Night Owl – XVRAID XVR-DVR-NVR CCTV DESK

NightOwl DVR NVR Troubleshooting

XVR AiD — Thu, 19 Oct 2023 11:40:47 +0000

NightOwl DVR NVR Troubleshooting, All Night Owl products include free remote viewing! All you need to do is connect your device to the Internet and download the compatible app or CMS. This ensures our customers have 24/7 access to their security, no matter where they travel, all from the convenience of their Smart Device or computer.

Click from the list below to navigate to that section of this guide for more information.

IMPORTANT: For more detailed information specific to your model or if you do not see your issue listed below, please see your product’s manual on your Series support page.

To access your manual:

1. Visit Support.NightOwlSP.com and enter your Series into the Search bar.

NOTE: Your product Series can be located on the support sticker on your recorder.

2. From your product’s support page, scroll down and click on “Manual.”

Troubleshooting:

1.Recorder Not Powering On

2.Video Loss

3.Network Connection Issues

4.Motion Detection Issues

5.Playback Issues

6.Export Video Issues

7.Recorder Making Noise

8.Hard Disk Drive (HDD)

9.Factory Reset

10.Contacting Technical Support

NOTE: If you are still experiencing an issue after troubleshooting, please click on Contact Us from your product’s support page to reach our Technical Support Team via Live Chat or Phone.

NightOwl DVR NVR Troubleshooting

1. Recorder Not Powering On

If your recorder is not powering on, please try the steps below before contacting technical support.

a.See if your recorder is receiving power. To do so:

i.Verify the LED is on if your recorder has one.

ii.If your recorder does not have an LED, check the Network port on the rear of the recorder. If the LAN port light is flashing green, the recorder is receiving power.

iii.Some devices feature an internal fan, so if you can hear the recorder’s fan, it is receiving power.

a.If the LED on the recorder is turned ON but you cannot see an image on your monitor, please refer to the Video Loss section of this article.

b.Check to ensure the outlet you have the recorder connected to is receiving power. Plug another device into the outlet, such as a lamp, to see if it works.

c.If the power adapter is connected to a surge protector/power strip or battery backup, then unplug it and connect the recorder directly to the wall outlet. This will help us identify if the issue is with the surge protector/power strip or the battery backup.

d.Ensure the recorder’s power switch is turned to ON.
NOTE: Not all recorders have a power switch.

e.Check to see if the recorder’s power adapter has gone bad. To do so:

i.Ensure you are using the power adapter that came with the recorder.

ii.Check for any physical damage to the power adapter.

iii.Look for signs of melting and/or a burning smell.

iv.Disconnect the recorder power adapter and replace it with a power adapter of the same amperage. If the recorder powers on, then you may have a faulty recorder power adapter. If you are still under warranty, please contact us to open a warranty claim and receive a new power supply.

•

2. Video Loss

If your recorder is powered on, but you cannot see one or more connected cameras on your TV/Monitor or Smart Device, try the steps below.

Cannot See the Recorder on Your TV/Monitor
If you cannot see any cameras or the recorder menu on your TV/monitor, please:

i.Ensure your TV/Monitor is a minimum of 1080p resolution. If not, please connect the recorder to a TV/Monitor that is.

ii.Ensure the HDMI cable is connected from the recorder to your TV/Monitor.

iii.Ensure you are tuned to the right HDMI input if your TV/Monitor has more than one.

iv.Try replacing the HDMI cable, to see if you have a faulty cable.

v.Try connecting the recorder to another HDMI input or a 2^nd TV/Monitor.

Have Video Loss Only at Night
If you are experiencing video loss, flickering lines or fuzzy images on one or more cameras at night, this may be the result of a faulty camera power supply. Try connecting the camera to a different power supply at night to see if the camera image is corrected.

a.NOTE: If you have NVR IP cameras that are located more than 370ft/100m in distance from the main unit, it is suggested to power them at the final location. The use of other network devices connected between the IP Cameras and the main unit is not supported.

Have a Camera with a Purple/Pink Tint?
If you are experiencing a purple/pink tint with a camera, it is possible that your camera is defective and needs to be replaced. However, please check the following first:

i.Connect the bad camera to a known working channel on the back of the recorder, to see if the camera image improves. If the camera does not have a purple/pink tint when connected to the new channel, then the issue is not with the camera. If the camera still has an issue on the new channel, then the issue is the camera.

ii.Connect a known working camera to the channel where the malfunctioning camera was. If this second camera displays a purple/pink tint, that indicates it may be an issue with that channel or channel’s settings. Please try resetting the Image settings for the channel. If that does not work, perform a Factory Reset. For more information on how to do this, refer to your product’s manual on our support site.

Video Loss On One or More Cameras

i.Check for Camera Compatibility
If you are having an issue with video loss with a camera that did not come with your initial system purchase, check if this camera is compatible with your system.
Click on the link to check your Night Owl Camera Compatibility

ii.Check the Camera Connection
Make sure the camera is properly connected and you are using the right camera power supply.

NOTE: Our wired NVR’s use Ethernet cabling and are powered by the NVR. Our Wi-Fi IP cameras each come with their own power adapter and wirelessly transmit video to the Wi-Fi NVR. You may need to re-pair the camera to your Wi-Fi NVR (refer to your product manual for more information).

iii.Check the Camera Settings on the Recorder Menu
Your recorder may have a feature that allows you to mask a camera’s live image, so even when the channel is recording the live video cannot be seen. If you don’t have live video on one channel and don’t see a signal loss or video loss icon, check to see if you can see the motion or recording icons. If you can, the channel may be in covert mode. Please refer to your product manual on our support site for specific information on adjusting this setting.

iv.Check the Video Format
In your recorder’s menu, ensure the video format is set to NTSC. If the video format must be changed from PAL to NTSC, the recorder will restart.

v.Check the Camera’s Power Supply
Once you have checked the connection and camera settings, see if the camera is getting power. Go to the non-working camera, make sure it is plugged in and cover the front with your hands. If you see the red LED lights activate or hear the camera click, then it is getting power. If not, the problem could be the power source (power adapter or power splitter), the BNC video/power cable (BNC Wired DVRs) or the Ethernet cable (Wired NVRs).

vi.Check the Power Splitter (BNC Wired DVRs)
Bypass the power splitter for the camera and plug the non-working camera directly into the power supply without the splitter and check if the camera gets a signal. If so, you have isolated the issue to the power splitter.
NOTE: If a camera is using an extension cable (more than 60 ft.) ensure that the camera has an individual power adapter and is not connected to the splitter. It is recommended to power the camera at the final location with its own power supply. The further a camera is from the recorder, the more power it requires to function.

vii.Check the Recorder’s Channel Port (Wired BNC DVRs and Wired NVRs)
Plug the non-working camera into another channel port. If the camera starts working, then you likely have a bad channel port.

viii.Check the Camera Cable (Wired BNC DVRs and Wired NVRs)
If you are not able to see the camera after connecting it to another channel, try replacing the camera cable with that of a working camera. If this corrects the issue, then you have isolated the problem to the camera cable.

3. Network Connection Issues

If you are having an issue connecting your recorder to the Internet, please follow the troubleshooting measures below. The use of other network devices between the main unit and your Internet Router is not suggested.

a.Check the Ethernet Connection
Ensure the provided Ethernet cable is connected from the Ethernet port (on the rear of the recorder) to your router/network.

b.Check for a Damaged Ethernet Cable or ISP Issues
Unplug the Ethernet cable from your recorder and connect it to another device, such as a computer, to check the cable condition.

i.If you have an Internet connection on your other device, this means that the Ethernet cable works. Plug the Ethernet cable back into the recorder.

ii.If you don’t have an Internet connection on the other device, either the cable is bad, or you are having a problem with your ISP (Internet Service Provider). Connect the recorder using a different Ethernet cable and check the network connection. If you are still having a problem, please contact your ISP.
NOTE: You may need to restart your recorder.

a.Check your Network Settings and IP address
Log in to your DVR/NVR and navigate to the Network Settings and ensure the DHCP is enabled on your system. Using a Static IP may result in connectivity issues. Please refer to your product’s manual on our support site for information specific to your model.

b.Check your Network Connection Speeds
All Night Owl product has a minimum recommended Internet connection speed, which you can find in your product’s specifications. As a general rule, we recommend a minimum of 4 Mbps upload speed for your recorder. Please note that your Internet connection is shared between all the networked devices you have in your home.

c.Reset the System to Factory Default
NOTE: If your product uses the Night Owl Protect App, you must remove it from the app before proceeding. Failure to do so will make your device unusable.

a.All current settings will be erased but your recording will remain on the HDD.
The exact steps to perform a factory reset varies by model. Please refer to your product’s manual on our support site for the exact steps needed.

4. Motion Detection Issues

If your recorder is having problems detecting motion, it is most likely a configuration issue. Some recorders have the option to disable motion detection for specific channels. Additionally, the motion detection sensitivity and motion detection area can affect your recorder’s motion detection performance.

NOTE: By default, most recorders are set to motion detection with high sensitivity.

To troubleshoot:

a.Make sure you are having a motion detection problem. After a motion event occurs, check to see if the motion icon is activated on the channel screen.

b.If so, please check the motion detection sensitivity and detection area setup. If the motion detection sensitivity is too low, or some areas of the camera’s field of view have been deactivated to detect motion, the recorder can miss some motion events that you would like to detect and record. To check these two parameters, please follow the steps:
NOTE: Your menus and options may look different. For exact steps, please refer to your product’s manual on our support site.

i.With your recorder connected to a TV/Monitor, access the Main Menu.

ii.You may be required to log in to the recorder before proceeding.

iii.Click on the “Camera” tab.

iv.Select the “Motion” sub-tab.

v.On this screen, you should be able to adjust the motion sensitivity and motion detection area.

Sensitivity: A lower setting requires more movement in the camera’s field of view to begin recording (highest by default).

Area: Clicking “Set” allows you to configure areas that will and will not detect motion. Red boxes denote areas that will detect motion and uncolored boxes show areas that will not. (see your product’s manual on our support site for more information)

5. Playback Issues

NOTE: Recordings are saved on the Hard Disk Drive (HDD) of your recorder, so the first thing you must check is if the HDD is working properly.

If you are having an issue accessing your recordings or with playback, please check the following:

1.Power Adapter
Check the power adapter and ensure that it is the proper voltage output for your unit.

a.Pre-Installed Hard Drive
Verify that your recorder has a pre-installed HDD. Some models are sold with no HDD installed and customers must purchase and install one.

b.Hard Drive Status
If your recorder has a pre-installed HDD, please check if it has been detected, is formatted and still has free space to save recordings. For more information on accessing the HDD screen on your recorder, please see your product’s manual on our support site.

c.Record Schedule
If you have already checked that your HDD is operational, but you are still having issues with playback, you need to check the recording schedule. By default, the recorder is set up to record when motion is detected. Check the recorder’s record schedule to make sure is set up as desired for each individual channel. For more information on accessing the HDD screen on your recorder, please see your product’s manual on our support site.

d.Time Settings
If you have already checked that your HDD is operational and the recording schedule is correct, but you are still having problems finding recordings, you may be having issues with your time settings. For example, you may be sure an event occurred at a specific time, but there is nothing recorded on your recorder at that time. In this case, the problem could be that the recorder date and time are wrong or not synchronized with the local time. For more information on correcting this issue, please see your product’s manual on our support site.

6. Export Video Issues

If you are having an issue exporting a recording, please check the following:

a.The USB Flash Drive or External HDD you wish to export to must be formatted to FAT32.

b.Please check the external storage device is connected to the USB port located on the back of the recorder.

c.If you’re using an External HDD, ensure it is powered on using the provided power adapter.

d.Once connected to the external storage, if you can’t export your video, your USB device may be in the wrong format or it may not be large enough for the videos you wish to export.

7. Recorder Making Noise

NOTE: There are many reasons why your recorder may be making a noise. Beeps are usually related to a firmware misconfiguration, while other noises may be the result of the HDD or fan failing. Please check the following:

a.Disconnect your recorder from its power adapter. By doing this, you’ll eliminate all noise and you’ll be ready to proceed with the next steps.

b.Once the recorder is disconnected, please unplug all connected cameras on the back of the device. We recommend doing this because buzzer alarms could be active and the motion sensor in one of the cameras could be activating it.

c.With the cameras disconnected, turn your recorder back on and wait for it to load.

d.Go to the recorder Main Menu (you may need to log in after this step).

e.Click on the “General” tab and select the “Alarms” sub-tab.
NOTE: Our recorder menus vary by model. If these options do not look familiar, please refer to your product’s manual on our support site.

f.On the Alarms sub-tab, make sure the buzzer is OFF. You must review each channel individually.

g.Connect all the cameras you unplugged before and check if they are all working.

h.If the problem persists, and you are still hearing a noise, the issue is likely not tied to the firmware or your settings. You may be experiencing an HDD or fan failure.

8. Hard Disk Drive (HDD)

First of all, you will need to ensure your recorder has an HDD. Check your system specifications to see if your recorder has a pre-installed HDD. Some models are sold with no HDD installed and customers must install their own. To troubleshoot, see below:

a.Check the HDD Status
NOTE: A loud grinding sound coming from inside of your recorder can be an indication that the HDD is not working properly.

i.Go to recorder Main Menu. (you may need to log in after this step)

ii.Click on the “Device” tab.

iii.On this screen you will be able to see: If the HDD has been detected (it should appear on the list), the HDD status (it should show status “OK”) and the HDD’s free/total capacity.

iv.If the HDD status is different than “OK”, please try to format it by selecting the HDD in the device list and clicking on “Format Hard Drive.”
NOTE: By formatting your HDD, all the recordings will be erased and cannot be retrieved.

v.If after formatting, the HDD status is not “OK” (unformatted, bad, or other), you may have a bad HDD that needs to be replaced.

IMPORTANT: From the HDD menu, check to see if the overwrite option is on “Auto” (default option). When set to auto, the HDD will continue recording once it becomes full by recording over older recordings, to make way for new recordings. If this option is set to OFF, the recorder will stop recording when the HDD is full.

9. Factory Reset

NOTE: If your product uses the Night Owl Protect App, remove the product from the application first before proceeding. Failure to do so will make your device unusable.

To reset your recorder to the Factory Default settings, follow the next steps:

NOTE: Your recorder’s menus and options may look different. If that is the case and you need additional help, please refer to your product’s manual on our support site for precise steps.

a.Go to the recorder Main Menu. (you may need to log in after this step)

b.Click on “Advanced” on the top left corner of the Main Menu.

c.Click on “Maintain”

d.On this screen locate the “Load Default”tab and click on it.

e.On the next screen select the options you want to restore to Factory Default and then click “OK.” Your recorder will now reboot and be restored to default for the selected settings.

10. Contacting Technical Support

If you isolate the issue while performing the included troubleshooting measures, or if you cannot find out what is wrong, you may need to contact our technical support team. You have the option of choosing from Live Chat or Phone Support. To make initial contact:

a.Go to your product’s support page on our support site.

b.Scroll down to the bottom of the page and click on the blue “Help” button.

Apps and Software

All Night Owl products include free remote viewing! All you need to do is connect your device to the Internet and download the compatible app or CMS. This ensures our customers have 24/7 access to their security, no matter where they travel, all from the convenience of their Smart Device or computer.

