Introduction

In today’s world, ensuring the security of your home is more important than ever. LG security systems provide a robust and reliable solution to keep your property safe. This comprehensive guide will walk you through configuring and using your LG security system, ensuring you get the most out of its advanced features. Whether you’re a first-time user or looking to optimize your setup, this guide covers everything you need to know.

Table of Contents

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Understanding LG Security System Components

An LG security system comprises several crucial components that work together to ensure comprehensive home security. These include cameras, sensors, control panels, and mobile apps.

Cameras

LG security cameras are designed to monitor various areas of your home. They come with features like high-definition video, night vision, and motion detection. Placement is critical to maximizing coverage and minimizing blind spots.

Sensors

Sensors detect movement and breaches in designated areas. There are several types of sensors, including door/window sensors, motion detectors, and glass break sensors.

Control Panels

The control panel is the central hub of your LG security system. It allows you to arm and disarm the system, configure settings, and receive alerts.

Mobile Apps

LG offers mobile apps that enable remote monitoring and control of your security system. These apps are available for both Android and iOS devices and provide real-time notifications and video feeds.

Initial Setup and Installation

Setting up your LG security system involves both hardware and software components. Follow these steps to ensure a smooth installation process.

Unboxing

Start by unboxing all the components. Ensure you have all the necessary parts, including cameras, sensors, the control panel, power adapters, and mounting hardware.

Hardware Setup

Software Setup

Connecting to the Network

Your LG security system can connect to your home network via Wi-Fi or Ethernet.

Wi-Fi Setup

Ethernet Setup

Troubleshooting Network Issues

Configuring the Control Panel

The control panel is where you manage all settings and operations of your security system.

Basic Settings

Advanced Settings

Setting Up Cameras

Proper camera setup is essential for effective surveillance.

Placement Tips

Camera Angles

Night Vision Setup

Configuring Sensors

Sensors are critical for detecting unauthorized entry.

Types of Sensors

Placement

Sensitivity Adjustment

Integrating with Smart Home Devices

Integrating your LG security system with other smart home devices can enhance its functionality.

Compatibility

Setup Instructions

Benefits

Mobile App Configuration

The mobile app is a powerful tool for managing your security system remotely.

Downloading the App

Initial Setup

Using the App

Setting Up Alerts and Notifications

Alerts and notifications are crucial for staying informed about security events.

Types of Alerts

Customizing Notifications

Testing Alerts

User Management

Proper user management ensures that only trusted individuals can access your security system

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Our IP camera can connect directly to your network or computer, and there are three ways to do so. The three ways listed below do not require a NVR. A NVR, or Network Video Recorder, is the device that IP cameras connect to.  The NVR records video provided by the IP cameras to a hard drive, either in HD (720p, 1080p), 2K HD, or Ultra HD (4K) depending on the type of NVR and type of camera that’s being used with it.

IP cameras are network-based cameras, however they don’t require Internet access in order to be used as they are standalone devices that can be used on a local network. A simple local network can be either of the following:

1.An IP network camera connected with a network cable to your desktop computer’s network port.

2.An IP camera connected to a router that is connected to a desktop or laptop computer, but the router is not connected to the internet.

Only if you want to view your system remotely from the internet then you would have to connect the system to the Internet.

Do I need a NVR for my IP security camera system?

A NVR is not necessary in order to view your network cameras or even record video. If you are testing cameras, looking for a temporary setup or want to set up something inexpensive then using a computer with an IP camera is a good alternative to a NVR.  SmartPSS is our computer software program that allows PCs to view and record IP cameras. However, this kind of processing will demand a lot from the computer. Most likely, you wouldn’t be able to use that computer for personal use as it would be bogged down processing video from high resolution IP network cameras.  Also, computers can be unreliable and crash, potentially leaving you with no recorded video.

NVR products are standalone devices using a Linux operating system which is known to be rock-solid and crash free, and designed to be operate 24/7 and maintain system security with user account access permissions. For a complete security camera system, you will want to use a NVR along with cameras. SmartPSS software can be used as a client software to connect from a computer to a NVR to watch cameras connected to the NVR and to playback/download recorded security footage.

How to Connect IP Camera Guide 2024

Three ways to connect an IP camera to a computer

Before we begin, it is important to understand that network camera systems require the ability to transport video and power to work correctly. Power Over Ethernet (PoE) is a technology that transmits video/data signal and power over one Ethernet cable. In situations where PoE isn’t available, a 12V DC power adapter will be necessary to supply power to the camera.

Secondly, you will need to use our IP finder Config Tool to find cameras on your network. For more info on basic networking knowledge as to how IP addresses matter when deploying network cameras, please read our guide about connecting security cameras to the internet.

Now, let’s discuss the three ways to to connect to an IP camera from your computer.

1.12V DC power adapter with a network cable straight into a PC

2.12V DC power to camera + network cable to router

3.Camera to PoE Switch or PoE Injector

How to Connect IP Camera to Computer

1) 12V DC power adapter with a network cable straight into a PC

a) For this method we will provide power to the camera using a 12V DC 1amp power adapter that plugs into a 110V AC outlet. Below is a picture of our trusty power adapter.

b) Next, connect a network cable from the camera to your computer.

c) Set your computer’s network port to a static IP address like 192.168.1.200 so you can talk to the camera. Here’s how you do it on a Windows Computer:

d) All newer cameras with firmware from 2018 and onward have stringent password rules that require initialization before making any configuration changes to the camera including the IP address. In order to set the password and password recovery email address you must login to the web interface of the camera. Be sure to note down and keep the credentials you are setting in a safe place that you will remember.

There are no master reset passwords for our equipment. If you forget your password, recovery email address, and security questions that you set on the camera at time of initialization, resetting the camera requires factory service which will incur out-of-warranty costs to reflash the camera.

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e) Once you have a static IP address assigned to your computer’s wired network port, turn off WiFi on your computer. You can find the camera’s current IP address by using the Config Tool as shown. Our test camera has a current IP address of 10.1.1.65. If you need to change the IP address to let’s say 192.168.1.120, you can do that by clicking on the pencil icon to edit.

Note: if you have a password other than admin set on the cameras, then you will need to enter that in the “search settings” options before attempting to edit the IP address. See the illustration below on how that is done.

f) As explained in our article connecting security cameras to the internet, for two devices on a network to talk to each other, they must have the same IP address scheme. In 1C we set our computer’s address to 192.168.1.200, so we need to set change this camera’s address to 192.168.1.X where X is a number between 2 and 254, and not same as the our computer’s current address. We picked 12, so below is a screenshot of what to set your camera’s ip address to if you are following along in our guide. Set the subnet to 255.255.255.0 and gateway to 192.168.1.1.

g) After changing your camera’s IP address to one that matches your network, type the new IP address of your camera into the URL of internet explorer. Here’s a brief example:

You can also view the camera using our PC software. If you don’t already have it, you can download SmartPSS from here. Here’s how if you already have SmartPSS installed.

In summary, the above is a quick and easy way to connect an IP camera to a computer with a hardwired network port. This is great for the following scenarios:

• You don’t have a router and want to set up a closed circuit system between a computer and a security camera.

• You are trying to test an IP camera or troubleshoot it.

• You are trying to connect to a security video recorder directly from a computer.

Most computers have only one network port, so this method can be problematic as it would use up your only network port, preventing you from having a hard-wired Internet connection. The next 2 methods will demonstrate how to set up a network camera on a network. Method 2 is for setting up a camera with a 12V DC power supply and Method 3 entails using a PoE injector or switch. The only different between these two methods is how power is supplied to the camera.

2) 12V DC power to camera + network cable to router

This method will show you how to connect an IP camera to your router and view it over a network, while supplying power to the camera using a 12V DC power adaptor.

a) Connect a 12V DC power supply to your camera and connect the power adaptor to the wall to power the camera.

b) Connect a network (Ethernet) cable from the camera to the router to establish a data connection between the camera and the router.

c) Give the camera about 2-3 minutes to boot. Use our IP Finder Config Tool to find the camera on your local area network (LAN).  Below is a screen shot of how it looks in our case.

