There are two possible ways to reset the password with the new firmware. However both need the person to access the NVR either by being in front of it or by access in on the computer (entering the IP address on the browser). The screenshots shown on this guide will be the ones we can get on the NVR itself:

Bring up the login screen by right-clicking anywhere and clicking on the “Menu” option. When you see the login screen, click on the “Forgot Password” link:

After that, either 2 types of screens will come up: The first one is to enter an email address to get a new temporary password:

Please enter a valid email address to get your new temporary password:

The second type of screen is the same as the one it will show when we click “Next” after entering the email address:

2MN NVR XVR Troubleshooting 2024

Read Also : Xmeye Dvr System Instructıons For Use

When you reach this screen, you can follow one of the following options:

Option 1:

If you have downloaded the 2M Guard App for your phone, you can do the password reset yourself.

Click on the “Local Config” option:

Click on the “Forget Device Password” option and scan the QR code on the NVR screen:

After that, a message will appear saying that the temporary password will be sent to the registered email address:

Click on “OK” to send the password and wait for the confirmation page:

Click “OK” again and wait. The email will look like this:

Take note of the security code and enter it on the “Security Code” field of the Retrieve Password screen (The security code is case sensitive, this means that upper and lower case letters matter):

After entering the security code, press “Enter” and press “OK”. After that, a new pop-up screen will appear to enter a new password on the “Password” field. Don’t forget to enter the same new password on the “Confirm” field:

After that, click on “OK”.

Option 2:

If you don’t have the 2M Guard App downloaded, you can take a picture of the QR code shown on the “Retrieve Password” screen. Here is an example of the picture you should take.

After you take the picture, please contact Technical Support to receive more instructions. We will do the password reset using the QR code picture taken.

NOTE: Please do NOT exit from the “Retrieve Password” screen after you take the picture of the QR code. The security code only lasts for a day, so please keep that in mind before starting a password reset process.

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How to Access Device from Web

This guide is valid for models 2MT-4004, 2MT-4008, 2MT-4088, 2MT-4016, 2MN-8004-P4, 2MN-8008-P8, 2MN-8116-P16, 2MN-8232-P16.

When devices are connected to the network, they can also be accessible from a computer. The first thing you need to make sure of is that the computer you are using and the DVR/NVR are connected to the same network (network is coming from the same router for both devices). You will first need to obtain the IP address of the DVR/NVR from Menu → System → Network → IPv4 address.

After noting the IP address of your device, open Internet Explorer and in the address search bar type in the DVR/NVR IP address. If the NVR and the computer are on the same network then it will pull up the login page of the DVR/NVR. The credentials will be the same as when you log into the local interface of your device.

How to Use the Check Template to Create Schedules

The check template supports a time range-based authentication mode with a maximum of eight time ranges available per day. This is useful if a company only wants to allow employees to enter when their shift is supposed to start and not outside of those hours.

First, you will need to create the time schedules for each day. This is done in the Check Template page under each Time Interval. You can create up to 8 different intervals per day, but it is not necessary to use all eight. You must also choose a checking method for each time interval: card, face, password, card + face. Each day of the week can have the same schedules or you can create different schedules for different days. If you choose to have the same schedule for all days, or for multiple days, just Copy To at the bottom of the screen and Copy.

Once all of the desired time intervals have been added, name the template so that it can be easily defined, and click on Save.

Now that the template(s) have been created, we need to assign each group to a schedule. Go to the Face Library and create different libraries based on each group of people that you would like to have. NOTE: Only a maximum of 16 face libraries can be set.

There are two different library types: Employee and Visitor. When you create a library, it gives you the option to choose a Check Template. This is where you will choose from one of the templates that were created earlier. If you do not choose a template at this stage, you can always edit the library at a later time.

After creating all of the necessary libraries, now you can add employees into each appropriate library. When all of the employees have been added into the right libraries with the right templates, they will only be able to enter during the specified time frame.

How can I make sure my device and computer are on the same network?

In order to access network devices from a computer, they both have to be connected on the same network. But how do you check that the settings are correct, and if they are not, how do we fix that? This article is based off of the assumption that the computer and the device are connected to the same router/network switch.

Basic Explanation of the Network

Before we begin the steps on how to configure our network, we need to understand why we are doing it. Each device within a network has its own IP address – we will use 192.168.1.13 as an example – and its structure is like this:

The host ID will be different because that is what differentiates each device from one another. Within a network, the network prefix will be the same and so should the subnet ID, but there will be sometimes where it is different on a device. If the network prefixes and subnet IDs are the same for the devices, then that means they can all reach and communicate with each other.

If either one of the two are different, then that means they are not connected and they cannot establish a connection with each other. The purpose of this article is to make sure that the network prefix and the subnet ID are the same for the computer and your device so that you can create a connection and reach the device.

Checking the Network of the Computer and Your Device

The easiest and fastest way to check the network of your computer is to open up the command prompt. Open the Windows menu and type in “cmd” for command prompt.

Once the window is open, type in “ipconfig” and hit Enter. This will pull up the basic network information of your computer. Make note of the IPv4 address and the default gateway. Now that you have found the IP of the computer, please find the IP of your device – the method to obtaining the IP address might be different for each device. As mentioned above, if the network prefix and the subnet ID are the same for both the computer and your device, then they will be able to communicate with each other. If they are different, then please follow the steps as below:

Changing the Network of Either the Computer or Your Device

The most simple solution to allow both devices to be on the same subnet is to edit the IP address of your device. Usually, you just need to disable DHCP and enable a static IP address. But this is not always possible depending on the set up. NOTE: The computer must be connected with Ethernet in order for this configuration to work. It will not work through Wi-Fi.

In order to change the network of your computer, you will need to go to the Network and Sharing Center. On Windows 10 operating systems, it can be reached by either the Control Panel or from the Taskbar. In the Sharing Center you will be able to see all Connections the computer has. Click on the correct Ethernet connection.

