Get Started with Verkada Intercom Set up and connect your Verkada intercoms Updated over a week ago

Required. You need Org Admin and/or Site Admin permissions for your Verkada Command organization to complete these actions.

What you need

Create a site

Sites are the logical way of grouping and managing devices within your Command organization. Site-level permissions make managing and viewing your devices easier. See Manage Your Sites and Subsites for more information on site creation and management.

Add an intercom

At least one intercom needs to be added to Command before you can see the Intercom tab in the All Products menu. Intercoms can be added to Command from the Devices page. See Add an Intercom to Your Site for more information.

Connect a door

You can pair an existing access-controlled door or wire a door to the intercom that can be unlocked by an intercom receiver. See Configure a TD52 and Wire a TD52 Video Intercom for more information.

Configure receivers

Receivers allow you to answer calls from an intercom and unlock any associated doors. See Add and Configure Receivers in Intercom for more information.

Licensing

Every intercom you manage in Command will need a license. Verkada licensing is applied for each Command organization, and the licenses co-term to a single expiration date. Your licenses may have been automatically added if you claimed your devices via order number. Otherwise, manually add the licenses from the Admin page. See Manage Your Licenses for more information on adding and managing licenses.

Connect your intercom

Recommendation. While Verkada intercoms are considered low-voltage devices that do not require a certified electrician to install, we strongly recommend you work with a system integrator or other professional for installation.

Please refer to the intercom setup guide for instructions on mounting and wiring the door port.

Power and network

Verkada intercoms use Power over Ethernet (PoE) for power and communication over the LAN. In most cases, intercoms will connect directly to an 802.3af PoE standard switch. PoE injectors can be used when a PoE switch is not available. See the intercom’s datasheet for more information.

Check network settings

Verkada intercoms are designed to be plug-and-play. However, if your environment includes a firewall with custom rules and policies, you may need to make some configuration changes to get your access controllers connected to the cloud. See Intercom Network Settings for more information.

Roles and Permissions for Intercom

Roles and Permissions for Intercom

Learn more about Verkada Intercom roles and permissions

Updated over a week ago

This article describes the set of roles and associated permissions for Verkada Intercom.

Verkada intercoms setup guide v1

Verkada Intercom permissions determine who can receive calls, view intercom video, and unlock intercom doors. Intercom permissions depend on your site-level permissions, and whether you’re configured as a Receiver.

At a high level, these are the permissions granted to each level of Intercom devices:

Site-level roles

Receiver

Required. You must be configured as a receiver to receive calls.

If you’re a Verkada Intercom Receiver, you have the baseline receiver permissions (as shown above). These baseline Receiver permissions combine with site-level permissions to determine overall intercom permissions within a certain site.

For example, if you’re a Receiver for a particular intercom, and a Site Viewer, you get all the Receiver permissions, in addition to the ability to view historical video and events.

Note: Receivers, such as Desk Stations and Session Initiation Protocol (SIP) phones are not tied to a Verkada Command user. This means that the user can only get Receiver permissions, regardless of the user’s site-level permissions.

Regardless of their site-level permissions, a Receiver can:

Live-View Only

Site Viewer

Site Admin

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Verify a user’s eligibility to receive Verkada Pass calls

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Set Org Admin permissions

Revoke Org Admin permissions

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Set site and subsite permissions

You can set site and subsite permissions by adding a user, a group, or by existing users and groups.

Add a user

Add a group

Existing users and groups

You can set the site and subsite permissions for existing users and groups by managing the user roles or the sites.

Manage roles

Manage sites

Intercom Network Settings

Intercom Network Settings

Learn about the required network settings for Verkada Intercoms

Updated over a week ago

This article outlines the required network settings that your Verkada Intercom needs to communicate with Verkada Command. For more information on the required network settings for other Verkada product lines see Required Network Settings.

Note: Verkada devices are incompatible with LANs that require proxy servers or Secure Socket Layer (SSL)/Transport Layer Security (TLS) inspection. If either is in use, a bypass for all Verkada devices must be implemented for Verkada devices to communicate with Verkada Command.

Status LED

A flashing blue status LED on the top of the intercom indicates the intercom is not communicating with Command. If you see this behavior, check that the network is set up correctly with the intercom’s requirements. If the problem persists, contact Verkada Support.

IP address

Intercoms must be assigned an IPv4 address to communicate on the LAN and to Verkada Command. Intercoms use Dynamic Host Configuration Protocol (DHCP) and User Datagram Protocol (UDP) to obtain their IP addresses and network configurations.

If you require your intercom to have a specific IP address, create a DHCP reservation using the device’s Media Access Control (MAC) address (found on the device’s label).

Domain Name System

Intercoms use the DNS server to resolve Verkada’s fully qualified domain names (FQDN) to IP addresses to communicate with them. Your DHCP server tells the intercom where the DNS server is on the network and the intercom communicates using UDP port 53.

Note: DNS over HTTPS (DoH) is currently not supported.

Power

Intercoms are powered through Power over Ethernet (PoE). This means the network switch needs to provide power to the intercom, or a PoE injector needs to be utilized. For specifics on power requirements, see the Intercom datasheet.

Firewall settings

Intercoms require access to many endpoints to ensure they can communicate with Command and all features will be accessible. Many customers may want to allow the intercoms to communicate with the general required endpoints.

These are the general domains to allow, applicable for all organization-regions:

Region: United States

Standard Verkada Endpoints

NTP Endpoints

Streaming Endpoints

Calling Endpoints

Access Control Endpoints

Cloud Backup Endpoints

Region: Europe

Standard Verkada Endpoints

NTP Endpoints

Streaming Endpoints

Calling Endpoints

Access Control Endpoints

Cloud Backup Endpoints

Mount a TD52

Mount a TD52

Learn how to mount the Verkada TD52 Video Intercom

Updated over a week ago

Use this article to learn how to mount a Verkada Intercom (TD52). Once you complete the mounting, you can connect the TD52 to the network.

Before you begin

You can mount the TD52 using a flush mount or using a mounting bracket. We recommend that you verify the contents of your box and make sure you have the tools you need

Contents of your box

Tools you need

Choose your mounting option

Whichever mounting option you choose, you should remove the front cover of the TD52 to access the screw holes that allow you to install on a mount.

Use a flush mount

The TD52 comes with a flush mount in the box. You can use the screw holes of the flush mount to mount the Intercom (see image below for visual):

Mount directly to a wall

Use a mounting bracket

You can use the mounting bracket to install the TD52 on to various surfaces that the flush mount plate cannot, where they’re typically used to mount the TD52 on an exterior surface.

<< Click on the page numbers to go to other pages. >>

Can I add cameras over the network?

Yes, you can add cameras over the network, they do not have to always be connected directly to the NVR. You can use a switch on the network that connected to the same router as your NVR. Please follow these steps to set this up:

Log into the NVR and go to Camera>Camera Management, click on Manual Add, and enter the IP information for the camera. Use the default username: admin password: 123456

Can I connect all the cameras to a switch, then the switch to one of the NVR ports?

No, unfortunately each port on the back of the NVR is only designed for 1 camera. This will only allow about 2 cameras to show up. To use a switch, you’ll have to connect the switch to the same router that the NVR is connected to. Then you’ll proceed to setup the cameras over the network. Please see the Adding cameras over the network FAQ.

Can I use my PC to view my cameras remotely?

Yes, you can use your external IP address to view your cameras and manipulate configuration via Web Browser. Our plug in will only work on Internet Explorer or Mozilla Firefox. Once one of those browsers are open, type in your external IP address in the URL bar. If the port forwarding is done correctly, it should bring you to your NVR log in page. Log in using the same credentials as you would directly on the system. After you’re logged in, click the link to download and install the plug in. Restart the browser and click the “All Main” button on the left-hand side, and it should bring up your camera streams.

LaView NVR setup and user guide

Read Also : LaView DVR User Guide

Can I use port forwarding to setup remote viewing for my NVR?

Yes, you can setup your system via port forwarding. Although, this setup is recommended for more advanced users. You will need to note the IP Address of the NVR/DVR. To obtain this, go to Main Menu>Maintenance>System Info>Network, your IP address will be the IPv4 address at the top. Then you’ll need to log into your router via web browser on a PC. Once logged in, you’ll need to add ports 80, 8000, and 554 to the port forwarding rules. For help with port forwarding for your router, contact the manufacturer or your ISP. There are also guides for a lot of various models of routers here https://portforward.com.

The port forwarding setup should look something like this:

Application   Start     End         Protocol   IP Address

DVR1                 80           80         TCP            192.168.x.x.

DVR2               8000      8000       TCP            192.168.x.x.

DVR3                554         554       TCP            192.168.x.x.

To make sure test the ports on www.canyouseeme.org, and if they are open you can add the information to your phone app.

LaView Net App Setup:

*Make sure Wi-Fi is off on the phone when attempting the remote view.

How do I change the camera names on my system?

To change the camera names go to Menu>Camera Management>Advanced>Basic>IP Camera Name. In that section, you can edit the “Camera Name” Option, please click apply at the bottom before selecting another camera.

How Do I Set up Remote Viewing for My Surveillance System?

Assuming you have the IP address of the NVR/DVR, there is a 4-step process to set up remote viewing. Learn more about remote view camera set-up here.

Are There Any Cameras that Also Allow Me to Monitor the Audio as Well as the Video?

Yes, we have multiple solutions available to our clients. Here is our most popular audio camera.

Does the Surveillance System Come with All of the Wires, Switches, and Accessories I Need?

Yes. The kit comes with everything you need to install the system and begin recording immediately, including  any necessary wire, PoE switch, or AC 12v adapter required for the system to operate.

How far Apart Can I Set up My Wireless Cameras?

The environment, particularly barriers such as cement walls, steel structures, or large trees, play a big role in transmission distance. A wifi camera will typically transmit well for about 150 feet outdoors and 50 feet indoors.

How do I connect my NVR to my Phone?

Please download and use LaView Patrol:

Note: The app set up is done on an Android device, the iPhone set up will be almost identical.

2. Click on the “BACK” button. Tap the “+ Device” option to add a device.

3. Enter IP address information and click “Save”. Your new device will be on the previous screen. To obtain his IP address go to Main Menu>Configuration>Network. Your IP address will be the “IP address”. (Please note: This setup will only work inside the local network. To enable remote viewing, setup port forwarding and use your WAN IP address from your network. See port forwarding instructions.)

4. Select new device and choose the channels you wish to see, click the Play/Live button.

How Do I find my system’s IP address?

To find your system’s IP address go to Main Menu>Configuration>Network. The IP Address at the top is your local IP. If your IP address is 0.0.0.0 or 192.0.0.64, this means your system is offline. There are a few causes from this, but usually it’s a bad ethernet cable or the cable is not plugged in properly to either the NVR or Router. If those are checked to be correct, try restarting your router by unplugging it for a minute and restarting the DVR.

Do I Need Internet to Activate My Wireless Security Camera System?

Not exactly. You can set up your wireless security camera system without any internet at all, as this is not a requirement to begin recording. In order to access remote viewing on your mobile devices, you will need a live internet connection.