Our mobile apps can be downloaded for free from the App Store or Google Play Store to your smartphone or tablet. Our CMS software for PCs and Macs is available below. Please click on the app / CMS that your Night Owl product uses to get started!

Each of our systems and products is ONLY compatible with a specific app / CMS. If you are uncertain which app / CMS your product uses, please view your Quick Setup Guide, Manual, Series Support Page or click an icon below to see a compatibility list.


Night Owl Protect App and CMS	Night Owl Connect App and CMS	Night Owl X / X HD App and CMS	Night Owl HD App and CMS	Night Owl Safe App

Night Owl Connect Troubleshooting

XVR AiD — Mon, 07 Nov 2022 07:18:54 +0000

Night Owl Connect Troubleshooting If no devices are shown, verify the device has been added to the Night Owl Connect Mobile App. Once the device is added in the Mobile App, log in to your Night Owl Connect CMS software again and the device should display.

1. Mobile App (iOS and Android Smart Devices)

A.   Initial Setup
i.   Downloading the Night Owl Connect App
   ii.   Creating an Account
  iii.   Sign In
iv.   Adding a Device
  a.   Adding a Recorder (DVR/NVR/Wi-Fi NVR)
b.   Adding a Gateway
c.   Adding a Standalone IP Camera
d.   Adding a Doorbell
B.   Live View
C.    Playback
  D.   Push Notifications
  i.   Enabling/Disabling Push Notifications
ii.   Notification Troubleshooting
E.   Password Reset
  i.   Forgot your Night Owl Connect App Password
  ii.   Changing your App Password
  iii.   Connecting a DVR/NVR/Wi-Fi NVR after a Password Reset
  F.   Connectivity Troubleshooting
G.   Audio Troubleshooting

2. CMS (Control Management Software) For Remote Viewing on a PC or Mac

A.   Initial Setup
  B.   Login Troubleshooting
  C.   Connection Troubleshooting

3. Google Home (For Compatible Devices Only)

NOTE: Images may vary slightly. This troubleshooting guide was accurate at the time it was created, but new firmware updates may not be reflected. However, the steps will be the same!

1. Mobile App (iOS and Android Smart Devices)

Basic setup and troubleshooting for the Night Owl Connect Mobile App.

A. Initial Setup

i. Downloading the Night Owl Connect App

a. Go to the Google Play Store (Android) or App Store (iOS) to download and install the Night Owl Connect App on your Smart Device.

NOTE: Before you continue with the initial setup of the Night Owl Connect App and product pairing, ensure that your Wi-Fi router is transmitting signals at 2.4Ghz band.

Currently, some products are not compatible with Wi-Fi signals of 5Ghz or above.

ii. Creating an Account

a. Tap “Get Started.”

b. Next, you must agree to the terms and conditions to use the App. Tap “Agree” to continue.

c. Now you will need to type a valid email address, create a password and confirm the password. The password can be any alphanumeric combination between 6 and 20 characters. Tap “Create Account” to proceed.

NOTE: This is ONLY the password for the Night Owl Connect App, not the password for your DVR/NVR or device.

d. Tap “OK” to confirm your account information.

e. You must confirm your email address. Sign into your mailbox and locate the verification email. Enter the code that is shown in your email into the Code field within the app. Tap “Verify” to continue.

Copy and paste the verification code into the Code field.

NOTE: You will not be able to log in to the App without confirming your email address. If you do not receive the email, tap “Resend.”

Congratulations! Your Night Owl Connect account has been successfully created and verified.

iii. Sign In

a. Open the Night Owl Connect App from your Smart Device and tap “Sign In.”

b. Enter the email address and password used for setup and tap “Sign In.”

NOTE: If you do not remember your password, tap “Forgot Password” and see section 1E Password Reset.

iv. Adding a Device

a. Adding a Recorder (DVR/NVR/Wi-Fi NVR)

(Click Here for a Short Video Tutorial)

Before proceeding, please ensure that your Recorder is connected to the Internet using the included Ethernet cable. Once connected, please follow the steps below:

1. Please log in to the App and tap “Add Device.”

2. Tap “DVR/NVR.”

3. The App automatically searches for any Recorder on your network. For this method, your Smart Device and Recorder must be on the same network.

Copy and paste the verification code into the Code field.

4. If your Smart Device or Recorder are not on the same network, or nothing populates, then tap “Add Manually” to perform a QR code scan.

Copy and paste the verification code into the Code field.

5. Locate the UID number on the Recorder’s support sticker and confirm it matches the UID displayed in the App. Tap the UID that matches your Recorder’s UID.

6. Name your device and enter the password used to log in to your Recorder. Tap “Add” to complete this process and begin live viewing your cameras.

NOTE: This is your Recorder’s password, not the App password.

b. Adding a Gateway (WG4 Series)

NOTE: Our Gateway has 4 wireless channels and can hold up to 4 compatible wireless devices.

(Click Here for a Short Video Tutorial)

Before proceeding, please ensure that your Gateway is connected to the Internet using the included Ethernet cable. Once connected, please follow the steps below:

1. Please log in to the App and tap “Add Device.”

2. Tap “Gateway.”

3. Read the onscreen instructions carefully. Ensure the Gateway and your Smart Device with the App are on the same network. Tap “Next” to continue.

4. Now you will see the Gateway appear. Tap on it to continue adding.

NOTE: If the Gateway does not appear, it means the App could not locate it. Please view the setup instructions again and ensure the Gateway and your Smart Device with the App are on the same network.

Copy and paste the verification code into the Code field.

5. If adding was successful, the Gateway will say “Woohoo” and you will see this screen. Please name your device and then tap “Complete Setup.”

6. Now it’s time to add some compatible wireless devices. The Gateway can hold up to 4 total devices. Tap the “+” sign within the Gateway section to begin adding.

7. Select the type of device you will be adding.

8. The device you’re adding must be powered on and in pairing mode. Just as an example, we will be pairing an indoor wireless camera. Use the reset pin that came with your device, if necessary, to press the reset button and wait for the status light to begin flashing rapidly. This may take up to 3 minutes. Then tap “Yes, it is flashing” to continue.

9. Now make sure the device you are adding and the Gateway are within 3 feet of each other and tap “Next.” Then tap “Finish” once synced.

Copy and paste the verification code into the Code field.

10. Press the Reset button on the back of your Gateway until you hear the Gateway say “I am pairing with the Night Owl device, please be patient.” Then tap “Next.”

11. Wait for the device you are adding to the Gateway to say “Woohoo! Setup is Complete.” Then tap “Next.”

12. Wait for the Gateway to say “Woohoo! Setup is Complete.” Then tap “Next.”

13. You will now see the device you added appear in the Gateway section. Click on the device to begin live view.

c. Adding a Standalone IP Camera

(Click Here for a Short Video Tutorial )

Before proceeding, please ensure that your camera is powered on. Once powered on, please follow the steps below:

1. Please log in to the App and tap “Add Device.”

2. Tap “Wireless Camera.”

3. ANDROID users (for iOS users skip to Step 4)

i. To add the camera, you must disable Mobile Data in your Smart Device’s settings. To do so, go to Setting>>>Connections>>>Data Usage>>>Mobile. Tap “Next” to continue.

ii. After disabling Mobile Data, please ensure the device is in pairing mode and then tap “Yes, It Is Flashing” to continue. If the device’s status light is not flashing rapidly, please press the device’s reset button using the provided reset pin.

iii. The App will now search for available standalone cameras to connect to. Please tap your device from the list.

iv. Next, please select your Wi-Fi Network and enter your Network’s password if prompted. Then tap “Connect.”

4. iOS users (Android users can skip to Step 5)

i. Leave the App and launch the iOS device’s Settings.

ii. Select Wi-Fi and tap on the network starting with “NOIP.”

iii. After selecting the camera’s network, return to the Night Owl Connect App to continue connecting the camera.

iv. Please select your Wi-Fi Network and enter your Network’s password if prompted. Then tap “Connect.”

5. Please be patient as the App completes the setup of your standalone camera.

6. Once setup is complete, your camera will say “Woohoo! Setup is now complete.” Name your device and then tap “Complete Setup.”

NOTE: See Section 1(F) for Troubleshooting if the camera does not connect.

7. Once setup is complete, you will see your camera’s live view image on the main screen of the App. Tap the Play button to begin viewing your camera.

Copy and paste the verification code into the Code field.

d. Adding a Doorbell

(Click Here for a Short Video Tutorial)

Before beginning, please make sure that your doorbell is connected to the provided USB charging cable and in pairing mode. If you need more information, please refer to the doorbell Quick Setup Guide at the following link:

(Quick Setup Guide )

1. Please log in to the App and tap “Add Device.”

2. Tap “Doorbell.”

3. Please ensure the doorbell is powered on and in pairing mode. The white lights on the front of the doorbell will spin when it is in pairing mode. If it is not in pairing mode, please press the reset button on the side of the doorbell. Tap “Next” to continue.

4. iOS users (Android users can skip to Step 5)

i. Leave the App and launch the iOS device’s Settings.

ii. Select Wi-Fi and locate the network starting with “Doorbell” on the list. Connect the device to the Doorbell Wi-Fi network.

iii. Please return to the Night Owl Connect App to continue setup.

5. ANDROID users (for iOS users skip to Step 6)

i. To add the camera, you must disable Mobile Data in your Smart Device’s settings. To do so, go to Settings>>>Connections>>>Data Usage>>>Mobile. Tap “Next” to continue.

ii. The App will begin scanning for available doorbells. Please tap on your doorbell once it appears.

6. Please be patient as the App completes the setup process.

7. Once setup is complete, you will see the screen below. Please name your doorbell and tap “Complete Setup.”

NOTE: See Section 1(F) for Troubleshooting if the doorbell does not connect.

8. You will now see your doorbell on the App’s main screen. Tap the Play icon to being live viewing your doorbell’s camera.

Copy and paste the verification code into the Code field.

B. Live View

You can live view your camera’s feed with the Night Owl Connect App. Below is a brief overview of the live view screen and features.

i. From the App’s main screen, tap the Play button for the device you want to live view.

NOTE: Your device must be connected to the Internet and show Online for live view.

ii. You should now see your camera’s live view.

Note: We are showing the live view for a standalone camera.

iii. You can switch the view to landscape mode by turning your Smart Device sideways.

iv. To view recordings: 1) tap on the date you want to view and 2) scroll the timeline to find recordings. Segments in RED indicate motion events. Playback will start automatically.

v. To return to live view, tap “Go Live.”

vi. If your device has multiple channels, like our DVR/NVRs, then you can choose how your cameras appear on screen. Tap the icon.

vii. You can then switch the channel configuration.

NOTE: We only show one camera below, with 3 open channels.

Copy and paste the verification code into the Code field.

viii. The live view screen also enables you to use your device’s audio (if it is audio enabled), take a snapshot and record.

1 – Listen (Speaker) – allows you to hear your device’s audio. *Device must be 2 – Way Audio Enabled for this feature to work.

2 – Talk (Microphone) – press down to speak into the App and your voice will resonate from the camera’s speaker. *Device must be 2-Way Audio Enabled for this feature to work.

3 – Snapshot (Camera) – takes a snapshot of the live view and saves it to your Smart Device’s photo album.

4 – Record – starts a recording of the live view. Tap to begin the recording and it will turn red. Tap to end the recording and it will turn black. Recordings will be saved to your Smart Device’s photo album.

C. Playback

You can playback your camera’s recordings with the Night Owl Connect App. Below is a brief overview of playback and some quick troubleshooting steps should you experience an issue.

i. From the App’s main screen, tap the Play button for the device you want to playback.

NOTE: Your device must be connected to the Internet and show Online for playback.

ii. For Standalone Devices

a. To view recordings: 1) tap on the date you want to view and 2) scroll the timeline to find recordings. Segments in RED indicate motion events. Playback will start automatically.

b. Tap the Snapshot icon to take a screenshot of a recording during Playback. A still image will be saved to your Smart Device’s photo album.

c. Tap the Record icon to record a segment of footage to be saved to your Smart Device’s photo album. Tap to begin the recording and it will turn red. Tap to end the recording and it will turn black. Recordings will be saved to your Smart Device’s photo album.

Copy and paste the verification code into the Code field.

d. Both the Snapshots and Recordings will be saved to your Smart Device’s album. From your album you now have the option to share the image or recording if needed.

iii. For System Kits

a. Tap “Events” from the live view screen.

b. Use the scrollable calendar at the top of the screen to pick the date you want to playback recordings. Recordings found for the date you selected will appear.

c. Tap on the filter icon to search “All” recordings or narrow it down to just “Motion Detection” recordings.

Copy and paste the verification code into the Code field.

d. Tap the Play button to begin playing the recording.

e. Tap the 3 dots to download the recording to your Smart Device’s album for saving or sharing.

Copy and paste the verification code into the Code field.

iv. Playback Troubleshooting

a. Recordings Cannot be Found or Device Won’t Connect to the Night Owl Connect App

1. If you have a standalone device, make sure it has the microSD Card inserted. As a standalone, the device will not record without a microSD Card.

i. The microSD Card must be properly formatted. See your product Manual for information on formatting.

2. Please make sure you are using the correct App for your device.

See the chart below

b.Video Freezes or is Slow During Playback

1. your Smart Device connected to the Internet while the App is running.

2. Ensure the Night Owl Connect App and Smart Device software are both up to date. A new software update may have fixed the issue you are experiencing.

i. For your Smart Device:

Android Version 4.0 or later
IOS Version 8.0 or later

3. Make sure your camera / Recorder is connected to the Internet.

i. Ensure the device shows “Connected” on the main screen of the Night Owl Connect App.

ii. For a DVR / NVR / Wi-Fi NVR:

Check the Ethernet cable connection to your device and router.
Ensure the status light is flashing green on the rear of your device, which indicates the network connection is good.

4. If you are using your Smart Device’s cellular data (not Wi-Fi):

i. Ensure your Smart Device meets the requirements below:

The coverage in your area must support 3G, 4G, or 4G LTE.
Your Smart Device must support 3G, 4G, or 4G LTE.

ii. Verify the SIM card is inserted properly in your Smart Device.

iii. Turn off your Smart Device.

iv. Remove and re-insert the battery. If your Smart Device doesn’t have a removable battery, press and hold the power button and volume down button for up to 15 seconds until the device resets

v. Turn the Smart Device back on and open the Night Owl Connect App and see if the issue was resolved.

NOTE: Free apps and free games are filled with advertisements that eat your bandwidth/data traffic and can contribute to poor coverage/poor streaming to your Smart Device.
5. Check your devices Internet connection. For a DVR / NVR / Wi-Fi NVR or Standalone Device connected to your Internet or Wi-Fi, check your network’s upload and download speeds.

i. Use a computer with PC /MAC OS

ii. Open a Website Browser and type www.speedtest.net

iii. Right-click on Begin Test iv. See the download/upload speeds

NOTE: See your product’s specifications for recommended Internet speeds as it varies. Consider all the networked devices you have on the network you are using when ensuring you are meeting the minimum speed requirements.
6. For a standalone camera or doorbell (not connected to a Night Owl system):

i. Ensure you are within the range limitations for your product.