After clicking on the Ethernet connection the Ethernet Status window will pop up. Click on Properties → double-click on Internet Protocol Version 4 (TCP/IPv4). By default, your computer will be set to “Obtain an IP address automatically”, but we will want to change it to Use the following IP address. Remember in the steps above that we found out the IPv4 address of the computer through the command prompt. This is where it will come in handy again. When you select Use the following IP address the boxes below will become active. The information will be as follows:

Once all of that information is filled out, click on Advanced in the bottom-right corner of the window, and it will open up the Advanced TCP/IP Settings where you will Add a new TCP/IP address. Please make sure the new TCP/IP address will match the subnet as the device you are trying to access, or else it will still not connect. NOTE: Please do not use the same IP address as the device. The Network Prefix and Subnet ID should be the same, but the Host ID should be different.

Adding the Subnet Mask can be easily done by hitting Tab after inputting the IP address because the fields will automatically be filled afterwards. Click Add after entering the correct information, and then just keep clicking okay until you are back at the Ethernet Status window. Then close the window.

You can check if the configuration was done properly by opening the command prompt and pinging the device’s IP address. You can do this with the prompt: ping IP address. For example: We are using the IP address 192.168.0.10 for the device. Enter the command prompt and type ping 192.168.0.10. If you receive a response, that means the configuration was done correctly, and you may now access your device.

How to Use External QR Scanner

This article is applicable to the facial recognition temperature scanners which are models 2MTHFR-2M or 2MWTK.

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Can I add cameras over the network?

Yes, you can add cameras over the network, they do not have to always be connected directly to the NVR. You can use a switch on the network that connected to the same router as your NVR. Please follow these steps to set this up:

Log into the NVR and go to Camera>Camera Management, click on Manual Add, and enter the IP information for the camera. Use the default username: admin password: 123456

Can I connect all the cameras to a switch, then the switch to one of the NVR ports?

No, unfortunately each port on the back of the NVR is only designed for 1 camera. This will only allow about 2 cameras to show up. To use a switch, you’ll have to connect the switch to the same router that the NVR is connected to. Then you’ll proceed to setup the cameras over the network. Please see the Adding cameras over the network FAQ.

Can I use my PC to view my cameras remotely?

Yes, you can use your external IP address to view your cameras and manipulate configuration via Web Browser. Our plug in will only work on Internet Explorer or Mozilla Firefox. Once one of those browsers are open, type in your external IP address in the URL bar. If the port forwarding is done correctly, it should bring you to your NVR log in page. Log in using the same credentials as you would directly on the system. After you’re logged in, click the link to download and install the plug in. Restart the browser and click the “All Main” button on the left-hand side, and it should bring up your camera streams.

LaView NVR setup and user guide

Read Also : LaView DVR User Guide

Can I use port forwarding to setup remote viewing for my NVR?

Yes, you can setup your system via port forwarding. Although, this setup is recommended for more advanced users. You will need to note the IP Address of the NVR/DVR. To obtain this, go to Main Menu>Maintenance>System Info>Network, your IP address will be the IPv4 address at the top. Then you’ll need to log into your router via web browser on a PC. Once logged in, you’ll need to add ports 80, 8000, and 554 to the port forwarding rules. For help with port forwarding for your router, contact the manufacturer or your ISP. There are also guides for a lot of various models of routers here https://portforward.com.

The port forwarding setup should look something like this:

Application   Start     End         Protocol   IP Address

DVR1                 80           80         TCP            192.168.x.x.

DVR2               8000      8000       TCP            192.168.x.x.

DVR3                554         554       TCP            192.168.x.x.

To make sure test the ports on www.canyouseeme.org, and if they are open you can add the information to your phone app.

LaView Net App Setup:

*Make sure Wi-Fi is off on the phone when attempting the remote view.

How do I change the camera names on my system?

To change the camera names go to Menu>Camera Management>Advanced>Basic>IP Camera Name. In that section, you can edit the “Camera Name” Option, please click apply at the bottom before selecting another camera.

How Do I Set up Remote Viewing for My Surveillance System?

Assuming you have the IP address of the NVR/DVR, there is a 4-step process to set up remote viewing. Learn more about remote view camera set-up here.

Are There Any Cameras that Also Allow Me to Monitor the Audio as Well as the Video?

Yes, we have multiple solutions available to our clients. Here is our most popular audio camera.

Does the Surveillance System Come with All of the Wires, Switches, and Accessories I Need?

Yes. The kit comes with everything you need to install the system and begin recording immediately, including  any necessary wire, PoE switch, or AC 12v adapter required for the system to operate.

How far Apart Can I Set up My Wireless Cameras?

The environment, particularly barriers such as cement walls, steel structures, or large trees, play a big role in transmission distance. A wifi camera will typically transmit well for about 150 feet outdoors and 50 feet indoors.

How do I connect my NVR to my Phone?

Please download and use LaView Patrol:

Note: The app set up is done on an Android device, the iPhone set up will be almost identical.

2. Click on the “BACK” button. Tap the “+ Device” option to add a device.

3. Enter IP address information and click “Save”. Your new device will be on the previous screen. To obtain his IP address go to Main Menu>Configuration>Network. Your IP address will be the “IP address”. (Please note: This setup will only work inside the local network. To enable remote viewing, setup port forwarding and use your WAN IP address from your network. See port forwarding instructions.)

4. Select new device and choose the channels you wish to see, click the Play/Live button.

How Do I find my system’s IP address?

To find your system’s IP address go to Main Menu>Configuration>Network. The IP Address at the top is your local IP. If your IP address is 0.0.0.0 or 192.0.0.64, this means your system is offline. There are a few causes from this, but usually it’s a bad ethernet cable or the cable is not plugged in properly to either the NVR or Router. If those are checked to be correct, try restarting your router by unplugging it for a minute and restarting the DVR.

Do I Need Internet to Activate My Wireless Security Camera System?

