Guide How To Troubleshoot

Unable to Connect to IP Camera Guide

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Unable to Connect to

I can not connect to the IP channel.

There are following possibilities:

  • Check the camera is online or not. Use config tool or use PC on the same network to bring up a webpage for the camera.
  • Check IP channel setup is right or not (such as IP address, user name, password, connection protocol, port number.).
  • The camera has set the whitelist (Only the specified devices can connect to the camera).
  • Check supports IP channel or not. Only some series products support A/D switch function, it can switch analog channel to the IP channel to connect to the IP camera. From Setting*>Camera*>Channel Type, select the last channel to switch to the IP channel. Some series product products support IP channel extension, it supports N+N mode.
  • Check the IPC and the is connected or not. Please go to the main menu*>Setting*>Camera*>Remote to search to view the is online or not. Or you can go to the main menu*>Info*>Network*>Test, you can input IP camera IP address and then click the Test button to check you can connect to the IP camera or not.
  • Check IP channel setup is right or not (such as IP address, protocol, manufacturer, port, user name, password, remote channel number and etc.).
  • If using an POE (power over ethernet) please check if model has compatible power for and check if is powered on.

I can not connect to the IPC

  • Please make sure the IPC has booted up.
  • Check if IPC network connection is right and it is online. You can use a computer on the same network to login via IE or use the Config tool to see if it is online.
  • IPC IP is in the blacklist.Please refer to place of purchase if blacklisted.
  • The has connected to the too many IPC. It can not transmit the video.You can lower the resolution, bit rate, FPS, and set some of the to sub stream.
  • Check the IPC port value and the time zone is the same as the NVR.
  • Make sure current network environment is stable.
  • Check if there are IP conflicts such as another having the same IP address. Ping the IP address using command prompt. Use the to change the IP address.
  • Disable antivirus software and firewalls. In some cases, a computer’s antivirus utility will conflict a camera’s ability to send video, or a firewall setting may prevent the connection altogether.
  • Verify if Camera, NVR and computer you are using are on the same network.

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