Introduction

Panasonic Security Systems are renowned for their reliability and advanced features, offering top-notch security solutions for both residential and commercial properties. This comprehensive manual guide will walk you through every aspect of using a Panasonic Security System, ensuring you get the most out of your investment. From installation to troubleshooting, we’ve got you covered.

Table of Contents

Understanding Panasonic Security Systems

Panasonic Security Systems offer a wide range of features designed to provide robust security for homes and businesses. These systems include high-definition cameras, advanced motion detectors, and user-friendly control panels, ensuring comprehensive protection.

Overview

Panasonic Security Systems come in various models tailored to meet different security needs. Whether you need a simple setup for a small apartment or a complex system for a large business, Panasonic has a solution.

Features and Benefits

Choosing the Right Panasonic Security System

Selecting the right security system involves considering various factors such as the size of your property, specific security needs, and budget.

Factors to Consider

Product Comparison

Panasonic offers several models with different features. Compare specifications to find the best fit for your needs.

Pre-Installation Planning

Proper planning is essential to ensure a smooth installation process.

Site Survey

Conduct a thorough site survey to identify the best locations for cameras and sensors.

Equipment Requirements

List all necessary equipment and ensure compatibility with your Panasonic Security System.

Panasonic i-PRO SmartHD Security Cameras Video

https://www.youtube.com/watch?v=yhBQZjmQFEM

Installing Your Panasonic Security System

Follow this step-by-step guide for installing your security system.

Step-by-Step Guide

Tools Needed

Setting Up Your Panasonic Security System

Once installed, configure your system for optimal performance.

Initial Configuration

Network Setup

Understanding the Control Panel

The control panel is the heart of your security system.

Key Functions

User Interface

The interface is designed to be intuitive, making it easy to navigate through settings and options.

Adding and Managing Devices

Expand your system by adding more devices.

Cameras

Install additional cameras to cover more areas.

Sensors

Add motion detectors, door/window sensors, and other accessories.

Customizing Security Settings

Tailor the system to your specific needs.

Alerts and Notifications

Set up custom alerts for different types of events.

User Permissions

Manage who has access to your security system.

Using the Panasonic Security App

The mobile app allows you to control your system remotely.

Features

Mobile Access

Download the app from the App Store or Google Play.

Monitoring and Surveillance

Keep an eye on your property at all times.

Live View

Access live footage from your cameras.

Recording and Playback

Record footage and play back important events.

Maintenance and Regular Checks

Regular maintenance ensures your system operates efficiently.

Routine Maintenance

System Health

Regularly check system health through the control panel.

Troubleshooting Common Issues

Resolve common problems with these tips.

Error Messages

Understand and fix common error messages.

Connectivity Problems

Ensure a stable network connection to avoid interruptions.

Enhancing Your Security System

Improve your system by integrating with other technologies.

Integration with Other Systems

Combine with home automation or other security solutions.

Upgrades

Upgrade firmware and hardware to access new features.

Data Security and Privacy

Protect your data with these tips.

Encryption

Ensure all data is encrypted.

User Data Protection

Follow best practices to protect user information.

Understanding Warranties and Support

Know your warranty and support options.

Warranty Details

Check warranty coverage for different components.

Customer Support Options

Contact Panasonic support for any issues.

FAQs About Panasonic Security Systems

How do I reset my Panasonic Security System? To reset your system, follow the instructions in the user manual or contact customer support.

Can I integrate my Panasonic Security System with other smart devices? Yes, Panasonic systems can be integrated with various smart home devices.

What should I do if my camera stops working? Check the power supply and network connection. If the issue persists, contact support.

How often should I update my system’s firmware? Regularly check for firmware updates and install them to ensure optimal performance.

Is my footage stored locally or in the cloud? Panasonic systems offer both local and cloud storage options.

Can I access my system remotely? Yes, use the Panasonic Security App for remote access.

Advanced Features and Customization

Explore the advanced capabilities of your security system.

AI Features

Leverage AI for enhanced motion detection and facial recognition.

Custom Integrations

Customize your system with third-party integrations.

Cost Considerations and Budgeting

Plan your security investment wisely.

Cost Analysis

Compare the costs of different Panasonic models.

Budget Planning

Allocate budget for installation, maintenance, and upgrades.

Case Studies and Real-Life Applications

Learn from real-life examples.

Success Stories

Read about how others have successfully implemented Panasonic Security Systems.

Practical Uses

Discover various applications of security systems in homes and businesses.

Future Trends in Security Systems

Stay ahead with emerging technologies.

Emerging Technologies

Keep an eye on new developments in security technology.

Innovations

Explore innovative features that are shaping the future of security systems.

Conclusion

Panasonic Security Systems provide reliable and comprehensive security solutions. By following this manual guide, you can ensure your system is installed, configured, and maintained correctly, providing peace of mind and enhanced security for your property.

Smart Motion Detection Cameras
Security Camera  carries cameras with incredible features for security, such as Smart Motion Detection Cameras also known as SMD+!

Motion Detection is a technology that has been utilized for years to detect changes in image quality on DVRs and COAX cameras. With the addition of AI, it has now become even more powerful! Before we go into why SMD is so great, let’s examine what motion detection is and what it does!

General Motion Detection and its function is to detect (see) movement (signature) via pixel changes in the image. What it means is that if an object moves within the camera’s field of view, the camera’s motion detection function will be able to see it by knowing that the pixels in one frame are significantly different than thus of the previous frame. There are a variety of possible outcomes from this, including recording, alerting through the app, and even triggering an alarm out. You can describe it as simple as that! How does it work, you ask?

First knowing what pixels are helps understand this process. The pixels that make up an image or screen are what makes up the picture. When a motion detection sensor compares two images, it is looking for how the pixels appear in one moment and how they appear in the a following frame, or still image.

In general, cameras take in a fixed view from any given place and process the pixels in the image as they might remain the same. In this example, the floor and walls, street signs, and other static objects aren’t likely to suddenly shift. These static elements make up the pixels in the image, and motion detection can identify when they change. Though subtle changes such as shadows might occur, MD is unable to detect them due to their gradual nature. A car or a person crossing the scene, on the other hand, may result in a sudden and chaotic change in pixels. MD might consider a motion event as a consequence of a sudden change in pixels.

When it comes to motion detection, there are three critical aspects that determine whether or not a change in pixels is considered a motion event. These settings are adjustable from most IP cameras, and they are referred to as sensitivity, threshold, and anti-dither. You can fine-tune your Motion detection to ensure that objects are of similar size or movement, moving more or less, and for a longer or shorter period of time.

Motion detection is an essential aspect of recording motion pictures. It’s crucial to identify suspicious activity in the moment in order to obtain a notification on your cell phone or through email if an unexpected event occurs. After all, motion footage is recorded when a recorder captures motion footage. The yellow tinge on the video frame that identifies it as motion-tagged footage is usually used in addition to the standard green tinge when a non-motion-tagged recording. By saving recording space, you can find footage that might have an event in it faster. Additionally, you can limit the size of the data file by setting your cameras to record only when motion is detected.

Motion Detection is helpful, but from, time to time it can produce errors or false alerts like any security technology. That’s why we have introduce Smart Motion Detection Cameras to help aid with motion detection even further.

Smart Motion Detection Cameras 2024

With Smart motion detection, SMD DVRs can process advanced video data calculations on the fly, eliminating human or vehicle objects from the picture. That’s what AI-powered SMD DVRs do! With SMD, this AI function can use its processing power to eliminate objects from the picture entirely.

You now have the ability to monitor a scene for motion, but limit that monitoring to only for the specific things you want it to look at! Imagine a busy parking lot full of cars that is normally off-limits to pedestrian traffic outside of employee activity. No longer will your SMD-powered DVR remove all vehicle targets when it applies to only moving where they shouldn’t! In the same token, you can focus your SMD system exclusively on people targets, eliminating anything it deems nonhuman from the events list. No more cats, raccoons, leaves, or squirrels activating your motion alerts at night!

Hybrid DVR systems are currently the only AI-based alert tracking systems that can really take alert tracking to the next level using SMD and SMD+. COAX-based systems are now even more viable than ever before, thanks to SMD and SMD+. We now carry COAX and IP cameras as well, which makes adding an IP camera to a Hybird DVR system feasible!

SMD is also available on our IP camera systems natively, which means no matter what type of system you have and are upgrading, or if your purchasing something new, you can rest assured we can help you get the power of SMD  and Smart Motion Detection Cameras working for your location today!

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Understanding the Basics: What You Need to Know Before Buying

Before diving into the different types of security cameras, it’s crucial to understand some basic but important considerations that will influence your choice.

Identifying Your Security Needs

When considering the installation of a security camera system, the first step is to assess your specific needs. The requirements of a sprawling estate versus a cozy apartment differ vastly. Similarly, a retail business will have different security needs compared to a manufacturing unit. Begin by asking yourself the following questions:

Answering these questions will lay a solid foundation for your search and ensure that you don’t end up with a security camera system that’s either overkill or insufficient for your needs.

Security Camera Buying Guide and How to Choose

Considering the Location

The location where the cameras will be installed plays a pivotal role in your decision-making process. Indoor cameras differ significantly from outdoor cameras, particularly in terms of durability and weather resistance. If you’re considering outdoor surveillance, ensure the cameras are weatherproof and have adequate night vision capabilities.

Exploring Security Camera Technologies

When choosing a security camera, it is critical to understand the differences and similarities between IP security cameras and HD over coax security cameras to select the right type for specific needs.

What are IP Security Cameras?

IP (Internet Protocol) security cameras are digital video cameras that use networks to transmit image data and control signals over an IP network. These cameras can be directly accessed from a network connection, making them highly versatile for a variety of settings.

Advantages of IP Security Cameras

High Resolution: IP cameras are known for high-resolution images, which can go up to 4K resolution, allowing for clearer and more detailed images.

Scalability: They are highly scalable as one can easily add more cameras to the existing network without significant infrastructure changes.

Remote Accessibility: IP cameras can be accessed and controlled remotely, making it possible to monitor footage from anywhere in the world via the internet.

Disadvantages of IP Security Cameras

Cost Factors: They tend to be more expensive than other types, both in terms of initial setup and maintenance.

Network Dependency: These cameras require a stable network connection, which can be a limitation in areas with poor connectivity.

What are HD Over Coax Security Cameras?