Not exactly. You can set up your wireless security camera system without any internet at all, as this is not a requirement to begin recording. In order to access remote viewing on your mobile devices, you will need a live internet connection.

Does the Surveillance System Come with All of the Wires, Switches, and Accessories I Need?

Yes. The kit comes with everything you need to install the system and begin recording immediately, including  any necessary wire, PoE switch, or AC 12v adapter required for the system to operate.

Are There Any Cameras that Also Allow Me to Monitor the Audio as Well as the Video?

Yes, we have multiple solutions available to our clients. Here is our most popular audio camera.

What are the Advantages of Installing a Wifi Security Camera System?

A wifi security camera system is significantly easier to install than a traditional system, because there is no need to run special wires to each wifi camera. This not only helps the day of installation, but also allows clients to position cameras in places they might not otherwise be able to place them.

How Do I format my HDD?

To format your HDD you’ll need to go to the Main Menu>System>Storage>Management Tab. Once in the HDD menu, highlight the HDD information. Then click on “Format” at the bottom. Please note this will delete all information off the HDD.

How do I playback my recordings?

To playback videos go to Main Menu>Playback. In that section choose your camera(s) on the right-hand side. Then double click any of the days on the calendar. This should automatically start playback for that day. Use the bar at the bottom to jump to a specific time during that day.

How Do I set up my recording schedule?

To set the recording schedule you’ll need to go to Main Menu>Configuration>Schedule>Record Plan. In that section, you’ll have access to each channel’s recording schedule. The camera’s will automatically start and stop, recording, at desired times. If you want to set up only motion recording to each camera, select “Setting” on the right-hand side for the desired day. Choose MD for Motion Detection for the day and set a desired time, if not all day. Then you can copy the schedule to other days at the bottom. Click apply then ok, then apply again. You can now click copy at the bottom and copy the schedule to other channels as well. Or choose another channel at the top to setup a different schedule.

How Do I upgrade my system’s Firmware?

Make sure to download your firmware from our website here: https://www.laviewsecurity.com/cms/download/

Once the file is downloaded, extract the file and place it onto a flash drive. Then connect the flash drive to a USB port on the NVR.
Please go to Main Menu>System>Maintenance>Version and select upgrade. Choose your Firmware file from the list.

How to I download videos off my NVR?

To download video footage you’ll need a flash drive inserted into one of the USB ports on the system. Then go to Main Menu>Backup. Once in the Backup page, you’ll need to select the USB device from the list. Then click on “Backup” at the bottom and you’ll have the file selector screen show up. Make sure AVI is checked, then proceed to backup. You can select a specific channel along with date and time you want to backup. Click on Add, then the list should update. Each file will have a start and end time. Check mark the files desired for back up and click backup at the bottom. Once the progress bar finishes, you now have the files on your USB drive.

I forgot the password for my system, how do I reset it?

Please email us at info@laviewusa.com to reset the password for this system. In the email please mention you need a password reset along with the model number and date that displays on the main view of the system. A technician will reply with some instructions and a temporary password for your system.

I have port forwarding setup, but my external IP address keeps changing. Can I fix this?

Yes, you can either contact your ISP and ask them for a static IP address or setup a DDNS. LaView does offer a free DDNS service that you can setup with these instructions:

To set up a DDNS please go to www.laviewddns.com and register.

After registering and creating your domain name we need to enable the DDNS feature.

Please go to Main Menu>App Center>DDNS.

Enable DDNS: √ (Checked)

DDNS Type: Laview

Domain Name: “yourdomainname”.laviewddns.com (“yourdomainname” is the name you created don’t use that or the “ “)

User Name: your email account used for www.laviewddns.com

Password: password used for www.laviewddns.com

Server IP: Laviewddns.com

Port: 8000

Please note, in order for the DDNS to work, port forwarding must be setup. You can now use your Domain name to access your system instead of IP.

I have some trees in my yard that are triggering my motion detection. How can I fix this?

You can setup areas for your motion recording within the camera’s configuration. Go to Main Menu>Configuration>Alarm>Set Area “Setting”. In that section, you’ll have a preview of one of the camera along with a red grid over it. You can clear the area and only draw specific areas with motion detection. Or you can just remove the areas by clicking and dragging over the red boxes. Everything in red will trigger motion, anything clear will not.

Which mobile app do I need?

-If you have DVR starting from LV-N52xxxx please download “LaView Patrol”

-If you have DVR starting from LV-N9xxxx, LV-D11xxxx, LV-D21xxx, or LV-T94xxxx, please download “LaView Net”

-If you have DVR starting from LV-D04xxxx, or LV-D51xxxx  please download “LaView Mobile”

The system worked seamlessly until last week when it suddenly shut off and now won’t come back on

Would suggestion you follow the instruction below for troubleshooting,

1.Please ensure the cameras are connected, would suggest you to connect them directly to the PoE ports at the back of the system.

2.At the day time, try to cover the camera lens with your hands to see if there is a IR red light on the problematic cameras. And please also check if the camera goes hot when it is connected.

3.The camera appears not to get powe if there is no light and heat. We will need to check if it is the camera/port/cable issue.

1.At first, please switch the problematic camera to the workable PoE ports to test. You can also go to your PoE Configuration setting to check the power.

2.If it still doesn’t work with another port, please exchange the cable to check again. If possible, you can also add the camera to another system to confirm the problem.

Please contact our support team for further support if it does not help.

What should I do if I connect a LaView Saturn Camera to LV-N96, LV-N95, LV-N98 series NVR but only get 720P maximum resolution in main stream?

If you only get 720p in mainstream, it means the IP camera is set to H.265. Please use the following instruction to switch the camera to H.264 compression.

What features are LaView Saturn Series Camera compatible with LaView (LV-N95, LV-N96, LV-N98, LV-N99) Series NVR?