Range is usually capped at 300 ft. from your router but check your product’s specifications to verify.
Check if there are any obstacles affecting the signal strength. Some obstacles more heavily affect the signal strength.

See below

7. As a last resort, uninstall and reinstall the Night Owl Connect App on your Smart Device to see if that corrects the issue.

D. Push Notifications

You can enable or disable push notifications from your camera or Recorder via the Night Owl Connect App. Below is a brief overview of push notifications and some quick troubleshooting steps should you experience an issue.

i. Enabling/Disabling Push Notifications

NOTE: It may take up to 5 minutes before you begin receiving or stop receiving push notifications after a change is made.

a. Tap on the 3 dots next to the device on the main App screen that you want to adjust push notifications for.

b. Tap on “Settings.”

c. For systems, tap the switch tab next to Device Notifications to enable or disable push notifications.

d. For our Gateway, 1) first choose the device you want to adjust push notifications for and then 2) tap the switch tab next to Push Notification to enable or disable them.

Copy and paste the verification code into the Code field.

e. For standalone devices, simply tap the switch tab next to Push Notification to enable or disable notifications.

f. Tap “Motion Sensitivity” to adjust how sensitive the camera(s) is to motion.

NOTE: The higher the sensitivity, the more notifications you will receive.

Copy and paste the verification code into the Code field.

ii. Notification Troubleshooting

a. Push Notifications Not Being Received

1. If you have a standalone device, make sure it has the microSD Card inserted. As a standalone, the device will not record without a microSD Card. If the device is not recording, it will not send out notifications.

The microSD Card must be properly formatted. See your product Manual for information on formatting.

2. Please make sure you are using the correct App for your device.

See the chart below

3. Ensure the Night Owl Connect App and Smart Device software are both up to date. A new software update may have fixed the issue you are experiencing.
i. For your Smart Device:

Android Version 4.0 or later
IOS Version 8.0 or later

4. Ensure both your Smart Device and your camera / Recorder are connected to the Internet.

5. Ensure you have Push Notifications enabled for the camera or channel in question.

E. Password Reset

(Click Here for a Short Video Tutorial)

i. Forgot your Night Owl Connect App Password

NOTE: This is ONLY the password for the Night Owl Connect App, not the password for your DVR/NVR or device.

If you forgot your password to log in to the Night Owl Connect App, follow these steps:

a. Tap “Forgot Password” from the Sign In screen.

b. Enter the email address you used to setup your Night Owl Connect account and tap “Send Reset.”

c. A code will be sent to your email. Tap “OK.”

d. Check your email and copy the code you received.

e. Return to the App and enter the verification code. Then enter and confirm your new password. To complete, tap “Reset Password.”

NOTE: You can tap on the eye icon to see the password you are entering and confirming.

f. Now you will be back on the Sign In screen. Login using your email address and the new password you just created.

ii. Changing your App Password

Didn’t forget your password, but simply want to change it? No problem. See the steps below:

a. From the App main screen, tap on “Account.”

b. Tap on “Change Password.”

c. Enter your current password followed by your new password. You must confirm the new password. Tap on the eye icon to show the new password you are entering. Tap the checkmark in the top right corner once complete.

d. You will now be returned to the App Sign In screen where you can sign in with your new password.

iii. Connecting your Device to the Night Owl Connect App After Resetting your Device’s Password

If you forgot your device’s password, you may need to reset it. After you perform a password reset for your device, you will need to re-add your device to the Night Owl Connect App.

a. From the main App screen, your Recorder will show “Connecting” or “Offline.”

b. Tap the 3 dots to pull up the menu.

c. Tap “Delete.”

d. Confirm you want to delete the Recorder by tapping “OK.”

e. Now you simply need to re-add the Recorder to the App. Please see section titled Adding a DVR/NVR/Wi-Fi NVR for completing this process.

F. Connectivity Troubleshooting

i. Connection Failure/Degradation

a.Please make sure you are using the correct App for your device.

See the chart below

b. Make sure your Night Owl device and your Smart Device are both connected to the Internet.
Note: When adding a wireless device to the Night Owl Connect App, please ensure the device and your Smart Device are both on the same local network (router).

c. Check your device’s Internet connection. For a DVR / NVR / Wi-Fi NVR or Standalone Device connected to your Internet or Wi-Fi, check your network’s upload and download speeds.

1. Use a computer with PC /MAC OS

2. Open a Website Browser and type www.speedtest.net

3. Right-click on Begin Test

4. See the download/upload speeds

ii. Video Freezes or is Slow During Playback

a. Make sure you have your Smart Device connected to the Internet while the App is running.

b. Ensure the Night Owl Connect App and Smart Device software are both up to date. A new software update may have fixed the issue you are experiencing.

1. For your Smart Device:

Android Version 4.0 or later
IOS Version 8.0 or later

c. Make sure your camera / Recorder is connected to the Internet.

1. Ensure the device shows “Connected” on the main screen of the Night Owl Connect App.

2. For a DVR / NVR / Wi-Fi NVR:

Check the Ethernet cable connection to your device and router.
Ensure the status light is flashing green on the rear of your device, which indicates the network connection is good.

d. If you are using your Smart Device’s cellular data (not Wi-Fi):

1. Ensure your Smart Device meets the requirements below:

The coverage in your area must support 3G, 4G, or 4G LTE.
Your Smart Device must support 3G, 4G, or 4G LTE.

2. Verify the SIM card is inserted properly in your Smart Device.

3. Turn off your Smart Device.

4. Remove and re-insert the battery. If your Smart Device doesn’t have a removable battery, press and hold the power button and volume down button for up to 15 seconds until the device resets.

5. Turn the Smart Device back on and open the Night Owl Connect App and see if the issue was resolved.

NOTE: Free apps and free games are filled with advertisements that eat your bandwidth/data traffic and can contribute to poor coverage/poor streaming to your Smart Device.

e. Check your devices Internet connection. For a DVR / NVR / Wi-Fi NVR or Standalone Device connected to your Internet or Wi-Fi, check your network’s upload and download speeds.

1. Use a computer with PC /MAC OS

2. Open a Website Browser and type www.speedtest.net

3. Right-click on Begin Test

4. See the download/upload speeds
NOTE: See your product’s specifications for recommended Internet speeds as it varies. Consider all the networked devices you have on the network you are using when ensuring you are meeting the minimum speed requirements.
f. For a standalone camera or doorbell (not connected to a Night Owl system):

1. Ensure you are within the range limitations for your product.

Range is usually capped at 300 ft. from your router, but check your product’s specifications to verify.
Check if there are any obstacles affecting the signal strength. Some obstacles more heavily affect the signal strength.

See below

g. As a last resort, uninstall and reinstall the Night Owl Connect App on your Smart Device to see if that corrects the issue.

iii. Power Issues for Standalone Wireless IP Cameras

a. Make sure the camera’s power adapter is connected to the power outlet.

b. Verify if the camera is getting power by checking the status lights. For wireless indoor IP cameras, the status light is blue and located on the back of the camera. For wireless outdoor IP cameras, the status light is green and located at the end of the power cable of the camera.

c. Check to see if there is power going to the outlet where you are connecting your camera. Try connecting another device such as a lamp or charger to make sure the outlet has power or try a different power outlet.

d. Please verify if the power adapter is connected to a surge protector/power strip or battery backup. If yes, please connect the camera’s power supply to the wall socket. This will help identify if the issue is with the surge protector/power strip or the battery backup.

e. See if the AC power adapter is defective or incorrectly connected. Make sure the power adapter being used is the one that came in the box with the system.

f. If you have more than one camera of the same model, swap the camera power adapters. It helps to determine if the problem is the camera power adapter.

G. Audio Troubleshooting

i. Ensure you device is audio enabled. Not all Night Owl cameras and products are audio enabled. You can go to support.nightowlsp.com and enter the Series from your product Support Sticker to discover if it is audio enabled.

ii. Ensure the audio is not muted in the App.

Copy and paste the verification code into the Code field.

iii. Ensure your Smart Device’s audio is not muted.

iv. As a last resort, try resetting the camera. To do this, use the reset pin to press the reset button until you hear the camera is resetting.

2. CMS (Control Management Software)

CMS allows you to remotely view your Night Owl product from a PC or Mac.

A. Initial Setup

i. Download the Night Owl Connect CMS software for your PC or Mac.

ii. Install and launch the CMS software on your PC or Mac.

iii. Once you have launched the Night Owl Connect CMS software, you will have the option to sign in with a pre-existing account or you can click “Get Started” and create a Night Owl Connect account.

iv. If creating an account, once you click “Get Started” you will be asked to enter a valid email and create a password. Once finished click “Create Account.”

v. Retrieve the verification code that was sent to your email address and enter it. Click “Submit” to continue.

vi. Log in to see all connected devices in the live view layout screen.
NOTE: If no devices are shown, verify the device has been added to the Night Owl Connect Mobile App. Once the device is added in the Mobile App, log in to your Night Owl Connect CMS software again and the device should display.

B. Login Troubleshooting
Please refer to the Initial Setup section if you have not created an account.

i. Ensure you have already completed the account setup in the Night Owl Connect Mobile App. A device should be added to the mobile App before it can be viewed in the Connect CMS on your PC or Mac.

ii. Make sure you have verified your email address via the verification code email before proceeding.

iii. Follow these steps to reset your password:
NOTE: This is ONLY the password for the Night Owl Connect App, not the password for your DVR/NVR or device.

a. Click “Forgot Password.”

b. Enter the email address used for your account setup and click “Get Verification Code.”

c. Once you have sent a reset code to your email address from the Night Owl Connect CMS software, log in to your email account and select the email with the subject line “Your Night Owl Connect verification code.”

d. Open the email and copy the six character reset code and paste it into the Night Owl Connect CMS “Enter Verification Code” field. Then, enter a new password in the “Enter New Password” field and click “Submit Verification Code.”

e. After submitting, use the back arrow to return to the login screen and log in with your new credentials.

C. Connection Troubleshooting

i. If the CMS software is not displaying live view images or the software does not add an online device, follow the steps below:

a. Verify you are using the Night Owl Connect CMS Software for your Recorder

b. Ensure your Recorder and your PC/Mac are both connected to the Internet
NOTE: Ensure that your Recorder is connected to the same local network where your computer is connected.

c. Restart the Night Owl Connect CMS software

d. Make sure the network where the Recorder is connected meets the minimum speed requirements. You can find this information listed in your product’s specifications on the packaging or on the product page at nightowlsp.com. Then:

1. Use a computer with PC /MAC OS

2. Open a website browser and type www.speedtest.net

3. Right-click on Begin Test

NOTE: See your product’s specifications for recommended Internet speeds as they vary. The bare minimum is for dedicated Mbps. So, take note of all the devices you have on that network and how they may be affecting the overall speeds.
ii. If you are experiencing a black screen:

a. Make sure you are using the Night Owl Connect CMS Software for your Recorder

b. For black screen issue using a Windows PC, follow the next steps:

1. Find the Night Owl Connect software icon located on the PC.

2. Right-click on the “Software Icon” which is located on the system desktop and Left-click “Run as administrator.”

3. This will give the Software priority to perform better. In most cases, this will fix the black screen issue.

c. Please be sure that your PC/MAC complies with the following specifications:

1. PC Operating System: Windows® 7, Windows® 8/8.1 and Windows® 10

2. MAC Operating System: MAC OS X® 10.9 and above

d. Restart the CMS software
NOTE: Please note any error message from your PC/MAC if the software still crashes after completing all the troubleshooting steps. If possible, take a screenshot of the error message. Gather all relevant data and submit it to our Technical Support Team to troubleshoot your crash report.

3. Google Home (For Compatible Devices Only)

For assistance with Google Home, click the link below for troubleshooting articles.

(Google Home)

Night Owl DVR / NVR Troubleshooting

XVR AiD — Mon, 04 Apr 2022 20:08:39 +0000

Night Owl DVR / NVR Troubleshooting IMPORTANT: For more detailed information specific to your model or if you do not see your issue listed below, please see your product’s manual on your Series support page.

Load More : How to troubleshoot P2P offline status

To access your manual:

1. Visit Support.NightOwlSP.com and enter your Series into the Search bar.

NOTE: Your product Series can be located on the support sticker on your recorder.

2. From your product’s support page, scroll down and click on “Manual.”

Troubleshooting:

Recorder Not Powering On
Video Loss
Network Connection Issues
Motion Detection Issues
Playback Issues
Export Video Issues
Recorder Making Noise
Hard Disk Drive (HDD)
Factory Reset
Contacting Technical Support

NOTE: If you are still experiencing an issue after troubleshooting, please click on Contact Us from your product’s support page to reach our Technical Support Team via Live Chat or Phone.

1. Recorder Not Powering On

If your recorder is not powering on, please try the steps below before contacting technical support.

See if your recorder is receiving power. To do so:
- Verify the LED is on if your recorder has one.
- If your recorder does not have an LED, check the Network port on the rear of the recorder. If the Network light is flashing green, the recorder is receiving power.
- If you can hear the recorder’s fan, it is receiving power.
If the LED on the recorder is turned ON but you cannot see an image on your monitor, please refer to the Video Loss section of this article.
Check to ensure the outlet you have the recorder connected to is receiving power. Plug another device into the outlet, such as a lamp, to see if it works.
If the power adapter is connected to a surge protector/power strip or battery backup, then unplug it and connect the recorder directly to the wall outlet. This will help us identify if the issue is with the surge protector/power strip or the battery backup.
Ensure the recorder’s power switch is turned to ON.
NOTE: Not all recorders have a power switch.
Check to see if the recorder’s power adapter has gone bad. To do so:
1. Ensure you are using the power adapter that came with the recorder.
2. Check for any physical damage to the power adapter.
3. Look for signs of melting and or a burning smell.
4. Disconnect the recorder power adapter and replace it with a camera power adapter. If the camera power adapter powers on the recorder, then you may have a faulty recorder power adapter.

2. Video Loss

If your recorder is powered on, but you cannot see one or more connected cameras on your TV/Monitor or Smart Device, try the steps below.

