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GAMUT RECORDER Installation and user guide

XVR AiD — Tue, 12 Dec 2023 09:05:10 +0000

GAMUT RECORDER Installation and user guide, Gamut are manufacturers of professional-grade security and CCTV solutions, all built to withstand the most demanding CCTV trade and commercial applications. Since being founded in Bristol in 2009, Gamut cameras and recorders are used by a wide base of tradesmen and installers, servicing the home, business and local government markets. To ensure reliable build and picture quality, all products are put through a rigorous testing process both in-house and in the field before they allowed to bear the Gamut badge.

How to reset the password to your Gamut recorder

This article will show you how to find the necessary information you need to send us so that we can help to reset the password for your Gamut recorder.

First, turn the recorder on and move your mouse to the bottom of the camera live view screen. A blue bar will appear at the bottom; click on the ‘i’ symbol that I have marked in red in the screenshot below.

This will open up a page of information about the recorder including the MAC address.

You will need to send the MAC address and the date and time on the recorder, even if the time/date on the recorder is not actually correct.

This is very important, because we will generate a temporary password for you which is created based on the unique MAC address of the device and the time and date on it. If the date and time are accurate, just say that, or if you know it is five hours behind but the date is correct for example, just mention that when you email in and that should be sufficient.

Otherwise, just send in a picture clearly showing the MAC address and date/time on the device and say exactly when the picture was taken.

Get in contact here, set the support status as ‘Password reset’ and the email subject as ‘Gamut password reset’. You will also need to send your original order/invoice number and the original delivery postcode to confirm your identity.

We will try to get back to you as soon as possible.

How to set up and view your Gamut PTZ on a Windows or Apple computer (GTIP210PTZ)

Purpose of The Guide

This guide will walk you through the initial configuration of your Gamut PTZ and show you how to view the camera on your computer.

Before You Begin

• Connect your camera to the power.

• Connect your camera to your internet router using an Ethernet cable. If you are using this camera with a pair of Wi-Fi bridges it is still best to set the camera up first by connecting it directly to your internet router.

• Ensure you have a computer available that is connected to the same internet router as the camera.

• If you are using Windows install CMS5 from here, or if you are using an Apple device install VMS from here.

Let’s Get Started

First we need to make sure that the camera is talking to your network. If you look on the box for the camera and on the side of the camera itself you should see a sticker that looks something like the one shown below.

Make a note of the IP Address, User name and any Password shown on the sticker.

Next we need to open Internet Explorer on the computer. In the address bar at the top of the page enter the IP address that you saw on the sticker. You should then be prompted to log in to the camera, here you need to use the User name and Password shown on the sticker, if there is no password on the sticker then leave the password field blank.

Please make sure that you are using Internet Explorer and not any other browser. The reason for this is that most CCTV systems require the use of software called Active X to be able to display your live video and that software is only supported by Internet Explorer.

If you are prompted to install any software you need to allow this to happen, this software enables your computer to display the video feed from the camera.

At this point you should be seeing a live view from your camera and can go ahead and fit your camera wherever you need it. To watch your cameras in future you will simply need to open Internet Explorer, go to the IP Address from before and log in to the camera. From there you can also control the motion of the camera by using the PTZ controls shown below. These features are explained more in depth in other guides which can be found here.

If you were unable to access your camera this way then it’s not a problem, we just need to use a different method. Alternatively if you wish to view the system without having to log in through Internet Explorer each time then continue reading and you will see how to view the camera without needing to log in each time.

First open CMS5/VMS, the program that you installed before we began, and click on Device Manager. You will now be presented with a screen that looks like this:

You should see a camera in the list that has the same IP Address as previously seen on the sticker on the camera. If you don’t then click the IPV4 Search button and after a few moments the camera will appear. Select the camera by ticking the box to the left of it and click Add.

The camera will now be displayed in the bottom half of the window. Towards the right hand side you will see a number of buttons, you need to press the Modify IP button as highlighted in the following image.

At this point if you wish to use the camera through Internet Explorer rather than CMS5 you are now able to. Make a note of the new IP address that the camera is displaying and follow the steps detailed near the top of this guide for accessing the camera using Internet Explorer.

Now click the Home button to return to the main page for CMS5/VMS, then click Monitor. On the right hand side you will see your camera in the list of devices. Double click on your camera and the video feed will appear in the middle of the screen. If you then double click on the video if will go in to full screen mode so you can see a larger picture. To then control your camera click the button shown below and the PTZ controls will appear. As before more articles about controlling your camera can be found by clicking here.