HD over coax security cameras transmit high-definition video over coaxial cable. These cameras are an upgrade from the traditional analog CCTV systems, providing better resolution and clarity without the need for new cabling infrastructure.

Advantages of HD Over Coax Security Cameras

Cost-effectiveness: Generally less expensive than IP cameras and utilize existing coaxial cable setups.

Ease of Installation: They are relatively easy to install, especially if replacing existing analog systems.

Reliability: Less dependent on network bandwidth and do not suffer from network-induced lag.

Disadvantages of HD Over Coax Security Cameras

Limited Resolution: While improved over analog cameras, their resolution does not compare to the high levels achievable by IP cameras.

Scalability Issues: Adding more cameras often requires additional DVRs (Digital Video Recorders), which can complicate the system.

Comparing Video Quality and Resolution

When it comes to resolution, IP cameras generally offer more with options going up to 4K, whereas HD over coax typically maxes out at 1080p. This makes IP cameras a better choice for scenarios where detail is critical.

Comparing the Cost Implications

IP cameras have a higher upfront cost primarily due to the need for networking equipment and possibly, higher quality cabling. However, HD over coax cameras often involve less expensive equipment but might incur more costs if extensive cabling is needed.

Remote Access Capabilities

Both IP camera systems and HD over coax camera systems excel in remote access as they can be configured for view from any location thru PC, cell, or tablet through the internet. 

Use Case Analysis

For large, expanding facilities or highly detailed surveillance needs, IP cameras would be more suitable. In contrast, HD over coax cameras are well-suited for smaller setups or where budget constraints are significant.

Future Trends in Security Cameras

The future likely holds further enhancements in camera resolution and network capabilities for IP cameras, and continuous integration of advanced analytics. HD over coax might see improvements in compression and transmission to allow for higher resolutions.

Both IP and HD over coax security cameras offer distinct advantages and disadvantages. Your choice should depend on your specific needs, budget, and desired scalability. Understanding these aspects will guide you in choosing the most suitable type.

Exploring Types of Security Cameras

With a basic understanding of what to consider before purchasing, let’s delve into the most popular types of security cameras available on the market.

Dome Cameras

Dome cameras are named for their dome-like shape, making them more discreet than other types. They’re excellent for indoor use, especially in retail or commercial settings, where they can blend in with the decor while providing a wide viewing angle.  In addition, most of our dome cameras are also vandal resistant.

Bullet Cameras

Bullet cameras are long and cylindrical. They are typically used outdoors, mounted on walls or ceilings. These cameras are known for their strong night vision capabilities and long-distance viewing, making them ideal for monitoring large areas like backyards or parking lots.  Whether you need a wide angle or a zoom we have the perfext bullet security camera for you. 

Wireless vs. Wired Cameras

Another crucial consideration is whether to go for wireless or wired cameras. Wireless cameras offer flexibility in placement and are generally easier to install. However, they depend on your Wi-Fi signal’s strength and can be more susceptible to interference. On the other hand, wired cameras require a more complex installation process but provide a more stable and reliable connection, making them well-suited for extensive surveillance systems.

Smart Cameras

Smart cameras come with features like motion detection, facial recognition, and automatic alerts. These cameras not only record footage but also analyze it, sending you notifications when something out of the ordinary happens. They’re perfect for homeowners who want to stay informed about their property’s security in real time.  We also have specialty cameras such as PTZ, license plate, and fisheye cameras.

Key Features to Look For

Delving deeper into the specifics, here’s what you should look for when shopping for a security camera:

Selecting the right security camera for your home or business requires careful consideration of your specific security needs, the features you value most, and the type of camera that best suits your space. By taking the time to understand the different options available and what each offers, you can make an informed choice that ensures your property is watched over effectively. Remember, the goal is not just to deter potential intruders but to give you the confidence that comes with knowing your space is secure. Whether you opt for a dome camera for your business interior or a bullet camera for outdoor surveillance, ensuring your peace of mind is the ultimate priority.

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1.Download the mobile APP (Guard Viewer) and Sign up

for an Account

Further support, plz email us at email love@hiseeu.com

Or contact us at +1 917 688 222

Download the mobile APP and Sign up for an Account

1. Download and install the app.

Please scan the QR code to download the free APP “Guard Viewer”

You also can visit the Apple Store or the Google Play Store to download the Guard Viewer app for iOS or Android devices. Alter installation, tap the icon to launch the app.

2.Register an account and login

For first time use, please create a new account and add the following steps:

Please tap Sign up and follow the on-screen prompt to register an account by email.

2.Add Device to APP(Guard Viewer)

YS AHD TVI Security System User Guide v1

Further support, plz email us at email love@hiseeu.com

Or contact us at +1 917 688 2228

Add Device to APP(Guard Viewer)

Auto add is not suggested. Please tap on “Later” if you see this message box.

In this situation, it will Auto Search to discover the NVR device connected to the local network. But once your mobile phone disconnects with LAN WiFi, you will not be able to view it anymore.

Please Add devices in this way

1.  Please Tap on  “ Menu” icon> Tap on “Devices”> “Add” ,

2.  Tap on “Scan”> “OK ” to scan the NVR QR code

3.Navigate to “Menu– Network> Basic> P2P”

• If the Device Status is “Network connected…” , means device is online   and ready for remote view

• If the Device Status is “Offline” , please check the network connection first, if the problem remains, please feel free to contact us at  Love@Hiseeu.com   

After you add the device successful, the “Device status” will be “Online”, and your APP account username will display here.   • You can check your APP user name by navigate to “Me”

• If the username doesn’t belong to you, please click on “Delete” and add it again.

4. add NVR by scanning device QR code and click on “save”

5.    Please Tap on “Menu ” icon, Tap on “Live View” “Add”

6.  Select the device and tap on “Start Live View ”

3.Device shows “Offline” (system kit to app)

Device shows “Offline” (system kit to app)

1. If the device shows offline on the mobile phone app, we need to make sure the NVR is connected to the network perfectly or not

2. Go to your monitor that is connected to NVR, and check out the network status first navigate to this path first: “Menu–Network–Basic–P2P”, also check whether the device status is online or not,

3. Also go to “Menu–Network–Advanced”,to disable the “PPPoE”

4. if it shows: network disconnected, plz enable the DHCP in this path ” Menu–Network–Basic-TCP/IP ” and click “Apply”. After that, go back to “P2P” and check if the device status is online or not

5. if you connect the network cable to the lan port or the lan/wan port of the router

We need to connect it to the lan port of the router,plz take a photo of yours for us to check.

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If the P2P show connect the network ,but the app also show the offline,please delect the device on your APP and re-add it again.

4.Enable push alerts on APP

Enable push alerts on APP

5.Why I can’t remote view when the network is outside？

Why I can’t remote view when the network is outside？

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Cause: Customer doesn’t follow the instructions on the user manual and add the device in a local adding way, so we suggest them to delete the device first, and re-add the device again like this FAQ

https://www.hiseeu.com/a/help/article/53969

6.APP Share Device

APP Share Device

One device is linked to one user only. The NVR system can only be controlled by one authorized account, which can share the device with others to prevent attack or hacking.

There are 2 ways to share the device with others. For the admin user, please follow the instructions to share the device:

1.Type in “Menu Icon ” and navigate to “Devices”

2. Tape on “… ” > “Share”, You can select a single channel to share or select the entire NVR system to share

3.Share the device by typing in the user name you want to share and selecting the function as needed.

• The other user needs to register a Guard Viewer APP account and provide the user name for sharing.

• After that, when this user login the APP will find the device by navigating to “Devices”.

4.Share the device by generating a QR code

• Create a sharing password and set the valid period

• Click “Generate”, your APP will generate a QR code

• Other users can use the APP to add the device by scanning the QR code you sent

7.Add Device on Guard Station PC Client Software

Add Device on Guard Station PC Client Software

Further support, plz email us at email love@hiseeu.com

Or contact us at +1 917 688 2228

Add device to “Guard Station” Download link: https://www.dropbox.com/sh/jeftu4sqwy4y1u8/AAD4PkyEJxg6j4H1n20PxBkZa?dl=0  

Please sign up for the mobile APP(Guard Viewer) account and add the device first.

Download and run “Guard Station” on the PC

1) Please Navigate to “Device Management”> “Cloud Device”> Click on “Login”

2) Login with your APP account and password.

3) After Login, the device you added to the APP will list here

Please click on “Control Panel”> “Live View”> Double-Click Camera to load the live view video

8.Guard Station shows “offline”

Guard Station shows “offline”

plz check local NVR is connected to network perfectly or not,If your NVR hasn’t connected to the network yet, it will show “offline” in your PC Client “Guard Station”

Plz go to your NVR that is connected to Monitor,

Check out the network status, first navigate to this path first : “Menu–Network–Basic–P2P” ,and check the device status is online or not,

if it shows: network disconnected, plz enable the DHCP in this path ” Menu–Network–Basic-TCP/IP ” and click “Apply” , After that, go back to “P2P” and check if the device status is online or not

9.Not Recording? HDD not working?

Not Recording? HDD not working?

Right-click the mouse from “Menu–Storage–Hard Disk”

If there is no hard drive information or Status shows Abnormal, the hard drive is having an issue

10.AHD5 Modify the Camera model

AHD5 Modify the Camera model

（Please notice that AHD5 cameras only the TVI camera model have the audio function，the AHD5 cameras we sell seperately is the AHD model so it should modify the TVI model to have the audio function)

1. Click the OSD Menu Control , then click the arrows to the Menu t hen click the icon to select the “VIDEO SETTING ”

2.Select the VDEO SETTING and click the arrow to enter.

3.Then Select the “TVI ” on the HD, then click the “APPLY&REBOOT “and then click the “RETURN “and the “EXlT” back to the Version

4.Finally Turn Audio On

11.Forget DVR Password

Forget DVR Password

If you forget your current password, please follow the instructions to reset it.

1. In the system login interface, please click on “Enter Password” > “Forgot Password”

2. If you filled in your email address as a reserved email when you set up the system, you can reset the device password via the APP(Guard Viewer)

In NVR interface, tap forgot password.

1. Scan the above QR code by APP “ME–General–Forget Device Password” , and the security code will be sent to your email address.