Does the Surveillance System Come with All of the Wires, Switches, and Accessories I Need?

Yes. The kit comes with everything you need to install the system and begin recording immediately, including  any necessary wire, PoE switch, or AC 12v adapter required for the system to operate.

Are There Any Cameras that Also Allow Me to Monitor the Audio as Well as the Video?

Yes, we have multiple solutions available to our clients. Here is our most popular audio camera.

What are the Advantages of Installing a Wifi Security Camera System?

A wifi security camera system is significantly easier to install than a traditional system, because there is no need to run special wires to each wifi camera. This not only helps the day of installation, but also allows clients to position cameras in places they might not otherwise be able to place them.

How Do I format my HDD?

To format your HDD you’ll need to go to the Main Menu>System>Storage>Management Tab. Once in the HDD menu, highlight the HDD information. Then click on “Format” at the bottom. Please note this will delete all information off the HDD.

How do I playback my recordings?

To playback videos go to Main Menu>Playback. In that section choose your camera(s) on the right-hand side. Then double click any of the days on the calendar. This should automatically start playback for that day. Use the bar at the bottom to jump to a specific time during that day.

How Do I set up my recording schedule?

To set the recording schedule you’ll need to go to Main Menu>Configuration>Schedule>Record Plan. In that section, you’ll have access to each channel’s recording schedule. The camera’s will automatically start and stop, recording, at desired times. If you want to set up only motion recording to each camera, select “Setting” on the right-hand side for the desired day. Choose MD for Motion Detection for the day and set a desired time, if not all day. Then you can copy the schedule to other days at the bottom. Click apply then ok, then apply again. You can now click copy at the bottom and copy the schedule to other channels as well. Or choose another channel at the top to setup a different schedule.

How Do I upgrade my system’s Firmware?

Make sure to download your firmware from our website here: https://www.laviewsecurity.com/cms/download/

Once the file is downloaded, extract the file and place it onto a flash drive. Then connect the flash drive to a USB port on the NVR.
Please go to Main Menu>System>Maintenance>Version and select upgrade. Choose your Firmware file from the list.

How to I download videos off my NVR?

To download video footage you’ll need a flash drive inserted into one of the USB ports on the system. Then go to Main Menu>Backup. Once in the Backup page, you’ll need to select the USB device from the list. Then click on “Backup” at the bottom and you’ll have the file selector screen show up. Make sure AVI is checked, then proceed to backup. You can select a specific channel along with date and time you want to backup. Click on Add, then the list should update. Each file will have a start and end time. Check mark the files desired for back up and click backup at the bottom. Once the progress bar finishes, you now have the files on your USB drive.

I forgot the password for my system, how do I reset it?

Please email us at info@laviewusa.com to reset the password for this system. In the email please mention you need a password reset along with the model number and date that displays on the main view of the system. A technician will reply with some instructions and a temporary password for your system.

I have port forwarding setup, but my external IP address keeps changing. Can I fix this?

Yes, you can either contact your ISP and ask them for a static IP address or setup a DDNS. LaView does offer a free DDNS service that you can setup with these instructions:

To set up a DDNS please go to www.laviewddns.com and register.

After registering and creating your domain name we need to enable the DDNS feature.

Please go to Main Menu>App Center>DDNS.

Enable DDNS: √ (Checked)

DDNS Type: Laview

Domain Name: “yourdomainname”.laviewddns.com (“yourdomainname” is the name you created don’t use that or the “ “)

User Name: your email account used for www.laviewddns.com

Password: password used for www.laviewddns.com

Server IP: Laviewddns.com

Port: 8000

Please note, in order for the DDNS to work, port forwarding must be setup. You can now use your Domain name to access your system instead of IP.

I have some trees in my yard that are triggering my motion detection. How can I fix this?

You can setup areas for your motion recording within the camera’s configuration. Go to Main Menu>Configuration>Alarm>Set Area “Setting”. In that section, you’ll have a preview of one of the camera along with a red grid over it. You can clear the area and only draw specific areas with motion detection. Or you can just remove the areas by clicking and dragging over the red boxes. Everything in red will trigger motion, anything clear will not.

Which mobile app do I need?

-If you have DVR starting from LV-N52xxxx please download “LaView Patrol”

-If you have DVR starting from LV-N9xxxx, LV-D11xxxx, LV-D21xxx, or LV-T94xxxx, please download “LaView Net”

-If you have DVR starting from LV-D04xxxx, or LV-D51xxxx  please download “LaView Mobile”

The system worked seamlessly until last week when it suddenly shut off and now won’t come back on

Would suggestion you follow the instruction below for troubleshooting,

1.Please ensure the cameras are connected, would suggest you to connect them directly to the PoE ports at the back of the system.

2.At the day time, try to cover the camera lens with your hands to see if there is a IR red light on the problematic cameras. And please also check if the camera goes hot when it is connected.

3.The camera appears not to get powe if there is no light and heat. We will need to check if it is the camera/port/cable issue.

1.At first, please switch the problematic camera to the workable PoE ports to test. You can also go to your PoE Configuration setting to check the power.

2.If it still doesn’t work with another port, please exchange the cable to check again. If possible, you can also add the camera to another system to confirm the problem.

Please contact our support team for further support if it does not help.

What should I do if I connect a LaView Saturn Camera to LV-N96, LV-N95, LV-N98 series NVR but only get 720P maximum resolution in main stream?

If you only get 720p in mainstream, it means the IP camera is set to H.265. Please use the following instruction to switch the camera to H.264 compression.

What features are LaView Saturn Series Camera compatible with LaView (LV-N95, LV-N96, LV-N98, LV-N99) Series NVR?

LaView Saturn Series IP Cameras have many great features designed to work with LaView Saturn Series NVR. If you already have a LaView NVR and wish to add a LaView Saturn IP Camera, you can do so using this instruction. However, we recommend using LaView Saturn Series IP Cameras with a LaView Saturn Series NVR for best performance.

The following features of LaView Saturn IP Camera are compatible with LaView Series NVR:

The following features may NOT be compatible

How to reset LaView Saturn IP Camera

3. Press and hold the reset button for at least 5 seconds until the camera restarts, and then the camera will be restored to factory default settings.

How to connect a LaView Saturn Series IP Camera to a Non-Saturn Series NVR

5a. If you are connecting the camera to the NVR PoE port, set up the Target IP to 192.168.254.xxx (xxx being a random number from 2-254), and Gateway to  192.168.254.1, Subnet Mask 255.255.255.0. Then unplug the camera from the PoE switch or Router and connect it to the NVR using Cat5e cable.

5b. If you are connecting the camera via LAN, use DHCP or set up the IP address to your network range. For example: Target IP 192.168.0.217, Subnet 255.255.255.0, Gateway 192.168.0.1

6. Go the NVR Menu => Camera => Camera.

7. Click on the channel which the camera is connected to (ie if the camera is connected to port 3 on the back of the NVR, click on channel 3). If you are connecting the camera via LAN, Click on any unused channel.

8. Change ‘Plug and Play’ to ‘Manual’ and enter the camera IP address (192.168.254.xxx or 192.168.0.217 as in previous example)

9. Change protocol to ONVIF and Management port is 80

10. Enter user name and password you set up when you activated the camera in step 3.

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With the video playback feature, you can conveniently view what happened in the past period. Work with a surveillance camera which supports AI, you can even search video records from a large number of videos by a face photo;

Of course, with the alarm message service, you can receive the alarm information of the places you care about in the first place, so as to take timely measures to reduce your losses;
With the voice intercom feature, you can also communicate with the people where the camera is located

Key features:
1. Watch HD video in real time
2. Historical video viewing
3. Event message reminder
4. Call through two-way audio
5. Get instant alerts when motion, human form, sound are detected
6. Customize detection area and sensitivity
7. Set recording schedule and alarm notification schedule

RXCamView XVR User Manual

Reset password for DVR system

Firstly, please provide mac address to me (See below pictures) ,and I will use it to create a super password to you .

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Secondly ,please enter your system >Multi-user,and click User Edit on the right (generally only the first line No.1 is enabled), then you can modify the user name and set a new password .

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RXCamView XVR User Manual

Read More : GW Security XVR NVR Firmware Software Download

How to connect the device to the mobile app

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1. Please connect DVR system to the Internet:

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   a) Please connect the system to a router via LAN cable first

    b) Please DO NOT tick “Enable” of the IP FILTER in the Network page, see below pic

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    3)Please check the system if it is connected to the Internet successfully. If yes, you can add the device to the mobile app.

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2.Open the app, if it is the first time use, directly click the “+” icon in the upper right corner of the”Device Manager” interface; if it is not the first time, click the icon  in the upper left corner,then select “Device List” to enter the “Device Manager” Interface, and then click the “+” icon in the upper right corner.

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3.Scan the P2P ID QR code on the DVR / NVR to add the device. (Alternatively, it can be added through “Online Search” and “Manual Add”, the method is omitted).

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4.This step is more important:

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a) The “Media Port” must be the same as the “Client” port on the DVR / NVR (If the user’s DVR /NVR has not been modified, the default value is 9000. If the user has modified the “Client” port on the DVR / NVR, (The “Media Port” on the APP needs to be modified synchronously).

b) “User Name” fill in the user name set during the first use. If you are not sure, you can click”Setup”-“System”-“Multi-User” to view.

c) “Password” fill in the password set during the first use, which is the login password of the user DVR / NVR.

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5.After the setting is completed, click “Save”, then the APP will display the added device, and”Connection Status” prompts “Connected” to indicate that the DVR / NVR is connected. Click the icon  to play the video. Click on the icon  to select 1/4/8/16 picture viewing.

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How to upgrade your NVR or DVR

NVR Upgrade

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1. Copy the firmware file(.sw file)to your USB drive, and insert the USB flash drive into the NVR’s USB port.

2. Click Select File button to choose the firmware file in your USB flash drive, then Click OK.(Setup-System-Maintenance-Upgrade)

3. Click Upgrade button to start system upgrade. The system upgrade will last around 5-10 minutes, please do NOT power off the NVR or remove the USB from NVR during firmware upgrade.

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Add IP camera (1319 1329 8204 8208) to DVR (D3505)

ADD IPCAMERA

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Before you start:

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1.The DVR supports to disable analog channels to increase IP channels. If you want to disable an analog channel, uncheck the box and click Apply to save. To disable an analog channel can increase an IP channel input. To do so, you need to enable the XVR mode in advance at System→General→Mode.

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2.Ensure the network connection is valid and correct, and Make sure your IP Camera and DVR are on the same network during setup.

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Steps:

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1.If you enable the XVR mode for the DVR, it supports to add IP cameras & modify IP channels.

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2.Click Search to search IP cameras from local network, click Add to add individual IP camera, click Add All to add all IP cameras.

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3.Click Search button to search IP cameras, and then click one of the IP camera in the
device list.

