Introduction

Panasonic Security Systems are renowned for their reliability and advanced features, offering top-notch security solutions for both residential and commercial properties. This comprehensive manual guide will walk you through every aspect of using a Panasonic Security System, ensuring you get the most out of your investment. From installation to troubleshooting, we’ve got you covered.

Table of Contents

Understanding Panasonic Security Systems

Panasonic Security Systems offer a wide range of features designed to provide robust security for homes and businesses. These systems include high-definition cameras, advanced motion detectors, and user-friendly control panels, ensuring comprehensive protection.

Overview

Panasonic Security Systems come in various models tailored to meet different security needs. Whether you need a simple setup for a small apartment or a complex system for a large business, Panasonic has a solution.

Features and Benefits

Choosing the Right Panasonic Security System

Selecting the right security system involves considering various factors such as the size of your property, specific security needs, and budget.

Factors to Consider

Product Comparison

Panasonic offers several models with different features. Compare specifications to find the best fit for your needs.

Pre-Installation Planning

Proper planning is essential to ensure a smooth installation process.

Site Survey

Conduct a thorough site survey to identify the best locations for cameras and sensors.

Equipment Requirements

List all necessary equipment and ensure compatibility with your Panasonic Security System.

Panasonic i-PRO SmartHD Security Cameras Video

https://www.youtube.com/watch?v=yhBQZjmQFEM

Installing Your Panasonic Security System

Follow this step-by-step guide for installing your security system.

Step-by-Step Guide

Tools Needed

Setting Up Your Panasonic Security System

Once installed, configure your system for optimal performance.

Initial Configuration

Network Setup

Understanding the Control Panel

The control panel is the heart of your security system.

Key Functions

User Interface

The interface is designed to be intuitive, making it easy to navigate through settings and options.

Adding and Managing Devices

Expand your system by adding more devices.

Cameras

Install additional cameras to cover more areas.

Sensors

Add motion detectors, door/window sensors, and other accessories.

Customizing Security Settings

Tailor the system to your specific needs.

Alerts and Notifications

Set up custom alerts for different types of events.

User Permissions

Manage who has access to your security system.

Using the Panasonic Security App

The mobile app allows you to control your system remotely.

Features

Mobile Access

Download the app from the App Store or Google Play.

Monitoring and Surveillance

Keep an eye on your property at all times.

Live View

Access live footage from your cameras.

Recording and Playback

Record footage and play back important events.

Maintenance and Regular Checks

Regular maintenance ensures your system operates efficiently.

Routine Maintenance

System Health

Regularly check system health through the control panel.

Troubleshooting Common Issues

Resolve common problems with these tips.

Error Messages

Understand and fix common error messages.

Connectivity Problems

Ensure a stable network connection to avoid interruptions.

Enhancing Your Security System

Improve your system by integrating with other technologies.

Integration with Other Systems

Combine with home automation or other security solutions.

Upgrades

Upgrade firmware and hardware to access new features.

Data Security and Privacy

Protect your data with these tips.

Encryption

Ensure all data is encrypted.

User Data Protection

Follow best practices to protect user information.

Understanding Warranties and Support

Know your warranty and support options.

Warranty Details

Check warranty coverage for different components.

Customer Support Options

Contact Panasonic support for any issues.

FAQs About Panasonic Security Systems

How do I reset my Panasonic Security System? To reset your system, follow the instructions in the user manual or contact customer support.

Can I integrate my Panasonic Security System with other smart devices? Yes, Panasonic systems can be integrated with various smart home devices.

What should I do if my camera stops working? Check the power supply and network connection. If the issue persists, contact support.

How often should I update my system’s firmware? Regularly check for firmware updates and install them to ensure optimal performance.

Is my footage stored locally or in the cloud? Panasonic systems offer both local and cloud storage options.

Can I access my system remotely? Yes, use the Panasonic Security App for remote access.

Advanced Features and Customization

Explore the advanced capabilities of your security system.

AI Features

Leverage AI for enhanced motion detection and facial recognition.

Custom Integrations

Customize your system with third-party integrations.

Cost Considerations and Budgeting

Plan your security investment wisely.

Cost Analysis

Compare the costs of different Panasonic models.

Budget Planning

Allocate budget for installation, maintenance, and upgrades.

Case Studies and Real-Life Applications

Learn from real-life examples.

Success Stories

Read about how others have successfully implemented Panasonic Security Systems.

Practical Uses

Discover various applications of security systems in homes and businesses.

Future Trends in Security Systems

Stay ahead with emerging technologies.

Emerging Technologies

Keep an eye on new developments in security technology.

Innovations

Explore innovative features that are shaping the future of security systems.

Conclusion

Panasonic Security Systems provide reliable and comprehensive security solutions. By following this manual guide, you can ensure your system is installed, configured, and maintained correctly, providing peace of mind and enhanced security for your property.

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Step 1: Prepare for the Update

1. Check the Current Firmware Version:

2. Visit the Manufacturer’s Website:

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Step 2: Backup Your Settings

1. Backup Configuration:

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Step 3: Update the Firmware

1. Prepare a USB Drive:

2. Insert the USB Drive into the XVR:

3. Access the Firmware Update Menu:

4. Start the Firmware Update:

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How to Update XVR Firmware A Comprehensive Guide

Step 4: Verify the Update

1. Check the Firmware Version:

2. Restore Configuration:

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Troubleshooting Tips

1. Ensure Compatibility:

2. Stable Power Supply:

3. Follow Manufacturer Instructions:

4. Common Issues:

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Conclusion

Regular firmware updates are vital for the smooth operation of your XVR, enhancing security features, and maintaining compatibility with new technologies. By following the steps outlined in this guide, you can confidently update your XVR firmware, ensuring your device remains up-to-date and fully functional. Always refer to your device’s manual for model-specific instructions and consult manufacturer support if you encounter any issues.

or alternative guide

Updating the firmware of your XVR (eXtended Video Recorder) is crucial for maintaining its performance, enhancing security features, and ensuring compatibility with new devices. Here is a step-by-step guide to help you update the firmware on your XVR device:

Step 1: Prepare for the Update

Step 2: Backup Your Settings

Step 3: Update the Firmware

Step 4: Verify the Update

Troubleshooting Tips

Conclusion

Regularly updating your XVR firmware ensures the device runs smoothly, maintains security, and supports new features or devices. Following the steps outlined in this guide will help you successfully update your XVR firmware with minimal hassle. Always refer to your device’s manual for specific instructions related to your model.

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Unlimited Access Anywhere, Anytime

When you combine our “Blue Line” IP Cameras with one of our compatible IP camera network video recorders you can keep an eye on your assets no matter where you are. Take advantage of the free remote viewing app to view on your cell. Use the free software to view and control you cameras on your tablet, or computer. Stay connected and have peace of mind knowing you can monitor your cameras remotely, without any additional monthly fees.

LATEST FIRMWARE UPDATES FOR YOUR DEVICE

UPDATING YOUR SECURITY CAMERA FIRMWARE

Firmware Updates

In order to do a firmware update you must first identify the EXACT model number of your DVR or NVR unit. The model number can be found on the sticker located on the bottom or side of the unit. All CCTV Security Pros model numbers begin with the prefix “CSP” (Example, CSP-XXXX). Please match your model number to the list provided below. You will also need to locate your order confirmation email to determine when the unit was purchased. Once you have identified the correct model number and firmware please continue by following the instructions below.

Blue Line IP Camera Troubleshooting v2

Upgrading Your Firmware

Please identify the correct model from the list of firmware provided below.

Please select the appropriate link and download the .bin file. Once the download is completed copy the .bin file to a USB Flash/Thumb Drive. We suggest formatting your USB drive to FAT32 before attempting the update.

**Note : Units with Build Dates of 2013 or earlier may require you to rename the file to “update.bin” before launching the upgrade.

Once the .bin file has been transferred onto your drive you can insert the USB Drive into either of the two USB ports found on your unit. One can be found on the front panel and one can be found on the rear of the unit.

Once the drive is inserted into the unit go to the following menu:

Main Menu –> Setting –> System –> Upgrade. Click Start. Find and select the .bin file you transferred to the USB Drive and Click Start.

*NOTE – On select models you will need to go to:

Main Menu–> Info –> Version –> Upgrade

The unit will now begin upgrading to the latest Firmware Revision that is available for your device. Once completed the system will reboot. After the reboot we recommend doing the following:

1) Remove the USB Drive from your system.

2) Change your passwords on your “admin” account. For assistance in altering your password please follow this link: https://www.cctvsecuritypros.com/content/pdfs/password-account-settings.pdf

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IMPORTANT: If you are having difficulty identifying the correct firmware please email us at support@cctvsecuritypros.com with your order number and unit model number.

User Account Locked

Your system will lock itself out when you or someone else has attempted to log into your DVR

with an incorrect user/password combination more than three times within 30 minutes

When this happens you have two options.

1. Wait 30 minutes after the last failed login attempt and try again.

2. Reboot the DVR by using the rear toggle switch or by unplugging.

When the unit powers back on try and login with the default username and passwords.

Username: admin

Password: admin

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Username: 888888

Password: 888888

If neither of these passwords get you into your system you will need to email us at

Support@CCTVSecurityPros.com

and request a Master Password. Once we can confirm your

account we will happily be able to provide you with the correct login credentials.

Please have your Order Number or DVR/NVR Model Number when requesting a Master

Password.

*Note: The DVR/NVR Model Number can be found on the Bottom or Side of your system.

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IP Camera Harness Repair

If your connector looks like the ones below, moisture has gotten into your RJ45 connector. The number one cause of premature IP camera failure has to do with improper weatherproofing techniques. If caught early enough a simple cotton swab and rubbing alcohol will clean that connector right up! You may need to resort to some heavier duty electrical contact cleaner if the cotton swab method does not work.

If all else fails and the connector is too far gone and cleaning it will not work, you will need to perform a harness repair.

