Production Introduction

The DVR series is a HD surveillance product that designed for security field. It uses an embedded LINUX operating system to ensure stable system performance. It adopts the standard H.265 video compression algorithm and a unique spatial-temporal filtering algorithm to achieve high-quality, low-bitrate synchronous audio and video and 24/7 video recording. With TCP/IP network technologies, it

has powerful network data transmission and remote control capabilities.

The DVR can be used locally or online applied as a part of a safety surveillance network. With professional network video surveillance software, it fully demonstrates its strong networking and telecommunication capabilities.

This DVR can be applied to security measures in various fields and departments such as banking, telecommunications, electric power system, judiciary system, transportation, smart communities, factories, warehouses and water facilities.

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Unboxing and Initial Setup

When you receive this product, please confirm that it matches the model you ordered and carefully inspect the device for any obvious damage. After opening the casing, check whether the data cable, power cable, and other connections inside the device are firmly connected to the main board.

Please protect the labels attached to the bottom or back panel, which is very important to our after-sales service work. When contacting our company for after-sales service, you will need to provide the model and serial number on the order label.

1.2Gallery

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Power Indicator

Network Indicator

⑨  ⑩ ⑪

Hard drive

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LAN

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HD Digital Video Recorder

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Video Input

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⑧

Audio Output

⑫ USB2.0

VGA  Ethernet Port

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Audio Input

HDMI

USB2.0 Power Port

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NOTE: The picture shown is for reference only. Actual appearance is subject to the model you purchased.

How to set up Zosi XVR System

Read More : How to Connect Zosi wifi cameras to nvr

Suggestion: Please test the product before installation to ensure it is functioning properly.

Ⓒ Connect the camera to the DVR via a BNC cable.

Ⓒ Connect the DVR to the monitor via an HDMI or VGA cable.

Ⓒ Connect the DVR to the router via a network cable.

Ⓐ Connect the mouse to the USB port of the DVR.

Ⓒ Power on the DVR by connecting it to a power source.

⑥ The monitor will display the real-time monitoring image from the camera.

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Via Smartphone

Search “ZOSI” in App Store, or use a browser to scan the QR code below to download and install the App, and follow the on-screen instructions to complete the initial setup.

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App video operation link

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Via PC

Download: https://www.zositech.com/app/

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Basic Operation

After connecting the power supply, the power indicator light will turn on, and the device will start up. At this time, you will hear a “beep” from the buzzer. By default, the system is in multi-screen mode.

Mouse Use:

Left-click:

Double-click a single-channel to make it full screen, and double-click again to return to the multi-channel display.

Click once to open a menu option. Right-click：

Click once to exit the current menu or return to the previous menu option.

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Left-click  Right-click

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After the device is powered on normally, you need to log in to the system before operating it. The system will provide corresponding functions according to the permissions of the logged-in user.

The default for the device is “admin” and the default password is blank. You can log in to the system directly the first time after powering on.

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....After entering the preview page, double-click the left mouse button to switch between single or multiple display. On each preview screen, the date, time, and channel name can be displayed, and each screen display the recording and alarm status of the monitoring channel.

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Motion Detection Triggered Motion+PIR Detection Triggered

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Human-Figure Detection Triggered

PIR Detection Triggered Vehicle Detection Triggered

In preview mode, click the right mouse button to bring up the quick menu, and click the right mouse button again to exit the quick menu.

1.4.1Start Scan

Start Scan refers to the system automatically displaying each live video in sequence according to the order of the devices in channel lists. The jump button is available only when the user selects the channel in [Main Menu]>[Setup]>[Live], and when not all channels can be displayed completely in the current preview mode.

Adjust image settings for all channels: Brightness, Contrast, Saturation and Hue.

Zoomed in digitally up to 4X or 8X of single channel.

Set the audio settings for each channel to enable, disable, or mute audio, and adjust the volume. When [Auto] is selected, the audio will be enabled automatically when switching to the full-screen display.

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Control the RS485 devices of all channels. Set the address, baud rate, protocol, preset points, patrol routes, tracks, etc. of the RS485 device in [Main Menu] > [Setup]

> [PTZ ]

Note: Due to differences in product design, some devices may not support RS485 interface.