The camera currently has an IP address of 10.1.1.65. As explained in our article connecting security cameras to the internet, for the camera to be reachable from the computer on your network, its IP address has to match the IP scheme of your network. In our case our router IP is 192.168.1.1, so we are going to have to change the IP address of the camera. To change the IP simple press the pencil icon to edit.

d) We are going to set the camera to an IP of 192.168.1.X, we chose 192.168.1.12. Before we go ahead and change the IP address, we have to think about duplicate IP addresses on the network which would create networking issues. To see if a specific IP address is available on your LAN, use the command prompt in Windows to ping the address you intend to use. Below is a video explaining how to use the ping command. You can use this command on Mac as well by using the terminal.

e) Let’s change the IP address. In our case we set it to 192.168.1.12. Subnet mask is usually 255.255.255.0 on simple networks, and the gateway is the IP address of the router. Press OK.

f)  Once the camera is assigned a new IP address, you can access the camera using your Web Browser or SmartPSS as shown in 1F above.

3) Camera to PoE Switch or PoE Injector

We discussed that PoE supplies power to the camera, so a 12V power adapter is not necessary in this scenario.

In this method you plug an ethernet cable from the camera to a PoE port on a compatible PoE switch or injector. The PoE switch or injector connects to the router.

Here’s how you connect to a PoE switch.

Here’s how you connect to a PoE injector

Again, use the Config Tool to find your camera’s IP address and change it to match your network scheme (if necessary) as described in steps 2C thru 2E. Once the camera is on the same network as your computer you can login and watch the camera as shown in Step 1F.

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Summary

At this point, you now should know a good amount about networking and have used the above mentioned steps to make your very own IP camera system using your computer and IP camera.

Viewing an IP Camera on a Smart TV

Among the many different ways that security cameras are used, we are often asked if it is possible to view an IP camera directly on a Smart TV without using a NVR recorder. With most Smart TVs on the market there is no application that is available to watch IP cameras directly on the TV. In this guide we show how to use an Android TV box by downloading an App to connect an IP camera to a Smart TV or any monitor that has an HDMI input.

All IP cameras from CCTV Camera World support a RTSP video stream that is usable by third party programs and apps. The App that we suggest you use on an Android TV box is called VLC Media Player. You can login and access the RTSP stream from an IP camera and have it display on a TV.

Keep in mind any device that can download VLC Media Player can do this process like iPhones, iPads, Android tablets, and phones.

What equipment is needed?

Here’s the list of all the equipment that is needed to connect an IP camera to a Smart TV.

1.IP camera from CCTV Camera World

2.PoE injector or 12V DC Power Adaptor to power the camera

3.Network cables to connect the camera to your computer network

4.Android TV Box from any online shopping marketplace

5.Computer network to connect the camera and Android TV Box

6.Internet connection to setup and install Apps on the Android TV box which can later be removed after the setup process is finished

7.SmartTV or Computer Monitor with HDMI input

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How to connect IP security cameras to an Android TV Box

Before you can access the stream from the camera you will need to have it connected to your computer network and verify that it’s accessible. If you purchased a standalone IP camera from CCTV Camera World the camera is likely already configured with an IP address. Check the top of the camera box for the login information label. If the camera has not been configured, or you need to set it up on your network we recommend following our How to Connect an IP Camera guide.

You will also need to set up your Android TV box on your network, consult with the manufacturer of your box to find out how to do this.

You will need your IP address, username, and password that is set on the camera in order to access it. Inside of the VLC Media Player app you can access network streams. Inside of the app navigate to adding a video source and select network stream. Using the example RTSP stream below plug in the information for your camera’s IP address and type the text into the media player URL.

rtsp://192.168.1.109:554/cam/realmonitor?channel=1&subtype=0

After you’ve typed in the correct RTSP stream for your camera you will be required to login to your camera stream. Type in the username and password for your camera to allow the app to login to your camera stream.

If you receive an error, double check that your camera is connected to the network and you’ve typed the correct username and password. Provided the camera is set up on the network and you are able to login you should now see your camera stream inside of the VLC Media Player App.

Keep in mind that Smart Camera features cannot be used with the RTSP stream. If you would like to use Smart Detection features that your security camera may have, you will want to use an NVR to display the camera on your TV.

Watch our video below that shows the setup process described above on an Android TV box.

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1.Download the mobile APP (Guard Viewer) and Sign up

for an Account

Further support, plz email us at email love@hiseeu.com

Or contact us at +1 917 688 222

Download the mobile APP and Sign up for an Account

1. Download and install the app.

Please scan the QR code to download the free APP “Guard Viewer”

You also can visit the Apple Store or the Google Play Store to download the Guard Viewer app for iOS or Android devices. Alter installation, tap the icon to launch the app.

2.Register an account and login

For first time use, please create a new account and add the following steps:

Please tap Sign up and follow the on-screen prompt to register an account by email.

2.Add Device to APP(Guard Viewer)

YS AHD TVI Security System User Guide v1

Further support, plz email us at email love@hiseeu.com

Or contact us at +1 917 688 2228

Add Device to APP(Guard Viewer)

Auto add is not suggested. Please tap on “Later” if you see this message box.

In this situation, it will Auto Search to discover the NVR device connected to the local network. But once your mobile phone disconnects with LAN WiFi, you will not be able to view it anymore.

Please Add devices in this way

1.  Please Tap on  “ Menu” icon> Tap on “Devices”> “Add” ,

2.  Tap on “Scan”> “OK ” to scan the NVR QR code

3.Navigate to “Menu– Network> Basic> P2P”

• If the Device Status is “Network connected…” , means device is online   and ready for remote view

• If the Device Status is “Offline” , please check the network connection first, if the problem remains, please feel free to contact us at  Love@Hiseeu.com   

After you add the device successful, the “Device status” will be “Online”, and your APP account username will display here.   • You can check your APP user name by navigate to “Me”

• If the username doesn’t belong to you, please click on “Delete” and add it again.

4. add NVR by scanning device QR code and click on “save”

5.    Please Tap on “Menu ” icon, Tap on “Live View” “Add”

6.  Select the device and tap on “Start Live View ”

3.Device shows “Offline” (system kit to app)

Device shows “Offline” (system kit to app)

1. If the device shows offline on the mobile phone app, we need to make sure the NVR is connected to the network perfectly or not

2. Go to your monitor that is connected to NVR, and check out the network status first navigate to this path first: “Menu–Network–Basic–P2P”, also check whether the device status is online or not,

3. Also go to “Menu–Network–Advanced”,to disable the “PPPoE”

4. if it shows: network disconnected, plz enable the DHCP in this path ” Menu–Network–Basic-TCP/IP ” and click “Apply”. After that, go back to “P2P” and check if the device status is online or not

5. if you connect the network cable to the lan port or the lan/wan port of the router

We need to connect it to the lan port of the router,plz take a photo of yours for us to check.

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If the P2P show connect the network ,but the app also show the offline,please delect the device on your APP and re-add it again.

4.Enable push alerts on APP

Enable push alerts on APP

5.Why I can’t remote view when the network is outside？

Why I can’t remote view when the network is outside？

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Cause: Customer doesn’t follow the instructions on the user manual and add the device in a local adding way, so we suggest them to delete the device first, and re-add the device again like this FAQ

https://www.hiseeu.com/a/help/article/53969

6.APP Share Device

APP Share Device

One device is linked to one user only. The NVR system can only be controlled by one authorized account, which can share the device with others to prevent attack or hacking.

There are 2 ways to share the device with others. For the admin user, please follow the instructions to share the device:

1.Type in “Menu Icon ” and navigate to “Devices”

2. Tape on “… ” > “Share”, You can select a single channel to share or select the entire NVR system to share

3.Share the device by typing in the user name you want to share and selecting the function as needed.

• The other user needs to register a Guard Viewer APP account and provide the user name for sharing.

• After that, when this user login the APP will find the device by navigating to “Devices”.

4.Share the device by generating a QR code

• Create a sharing password and set the valid period

• Click “Generate”, your APP will generate a QR code

• Other users can use the APP to add the device by scanning the QR code you sent

7.Add Device on Guard Station PC Client Software

Add Device on Guard Station PC Client Software

Further support, plz email us at email love@hiseeu.com

Or contact us at +1 917 688 2228

Add device to “Guard Station” Download link: https://www.dropbox.com/sh/jeftu4sqwy4y1u8/AAD4PkyEJxg6j4H1n20PxBkZa?dl=0  

Please sign up for the mobile APP(Guard Viewer) account and add the device first.

Download and run “Guard Station” on the PC

1) Please Navigate to “Device Management”> “Cloud Device”> Click on “Login”

2) Login with your APP account and password.