Cannot See the Recorder on Your TV/Monitor
If you cannot see any cameras or the recorder menu on your TV/monitor, please:
1. Ensure the HDMI cable is connected from the recorder to your TV/Monitor.
2. Ensure you are tuned to the right HDMI input if your TV/Monitor has more than one.
3. Try replacing the HDMI cable, to see if you have a faulty cable.
4. Try connecting the recorder to another HDMI input or a 2^nd TV/Monitor.
5. Ensure your TV/Monitor is a minimum of 1080p resolution. If not, please connect the recorder to a TV/Monitor that is.
Have Video Loss Only at Night
If you are experiencing video loss, flickering lines or fuzzy images on one or more cameras at night, this may be the result of a faulty camera power supply. Try connecting the camera to a different power supply at night to see if the camera image is corrected.
Have a Camera with a Purple/Pink Tint?
If you are experiencing a purple/pink tint with a camera, it is possible that your camera is defective and needs to be replaced. However, please check the following first:
1. Connect the bad camera to a known working channel on the back of the recorder, to see if the camera image improves. If the camera does not have a purple/pink tint when connected to the new channel, then the issue is not with the camera. If the camera still has an issue on the new channel, then the issue is the camera.
2. Connect a known working camera to the channel where the malfunctioning camera was. If this second camera displays a purple/pink tint, that indicates it may be an issue with that channel or channel’s settings. Please try resetting the Image settings for the channel. If that does not work, perform a Factory Reset. For more information on how to do this, refer to your product’s manual on our support site.
Video Loss On One or More Cameras
1. Check for Camera Compatibility
  If you are having an issue with video loss with a camera that did not come with your initial system purchase, check if this camera is compatible with your system.
  Click on the link to check your Night Owl Camera Compatibility
2. Check the Camera Connection
  Make sure the camera is properly connected and you are using the right camera power supply.
  NOTE: Our wired NVR’s use Ethernet cabling and are powered by the NVR. Our Wi-Fi IP cameras each come with their own power adapter and wirelessly transmit video to the Wi-Fi NVR. You may need to re-pair the camera to your Wi-Fi NVR (refer to your product manual for more information).
3. Check the Camera Settings on the Recorder Menu
  Your recorder may have a feature that allows you to mask a camera’s live image, so even when the channel is recording the live video cannot be seen. If you don’t have live video on one channel and don’t see a signal loss or video loss icon, check to see if you can see the motion or recording icons. If you can, the channel may be in covert mode. Please refer to your product manual on our support site for specific information on adjusting this setting.
4. Check the Video Format
  In your recorder’s menu, ensure the video format is set to NTSC. If the video format must be changed from PAL to NTSC, the recorder will restart.
5. Check the Camera’s Power Supply
  Once you have checked the connection and camera settings, see if the camera is getting power. Go to the non-working camera, make sure it is plugged in and cover the front with your hands. If you see the red LED lights activate or hear the camera click, then it is getting power. If not, the problem could be the power source (power adapter or power splitter), the BNC video/power cable (BNC Wired DVRs) or the Ethernet cable (Wired NVRs).
6. Check the Power Splitter (BNC Wired DVRs)
  Bypass the power splitter for the camera and plug the non-working camera directly into the power supply without the splitter and check if the camera gets a signal. If so, you have isolated the issue to the power splitter.
  NOTE: If a camera is using an extension cable (more than 60 ft.) ensure that the camera has an individual power adapter and is not connected to the splitter. The further a camera is from the recorder, the more power it requires to function.
7. Check the Recorder’s Channel Port (Wired BNC DVRs and Wired NVRs)
  Plug the non-working camera into another channel port. If the camera starts working, then you likely have a bad channel port.
8. Check the Camera Cable (Wired BNC DVRs and Wired NVRs)
  If you are not able to see the camera after connecting it to another channel, try replacing the camera cable with that of a working camera. If this corrects the issue, then you have isolated the problem to the camera cable.

3. Network Connection Issues

If you are having an issue connecting your recorder to the Internet, please follow the troubleshooting measures below.

Check the Cable Connection
Ensure the provided Ethernet cable is connected from the Ethernet port (on the rear of the recorder) to your router/network.
Check for a Damaged Ethernet Cable or ISP Issues
Unplug the Ethernet cable from your recorder and connect it to another device, such as a laptop, to check the cable condition.
1. If you have an Internet connection on your other device, this means that the Ethernet cable works. Plug the Ethernet cable back into the recorder.
2. If you don’t have an Internet connection on the other device, either the cable is bad, or you are having a problem with your ISP (Internet Service Provider). Connect the recorder using a different Ethernet cable and check the network connection. If you are still having a problem, please contact your ISP.
  NOTE: You may need to restart your recorder.
Check your Network Settings and IP address
Check if the IP address of the recorder is different from the default one. Please refer to your product’s manual on our support site for information specific to your model.
Check your Network Connection Speeds
All Night Owl product has a minimum recommended Internet connection speed, which you can find in your product’s specifications. As a general rule, we recommend a minimum of 4 Mbps upload speed for your recorder. Please note that your Internet connection is shared between all the networked devices you have in your home. So, just because you have high speed Internet, does not mean you have the requisite dedicated speed for your recorder.
Reset the System to Factory Default
NOTE: All current settings will be erased but your recording will remain on the HDD.
The exact steps to perform a factory reset varies by model. Please refer to your product’s manual on our support site for the exact steps needed.

4. Motion Detection Issues

NOTE: By default, most recorders are set to motion detection with high sensitivity.

To troubleshoot:

Make sure you are having a motion detection problem. After a motion event occurs, check to see if the motion icon is activated on the channel screen.
If so, please check the motion detection sensitivity and detection area setup. If the motion detection sensitivity is too low, or some areas of the camera’s field of view have been deactivated to detect motion, the recorder can miss some motion events that you would like to detect and record. To check these two parameters, please follow the steps:
NOTE: Your menus and options may look different. For exact steps, please refer to your product’s manual on our support site.
1. With your recorder connected to a TV/Monitor, access the Main Menu.
2. You may be required to log in to the recorder before proceeding.
3. Click on the “Camera” tab.
4. Select the “Motion” sub-tab.
5. On this screen, you should be able to adjust the motion sensitivity and motion detection area.
  Sensitivity: A lower setting requires more movement in the camera’s field of view to begin recording (highest by default).
  
  Area: Clicking “Set” allows you to configure areas that will and will not detect motion. Red boxes denote areas that will detect motion and uncolored boxes show areas that will not. (see your product’s manual on our support site for more information)

5. Playback Issues

NOTE: Recordings are saved on the Hard Disk Drive (HDD) of your recorder, so the first thing you must check is if the HDD is working properly.

If you are having an issue accessing your recordings or with playback, please check the following:

Pre-Installed Hard Drive
Verify that your recorder has a pre-installed HDD. Some models are sold with no HDD installed and customers must purchase and install one.
Hard Drive Status
If your recorder has a pre-installed HDD, please check if it has been detected, is formatted and still has free space to save recordings. For more information on accessing the HDD screen on your recorder, please see your product’s manual on our support site.
Record Schedule
If you have already checked that your HDD is operational, but you are still having issues with playback, you need to check the recording schedule. By default, the recorder is set up to record when motion is detected. Check the recorder’s record schedule to make sure is set up as desired for each individual channel. For more information on accessing the HDD screen on your recorder, please see your product’s manual on our support site.
Time Settings
If you have already checked that your HDD is operational and the recording schedule is correct, but you are still having problems finding recordings, you may be having issues with your time settings. For example, you may be sure an event occurred at a specific time, but there is nothing recorded on your recorder at that time. In this case, the problem could be that the recorder date and time are wrong or not synchronized with the local time. For more information on correcting this issue, please see your product’s manual on our support site.

6. Export Video Issues

If you are having an issue exporting a recording, please check the following:

The USB Flash Drive or External HDD you wish to export to must be formatted to FAT32.
Please check the external storage device is connected to the USB port located on the back of the recorder.
If you’re using an External HDD, ensure it is powered on using the provided power adapter.
Once connected to the external storage, if you can’t export your video, your USB device may be in the wrong format or it may not be large enough for the videos you wish to export.

7. Recorder Making Noise

Disconnect your recorder from its power adapter. By doing this, you’ll eliminate all noise and you’ll be ready to proceed with the next steps.
Once the recorder is disconnected, please unplug all connected cameras on the back of the device. We recommend doing this because buzzer alarms could be active and the motion sensor in one of the cameras could be activating it.
With the cameras disconnected, turn your recorder back on and wait for it to load.
Go to the recorder Main Menu (you may need to log in after this step).
Click on the “General” tab and select the “Alarms” sub-tab.
NOTE: Our recorder menus vary by model. If these options do not look familiar, please refer to your product’s manual on our support site.
On the Alarms sub-tab, make sure the buzzer is OFF. You must review each channel individually.
Connect all the cameras you unplugged before and check if they are all working.
If the problem persists, and you are still hearing a noise, the issue is likely not tied to the firmware or your settings. You may be experiencing an HDD or fan failure.

8. Hard Disk Drive (HDD)

Check the HDD Status
NOTE: A loud grinding sound coming from inside of your recorder can be an indication that the HDD is not working properly.
1. Go to recorder Main Menu. (you may need to log in after this step)
2. Click on the “Device” tab.
3. On this screen you will be able to see: If the HDD has been detected (it should appear on the list), the HDD status (it should show status “OK”) and the HDD’s free/total capacity.
4. If the HDD status is different than “OK”, please try to format it by selecting the HDD in the device list and clicking on “Format Hard Drive.”
  NOTE: By formatting your HDD, all the recordings will be erased and cannot be retrieved.
5. If after formatting, the HDD status is not “OK” (unformatted, bad, or other), you may have a bad HDD that needs to be replaced.

9. Factory Reset

To reset your recorder to the Factory Default settings follow the next steps:

NOTE: Your recorder’s menus and options may look different. If that is the case and you need additional help, please refer to your product’s manual on our support site for precise steps.

Go to the recorder Main Menu. (you may need to log in after this step)
Click on “Advanced” on the top left corner of the Main Menu.
Click on “Maintain”
On this screen locate the “Load Default”tab and click on it.
On the next screen select the options you want to restore to Factory Default and then click “OK.” Your recorder will now reboot and be restored to default for the selected settings.

10. Contacting Technical Support

Go to your product’s support page on our support site.
Scroll down to the bottom of the page and click on the blue “Help” button.

Night Owl Password Reset Instructions

XVR AiD — Thu, 31 Mar 2022 15:19:09 +0000

Night Owl Password Reset Don’t remember the password for your Night Owl Protect device? Follow the simple instructions below to quickly and securely reset your device password without having to contact support.
Option 1 – Reset Your Password from the App Ensure the DVR / NVR is powered on and connected to the Internet so it can receive the new password once you change it.

If you forgot your device password and are logged into the DVR / NVR with your Night Owl Protect account credentials, you can easily reset your password from the app. To do so:

Open the Night Owl Protect App on your Smart Device.
Tap “Forgot your password?” on the Sign In screen.
Retrieve the temporary code sent to the email address registered to your Night Owl Protect Account.
Enter the temporary code.
Create a new password and verify it.
Tap “Save Password.”
You can now log into your DVR / NVR with the updated password.

Watch the Short Video Tutorial Below

Option 2 – Reset Your Password Using Our Secure Web Portal

If you do NOT have your DVR / NVR connected to the Internet and do NOT wish to use the app, you can use our secure password reset portal. To do so:

Click “Forgot password” on the DVR / NVR Login screen.
Go to NightOwlSP.com/NOProtect
Create an account or log in.
Register your device if you have not already done so.
Click on “View Details.”
On the Device Details page, click on “Reset Code.”
Follow the provided instructions to reset your password.

Night Owl X App – Password Reset Instructions

How to Add a Device to the Night Owl Protect App for Android

XVR AiD — Tue, 29 Mar 2022 19:41:21 +0000

How to Add a Device to the Night Owl Protect App for Android

a. Adding a Recorder (DVR/NVR)

A recorder will be automatically added to the Night Owl Protect app when you set up a recorder with an Internet connection. When you log into the app, the recorder will be listed with no additional steps needed. Use the following procedure if during the initial setup of the recorder you decided not to connect to the Internet but are now okay doing so.

More : How to Add a Device to the Night Owl Protect App for iOS

IMPORTANT:

The following procedures require that you have already downloaded and installed the Night Owl Protect app onto your Smart Device and have created an account. Go to the Google Play store to download and install the Night Owl Protect app.
The quickest way to add a recorder to your app is by having a monitor connected to your recorder and following the steps in the following section. If your setup does not have a monitor connected to your recorder then follow the steps in the “If you DO NOT have a Monitor Connected to your Recorder” section.

If you have a Monitor Connected to your Recorder
1. Log into the Night Owl Protect app by entering the PIN you created or by tapping USE FINGERPRINT.
  
  NOTE: If you did not setup a PIN or opt for using fingerprint recognition then you may to sign in by entering your username, email, or phone number.
2. Tap the (plus button).
3. Tap Recorder.
4. If a notice displays requesting permission to take pictures and record video, tap Allow.
  
  NOTE: This may apply in the future.
5. Ensure the recorder is connected to your Internet using the included Ethernet cable.
6. The Internet Detected message displays on the recorder screen. Click Login.
7. Enter your local password and click Login.
8. The Night Owl Protect Account screen displays. Click on Already have an account.
9. The Login to your Night Owl Protect Account screen displays. Enter the Username and Password that you created with the app, then click Login.
10. Click OK on the Successfully Logged In message that displays.
  
  The recorder will now be listed when you log into the Night Owl Protect app.
If you DO NOT have a Monitor Connected to your Recorder
1. Log into the Night Owl Protect app by entering the PIN you created or by tapping USE FINGERPRINT.
  
  NOTE: If you did not setup a PIN or opt for using fingerprint recognition then you may to sign in by entering your username, email, or phone number.
2. Tap the (plus button).
3. Tap Recorder.
4. If a notice displays requesting permission to take pictures and record video, tap Allow.
5. Ensure the recorder is connected to your Internet using the included Ethernet cable.
6. At this point you can add the recorder by
  – Scanning the QR code on the recorder
  – Using network discovery, OR
  – Entering a UID.
  
  Scanning the QR Code
  - Locate the QR code on the top of the recorder.
  - Position your Smart Device’s camera so that the QR code displays within the lighter rectangle on the app’s screen.
  NOTE: Continue at Step 7.
  
  Using Network Discovery
  - Tap Add device by network discovery.
  - Tap OK on the message “Please Make Sure to Join the Same Network.”
  NOTES:
  - If the recorder and your Smart Device are not on the same network this method will not work.
  - Continue at Step 7.
  Entering a UID
  - Tap MANUAL SETUP.
  - Locate the UID on the support sticker on the top of the recorder.
  - Enter the UID on the following screen, then tap (blue checkmark).
  NOTES:
  - Only the first 16 characters are required to be entered. There will be four additional characters at the end that are already entered.
  - Continue at Step 7.
7. Tap the device that is displayed.
  
  The Detecting Cameras screen displays as the app detects the available cameras.
8. The Channel’s Name screen displays. If you want you can rename the channel with a descriptive name such as “Front Yard,” “Living Room,” etc. Tap on CH1 to rename.
9. Enter the new name using the keyboard. When finished tap the V symbol.
10. Swipe left to access the next channel. There should be as many channels as there are cameras attached. Rename each as desired.
11. Tap the (blue checkmark) when you are finished renaming the channels.
12. The Name Your DVR/NVR screen displays. Tap on the Device Name line to name the recorder.
13. Enter a name for the recorder. Examples might be “Home,” “Cabin,” “Condo,” “Recorder,” etc. When you are finished tap the V symbol and then the (blue checkmark).
14. The recorder is named and the following screen displays. Tap LIVE VIEW to display the Device screen.
15. Tap on the newly listed recorder to display the Device Settings screen.
16. Tap LIVE VIEW.
17. The Live Screen displays. Confirm that you can see a live view of the camera.

The recorder has now been added to Night Owl Protect app.

b. Adding a Standalone Camera

Night Owl standalone cameras are Wi-Fi devices that can be added to the Night Owl Protect app either by scanning its QR code, by using the network discovery method, or using the camera’s serial number. All methods are described below. See your camera’s setup instructions for further details.