GAMUT RECORDER Installation and user guide

How to add your Gamut recorder or camera to a mobile phone or tablet

Purpose of The Guide

This guide will show you how to add your Gamut camera or recorder to a phone.

Before You Begin

Your Gamut device will need to be turned on and connected to your internet router. If you have a recorder with a hard drive you will need to use a TV or Internet Explorer to set it up for the first time, follow the quick start guide to do so.

If you are using a recorder and cameras, make sure that the cameras are connected and working.

If you are using a Wi-Fi bridge system with your camera, make sure that the bridges are turned on, wired correctly and communicating before you begin.

You will need to download the app RXCamView onto your phone or tablet.

Android

Apple

Let’s Get Started

Open up RXCamView on your device and tap on the head and shoulders icon to open the side menu.

Then tap on ‘Device List’.

On the Device Manager page, tap on the ‘+’ icon then tap on ‘IPC/NVR/DVR’.

The app will request permission to use your camera, allow it to. It will open up your camera and you need to point the camera to the QR code on the label on your recorder or camera.

Once you have successfully scanned the QR code the app will prompt you to fill in some information. Leave the IP/Address and Media Port fields, the username is admin by default, and the password is blank by default.

Then the device will appear in the device list, it should say ‘Connected’. If it says ‘connect close’ then check the password is correct and that nothing has been disconnected.

If you tap on the play icon underneath the device, you will be taken to the live view window. Just tap on the name of the device to begin live view.

To view recordings, just tap on the film reel icon at the bottom right below the live view screen:

For more information on the settings of the recorder, please refer to the quick start guide or the manual.

If you find that the device only works when you are connected to the same internet router as it, and not when accessing it via another Wi-Fi network or with 4G, take a look at this guide.

How to access your Gamut camera or recorder using a Windows or Mac computer

Purpose of The Guide

This guide will show you how to access the live footage, recordings and settings of your Gamut camera or recorder, using a Windows or Mac computer.

Before You Begin

Your Gamut device will need to be turned on and connected to your internet router. You will need to use a TV to set up the recorder for the first time, follow the quick start guide to do so. After the initial setup, a TV or monitor is not necessary when accessing the recorder via a network connection.

If you are using a recorder and cameras, make sure that the cameras are connected and working.

If you are using a Wi-Fi bridge system with your camera, make sure that the bridges are turned on, wired correctly and communicating before you begin.

Let’s Get Started

Now that you have connected your recorder/camera to your internet router and turned it on, you will be able to view it using a program called Surveillance Client.

First you will need to download some software called Device Config Tool, which will allow you to find out the IP address of the camera/recorder and edit some of the settings.

Download it from here if you are using Windows, and here if you are using a Mac.

Once the software has been downloaded and installed, you will see a window like the screenshot below. Make a note of the camera/recorders IP address.

If the recorder/camera does not appear in the program, first ensure they are turned on and check the connections from the device to your internet router. If you are using a Wi-Fi bridge system, make sure that they are configured correctly (if they were not pre-configured) and are both turned on.

Surveillance Client

If you are using Windows you can download Surveillance Client from here.

If you are using a Mac, download it from here.

When you have downloaded and installed Surveillance Client you will be presented with a set-up wizard. Click Next, then Add Online Device. Your recorder/camera should appear in the list; select it then click Add Selected Device.

Now choose a name for the recorder/camera. By default the username is admin and the password is blank. Now click ‘Add’.

You will see the device appear in the left hand pane. Select it, click ‘Import’, then open the ‘DefaultGroup’ folder on the right side and you will see it has been added.

Click ‘Next’ then ‘Finish’ and you will be taken to the main menu. Now click on ‘Main View’.

When you are taken to Main View, double click on DefaultGroup, then the name of your recorder (if you have one) and the cameras will be shown. In the screenshot I only have one camera connected, which is signified by the green play icon. Double click on the camera name to begin live view. If you want the camera to be in full screen, double click on the live feed.

To access recordings, go to back to the Control Panel and then click on Remote Playback. Open up DefaultGroup on the left side panel, then select the cameras which you would like to view recordings from and click the play button. You can select the date using the calendar on the bottom right.

To access the settings of the recorder/camera itself, go to the Control Panel, click on Group Device, then click on the spanner icon next to your recorder.

For more information on the settings of the recorder, please refer to the quick start guide or the manual.