       IP Address/Domain: IP address or domain name of the IP camera
       Alias: Name of the IP camera
       Position: Position to display the camera name on the screen.
       Port: Port of the IP camera

       Protocol: Choose the protocol of the IP camera from the dropdown menu
       User Name: User Name of the IP camera
       Password: Password of the IP camera
       Bind channel: Choose a channel of the DVR you want to attach to
       Auto Assign IP to Camera(s): The added IP camera would be not able to connect if its IP address is not in the same network segment with DVR. With this function to reassign an IP address to all added IP cameras.
       Channel Delete: Choose one or more added IP cameras, and click this button to Detele.

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How to add IPC to DVR via Onvif

How to add IPC to DVR via Onvif

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1.Power on the DVR, connect the IPC, and enter the password to log in to the following interface:

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2.Please click Channel to enter the following interface:

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3.Click Search to search for IP, then check the IP to be added, and click Add:

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4. The following interface appears, change the Port port to 80, select Onvif for the procotol protocol, and confirm that the user name and password are correct:

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5. Close the page to see that the IPC is online:

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How to add device to surveillance client

How to add device to surveillance client              Click here to download

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Camera Site Features

Verkada sites have several features that make managing and viewing the devices in a site easier. This article details the features available for camera sites.

Read Next :

• How To Use Femii Security Cameras
• How to Add Cameras to Google Home
• How to Add Cameras to Amazon Alexa

Note: These options are only available to users with Site Admin permissions

Steps

1. Select the Cameras button from the All Products menu

2. Hover over a site until the ellipsis ⋮ appear next to the site name

3. Select the ellipsis ⋮ to view the site options

This menu has the following options:

• Add a Floorplan

  • Floor plans are a great way to plan and visualize your Verkada system. They can also be useful for a myriad of reasons, from historical activity hotspots to active motion detection.

• Reorder Cameras

  • The reorder cameras feature allows users to change the order in which they see the cameras. This feature is helpful as it allows the user to prioritize the feeds they want to see in a specific order.

• View as Grid

  • This feature displays all the cameras in the site as a grid.

• View Site Stats

  • View trends of data usage for cameras at the site and individual level

• Share Site

  • You can share cameras in bulk to give people temporary access to a site, sub-site, or specific floor plan.

• Add Devices to Site

  • This feature allows a user to quickly add a device to a site with the site name already configured.

     

   

Enabling Wi-Fi on Supported Verkada Cameras

Verkada CD61, CD61-E, CB61-E, CB61-TE, CM61, and D50W models support Wi-Fi. This article covers the process of enabling and using Wi-Fi.

In order to enable and use Wi-Fi on Verkada cameras, a few conditions must be met:

1. The camera model must be one of the following models:

   1. CD61

   2. CD61-E

   3. CB61-E

   4. CB61-TE

   5. CM61

   6. D50W

2. Wi-Fi must be enabled at the organization level. Contact Verkada Support to enable this if it is not already enabled. Verkada Support will only need a support token to perform this action, and you can generate one using this article for reference.

3. The Verkada camera must be connected to an Ethernet network and must be online to receive the Wi-Fi configuration. It is possible to enable Wi-Fi and configure your SSID and password if the device is offline, but it will need to connect to a wired network to pull this new configuration.

First, navigate to the camera’s settings by clicking the gear icon on the camera’s live feed page.

 

Next, click Device to navigate to the Wi-Fi option, and click Configure.

 

Finally, toggle on Enable camera Wi-Fi, select your wireless network, and enter your password to connect the camera. Click Connect once you’re ready to save.

 

Now you’re done! The camera will retain this configuration on reboot. You can confirm which connection is in use via the checkbox.

 

Note: If the SSID or password changes for the Wi-Fi network, you must pre-configure the new Wi-Fi network on the camera or use a wired network to re-configure the camera. If the camera is offline, it will not pull a new wireless configuration.

Low Bandwidth Mode

Reduce network utilization for your cameras

Verkada camera architecture is optimized to provide organizations with the best user experience with minimum bandwidth usage. In normal operation, Verkada cameras consume as low as 20-50 Kbps upload bandwidth depending on the camera model and features enabled. However, there are cases where Verkada cameras need to be deployed in extremely bandwidth constrained environments, such as remote locations, mobile deployments or sites with high camera densities.

For such deployments, we offer Low Bandwidth Mode that further reduces the resting bandwidth consumed by Verkada cameras by up to 75% and streaming bandwidth by up to 33% with a slight decrease in video quality and video scrubbing experience. Low Bandwidth Model enables customers to run their day to day security operations and incident response use cases without downtime, loss in productivity or overwhelming existing mission critical workloads. Low Bandwidth Mode is available for all Verkada cameras and can be enabled from Command for a single camera or in bulk for multiple cameras at the same time.

 

What features contribute to internet bandwidth consumption

Video streaming: remote video streaming (live or historical) constitutes the bulk of internet bandwidth consumption, with standard quality consuming 300-600 Kbps and high quality video consuming 1500-3000 Kbps of internet bandwidth depending on camera model and mode (live video vs historical playback). Details of bandwidth consumed by different camera models can be found here. Special notes:

• Remote playback of video consumes upload bandwidth on the camera’s network but consumes download bandwidth on the client’s network.

• If the client and camera are on the same network local video flows directly from the camera to the client and does not consume any internet bandwidth. Learn more about local streaming in this Knowledge Base article.

• If cloud backup has been enabled then the video upload to the cloud consumes upload bandwidth on the camera’s network. If the requested video is present in the cloud, the video flows directly from the cloud to the client, so no additional bandwidth is consumed for historical playback.

Resting bandwidth: Verkada cameras upload thumbnails once every 20 seconds. However, if the camera sees any motion in the 20 second interval, the camera uploads an additional thumbnail to capture the motion event. So, during active hours Verkada cameras send 2 thumbnails every 20 seconds.

In addition to thumbnails, cameras upload camera health metrics, and video metadata throughout the day. The thumbnails are used to deliver a smooth video scrubbing experience on the single cameras page and history player. The camera health metrics are used to monitor the health of the camera and ensure it is behaving as expected. The metadata helps with smooth video streaming and playback experience. Note that:

• Thumbnails constitute the majority of upload bandwidth

• People analytics, vehicle analytics, and timelapse features consume additional internet bandwidth.

• Timelapse needs high-resolution JPEG images to be periodically sent to the Verkada cloud and consumes additional bandwidth

 

How does Low Bandwidth Mode reduce the bandwidth consumed

Video streaming bandwidth:

Low Bandwidth Mode reduces the high quality video bitrates on 4K cameras (CD61, CD61-E, CD62, CD62-E, CB61-E, CB61-TE, CM61) and fisheye camera (CF81-E) from 3 Mbps to 2 Mbps that allows more video streams to play with minimal loss in video quality.

 

Note: The cloud backup feature cannot be used if the camera is operating in low bandwidth mode

 

Resting bandwidth:

Under Low Bandwidth Mode, non-motion thumbnails are uploaded only once every 5 minutes. Motion thumbnails are still uploaded at most once every 20 seconds if the camera sees motion during the 20 second interval. In addition to thumbnail upload frequency, thumbnail quality and size are also reduced to minimize thumbnail size.

 

Note:

1. The timelapse feature cannot be used if the camera is operating in low bandwidth mode.

2. When Low Bandwidth Mode is enabled for a camera any older or cached thumbnails stored on the camera are deleted and only new thumbnails from that point onwards are uploaded to the cloud.

 

Enabling Low Bandwidth Mode

Low Bandwidth Mode is available for all cameras and can be enabled at an individual camera level or in bulk for multiple cameras at the same time.

 

Enabling it for a single camera

The feature can be toggled on from the camera settings menu.

 

 

 

Enabling it for multiple cameras

From the Devices page, select all cameras that need Low Bandwidth Mode and click on Edit Settings in the top left-hand corner.

 

Permissions

Only Org Admins or Site Admins can enable or disable Low Bandwidth Mode.

Configuring License Plate Recognition

This guide goes over how to configure the LPR feature on the bullet series cameras

Our bullet series cameras can perform license plate recognition. This guide will take you through the requirements and steps to ensure LPR delivers the best results. For a more detailed explanation of how LPR works navigate to this guide.

 

Note: You must be an organization admin to enable LPR Mode.

 

Note: After enabling LPR mode on a camera and configuring it, it will take up to 5 minutes for results to populate.

 

Installing the LPR camera

Before installing your LPR Camera, there are a few considerations to keep in mind for the best results.

1. Lane Monitoring

   • The CB51 & CB61 cameras should be positioned to face a single lane of traffic for vehicles traveling 20 MPH or less, such as an entrance or drive-thru.

   • The CB52 cameras can be positioned to face a single lane of traffic for vehicles traveling 80 mph / 128 kph

   • The CB62 cameras can be positioned to face multiple lanes of traffic for vehicles traveling 80 mph / 128 kph

      

2. Optimal Plate Detection

   • To ensure optimal license plate detection with the CB51-E & CB61-E cameras, it is recommended that vehicles be within 60ft / 18m of the camera.

   • To ensure optimal license plate detection with the CB52-TE & CB62-TE cameras, it is recommended that vehicles be within 115ft / 35m of the camera. However, it is possible to detect license plate details from up to 164ft / 50m away or further.

   • To ensure optimal license plate detection with the CB52-E & CB62-E cameras, it is recommended that vehicles be within 46ft / 14m of the camera. However, it is possible to detect license plate details from up to 66ft / 20m away or further.

      

3. Proper Positioning Improves Accuracy

   • The CB51 & CB61 cameras should be positioned no more than 20º horizontally and/or 40º vertically from the location of the license plate.

   • The CB52 & CB62 cameras should be positioned less than 30° vertically or horizontally from the location of the license plate. It is acceptable to have a larger angle for lower speeds (e.g. 45° for parking lot deployments) and recommended to have a smaller angle for fast speeds (e.g. 15° for highway deployments). The camera may still be able to capture adequate images outside of these angles, but with a lesser degree of accuracy.

      

4. Lighting

   If the area where license plates will be captured is far away and not well lit, it is strongly recommended to use an external IR illuminator to improve the visibility of the license plates.

Enabling LPR on a camera

Note: You must be an organization admin to enable LPR Mode.

 

To enable LPR Mode

1. Navigate to the designated LPR Camera

2. Select Settings

3. Select Analytics

4. Next to License Plate Recognition (LPR) Mode select Enable

Once LPR has been enabled the camera will go through a firmware update which may take five minutes or more to finish.

 

Configuring the LPR camera

Once LPR mode has been enabled on a camera follow the prompts to complete the setup.

1. Ensure that the camera image is set to the recommended mounting angles then click Next.

2. Configure the Optical Zoom so that the passing vehicle takes up more than half of the frame. Use Auto Focus or Manual Focus if the image becomes blurry after using the Optical Zoom then click Next.

3. Click and drag a region of interest over the area that license plates will pass through then click Next. The selected area must be less than half of the entire frame.

4. Optional: Add a context camera to capture the scene for the full view of vehicle events then click I’m done.

Note: You can also get back to this menu by clicking the cogwheel to the right of a license plate event on the Events page.