2. If you haven’t set up an email before, or have any difficulties resetting the password, please take a screenshot of this interface(Serial No. please also make the code is as clear as you can ), and email us at love@hiseeu.com , since we need the serial number to produce a new password by using an internal tool

12.One or two cameras are not working

One or two cameras are not wokring

(1) BNC Cable connected to Camera is broken

Step: Use another BNC cable to connect the camera to have a try

(2) The port of the DVR box is broken

Step: After changing the BNC cable, and still there is no camera image, plz insert the camera into another port of the DVR to have a try

(3) Camera is broken after troubleshooting with the steps （1）-（2）

13.Four cameras or above are not working

Four cameras or above are not working

Four cameras or above not working is an abnormal situation. It’s not only a camera issue, which could be related to a power supply or power splitter connected to four cameras

If the power supply or power splitter connected to four cameras is broken, which can’t provide power supply to cameras

Step:

(1）Change to another 12V 2A Power Supply to connect to four cameras to have a try. We wanna make sure if this is related to the power adapter

(2) Change another 1-4 way power splitter to connect four cameras to have a try. We wanna make sure if this is related to the power adapter

( If you do not have another power adapter/splitter, plz use the other power adapter connected to the four normal cameras)

After making sure the power supply or power splitter is doing fine, but still no camera image, which means the DVR box is having issue

4.Eight Cameras are not working

Eight Cameras are not working

Please check your camera connection is correct ， if the connection is correct ，

i t’s mostly possible the DVR box is having issue, and need a new DVR box replacement

Further support, plz email us at email love@hiseeu.com

Or contact us at +1 917 688 2228

15.How to record the event only？

How to record the event only ？

Please click the mouse to the Menu then click the “ Storage ” and then click the “ Recording Schedule ”，“ Select Camera ” then click the “ enable Schedule ” click the “ Audio Storage ” then select the color of record type and fill in the corresponding time and date.

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This guide explains the setup for each option so that you can determine which one is best suited for your needs and scene..

How to find the camera’s light settings in its web interface:​

Even if the camera is connected to an NVR, before anything, you will need to log into the camera directly to access the advanced image and light settings to enable the different light modes, as these are not accessible from an NVR.
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By default, your camera will be set to remain in ‘ColourVu only’ mode during low-light, meaning the white light will be constantly on when it is dark and never use its IR. The below sections will show you on how to configure the new ‘Smart Hybrid’ mode, ‘IR only’ mode, and ‘ColorVu only’ mode.
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How do I set my camera to Smart Hybrid mode:​

This mode is utilises both the IR and white LEDs built into your camera. It is useful as it allows you to keep your cameras to stay discreet in IR mode while there is no activity in your scene, and then switch to full colour when a person or vehicle is detected by putting white light on the scene, providing you with all of the additional information a colour image offers while also acting as a deterrent.

Here are the steps to enable this mode:
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How do I set my camera to ‘IR only’ mode:​

This mode is recommended if you would like the camera to be as discreet as possible and your scene is dark at night, as the camera will use its IR LEDs all the time at night and then switch back to colour during the day, meaning the white light is never used.
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How to Configure Light Settings on Hikvision Cameras

How do I set my camera to ‘ColorVu only’ mode:​

This is the opposite to IR mode, as the camera will turn on its white light at night and keep it constantly on, meaning that its IR is never used. This mode is ideal if you are not worried about the camera being discreet and prefer a colour picture 24/7.
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How do I find my Hikvision device and edit its network settings?

You probably want to be able to view your camera feeds remotely wherever you are; either in a web browser, the iVMS-4200 software, or the Hik-Connect mobile app. All IP CCTV devices communicate over your LAN (local network) and have a unique location on the network. So, you will need to be able to locate where the device you want to view is and make sure it has the right settings for it to work on your LAN. You will then be able to access the device from a PC or mobile device, and connect it with the rest of your CCTV system.

Please follow the steps beneath to find and correctly set your Hikvision device’s network settings.
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Step 1:
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The first step is to work out if you need Hikvision’s SADP tool or not. If you only need to discover and access an NVR and some Plug and Play cameras connected directly to its PoE ports, then you don’t need to use it.​

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If you aren’t using the SADP tool:​

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Or, on the NVR’s local GUI (Graphical User Interface – when operating the recorder from a connected monitor and mouse), go to:​

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System → Network → TCP/IP​

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Here, you can view and change the NVR’s network settings to match your LAN which is explained in step 2 – you can then ignore the rest of the steps.​

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If you are using SADP:​

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If your cameras are connected to your LAN, rather than to an NVR’s PoE ports, you will need to install the SADP tool. This scans for all Hikvision devices on your LAN by their MAC addresses. Now, follow steps 2-5 below.​

Step 2:

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You now need to identify some of your LAN’s settings, which you need to set to match on your devices.​

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From a Window’s PC, you will need to use the Command Prompt tool to find these.​

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If you’re using a Mac, then you can find these by launching System Preferences, and then going to:​

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Network → Advanced (make sure your Wi-Fi/Ethernet connection is selected on the LHS) → TCP/IP​

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Make a note of the following numbers, as you will need to use them when changing your device’s network settings:​

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IPv4 Address – This is the IP address of the computer that you are using. This address is therefore already occupied, so you will not be able to assign any other devices to this specific address. The digits after the final decimal point indicate where the device is located within the range of your local network, which spans 1-254. You’ll need to change the number after the third period (or full stop/dot) to something that is between “1” and “254” and not already occupied by another device on the LAN.​

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NB – Please see these guides for instructions on checking if a proposed IP address is occupied:​

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How-to: How do I find my router and PC’s IP address using a Windows PC?​

How-to: How do I find my router and Mac’s IP address using a Mac?​

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Subnet Mask – This shouldn’t need to be changed on the NVR, it will usually be “255.255.255.0”.​

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Default Gateway – This is the IP address that’s been assigned to your router. Any device being added to your system needs to be within the range of your gateway in order to be discoverable.​

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Step 3:

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Now, launch the SADP tool again. It should show a list of all the Hikvision devices on your local network and their default network settings. Provided the device is being powered and has a connection to your LAN, then it will show up here. You can also alter the device’s network settings here, and check things like the model number, serial number, the firmware version installed on it.​

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NB – Remember that any camera that is directly connected to your NVR’s PoE ports will not show up in SADP. This is because the NVR hides any cameras directly connected to it from SADP on its own “subnet”, which is separate from your local network. Don’t worry though, as you won’t need to change the settings for these cameras. ​

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Step 4:

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Tick the box beside your device to view and edit the network settings.​

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If the device hasn’t yet been connected to the network then it will show as “Inactive”. You will be asked to set a password for it when you click the tick-box for it. For more instructions on activating your device, please see Part 6.​

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Once activated, ticking the box beside your device will change the network settings in the “Modify Network Parameters” window, so that they match your LAN. You need to make sure that you enter the password for that device before clicking “Modify” for these changes to be saved.​

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Step 5:
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Check that these changes have been reflected in the SADP device table – you may need to wait a few minutes before refreshing. If they have, then you should be to carry on with getting this device connected to the rest of your system.​

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NB – If you aren’t the camera’s first owner then you will need to perform a hard reset on it. This will reset the device to its inactive factory state so that you can set new password by activating the camera in SADP. Once this has been done, SADP will allow you to modify each network setting edit the network settings to match your LAN so that you can use the device standalone or add it to your NVR remotely.

How do I set up events and email or push notifications on my Hikvision camera?

Video Analytics, or “VCA events”, are some of the most useful features available on a Hikvision camera. Using these will mean that your footage is analysed in real-time for any activity or abnormalities with your system that you would like to receive an alert for. The different events that are available currently (which ones are available varies which each model of camera) include:

This guide will cover the setup of three of the most popular event options:

Motion Detection – This is one of the first AI options that was introduced and will analyse your footage for any moving object in a specified part of your scene and can alert you as soon as it is detected. As it detects motion in its most basic sense, it uses less of a camera or NVR’s processing power than the other event options, meaning it is always available regardless of your video compression settings.

If you are not using a device with AcuSense then this option will give you the most false-positive alerts, as it offers the fewest ways for filtering out moving objects that you are not interested in, such as object size and the direction or duration of the motion.

Intrusion Detection – This is similar to motion detection in that it will alert you when a moving object is detected within a predefined “intrusion zone”. However, this is better if you want more control over when you are alerted as it will only notify you when a moving object enters the zone, rather than whenever movement occurs within it. This event type also allows you to specify the size of trigger objects, as well as how much of an object enters the zone and for how long before you are alerted.

Line Crossing Detection – This option is particularly useful for various entrances, boundaries, and roads, etc., as it allows you to draw a line in your scene so that you are notified when an object moves across that line. Importantly, you can specify the direction(s) of movement across the line on which you are notified. Like intrusion detection, you also have more control over the size of the trigger object and how much of it must cross the line.
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Note – Before starting, you will need to check that your Default Gateway and DNS Server are correctly set up in your device’s network parameters, as these need to be right in order for you to be sent email notifications. To check these, please see part 2.​

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Section 1: Setting up motion detection​

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Step 1:​

Connect to your device’s web browser interface by browsing for its IP address and log into it. If it is recording to an NVR, then connect to this, as this is where you should set your events from.​

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Step 2:​

Once you’re in, navigate to:​

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Configuration → Event → Basic Event → Motion​

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If you’re using an NVR, select your camera from the “Camera” dropdown.​

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Note – To set one of the other VCA event options, you’ll need to go to “Smart Event” rather than “Basic Event”, where you will be shown a list of tabs with all the other available events on your camera. ​

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Step 3:​

Tick the “Enable Motion Detection” box.​

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Step 4:​

Decide if you want to enable “Dynamic Analysis for Motion”. When this is turned on, green squares will show on anything that triggers motion detection in the camera’s feed, which can help with identifying exactly what has triggered the event.​

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Note – Cameras usually determine what is ‘motion’ in your scene by detecting pixel changes in the image, as a large amount of pixel change usually indicates movement. However, if there is lots of visible noise in your image due to gain control in low light, you will probably see a high number of false alerts on the camera. Using one of the more advanced event types, or the camera’s built-in LEDs to illuminate the scene, will help here. ​

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Step 5:​

Once you’re happy with the view of your scene, click on the hexagon or “Draw Area” button in “Area Settings”, which will allow you to use your mouse to draw the area within which you would like motion detection to be active.​

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On Easy IP 3.0 and earlier cameras, These areas will be indicated by a red grid or polygon that appears when you click on part of the scene.​

