.

 Specification Sheet – NVR – LV-N9508Q8E

 Specification Sheet – Camera – LV-PBK80804C

 Quick Start Guide – NVR – LV-N9508Q8E

 User Guide – NVR – LV-N9508Q8E

 Firmware – NVR – LV-N9608C8E LV-N9616D6E v3.5.31

 Client – LaView Net Client for Windows

 Client – LaView Net Client for Mac

 Video Player – VSPlayer for Windows

 Video Player – VSPlayer for Mac

 IP Portal – IP Search Portal (SADP) for Windows

 Plugin – Web Component for Safari / Mac

 Technical Support Articles

.

How do I connect my TVI system to my phone app?

Please follow these steps to setup your mobile device. You can watch the YouTube videos and follow along or follow the instructions bellow.

IPhone:

https://www.youtube.com/watch?v=zshaTac0ka8

Android:

https://www.youtube.com/watch?v=G1DtkrYLIas

LaView NET app:

*If using 4G/LTE with bad signal, you may not obtain a picture. Attempt using a strong signal.

LaView DVR User Guide

Read Also : Camius DVR installation and user guide

.

How do I download videos off my TVI System?

To download video footage you’ll need a flash inserted into one of the USB ports on the system. Then go to Main Menu>Export>Normal. Once in the exporting page, you’ll need to select the channel the video was recorded on along with the starting time and end time to search for footage.

Then click on “Search” at the bottom and you’ll have some video previews show up. You can select any of the previews and play it on the top right hand side. When you know what files you’ll need check mark the box on the upper left hand corner of the preview window and click on “Export” at the bottom. Once the export is done, you’ll now have all the files on your flash drive.

How do I format my HDD?

To format your HDD you’ll need to go to the Main Menu>HDD>General. Once in the HDD menu, check mark the box to the left-hand side of the HDD information. Then click on “Format” or “Int” at the bottom. Please note this will delete all information off the HDD.

How do I playback my recordings?

To playback videos go to Main Menu>Playback>Normal. In that section choose your camera(s) on the right-hand side. Then double click any of the days on the calendar with either a dark blue or red on them. This should automatically start playback for that day. Use the bar at the bottom to jump to a specific time during that day.

I have everything plugged in, but all I see on my screen is “No Video”

The system should automatically pick up cameras once they are connected and have power. Be sure to check the power source for the cameras. If the power is connected correctly there may not be enough power be supplied. Cup your hands over the lens and if the IR lights turn on, then the camera has enough power. If not, you may need to try a different outlet for the cameras.

I’m having issues connecting my DVR to my phone.

Possible Fixes:

1.Please go to Menu-Configuration-Network and under the General tab make sure enable DHCP is selected, if it is not enabled then select enable and apply. If you had to enable it, restart the NVR and try the P2P setup again.

2.If you are still having issues, make sure DDNS is NOT enabled(unchecked). If DDNS is checked, uncheck it and apply then go back to Platform Access and disable P2P and apply. Once both are disabled, do a power cycle and reboot the unit. After the unit restarts enable P2P again, and do another power cycle.

3.Go to Extranet Access, Platform Access or DDNS and make sure LaView P2P is selected then apply, also make sure “Enable Stream Encryption” is disabled.

4. If none of these work, then it could be a network issue. Try to restart your modem/router by unplugging it for about 45 seconds. Plug it back in and restart the NVR, then try to reconnect your system to the P2P account.

How do I find my system’s IP address?

To find your system’s IP address go to Main Menu>Maintenance>System Info>Network. The IPv4 Address at the top is your local IP. If your IP address is 0.0.0.0 or 192.0.0.64, this means your system is offline. There are a few causes from this, but usually it’s a bad ethernet cable or the cable is not plugged in properly to either the DVR or Router. If those are checked to be correct, try restarting your router by unplugging it for a minute and restarting the DVR.

Which mobile app do I need?

-If you have DVR starting from LV-N52xxxx please download “LaView Patrol”

-If you have DVR starting from LV-N9xxxx, LV-D11xxxx, LV-D21xxx, or LV-T94xxxx, please download “LaView Net”

-If you have DVR starting from LV-D04xxxx, or LV-D51xxxx  please download “LaView Mobile”

My system keeps rebooting every few minutes. – LV-T93 units Only

You’ll need to upgrade the systems firmware to fix this issue. Try to upgrade the firmware immediately after the system has restarted to avoid a potential reboot during the upgrade process. Please follow the instructions below to do this.

Please download the firmware here: https://www.dropbox.com/s/yf6thpfyx04ag33/digicap.dav?dl=0

Once you have that file, put it on a flash drive and connect the flash drive to the DVR. Go to Main Menu>Maintenance>Upgrade and click on the Digicap file, then upgrade at the bottom. Once this is complete the system will reboot, and you’ll have the new firmware.

How do I find my system’s IP address?

To find your system’s IP address go to Main Menu>Maintenance>System Info>Network. The IPv4 Address at the top is your local IP. If your IP address is 0.0.0.0 or 192.0.0.64, this means your system is offline. There are a few causes from this, but usually it’s a bad ethernet cable or the cable is not plugged in properly to either the DVR or Router. If those are checked to be correct, try restarting your router by unplugging it for a minute and restarting the DVR.

I need to reset my password – LV-D04xxxxx

Please email us at info@laviewusa.com to reset the password for this system. In the email please mention you need a password reset along with the model number and date that displays on the main view of the system. A technician will reply with some instructions and a temporary password for your system.