IMPORTANT:

The following procedures require that you have already downloaded and installed the Night Owl Protect app onto your Smart Device and have created an account. Go to the Google Play store to download and install the Night Owl Protect app.
DO NOT mount your camera in its final location until you have successfully added it to the Night Owl Protect app and you are able to see its Live View.

NOTES:

Perform the following procedures within range of your Wi-Fi network.
Your Night Owl standalone camera will be shipped with a Wi-Fi antenna, a power adapter cord, and a reset tool.

Setting Up a Standalone Camera
1. Screw in the Wi-Fi Antenna to the Antenna Connector found on the back of the camera.
2. Plug in the power adapter.
  NOTE: A surge protector or Uninterruptible Power Supply (UPS) is recommended.
3. Connect the power adapter cord to the wire coming from the camera. The camera will announce, “Device is ready for Use.”
4. Shortly afterward you should hear “The camera is in pairing mode” and the green LED found on the connector at the end of the camera’s wire should flash continuously. If the camera does not go into pairing mode perform the following steps:
  – Peel up the rubber cover on the camera that is labeled “MicroSD/Reset.”
  – Insert the Reset Tool into the tiny hole next to the MicroSD slot.
  
  NOTE: If you cannot locate the Reset Tool a paper clip can be used instead.
  
  – Push the Reset Tool down until the camera announces “Please be patient. Camera is resetting.” After a short delay you should hear “Device is ready for Use.” Afterwards the camera announces “The camera is in pairing mode,” and the green LED flashes continuously.
Adding a Standalone Camera using the Camera’s QR Code

NOTE: Follow the steps for SETTING UP A STANDALONE CAMERA above before proceeding.
1. Log into the Night Owl Protect app by entering the PIN you created or by tapping USE FINGERPRINT.
  
  NOTE: If you did not setup a PIN or opt for using fingerprint recognition then you may to sign in by entering your username, email, or phone number.
2. Tap the (plus button).
3. Tap Standalone Camera.
4. If a notice displays requesting permission to take pictures and record video, tap Allow.
5. Locate the QR code on the back of the camera.
6. Position your Smart Device’s camera so that the QR code displays within the white square on the app’s screen.
7. Tap on the device that is listed.
8. A message displays informing you that you MUST disable Mobile Data to continue the camera setup.
If your Mobile Data is already OFF then skip to Step 14. Otherwise, navigate to your Smart Device’s Settings screen.
1. Tap Connections on the Settings screen.
2. Tap Data usage on the Connections screen.
3. Slide the control for Mobile data to the left to turn it OFF.
4. A confirmation message displays. Tap Turn off.
5. Navigate back to the Night Owl Protect app.
6. Tap NEXT.
7. If a notice displays requesting permission to access the device’s location, tap Allow only while using the app.
8. If the status light is NOT flashing on your standalone camera, then tap NO, IT IS NOT FLASHING. Follow the instructions on the screens that display. You will need to reset the camera and start over. If it is flashing then wait.
9. The Pairing Camera screen displays. When the serial number of the camera displays tap on it.
10. The Select Wi-Fi Network screen displays. Tap on your Wi-Fi network.
11. Tap on the Enter password line to open the on-screen keyboard. Type the password for the Wi-Fi network. Tap CONNECT when finished.
The Connecting screen displays while the camera establishes a connection to the Wi-Fi network.

The camera announces “Please be patient as the camera connects to Wi-Fi.” After it connects, the camera will announce “Woo-hoo. Setup is now complete.”

When the camera has been added the following screen displays.
1. Tap on the Name your Night Owl device line to bring up the on-screen keyboard. Enter a name for the camera. (Required) When you are finished tap the V symbol.
2. Tap LIVE VIEW.
3. The Devices screen displays with the newly added camera listed. Tap on the device to open the Devices Details screen.
4. Tap LIVE VIEW on the Devices Details screen.
5. Confirm that you can see a live view from the camera. If so, the camera may now be installed in its final location.
6. Turn ON Mobile Data, if you normally have it ON. Reference Steps 9 through 11 above.
Adding a Standalone Camera using Network Discovery

NOTE: Follow the steps for setting up a standalone camera above before proceeding.
1. Log into the Night Owl Protect app by entering the PIN you created or by tapping USE FINGERPRINT.
NOTE: If you did not setup a PIN or opt for using fingerprint recognition then you may to sign in by entering your username, email, or phone number.
1. Tap the (plus button).
2. Tap Standalone Camera.
3. If a notice displays requesting permission to take pictures and record video, tap Allow.
  NOTE: This may apply in the future.
4. Tap ADD DEVICE BY NETWORK DISCOVERY.
5. A message displays informing you that you MUST disable Mobile Data to continue the camera setup.
6. If your Mobile Data is already OFF then skip to Step 13. Otherwise, navigate to your Smart Device’s Settings screen.
7. Tap Connections on the Settings screen.
8. Tap Data usage on the Connections screen.
9. Slide the control for Mobile data to the left to turn it OFF.
10. A confirmation message displays. Tap Turn off.
11. Navigate back to the Night Owl Protect app.
12. Tap NEXT.
13. If a notice displays requesting permission to access the device’s location, tap Allow only while using the app.
14. If the status light is NOT flashing on your standalone camera, then tap NO, IT IS NOT FLASHING. Follow the instructions on the screens that display. You will need to reset the camera and start over. If it is flashing then wait.
15. The Pairing Camera screen displays. When the serial number of the camera displays tap on it.
16. The Select Wi-Fi Network screen displays. Tap on your Wi-Fi network.
17. Tap on the Enter password line to open the on-screen keyboard. Type the password for the Wi-Fi network. Tap CONNECT when finished.
The Connecting screen displays while the camera establishes a connection to the Wi-Fi network.

The camera announces “Please be patient as the camera connects to Wi-Fi.” After it connects, the camera will announce “Woo-hoo. Setup is now complete.”

When the camera has been added the following screen displays.
1. Tap on the Name your Night Owl device line to bring up the on-screen keyboard. Enter a name for the camera. (Required) When you are finished tap the V symbol.
2. Tap LIVE VIEW.
3. The Devices screen displays with the newly added camera listed. Tap on the device to open the Devices Details screen.
4. Tap LIVE VIEW on the Devices Details screen.
5. Confirm that you can see a live view from the camera. If so, the camera may now be installed in its final location.
6. Turn ON Mobile Data, if you normally have it ON. Reference Steps 8 through 10 above.
Adding a Standalone Camera by Entering its Serial Number

NOTE: Follow the steps for SETTING UP A STANDALONE CAMERA above before proceeding.
1. Log into the Night Owl Protect app by entering the PIN you created or by tapping USE FINGERPRINT.
NOTE: If you did not setup a PIN or opt for using fingerprint recognition then you may to sign in by entering your username, email, or phone number.
1. Tap the (plus button).
2. Tap Standalone Camera.
3. If a notice displays requesting permission to take pictures and record video, tap Allow.
  
  NOTE: This may apply in the future.
4. Tap MANUAL SETUP.
5. Locate the serial number on the camera’s sticker. NOTE: The sticker’s location may vary by camera model.
6. Tap on the Device serial number line to open the on-screen keyboard. Enter the serial number for the camera. When you are finished tap the V symbol, then tap the (blue checkmark).
7. Tap the device that is listed.
8. A message displays informing you that you MUST disable Mobile Data to continue the camera setup.
9. If your Mobile Data is already OFF then skip to Step 16. Otherwise, navigate to your Smart Device’s Settings screen.
10. Tap Connections on the Settings screen.
11. Tap Data usage on the Connections screen.
12. Slide the control for Mobile data to the left to turn it OFF.
13. A confirmation message displays. Tap Turn off.
14. Navigate back to the Night Owl Protect app.
15. Tap NEXT.
16. If a notice displays requesting permission to access the device’s location, tap Allow only while using the app.
17. If the status light is NOT flashing on your standalone camera, then tap NO, IT IS NOT FLASHING. Follow the instructions on the screens that display. You will need to reset the camera and start over. If it is flashing then wait.
18. The Pairing Camera screen displays. When the serial number of the camera displays tap on it.
19. The Select Wi-Fi Network screen displays. Tap on your Wi-Fi network.
20. Tap on the Enter password line to open the on-screen keyboard. Type the password for the Wi-Fi network. Tap CONNECT when finished.
The Connecting screen displays while the camera establishes a connection to the Wi-Fi network.

The camera announces “Please be patient as the camera connects to Wi-Fi.” After it connects, the camera will announce “Woo-hoo. Setup is now complete.”

When the camera has been added the following screen displays.
1. Tap on the Name your Night Owl device line to bring up the on-screen keyboard. Enter a name for the camera. (Required) When you are finished tap the V symbol.
2. Tap LIVE VIEW.
3. The Devices screen displays with the newly added camera listed. Tap on the device to open the Devices Details screen.
4. Tap LIVE VIEW on the Devices Details screen.
5. Confirm that you can see a live view from the camera. If so, the camera may now be installed in its final location.
6. Turn ON Mobile Data, if you normally have it ON. Reference Steps 11 through 13 above.

c. Adding a Doorbell

Night Owl doorbells are Wi-Fi devices that can be added to the Night Owl Protect app either by scanning its QR code, by using the network discovery method, or by using the doorbell’s serial number. All methods are described below.

The following procedures focus on the addition of the doorbell to the Night Owl Protect app. See your doorbell setup instructions for details regarding installing the doorbell.

IMPORTANT:

The following procedures require that you have already downloaded and installed the Night Owl Protect app onto your Smart Device and have created an account. Go to the Google Play store to download and install the Night Owl Protect app.
DO NOT install your doorbell in its final location until you have successfully added it to the Night Owl Protect app and you are able to see its Live View.

NOTES:

Perform the following procedures within range of your Wi-Fi network.
Your Night Owl doorbell is shipped with a USB cord, but you will need a USB A power adapter or charging port.

Setting Up a Doorbell
1. Remove faceplate, the protective outer shell that wraps around the edges of the doorbell.
  – Grasp the doorbell face-side up.
  – Position your fingertips on the bottom edge of the faceplate.
  – Push down on the main body of the doorbell with your thumbs.
  
  NOTE: You may find that the faceplate is very tight and not moving. If so, try prying around the bottom edge of the faceplate with you fingernail to loosen it away from the main body of the doorbell then repeat the above steps.
2. Peel back the rubber cover on the side of the doorbell to expose the micro USB port.
3. Insert the small connector on the USB cord into the micro USB port.
4. Connect the other end of the cord to a USB A power adapter or charging port that is powered. The light ring around the doorbell’s button lights up, and the doorbell announces “Doorbell is ready for use.” After a short delay you will hear “The doorbell is in pairing mode.” The light ring will light up in a clockwise spinning pattern.
5. If the doorbell does not go into pairing mode perform the following steps:
  - Locate the Reset Button next to the Micro USB port.
  - Press on the button with your fingernail until you hear “Please be patient as doorbell resets its factory settings.” After a short delay you will hear “Doorbell is ready for use.” Next you will hear “Doorbell is in pairing mode.”
Adding a Doorbell using the Doorbell’s QR Code

NOTE: Follow the steps for SETTING UP A DOORBELL above before proceeding.
1. Log into the Night Owl Protect app by entering the PIN you created or by tapping USE FINGERPRINT.
  
  NOTE: If you did not setup a PIN or opt for using fingerprint recognition then you may sign in by entering your username, email, or phone number.
2. Tap the (plus button).
3. Tap Doorbell.
4. If a notice displays requesting permission to take pictures and record video, tap Allow.
5. Position your Smart Device camera so that the QR code displays within the lighter rectangle on the app’s screen.
6. Tap on the device that is listed.
7. A message displays informing you that you MUST disable Mobile Data to continue the doorbell setup.
8. If your Mobile Data is already OFF then skip to Step 14. Otherwise, navigate to your Smart Device’s Settings screen.
9. Tap Connections on the Settings screen.
10. Tap Data usage on the Connections screen.
11. Slide the control for Mobile data to the left to turn it off.
12. A confirmation message displays. Tap Turn off.
13. Navigate back to the Night Owl Protect app.
14. Tap NEXT.
15. If a notice displays requesting permission to access the device’s location, tap Allow only while using the app.
16. If the status light is NOT spinning clockwise on your doorbell, then tap NO, IT IS NOT FLASHING on the following screen. Follow the instructions on the screens that display. You will need to reset the doorbell and start over. If it is flashing then wait.
NOTE: “Flashing” in this case refers to the light ring lighting up in a clockwise spinning pattern.
1. The Pairing Doorbell screen displays. When the serial number of the doorbell displays tap on it.
2. The Select Wi-Fi Network screen displays. Tap on your Wi-Fi network.
3. Tap on the Enter password line to open the on-screen keyboard. Type the password for the Wi-Fi network. Tap CONNECT when finished.
The Connecting screen displays while the camera establishes a connection to the Wi-Fi network.

The doorbell announces “Please be patient as doorbell connects to Wi-Fi.” After it connects, the doorbell will announce “Woo-hoo. Doorbell setup is complete.”

When the doorbell has been added the following screen displays.
1. Tap on the Name your Night Owl device line to bring up the on-screen keyboard. Enter a name for the doorbell. (Required) When you are finished tap the V symbol.
2. Tap LIVE VIEW.
3. The Devices screen displays with the newly added doorbell listed. Tap on the doorbell to open the Devices Details screen.
4. Tap LIVE VIEW on the Devices Details screen.
5. Confirm that you can see a live view from the doorbell’s camera. If so, the doorbell may now be installed in its final location.
6. Turn ON Mobile Data, if you normally have it ON. Reference Steps 9 through 11 above.
Adding a Doorbell using Network Discovery

NOTE: Follow the steps for SETTING UP A DOORBELL above before proceeding.
1. Log into the Night Owl Protect app by entering the PIN you created or by tapping USE FINGERPRINT.
NOTE: If you did not setup a PIN or opt for using fingerprint recognition then you may to sign in by entering your username, email, or phone number.
1. Tap the (plus button).
2. Tap Doorbell.
3. If a notice displays requesting permission to take pictures and record video, tap Allow.
4. Tap ADD DEVICE BY NETWORK DISCOVERY.
5. A message displays informing you that you MUST disable Mobile Data to continue the doorbell setup.
6. If your Mobile Data is already OFF then skip to Step 13. Otherwise, navigate to your Smart Device’s Settings screen.
7. Tap Connections on the Settings screen.
8. Tap Data usage on the Connections screen.
9. Slide the control for Mobile data to the left to turn it off.
10. A confirmation message displays. Tap Turn off.
11. Navigate back to the Night Owl Protect app.
12. Tap NEXT.
13. If a notice displays requesting permission to access the device’s location, tap Allow only while using the app.
14. If the status light is NOT spinning clockwise on your doorbell, then tap NO, IT IS NOT FLASHING on the following screen. Follow the instructions on the screens that display. You will need to reset the doorbell and start over. If it is flashing then wait.
NOTE: “Flashing” in this case refers to the light ring lighting up in a clockwise spinning pattern.
1. The Pairing Doorbell screen displays. When the serial number of the doorbell displays tap on it.
2. The Select Wi-Fi Network screen displays. Tap on your Wi-Fi network.
3. Tap on the Enter password line to open the on-screen keyboard. Type the password for the Wi-Fi network. Tap CONNECT when finished.
The Connecting screen displays while the camera establishes a connection to the Wi-Fi network.

