How to ensure a longer service life of solar cameras?

The most important thing is to choose a solar camera with a large battery capacity, the battery capacity of a solar security camera determines how long the camera can operate without sunlight. The best solar-powered security cameras come with batteries that provide at least 12 hours of power, even without the sun.

Usually, the camera is equipped with 6 18650 batteries, and the battery capacity is at least 21700mAh, which can ensure that the battery can supply power for up to 3 days on cloudy and rainy days without light. If you live in a year-round sunny area, battery choice isn’t the most important thing to you. Longer-lasting rechargeable batteries are essential if you live in an area that doesn’t get a lot of sunlight for part of the year.

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How Do Solar-powered Security Cameras Work?

The first question asked by many first-time buyers is how do solar-powered security cameras work? Solar-powered security cameras rely on small solar The first question many first-time camera buyers ask is how do solar security cameras work? In fact, solar-powered security cameras rely on small solar panels to convert sunlight into electricity, which then charges the rechargeable battery built into the camera. Integrated inverters in security cameras can also convert direct current (DC) power from the solar panels to alternating current (AC) power to provide power when the sun is out. Storing power from the built-in battery during the day keeps the solar-powered security camera working at night.

How to reduce the delay between the trigger (motion detection) and recording?

Pls kindly note that if there is no PIR detection, the camera will be in standby mode for saving power, once there are any PIR activities, the camera needs time to activate itself, upload the data to the server, and download that data to your cellphone.
Generally speaking, there will be a 3-6s delay, when the motion is too fast or short, your camera might not have a chance to capture it, appreciate your understanding.
If the Wi-Fi signal is weak, your camera will take a much longer time to be activated and upload/download the data to the server, pls ensure your camera is connected with a strong and stable Wi-Fi signal.

4G Solar Cameras FAQ and Solutions

How long does it take for a solar camera to be fully charged?

If the solar camera is working under good weather conditions with efficient sunlight and fits the working temperature and humidity standard, it can be fully charged at least 8 hours of direct sunlight. If your installation area is often cloudy or rainy or snowy, this may limit the amount of sunlight your solar device receives. It is recommended to choose a location that can receive the most sunlight during installation

What I could do to improve my wifi signal on the wifi battery camera?

For the wifi battery camera, the max WIFI range it’s around 30-60 ft, the best WIFI range is 30 ft.
If the place you want to install the wifi battery camera is too far away from your router, the wifi signal might be weak. But you can use the WIFI extender to strengthen the wifi network.

Below are a handful of tips to help you improve and optimize your home wireless network speed.
1). Location of Your Router Matters.
2). Overcome Interference & Find the Right Wireless Channel.
3). Use Wi-Fi Extenders to Boost Your Range.
4). Make Sure Your Firmware is Up-to-Date.
5). Secure Your Wi-Fi Connection.

How long can a solar camera be used without sunlight with a full charge?

The solar camera of the low-power type uses the PIR motion detection function. Only the detected person will trigger to start working, and it will be in a sleep state at other times. Under normal circumstances, the camera can continue to work for a long time in the absence of sunlight, depending on the number of triggers. A fully charged solar camera battery can typically provide 5 to 7 days without sunlight, assuming the camera works 24 hours a day.

In addition, the total capacity of the battery will also affect the duration of the charge. It depends on the type of battery.

Sometimes the battery is drained quickly, probably by leaving the app open all day/night to drain the battery. So as long as you regularly check for notifications or other notifications, the battery will never go away. As long as the number of triggers is small, almost no power is consumed overnight.

Why are more and more people choosing solar-powered security cameras?

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The solar 3G 4G camera surveillance system is a major breakthrough in the camera industry. It breaks the limitation that traditional cameras need a network and main power for data transmission. Using mobile phone mobile networks to transmit video data and solar energy to supply electricity, solar 3G 4G camera solves the monitoring problem in areas without grid and electricity.

The working principle of 3G/4G cameras is similar to that of mobile phones: the video data is sent to the server through the base station through the built-in 4G module. Therefore, in order to transmit data, the 3G/4G camera needs to be inserted into the SIM card like the mobile phone.

The working principle of the solar power generation system is to generate electricity through the solar panel and store it in the battery, so as to ensure that the camera can continue to work at night without light and on cloudy and rainy days.

Remote (and geographically challenging) areas may not have electricity and wireless networks, but they still need the same security. In fact, these locations are more difficult to secure because they don’t have that access—thieves know it. In order to reduce your losses, it is recommended that you first understand the solar camera to see if it is suitable to escort your safety.

Benefits of Off Grid Solar Powered Security Cameras

1. Solar security cameras allow flexible positions

Solar security cameras do not require cables and grids to work. Therefore, it can be used in various monitoring applications, such as remote sites or geographically challenging environments.

Typical locations where you can install solar surveillance cameras include, but are not limited to, your vacation home, shed, construction site, vineyard, farm, barn, boat, warehouse, RV, and more.

2. Easy to install and move

Solar powered wireless security cameras can be quickly installed anywhere you want, and since you don’t need to run any messy cables or drill holes, it’s a very cost-effective security option.

Even better, you can easily move solar security cameras as projects progress or are complete, such as construction sites or new hoses under construction, and bring the solar IP cameras to new locations.

Solar security cameras are highly portable and flexible, requiring no wires, no wiring, and no drilling. You can place it indoors and outdoors wherever you like, such as your front door, backyard, nursery, temporary work sites, and more.

3. Environmentally friendly

Solar-powered security cameras are powered by renewable sunlight and do not damage the environment or cause any pollution like waste and disposable batteries.

What’s more, creating the infrastructure to support traditional surveillance systems can be disruptive. Solar-powered surveillance cameras require no infrastructure and can protect areas such as wetlands. This is an eco-smart solution as it requires no electricity and runs on renewable energy. It also requires minimal infrastructure requirements so the surrounding natural environment can remain the same.

4. Solar powered cameras provide day and night surveillance

Solar-powered wireless security IP cameras can be powered by rechargeable batteries at night when there is no sunlight.

Some solar security cameras are equipped with starlight sensors that can provide brilliant color night vision – a huge leap compared to other security cameras.

5. Easy to expand

Solar security cameras are also a flexible and scalable solution if you want to add 2 or 3 cameras later. With Security Camera Viewer, you can also watch live views of multiple solar IP cameras simultaneously on your smartphone. If you need to add or remove security cameras, it’s easy to do so with a solar system. Whether you’re powering an entire site or a single room, solar power can help you do just that. You can group cameras and combine real-time information into one secure login where you can access all footage.

6. Solar security cameras have a long service life

Most solar panel manufacturers offer more than 10 years warranty, which means that solar panels used in security cameras can still produce no less than 80% of their power after 10 years, with little or no maintenance.

7. High privacy and security

Compared with the traditional camera transmitted through the Internet, the signal transmission through the mobile phone network is more secure, and it is more difficult for hackers to break into the camera system

8. No power supply required

No electricity is required, and the system can include battery backup to ensure that when there is not enough sunlight for a period of time, you will always have power, even if there is a power outage in your area. The rechargeable battery retains enough power to keep the camera running, even in foggy weather. Most solar panels are sturdy enough to catch small rays on low-light days. Don’t worry about power outages!

9. Cloud Control

You can install solar safety systems anywhere – they work efficiently wherever you install them.

If you live in a remote area with electrical connectivity issues, these systems will work perfectly. When a camera needs to be adjusted, technicians don’t need to be on-site because they can make adjustments from a remote location via the cloud. Today, most of these cameras are equipped with Wi-Fi, which makes them easy to monitor and operate from any remote location. If you’re on vacation, you can adjust camera settings and monitor your home with confidence.

10. Intelligent Analysis

The system can send notifications to employees in various situations, such as the detection of an intruder or unusual activity.

11. Waterproof and moisture-proof

Since the purpose of installing solar security cameras is to consistently perform and overcome any situation caused by nature outdoors, LS Vision’s solar cameras feature ip66 weather protection against snow, rain, dust, and direct sunlight to protect your property all year round.

Home solar systems have many advantages. The main benefit is reduced carbon emissions and lower bills. After installing solar security cameras, you can move on to installing solar security lights, solar security sirens, and other solar systems. This way, not only will your bills be affordable, but you’ll also be doing your part in reducing global warming.

What to Consider When Buying a Solar Security Camera?

Solar powered security cameras, with self-renewal and clean energy, are gaining popularity as the public becomes more environmentally conscious. The initial investment in buying one of the best quality solar security cameras can be huge, but as the life of the solar panels increases and more solar security cameras are installed, the future benefits will definitely be worth it. In your process of choosing the best solar security camera, here are some key factors that you absolutely cannot miss.

1. Solar panel capacity of solar security camera

The amount of electricity that a solar panel in a solar security camera can generate is determined by a variety of factors, such as the average amount of sunlight, weather conditions, the tilt angle of the panels, and more.

The solar panels that come with the security camera should generate enough power to power the camera for 8 hours a day. At the same time, it should also be able to have a fully charged battery.

To ensure the efficiency of the solar panel is at its best, make sure that nothing is blocking the direct sunlight from the solar panel. If you are in the northern hemisphere, orient the PV panels due south; if you are in the southern hemisphere, orient the PV panels due north for maximum natural resources.

Weather conditions like snow and dark clouds can reduce the efficiency of a solar panel, so giving it the best possible angle will help.

Also keep your solar security camera’s panel clear of possible obstructions, such as shadows from nearby trees or shrubs.

In addition, it can improve the performance of the security camera by regularly wiping the surface of the solar panel with a damp paper towel or cloth to remove dust or debris.

2. How much battery does your solar security camera need

These rechargeable batteries can power your solar-powered security camera in low sunlight.

Solar security cameras should be equipped with rechargeable batteries to power the camera when the sun is low. The capacity of the battery should be at least 10 times the maximum output capacity of the solar panel. Otherwise, the battery may be damaged by overcharging.

The average charging time is about 6 to 8 hours. This stored power should last from 1 week to 3+ months without additional charging. Of course, it is possible that only the camera is actively recording when the motion detector is triggered or when the user is connected to the camera.

The storage capacity of a battery is measured in milliamp hours or milliamp hours. The more features a camera has that require power (such as two-way audio, Wi-Fi connectivity, and night vision), the more battery capacity it will require.

A shortcut to choosing a battery for your solar security camera is to buy a solar IP camera with a rechargeable battery.

If you want to add a battery backup to your solar security camera, you can ask the seller of the solar camera directly for recommended models.

3. Where will the solar security camera save the video

If you prefer to record motion-activated video locally without charging a subscription fee, a solar powered security camera with an SD card might be a good option.

You can also easily playback and manage video from wireless solar surveillance cameras via the phone’s motion sensor stored on the memory card.

If you prefer to access your data anywhere on your mobile device with an internet connection then opt for a cloud service and you can access your data anywhere on your mobile device with an internet connection. The footage of the wireless solar security camera with motion sensor can be Save on your phone’s SD card.

4. Data Transmission Of The Solar Security Camera

WiFi solar security cameras with motion sensors can send instant alerts when the network is connected. You can also watch solar wireless home security cameras live through the APP on your smartphone.

If there is no network in the monitored place, don’t worry!

Solar security camera with SD card (slot) can still record motion sensing events even without WiFi/Internet.

But if you want to watch your wireless solar security camera live or receive instant alerts, an internet connection is a must.

Thanks to the introduction of solar-powered cellular security cameras, they can operate on 3g/4G cellular data and work where there is no hardwired internet or WiFi, like 4g solar-powered security cameras.

Any feature of a wireless solar security camera you can find in a solar cellular security camera.

5. Image Resolution of Solar Security Camera Lenses

Resolution refers to the sharpness of an image. If the lenses aren’t sharp enough that you can’t see individual faces, these lenses are useless.

Preferably between 720p to 1080p resolution, although there are higher resolution cameras. 720P resolution is common in low-end and budget models. 1080P resolution is standard for most solar cells.

6. Cost of Wireless Solar Security Cameras

The initial investment in buying the best quality solar CCTV security cameras can be large, but as the life of the solar panels increases and more solar security cameras are installed, the future benefits will definitely outweigh the costs.

So instead of opting for a fake solar security camera or a cheap solar IP camera with a low resolution, choose a high-quality solar security camera from a trusted brand.

Quick tip: When you’re looking for a wireless solar-powered outdoor security camera, make sure it’s at least Full HD (1080p) for recognizable detail.

7. Design and waterproof performance of solar security camera

According to the shape and design, it is divided into two categories: bullet type and dome type.

a. Bullet-type surveillance cameras

Bullet-type, they have a fixed field of view with a wide field of view that can be adjusted manually or via a remote control. Bullet-shaped security cameras are often used at entrances. They usually include motion sensing and night vision.

b. Dome security camera

Their field of view is usually smaller. Their swivel angle is close to 360 degrees, which makes them a great choice in commercial and industrial settings. They are also sometimes used in residential environments, although dome cameras designed for the home are generally not as robust as those designed for commercial and industrial applications.

The waterproof rating can tell you how well your camera will work outdoors. It is represented as IPXX. IP stands for Ingress Protection. The first x represents resistance to debris, ranging from larger solid objects, like leaves, to tiny solid objects, like dust.

The second x represents the resistance to water, which can be zero resistance, or a prolonged immersion in several feet of water with no effect. A rating of 5 will ensure the camera doesn’t shut down in heavy rain.

8. Solar security camera compatibility with existing infrastructure

Your existing Wi-Fi, smart home or 4G service provider should be compatible with solar powered security cameras. While most products will work with any type of Wi-Fi, the ability to connect directly via a built-in 3g or 4g network and the ability to integrate with your smart home needs to be checked for security cameras to work properly.

9. Communicate via Solar Security Cameras

Some models allow you to have two-way intercom with the person on the other end via the built-in microphone and on-camera speaker. For this feature to work, find out the optimal working distance and height before purchasing or installing.

10. Motion Detection and Night Vision Capabilities Of Solar Security Cameras

PIR motion sensing is an advanced feature that uses computer algorithms to differentiate between human and non-human images. If the target is not a person, the motion detection system will not sound the alarm. Night vision capability is very useful if you want solar powered security cameras to work at night or in dark places.

Summarize

Running a few surveillance cameras 24/7,365 days a year can add a lot to utility bills. Using solar energy can save a lot of energy. This is why solar-powered security cameras are becoming more and more popular.

Besides reducing utility bills, they have a long list of other benefits and useful features over wired and battery-powered security cameras. In 2021, the performance of the solar version has already caught up with the conventional power version.

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Introduction

Panasonic Security Systems are renowned for their reliability and advanced features, offering top-notch security solutions for both residential and commercial properties. This comprehensive manual guide will walk you through every aspect of using a Panasonic Security System, ensuring you get the most out of your investment. From installation to troubleshooting, we’ve got you covered.

Table of Contents

Understanding Panasonic Security Systems

Panasonic Security Systems offer a wide range of features designed to provide robust security for homes and businesses. These systems include high-definition cameras, advanced motion detectors, and user-friendly control panels, ensuring comprehensive protection.

Overview

Panasonic Security Systems come in various models tailored to meet different security needs. Whether you need a simple setup for a small apartment or a complex system for a large business, Panasonic has a solution.

Features and Benefits

Choosing the Right Panasonic Security System

Selecting the right security system involves considering various factors such as the size of your property, specific security needs, and budget.

Factors to Consider

Product Comparison

Panasonic offers several models with different features. Compare specifications to find the best fit for your needs.

Pre-Installation Planning

Proper planning is essential to ensure a smooth installation process.

Site Survey

Conduct a thorough site survey to identify the best locations for cameras and sensors.

Equipment Requirements

List all necessary equipment and ensure compatibility with your Panasonic Security System.

Panasonic i-PRO SmartHD Security Cameras Video

https://www.youtube.com/watch?v=yhBQZjmQFEM

Installing Your Panasonic Security System

Follow this step-by-step guide for installing your security system.