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The newer cameras will get you to draw one solid shape for each of your detection areas by left-clicking to set each point of that shape. When you have set all the points that you need, right-clicking will complete the shape and allow you to draw any others that you need.​

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To clear your zones, just click the cross or “Clear All” button.​

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Note – If you are not using an AcuSense camera or NVR, then you should make sure that the edges of your detection zones are not on top of anywhere that is likely to see a lot of movement, shadows, or reflections (e.g. roads, foliage, windows or the sky), to mitigate the number of false triggers. ​

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Step 6:​

If you’re using an EasyIP 4.0 camera, draw any more detection zones that you need by repeating step 5 above.​

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Step 7:​

Adjust the “Sensitivity” bar if you need, which determines how sensitive the detection is to pixel changes. The higher the sensitivity, the more easily motion detection is triggered, meaning you will receive more alerts as a result.​

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A good starting point for the sensitivity is 60, but you will likely need to tweak this yourself over time to identify the optimum setting for your scene.​

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If there is lots of activity in your scene, then avoid setting the sensitivity too high so that you don’t receive lots of false-positive triggers.​

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Note – In the case of Line Crossing and Intrusion Detection, the sensitivity setting refers to the amount of an object that is needed to cross the line, or enter the box that you’ve drawn, before the event is triggered. ​

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Step 8:​

If you’re using AcuSense features, then use the “Detection Target” boxes to specify what you want to trigger the event. You can select both “Human” and “Vehicle” here if you are interested in both.​

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Step 9:​

Click “Save” at this point so that you don’t lose these settings. ​

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You’ll now need to go to the “Arming Schedule” and “Linkage Method” pages to set when you would like the event to be active, and what you would like to happen on triggers.​

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Please refer to sections 4 and 5 below for instructions on how to set these things.​

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Section 2: Setting up line crossing detection​

Step 1:​

In a web browser, go to:​

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Configuration → Event → Smart Event → Line Crossing Detection​

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If you’re using an NVR, select your camera from the dropdown at the top of the page.​

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Step 2:​

Tick the “Enable Line Crossing Detection” box.​

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Step 3:​

Click on the line button or “Draw Area” to draw your line on the video feed – you can move, rotate or resize however you like. ​

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Step 4:​

Set your maximum and minimum target sizes by clicking the size filter buttons, and drawing these on the camera preview.​

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Anything that crosses your line and is smaller than your minimum box, or larger than the maximum box, at the point of the line, will not trigger the event.​

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You should use objects or vehicles in the scene to guide you here. For example, I have set the minimum target size to be slightly smaller than any car that’s near where I’ll draw my line, and the maximum to be slightly larger than a large HGV.​

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Note – It doesn’t matter where boxes are on the feed. Also, these boxes will only be visible on this event page, and will not show up on your footage in the live view or playback pages. ​

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Step 5:​

If you’re using an AcuSense camera or NVR, then specify the “target(s)” that you would like to trigger the event by ticking the box. There is no issue with ticking both “Human” and “Vehicle” here. ​

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Step 6:​

Specify your “Direction”, which refers to the direction from which an object much cross your line to trigger the event. The different options available are explained beneath:​

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A<->B – Any object crossing from either direction will trigger​

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A->B – Any object crossing from side “A” to side “B” will trigger (In this case, from left to right)​

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A<-B – Any object crossing from “B” to “A” will trigger (In this case, from right to left)​

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Step 7:​

Adjust the sensitivity bar to suit your needs. Setting this high will reduce the amount of an object that is needed to cross your line before this is triggered. This will, of course, result in more triggers. As the optimum setting here depends on how busy your scene is, we recommend starting at 60 and then adjusting the bar over time until you find the best results. ​

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Step 8:​

Use the “Line” dropdown to select and draw any more lines, repeating steps 2-8 above.​

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Step 9:​

Click “Save” at this point so that you don’t lose these settings. ​

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You’ll now need to go to the “Arming Schedule” and “Linkage Method” pages to set when you would like the event to be active, and what you would like to happen on triggers.​

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Please refer to sections 4 and 5 below for instructions on how to set these things.​

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Section 3: Setting up intrusion detection​

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Step 1:​

In a web browser, go to:​

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Configuration → Event → Smart Event → Intrusion Detection​

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If connected to an NVR, select your camera from the dropdown at the top of the page.​

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Step 2:​

Tick the “Enable Intrusion Detection” box.​

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Step 3:​

Click on “Draw Area” to draw your intrusion zone (or “Detection Area”) on the video feed, which can be a 3 or 4 sided shape. Left-click on the camera preview to set each of these points. Once your zone is drawn, you can still move each of the points to change the shape to better fit your area of interest.​

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Note – If the edges of your zone are very close to a road, foliage, or anywhere that is likely to see lots of movement, then you will likely see a number of false-positive alerts. This is because any movement on these lines can trigger the event. If you can, you should allow for a bit of a gap between these parts of the scene and your intrusion zone. ​

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Step 4:​

Set your maximum and minimum target sizes by clicking the “Size Filter” buttons, and drawing these on the live camera feed above.​

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Anything that enters your configured intrusion detection zone and is smaller than your “Min” box, or larger than the “Max” box, will not trigger the event.​

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You should use objects or vehicles in the scene to guide you here. For example, I have set the minimum target size to be smaller than the smallest person I’d expect to see in that part of the scene, and the maximum to comfortably cover a very tall person.​

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Note – It doesn’t matter where boxes are on the feed. Also, these boxes will only be visible on this event page, and will not show up on your footage in the live view or playback pages. ​

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Step 5:​

If you’re using an AcuSense camera or NVR, then specify the “target(s)” that you would like to trigger the event by ticking the relevant box. There is no issue with ticking both “Human” and “Vehicle” here.​

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Step 6:​

Now, adjust the “Threshold” bar as you need. This can be set between 1 and 10 seconds and refers to how long an object needs to be within your intrusion zone before triggering the event. For example, setting this to “0” will mean that the event is triggered as soon as a valid target enters your zone.​

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Step 7:​

Adjust the sensitivity bar to suit your needs. Setting this high will reduce the amount of an object that is needed to enter your zone before the event is triggered. This will, of course, result in more triggers. As the optimum setting here depends on how busy your scene is, we recommend setting this to 60 and then adjusting the bar over time until you find the best results.​

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Step 8:​

Use the “Region” dropdown to select and draw any more intrusion zones, repeating steps 2-6 above.​

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Step 9:​

Click on the “Arming Schedule” tab and set this by filling in the hours you want the event to be enabled for in blue.​

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Note – Please see section [1] step 9 above for a more detailed explanation on how to set your arming schedule. ​

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Step 10:​

Click “Save” at this point so that you don’t lose these settings. ​

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You’ll now need to go to the “Arming Schedule” and “Linkage Method” pages to set when you would like the event to be active, and what you would like to happen on triggers.​

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Please refer to sections 4 and 5 below for instructions on how to set these things.​

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Section 4: Setting the Arming Schedule for your events​

Now that you have set your “Area Settings”, click on the “Arming Schedule” tab to set when the event will be active.

This will bring up a timeline with the week broken up into days and hours – depending on the device that you are using, it might look different to the grid below. If a period is filled in blue then the event will be active (or “armed”) for that hour; If the period is white, the event will be off.

Use your mouse to draw up the weekly Arming Schedule that suits. You can also use the popup box that appears when you click on any blue period to finely adjust the start arming times:
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Clicking on the “Erase” button and then a blue period will allow you to clear the arming:
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When you’re happy with this schedule, click “Save”.

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Section 5: Setting up email & push notifications for your events​

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Click on the Linkage Method tab on the event’s page (shown above), which is where you will set up your email notifications, as well as other alert types.​

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The different options are explained below:​

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Audible Warning: This will cause the NVR / browser to bleep when on event triggers.​

Send Email: This will set the NVR to email you on event triggers, with a screenshot of the camera’s view at the time.​

Notify Surveillance Centre: This refers to Hik-Connect and needs to be activated in order to receive push notifications in Hik-Connect.​

Full Screen Monitoring: This will get the NVR to automatically throw up a camera’s live feed in full screen during a trigger for an event set on that camera.​

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To enable Hik-Connect push notifications:​

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To set up push notifications, you need to make sure that Notify Surveillance Centre is ticked as a “Linkage Method”.​

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You also need to make sure that push notifications are enabled for Hik-Connect in your phone’s settings. To enable them via the app, go to:​

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More → Settings → Enable Push Notification​

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How to Download and Prepare Firmware

Description

This guide will show how to download and prepare the firmware file for a Dahua device.

Firmware files for Dahua devices can be found at Firmware by Device or the specific product page for the device

Firmware is typical provided in a ZIP file, a compressed file format

This file will contain the actual firmware file, which needs to be extracted from the ZIP file in preparation for the upgrade

Prerequisites

• Computer with internet access (to download firmware file)

• Dahua device

Video Instructions

Step by Step Instructions

Confirm the Model and current firmware of Dahua device

1. Enter the IP of the device into a browser

At the Web Login

Enter the Username and Password

Click Login

2. Click Info

3. Click Version

The Device Type will be displayed

The current System Version will be displayed

Download the firmware file for device from DahuaWiki

4. In a browser go to DahuaWiki.com

Under Specifications, Firmware, & Manuals

Click the device type (in this example Recorder)

5. Enter the device model into the field

6. The results will be filtered

7. Click the firmware icon to download the firmware file

8. The file will download

Extract the firmware file to local computer

9. Right click the Start Menu / Windows icon in the bottom left of the screen

Select File Explorer

10. Select Desktop

11. Click Home

Then click New folder to create a new folder to extract the contents of the firmware zip file

12. Find the created folder in the list, double click to open

13. Under the Downloads window of the browser, click ‘Show in folder’

A new File Explorer window should open containing the directory the firmware zip was downloaded to

Locate the file in the list

14. Right click

Select Cut

15. Select the window with the new directory

Right click in the window

Select Paste

The folder will appear in the directory

16. Right click the file

17. The contents of the zip file will appear in a new window

18. Click to select all files in the folder

Drag and drop the files to the created folder

The files will appear in the directory

The firmware file will appear in the directory ready to use

How to Reset Device to Factory Default

Latest Dahua firmwares 2024

Step by Step Instructions

1. From Live View

Right click select Main Menu

2. Under Setting

Click System

3. Click Default

4. Click Factory Reset

5. A prompt will appear to confirm the factory default

Click Yes

6. The unit will default and reboot

7. When the device has booted back up it will be factory reset and is now ready for device initialization

SystemUI New

Step by Step Instructions

1. From Live View

Right click, select Main Menu

2. Click Operation

3. Click System Maintain

4. Click Default

5. Click Factory Default

6. A prompt will appear to confirm the factory default

Click OK

7. The NVR will default and reboot itself

8. The unit will boot back up

9. The device has been factory reset and is now ready for device initialization

WebUI Old

Step by Step Instructions

1. Enter the IP of the device into a browser

At the Web Login

Enter the Username and Password

Click Login

2. Click Setup

3. Click System

4. Click Default

5. Click Factory Reset

6. A prompt will appear to confirm the Factory Reset

The unit will reboot and is now ready for device initialization

WebUI New

Step by Step Instructions

1. Enter the IP of the device into a browser

At the Web Login

Enter the Username and Password

Click Login

2. Click Setup

3. Click System

4. Click Default

5. Click Factory Reset

6. A prompt will appear to confirm the factory default

Click Yes

The unit will reboot and is now ready for device initialization

Firmware Update via USB Drive

Description

This page will show you how to update the firmware of your Dahua device via a USB drive at the recorder

Note: All devices should be “Factory Reset” once the firmware update is complete.