The doorbell announces “Please be patient as doorbell connects to Wi-Fi.” After it connects, the doorbell will announce “Woo-hoo. Doorbell setup is complete.”

When the doorbell has been added the following screen displays.
1. Tap on the Name your Night Owl device line to bring up the on-screen keyboard. Enter a name for the doorbell. (Required) When you are finished tap the V symbol.
2. Tap LIVE VIEW.
3. The Devices screen displays with the newly added doorbell listed. Tap on the doorbell to open the Devices Details screen.
4. Tap LIVE VIEW on the Devices Details screen.
5. Confirm that you can see a live view from the doorbell’s camera. If so, the doorbell may now be installed in its final location.
6. Turn ON Mobile Data, if you normally have it ON. Reference Steps 8 through 10 above.
Adding a Doorbell by Entering its Serial Number

NOTE: Follow the steps for SETTING UP A DOORBELL above before proceeding.
1. Log into the Night Owl Protect app by entering the PIN you created or by tapping USE FINGERPRINT.
NOTE: If you did not setup a PIN or opt for using fingerprint recognition then you may to sign in by entering your username, email, or phone number.
1. Tap the (plus button).
2. Tap Doorbell.
3. If a notice displays requesting permission to take pictures and record video, tap Allow.
4. Tap MANUAL SETUP.
5. Locate the serial number on the back of the doorbell.
6. On the following screen, tap on the Device serial number line to open the on-screen keyboard. Enter the serial number for the doorbell. When you are finished tap the V symbol, then tap the (blue checkmark).
7. Tap on the device that is listed.
8. A message displays informing you that you MUST disable Mobile Data to continue the doorbell setup.
9. If your Mobile Data is already OFF then skip to Step 16. Otherwise, navigate to your Smart Device’s Settings screen.
10. Tap Connections on the Settings screen.
11. Tap Data usage on the Connections screen.
12. Slide the control for Mobile data to the left to turn it off.
13. A confirmation message displays. Tap Turn off.
14. Navigate back to the Night Owl Protect app.
15. Tap NEXT.
16. If a notice displays requesting permission to access the device’s location, tap Allow only while using the app.
17. If the status light is NOT spinning clockwise on your doorbell, then tap NO, IT IS NOT FLASHING on the following screen. Follow the instructions on the screens that display. You will need to reset the doorbell and start over. If it is flashing then wait.
NOTE: “Flashing” in this case refers to the light ring lighting up in a clockwise spinning pattern.
1. The Pairing Doorbell screen displays. When the serial number of the doorbell displays tap on it.
2. The Select Wi-Fi Network screen displays. Tap on your Wi-Fi network.
3. Tap on the Enter password line to open the on-screen keyboard. Type the password for the Wi-Fi network. Tap CONNECT when finished.
The Connecting screen displays while the camera establishes a connection to the Wi-Fi network.

The doorbell announces “Please be patient as doorbell connects to Wi-Fi.” After it connects, the doorbell will announce “Woo-hoo. Doorbell setup is complete.”

When the doorbell has been added the following screen displays.
1. Tap on the Name your Night Owl device line to bring up the on-screen keyboard. Enter a name for the doorbell. (Required) When you are finished tap the V symbol.
2. Tap LIVE VIEW.
3. The Devices screen displays with the newly added doorbell listed. Tap on the doorbell to open the Devices Details screen.
4. Tap LIVE VIEW on the Devices Details screen.
5. Confirm that you can see a live view from the doorbell’s camera. If so, the doorbell may now be installed in its final location.
6. Turn ON Mobile Data, if you normally have it ON. Reference Steps 11 through 13 above.

How to Add a Device to the Night Owl Protect App for iOS

XVR AiD — Tue, 29 Mar 2022 19:32:35 +0000

How to Add a Device to the Night Owl Protect App for iOS

a. Adding a Recorder (DVR/NVR)

IMPORTANT: The following procedures require that you have already downloaded and installed the Night Owl Protect app onto your Smart Device and have created an account. Go to the App Store to download and install the Night Owl Protect app.

Load More : Free CCTV Camera Software Top 25

The quickest way to add a recorder to your app is by having a monitor connected to your recorder and following the steps in the following section. If your setup does not have a monitor connected to your recorder then follow the steps in the “If you DO NOT have a Monitor Connected to your Recorder” section.

If you have a Monitor Connected to your Recorder
1. Log into the Night Owl Protect app by entering the PIN you created or by tapping Use FaceID.
  
  NOTE: If you did not setup a PIN or opt for FaceID then you may to sign in by entering your username, email, or phone number.
2. Tap Add New.
3. If a notice displays requesting access to the camera, tap OK.
4. Ensure the recorder is connected to your Internet using the included Ethernet cable.
5. The Internet Detected message displays on the recorder screen. Click Login.
6. Enter your local password and click Login.
7. The Night Owl Protect Account screen displays. Click on Already have an account.
8. The Login to your Night Owl Protect Account screen displays. Enter the Username and Password that you created with the app, then click Login.
9. Click OK on the Successfully Logged In message that displays.
  
  The recorder will now be listed when you log into the Night Owl Protect app.
If you DO NOT have a Monitor Connected to your Recorder
1. Log into the Night Owl Protect app by entering the PIN you created or by tapping Use FaceID.
  
  NOTE: If you did not setup a PIN or opt for FaceID then you may to sign in by entering your username, email, or phone number.
2. Tap Add New.
3. Tap Recorder.
4. If a notice displays requesting access to the camera, tap OK.
5. Ensure the recorder is connected to your Internet using the included Ethernet cable.
6. At this point you can add the recorder by
  – Scanning the QR code on the recorder
  – Using network discovery, OR
  – Entering a UID.

Scanning the QR Code

Locate the QR code on the top of the recorder.
Position your Smart Device camera so that the QR code displays within the white square on the app’s screen.

NOTE: Continue at Step 7.

Using Network Discovery

Tap OK on the following message.

NOTE: This message does not necessarily display only when you choose this option. It may display when you open the app. It is important to tap OK whenever you see this message so the app is able find and connect to devices on your local network.

Tap Add device by network discovery.
Tap OK on the message “Please Make Sure to Join the Same Network.”

NOTES:

If the recorder and your Smart Device are not on the same network this method will not work.
Continue at Step 7.

Entering a UID

Tap Add device by using UID.
Locate the UID on the support sticker on the top of the recorder.
Enter the UID on the following screen:

NOTES:

This entry is not case sensitive. Only the first 16 characters are required. There will be four additional characters that are not required.
Continue at Step 7.

Tap the device that is displayed.

The Detecting Cameras screen displays briefly, then the Channel’s Name screen displays. The default name for Channel 1 is “CH1.”

If you want you can rename the channel with a descriptive name such as “Front Yard,” “Living Room,” etc.
Swipe left to access the next channel. There should be as many channels as there are cameras attached. Rename each as desired.
Tap Done when you are finished renaming the channels. The Name your DVR/NVR screen displays. The default name for the recorder is “Recorder.”
If you want, rename the recorder. Tap Next when finished. The recorder is added and the Done screen displays.
Tap LIVE VIEW to display the Device Settings screen. The recorder has now been added to the Night Owl Protect app.

b. Adding a Standalone Camera

IMPORTANT:

The following procedures require that you have already downloaded and installed the Night Owl Protect app and have created an account. Go to the App Store to download and install the Night Owl Protect app.
DO NOT mount your camera in its final location until you have successfully added it to the Night Owl Protect app and you are able to see its Live View.

NOTES:

Perform the following procedures within range of your Wi-Fi network.
Your Night Owl standalone camera will be shipped with a Wi-Fi antenna, a power adapter cord, and a reset tool.

Setting Up a Standalone Camera
1. Screw in the Wi-Fi Antenna to the Antenna Connector found on the back of the camera.
2. Plug in the power adapter.
  NOTE: A surge protector or Uninterruptible Power Supply (UPS) is recommended.
3. Connect the power adapter cord to the wire coming from the camera. The camera will announce, “Device is ready for Use.”
4. Shortly afterward you should hear “The camera is in pairing mode” and the green LED found on the connector at the end of the camera’s wire should flash continuously. If the camera does not go into pairing mode perform the following steps:
  - Peel up the rubber cover on the camera that is labeled “MicroSD/Reset.”
  - Insert the Reset Tool into the tiny hole next to the MicroSD slot.
    NOTE: If you cannot locate the Reset Tool a paper clip can be used instead.
  - Push the Reset Tool down until the camera announces “Please be patient. Camera is resetting.” After a short delay you should hear “Device is ready for Use.” Afterwards the camera announces “The camera is in pairing mode,” and the green LED flashes continuously.
Adding a Standalone Camera using the Camera’s QR Code

NOTE: Follow the steps for SETTING UP A STANDALONE CAMERA above before proceeding.
1. Log into the Night Owl Protect app by entering the PIN you created or by tapping Use FaceID.
NOTE: If you did not setup a PIN or opt for FaceID then you may to sign in by entering your username, email, or phone number.
1. Tap Add New.
2. Tap Standalone Camera.
3. If a notice displays requesting access to the camera, tap OK.
4. Locate the QR code on the back of the camera.
5. Position your Smart Device camera so that the QR code displays within the white square on the app’s screen.
6. Tap on the device that is listed on the following screen.
7. A message displays asking permission to join the Wi-Fi network for the device. Tap Join.
8. The Select Wi-Fi Network screen displays. Tap on your Wi-Fi network.
9. On the next screen, enter the password for your Wi-Fi network. Tap Continue when done.
The Connecting screen displays while the camera establishes a connection to the Wi-Fi network.

The camera announces “Please be patient as the camera connects to Wi-Fi.” After it connects, the camera will announce “Woo-hoo. Setup is now complete.”

Next the Checking Firmware screen displays.

NOTE: DO NOT power off the camera or close the app while this screen displays.

The camera announces “Please be patient we are now updating your camera’s intelligence.”

When complete it will announce “Woo-hoo. Firmware update is complete” and the following screen displays.
1. When the camera has been added the following screen displays. The default name is “Camera.” Tap on the name to change it. (Optional)
2. Tap Live View.
3. Confirm that you can see a live view from the camera. If so, the camera may now be installed in its final location.
Adding a Standalone Camera using Network Discovery
1. 1. Log into the Night Owl Protect app by entering the PIN you created or by tapping Use FaceID.
NOTE: If you did not setup a PIN or opt for FaceID then you may to sign in by entering your username, email, or phone number.
1. 1. Tap Add New on the following screen:
  2. Tap Standalone Camera.
  3. If a notice displays requesting access to the camera, tap OK.
    NOTE: This may apply in the future.
  4. Tap on Add device by network discovery.
  5. A message displays asking to allow the app to use your location. Tap Allow While Using App.
  6. On the following screen, tap Go to Settings.
  7. The Setting screen for the Night Owl Protect app displays. Tap Settings.
  8. Navigate to the Wi-Fi settings. Tap Wi-Fi.
  9. Tap on the network starting with “NOIP” to connect.
  10. Once connected, navigate back to the Night Owl Protect app.
  11. The Select Wi-Fi Network screen displays. Tap on your Wi-Fi network.
  12. On the next screen, enter the password for your Wi-Fi network. Tap Continue when done.
    
    The Connecting screen displays while the camera establishes a connection to the Wi-Fi network.
    
    The camera announces “Please be patient as the camera connects to Wi-Fi.” After it connects, the camera will announce “Woo-hoo. Setup is now complete.”
    
    Next the Checking Firmware screen displays.
    
    NOTE: DO NOT power off the camera or close the app while this screen displays.
    
    The camera announces “Please be patient we are now updating your camera’s intelligence.”
    
    When complete it will announce “Woo-hoo. Firmware update is complete” and the following screen displays.
  13. When the camera has been added, the following screen displays. The default name for the camera is “Camera.” Tap on the name to change it. (Optional)
  14. Tap on Live View.
  15. Confirm that you can see a live view from the camera. If so, the camera may now be installed in its final location.
Adding a Standalone Camera by Entering its Serial Number

NOTE: Follow the steps for SETTING UP A STANDALONE CAMERA above before proceeding.
1. Log into the Night Owl Protect app by entering the PIN you created or by tapping Use FaceID.
NOTE: If you did not setup a PIN or opt for FaceID then you may to sign in by entering your username, email, or phone number.
1. Tap Add New on the following screen:
1. Tap Standalone Camera.
1. If a notice displays requesting access to the camera, tap OK.
  NOTE: This may apply in the future.
1. Tap on Add device by using Serial Number.
1. Locate the serial number on the camera’s sticker.
  NOTE: The sticker’s location may vary by camera model.
1. Enter the serial number on the following screen and tap Done.
1. A message displays asking permission to join the Wi-Fi network for the device. Tap Join.
1. The Select Wi-Fi Network screen displays. Tap on your Wi-Fi network.
1. On the next screen, enter the password for your Wi-Fi network. Tap Continue when done.
The Connecting screen displays while the camera establishes a connection to the Wi-Fi network.

The camera announces “Please be patient as the camera connects to Wi-Fi.” After it connects, the camera will announce “Woo-hoo. Setup is now complete.”

Next the Checking Firmware screen displays.

NOTE: DO NOT power off the camera or close the app while this screen displays.

The camera announces “Please be patient. We are now updating your camera’s intelligence.”

When complete it will announce “Woo-hoo. Firmware update is complete” and the following screen displays.
1. When the camera has been added the following screen displays. The default name is “Camera.” Tap on the name to change it. (Optional)
1. Tap Live View.
1. Confirm that you can see a live view from the camera. If so, the camera may now be installed in its final location.

c. Adding a Doorbell

The following procedures focus on the addition of the doorbell to the Night Owl Protect app. See your doorbell setup instructions for details regarding installing the doorbell.

IMPORTANT:

The following procedures require that you have already downloaded and installed the Night Owl Protect app and have created an account. Go to the App Store to download and install the Night Owl Protect app.
DO NOT install your doorbell in its final location until you have successfully added it to the Night Owl Protect app and you are able to see its Live View.

NOTES:

Perform the following procedures within range of your Wi-Fi router.
Your Night Owl doorbell is shipped with a USB cord, but you will need a USB A power adapter or charging port.