Step-by-Step Guide

Tools Needed

Setting Up Your Panasonic Security System

Once installed, configure your system for optimal performance.

Initial Configuration

Network Setup

Understanding the Control Panel

The control panel is the heart of your security system.

Key Functions

User Interface

The interface is designed to be intuitive, making it easy to navigate through settings and options.

Adding and Managing Devices

Expand your system by adding more devices.

Cameras

Install additional cameras to cover more areas.

Sensors

Add motion detectors, door/window sensors, and other accessories.

Customizing Security Settings

Tailor the system to your specific needs.

Alerts and Notifications

Set up custom alerts for different types of events.

User Permissions

Manage who has access to your security system.

Using the Panasonic Security App

The mobile app allows you to control your system remotely.

Features

Mobile Access

Download the app from the App Store or Google Play.

Monitoring and Surveillance

Keep an eye on your property at all times.

Live View

Access live footage from your cameras.

Recording and Playback

Record footage and play back important events.

Maintenance and Regular Checks

Regular maintenance ensures your system operates efficiently.

Routine Maintenance

System Health

Regularly check system health through the control panel.

Troubleshooting Common Issues

Resolve common problems with these tips.

Error Messages

Understand and fix common error messages.

Connectivity Problems

Ensure a stable network connection to avoid interruptions.

Enhancing Your Security System

Improve your system by integrating with other technologies.

Integration with Other Systems

Combine with home automation or other security solutions.

Upgrades

Upgrade firmware and hardware to access new features.

Data Security and Privacy

Protect your data with these tips.

Encryption

Ensure all data is encrypted.

User Data Protection

Follow best practices to protect user information.

Understanding Warranties and Support

Know your warranty and support options.

Warranty Details

Check warranty coverage for different components.

Customer Support Options

Contact Panasonic support for any issues.

FAQs About Panasonic Security Systems

How do I reset my Panasonic Security System? To reset your system, follow the instructions in the user manual or contact customer support.

Can I integrate my Panasonic Security System with other smart devices? Yes, Panasonic systems can be integrated with various smart home devices.

What should I do if my camera stops working? Check the power supply and network connection. If the issue persists, contact support.

How often should I update my system’s firmware? Regularly check for firmware updates and install them to ensure optimal performance.

Is my footage stored locally or in the cloud? Panasonic systems offer both local and cloud storage options.

Can I access my system remotely? Yes, use the Panasonic Security App for remote access.

Advanced Features and Customization

Explore the advanced capabilities of your security system.

AI Features

Leverage AI for enhanced motion detection and facial recognition.

Custom Integrations

Customize your system with third-party integrations.

Cost Considerations and Budgeting

Plan your security investment wisely.

Cost Analysis

Compare the costs of different Panasonic models.

Budget Planning

Allocate budget for installation, maintenance, and upgrades.

Case Studies and Real-Life Applications

Learn from real-life examples.

Success Stories

Read about how others have successfully implemented Panasonic Security Systems.

Practical Uses

Discover various applications of security systems in homes and businesses.

Future Trends in Security Systems

Stay ahead with emerging technologies.

Emerging Technologies

Keep an eye on new developments in security technology.

Innovations

Explore innovative features that are shaping the future of security systems.

Conclusion

Panasonic Security Systems provide reliable and comprehensive security solutions. By following this manual guide, you can ensure your system is installed, configured, and maintained correctly, providing peace of mind and enhanced security for your property.

Looking for the best NVR? This guide will help you find the right one for you, help you through the jargon, and get your recorder at the best price.

NVR is short for Network Video Recorder, a device which acts as a hub for an IP-based security camera system. It is a storage and review point for your CCTV which means you don’t need to sign up to remote service to store your video.

That means, of course, it’ll need cameras, typically connected by power-over-ethernet (PoE) cables (see our guide to the best PoE cameras), and a storage medium like a hard drive.

Retailers often package the same NVR in several different bundles, mixing up the types and numbers of cameras and hard drives, or simply leaving this all to you. There are real bargains to be had with some of these all-in-one kits, and the only real downside is some spectacularly confusing product names.

An NVR, incidentally, is not quite the same thing as a DVR (or Digital Video Recorder), which appeared in the late 90s. They look similar and store video too, but a DVR is built to accept and digitally compress analogue or digital video via coax sockets; an NVR expects a digital input.

The advantage of an NVR-based security system is that, because the video is being compressed by the cameras, local processing power is available for AI functions like detecting movement. This, in turn, means you don’t need to dig into your wallet for a subscription service; both storage and AI analysis are provided by a device you own rather than a service you lease. 

Given that subscription services usually only store the clips their AI identifies as significant, having your own NVR may give you the power to review every moment yourself rather than being dependent on an algorithm to parse the events your camera sees. All the advantages of networking like remote access and – of course – the ability to work with all IP cameras, wired or wireless, remain.

We look at some of the key features in detail at the end, but something else to remember if you’re in the USA is the China trade war; major security player HikVision have already fallen victim to US internal bans on new products and may end up on the Specially Designated Nationals (SDN) list. 

Key features to look out for are remote access, PoE (Power over Ethernet), which can simplify wiring, hard drive capacity (indeed if any drives are included at all), the resolution limit, the number of channels or cameras it can handle, and if there are any means of backup. Remember that a 4K camera uses more data throughput than a 1080P one, so an NVR can handle fewer of them – this is where the compression method (e.g. H.264 or H.265) can make a big difference.

Best NVR in 2023

Why you can trust Digital Camera World  Our expert reviewers spend hours testing and comparing products and services so you can choose the best for you. Find out how we test.

(Image credit: Adam Juniper/Digital Camera World)

1: EufyCam HomeBase 3

The EufyCam HomeBase 3 and various bundles bring the glossy consumer experience of IP cameras like those from Google or Nest – including AI-like face detection – but don’t leave you paying every month. This device also has a home-friendly design so you can leave it on a countertop (good if you have limited space near your router).

Some security pros might not appreciate the non-traditional approach with only clips recorded when the cameras detect motion. The flip side is that the NVR is a more accessible experience. Even without adding a hard drive the 16GB included will likely capture a couple of months of ‘events’ (clips by triggered movement) from your cameras; add a drive and that can go up to a lifetime. It also means the cameras can be installed wirelessly, with battery power, meaning getting up and running is virtually painless. We especially liked the S330 eufyCam 3 bundle with solar-powered 4K cameras featuring floodlights and night vision

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(Image credit: Amcrest)

2: Amcrest 5 Series NV5232E-16P

Best DVR for multi-brand compatibility

While not everyone will need the 320Mbps throughput, if you’re looking for a powerful NVR which affords some flexibility when it comes to choosing your cameras (and don’t mind paying for that) then the Amcrest 5 Series seems to have that in the bag. Eight of the sixteen Ethernet sockets are PoE, likely enough for most customers though it seems a shame they weren’t all enabled.

We certainly can’t complain about the level of effort which seems to have gone into usability in what is not always the most user-friendly product category; a great example is the QR codes to bring up quick remote viewing via the Amcrest View app.

The device is certainly not the cheapest on this list, given the list price doesn’t’ include a hard drive and you’ll need at least one – likely two unless you opt for the motion detection mode. It does, however, offer some of the features of subscription services via the app and web features, as well as the advantages of a hardwired device; not to be sniffed at.

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3: Swann AllSecure650

Best NVR for uninterrupted security

Swann has always built innovative systems, and this is no exception. Adopting an elegant upright design, the NVR PowerHub is the basis of several new Swann packs including the AllSecure650. We like this system not only because of the elegant design, but because it offers so many options in a small package. It also, brilliantly, turns the main annoyance of battery camera systems to its advantage; an extra battery is included (total of 3 for a 2 camera bundle).

The extra battery lives in the hub, where it not only charges but offers backup power backup in case of an outage. When you need to swap a camera battery you have a spare, ready to go, so you can swap it with one – rather than two – trips up the ladder to the camera.

It does not, however, ditch all the functionality of a traditional NVR as it attempts to blend into the home or small business. While you can control nearly everything via the app, as well as enjoy remote access, there is also a mouse socket and HDMI port for use with a monitor. The supplied 1TB storage will also manage 2 years of clips by Swann’s reckoning, after which you can opt for Dropbox or USB transfer. 

Best NVR camera systems 2023

Read More : Best Night Vision Security Cameras

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(Image credit: Synology)

4. Synology Deep Learning DVA1622

Best AI NVR for homes and small businesses

Synology offer multi-drive RAID storage systems – many which can take on a little monitoring on the side – and devices like this built with it front and center. There is the power to drive AI on up to 16 streams of video including separating people from animals, intrusion detection and even license place recognition. Businesses can even use the AI system to detect whether face mask rules are being complied with. This AI also helps distinguish threats in poor lighting thanks to the GPU power. Recording can be backed up across drives or both can form a single volume

As well as HDMI connection for a monitor, the device can be reached remotely via iOS and Android apps and on virtually any computer via a browser interface. The USB 3.2 ports (front and back) offer keyboard and mouse connection.

This is a great choice for smaller installs, but bigger businesses might need something like the 4-drive FVA3221.

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(Image credit: Reolink)

5: Reolink RLK8-800

Best DVR for reviewing video history

Despite having only one SATA bay, the Reolink system makes a lot of room for storage by adding an eSATA socket at the back. The system is also typically bundled with its preferred Reolink 4K cameras which provide stand-out sharp footage which is easy to review thanks to the fresh modern interface. Reolink also offer a great variety of cameras and a doorbell.

Built-in operating systems can be a tad clunky, but connect the supplied mouse to the NVR and the Reolink interface, whether on 4K TV or VGA screen, is a bit clearer. The 24/7 recording is accompanied by a timeline which highlights events (people or vehicles) and can be filtered as you browse. While it doesn’t sound a lot, in practice most CCTV reviewing is for these things.

When connected to your local network via the LAN socket, assuming an internet connection, the system can use the same alert tech to send specific activity alerts to your devices.

(Image credit: Annke)

6: Annke 4K 8CH PoE NVR

Best NVR for affordable plug-and-play

Clearly built for practicality, the Annke H800 makes connecting a USB drive easy without re-positioning by adding an extra USB socket at the front as well as the rear one for the mouse.

The in-built OS isn’t beautiful, but actually very smart; you can choose to disable motion detection by zone on each camera view and, even as you refine the detection, you see a handy live view of where the algorithm is spotting action. Other handy features include quotas for individual cameras to prioritize some recordings drive vapacity.

The system includes event-driven or “Smart” timeline review of recorded video, the latter allowing you to search video for movement within areas you specify – a handy tool for finding if someone went into a specific corner of the shot after the fact.

Phone integration for Android or iOS also brings notifications though only one user account can be connected.

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(Image credit: Swann)

7: Swann SRNVR-88580H

Best DVR for AI features

What shines out with the Swann system is the more advanced facial recognition tools which put person/vehicle recognition in the shade. Yes, generalized person or vehicle alerts are still very useful, but Swann allows the known faces can be named. That makes specific alerts possible if, say, one of the kids gets near the treats. That is the kind of benefit consumer smart cameras offer, built on with integrations with Alexa and Google Assistant, but without the cost of a subscription.

A third USB socket covers mouse, backup drive and downloading to a USB stick
without needing to unplug anything – usability plus. 

On the down-side, pet detection does require a cloud subscription (perhaps that just feels a worrying threshold to cross). In reality the fact Swann offer a cloud option – and secure backup using it – will be a handy option for some, even if it does bring with it a monthly fee. Swann’s Enforcer Kit system also has a number of 4K CCTV cameras with red and blue flashing LEDs and sirens built in which can be acquired in a bundle with the NVR for an effective deterrent system. 

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(Image credit: Lorex)

8: Lorex D861A82B 4K DVR

Best NVR for smart home integrations

This elegant-looking NVR actually has the same sockets as most other 4K 8-channel systems from the back, but is chic enough to sit comfortably under a living room TV. There the central panic button, which triggers all lights & sirens built into connected cameras, could end a home invasion.

The main Lorex NVR software also allows you to set up effective deterrence rules using person and vehicle detection and features area search for easier review.

There is a similar level of design polish in the remote access app save for one thing; if you do connect wireless and wired cameras you’ll need to tidy up the alerts yourself to avoid duplicates. 

We also appreciated that the Apple TV wasn’t forgotten; and smart home fans will love the ability to add sensors (like gate or door opening) as well as cameras via a Lorex Sensor Hub.

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(Image credit: Synology )

9. Synology DS923+

A RAID system with security-friendly extras

As well as dedicated NVRs, Synology are synonymous (sorry!) with all sizes of data storage devices. While many entrust their data – especially with limited amounts of it – to the cloud, there are many reasons to have a physical backup system. Hot-swappable drives mean every piece of information can be backed up within the device, and a network connection means it is available via your home network, or remotely.

Since the machine is essentially a small computer, it can run apps on its own OS, from Mail Server to (more relevant here) Synology Surveillance Station. This lets you use some of your overall drive space to store video from your connected security cameras.

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(Image credit: CanaKit)

10. CanaKit Raspberry Pi 4

For those who want to make security a hobby experience

Make no mistake, this is not the same approach as the other products on this list. This isn’t a ready-made box with all the necessary PoE sockets to connect a series of cameras to but, since an NVR is essentially just a computer in different clothes, it shouldn’t come as a surprise that the enthusiast community is continuously refining software to power NVRs.

If you feel motivated to build your own, why not start with a Raspberry Pi 4? Unless you’re only using USB cameras, you’ll also need a PoE Ethernet Switch (like the BV-Tech) and certainly some kind of storage (it’s unlikely the microSD card slot in the Pi will cut it for long, but many folk already have a spare external hard drive lying around). From there it’s simply a matter of choosing an OS and a piece of software; Shinobi is available for free and supports ARM architecture, as does ZoneMinder, so there are two good starting points. 

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(Image credit: Amcrest)

11. Amcrest 4K NV4216E-AI

Best NVR for big multi-camera set-ups

If you need a more powerful NVR – with greater camera capacity – than the NV4108E above, then Amcrest have you covered; the 4216E-AI supports up to two 8GB drives inside and has 16 PoE ports for cameras on the back, all capable of 4K resolution. The system is happy with H.265 and H.264 and has a high-speed throughput of 200Mbps, dropping to 80Mbps when the on-board AI functions are active. This sacrifice buys you human and vehicle detection (and search in recordings), offering functionality to compete with the subscription services from Google Nest and Amazon Ring among others. Amcrest’s App is similar in scope. The machine even has microphone sockets for two-way-talk from the NVR.

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(Image credit: xmartO)

12. xmartO WNQ28

Wi-Fi NVR which can keep your CCTV separate from home network

If you’d like to install a CCTV system with some of the advantages of your own NVR, but aren’t interested in undertaking the cabling, then the WNQ28 seems a rational choice. It eschews the PoE network switching components in favor of two antenna to create its own wi-fi network which you can connect cameras and viewing devices to. xmartO also include their “G3 Auto WiFi Relay” feature which can use cameras to extend the network.

With or without this, the advantage of this device is that it keeps CCTV cameras on a different frequency from your home’s potentially already heavily taxed wi-fi (an issue many of us are starting to notice as high-speed broadband becomes more common). On the down-side it offers a fairly generic Linux-based OS and doesn’t have high bandwidth, while it definitely prefers xmartO cameras. Nevertheless it definitely helps keep things separate when building your network, so we can see some DIY fans strongly preferring this.

How to choose an NVR system

Selecting an NVR forces you to think about the very heart of your security system, and the choice you make will depend on whether you’re starting from scratch or you already have cameras you need to connect to. In either case, make the right choice and it’ll offer years of use even though you add and swap cameras and hard drives.

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Swann Camera Troubleshooting

Let’s discuss Swann camera troubleshooting. Like any other brand of Wi-Fi or IP camera for consumer-grade surveillance, you will come across common errors that you can solve easily in a DIY fashion. Refer to this guide for more details.