3) After Login, the device you added to the APP will list here

Please click on “Control Panel”> “Live View”> Double-Click Camera to load the live view video

8.Guard Station shows “offline”

Guard Station shows “offline”

plz check local NVR is connected to network perfectly or not,If your NVR hasn’t connected to the network yet, it will show “offline” in your PC Client “Guard Station”

Plz go to your NVR that is connected to Monitor,

Check out the network status, first navigate to this path first : “Menu–Network–Basic–P2P” ,and check the device status is online or not,

if it shows: network disconnected, plz enable the DHCP in this path ” Menu–Network–Basic-TCP/IP ” and click “Apply” , After that, go back to “P2P” and check if the device status is online or not

9.Not Recording? HDD not working?

Not Recording? HDD not working?

Right-click the mouse from “Menu–Storage–Hard Disk”

If there is no hard drive information or Status shows Abnormal, the hard drive is having an issue

10.AHD5 Modify the Camera model

AHD5 Modify the Camera model

（Please notice that AHD5 cameras only the TVI camera model have the audio function，the AHD5 cameras we sell seperately is the AHD model so it should modify the TVI model to have the audio function)

1. Click the OSD Menu Control , then click the arrows to the Menu t hen click the icon to select the “VIDEO SETTING ”

2.Select the VDEO SETTING and click the arrow to enter.

3.Then Select the “TVI ” on the HD, then click the “APPLY&REBOOT “and then click the “RETURN “and the “EXlT” back to the Version

4.Finally Turn Audio On

11.Forget DVR Password

Forget DVR Password

If you forget your current password, please follow the instructions to reset it.

1. In the system login interface, please click on “Enter Password” > “Forgot Password”

2. If you filled in your email address as a reserved email when you set up the system, you can reset the device password via the APP(Guard Viewer)

In NVR interface, tap forgot password.

1. Scan the above QR code by APP “ME–General–Forget Device Password” , and the security code will be sent to your email address.

2. If you haven’t set up an email before, or have any difficulties resetting the password, please take a screenshot of this interface(Serial No. please also make the code is as clear as you can ), and email us at love@hiseeu.com , since we need the serial number to produce a new password by using an internal tool

12.One or two cameras are not working

One or two cameras are not wokring

(1) BNC Cable connected to Camera is broken

Step: Use another BNC cable to connect the camera to have a try

(2) The port of the DVR box is broken

Step: After changing the BNC cable, and still there is no camera image, plz insert the camera into another port of the DVR to have a try

(3) Camera is broken after troubleshooting with the steps （1）-（2）

13.Four cameras or above are not working

Four cameras or above are not working

Four cameras or above not working is an abnormal situation. It’s not only a camera issue, which could be related to a power supply or power splitter connected to four cameras

If the power supply or power splitter connected to four cameras is broken, which can’t provide power supply to cameras

Step:

(1）Change to another 12V 2A Power Supply to connect to four cameras to have a try. We wanna make sure if this is related to the power adapter

(2) Change another 1-4 way power splitter to connect four cameras to have a try. We wanna make sure if this is related to the power adapter

( If you do not have another power adapter/splitter, plz use the other power adapter connected to the four normal cameras)

After making sure the power supply or power splitter is doing fine, but still no camera image, which means the DVR box is having issue

4.Eight Cameras are not working

Eight Cameras are not working

Please check your camera connection is correct ， if the connection is correct ，

i t’s mostly possible the DVR box is having issue, and need a new DVR box replacement

Further support, plz email us at email love@hiseeu.com

Or contact us at +1 917 688 2228

15.How to record the event only？

How to record the event only ？

Please click the mouse to the Menu then click the “ Storage ” and then click the “ Recording Schedule ”，“ Select Camera ” then click the “ enable Schedule ” click the “ Audio Storage ” then select the color of record type and fill in the corresponding time and date.

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SwannView Plus app download and access

Installing SwannView Plus app

Changing stream settings

For smooth live streaming, it is highly suggested to set the substream’s bitrate to its lowest for the unit not to consume too much bandwidth and lessen intermittent connection if ever.

1.Go to MENU > Record.

2.Proceed to PARAMETERS > Substream.

3.Pick a channel on Camera.

4.Set the Video Quality to its lowest possible bitrate.
NOTE: lowest bitrate varies depending on the DVR or NVR.

5.Click on Copy to replicate the settings to other channels.

Getting network information

1.Access the MENU and go to CONFIGURATION > Network > General.

2.Check if Enable DHCP is checked. By default, it is checked meaning it is on DHCP.

3.You can write the UID code for you to have your own copy in case you’re away from the unit.

Testing internet connection on the phone

Adding the device and viewing it on the app

1.Tap the 3-bar icon located at the top left.

2.Tap the 3^rd icon to go to Devices.

3.Tap on the ‘+’ icon at the upper right.

4.Input the information it needs.

a.Alias: <any name>

b.Register Mode: UID

c.UID: <tap the QR code icon and scan the QR code on top of the unit>

d.User Name: admin

e.Password: <the password you set to the unit upon setting it up>

5.Tap on the save iconat the top right.

NOTE: To learn more about using the app, download a copy of the SwannView Plus Quickstart Guide.

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SwannView Plus for Windows

NOTE: This guide is for the following recorders : DVR-1500, 1525, 1550, 1575, 4300, 4350, 4500, 4900, 8075, 8050, HDR-8050, HDR8-8200, NVR-7000, 7090, 7095, 7200, 7250, 8000

If you’re having trouble with the size, placement or look of this software, please check out this article (link)!

Link for software user guide

Download Current Version – v1.02.00.50

Latest release version: 22/05/2017

When installing the software, you only need to select the Client module. The Client module is what you use to access the recorder and display images and footage. The other modules are optional and provided as-is (not supported).

Previous version: Download here

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How to change the resolution of the recorder (SwannView Plus)?

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NOTE: This guide is for the following recorders : DVR-1500, 1525, 1550, 1575, 4300, 4350, 4500, 4900, 8075, 8050, HDR-8050, HDR8-8200, NVR-7000, 7090, 7095, 7200, 7250, 8000

How to export recordings using SwannView Plus software?

NOTE: This guide is for the following recorders : DVR-1500, 1525, 1550, 1575, 4300, 4350, 4500, 4900, 8075, 8050, HDR-8050, HDR8-8200, NVR-7000, 7090, 7095, 7200, 7250, 8000

Choosing a download path

1.Open SwannView Plus software and go to SYSTEM > System Configuration.

2.Take note of the Saving Path of Video File as this is where you will go to retrieve the exported file. Default will be C:\SwannView Plus\video for Windows.
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a.If you want to change it, click the … icon at the right side and choose your destination.

b.Click on Save once you’re done.

Downloading recordings

1.Click on VIEW > Remote Playback or if you are on Control Panel, just look for Remote Playback.

2.Select a date on the calendar at the lower left.

3.Choose a camera (tick the checkbox beside the camera) you wanted to search at the lower left.

4.Hover your mouse to the box at the right and icons will appear. Click the Download icon.

5.Choose a file by clicking its check box at the left.

6.Click the Download button to start downloading.
NOTE: If the file is too big, you might want to wait for a while since files are being transferred over the network.

NOTE: Check this article to know how to play the recordings on your computer: How to play exported recordings on a computer?

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How to playback recordings (SwannView Plus)?

NOTE: This guide is for the following recorders : DVR-1500, 1525, 1550, 1575, 4300, 4350, 4500, 4900, 8075, 8050, HDR-8050, HDR8-8200, NVR-7000, 7090, 7095, 7200, 7250, 8000

Searching recordings

Playback recordings on SwannView Plus app

NOTE: This guide is for the following recorders : DVR-1500, 1525, 1550, 1575, 4300, 4350, 4500, 4900, 8075, 8050, HDR-8050, HDR8-8200, NVR-7000, 7090, 7095, 7200, 7250, 8000

Playback via SwannView Plus app

Searching recordings

Setup Email Alerts on SwannView Plus recorders

NOTE: This guide is for the following recorders : DVR-1500, 1525, 1550, 1575, 4300, 4350, 4500, 4900, 8075, 8050, HDR-8050, HDR8-8200, NVR-7000, 7090, 7095, 7200, 7250, 8000

Setup email information

Using the mouse connected to the NVR, right-click then go to MENU > Configuration .

1.Go to NETWORK > Email.

2.Decide on what email address you will use for the Sender.