 

Viewing License Plates on the Events Page

Viewing license plates captured

Once a camera has been enabled for LPR mode a new section of Command will be available to view under the Events page of all captured license plates. This area will show all the captured license plates along with a clip of when the capture happened.

 

 

 

Filtering for specific license plates

You can use the search bar to find a specific license plate. Entering the license plate will bring up the exact clip(s) of when it was seen. You are also able to filter for a specific camera along with a specific day.

 

Enable License Plates of Interest Alerts

First, ensure you have alerts enabled for license plates. Click the bell icon next to the License Plates button.

 

Next, select the methods you wish to use to receive notifications.

 

To enable license plates of interest, select the bell icon next to the search bar to see a list of all the license plates of interest.

 

Click Add to add plates to the detection system.

 

Note: Any plate added as a license plate of interest affects all other users. If you add a plate, any other user configured to receive alerts will be notified if that plate is detected.

Wide Dynamic Range

How and when to enable WDR on your camera

Wide Dynamic Range (WDR) is a technology used to compensate for dramatic differences in light exposure across a camera’s image. It works by making brighter parts of the image darker while making darker parts of the image brighter to create a more balanced image.

 

WDR Disabled

WDR Enabled

To enable/disable WDR on your camera

1. Select the video quality button in the bottom left of the camera live feed

2. Select WDR

3. Choose ON or OFF

Naming a Camera

Naming your camera in Command

Once you’ve added your camera to Command, you can give it a name.

 

Note: You will need to have the role of Site Admin to make this change.

 

How to change the name of a camera

1. Select the camera you want to change the name on

2. Click the Settings button

3. Enter the desired name in the Name field

   

    

 

Adding a device to your Command account

To activate your Verkada device in Command, enter its serial number or scan its QR code

Once you’ve plugged your device into a PoE-enabled device, it will automatically begin to boot. You’ll then need to add your device to your Verkada Command account. You can either do this through the Command portal or the iOS app.

 

Verkada supports up to 1,000 sites with up to 2,500 cameras per site.

 

Note:

In order to add a new camera to your organization, you must be one of the following:

• An Organization Admin

• A Site Admin of the site you are adding cameras to

In order to add a new access controller, air quality sensor, or alarm panel you must be:

• An Organization Admin

Click here for more information on user permissions.

 

Command Website

On a desktop, laptop, or smartphone log into your Command account and select Devices from the All Products menu in the top left-hand corner. From here, select + Add Devices in the top right-hand corner.

 

Next, choose the site to put the device in and set the location. Then enter the device’s serial number. Click Activate to add the device to your Org.

 

You can also add all the devices in an order to bulk import cameras.

Click Add an Entire Order on the Add Device page. Select the site and location for the new cameras and enter the order number The order number should be the following order V1S-1234-5678 or V2S-1234-5678.

 

Quick Camera Setup

When adding new cameras to Command you will have the option to copy settings from any camera in the same site onto these new cameras. Once you click activate on the Devices page a quick setup menu should pop up. From the dropdown menu in the top right-hand corner, you can select a camera from the site to copy the settings from. Once the desired camera is selected select Activate with above settings to add the cameras. If you want to skip this step and add the cameras with default settings select Activate with default settings.

Adding cameras via the Command Mobile App

Select the > button in the bottom right-hand corner and select the Add Device button. Align the QR code on the camera or box within the 4 blue corners of the scan area.

 

Once aligned the code will automatically scan and the camera will be added to your organization. You’ll be brought to the camera’s settings page and can either add more cameras or tap DONE to return to the previous page.

 

Camera Online

Once you’ve entered or scanned your camera’s serial number, the camera will begin transmitting video. Typically it takes 3-4 minutes for the video stream to become visible in Command. A solid blue status light on the front of the camera will indicate that it is connected, recording, and transmitting video.

Camera Settings Page

View and edit your camera’s name, location, site and other settings in Command

To view a camera’s administration settings, select the Settings tab located below the video player. From the General tab, you can view general camera settings information such as time zone, serial number, model, storage, etc. For more information on configurable settings click on the links below.

 

 

From this page you can change the following tabs:

• General

  • Site

  • Name

  • Location

  • Reboot Device

  • Schedule Firmware Updates

  • Audit log

• Device

  • Orientation

  • Low Bandwidth Mode

  • Timelapse

  • RTSP

  • Audio

  • Autofocus

  • Identify

  • Onboard Retention

  • Delete Device

• Events

  • Motion events

  • Crowd events

  • Tamper events

  • Manage Alerts

• Privacy

  • Data Storage Location

  • Privacy Regions

• Analytics

  • People History

  • Vehicle History

• Backup

   

Navigating the Verkada Command Mobile App

Guide to understanding both icons and functionality for the Command video app

The Command mobile app allows you to bring your Verkada cameras right to your fingertips. Once logged in you will be greeted with many tools that will allow you to access Command from anywhere.

 

Command App Home Screen

 

The organization bar (located at the bottom) will allow you to easily navigate through the following from left to right:

• Home screen

• Search

• Notification events

• Archives

• Account settings

Just like in the Command web application, once logged in you will be able to navigate through all of your organization’s sites.

 

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Sites

On each site you can quickly tell if a camera is offline. There will also be three dots on the right-hand side which represent more options.

 

This will bring up the following:

• Site name

• Amount of cameras

• Ability to share a public link

 

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Viewing a camera

Once the desired camera is selected you will have the following tools to choose from:

 

• Face Search

  

   

• Calendar icon: This allows you to pick a specific date and time that will show all face results within that time frame.

• Upload a face icon: This allows you to either take a picture of someone’s face or upload a picture from your phone’s camera roll.

  • Once a face is uploaded then all faces captured on the camera that match that photo will appear.

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People History

People analytics uses powerful edge-based camera capabilities to detect people and faces.

 

Appearance: This filter searches based on the apparent sex, clothing color, and whether or not a backpack is present.

Calendar icon: This allows you to pick a specific date and time that will show all face results within that time frame.

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Vehicle History

Vehicle analytics uses powerful edge-based capabilities to detect vehicles.

 

Appearance: This filter searches based on the vehicle color and vehicle type.

Calendar icon: This allows you to pick a specific date and time that will show all vehicle results within that time frame.

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Motion Search

Motion search allows you to quickly find key events.

 

Calendar icon: This allows you to pick a specific date and time that will show all motion results within that time frame.

Grid search: Once clicked, the live stream will have a grid overlay. From there you can easily drag your finger over the boxes you would like to search, and the results will show any motion detected within those boxes.

 

 

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Settings

All of the following can be found under Camera Info and Settings.

 

• Camera settings – Camera name, site name, location, and orientation

• Serial number

• Model

• Firmware version

• Local IP address

   

Camera Deployment Best Practices Guide

How best to prepare for camera installation and what to do if you run into issues.

During a hardware installation, problems can arise. Issues can be caused by the network, physical environment, component failure, misconfiguration, or improper installation techniques. This guide covers ways to solve and prevent installation challenges by presenting a best-practice deployment approach in the field. It also suggests a simple staging process intended to mitigate costs and complexities related to post-install troubleshooting. The six parts to deployment are:

1. Preparing Command for install

2. Preparing the network

3. Staging cameras before installation

4. Installing cameras

5. Finalizing deployment

6. Troubleshooting installed cameras

Preparing Command for Install

• Create an Organization and set up your Command account

  • A Command organization is required to manage Verkada devices. Each camera needs to be added to the organization

• The installer should be an organization admin and a site admin for all sites containing cameras so they can confirm the devices are working and provide a support access token at the request of Verkada Technical Support in the event there is a technical issue

  • The installer can add the camera(s) to the organization using their order number which can be found on the packing slip or in the order confirmation email

     

• For security purposes, ensure that all Verkada devices are added to the organization prior to installation

Note: Verkada Technical Support requires a support access token to troubleshoot Verkada cameras. This token can only be generated by users who have admin permissions in the organization containing their cameras.

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Preparing the network

Network requirements

Verkada cameras require connectivity to the Verkada Cloud and NTP servers located on the internet. Without network connectivity, the platform will have limited functionality and may report inaccurately in Command.

 

Before installing a Verkada system, the network environment needs to support the following protocols and services:

• DHCP – Cameras receive their IP address and network settings via the DHCP protocol. They do not support static IP configurations. A DHCP server must be present on the LAN to provide the cameras with an IP address, default gateway, subnet mask, and DNS servers

• DNS – Cameras use the Domain Name System to resolve Verkada URLs to their associated IP addresses

• HTTPS – Cameras communicate with Verkada Command using HTTPS over TCP port 443

• NTP – Each camera is hardcoded with well-known NTP servers on the internet. NTP is used to sync the camera time so footage timestamps are correct. The correct time is also required for HTTPS to work

Refer to this KB for more detail on network requirements.

 

Verkada Technical Support will ask to troubleshoot these services when there is a network issue. The troubleshooting process can require a packet capture of network traffic to analyze the root cause.

 

Note: Cable integrity is important to supply PoE and data to a camera. Cable termination, interconnects, distance, and bends must all be taken into account.

 

Power budgeting

Each Camera requires PoE power to function. Make sure your network switch has enough PoE power to support all of the connected cameras at full power draw.

 

Don’t forget: Cameras use less power during the day. When cameras switch to night mode, the IR emitters activate to illuminate the scene for better visibility. The IRs increase power draw. If multiple cameras are connected to the same PoE switch, the PoE draw can increase significantly at night. If the switch does not have enough power to deliver to all the cameras, some cameras will go offline. A telltale sign of your switch not having enough power is that cameras will go offline each night around the same time as other cameras on the same switch when entering into night mode.

 

An easy way to spec power on a switch is to multiply the number of cameras connected by 30 Watts which is the maximum power delivered by PoE+. For example, if you had 10 cameras you would calculate like this:

 

10 cameras X 30 Watts = 300 Watt PoE budget on the switch

 

Note: Full power draw can be found on the datasheet for your camera model. Remember, each switch port should be able to supply the maximum amount of power required by the camera.

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Staging cameras before installation

Staging devices helps you to avoid the costs and difficulties of troubleshooting a faulty camera after it has been installed (such as needing a lift to physically access the camera). Staging involves confirming the devices function correctly before they are installed at their intended locations. Once a camera is staged correctly, further troubleshooting can focus on the physical and network environments.

 

Stage devices as follows:

1. Connect each device to your PoE switch

2. Allow the device to check in to the Command portal and update

   1. If the device does not check in or update in 30 minutes you will need to troubleshoot

3. Make sure that you are getting a video feed in Command

4. Make sure history is being populated in Command

Note: The plastic protective film on the camera dome should not be removed before installing at the actual end location.

 

Building a staging lab

Verkada Technical Support recommends investing in a mobile staging environment to test and upgrade devices before installing them at their final install location. A mobile staging lab can be transported in a case and shipped to a site before installation. The staging lab is made up of the following components:

• Internet uplink

• Managed PoE+ switch

• Router (includes, DHCP, DNS)

• Known good short ethernet patch cables

• Computer with Ethernet adapter

• PoE injector

• 5G mobile hotspot router with adequate data plan (optional)

Typically your staging lab will use the customer network for internet access. It is good practice to include a 5G mobile hotspot router in your staging kit so the cameras can get internet access when the customer network is not prepared or is having issues.