How do I back up files off my DVR? – LV-D04xxxxx

To backup files on your DVR connect the USB drive to the USB port then go to Main Menu-Storage-Backup-Select USB device-Backup-Select “AVI”-Choose Start & End Time-Add-Select File-Start. Once the file has been backed up to the device please disconnect the USB drive.

How Do I set up recording on my DVR? – LV-D04xxxxx

Instructions:

2. Go to Main Menu>Configuration>Record>Record Plan>SET>Select period 1 for Normal(Continuous) or MD (Motion Detection) and then check the Select All box to copy the settings to the rest of the week. Click Apply then OK. If you’d like to set up a different schedule for each day, set the record plan for specific days individually.

3. Click the “Copy” button in the Record Plan section to copy the settings to all the other camera channels, press Apply and then Ok. All channels will have the same color scheme if this is done correctly.

How do I connect my DVR to my cell phone? – LV-D04xxxxx

Please use our point to point service. To get the P2P service working on the DVR go to Main Menu- Configuration- Network- make sure DHCP is checked (if not please check then click app. to apply). Then go to P2P under network and make sure that state says online (For model LV-KDT0808B7W go to Advanced-P2P service).

If it says the DVR is offline please check the Ethernet cable. Once P2P is confirmed online we will move to the LaView Mobile app that you can download from the Play Store or App Store. In LaView Mobile we will add a device with the “+ Device” then enter the Device ID and password shown in the P2P area. Make sure to save on the top right. Once you have your new device click on it then select 4 cameras and click the Play button. Live View should now start.

Please download the LaView Mobile app. Use the links below.

Android:
https://play.google.com/store/apps/details?id=com.vss.laview&hl=en

 Apple IOS:
https://itunes.apple.com/us/app/laview-mobile/id955357794?mt=8

For the Ipad use the HD version, this is for tablet use.
https://itunes.apple.com/us/app/laview-mobile-hd/id972423374?mt=8

LaView Mobile P2P Set Up
Note: The setup was done with an Android phone. The iPhone setup process is almost identical.

2. Click on the “+ Device” option.

3. Go to DVR, Main Menu>Configuration>Network>P2P then scan QR code or manually enter Device ID and password.

4. Press the “Save” button to be taken to the device list.

5. Select Device and select cameras. Press “Play” for Android or “Live” for iPhone to start live view.

.

In this article we will see how to configure an ALARMBOX in the recorders X-SECURITY

:XVR -VS2, -H and -HEVC.

For this tutorial we have used the following references:

XS-XVR6116-4KL-HEVC + XS-ALARMBOX16-6 + XS-PIRW-2EHAC.

Very important, the recorders must be updated to the latest version of firmware available, it is essential.

Step 1: Access the recorder and select the option “ALARM”

Step 2: Access the “ALARM INPUT” option

After accessing this option, we have the possibility to check the status of the ALARMBOX and be sure that it is working and also check which is its address.

3rd Step: Once the Alarmbox status has been checked, we are going to configure the HDCVI alarm.

In this case, as we are using a camera with PIR (in our example the XS-PIRW-2EHAC) we enable the HDCVI Alarm and then we will proceed to make the linkage with the desired alarm output.

In this option, we can configure the period in which the alarm is going to work, to which alarm output we can associate the event of the selected channel, configure the PTZ of another channel and, in advanced options, we can choose other options such as send e-mail, send a beep, send messages, and so on.

Step 4: Connect the alarm output by clicking on ALARM OUT.

If we had more than one Alarmbox, we would have to choose the corresponding one (up to 4). In this case we leave selected the Alarmbox 1 and the Alarm 1 output.

After these steps, the alarm output 1 of the Alarmbox will automatically be activated when the XS-PIRW-2EHAC detects motion.

Remember that this example is basic, we could go further and perform other actions that can be comfortably explored in the ALARMBOX configuration menu.

RTSP stream in X-Security – Dahua

The general form of the RTSP chain in brands such as X-Security and Dahua is:

rtsp://<user>:<password>@<ip>:<port>/cam/realmonitor?channel=1&subtype=0&unicast=true

For example: <rtsp://172.18.2.210:554/cam/realmonitor?channel=1&amp;subtype=0&amp;unicast=true>

To take advantage of the MJPEG format:

http://<user>:<passwrod>@<IP_address>/cgi-bin/mjpg/video.cgi?subtype=1

To play a video video:

rtsp://<user>:<password>@<ip>:<port>/cam/playback?channel=<num canal>&starttime=<initial>&endtime=<fin>>

If what is required is to add an mjpeg video stream on a web by http, click here.

Ports used by Dahua and X-Security’s P2P Service

These are the outbound ports used by Dahua and X-Security teams to connect to the P2P cloud.

.

P2P Relay Service Port: 8900-8903 TCP Port

P2P Server Service Port: 8800-8803 TCP/UDP Port

P2P AS Service Port: 12366 TCP Port

WEB Service Port: 80 or 443 TCP Port

GMS Service: 8180 TCP/UDP Port

+ALL UDP ports

.

The servers involved in Dahua’s P2P service are www.easy4ipcloud.com and www.easy4ip.com.

X-Security installation and user guide

Read More : How To basic setup of Hikvision NVR

Reset of IP Dahua and X-Security cameras via mobile app and reset boton

Web user interface of the IP Camera

1. Type the IP of the IP camera into a web browser

.