Enabling Send Email per channel

Since setting up the email to the NVR is done and test email was successful, we now need to enable the feature to the channels we want to receive alerts from.

7.Click the gear  icon.

a.Set a schedule when the NVR will send alerts.

b.Click on Apply then OK to save the settings.

c.The image below shows that on Monday, it is set to send alerts the entire day if there is motion because the time is 00:00-24:00 (24hr format).

SwannView Plus software manual

NOTE: This guide is for the following recorders : DVR-1500, 1525, 1550, 1575, 4300, 4350, 4500, 4900, 8075, 8050, HDR-8050, HDR8-8200, NVR-7000, 7090, 7095, 7200, 7250, 8000

SwannView Plus software manual

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Unable to playback videos remotely using SwannView Plus software

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Searching for recordings

Have you tried searching for recordings? If not, make sure to read How to playback using the SwannView Plus software?

Preventing playback to stop working

NOTE: The following steps will change the quality of the recordings moving forward. 

Changing the bitrate

Play a single channel

Export recordings to a USB (SwannView Plus) 

NOTE: This guide is for the following recorders : DVR-1500, 1525, 1550, 1575, 4300, 4350, 4500, 4900, 8075, 8050, HDR-8050, HDR8-8200, NVR-7000, 7090, 7095, 7200, 7250, 8000

Connecting the flash drive to the unit

Ensure that you use a USB stick or flash drive (not external HDD) that has a capacity of 32GB or lower.

Search for recordings

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Exporting recordings

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NOTE: Check this article to know how to play the recordings on your computer: How to play exported recordings on a computer?

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How to access the DVR or NVR using hostname on SwannView Plus app?

NOTE: This guide is for the following recorders : DVR-1500, 1525, 1550, 1575, 4300, 4350, 4500, 4900, 8075, 8050, HDR-8050, HDR8-8200, NVR-7000, 7090, 7095, 7200, 7250, 8000

Port Forwarding

We need to make sure that the Server port and HTTP port of your DVR or NVR are open before we jump on mobile access. Here are few things to do.

1.Using a computer connected to the same router where your DVR or NVR is connected, open a browser and go to www.canyouseeme.org.

2.On the Port to check field, change 80 to 85 and click Check port. Do the same step for port 8000 and 554.
NOTE: 85, 8000, and 554 are the default ports of your DVR or NVR. 85 is the HTTP port, 8000 is the Server port, and 554 is the RTSP port. You can double check this information if you access your DVR’s menu and go to Configuration > Network > More Settings.

Installing SwannView Plus app

Changing stream settings

For smooth live streaming, it is highly suggested to use Substream when playing the videos. We will also need to set the substream’s bitrate to its lowest for the unit not to consume too much bandwidth.

1.Go to MENU > Record.

2.Proceed to PARAMETERS > Substream.

3.Pick a channel on Camera.

4.Set the Video Quality to its lowest possible bitrate.
NOTE: lowest bitrate varies depending on the DVR or NVR.

5.Click on Apply to save the settings.

6.Re-do the steps for other channels.

Setting up a DDNS or hostname

1.Access the MENU > Configuration.

2.Proceed to NETWORK > DDNS.

3.From there, fill up the information needed.

Testing internet connection on the phone

Adding the device and viewing it on the app

1.Tap the 3-bar icon located at the top left.

2.Tap the 3^rd icon to go to Devices.

3.Tap on the ‘+’ icon at the upper right.

4.Change the Register Mode to IP/Domain.

5.Input the information it needs.

a.Alias: <any name that you like>

b.Address: <the DDNS or hostname you registered>

c.Port: <Server port of the DVR or NVR>

d.Username: admin

e.Password: <the DVR or NVR’s password>

6.Tap on the save  icon at the top right.

How to enable audio recording (SwannView Plus)?

NOTE: This guide is for the following recorders : DVR-1500, 1525, 1550, 1575, 4300, 4350, 4500, 4900, 8075, 8050, HDR-8050, HDR8-8200, NVR-7000, 7090, 7095, 7200, 7250, 8000

Enable “Record Audio”

(temporary image)

More Settings

How to play exported recordings on a computer (SwannView Plus)?

NOTE: This guide is for the following recorders : DVR-1500, 1525, 1550, 1575, 4300, 4350, 4500, 4900, 8075, 8050, HDR-8050, HDR8-8200, NVR-7000, 7090, 7095, 7200, 7250, 8000

Choose the software to play .mp4 file

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SwannView Plus

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VS Player

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 Other media player

*VLC is an open-source, self-contained media player that can play a variety of media without additional downloads or configuration. Please see their website for more information.

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Installing SADP Tool

Download the software

The first step is to download the necessary software to your PC. A link to the software is below.

SADP Tool

Installation procedure

After you have acquired the software, proceed to install it. The software has a generic installation procedure that most computer users should be familiar with.

Immediately upon running the software, you may receive this prompt. This is a Windows security prompt, to make sure that malicious software cannot be installed without your knowledge. Click Yes to continue.

The installer opens to this window. Click Next.

Choose language and hit Next.

The default location is displayed here. You may choose a custom location if you wish.

Click Next.

Click Install to commence the installation. A progress bar will appear.

https://www.dropbox.com/s/o1m68wjz1d6i9tv/SADP_Install_4.JPG?dl=1

Once the installation is successful, you will be asked to create a Desktop Shortcut. Click Next.

Leave the checkbox ticked to immediately run the software after installation. Click Finish.

Using the software

The first time you run SADP, you may receive this prompt. As the SADP software requires network access, Windows Firewall will detect that activity and request your permission for the software to access the network. Do not adjust the check boxes. Click Allow Access to continue.

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Playback via SwannView Plus software

Searching your recordings via SwannView Plus software

1.Open SwannView Plus software and go to Control Panel, click

on Remote Playback.

 NOTE: If Control Panel is not available, click View (top) > Control Panel

2.Select a channel (checkbox) – a selected channel will be checked

3.Choose a file type (dropdown) – you can leave it on All to show all recorded files.

4.Set a date – Choose a month, year, then date that you want to search.

5.Click on Search.

6.Pick a time – click an area on the timeline below and it will start playing the file.

SwannView Plus Quick Start Guides

Please download the quickstart guides (QSG) for SwannView Plus app for PC and Mobile depending on your language below.

Available languages are English, French and Spanish as noted in the file names.

Unable to playback videos remotely using SwannView Plus app

Searching for recordings

Have you tried searching for recordings? If not, make sure to read How to playback using the SwannView Plus app?

Preventing playback to stop working

By Changing the bitrate

NOTE: The following steps will change the quality of the recordings moving forward. 

Changing bitrate via Menu

For us to do this, use a mouse and monitor connected to the DVR or NVR, right- click on your mouse and access the Menu > RECORD.

1.Go to Parameters > Substream.

2.Change Camera with the channel you want to update.

3.Change the Video Quality to its lowest.

4.Click on Apply to save the settings.

5.Repeat steps 2 to 4 for other channels or click Copy to copy the settings to other channels.

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New GUI – Start Up Wizard (Device Initialization)

DAHUA XVR 4.0 Setup Description

This article will go over the Initialization process of the units with the New GUI.

Prerequisites

Video Instructions

Step by Step Instructions

1. When you first turn on the recorder you will be greeted with the region settings. Click on the drop down menu and select “United States” and click Next.

2. Select the proper time zone setting for your region.

3. You will now be prompted to input a password for the admin account.

4. For easier login you can create a pattern, you will need to enter it twice to confirm.

5. Enter your email in order to reset the admin password in case the password was forgotten, you may also setup security questions.

Note: This is the only method to reset the password for XVRs and NVRs. If you skip this step and forget your device’s password, you will need to replace the unit

6. The Auto-check for firmware is not yet implemented in the U.S. so you can just click on next.

7. Make sure the video standard format is set to NTSC and click on “Next”.

8. Here you can go in depth with the time settings. You may want to set up the DST (Daylight savings) so that it takes affect when the time comes.

9. The recorder will be set as a static default IP address you see on the screen. Input an open local IP address and gateway from you network. If you don’t know this information you can select DHCP (highlighted in the red box) in order to automatically receive an IP address from the router.

10. If you have the recorder properly connected to the router the P2P status will indicate “Online” and you can now remote in to the unit with our mobile app/PC app.