Right-click and select Playback to choose between Video Playback/Quick Playback, Video Playback: Search for the video you want by time or event, then click Play.

Quick Playback: Quickly playback the first 30 minutes of video.

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Play/Pause

Fast  Rewind Forward

Multi-screen display

Previous Record  Next Record

Previous Video: Go to the previous recorded event.

Next Video: Go to the next recorded event.

Fast Forward: The video can be played at different speeds, from 1/4x to 16x. Rewind: The video can be played at 1x, 8x, 16x, and 32x speed for rewind viewing. Display Mode: Both single-screen and multi-screen display modes are available. You can choose the number of screens you want to play simultaneously. Channels without recordings will display a black screen during playback.

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Main Menu

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Set functional parameters of the device, including: Basic Configuration, Live Configuration, Recording Configuration, Recording Schedule, Alarm Configuration, Network Configuration, User Management, PTZ Configuration, Advanced Configuration.

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Basic configuration contains 3 sub-menus: System, Date & Time, and DST

[System Type]: The name of the system displayed on the client

[Model Number]: Used for controlling multiple DVRs with one remote control [Video Format]: Supports PAL and NTSC video format.

[Password Check]: Checking this option means that users must enter a username

and password in the system settings and have the corresponding permissions to perform certain operations.

[Show System Time]: Choose whether to display the time on the scene.

[Max Online Users]: Set the number of network users who can access the device. [Video Output]: Users can select output resolutions 1024×768, 1280×1024, 1920×1080, etc.

[Logout After (Minutes)]: The system automatically logs out after a set time of inactivity. [Startup Wizard]: Whether to display the wizard on startup.

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Set the date format, time format, time zone, and manually adjust the system time.

NOTE: The system default time zone of the system is GMT. You can select

[Time Synchronization] to correct the time. The network time server can also be set.

Set the start and end times of daylight saving time through the week or date.

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Live configuration contains 3 sub-menus: Live, Main Monitor, and Video Video Masking.

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[Camera Name] Click on the camera name, and a software keyboard will pop up. Users can modify the camera name as needed.

Click on the Shift key to switch input method.

[Colour] Users can adjust the brightness, hue, saturation, and contrast of the channel.

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[Interval] The time interval for switching from one channel to another in sequence during channel rotation.

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Users can mask certain areas in the scene, max 4 areas.

[Setting] Enter the live view, hold down the left mouse button, drag the mouse to set the blocked area, click [Apply] to save the setting.

Double-click the area that needs to be deleted, and the area will turn black. Right-click

to exit, and then click[Apply] to delete the blocked area.

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Recording configuration contains 5 sub-menus: Enable, Record Bitrate, Stamp, Recycle Record, and Snap

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Enable/disable recording and audio functions for a specific channel, or set all channels to default enable.

[Resolution] The recording resolution for each channel [FPS] Selection range: 1-30 (NTSC) 1-25 (PAL)

[Encode] The camera’s encoding type, support VBR and CBR

[Quality] The higher the quality, the clearer the video image. Options include Lowest,

Lower, Low, Medium, Higher, and Highest [Max Bitrate] Range: 256kbps ~ 2048kbps

[Adjust] The video format, including CVBS, AHD, CVI, and TVI

Note：These functions are not optional

[Camera Name] Select whether to display the camera name or not [Time Stamp] Select whether to display time on this channel or not

[Position] Click this button and users can use the mouse to drag the camera name and timestamp to any position on the live screen.

4.Recycle Record

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When selected, the DVR will automatically overwrite the oldest files and continue recording when the hard disk is full. If not selected, the DVR will stop recording when the hard disk is full and prompt “Insufficient remaining space” on the screen.

Recording schedule contains 6 submenus: Schedule, Motion, Sensor, PIR, Vehicle , and Human.

[Copy] Apply the recording schedule of a certain channel to other channels or all channels.

Select the channel, double-click the left mouse button, and edit the weekly plan.

[Add] Add a recording schedule for a certain day [Delete] Delete the selected schedule

[Copy] Copy the schedule of a specified date to other dates. Double-click the left mouse button to customize the effective recording mode time for each day of the week.

The setting is the same as that of scheduled recording, please refer to scheduled recording setting.

NOTE: The default schedule for motion detection recording is all selected.