The Swann brand claims itself to be security made smarter. It backs up its claim by making some of the world’s best value security system. They’re able to compete against the likes of Ring, Nest, Arlo, Bink, and Wyze by providing the smartest of features and the most intuitive of controls.

Regardless, in case your Swann camera stops working, isn’t recording, isn’t connecting to Wi-Fi, or has issues with playback, “ Swann camera Troubleshooting – Problems and Solutions with Swann security cameras” got your back.

Swann camera not working: How to Fix

If your Swann camera isn’t turning on, check the wiring or battery. If it’s offline or has hampered function, disconnect the cameras, disconnect the power supply, and then restart to see if that fixes the problem. Your camera can also stop working if it’s overheated. Cool it down and try again later.

If worse comes to worst, your Swann camera might be “bricked” or rendered completely broken and non-functioning. If it’s still in warranty, you can get it replaced for free or at least get a discount for a replacement.

See More :

• Swann device Password Reset for all model
• How to Install SwannView Link
• SWANN LATEST FIRMWARE UPDATES

Swann camera not recording: How to Fix

If your Swann cam is not recording, it might be because recording is disabled. Go to “Main Menu” the select record. Fix “Record Setup” and “Motion Setup”. You can also set up the “Record Schedule” too.

Check “Motion Setup” to see if that’s the reason why your camera isn’t recording (it only records when it detects motion).

You can also connect one camera only to your DVR or NVR to see if that fixes the recording issues. You can setup an isolation test, cross-check the camera and cable, and interpret the results to narrow down the issue.

Swann camera not connecting: How to Fix

Check your router and make sure the Wi-Fi password entered is correct. Sometimes, your Swann camera might unsuccessfully establish connection with your router simply because you misread a character or capitalized the wrong letter (it’s case-sensitive).

The cam could also be out of coverage area of the router. Make sure the router and the camera(s) are close to one another to ensure a smooth connection.

If the camera is still have issues with Wi-Fi connection, reset or power-cycle your router and try again. It might be an ISP problem. If you believe the camera is in error, you can reset it back to factory settings using the recommendation outlined below.

Swann playback not working: How to Fix

To playback a video, tap the “Playback” icon, then the “Camera” icon, and then set a start and end date and time. You can also search recordings on the recorder below the calendar then tap “Start Playback”.

Sometimes, when you attempt to playback videos, you get blue lines to show it was recorded but get an “open failed” error message when you attempt to play it. This could be caused by bad configurations, lack of storage space, corrupted video files, and failing DVR components.

This could also root from the latest software update. It mostly affects iPhone users but even Android users are affected. Contact a Swann technician or consider replacement if the problem consists.

Swann camera black screen: How to Fix

Some Swann cam users experience CCTV cam black screen or a blank video at night. This might mean the camera lacks infrared night vision, especially if it continues to record and works fine during the daytime or if you put a lamp or light source where it’s supposed to record things.

Maybe you simply forgot to turn the IR on. Fix this by checking camera settings and enabling the infrared light. If that’s not the case, then the infrared night vision camera might lack an IR cut filter.

It could also have a faulty IR sensor. Either way, you might need to have the device fixed by a technician or replaced altogether depending on the severity of the damage or the state of its warranty.

Off-warranty products might require some repair and finagling from third-party repairmen but this means it’s now outside the jurisdiction of Swann.

How to reset Swann camera?

To reset Swann Camera models NHD-805/806/810/811/815/815AF/816/817/818/819, here’s how to go about it. Locate the reset button. You might need to use a reset key or a pin in order to press it for 10 seconds to start the reset process.

Disconnect the camera from the NVR first before resetting it. You’ll also need to remove it from the PoE switch or power adapter to turn it off completely. Some devices require a pin or cable key to access the small reset button.

FAQs – Frequently Asked Questions

Here are the most frequently asked questions in regards to the Swann cam.

Where is reset button on Swann camera?

On most Swann cams, the reset button is found on the bottom of the device. However, this might vary depending on the model. This button typically requires a needle or pin to push until you hear a click sound. You need to hold the button for 10 seconds to reset the device.

How to find Swann IP camera default password?

The default all-access admin password for Swann is “12345” on the username “admin”. To reset the password for cameras, NVRs, or DVRs, you might need to get the MAC address by downloading some sort of app.

Alternatively, you can reset the camera to default settings by pushing the pin-sized reset button for 10 seconds in order to get the default password back.

Swann DVR default password: How do I find my Swann DVR password?

If “12345” is not the password being used by NVR’s “admin” account and you’ve forgotten what the password is, reset it by downloading and installing the HomeSafe Config Tool first. Open the app, click on your device’s IP address, and note the MAC address.

Now, you can go to the login screen of the DVR, click on “Forgot Password”, and enter the MAC address provided to you by HomeSafe. Click “OK” when you’re done then set a new password.

Why have my Swann cameras stopped working?

You should check first that your camera power supply (or supplies) are properly connected to a wall socket or power strip. If you do have the power supply connected to a power strip, try a wall socket just in case the power strip is faulty or is a specialised unit that doesn’t have all the sockets active at all times.

How do I reset my Swann camera?

Disconnect the camera from the NVR (or from a PoE switch or a power adapter) to turn it off completely. Press and hold the reset button. While holding down the reset button, plug the camera back to the NVR (or to the PoE switch or a power adapter) and continue holding down the reset for 30 seconds, then release.

Why is my security camera black screen?

Some users experience CCTV camera black screen or video going black at night, it’s likely that the camera lacks infrared night vision, or the IR night vision camera doesn’t have an IR cut filter or a faulty IR sensor, or you simply forget to turn the IR on. Quick Fixes: Check camera settings to make sure the IR is on.

How do I get my Swann cameras back online?

All you need to do to get back online is to re-register the camera. Follow the steps below:First, go into the home interface (this is the screen it goes to when you start the app) and tap the “Camera” button on the bottom. On the next screen, tap the camera where it says “Camera is Offline”.

How long do Swann security cameras last?

Unfortunately, details aren’t provided for how long the Lithium Ion battery will last on a single charge, but it’s likely to be around 8-10 weeks based on our use. Obviously, if it’s not practical to take the device down every couple of months, then it may be worth investing in the solar panel accessory as well.

Why is the blue light flashing on my Swann DVR?

The first time you power up your camera, the camera LED will be blinking blue to indicate pairing mode.

Why does my security camera keep going offline?

Security cameras go offline for three main reasons: power outages, loss of internet, or failure of the camera’s components (broken parts or wires). Knowing some quick troubleshooting tips will help you get your camera back up and running in no-time.

What happens if you unplug a security camera?

When your house, the cameras won’t record. When you are away from the home, the cameras record. They’ll still be “working” but not recording.

What to do if all cameras display no image on the DVR monitor?

Is this an existing camera that was working and at some point had video loss? Follow these troubleshooting steps.

1. Test Your Power Supply.
2. Check Power Supply Box Fuses.
3. Test Camera on a Different DVR Port.
4. Use a Test Monitor.
5. Use a Test Cable and Spare Power Supply.

Why is my Swann security camera not connecting?

Make sure that the connection is successful by checking your router and ensuring that your Wi-Fi password is correct. If the camera is still having issues connecting to Wi-Fi, reset the router and try again once it’s back up.

Why does my EUFY camera keep going offline?

Your Eufy camera goes offline if the battery has run out of charge, has lost connection to the HomeBase and Wi-Fi, or you need to update your Eufy app. You should check your battery and check the Wi-Fi settings to ensure that they are working correctly or reboot your camera to solve the problem.

Is Swann a Chinese company?

Swann has always been a leader. From humble beginnings in Melbourne, Australia the business now has offices in the USA, Canada, Australia, UK, Hong Kong and China and a presence in over 40 countries on 6 continents.

Can Swann cameras be hacked?

A popular wireless security camera designed to safeguard businesses and homes was vulnerable to a spying hack. The flaw meant it was possible to hijack video and audio streamed from other people’s properties by making a minor tweak to Swann Security’s app.

Are Swann 4k cameras any good?

The quality of the cameras are excellent. They feel, look and operate great. Simple setup and easy to use.

What does the blue light on my DVR mean?

The blue light indicates that the DVR (or other receiver) is outputting an HD signal. It could be the HDMI negotiation with your new TV causes it to stay on when the TV is off. If it’s too bright for you, a small piece of opaque tape is recommended.

What does it mean when Blink camera flashes red?

The Blink Video Doorbell flashes a red LED on the ring surrounding the doorbell button when it is seeking connection. During setup, and change of system or Wi-Fi, the red LED shows if the doorbell is ready to connect. If the red LED is not flashing as expected, remove one battery for five seconds and replace it.

What does a blue light mean on a camera?

LED setup reference guide

A flashing blue light on a security camera means you are ready for the WiFi protected setup.

Why do my wireless cameras keep disconnecting?

There are two main reasons that a camera may lose WiFi connection. It may be installed too far from your WiFi router, or it may not have sufficient bandwidth on your WiFi. Please contact our customer support for help in diagnosing this issue and confirming the cause.

Why won’t my security camera connect to my Wi-Fi?

Hold your phone in the location of your camera and check the number of dashed Wi-Fi coverage on your phone. If the connection is poor, if possible, reduce the distance between the camera and your Wi-Fi router. Consider a wired installation or consult your internet provider for solutions.

Why does my IP camera lost connection?

Network Conditions

Surveillance Station may lose connection to your camera when the Internet connection is poor or if changes are made to bandwidth, firewall, or IP address settings.

How do I disable Swann camera?

How do I disable Swann camera?

1. Yea, it’s possible to turn off the INTCAM manually.
2. Try this procedure, using the button on the back of the cam –
3. Press and hold the Pair button for 30 seconds.
4. To turn it back on, just press the Pair button for a second, Don’t hold too long or it’ll go into pairing mode.

Will DVR still record if unplugged?

The Cloud will continue to record your set programs while the physical DVR is unplugged. You are also correct that if your additional TV boxes are unplugged, this will not affect your planned recordings.

How do I stop my security camera from being unplugged?

Indoor cameras

1. Run your camera’s power cable behind furniture or shelving so that it’s harder to spot and unplug.
2. Install cable clips to help keep the power cord attached to the wall. Check your local hardware store for availability.

How do you troubleshoot a security camera?

How do you troubleshoot a security camera?

1. Know your login details.
2. Check the power source (most cameras are PoE)
3. Check to see if cameras work from inside or outside the network.
4. Check the cabling.
5. Reboot the system.
6. Check for IP conflict.
7. Check ARP tables.
8. Update software & firmware.

Conclusion

Even though Swann isn’t as well-known as Ring, Arlo, or Nest, it has a significant share of the Wi-Fi cam market because it caters to a significant niche. Many people are curious how to troubleshoot this camera because they’re loyal Swann customers.

There’s great demand to know how to make sure their Swann devices work and operate smoothly. They also wish to know whether their Swann is broken or fixable in some DIY way.

How to Connect Swann Camera?

If you wish to learn how to connect your Swann cam to Wi-Fi, to your phone, to your TV, to your laptop, to your MacBook, to Alexa, to the Internet, and so forth, you’ve come to the correct guide.

People are curious about the Swann camera because it provides a dependable and affordable alternative to your Ring cams, Arlo cams, and Nest cams. It does everything those cams could do in terms of Wi-Fi-based and app-based operation but in a format much closer to CCTVs.

It’s this dependability that Swann got a loyal consumer base who’d read articles like this about “How to connect Swann camera?” and whatnot. So let’s discuss how to connect the smart cam to different devices already!

How to connect the Swann camera to Wi-Fi?

In order to connect your Swann Wi-Fi or IP cam to Wi-Fi, you need to pair it up with your Swan Security app.

• Go to the Menu: To do so, tap the menu on the upper-left corner of the screen, then select “Pair Device”. Afterwards, tap “Start”.
• Scan QR Code: Attached to your camera is a QR code sticker. Have your smartphone scan that. If you don’t have the QR code, tap “Manual Pair” and get the MAC address above the serial number of your cam.
• Enter Wi-Fi Password: Now you can enter the Wi-Fi password and tap “Next”. Enter a camera name then tap “Next”. Set the camera into “Pairing Mode” by pressing and holding the rest or pair button until the LED blinks blue. Now tap “Next”. Then tap “Start”.
• Congratulations Message: If your cam successfully connected to Wi-Fi, you’ll see an overview on the app. After that’s done, tap “Next”. You’ll get a “Congratulations!” message once setup is complete.

How to connect Swann security cameras to Phones? (iPhone, iPad, Android)

Remember the section above, where you had to download an app and scan a QR code via the app in order to pair up your camera with your phone (whether it’s an Android, iPad, or iPhone)? That’s how you connect your mobile device to your Swann cam.

Get SAFE by Swann for Android devices, SwannView Plus for iOS devices, and SwannCloud for iPad and Android tablets. Swann Security App and SwannView Link can be used for multiple devices.

Finally, download HomeSafe View for desktop PCs doing NVR/DVR remote viewing and AlwaysSafe for NVW-485, NVW-490 & SWWHD-PTCAM Cameras.

See more:

How to connect the Swann camera to the TV?

You can hook up your Swann cam to your TV using the Digital Video Recorder (DVR). It has a hard disk of your recorded footage that a modern smart TV or flatscreen TV with an HDMI connection should be able to read and review videos with.

You can also connect Swann cam to your FireTV by first connecting the Swann cam to Alexa (more on this below).

How to connect Swann camera to Laptop, Macbook?

Download the HomeSafe View for desktop PCs in order to connect your Swann Camera to your MacBook or Laptop. To view Swann cam on your Windows PC, launch the Device Configuration Tool and have it detect the camera and NVR (Network Video Recorder).

Any cameras directly connected to the NVR won’t be shown. The cam’s IP address should be visible here.  Click on it like a link to launch Internet Explorer and view it from there.

How to connect the Swann camera to Alexa?

Open the Amazon Alex app. Click the three lines icon on the upper-left corner of the screen. Select “Skills and Games” tab. Search for the “Swann Skill”. Select the skill then login to your Swann account.  Press “Done” and then select “Discover Devices”.

The new Alexa Skill should then detect your Swann cams and have them listed on the “Devices” tab. Amazon Alexa works with Swann cameras to stream live camera video to your Echo Spot, Echo Show, or 4K Fire TV.

See more here:

How to connect Swann DVR to the Internet?

In order to connect your Swann DVR to the Internet, you need to first connect the DVR with your phone or tablet care of SwannLink. From there, it should have the ability to link to the Internet by proxy.

SwannLink connects systems care of peer-to-peer technology. Just scan your ID number or QR code to SwannLink in order for it to directly connect your smart devices to your DVR via the cloud, with the Swann DVR verifying the ID of your smart device as well as the username and password of the Wi-Fi.

FAQs – Frequently Asked Questions

Here is the most frequently asked questions section of this guide.

Why is my Swann camera not connecting?

Your ISP or router might have a bad Internet connection. Reset or power-cycle the router to get it back online. If the issue persists, contact your ISP for more details. Or maybe your cam is out of the router’s coverage area. Make sure they’re both near one another for best results.

Finally, check the Wi-Fi password. Make sure this case-sensitive password has been entered correctly when prompted by your app.

How do I get my Swann cameras back online?

Enter the Wi-Fi password again and make sure it’s correctly entered since it’s case-sensitive. Put your cam nearer the router. Reset the router and make sure your ISP is providing you with a solid Internet connection.

If the camera itself is failing to connect to a perfectly fine Wi-Fi, you might need to troubleshoot the cam, its connection to the app, its connection to the NVR or DVR, and so forth. You might need to reset it to factory settings altogether.

How do you reset a Swann security camera?

To reset Swann Camera models NHD-805/806/810/811/815/815AF/816/817/818/819, locate the small reset button (usually found on the underside of the device) and press it with a reset key, needle, or pin for about 10 seconds. Before doing a reset, disconnect the camera from the NVR and PoE switch.