2. Click the ‘Forgot password?’ option

.

3. A prompt will appear to confirm the reset

Select OK

.

4. A QR code will be displayed.

This code must be scanned using the mobile app, either iDMSS or gDMSS on a mobile phone

The Security Code will be sent to the email address that was set during the device’s initialization; the email will be shown partially below the QR code

.

On iDMSS / gDMSS

1. Open the iDMSS / gDMSS app

Select ‘Me’ in the lower right portion of the screen

.

2. Select ‘Password Security’

.

3. Select ‘Reset Device Password’

.

4. Scan the QR Code from the Web UI of the IP Camera

.

Once scanned, after a few minutes you will receive an email with a Security Code

5. Enter the Security Code into the Web UI of the camera, then select Next

.

The camera’s password will be reset and you will be able to set a new password for the device

Reset via Physical Button

Depending on the model of your IP Camera, there could be a physical reset button on the outside body of the camera, or inside the camera body

1. Reset: Press the reset button for 5 seconds

2. Serial port connection: Please use connector and weld it on the package of the serial port

The picture below regards the cable coming out of the camera; you need an extension cable to
do the reset. Shortage the Blue wire (RESET) and the Orange wire (GND) for at least 5
seconds until the camera restarts

The pictures below are the sample of multi-function cable, and the reset is a button. (The
appearance may not exactly the same)

There is also a multiple-function combination cable for even earlier models; the reset terminal goes together with the alarm terminal (you can find the identifications on the label), you need shortage the RESET and GND pin (7&6 in the picture below) for at least 5 seconds to make a reset.

The reset button is inside of the camera, open the lens cap and you will find it.

The reset button is inside of the camera, open the dome camera enclosure; you will find it
next to the alarm terminals (see the picture below).

The reset module is inside the camera, open the dome camera enclosure and you will find it

The reset button is inside of the camera, open the dome camera enclosure and will find it
under the IR board (see picture below)

This type of network camera is very simple and small, and there reset button is mostly on
the back or side of the camera.

More models:

IT IS POSSIBLE THAT SOME MODELS DO NOT HAVE THE BUTTON TO BE ABLE TO DO THE RESET, IT WILL BE ENOUGH TO MAKE A BRIDGE WITH SOME CLAMPS DURING 20 SECONDS

How to activate or deactivate visible light LEDs in X-Security

In the following example we show a camera that has leds, which we can leave in three states:

Always off, day or night:

Always on:

Switching to day/night mode according to the lighting level, which is the default option:

Where to change the storage calendar of recordings in X-Security

For example, to change the parameter to 30 days, we need to set the Basic–>Setup as shown in the image below:

How to access X-SECURITY video recorders via P2P on a mobile application

First we must access the NETWORK menu of the recorder:

Step 1 – We will access the P2P SETTING menu.

Step 2 – We will check the Status box.

Step 3 – We will have to check that it appears as Connected.

Step 4 – Scan the QR code.

Step 5 – Save the operation.

.

.

.

APP MOBILE:

For this guide we have used the gDMSS PLUS app, however the procedure is the same for iDMSS PLUS and SmartViewer.

.

Open the mobile app

In the initial screen, we select the upper left icon (Home).

.

Before choosing the upper right option that will automatically open the mobile phone camera.

Then press “DEVICE” and then select the + symbol to add devices.

Then, pressing SN/SCAN, both options will take us directly to the camera to read the QR code of the recorder, taking us to the next screen of the mobile app

.

We scanned the QR code.

Then the mobile app will ask us what kind of devices we are adding:

In our case we choose ENGRAVER.

The next step is to check user and password.

Check that the P2P option is still marked in “Add Mode” and then press OK to save.

.

After this we will have the images of the recorder.

Checking and Updating Firmware on X-SECURITY Recorders

In this guide we are going to indicate the necessary steps to check and update the firmware in the X-SECURITY recorders, both in the firmware version V3.2.

For this update we will use the Internet Explorer and we must install the plugins of the recorder to the web browser.

Access the recorder and then go to INFO

First we have to check the model of the recorder and the firmware version that is currently installed.

Then we go to the Visiotech website and look for the recorder, in this case the XS-XVR6104, click on Downloads and then apply the FIRMWARE filter.

Our recorder currently has the firmware System Version: 3.210.0001.3, Build Date: 12-12-2016 and the Visiotech web version is System Version: 3.218.0000002.5. Therefore we proceed to download the firmware:

The download file is a .zip file, so let’s unpack it. The file we are interested in for the update via web is the .bin file.

Then go back to the recorder, press CONFIG / SYSTEM / UPGRADE and then look for the file you have downloaded by pressing Browse.

Once the file is selected, we proceed to finish the update by pressing UPGRADE.

To update the firmware of an X-SECURITY recorder with Firmware version V4.0.X or higher, the procedure will be the same, however, it changes a little the interface of the recorder.

For this procedure we will also use Internet Explorer as a browser to access the device and perform the update.

After accessing the recorder the first thing to do is to check the firmware version, press Management on the upper left side.

Then we choose INFO.

We see that the recorder is the XS-XVR6208-4KL-HEVC and the firmware version is System Version: V4.000.0000001.13, Build Date: 2019-01-24.

We download the most recent version from the Visiotech website and proceed to update.

In the option MANAGEMENT / SYSTEM / UPGRADE

Press Browse and look for the file that has been downloaded from the Visiotech website.