11. You can select the Encode settings for each camera by selecting the drop down menu on “Channel”.

12. Select the resolution and image quality for snapshots.

13. Select what you want to to when the hard drive fills up.

14. Here is you recording schedule, the green will indicate 24/7 recording and Yellow will be Motion recording.

15. Here is you Snapshot schedule, same color legend as recording,

16. Once all that is setup you will be greeted with the final Prompt! You are now finished Initializing you new recorder

New GUI- Add a Dahua Device

Description

This article will show you three different methods to add a dahua device to our New GUI recorders. We will be adding a dahua camera with all three methods.

Prerequisites

Video Instructions

Step by Step Instructions

Method 1:

This first method is extremely simple if all the cameras are still set to default credentials and settings. We will do a device search on the network and add them with a click of a button

Method Two:

The second method is used if there’s an existing camera and it’s password was changed. You will use device search to locate the camera and then go to manual add to change the password it’s being added with

Method Three:

This last method is used when Device Search fails and cannot locate the camera on the network. You will need to type in the camera’s information manually.

New GUI – Account Setup

Description

This article will go over how to add a user on our New GUI devices

Prerequisites

Video Instructions

Step by Step Instructions

1. Log into the web interface of the device

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2. Click the Menu icon in the top left of the page

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3. Select Account

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4. Click Add User

5. The Add User menu will appear. Use this window to ill out full user details

6. In the Authority menu you can define the individual rights of the User using the System, Playback, and Monitor tabs as well as which channels the user can access

Select which features you wish the user to have then click Save

7. A message will confirm when the user is successfully added

New GUI – Schedule Record Setup

Description

Dahua NVRs and DVRs offer a variety of recording options. You can configure recording schedules based on the following methods:

These schedules can be set individually for each camera or copied to all cameras.

Prerequisites

Video Instructions

Step by Step Instructions

1. From the Main Menu select “Management”.

2. Select the “Storage” option from the drop-down menu.

3. From the left hand side, select “Schedule”.

4. Select the channel drop-down menu to choose the channel that you want to adjust the recording schedule for.

5. Select “Setting” next to any day of the week.

6. You will have options to set a schedule for General Recording, MD (Motion Detection), Alarm, MD & Alarm, Intel, and POS (Point of Sale). For this tutorial we are using General Recording.

7. Here you can see that you are able to set multiple periods. For this tutorial we will only be setting one period. Check the “General” box, then select the day or days you want to scheduled recordings for, and then select “Save”.

8. Depending on the days selected from the previous step, you will see green colored bars which represents general recording.

9. You can select “Copy” to mirror the same schedule to another channel/camera. Select “Save” in the Copy menu.

10. Select “Save” at the bottom to save all settings. If your changes were successfully saved, a pop-up will appear at the top notifying you as such.

New GUI – Motion Detection Recording Setup

Description

This article will go over Motion Detection Recording setup in detail on the recorder’s new GUI

Prerequisites

Video Instructions

Step by Step Instructions

1. On the main menu select Alarm

2. Select Video Detection on the left.
Then select the Motion Detection tab at the top.
Choose the channel from the drop-down next to Channel.
Check the box next to Enable.
Check the box next to Record Channel.
Click on Setting next to Region

3. Highlight the areas in red where you want to track motion.
Then click OK at the bottom

4. Select More at the bottom
Check the boxes next to any of the other options you want to activate when motion is detected.
Click on OK

5. Click on Apply at the bottom.
You will see “Operation Succeeded” at the top when your changes have been saved

6. Click on the Setting drop-down at the top and select Storage

7. Select Schedule on the left.
Then select the Record tab at the top.
Choose the channel from the drop-down next to Channel.
Click on the Setting button next to any day of the week.

8. Check the All box to enable all days of the week.
Check the Motion box for “Period 1”.
Click OK at the bottom.

9. Click on Apply at the bottom to save the settings

10. Select Record Mode on the left.
Then make sure Auto is enabled for the appropriate channel(s).
Click on Apply at the bottom.

11. Click on the Main Menu icon at the top right.
Then select Search

12. Check box next to the channel on the right.
You should see yellow lines/bars for motion recording

Alarm Record Setup

Description

This article is to show you how to setup alarm recording thru new Web GUI.

Note: please refer to product spec sheet for alarm input/output availability. Not all Dahua Recorder support alarm input/output.

Prerequisites

Video Instructions

Step by Step Instructions

Setup Alarm Input

From main menu, click on Alarm. Click on Alarm input. We are using XVR 72 series for this example. The Alarm Input page will launch as shown below:

Select the Alarm input number that you like to use. This number is correspond to the alarm port on the back of recorder.

1. Click Enable to enable the alarm input.

2. Enter Alarm Name. By default is set to AlarmIn#

3. Period is to schedule your Alarm when you want to be enable.

4. With the alarm input, you can trigger recorder’s alarm output.

5. This to select which channel you want recorder to start recording when alarm is triggered.

6. You can call basic PTZ action Preset, Tour, or Pattern when alarm is triggered.

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Setup Alarm Recording Schedule

1. From the main menu, click on Management > Storage > Schedule.

2. Select the channel you like to setup.

3. To enable Alarm recording, Click on Setting next to the timeline bar.

4. Set your duration (By default is 24 hour, 00-24). Then select Alarm.

You can select all days to copy the schedule to all week. Click Save.

5. Click Save.

New GUI/Instructions/IVS Record

Description

This article will cover how to configure IVS Recording on a Dahua recorder with the New GUI

Prerequisites

Video Instructions

Step By Step Instructions

1. From the Main Menu select AI

2. Select Parameters on the left.
Then select Smart Plan below it.
Choose the channel of the camera you are configuring from the Channel drop-down.
Select the IVS “Lightbulb” icon so that it highlights blue.
Then click Apply at the bottom

3. Select IVS on the left.
Choose the channel of the camera from the Channel drop-down.
Then click the + button.
Double-click on the rule type under the Type column to choose the type of IVS rule you want to use.
Adjust all the settings in the Parameters section.
Make sure that the box is checked next to Record Channel and the channel that camera is on is highlighted next to it

4. Draw the rule in the live view on the left by left clicking on it.
Continue to left click to add more segments.
When you are done, right click to finish drawing the rule.
Then click Apply at the bottom

5. Select Setting at the top left.
Then select Storage from the drop-down

6. Select Schedule on the left.
Then select the Record tab at the top.
Choose the channel of the camera from the Channel drop-down.
Then click on Setting to the right of any day of the week

7. Check the box next to All to select all days of the week.
Check the box for Intelligent to the right of Period 1.
(Feel free to adjust the days of the week and the time period for when you want to record IVS events).
Then click on OK

8. You will see blue bars on the schedule representing when IVS events will be recorded, when they are triggered.
Click Apply at the bottom

9. Click on the Menu icon at the top right to go back to the Main Menu.
Then click on Search

10. Check the box next to the camera channel on the right.
Once IVS events have occured they will appear as blue bars on the timeline at the bottom.
Click on the timeline on one of the blue bars to start playing that IVS event

New GUI – Audio Record Setup

Description

This article will go over setup for audio recording on our New GUI devices

Prerequisites

OR

Note: Please reference the specification sheet for the device to confirm which audio features it supports, this can vary between models of recorder

Video Instructions

Step by Step Instructions

Enable audio source

1. 1. Login using a web browser.

2. Click on Setting > Camera.

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3. Click on Encode. And then select the camera channel that support audio.

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4. Click on More.

5. Click on the checkmark to enable Audio.

6. Select the Audio source for your HD-CVI camera. If your HD-CVI camera has built-in Microphone, select HDCVI as the audio source. Local option is if you are connecting external microphone to the recorder.

7. Click OK, and then click OK again on the bottom right hand corner.

Setup audio recording

1. Login using a web browser.

2. Main menu 1st screen.

3. Main menu 2nd screen.

4. Click on the Audio Option.

5. Audio File Manager Option.

New GUI – Playback

Description

This article will cover how to play back recorded video on an NVR or DVR with the New GUI

Prerequisites

Video Instructions

Step by Step Instructions

1. From the Main Menu select “Video”

2. The Playback menu should open up and look like this:

3. On the right hand side, there will be a calendar. Select the day that you wish to play back video.
Below the calendar is a list of all the cameras/channels. Check the box next to all the cammeras/channels you would like to play back video from.

4. The video footage willl appear on the timeline at the bottom of the screen. It will be color coded to match the types of video that were recorded.
(See the Legend at the bottom of the screen.)