The setting is the same as that of scheduled recording, please refer to scheduled recording setting.

NOTE: The default schedule for sensor alarm recording is all selected.

The setting is the same as that of scheduled recording, please refer to scheduled recording setting.

NOTE: The default schedule for PIR detection alarm recording is all selected.

The setting is the same as that of scheduled recording, please refer to scheduled recording setting.

NOTE: The default schedule for vehicle detection recording is all selected.

The setting is the same as that of scheduled recording, please refer to scheduled recording setting.

NOTE: The default schedule for human detection recording is all selected.

The Alarm configuration contains 7 sub-menus: Sensor Alarm, Motion Detection, Video Loss, PIR Detection, Human Detection, Vehicle Detection, and Other Alarms.

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NOTE: Some products may cancel sensor alarm recording due to product differences.

1-1. Basic Configuration

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[Enable] Enable the sensor alarm function for the corresponding channel [Type] Select the alarm type: Normally open or Normally closed

[Name] Set the name of the sensor

1-2. Alarm Handling

[Holding Time] Select the alarm delay time, with options of 5s, 10s, 20s, 30s, 60s, 120s, Always

[Trigger] Click to set alarm configuration, trigger recording, PTZ linkage, etc. [Buzzer] When selected, the buzzer will sound when an alarm triggered

[Show Full Screen] When there is an alarm trigger, the alarm will pop up in full- screen display

[To Alarm Out] Select to trigger the alarm output on a specified channel

[Email] When an alarm is triggered, the system will send relevant information to the user’s designated email, such as the alarm event, snapshot, device name, device number, etc.

[Snap] When an alarm is triggered, the system will automatically capture and save images of the selected channel

[To Record] Select the channel to trigger recording

[To PTZ] To set the action type and serial number of the linkage

1-3. Schedule

The schedule settings for sensor alarm are the same as for scheduled recording. For specific setting steps, please refer to 4.2.4 [Recording Schedule] -[Schedule] NOTE: The default schedule for sensor alarm is Select All

Motion Detection contains 2 sub-menus: Motion and Schedule.

2-1. Motion Detection

By analyzing the video image, when the system detects motion signals that reach the preset sensitivity, it will trigger motion detection alarms and activate the linkage function to push the alarm information to the App or email.

[Enable] After selected, the Motion detection function of the corresponding channel is turned on, and it is enabled by default

[Holding Time] Select the alarm delay time for the channel, which can be set to 5s, 10s, 20s, 30s, 60s, 120s, or Always on.

[Push Time] Set the time interval for pushing alarm notification to the mobile App, which can be set to 1min, 2min, 3min, 5min, 8min, or 10min.

[Trigger] The setting is the same as that of sensor alarm, please refer to 4.2.5 Alarm Configuration – Sensor

[Area] In this interface, users can drag the scroll bar to adjust the sensitivity value (1-8), the default value is 6, the smaller the value, the higher the sensitivity. Because the sensitivity is affected by factors such as color and time (day or night), users should adjust the value according to the actual situation.

Click or drag the mouse to select or erase the detection area.

Click the star icon to set the entire field of view as a sensitive area

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Click the trash icon to clear the current detection area

Click to save settings

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Click to log out

The sensitivity index ranges from 1 to 8. The default sensitivity is 6. The lower the value, the more sensitive. The higher the value, the less sensitive.

Note: It is best not to have flags,trees or other objects that are easy to flutter in the wind in the grid for motion detection to avoid false alarms.

2-2. Schedule

The setting of the motion detection schedule is the same as that of the scheduled recording. Please refer to 4.2.4 [Recording Schedule]-[Schedule] for specific

setup steps. This function controls the effective time of the motion detection feature. Note: The default schedule for motion detection is to Select All.

This function needs to be used with a camera with PIR (Passive Infrared) capability. After PIR detection is set, the DVR will only record when it detects human life, and push the alarm notifications to the App or mailbox.

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[Enable] After selected, the PIR detection function of the corresponding channel is turned on, and it is enabled by default

[Holding Time] Select the alarm delay time for the channel. Options: 5s, 10s, 20s, 30s, 60s, 120s, Always

[Push Time] Set the time interval for alarm notifications to be sent to the App.