 

Pro Tip: Verkada Technical Support recommends not using a firewall in your staging environment because blocking the camera’s traffic could result in additional troubleshooting. The staging lab should only contain what is necessary for the cameras to operate.

 

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Installing cameras

Once staging is complete the cameras should be ready to install in their intended locations. You can find step-by-step guides to installing each camera model here. When you install cameras be sure to take into account image quality during the day and the night when determining orientation and placement.

 

Pro Tip: Verkada Technical Support recommends using the Verkada Command Mobile App during the installation process. You will be able to see the camera stream on your phone which will allow more accurate placement and orientation of the device when installing it in its final location.

 

Keep the following in mind when installing cameras:

• If IRs are reflected or obstructed they will cause glare in the image in night mode

  • Ensure the IRs are not facing a white or reflective surface

  • Ensure the IRs are not obstructed by camera housing

• Make sure outdoor cameras have a water-tight seal. Confirm the cable gland is properly secured and the seal is properly tightened

  • Make sure the desiccant pack is installed inside the camera case to prevent condensation build-up

• Do not remove the plastic film on the camera dome until you have positioned the camera properly to cover it until properly installed on location. If a dome gets grime it will show as glare in night mode. It may even make the image blurry in day mode

  • Do not touch the inside or outside of the camera dome because it will get fingerprints that cause glare when the IR illuminators come on

  • If you remove the plastic cover, wipe down the dome with a microfiber cloth and rubbing alcohol to remove grime and fingerprints

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Finalizing the deployment

The most important aspect of an installation is delivering a working solution to the customer that they can maintain and get help on when you leave. This means demonstrating to them that they have access to all of the devices they purchased and that the devices are fully functional. Complete the checks below to demonstrate that the installation was successful before you leave the site.

1. Make sure the plastic film is removed from all the camera domes

2. Make sure at least two customer users are added as org admins and site admin for all sites

3. Have the customer login and confirm they can see all of their cameras

4. Check with the customer to confirm the expected number of cameras are added to Command

5. Verify IR glare is not present at night

6. Check with the customer to confirm each camera is live streaming in HQ, SQ, local streaming, and recording history as expected

7. Once you confirm all the cameras are working and accessible, have the customer remove your account from their org if you are not going to manage their account on their behalf. You will want to confirm the customer access to the support page so they can leverage Verkada Technical Support if needed

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Troubleshooting deployed hardware

When installing cameras into production, issues may surface that were not present during staging.

 

Pro tip: Before contacting Verkada Technical Support for camera troubleshooting assistance:

• Find the serial number on the back of the camera and ensure you can find that serial number in Verkada Command

• Have an active support token available for Technical Support. If the issue involves live streaming or history, ensure video access is enabled for the token

LED Status

Most issues yield LED behavior that suggests a probable root cause. Below are the LED statuses, their associated causes, and remediation steps. The LED is located on the front bezel of any Verkada camera.

 

What if the camera worked in staging, but doesn’t work when installed in the install location?

• If a camera worked in staging but not when it is installed, take the device back to your staging lab to see if it works

• If it does, you can show this to the customer and work with them to resolve the issue

• If the device does not work in staging, contact Verkada Technical Support so they can help diagnose the problem in the staging environment

LED Status	Issue	Troubleshooting step 1	Troubleshooting step 2
Flashing Blue	Network issue	Connect the camera with a known-good short patch cable to a known-good switch port	If the camera continues flashing blue, go through Troubleshooting network issues at the bottom of this document
LED Solid Orange	If the camera is solid orange for more than 5 minutes, it is not receiving enough power or the boot process has failed	Connect the camera with a known-good short patch cable to a known-good switch port	If the camera remains solid orange, take the camera to the staging lab and contact Verkada Technical Support
LED Solid Blue and the device shows offline in Command	The camera is not added to Command	Confirm the serial number on the backplate of the camera matches the serial number of the camera in Command. If they don’t match, add the correct serial number and wait for the camera to check-in	If the serials match, take a picture of the serial number on the device and contact Verkada Technical Support
LED Flashing Orange	If the camera LED continues flashing orange for 30 minutes or more, it is unable to finish a firmware upgrade	Connect the camera with a known-good short patch cable to a known-good switch port and wait 30 minutes to see if it clears	If the camera does not upgrade on the direct connection, take the camera to the staging lab and contact Verkada Technical Support
No LED	If LED is not illuminated it is not receiving power	Connect the camera with a known-good short patch cable to a known-good switch port. Try using a PoE injector	If the camera LED does not illuminate, take the camera to the staging lab and contact Verkada Technical Support

​​Troubleshooting network issues

First, try to eliminate the core network as the issue. With your mobile testing kit, you can test using your mobile hotspot, taking the customer network out of the equation.

 

Network Diagnostic Tests

This simple battery of tests uses your laptop and the IP address used by the camera to confirm the network is configured to work with Verkada.

1. Work with the DHCP server admin to get the following for the Camera: IP address, subnet mask, default gateway, and DNS servers. The camera can be identified on the DHCP server by its MAC address. You can find the MAC address on the backplate of the camera.

2. Disconnect the camera from the network. (This avoids an IP conflict when you configure your laptop to the same IP address.)

3. Assign your laptop the same IP settings as the camera

4. Connect your laptop to the same cable used previously by the camera

5. Verify that you can access the URLs in your browser:

   • https://access.control.verkada.com/ping

   • https://api.control.verkada.com/ping

   • https://relay.control.verkada.com/ping

   • https://index.control.verkada.com/ping

   • https://firmware.control.verkada.com/ping

     Expect to see an Access Denied response for the above URL

   • https://update.control.verkada.com/ping

6. Verify NTP reachability for Verkada’s NTP servers

   • For Mac users, open a terminal window and enter

     • sudo sntp -sS time.control.verkada.com

     • sudo sntp -sS 34.216.15.26

   • For Windows users, open a command prompt and enter

     • w32tm /stripchart /computer:time.control.verkada.com /samples:3 /dataonly

     • w32tm /stripchart /computer:34.216.15.26 /samples:3 /dataonly

If any of the above requests fail, work with the network administrator to permit outbound connections:

• TCP port 443 to

  • access.control.verkada.com

  • api.control.verkada.com

  • relay.control.verkada.com

  • Index.control.verkada.com

  • Firmware.control.verkada.com

  • update.control.verkada.com

• Bidirectional UDP port 123 for

  • time.control.verkada.com

  • time.cloudflare.com

  • 34.216.15.26

• TCP Port 4460 to

  • time.cloudflare.com

Checking network bandwidth

Run an Internet speed test to confirm the network has adequate upload and download bandwidth. You should have enough upload bandwidth to support the number of cameras the customer plans to view simultaneously.

 

If all the above tests succeed yet the camera LED continues to flash blue, reach out to Verkada Technical Support.

Device Firmware Updates & Integrity

Verkada devices update their firmware automatically

Verkada releases regular updates to its firmware. These updates enhance security and functionality, and they are included at no cost as part of your cloud license.

 

Scheduling firmware updates

Firmware is pushed automatically, if you would like to schedule firmware updates to happen during a certain time of day follow the steps below:

1. Navigate to the Settings tab of the camera you want to schedule updates on

2. Select General

3. Toggle on Schedule Firmware Updates

4. Set the desired window for when updates should occur

   Note: The update window needs to be a minimum of 2 hours and the camera may reboot during this time

Automatic failover

To ensure failsafe updates, each Verkada device is equipped with a dual-partition firmware bank. In the unusual event that a firmware update fails, the device will automatically revert back to the previous version of the firmware, and try the update at a later time.

 

If you have any questions, please email us at support@verkada.com.

 

Firmware integrity checks

Verkada runs a firmware integrity check periodically on all cameras to ensure there hasn’t been any tampering with our firmware. If a device were to fail an automated check, our security team would be notified immediately and you will be contacted.

 

Does my camera stop recording during firmware updates?

We take extra care to ensure failsafe firmware updates and minimize service interruptions. Your camera will go offline for a few moments as the software update process is being finalized. These updates should occur during our regularly scheduled maintenance windows so service interruptions are minimal.

Changing a Camera’s Orientation

Rotate and flip your camera’s feed to match the installation angle or if it’s upside down

In most cases, you’ll want to install your camera with normal orientation so that the video stream in Command appears as you’d expect. Some install locations may benefit from being installed in a non-standard orientation to maximize the field of view.

 

For example, a camera may be installed at 90 degrees to capture a full view of a long hallway or stairwell.

 

In these cases, you’ll want to rotate the orientation of your camera in Command.

 

Configuration Steps

1. Select the desired camera

2. Select the Settings tab

3. Select the Device tab

4. Under Orientation click Change and select the desired option

5. Select the desired orientation and select Save

 

 

Verkada Fisheye Mode

The CF81-E supports the following Fisheye Modes:

• Panoramic – Provides a 180° panoramic view which is best when the camera is wall mounted

• Four-Way Split – Splits out the panoramic view into 4 sections for a 360° view used mainly when the camera is ceiling mounted

• Pan/Tilt/Zoom – You can decide to show the video feed either as a 360° view, as a tiles view with different angles, or explore the video with your digital PTZ functionality

Note: Click here to learn more about the CF81-E modes.

 

To change the fisheye mode follow the steps below:

1. Select the desired camera

2. Select the Settings tab

3. Select the General tab

4. Under Fisheye Mode click Change and select the desired option

    

   

    

5. From the dialog box, select the desired mode and save. The camera will reboot to implement this change.

 

Privacy Regions

Privacy regions allow you to block out part of the camera’s field of view

Privacy regions allow a user to configure portions of a camera’s view to be blocked out. Areas blocked by a privacy region will be blocked out on the camera’s live feed and in historical footage.

 

Note: you will need to have Site Admin permissions to configure privacy regions for a camera.

 

Creating and Deleting a Privacy Region

Navigate to the camera you want to configure, then select the Settings tab

 

Select the Privacy tab, then select Mark Privacy Regions

 

To create the region, use the grid in the dialog box; click and drag over the area you want to hide. You will see a black box drawn over the area.

 

To delete the region, select the X on each configured privacy region in the dialog box.

 

The changes will save automatically. Once the camera updates (typically under a minute), you can expect your live feed to contain the privacy regions.

 

Privacy regions are not retroactive. The camera may take a minute or two to update its configuration, after which you will see the privacy region on the camera’s live feed and associated historical video going forward.

 

Note: the D80 does not support privacy regions.

Using Focus and Optical Zoom

Optical Zoom and Focus on D30, D50, CD51, CD61, CB51, and CB61

Verkada’s D30, D50, CD51, CD52, CD61, CD62, CB51, and CB61 cameras are equipped with a varifocal lens to zoom and focus. Optical zoom is meant to adjust the field of view during installation, not for continual adjustments. To zoom in on live or historical view you’ll want to use digital zoom.

 

Note: Zooming or focusing a camera requires Site Admin permissions.