See more: https://support.swann.com/s/article/tAM37IZ5qr

What app do I use for Swann security cameras?

The Swann Security App manages all of your Swann cameras in one central hub. The HomeSafe View app for the PC or Mac is the desktop program for remote viewing of NVRs and DVRs.

AlwaysSafe is the app for NVW-485, NVW-490 & SWWHD-PTCAM Cameras. You can also download SAFE by Swann for Android devices, SwannView Plus for iOS devices, SwannView Link for multiple devices, and SwannCloud for iPad and Android tablets.

How to access Swann DVR from the computer?

To view Swann on PC, You can see this post: https://securitycamcenter.com/view-swann-cameras-homesafe-view-software/

Conclusion

Hopefully, this guide has shown you everything you need to know about Swann cameras when it comes to setting them up, connecting them to different devices, and troubleshooting any errors you might encounter when operating them.

How to Reset Swann Camera?

You’ve reset one camera you’ve reset them all, right? Well, kind of. In the case of the Swann Camera or any other Wi-Fi security camera out there, it’s some variation of finding the reset button, waiting for the light to change, and then you’re done.

The Swann brand claims to produce some of the world’s best value security solutions that also offer the most intuitive controls and the smartest of features. They intend to empower you, the consumer when it comes to their quality products like their Wi-Fi or smart device cameras.

Although they’re not as well-known as Ring, Arlo, or Blink, they have their own market share and niche to cater to. This is why so many people are curious about how to reset the Swann camera. It’s not exactly the same as resetting cameras from Ring and Arlo.

How to Reset Swann Camera

In regards to how to reset Swann Camera models NHD-805/806/810/811/815/815AF/816/817/818/819, here’s the nitty-gritty. There’s an extra cable for the models above that isn’t a connector but a reset button. It looks like a reset key to use on a keyhole or pinhole to prevent accidental resets.

When resetting the Swann Cam to factory settings, you need to disconnect it from the NVR first. Or from its power adapter or PoE switch. This will turn it off completely. Now locate the reset button press and hold it. Some devices might require a cable key or pin to access the button.

Reconnect While Resetting Then Disconnect Afterwards

While holding the button down, plug the camera back to the NVR, PoE switch, or power adapter. Continue holding it down for about 30 seconds before releasing. At this point, disconnect the camera again to turn it off completely.

This should reset your cam to factory settings. Unlike other Wi-Fi camera models, Swann Cams make it more complicated to do a reset to avoid accidental resets, like you accidentally pressing the button or inserting a pin into the reset pinhole when you have no intention to reset to factory settings.

Why Do You Need to Reset the Swann Camera?

Sometimes, the Swann Cam—like any other sophisticated piece of electronics, such as your laptop, smartphone, and tablet—can encounter a glitch or an error that keeps it from properly connecting to your Wi-Fi, using its motion alerts, or uploading its footage to the cloud (if you paid for the service).

You can do a host of things to troubleshoot such errors, including power cycling the device like a wayward router or fixing your router itself to re-establish your Wi-Fi connection if the problem isn’t with the Swann hardware itself.

If push comes to shove and none of those tips work, you can do a hard reset to factory settings (the settings right off of the box or the factory line) to get it working back to normal. You’ll still need to put back your customizations afterwards though.

The History of Swann 101

Swann traces its roots back to Melbourne, Australia. It eventually grew from its humble beginnings, with it now being an international or multinational company with offices in the United Kingdom, the United States of America, Canada, Hong Kong, and Mainland China as well as Australia.

It even has a presence in over 6 continents and 40 countries. What separates Swann from other security companies riding the Wi-Fi cam thread is that it’s a pioneer in the field of Do-It-Yourself (DIY) security with its often imitated features taken from many of its products.

It has doubtlessly done its part in making households and neighborhoods safer compared to before, when the only cameras regular consumers could afford were Nanny Cams and Baby Cams.

Swann’s Membership with the Infinova Group

At present, Swann serves as an Infinova Group member, thus providing major commercial institutions and startup businesses alike with enhanced security device production through better manufacturing abilities, cutting-edge research and development, and state-of-the-art innovations.

They’re at the forefront of networking and security solutions plus they’re not limited to the video doorbell or Wi-Fi security camera market like the Amazon-backed Ring and Blink camera lines. They’ve also expanded their international network access thanks to their Infinova Group backing.

They’re specifically dependable when it comes to making the one-app ecosystem standard work superbly in their models of smart devices, as opposed to others that use multiple apps or one app per camera model.

Swann’s Focus on Crime Prevention

While other companies would rather turn their Wi-Fi camera offerings into Swiss Army Knives of functionality that assist in making the Smart Home future of the 21^st Century a reality, Swann has established its market presence with a different tactic.

They’re more about giving consumers true security, which means they have more of a focus on crime prevention. They provide their cameras with alarms and direct lines to the police for emergencies instead of turning their camera into the next smartphone with non-essential features.

This is also why most Swann cameras offers two-way talk, sirens, alarms, sensor lighting, motion sensors, night vision, and more. This deters not only midnight prowlers and burglars but also package thieves and neighborhood brats.

Swann’s Enforcer Cameras

Swann’s Enforcer Cameras take crime deterrence to another level by using True Detect detection sensors that detect heat, motion, and people. The people detection in particular keeps down power usage and false alarms involving strays and wildlife like cats, chipmunks, birds, and raccoons.

When triggered, True Detect activates the alarms and chimes with all its trimmings. You’ll get mobile alerts, spotlights, flashing lights, video recordings, and more as though you’ve tripped the museum alarms that alert the security guards (or your closest neighbors).

Many of Swann’s more sophisticated inventions include vehicle and pet detection, face recognition, and the peace of mind that your home is protected through cloud and local recordings. This is why it has camera reset included to deal with software errors from all those settings.

Things of Note

We believe that the Swann Camera allows customers to protect and stay connected to their home and/or businesses no matter the circumstances through best-value and intuitive design. This is reflected upon the ease by which you can reset their cameras.

This proves that Swann is one of the global leaders in security monitoring with consumer electronics or smart devices as well as security-centric solutions for smart homes and commercial establishments of the present and the future. What more can you ask for a renowned company with affordable wares?

1. The system does not detect an SD Card

Followings are a few possible reasons why this may be occurring:

1. Please power off camera before inserting SD card into camera.

2. The SD card read&write speed not good, please use a SD card with class 10 or above class 10.

3. The SD card is broken.

4. The SD card has not been formatted properly.  please format sd www.sricam.com/srihome/download

5. The SD card slot is malfunctioning.

Read Next : Lorex Smart Home Security Center – How to set up

2. APP prompt “offline” when adding camera

See “camera offline” when  the setup procedure

Here are questions which may help you to shoot the issue when you use an Ethernet cable to connect the IPcam to the router:

1. Make sure the Green LED on the cable connector is flashing . If not, the connect between the camera and the router is still off.

Double check to ensure both two ends securely connected. You can also try other ports which on the router.

2. Make sure your mobile phone connect to same router or same LAN as the camera cable connecting.

3. Make sure DHCP is enabled on your router.

4. Make sure NO MAC filter enabled on your router. Or you need to disable MAC filter temporiaily before successfully configure camera.

5. When you switch from Ethernet to WIFI on the app, it will ask for WiFi password, make sure the provided WiFi password is correct.

3. Camera’s Wi-Fi is unstable and often offline

Followings are a few possible reasons why this may be occurring:

1. Check whether antenna is tightened.

2. To check Wi-Fi signal, in normally, it should be more than 3 bars.

(The distance between the camera and wifi router being too far might cause wifi signal to be less than 3 bars ).

3. WiFi channels: check if WiFi channels are busy, possibly reconfigure to “Automatic”.

4. The camera IP address conflicts with other devices, needing to set camera IP address to be a

fixed one.

5. Change the name of the wireless network (SSID): If there are different wireless networks with the same name (SSID) in your

environment-perhaps because a neighbor uses the same wireless router,a wireless repeater has the same name as the router – WLAN

devices could try to automatically connect to the wrong wireless network ,Therefore, set up a unique wireless network name in your

wireless router or repeater.

6. Set maximum transmission power:In some wireless routers, the transmission power can be reduced,which reduces the performance

of the wireless network. Make sure your wireless router has the maximum transmit power set.

Sricam SriHome Camera Setup Guide

Read Next :

Amcrest Smart Home App User guide

4. How to delete the camera from the App

1. Open the SriHome app, and click

2. Click “Remove Device” to delete the camera from the App.

5. How to adjust camera’s time？

Step 1. Login SriHome APP on your smart phone and go to settings>>>>>time settings as figure 1 and figure 2.

Step2. Select your local UTC, then click “Next”, as figure 3 and figure 4.

6. Can’t connect WiFi

If you fail to setting WiFi for ip camera, please make sure your router：

1. All IP Cameras support 2.4G HZ WIFI，only some IP cameras don’t support 5GHZ Wi-Fi.

2. NO MAC filter enabled on your router. Or you need to disable MAC filter temporarily before successfully configuring camera.

3. Router’s DHCP is enabled, after setting up and setting a fixed ip address for IP camera, you can disable DHCP again.

4. The WiFi Encryption is WPA/WPA2-PSK, either AES or TKIP encryption is OK if you are not using WPA/WPA2.

There is possible using WEP. It is recommended to use WPA/WPA2 now because WEP is quite old technology and not safe nowadays.

5. WiFi Channel needs to set as AUTO in order to avoid busy channels.

Inconsistent signal, it could be due to:

1) Too many devices sharing the same internet network. Please try to disconnect other devices.

2) The IP camera is too far from the router if using WIFI connection.

• Other quality and setup issue, please reset camera to factory default.

7. Camera ID, Camera Password, App Account ID and  Password

Camera ID

The camera ID is the unique identification of each camera. The camera ID can be found on the label which is attached to the camera.

Camera Password

The default password of camera is 888888. During the setup procedure, you can change the password for security. The Camera

Password is saved into the camera. The Camera ID and Camera Password is the only credential to access the camera.

Memorize the Camera Password because you need to use it when you try to access the camera from multiple devices.

In case you forget the Camera Password, you can do nothing but re-set up your camera.

If you forget the password, you can reset the cameras and then create a new password.

App Account ID and Password

When login SriHome App , you need to create a App Account ID and Password. The App account ID is unique identification of

each user account. For security, one user can only access the camera from one device. Therefore, the previous login will be force

quit (on iOS) when log in from the second device with same User Name. If you want to access the camera on multiple devices

simultaneously, multiple App account ID will be needed.

8. How to restore the camera to factory settings?

Step 1: Power on the IP Camera and wait for about 30 seconds

Step 2: Keep pressing the RESET button for about 15 seconds then release.

Then camera successfully restore to factory settings  (password default : 888888).

9. SriHome App download

Method 1: Search for “SriHome” on Google Play or iOS App Store.

Method 2：Scan the QR code to download “SriHome” App.

10. Download the video to the phone and view it (Apple isn’t supported )

1. Download the video to the phone

2. View the path

Note：

1 The firmware version of camera is above V8.1.1 .

2 The camera and mobile phone are on the same LAN .

3 SP027 models do not support this function .

11. How to solve the problem that the upgraded camera cannot be turned on?

1. Please copy the entire decompressed update folder to the root directory of the SD card, the file cannot be renamed; (please contact customer service for the updated folder)

2. Then install the SD into the camera, and then power on the camera;

3. After waiting for 2 minutes for the camera to rotate and self-check, press the reset button to reset the camera to complete the upgrade process.

Notice:

1. Please ensure that the camera cannot be powered off during the upgrade process

2. If the upgrade fails, the camera will automatically restart, no need to unplug the power supply

3. If there is an unexpected power failure during the upgrade process, please contact customer service with email: support@sricam.com

12.How to reset the password of the SriHome APP account

1. Click forgot password

2. Enter your email account

3. Click to get verification code

4. Enter the verification code received by your email

5. Set a new password

6. Click Next

Note: The new password must be a combination of 8-20 digits and letters.

How to Upgrade Firmware Using the Amcrest IP Config Tool

The firmware for your device can be upgraded manually using the Amcrest Smart Home IP Config tool. Before proceeding, please make sure your device is still connected to the same network as the device that is using the Amcrest IP Config tool. To download the Amcrest IP Config tool, clickhere

For more information on how to manually upgrade the firmware, please refer to the information provided below.

Step 1:Locate the .bin file for your specific device.

Step 2: Open the IP config tool, select your device and click Login.

Step 3: Enter the username and password for your device and click OK.

Step 4: Click on the Upgrade tab.

Step 5: Click Open File and access the .bin file and click Upgrade.

Allow the device to upgrade, the device will go offline and reboot. Once the reboot is finished the device will come back online (solid green LED) and you will be able to access the device again.

Load More :

• Amcrest NVR Troubleshooting
• How To Upgrade HDCVI firmware for Amcrest XVR

Wi-Fi Best Practices (Amcrest Smart Home)

Most Wi-FiAmcrest Smart Home devices have a communication distance of up to 164ft (open field) however if you notice the device is going offline regularly or becomes unresponsive your network and the location of the device may play a huge role in its ability to function properly. For more information on location and how it affects a Wi-Fi device, please refer to the information provided below.

Location: How far is the device is from the wireless router.

• Larger distances can be affected more by interference and be susceptible to connection issues. This can cause the hub to go offline which will also affect the sensors.
• Actual distances can vary drastically by the type of router. If connection issues arise, then a Wi-Fi extender should be considered.

Range Limiting Factors

Reflection: The signal reflects back.	Scattering: The signal scatters back into multiple new signals.	Refraction: The signal bends as it travels through an object (e.g. glass window).	Diffraction: The signal changes direction as it passes around an object.	Attenuation: The signal strength weakens as it passes through an object.

Wi-Fi signal strength decreases as it passes through different types of material. Try to position your wireless camera and receiver where the signal does not pass through metal or concrete blocks, which can significantly reduce signal strength (as shown in the information provided below).

Plastic & Wood: 10 – 30%

Brick: 30 – 50%

Concrete Cinder Blocks: 50 – 70%

Metal & Metal Cladding: 70 – 90%

Note: Signals that must pass through wet or moist materials (e.g. shrubs and trees) may be significantly reduced.

Using Amcrest Smart Home Products with Amcrest View Pro

Amcrest Smart Home devices such as deterrent cameras, doorbells, or other related Amcrest Smart Home devices, excluding battery cameras, are capable of connecting to both the Amcrest Smart Home app as well as the Amcrest View Pro app.

However, since Amcrest Smart Home devices function primarily on a cloud-based platform setting up an Amcrest Smart Home device to the Amcrest View Pro app will result in only live view being available and must be set up first using the Amcrest Smart Home app. If using push notifications, please make sure push notifications settings are established in the Amcrest Smart Home app, prior to adding the device to view pro. For more information on activating push notifications, click here.

For more information on how to add your specific device using the Amcrest Smart Home app, please refer to the Quick Start Guide for your specific device.

If you would like to view your Amcrest Smart Home devices using the Amcrest View Pro app, please refer to the information provided below.

Adding an Amcrest Smart Home Device to Amcrest View Pro

Please make sure your mobile device and Amcrest Smart Home device are connected to the same network during setup.

Step 1: Open the Amcrest View Pro app.

Step 2:  Tap on the Settings ( ) icon in the upper left corner and tap on Device Manager. Then tap on Add Device.

Step 3: Tap on Search Device. 

Step 4: Select your Amcrest Smart Home device from the Device List. Tap on Connection Type to continue.

Step 5: Tap on P2P Setup

Step 6: Enter a name for your camera in the Device Name field and enter the password for your device in the Password (default is admin) field. The password used in this field will be the password originally set for the camera in the Amcrest Smart Home app.  Tap Start Live View to continue.

Your Amcrest Smart Home device has now been added to your Amcrest View Pro app.

Note: Live view features such as, microphone, speaker, etc will be available in the Amcrest View Pro app. Other features such as playback, configuration, etc will not be available. To access and use these settings, please use the Amcrest Smart Home app.