Options: 1min, 2min, 3min, 5min, 8min, 10min

[Trigger] The setup method is the same as sensor alarm. Please refer to 4.2.5 Alarm Configuration – Sensor

[Schedule] PIR detection schedule setting is the same as Schedule Recording. For detailed instructions, please refer to 4.2.4 Recording Schedule. This feature controls the effective time of PIR detection

By analyzing the video image, the system activates human detection alarm when

it detects human figure. It also triggers linkage functions and sends alarm notifications to the App or mailbox.

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[Enable] After selected, the human detection function of the corresponding channel is turned on, and it is enabled by default

[Holding Time] Select the alarm delay time for the channel. Options: 5s, 10s, 20s, 30s, 60s, 120s, Always

[Push Time] Choose the time interval for alarm notifications sent to the App. O ptions: 1min, 2min, 3min, 5min, 8min, 10min

[Trigger] The setup process is the same as sensor alarm configuration, please refer to

[Schedule】The schedule settings for human detection alarm are the same as Schedule Recording. For detailed instructions, please refer to 4.2.4 Recording Schedule. This feature controls the effective time of human detection

By analyzing the video image, the system detects vehicle contours and triggers motion detection alarms. It also activates the linkage function to send alarm notifications to the App or mailbox.

[Enable] After selected, the vehicle detection function of the corresponding channel is turned on, and it is enabled by default

[Holding Time] Select the alarm delay time for the channel. Options: 5s, 10s, 20s, 30s, 60s, 120s, and Always

[Push Time] Set the time interval for sending alarm notifications to the App. Options: 1min, 2min, 3min, 5min, 8min, and 10min

[Trigger] The setup process is the same as for sensor alarm configuration. Please refer to 4.2.5 Alarm Configuration – Sensor

[Schedule] The schedule settings for human detection alarm are the same as Schedule Recording. For detailed instructions, please refer to 4.2.4 Recording Schedule. This function controls the effective time of vehicle detection

The handling of video loss alarms is the same as for sensor alarms. For detailed instructions, please refer to 4.2.5 Alarm Configuration – Sensor

[Alarm Types] Including Disk Full, IP Conflict, Disconnect, Disk Shortage Alarm,

Disk lost

[Buzzer] When an alarm occurs, the device emits two long beeps.

[Email] When an alarm is triggered, the system sends relevant information such as the alarm event, snapshots, device name, and device ID to the user’s specified email address.

[To Alarm Out] After selected, and an alarm will be triggered on the specified alarm output.

[Disk Shortage Alarm] When the remaining capacity of the hard disk reaches the set value, an alarm will be triggered.

Network Configuration contains 4 sub-menus: Network, Email, WIFI Setup, DDNS

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[HTTP Port] 80 by default [Server Port] 5000 by default

[Mobile Port] 5001 by default [Obtain an IP Address Automatically] Enable automatic IP address acquisition

[IP Address] Set the IP address of the device [Subnet Mask] Set the subnet mask of the device

[Gateway] Set the default gateway of the device

[Preferred DNS Server] This address is provided by your internet service provider (ISP). It must be filled in when using mobile monitoring.

[Alternate DNS Server] This address is provided by your internet service provider (ISP).

[PPPOE] Enable this option to establish a network connection using PPPoE. The connected IP address can be checked in[Main Menu]- [Information]- [Network] [User Name] Enter ISP (provided by Internet Service Provider)

[Password] The password set

[Test] Test whether the input IP address or PPPoE information is valid

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[SMTP Server] Mail server address, which can be an IP address or a domain name

(if it is a domain name, ensure that DNS is correctly configured for proper resolution).

For example: smtp.gmail.com

[Port] Mail server port number, the default port is 465

[SSL Check] Enable SSL (Secure Socket Layer) protocol for secure login [Send Address] The email address of the mail server

[Password] The password for the sender’s email address

[Receive Address] When an alarm occurs, it will be sent to the set email address. Up to 3 recipient email addresses can be set

[Test] Test the current email configuration to check if it is successful.

This function can only be used with an external WiFi module

[WiFi Enable ] Enable WiFi connection after selected

[Search Signal] Search for nearby WiFi signals after enabling WiFi

[Input Password] Select the searched WiFi network and enter the corresponding password

[Configure] Set dynamic IP or static IP

[DDNS Server] Website of the domain name resolution service provider.