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ICRealtime Password Reset and Recorder Initialization

XVR AiD — Mon, 17 Apr 2023 20:16:08 +0000

ICRealtime Password Reset and Recorder Initialization This guide will walk you through initializing the recorder properly so the password can be reset by the client without sending a technician onsite. If the Initialization steps are not done correctly, the only way to reset the password is to call IC Realtime Technical Support and use a Backdoor Password at the recorder. The steps below require a monitor or TV (HDMI or VGA) connected directly to the recorder, as well as a USB mouse.

Recorder Initialization

When the recorder boots up the first time, you will see the Device Initialization window come up. The first screen has you choose a Location (Country), Language, and Video Standard. The most important option is the Video Standard. It needs to be set to NTSC for use in the United States. When the settings are verified correct, click the Next button.

The 2nd window allows you to select your Time Zone and manually enter your time. Verify your settings and click the Next button.

On the following page, you will set the device password for the admin user account. You will be have to enter a password that has a minimum of 8 characters. Passwords are case-sensitive, and you can use letters, numbers, and the symbols found along the top row of the onscreen keyboard. NOTE: Some software (ConfigTool on Mac OS, for example) will not allow you to use anything other than letters and numbers for the password. A minimum 8-character password with a combination of letters and numbers is sufficient for security purposes, as our recorders are less susceptible to Brute-force password attacks than other devices due to the account lockout. The Prompt Question field is used to create a password reminder, which can be viewed from the login screen once the recorder has been initialized.

The next step is to create an Unlock Pattern connecting at least 4 of the 9 dots in a 3×3 grid. The pattern can be used in lieu of using the username & password on the local monitor. Left-click & hold the left mouse button to draw the pattern. If you choose to draw the pattern, you will be asked to draw it once, then draw it again to set it. Once you draw the pattern a second time, the screen will automatically change to the Password Protection screen. If you choose not to use the pattern, click the Skip button.

The last step in the process is THE MOST IMPORTANT STEP if you wish to prevent the need for a backdoor password. You will be asked to choose and answer 3 Security Questions that will allow you or your client to reset the password. You may choose meaningful questions and answer them with unique answers, or you may choose to give the same answer to each question. Each question has a number of options, which can be accessed by left-clicking once anywhere in the Question field. If you choose not to set the Security Questions, click the Green button next to Security Questions to disable them. When you are finished with the Security Questions, click the Save button to continue.

After the Device Initialization is complete, you will be taken through the Startup Wizard. Using the Startup Wizard will guide you through enabling auto-updates (although this is an option on our recorders, we do NOT yet have an upgrade server that will push out firmware updates to our cameras or recorders), general settings, Network Time Protocol (NTP) & Daylight Saving Time (DST), Network, P2P, Basic, Encode, and Schedule settings for your recorder. All of the Settings in the Startup Wizard can be configured later using the main menu. When you finish the Startup Wizard, click the OK button when you see the Thank you for purchasing our product prompt, and your recorder is ready to go.

ICRealtime Password Reset

To reset a forgotten password, right-click on the screen to bring up the System Login window. Click either the Forgot Pattern or Switch User buttons to go to the traditional login screen. There are icons to the right of both the User Name and Password fields. The icon next to User Name will show the Prompt Question that was set when the password was established when the mouse hovers over the icon. If the password is still unknown, click the Forgot Password icon to the right of the Password field . This will bring up the Reset Password – Security Questions screen, shown below.

Type the Security Question answers into their respective fields (answers are case-sensitive), then click the Next button. On the next screen, you will be asked to enter & confirm your new password for the admin account. Enter the password in the boxes next to New Password and Confirm Password, then click the Save button.

If the password is accepted, you will see the Successfully reset password message. Click OK on that message, and you will be taken to the System Login screen, where you will need to type your new password to access the settings.

Enter your new password to login.

Resetting a Recorder Password and Taking Ownership

Acquiring an Unlock Code
Prerequisites
Security Question Login Method
Unlock Code Login Method
Password Management
Best Practices

Acquiring an Unlock Code

Users that no longer have credentials to login will need to fill out a Forgot My Password request using this link . An iCare specialist will work with you to facilitate this and provide an unlock code.

