Recorder Initialization

• When the recorder boots up the first time, you will see the Device Initialization window come up. The first screen has you choose a Location (Country), Language, and Video Standard. The most important option is the Video Standard. It needs to be set to NTSC for use in the United States. When the settings are verified correct, click the Next button.

• The 2nd window allows you to select your Time Zone and manually enter your time. Verify your settings and click the Next button.

• On the following page, you will set the device password for the admin user account. You will be have to enter a password that has a minimum of 8 characters. Passwords are case-sensitive, and you can use letters, numbers, and the symbols found along the top row of the onscreen keyboard. NOTE: Some software (ConfigTool on Mac OS, for example) will not allow you to use anything other than letters and numbers for the password. A minimum 8-character password with a combination of letters and numbers is sufficient for security purposes, as our recorders are less susceptible to Brute-force password attacks than other devices due to the account lockout. The Prompt Question field is used to create a password reminder, which can be viewed from the login screen once the recorder has been initialized.

• The next step is to create an Unlock Pattern connecting at least 4 of the 9 dots in a  3×3 grid. The pattern can be used in lieu of using the username & password on the local monitor. Left-click & hold the left mouse button to draw the pattern. If you choose to draw the pattern, you will be asked to draw it once, then draw it again to set it. Once you draw the pattern a second time, the screen will automatically change to the Password Protection screen. If you choose not to use the pattern, click the Skip button.

• The last step in the process is THE MOST IMPORTANT STEP if you wish to prevent the need for a backdoor password. You will be asked to choose and answer 3 Security Questions that will allow you or your client to reset the password. You may choose meaningful questions and answer them with unique answers, or you may choose to give the same answer to each question. Each question has a number of options, which can be accessed by left-clicking once anywhere in the Question field. If you choose not to set the Security Questions, click the Green button next to Security Questions to disable them. When you are finished with the Security Questions, click the Save button to continue.

• After the Device Initialization is complete, you will be taken through the Startup Wizard. Using the Startup Wizard will guide you through enabling auto-updates (although this is an option on our recorders, we do NOT yet have an upgrade server that will push out firmware updates to our cameras or recorders), general settings, Network Time Protocol (NTP) & Daylight Saving Time (DST), Network, P2P, Basic, Encode, and Schedule settings for your recorder. All of the Settings in the Startup Wizard can be configured later using the main menu. When you finish the Startup Wizard, click the OK button when you see the Thank you for purchasing our product prompt, and your recorder is ready to go.

Read Next :

1. Lorex Device Password Reset Guidelines
2. Uniarch DVR NVR all models password reset methods
3. Topsview XVR Pro AeEye Smartviewepro Zosi Password Reset QR Code

ICRealtime Password Reset

• To reset a forgotten password, right-click on the screen to bring up the System Login window. Click either the Forgot Pattern or Switch User buttons to go to the traditional login screen. There are icons to the right of both the User Name and Password fields. The icon next to User Name will show the Prompt Question that was set when the password was established when the mouse hovers over the icon. If the password is still unknown, click the Forgot Password icon to the right of the Password field . This will bring up the Reset Password – Security Questions screen, shown below. 

• Type the Security Question answers into their respective fields (answers are case-sensitive), then click the Next button. On the next screen, you will be asked to enter & confirm your new password for the admin account. Enter the password in the boxes next to New Password and Confirm Password, then click the Save button. 

• If the password is accepted, you will see the Successfully reset password message. Click OK on that message, and you will be taken to the System Login screen, where you will need to type your new password to access the settings. 

• Enter your new password to login.

Resetting a Recorder Password and Taking Ownership

Table of Contents

• Acquiring an Unlock Code
• Prerequisites
• Security Question Login Method
• Unlock Code Login Method
• Password Management
• Best Practices

Acquiring an Unlock Code

Users that no longer have credentials to login will need to fill out a Forgot My Password request using this link. An iCare specialist will work with you to facilitate this and provide an unlock code.