Options: www.meibu.com, www.no-ip.com

[User Name] The account used when registering the domain name [Password] The password corresponding to the registered account [Host Domain] The domain name of the domain name resolution server.

Save the settings and exit, you can directly access the device using Internet Explorer (IE)

Manage the user permissions for this device. The default user “admin” is the super administrator and there is no password by default.

NOTE: The maximum length for usernames and passwords is 32 bytes.

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[Add] : Add a username and set the user’s permissions. Clicking on it will bring up the following interface:

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NOTE: Some products may cancel the RS485 interface due to product differences.

[Address] The address of the PTZ device

[Baud Rate] The baud rate of the PTZ device. Options: 110, 300, 600, 1200, 2400,

4800, 9600, 19200, 34800, 57600, 115200, 230400, 460800, 921600

[Protocol] The communication protocol of the PTZ device. Options: PELCOP, PELCOD, LILIN, MINKING, NEON, STAR, VIDO, DSCP, VISCA, SAMSUNG, RM110, HY,

N-control [Simulative Cruise] When selected, after adding preset points in the

cruise line configuration, preset point cruising can be achieved regardless of whether the PTZ device supports the cruise line function.

[Preset] Click the [Setting] to open the following window:

Users can adjust the PTZ to the desired position through the button on the tool bar. Click [Save] and the preset point is set. Up to 128 preset points can be set.

[Cruise] Click the [Setting] to open the following window:

[Add] Add a cruise line (up to 8 cruise lines can be added)

[Setup] After selecting a cruise line, click Setup to open the add preset point interface, as shown below:

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[Track]

[Start Record] Control the PTZ to move up, up-left, down, down-right, left, down-left, right, up-right, or stop recording the PTZ’s movement trajectory.

[Start Track] To execute the recorded trajectory.

NOTE: Each channel can only record one track, which is automatically saved after recording. When calling a track, simply select the channel to start track.

Advanced Setup contains 3 sub-menus: Reset, Import/Export, System Maintenance

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[Reset] Restore all settings to factory settings

[Import/Export] Export device parameters to a portable storage device or import data from a portable storage device to the device

[System Maintenance] The video recorder defaults to restart automatically every week at 2:00 am on Monday. User can choose to restart Daily, Weekly, Never.

Data search contains Time Search, Event Search, Image

Select a channel and start playing

[Search] Search the video files for the selected channel and time. Click the Play icon to start playback.

NOTE: Dates in the calendar marked with blue squares indicate recorded footage.

[Search] Search the video files for the selected channel and time. Choose the desired time, click Search and select the file, and double-click the mouse to start playback.

[Search] Search for images for the selected channel and time.

[Save] Save the currently displayed image to a portable storage device. [Save All] Save all captured images to a portable storage device.

NOTE:

By configuring the settings, the video files in the device can be backed up to the external storage device.

NOTE: Before backing up files, make sure to install a storage device that can accommodate the backup files.

[Search] Select the files to be backed up based on the time and channel.

[Backup] Select the files from the list, click Backup, and a backup information interface will pop up, as shown in the figure:

[Disk Cleanup] Delete all files in the external storage device.

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Information contains 5 sub-menus: System, Event, Log, Network, Online Users

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Display the basic information of the device, including hardware information, software version, Launch Date, and Device ID. Users can scan the QR code to download the mobile App and obtain the mobile port number of the device.

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Users can select the event information to query, such as motion detection alarm, human detection alarm, vehicle detection alarm, video loss alarm, PIR detection alarm, etc., based on time, channel, and other criteria.

Search the operation information of the logged-in user according to time, operation type, etc. Please note that formatting the hard drive will clear the log information.

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Check the relevant parameters of the network settings.

Check the network user information connected to the local DVR.

[Refresh] Re-detect recognizable hard drives.

[Browse] View information of the selected hard drive, including capacity, remaining space, disk status, attributes, total number of pictures that can be stored, and number of pictures that have been saved.

[Format]: Delete data in the selected hard drive, including locked files and pictures.

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The current user logs out of the system. If the user wants to log in again, they can click on the main menu icon and enter their username and password on the login interface to log back into the device.