LaView Saturn Series IP Cameras have many great features designed to work with LaView Saturn Series NVR. If you already have a LaView NVR and wish to add a LaView Saturn IP Camera, you can do so using this instruction. However, we recommend using LaView Saturn Series IP Cameras with a LaView Saturn Series NVR for best performance.

The following features of LaView Saturn IP Camera are compatible with LaView Series NVR:

The following features may NOT be compatible

How to reset LaView Saturn IP Camera

3. Press and hold the reset button for at least 5 seconds until the camera restarts, and then the camera will be restored to factory default settings.

How to connect a LaView Saturn Series IP Camera to a Non-Saturn Series NVR

5a. If you are connecting the camera to the NVR PoE port, set up the Target IP to 192.168.254.xxx (xxx being a random number from 2-254), and Gateway to  192.168.254.1, Subnet Mask 255.255.255.0. Then unplug the camera from the PoE switch or Router and connect it to the NVR using Cat5e cable.

5b. If you are connecting the camera via LAN, use DHCP or set up the IP address to your network range. For example: Target IP 192.168.0.217, Subnet 255.255.255.0, Gateway 192.168.0.1

6. Go the NVR Menu => Camera => Camera.

7. Click on the channel which the camera is connected to (ie if the camera is connected to port 3 on the back of the NVR, click on channel 3). If you are connecting the camera via LAN, Click on any unused channel.

8. Change ‘Plug and Play’ to ‘Manual’ and enter the camera IP address (192.168.254.xxx or 192.168.0.217 as in previous example)

9. Change protocol to ONVIF and Management port is 80

10. Enter user name and password you set up when you activated the camera in step 3.

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 Specification Sheet – NVR – LV-N9508Q8E

 Specification Sheet – Camera – LV-PBK80804C

 Quick Start Guide – NVR – LV-N9508Q8E

 User Guide – NVR – LV-N9508Q8E

 Firmware – NVR – LV-N9608C8E LV-N9616D6E v3.5.31

 Client – LaView Net Client for Windows

 Client – LaView Net Client for Mac

 Video Player – VSPlayer for Windows

 Video Player – VSPlayer for Mac

 IP Portal – IP Search Portal (SADP) for Windows

 Plugin – Web Component for Safari / Mac

 Technical Support Articles

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How do I connect my TVI system to my phone app?

Please follow these steps to setup your mobile device. You can watch the YouTube videos and follow along or follow the instructions bellow.

IPhone:

https://www.youtube.com/watch?v=zshaTac0ka8

Android:

https://www.youtube.com/watch?v=G1DtkrYLIas

LaView NET app:

*If using 4G/LTE with bad signal, you may not obtain a picture. Attempt using a strong signal.

LaView DVR User Guide

Read Also : Camius DVR installation and user guide

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How do I download videos off my TVI System?

To download video footage you’ll need a flash inserted into one of the USB ports on the system. Then go to Main Menu>Export>Normal. Once in the exporting page, you’ll need to select the channel the video was recorded on along with the starting time and end time to search for footage.

Then click on “Search” at the bottom and you’ll have some video previews show up. You can select any of the previews and play it on the top right hand side. When you know what files you’ll need check mark the box on the upper left hand corner of the preview window and click on “Export” at the bottom. Once the export is done, you’ll now have all the files on your flash drive.

How do I format my HDD?

To format your HDD you’ll need to go to the Main Menu>HDD>General. Once in the HDD menu, check mark the box to the left-hand side of the HDD information. Then click on “Format” or “Int” at the bottom. Please note this will delete all information off the HDD.

How do I playback my recordings?

To playback videos go to Main Menu>Playback>Normal. In that section choose your camera(s) on the right-hand side. Then double click any of the days on the calendar with either a dark blue or red on them. This should automatically start playback for that day. Use the bar at the bottom to jump to a specific time during that day.

I have everything plugged in, but all I see on my screen is “No Video”

The system should automatically pick up cameras once they are connected and have power. Be sure to check the power source for the cameras. If the power is connected correctly there may not be enough power be supplied. Cup your hands over the lens and if the IR lights turn on, then the camera has enough power. If not, you may need to try a different outlet for the cameras.

I’m having issues connecting my DVR to my phone.

Possible Fixes:

1.Please go to Menu-Configuration-Network and under the General tab make sure enable DHCP is selected, if it is not enabled then select enable and apply. If you had to enable it, restart the NVR and try the P2P setup again.

2.If you are still having issues, make sure DDNS is NOT enabled(unchecked). If DDNS is checked, uncheck it and apply then go back to Platform Access and disable P2P and apply. Once both are disabled, do a power cycle and reboot the unit. After the unit restarts enable P2P again, and do another power cycle.

3.Go to Extranet Access, Platform Access or DDNS and make sure LaView P2P is selected then apply, also make sure “Enable Stream Encryption” is disabled.

4. If none of these work, then it could be a network issue. Try to restart your modem/router by unplugging it for about 45 seconds. Plug it back in and restart the NVR, then try to reconnect your system to the P2P account.

How do I find my system’s IP address?

To find your system’s IP address go to Main Menu>Maintenance>System Info>Network. The IPv4 Address at the top is your local IP. If your IP address is 0.0.0.0 or 192.0.0.64, this means your system is offline. There are a few causes from this, but usually it’s a bad ethernet cable or the cable is not plugged in properly to either the DVR or Router. If those are checked to be correct, try restarting your router by unplugging it for a minute and restarting the DVR.

Which mobile app do I need?

-If you have DVR starting from LV-N52xxxx please download “LaView Patrol”

-If you have DVR starting from LV-N9xxxx, LV-D11xxxx, LV-D21xxx, or LV-T94xxxx, please download “LaView Net”

-If you have DVR starting from LV-D04xxxx, or LV-D51xxxx  please download “LaView Mobile”

My system keeps rebooting every few minutes. – LV-T93 units Only

You’ll need to upgrade the systems firmware to fix this issue. Try to upgrade the firmware immediately after the system has restarted to avoid a potential reboot during the upgrade process. Please follow the instructions below to do this.