5. Check or uncheck each type of recording that you want to view. Check the Sync box if you would like to sync playback up on all channels you are viewing.

6. Double click on the graph at the bottom to begin playing back video.

=How to back up video files on new UI

Description

This article is to show you how to back up the video file from new system UI.

Prerequisites

Video Instructions

Step by Step Instructions

1. From the main menu, go to the second menu page, and click on Backup.

2. Backup page will launch as shown below:

3. You must plug in an external drive to save your downloaded file. Select the path where you want to save the file at. From this pop-up screen, you have an option to create new folder. After you select, click OK.

4. Select the Record Channel you like to search. You can only search 1 channel at a time.

5. Select the Recording Type you like to search.

6. Set the start and end time for searching. Then click Search. All recorded files that meets your search criteria will shown on the list.

7. Select the files, and click Backup.

8. Downloading process start.

9. Once finished, the folder information will pop up, then click OK.

New GUI – P2P Setup

Description

This article will go over initializing P2P on our New GUI devices

Prerequisites

Video Instructions

Step by Step Instructions

1. Under “Management” go to Network>TCP/IP

2. You can either set the device on a static ip or turn DHCP on to automatically grab an IP from the network. Save any changes

3. Locate P2P tab on the lower left and enable P2P

4. After saving it you should see the the status change to “Online”, You can now use this device for remote viewing on our software

Remote Access/Remote Access Setup Port Forwarding

Create port forwarding rule in the router

Description

Port forwarding is a function of network routers that allows a user to configure specific communication ports to be routed to devices on an IP (Internet Protocol) network, such as a computer, DVR, or IP camera.In this case for CCTV equipment, it allows the user to view and control CCTV equipment remotely. Follow the step by step instructions and the instructions your manufacturers hardware to setup port forwarding, or try PortForward.com to search for your routers settings.

Prerequisites

Video Instructions

Step by Step Instructions

1. Connect NVR to network with a CAT5 cable.

2. Download and install ConfigTool from DahuaSecurity.com, under Support->Download Center->Software

3. Run the ConfigTool.

4. The ConfigTool should display your IP Camera. Click the, “” icon to open Internet Explorer and access your NVR.

5. Configure Internet Explorer security settings to allow the plugs to work. Link to Internet Explorer Setup

6. Login with the default credentials: User Name: admin Passsword: admin

7. Under, Main Menu -> Setup -> TCP/IP Change the IP Camera to, “Static” if the camera is currently set to, “DHCP”

8. Open another tab and enter the, “Gateway” address listed under your NVR’s Network settings. Example: 192.168.1.1, 192.168.0.1, 10.0.10.1

9. Login to your gateway and locate the, “Port Forwarding” section.

10. Create port forwarding rules for each port you wish to forward for the NVR. (Usually you will only need to forward the HTTP and the TCP port.) Default Ports: TCP: 37777 UDP: 37778 HTTP: 80 RTSP: 554 HTTPS: 443

11. The end result should look like the below image. We used a Cisco router for this example.

12. Hit, “Save” in the gateway interface, and open another tab.

13. Go to, “www.canyouseeme.org” and check that the ports you opened on the gateway.

How to Access System Using P2P via Mobile Application

Description

View your recorder and cameras on the go. With Dahua’s mobile application IDMSS(IOS)/GDMSS(Android) allows you to add Dahua recorders and cameras to the mobile app using P2P.

Prerequisites

Video Instructions IDMSS/GDMSS version 4.50.000

Step by Step Instructions iDMSS/gDMSS version 4.50.000

1. Open iDMSS/gDMSS on the phone, and select the home icon located on the top left corner.

2. Select the “Device” button/icon on the bottom to add the recorder/camera.

3. Select the “+” sign then select “Scan” to add the device.

4. Select the “Wired Camera”.

5. Input the device for easy identification. It’s required to input the password for the added device then select the save icon located on the top right corner.

Step by Step Instructions IDMSS/GDMSS version 4.20.000

1. Select the Menu Icon

2. Select “Device Manager”

3. Select the Add Icon

4. Select “Camera”

5. Select “Wired Device”

6. Select “P2P”

7. Input Info and select “Start Live Preview”

Video Instructions IDMSS/GDMSS version 3.50.000

Step by Step Instructions IDMSS/GDMSS version 3.50.000

1. From the home screen of the mobile application select “Camera”.

2. Select the menu button.

3. Select Device Manager.

4. Select add button to add device.

5. Select Wired Device.

6. Select P2P.

7. Name your device -> tap the QR code to bring up QR code scanner.

8. Input the username -> password -> and select live preview. By selecting “Start live preview” device will be automatically saved into the application.

IDMSS/GDMSS Version 3.40.003

Video Instructions Version 3.40.003

Step by Step Instructions Version 3.40.003

1. Click, “Camera”

2. Select the Menu Icon

3. Select “Device Manager”

4. Select the Add Icon

5. Select “P2P”

6. Choose a name for the device → Scan in QR code for SN number which you can access from the physical recorder under the main menu → Setting → Network → P2P. You may input SN number manually which can also be found under the recorder. → Enter Username and Password. For best results , leave Live Preview and Playback on the Extra Stream.

7. Select the Disk Icon to save → Select Live Preview, At which time the app will connect to all cameras.

Setup Remote Access via P2P using SmartPSS

Description

This allows you to view cameras on SmartPSS using P2P.

Prerequisites

Video Instructions

Step by Step Instructions

1. Locate the serial number of your NVR or DVR. The serial number can be found at the following locations:

2. Launch SmartPSS and select Device.

3. Click Add, change method to P2P.

4. Enter credentials, save and then add.

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InVid Tech is here to help you succeed, and as a company, we pride ourselves on the level of personal service we offer. We have an experienced team based in the United States, including Sales, Customers Service, Marketing & Tech Support. Additionally, there is support for Latin American Countries.

How do I access the cameras on my computer?

Go Here, login using with the credentials you used to sign up with. You will see your devices at the top, click ACCESS and it will launch a new tab for that device. This info can also be found by going to our website and downloading it Here 

How do I network the unit so it can be viewed remotely?

First you want to make sure you plug the unit into your router. Now on the unit login, then right click on the mouse and go to Menu> System> Network. You can set the IP Address under “TCP/IP”. Once you’ve entered your IT information go to “P2P” across the top. Make sure it is enabled. Below you will see the server address Here. You will go there and create an account then link the unit with your account. See Link below for more detailed instructions. Here

How do I connect a third party camera?

You will need a PC and the manufacturers IP tool to address the camera(s) IP address within the same scheme as the internal NIC of the NVR (172.16.0.x). Now go to the camera management within the NVR, switch the port that the camera(s) are plugged into from PNP to IP address, protocol will be ONVIF, port will be 80 (HTTP port of the camera) and type in the username and password of the camera and it should connect. Some manufacturers require ONVIF to be enabled within the camera before adding to different unit. Please check their website for information on how to enable ONVIF.

Why can’t I use Chrome, Firefox, Edge or Safari to view my device(s)?

Chrome, Firefox, Edge and Safari took away a plugin that was used for ActiveX plugins. This has effected anyone that uses an ActiveX plugin for their devices not just InVid.

Why is my Vision camera not connecting to the NVR?

That may be due to the NVR having the old default password of 123456. Leave the camera plugged into the unit and go to Menu>Camera then click on the “cog” (gear looking icon) next to the port of the camera you are trying to connect. Type in the password “1234567u” for the camera and the camera should then connect.

Why did my device suddenly go offline?

If you are connected to your ISP’s router (Internet Service Provider) occasionally it is possible your ISP is doing a update which can occasionally change your network environment and require a reboot of your router/recorder (Router first then recorder). It is highly recommended that with this device to install your own router to run the recorder to avoid this from happening, however if using your ISP’s router the above stated solution is the fix for it.

How do I Share a device added to my star4live account?

Have the new user create an account Here. Log into the account with your device, click on SHARE, enter in the customers user name or email, choose a “valid to date”, when this date hits the device will no longer be shared, and hit ok. The device will now be found under the Shared Record. This info can also be found by going to our website and downloading it Here

Trying to view devices on IE but can’t download the plugins?

Please ensure you are in fact using Internet Explorer and not Edge. The two have similar icons, Edge is a darker blue lower case “e” whereas Internet Explorer is a lighter blue lower case “e” with a yellow ring going over the top left of the “e”. Also note that on Windows 10 Edge is the default browser, Internet Explorer isn’t on the task bar or the desktop, you can use Cortana and search “Internet Explorer” to launch.