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In order to perform the repair you will need:

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1 x RJ45 Crimp Tool1 x Male RJ45  1 x Female to Female RJ45

Connector

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1 x Your choice of weatherproofing ( Weatherproof junction box or weatherproof Female to Female connection)

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Start by removing the RJ45 end off of your IP cameras harness. Be sure

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Strip back the outside insulation to expose the internal cables.

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Organize the cables to match the pinout of the IP camera. Slide the organized cables into the connector and crimp. All CCTV Security Pros IP cameras will use this pinout.

Connect your Female to Female RJ45 connector to check your work, you should have a functioning IP camera now that its void of all corrision.

Now that the IP camera has been repaired we still need to weatherproof this connection. It is now more vulnerable than ever!

Consider using a weatherproof junction box to make your connections in, or perhaps a weatherproof Female to Female connector.

Remember that different coupling styles exist so make sure that you are informed about how to use the coupler before you start crimping wires.

Troubleshooting Steps 4/8/16 Channel

(Cannot Find the Network Host)

To solve the error, please verify that the camera is properly plugged into the back of the system. If you unplug and re-plug it back in this should verify it is connected physically.

If the issue continues go to Main Menu > Camera > Camera List and delete the camera with the red status from the bottom list and do a Device Search to verify the camera is showing up on the top list.

If the camera does not show up this means the cable is not connecting properly, which could either mean the camera is not getting power or isn’t transmitting data. The best way to determine whether it is an issue with the Camera or Cable is to bench test the camera on a known working cable.

If it does show up but it has a different IP Address, please confirm the IP Address is in the 10.1.1.1-255 range (This is the default range of the internal Switch).

If the camera is not within the correct IP range, then the camera could need to be modified on the top list to properly connect in which you would select the camera, hit modify, type in the camera’s username and password and set the IP address to DHCP to automatically obtain an IP or statically assign the camera an IP address to match your switch range and gateway.

If the camera is on the correct range, you should be able to add it to the bottom list and it will come up with Green or Red, If Red double check the error message on the live view on the system.

If the Error says Invalid Username or Password, go back to Settings > Camera > Camera List and modify the camera at the bottom of the list and type in the correct login information.

If the error says Cannot Find the Network Host, check the IP Address is in the correct range, if it is you need to verify your cable is good by testing the camera with another known good cable or testing on a short patch cable as the cable could be experiencing packet loss.

Make sure the cable is T568B Standard and is within 100 meters (328 feet.)

Night Vision Issues

When a camera goes into night vision mode, the infrared LEDs around the lens turn on. If the video signal at nighttime or in dark locations is washed out, foggy or you see “halos” on the screen it is because the infrared LEDs are reflecting back into the camera lens.

cameras LEDs to focalize on the mounting surface and greatly reduce the Infrared distance.

Adding 3rd Party Cameras to Blue Line NVR

We always recommend using Blue Line IP cameras with our Blue Line NVRs for the easiest and most complete experience possible. However, we understand that using 3rd Party Cameras can be beneficial in some applications. This guide will explain the basics of adding a 3rd Party IP camera into your Blue Line NVR.

Information you will need to add 3rd Party Cameras.

With your camera attached to one of the PoE ports on your NVR, you’ll navigate to the camera settings from the main menu.

A 3rd Party Camera normally will not add itself, so you will need to go into the Camera List and click on Search Device. If the camera is detected, you will be able to select it and click on the Modify IP button toward the middle of the screen.

When modifying the IP address of the camera the default IP range for the PoE ports on the NVR is

10.1.1.xxx so you’ll want to make sure the camera is on the same range.

You will need to know the camera’s password to change the IP Address. Once the IP is successfully changed it should update after clicking Search Device again

Check the box to the left of the camera and click Add. Most cameras will show up with the Manufacturer as ONVIF. If they do not and show up as red, you will need to click on the edit button on the camera and change the Manufacturer to match the camera’s manufacturer, or to ONVIF if the manufacturer of the camera is not listed.

While in the modify window you can also enter the password for the camera in the password field. Once that is completed you can click OK. After a few seconds the status should change to a green icon and then you should be able to see the camera’s live view. Please keep in mind that if the Error Message says Invalid Username or Password you may need to login to the camera from the Web and setup an Onvif User for the system to login with.

If the camera is still showing offline, setting the manufacturer to PELCO can sometimes resolve the issue.

Additional 3rd Party Camera Information

DVR/NVR Rebooting

If your DVR or NVR is rebooting by itself please read the guide below.

If your DVR or NVR is rebooting once a week this is completely normal. Our DVR and NVR systems are designed to reboot once a week (Tuesday at 2AM by default).

If your DVR or NVR is rebooting more frequently you first want to check the power source of the DVR or NVR.

Be sure you are using the correct Power Source that was included with the DVR or NVR. Below are the correct power adapter specs so you can identify the correct one.

NVRCUBE = 12V, 2.0Amp NVRWIFI = 12V, 2.0Amp

LITE Series DVR = 12V, 2.0Amp

Pro Series DVR = 12V, 5.0Amp

Pro Series NVR = 3 Prong Power Cord to Power Outlet Extreme Series DVR/NVR = 3 Prong Power Cord to Power Outlet

If you can confirm you are using the correct Power Adapter you may need to double check the outlet you are plugged into. Try an alternate outlet and eliminate any Battery Backup Power Supplies for test purposes.

If the power source is not causing the reboot cycle it could be related to the internal hard drive. To check this out please continue reading.

First you will need to Power Off the DVR. We suggest powering the system down from the Power Switch on the rear of the system or by simply unplugging the Power Cable.

Once the system has been powered down you will need to open up the system. Please see below to locate the screws that need to be removed.

NVRCUBE or NVRWIFI

There will be 4 Phillips head screws located on the bottom of the system. Once the screws are removed the top cover will lift off.

Lite Series DVR

There are 2 Phillips head screws located in the rear and 2 on the side of the DVR, 1 on each side. Once the screws are removed the top cover will lift off.

Pro Series DVR/NVR

There will be 4 Phillips head screws located on the rear of the system. Once the screws are removed the top cover will slide towards the rear and lift off.

Extreme Series DVR/NVR

There will be 2 Phillips head screws located on the rear of the system. Once the screws are removed the top cover will slide towards the rear and lift off.

Once the top cover has been removed it will expose the Hard Drive and its connections.

First we want to Unplug the Large Black Connector. Press down on the metal tab and pull the connector out of the Hard Drive.

Now we want to unplug the second smaller connector (Blue Cable) from both ends. Press down on the tab and remove from the Hard Drive as well as the System Board.

Once the connections have been disconnected. Plug them back in securely and listen for the metal tab to click. This will ensure a good connection in between the System Board and Hard Drive.

Note*

While you still have the system open, it might be a good idea to check the cooling fans for any dust or debris that could be stopping the fan from moving. This could cause the DVR or NVR to overheat.

Once the connections are tight, lets put the top cover back on. When the cover is back on you can proceed to power on the system. Once the system is powered on you will need to monitor the system and check if it is still rebooting.

Disconnecting The Internet

If the system is still rebooting you may want to disconnect it from your Router or Modem by unplugging the Ethernet cable in the rear. You will loose your remote viewing capabilities temporarily while unplugged but can help us diagnose the issue.

With the cable unplugged you may want to monitor the system closely to see if this has made any changes to the rebooting issue.

Disconnecting Cameras and Other Sources

Disconnecting cameras, alarms, extra monitors and microphones is the last thing we can try to solve your rebooting issues.

Cameras, monitors, and microphones mounted near high voltage could be causing your system to reboot by itself. If your system detects any incoming voltage or amperage coming into the rear inputs the system will shut down to protect itself from damage.

Leave your main Display Monitor and Power Source connected. Disconnect one input at a time to see if it makes a change in your reboot cycle. If you notice a change in the rebooting you can single it out by using this method of elimination.

How to reset the password to your Gamut recorder

This article will show you how to find the necessary information you need to send us so that we can help to reset the password for your Gamut recorder.

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First, turn the recorder on and move your mouse to the bottom of the camera live view screen. A blue bar will appear at the bottom; click on the ‘i’ symbol that I have marked in red in the screenshot below.

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This will open up a page of information about the recorder including the MAC address.

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You will need to send the MAC address and the date and time on the recorder, even if the time/date on the recorder is not actually correct. 

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This is very important, because we will generate a temporary password for you which is created based on the unique MAC address of the device and the time and date on it. If the date and time are accurate, just say that, or if you know it is five hours behind but the date is correct for example, just mention that when you email in and that should be sufficient. 

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Otherwise, just send in a picture clearly showing the MAC address and date/time on the device and say exactly when the picture was taken.

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Get in contact here, set the support status as ‘Password reset’ and the email subject as ‘Gamut password reset’. You will also need to send your original order/invoice number and the original delivery postcode to confirm your identity.

We will try to get back to you as soon as possible.

How to set up and view your Gamut PTZ on a Windows or Apple computer (GTIP210PTZ)

Purpose of The Guide

This guide will walk you through the initial configuration of your Gamut PTZ and show you how to view the camera on your computer.

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Before You Begin

Let’s Get Started

First we need to make sure that the camera is talking to your network. If you look on the box for the camera and on the side of the camera itself you should see a sticker that looks something like the one shown below.

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Make a note of the IP Address, User name and any Password shown on the sticker.

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Next we need to open Internet Explorer on the computer. In the address bar at the top of the page enter the IP address that you saw on the sticker. You should then be prompted to log in to the camera, here you need to use the User name and Password shown on the sticker, if there is no password on the sticker then leave the password field blank.

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Please make sure that you are using Internet Explorer and not any other browser. The reason for this is that most CCTV systems require the use of software called Active X to be able to display your live video and that software is only supported by Internet Explorer.

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If you are prompted to install any software you need to allow this to happen, this software enables your computer to display the video feed from the camera.