Setting Up a Doorbell
1. Remove the protective outer shell that wraps around the edges of the doorbell.
  - Grasp the doorbell face-side up.
  - Position your fingertips on the bottom edge of the shell.
  - Push down on the main body of the doorbell with your thumbs.
NOTE: You may find that the outer shell is very tight and not moving. If so, try prying around the bottom edge of the shell with you fingernail to loosen it away from the main body of the doorbell then repeat the above steps.
1. Peel back the rubber cover on the side of the doorbell to expose the micro USB port.
2. Insert the small connector on the USB cord into the micro USB port.
1. Connect the other end of the cord to a USB A power adapter or charging port that is powered. The light ring around the doorbell’s button lights up, and the doorbell announces “Doorbell is ready for use.” After a short delay you will hear “The doorbell is in pairing mode.” The light ring will light up in a clockwise spinning pattern.
2. If the doorbell does not go into pairing mode perform the following steps:
  - Locate the Reset Button next to the Micro USB port.
  - Press on the button with your fingernail until you hear “Please be patient as doorbell resets its factory settings.” After a short delay you will hear “Doorbell is ready for use.” Next you will hear “Doorbell is in pairing mode.”
Adding a Doorbell using the Doorbell’s QR Code

NOTE: Follow the steps for SETTING UP A DOORBELL above before proceeding.
1. Log into the Night Owl Protect app by entering the PIN you created or by tapping Use FaceID.
NOTE: If you did not setup a PIN or opt for FaceID then you may to sign in by entering your username, email, or phone number.
1. Tap Add New.
1. Tap Doorbell.
1. If a notice displays requesting access to the camera, tap OK.
1. Position your Smart Device camera so that the QR code displays within the white square to the app’s screen.
1. Tap on the device that is listed on the following screen.
1. A message displays asking permission to join the Wi-Fi network for the device. Tap Join.
NOTE: “Light flashing quickly” refers to the light ring lighting up in a clockwise spinning pattern.
1. On the next screen, enter the password for your Wi-Fi network. Tap Continue when done.
The Connecting screen displays while the camera establishes a connection to the Wi-Fi network.

The doorbell announces “Please be patient as doorbell connects to Wi-Fi.” After it connects, the doorbell will announce “Woo-hoo. Doorbell setup is complete.”

Next the Checking Firmware screen displays.

NOTE: DO NOT disconnect the power to the doorbell or close the app while this screen displays.

When complete the following screen displays.
1. When the doorbell has been added the following screen displays. The default name is “Doorbell.” Tap on the name to change it. (Optional)
1. Tap Live View.
1. Confirm that you can see a live view from the doorbell’s camera. If so, the doorbell may now be installed in its final location.
Adding a Doorbell using Network Discovery

NOTE: Follow the steps for SETTING UP A DOORBELL above before proceeding.
1. Log into the Night Owl Protect app by entering the PIN you created or by tapping Use FaceID.
NOTE: If you did not setup a PIN or opt for FaceID then you may to sign in by entering your username, email, or phone number.
1. Tap Add New on the following screen:
1. Tap Doorbell.
1. If a notice displays requesting access to the camera, tap OK.
  NOTE: This may apply in the future.
1. Tap on Add device by network discovery.
1. A message displays asking to allow the app to use your location. Tap Allow While Using App.
1. On the following screen, tap Go to Settings.
1. The Setting screen for the Night Owl Protect app displays. Tap Settings.
1. Navigate to the Wi-Fi settings. Tap Wi-Fi.
1. Tap on the network starting with “NOIP” to connect.
1. Once connected, navigate back to the Night Owl Protect app.
1. The Select Wi-Fi Network screen displays. Tap on your Wi-Fi network.
1. On the next screen, enter the password for your Wi-Fi network. Tap Continue when done.
The Connecting screen displays while the camera establishes a connection to the Wi-Fi network.

The doorbell announces “Please be patient as doorbell connects to Wi-Fi.” After it connects, the doorbell will announce “Woo-hoo. Doorbell setup is complete.”

Next the Checking Firmware screen displays.

NOTE: DO NOT disconnect the power to the doorbell or close the app while this screen displays.

When complete the following screen displays.
1. When the doorbell has been added the following screen displays. The default name is “Doorbell.” Tap on the name to change it. (Optional)
1. Tap Live View.
1. Confirm that you can see a live view from the doorbell’s camera. If so, the doorbell may now be installed in its final location.
Adding a Doorbell by Entering its Serial Number

NOTE: Follow the steps for SETTING UP A DOORBELL above before proceeding.
1. Log into the Night Owl Protect app by entering the PIN you created or by tapping Use FaceID.
NOTE: If you did not setup a PIN or opt for FaceID then you may to sign in by entering your username, email, or phone number.
1. Tap Add New on the following screen:
1. Tap Doorbell.
1. If a notice displays requesting access to the camera, tap OK.
  NOTE: This may apply in the future.
1. Tap on Add device by using Serial Number.
1. Locate the serial number on the back of the doorbell.
1. Enter the serial number on the following screen and tap Done.
  NOTE: This entry is not case-sensitive.
1. A message displays asking to allow the app to use your location. Tap Allow While Using App.
1. A message displays asking permission to join the Wi-Fi network for the device. Tap Join.
  NOTE: “Light flashing quickly” refers to the light ring lighting up in a clockwise spinning pattern.
1. The Select Wi-Fi Network screen displays. Tap on your Wi-Fi network.
1. On the next screen, enter the password for your Wi-Fi network. Tap Continue when done.
The Connecting screen displays while the camera establishes a connection to the Wi-Fi network.

The doorbell announces “Please be patient as doorbell connects to Wi-Fi.” After it connects, the doorbell will announce “Woo-hoo. Doorbell setup is complete.”

Next the Checking Firmware screen displays.

NOTE: DO NOT disconnect the power to the doorbell or close the app while this screen displays.

When complete the following screen displays.
1. When the doorbell has been added the following screen displays. The default name is “Doorbell.” Tap on the name to change it. (Optional)
1. Tap Live View.
1. Confirm that you can see a live view from the doorbell’s camera. If so, the doorbell may now be installed in its final location.

Free CCTV Camera Software Top 25

XVR AiD — Tue, 29 Mar 2022 18:41:49 +0000

Free CCTV Camera Software Top 25 We are about to discuss the top 25 CCTV cameras software that is available in the market. The CCTV camera software for PC helps to connect and control the CCTV cameras on your PC. There are many famous brands of CCTV cameras in the international market and the software is different for different brands of CCTV system. In today’s world where security is the primary concern for anybody. We provide you with some of the best brand’s CMS for PC.

What is CCTV Camera Software for PC?

The Software for PC is designed and developed by the CCTV camera manufacturers for their security solutions and products. This helps to connect as well as control the CCTV cameras on PC. Here we provide you with the top 25 CCTV Cameras Software for PC.

Application of these CMS

These CMS allows users to connect and maintain the CCTV system with your PC. With these applications, it becomes easier to get the live view of your residence, family, office premises and locality. With these applications, You can access the CCTV from remote locations as well.

it is now easier to connect and maintain on your security online through CCTV cameras. CCTV cameras are the best security solution to enhance the security of family members and others.

Load More : How to connect DVR/NVR on computer software CMS?

Importance of the CMS

These CMS helps to connect as well as control the CCTV cameras on PC. These CMS acts as an intermediary between PC and CCTV camera set up to help the user client to provide access to the user of CCTV camera on PC. We will highlight some of the important functions which can be performed by the application.

Remote Access.
Connectivity and control
Video Surveillance.
CCTV Video recording.
Live monitoring on a different viewpoint.
PTZ camera controlling.
Remote playback of the recording.

List of Top 25 CCTV Camera Software for PC

Here we will discuss in detail about the application for PC. We provide you with the top 25 CMS. CCTV cameras are available for Windows and Mac operating systems. But some CCTV manufacturers do not provide the application for Mac user clients.

The download file of every CMS is in the compressed format and use WinRAR to extract the downloaded file. Besides, get better knowledge regarding the CMS installation and setup procedure by clicking the links.

The list of the best CMS is as follows:

1. IVMS 4500 by Hikvision

IVMS is also one of the best CMS developed by Hikvision Company. This CMS is the best application in the market to connect as well as control.

IVMS by Hikvision

Hikvision is a global leader in the provider of security solutions and products. Emphasizing on the comprehensive and highly skilled R&D team, Hikvision manufactures a wide range of products. Hikvision has broadened its field to smart home tech, industrial automation, and automotive electronics industries to realise its long-term goal.

Hikvision products also render powerful business intelligence for clients, which enables more efficient transactions and greater commercial profit. Hikvision is a global leader of IoT solution provider with video as its core competency. Hikvision now has above 19,000 R&D engineers. The company yearly funds over 9% of its annual sales revenue to research and development for continued product innovation.

IVMS 4200 & Storage Server

The application is provided by the Hikvision company. The free download link is provided below. IVMS 4200 installation procedure is here as well, click on the link of IVMS 4200. Also, read the instruction of IVMS 4200 storage server as well.

Download IVMS 4200 For PC (Windows) V3.1.1.13

IVMS 4200 For PC (Windows) Download VS V1.0.0.13

Free Download IVMS 4200 AC V1 For PC AC V1.0.1.13

Download Multi lang. IVMS 4200 For PC Multilingual Package V3.1.1

IVMS 4200 For PC Multilanguage for PC Multilingual Package AC V1.0.1

Multi-language VS V1 IVMS 4200 For PC Multilingual Package VS V1.0.0

Free Download IVMS 4200 for PC (MAC) MAC V2.0.0.10

Download IVMS 4200 Storage Server for MAC

Download IVMS 4200 Storage Server for Windows

IVMS 4500

We have provided you with the IVMS 4500 for PC free download link below. Get the free download link. Read the installation procedure of IVMS 4500 here.

Download IVMS 4500 For PC (Windows)

Download IVMS 4500 for PC (MAC)

2. Smart PSS by Dahua

We provide you here with the Smart PSS by the Dahua Company. The Smart PSS helps connect the CCTV cameras on your PC. The CMS has many features and functions to help the user to connect, live stream, PTZ control, etc.

Smart PSS by Dahua

Zhejiang Dahua Technology Company is a leading company in video-centric smart IoT products and service provider. Dahua Technology Company renders end-to-end security solutions, products, and services to create values for city operations, corporate management, and clients.

Dahua solutions, products, and services are in over 180 countries and regions. Dahua Technology has 54 subsidiaries companies and branch offices globally in Asia, the Americas, Europe, Middle East, Oceania, and Africa.

Smart PSS

Here is the free download link of Smart PSS for Windows and Mac OS. Also, read the instruction of installation procedure in the article of Smart PSS.

Smart PSS For PC Free Download (Windows)

Smart PSS For Mac Free Download

3. NVMS 1000 by TVT

NVMS by TVT

NVMS is one of the famous application developed for the TVT CCTV camera brand. This application provides you with many features to administer your CCTV camera on PC. The CMS is a free download here, through this you can get the following features:

Remote Access
PTZ Control
Live stream
Recording videos

TVT brand of CCTV camera is manufactured and distributed by the Shenzhen TVT Digital Technology Company established in 2004 and headquarter in Shenzhen, also listed on the SME board of Shenzhen stock exchange in December 2016.

As a worldwide best quality security solutions and products provider in more than 120 countries apart from China. Ranking as the most advanced company that enters into the abroad market in the video monitoring industry in China, TVT has established an independent and perfect marketing service system.

NVMS 1000

Here is the download link for NVMS 1000 for Windows and Mac OS. You can read about the installation procedure as well by clicking on the link of NVMS 1000.

NVMS 1000 for Windows 10

NVMS 1000 for Mac OS

NVMS 7000

Get the free download as well as free installation procedure on NVMS 7000. This is available for Windows and Mac OS.

Free Download NVMS 7000 for PC (Windows)

NVMS 7000 for MAC Download Free

NVMS 2.1

We provide the latest application provided by the TVT known as NVMS 2.1 for Windows OS. This CMS is only available for the Windows operating system. Read the installation procedure of NVMS 2.1 here.

NVMS Lite 2.1 Download Free

4. KVMS Pro by CP PLUS

We provide you here KVMS provided by the CP Plus Company. KVMS Pro provides you with a wide range of functions and features as well. With this, you can connect CP Plus CCTV camera setup with the application on Windows and Mac.

KVMS Pro by CP PLUS

CP PLUS is the global leader in high-level security and surveillance solution. Inspired by the vision and commitment to make surveillance easy and affordable, CP PLUS has begun a mission to make the world a safe and secure community.

As per the IHS Survey 2017, CP PLUS attains as the most recent and most active brand to enrol the club of Top 4 security companies in the world and Top 2 in Asia. CP PLUS attribute their path-breaking success to sound R&D leadership. CP PLUS products pass through stringent quality-control tests and are globally certified by the certificates such as UL, CE, FCC, etc.

KVMS Pro

Here is the CMS of KVMS Pro free download link for Windows and Mac OS. Read the instruction of installation procedure to install the KVMS Pro here.

Free Download KVMS Pro for PC (Orange)

Free Download KVMS Pro for PC (Blank)

Free Download Indigo CVMS for Mac

Indigo IVMS for Mac Free Download Free

5. EZStation by Uniview

Here we are about to discuss the EZStation developed by the Uniview. With this, you can connect as well as perform other functions to control the CCTV camera on your PC. With this, you can get many features such as live view, audio-video recording, etc.

EZStation by Uniview

Uniview is the global leader of IP video surveillance. First-ever company to introduce IP video surveillance in China, Uniview is the third-largest player in the video surveillance industry of China. In the year 2018, Uniview has the 4th largest global market share in the surveillance industry.

Uniview has a wide range of IP video surveillance products ranges from IP cameras, NVR, Encoder, Decoder, CMS Client, and app, covering several markets sectors including retail, building, industry, education, commercial, and city surveillance.

EZStation

Get here the download links of EZStation as well as the installation procedure of EZStation.

EZStation for PC (Windows 32 Bit)

EZStation for PC (Windows 64 Bit)

Download EZStation for MAC

6. Guard Station by Uniview

Guard Station is also another applicaton provided by the Uniview Technology Company. This CMS provides you with a variety of software to connect as well as control the Uniview CCTV cameras. This app provides functions such as PTZ Control, live streaming, video recording etc.

Guard Station by Uniview

Guard Station

Here is the free download link of Guard Station for Windows and Mac OS. For the process to install the Guard Station read here.

Guard Station Software Download for Windows

Guard Station For MAC

7. Wansview Cloud by Wansview

Here we provide you with the Wansview Cloud which is designed and developed by the Shenzhen Wansview Technology company. It provides you with the capability to monitor your premises from remote locations on your PC. Wansview App for PC helps to connect as well as control the CCTV cameras.

Wansview Cloud by Wansview

Established in 2009, Wansview dedicated to product design, development technology innovation, and professional manufacturing processes in the field of security solutions and products. Wansview has clients in more than 100 countries in the world, such as the United States, Germany, Britain, France, Canada, Spain, Italy, Russia, Brazil, etc.

Wansview Cloud

We provide with the free download of the Wansview Cloud for Windows and Mac as well as the installation method.

Free Download Wansview APP for PC (V1.0.2)

Wansview APP for PC Free Download (V1.0.3)

Download Wansview APP for MAC Free(V1.0.3)

8. MI Home by Xiaomi

Here we provide the MI Home for PC to connect the Xiaomi’s MI Home CCTV cameras. This CMS is only available for Windows and Mac OS. The application provides remote access, live view and connectivity at any kind of network.

MI Home by Xiaomi

Xiaomi Inc. is a China-based company which deals in electronics and security products. This company has been taken good care of its clients and has a greater market share by providing the product at affordable prices.

MI Home

Now get the free download of MI Home for Windows OS. Also, read the instruction to install the MI Home on Windows.

MI Home Security Camera App Download For PC

9. V380 CMS By V380 Camera

We provide you with the free download of V380 which is designed and developed by the V380 Camera. V380 software helps you to connect the V380 CCTV cameras and helps to maintain surveillance over the home, locality and office premises. The app is available only in Windows OS.