Prerequisites

• Serial Number of unit (This will be needed to generate Unlock Codes for units purchased after 2016)
• Date the recorder is currently set to (This is important in generating the proper Unlock Code as well)
• HDMI Monitor and USB Mouse attached to Recorder.  Login must be completed using the local GUI system. (Unlock Codes will not work through web GUI or software)

Security Question Login Method (If you have set Security Questions)

1. Using a mouse attached to the Recorder, right click and select “Main Menu”. This will populate the login screen. Click on “Forgot Pattern” as shown on image below.
   
   
2. Click on the “Forgot Pattern” as shown below.
   

   

3.  Answer the security questions then click “Next.”
   
4.  If answered correctly, you will be prompted to create a new password and to confirm the new password as shown below:
   

Unlock Code Login Method (If not using Security Questions Method)

1. Using a mouse attached to the Recorder, right click and select “Main menu”. This will populate the login screen. If your login screen requires a pattern, click on “Forgot Pattern” as shown on image below. Otherwise move to the next step.
   
   
2. Login with username “admin” and the Unlock code (or one of the unlock codes) given.
   
   
3. If successful, you may have a prompt populate as shown below. If so, create a new password under “New Password”  and type in the same password under “Confirm Password.” You can also create a Password Hint. The new password setup is now complete. If you do not have this prompt, you will be logged in to the Main Menu (as admin). Follow the next steps.
   
   
4. In the Main Menu, go to Settings > System > Account. Click on “Add User” as shown below. You will need to create an new admin level account (group level set to admin) to modify the “admin” account. This is because user accounts cannot be modified if they are currently logged in.
   
   
5.  Once you have created a new account, right click and go to Main Menu. Select “Shutdown” and then under the drop down, select “Logout” or “Logout Menu User” as shown below. This will log you out of the “admin” account so you can login with the new account that was set up in the previous step.
   
   
6. Right click then select “Main Menu.” Login with the new account that was set up in Step 4 then go to Settings > System > Account. Click on the “admin” account then click on “Modify”
   
   
7. Under “Old Password”, input the Unlock Code. Input a new password under “new Password” and copy that password under “Confirm Password.” Click “Save” when done.

Password Management

The management of usernames and passwords lies solely with the end customer. It is their responsibility to document and save these credentials.  IC Realtime does not save your device login information and is not able to provide any user created or changed user names or passwords. IC Realtime strongly urges end customers to document security system credentials in some type of password management system, like KeePass or LastPass.

Best Practices

• Document all of your credentials in a Password Management System, like KeePass or LastPass.
• When setting up a new recorder, follow the Initialization process and answer the security questions. In the event of a lost password, the security questions can be answered to reset the admin password (the security questions can be the same answers. It is recommended to document the questions and answers as well)
• Create a different admin level user / account as a backup as well as different accounts for lower level user access only.
• Setup a password Hint. If you have this option, creating a password hint will help to remember the password.

Lost Remote Access

Remote Access is the ability to see your cameras when you are not on site and there are two ways you can get remote access for your cameras. You can connect over a Peer to Peer (P2P) connection, by using the serial number of the recorder, or by port forwarding and setting up a DDNS. First verify which one you are connecting with before proceeding.

Q. Why can I only see my cameras when I am home?

A. Your device is most likely added for local access by the devices local IP. For remote access, please refer to our help documents on setting up P2P or by Port Forwarding.

Q. Why can’t I see any cameras on my phone but it works on other devices?

A. On some systems only 1 user can log into an account at once unless you check off “reusable” inside of the account settings of the recorder.

Q. Why can’t I see my cameras after changing internet provider / WiFi / router?

A. Changing your network / network devices can cause your recorder to not show your cameras remote because of a couple reasons. If you are using P2P, you can simply enable DHCP under TCP/IP and it should allow access.  If not Click Here for further P2P troubleshooting. If you are using a DDNS or static external IP then you will need to DHCP your recorder under TCP/IP and port forward your TCP port again. Once port forwarded, go to your DDNS settings under network and test the DDNS to ensure it picked up your new external IP.