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At this point you should be seeing a live view from your camera and can go ahead and fit your camera wherever you need it. To watch your cameras in future you will simply need to open Internet Explorer, go to the IP Address from before and log in to the camera. From there you can also control the motion of the camera by using the PTZ controls shown below. These features are explained more in depth in other guides which can be found here.

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If you were unable to access your camera this way then it’s not a problem, we just need to use a different method. Alternatively if you wish to view the system without having to log in through Internet Explorer each time then continue reading and you will see how to view the camera without needing to log in each time.

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First open CMS5/VMS, the program that you installed before we began, and click on Device Manager. You will now be presented with a screen that looks like this:

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You should see a camera in the list that has the same IP Address as previously seen on the sticker on the camera. If you don’t then click the IPV4 Search button and after a few moments the camera will appear. Select the camera by ticking the box to the left of it and click Add.

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The camera will now be displayed in the bottom half of the window. Towards the right hand side you will see a number of buttons, you need to press the Modify IP button as highlighted in the following image.

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At this point if you wish to use the camera through Internet Explorer rather than CMS5 you are now able to. Make a note of the new IP address that the camera is displaying and follow the steps detailed near the top of this guide for accessing the camera using Internet Explorer.

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Now click the Home button to return to the main page for CMS5/VMS, then click Monitor. On the right hand side you will see your camera in the list of devices. Double click on your camera and the video feed will appear in the middle of the screen. If you then double click on the video if will go in to full screen mode so you can see a larger picture. To then control your camera click the button shown below and the PTZ controls will appear. As before more articles about controlling your camera can be found by clicking here.

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GAMUT RECORDER Installation and user guide

Read More : UNV Recorder Set Up Guide

How to add your Gamut recorder or camera to a mobile phone or tablet

Purpose of The Guide

This guide will show you how to add your Gamut camera or recorder to a phone.

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Before You Begin

Your Gamut device will need to be turned on and connected to your internet router. If you have a recorder with a hard drive you will need to use a TV or Internet Explorer to set it up for the first time, follow the quick start guide to do so.

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If you are using a recorder and cameras, make sure that the cameras are connected and working.

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If you are using a Wi-Fi bridge system with your camera, make sure that the bridges are turned on, wired correctly and communicating before you begin.

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You will need to download the app RXCamView onto your phone or tablet.

Android

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Apple

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Let’s Get Started

Open up RXCamView on your device and tap on the head and shoulders icon to open the side menu.

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Then tap on ‘Device List’.

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On the Device Manager page, tap on the ‘+’ icon then tap on ‘IPC/NVR/DVR’.

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The app will request permission to use your camera, allow it to. It will open up your camera and you need to point the camera to the QR code on the label on your recorder or camera.

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Once you have successfully scanned the QR code the app will prompt you to fill in some information. Leave the IP/Address and Media Port fields, the username is admin by default, and the password is blank by default.

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Then the device will appear in the device list, it should say ‘Connected’. If it says ‘connect close’ then check the password is correct and that nothing has been disconnected.

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If you tap on the play icon underneath the device, you will be taken to the live view window. Just tap on the name of the device to begin live view.

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To view recordings, just tap on the film reel icon at the bottom right below the live view screen:

For more information on the settings of the recorder, please refer to the quick start guide or the manual.

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If you find that the device only works when you are connected to the same internet router as it, and not when accessing it via another Wi-Fi network or with 4G, take a look at this guide.

How to access your Gamut camera or recorder using a Windows or Mac computer

Purpose of The Guide

This guide will show you how to access the live footage, recordings and settings of your Gamut camera or recorder, using a Windows or Mac computer.

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Before You Begin

Your Gamut device will need to be turned on and connected to your internet router. You will need to use a TV to set up the recorder for the first time, follow the quick start guide to do so. After the initial setup, a TV or monitor is not necessary when accessing the recorder via a network connection.

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If you are using a recorder and cameras, make sure that the cameras are connected and working.

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If you are using a Wi-Fi bridge system with your camera, make sure that the bridges are turned on, wired correctly and communicating before you begin.

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Let’s Get Started

Now that you have connected your recorder/camera to your internet router and turned it on, you will be able to view it using a program called Surveillance Client.

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First you will need to download some software called Device Config Tool, which will allow you to find out the IP address of the camera/recorder and edit some of the settings.

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Download it from here if you are using Windows, and here if you are using a Mac.

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Once the software has been downloaded and installed, you will see a window like the screenshot below. Make a note of the camera/recorders IP address.

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If the recorder/camera does not appear in the program, first ensure they are turned on and check the connections from the device to your internet router. If you are using a Wi-Fi bridge system, make sure that they are configured correctly (if they were not pre-configured) and are both turned on.

Surveillance Client

If you are using Windows you can download Surveillance Client from here.

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If you are using a Mac, download it from here.

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When you have downloaded and installed Surveillance Client you will be presented with a set-up wizard. Click Next, then Add Online Device. Your recorder/camera should appear in the list; select it then click Add Selected Device. 

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Now choose a name for the recorder/camera. By default the username is admin and the password is blank. Now click ‘Add’.

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You will see the device appear in the left hand pane. Select it, click ‘Import’, then open the ‘DefaultGroup’ folder on the right side and you will see it has been added.

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Click ‘Next’ then ‘Finish’ and you will be taken to the main menu. Now click on ‘Main View’.

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When you are taken to Main View, double click on DefaultGroup, then the name of your recorder (if you have one) and the cameras will be shown. In the screenshot I only have one camera connected, which is signified by the green play icon. Double click on the camera name to begin live view. If you want the camera to be in full screen, double click on the live feed.

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To access recordings, go to back to the Control Panel and then click on Remote Playback. Open up DefaultGroup on the left side panel, then select the cameras which you would like to view recordings from and click the play button. You can select the date using the calendar on the bottom right.

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To access the settings of the recorder/camera itself, go to the Control Panel, click on Group Device, then click on the spanner icon next to your recorder.

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For more information on the settings of the recorder, please refer to the quick start guide or the manual.

MORE PAGES >>>

Today, Anviz aims to deliver simple and integrated solutions including cloud and AIOT-based smart access control & time attendance and video surveillance solution, for a smarter and safer world.

Part 1. Firmware Update Via Web Server
 

1) Normal Update

>> Step 1: Connect Anviz device to PC via TCP/ IP or Wi-Fi. (How to connect to CrossChex)

>> Step 2: Run a browser (Google Chrome is recommended). In this example, the device is set in the server mode and IP address as 192.168.0.218. 

>> Step 3. Enter 192.168.0.218 (Your device might be different, check the device IP and enter IP address) in the browser address bar to run as the webserver mode. 

>> Step 4. Then enter your user account, and password. (default User: admin, Password: 12345)

>> Step 5. Choose ‘Advance Setting’

>> Step 6: Click ‘Firmware Upgrade’, choose a firmware file that you want to update and then click ‘Upgrade’. Wait for the updating complete.

>> Step 7. Update Complete. 

>> Step 8. Check the firmware version. (You can check current version either on webserver info page or on the device info page)

How to Update Anviz Device

Read More : UNV Recorder Set Up Guide
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2) Forced Update

>> Step 1. Follow the steps above till steps 4, and enter 192.168.0.218/up.html or 192.168.0.218/index.html#/up in the browser.

>> Step 2. Forced Firmware Upgrade mode is set successfully.

>> Step 3. Operate Step 5 – Step 6 to finish the forced firmware updates.

.

Part 2: How To Update Firmware Via CrossChex

>> Step 1: Connect the Anviz device to the CrossChex.

>> Step 2: Run the CrossChex and click the ‘Device’ menu on the top. You will be able to see a small blue icon if the device has connected to the CrossChex successfully.

>> Step 3. Right-click the blue icon, and then click the ‘Update Firmware’.

>> Step 4. Choose the firmware that you want to update.

>> Step 5. Firmware update process.

>> Step 6. Firmware Update Complete.

>> Step 7. Click the ‘Device’ -> Right-Click the blue icon -> ‘Device Information’ to check the firmware version.

Part 3: How To Update The Anviz Device Via Flash Drive.

1) Normal update mode

Recommended Flash Drive Requirement:

     1. Empty Flash Drive, or place firmware files in the Flash Drive root path. 

     2. FAT file system (Right-click USB Drive and click ‘Properties’ to check the Flash Drive file system.)

     3. Memory Size under 8GB. 

>> Step 1: Plug a flash drive (with an update firmware file) into the Anviz Device.

You will see a small Flash Drive icon on the device screen.

>> Step 2. Login with Admin mode to the device -> and then ‘Setting’

>> Step 3. Click ‘Update’ -> then ‘OK’.

>> Step 4. It will ask you to restart, press ‘Yes(OK)’ to restart once to complete the update.

>> Done  

2) Force update mode

(****** Sometimes devices are not allowed to be updated, this is because of device protection policy. You can use force update mode when this situation occurs.   *****)

>> Step 1. Follow the Flash Drive Update from step 1 – 2.

>> Step 2. Click ‘Update’ to get into the page like showing in the below. 

>> Step 3. Press ‘IN12345OUT’ in the keypad, then the device will change to forced upgrade mode.

>> Step 4. Click ‘OK’, and the device will restart once to complete the update.

>> Step 5. Update Complete.

Summary for Anviz Product’s Firmware

For convenience we made this topic listing all firmware of Anviz access control & time attendance device. You can upgrade your device as necessary.

If you don’t know how to upgrade the firmware, please refer to the upgrade guidances below:

Click to Check Upgrade Guidance Suits ST Platform Device 1.0 bin

ST Platform devices:
T5, T5 Pro, T5 S
M5, M5 Pro
P7, M7
VF30, VP30, VF20
D200
EP300
A300

Get Firmware for ST device：

Click to Check Upgrade Guidance Suits Linux Platform Device 593

Linux Platform devices:
A350, A350C, A380
C2 Pro, C2 KA, C2 Slim
EP30, EP300 Pro
FaceDeep5 Series
FacePass7 Pro
M5 Plus, M3 Pro
M-Bio
VF30 Pro
W1 Pro, W2 Pro

Click to Submit a ticket 467
If you need to upgrade firmware for above device types, please submit a ticket with the serial number, current firmware and kernel version. We’ll send you the correct firmware and help with the upgrading.