Please download the firmware here: https://www.dropbox.com/s/yf6thpfyx04ag33/digicap.dav?dl=0

Once you have that file, put it on a flash drive and connect the flash drive to the DVR. Go to Main Menu>Maintenance>Upgrade and click on the Digicap file, then upgrade at the bottom. Once this is complete the system will reboot, and you’ll have the new firmware.

How do I find my system’s IP address?

To find your system’s IP address go to Main Menu>Maintenance>System Info>Network. The IPv4 Address at the top is your local IP. If your IP address is 0.0.0.0 or 192.0.0.64, this means your system is offline. There are a few causes from this, but usually it’s a bad ethernet cable or the cable is not plugged in properly to either the DVR or Router. If those are checked to be correct, try restarting your router by unplugging it for a minute and restarting the DVR.

I need to reset my password – LV-D04xxxxx

Please email us at info@laviewusa.com to reset the password for this system. In the email please mention you need a password reset along with the model number and date that displays on the main view of the system. A technician will reply with some instructions and a temporary password for your system.

How do I back up files off my DVR? – LV-D04xxxxx

To backup files on your DVR connect the USB drive to the USB port then go to Main Menu-Storage-Backup-Select USB device-Backup-Select “AVI”-Choose Start & End Time-Add-Select File-Start. Once the file has been backed up to the device please disconnect the USB drive.

How Do I set up recording on my DVR? – LV-D04xxxxx

Instructions:

2. Go to Main Menu>Configuration>Record>Record Plan>SET>Select period 1 for Normal(Continuous) or MD (Motion Detection) and then check the Select All box to copy the settings to the rest of the week. Click Apply then OK. If you’d like to set up a different schedule for each day, set the record plan for specific days individually.

3. Click the “Copy” button in the Record Plan section to copy the settings to all the other camera channels, press Apply and then Ok. All channels will have the same color scheme if this is done correctly.

How do I connect my DVR to my cell phone? – LV-D04xxxxx

Please use our point to point service. To get the P2P service working on the DVR go to Main Menu- Configuration- Network- make sure DHCP is checked (if not please check then click app. to apply). Then go to P2P under network and make sure that state says online (For model LV-KDT0808B7W go to Advanced-P2P service).

If it says the DVR is offline please check the Ethernet cable. Once P2P is confirmed online we will move to the LaView Mobile app that you can download from the Play Store or App Store. In LaView Mobile we will add a device with the “+ Device” then enter the Device ID and password shown in the P2P area. Make sure to save on the top right. Once you have your new device click on it then select 4 cameras and click the Play button. Live View should now start.

Please download the LaView Mobile app. Use the links below.

Android:
https://play.google.com/store/apps/details?id=com.vss.laview&hl=en

 Apple IOS:
https://itunes.apple.com/us/app/laview-mobile/id955357794?mt=8

For the Ipad use the HD version, this is for tablet use.
https://itunes.apple.com/us/app/laview-mobile-hd/id972423374?mt=8

LaView Mobile P2P Set Up
Note: The setup was done with an Android phone. The iPhone setup process is almost identical.

2. Click on the “+ Device” option.

3. Go to DVR, Main Menu>Configuration>Network>P2P then scan QR code or manually enter Device ID and password.

4. Press the “Save” button to be taken to the device list.

5. Select Device and select cameras. Press “Play” for Android or “Live” for iPhone to start live view.

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How to reset the password to your Gamut recorder

This article will show you how to find the necessary information you need to send us so that we can help to reset the password for your Gamut recorder.

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First, turn the recorder on and move your mouse to the bottom of the camera live view screen. A blue bar will appear at the bottom; click on the ‘i’ symbol that I have marked in red in the screenshot below.

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This will open up a page of information about the recorder including the MAC address.

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You will need to send the MAC address and the date and time on the recorder, even if the time/date on the recorder is not actually correct. 

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This is very important, because we will generate a temporary password for you which is created based on the unique MAC address of the device and the time and date on it. If the date and time are accurate, just say that, or if you know it is five hours behind but the date is correct for example, just mention that when you email in and that should be sufficient. 

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Otherwise, just send in a picture clearly showing the MAC address and date/time on the device and say exactly when the picture was taken.

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Get in contact here, set the support status as ‘Password reset’ and the email subject as ‘Gamut password reset’. You will also need to send your original order/invoice number and the original delivery postcode to confirm your identity.

We will try to get back to you as soon as possible.

How to set up and view your Gamut PTZ on a Windows or Apple computer (GTIP210PTZ)

Purpose of The Guide

This guide will walk you through the initial configuration of your Gamut PTZ and show you how to view the camera on your computer.

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Before You Begin

Let’s Get Started

First we need to make sure that the camera is talking to your network. If you look on the box for the camera and on the side of the camera itself you should see a sticker that looks something like the one shown below.

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Make a note of the IP Address, User name and any Password shown on the sticker.

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Next we need to open Internet Explorer on the computer. In the address bar at the top of the page enter the IP address that you saw on the sticker. You should then be prompted to log in to the camera, here you need to use the User name and Password shown on the sticker, if there is no password on the sticker then leave the password field blank.

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Please make sure that you are using Internet Explorer and not any other browser. The reason for this is that most CCTV systems require the use of software called Active X to be able to display your live video and that software is only supported by Internet Explorer.

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If you are prompted to install any software you need to allow this to happen, this software enables your computer to display the video feed from the camera.

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At this point you should be seeing a live view from your camera and can go ahead and fit your camera wherever you need it. To watch your cameras in future you will simply need to open Internet Explorer, go to the IP Address from before and log in to the camera. From there you can also control the motion of the camera by using the PTZ controls shown below. These features are explained more in depth in other guides which can be found here.

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If you were unable to access your camera this way then it’s not a problem, we just need to use a different method. Alternatively if you wish to view the system without having to log in through Internet Explorer each time then continue reading and you will see how to view the camera without needing to log in each time.