How to Connect An Amcrest Smart Home Camera to the Amcrest View Pro App Using the Camera’s QR Code.

Amcrest Smart Home devices such as deterrent cameras, doorbells, or other related Amcrest Smart Home devices, excluding the AB2WFSET, are capable of connecting to both the Amcrest Smart Home app as well as the Amcrest View Pro app.

However, since Amcrest Smart Home devices function primarily on a cloud-based platform setting up an Amcrest Smart Home device to the Amcrest View Pro app will result in only live view being available and must be set up first using the Amcrest Smart Home app.

For more information on how to add your specific device using the Amcrest Smart Home app, please refer to the Quick Start Guide for your specific device.

Please note, the recommended set up method for adding an Amcrest Smart Home device to your view pro app will be using the built in Device Search option that can be found in the Amcrest View Pro app. For more information on how to add the device using the device search menu, click here.

However, if you would like to view your Amcrest Smart Home devices using the Amcrest View Pro app, and connect using the QR code that is found on your device, please refer to the information provided below.

Please make sure your mobile device and Amcrest Smart Home device are connected to the same network during setup.

Step 1: Open the Amcrest View Pro app.

Step 2:  Tap on the Settings ( ) icon in the upper left corner and tap on Device Manager. Then tap on Add Device.

Step 3: Tap WiFi Camera and select the Add Connected Device tab. Tap P2P Setup. 

Step 4: Locate the QR code found on your device and scan the QR code.

Step 5: The information found in the S/N will need to be updated. Please remove the extra wording found in this field and verify the serial number is entered correctly. The serial number will start as “Z” followed by 13 characters (letters and numbers. This information can be verified on the serial tag of the device as well if needed. Tap Next.

Note: If you do not remove the additional wording it will result in a failure to connect as the serial number for the device is registering as invalid. Please make sure the correct serial number is being entered into the app before tapping Next.

Step 6: Enter a name for your camera in the Device Name field and enter the password for your device in the Password (default is admin) field. The password used in this field will be the password originally set for the camera in the Amcrest Smart Home app.  Tap Start Live View to continue.

Your Amcrest Smart Home device has now been added to your Amcrest View Pro app.

Note: Live view features such as, microphone, speaker, etc will be available in the Amcrest View Pro app. Other features such as playback, configuration, etc will not be available. To access and use these settings, please use the Amcrest Smart Home app.

SDK Programming Guide For Amcrest Smart Home

To download the latest SDK for your device please click on the link provided below.

Amcrest_SDK_Programming_Guide.pdf

How To Externally Format a MicroSD Card to FAT32

How To Externally Format a MicroSD card 

If you are unable to format your microSD card using the Amcrest Smart Home app you can also format it using the GUI format tool provided in the link below.

• GUI Format Tool.exe
  (80 KB)

Note: A microSD adapter or USB microSD card reader will be required to read the MicroSD card on your computer. Mac users, click here.

Step 1: Download and load the GUI Format Tool.

Step 2: Insert your SD card into your computer and allow the program to read the card.

Note: Uncheck the Quick Format checkbox if you would like a full format of the SD card. Formatting the SD card will remove all information and data from the card and format the card to FAT32.

Step 3: Click Start in the FAT32 Format menu and allow the program to format the card. Click OK to continue.

 Step 4: Allow the program to finish formatting the SD card. When finished, click the Close button to close the program.

The microSD card has now been properly formatted to FAT32. Remove the microSD card and insert it into your device.

Amcrest Smart Home App Icons Explained

See below for a chart that details what each icon of the Amcrest Smart Home app:

How to Disable the Indicator Light on Your Amcrest Smart Home Camera

The Indicator light on your camera can be disabled or enabled using the Amcrest Smart Home app. For more information, please refer to the information provided below.

Step 1: Log in to the app and access your device.

Step 2: Tap on the Settings icon.

Step 3: Scroll down to the Indicator Light toggle switch and tap to disable it.

Note: If your device does not have an indicator light toggle switch, tap on Video Settings, then slide your finger on the carousel and locate the Indicator Light icon. Tap the Indicator Light icon to disable the indicator light. To enable the indicator light, tap the icon again.

How to Recover a Password for Your Amcrest Smart Home Account

If you have forgotten the password for your Amcrest Smart Home account and would like to recover the password, please refer to the information provided below. Please note, during the process, a verification code will need to be sent to the email address used for your Amcrest Smart Home account. Please make sure you have access to this email address before starting the password recovery process.

Step 1: Open the Amcrest Smart Home app and tap Forgot Password.

Step 2: Enter the email address for your Amcrest Smart Home account and tap Send Verification Code.

Step 3: Navigate to your email and locate the verification code email. Enter the verification code into the app and tap OK.

Note: There is a 60-second window to enter the verification code into the app. If a new verification code is needed, tap on the Resend button to allow the app to send another verification code to your email.

Step 4: Enter a new password into the app and confirm the password in the next field. Tap OK.

The new password has been applied to your Amcrest Smart Home account. Please remember this password as it will be required to access your Amcrest Smart Home account.

Accessing Amcrest Smart Home Products Using RTSP

Some applications or viewing tools can use Real Time Streaming Protocol or RTSP to pull a device’s stream. This requires a specifically formatted URL. Please note, not all Amcrest Smart Home devices, such as the AB2WFSET will be compatible with RTSP streaming.

URL: rtsp://admin:password@IPAddress:554/cam/realmonitor?channel=1&subtype=0&authbasic=64

Please note, the admin and password portions of the URL will be the username and password of the CAMERA not the username and password of the account. 

RTSP URL Breakdown

The bracketed items are variables that you need to input according to your setup. Explanations of each variable are given below.

rtsp:// – The RTSP protocol

[admin] – username of the camera/device
[password] – password of the camera/device
[IP address] – IP address of the camera/device. If you are not on the same local network, this should be the external IP address of the device’s network.
[port] – RTSP port number

[channel] – channel number of the stream

[stream] – main or sub stream (use “main” (01) for main stream and “sub” for substream (0)

[authbasic] – basic authentication for the stream (64).

Using VLC Media Player to Access an Amcrest Smart Home Device on RTSP?

Before proceeding, please ensure the device is properly added to the Amcrest Smart Home app, powered on, and the computer you are using is on the same network as the device. For information on how to set up your device on the Amcrest Smart Home app, please refer to the quick start guide provided with your specific device.

Step 1: Download the Amcrest IP config tool. To access the Amcrest IP config tool, please visit: http://amcrest.com/downloads

Step 2: Open the Amcrest IP config tool and locate the IP address for your Amcrest Smart Home device.

Please note, the IP address represented in the above image is for reference purposes only. The IP address for your specific device may be different depending on the network.

Step 3: Lauch the VLC Media Player

Step 4: In the toolbar, click on Media, then click on Open Network Stream to display the open-source window.

Note: The open network stream menu can also be opened by pressing Ctrl-N while the VLC player is opened.

Step 4: Enter the RTSP protocol into the Network Protocol field and fill in the information into the URL.

rtsp://admin:password@IPAddress:554/cam/realmonitor?channel=1&subtype=0&authbasic=64

Click Play.

You can now begin streaming your camera live.

How to Register an Amcrest Smart Home Account

How to Register an Amcrest Smart Home Account

Registering an Amcrest Smart Home account is easy using the Amcrest Smart Home app. The Amcrest Smart Home app can be downloaded from the App Store or Google Play Store.

Registering an account allows you to begin adding your Amcrest Smart Home devices into the app. Please note, if you currently have a Zencam Security account already, registration to the Amcrest Smart Home app is not necessary as these accounts will share the same credentials. If you have a Zencam account, simply download the Amcrest Smart Home app and enter your Zencam login information into the Amcrest Smart Home app to access your account.

For more information on how to register a Amcrest Smart Home account, please refer to the information provided below.

Step 1: Download the Amcrest Smart Home app from the App Store or Google Play Store and open the app. On the main screen, tap on Register.

Step 2: Select the region in which you reside and tap Next to continue.

Step 3: Enter a valid email address and tap the “I have read and agreed” check box. The “Send Verification Code” option will appear. This will be the code needed to register your account. Tap Send Verification Code.

Step 4: Check the email address you entered for the verification code. Enter the verification code into the app and tap OK to continue. Please note, the verification code will only be valid up to 15 minutes.

Step 5: Enter a password for your account into the app and confirm the password in the next field. Set a password with a combination of 8 – 32 letters and numbers. The password will be case sensitive. Tap OK to continue.

Your Amcrest Smart Home account has been registered successfully. You will now be able to begin adding devices to your account. For more information on how to add your specific Amcrest Smart Home device, please refer to the Quick Start Guide included with your device.

How to Download a MicroSD card Recording

How to Download a MicroSD Card Recording

Recordings in the Amcrest Smart Home app can be downloaded to your phone through the Amcrest Smart Home cloud or from a microSD card. For more information on how to download recordings from the Amcrest Smart Home cloud, click here.

A microSD card must manually be inserted into the device to retain and download motion events. For more information on how to download a microSD card recording, please refer to the information provided below.

Step 1: Log into your Amcrest Smart Home account and select your device from the Devices menu.

Step 2: Tap on “MicroSD Card”.

Step 3: Tap on the File List icon (  ) located in the Cloud playback interface.

Step 4: Select the recording you wish to download from the file list.

Step 5: Tap the download icon (  ) to download the recording.

The recording will begin to download.

A blue checkmark ( ) will appear next to the download icon once the recording has finished downloading. You can also share your recordings directly to other services on your smartphone via the share icon (  ) located in the middle of the download menu. Please note, the recording must be downloaded to the app first in order to share them.

Exporting the Recording to the Mobile Device

Recordings downloaded from the microSD card will be downloaded to the Downloads List folder. The Downloads List folder can be found in the Account menu.

Step 1: Exit the interface to access the main menu. Click Account.

Step 2: Click on Downloads List.

Step 3: Click on the Folder icon.

Step 4: Tap on the Export icon.

The event will be downloaded to the photo or gallery section on your phone.

How to Format a MicroSD card Using the Amcrest Smart Home App

How to Format a MicroSD card Using the Amcrest Smart Home App

A microSD card can be formatted using the Amcrest Smart Home app. This will clear all data on the microSD card and format the microSD card to FAT32. Formatting the microSD card is performed via the storage status menu in the app.

The storage status menu displays any current cloud or microSD card storage options applicable for your device. This option also allows you view current cloud subscriptions applicable to your device as well as format a microSD card right from your smartphone. For more information on how to format the microSD card, please refer to the information provided below.

Note: A microSD card can be formatted externally as well if needed. For more information on how to format a microSD card externally, click here.

Step 1: tap on the settings icon () on the live view screen. Tap on the Storage Status option located in the settings menu.

Step 2: The microSD card storage capacity will be displayed in this menu. If no microSD card is being read by the device the status will be “Disabled”. To format the microSD card, tap on “Format Storage
Device”.

How to Set a Motion Detection Schedule Using Amcrest Smart Home

How to Set a Motion Detection Schedule Using Amcrest Smart Home

A motion schedule allows you to set the device to begin recording motion detection events at a designated time. This is useful if you would like the device to only start detecting motion during specific times of the day. If you would like the device to record motion 24/7 you can leave the schedule as default. However, for more information on how to set a motion schedule, please refer to the information provided below.

Step 1: Log into the Amcrest Smart Home app and access your device.

Step 2: Tap on the Settings icon (  ).

Step 3: Tap on Motion Detection.

Step 4: Tap on Motion Schedule.

Step 5: Tap on the day of the week you wish to modify. If you are setting a schedule for multiple days of the week this can be done later in the interface.

Step 6: Tap on “Add Schedule“.

Step 7: Tap on “Start Time” and use the scroll option to select a time you want the motion schedule to start. Note: In this example we will be setting the start time to 6am (0600).

Step 8: Tap on “End Time” and use the scroll option to select a time you want the motion schedule to stop. In this example we will be setting the stop time to 5pm (1700). Tap on the back arrow ( Tap on “Repeat” to choose which days of the week you would like the motion schedule to apply. A green check mark will be displayed next to the active days. Tap on the back arrow (  ) to exit.

Step 9: Tap on “Repeat” to choose which days of the week you would like the motion schedule to apply.

A blue check mark will be displayed next to the active days.

Tap on the back arrow (  ) to exit.

Note: Motion schedules cannot overlap.

Step 10: Tap on the “Save” button to save your motion schedule. To add additional motion schedules, you can tap on Add Schedule and repeat the setup process.

Tap on the back arrow (  ) to exit.

How To Turn Off the IR LEDs

How To Turn Off the IR LEDs

Disabling the IR LEDs will result in night vision being disabled on your device. This function can be enabled or disabled using the Amcrest Smart Home app. Please note, certain Amcrest Smart Home devices, such as the Wi-Fi Doorbell camera and battery camera do not support this function. For more information on how to turn off the IR LEDs, please refer to the information provided below.

Step 1: Log into your Amcrest Smart Home account via the Amcrest Smart Home app.

Step 2: Select your device from the Devices menu.

Step 3: Tap on the Settings (  ) icon.

Step 4: Tap on Video Settings.

Step 5: Tap on the Night (  ) icon to turn the IR LEDs off and disable night vision.

Note: To turn the IR LEDs back on, tap on the Night (  ) icon again to enable night vision.

How To Delete a Device from the Amcrest Smart Home App

How To Delete a Device from the Amcrest Smart Home App

Deleting a device from the Amcrest Smart Home app will remove the device completely from your Amcrest Smart Home account. This is highly recommended if you are performing a factory reset on your device or need to remove the device from your specific account. For more information on how to delete a device from the Amcrest Smart Home app, please refer to the information provided below.

Step 1: Log into the Amcrest Smart Home app and select the device you want to delete from the Devices menu.

Step 2: Tap on the Settings (  ) icon.

Step 3: Scroll down to the bottom of the Settings page and tap on Delete Device.

Step 4: Confirm if you would like to keep or delete your cloud recordings after the device has been deleted. To keep the recordings, tap the “Keep Recordings” check box. Tap Delete to confirm.

The device has now been unbound and deleted from your Amcrest Smart Home account.

Unable to Get an SSID?

Unable to Get an SSID?

If you are having issues obtaining an SSID when adding your device into the Amcrest Smart Home app there may be a miscommunication happening between the app and your mobile device. This appears to be a more common situation among iOS users and we are currently working with Apple to device a solution. There is an easy fix you can use to resolve the issue. For more information on how to resolve this issue, please refer to the information provided below.

If the SSID for your Wi-Fi network is not pulling up in the app when attempting to add your Amcrest Smart Home device, close the app completely then power your mobile device off and back on again allowing it to restart.

Once your mobile device has finished restarting, ensure your mobile device is connected to the proper Wi-Fi network, open the Amcrest Smart Home app and continue to add your device as normal. The SSID for your network should populate allowing you to complete the setup process. For more information on how to properly add your device please refer to the included quick start guide provided with your device.

How To Verify/Update Firmware

How To Verify/Update Firmware

All firmware verification and updates will be available using the Amcrest Smart Home app. For more information on how to verify/update the firmware for your camera, please refer to the information provided below.

Step 1: Log into your Amcrest Smart Home account and select your device from the Devices menu.

Step 3: Once you are logged in, tap on the settings (  ) icon.

Step 4: In the settings menu,  locate the “Firmware Update” tab. If a firmware update is necessary there will be a red indication identifier prompting you that a firmware upgrade is ready. If there is not a red dot, you are operating on the most up to date firmware.

If you need to update the firmware, tap on the “Firmware Update” tab to proceed with the update.

Step 5: In the firmware update menu, you will notice the current version of firmware that is on your camera, and the latest firmware file that will be downloaded to your camera. To proceed with the update, please click on “Update”.

Step 6: You will then be promoted to upgrade the firmware. Tap Cloud Upgrade to begin. If you wish to cancel to process tap Cancel.