If you have any concerns or questions, please submit a ticket 183 and our technical support team will help .

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Swann Camera Troubleshooting

Let’s discuss Swann camera troubleshooting. Like any other brand of Wi-Fi or IP camera for consumer-grade surveillance, you will come across common errors that you can solve easily in a DIY fashion. Refer to this guide for more details.

The Swann brand claims itself to be security made smarter. It backs up its claim by making some of the world’s best value security system. They’re able to compete against the likes of Ring, Nest, Arlo, Bink, and Wyze by providing the smartest of features and the most intuitive of controls.

Regardless, in case your Swann camera stops working, isn’t recording, isn’t connecting to Wi-Fi, or has issues with playback, “ Swann camera Troubleshooting – Problems and Solutions with Swann security cameras” got your back.

Swann camera not working: How to Fix

If your Swann camera isn’t turning on, check the wiring or battery. If it’s offline or has hampered function, disconnect the cameras, disconnect the power supply, and then restart to see if that fixes the problem. Your camera can also stop working if it’s overheated. Cool it down and try again later.

If worse comes to worst, your Swann camera might be “bricked” or rendered completely broken and non-functioning. If it’s still in warranty, you can get it replaced for free or at least get a discount for a replacement.

See More :

• Swann device Password Reset for all model
• How to Install SwannView Link
• SWANN LATEST FIRMWARE UPDATES

Swann camera not recording: How to Fix

If your Swann cam is not recording, it might be because recording is disabled. Go to “Main Menu” the select record. Fix “Record Setup” and “Motion Setup”. You can also set up the “Record Schedule” too.

Check “Motion Setup” to see if that’s the reason why your camera isn’t recording (it only records when it detects motion).

You can also connect one camera only to your DVR or NVR to see if that fixes the recording issues. You can setup an isolation test, cross-check the camera and cable, and interpret the results to narrow down the issue.

Swann camera not connecting: How to Fix

Check your router and make sure the Wi-Fi password entered is correct. Sometimes, your Swann camera might unsuccessfully establish connection with your router simply because you misread a character or capitalized the wrong letter (it’s case-sensitive).

The cam could also be out of coverage area of the router. Make sure the router and the camera(s) are close to one another to ensure a smooth connection.

If the camera is still have issues with Wi-Fi connection, reset or power-cycle your router and try again. It might be an ISP problem. If you believe the camera is in error, you can reset it back to factory settings using the recommendation outlined below.

Swann playback not working: How to Fix

To playback a video, tap the “Playback” icon, then the “Camera” icon, and then set a start and end date and time. You can also search recordings on the recorder below the calendar then tap “Start Playback”.

Sometimes, when you attempt to playback videos, you get blue lines to show it was recorded but get an “open failed” error message when you attempt to play it. This could be caused by bad configurations, lack of storage space, corrupted video files, and failing DVR components.

This could also root from the latest software update. It mostly affects iPhone users but even Android users are affected. Contact a Swann technician or consider replacement if the problem consists.

Swann camera black screen: How to Fix

Some Swann cam users experience CCTV cam black screen or a blank video at night. This might mean the camera lacks infrared night vision, especially if it continues to record and works fine during the daytime or if you put a lamp or light source where it’s supposed to record things.

Maybe you simply forgot to turn the IR on. Fix this by checking camera settings and enabling the infrared light. If that’s not the case, then the infrared night vision camera might lack an IR cut filter.

It could also have a faulty IR sensor. Either way, you might need to have the device fixed by a technician or replaced altogether depending on the severity of the damage or the state of its warranty.

Off-warranty products might require some repair and finagling from third-party repairmen but this means it’s now outside the jurisdiction of Swann.

How to reset Swann camera?

To reset Swann Camera models NHD-805/806/810/811/815/815AF/816/817/818/819, here’s how to go about it. Locate the reset button. You might need to use a reset key or a pin in order to press it for 10 seconds to start the reset process.

Disconnect the camera from the NVR first before resetting it. You’ll also need to remove it from the PoE switch or power adapter to turn it off completely. Some devices require a pin or cable key to access the small reset button.

FAQs – Frequently Asked Questions

Here are the most frequently asked questions in regards to the Swann cam.

Where is reset button on Swann camera?

On most Swann cams, the reset button is found on the bottom of the device. However, this might vary depending on the model. This button typically requires a needle or pin to push until you hear a click sound. You need to hold the button for 10 seconds to reset the device.

How to find Swann IP camera default password?

The default all-access admin password for Swann is “12345” on the username “admin”. To reset the password for cameras, NVRs, or DVRs, you might need to get the MAC address by downloading some sort of app.

Alternatively, you can reset the camera to default settings by pushing the pin-sized reset button for 10 seconds in order to get the default password back.

Swann DVR default password: How do I find my Swann DVR password?

If “12345” is not the password being used by NVR’s “admin” account and you’ve forgotten what the password is, reset it by downloading and installing the HomeSafe Config Tool first. Open the app, click on your device’s IP address, and note the MAC address.

Now, you can go to the login screen of the DVR, click on “Forgot Password”, and enter the MAC address provided to you by HomeSafe. Click “OK” when you’re done then set a new password.

Why have my Swann cameras stopped working?

You should check first that your camera power supply (or supplies) are properly connected to a wall socket or power strip. If you do have the power supply connected to a power strip, try a wall socket just in case the power strip is faulty or is a specialised unit that doesn’t have all the sockets active at all times.

How do I reset my Swann camera?

Disconnect the camera from the NVR (or from a PoE switch or a power adapter) to turn it off completely. Press and hold the reset button. While holding down the reset button, plug the camera back to the NVR (or to the PoE switch or a power adapter) and continue holding down the reset for 30 seconds, then release.

Why is my security camera black screen?

Some users experience CCTV camera black screen or video going black at night, it’s likely that the camera lacks infrared night vision, or the IR night vision camera doesn’t have an IR cut filter or a faulty IR sensor, or you simply forget to turn the IR on. Quick Fixes: Check camera settings to make sure the IR is on.

How do I get my Swann cameras back online?

All you need to do to get back online is to re-register the camera. Follow the steps below:First, go into the home interface (this is the screen it goes to when you start the app) and tap the “Camera” button on the bottom. On the next screen, tap the camera where it says “Camera is Offline”.

How long do Swann security cameras last?

Unfortunately, details aren’t provided for how long the Lithium Ion battery will last on a single charge, but it’s likely to be around 8-10 weeks based on our use. Obviously, if it’s not practical to take the device down every couple of months, then it may be worth investing in the solar panel accessory as well.

Why is the blue light flashing on my Swann DVR?

The first time you power up your camera, the camera LED will be blinking blue to indicate pairing mode.

Why does my security camera keep going offline?

Security cameras go offline for three main reasons: power outages, loss of internet, or failure of the camera’s components (broken parts or wires). Knowing some quick troubleshooting tips will help you get your camera back up and running in no-time.

What happens if you unplug a security camera?

When your house, the cameras won’t record. When you are away from the home, the cameras record. They’ll still be “working” but not recording.

What to do if all cameras display no image on the DVR monitor?

Is this an existing camera that was working and at some point had video loss? Follow these troubleshooting steps.

1. Test Your Power Supply.
2. Check Power Supply Box Fuses.
3. Test Camera on a Different DVR Port.
4. Use a Test Monitor.
5. Use a Test Cable and Spare Power Supply.

Why is my Swann security camera not connecting?

Make sure that the connection is successful by checking your router and ensuring that your Wi-Fi password is correct. If the camera is still having issues connecting to Wi-Fi, reset the router and try again once it’s back up.

Why does my EUFY camera keep going offline?

Your Eufy camera goes offline if the battery has run out of charge, has lost connection to the HomeBase and Wi-Fi, or you need to update your Eufy app. You should check your battery and check the Wi-Fi settings to ensure that they are working correctly or reboot your camera to solve the problem.

Is Swann a Chinese company?

Swann has always been a leader. From humble beginnings in Melbourne, Australia the business now has offices in the USA, Canada, Australia, UK, Hong Kong and China and a presence in over 40 countries on 6 continents.

Can Swann cameras be hacked?

A popular wireless security camera designed to safeguard businesses and homes was vulnerable to a spying hack. The flaw meant it was possible to hijack video and audio streamed from other people’s properties by making a minor tweak to Swann Security’s app.

Are Swann 4k cameras any good?

The quality of the cameras are excellent. They feel, look and operate great. Simple setup and easy to use.

What does the blue light on my DVR mean?

The blue light indicates that the DVR (or other receiver) is outputting an HD signal. It could be the HDMI negotiation with your new TV causes it to stay on when the TV is off. If it’s too bright for you, a small piece of opaque tape is recommended.

What does it mean when Blink camera flashes red?

The Blink Video Doorbell flashes a red LED on the ring surrounding the doorbell button when it is seeking connection. During setup, and change of system or Wi-Fi, the red LED shows if the doorbell is ready to connect. If the red LED is not flashing as expected, remove one battery for five seconds and replace it.

What does a blue light mean on a camera?

LED setup reference guide

A flashing blue light on a security camera means you are ready for the WiFi protected setup.

Why do my wireless cameras keep disconnecting?

There are two main reasons that a camera may lose WiFi connection. It may be installed too far from your WiFi router, or it may not have sufficient bandwidth on your WiFi. Please contact our customer support for help in diagnosing this issue and confirming the cause.

Why won’t my security camera connect to my Wi-Fi?

Hold your phone in the location of your camera and check the number of dashed Wi-Fi coverage on your phone. If the connection is poor, if possible, reduce the distance between the camera and your Wi-Fi router. Consider a wired installation or consult your internet provider for solutions.

Why does my IP camera lost connection?

Network Conditions

Surveillance Station may lose connection to your camera when the Internet connection is poor or if changes are made to bandwidth, firewall, or IP address settings.