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First open CMS5/VMS, the program that you installed before we began, and click on Device Manager. You will now be presented with a screen that looks like this:

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You should see a camera in the list that has the same IP Address as previously seen on the sticker on the camera. If you don’t then click the IPV4 Search button and after a few moments the camera will appear. Select the camera by ticking the box to the left of it and click Add.

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The camera will now be displayed in the bottom half of the window. Towards the right hand side you will see a number of buttons, you need to press the Modify IP button as highlighted in the following image.

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At this point if you wish to use the camera through Internet Explorer rather than CMS5 you are now able to. Make a note of the new IP address that the camera is displaying and follow the steps detailed near the top of this guide for accessing the camera using Internet Explorer.

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Now click the Home button to return to the main page for CMS5/VMS, then click Monitor. On the right hand side you will see your camera in the list of devices. Double click on your camera and the video feed will appear in the middle of the screen. If you then double click on the video if will go in to full screen mode so you can see a larger picture. To then control your camera click the button shown below and the PTZ controls will appear. As before more articles about controlling your camera can be found by clicking here.

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GAMUT RECORDER Installation and user guide

Read More : UNV Recorder Set Up Guide

How to add your Gamut recorder or camera to a mobile phone or tablet

Purpose of The Guide

This guide will show you how to add your Gamut camera or recorder to a phone.

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Before You Begin

Your Gamut device will need to be turned on and connected to your internet router. If you have a recorder with a hard drive you will need to use a TV or Internet Explorer to set it up for the first time, follow the quick start guide to do so.

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If you are using a recorder and cameras, make sure that the cameras are connected and working.

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If you are using a Wi-Fi bridge system with your camera, make sure that the bridges are turned on, wired correctly and communicating before you begin.

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You will need to download the app RXCamView onto your phone or tablet.

Android

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Apple

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Let’s Get Started

Open up RXCamView on your device and tap on the head and shoulders icon to open the side menu.

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Then tap on ‘Device List’.

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On the Device Manager page, tap on the ‘+’ icon then tap on ‘IPC/NVR/DVR’.

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The app will request permission to use your camera, allow it to. It will open up your camera and you need to point the camera to the QR code on the label on your recorder or camera.

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Once you have successfully scanned the QR code the app will prompt you to fill in some information. Leave the IP/Address and Media Port fields, the username is admin by default, and the password is blank by default.

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Then the device will appear in the device list, it should say ‘Connected’. If it says ‘connect close’ then check the password is correct and that nothing has been disconnected.

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If you tap on the play icon underneath the device, you will be taken to the live view window. Just tap on the name of the device to begin live view.

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To view recordings, just tap on the film reel icon at the bottom right below the live view screen:

For more information on the settings of the recorder, please refer to the quick start guide or the manual.

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If you find that the device only works when you are connected to the same internet router as it, and not when accessing it via another Wi-Fi network or with 4G, take a look at this guide.

How to access your Gamut camera or recorder using a Windows or Mac computer

Purpose of The Guide

This guide will show you how to access the live footage, recordings and settings of your Gamut camera or recorder, using a Windows or Mac computer.

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Before You Begin

Your Gamut device will need to be turned on and connected to your internet router. You will need to use a TV to set up the recorder for the first time, follow the quick start guide to do so. After the initial setup, a TV or monitor is not necessary when accessing the recorder via a network connection.

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If you are using a recorder and cameras, make sure that the cameras are connected and working.

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If you are using a Wi-Fi bridge system with your camera, make sure that the bridges are turned on, wired correctly and communicating before you begin.

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Let’s Get Started

Now that you have connected your recorder/camera to your internet router and turned it on, you will be able to view it using a program called Surveillance Client.

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First you will need to download some software called Device Config Tool, which will allow you to find out the IP address of the camera/recorder and edit some of the settings.

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Download it from here if you are using Windows, and here if you are using a Mac.

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Once the software has been downloaded and installed, you will see a window like the screenshot below. Make a note of the camera/recorders IP address.

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If the recorder/camera does not appear in the program, first ensure they are turned on and check the connections from the device to your internet router. If you are using a Wi-Fi bridge system, make sure that they are configured correctly (if they were not pre-configured) and are both turned on.

Surveillance Client

If you are using Windows you can download Surveillance Client from here.

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If you are using a Mac, download it from here.

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When you have downloaded and installed Surveillance Client you will be presented with a set-up wizard. Click Next, then Add Online Device. Your recorder/camera should appear in the list; select it then click Add Selected Device. 

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Now choose a name for the recorder/camera. By default the username is admin and the password is blank. Now click ‘Add’.

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You will see the device appear in the left hand pane. Select it, click ‘Import’, then open the ‘DefaultGroup’ folder on the right side and you will see it has been added.

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Click ‘Next’ then ‘Finish’ and you will be taken to the main menu. Now click on ‘Main View’.

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When you are taken to Main View, double click on DefaultGroup, then the name of your recorder (if you have one) and the cameras will be shown. In the screenshot I only have one camera connected, which is signified by the green play icon. Double click on the camera name to begin live view. If you want the camera to be in full screen, double click on the live feed.

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To access recordings, go to back to the Control Panel and then click on Remote Playback. Open up DefaultGroup on the left side panel, then select the cameras which you would like to view recordings from and click the play button. You can select the date using the calendar on the bottom right.

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To access the settings of the recorder/camera itself, go to the Control Panel, click on Group Device, then click on the spanner icon next to your recorder.

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For more information on the settings of the recorder, please refer to the quick start guide or the manual.

MORE PAGES >>>

ALIBI Vigilant NVR User Manual, This manual describes how to use your NVR locally and on the Web interface.
In this manual, the terms “IP camera” and “IPC” both refer to “network camera”, which requires a connection to the network. The IP device mentioned in this manual refers to either an IP camera (also known as network camera) or a Digital Video Server

Preface

This manual describes how to use your NVR locally and on the Web interface.