How do I turn On/Off motion function?

Right click on the mouse, go to the menu>alarm>motion. By default motion detection should be enabled. You want to draw the area of where you want motion to be detected and then hit apply down at the bottom.

How can I see video from last week?

To playback video you want to right click on the mouse and the second to last option on the bottom is “Playback”. On your right you will select which cameras you will like to playback, below the camera list select the date in which the video was recorded. Hit the play button down at the bottom and the playback should start.

How do I add a User?

Right click on mouse go to Menu>System>User. Click Add at the bottom. Create the username and password then select permissions you want to grant that user and hit OK.

How do I format my hard drive? Vision Series

Go to Menu, click on Storage, click on Hard Disk, select your disk(s) and click Format (remember, this erases all data on that drive(s)).

Do I need to port forward this device? Vision

If you’re using the P2P which is explained above no port forwarding is required, if you are networking this device to be seen remotely via a WAN IP or DDNS, yes port forwarding is required.

Is there a manual for this device?

Yes, you can find it on our website Here

Where can I check to see if my unit is recording?

The best way is by doing a playback (refer to question above). You can also go into the Menu, select Maintain on your left and Recording across the top.

InVidTech Vision Series Setup Guide v1

How to Setup Vision Email Notification

Learn how to setup email notification on your Vision machine

Step 1: Setting up a GMAIL account.

1. Go to My Account setting page, click on the square and click my account.

2. Click Signing in to Google.

3. Click Allow all less secure apps on

Step 2 – Setting DVR/NVR Configurations

Enabling Motion Detection

Hit Apply to save then OK

What is the default password of the Vision devices?

We provide a sticker on the inside of the boxes, whether it’s a DVR Encoder, NVR or IP Camera. The default user name and password could be either “admin/123456” or “admin/1234567u”. Once the change-over is fully complete they will all be “admin/1234567u”

How to Setup Vision P2P Using the QR Code

With P2P QR connection there is no need to set any ports, worry whether or not your uPnP is enabled within your router, do any port forwarding within your router or setup a DDNS name.

Not connected? Here are some things to check

Viewing your Vision Device Online or from Mobile App

Viewing from your Web Browser (Internet Explorer):

Viewing from your InVid Vision mobile app:

Is my unit up to date with its firmware?

To find out if the unit is up to date Locally, you want to go to the Menu, select Maintain on your left then Upgrade. Now select “Upgrade by Cloud” (across the top) then hit “Check” in bottom right had corner. To find out if the unit is up to date Remotely, you want to go to Setup, then Maintenance then Maintenance again and hit “Check New Version”. If it is the latest firmware it will say “The current version is already the latest.” If it is not up to date then you will be prompted to upgrade, which will download the file from the cloud, upgrade and restart your NVR.

How do you check to see if an upgrade is available for the Vision NVR?

Is it possible to reset a password for a device?

Yes please contact our Tech Support, 631-388-5700.We will need the devices FULL serial number, you can do this at the main monitor or from the web interface.

How do I access the cameras on my phone?

Once you have downloaded the VISION app from the App Store or Google Play store, sign in with your login credentials used when creating your star4live account.Hit the camera icon in the top right hand corner and you will see a list of all devices added to your account.Choose the device youd like to access and hit “Start Live View” at the bottom of the screen. This info can also be found by going to our website and downloading it Here

Where do I download the APP?

-The app can be found at either the app store for an Apple device, or the Google Play store for an Android Device, you want to search “Paramont CMS”. This info can also be found by going to our website and downloading it Here 

What App do I use for my phone?

InVid Vision

How do I view my device(s) on my Mac?

The current work-around is to install the appropriate CMS software which will allow you to watch live and playback your device(s). You can download the CMS software(s) off our website Here. 

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Create port forwarding rule in the router

Description

Port forwarding is a function of network routers that allows a user to configure specific communication ports to be routed to devices on an IP (Internet Protocol) network, such as a computer, DVR, or IP camera.In this case for CCTV equipment, it allows the user to view and control CCTV equipment remotely. Follow the step by step instructions and the instructions your manufacturers hardware to setup port forwarding, or try PortForward.com to search for your routers settings.

Prerequisites

Video Instructions

Step by Step Instructions

1. Connect NVR to network with a CAT5 cable.

2. Download and install ConfigTool from DahuaSecurity.com, under Support->Download Center->Software

3. Run the ConfigTool.

4. The ConfigTool should display your IP Camera. Click the, “” icon to open Internet Explorer and access your NVR.

5. Configure Internet Explorer security settings to allow the plugs to work. Link to Internet Explorer Setup

6. Login with the default credentials: User Name: admin Passsword: admin

7. Under, Main Menu -> Setup -> TCP/IP Change the IP Camera to, “Static” if the camera is currently set to, “DHCP”

8. Open another tab and enter the, “Gateway” address listed under your NVR’s Network settings. Example: 192.168.1.1, 192.168.0.1, 10.0.10.1

9. Login to your gateway and locate the, “Port Forwarding” section.

10. Create port forwarding rules for each port you wish to forward for the NVR. (Usually you will only need to forward the HTTP and the TCP port.) Default Ports: TCP: 37777 UDP: 37778 HTTP: 80 RTSP: 554 HTTPS: 443

11. The end result should look like the below image. We used a Cisco router for this example.

12. Hit, “Save” in the gateway interface, and open another tab.

13. Go to, “www.canyouseeme.org” and check that the ports you opened on the gateway.

Dahua XVR Remote Access Full Guide

Read Also : 2MN NVR XVR Troubleshooting 2024

How to locate device on LAN via ConfigTool 3.20

Description

Prerequisites

Video Instructions

Step by Step Instructions

Note: If your IP Camera is connected to the back of an NVR, these instructions will not apply. Please see, “How to Connect IP Camera to NVR” 

1. Download and install ConfigTool.

2. Run the ConfigTool.

3. The ConfigTool should display your IP Camera’s IP address. Click the, “” icon to open Internet Explorer and access your IP Camera. Alternatively, you can input that IP address into your browser manually.

4. Login with the default credentials: User Name: admin Passsword: admin

Configure Internet Explorer Security Settings

Prerequisites

Video Instructions

Step by Step Instructions

1. Open Internet Explorer.

2. Click on the gear icon in the upper right hand corner

3. Click, “Internet Options”

4. Click the, “Security” tab.

5. Click the, “Trusted sites” icon.

6. Click the, “Sites” box immediately below the zones.

7. Input your devices IP address into the top box, click, “Add” and then, “Close”

8. Click, “Custom level…”

9. Click the drop down box at the bottom of this window, and change the setting to, “Low”

=>

10. Click, “Reset” and then, “Yes” in the confirmation dialogue.

11. Click on the, “Advanced” tab.

12. Ensure the following are ENABLED:

13. Click, “Apply” and then, “OK”

14. Reboot your computer, and try to access your system.

Add a Device via P2P using SmartPSS

Description

This allows you to add cameras or recorders via P2P to SmartPSS

Prerequisites

Video Instructions

Step by Step Instructions

1. Locate the serial number of your NVR or DVR. The serial number can be found at the following locations:

• 

On the underside or side of the unit

• 

In the web interface, under Info->Version

• 

On the system interface under Main Menu->Settings->Network->P2P

• 

On the system interface under Main Menu->Info->System->Version

2. Launch SmartPSS. At the main page click Devices

3. Click +Add to add a device

4. The Manual Add window will appear.

5. Use the drop-down box to change ‘Method to add’ to ‘SN(For Device Support P2P)’

6. Enter the Serial Number for the unit in the field SN.

Enter the username and password for the device then click Add

7. The added device will appear in the Device List

8. From the main page of SmartPSS click Live View

9. The added device will apear in the Device List and can be expanded to view all video channels from the device.

DDNS Setup

Description

DDNS stands for Dynamic Domain Name System. The main advantage for DDNS is If you have a dynamic ip address, (where your address can change monthly by your ISP if not static) the DDNS service will track and update with your new IP address automatically. So no matter what your numeric IP address is, your DDNS address will work even if your numeric IP address changes.

Prerequisites

(port 37777 is default, 38888 is an example)

Video Instructions

Step by Step Instructions

Step 1. From the Main Menu Select Network

Step 2. Select DDNS ➞ Check off the “Enable” box.