Remember that the file is a .zip file and you will have to unzip the files contained in it; the update file we are interested in for this procedure is the .bin file.

Once updated, we can check again the version to have the confirmation that it was successfully updated.

How to access an X-SECURITY recorder via Web with a P2P connection

We already know that many parameters can only be changed from the web interface of a recorder or directly on the recorder itself.

.

The problem starts after an installation is finished and the recorder is added to our SmartPss only by P2P.

.

Many times we are unable to open the ports on the router because we do not have access to it, but it is possible to access the recorder via browser to change certain parameters only with P2P access.

.

1 – ADDING THE P2P RECORDER TO THE SMARTPSS

.

1 – Define the name of the recorder

2 – Choose the method by P2P

3 – Enter the Serial Number of the recorder

4 – Leave the Default Group or choose a group created previously

5 – Enter the user

6 – Enter the user password

.

.

Check that the IP is that of the LocalHost, however the port is a random one; in each connection we will have a different port, but this does not prevent us from making the configurations via web interface.

.

.

Some operations such as adding an IP camera by custom protocol is only possible via web interface (in remote), from the smartpss instead is not possible.

reset button XS-IPSD8130IA-4

The button can be found by following the image below:

.

How to enter the OSD menu of X-Security / Dahua 4N1 or HDCVI cameras

The first thing to emphasize is that the OSD menu cannot be accessed using CVBS video technology, which implies that with a traditional composite or analog video format we will not be able to access the OSD menu.

To be able to access the device, the camera must be in HDCVI, HDTVI or AHD format.

If it is in CVBS format we must use a PFM820 control switch, interposing it between the camera and the recorder, and switch the format to HDCVI or HDTVI preferably.

A recorder or a tester is required to access the menu:

With a recorder you can access from local with a mouse and screen or from the web interface, accessed through the PTZ controls.

If the device does not allow us to enter with the configuration button, we have to try clicking on the Iris + button.

2 MB Download

.

Separate outputs in X-Security

Usually we are going to find VGA and HDMI video outputs, which normally show the same information, but there are also some models that allow to display different video signals (independent outputs).

The independent output function in X-Security / Dahua is normally available when the device has 2 HDMI outputs.

This wiki explains everything related to the topic:

https://dahuawiki.com/NVR/Basic_Setup/Dual_HDMI

And following its explanation, only the main output lets us have control (i.e. it provides the menu tabs) although it is possible to add additional information to the secondary monitor.

​

If, instead, we talk about a spot-type output (typically they have BNC-type connectors), this third-party YouTube video explains exactly that once a specific output is marked as a spot, menus no longer appear in it.

https://www.youtube.com/watch?v=UKp8Jh46iVk

How to change video technology in XS-SD6325SIW-F4N1 cameras

What do the X-Security XVR IoTs need to be able to link accessories?

https://www.visiotechsecurity.com/es/productos/cctv/hdcvi-iot

A PFM871A-N1 connection dongle is required: https://www.visiotechsecurity.com/productos/cctv/hdcvi-iot/accesorios-297/pfm871a-n1-detail

There is also this camera can be used as a gateway XS-CV036-FHAC-IG: https://www.visiotechsecurity.com/productos/cctv/hdcvi-iot/camaras-295/xs-cv036-fhac-ig-detail

Connection of the second output of the X-Security Alarm Recorder

As it indicates the CTRL 12V supplies 12 volts in continuous. The circuit is Normally Closed (NC) and when the alarm is generated it goes from 12V to 0V.

Create face database in X-security

For this FAQ we have used an XS-NVR3116-4K-1FACE

Note:

This is only for XS-NVRxxxx-xx-xx-xFACE models

Database configuration

1.Open the recorder configuration web page and log in

2.Click on the AI video query and click on the feature configuration

3.Then Database > Face database configuration

4.Click Add

5.Enter name and ok

6.

7.To enter the database, click on the “i” under Details

8.

9.Click Batch Log

10.Select a folder

11.In the new window, select the folder containing the photos

12.Click the OK button

13.The new faces should load

14.When necessary, it is possible to edit the details

15.

16.To close and go back, click 

AI Face Search X-security with Firmware V4.0

X-security AI Face Search with Firmware V4.0

.

Note:

This is only for X-security recorder models with firmware V4.0

.

Search for faces

1.Open the configuration page in the recorder.

2.Click on the AI video query and function settings

3.

4.Click on AI

5.Select face detection

6.Select your criteria and click on Search (5)

7.

8.This may take some time depending on the recordings

.

Playback Face search

.

1.After the face search

2.Select the image of your choice for playback on the right

3.

.

Download the selected face search:

.

1.Select the files (faces) to be downloaded

2.Click Backup

3.In the new window, browse for the directory in which the video should be saved

4.Select Save, only for videos

5.File type for easy export (a player will also be downloaded along with the video)

6.Click “Backup” to download the video

.

Play the downloaded videos:

.

1.Open the SmartPlayer that is downloaded along with the video

2.When the player is open

3.Define the playback window (for this example we use all 4 windows)

4.Select the windows of the video to “play in”

5.Double-click on the video file on the left side

6.When more videos are selected, pause them and click the Synchronized Playback button (7), and then click the Playback button (8) again to make all selected videos play synchronously

7.

How to update X-security devices via Configtool found in ToolBox

1. Download and install Toolbox

Download link: – ToolBox

.

2. Via the ToolBox, open the ConfigTool

.

.