Prerequisites

• Dahua device

• USB drive with the firmware file for the device – Firmware by Device

SystemUI Old

Prerequisites

• USB Drive 1GB or more

• The proper firmware file for the device

• Physical access to the recording device

• A computer to load the firmware files onto the USB

Video Instructions

Step by Step Instructions

1. Download Firmware and copy to USB such as a flash drive ➞ Insert USB into recorders USB port.

2. It will prompt for option to upgrade, Click System upgrade ➞ Click Start.

3. Browse for firmware ➞ Open firmware folder is in ➞ Select Bin File ➞ Click Start. Device will reboot once finished.

SystemUI New

Prerequisites

• USB Drive 1GB or more

• The proper firmware file for the device

• Physical access to the recording device

• A computer to load the firmware files onto the USB

Video Instructions

Step by Step Instructions

USB drive with Firmware file should be plugged into USB slot on recorder

1. From the Main Menu, click Operation

2. Click System Maintain > Upgrade

3. Click the System Upgrade in the middle of the page.

4. Select the Firmware file from the list

Click OK

5. The firmware update will begin.

Make sure to not unplug the power during this process.

6. The NVR will reboot as the final step of the process

Firmware Update via WebUI

Description

This page will show you how to update the firmware of your Dahua device via the WebUI

Note: All devices should be “Factory Reset” once the firmware update is complete.

Prerequisites

• Dahua device with network connection

• Local Windows computer

• Firmware file for device downloaded to computer – Firmware by Device

Instructions

WebUI Old

Prerequisites

• Computer

• Internet

• Compatible Browser (Internet Explorer)

• NVR/HCVR/IPC

Video Instructions

Step by Step Instructions

Step 1: From IE(Internet Explorer) type in the devices IP address on the IE address bar → login with credentials.

Step2: Setup → System → Upgrade

Step 3: Click on “Browse” → Select correct firmware

• Click on “Upgrade”

• Device will reboot after upgrade is finished.

USB firmware Upgrade via web.

If firmware is on USB Device → Click on browse → Navigate to USB location → Select firmware → Open → Upgrade.

WebUI New

Prerequisites

• Dahua device with network connection

• Local windows computer

• Firmware file for device downloaded to computer

Video Instructions

Step by Step Instructions

1. Enter the IP of the device into a browser

At the Web Login

Enter the Username and Password

Click Login

2. Click Operation

3. Click System Maintain

4. Click Upgrade

5. Click Browser

6. Locate the firmware file

Click Open

7. Click Upgrade to begin the update process

8. A message will appear to confirm the upgrade process

9. When the upgrade is complete the device will reboot

Firmware Update via SmartPSS

Description

This page will show you how to update the firmware of your Dahua device via SmartPSS

Note: All devices should be “Factory Reset” once the firmware update is complete.

Prerequisites

• SmartPSS installed

• Device added to SmartPSS

• Firmware file downloaded to computer – Firmware by Device

Instructions

SmartPSS 2.002

Prerequisites

• SmartPSS installed

• Dahua device added to SmartPSS

• Firmware file for device downloaded to computer – Firmware by Device

Video Instructions

Step by Step Instructions

1. From the Main Page of SmartPSS

Click Device CFG

2. Click to select the device from the device tree on the left side of the screen

3. Click Upgrade

4. Click the folder icon

5. Locate the firmware file

Click Open

6. Click Firmware Upgrade to begin the firmware update process

7. A prompt will appear to confirm the upgrade process

8. A prompt will appear to confirm a successful upgrade

Firmware Upgrade via ConfigTool

Description

This page will show you how to upgrade the firmware of your Dahua device via ConfigTool

Note: All devices should be “Factory Reset” once the firmware update is complete.

Prerequisites

• Dahua device(s) with network connection(s)

• ConfigTool installed on a local computer

• Firmware file for device(s) downloaded to computer – Firmware by Device

Step by Step Instructions

Single Device Upgrade

1. Open ConfigTool and click on Search Setting at the top

2. Check the boxes for both Current Segment Search and Other Segment Search.
Enter the IP range for the device you are looking for in Start IP and End IP.
Enter the login information for that device in Username and Password.
Then click OK at the bottom

3. Click on Device Upgrade on the left.
Find the device you want to upgrade in the list and click on the Folder icon next to it under the Upgrade File Path column

4. Use the file explorer to find the firmware file on your computer and select it.
Then click on Open

5. Verify the file path is listed next to the device in the list.
Then click on the Upgrade icon to the right of the device in the Operate column

6. Click on OK

7. The progress bar will fill up as the device is upgraded

8. Once the device has been successfully upgraded you will see a Green Check Mark next to it in the list

Batch Device Upgrade

1. Open ConfigTool and click on Search Setting at the top

2. Check the boxes for both Current Segment Search and Other Segment Search.
Enter the IP range for the devices you are looking for in Start IP and End IP.
Enter the login information for those devices in Username and Password.
Then click OK at the bottom

3. Click on Device Upgrade on the left.
Find the devices you want to upgrade in the list and check the boxes next to them. (Make sure all devices you check require the same firmware.)
Then click on Batch Upgrade at the top

4. Click on OK

5. Click on Browse

6. Use the file explorer to find the firmware file on your computer and select it.
Then click on Open

7. Click OK at the bottom

8. The progress bars will fill up as the devices are upgraded

9. Once the devices have been successfully upgraded you will see Green Check Marks next to them in the list

Recorder Firmware Update via Online

Description

This page will show you how to update your Dahua Recorder online.

Note: All devices should be “Factory Reset” once the firmware update is complete.

When the NVR detects there is a newer firmware in the server, a ‘1′ icon will appear at the System icon.

The entire process takes about 5 minutes depending on network connection.

Prerequisites

• Dahua device that supports online update

• Internet connection to Dahua device

Instructions

SystemUI

Prerequisites

• Dahua device with internet connection

Video Instructions

Step by Step Instructions

1. From Live View

Right click, select Main Menu

2. Click Operation

3. Click System Maintain

4. The upgrade menu will show if a new firmware version is available

5. Click Upgrade Now to begin the update process

6. A prompt will appear to confirm that Surveillance will be paused during the upgrade process

Click OK

7. The firmware file will begin to download

8. After the download is complete the unit will automatically begin the firmware upgrade

9. The unit will reboot as the final step of the upgrade

10. Once the firmware update is complete the unit will reboot. A factory default is recommended after a firmware update

From Live View, right click Select Main Menu

11. Click Operation

12. Click System Maintain

13. Click Default

14. Click Factory Default

15. A prompt will appear to confirm the factory default

Click OK

16. The unit will reboot

17. When the unit boots back up it will be factory defaulted and ready for the Device Initialization process

WebUI

Prerequisites

• Dahua device with internet connection

• Local Windows computer

Video Instructions

Step by Step Instructions

1. Enter the IP of the device into a browser

At the Web Login

Enter the Username and Password

Click Login

2. Click Operation

3. Click System Maintain

4. Click Upgrade

5. The upgrade menu will show if a new firmware version is available

6. Click Upgrade Now

7. A prompt will appear to confirm that Surveillance will be paused during the upgrade process

Click OK

8. The firmware file will begin to download

9. After the download is complete the unit will automatically begin the firmware upgrade

10. Once the firmware update is complete the unit will reboot. A factory default is recommended after a firmware update

Enter the IP of the device into a browser

At the Web Login

Enter the Username and Password

Click Login

12. Click Operation

13. Click System Maintain

14. Click Default

Click Factory Default

15. A prompt will appear to confirm the factory default

Click OK

The unit will factory default and reboot

When the unit boots back up it will be factory defaulted and ready for the Device Initialization process

Index of /Firmware

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How To Setup a Security Camera System?

The first phase in setup of a security camera system consists of installing the cameras and running the wire. The second phase is completing the connections between the cameras and the recorder, which depends on the type of camera system you have purchased.

How To Setup a DVR Camera System

DVR camera systems consist of security cameras that have BNC jacks to send video over coax wire, and a 12VDC power connector for power. Such coax wire based systems use RG59U siamese cables that have BNC and 12VDC power connectors at each end, which allow video and power to be run together over one “siamese cable.” As shown in the setup video below, BNC connectors are silver colored metal connectors that twist lock on to the video jacks of a camera and DVR recorder.

Infrequently, an installer may use network cabling with video baluns instead of coax cabling, which was very common with older CCTV systems to transmit video signal over long distances. Regardless of whether you are using coax wire or video baluns, setup of a DVR camera system is similar as demonstrated in the following video:

How To Setup a NVR Camera System

NVR camera systems use plug-and-play IP Cameras that connect directly to built-in PoE ports on the back of the NVR. Such systems are also commonly referred to as PoE IP camera systems because the cameras use Power over Ethernet technology to send power/video/data all over one network cable. We recommend using CAT5e cable as a minimum, and CAT6 wire is recommended for runs longer than 150ft as its thicker wire gauge allows for improved power transmission.

Our IP camera systems feature plug-and-play compatibility between the NVR and IP camera. Unless otherwise specified, we ensure the cameras and NVR we sell are compatible with each other and allow even a novice user to setup a IP security camera system.