Prerequisites

Serial Number of unit (This will be needed to generate Unlock Codes for units purchased after 2016)
Date the recorder is currently set to (This is important in generating the proper Unlock Code as well)
HDMI Monitor and USB Mouse attached to Recorder. Login must be completed using the local GUI system. (Unlock Codes will not work through web GUI or software)

Security Question Login Method (If you have set Security Questions)

Using a mouse attached to the Recorder, right click and select “Main Menu”. This will populate the login screen. Click on “Forgot Pattern” as shown on image below.
Click on the “Forgot Pattern” as shown below.
Answer the security questions then click “Next.”
If answered correctly, you will be prompted to create a new password and to confirm the new password as shown below:

Unlock Code Login Method (If not using Security Questions Method)

Using a mouse attached to the Recorder, right click and select “Main menu”. This will populate the login screen. If your login screen requires a pattern, click on “Forgot Pattern” as shown on image below. Otherwise move to the next step.
Login with username “admin” and the Unlock code (or one of the unlock codes) given.
If successful, you may have a prompt populate as shown below. If so, create a new password under “New Password” and type in the same password under “Confirm Password.” You can also create a Password Hint. The new password setup is now complete. If you do not have this prompt, you will be logged in to the Main Menu (as admin). Follow the next steps.
In the Main Menu, go to Settings > System > Account. Click on “Add User” as shown below. You will need to create an new admin level account (group level set to admin) to modify the “admin” account. This is because user accounts cannot be modified if they are currently logged in.
Once you have created a new account, right click and go to Main Menu. Select “Shutdown” and then under the drop down, select “Logout” or “Logout Menu User” as shown below. This will log you out of the “admin” account so you can login with the new account that was set up in the previous step.
Right click then select “Main Menu.” Login with the new account that was set up in Step 4 then go to Settings > System > Account. Click on the “admin” account then click on “Modify”
Under “Old Password”, input the Unlock Code. Input a new password under “new Password” and copy that password under “Confirm Password.” Click “Save” when done.

Password Management

The management of usernames and passwords lies solely with the end customer. It is their responsibility to document and save these credentials. IC Realtime does not save your device login information and is not able to provide any user created or changed user names or passwords. IC Realtime strongly urges end customers to document security system credentials in some type of password management system, like KeePass or LastPass.

Best Practices

Document all of your credentials in a Password Management System, like KeePass or LastPass.
When setting up a new recorder, follow the Initialization process and answer the security questions. In the event of a lost password, the security questions can be answered to reset the admin password (the security questions can be the same answers. It is recommended to document the questions and answers as well)
Create a different admin level user / account as a backup as well as different accounts for lower level user access only.
Setup a password Hint. If you have this option, creating a password hint will help to remember the password.

Lost Remote Access

Remote Access is the ability to see your cameras when you are not on site and there are two ways you can get remote access for your cameras. You can connect over a Peer to Peer (P2P) connection, by using the serial number of the recorder, or by port forwarding and setting up a DDNS. First verify which one you are connecting with before proceeding.

Q. Why can I only see my cameras when I am home?

A. Your device is most likely added for local access by the devices local IP. For remote access, please refer to our help documents on setting up P2P or by Port Forwarding.

Q. Why can’t I see any cameras on my phone but it works on other devices?

A. On some systems only 1 user can log into an account at once unless you check off “reusable” inside of the account settings of the recorder.

Q. Why can’t I see my cameras after changing internet provider / WiFi / router?

A. Changing your network / network devices can cause your recorder to not show your cameras remote because of a couple reasons. If you are using P2P, you can simply enable DHCP under TCP/IP and it should allow access. If not Click Here for further P2P troubleshooting. If you are using a DDNS or static external IP then you will need to DHCP your recorder under TCP/IP and port forward your TCP port again. Once port forwarded, go to your DDNS settings under network and test the DDNS to ensure it picked up your new external IP.

Q. Why can’t I see my cameras after I reset my router?

A. If you reset your router and are using P2P then you need to DHCP your IP and it will connect again. If you port forwarded and can not see your cameras then this means the port forwarding rules you set for the recorder have been wiped. You will need to go into the router and port forward your TCP port for remote access.

For help port forwarding Click Here.

Ens Emerald Recorder installation guide

XVR AiD — Mon, 26 Dec 2022 06:42:57 +0000

Ens Emerald Recorder installation guide Emerald IPC support “Plug and Play” with UNV NVR, the default protocol is ONVIF, basic video functions will be no problem, only intelligent functions are affected. If a customer needs to use intelligent functions, then they can directly modify via Web or local on NVR which is shown below.

Emerald Recorder Plug n Play Interaction

Answer

Emerald IPC and UNV NVR

Emerald IPC support “Plug and Play” with UNV NVR, the default protocol is ONVIF, basic video functions will be no problem, only intelligent functions are affected. If a customer needs to use intelligent functions, then they can directly modify via Web or local on NVR which is shown below.