How do I disable Swann camera?

How do I disable Swann camera?

1. Yea, it’s possible to turn off the INTCAM manually.
2. Try this procedure, using the button on the back of the cam –
3. Press and hold the Pair button for 30 seconds.
4. To turn it back on, just press the Pair button for a second, Don’t hold too long or it’ll go into pairing mode.

Will DVR still record if unplugged?

The Cloud will continue to record your set programs while the physical DVR is unplugged. You are also correct that if your additional TV boxes are unplugged, this will not affect your planned recordings.

How do I stop my security camera from being unplugged?

Indoor cameras

1. Run your camera’s power cable behind furniture or shelving so that it’s harder to spot and unplug.
2. Install cable clips to help keep the power cord attached to the wall. Check your local hardware store for availability.

How do you troubleshoot a security camera?

How do you troubleshoot a security camera?

1. Know your login details.
2. Check the power source (most cameras are PoE)
3. Check to see if cameras work from inside or outside the network.
4. Check the cabling.
5. Reboot the system.
6. Check for IP conflict.
7. Check ARP tables.
8. Update software & firmware.

Conclusion

Even though Swann isn’t as well-known as Ring, Arlo, or Nest, it has a significant share of the Wi-Fi cam market because it caters to a significant niche. Many people are curious how to troubleshoot this camera because they’re loyal Swann customers.

There’s great demand to know how to make sure their Swann devices work and operate smoothly. They also wish to know whether their Swann is broken or fixable in some DIY way.

How to Connect Swann Camera?

If you wish to learn how to connect your Swann cam to Wi-Fi, to your phone, to your TV, to your laptop, to your MacBook, to Alexa, to the Internet, and so forth, you’ve come to the correct guide.

People are curious about the Swann camera because it provides a dependable and affordable alternative to your Ring cams, Arlo cams, and Nest cams. It does everything those cams could do in terms of Wi-Fi-based and app-based operation but in a format much closer to CCTVs.

It’s this dependability that Swann got a loyal consumer base who’d read articles like this about “How to connect Swann camera?” and whatnot. So let’s discuss how to connect the smart cam to different devices already!

How to connect the Swann camera to Wi-Fi?

In order to connect your Swann Wi-Fi or IP cam to Wi-Fi, you need to pair it up with your Swan Security app.

• Go to the Menu: To do so, tap the menu on the upper-left corner of the screen, then select “Pair Device”. Afterwards, tap “Start”.
• Scan QR Code: Attached to your camera is a QR code sticker. Have your smartphone scan that. If you don’t have the QR code, tap “Manual Pair” and get the MAC address above the serial number of your cam.
• Enter Wi-Fi Password: Now you can enter the Wi-Fi password and tap “Next”. Enter a camera name then tap “Next”. Set the camera into “Pairing Mode” by pressing and holding the rest or pair button until the LED blinks blue. Now tap “Next”. Then tap “Start”.
• Congratulations Message: If your cam successfully connected to Wi-Fi, you’ll see an overview on the app. After that’s done, tap “Next”. You’ll get a “Congratulations!” message once setup is complete.

How to connect Swann security cameras to Phones? (iPhone, iPad, Android)

Remember the section above, where you had to download an app and scan a QR code via the app in order to pair up your camera with your phone (whether it’s an Android, iPad, or iPhone)? That’s how you connect your mobile device to your Swann cam.

Get SAFE by Swann for Android devices, SwannView Plus for iOS devices, and SwannCloud for iPad and Android tablets. Swann Security App and SwannView Link can be used for multiple devices.

Finally, download HomeSafe View for desktop PCs doing NVR/DVR remote viewing and AlwaysSafe for NVW-485, NVW-490 & SWWHD-PTCAM Cameras.

See more:

How to connect the Swann camera to the TV?

You can hook up your Swann cam to your TV using the Digital Video Recorder (DVR). It has a hard disk of your recorded footage that a modern smart TV or flatscreen TV with an HDMI connection should be able to read and review videos with.

You can also connect Swann cam to your FireTV by first connecting the Swann cam to Alexa (more on this below).

How to connect Swann camera to Laptop, Macbook?

Download the HomeSafe View for desktop PCs in order to connect your Swann Camera to your MacBook or Laptop. To view Swann cam on your Windows PC, launch the Device Configuration Tool and have it detect the camera and NVR (Network Video Recorder).

Any cameras directly connected to the NVR won’t be shown. The cam’s IP address should be visible here.  Click on it like a link to launch Internet Explorer and view it from there.

How to connect the Swann camera to Alexa?

Open the Amazon Alex app. Click the three lines icon on the upper-left corner of the screen. Select “Skills and Games” tab. Search for the “Swann Skill”. Select the skill then login to your Swann account.  Press “Done” and then select “Discover Devices”.

The new Alexa Skill should then detect your Swann cams and have them listed on the “Devices” tab. Amazon Alexa works with Swann cameras to stream live camera video to your Echo Spot, Echo Show, or 4K Fire TV.

See more here:

How to connect Swann DVR to the Internet?

In order to connect your Swann DVR to the Internet, you need to first connect the DVR with your phone or tablet care of SwannLink. From there, it should have the ability to link to the Internet by proxy.

SwannLink connects systems care of peer-to-peer technology. Just scan your ID number or QR code to SwannLink in order for it to directly connect your smart devices to your DVR via the cloud, with the Swann DVR verifying the ID of your smart device as well as the username and password of the Wi-Fi.

FAQs – Frequently Asked Questions

Here is the most frequently asked questions section of this guide.

Why is my Swann camera not connecting?

Your ISP or router might have a bad Internet connection. Reset or power-cycle the router to get it back online. If the issue persists, contact your ISP for more details. Or maybe your cam is out of the router’s coverage area. Make sure they’re both near one another for best results.

Finally, check the Wi-Fi password. Make sure this case-sensitive password has been entered correctly when prompted by your app.

How do I get my Swann cameras back online?

Enter the Wi-Fi password again and make sure it’s correctly entered since it’s case-sensitive. Put your cam nearer the router. Reset the router and make sure your ISP is providing you with a solid Internet connection.

If the camera itself is failing to connect to a perfectly fine Wi-Fi, you might need to troubleshoot the cam, its connection to the app, its connection to the NVR or DVR, and so forth. You might need to reset it to factory settings altogether.

How do you reset a Swann security camera?

To reset Swann Camera models NHD-805/806/810/811/815/815AF/816/817/818/819, locate the small reset button (usually found on the underside of the device) and press it with a reset key, needle, or pin for about 10 seconds. Before doing a reset, disconnect the camera from the NVR and PoE switch.

See more: https://support.swann.com/s/article/tAM37IZ5qr

What app do I use for Swann security cameras?

The Swann Security App manages all of your Swann cameras in one central hub. The HomeSafe View app for the PC or Mac is the desktop program for remote viewing of NVRs and DVRs.

AlwaysSafe is the app for NVW-485, NVW-490 & SWWHD-PTCAM Cameras. You can also download SAFE by Swann for Android devices, SwannView Plus for iOS devices, SwannView Link for multiple devices, and SwannCloud for iPad and Android tablets.

How to access Swann DVR from the computer?

To view Swann on PC, You can see this post: https://securitycamcenter.com/view-swann-cameras-homesafe-view-software/

Conclusion

Hopefully, this guide has shown you everything you need to know about Swann cameras when it comes to setting them up, connecting them to different devices, and troubleshooting any errors you might encounter when operating them.

How to Reset Swann Camera?

You’ve reset one camera you’ve reset them all, right? Well, kind of. In the case of the Swann Camera or any other Wi-Fi security camera out there, it’s some variation of finding the reset button, waiting for the light to change, and then you’re done.

The Swann brand claims to produce some of the world’s best value security solutions that also offer the most intuitive controls and the smartest of features. They intend to empower you, the consumer when it comes to their quality products like their Wi-Fi or smart device cameras.

Although they’re not as well-known as Ring, Arlo, or Blink, they have their own market share and niche to cater to. This is why so many people are curious about how to reset the Swann camera. It’s not exactly the same as resetting cameras from Ring and Arlo.

How to Reset Swann Camera

In regards to how to reset Swann Camera models NHD-805/806/810/811/815/815AF/816/817/818/819, here’s the nitty-gritty. There’s an extra cable for the models above that isn’t a connector but a reset button. It looks like a reset key to use on a keyhole or pinhole to prevent accidental resets.

When resetting the Swann Cam to factory settings, you need to disconnect it from the NVR first. Or from its power adapter or PoE switch. This will turn it off completely. Now locate the reset button press and hold it. Some devices might require a cable key or pin to access the button.

Reconnect While Resetting Then Disconnect Afterwards

While holding the button down, plug the camera back to the NVR, PoE switch, or power adapter. Continue holding it down for about 30 seconds before releasing. At this point, disconnect the camera again to turn it off completely.

This should reset your cam to factory settings. Unlike other Wi-Fi camera models, Swann Cams make it more complicated to do a reset to avoid accidental resets, like you accidentally pressing the button or inserting a pin into the reset pinhole when you have no intention to reset to factory settings.

Why Do You Need to Reset the Swann Camera?

Sometimes, the Swann Cam—like any other sophisticated piece of electronics, such as your laptop, smartphone, and tablet—can encounter a glitch or an error that keeps it from properly connecting to your Wi-Fi, using its motion alerts, or uploading its footage to the cloud (if you paid for the service).

You can do a host of things to troubleshoot such errors, including power cycling the device like a wayward router or fixing your router itself to re-establish your Wi-Fi connection if the problem isn’t with the Swann hardware itself.

If push comes to shove and none of those tips work, you can do a hard reset to factory settings (the settings right off of the box or the factory line) to get it working back to normal. You’ll still need to put back your customizations afterwards though.

The History of Swann 101

Swann traces its roots back to Melbourne, Australia. It eventually grew from its humble beginnings, with it now being an international or multinational company with offices in the United Kingdom, the United States of America, Canada, Hong Kong, and Mainland China as well as Australia.