3. Check the version via the drop-down icon

.

.

4. Search for the device you need to update with the correct username and password (by default admin, admin)

.

.

5. Select the update file

.

.

6. Then click on the update button ​ ver imagen de abajo

USB devices with 3G/4G, WIFI supported by X-Security

Enabling line crossing or facial recognition in X-Security V4.001.xxx

For this example we have used the model: XS-XVR6108AH-2FACE

Firmware Version: V4.001.0000001.0, Build Date: 2020-09-08

.

By default it comes with the SMD option, which is an enhanced motion detection with human or vehicle detection. And with IVS & SMD, we enhance perimeter protection, area intrusion, line crossing, etc.

.

.

.

SMD, IVS and FACE menus

.

IVS:

.

.

SMD:

.

Facial Detection and Recognition (FACE)

How to activate audio in X-Security recorders

For this example we have used the model: XS-XVR6108AH-2FACE

Firmware Version: V4.001.0000001.0, Build Date: 2020-09-08

.

Selection of channels to be displayed in the default view, when connecting monitor to X-Security recorder

For this example we have used the model: XS-XVR6108AH-2FACE

Firmware version: V4.001.0000001.0, Build Date: 2020-09-08

.

By default all channels of the video recorder are displayed when the monitor and mouse are connected, in the default view.

.

To prevent all or some of the channels from being displayed, we have to modify the user group “user”, as this is the default group.

.

.

You will only be able to access all or part of the channels if you create a user group with privileges. Having to create a user within this group, we can also limit access within the channels that already have permissions.

.

How to add an NVR in FusionPro

Users now have the ability to add NVRs to their account, as well as adding cameras to the NVR.

IMPORTANT NOTE: We recommend that the cameras are first configured individually and then added to the ClareVision app before adding them through FusionPro. This ensures that the password is reset on the camera. If attempting to add the camera in FusionPro with a 6-character password or less (which is the default) it will fail.

To add a new NVR:

1. Access the desired FusionPro account and click to add a new device.
   Desired Account > Devices tab > Add Devices > Cameras > (Select an NVR type)
   
2. Enter all the required info (IP address, username, password) and select the desired channels.
   
3. Click Create Device.

   Devices are created until an error occurs. If an error occurs, device creation will stop and it notes which channels were successfully added. If the user accidentally checked a channel that is not in use, simply uncheck the problematic channel and click Create Device.

   If the user returns to the add device screen and enters the IP of an existing NVR, the existing channels are displayed.

To add a camera to an existing NVR:

1. Follow the steps above for adding a camera.
   – or –
   Edit an existing camera on the NVR.
2. Scroll down to the NVR Cameras table.
3. Click on an unconfigured row.
   
4. Re-enter the username and password and click Save.
   You can also navigate to any NVR channel device from another NVR channel device by clicking Edit in the NVR Cameras table of a configured channel.

To delete an NVR camera:

1. Go to the Devices tab.
2. Select the checkbox for the desired camera, and then select Delete in the Select an Action drop-down.

Read Next : ClareVision Camera and NVR Firmware

ClareVision FAQ

Cameras, NVRs, and ClareVision App Frequently Asked Questions

CAMERAS

Does Clare plan to release any WiFi cameras?

Yes, they are available as of Q1 2022.  Check them out in the SnapOne store.

Are your cameras NDAA compliant?

Yes, the ClareVision product line is compliant with NDAA regulations.

Are your cameras ETL listed?

Yes, our cameras are ETL/ETL-C listed.

Are your cameras ONVIF Compliant?

Yes, ClareVision cameras are compliant with Profile S and T.

What is the difference between the Value Series, Performance series, and Color at Night?

The Value Series is intended to service accounts with basic surveillance requirements without sacrificing video quality and reliability. You will find the value series in the same high quality IP67 housings as the performance series and the video performance to be outstanding. The Performance Series adds:

• True Wide Dynamic Range (120db)
• Smart Events (Intrusion, line crossing, loitering, people gathering)
• Sony® Starvis image sensors for improved low light performance
• Higher power on-board processor which will allow new smart event processing features in the future

Color at Night cameras feature everything included in Performance Series cameras with the added benefit of a warm white LED light that can illuminate the scene and produce vivid color in night time settings. This allows for important details to be captured that are normally lost with IR night vision cameras such as vehicle colors, facial features, licence plates, etc.

Do all cameras come with SD Cards?

No. The 2MP and 4MP Value Series and 4MP Performance series come with pre-installed SD cards. The 8MP and varifocal Performance Series cameras do not come with SD cards. SD Cards are available for purchase should you need to add or upgrade capacity.

What can I store on the SD Card?

The SD card is intended for event storage, but you can configure normal (full time) record as well. You can only record ONE event type to record on the SD card: basic motion, smart events, OR normal record. NVR’s do not have this restriction.

What is the lapse time for the SD Card, and will it loop back?

The SD card in the 2MP is 16GB and 32GB in the 4MP cameras (both Performance and Value). For the 4MP cameras, if the defaults in the camera are left unchanged, you will be able to record approximately 18 hours of fulltime video or just over 1,000 on minute events. If the compression is changed to H.265, you will be able to store about 36 hours of fulltime video or 2,000 one-minute events. The 2mp will last slightly longer.  The default setting for the cameras is loop-back enabled, meaning the camera will overwrite the oldest stored video once it runs out of storage space (FIFO).

Can I use the SD card as a ‘backup’ to the NVR by storing events locally and fulltime record and events on the NVR?