V380 software by V380 Camera

V380 Camera is a most-advance company that engages in R&D, production, marketing, and service of the V380 Wifi Smart Camera, V380 IP Camera, and V380 360 Panasonic Camera. V380 Camera is one wifi camera brand in the company which aids to create intelligent terminal products.

V380 Software

Get the free download of V380 for Windows OS. Also, read the installation instruction of V380 software here.

Download V380 App for PC

10. PVMS By Panasonic

Here we will discuss the PVMS software developed by Panasonic Company. PVMS is one of the best CMS provided by the Panasonic Company. This is available only for the Windows operating system, this application helps to connect the CCTV cameras, provide remote playback, System configuration and video intercom.

PVMS By Panasonic

Panasonic is a Japanese company established in 1935, with more than 259,000 employees. Panasonic deals with different kind of CCTV cameras and software. Panasonic has been one of the largest electronic appliances manufacturer in many countries.

PVMS software

The free download link of PVMS is available here. Also, get the installation guide by visit the article of PVMS.

Free PVMS Download for PC

11. Idmss Lite by Dahua

Idmss Lite software is also provided by the Dahua Technology company. Idmss Lite for PC is available for free download. The performs various functions such as live streaming, PTZ control, playback video, record video, snapshots, etc.

Idmss Lite by Dahua

Idmss Lite

We have provided the instruction of installation in detail in the link of Idmss Lite here.

Free Download Idmss lite for PC

Free Download Idmss lite for Mac

12. DMSS by Dahua

Get here the DMSS by Dahua Technology Company. DMSS is the mobile application provided by the Dahua Company. This app is available for Windows and Mac user client, this CMS provides the user access to their Dahua CCTV cameras.

DMSS by Dahua

DMSS

Here is the free download of the DMSS as well as the procedure to install the DMSS software.

Free DMSS for Windows 7/8/10 Download

Free DMSS for MAC Download

13. EZVIZ App by Uniview

EZVIZ App is also another application designed and developed by the Uniview Technology Company. This CMS helps to connect the as well as provides multilingual support to the users. This software is available for Windows as well as Mac OS.

EZVIZ App by Uniview

EZVIZ App

Download free and also read about the installation procedure of EZVIZ App here.

Download Ezviz App For PC Windows 7/8/10

Download Ezviz App Video Plugin Windows

Download Ezviz App Video Plugin

14. Velocity by HiFocus

HiFocus CMS is designed and developed by HiFocus Electrovision Company for its security solutions and products. HiFocus CMS helps to connect as well as control the CCTV cameras on your PC. HiFocus CMS for PC is the best security solution provided for the HiFocus CCTV system in the market.

Velocity by HiFocus

Hi-Focus aims to bring the most advanced CCTV surveillance systems that can combine high volumes of data to produce essential information. The system provides users with advanced scrutiny, analysis, interpretation, and management. HiFocus assistance helps in the deployment of fast and intelligent security system solutions through a complete analysis based on the position and location of the device.

India’s trusted CCTV Company, Hi-Focus provides its customers with the best end-to-end video analytics solutions with the best surveillance cameras accompanying integrative proficiency to understand customer’s behaviour and other essential operational indices.

Velocity

Here is the free download of Velocity by the HiFocus, also read the installation procedure of Velocity.

Free Download Hifocus CMS Software for PC

Hifocus CMS Software for MAC Free Download

15. Smart Viewer By Hanwha (Samsung)

Hanwha Security Company has developed the Smart Viewer to connect the Hanwha CCTV cameras. The CMS provides you up to 72 channel of CCTV cameras view on screen, search recorded data by event type and date, export video and dual monitor support.

Smart Viewer by Hanwha (Samsung)

Hanwha Techwin America (Samsung Techwin) is a security technology company that has exhibited stable growth for the past 40 years and is part of the Hanwha Group. Hanwha Techwin is a Fortune 500 company and also one of the conglomerates in South Korea considered to be the largest.

The Hanwha Group has the expertise of over 60 years in the manufacturing of the video surveillance industry. The company has created many clients across the globe by providing the best quality product and services.

Smart Viewer

The link to download the Smart Viewer is free here. And visit the installation procedure article of Smart Viewer.

Download Smart Viewer For PC (Windows)

Download Smart Viewer For MAC

16. Wiseview by Hanwha (Samsung)

There is another software also to connect the Hanwha CCTV cameras also known as Wiseview. This provides you with some features as dual-screen assistance, live streaming, log administration, and user management.

Wiseview

Get the download of the Wiseview for free and installation guidelines as well.

Free Download Wiseview for PC (Windows)

Wiseview for MAC Free Download Free

17. Night Owl Connect By Night Owl

Night Owl Connect is designed and developed by the Night Owl Company for Night Owl CCTV cameras. This software has features such as IP device configuration, group management, main preview and log search functions. This feature helps the user to connect the CCTV cameras.

Night Owl Connect by Night Owl

Night Owl Security Company is a leading innovator in the security technology industry. It is the fastest-growing manufacturer of security solution and products which offers the best value on the market. This is accomplished by designing and engineering products that are of high quality, user friendly, and affordable.

Night Owl Connect

Download free Night Owl Connect software for Windows and Mac OS. Read the guidelines for installation of Night Owl Connect.

Download Night Owl Connect for PC (Windows)

Download Night Owl Connect for MAC

18. Guarding Vision

Here is the Guarding Vision for PC developed by the Guarding Expert. This CMS helps us to connect as well as control the CCTV cameras on PC. This provides you ability to connect multiple CCTV camera brand on the same software. This application is available for Windows and Mac operating system. Guarding Vision helps us to detect motion as well.

Guarding Vision

Now download free Guarding Vision for Windows and Mac as well as learn about the installation procedure.

Free Download Guarding Vision for PC (Windows)

Guarding Vision for MAC Download Free

19. HiP2P Client by Dericam

Here we provide you with the HiP2P Client software for connecting and administering the Dericam CCTV cameras for PC. HiP2P Client is available for Windows and Mac user clients, this provides you with the ability to control Dericam CCTV cameras on PC.

HiP2P Client by Dericam

Shenzhen Dericam Technology Company was formed and established in the year 2010. The company is developing, manufacturing, and marketing IP cameras and storage devices for home security field. Currently, Dericam has clients in the US, Australia, Netherlands, France, Poland, and other countries as well.

Dericam aims to innovate and develop its products to meet the demands of customers. Dericam continues to innovate and develop the quality of its products, enable everyone to enjoy the benefit of advanced technology. All series of products are CE & FCC certified.

HiP2P Client

Here get the download of HiP2P Client for free and read carefully the installation method of HiP2P Client.

HiP2P Client Software Download Free

HiP2P Client Software Download For MAC

20. YI IoT By YI Technology

Here we will discuss in detail about the YI IoT software which is designed and developed by the YI Technology Inc. YI IoT software helps you to connect the YI IoT camera and YI Dome Camera on your PC. This software provides you with cloud encryption and real-time push notification alerts. This is only available for Windows OS only.

YI IoT by YI Technology

YI Technology strives to deliver enhanced security and productivity to clients globally through high-quality hardware and cutting-edge. YI Technology is committed to rendering users with convenient and affordable technology emphasizing the latest and greatest Edge Computing features as well as highly advanced AI algorithms.

YI Technology develops and manufactures intelligent video and imaging solutions using the latest technology to solve real problems for its clients. YI Technology values its clients’ security and privacy and employs a 128bit end-to-end encryption to keep clients data safe.

YI IoT

Here get the free download now of the YI IoT as well as the installation method for Windows OS.

Free Download YI IoT App for PC

21. YI Home By YI Technology

Here is another software developed by YI Technology known as YI Home. This also helps to connect as well as control the YI Home and YI Dome cameras on PC. This provides various features which are similar to YI IoT.

YI Home by YI Technology

YI Home

Get the YI Home free download link and installation procedure guidelines.

Free Download YI Home App for PC (Windows)

YI Home App for Mac Free Download

22. DW VMAX By Digital Watchdog

Let us learn about the DW VMAX software which developed by the Digital Watchdog a leading CCTV camera manufacturing company. The DW VMAX is available for Windows, Mac and Linux OS. The has features such as PTZ control, live image quality enhancement, zoom in and out option on live streaming, multiple as well as single video export, 4/6/8/16 or 32 Channel view on PC and audio communication.

DW VMAX by Digital Watchdog

Digital Watchdog (DW) is a leader in surveillance cameras and associated video management, delivering complete video surveillance solutions for HD over Coax and HD IP CCTV systems of any size and for any application.

DW VMAX

Get the free download of DW VMAX for Windows, Mac and Linux OS here, read the installation procedure correctly of DW VMAX.

Free Download DW VMAX for PC Windows x64(Version – 4.1.0.31401)

DW VMAX For MAC Download Free x64(Version – 4.1.0.31401)

Download DW VMAX For Linux Free x64(Version – 4.1.0.31401)

23. CloudSEE by Jovision

We provide you with CloudSEE developed by the Jovision Technology Company. CloudSEE helps to connect the Jovision CCTV cameras. This provides video recording on a live camera, play recorded videos., assistance real-time playback when preview, playback supports quick, slow, and by frame modes, local snapshots, and recordings and files stored locally.

CloudSEE by Jovision

Jovision Technology Company established in the year 2000, is the world’s preeminent manufacturer and distributor of video surveillance products and solutions. Jovision is recognised in developing and manufacturing highly advanced video surveillance products.

Following are the new main researched and developed product of Jovision Company, smart IP cameras, WiFi cameras, NVR, DVR, HD Analog cameras, CMS video management software, alarm systems, encoders, decoders, and CCTV modules. Jovision’s expert engineers also provide customized security solutions.

CloudSEE

Here is the free download of CloudSEE for Windows OS because the CMS is only available for Windows OS. Also, read the installation procedure carefully of CloudSEE.

Free Download CloudSEE For PC

24. SwannView Link by Swann

We will discuss in detail about the SwannView Link developed by Swann Communication is the best CMS to connect the Swann CCTV cameras. SwannView Link helps you to connect the CCTV cameras on your PC. This provides brightness adjustment, live view and application user management.

SwannLink View by Swann

Swann has always been a leader. Begins its business from the Swann’s personal house basement in Melbourne, Australia. Swann has established and created its clients in the USA, Canada, Australia, UK, Hong Kong and China and also in other 40 countries.

Swann provides surveillance and monitoring technology by introducing its new product such as wireless HD cameras, video surveillance recording systems and cameras, and also 4K Ultra HD, 3-5 Megapixel HD, and 1080p HD camera setup with temperature and motion sensors technology.

SwannView Link

Get the download free now of SwannView Link, read the instruction of installation of SwannView Link.

Download SwannView Link For PC (Windows)

Download SwannView Link For PC (MAC)

Download SwannView Plus For PC

25. Amcrest View Pro by Amcrest

Here is the Amcrest View Pro designed and developed by the Amcrest Company. This application helps to connect the Amcrest CCTV cameras on your PC. This CMS provides features such as user management, live streaming, playback recording, etc.

Amcrest View Pro by Amcrest

Amcrest products are advance designed remote monitoring and surveillance systems which build a bridge between powerful capabilities, ease of use and affordability. With high quality and robust design, Amcrest cameras allow the user to securely monitor their residence, office premises etc. Amcrest camera systems are designed to record and produce live video and audio to the user anywhere in the world.

Amcrest is a top security products manufacturer as well as distributor servicing many clients worldwide primarily across the United States, Canada, the UK, Germany and France. Amcrest provides after-sales support and local warranty services to all of our customers in their local countries for free of cost.

Amcrest View Pro

Here is the free download of Amcrest View Pro free download and installation guidelines.

Free Download Amcrest View Pro for PC (Windows)

Amcrest View Pro for MAC Free Download

Conclusion

Here we have discussed some of the top 25 CCTV camera software for PC. These are the best softwares to control the CCTV cameras on your PC. The softwares are available to download free.

This CCTV software provides you with many features like a live recording, video snapshot, audio-video display, motion detection, night vision, and alarm notifications as well. With these CMS it easier to connect as well as manage the CCTV cameras.

We have discussed in detail about the “Top 25 CCTV Camera Software for PC“ in detail with the free download link of the software as well. For more information and query you can contact us by commenting on the comment section below of the article.

Night Owl – XVRAID XVR-DVR-NVR CCTV DESK

NightOwl DVR NVR Troubleshooting

NightOwl DVR NVR Troubleshooting

Apps and Software

Night Owl Connect Troubleshooting

Night Owl DVR / NVR Troubleshooting

Night Owl Password Reset Instructions

How to Add a Device to the Night Owl Protect App for Android

How to Add a Device to the Night Owl Protect App for Android

a. Adding a Recorder (DVR/NVR)

If you have a Monitor Connected to your Recorder

If you DO NOT have a Monitor Connected to your Recorder

b. Adding a Standalone Camera

Setting Up a Standalone Camera

Adding a Standalone Camera using the Camera’s QR Code

Adding a Standalone Camera using Network Discovery

Adding a Standalone Camera by Entering its Serial Number

c. Adding a Doorbell

Setting Up a Doorbell

Adding a Doorbell using the Doorbell’s QR Code

Adding a Doorbell using Network Discovery

Adding a Doorbell by Entering its Serial Number

How to Add a Device to the Night Owl Protect App for iOS

How to Add a Device to the Night Owl Protect App for iOS

a. Adding a Recorder (DVR/NVR)

If you have a Monitor Connected to your Recorder

b. Adding a Standalone Camera

Setting Up a Standalone Camera

Adding a Standalone Camera using the Camera’s QR Code

Adding a Standalone Camera using Network Discovery

Adding a Standalone Camera by Entering its Serial Number

c. Adding a Doorbell

Setting Up a Doorbell

Adding a Doorbell using the Doorbell’s QR Code

Adding a Doorbell using Network Discovery

Adding a Doorbell by Entering its Serial Number

Free CCTV Camera Software Top 25

What is CCTV Camera Software for PC?

Application of these CMS

Importance of the CMS

List of Top 25 CCTV Camera Software for PC

1. IVMS 4500 by Hikvision

IVMS 4200 & Storage Server

IVMS 4500

2. Smart PSS by Dahua

Smart PSS

3. NVMS 1000 by TVT

NVMS 1000

NVMS 7000

NVMS 2.1

4. KVMS Pro by CP PLUS

KVMS Pro

5. EZStation by Uniview

EZStation

6. Guard Station by Uniview

Guard Station

7. Wansview Cloud by Wansview

Wansview Cloud

8. MI Home by Xiaomi

MI Home

9. V380 CMS By V380 Camera

V380 Software

10. PVMS By Panasonic

PVMS software

11. Idmss Lite by Dahua

Idmss Lite

12. DMSS by Dahua

DMSS

13. EZVIZ App by Uniview

EZVIZ App

14. Velocity by HiFocus

Velocity

15. Smart Viewer By Hanwha (Samsung)

Smart Viewer

16. Wiseview by Hanwha (Samsung)

Wiseview

17. Night Owl Connect By Night Owl

Night Owl Connect

18. Guarding Vision

Guarding Vision