Ens Emerald Recorder installation guide

Read Next :

Uniview Software Firmware Download

EnsSecurity Recorder Setting Up a DDNS

Note: Cloud updates for Emerald IPCs will not pass through and update via cloud.

Check the camera and click Modify

Change the Add model to IP Address

Change the protocol to Uniview

Note: For UNV IPC and Emerald NVR, use Private Protocol on the Emerald NVR.

Emerald IPC and Emerald NVR

Emerald IPC and Emerald NVR support “Plug and Play” default by using private protocol.

Cheat Sheet

Answer

Mobile Application

ENS View
https://play.google.com/store/apps/details?id=com.emerald.ens&hl=en_US&gl=US -Android
https://apps.apple.com/us/app/ens-view/id1601755755 -Apple

CMS Application Name:

ENS Station
https://drive.google.com/drive/folders/1k-ob8xa2DNg1KMYiyxVohP08L15OtBqP

Emerald IP Tool Name:

Cloud Account Webpage

https://www.star4live.com/login

Line Crossing Configuration

Answer

1. In the NVR menu, select VCA

2.In the VCA menu, ensure you are on the VCA config tab located on the left and then select the camera that is needed for line crossing setup.

Under smart intrusion prevention enable Cross line Detection and select the gear icon .
On the following page, you are able to draw a line intrusion as desired.

– You also have many options to configure as needed. ( trigger direction, sensitivity, etc.)

3. In the Trigger Action setting, you are able to select different triggers when motion is detected on the drawn line.( buzzer, send email, pop up window)

4. In the Arming Schedule setting, you are able to set up a schedule with times as desired.

5. In the Advanced setting, you are able to specify maximum and minimum size for Motor vehicles, Non motor vehicles, and pedestrians.

6. Apply and save settings.

7. * optional Select copy if you wish to apply the same settings to other cameras.

Intrusion Detection Configuration

Answer

Intrusion Detection Setup (Local GUI)

In the NVR menu, select VCA

2.In the VCA menu, ensure you are on the VCA config tab located on the left and then select the camera that is needed for Intrusion detection setup.

Under smart intrusion prevention enable Intrusion Detection and select the gear icon .

3. On the following page, you are able to create a drawing for the intrusion detection area.

*note minimum of 3 points, maximum of 6. Double click to finish drawing.

You are also able to configure settings as desired (sensitivity, time threshold, etc)

4. In the Arming Schedule setting you are able to set a schedule for a specific time.

5. In the Trigger Action setting, you are able to select different triggers when motion is detected on the drawn area.( buzzer, send email, pop up window)

6. Apply and save settings.

7. * optional Select copy if you wish to apply the same settings to other cameras.

Motion Recording Configuration

Answer

1. On the NVR menu, select the Alarm tab located on the top.

2.On the alarm menu, select Motion located on the left.

-Select a camera for motion recording

-ensure to click on Enable

-On this page you can configure settings such as( trigger actions, arming schedule, etc.)

-You are able to draw an area for motion detection by dragging your cursor on the camera view. If you click Fullscreen, you will set all areas on the camera for motion recording.

3. Click apply

4. * optional select copy if you wish to apply the same settings to other cameras.

Schedule Recording

Answer

1.In the NVR menu, select the Storage tab located on the top.

2. Once in the storage menu, Select the recording tab located on the left.

3. In the schedule menu, select a camera from the list. Schedule is enabled by default. If it is disabled, select to enable it.

4. Set pre-record and post-record as needed.

5. Select a color icon on the right and then draw a schedule on the left grid.

* You may also edit the schedule by clicking the edit option located on the right (above the color coded options).

In this menu, you have the option to select recording for All Day or Specific time.

6. Click OK and Save.

7. (optional) click copy to apply to other cameras.

Add P2P Device to ENS Station

Answer

ENS Station/Add Device P2P

Once logged in to ENS Station click Device Management.
On the device management page, click Cloud Device located on the left.
At this point if you have already set up an account for the cloud device log in. If not, register and add your device to the account.
To add a device to your cloud account, click on add device located on the top right
On this page enter your register code that can be found on the physical NVR under Network→Basic→P2P.
After logging in to the cloud account on ENS Station . Your device will be added.

Back Up Import/Export Configuration

Answer

1. Once logged in to ENS Station go to System Configuration.

2. On the system configuration window, click on maintenance.

3. On this page click on Export Configuration then choose the destination for the file. You can now use this file to import the configurations you backed up.