To gain a good understanding of your purchase, we recommend customers bench test IP cameras with the NVR recorder before installing the cameras. Once it is established that all cameras are operational, continue with mounting the cameras at the desired location and running the camera wire. Since installation errors are common when crimping CAT5e or CAT6 network cable, we recommend using a cable continuity tester to safeguard against wiring related issues.

As each camera is installed and connected to its wire, follow the video below to learn how to connect each IP camera to the NVR in a NVR camera system.

Once cameras are installed and wired to the digital video recorder it is time to login, and start using the system, which leads us to the third phase

How to use your surveillance system

1. How To Login to a Security Camera System

Before you are able to login to your camera system over the web, you need to login at the DVR or NVR itself using a mouse. Connect the recorder to a monitor that supports at least 1080P resolution. We recommend using a HDMI input capable monitor. Turn on the recorder and login using two possible login methods.

Please watch the video below to learn more from our video tutorial about the two different ways to login to your or security system.

In case you are unable to login due to a forgotten password, it is easy and secure to reset the password and gain entry into the unit. It is required that you be present at the recorder when following the video guide below on how to reset the login password. As shown in the video below, by answering some simple security questions you can quickly reset the login password.

2. Viewing Live Video and Audio on a Security System

All of our DVR Systems and HD NVR systems allow multiple viewing options. You can view multiple cameras in a grid-view or view one camera at a time in full screen mode. Full screen mode also allows the user to listen to audio from security cameras with built-in microphone. To hear audio from cameras, all of the following conditions must be met:

For a comprehensive guide of the different viewing options offered by our security camera systems, please watch the following video:

Regardless of whether you have an IP security camera system or DVR camera system, both provide the user with two types of zoom:

It is important to understand the difference between digital zoom and optical zoom, and the fact that optical zoom can only be used in live view mode. Below is a detailed video demonstration of each type of zoom function and how both can be utilized during live view to see objects far away. Using a 4MP security camera mounted 7ft above the object of interest, we show the power of optical zoom provided by a motorized zoom security camera to view objects in fine detail.

If your system has motorized zoom cameras or a outdoor PTZ camera that you purchased from CCTV Camera World, they can be easily controlled using our surveillance video recorders. Regardless of whether the motorized cameras are HDCVI or IP cameras, or whether your recorder is a DVR, XVR, or NVR, the cameras can be controlled using the friendly GUI interface of our systems as shown in the following video.

3. Setting Recording Resolution

A common misconception about our camera systems is that all cameras have to be the same resolution, which is not the case. Cameras of different resolutions can be used on the same recorder in any of our systems, granted the cameras are within the maximum resolution limit of the recorder. This is true for systems consisting of Tribrid DVR, XVR, or NVR recorders.
Encoding settings can be set individually for each camera channel. Depending on the maximum recording resolution supported by the recorder and the camera, our surveillance recorders allow up to 12MP recordings. All of our DVR and NVR recorders also have dual video encoding technology to provide two streams of video for each camera channel:

The Encoding menu has several settings that can be set. A good understanding of the following settings is important in getting the most out of our security camera system purchase from CCTV Camera World.

The in-depth video tutorial below discusses encoding settings available in your system and how to configure them.

4. Customizing Video Settings

We manufacture our cameras to produce the best possible picture quality automatically. Sometimes peculiar lighting scenarios in a scene may require customization. Our DVRs and NVRs allow multiple picture quality settings to be modified from the recorder as explained in the detailed video tutorial below. It is important to note that there is a difference in capabilities to modify image settings when comparing coax based cameras versus IP cameras.

Coax based cameras produce video that is encoded by the DVR, thus allowing picture quality to be modified before the video is saved by the DVR. In contrast, IP cameras encode video that is streamed to the NVR for saving the video stream; the video is not encoded by the NVR. Therefore, any changes made in the picture settings on the NVR must be communicated back to the IP security camera. If an incompatible IP camera is used with an NVR, such changes will not be communicated to the IP camera, and changes will not apply before video is encoded by the camera.

Our systems allow a wide variety of picture settings to be toggled depending on the camera specifications. In addition to picture brightness and contrast, the user can toggle image quality features such as backlighting, glare compensation (WDR), and image flip.

https://youtu.be/zW3g-dTV30w

5. Recording Method Configuration

All of our security systems offer a variety of video recording methods. Each security camera can be set to record independently and the user has the option to choose from the following recording methods:

The digital video recorders in our systems even allow multiple recording methods for each camera. For example, cameras can be set to record all the time or during a portion of the day using the scheduled recording method, while also recording upon motion detection. This preserves video integrity in case a motion event is missed, and is very helpful when reviewing recorded security footage to allow the user to skip to points in the timeline when motion is detected. The video tutorial below is an in-depth guide on how to set the different recording methods for each camera in your surveillance system.

https://youtu.be/jRfV3N8sAqY

6. Playback Recorded Video on your Surveillance System

CCTV Camera World’s security camera systems have a user-intuitive graphical interface to playback recorded video. Using a mouse connected to your recorder, it is easy to review recorded security footage in the Search menu. It takes 3 simple clicks to playback recorded video:

The video above is a comprehensive tutorial on how to playback recorded video, in which we cover:

You can playback one camera or multiple cameras depending on the resolution of the recording and the playback capability of the recorder that is part of your system. Our 4000 series NVRs support playback of up to eight 1080P channels, while our 5000 series NVR support up to sixteen channel playback at 1080P. Stronger playback capability is available when playing video over the network using our free computer client software to playback video on a PC or Mac workstation.

7. How to Download Video from a Security Camera System

When there is an incident, it’s important to have a camera system that allows easy download of security footage catching the perpetrator in the act. Our security camera systems are based on this simple principle to allow easy video download of a short video segment to a USB drive and playback on a Windows or Mac computer. To download video from any of our standalone recorders you will need a USB flash drive that is formatted with the NTFS or FAT  file system. The flash drive should not be more than 256GB. The video guide below on how to download footage from your security camera system walks you through the process.

Briefly, below is a list of simple steps on how to download video from a DVR Camera System or HD IP Camera System purchased from CCTV Camera World.

8. How To View Downloaded Footage from a Security Camera System

Once security footage has been downloaded from your surveillance system, it can be reviewed on a Windows or Mac OS computer using our free playback software called Smart Player. You can download it here for Windows and Mac. Here is a list of features of Smart Player which makes our systems one of the best security camera systems in the industry for video archiving and review:

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Upgrade your DVR Security System

If you have a camera security system that is wired for coaxial and you cannot run Ethernet, you can connect our Coaxial to Ethernet Converter Kit. This enables upgrading your analog system to IP while still using existing coaxial cabling. The converters are small, lightweight, easy to install, and do not need to be connected to an additional power adapter. There is no need to run new cabling, simply plug the converters in. Send data and power over coax up to 900 m (2,952 ft) reach (performance and supported length are subject to transmission coaxial cable and coupler quality). This is a cost-effective and useful solution for legacy DVR upgrades and future expansion.

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Coaxial to Ethernet Converters

To upgrade your wired system to an NVR with IP security cameras, you will need:

or

Features:

Easily Connect IP Cameras Over Existing Coaxial Cabling

Also Read : How to use Webcam on Surveillance Station on QNAP NAS?.

Installing your Coaxial to Ethernet Converters

Safety Precautions

Please read the following safeguards and warnings carefully before using the product in order to avoid damages or losses:

 WARNING: Do not use power line other than the one specified. Please use it properly. Otherwise, it may cause fire or electric shock.

Installation

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Product Overview & LED Indicators

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Mounting

The Coaxial to Ethernet Converter supports two installation modes: junction box or it can support DIN rail mount.

Note: Supports slide width of 28 mm (1.1”)

For full mounting instructions, please refer to the junction box’s Quick Start Guide on Lorex’s support page.

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Product Specifications

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PoE Power Supply Specifications (RG59 Coaxial Cable)

ePoE switch supply voltage 48V. / RG-59, max. DC resistance < 5 Ω / 100 m (328 ft)

ePoE switch supply voltage 53V. / RG-59, max. DC resistance < 5 Ω / 100 m (328 ft)

4K IP Wired Dome Security Camera with Smart Deterrence: Installation

This article provides instructions on how to install and connect 4K Smart Deterrence IP Dome Camera with Smart Motion Detection Plus (E893DD Series) to the NVR.

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Before Installing

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Installing 4K Smart Deterrence IP Dome Camera

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Connecting 4K Smart Deterrence IP Dome Camera

Connect the cameras and cables to your NVR using one of the following two setup methods.

1. Connect cameras directly to the NVR (recommended)

Connect the Ethernet cable to the camera and then connect the other end of the Ethernet cable to the NVR’s PoE ports. The camera may take a minute to power on after being connected.

Note: A 12V DC power adapter (model#: ACCPWR12V1, not included) is only required if connecting the camera’s Ethernet cable to a router or switch that does not support PoE.

Notes:

2. Connect cameras to a PoE switch or router on your network (not included)

Connect the Ethernet cable to the camera and then connect the other end of the Ethernet cable to a router or switch on your network. See your NVR manual for details on connecting the camera to your NVR using a router or switch.

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Using the RJ45 cable gland (optional)

The pre-attached RJ45 cable gland covers both the camera’s Ethernet connector and the RJ45 plug to provide weather-resistance and protection from dust, dirt and other environmental contaminants.

To use the RJ45 cable gland, twist the RJ45 cable gland barrel securely onto the camera’s Ethernet connector.

Tip: The RJ45 cable gland is weather-resistant. Seal the cap with silicone and/or electrical tape for additional sealing if it will be exposed to precipitation regularly.

Cable extension options

You can extend the Ethernet cable run for your camera up to 300ft (91m). To extend the cable run beyond 300ft (91m), a switch will be required (sold separately). Use an RJ45 coupler or a network switch (not included) to connect male ends of Ethernet cables together. We recommend using UL CMR approved cables available at lorex.com.

4K IP Wired Dome Security Camera with Smart Deterrence: Getting Started

This article provides instructions on how to setup the 4K Smart Deterrence IP Dome Camera with Smart Motion Detection Plus (E893DD Series).

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Important Installation Guidelines

The optimal installation location, including the height and angle of your camera, will depend on the type of detection settings that you want to enable. Since the optimal angle for person and vehicle detection is different from the optimal angle for face detection, you will need to select one approach.

Note: You cannot enable both face detection and person and vehicle detection at the same time.