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Click it to initiate a system reboot for maintenance purposes.

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5 FAQs

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Q: Does the system support motion detection and image capture?

A: It captures images automatically when people, cars, are detected or when there is a change in detected images. Users can also manually capture images using our ZOSI Smart APP.

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Q: Why can’t my device connect to the Internet?

A: Please check

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Q: Why can’t I search for video files?

A: Please check

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Q: Why can’t some channels be displayed?

A: Please check

Can I Connect the Zosi C289 Camera to the Zosi ZR08JP / ZR08PR / ZR08RP / ZR08LL NVR System

Applies to: Zosi wifi cameras 289 camera and ZR08JP / ZR08PR / ZR08RP / ZR08PU / ZR08GP NVR System (The firmware version of the NVR must be V1.6.4 or above).

In fact, you can use the wireless camera C289 separately.

If you want to connect the C289 camera to ZOSI Wireless NVR: ZR08JP / ZR08PR / ZR08RP / ZR08LL, the camera and NVR must be connected to the same router;

There are two ways to connect C289 camera to these wireless NVRs: Wireless Connection and Wired Connection.

Load more : How to set up record and playback ZOSi XVR NVR

Method 1:  Wireless Connection

1) Power on the camera, wait about 20 seconds to start, it gives out “device is waiting

for connection”. After smartphone is connected to WiFi, log in ZOSI Smart App and go

to the “Device” page, tap the “+” in the bottom middle to Add device.

2) Select Camera C289.

3) Tap the “Scan QR Code” and scan the QR code on device or tap “Enter device UID

by manual”, enter the device UID and confirm.

4) On the Device Information page, enter the device name and click “Add an

unconnected device”, confirm.

5) Setting WiFi for the device on the “Connect to WiFi” page. Tap “Next” and then tap

“Hear the tone” on the “Power On” page.

6) Tap “Scan QR Code” and align the QR code generated on smartphone with the

camera lens for scanning.

7) Camera make a click sound, and you will hear “Wireless configuration successful”

“WiFi is connecting, please wait” and after hearing “Wireless connection succeeds”,

tap “Next” and “Confirm” in the pop-up box. Tap “Done” on the “Device Added

successfully” page.

NOTE: If the device is not added successfully, please reset the device by pressing the

device reset button for 5 seconds, and then add device again according to the above

steps.

8) Connect the NVR to the same Router through Ethernet cable.

Enter NVR’s IPC Channel Config to click “Search” to find the camera.

9) After you find the camera, please click “Add all” to add the camera.

And it will be added to the NVR successfully.

Method 2:  Wired Connection

1) Connect the wireless camera with power adapter(12V-1A). Make sure your C289 camera and zosi NVR system are connected to the same Router through Lan cables, so the two devices will be in the same network.

2) Reset the camera by holding on the reset button for 5 seconds then you can hear crisp switch voice from the switcher inside the camera:reset successfully,waiting to connect .

3) Enter NVR’s IPC Channel Config to click “Search” to find the camera.

4) After you find the camera, please click “Add all” to add the camera.

And it will be added to the NVR successfully.

Then you can go back to view the video.

Besides,you can watch this video if you don’t want to read too much text;

1) Zosi DVR You can find the correct model number on the label at the bottom of the DVR / NVR System.

2) Find the DVR / NVR’s device ID/UID.

A. You can find the DVR’s ID on the label of the DVR / NVR.

B. Or you can also reboot the DVR / NVR system and wait until Wizard Page display, then find the UID.

3) Please send us the model number and device ID / UID, we will create a super password for you.

    NOTE: The User Name corresponding to super password must be ‘admin’.

                 Once you set super password this time, the login password should be blank

                 in the next time when you reboot it or log in again.

                 You can go to DVR’s Main Menu – Setup – User – Change password to set a new

                 password. (Please keep the old password blank, you just need to input the new

                 password and confirm password.)

Beyond that, you can also upgrade software by means of upgrade file from us, then reset password when reboot DVR.