Yes. Camera recording can be set up independent from NVR recording.

What wall brackets and junction boxes are compatible with ClareVision cameras?

You can see a complete list of all ClareVision wall brackets and junction boxes, as well as cameras they are compatible with HERE.

Why is my camera recording full time when it’s configured for motion only?

All 4M V100 cameras (part number CLR-V100-4X36X) record full time and tag the motion events in the time line when motion occurs.

What are some of the important default settings I should know?

ClareVision have been configured for best out-of-box settings and experience. The default settings should be ‘ready to go’ for 90% of applications reducing training and field installation errors. The important settings are as follows:

• FPS: 15
• Compression: H.264
• IR: automatic
• WDR (when available): off
• Time: NTP time server on, refresh every 10 min, Eastern Time Zone, DST on
• Motion Record: enabled, 7 days, 24 hours a day
• Motion Events: enabled, 7 days, 24 hours a day
• Smart Events: disabled

Do any of the ClareVision cameras include built in microphones or I/O connections?

Yes, please refer to the following article for a complete list. CLICK HERE.

What is the password process and what if I lose it?

The default password is the first six characters of the UUID. The first time you log into the camera from the web console you will be prompted to change the password. You will be prompted with setting up security questions and offered to download an encryption key for password recovery. Either those questions or the encryption key can be used to reset the password. If you do not take these steps and store this information, the only way to recover the camera is a physical factory restore. (See manual). When that is done, the camera will restore to factory default settings allowing you to enter the first fix digits of the UUID as the password.

I use Hikvision, is there an ‘activation key’?

There is no ‘activation key’ for the ClareVision cameras.

What is the difference between the calendar in the storage settings menu and the calendar in the events menu?

The events menu is essentially an ‘arming’ feature. In order to propagate events to the mobile app, linked services (e.g., relays, FTP, email), or to record you need to arm an event type. The configuration of the event along with the event calendar control the CONFIGURATION of the event (e.g., H/M/L sensitivity, motion area) and the time of day / day of week the camera will trigger on an event. The event ‘arming’ controls when and how an event happens, and no other system or service will receive those events without this feature set up. The record calendar simply controls when events (or normal video) will be recorded provided they are armed at that time.

What do you recommend I do for setup with the two calendars?

The flexibility of these calendars is virtually endless, but in a majority of use cases we recommend the following:

• Set the record calendar to 7×24 record for the event type you wish to record.
• Use the event calendar to control when an event will be triggered which will in turn control when it is recorded.

How does all this relate to the mobile app and the user experience?

The event ‘arming’ controls the propagation of the event to the mobile app via push notifications. This is INDEPENDENT from whether the event is recorded. The recording under storage management controls what ends up on the SD Card which is where the mobile app goes for the event history. We cannot stress this enough: keep the storage settings calendar set to 7×24 and use the event calendar to control when a motion event (example) is triggered (push notification) and stored to the SD card (event lookup in the mobile app). If you do not do that you risk having a push notification sent to the user with no recording to view when they go to the event log.

Why then are the event arming schedules and record schedules separate?

There are plenty of use cases where you may want to record on a different schedule than the arming schedule. This can be common in more complex installs where the linkage feature for event arming is used. (see manual for more information).

What are Smart Events and how do they work?

Smart Events are events that require the presence of a human to trigger. They are also specific in nature: intrusion zone, line crossing, loiter, people gather.

What is the difference between a Motion Event and a Smart Intrusion Event?

You can essentially use the Smart Intrusion event to reduce false triggers if the primary interest is detecting the presence of a person. Motion events use a typical grid pattern and sensitivity settings to control which areas of the field of view are analyzed for motion and at what sensitivity. A car, dog, or any real motion in the included field of view will trigger an event. A smart intrusion event is set up by drawing a box around the area of interest, setting the sensitivity and detection type. Once configured, a human will have to enter the intrusion zone for the event to trigger.

How do I power the cameras?

Nearly all ClareVision cameras (excluding CLR-V100-4B36WF-W and CLR-V100-4T36WF-W) are PoE AF and do not require PoE+ (PoE AT). You can also power the cameras with a 12V DC 1amp power supply (not included).

Do the cameras support remote access?

The cameras support remote access via the mobile app via Clare’s free P2P service. Additionally, you may use Dynamic DNS or configure the local router to enable remote web access.

How do I predict the storage and bandwidth required for an installation?

You may use the Clare bandwidth and storage calculator located HERE to calculate your bandwidth and storage requirements for a project.

How do the cameras receive firmware updates?

All Clare cameras can be updated via the ClareVision OTA server using the mobile app. This is the easiest way to update the cameras. Update notices happen two different ways:

• Upon adding the camera to the app, the app will check the OTA server for a firmware update and, if available, require the user to download the update.
• Once added, if the camera is eligible for an update an icon will appear in the live view indicating there is an available update. Updates are in the device configuration dropdown under “Device Information”.

Which browsers does Clare support?

Currently, ClareVision cameras and NVRs support Google Chrome and Edge browsers.

Is there a Control4 driver for ClareVision cameras?

Yes. The Control4 driver supports live view and events including motion events and smart events. SDDP is not currently supported but will be released along with OVRC support before the end of 2021.

Is there a ClareOne driver for ClareVision cameras?

Yes. The ClareVision driver supports live view on the mobile app and ClareOne panel as well as motion and smart event propagation for automation rules and notifications.