It even has a presence in over 6 continents and 40 countries. What separates Swann from other security companies riding the Wi-Fi cam thread is that it’s a pioneer in the field of Do-It-Yourself (DIY) security with its often imitated features taken from many of its products.

It has doubtlessly done its part in making households and neighborhoods safer compared to before, when the only cameras regular consumers could afford were Nanny Cams and Baby Cams.

Swann’s Membership with the Infinova Group

At present, Swann serves as an Infinova Group member, thus providing major commercial institutions and startup businesses alike with enhanced security device production through better manufacturing abilities, cutting-edge research and development, and state-of-the-art innovations.

They’re at the forefront of networking and security solutions plus they’re not limited to the video doorbell or Wi-Fi security camera market like the Amazon-backed Ring and Blink camera lines. They’ve also expanded their international network access thanks to their Infinova Group backing.

They’re specifically dependable when it comes to making the one-app ecosystem standard work superbly in their models of smart devices, as opposed to others that use multiple apps or one app per camera model.

Swann’s Focus on Crime Prevention

While other companies would rather turn their Wi-Fi camera offerings into Swiss Army Knives of functionality that assist in making the Smart Home future of the 21^st Century a reality, Swann has established its market presence with a different tactic.

They’re more about giving consumers true security, which means they have more of a focus on crime prevention. They provide their cameras with alarms and direct lines to the police for emergencies instead of turning their camera into the next smartphone with non-essential features.

This is also why most Swann cameras offers two-way talk, sirens, alarms, sensor lighting, motion sensors, night vision, and more. This deters not only midnight prowlers and burglars but also package thieves and neighborhood brats.

Swann’s Enforcer Cameras

Swann’s Enforcer Cameras take crime deterrence to another level by using True Detect detection sensors that detect heat, motion, and people. The people detection in particular keeps down power usage and false alarms involving strays and wildlife like cats, chipmunks, birds, and raccoons.

When triggered, True Detect activates the alarms and chimes with all its trimmings. You’ll get mobile alerts, spotlights, flashing lights, video recordings, and more as though you’ve tripped the museum alarms that alert the security guards (or your closest neighbors).

Many of Swann’s more sophisticated inventions include vehicle and pet detection, face recognition, and the peace of mind that your home is protected through cloud and local recordings. This is why it has camera reset included to deal with software errors from all those settings.

Things of Note

We believe that the Swann Camera allows customers to protect and stay connected to their home and/or businesses no matter the circumstances through best-value and intuitive design. This is reflected upon the ease by which you can reset their cameras.

This proves that Swann is one of the global leaders in security monitoring with consumer electronics or smart devices as well as security-centric solutions for smart homes and commercial establishments of the present and the future. What more can you ask for a renowned company with affordable wares?

Recorder Initialization

• When the recorder boots up the first time, you will see the Device Initialization window come up. The first screen has you choose a Location (Country), Language, and Video Standard. The most important option is the Video Standard. It needs to be set to NTSC for use in the United States. When the settings are verified correct, click the Next button.

• The 2nd window allows you to select your Time Zone and manually enter your time. Verify your settings and click the Next button.

• On the following page, you will set the device password for the admin user account. You will be have to enter a password that has a minimum of 8 characters. Passwords are case-sensitive, and you can use letters, numbers, and the symbols found along the top row of the onscreen keyboard. NOTE: Some software (ConfigTool on Mac OS, for example) will not allow you to use anything other than letters and numbers for the password. A minimum 8-character password with a combination of letters and numbers is sufficient for security purposes, as our recorders are less susceptible to Brute-force password attacks than other devices due to the account lockout. The Prompt Question field is used to create a password reminder, which can be viewed from the login screen once the recorder has been initialized.

• The next step is to create an Unlock Pattern connecting at least 4 of the 9 dots in a  3×3 grid. The pattern can be used in lieu of using the username & password on the local monitor. Left-click & hold the left mouse button to draw the pattern. If you choose to draw the pattern, you will be asked to draw it once, then draw it again to set it. Once you draw the pattern a second time, the screen will automatically change to the Password Protection screen. If you choose not to use the pattern, click the Skip button.

• The last step in the process is THE MOST IMPORTANT STEP if you wish to prevent the need for a backdoor password. You will be asked to choose and answer 3 Security Questions that will allow you or your client to reset the password. You may choose meaningful questions and answer them with unique answers, or you may choose to give the same answer to each question. Each question has a number of options, which can be accessed by left-clicking once anywhere in the Question field. If you choose not to set the Security Questions, click the Green button next to Security Questions to disable them. When you are finished with the Security Questions, click the Save button to continue.

• After the Device Initialization is complete, you will be taken through the Startup Wizard. Using the Startup Wizard will guide you through enabling auto-updates (although this is an option on our recorders, we do NOT yet have an upgrade server that will push out firmware updates to our cameras or recorders), general settings, Network Time Protocol (NTP) & Daylight Saving Time (DST), Network, P2P, Basic, Encode, and Schedule settings for your recorder. All of the Settings in the Startup Wizard can be configured later using the main menu. When you finish the Startup Wizard, click the OK button when you see the Thank you for purchasing our product prompt, and your recorder is ready to go.

Read Next :

1. Lorex Device Password Reset Guidelines
2. Uniarch DVR NVR all models password reset methods
3. Topsview XVR Pro AeEye Smartviewepro Zosi Password Reset QR Code

ICRealtime Password Reset

• To reset a forgotten password, right-click on the screen to bring up the System Login window. Click either the Forgot Pattern or Switch User buttons to go to the traditional login screen. There are icons to the right of both the User Name and Password fields. The icon next to User Name will show the Prompt Question that was set when the password was established when the mouse hovers over the icon. If the password is still unknown, click the Forgot Password icon to the right of the Password field . This will bring up the Reset Password – Security Questions screen, shown below. 

• Type the Security Question answers into their respective fields (answers are case-sensitive), then click the Next button. On the next screen, you will be asked to enter & confirm your new password for the admin account. Enter the password in the boxes next to New Password and Confirm Password, then click the Save button. 

• If the password is accepted, you will see the Successfully reset password message. Click OK on that message, and you will be taken to the System Login screen, where you will need to type your new password to access the settings. 

• Enter your new password to login.

Resetting a Recorder Password and Taking Ownership

Table of Contents

• Acquiring an Unlock Code
• Prerequisites
• Security Question Login Method
• Unlock Code Login Method
• Password Management
• Best Practices

Acquiring an Unlock Code

Users that no longer have credentials to login will need to fill out a Forgot My Password request using this link. An iCare specialist will work with you to facilitate this and provide an unlock code.

Prerequisites

• Serial Number of unit (This will be needed to generate Unlock Codes for units purchased after 2016)
• Date the recorder is currently set to (This is important in generating the proper Unlock Code as well)
• HDMI Monitor and USB Mouse attached to Recorder.  Login must be completed using the local GUI system. (Unlock Codes will not work through web GUI or software)

Security Question Login Method (If you have set Security Questions)

1. Using a mouse attached to the Recorder, right click and select “Main Menu”. This will populate the login screen. Click on “Forgot Pattern” as shown on image below.
   
   
2. Click on the “Forgot Pattern” as shown below.
   

   

3.  Answer the security questions then click “Next.”
   
4.  If answered correctly, you will be prompted to create a new password and to confirm the new password as shown below:
   

Unlock Code Login Method (If not using Security Questions Method)

1. Using a mouse attached to the Recorder, right click and select “Main menu”. This will populate the login screen. If your login screen requires a pattern, click on “Forgot Pattern” as shown on image below. Otherwise move to the next step.
   
   
2. Login with username “admin” and the Unlock code (or one of the unlock codes) given.
   
   
3. If successful, you may have a prompt populate as shown below. If so, create a new password under “New Password”  and type in the same password under “Confirm Password.” You can also create a Password Hint. The new password setup is now complete. If you do not have this prompt, you will be logged in to the Main Menu (as admin). Follow the next steps.
   
   
4. In the Main Menu, go to Settings > System > Account. Click on “Add User” as shown below. You will need to create an new admin level account (group level set to admin) to modify the “admin” account. This is because user accounts cannot be modified if they are currently logged in.
   
   
5.  Once you have created a new account, right click and go to Main Menu. Select “Shutdown” and then under the drop down, select “Logout” or “Logout Menu User” as shown below. This will log you out of the “admin” account so you can login with the new account that was set up in the previous step.
   
   
6. Right click then select “Main Menu.” Login with the new account that was set up in Step 4 then go to Settings > System > Account. Click on the “admin” account then click on “Modify”
   
   
7. Under “Old Password”, input the Unlock Code. Input a new password under “new Password” and copy that password under “Confirm Password.” Click “Save” when done.

Password Management

The management of usernames and passwords lies solely with the end customer. It is their responsibility to document and save these credentials.  IC Realtime does not save your device login information and is not able to provide any user created or changed user names or passwords. IC Realtime strongly urges end customers to document security system credentials in some type of password management system, like KeePass or LastPass.

Best Practices

• Document all of your credentials in a Password Management System, like KeePass or LastPass.
• When setting up a new recorder, follow the Initialization process and answer the security questions. In the event of a lost password, the security questions can be answered to reset the admin password (the security questions can be the same answers. It is recommended to document the questions and answers as well)
• Create a different admin level user / account as a backup as well as different accounts for lower level user access only.
• Setup a password Hint. If you have this option, creating a password hint will help to remember the password.

Lost Remote Access

Remote Access is the ability to see your cameras when you are not on site and there are two ways you can get remote access for your cameras. You can connect over a Peer to Peer (P2P) connection, by using the serial number of the recorder, or by port forwarding and setting up a DDNS. First verify which one you are connecting with before proceeding.

Q. Why can I only see my cameras when I am home?

A. Your device is most likely added for local access by the devices local IP. For remote access, please refer to our help documents on setting up P2P or by Port Forwarding.