 

Optical Zoom

• Select the camera

• Select the SQ/HQ menu in the bottom left-hand corner of the video player

• Select Optical Zoom

• Use the slider to adjust the zoom

Note: It may take 30-45 seconds to fully complete the zoom adjustment and auto-focus cycle.

 

Auto Focus

Fix blurry images with Auto Focus

A camera will attempt to intelligently focus on several regions automatically. In the event an image is blurry, rerun autofocus to bring the image into focus.

• Select the camera

• Select the SQ/HQ menu in the bottom left-hand corner of the video player

• Select Auto Focus

• Wait while the camera intelligently focuses the image

Fixing a blurry image with a custom focal point

If the image is still blurry after running autofocus or you want to select a certain object as the focal point, you can set a custom focal point.

• Select the camera

• Select Settings

• Select the Devices tab

• Select Custom under Autofocus and choose Change Focus Point

• Select the desired focus point from the grid, the changes will autosave

   

Manual focus

• Select the camera

• Select the SQ/HQ menu in the bottom left-hand corner of the video player

• Select Manual Focus

• Use the slider to manually focus the camera

• Wait a while the camera focuses the image

Troubleshooting

If none of the steps above work, try zooming in slightly and then run the autofocus feature.

• Select the camera

• Select the SQ/HQ menu in the bottom left-hand corner of the video player

• Select Optical Zoom

• Click the + button on the far right twice

• Wait for the optical zoom to adjust

• Run the autofocus by clicking the Autofocus button in the SQ/HQ menu

• Wait for the autofocus to finish

   

Using Sites and Sub-Sites

Sites and Sub-Sites divide your cameras into groups to manage permissions

Sites

Verkada makes it easy to keep all of your cameras organized by site within your organization. Users can only see cameras in the sites they have been granted permissions to. This allows you to scope which cameras are accessible to each user or group. Because site permissions are broken down into roles, you also have the ability to specify the type of access each user or group has to the cameras within a site (viewer or admin). Please see the article on user permissions for more information.

 

Creating a Site

1. Select Cameras from the All Products menu in the top left-hand corner

2. Select Manage Sites in the top right-hand corner

3. Click Create Site in the top right

4. Name your site and click Add

Adding Cameras to an Empty Site

1. Select Cameras from the All Products menu in the top left-hand corner

2. Scroll until the empty site is shown

3. Click the +camera icon

4. Select Move Cameras to this site and add the cameras you would like to move

5. Select Add New Cameras to be taken to the Add Devices page with this site preselected

Moving Cameras to a New Site

1. Select the checkbox in the top left-hand corner of the camera’s feed on the home page

2. Once the camera(s) have been selected, a bar will appear at the top of the page

3. Use the Select Site dropdown box to select the destination site to move the cameras to

4. Select Move camera(s).

Sub-Sites

Sub-sites are used to grant permissions to one or more cameras within a site. This eliminates having to create a new site each time you need to scope permissions to one or more cameras. A sub-site can be nested in other sub-sites providing a hierarchy of permissions for better access control.

 

Creating a Sub-Site

1. Select Cameras from the All Products menu in the top left-hand corner

2. Select Manage Sites in the top right-hand corner

3. Hover over the site you would like to create a sub-site for

4. Select Add Sub-site on the right-hand side

5. Name your site and click Add sub-site

Deleting a Site or Sub-Site

Note: You cannot delete a site or sub-site until all cameras and sub-sites have been removed.

1. Select Cameras from the All Products menu in the top left-hand corner

2. Select Manage Sites in the top right-hand corner

3. Hover over the site you would like to delete

4. Select the bin icon on the right-hand side

5. Select Delete to confirm

    

Change the location of the camera

Instructions on changing the map placement of a camera

Changing a camera’s location affects two things – the camera’s position on the map and its time zone. You can change a camera’s location from the camera’s settings page or from the Devices page.

 

Note: When a camera’s location is changed the camera will be removed from any floor plans it is currently on.

 

Change a Camera’s Location from the Settings page

1. Select the camera

2. Select Settings

3. Select General

4. Under Location select Change to update the address

5. A map and search bar will appear, enter the address of the location in the field and select it from the dropdown menu.

6. Select Save to apply the change

 

Change a Camera’s Location from the Devices Page

1. Select Devices from the All Products menu in the top left-hand corner

2. Select the camera for which you would like to change the location

3. Select the Location box in the camera details panel on the right

4. A map and search bar will appear, enter the address of the location in the field and select it from the dropdown menu

5. Select Save to apply the settings

    

Bulk change a Camera’s Location from the Devices Page

1. Select Devices from the All Products menu in the top left-hand corner

2. Select the checkbox next to any camera you would like to change the location on

3. Select Edit Settings at the top of the page

4. Next to Location select Change

5. A map and search bar will appear, enter the address of the location in the field and select it from the dropdown menu

6. Click Save to apply the settings

Note: Changing a camera’s location to certain jurisdictions may limit the people analytics features of the camera (i.e. gender search, face detection, and person of interest).

Camera Stats

Check motion, online status, and bandwidth consumption with camera stats

Camera stats can be used to check trends of the following information over a period of time:

• The volume of motion activity in the frame

• Camera connectivity

• Camera uptime

• Bandwidth consumption

Navigating Camera Stats

Check camera stats by selecting a live camera stream and navigating to the Stats icon under the live view. The default timeline is 24 hours but it can be changed to a week or month to see stats over a longer period of time.

 

Motion activity

The Motion timeline shows the volume of motion detected in the frame over a period of time. You can move your cursor over the timeline and see the stats associated with the motion.

 

Camera connectivity

The online timeline shows the camera’s connectivity to the Verkada cloud over a period of time. Blue bars indicate the camera was connected to the Verkada servers while red indicates the camera lost connectivity to the cloud. Place your cursor over the timeline to see the date, time, and outage duration.

 

The uptime timeline shows the period of time a camera was powered on and recording. Under most circumstances the two charts will be the same, however, if a network interruption is occurring the uptime will remain blue. Significant differences between the uptime and online timelines may indicate a local network issue.

 

Bandwidth Consumption

Traffic Out and Traffic In show the upload and download bandwidth consumption over a period of time.

 

 

Traffic Out indicates the camera upload bit rate. The following data contributes to the upload bit rate; thumbnails, metadata, streams, archives, and cloud backups.

 

Traffic In indicates the camera download bitrate. The following data contributes to the download bitrate; firmware downloads, configuration changes, as well as commands sent from the cloud such as a reboot request.

Devices Page Overview

An overview of the devices details from the Devices page

The Devices page allows for quick navigation through your Verkada devices. Here you will be able to add devices to the org, see device information, change a camera’s site location, and reach individual camera live streams. Devices are also sorted by the site that they are placed in for easy visibility.

 

Add a device

At any time you can add a device to your organization by clicking + Add Devices button on the top right-hand corner.

 

Change devices view from sites to a list

At any time you can change the device page view from the Sites view to a List by clicking the list button on the top right corner.

 

In the List view use the triple dot icon in the top right-hand corner to add/remove columns from the view.

 

Change a device’s site location

Once a device is selected, you will be able to change its site location by clicking Site then selecting the pertaining site for the device to be, click Save to confirm.

 

 

Change a device’s physical address

Once a device is selected, you will be able to change its physical address by clicking Location then enter the desired address and select it from the drop-down, click Save to confirm.

 

 

 

Bulk changes

Lastly, the Devices page can be used to make bulk changes to a site. Currently, we support the following bulk option:

• Site

• Location

• Motion events

• Tamper events

• Crowd events

• Data storage location

• Analytics features

Simply click the check box next to the cameras you wish to change and select Edit Settings, you may also bulk delete cameras by selecting Delete.

 

Find a Camera’s MAC Address

Find your camera’s MAC address in Command

Note: All Verkada MAC addresses start with E0:A7:00

 

In some cases, such as for troubleshooting, static DHCP assignments, firewall whitelists, etc. it is useful to know the MAC address of the camera.

 

There are two main ways to find your camera’s MAC address:

1. Printed on the camera label – On the bottom of each camera is a label containing the serial number, a quick-add QR code, as well as the MAC address.

   

    

2. Camera Info Page – Once the camera has come online in command, you can find the MAC address from the camera’s info page:

   1. Select the devices tab

   2. From the list of devices, select the camera in question

   3. You will find the MAC address on the camera info section on the right

Note: Viewing the camera’s MAC address from Command requires the Org Admin permission level.

 

People Heatmaps for Floorplans

People heatmaps offer a more detailed view of activity within a building by displaying a history of individuals’ movements on floorplans using color-coded contours. This feature can help businesses better understand how their spaces are being used, such as identifying high-traffic areas and analyzing traffic patterns and behavior.

 

In order to use people heatmaps you will need at least one floorplan uploaded with cameras placed on it. The cameras will need to be calibrated to set up regions of interest.

 

Note: People analytics needs to be enabled on a camera before it can be calibrated.

 

How To Access

1. From the Home page select the Map icon in the bottom right-hand corner.

2. Select the desired building and floor you want to view.

3. In the top right-hand corner, People Heatmap should already be selected. If not, select the dropdown to select it from the menu.

    

   

    

4. From here, you can select the desired time interval in the bottom right-hand corner. The default is 1 hour but you can increase it up to 1 day.

    

   

    

   You can also select a date and time from the calendar menu in the middle of the page.

    

   

    

    

5. In the bottom left-hand corner, you can play a time timelapse to see people’s movement over time.

Example of the timelapse feature

Deleting a Camera

Instructions for deleting or factory resetting a camera

Organization Admins and Site Admins have the ability to delete a camera. Deleting a camera can be used to accomplish two things:

1. Remove a camera from your organization

2. Erase all recorded footage

IMPORTANT: Deleting a camera from Command will erase all of its recorded footage and it will not be able to be recovered!

Deleting a Camera

Sometimes you need to remove a camera from your account either because you want to use it in a different organization or it is no longer needed. Follow the steps below to delete a camera from your organization.

Note: If you plan to re-add the camera, make sure you document the camera’s serial number.

1. Select Devices from the All Products menu in the top left-hand corner

2. Select the camera(s) by clicking on the check box on the left

3. Select Delete

4. Enter the verification code and select Delete

Deleting cameras from the Command App

1. Press and hold the camera you want to delete

2. Select Edit Device

3. Select Delete Camera

4. Enter the 4-digit code to confirm that you want to delete the camera

 

Resetting a Camera

If you need to erase footage on a camera and start over, follow the above steps to delete the camera. Once the camera is removed from your organization, follow the steps in this article to re-add the camera to your Command account.

 

Note: This option resets the camera name, site, settings, and map location

Calibrating Cameras for Floorplan Heatmaps

Instructions to calibrate cameras for the heatmaps feature on floor plans

In order to use people heatmaps on floorplans, you will need to calibrate the cameras you want to see heatmaps for. People heatmaps will only show on a floorplan for motion detected by cameras that have been calibrated.

 

Note: Before calibrating cameras please ensure that you have enabled people analytics on all cameras you wish to calibrate. Cameras will need to be placed on the floorplan map for them to start collecting motion data. If a camera is removed from the floor plan, this will reset its calibration.