Are the ClareVision cameras/NVRs OVRC enabled?

Currently, only ClareVision NVRs support OvrC. OvrC Support for cameras will be coming at a later date.

Do I need to do port forwarding?

No. ClareVision cameras and NVRs do not require any port forwarding.

NETWORK VIDEO RECORDERS (NVRS)

Are your NVR’s NDAA compliant?

Yes, ClareVision products are in full compliance with the NDAA regulations.

Which browsers does Clare support?

ClareVision NVR’s currently support Google Chrome and Edge browsers.

Can I record normal video (full time), smart events and motion events on independent schedules?

Yes. Recording schedules are controlled under storage management.

How much storage is on an NVR?

The 4-Channel has 1TB, the 8-Channel has 2TB and the 16-channel (upcoming) has 4TB of HDD storage on-board. The 4-channel and 8-channel support one HDD up to 8TB’s. The 16-channel supports up to 2 HDD or 16TB’s of total capacity

Do your NVR’s support outboard storage?

Yes. They support USB drives and NAS drives.

I see you list your NVR’s as 4, 8 and 16 channel but the camera support figures are higher, please explain?

The model ID for the NVR (e.g., 4-channel) is the number of PoE ports on-board. The channel support listed in the data sheet is the actual number of cameras the NVR will support. The four channel will support 9 cameras, the 8 channel will support 16 cameras and the 16 channel will support 25 cameras.

Keep in mind the cameras supported number is a license number and is not an absolute support figure. The incoming and outgoing bandwidth of the NVR will dictate the number of cameras the NVR can support in a real application. The bandwidth calculations are impacted by VBR settings, compression settings, framerate settings, motion in the field of view among other factors.

Does your NVR support 4K?

Yes. The NVR output is 4K. If the camera is not a 4K camera, the NVR will up-sample the video to 4K as it passes video to the HDMI port. The NVR will record up to 4k (8MP) camera streams.

Do your NVR’s have sensor inputs and relay outputs?

Yes. There are 16 sensor inputs and 4 relay outputs on the 16 channel NVR.

Does the NVR expose the camera settings for easy setup?

Yes, the NVR provides access to nearly all camera settings via the NVR web UI.

Is there a Control4 driver for the NVR?

Yes, the Control4 driver supports live view. If you would like events from a camera on the NVR, connect the camera to the NVR on the general LAN and not the PoE ports. When that is done, the camera driver can be used to directly access the cameras.

Is there a ClareOne Driver for the NVR?

Yes, the ClareOne driver supports live view. If you would like events from a camera on the NVR, connect the camera to the NVR on the general LAN and not the PoE ports. When that is done, the camera driver can be used to directly access the cameras.

Are the ClareVision NVR’s OVRC enabled?

Yes. ClareVision NVRs feature native OvrC Support.

Do the ClareVision NVR’s work with legacy ClareVision Plus cameras?

Yes. We have tested all ClareVision Plus cameras on the ClareVision NVR’s. They will add as ‘ONFIV’ cameras.

Do the ClareVision NVR’s work with Luma cameras?

Yes. We have tested products from each Luma category on the ClareVision NVR’s. They will add as ‘ONVIF’ cameras.

When a ClareVision Plus camera or Luma camera are connected to a ClareVision NVR, which app do I use?

Connecting a ClareVision Plus camera, Luma camera (or ONVIF camera) to a ClareVision NVR enables the ClareVision app to gain access to the cameras for purposes of live view and event playback. The live view NVR integration to ClareOne and Control4 will also function. In effect, the ClareVision NVR ‘adapts’ a ClareVision Plus or third party ONVIF camera to the ClareVision cloud. You can use this technique to take over camera systems that are ONVIF compliant and bring them to the Clare Cloud!

Can I add or change a ClareVision NVR hard disk drive?

Yes, the four, eight and sixteen channel NVR’s have 1TB, 2TB and 4TB hard disk drives pre-installed. The four and eight channel NVR’s can support one hard disk drive up to 8TB. The sixteen channel NVR has four drive bays total and ships with 1 4TB HDD pre-installed. The sixteen channel NVR can be equipped with up to four 8TB internal hard disk drives, or 32TB’s total storage. Additionally, the sixteen channel NVR has an external SATA port for connection to external hard disk arrays. The warranty is not voided when you change or upgrade hard disk drives.

What manufacturer and model hard drives are recommended?

Clare installs and recommends Toshiba DT series hard disk drives designed for surveillance applications.

CLAREVISION APP

Which operating systems is the app available on?

The ClareVision App is available on the Google Play store for Android and Apple App store for iOS.

Does the mobile app support NVR’s and cameras?

Yes. There is a different view for NVR’s (grid view) than cameras. The features and actions are nearly identical other than the device presentation.

How do I add cameras to the mobile app?

Adding cameras is extremely simple in ClareVision. Tap the “+” sign on the home page, tap ‘device is on the network’ if you are on the same network as the camera (e.g., home LAN), the app will scan the local network for all unattached cameras and NVR’s and produce a list of cameras for inclusion. Select the camera you would like to add and enter the password. You can now access the camera for live view and view all stored events on the camera or NVR.

How do I configure the mobile app or cameras for remote viewing?

No configuration required. Once you add the device to the mobile app, the Camera is enabled in the ClareVision cloud automatically.

Can I add a camera remotely?

Yes.  Tap the “+” button on the home screen and either scan the UUID or enter it by hand, enter the password and done.