Q. Why can’t I see any cameras on my phone but it works on other devices?

A. On some systems only 1 user can log into an account at once unless you check off “reusable” inside of the account settings of the recorder.

Q. Why can’t I see my cameras after changing internet provider / WiFi / router?

A. Changing your network / network devices can cause your recorder to not show your cameras remote because of a couple reasons. If you are using P2P, you can simply enable DHCP under TCP/IP and it should allow access.  If not Click Here for further P2P troubleshooting. If you are using a DDNS or static external IP then you will need to DHCP your recorder under TCP/IP and port forward your TCP port again. Once port forwarded, go to your DDNS settings under network and test the DDNS to ensure it picked up your new external IP.

Q. Why can’t I see my cameras after I reset my router?

A. If you reset your router and are using P2P then you need to DHCP your IP and it will connect again. If you port forwarded and can not see your cameras then this means the port forwarding rules you set for the recorder have been wiped. You will need to go into the router and port forward your TCP port for remote access.

For help port forwarding Click Here.

How do I remove a device from my Arlo account? – Arlo Secure 4.0

How to add an NVR in FusionPro

Users now have the ability to add NVRs to their account, as well as adding cameras to the NVR.

IMPORTANT NOTE: We recommend that the cameras are first configured individually and then added to the ClareVision app before adding them through FusionPro. This ensures that the password is reset on the camera. If attempting to add the camera in FusionPro with a 6-character password or less (which is the default) it will fail.

To add a new NVR:

1. Access the desired FusionPro account and click to add a new device.
   Desired Account > Devices tab > Add Devices > Cameras > (Select an NVR type)
   
2. Enter all the required info (IP address, username, password) and select the desired channels.
   
3. Click Create Device.

   Devices are created until an error occurs. If an error occurs, device creation will stop and it notes which channels were successfully added. If the user accidentally checked a channel that is not in use, simply uncheck the problematic channel and click Create Device.

   If the user returns to the add device screen and enters the IP of an existing NVR, the existing channels are displayed.

To add a camera to an existing NVR:

1. Follow the steps above for adding a camera.
   – or –
   Edit an existing camera on the NVR.
2. Scroll down to the NVR Cameras table.
3. Click on an unconfigured row.
   
4. Re-enter the username and password and click Save.
   You can also navigate to any NVR channel device from another NVR channel device by clicking Edit in the NVR Cameras table of a configured channel.

To delete an NVR camera:

1. Go to the Devices tab.
2. Select the checkbox for the desired camera, and then select Delete in the Select an Action drop-down.

Read Next : ClareVision Camera and NVR Firmware

ClareVision FAQ

Cameras, NVRs, and ClareVision App Frequently Asked Questions

CAMERAS

Does Clare plan to release any WiFi cameras?

Yes, they are available as of Q1 2022.  Check them out in the SnapOne store.

Are your cameras NDAA compliant?

Yes, the ClareVision product line is compliant with NDAA regulations.

Are your cameras ETL listed?

Yes, our cameras are ETL/ETL-C listed.

Are your cameras ONVIF Compliant?

Yes, ClareVision cameras are compliant with Profile S and T.

What is the difference between the Value Series, Performance series, and Color at Night?

The Value Series is intended to service accounts with basic surveillance requirements without sacrificing video quality and reliability. You will find the value series in the same high quality IP67 housings as the performance series and the video performance to be outstanding. The Performance Series adds:

• True Wide Dynamic Range (120db)
• Smart Events (Intrusion, line crossing, loitering, people gathering)
• Sony® Starvis image sensors for improved low light performance
• Higher power on-board processor which will allow new smart event processing features in the future

Color at Night cameras feature everything included in Performance Series cameras with the added benefit of a warm white LED light that can illuminate the scene and produce vivid color in night time settings. This allows for important details to be captured that are normally lost with IR night vision cameras such as vehicle colors, facial features, licence plates, etc.

Do all cameras come with SD Cards?

No. The 2MP and 4MP Value Series and 4MP Performance series come with pre-installed SD cards. The 8MP and varifocal Performance Series cameras do not come with SD cards. SD Cards are available for purchase should you need to add or upgrade capacity.

What can I store on the SD Card?

The SD card is intended for event storage, but you can configure normal (full time) record as well. You can only record ONE event type to record on the SD card: basic motion, smart events, OR normal record. NVR’s do not have this restriction.

What is the lapse time for the SD Card, and will it loop back?

The SD card in the 2MP is 16GB and 32GB in the 4MP cameras (both Performance and Value). For the 4MP cameras, if the defaults in the camera are left unchanged, you will be able to record approximately 18 hours of fulltime video or just over 1,000 on minute events. If the compression is changed to H.265, you will be able to store about 36 hours of fulltime video or 2,000 one-minute events. The 2mp will last slightly longer.  The default setting for the cameras is loop-back enabled, meaning the camera will overwrite the oldest stored video once it runs out of storage space (FIFO).

Can I use the SD card as a ‘backup’ to the NVR by storing events locally and fulltime record and events on the NVR?

Yes. Camera recording can be set up independent from NVR recording.

What wall brackets and junction boxes are compatible with ClareVision cameras?

You can see a complete list of all ClareVision wall brackets and junction boxes, as well as cameras they are compatible with HERE.

Why is my camera recording full time when it’s configured for motion only?

All 4M V100 cameras (part number CLR-V100-4X36X) record full time and tag the motion events in the time line when motion occurs.

What are some of the important default settings I should know?

ClareVision have been configured for best out-of-box settings and experience. The default settings should be ‘ready to go’ for 90% of applications reducing training and field installation errors. The important settings are as follows:

• FPS: 15
• Compression: H.264
• IR: automatic
• WDR (when available): off
• Time: NTP time server on, refresh every 10 min, Eastern Time Zone, DST on
• Motion Record: enabled, 7 days, 24 hours a day
• Motion Events: enabled, 7 days, 24 hours a day
• Smart Events: disabled

Do any of the ClareVision cameras include built in microphones or I/O connections?

Yes, please refer to the following article for a complete list. CLICK HERE.

What is the password process and what if I lose it?

The default password is the first six characters of the UUID. The first time you log into the camera from the web console you will be prompted to change the password. You will be prompted with setting up security questions and offered to download an encryption key for password recovery. Either those questions or the encryption key can be used to reset the password. If you do not take these steps and store this information, the only way to recover the camera is a physical factory restore. (See manual). When that is done, the camera will restore to factory default settings allowing you to enter the first fix digits of the UUID as the password.

I use Hikvision, is there an ‘activation key’?

There is no ‘activation key’ for the ClareVision cameras.

What is the difference between the calendar in the storage settings menu and the calendar in the events menu?

The events menu is essentially an ‘arming’ feature. In order to propagate events to the mobile app, linked services (e.g., relays, FTP, email), or to record you need to arm an event type. The configuration of the event along with the event calendar control the CONFIGURATION of the event (e.g., H/M/L sensitivity, motion area) and the time of day / day of week the camera will trigger on an event. The event ‘arming’ controls when and how an event happens, and no other system or service will receive those events without this feature set up. The record calendar simply controls when events (or normal video) will be recorded provided they are armed at that time.

What do you recommend I do for setup with the two calendars?

The flexibility of these calendars is virtually endless, but in a majority of use cases we recommend the following:

• Set the record calendar to 7×24 record for the event type you wish to record.
• Use the event calendar to control when an event will be triggered which will in turn control when it is recorded.

How does all this relate to the mobile app and the user experience?

The event ‘arming’ controls the propagation of the event to the mobile app via push notifications. This is INDEPENDENT from whether the event is recorded. The recording under storage management controls what ends up on the SD Card which is where the mobile app goes for the event history. We cannot stress this enough: keep the storage settings calendar set to 7×24 and use the event calendar to control when a motion event (example) is triggered (push notification) and stored to the SD card (event lookup in the mobile app). If you do not do that you risk having a push notification sent to the user with no recording to view when they go to the event log.

Why then are the event arming schedules and record schedules separate?

There are plenty of use cases where you may want to record on a different schedule than the arming schedule. This can be common in more complex installs where the linkage feature for event arming is used. (see manual for more information).

What are Smart Events and how do they work?

Smart Events are events that require the presence of a human to trigger. They are also specific in nature: intrusion zone, line crossing, loiter, people gather.

What is the difference between a Motion Event and a Smart Intrusion Event?

You can essentially use the Smart Intrusion event to reduce false triggers if the primary interest is detecting the presence of a person. Motion events use a typical grid pattern and sensitivity settings to control which areas of the field of view are analyzed for motion and at what sensitivity. A car, dog, or any real motion in the included field of view will trigger an event. A smart intrusion event is set up by drawing a box around the area of interest, setting the sensitivity and detection type. Once configured, a human will have to enter the intrusion zone for the event to trigger.

How do I power the cameras?

Nearly all ClareVision cameras (excluding CLR-V100-4B36WF-W and CLR-V100-4T36WF-W) are PoE AF and do not require PoE+ (PoE AT). You can also power the cameras with a 12V DC 1amp power supply (not included).

Do the cameras support remote access?

The cameras support remote access via the mobile app via Clare’s free P2P service. Additionally, you may use Dynamic DNS or configure the local router to enable remote web access.

How do I predict the storage and bandwidth required for an installation?

You may use the Clare bandwidth and storage calculator located HERE to calculate your bandwidth and storage requirements for a project.

How do the cameras receive firmware updates?

All Clare cameras can be updated via the ClareVision OTA server using the mobile app. This is the easiest way to update the cameras. Update notices happen two different ways:

• Upon adding the camera to the app, the app will check the OTA server for a firmware update and, if available, require the user to download the update.
• Once added, if the camera is eligible for an update an icon will appear in the live view indicating there is an available update. Updates are in the device configuration dropdown under “Device Information”.

Which browsers does Clare support?

Currently, ClareVision cameras and NVRs support Google Chrome and Edge browsers.

Is there a Control4 driver for ClareVision cameras?

