view

Privacy regions allow a user to configure portions of a camera’s view to be blocked out. Areas blocked by a privacy region will be blocked out on the camera’s live feed and in historical footage.

 

Note: you will need to have Site Admin permissions to configure privacy regions for a camera.

 

Creating and Deleting a Privacy Region

Navigate to the camera you want to configure, then select the Settings tab

 

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Select the Privacy tab, then select Mark Privacy Regions

 

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To create the region, use the grid in the dialog box; click and drag over the area you want to hide. You will see a black box drawn over the area.

 

To delete the region, select the X on each configured privacy region in the dialog box.

 

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The changes will save automatically. Once the camera updates (typically under a minute), you can expect your live feed to contain the privacy regions.

 

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Privacy regions are not retroactive. The camera may take a minute or two to update its configuration, after which you will see the privacy region on the camera’s live feed and associated historical video going forward.

 

Note: the D80 does not support privacy regions.

Using Focus and Optical Zoom

Optical Zoom and Focus on D30, D50, CD51, CD61, CB51, and CB61

Verkada’s D30, D50, CD51, CD52, CD61, CD62, CB51, and CB61 cameras are equipped with a varifocal lens to zoom and focus. Optical zoom is meant to adjust the field of view during installation, not for continual adjustments. To zoom in on live or historical view you’ll want to use digital zoom.

 

Note: Zooming or focusing a camera requires Site Admin permissions.

 

Optical Zoom

  • Select the camera

  • Select the SQ/HQ menu in the bottom left-hand corner of the video player

  • Select Optical Zoom

  • Use the slider to adjust the zoom

Note: It may take 30-45 seconds to fully complete the zoom adjustment and auto-focus cycle.

 

Auto Focus

Fix blurry images with Auto Focus

A camera will attempt to intelligently focus on several regions automatically. In the event an image is blurry, rerun autofocus to bring the image into focus.

  • Select the camera

  • Select the SQ/HQ menu in the bottom left-hand corner of the video player

  • Select Auto Focus

  • Wait while the camera intelligently focuses the image

Fixing a blurry image with a custom focal point

If the image is still blurry after running autofocus or you want to select a certain object as the focal point, you can set a custom focal point.

  • Select the camera

  • Select Settings

  • Select the Devices tab

  • Select Custom under Autofocus and choose Change Focus Point

  • Select the desired focus point from the grid, the changes will autosave

     

Manual focus

  • Select the camera

  • Select the SQ/HQ menu in the bottom left-hand corner of the video player

  • Select Manual Focus

  • Use the slider to manually focus the camera

  • Wait a while the camera focuses the image

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Troubleshooting

If none of the steps above work, try zooming in slightly and then run the autofocus feature.

  • Select the camera

  • Select the SQ/HQ menu in the bottom left-hand corner of the video player

  • Select Optical Zoom

  • Click the + button on the far right twice

  • Wait for the optical zoom to adjust

  • Run the autofocus by clicking the Autofocus button in the SQ/HQ menu

  • Wait for the autofocus to finish

     

Using Sites and Sub-Sites

Sites and Sub-Sites divide your cameras into groups to manage permissions

Sites

Verkada makes it easy to keep all of your cameras organized by site within your organization. Users can only see cameras in the sites they have been granted permissions to. This allows you to scope which cameras are accessible to each user or group. Because site permissions are broken down into roles, you also have the ability to specify the type of access each user or group has to the cameras within a site (viewer or admin). Please see the article on user permissions for more information.

 

Creating a Site

  1. Select Cameras from the All Products menu in the top left-hand corner

  2. Select Manage Sites in the top right-hand corner

  3. Click Create Site in the top right

  4. Name your site and click Add

Adding Cameras to an Empty Site

  1. Select Cameras from the All Products menu in the top left-hand corner

  2. Scroll until the empty site is shown

  3. Click the +camera icon

  4. Select Move Cameras to this site and add the cameras you would like to move

  5. Select Add New Cameras to be taken to the Add Devices page with this site preselected

Moving Cameras to a New Site

  1. Select the checkbox in the top left-hand corner of the camera’s feed on the home page

  2. Once the camera(s) have been selected, a bar will appear at the top of the page

  3. Use the Select Site dropdown box to select the destination site to move the cameras to

  4. Select Move camera(s).

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Sub-Sites

Sub-sites are used to grant permissions to one or more cameras within a site. This eliminates having to create a new site each time you need to scope permissions to one or more cameras. A sub-site can be nested in other sub-sites providing a hierarchy of permissions for better access control.