 

For best results, the camera’s field of view should be pointed straight down towards the floor/ground as much as possible. An angle of at least 70 degrees from the horizontal is recommended.

 

Process

1. Select Floorplans on the top right-hand corner of the Home page

2. Select the floorplan you wish to calibrate cameras on

3. Select the camera you wish to calibrate and select the Calibrate for heatmap button

    

   

    

4. In the floor plan, click and drop 4 points to select the area where you wish to track people’s motions with the camera.

5. In the camera view, click to drop 4 points in the same order and for the same area as in the last step to complete the calibration.

    

   Note: The sequence of the dropped points is important and should be identical between the floor plan and the camera floor footage. The video below illustrates how to calibrate cameras with dropped points in the correct sequence.

Compatible models: Certain models like D30, D50, or D80 which don’t have analytics can’t be calibrated. Additionally, certain camera settings which disable analytics are also not compatible with calibration like CF81s on ePTZ mode or cameras used for LPR.

KBVISION XVR Firmware

Read Next : How to Upgrade Standard Firmware for XVR NVR

1. Firmware for D6 – SD6

1. KX-A7104SD6, KX-A7108SD6, KX-7104SD6, KX-7108SD6, KX-7114SD6, KX-7118SD6, KX-7104D6, KX-7104TD6, KX-7108D6, KX-7108TD6, KX-8104D6

• Firmware supports “invalid camera format” for D6 series (need to upgrade main fw file + logo):

2. Firmware for H1

1. KX-7104H1, KX-7104TH1

2. KX-7108H1, KX-7108TH1, KX-8104H1, KX-8104TH1, KX-D8104H1, KX-D8104TH1

3. KX-7116H1, KX-C7116H1, KX-7216H1, KX-C7216H1, KX-8108H1, KX-8108TH1, KX-D8108H1, KX-D8108TH1, KX-2K8104H1, KX-D2K8104H1, KX-4K8104H1, KX1D4K8104H

4. KX-7232H1, KX-C7232H1, KX-8116H1, KX-8216H1, KX-8416H1, KX-D8116H1, KX-D8216H1, KX-D8416H1, KX-2K8108H1, KX-D2K8108H1, KX-4K8108H1, KX-D4K8108H1

5. KX-8232H1, KX-D8232H1, KX-8832H1, KX-D8832H1, KX-8432H1, KX-D8432H1, KX-2K8116H1, KX-D2K8116H1

3. Firmware for H2

1. KX-DAi8104H2, KX-DAi8104TH2

2. KX-DAi8108H2, KX-DAi8108TH2, KX-DAi2K8104H2

3. KX-DAi8116H2, KX-DAi2K8108H2

4. KX-DAi8232H2, KX-DAi8432H2

4. Firmware for H3

1. KX-DAi8104TH3, KX-DAi8104H3

2. KX-DAi8108TH3, KX-DAi8108H3, KX-CAi7116H1

3. KX-DAi8116H3, KX-DAi8216H3, KX-DAi8416H3

4. KX-DAi2K8108H3

5. KX-DAi2K8116H3, KX-DAi2K8216H3

6. KX-DAi8232H3

5. Firmware for -D (H.264 – 2021)

1. KX-D8232-D, KX-D4232-D

This series supports 5MP 16:9 aspect ratio CVI camera. H.264 . compression diagnostic

6. Firmware for 7xxx (Ai)

1. KX-7104Ai

2. KX-7108Ai

2. KX-CAi7108H1

Note: Upgrade the correct Firmware for the correct device model and ensure a stable internet connection during the upgrade. Upgrading the wrong Firmware can lead to device death .

Following is a handpicked list of Top Security Camera Software, with their popular features and website links. The list contains both open source (free) and commercial (paid) CCTV software.

#1) Security Eye

Security Eye is a video surveillance software that uses webcams and IP cameras to perform monitoring. This application can protect you from a company or home from intruders. It provides alerts via SMS and Email.

Features:

• The software enables you to setup a special date and period of the day.
• Security Eye tool record video in high quality.
• This NVR (Network Video Recorder) system supports 1200+ models of IP cameras.
• It has easy to use integrated video player.

#2) ManyCam

ManyCam is a live streaming software that enables you to deliver professional video, streams, online classes with ease. The tool allows you to remove, replace, or blur background during a web conference.

Pros:

• It does not have a watermark in the free version.
• You can stream up to 4K resolution.
• It has real time drag and drops effects.

Cons:

• There is no light enhancement feature.
• Most features need manual control.

Supported file formats: H.264 IP, MP4, MJPEG, MPEG, AVI, MOV.

Features:

• Available for Facebook and YouTube Live.
• It supports streaming and broadcasting.
• This tool is capable of recording videos in WMV and AVI.
• It can be synced with Skype and Yahoo messenger.
• The supported platform: Windows 10, 8, 7 PC
• Guru99 users get 35% off Premium plans with coupon 21BSCHOOL35

#3) Xeoma

Xeoma is one of the best free IP camera software for Windows that helps you to record video with sound. It gives you instant reactions and notifications. It allows you to capture screens from multiple monitors simultaneously.

Features:

• Provides adjustable sound volume.
• It allows you to navigate and control cameras with the device list.
• Supports for PTZ (Pan Tilt Zoom) control.
• It can detect sound.
• This security camera for Macintosh offers to face recognition-based access.
• Keep your video secure with a password.

#4) YouCam

YouCam is a free webcam software that can be integrated seamlessly into video call services like Zoom, Skype, Facebook, etc. It allows users to easily apply makeup and skin enhancement.

Pros:

• It has face beautification tools.
• Wide range of animated emojis.
• Customizable images and titles for live streaming.

Cons:

• Limited options in the free version.

Supported file formats: AVI, WMV, and MP4.

Features:

• It offers more than 200 effects.
• This app provides customized titles and images.
• YouCam includes animated emojis.
• It has a face login and face-out facility.
• You can add frames and scenes to images.
• This tool allows you to adjust lighting and sharpness in the video.
• Supported platform: Windows 10, 8, 7.

#5) Netcam Studio

Netcam Studio is a free IP security camera software that can be used for home surveillance, business, and family protection. This tool can receive or send commands to Dropbox, Slack, and Google Drive. It provides email and pushes notification that keeps you informed on unknown activity.

Features:

• It allows you to set rules to trigger external or internal actions.
• Offers a web browser client that can be accessed from any device.
• This application enables you to connect to 64+ cameras.
• You can review any event faster.
• It automatically detects speed and motion.
• This software provides more than 2000+ templates.

Link: https://www.netcamstudio.com/>

#6) Blue Iris

Blue Iris is a security and webcam security software that can capture JPEG screenshot or videos in AVI, MP4, and DVR formats. This application enables you to view recorded videos without any hassle. It can provide you alerts via instant message, voice phone call, etc.

Features:

• You can easily navigate cameras.
• It captures the image in MPEG and JPEG file format.
• The application uses audio and motion detection to trigger recording.
• Blue Iris can be connected remotely.
• You can view recorded cameras and live clips with ease.
• It provides a detailed log.
• Offers digital zoom and pan facility.

Link: https://blueirissoftware.com/

#7) Anycam

Anycam is one of the best WIFI security cameras that allows you to view and record live streams with minimal efforts. This application supports RTSP, RTMP, and MPEG-4 stream cameras.

• This WiFi camera software for PC enables you to view recorded videos individually.
• It requires only the input of the IP address or domain name to add a new camera.
• Anycam enables you to play recordings stored on your PC or network drive.
• You can play a video archive with ease.

Link: https://anycam.io/

#8) ZoneMinder

ZoneMinder is one of the best video surveillance software that helps you to monitor your office and home. This application works with a wide variety of cameras. This open source IP camera software for PC offers APIs that allows for third party integration.

Features:

• You can monitor from Android mobile and computer.
• Control your recorded data with permission.
• The free version of this software is compatible with Raspberry Pi and the latest hardware.
• You can install this IP camera program with no hassle.
• This webcam surveillance software helps you prevent theft.

Link: https://zoneminder.com/

#9) Perfect Surveillance

Perfect Surveillance is one of the best security camera software that enables you to view video from the IP address. This application supports more than 1200 models of cameras. It enables you to record snapshots and videos with ease.

Features:

• You can run instant or scheduled recordings.
• It triggers actions by detecting motion.
• This home security solution provides SMS and email alerts.
• The perfect Surveillance tool supports any browser.
• You can securely connect this software with a password.
• It has a built-in video player.
• Filter out video recording by time, date, and name of the camera.

Link: https://www.perfect-surveillance.com/

#10) iVideon

iVideon is a video surveillance software that can be used for business and home. This CCTV camera software for PC enables you to quickly create and delete users.

Features:

• You can integrate this software with corporate
• management systems.
• It is accessible from Android mobile and desktop applications.
• You can quickly view past recorded events.
• iVideon free CCTV software Windows allows you to map a surveillance location on a map for easy access.

Link: https://www.ivideon.com/

#11) Camcloud VMS

Camcloud VMS is one of the best CCTV software for PC that eliminates the need for hardware gateways. It allows you to choose from the largest number of cameras with plug and play setup.

Features:

• This VMS (Video Management Solution) application automatically detects cameras.
• You can manage cameras with ease.
• This free security camera software Windows 10 seamlessly integrates with NAS (Network Attached Storage) and SD card.
• It allows you to check the health of the camera.
• Provides services to control the camera through web and mobile apps.
• It offers a multi-camera timeline for ease of managing the cloud.

Link: https://www.camcloud.com/

#12) Genius Vision

Genius Vision is a security camera software that allows remote video monitoring and recording. It offers GUI with complete remote-control functions. This application enables you to pan, tilt, and zoom cameras.

Features:

• Supports multiple brands of IP cameras.
• This VMS (Video Management Solution) is easy to setup and configure.
• This best free IP camera software Windows 10 provides 3GPP (3rd Generation Partnership Project) mobile streaming.
• You can integrate this software with Google Map.
• This IP camera software enables you to schedule recording.

Link: https://geniusvision.net/community.html

#13) ContaCam

Contacam is one of the best home security camera systems that meets your security need. It is available in numerous languages, including English, French, Chinese, Italian, and more. This application has an integrated web server with password protection.

Features:

• It provides a summary video on a daily basis.
• This webcam survaillance software offers a motion recording facility.
• You will be able to perform manually records and snapshots.
• ContaCam IP cam viewer enables you to set up an unlimited parallel camera.
• Supports remote watching by using cloud clients.

Link: https://www.contaware.com/contacam.html

#14) Deskshare IP Camera Viewer

IP Camera Viewer is a security camera system that enables you to view live video from IP cameras or USB. It can be used for your home, office, or any other place where you need security. It supports more than 2000 different IP camera models.

Features:

• It automatically uploads recorded videos to a server.
• The tool is compatible with all models of IP cameras.
• You can control and view more than 4 camera videos.
• This free IP camera recording software provides preview from multiple cameras.
• This IP camera software enables you to make video clearer by adjusting camera video and image property.
• It allows you to configure the resolution and frame rate for video.