4. To import, go to the same page we exported and click Import Configuration and select the file you exported.

5. Once imported , if successful you will get a pop up message on the bottom right stating successful.

How to View Recorder Logs

Answer

1. After logging in to NVR go to the Menu and select the Maintain option on the top right.

2. After selecting the Maintain option select Log located on the left.

3. In the Log menu, there are several options to refine your search for specific activities.

-You can adjust the start/end time for the search

-You can select Main/sub type for other options

4. Once you refine your search options select search located at the bottom of the page.

5. You have the option to export the log onto a USB. Just connect the USB onto the device and select Export.

How to default the recorder

Answer

1.After logging in to NVR go to the Menu and select the Maintain option on the top right.

2.On the Maintain menu select Restore which is located on the left side.

3.On the Restore page you have 2 options to default the system.

Default- This will restore factory settings except network and user settings.

Factory Default- This will restore all factory settings.

How to add IP Camera from LAN to ENS Station

Answer

1. Open ENS Station and go to device management

2. Identify the camera you would like to add from the online device area

3. After adding the device it should look like this

4. To locate the camera, under operations click on the gear symbol (configuration) and the image of that specific camera should come up

ENS Station Multiple Monitors (Video)

Answer

https://drive.google.com/file/d/1A-GZh6c3xV3t3K9iqAGVLE9oAmOCuZtt/preview

Add device via P2P

Answer

There will be 3 parts to this guide which include:

Enabling P2P in the web GUI.
Setting up ENS View and adding the device.
Accessing your devices from the cloud with https://www.star4live.com/.

Part 1: WEB GUI

Login to the web interface of your device by using the local IP address while on the same local network. Enter your username + password.

Click on “Setup” along the top bar. Next locate “Network” from the tabs on the left and then click “P2P” from the drop down menu. Make sure that P2P is turned ON. You will notice a QR code, stay on this page while you set up the app.

Part 2: ENS View setup

First you will need to download “ENS View” from the APP Store (IOS) or Google Play Store (Android). Here is what the ICON looks like.

When you open ENS View for the first time, you will be prompted to login or create an account. If you wish to access the cloud features, you will need to sign up for an account.

If you do not wish to use the cloud you can simply select “Try now” but you will need to enable “Add Without Signup” in the P2P settings of the web interface.

When you login you will be on the live view page but you will need to navigate to the devices page by tapping on the three lines at the top left and then tapping on “Devices”

Now we can add the device(s) by tapping on “ADD” and then “SCAN”. You can scan the QR from the web GUI in Part 1.

You can change the device name here as well as a few other settings. Be sure to tap the save icon at the top right. You will be brought back to the devices page where you can add another device or just tap the device you added and select “Live View” from the pop up to start viewing your cameras.

Part 3: Star4live (Cloud)

Now that P2P is enabled and an account has been created in ENS View, you may now go to https://www.star4live.com/ and use that same email and password to log in.

You will be able to see and log in to all of your online devices added by your ENS View APP.

Setup DDNS (easterndns / 123ddns)

Answer

We will be using 123ddns.com or easterndns.com to configure DDNS on the Emerald NVR.

Enter the website in your address bar and create an account.

You will receive an email with a verification code. Verify the information and click submit.

Once account verification is complete, click on CREATE NEW DOMAIN to create your DDNS service.

Choose your DNS host name. The IP address will automatically fill with your public IP address.

When complete, your dashboard will show your new Domain name.

Next, login to your NVR and go to Setup > DDNS and turn On the DDNS service.

Select DynDNS and input the Server Address. Fill in either 123ddns.com or easterndns.com depending on the account you created. For domain name, you will

type in the domain name you created followed by whichever service you used.

Username and Password will be your login to 123ddns or easterndns.

Test the web address, if configured correctly, your DDNS service is set up and you will be able to login to the NVR

Setup MyDDNS

Answer

Emerald provides customers with an option to use Star4Live for Dynamic DNS. There are 2 steps to set up the service.

Enable P2P and connect Star4Live account
Configure MyDDNS service

Enable P2P and Create/Connect Star4Live

In your NVR, go to Setup > P2P and turn on P2P. You will receive a Register Code which we will need for the Star4Live Account.

Next, go to https://www.star4live.com/login and Sign Up for an account.

In your dashboard, click Add to connect your NVR.