In this manual, the terms “IP camera” and “IPC” both refer to “network camera”, which requires a connection to the network. The IP device mentioned in this manual refers to either an IP camera (also known as network camera) or a Digital Video Server (DVS).

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Part I Local Operations

An NVR supports two types of operations: local operations and web-based remote operations. With local operations you connect a monitor and a mouse to the NVR and use the mouse to operate the system. If your NVR has buttons on the front panel or is delivered with a remote control, you may also control your NVR by pressing the front panel buttons or using the remote control.

The NVR has an embedded web server that allows web-based operations. To do this, you need a PC that has a network connection to the NVR and is installed with a web browser. You just need to navigate to the NVR’s IP address and log in to the Web interface like you log in to the system locally.

This section describes local operations.

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1 before you begin

Please be aware that the parameters that are grayed out on the system user interface (UI) cannot be modified. The parameters and values displayed may vary with device. Figures in this manual are for illustration purposes only.

User Login

Use the default username admin and password 123456 for your first login.

j^ CAUTION!

The default password is intended only for the first login only. It should be immediately changed to a strong password. Strong Passwords contain at least nine characters that include letters, numbers and special characters.

Local Operations

You can refer to Initial Configuration and complete a quick configuration.

NOTE!

Unless otherwise specified, all operations described in this manual are performed with a mouse by the right hand. See Mouse Operations for details.

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Mouse Operations

Table 1–1 Mouse Operations

Front Panel Buttons

The front panel buttons may vary with NVR model.

Table 1–2 Front Panel Buttons 1

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Table 1–3 Front Panel Buttons 2

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Remote Control

Table 1–4 Functions of the Buttons on the Remote Control

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ALIBI Vigilant NVR

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2 initial configuration

Preparation

Device Login

The login page appears after the NVR starts up.

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Login

Please change the default password. Change now?

No

Change Password

Username  admin

Old Password

Password  Weak

Confirm

OK  Cancel

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Note:

To disable unlock pattern, click System > User. See User
Configuration for details.

Wizard

The wizard can guide you to complete the most basic setup. The following page appears after your login:

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Note:

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3 live view

Live View Status

The following icons are used to indicate alarms, recording status, and audio status in a live view window.

Table 3–1 Live View Window Icons

Window Toolbar

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Screen Toolbar

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Shortcut Menu

A shortcut menu as shown below appears when you right-click in a window. Some menu items are described in Shortcut Menu Description.

Table 3–2 Shortcut Menu

Table 3–3 Shortcut Menu Description

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Sequence Operation

The sequence operation requires you to configure the screen layout, windows, linked cameras, and the sequence interval.

This example describes how to configure sequence for five cameras based on a 4-window screen layout.

NOTE!

The number of windows that can be displayed may vary with NVR
model.

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NOTE!

Zoom

Zoom in on an area of images in a window for details.

Preview Configuration

Normally, live view (video) is available after you complete the basic setup by following the wizard. You can click System > Preview and edit preview setting as needed, including video output, image resolution, default layout, and sequence interval. The video output and the number of windows supported may vary with NVR model.

NOTE!

Pressing and holding the scroll wheel for at least 3 seconds will
restore the default resolution.

Preview Configuration

Each preview window (window for short) links to a camera. By default, window 1 links to camera D1, window 2 links to camera D2, and so on. You may want to change the link to display live video from a camera in another specified window. The following example describes how to link window 1 to camera D2 and link window 2 to camera D1.

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Step 1: Click window 1 on the right, and then click D2 under Camera on the left. Now D2 appears in window 1, and None appears in window 2. Meanwhile, o is cleared for camera D1, meaning D1 is not linked to any window.

Step 2: Click window 2 on the right, and then click D1 under

Camera on the left. Now D1 appears in window 2. Click Apply to

save the settings.

Advanced Configuration

Click the Advanced tab and then select Sub Stream First so the NVR uses the sub stream to establish live video from multiple cameras simultaneously. This function is disabled by default.

ALIBI Vigilant NVR User Manual

Read Next : Alibi Recorder Firmware

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4 channel configuration

Channel Management

This chapter describes how to add and manage IP devices in your NVR. The IP devices mentioned in this manual mainly refer to IP camera (or network camera); sometimes they can also be Digital Video Server (DVS). Before you start, make sure the IP devices are connected to your NVR via network.

CAUTION!

An IP device should be connected to one NVR only. An IP device managed by multiple NVRs may cause unwanted issues.

Adding an IP Device

This section provides multiple options to add an IP device. Some options are only applicable to certain NVR models. Choose one as appropriate.

Option 1

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NOTE!

For a Digital Video Server (DVS), a window appears when you click
Add, and you need to select channels to add the connected
cameras.

Option 2

This option is not applicable to NVRs with PoE ports or switching ports.

Option 3

This option is only applicable to NVRs with PoE ports or switching ports. Connect an IP camera to a PoE port or a switching port with a network cable. The connected camera will be added to the NVR

automatically. Check status under Camera > Camera > Camera.

0 means live video from the camera is available. Click © to view

live video.

If the camera is connected via a network switch, click ışı under

Cam Config in the window displayed, set Add Mode to Manual

and then complete the settings correctly.

NOTE!

» appears under Status if the power output from a PoE port is
below or above the rated power of the connected camera.

Option 4

Use this option to add an IP device that is connected to a different router, for example, when the NVR and the IP device are connected across the Internet.

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NOTE!

First you need to enable port mapping at Setup > Port > Port
Mapping on the IP device’s Web interface.

• By MyDDNS

a. On the IP device’s Web interface, go to Setup > Network > DDNS, enable DDNS, select MyDDNS, set a domain name and get the server address.

NOTE!

• By a domain name

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NOTE!

Option 5

Use this option only when the IP device to add supports the standard RTSP, and all you need from the IP device are just view live and playback. IP devices added in this way cannot be configured from the NVR.