Step 7: The firmware file will begin to download from that point. Please wait for the download and upload of the file to complete its processes.

Once the process is complete, there see a prompt letting you know that the firmware has successfully updated, and the current version is now updated on your device.

How To Activate An Amcrest Smart Home Cloud Account

How To Activate An Amcrest Smart Home Cloud Account

Amcrest Smart Home cloud is an optional premium cloud storage option provided exclusively for Amcrest Smart Home products. Amcrest Smart Home products are not compatible with traditional Amcrest Cloud accounts and will require activation specifically through the Amcrest Smart Home app. For more information on how to activate an Amcrest Smart Home Cloud account, please refer to the information provided below.

Step 1: Log into your Amcrest Smart Home app and select the device you wish to activate.

Step 2: On the live view screen tap on Cloud Recordings.

Step 3: Tap on Activate Cloud Storage.

Step 4: Select a Cloud Storage plan from the list of cloud plans and tap Buy

Note: Currently, we only offer motion detection storage plans. Continuous recording plans are currently not available for Amcrest Smart Home cloud plans.

Step 5: Enter your billing information into the billing form. All plans will require a credit card to process the request.

After you have purchased your Smart Home cloud account you will be able to store and view your recordings all from the Cloud Recordings menu. Additionally, you can change your plan, update your payment method, as well as cancel a subscription right from the app.

Note: Any plan changes made to your account will only take place at the end of your current billing cycle.

How To Share/Remove a User

How To Share/Remove a User

Device sharing allows you to add specific Amcrest Smart Home users to share the live feed of your added device.  When you add a shared user, the shared user will have access to your camera and features such as live viewing, recording, playback, and two-way audio. If you would like to proceed with the device sharing process please follow the step by step instructions provided in this article.

Note: The maximum users allowed on a shared account is 6 users.

Step 1: Log into your camera via the Amcrest Smart Home app.

Step 2: Once you are logged in, access your device and select the settings (  ) icon in the upper right hand corner.

Step 3: In the settings menu, please click on “Device Sharing”.

Step 4: In the device sharing menu, tap on, “Add a Shared User”.

 

Step 5: In the Add Shared User menu, enter a registered Amcrest Smart Home account email you would like to share your device with. Once you have entered the email press the Save icon (  ) located in the upper right hand corner.

Step 6: Once you have pressed Save icon, you will be prompted whether or not you would like to add the shared user to your device. If you would like to proceed with the process, please press “OK“, if not, there is also an option to cancel the process.

Removing a Shared User

To remove the shared user from your device, tap on the “Remove” button.

Then tap on the Remove option to remove the shared user from your device.

The shared user can then log into their Amcrest Smart Home account and view the recently shared device by tapping on the device located in their devices menu.

How To View MicroSD Card Recordings

How To View MicroSD Card Recordings

Please ensure you are using a class 10 or above microSD card that does not exceed the storage limitation of your device. The microSD card must be formatted to FAT32. This may have to be done manually as most programs do not format to this allocation automatically. For more information on how to format your microSD card to FAT32, click here

When a microSD card is inserted into the device, all motion based recordings will be stored to it. Additionally, if you have a Amcrest Smart Home Cloud account, recordings will be stored both on the cloud and microSD card. To view recordings from the microSD card, open the Amcrest Smart Home app and access your device.

On the live view screen, tap on the “MicroSD Card” menu located at the bottom right of the screen.

In the MicroSD card menu you will notice a list of recordings. Recordings can be accessed and viewed based on the date the motion occurred and can be found by tapping on the calendar menu in the app.

Select which day you would like to access from the calendar. You will notice a list of events located in the event timeline. To view the event, tap on the play button. You can also use the timeline to adjust and view specific events based on that time.

Note: All motion detection recordings will occur back to back in the interface which allows the device to capture all events without the use of a cool down period.

How To Activate Push Notifications Using Amcrest Smart Home

Push notifications, are events sent to your phone which let you know a motion or other event has been detected by the camera. These actions can range from a motion event being detected by your device by a call coming through from someone using your Amcrest WiFi doorbell.

Note: If you are adding your device in the Amcrest View Pro app, please make sure to enable push notifications using the Amcrest Smart Home app directly, not the view pro app.

Activating Push Notifications

Push notifications should be on by default, however, can be turned enabled or disabled using the Amcrest Smart Home app. These settings are device based and can be disabled or enabled per device associated with your Amcrest Smart Home account. To turn push notifications on or off, log into your Amcrest Smart app and select the device and click on the settings icon.

Scroll down and locate the push notification toggle switch. This option allows you to enable or disable push notifications for your device.

How To Setup Alexa Using Amcrest Smart Home

How To Setup Alexa Using Amcrest Smart Home

Many of our Amcrest Smart Home devices, such as the Wi-Fi doorbell camera and other devices, are compatible with Amazon Alexa devices that support video streaming. To use Alexa with our devices the device must be setup first in the Amcrest Smart Home app before you can set it up in Alexa.

Note: The name of the device on your Amcrest Smart Home account will be the name used to view your device on Alexa.

Note: Certain Alexa devices such as the Echo Show 5 only support cameras up to 1080P resolution. Cameras set at a higher resolution above 1080P may experience issues connecting to Alexa.

For a brief guide on how to connect your Amcrest Smart Home camera to a supported Amazon Alexa device, please follow the instructions below:

Step 1: Ensure your Alexa device has completed its initial setup including synchronization with your Amazon account.

Step 2: Download the Amazon Alexa app from the Apple App store or Google Play Store and sign in using your Amazon Alexa account.

Step 3: Once you are logged into the app, from the Home menu, tap on the menu icon (  ) and tap “Skills & Games“.

Step 4: Tap on the search icon (  ) and search for “Amcrest Smart Home”. Download and install the Amcrest Cloud skill.

Step 5: Tap on Enable To Use.

Step 6: Enter the account credentials for your Amcrest Smart Home account and tap Sign In.

Step 7: Tap “Authorize” to authorize the connection.

Step 8: Your Amcrest Smart Home account has now been properly linked to Amazon Alexa. Please close this window to proceed.

Step 7: Tap on Discover Devices

Alexa will begin discovering your connected devices. This may take up to 45 seconds to complete.

Step 8: Tap on Set Up Device.

Step 8: You can then request Alexa to show you the camera by uttering a phrase. For example, if your device is named “Doorbell”, speak the phrase: “Alexa, show me the Doorbell camera.” The live stream of the device will be displayed.

As a reminder, the name of the camera on your Amcrest Cloud account will be the name used to view your device on Alexa.

Yes. Just log in to your Arlo account, tap the + icon or click Add Device, and follow the instructions.

How is the Arlo Q picture and audio quality?

Arlo Q delivers video in 1080p HD. It also comes with two-way audio so that you can both listen and talk back and forth.

How are Arlo Q cameras different from Arlo Wire-Free cameras?

Arlo Wire-Free cameras are weatherproof and battery powered. You can use Arlo Wire-Free cameras both indoors and outdoors.

Arlo Q cameras are AC powered and work best indoors. For more information, see Arlo Wire-Free compared to Arlo Q.

Do Arlo Q cameras record 24/7?

Yes. To enable Arlo Q cameras to record 24/7, use the Arlo app to add the Continuous Video Recording plan to your Arlo Q camera. For more information, see What is continuous video recording and how do I get it?.

What is the best camera to use indoors or outdoors?

Arlo Wire-Free cameras are weatherproof and can be used both indoors and outdoors. Arlo Q cameras deliver the best experience indoors.

When do I need a base station?

You need a base station to connect Arlo Wire-Free cameras. You don’t need a base station with Arlo Q cameras. Arlo Q cameras connect directly to your Wi-Fi router.

What are the wireless frequencies used by Arlo Q cameras?

Arlo Q cameras use 2.4GHz and 5GHz.

What is the maximum video resolution of Arlo Q cameras?

View Arlo Q cameras in HD with a crystal clear resolution of 1080p.

How far can I place my Arlo Q camera from my router?

Place your Arlo camera within 300 feet of your Wi-Fi router. This distance can vary depending on obstacles such as concrete or stucco walls, metallic barriers, or Wi-Fi interference.

How well does motion detection work on Arlo Q cameras?

Arlo Q cameras can detect motion from as far as 50 feet away. In addition, you can create up to three motion detection zones so that motion in detected in specific areas within the camera frame.

How much of my internet connection’s bandwidth does Arlo Q video streaming use?

Arlo Q cameras use the following bandwidth when they are streaming:

• 1080P = 1500 kbps
• 720P = 700 kbps
• 480P = 300kbps
• 360P = 200kbps
• 240P = 100kbps

However, when you are not logged in or when the camera does not detect motion, bandwidth is reduced to about 100 kbps at 1080P.

Do Arlo Q cameras have audio capability?

Yes. Arlo Q cameras let you listen or speak to who or what is being viewed on the camera. Arlo Q cameras employ half-duplex transmission and work similarly to walkie-talkies.

Do I need batteries for my Arlo Q camera?

No. Arlo Q cameras are powered cameras. You need to plug the camera into an electrical outlet and connect it to your Wi-Fi router.

Can I use a phone USB cable or power adapter to operate my Arlo Q camera?

We recommend that you use the USB cable and power adapter that came with your Arlo Q camera. Different USB cables or power adaptors might not be able to provide stable or enough power to Arlo Q.

What’s in the Arlo Q box?

Arlo Q camera boxes include the following:

• 1 1080p HD Security camera (VMC3040)
• 1 Power adapter and cable
• 1 Wall mount plate
• 4 Mounting screws
• 1 Arlo window decal
• 1 Quick start guide

Arlo Q Plus FAQ

Can my Arlo Q Plus camera record 24/7?
Yes. Continuous video recording, or CVR, is an optional feature available on Arlo Q Plus cameras.

What type of microSD card do I need for my Arlo Q Plus camera?
We support microSD cards, class 10 or higher, with up to 128 GB capacity, file format FAT32.

What is the maximum video resolution of my Arlo Q Plus camera?
Your Arlo Q Plus has a maximum video resolution of 1080p. The default video resolution is 720p. You can change this setting to a higher or lower resolution.

What wireless frequencies does my Arlo Q Plus camera use?
Your Arlo Q Plus camera uses the wireless frequencies of 2.4 GHz and 5 GHz.

How far can my Arlo Q or Arlo Q Plus camera be from my router?
Do not place your camera farther than 300 feet (91 meters) from your WiFi router. This length can vary depending on obstacles such as concrete or stucco walls, metallic barriers, or WiFi interference. For longer distances, consider connecting the camera with an Ethernet cable.

Can I use a phone USB cable or power adapter to operate my Arlo Q Plus camera?
No. We recommend that you use the USB cable and power adapter that comes with your Arlo Q Plus camera. Different USB cables and power adapters might not provide stable power to your camera.

Do I need batteries for my Arlo Q Plus camera?
No. Your Arlo Q Plus is a powered camera, which means that it must be plugged into either an electrical outlet or a power over Ethernet (PoE) switch and connected to your wireless router.

Can I use my Arlo Q Plus camera outdoors?
No. Arlo Q Plus cameras are not weatherproof and must be used indoors.

How to set up an Arlo Q or Arlo Q Plus Camera

To set up an Arlo Q or Arlo Q Plus Camera:

1. Launch the Arlo Secure app.
2. Scroll down to the bottom of the screen and tap Add New Device.
3. On the Select your Arlo device screen, tap Cameras.
4. On the Select your Arlo model screen, tap Others.
5. On the Legacy screen, tap Q & Q Plus.
6. On the Select your connection type screen, tap Wi-Fi, Ethernet (Q Plus Only), or PoE (Q Plus Only).

Note: The Ethernet and PoE options are for Arlo Q Plus only. For more information on Ethernet and PoE connections, visit: What is the difference between Arlo Q Plus PoE and Ethernet?

7. For Wi-Fi conections, power your camera by plugging it into a wall outlet.
8. When the LED light turns solid amber, tap Continue.

Note: Make sure the camera is within 3 to 6 feet of your Wi-Fi router during the setup process. Avoid placing the camera within close proximity to other Wi-Fi devices to avoid signal interference during the setup process.

9. Enter your Wi-Fi credentials, to include SSID (network name) and Wi-Fi password.
10. Tap Continue.
11. Hold the Sync button on your camera for about two seconds, and then release.

• The Blue LED will start blinking to confirm it is ready.

12. Tap Continue.
13. Hold the QR code about eight inches in front of your camera.

• You should hear a chime.
• If you didn’t hear a chime, visit: My Arlo camera will not scan the QR code during setup

14. Tap Continue.

• The Looking for device screen displays.
• If Arlo does not discover your device, visit: What to do when Arlo is unable to discover your device during an install or setup directly to a Wi-Fi router

15. After Arlo discovers your device, select an Arlo Camera to claim from the Available Devices list.

Note: Verify the Serial Number displayed in the list matches the Serial Number on the bottom of your camera.

16. Type a name for your Arlo device.
17. Tap Continue.

• Your camera is now active.

18. Tap Finish.

Arlo Go 2 LTE / Wi-Fi Security Camera FAQs

Learn about the Arlo Go 2 Security Camera with both Wi-Fi and wireless LTE connectivity.

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Arlo Go 2 Features

• What’s the difference between Arlo Go and Arlo Go 2 Cameras? 
  The redesigned Arlo Go 2 is loaded with new features like LTE and Wi-Fi connectivity, 1080p video resolution, color night vision, a spotlight, two-way audio, a siren, and GPS camera location.
• Where can I use Go 2? 
  Monitor nearly any location with a Wi-Fi or LTE connection. The camera is portable so you can take it with you and rely on a backup connection to the cellular network to ensure your cameras remain armed even when Wi-Fi is unavailable.
• Is it better to connect to a Wi-Fi signal or wireless mobile signal on my Go 2?  
  Go 2 is designed to be flexible. For example, you can use your Wi-Fi with cellular mode as a backup, so you’re always protected even if the Wi-Fi goes out. Or you can take your Go 2 to a remote location with no Wi-Fi and use LTE mode by itself. To learn more about both options, visit: What are the benefits of connecting my Go 2 Camera via mobile or Wi-Fi?
• Do I need a SIM card for Arlo Go 2 mobile coverage?  
  Yes. Your Arlo Go 2 camera requires an activated SIM card with a mobile data plan to access the mobile network. For help with your mobile service plan, contact the carrier of the SIM card that was provided. If no SIM card was included, visit your local wireless carrier to activate a service plan and receive a SIM card.
• What options do I have if I do not have an activated SIM card?  
  If you do not have an activated SIM card, you can set up the device Wi-Fi mode. To learn more, visit: What are the benefits of connecting my Go 2 Camera via mobile or Wi-Fi?
• Does Arlo Go 2 come with an Arlo subscription? 
  Go 2 has a free 3-month subscription to Arlo Secure. Some retailers will also sell Go 2 with a voucher for an additional 24-months of Arlo Secure. This voucher will be included in the box.
• What are the storage options for the Go 2? 
  Use your Arlo Secure subscription to store videos in the cloud. Or install a microSD card (not included) to store your data locally.

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Arlo Go 2 Mobile Providers

• Which mobile service providers can I use with Arlo Go 2 in the United States?  
  Arlo Go 2 currently works with:
  • AT&T
  • Cellcom
  • T-Mobile
  • U.S. Cellular
  • Verizon Wireless
• Which mobile service providers can I use with Arlo Go 2 in Canada?  
  Arlo Go 2 currently works with:
  • Bell Canada
• Which mobile service providers can I use with Arlo Go 2 in the EU and UK?  
  Providers vary by country:
  • Vodafone: UK, Ireland, Spain, Italy, Germany, Portugal, Netherlands
  • EE and BT: UK
  • 3 Mobile: UK, Austria
  • Deutsche Telekom: Germany
  • Mobilcom Debitel: Germany
  • O2: Germany
  • Bouygues: France
  • Telenor: Sweden
  • Telia: Sweden
  • KPN: Netherlands
  • Swisscom: Switzerland
  • Elisa: Finland
  • BITĖ: Lithuania, Latvia
• How much cellular data does Arlo Go 2 use? 
  Data use varies based on your environment and mobile service provider. Data consumption should range from 700MB to 2GB on a monthly basis, depending on the number of motion triggers and length of recordings.