Name your Device and fill in the Register Code from your NVR. Once finished, click on OK to confirm.

Your Star4Live dashboard will show your newly added NVR with IP, Device, and Model.

Configuring MyDDNS on your Emerald NVR

Go to your NVR DDNS settings. You can find this in Setup > DDNS

Turn On DDNS and in DDNS Type, select MyDDNS.

Fill in your Device Name and click Test to check if the domain name you chose is available. If available, click on Save. Device Address will update to www.star4live.com/yourDomainName

Copy the web address and open a new tab. Paste in the address bar. Your DDNS is set up.

Finding Recorder Information

Answer

To access the web client, please use a Windows based PC and use Internet Explorer as the web browser.

Access the recorder’s web interface by typing in the IP address on the address bar of Internet Explorer. The path should look like the following: “http://xxx.xxx.xxx.xxx” (Note: If the HTTP port has been changed from default, you will need to add the port number after the ip address by inserting a colon “:” in between the address and port number).

Install all requested web plugins that are prompted by Internet Explorer. Once installed, you may need to refresh, or restart the web browser. You may install the plugin by selecting “Run”. In some instances, you may need to close the web browser to complete the installation. After installation completes, please re-open Internet Explorer.

After you login, select the “Setup” option.

The Setup page will show the current model and firmware version of the system. This page should be sufficient enough information for any technician to help troubleshoot the system.

In the Basic Info page, you can find Model number, Serial NO, Firmware Version and change system language. You can provide all information from here to our tech support while troubleshooting.

How to Playback Video from ENS Station

Answer

Open ENS Station and you will see the playback option

2. Once in that menu, you can see the search time option and filter through the dates you would like to playback, also once dates are selected you can scrub through certain times as highlighted on the bottom

2.1 Highlighted in the red box are from left to right: Select layout, close all windows and take snapshots of all windows displayed

2.2. Here are the options to control playback, you can have it play normally or reverse by 1 frame at a time, the 1x bar is playback speed

2.3. On the right side we have recordings, when you have saved video you can select which recording you would like to access and below that we have the download function (for downloading recordings to pc) and full screen mode

2.4. Here is the window that pops up when you click on the download button, you can search through recordings by file or time

Recorder Add User

Answer

1. In the menu ,select the system tab.

2. Once in the system menu, select the user tab located on the left panel.

3. In the user Menu, select the add button located at the bottom.

4. In the pop up menu, type in user name and select user type. The options available are Operator and Guest. Next add password to the new user account. Below you have several options to grant permissions to the new account ( configure, upgrade, live view, ptz control , etc.) Click OK when done.

Recorder Password reset

Answer

To access the web client, please use a Windows based PC and use Internet Explorer as the web browser.

Enter your nvr IP address, go into the login page.

Click Forgot Password

Use our phone APP ENS View, go Me > General > Forget Device Password. Scan QR code, you will receive a security code email. Enter security code then you able to set a new password.

If you forgot your registered email address. You can call our technicians, and provide your NVR S/N to ENS technicians, we will give you the Security code.

Configuring Audio and Two Way Talk

Answer

To access the web client, please use a Windows based PC and use Internet Explorer as the web browser.

In order to test if the 2-way audio function works properly, you need to turn on the audio stream. First go to the setup page.

On the Setup page, select Camera on the left hand side menu.

After selecting Camera, select the Encoding sub-menu.

Turn of the audio stream

And then go back to the Live View page, you will be able to use audio/2-way talk features. If a camera supports 2-way audio, you will see that option.

Recorder View Logs

Answer

To access the web client, please use a Windows based PC and use Internet Explorer as the web browser.

After you login, select the “Setup” option.

After selecting Setup, select Maintenance

Immediately after clicking Maintenance, it will direct you to the Log page where you can query the logs for the system. You can select the start/end time of the log search, as well as the log types.

Log type.

Export log

Line Crossing Setup

Answer

To access the web client, please use a Windows based PC and use Internet Explorer as the web browser.

After logging in, select the Smart option

After you in the Smart page, you can see VCA config. You can (1) enable cross line detection and (2) go to cross line detection setup.(3) Select camera for Crossing line Detection.(4) Select Crossing line Detection analysis on Camera or NVR.

In Crossing Line Detection Setup. You can (1) set the Alarm Sound and Light. (2) Draw the Cross Line Detection Area. (3) Set up Snapshot Object type, Sensitivity and Priority.

Also you can select Arming schedule and Trigger actions to indicate when the line cross schedule is active, as well as the commands that it will trigger (record on separate channels, audible alarms, alarm out, email notifications, etc.)