Q. Why can’t I see my cameras after I reset my router?

A. If you reset your router and are using P2P then you need to DHCP your IP and it will connect again. If you port forwarded and can not see your cameras then this means the port forwarding rules you set for the recorder have been wiped. You will need to go into the router and port forward your TCP port for remote access.

For help port forwarding Click Here.

Load More : Topsview XVR Pro AeEye Smartviewepro Zosi Password Reset QR Code

Applications
The system is a standalone system. It need to connect with any monitor to
start live view (Such as PC monitor, TV etc.)
By adding a 3.5” SATA hard drive to the DVR, you can record&playback
videos.
By connecting the DVR to the Internet, you can view the cameras
anywhere anytime.

Note
This instruction is used to guide you install the system and remote
surveillance, more instructions please contact us

1 connecting your system:
1. Connecting your system

1 Connect the Camera to DVR and Plug Camera to power.
2 Connect monitor to the DVR with HDMI,VGA,BNC port
3 Connect the DVR to Router with an Ethernet cable
4 Plug the mouse to the USB port
5 Plug DVR to power1. Co

You will see the camera image on your screen within seconds
User Name: admin
Password: No password required, Pls just leave blank and login
Note: To protect your privacy, please right click Mouse > Go to Main
Menu > advanced>account> Users to change your password.
21 View on Smartphone

Step 1: connect the system with internet
A : how to connect DVR to LAN
Connect the DVR with router via Ethernet cable
B: setup the internet on DVR:
1 Right click the mouse>main menu>network
2 Please DHCP enable
3 Check if the DVR connect with internet successful y. right click the
mouse to get into DVR main menu>version>Nat status, only the Nat
status says “connected, The DVR have internet access

Step 2: Download the APP
Steps3s
Search XVRView on APP store or google play, or scanning the QR code:
How to find the DVR QR code: right click mouse get into DVR main
menu>Netword>Cloud

Step 3: Run the APP
A: Install the free XVRView
B: Tap click local login or Register a new user
C: Login the App, Tap Device Manage > Tap + button.

3 on PC Client Software
D: Config the following:
1 Name: make your own name.
2 Device ID: DVR SerialNo,you can find the SerialNo: main
menu>version>SerialNo
3 GID: Scan the QR code: right click the mouse>guide> Scan the “SN”
code
4 user’s name: admin
5 password: DVR login Password (default: No password, leave it blank)
6 channel: 4 or 8

3 View The Cameras on PC:

Open IE browser，enter into http://www.topscloud.net to log in Cloud
service network website.
1: Click “download” to download the activeX on your PC
Note: when first log in, you need install ActiveX, IE default stop the
ActiveX，so please go to <internet option>–<safe>–<custom
level>–<ActiveX>, and enable all ActiveX.
2 Choose by device: you can find the device id on DVR setting: main
menu>info>version>serial number
3 Enter the user and password, default is admin no password.
4 Record video:
If you system don’t come with hard drive, you have to install a SATA
3.5 inch internal hard drive to record. This system works with most
3.5”SATA Hard Disk or 3.5 internal hard disk.

1. Install a Hard Disk (if your system has preinstalled Hard Disk,
please skip this step)
Unplug your DVR from power, unscrew and remove the top cover.
Connect the SATA power and data cables from the DVR to the
corresponding ports on your Hard Disk (as shown).
Place the Hard Disk into the DVR. Any cable should cross up over the
Hard Disk.
Holding the Hard Disk and the DVR, gently turn it over and line up the
holes on the Hard Disk with the holes on the
DVR. Using a screwdriver, screw the provided screws into the holes.
Assemble the cover.
Note: after you install a hard drive, please format the hard drive, right
click the mouse>main menu>record>HDD manage> format Disk
2 Setup to Record video:
Right click the mouse to get into DVR main menu>record>record