To monitor Arlo Go 2 cellular data usage, contact your wireless provider. For more information, visit:

• How to connect Arlo device to Apple HomeKit?
• Verkada Cameras Install Guide
• Vivint Smart Home App User Guide

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Arlo Go 2 Installation

• Is the Arlo Go 2 battery powered? 
  Yes. Arlo Go 2 has an extra-large rechargeable lithium polymer battery and does not require wiring. To learn more about installation, visit: How do I insert the battery in my Arlo Go 2 camera?
• Where should I place Arlo Go 2? 
  For best results, we recommend placing your Arlo Go camera in a location where the Arlo Secure app displays at least three bars of mobile network signal strength. To optimize signal strength, visit: How can I optimize mobile signal strength for my Arlo Go series camera?
• How do I use the GPS location feature? 
  The Arlo Go 2 Camera has outdoor GPS in case you install it in a remote area and need help finding it later. For more information, visit: Use GPS to locate an Arlo Go 2 Camera

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Arlo Go 2 Accessories and Partners

• Which Arlo accessories are compatible with Arlo Go 2? 
  • Outdoor Mounts
    VMA1000-10000S (white)
    VMA1000B-10000S (black)
  • Dual-Battery Charging Station
    VMA5400C-100xxS
  • Solar Panel Charger
    VMA5600-100S
  • Extra Rechargeable Battery
    VMA5420-10000S
  • Magnetic Indoor/Outdoor Charging Cable
    VMA5600C-100xxS (white)
    VMA5601C-100xxS (black)
  • Indoor Charging Adapter
    VMA5000C-100xxS (white)
    VMA5001C-100xxS (black)
  • Black Housing
    VMA3800H-100S

• Which smart home services does Arlo Go 2 support? 
  Arlo Go 2 works with Alexa, IFTTT, and Google Home/Google Assistant.

Arlo Ultra 2 FAQ

What is the difference between Arlo Ultra 2 and Arlo Ultra?
Arlo Ultra 2 has all the same features as the original Arlo Ultra and more. These features include increased connectivity range, dual-band Wi-Fi, and a 4K Arlo Secure trial.
For more information, visit: What is the difference between the Arlo Ultra 2 and Arlo Ultra cameras?

Can I place my Arlo Ultra 2 camera further away from my SmartHub or Base Station than my Arlo Ultra camera?
Yes. Arlo Ultra 2 has better range than Arlo Ultra, so it can be placed farther from your SmartHub or Base Station.
For help positioning your camera, visit: Arlo Camera Placement Tips

Do I get an Arlo Secure trial when I purchase an Arlo Ultra 2 camera?
Yes. Arlo Ultra 2 cameras come with a trial to Arlo Secure, with 4K streaming and recording included.
For more information, visit: What is included in the Arlo Secure trial?

Image Quality

Does Arlo Ultra 2 output 4K resolution?
Yes. Arlo Ultra 2 outputs 3840×2160 resolution at 16×9 aspect ratio.

Does Arlo Ultra 2 have HDR?
Yes. Your Arlo Ultra 2 camera automatically determines when to use HDR to optimize high-contrast areas in the camera’s field of view.
For more information, visit: How do I use HDR with my Arlo camera?

How wide is the viewing angle on Arlo Ultra 2?
The lens is a 180-degree diagonal lens with a matching wide range for motion detection. This provides a panoramic view as if your eyes were there.

What does color night vision mean?
Typical night-time video footage from security cameras is displayed in black and white. Arlo Ultra 2 can output images in color, even at night.

 

Design and Installation

Can I use Arlo Ultra 2 indoors and outdoors?
Yes. Arlo Ultra is outdoors weather-resistant. It is wire-free and does not require continuous power. With an additional, outdoor-rated charge cable, you can use Arlo Ultra outdoors.

Does Arlo Ultra 2 have two microphones?
Yes. The microphones can be used for two-way full-duplex conversations; they also enable noise-cancelling and wind noise reduction.

Does Arlo Ultra 2 include a siren?
Yes. A siren sound plays directly from the camera. It can be set to trigger manually or automatically when motion or audio is detected.
For more information, visit: How do I turn the siren on my Arlo camera on or off?

 

Accessories and Compatibility

Does Arlo Ultra 2 have the same mounting options as Arlo Ultra?
Yes. Arlo Ultra 2 can use the same magnetic or screw-in mounts that are compatible with the original Arlo Ultra. You can purchase mounting accessories on Arlo.com.

Can I use Auto Zoom and Tracking with Arlo Ultra 2?
Yes. Auto Zoom and Tracking is compatible with Arlo Ultra 2, Ultra, Pro 3, and Pro 3 Floodlight.
For more information, visit: What is Auto Zoom and Tracking and how do I use it?

What Arlo SmartHubs or Base Stations are compatible with Arlo Ultra 2?
You can connect Arlo Ultra 2 to a VMB5000, VMB4540, VMB4500, and VMB4000 SmartHub or Base Station.
For more information, visit: Arlo SmartHub and Base Station Compatibility

What is the minimum upload bandwidth speed required?
Arlo recommends an average upload bandwidth speed of 3Mbps per Ultra 2 camera.

Which smart home and voice assistant systems is Arlo Ultra 2 compatible with?
Arlo Ultra 2 is compatible with Amazon Alexa, Apple Homekit, Google Assistant, and IFTTT.

Will 4K work on the Arlo Ultra 2 when powered by battery?
Yes. An efficient video encoding scheme as well as battery optimization algorithms between the camera and SmartHub allow 4K to work with the Arlo Ultra 2 battery.

Can I use the XL Battery with the Ultra 2?
Yes. The Arlo XL Battery is fully compatible with the Ultra 2.
For more information, visit:  Arlo XL Rechargeable Battery & Housing

What are the available outdoor charging solutions for my Ultra 2?
You can charge the Ultra 2 outdoors using either the 25-ft. Outdoor Magnetic Charging Cable or Solar Panel. For more information, visit:

Arlo Secure

Is 4K recording free?
Yes. Arlo Ultra 2 cameras come with an Arlo Secure trial that allows 4K streaming and cloud recording. You can also record 4K clips to local storage.
For more information, visit: How do I record 4K videos to a local storage device?

Can I use continuous video recording (CVR) with Arlo Ultra 2?
Yes. You can purchase a separate CVR subscription for your Arlo Ultra 2 camera.
For more information, visit: What is continuous video recording (CVR) and how do I use it?

What Arlo Secure subscription do I need to record and save 4K videos on the Arlo cloud?
To save videos to the Arlo cloud, you must have an Arlo Secure Plus subscription plan.
For more information, visit: Arlo Secure Plans

Arlo Secure App FAQ

The Arlo app is now Arlo Secure in alignment with our service offerings and communicates our commitment to keep you and your family protected.

What is the difference between the Arlo Secure app and the Arlo app?
Arlo Secure is the new name for the existing Arlo app.

Does this change affect my Arlo account or recordings?
No. This change does not affect your Arlo account, recordings, subscription plans, or setup.

What is the difference between the Arlo Secure app and the Arlo Safe app? 
The Arlo Secure app is a smart home security app that allows you to set-up, access, and control Arlo security devices; making it simple to protect what matters most.
The Arlo Safe app is a personal safety app for total protection and peace of mind with one-touch emergency activation on your phone. If you ever feel in danger, are involved in a car accident, or want to check in with a family member, help is there. Note: Arlo Safe is only available in the US.
For more information, visit: What is the difference between Arlo Secure App and Arlo Safe App?

Do I need a different account for the Arlo Safe app and Arlo Secure app? 
No. You can use the same Arlo account for both the Arlo Secure app and Arlo Safe app; however, you will need to trust each app separately on your mobile device. For more information, visit: Why do I have to trust my device for both the Arlo Safe App and Arlo Secure app?

Arlo Pro 4 FAQ

Does Arlo Pro 4 output 2K resolution?
Yes. Arlo Pro 4 outputs 2560×1440 resolution at 16×9 aspect ratio.

Do I need an Arlo SmartHub or Base Station to use Arlo Pro 4?
No. An Arlo SmartHub or Base Station is optional. You can connect Arlo Pro 4 directly to your Wi-Fi router.

What are the benefits of connecting my Arlo Pro 4 to a SmartHub or Base Station?
The Arlo SmartHub or Base Station helps to protect your footage by adding a secure, personal network to your router. The SmartHub or Base Station also helps to regulate Wi-Fi traffic, can improve battery life, and is compatible with local storage.
For more information, visit: Arlo SmartHub and Base Station Compatibility

How wide is the viewing angle on Arlo Pro 4?
The lens is a 160-degree diagonal lens with a matching wide range for motion detection.

What does color night vision mean?
Typical night-time video footage from security cameras is displayed in black and white. Arlo Pro 4 can output images in color, even at night.

What is High Dynamic Range (HDR)?
HDR solves the problem with over or under exposed images with both bright and dark areas in the same picture. Arlo Pro 4 automatically determines when to use HDR.

Can I use Arlo Pro 4 indoors and outdoors?
Yes. Arlo Pro 4 can be used indoors and is weather resistant for outdoor use. The magnetic charging cable that was included with your camera is for indoor use only. If you wish to charge your camera outside, you must use the Outdoor Magnetic Charging Cable.

Does Arlo Pro 4 have an integrated spotlight?
Yes. The spotlight turns on in low-light settings. You can also manually turn it on or off.

Does Arlo Pro 4 include an Arlo Secure trial?
Yes. Arlo Pro 4 comes with a trial of Arlo Secure.

Is Arlo Pro 4 compatible with the Arlo XL Rechargeable Battery & Housing?
Yes. Arlo Pro 4 is compatible with the Arlo XL Rechargeable Battery & Housing.

Is Arlo Pro 4 compatible with the Arlo Solar Panel?
Yes. Arlo Pro 4 is compatible with the VMA5600 Solar Panel.
For more information, visit: Arlo Solar Panel Compatibility

Am I able to mount my Arlo Pro 4 camera from a ceiling?
Yes. You can use the included magnetic mount to mount your Pro 4 camera on the ceiling. If you use a Total Security Mount, you can purchase a Ceiling Adapter to mount your camera from the ceiling.

Does Arlo Pro 4 have an integrated siren?
Yes. A siren sound plays directly from the camera. It can be set to trigger manually or automatically when motion or audio is detected.

What is the minimum upload bandwidth speed required?
Arlo Pro 4 uses an average of 2 Mbps upload bandwidth per camera.

Does Pro 4 support full 2-way audio?
Yes. You are able to have full conversational audio with Arlo Pro 4.

Does 2K recording require a subscription?
Arlo Pro 4 cameras come with an Arlo Secure trial that allows 2K streaming and cloud recording. You can also record 2K clips to local storage with the use of an Arlo SmartHub or Base Station.   When your trial expires, you will need to renew the subscription to continue 2K cloud recording.
For more information on Arlo subscription plans, visit: What are the available Arlo subscription plans and how much cloud recording is available?
For more information on local storage, visit: How do I set up local storage backups on my Arlo Base Station or SmartHub?

 

Why am I getting text instead of push notifications?

If you are currently signed out of your Vivint Smart Home app, you will receive text notifications of system events rather than push notifications from the app. In order to receive push notifications, make sure you are logged into your app.

What can I do with the Vivint Smart Home App?

The Vivint Smart Home app gives you access and control to your home from anywhere. Using the mobile app, you can adjust the temperature of home, lock and unlock doors, arm or disarm your system, view live and recorded video feed, access your system history and more.​ You can also activate a Panic alarm, request dispatches, and notify Vivint of false alarms.

Is there a way to get a quick update on my home’s status from the Vivint Smart Home App?

Yes! You can check the status of all of your sensors by tapping the settings icon in the top right corner of the home screen. You can also view the recent activity in your system by tapping the clock icon in the bottom right corner to load your activity feed.

What if I have multiple door locks? Is there a way to lock them all at once?

Yes. If you have 3 or more door locks, a toggle will appear on the home screen that gives you the option to lock all your doors at once. Swipe up to access your individual door locks.

Are there automation rules that I can set up for my home?

Vivint aims to make it easy to live a simply smarter life, and one way that is accomplished is through automation. That’s why we’ve created automation rules you can easily configure to fit your lifestyle from your mobile device. Click here to learn how to create custom rules.

What can an Admin user do that a standard user can’t?

Admin users can create and manage new users, change system settings, and configure automation rules, as well as control all the devices in your home. Standard users can only adjust thermostats, arm and disarm the security system, and control locks and lighting modules.

Is there a way I can be notified on my mobile device when something happens in my home?

To always stay connected to your home, you can be notified when anything out of the ordinary happens. For example, if you had to leave the kids home alone for a night, you can be notified if a door or window is left open. Click here to learn how to create custom notifications.

Will Smart Assistant use my previous schedule preferences?

Yes, Smart Assistant will take into account your previous schedule preferences to create your state temperature settings. However, if you are a new customer and never had schedules, Smart Assistant will help you set your preferences with defaults. If you would like to change your temperature preferences, click here to learn how.

Does Smart Assistant arm my home when I’m away, sleeping, or on vacation?

No, Smart Assistant will not arm your system for you. It will, however, notice when you arm to help decide when to conserve energy.

What is Smart Assistant?

Smart Assistant is a learning intelligence that uses the sensors in your home and the status of your SkyControl (armed/disarmed) to determine if you are home and adjusts your thermostat for you. You can also enable the location services on your mobile phone to help Smart Assistant know when you are home or away. It will learn when you wake up, get home from work, go to bed for the night and much more in order to keep your home at a comfortable temperature when you are there and conserve energy when you’re not. Smart Assistant will also detect if you are on vacation so you don’t have to worry about adjusting the thermostat before you leave.

Getting Started – Frequently Asked Questions

What is a service window?

In order to accommodate a variety of installation and service needs, we provide a service window for your appointment. The service window is the period of time that your Smart Home Pro may arrive in. For example you may have a service window from 12:00 PM to 3:00 PM. Depending on the travel time between appointments and length of previous appointments the Smart Home Pro has that day, they will arrive as soon as they are able within that period of time.

If I am unable to keep my scheduled appointment, can I reschedule?

Yes, you can reschedule your appointment by contacting Customer Care at 800.216.5232 ext. 5155. We ask that you give 24 hours notice before rescheduling an appointment.

What do I do if I forgot my panel pin?

Your master pin and all other users pins are all accessible from your Vivint Sky app. Any time you forget your pin, you can log into your app and see it or edit it.

What is the difference between my PIN and my passcode?

When your Vivint system is installed, your Installation tech will help you set up a PIN for your panel and a verbal passcode that is written on your agreement. The panel 4-digit PIN allows you to disarm your system and unlock automatic door locks connected to your system. The master PIN also allows you to access the menu and settings on your panel. Your passcode that you wrote on your agreement can be a combination of letters and numbers or a phrase. This passcode is how Vivint will confirm your identity when you communicate. For example, if your alarm goes off and a monitoring agent speaks with you through the panel or if you call in and speak with a customer care agent, the agent will ask for your verbal passcode to verify that they are speaking with an authorized member of your Vivint account.

How do I set up custom rules and notifications?

You can set up custom rules and notifications from your app so that you can control and stay in touch with your home. Want the thermostat to adjust the temperature when your system is armed to away? There’s a custom action for that. Want to know when your child gets home and unlocks the door lock with his or her code? There’s a custom notification for that.

Why is my panel beeping?

Your panel will beep to alert you of any trouble conditions for your system. This is not an alarm and will not trigger the police or fire department to come. This simply means that you might have a low battery on one of your sensors or a communication issue with one of your sensors.