Recorder Schedule Recording

Answer

To access the web client, please use a Windows based PC and use Internet Explorer as the web browser.

After you login, select the “Setup” option.

Select Camera

Select Schedule

In the Schedule page, you can choose which camera you want to set up a schedule. You can set up a schedule by click on edit, set up the time of schedule you want to set.And you can copy the schedule to all camera by one click.

Intrusion Detection Setup

Answer

To access the web client, please use a Windows based PC and use Internet Explorer as the web browser.

After logging in, select the Smart option

After you in the Smart page, you can see VCA config. You can (1) enable Intrusion Detection.(2)Enter the Intrusion Detection setup.(3) Select camera for Intrusion Detection.(4) Select Intrusion Detection analysis on Camera or NVR.

In Crossing Line Detection Setup. You can (1) set the Alarm Sound and Light. (2) Draw the Intrusion Detection Area. (3) Set up Snapshot Object type, Sensitivity, Priority and Percentage. Percentage will be the amount of the drawn area that must be filled in order to trigger the intrusion

Finding Recorder Information

Answer

Log into the system by entering the username and password. Default credentials are admin for the username and 123456 for the password.

Right click the mouse and select Menu.

On the main menu, select Maintain.After selecting the Maintain page, it will take you directly to the System Information page. This page will have most of the information for a technician to help troubleshoot the system if necessary.

In the Basic Info page, you can find Model number, Serial NO, Firmware Version and QR code for adding devices to phone APP. You can provide all information from here to our tech support while troubleshooting.

Recorder Default

Answer

To access the web client, please use a Windows based PC and use Internet Explorer as the web browser.

After you login, select the “Setup” option.

After selecting Setup, select Maintenance

Maintenance

On the Maintenance page, you will be able to choose the defaulting options. Factory Default will default the system to a brand new state, Default will keep current network settings.

Recorder Motion Detection

Answer

To access the web client, please use a Windows based PC and use Internet Explorer as the web browser.

After you login, select the “Setup” option.

On the Setup page, select Camera on the left hand side menu.

After selecting Camera, select the Motion sub-menu.

On the Motion page,
（1）you will be able to select individual cameras to create the motion area.
（2） Anywhere the red grid is highlighted over will be the motion recording area;
（3）you can also enable and disable motion detection on this page.
（4）You may change the arming schedule as well as the trigger actions on the respective tabs.

Recorder FW Update

Answer

Finding Recorder Information (Web GUI)

To access the web client, please use a Windows based PC and use Internet Explorer as the web browser.

After you login, select the “Setup” option.

After selecting Setup, select Maintenance

Maintenance

In the maintenance page, you will have the option to Local Upgrade and Cloud Upgrade.If the system is offline, or an ENS tech has provided firmware, you can select Local Upgrade. Please select Browse in Path. Select the file and then press update.

Recorder Add IP Camera

Answer

Recorder Add IP Camera

To access the web client, please use a Windows based PC and use Internet Explorer as the web browser.

After you login, select the “Setup” option.

Select Camera.

In the Camera page, you can (1) select CH you want to add a camera. (2) Modify information about the IP camera you want to add.(3)（4） Change the plug and play mode to IP address. （5）change the protocol depending on your camera brand. And then fill out all informations(IP address, port, username and password)

Another way you can add ip cameras by click the auto search.

In the auto search page, you can find all IP cameras under the same local network. Select the camera you want to add.

How to set up Star4Live DDNS

Answer

Emerald provides customers with an option to use Star4Live for Dynamic DNS. There are 2 steps to set up the service.

Enable P2P and connect Star4Live account
Configure MyDDNS service

Enable P2P and Create/Connect Star4Live

In your NVR, go to Setup > P2P and turn on P2P. You will receive a Register Code which we will need for the Star4Live Account.

Next, go to https://www.star4live.com/login and Sign Up for an account.

In your dashboard, click Add to connect your NVR.

Name your Device and fill in the Register Code from your NVR. Once finished, click on OK to confirm.

Your Star4Live dashboard will show your newly added NVR with IP, Device, and Model.

Configuring MyDDNS on your Emerald NVR

Go to your NVR DDNS settings. You can find this in Setup > DDNS

Turn On DDNS and in DDNS Type, select MyDDNS.

Copy the web address and open a new tab. Paste in the address bar. Your DDNS is set up.

How to set up Easternds/123ddns on Emerald