Please check the network status of the system on the monitor. It must be “success” if you want to get a remote view on the phone and on the computer.
Right-click to call out the menu, then go to booting wizard to have the system internet status as bellow:
Please make sure the connection status is success.
If the network is not “connected”, please refer to below instruction to fix the network problem:
2. Please do not register the APP account and directly to add the system via the local login.
3. Add the system to the APP by using the serial number:
In the Device Information page, please input the information and click save button on the right upper corner:
4. If the device information is correct, the system could be added successfully, and you could view the cameras on the APP.
How to manually fix DVR/NVR’s IP?
1. Please use a computer that is connected to the same router and check the computer’s network information.
3. Please fix the system’s IP like the picture below.