 

Creating a Sub-Site

  1. Select Cameras from the All Products menu in the top left-hand corner

  2. Select Manage Sites in the top right-hand corner

  3. Hover over the site you would like to create a sub-site for

  4. Select Add Sub-site on the right-hand side

  5. Name your site and click Add sub-site

Deleting a Site or Sub-Site

Note: You cannot delete a site or sub-site until all cameras and sub-sites have been removed.

  1. Select Cameras from the All Products menu in the top left-hand corner

  2. Select Manage Sites in the top right-hand corner

  3. Hover over the site you would like to delete

  4. Select the bin icon on the right-hand side

  5. Select Delete to confirm

     

Change the location of the camera

Instructions on changing the map placement of a camera

Changing a camera’s location affects two things – the camera’s position on the map and its time zone. You can change a camera’s location from the camera’s settings page or from the Devices page.

 

Note: When a camera’s location is changed the camera will be removed from any floor plans it is currently on.

 

Change a Camera’s Location from the Settings page

  1. Select the camera

  2. Select Settings

  3. Select General

  4. Under Location select Change to update the address

  5. A map and search bar will appear, enter the address of the location in the field and select it from the dropdown menu.

  6. Select Save to apply the change

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Change a Camera’s Location from the Devices Page

  1. Select Devices from the All Products menu in the top left-hand corner

  2. Select the camera for which you would like to change the location

  3. Select the Location box in the camera details panel on the right

  4. A map and search bar will appear, enter the address of the location in the field and select it from the dropdown menu

  5. Select Save to apply the settings

     

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map

Bulk change a Camera’s Location from the Devices Page

  1. Select Devices from the All Products menu in the top left-hand corner

  2. Select the checkbox next to any camera you would like to change the location on

  3. Select Edit Settings at the top of the page

  4. Next to Location select Change

  5. A map and search bar will appear, enter the address of the location in the field and select it from the dropdown menu

  6. Click Save to apply the settings

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Note: Changing a camera’s location to certain jurisdictions may limit the people analytics features of the camera (i.e. gender search, face detection, and person of interest).

Camera Stats

Check motion, online status, and bandwidth consumption with camera stats

Camera stats can be used to check trends of the following information over a period of time:

  • The volume of motion activity in the frame

  • Camera connectivity

  • Camera uptime

  • Bandwidth consumption

Navigating Camera Stats

Check camera stats by selecting a live camera stream and navigating to the Stats icon under the live view. The default timeline is 24 hours but it can be changed to a week or month to see stats over a longer period of time.

 

Motion activity

The Motion timeline shows the volume of motion detected in the frame over a period of time. You can move your cursor over the timeline and see the stats associated with the motion.

 

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Camera connectivity

The online timeline shows the camera’s connectivity to the Verkada cloud over a period of time. Blue bars indicate the camera was connected to the Verkada servers while red indicates the camera lost connectivity to the cloud. Place your cursor over the timeline to see the date, time, and outage duration.

 

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The uptime timeline shows the period of time a camera was powered on and recording. Under most circumstances the two charts will be the same, however, if a network interruption is occurring the uptime will remain blue. Significant differences between the uptime and online timelines may indicate a local network issue.

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Bandwidth Consumption

Traffic Out and Traffic In show the upload and download bandwidth consumption over a period of time.

 

traffic in and traffic out

 

Traffic Out indicates the camera upload bit rate. The following data contributes to the upload bit rate; thumbnails, metadata, streams, archives, and cloud backups.

 

Traffic In indicates the camera download bitrate. The following data contributes to the download bitrate; firmware downloads, configuration changes, as well as commands sent from the cloud such as a reboot request.

Devices Page Overview

An overview of the devices details from the Devices page

The Devices page allows for quick navigation through your Verkada devices. Here you will be able to add devices to the org, see device information, change a camera’s site location, and reach individual camera live streams. Devices are also sorted by the site that they are placed in for easy visibility.

 

Add a device

At any time you can add a device to your organization by clicking + Add Devices button on the top right-hand corner.

 

Change devices view from sites to a list

At any time you can change the device page view from the Sites view to a List by clicking the list button on the top right corner.

 

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In the List view use the triple dot icon in the top right-hand corner to add/remove columns from the view.

 

Change a device’s site location

Once a device is selected, you will be able to change its site location by clicking Site then selecting the pertaining site for the device to be, click Save to confirm.

 

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Change a device’s physical address

Once a device is selected, you will be able to change its physical address by clicking Location then enter the desired address and select it from the drop-down, click Save to confirm.

 

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Bulk changes

Lastly, the Devices page can be used to make bulk changes to a site. Currently, we support the following bulk option:

  • Site

  • Location

  • Motion events

  • Tamper events

  • Crowd events

  • Data storage location

  • Analytics features

Simply click the check box next to the cameras you wish to change and select Edit Settings, you may also bulk delete cameras by selecting Delete.