Sort Cameras

Sort cameras to display in the desired order.

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NOTE!

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NOTE!

Fisheye Configuration

Only certain NVR models can dewarp images from fisheye cameras.

NOTE!

Fisheye configuration is supported only by certain fisheye
cameras.

Configuration

Dewarping

NOTE!

Dewarping is available in live view and playback (in normal and
corridor playback modes). The operations are similar. The
following describes dewarping in live view.

Click Fisheye Mode on the window toolbar. The figure below appears. Set mounting mode and display mode.

Fisheye Mode x

Mount

Display Mode

Three mounting modes are available: ceiling, wall, desktop. Ceiling and desktop mounting modes use the same dewarping

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Operations Example: Ceiling Mount and Fisheye+3PTZ camera

On a PTZ image, drag the mouse to rotate the image or use the scroll wheel to zoom in or out. A box appears on the fisheye image as the image rotates, and as you drag the box or move the scroll wheel on the fisheye image, the corresponding PTZ image rotates or zooms in or out as well.

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Advanced Functions

Upgrade connected IP cameras or restore factory default settings for cameras under Camera > Camera > Advanced.

Click Check to see if the version of the connected IP camera is up to date. You may upgrade cameras by cloud ( ) or by disk ( ) one by one, or select multiple cameras and then click Upgrade by Cloud or By Disk to upgrade cameras in batches.

OSD Configuration

On Screen Display (OSD) are characters displayed with video images, for example, camera name, date and time, and people counting statistics.

Click Camera > OSD; or click

on the preview window toolbar.

NOTE!

If camera name exceeds 20 characters, only the first 20 characters
will be used as the OSD camera name.

• If camera name exceeds 20 characters, and you want to overlay a different camera name on video image:

Image enhancement

Exposure

1. Click the Exposure tab.

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White balance

Advanced settings

(Optional) To clear a mask area, click

Setting and Calling a Preset

A preset position (preset for short), is a saved view used to quickly steer the PTZ camera to a specific position. A preset consists of the following settings: pan and tilt positions, zoom, focus, and iris. 1. Access the PTZ Management window. For the detailed steps, see PTZ Control Window and PTZ Management Window.

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2. Add presets.

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6 recording and snapshot

Video recording has different levels of priority, which from high to low is: event recording, manual recording, and scheduled recording.

Encoding Settings

Recording

The parameters and options displayed may vary with camera model and version. Some functions may be unavailable if the camera version is too low. In this case, you need to upgrade the camera first.

Snapshot

Set resolution, image quality and snapshot interval for snapshots taken according to schedule or triggered by an event.

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NOTE!

Draw or Edit a Schedule

Make a recording or snapshot schedule by drawing (pressing and dragging) or by editing (using the Edit button). The operations for recording and snapshot are similar, so this section only describes how to make a recording schedule.

Scheduled Recording

Scheduled recording records video according to the set schedule. It is different from manual recording and alarm-triggered recording. A 24×7 recording schedule is enabled by default and may be edited as needed to record video in specified periods only. See Draw or Edit a Schedule for the detailed steps. Make sure the schedule type is Normal. The set schedule appears in blue, which stands for scheduled recording.

Scheduled Snapshot

Configure scheduled snapshot under Storage > Snapshot. Scheduled snapshot is similar to scheduled recording (see Scheduled Recording for details). Make sure the schedule type is Normal.

Motion Detection Recording and Snapshot

When enabled, a motion detection alarm occurs if an object inside the detection area moves to a certain extent (see Motion Detection for more details). Motion detection alarms can trigger actions including recording and snapshot.

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Motion Detection Recording

Motion Detection Snapshot

Motion detection snapshot is similar to motion detection recording. Enable and configure motion detection alarm first (see steps 1 to 3 in Motion Detection Recording for details), and then proceed with the following steps.

Alarm Triggered Recording

Alarm Triggered Snapshot

Alarm triggered snapshot is similar to alarm triggered recording. Enable and configure alarm input first (see steps 1 to 2 in Alarm Triggered Recording for details), and then proceed with the following steps.

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Manual Recording

Right click on the preview window, select Manual in the shortcut menu. Click the Manual Recording tab, select the desired camera and then click Start. To stop manual recording, select the camera and then click Stop.

Manual Snapshot

Manual snapshot is similar to manual recording. Right click and select Manual > Manual Snapshot, select the desired camera, and then click Start. Click Stop to stop.

Holiday Recording and Snapshot

Holiday recording and snapshot allows you to specify certain time periods as holidays for scheduled recording and snapshot. Specify

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certain date(s) as holidays first, and then configure recording or snapshot schedules for these days.

Holiday Recording

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Holiday Snapshot

Holiday snapshot is similar to holiday recording. First you set holidays under System > Time > Holiday, and then configure a snapshot schedule under Storage > Snapshot. Set a snapshot schedule as described in Scheduled Recording. Make sure Holiday is selected from the Select Day drop-down list.

Other Recording and Snapshot Types

Other recording and snapshot types:

Adding a Tag

Playback by Tag

Playback by Motion Detection

Search for and play recordings triggered by motion detection during a specified time period.

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NOTE!

Make sure motion detection is enabled and alarm-triggered
recording has been configured before you use this function. See
Motion Detection and Alarm-Triggered Actions for details.

Playback by Video Loss

Search for and play recordings triggered by video loss during a specified time period.

NOTE!

Make sure video loss alarm is enabled and alarm-triggered
recording has been configured before you use this function. See
Video Loss and Alarm-Triggered Actions for details.

Playback by Smart Search

This function provides an efficient way to review recordings containing smart search results such as detected motions. In smart playback mode, the system analyzes recordings for smart

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search results. If such results are detected, the progress bar is highlighted in green, and the video plays at the normal speed, allowing you enough time to catch details; otherwise, the video plays at 16x speed to save time.