[Channel]: select the channel you want to record
Length/min: the recording video length
Schedule: Record according to the set video type (regular, detect, alarm)
and time section.
Manual: Record no matter the channel in any state.
Stop: Stop recording no matter the channel in any state.
Day: From Sunday to Saturday, if you select All.
[Recording type] set recording type.(Standard, Motion)
If you want to motion detection only, pls tick the square of motion only.
5 Playback video
Got into the DVR main menu>playback

Record querying conditions include: file storing place, record
time,record channel, record type (regular, alarm, manual). After
chose the querying condition, click search button , If files exist, you
can see the corresponding color displaying in the time column, Click file
list button , you can see the files one by one displaying.
Double click the files you want to playback in the file list or click in the
time column to playback.
Sync Mode: Enable sync mode, multiple channels playback at the same
time.
Zoom in: Click left mouse to drag out an area, and then move mouse into
the area, after that click to enlarge, double click left mouse to exit
amplified state.
6 Motion detection Recording:
Get into the DVR main menu>sensor>motion detection

Select the channel you want to setup motion detect recording and tick
enable
Setup the sensitivity to minimize the false alarm
Region: you can select the motion detection area
Setup the the time duration
Setup motion detect linkage, tick send email, it will email alarm you
when motion triggered.
7 Email alert
Get into DVR main main menu>network>email

7 Video Backup
Plug in a USB flash disk to the DVR USB port
Get in the DVR main menu>backup

1. Reset the password via the security questions.

Please click the Forgot Password option on the below page, and then answer all security questions. The answers are set up by yourself when you set up the system for the first time.

2. If you forgot the answers, please reset the password via the verification code.

1) Click “Forgot the answer”

2) Download the APP named Sannce Smart on your phone. You can find the APP on the google play store or APP store.

Login to the APP and click the Main Menu in the upper left corner. Click “Recover Password“.

3) Go to the below page and scan the QR code on the DVR monitor. Then you will get a verification code on the APP.

4) Then please input the verification code on the below page. Click Ok and you can set up a new password for the system now.

1. Please check the network status of the TSCLOUD system. If the users want to view the cameras remotely, the status must be connected.  It could be checked on the Main Menu–>Version>Nat Status.

If it is not connected, please refer to the below link to fix it:  Bottom Post

2. Download the software on your PC named VMS. Here is the download link:

http://www.sanncegroup.com/document/TS/VMS.exe

3. Run the software and set up a password for the software. It is better to enable Auto Login.

4. Set up Password Protection in case you forgot the login password.

5. Click the Device and Add. Then please choose TSCloud as the method to add.

6. Input the information about your DVR. The password is the login password of your DVR, not the login password of the software.

7. The Device ID can be found on the DVR monitor. Here is a picture:

8. After that, please go back to the Live View page. Double-click the cameras to view them.

What to Do if Your Device’s Nat Status Does Not Show Connected?

If the users want to view the cameras remotely, the status must be online.  It could be checked on the Main Menu–>Version>Nat Status.

If it is not connected, please try the below troubleshooting:

1. Make sure the receiver is connected to a router via ethernet cable. You can try to change another ethernet cable and another router port to check.

2. Go to Main Menu–Network, uncheck ‘DHCP‘ and change the Primary DNS to “8.8.8.8“, then click ‘Apply‘. Then please check the Nat Status again.

3. If the Nat Status is still not connected, please go back to Main Menu–Network to check “DHCP” again. Then please check the Nat Status again.

4. If it still does not work, please submit a request here to the technical support for more details.

We have an established in-house research and development capability that drives our program to increase our capability to build our own intellectual property rights for various network video surveillance products in close cooperation with various well known manufacturers such as Texas Instruments (TI), Analog Devices, Inc. (ADI), Sony, OVT, Micron and many more well known enterprises to promote research and development in the field of video processing technology.