Connecting the DVR / NVR to the internet

This method works for the following models of DVRs / POE NVRs / Wireless NVRs:

4-Channel DVRs / POE NVRs / Wireless NVRs:

ZR04ZN;   ZR04ZM;   ZR04FN;   ZR04FM;   ZR04CN;   ZR04CM;   ZR04JS;   ZR04TS;   ZR04TN

ZR04RN;   ZR04RM;   ZR04EN;   ZR04EM;   

ZR04DS;   ZR04MS;  

8-Channel DVRs / POE NVRs / Wireless NVRs:

ZR08ZN;   ZR08ZM;  ZR08FN;   ZR08FM;   ZR08BN;   ZR08BM;   ZR08CN;   ZR08CM;   ZR08KS;   ZR08TN

ZR08RN;   ZR08RM;   ZR08EN;   ZR08EM;      

ZR08DS;   ZR08DP;   ZR08MS;   

16-Channel DVRs:

ZR16ZK;   ZR16JK;   ZR16BK;   ZR16CK

(You can find the model number on the label at the bottom of the DVR.)

If your CCTV DVR or NVR don’t have a built-in WiFi support, then you have to run internet cable (CAT 5 or CAT 6 Ethernet cable) to connect your DVR or NVR to the internet via the router.

• Connect one end of the Ethernet cable to the Ethernet input on the back of the DVR.
• Connect the other end of the Ethernet cable into a device providing an active internet connection, such as a router or modem.
• Test your internet connection to confirm that it is active by going to the Network > Network screen.

1) Right click mouse—go to Main Menu > Setup > Network.

2) On the Network tab, ensure the “Obtain an IP Address Automatically” option is enabled, and that there is no information in the PPPoE fields.

3) Once you’ve ensured there is no information in the PPPoE field and that the “Obtain and IP Address Automatically” option is selected, select the “Test” option.

If “OK” is displayed, the local area network is connected successfully.

If the DVR is not able to connect to the internet, you will get a message that states “Cannot Connect to Network”.

NOTE:

In order for other devices to connect to the DVR through the router, the DHCP setting must be enabled from the router’s settings page.

If you still cannot connect to the network, please ensure that you don’t have a firewall active on your network that may be limiting the connection.

You may need to open ports 80, 5000, and 5001 on your router, if they’re currently being blocked by te firewall. This typically only happens on commercial internet accounts, as they deal with sensitive transactions, but occasionally a firewall on a residential line will also block these ports.

If you’re unsure how to open ports on your router, you will need to speak with the router manufacturer.

FAQ:

1) What’s DHCP?

DHCP is a type of internet networking approach. It stands for Dynamic Host Configuration Protocol. It means that a router assigns IP addresses to each of the devices on the network, allowing them to communicate with other devices in or outside the network.

In context of our systems, the setting related to DHCP is called DHCP server status. This setting enables your router to obtain the static IP address on the DVR and broadcast that IP to the app so it can locate your DVR. This setting needs to be enabled on a router for the apps to be able to connect to the DVR systems.

2) For example: How to set up a linksys E5350 Router?

Once you’ve logged into the router settings, you’ll want to select “configuration” at the top, and then “Connection > Local Network” in the menu on the left. You should see this page:

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You’ll want to ensure the checkbox beside “DHCP server” is checked off, and set the start IP address to 100 as shown in the image. Leaving the other settings here as they default should be fine. Once this is done, select “save.” Before proceeding with the next steps, try using the app while not connected to local WiFi. If you can see the live feeds, you don’t need to complete the steps below.

If you can’t, you’ll need to open the ports in the firewall. On the left menu, select “Security”, and then “Single Port forwarding” as shown in this image:

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Select the button on this page for “Add a new Single Port Forwarding”, and this window should appear:

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The number you want to enter in the “To IP Address” field is the last three digits of the DVR’s static IP, which you can find on the Network page of the DVR. (Main Menu > Setup > Network)

Application and protocol can be left as they are, and you’ll want to check off the “enabled” box. You’ll need to do this 3 times, using the following information:

1.
Application Name: DVR HTTP
External Port: 80
Internal Port: 80

2.
Application Name: DVR Mobile
External Port: 5000
Internal Port: 5000

3.
Application Name: DVR E-mail
External Port: 5001
Internal Port: 5001

After filling the box with the necessary info for each port, select “apply”, and then hit the add button again to reopen the window. Once all 3 ports are opened, try testing the app again.

Note:  different Routers may have different setting interfaces.

More questions, please feel free to contact us.

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