How do I access my billing?

You can see your current bill at any time from your online Account Center. Click here to learn more about billing.

How do I set up door lock codes?

Your door lock codes are attached to users just like the panel pins. There’s no need to program the door lock itself, simply edit the codes and grant access from your online account or app.

What can I expect during installation?

The time it takes to install your Vivint system will vary depending on the type and amount of equipment you are getting installed. During the installation, the Smart Home Pro will install your equipment, educate you on the system and ensure you are comfortable using the equipment. You can expect the following during your installation appointment:

1. Pre-installation review
2. Confirmation of your service and equipment
3. Walk through of your home
4. Completion of any necessary paperwork
5. Equipment installation and testing
6. Downloading the mobile app on your personal devices and creation of your online account
7. Training by the Smart Home Pro on how to control your system through your panel and mobile application

What will happen during the pre-installation review?

During the pre-installation review, the Smart Home Pro who will be installing your equipment will first confirm your service and equipment. Then, he will perform a walk through of your home with you which will allow him to know how to customize your system to fit your lifestyle. Finally, you’ll finish up any paperwork before installation of equipment begins.

Do I need to be present during my system installation?

An authorized contract signer is required to be present during the installation. While the hardware of your system is installed in your home, you are free to do what you would normally do. The Smart Home pro installing the equipment may need to ask you questions or update you on the progress of the installation, so don’t go too far!

Billing – Frequently Asked Questions

Why is my due date before the billing period ends?

All monthly monitoring fees are invoiced a month in advance.

I opened an installment loan from Citizens One. Where do I go to see my bill?

If you received a Citizens One installment loan, you will have a separate monthly payment and payment due date with Citizens One for your equipment financing. Visit vivint.citizensoneloan.com or call 877-545-5691 for more information.

I opened a line of credit with Fortiva Retail Credit. Where do I go to see my bill?

If you received a Fortiva line of credit, you will have a separate monthly payment and payment due date with Fortiva for your equipment financing. Visit myfortiva.com or call 800-710-2961 for more information.

I opened a line of credit with Citizens Pay. Where do I go to see my bill?

If you opened a Citizens Pay line of credit, you will have a separate monthly payment with Citizens Pay. Visit Citizens Pay here or call 844-737-6900 for more information on your equipment financing.

What is Equipment Financing?

Vivint offers equipment financing through three financing companies: Citizens One, Citizens Pay, and Fortiva Retail Credit. Determination of financing eligibility is done through an application process. Equipment financing offers simple and flexible payment options to purchase a complete, customized smart home and security system. This includes all of your applicable product, installation, and activation fees. The monthly payment for equipment financing will be paid directly to the financing company. It is not part of your monthly payment for Vivint Smart Home services.

For questions regarding equipment financing click here.

What happens when I submit more than my monthly payment for my Vivint Service account?

If you ever submit a payment that is larger than your monthly bill, the additional amount paid will be automatically applied to future payments towards your Vivint balance.

How do I submit an additional payment to my Vivint service account?

You may submit an additional payment at any time by logging into My Account. The payment will be automatically applied to your next month’s payment as long as there is no balance owed. If you would like the payment to specifically be applied to your installment loan, please see above for how to contact your loan provider.

If I make an extra payment on my installment loan at Citizens One, how does this affect my monthly bill?

If you make an extra payment towards your loan in addition to your regular monthly payment, you will see the extra payment applied to your overall loan balance. Your monthly payment amount and payment date will stay the same. The additional payment will reduce the overall installment loan balance and shortens the time to repay the loan, not your monthly payment.

Can I use my line of credit to purchase additional Vivint Smart Home equipment?

Yes. For details, click here.

Is there a minimum purchase amount for additional purchases to be charged against my line of credit?

Yes, the minimum purchase amount for both Citizens Pay and Fortiva is $150.

Can I pay off my installment loan early?

Yes. If you would like to pay off your equipment financing early, contact the below:

Citizens One at vivint.citizensoneloan.com or call 877-545-5691
Fortiva Retail Credit at Visit myfortiva.com or call 800-710-2961
Citizens Pay at Service.citizensone.com or call 844-737-6900

If I pay off my equipment financing early, am I still in a service contract?

Yes, your service agreement will continue for your designated contract term length.

How much does a service visit cost?

For the first 120 days after install, if any issues come up with your system, we will send out a Smart Home Pro at no cost. After the 120 days, however, there will be a $49 service fee for any service visit. If your Vivint equipment needs to be replaced during the service visit, that will be replaced at no extra cost. The service visit also comes with a 60-day guarantee, so if things still aren’t working quite right after your service visit, we’ll send out another Smart Home Pro at no charge if the same issue comes up again.

How long does it take for a requested credit to be applied to my Vivint service account?

Credits are a high priority, and in order to ensure customer satisfaction, credits are approved and applied to accounts typically within 24–48 hours.

What is a Prorated Adjustment?

A Prorated Adjustment divides the bill based on days in the bill cycle in order to distributes the amount of money owed proportionately. Proration occurs when a billing cycle date is updated to a new date during the bill cycle period. For example, if the bill cycle date was the 15th of the month and you called Vivint Customer Solutions on the 10th of the month to change your billing date to the 25th of the month, then the charges would be added to the next bill cycle date in order to cover the charges from the 15th through the 24th.

How do I pay my bill?

You can set up automatic billing or make payments through My Account. You can also view your billing history and current balance and update payment information from My Account. Visit My Account to manage your billing online.
If you would like to mail a payment in the U.S., please send it to:

To mail a payment in Canada, please send it to:

Can I change my billing date on my Vivint service account?

Yes. You can schedule your billing date to be any day between the 1st and the 31st of the month. Your billing date reflects the date that your payment will automatically come out of your account if you are on automatic payment. If you are not on automatic payment the date selected will be your due date.
If you would like to change your billing date, please contact our Customer Solutions team to request the change.

Why did I get charged a false alarm fee?

Some cities will charge a fee for sending a dispatch for a false alarm. If you feel there has been a mistake, you can contact our Customer Solutions team and they will be happy to discuss it with you.

What are my payment options for my Vivint service bill?

At Vivint, we encourage all of our customers to be on automatic, paperless billing. Not only is this method of billing better for the environment, but it also saves our customers time and effort. Customers can enter a payment method from their online account and opt in for automatic payments. If for any reason a customer needs to opt out of automatic payments, the customer will need to contact our Customer Solutions team via chat, email, or phone call to verify the change on the account.

Getting Started – Camera Offline

It is important to remember that your Vivint cameras run off of your home wifi network. If you have changed your wifi password or installed a new router, you will need to reconnect the panel to internet so that your cameras can connect. Your Vivint cameras are also dependent on your home wifi speeds. We recommend at least 2 MBPS of upload speed per camera. If your internet is inconsistent or drops off, your cameras may also drop off as a result.

To learn how to check your panel connection to wifi, see SkyControl 3.0 – Connect to WiFi.

For more information and for troubleshooting steps for a Doorbell Camera that is offline, see Doorbell Camera – Offline.

For more information and for troubleshooting steps for an Ping Camera that is offline, see Vivint Ping Camera – Camera Offline.

For more information and for troubleshooting steps for an Outdoor Camera that is offline, see Outdoor Camera – Offline.

Manage System Users from Anywhere, Anytime

As an admin user, you can invite your family or close friends to access your system. System access includes giving users a unique PIN, door lock access and/or remote access. You can customize your users and their settings at any time so you can know who is coming and going, and always see who has access to your home.

As an admin user, you also receive notifications via email any time a new device tries to access your system, including type of device and time of access.

Check out these articles to help you manage the users on your system:

• Add a new user. You can do this by using your SkyControl display, Smart Hub display, or your Vivint app.
• Remove a user. You can do this by using your SkyControl display, Smart Hub display, or your Vivint app.
• Edit user settings and permissions. You can do this by using your SkyControl display, Smart Hub display, or your Vivint app.
• Grant a user remote access. Granting them remote access allows them to download the Vivint Smart Home app and use it to interact with your system. You can do this by following these steps.
• View user details. You can do this by using your Vivint app. As the admin user, you can see the name and email address associated with each user, as well as the last active session, including device and time of access.

For additional information and tips on keeping your account secure, click here.

Sign Light (SL1) – General Info and Specifications

Details & Specifications

Placement Tips

• The sign light needs to receive at least 8 hours of direct sunlight everyday to function properly. Longer and stronger hours of sunlight will allow the sign light’s battery to store more of charge. So, locate the sign light in an area that will allow to receive as much direct sunlight as possible.
• Shadowy or shady locations will reduce the power and length of time the light remains active at night.

Image Gallery

    

SkyControl 3.0 – Arm & Disarm

To arm and disarm your system from your panel, follow these steps.

1. The home button of your SkyControl will be green if the system is ready to arm, and off if it’s not ready to arm. The system is not ready to arm when there is a door or window open in the home.
   

   

2. Press the shield and drag left for Staying or drag right for Leaving.
   

   

• Leaving: every sensor in your home, including motion detectors, will be activated. Any movement or opening doors and windows will trigger an alarm.
  

  

• Staying: all sensors are activated except for interior sensors like motion detectors or interior doors. This allows you to move freely around your home, but will trigger an alarm if any perimeter point is accessed.
  

  

3. To disarm, slide the shield down and enter your 4-digit PIN.
   

   

Smart Home App – Arm & Disarm

Arming from the app is simple. To arm or disarm the system using the Vivint Smart Home app, follow these steps:

1. Tap the white Shield icon in the middle of the home screen and drag left for Staying or right for Leaving.
   

   

2. Leaving arms all sensors in the home; Staying arms all but the interior sensors, such as motion detectors or interior doors.
   Note: You cannot arm the panel with no entry delay from the mobile app.

   

3. To disarm, press the Shield icon in the middle of the screen and drag down.
   

   

4. If there is an alarm in process, tap the Alarm icon in the center to disarm the system and cancel the alarm.
   

   

5. Tap Yes or No to let Monitoring know if it was a false alarm. If Yes is selected, Monitoring specialists will mark the event as a false alarm and will not attempt to contact the customer or the authorities. If No is selected, Monitoring will continue to follow procedure for the alarm.
   

   

Smart Home App – Edit Users & Permissions

Admin users can easily edit any user remote access settings & permissions from the Vivint Smart Home app.

1. Tap the Menu icon (3 lines) in the top left corner.
   

   

2. Tap Users.
   

   

3. Select the desired user.
   

   

4. From there, change personalized PIN, grant or revoke admin rights, grant or revoke mobile access, and control whether the user has access to door locks and/or panels.
   

   

5. If the user is not an admin, their mobile device permissions can be edited in order to give access to only specific devices in the home.
   

   

Smart Home App – Lock & Unlock Door Locks

Locking and unlocking doors is simple from the Vivint Smart Home app. Door locks are displayed under the House icon on the home screen. Simply toggle the switch to lock or unlock doors. If you have multiple locks, you may need to scroll down.

Vivint Smart Hub – Arm and Disarm

1. Press the shield and drag left for Stay or right for Away.
   

   
   
   

   • Away: every sensor in the home, including motion detectors, will be armed. Any movement detected by motion sensors or opening of doors and windows will trigger an alarm.
   • Stay: all sensors are armed except for interior sensors like motion detectors or interior doors. This allows free movement around the home, but an alarm will be triggered if any perimeter point is accessed.
2. To disarm, slide the shield down and enter the 4-digit PIN.
   

   
   

Note: If your system is not ready to arm the screen will be gray and there will be a note on the left of the screen telling you which doors or windows are open.

If you would still like to arm the system with these sensors open you can do so by sliding the shield to Stay or Away and selecting Arm anyway on the popup to bypass the sensors.

Bypassing the sensors means they will not trigger an alarm. Enter your PIN to confirm bypassing the sensors to arm your system.

Does the screen on your panel not match these images and steps?

• Your firmware is out of date. Click here for steps on how to fix that.

Smart Home App – Download

Your Vivint Smart Home app is what keeps you connected to your home at all times. From the app you can view live feed and clips from your cameras, arm and disarm your system, control small appliance modules and much more.

The app may be listed in the Lifestyle section.

Apple Users

Search for Vivint Smart Home in the Apple App Store or click here and download the free app.

Android Users

Search for Vivint Smart Home in the Google Play store or click here and download the free app.

After Downloading

If you are downloading the app for the first time, learn how to send yourself an invitation to access your system remotely here.

Learn how to accept that invitation here.

Click here to to learn how to use your app to arm and disarm your system, check your cameras, customize your settings, set up notifications, and more.

Glance – Arm & Disarm

Your Glance Display can be used as the hub of your Vivint Smart Home. You can control, manage, and adjust any device connected to your home from it. One of the most basic, day to day functions you will perform on the Glance Display is arming and disarming your system. To arm your system from your Glance Display, follow these steps:

1. The home screen of your Glance Display will be green if the system is ready to arm, and grey if it’s not ready to arm. The system is not ready to arm when there is a door or window open in the home.
   

   

2. Press the shield and drag left for Staying or drag right for Leaving.
   

   

   • Leaving: every sensor in your home, including motion detectors, will be armed. Any movement or opening doors and windows will trigger an alarm.
     

     

   • Staying: all sensors are armed except interior sensors like motion detectors or interior doors. This allows you to move freely around your home, but an alarm will trigger if any perimeter point is accessed.
     

     

3. To disarm, slide the shield down and enter your 4-digit PIN.
   

   

SkyControl 3.0-3.5 – Add/Remove Users

You can invite your family or close friends to access to your system from your SkyControl panel. To add a new user, follow these steps:

1. Select the menu icon in the upper left corner.
2. Select Settings.
3. Enter your 4-digit PIN.
4. Select Users and Permissions.
5. Select Add New.
6. Select Name.
7. Select Next.
8. Enter new user’s name and select Done.
9. Edit the new user’s permissions.
   • If you give them Admin access, the user will be able to access settings and make changes in the panel.
10. To delete a user, select the user and scroll down to the bottom of the screen. Select Delete User and confirm the deletion.

SkyControl 3.0 – Edit Users

At any time you may edit a user’s permissions and access directly from your SkyControl. To do so, follow the steps below:

1. From the home screen of your SkyControl, tap the menu icon in the bottom right corner.
   

   

2. Tap Users.
   

   

3. Enter your 4-digit PIN.
   

   

4. Tap the user you would like to edit.
   

   

5. From here, you can edit admin rights, PINs, lock access, email and phone number, and send invites for remote access.
   

   

Panel (Vivint Smart Hub) – Revoke Remote Access

1. On the main screen of the panel tap the 3 dot menu icon in the lower right corner.
   

   

2. Tap Users then enter your 4-digit PIN.
   

   

3. Select the user you would like to revoke remote access for.
   

   

4. Scroll down and tap Revoke remote access.
   

   

5. A pop up will appear to confirm remote access has been revoked for that user. Tap Ok to return to the user menu.

Vivint Smart Hub – Edit Users

1. From the home screen of the Smart Hub, tap the Menu icon in the bottom right corner.
   

   

2. Tap Users and enter 4-digit PIN.
   

   

3. Tap the User to edit and change admin rights, PIN, lock access, email and phone number, and send invites for remote access.
   

   

Vivint Smart Hub – Add/Remove Users

1. Tap the Menu icon in the bottom right corner of your Smart Hub home screen.
   

   

2. Tap Users and enter 4-digit PIN.
   

   

3. To add a user, tap Add new user.
   

   

4. Tap Name and enter the new user’s name then tap Done.
   

   
   

5. Enter the new user’s email or phone number to an send invitation for remote access. If remote access is not desired, tap Skip.
   

   

6. Tap PIN and use the keypad to enter a unique PIN code for the new user. You will be prompted to enter the code in a second time to confirm.
   

   
   

7. To remove a user go to the user menu and tap on the user you would like to remove. Scroll down and tap Delete User then tap Yes on the popup to confirm. Tap Close once the panel confirms the user has been deleted.