Based on your detection preference choose between:

1. Optimizing person and vehicle detection accuracy

2. Optimizing face and mask detection accuracy

Note: Facial recording without consent is illegal in certain jurisdictions. Lorex Technology does not assume liability for any use of its product that fails to conform with local laws.

High accuracy Vs. low accuracy face detection

Accuracy will be influenced by lighting conditions and the distance/angle of a person’s face to the camera.

Mask detection

With face detection enabled, you can set the alarm type to detect if a person is not wearing a mask. A person not wearing a mask or improperly wearing a mask will be captured in the face preview sidebar and a notification will be sent through the Lorex App.

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For full instructions on installing and connecting the 4K Smart Deterrence IP Dome Camera to the NVR, visit Installing 4K Smart Deterrence IP Dome Camera.

4K Ultra HD Smart Deterrence IP Camera: Installation Guide

This article provides instructions on how to install and connect 4K Ultra HD Smart Deterrence IP Camera (E893AB Series) to the NVR.

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Before Installing

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Installing 4K Ultra HD Smart Deterrence IP Camera

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Connecting 4K Ultra HD Smart Deterrence IP Camera

Connect the cameras and cables to your NVR using one of the following two setup methods.

1. Connect cameras directly to the NVR (recommended).

Connect the Ethernet cable to the camera and then connect the other end of the Ethernet cable to the NVR’s PoE ports. The camera may take a minute to power on after being connected.

Note: A 12V DC power adapter (model#: ACCPWR12V1, not included) is only required if connecting the camera’s Ethernet cable to a router or switch that does not support PoE.

Notes:

2. Connect cameras to a PoE switch or router on your network (not included).

Connect the Ethernet cable to the camera and then connect the other end of the Ethernet cable to a router or switch on your network. See your NVR manual for details on connecting the camera to your NVR using a router or switch.

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Using the RJ45 cable gland (optional)

The pre-attached RJ45 cable gland covers both the camera’s Ethernet connector and the RJ45 plug to provide weather-resistance and protection from dust, dirt and other environmental contaminants.

To use the RJ45 cable gland, twist the RJ45 cable gland barrel securely onto the camera’s Ethernet connector.

Tip: The RJ45 cable gland is weather-resistant. Seal the cap with silicone and/or electrical tape for additional sealing if it will be exposed to precipitation regularly.

Cable extension options

You can extend the Ethernet cable run for your camera up to 300ft (91m). To extend the cable run beyond 300ft (91m), a switch will be required (sold separately). Use an RJ45 coupler or a network switch (not included) to connect male ends of Ethernet cables together. We recommend using UL CMR approved cables available at lorex.com.

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Overview

Video surveillance systems can sometimes be too expensive and difficult to maintain for general home users. By supporting webcam monitoring & recording, QNAP Turbo NAS offers an affordable and easy-to-use option for home and small office security. The Surveillance Station app on Turbo NAS is capable of 24/7 recording, taking screenshots, and allows you to remotely view live video streams and recorded files anytime, anywhere.

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Webcam surveillance requirements

You will need a webcam with a built-in UVC (USB Video Class) driver. You may refer to the following lists for compatible webcams:

Please note:

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How to use Webcam on Surveillance Station on QNAP NAS?

Read Also : Dahua XVR Remote Access Full Guide

Configure Surveillance Station for webcam recording

1. Connect a USB webcam

Connect a USB webcam to a USB port on the Turbo NAS. If the webcam is supported, it will be listed as a log showing a generic UVC camera in “Control Panel” > “System Settings” > “System Logs” on the NAS.

2. Install the QUSBCam QPKG from App Center (either Automatically or Manually)

Automatic installation: Install the QPKG from “App Center” > “Surveillance” > “QUSBCam” of the NAS.

Manual installation: Download the QUSBCam QPKG from the App Center on the QNAP website. Then you can install it by clicking the “Install Manually” button and by selecting the location of the QUSBCam QPKG to start installing.

3. Configure webcam in QUSBCam

First, open “QUSBCam”.

Video settings can be configured here.

4. Configure Surveillance Station

a. Install Surveillance Station

Please note: To ensure proper operations of Surveillance Station, we recommend rebooting the Turbo NAS after its installation is completed.

b. Configure the webcam on Surveillance Station with required settings: (Please check the detailed settings in QUSBCam, “HTTP URL” may vary by different situation.)

Please note: Before applying new settings, you can click “Test” on the right to check that the connection to your webcam is successful.

After you have added the USB webcam camera to your Turbo NAS, go to the “Monitor” page. If it is your first time accessing this page in your web browser, you will have to install an ActiveX control (QMon.cab) before using Monitor or Playback functions. Please follow the on-screen instructions to complete the installation. You can use Surveillance Station in Google Chrome, Mozilla Firefox and Microsoft Internet Explorer.

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Play Video Files from Surveillance Station

Click or to enter the playback page and follow the steps below to play video files on the remote Surveillance Station.

1. Drag and drop camera(s) from the server/camera tree to the respective playback window(s) to select the channel(s) for playback.

2. Select a playback date using  You can examine each channel to discover the time range when files were recorded using each camera. Blue cells indicate regular recording files. If it is blank, it means that no files were recorded at that time.

3. Click to begin playback. You can control the speed and playback direction by dragging the buttonto left or right of the shuttle bar.

4. Specify the time to play back the recording files. You can view a preview image on the timeline bar to search for the moment you want to play.

5. Click to control all the playback windows to play back the recording files. When this function is enabled, the playback options (play, pause, stop, previous/next frame, previous/next file, speed adjustment) will be applied to all of the playback windows.

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How to Use QUSBCam2 with USB Cameras?

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Overview

QUSBCam2 transforms USB cameras (webcam)(*1) into IP cameras with ONVIF compatibility and full support for the RTSP protocol. Its live view does not require any extra plug-ins in your browser, and it is a handy surveillance tool for homes and small offices.

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Requirements

How to View a Live Stream on QUSBCam2

1.Install USB Camera
After connecting the USB camera to the NAS, the USB camera appears on the USB Device page.

2.Set as channel
After installing the USB camera, go to Channel List and click “Create Channel” to create a QUSBCam2 channel.

Set the channel name and video or audio configuration.
Note: Only MJPEG format supports the live function.

3.Check the Channel List
Go to Channel List and check if the thumbnail image of the USB camera is available. If you see the  live button, it means that the camera supports the live function.

Configure Surveillance Station for Webcam Recording

Go to “Surveillance Station” > “Camera Configuration” and then click “Add”. Select “Search camera(s) automatically” and then click “Next”.

For Search type, select “ONVIF” and then select the QUSBCam2 camera. Click “OK”.

Surveillance Station automatically completes the camera information except for the user name and password. Use the same login credentials for the NAS that you are using.

Click  to launch the QVR client to see the live video and recording.

Additional Information

QNAP does not guarantee full compatibility with all USB cameras. For details on compatible USB cameras (webcam), refer to the following lists for UVC (USB Video Class):

Logitech UVC Webcam List
http://support.logitech.com/en_us/article/6471

Linux UVC Webcam List
http://www.ideasonboard.org/uvc/

Safety cautions

Product overview

DVR

Camera

Power Cable Splitter

BNC Cable

Xmeye Dvr System Instructıons For Use

Read Also : Camius devices troubleshooting

Hard Drive Installation

IMPORTANTTo record videos and play the historical videos, the installation of the Hard Disk Drive is a must.
Otherwise,you can only watch the live video.
This DVR system works with a 3.5” SATA Hard Drive.The Hard Drive should be formatted after it’s installed.×Dismiss this alert.

System Connections

IMPORTANTDo not fix the AHD camera before you can view the image on the monitor and confirm the ideal position to install it.×Dismiss this alert.

1.Plug a power adapter into the DVR and the socket to power on the DVR.

2. Connect a monitor to the HD Output or VGA Output on the DVR with an HDMI cable or VGA cable (not included).

3. Connect the Ethernet Cable with the DVR and your router.

4. Connect the AHD camera with the BNC Cable.

5. Connect the Yellow Video Connector to the BNC Video Input on the DVR, and connect the Red Power Connector to the Male Connector of the Power Cable Splitter.

6. Connect the Female Connector of the Power Cable Splitter with another power adapter. Then plug the power adapter into the socket to power on the camera.

Operate dvr system with a monitor

Startup Wizard

After connecting the DVR and cameras to power, wait for 2-3 minutes. A Startup Wizard will start to guide you via a series of pop-up windows.

Connect the USB mouse to the DVR, then click Next until you see the window of Time-Language Configuration.

1.Select the time zone, date format, time format, language, and set the time for your DVR system.

2. The default password is empty, please reset it for your DVR following the tip.
The new password should be more than 6 digits and use the combination of numbers and letters to ensure your system’s security.

3. Select safety questions and enter the answers for resetting the password if necessary.
You can also enter your email address for getting the verification code to reset the password.

4. Check if the network connection status is normal. If not, you can configure it by clicking Network.

5. Scan the QR code to get the Serial Number of your DVR system and download the App named XMEye into your mobile device.

6. Before fixing the cameras, you can log in to XMEye App to check the live view to confirm the ideal position.

7. Detection based on human shape is enabled by default.
The DVR system will send alerts to your mobile device when there is human shape detected by the cameras.
Please refer to the section of Motion Detect the detailed setting.

IMPORTANTClick Next and OK to exit the wizard. You can right click on the screen, then go to Main Menu > Startup Wizard to bring it up again.
If the wizard is no longer needed, just check the box before Don’t Display the Wizard again on the first interface of the Startup Wizard.×Dismiss this alert.

Live Video

You will see the live videos from the AHD cameras in split-screen mode (9 screens by default) after exiting the wizard.

※ Move the mouse cursor to the live video of any channel, some icons may be displayed according to the setting.

Notes:

1.The icons of and are displayed by default, while for icon , and , please right click andgo to Main Menu > Alarm (see on page 15) to enable them.

2. If you want to loop to display the live videos from some certain channels in full-screen mode, please go to Main Menu > System > Tour to enable this function.

3. For viewing the live video from one channel in full-screen mode, please move the mouse cursor to the desired channel, then double click. To exit full-screen mode, double click again.

Hard Drive Formatting

When you receive the system, the system has a pre installed hard disk, which does not need to be formatted,but if you have to replace another hard disk, it needs to be formatted at first ,then it can be used normally Install the Hard Drive first, then right click and go to Main Menu >Advanced > Storage to check if the type is Read/Write or the status is Normal.