Link: https://www.deskshare.com/ip-camera-viewer.aspx

#15) Hanwha Wisenet WAVE VMS

Hanwha Wisenet WAVE VMS is a security camera solution that enables you to manage video with ease. It is one of the best webcam monitoring software which has a smart viewer that provides a simple user interface to monitor live feeds.

Features:

• You can monitor more than 72 videos from a connected camera.
• It allows you to search and play recorded data by the type of event.
• This application enables you to search by user, system, or record.
• Easy customize the IP Video Management platform
• A video can be exported with ease.

Link: https://www.hanwhasecurity.com/software/

#16) Luxriot Evo

Luxriot Evo is one of the best HD security camera software that can be used in the office or home. This tool interface is designed in a way that the user can quickly understand the configuration process.

Features:

• It has modules for video analytics along with face recognition.
• This IP camera viewer Windows 10 automates the video surveillance process with an alarm and action manager.
• You can perform continuous monitoring of all server status from the central server.
• It can stream video resolution upto 1080p.
• This WiFi camera software for PC allows you to archive streams.

Link: https://www.luxriot.com/product/ip-camera-software/luxriot-evo/

#17) C-MOR

C-MOR is an IP video surveillance system that enables you to keep watch on unwanted activity from the internet or network. This webcam security software allows you to view live or previous recordings without any hassle.

Features:

• It allows you to setup user rights and camera recording without installing software.
• This Mac security camera software offers an intuitive graphical user interface.
• You can search for tons of video recordings with ease.
• This IP camera client software provides secure access through password and encryption.
• The app supports all major IP video security cameras.

Link: https://www.c-mor.com/

#18) Agent DVR

Agent DVR is one of the best IP camera software that enables you to record video to MP4, RAW, GPU, etc. This application includes varieties of motion detectors. It sends email push notification and SMS to mobile devices.

Features:

• This IP camera software for Mac is fully integrated with home assistance.
• It can be used without installation.
• You can easily access this software from any device.
• This free NVR software supports unlimited cameras.
• This IP camera viewer online helps you to recognize people, pet, and face with no hassle.

Link: https://www.ispyconnect.com/

#19) Freedom VMS

Freedom VMS is one of the best wireless security camera systems that use all the latest CCTV technologies. It enables you to create a group of camera selection. You can also use this CCTV camera app to play multiple videos.

Features:

• It automatically synchronizes playback footage.
• This NVR software offers drag and drop functionality from the device list.
• You can search for a specific event with ease.
• This CCTV software for PC offers a sub-stream record playback facility.
• Export recording to CD, DVD, USB stick, SD card, etc.

Link: https://www.freedomvms.com/index.html

FAQ:

What are Security Camera Software?

Which are the best IP Camera Software for Windows 10?

What is IP camera?

How Do You Pick the Best Security Camera Software?

What are the common features of Security Camera Software?

Is it legal to use video surveillance?

Can I record my CCTV camera on PC?

What is Hik-Connect 3.0 Platform?
The Hik-Connect Platform has two different services to allow for remote access to Hikvision devices.
Hik-Connect P2P Service – Peer to Peer protocol is used between electronic devices where either device can initiate communication.
Hik-Connect DDNS Service – Allows accounts to assign unique domain names to online devices. Port forwarding is required.*
Both Hik-Connect Services require the NVR or DVR network settings to be configured with a correct IP address, subnet mask, default gateway and DNS server
Hik-Connect Accounts are required to use these services.
NOTE: Please see the quick start guide on how to set the NVR or DVR network settings. Security Tip:
* Minimize the number of ports opened to the Internet. Port forwarding should only be configured when absolutely necessary. Avoid common ports by changing the default device ports and / or mapping different external ports to the internal ports.

Hikvision NVR Online Guide

To make the Hikvision NVR online, the first step is that plugin the NVR and connect it with a network. It will be easily connected to a router through an ethernet cable or Wi-Fi. When it is connected, we go through the following step by step process to make it online.

Load More : Password Reset for Hilook Hikvision NVR/DVR/IPCAM NEW

Step-1 Open The Quick Menu

We go to the monitor screen to which the NVR is connected and right-click the mouse. The following screen appears.

It has many functions. We opt for the function to reach the main menu.

Step-2 Login To Open The Main Menu

Here, we will log in to the app. Without it, we will not reach the main menu. You will use the same password generated by you while making the NVR setup.

After logging in press the OK system.

Step-3 Go To The Main Menu

After logging in we reach the main menu. The following page appears.

This page opens. Here we will select the “Configuration” icon. We reach the next step.

Step-4 Go To Configuration

In this window, we will find the following features.

This page has a “Network” option. Click that option and the following page appears.

Step-4 Select The Network Option

When we click the network button, this page shows up. We will go for enabling the DHCP mode.

Step-5 Enable The DHCP

To enable DHCP, we tick the box. DHCP is the Dynamic Host Configuration Protocol. It facilitates the process of remotely accessing the device.

After ticking the box, press the apply button. After that come back to the main menu.

Step- 6 Go To The Maintenance

We will come back to the main menu and select the maintenance option.

We will go here to check the IP of the system.

Step- 7 Go To The Maintenance- Network

Under maintenance, we will go to check the IP in the Network option. The image is there to guide you.

You have to note down the IPv4 Address, IPv4 Default Gateway, and the Preferred DNS Server. We will align them to make the NVR online. If we don’t align them, there will be an IP conflict. It will not allow us to online the gadget.

After it comes back to the main menu and selects the Network option.

Step- 8 Got To Main Menu Network Option

Open this page and align the IPv4, IP address and the default gateway. Once completed this exercise, press the apply button.

When we apply the button, it reaches us to the next page where we see that the device is under the process and will be online.

Step- 9 Device Is Online Now

It will show that the device is online.

This way we make the NVR online in any network.

Mobile Setup For Remote Access

For that, we have to open the google play store.

The google play store is an app that is available on Android smartphones. To load it and install it, the first thing you have to do is to search the Hik-connect application on it. Hik-connect is a free Peer to Peer(P2P) service. It is provided by Hikvision.

The basic purpose of this application is that Hikvision devices can easily communicate with one another. We will learn here how the Hik-connect is going to be viewed in iVMS 4500. By default, every remote service of Hikvision is connected with this application.

How To Connect Hikvision Mobile Setup

The first and foremost step is to connect the Hikvision NVR with the network router. You can do it with a wired device or a Wi-fi device. Make the NVR online for monitoring and accessing purposes.

To connect the device and monitor it from any remote location we need to download and install the Hik-connect. Search it and its application iVMS 4500 application will appear on the google play store. You will also get reviews of this item.

This app is smart and intelligent as it easily transmits the best video quality in real-time. There is no time lag. Additionally, it empowers us to use devices from remote areas.

That is why it is very user friendly and empowering. We will show you here the step by step process to set up the device for mobile viewing.

Step-1 Download & Install The App

For that, we open the google play store on the google browser. Then enter ‘iVMS 4500’. The following page will appear.

This google play store page will show your search. Now you have to click the ‘install’ button. The installation process will start immediately. It takes only a short while to load the content. When it is finished, the page closes and the app appears on your display screen.

Step-2 Open The App

Press open the icon of the app. The following window will open.

Step-3 Select The Region

Here the app is asking us to select the location. You have to select your zone and the country. For that, you have to click the edit symbol. It will open this page for you.

As is mentioned here. We have selected a zone and the country. It initiates this process to become certain that from where we are accessing this system. Press the enter button for the next step.

Step-4 The Home Page Will Appear

Here, the following page will appear.

This page has many functions. Press the option on the upper left-hand side. You will find that it is filled with many options. We will choose our option for the next stage. Click the three lines symbol given on the upper left-hand side.

Step-5 The Menu Page

Open the menu page. It will show you multiple options. You have to know about these functions prior, then only you can select the right option.

As you are seeing the multiple options on the side.

The live view is steering you towards the camera monitoring and viewing. It will show you activities after connecting the gadget. A remote playback option is given. It will guide you in watching the recording.

There is a device option given. It is given for NVR management. Alarms are given to use the Sensor option. It will make your security extra solid. It can sense motion and audio and alert you accordingly. Pictures and videos are the galleries where you can keep the backup of the device.

The configuration option is for making certain arrangements and settings for the device. But first, we will go for the device login.

Step-6 Select The Log In Option

As we have shown here, it is mentioned that not logged in. We will go for the login. For that, we have to click the login option. It will reflect this window on the screen.

Step-7 Device Log In

The page has an Id and a password option. Fill in the id and the password. For that, you have to give the NVR id and the password which you had done to make your device operational.

As we have shown here we have mentioned them in their respective places. If you have forgotten the password then you are left with two options.

Either you have to go for the backup process, where it will ask you for certain security functions or you can register all a new. For that, you have to use the Master password suggested by the Hikvision for this version of the NVR.

After that click the button and move on.

Step-8 Adding The Device

After logging in we will go to add the gadget with the application. The new page will show on the upper right-hand side a “+” icon. It is a symbol for adding the device. Click it to add.

Here, the option is saying multiple ways to add the device. We will know them cursorily and follow the “Scan the QR Code” option, which is easier and safer.

The manual Adding option requires filling in the port, the IP address, user Id and the password. The Configuration option is especially for Wi-Fi purposes. Here, we will adjust the settings for the software to make the device connected with the app.

The online device option is more encompassing. It has functions where you can add many devices by manually setting the fields for every gadget.

The best and most trusted option is the Scanning of the QR code. We will go for it.

Step-9 Scan The QR Code

Click the Scan the QR code option. It will open a new window for scanning.

The full form of the QR code is the Quick Response Code. As its name, it is quick to respond. It opens a new window for the users. Where the client has to connect the scan of the NVR with it.

Step-10 Scan The NVR

When we click the option, this page opens for the software. It is asking us to connect the gadget to make it remotely accessed. The moment we align it with the QR Code of the NVR, it reads it automatically and sends us a signal.

There is hardly any time lapse between scanning and capturing. It is done very smoothly.  Press the next option now.

Step-11 Adding Completed

The application will reflect a page that will have the details of the device. It will show you the device name, the domain name, port, user id and password. If it is not showing the id and the password, then you have to manually insert them.

You can add multiple devices to the app by using the same method.

Step-12 Monitoring Begins

This way the gadget is added and we do our monitoring. When the device is added, the cameras attached with that NVR appear on the mobile display screen.

You can add more than 20 devices with the app at a time. It will show you a list, where all the NVRs are mentioned. Whichever you have to view, click them to monitor on the screen.

Conclusion

We have given here the full illustration to guide you with the Hikvision Mobile setup. It can be accessed from any location and we can operate the NVR from our location. It makes our vigilance more powerful.

We can take snaps, record activities, see playbacks, transfer the data, etc. The remote access also saves users’ time as they are in command of the site. We have tried to give you the best possible explanation and solution for the mobile setup process.

Every step is laced with images. These images function as a guide for users. If you have any queries regarding the Hikvision mobile setup process, please let us know. We would love to give you the best possible solutions to your queries.