 

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Find a Camera’s MAC Address

Find your camera’s MAC address in Command

Note: All Verkada MAC addresses start with E0:A7:00

 

In some cases, such as for troubleshooting, static DHCP assignments, firewall whitelists, etc. it is useful to know the MAC address of the camera.

 

There are two main ways to find your camera’s MAC address:

  1. Printed on the camera label – On the bottom of each camera is a label containing the serial number, a quick-add QR code, as well as the MAC address.

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  2. Camera Info Page – Once the camera has come online in command, you can find the MAC address from the camera’s info page:

    1. Select the devices tab

    2. From the list of devices, select the camera in question

    3. You will find the MAC address on the camera info section on the right

Note: Viewing the camera’s MAC address from Command requires the Org Admin permission level.

 

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People Heatmaps for Floorplans

People heatmaps offer a more detailed view of activity within a building by displaying a history of individuals’ movements on floorplans using color-coded contours. This feature can help businesses better understand how their spaces are being used, such as identifying high-traffic areas and analyzing traffic patterns and behavior.

 

In order to use people heatmaps you will need at least one floorplan uploaded with cameras placed on it. The cameras will need to be calibrated to set up regions of interest.

 

Note: People analytics needs to be enabled on a camera before it can be calibrated.

 

How To Access

  1. From the Home page select the Map icon in the bottom right-hand corner.

  2. Select the desired building and floor you want to view.

  3. In the top right-hand corner, People Heatmap should already be selected. If not, select the dropdown to select it from the menu.

     

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  4. From here, you can select the desired time interval in the bottom right-hand corner. The default is 1 hour but you can increase it up to 1 day.

     

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    You can also select a date and time from the calendar menu in the middle of the page.

     

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  5. In the bottom left-hand corner, you can play a time timelapse to see people’s movement over time.

Example of the timelapse feature

Deleting a Camera

Instructions for deleting or factory resetting a camera

Organization Admins and Site Admins have the ability to delete a camera. Deleting a camera can be used to accomplish two things:

  1. Remove a camera from your organization

  2. Erase all recorded footage

IMPORTANT: Deleting a camera from Command will erase all of its recorded footage and it will not be able to be recovered!

Deleting a Camera

Sometimes you need to remove a camera from your account either because you want to use it in a different organization or it is no longer needed. Follow the steps below to delete a camera from your organization.

Note: If you plan to re-add the camera, make sure you document the camera’s serial number.

  1. Select Devices from the All Products menu in the top left-hand corner

  2. Select the camera(s) by clicking on the check box on the left

  3. Select Delete

  4. Enter the verification code and select Delete

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Deleting cameras from the Command App

  1. Press and hold the camera you want to delete

  2. Select Edit Device

  3. Select Delete Camera

  4. Enter the 4-digit code to confirm that you want to delete the camera

 

Resetting a Camera

If you need to erase footage on a camera and start over, follow the above steps to delete the camera. Once the camera is removed from your organization, follow the steps in this article to re-add the camera to your Command account.

 

Note: This option resets the camera name, site, settings, and map location

Calibrating Cameras for Floorplan Heatmaps

Instructions to calibrate cameras for the heatmaps feature on floor plans

In order to use people heatmaps on floorplans, you will need to calibrate the cameras you want to see heatmaps for. People heatmaps will only show on a floorplan for motion detected by cameras that have been calibrated.

 

Note: Before calibrating cameras please ensure that you have enabled people analytics on all cameras you wish to calibrate. Cameras will need to be placed on the floorplan map for them to start collecting motion data. If a camera is removed from the floor plan, this will reset its calibration.

 

For best results, the camera’s field of view should be pointed straight down towards the floor/ground as much as possible. An angle of at least 70 degrees from the horizontal is recommended.

 

Process

  1. Select Floorplans on the top right-hand corner of the Home page

  2. Select the floorplan you wish to calibrate cameras on

  3. Select the camera you wish to calibrate and select the Calibrate for heatmap button

     

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  4. In the floor plan, click and drop 4 points to select the area where you wish to track people’s motions with the camera.

  5. In the camera view, click to drop 4 points in the same order and for the same area as in the last step to complete the calibration.

     

    Note: The sequence of the dropped points is important and should be identical between the floor plan and the camera floor footage. The video below illustrates how to calibrate cameras with dropped points in the correct sequence.

Compatible models: Certain models like D30, D50, or D80 which don’t have analytics can’t be calibrated. Additionally, certain camera settings which disable analytics are also not compatible with calibration like CF81s on ePTZ mode or cameras used for LPR.

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