Yes. The Control4 driver supports live view and events including motion events and smart events. SDDP is not currently supported but will be released along with OVRC support before the end of 2021.

Is there a ClareOne driver for ClareVision cameras?

Yes. The ClareVision driver supports live view on the mobile app and ClareOne panel as well as motion and smart event propagation for automation rules and notifications.

Are the ClareVision cameras/NVRs OVRC enabled?

Currently, only ClareVision NVRs support OvrC. OvrC Support for cameras will be coming at a later date.

Do I need to do port forwarding?

No. ClareVision cameras and NVRs do not require any port forwarding.

NETWORK VIDEO RECORDERS (NVRS)

Are your NVR’s NDAA compliant?

Yes, ClareVision products are in full compliance with the NDAA regulations.

Which browsers does Clare support?

ClareVision NVR’s currently support Google Chrome and Edge browsers.

Can I record normal video (full time), smart events and motion events on independent schedules?

Yes. Recording schedules are controlled under storage management.

How much storage is on an NVR?

The 4-Channel has 1TB, the 8-Channel has 2TB and the 16-channel (upcoming) has 4TB of HDD storage on-board. The 4-channel and 8-channel support one HDD up to 8TB’s. The 16-channel supports up to 2 HDD or 16TB’s of total capacity

Do your NVR’s support outboard storage?

Yes. They support USB drives and NAS drives.

I see you list your NVR’s as 4, 8 and 16 channel but the camera support figures are higher, please explain?

The model ID for the NVR (e.g., 4-channel) is the number of PoE ports on-board. The channel support listed in the data sheet is the actual number of cameras the NVR will support. The four channel will support 9 cameras, the 8 channel will support 16 cameras and the 16 channel will support 25 cameras.

Keep in mind the cameras supported number is a license number and is not an absolute support figure. The incoming and outgoing bandwidth of the NVR will dictate the number of cameras the NVR can support in a real application. The bandwidth calculations are impacted by VBR settings, compression settings, framerate settings, motion in the field of view among other factors.

Does your NVR support 4K?

Yes. The NVR output is 4K. If the camera is not a 4K camera, the NVR will up-sample the video to 4K as it passes video to the HDMI port. The NVR will record up to 4k (8MP) camera streams.

Do your NVR’s have sensor inputs and relay outputs?

Yes. There are 16 sensor inputs and 4 relay outputs on the 16 channel NVR.

Does the NVR expose the camera settings for easy setup?

Yes, the NVR provides access to nearly all camera settings via the NVR web UI.

Is there a Control4 driver for the NVR?

Yes, the Control4 driver supports live view. If you would like events from a camera on the NVR, connect the camera to the NVR on the general LAN and not the PoE ports. When that is done, the camera driver can be used to directly access the cameras.

Is there a ClareOne Driver for the NVR?

Yes, the ClareOne driver supports live view. If you would like events from a camera on the NVR, connect the camera to the NVR on the general LAN and not the PoE ports. When that is done, the camera driver can be used to directly access the cameras.

Are the ClareVision NVR’s OVRC enabled?

Yes. ClareVision NVRs feature native OvrC Support.

Do the ClareVision NVR’s work with legacy ClareVision Plus cameras?

Yes. We have tested all ClareVision Plus cameras on the ClareVision NVR’s. They will add as ‘ONFIV’ cameras.

Do the ClareVision NVR’s work with Luma cameras?

Yes. We have tested products from each Luma category on the ClareVision NVR’s. They will add as ‘ONVIF’ cameras.

When a ClareVision Plus camera or Luma camera are connected to a ClareVision NVR, which app do I use?

Connecting a ClareVision Plus camera, Luma camera (or ONVIF camera) to a ClareVision NVR enables the ClareVision app to gain access to the cameras for purposes of live view and event playback. The live view NVR integration to ClareOne and Control4 will also function. In effect, the ClareVision NVR ‘adapts’ a ClareVision Plus or third party ONVIF camera to the ClareVision cloud. You can use this technique to take over camera systems that are ONVIF compliant and bring them to the Clare Cloud!

Can I add or change a ClareVision NVR hard disk drive?

Yes, the four, eight and sixteen channel NVR’s have 1TB, 2TB and 4TB hard disk drives pre-installed. The four and eight channel NVR’s can support one hard disk drive up to 8TB. The sixteen channel NVR has four drive bays total and ships with 1 4TB HDD pre-installed. The sixteen channel NVR can be equipped with up to four 8TB internal hard disk drives, or 32TB’s total storage. Additionally, the sixteen channel NVR has an external SATA port for connection to external hard disk arrays. The warranty is not voided when you change or upgrade hard disk drives.

What manufacturer and model hard drives are recommended?

Clare installs and recommends Toshiba DT series hard disk drives designed for surveillance applications.

CLAREVISION APP

Which operating systems is the app available on?

The ClareVision App is available on the Google Play store for Android and Apple App store for iOS.

Does the mobile app support NVR’s and cameras?

Yes. There is a different view for NVR’s (grid view) than cameras. The features and actions are nearly identical other than the device presentation.

How do I add cameras to the mobile app?

Adding cameras is extremely simple in ClareVision. Tap the “+” sign on the home page, tap ‘device is on the network’ if you are on the same network as the camera (e.g., home LAN), the app will scan the local network for all unattached cameras and NVR’s and produce a list of cameras for inclusion. Select the camera you would like to add and enter the password. You can now access the camera for live view and view all stored events on the camera or NVR.

How do I configure the mobile app or cameras for remote viewing?

No configuration required. Once you add the device to the mobile app, the Camera is enabled in the ClareVision cloud automatically.

Can I add a camera remotely?

Yes.  Tap the “+” button on the home screen and either scan the UUID or enter it by hand, enter the password and done.

I have noticed there are very few configuration options for camera events in the mobile app. Why is that?

That was intentional. Most pro-style apps do not provide configuration features in the end user mobile app. We did not want the user to inadvertently alter the configuration you enabled thereby causing a service visit. We will gradually enable end user configuration when that feature (e.g., motion) can be completely displayed to the end user and you can remotely view the changes and correct them in the event a user configured something incorrectly.

Which events are supported by the mobile app at launch?

Motion events are supported at launch. Smart events are not. We expect to release smart events support before the end of Q2 2021.

Can I search for a recording or event by date/time?

Yes, tap ‘Filter’ in the event log to filter by event type and/or date/time.

I see you still have ClareHome/ClareOne and now ClareVision. What do I need to do to enable the best consumer experience?

While there are several ways to configure a ClareOne/ClareVision system, we recommend the following sequence as a guide to best practices:

During the setup of the ClareOne panel via FusionPro, go to the “Add Devices” tab and select Cameras. When in that screen FusionPro/ClareOne will scan the local network for ClareVision Cameras and produce a list of devices you may add. In that screen, each camera discovered on the network includes a configuration web console link. Use that link to connect to the ClareVision Camera(s) or NVR web interface.

Use the web console for the cameras or NVR to set the password and configure the camera/NVR including event arming and recording schedules

Once complete, enter the new device username (default admin) and the new;y changed password in FusionPro to enable the camera(s) and NVR in ClareOne.

Once the cameras are installed, have the user download the ClarOne/ClareHome app and the ClareVision app. Once the user has signed into the ClarHome app and added the desired cameras to the ClareVision app the two apps will deep link.

A deep link action happens when a user taps the ClareHome camera icon on the favorites page. Doing so will automatically take the user to the ClareVision app to that camera’s live feed. Tapping the back arrow in Android or the app name in the upper left corner of an iOS device will return the user to ClareHome/ClareOne.

Why did you release ClareVision on a second app?

After a great deal of deliberation, we determined that the stand-alone use cases for the camera line did not need the burden of the entire ClareHome application, and that through deep linking we could create a near ‘single app’ experience for the user when both systems are present.

Where else is deep linking used?

Everywhere. Any app you use where you touch an icon or hyperlink uses deep linking to take you to the destination app/web site. The most well-known example of deep linking is Facebook and Facebook Messenger. The messaging app is an independent app from the base Facebook app and uses deep linking to provide a seamless user experience.

Will there be a single account in the future for users with ClareOne and ClareVision?

Yes. We are working hard to provide a single-sign-on experience for the Clare Ecosystem.

Is there a monthly fee for ClareVision services?

No. The P2P service and all cloud services are free of charge. We encourage dealers to charge for this service as part of your recurring monthly fee however making 100% of your service fee drop to your bottom line!

ClareVision Cameras Quick Start Guide

Introduction

The ClareVision camera line includes Value, Performance, and Varifocal series cameras which are available in bullet, dome, and turret forms. This guide covers the setup process for using these cameras standalone with only the ClareVision App and how to add them to work with the ClareOne Panel and ClareHome App.

FAQ’s, Best Practices, and How-To’s:

How do I configure ClareVision WiFi Cameras?

How can I fix streaming issues when viewing a camera feed in the ClareVision App?

What video encoding does the ClareOne Panel or Control4 system support?

How do I configure Smart Events like humanoid detection?

How do I set up Cloud Storage for ClareVision cameras?

Understanding Recording Schedules vs. Arming Schedules on ClareVision Cameras

Part 1 of 3: ClareVision Camera Setup:

1.  Download the IP Search Tool to your computer and launch the program.

2. Ensure your computer is connected to the same network as the cameras to discover all the cameras available on the network.

3. Copy the IP Address of the camera you would like to start configuring and paste it into your web browser to open the camera console. (We highly recommend you use Internet Explorer for optimal performance).

4.  Enter default camera username and password.

 5.  You will be prompted to change the default password. Please have the primary user change the password and write it down on the back of the Installation Manual that came with the camera. Leave this manual with the primary user for future technical servicing.

6.  Have the user select and input their security questions for password recovery. We also recommend that the password reset key be downloaded and emailed to the primary user for safe keeping in the event that the password and security reset answers are lost.

 

5.  FusionPro will search the network for compatible cameras and display a list of all available cameras found.