Step 3. Select “DDNS Type” from the Drop Down menu. Please Note depending on the series model of the recorder you will have either Dahua DDNS or Quick DDNS as one of the options from the drop down menu.

After DDNS is selected it will automatically generate a Host IP. In this case because Dahua DDNS is an option it is www.dahuaddns.com . If Quick DDNS is an option it will automatically generate the designated www.quickddns.com as the host IP.

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Step 4. Select either “Default Domain” or “Custom Domain Name”. By Selecting “Default Domain” a Domain Name for the device recorder is the MAC address for this recorder. In this case 4C11BF0B0436.dahuaddns.com is the designated default domain name for this particular recorder. By selecting “Custom Domain Name” you may choose a custom name up to 60 max characters. Please note if you are using a custom domain name you cannot use the same custom domain name from or for another device.

Step 5. Input your email address ➞ Select “Test” and if successful it will prompt a pop up “Successfully Registered” ➞ Select “Yes” ➞ Select “Apply” ➞ Select “OK” to save settings.

DDNS Web Registration and Management

For QuickDDNS Go to www.quickddns.com

For DahuaDDNS Go to www.Dahuaddns.com

Please Note You cannot access the settings, live view or playback of the recorder through DDNS.

Step 1. DDNS Registration Click on Not registered link → Enter the registration page → Follow system instructions to complete registration.

Step 2. Go to The email you registered with to activate ddns account.

Step 3. After you have activated your username, you can log in DDNS website to manage and view devices under your account. When you login DDNS website, go to Equipment where you can view and manage devices under your account. Click on device domain name link to open corresponding Web interface.

Dahua DDNS Setup

NOTICE

Notice of Discontinuation of DahuaDDNS & QuickDDNS

Click Here to Download PDF Document

Description

DDNS stands for Dynamic Domain Name System. The main advantage for DDNS is If you have a dynamic ip address, (where your address can change monthly by your ISP if not static) the DDNS service will track and update with your new IP address automatically. So no matter what your numeric IP address is, your DDNS address will work even if your numeric IP address changes.

Prerequisites

(port 37777 is default, 38888 is an example)

Video Instructions

Step by Step Instructions

1. Go to www.DahuaDDNS.com and

2. Click, “Not Registered”

3.Input your information, and click, “Register”

4. Open your email and locate the activation email. Click the link in that email.

5. If you see the below message, please proceed with the below instructions. 

Enable Domain Name Access on Device

1. After the device boots up, please wait 1 to 3 min until the network indicator becomes green.

2. Locate your device with the ConfigTool. Click Here to Download ConfigTool.

3. Input your device’s IP address into Internet Explorer, and login.

4. Go to Settings -> Network -> DDNS

5. Click, “Test” once the test is complete, click, “Save”

DDNS Setup No-IP

NOTICE

Notice of Discontinuation of DahuaDDNS & QuickDDNS

Description

This article is a step by step setup guide for NoIP DDNS. NoIP DDNS is Dynamic Domain Name System which is a method of automatically updating a name server. This is primarily used if your public IP address on the internet changes from time to time (dynamic IP). Setting this feature up will give you another configured hostname.

Prerequisites

(port 37777 is default, 38888 is an example)

Video Instructions

Step by Step Instructions

1. Go to https://www.noip.com/

2. Create an account -> Go to your email registered with noip.com. An email activation will be sent to your registered email to activate noip.com account.

3. Once account is activated select “Create Host Name Now”

4. Input a host name of your choice > Select Add “Host Name”

5. Login into Recorder via Web Service or Physical recorder. From the Main Menu select the network tab > Select DDNS on the left hand side. Check off “Enable” > Click on Drop down to select “No-IP”

6. Input host IP > Domain Name > User Name > Password > Do not forget to click “APPLY” to save settings.

Enabling Quick DDNS from Local Recorder

Description

This article is a step by step setup guide for Quick DDNS. Quick DDNS is Dynamic Domain Name System which is a method of automatically updating a name server. This is primarily used if your public IP address on the internet changes from time to time (dynamic IP). Setting this feature up will give you another configured hostname.

Prerequisites

(port 37777 is default, 38888 is an example)  

Video Instructions

Step by Step Instructions

1. From the Main Menu Select Network

2. Select DDNS ➞ Check off the “Enable” box.

3. Select “DDNS Type” from the Drop Down menu. Please Note depending on the series model of the recorder you will have either Dahua DDNS or Quick DDNS as one of the options from the drop down menu.

After DDNS is selected it will automatically generate a Host IP. In this case because Dahua DDNS is an option it is www.dahuaddns.com . If Quick DDNS is an option it will automatically generate the designated www.quickddns.com as the host IP.

.

4. Select either “Default Domain” or “Custom Domain Name”. By Selecting “Default Domain” a Domain Name for the device recorder is the MAC address for this recorder. In this case 4C11BF0B0436.dahuaddns.com is the designated default domain name for this particular recorder. By selecting “Custom Domain Name” you may choose a custom name up to 60 max characters. Please note if you are using a custom domain name you cannot use the same custom domain name from or for another device.

5. Input your email address ➞ Select “Test” and if successful it will prompt a pop up “Successfully Registered” ➞ Select “Yes” ➞ Select “Apply” ➞ Select “OK” to save settings.

.

DDNS Web Registration and Management

For QuickDDNS Go to www.quickddns.com

For DahuaDDNS Go to www.Dahuaddns.com

1. DDNS Registration Click on Not registered link → Enter the registration page → Follow system instructions to complete registration.

2. Go to The email you registered with to activate ddns account.

3. After you have activated your username, you can log in DDNS website to manage and view devices under your account. When you login DDNS website, go to Equipment where you can view and manage devices under your account. Click on device domain name link to open corresponding Web interface.

View the RTSP stream with VLC media player

Prerequisites

Example URLs

Video Instructions

Step by Step Instructions

1. Download and install VLC. Click here to go to VLC Homepage

2. Click Media—Open Network Stream.

3. Input RTSP URL in Network Tab.

4. Click Play button, then the video will display.

About the URL of the RTSP, please see the explanation as follows.

URL Syntax

rtsp://:@:/cam/realmonitor?channel=&subtype=

For example, we request the extra stream 1 of channel 1,the URL is: rtsp://admin:admin@10.7.6.67:554/cam/realmonitor?channel=1&subtype=1.

The IP Camera supports both TCP and UDP transmission forms. It also supplies basic authentication and digest authentication ways.The authentication process is similar with 3.2 Authentication.

For the RTSP port, it is 554 in default, If it was changed, please change the port number in the RTSP URL.

For the IPC, you can see the RTSP port in the Web page:

Two Way Talk Setup

Description

This section will show how to setup / use Two Way Talk function with Dahua devices.

Testing

Computer Audio Setup Prerequisite (WebUI, SmartPSS and DSS Express)

• 

Typical Computer Audio Interface (inputs/Outputs)

• 

Microphone plugged into Microphone input (red) Speaker plugged into Output (green)

• 

Both Microphone and speaker plugged into computer

SystemUI Old

Prerequisites

Video Instructions

Step by Step Instructions

1. From Live View

2. Hover the mouse cursor near the top of the screen until the bar appears

3. Click the Microphone icon to begin Two Way Talk

4. The icon will highlight when Two Way Talk is active

5. Click the icon again to end Two Way Talk

SystemUI New

Prerequisites

Video Instructions

Step by Step Instructions

1. From Live View

2. Hover the mouse cursor near the top of the screen until the bar appears

3. Click the Microphone icon to begin Two Way Talk

4. The icon will highlight when Two Way Talk is active

5. Click the icon again to end Two Way Talk

How to Setup FTP to Record Snapshots and Sub-Stream

1. Download SmallFTPD from the following link: http://sourceforge.net/projects/smallftpd/

2. In the root of one of your hard drives, create a folder titled, “FTP”

3. Locate the file you downloaded and extract the contents of the zipped file to the FTP folder you just created in the root of your hard drive.

Your computer should look similar to the image above.

4. Double click, “smallftpd.exe“

5. Click, “Settings” and then, “General”

6. Note the port, and click, “OK”

7. Click, “Settings” and then, “Advanced”

8. Click the box next to, “Use local IP” and click, “OK”

->

9. Click, “Settings” and then, “Users”

10. Click, “Add”

11. Input the following:

Login: admin