If not, please click Format Storage to start formatting your Hard Disk Drive.

Video Recording

Right click on the screen, then go to Main Menu > Record > Record Conf. to set the record mode and record plan.
This DVR is set to record videos 24 hours a day by default.

Channel:

Select the channel to set the record mode and plan. You can select a single channel or all channels.

Redundancy:

Installing 2 pieces of Hard Disk Drive is required when enabling this function, and HM245 doesn’t support it.

Length:

Set the maximum video length of each recording from 1 minute to 120 minutes. It’s 60 minutes by default.

PreRec:

The camera will start recording a video around 5s before it detects the motion or human shape.

You can reset the time from 1s to 30s, but the accuracy of the pre-recording time may be affected by the bitrate.

Mode:

Set the recording mode and the options are Schedule, Manual and Stop.

Record Plan:

Set the recording schedules.

Notes:

The oldest video will be overwritten by the latest one by default when the Hard Disk Drive runs out

of space.

Video Playback

Right click on the screen, then go to Main Menu > Record > Playback to play the video recorded.

You will see the different playback modes in the pop-up window of Play Mode.

Explanation of playback modes

1.Common Playback

Select the channel(up to 4 channels at the same time), a period and a date on Blue background to

play all types of videos recorded.

1. Area for Video Playing
2. Playback Buttons
3. Timeline
4. Channel
5. Filters
6. Filtered Videos List
7. R: Standard Videos
8. M: Videos recorded when the camera detects motion or human shape.
9. Detailed Info. of the Selected Video
10. Search
11. Show/Hide Filtered Videos List
12.Timeline by Hour/Minute

TipFilters will not be available after you left click on the timeline, but you can exit this mode and re-enter to select the filter.×Dismiss this alert.

Option 1 :

Left click on the Green/Red (Green for standard videos recorded, and Red for the videos recorded whenthe camera detected motion or human shape) part of the timeline of each channel to play the historical videos.

Option 2 :

Left click on the live video of one channel, show the filtered video list, then double click on the selected video to play it.

Description of Playback Buttons

Left click on the live video of any channel, then start using the buttons to control the video playback.

Tips:

① You can click the icon to cut a video, then click to back up to the external storage.

② Previous Frame and Next Frame work only when pausing the video.

③ The speed of Fast Reverse and Fast Forward will be displayed on the right end of Playback Buttons.

2. Sync Playback

This function aims to put the videos from different channels at the same time to compare.

Select 2 channels at least ( up to 4 channels), a period and a date on Blue background to play the historical videos simultaneously at the selected time on the same timeline.

3. Dayparting

This function aims to put the videos from the same channel but at different time to compare.

Select a channel, number of split screens, and a period to play the videos recorded from this channel on different timelines.

NotesYou need to press and hold the left mouse and move on the bar of Period to select time period.×Dismiss this alert.

4. Smart Express

Select one channel or all channels, then select the speed of Fast Playback, the system will play all the videos recorded with the speed you selected.

5. Smart Search

Select one channel and a time period, then check the box before Detect and select a date on Blue background to play the videos recorded when the camera detected the motion or human shape.

※Double click the thumbnail to play the related videos.

6. Face Search

Select one channel, a time period and a date on Blue background to play the videos recorded when the camera detected faces.

Video Backup

Step 1:

Insert the USB disk into the USB port of the DVR system. Right click on the screen, then go to Main Menu >Record > Backup to start.

Step 2:

Select your USB disk, then click Backup to bring up a pop-up window.

Step 3:

Select Channel, Start Time and End Time, then click Add to display all the filtered videos.

Step 4:

Check the box to select the video files and Backup format, then click Start to back up the videos.

Tips:

① The format of the USB Drive should be FAT 32.

② An alternative solution to back up the videos is listed below.

• Go to the interface of video playback and click to show the filtered video list.

• Check the box to select the videos.

• Click to start backing up. The next steps are the same as the first solution mentioned above.

Snapshot Setup

The system will capture the snapshots 24 hours a day when the camera detects motion or human shape.

Go to Main Menu > system> SnapShot Conf. to reset the time interval of capturing a snapshot, and set up the schedules when the camera will capture a snapshot as well.

Alarm

IMPORTANT:

The alarms of Motion Detect and Human Detect are enabled by default. If you need to record videos whenthe camera detects the face or gets blocked as well, please enable Face Detection and Video Blind.

Please go to Main Menu > Alarm to set the alarm you need.

Motion Detect

The camera will start to record videos when it detects motion.

Channel:

Select the channel you’d like to enable motion detection.

Enable:

Check the box to enable motion detection.

Sensitivity:

If you select higher sensitivity, the camera will be more easily to be triggered to start recording videos. It’s advised to select Middle to balance the accuracy and effectiveness of the alarm, thus reducing the false alarms.

Region:

Click Set, then press and hold the left mouse to drag and select the area for detecting. The pink area indicates the selected area.

Period:

Set up to 4 time periods for each day to send the alerts when the camera detects motion.

MD Interval:

Set the time interval of two alerts. It aims to decrease the frequency of the alerts caused by the same moving object.

Record Channel:

The selected channel(s) will start recording when the current channel detects motion.

Tour:

The display will loop to display the live video from the selected channel(s) in full-screen mode when the current channel detects motion. You can go to Main Menu > System > Tour to set the time interval to show the live video in full-screen mode.

Snapshot:

The selected channel(s) will capture a picture when the current channel detects motion.

PTZ Activation:

The cameras don’t support this function.

PostRec:

The camera will remain to record the video around 10s after the motion or human shape detection ends. You can reset the time from 10s to 300s.

Show Message:

After enabling this function, the display will pop up a window to show the Alarm Status for all kinds of alarms when the cameras detect motion, human shape, or more.

Send Email:

Before enabling this function, please go to Main Menu > System > NetService, then double click on EMAIL option to set up your email address to receive the alerts.

Write Log:

The logs of the alerts will be written into the system once you enable this function. You can go to Main Menu > Info > Log to check the detailed log information.

FTP upload:

The system will send the videos recorded or snapshots captured to the FTP server you set when the camera detects motion. Please go to Main Menu > System > NetService, then double click on FTP option to set up your FTP server.

Mobile reported:

The system will send alerts to your mobile device when the camera detects motion. Please install the App and add the DVR to the App following the section of OPERATE DVR SYSTEM ON MOBILE DEVICE on page 18.

Up-to-Coaxial Control

Right click on the main menu and select XVI control to start setting up your camera.

※If the live video from the camera is mirrored or flipped, you can check the box before Mirroring or Overturn to fix it.

※If you set something wrong, please click Restore to get back to default settings.

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NotesFor the setting of alarms like Video Blind, Video Loss, Human Detect and Face detection, please refer to the settings of Motion Detect. If prompting Video Loss, the DVR will not record videos, but only to send alarms.

TROUBLESHOOTING

The DVR System Boots Up Abnormally Or Reboots Automatically.

If the issue persists, please contact Support for more help.

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How Should I Do If I Forget My Password?

• Please click Forgot Password when logging into the DVR system.

• The system will ask you the security questions you set in the Startup Wizard, please enter the right answer to reset your password.

• If you forget the answers, click Forget Answers to enter the interface of Verification Code.

• Launch XMEye App,tap > FIND PWD on an Android device or tap Forgot your device password?(on the interface of Add Device) > FIND PWD on an iOS device to scan the QR code on the left side to get a verification code, then enter it into the box on the interface of Verification Code to reset your password. However, if you set an email to get the verification code in Startup Wizard, the App will send the code to that email. You need to get it from email, then enter it on the interface of Verification Code.

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How Long Can A Hard Disk Drive Record For This DVR System?

There are 4 AHD cameras connecting to this DVR system by default. These cameras are with the resolution of 1080P and variable bitrate which depends on the surveillance scenes. If the bitrate is around 2Mb/s, the corresponding size of the video file will be around 21G per day.

As a result, a Hard Disk Drive with the capacity of 1T may record around 12 days.

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How Can I Connect An Extra Camera With The DVR System In Addition To The 4 Cameras In The Package?

DVR system supports up to 8 cameras to be connected. Please contact Hiseeu to get the same type of cameras and the corresponding cables.

If you just have a camera in hand, please follow the steps below:

For the camera with the format of TVI/CVI/SVI/CVBS, right click on the screen, select XVI&AHD to set the Signal of the channel to Auto or the corresponding format of your camera, then connect the camera with the DVR system.

For an IP camera, please go to Main Menu > System > Digital > ChannelType to check the box of the fourth line, then go back to the main screen and move the cursor to the channel you’d like

to connect the camera.

Click in the center of the screen to start adding the camera.

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The Image From The Camera Is Upside Down.

Right click on the main screen and click XVI Control, then check the box before Mirroring or Overturn to flip the image.

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What Should I Do If It Runs Out Of The Space On Your Hard Disk Drive?

The DVR system is set to loop recording by default, which means the latest videos will overwrite the old videos automatically when it runs out of the space on the Hard Disk Drive.
You can back up the important videos, then delete the videos or format the Hard Disk Drive.

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Why Does The Hard Disk Drive Stop Saving Videos?

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The App On My Mobile Device Cannot Receive Snapshots When The Camera Detects Motion, Human Or The Camera Gets Blocked, Etc.?

The App can receive the snapshots by default and you can check from Alarm Push/Alarm of the App.

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Why Does The App Remind Me Of “Maximum Video Link”?

For remote viewing, such as from App or PC Client, you can only simultaneously access the live videos from 6 channels at most. Please close the unnecessary channel.

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Why Doesn’t The PC Client Watch The Live Videos?

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Why Doesn’t The PC Client Watch The Live Videos?

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What Should I Do If I Got Too Many Push Notifications From App?

This DVR system can support to send you alerts when the camera detects motion, human, face, video feed loss,or the camera gets blocked. You can go to Main Menu > Alarm to disable certain kinds of alarms to reduce alerts.What’s more, you can lower the Sensitivity, set the Region and Period to reduce alerts.

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How Can I Modify The Time Stamp And Channel Name Displayed On The Screen When Playing The Videos Recorded?

You can go to Main Menu > System > Display to select the channel you’d like to set, then enable Time Display and Channel Title, then click Set. You can even drag them to your desired position on the screen.

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