I have noticed there are very few configuration options for camera events in the mobile app. Why is that?

That was intentional. Most pro-style apps do not provide configuration features in the end user mobile app. We did not want the user to inadvertently alter the configuration you enabled thereby causing a service visit. We will gradually enable end user configuration when that feature (e.g., motion) can be completely displayed to the end user and you can remotely view the changes and correct them in the event a user configured something incorrectly.

Which events are supported by the mobile app at launch?

Motion events are supported at launch. Smart events are not. We expect to release smart events support before the end of Q2 2021.

Can I search for a recording or event by date/time?

Yes, tap ‘Filter’ in the event log to filter by event type and/or date/time.

I see you still have ClareHome/ClareOne and now ClareVision. What do I need to do to enable the best consumer experience?

While there are several ways to configure a ClareOne/ClareVision system, we recommend the following sequence as a guide to best practices:

During the setup of the ClareOne panel via FusionPro, go to the “Add Devices” tab and select Cameras. When in that screen FusionPro/ClareOne will scan the local network for ClareVision Cameras and produce a list of devices you may add. In that screen, each camera discovered on the network includes a configuration web console link. Use that link to connect to the ClareVision Camera(s) or NVR web interface.

Use the web console for the cameras or NVR to set the password and configure the camera/NVR including event arming and recording schedules

Once complete, enter the new device username (default admin) and the new;y changed password in FusionPro to enable the camera(s) and NVR in ClareOne.

Once the cameras are installed, have the user download the ClarOne/ClareHome app and the ClareVision app. Once the user has signed into the ClarHome app and added the desired cameras to the ClareVision app the two apps will deep link.

A deep link action happens when a user taps the ClareHome camera icon on the favorites page. Doing so will automatically take the user to the ClareVision app to that camera’s live feed. Tapping the back arrow in Android or the app name in the upper left corner of an iOS device will return the user to ClareHome/ClareOne.

Why did you release ClareVision on a second app?

After a great deal of deliberation, we determined that the stand-alone use cases for the camera line did not need the burden of the entire ClareHome application, and that through deep linking we could create a near ‘single app’ experience for the user when both systems are present.

Where else is deep linking used?

Everywhere. Any app you use where you touch an icon or hyperlink uses deep linking to take you to the destination app/web site. The most well-known example of deep linking is Facebook and Facebook Messenger. The messaging app is an independent app from the base Facebook app and uses deep linking to provide a seamless user experience.

Will there be a single account in the future for users with ClareOne and ClareVision?

Yes. We are working hard to provide a single-sign-on experience for the Clare Ecosystem.

Is there a monthly fee for ClareVision services?

No. The P2P service and all cloud services are free of charge. We encourage dealers to charge for this service as part of your recurring monthly fee however making 100% of your service fee drop to your bottom line!

ClareVision Cameras Quick Start Guide

Introduction

The ClareVision camera line includes Value, Performance, and Varifocal series cameras which are available in bullet, dome, and turret forms. This guide covers the setup process for using these cameras standalone with only the ClareVision App and how to add them to work with the ClareOne Panel and ClareHome App.

FAQ’s, Best Practices, and How-To’s:

How do I configure ClareVision WiFi Cameras?

How can I fix streaming issues when viewing a camera feed in the ClareVision App?

What video encoding does the ClareOne Panel or Control4 system support?

How do I configure Smart Events like humanoid detection?

How do I set up Cloud Storage for ClareVision cameras?

Understanding Recording Schedules vs. Arming Schedules on ClareVision Cameras

Part 1 of 3: ClareVision Camera Setup:

1.  Download the IP Search Tool to your computer and launch the program.

2. Ensure your computer is connected to the same network as the cameras to discover all the cameras available on the network.

3. Copy the IP Address of the camera you would like to start configuring and paste it into your web browser to open the camera console. (We highly recommend you use Internet Explorer for optimal performance).

4.  Enter default camera username and password.

 5.  You will be prompted to change the default password. Please have the primary user change the password and write it down on the back of the Installation Manual that came with the camera. Leave this manual with the primary user for future technical servicing.

6.  Have the user select and input their security questions for password recovery. We also recommend that the password reset key be downloaded and emailed to the primary user for safe keeping in the event that the password and security reset answers are lost.

 

5.  FusionPro will search the network for compatible cameras and display a list of all available cameras found.

What is Hik-Connect 3.0 Platform?
The Hik-Connect Platform has two different services to allow for remote access to Hikvision devices.
Hik-Connect P2P Service – Peer to Peer protocol is used between electronic devices where either device can initiate communication.
Hik-Connect DDNS Service – Allows accounts to assign unique domain names to online devices. Port forwarding is required.*
Both Hik-Connect Services require the NVR or DVR network settings to be configured with a correct IP address, subnet mask, default gateway and DNS server
Hik-Connect Accounts are required to use these services.
NOTE: Please see the quick start guide on how to set the NVR or DVR network settings. Security Tip:
* Minimize the number of ports opened to the Internet. Port forwarding should only be configured when absolutely necessary. Avoid common ports by changing the default device ports and / or mapping different external ports to the internal ports.

Steps:

1. Download the app “Camb” from the Apple store or Google play store.

2. Please run the app and register the account first.

Select New user->input the register email->input the verification code which send to your email->create new password->confirm new password->Nex

3. Select login and login into your account just registered.

4. Power on the camera, the blue and red indicator light will be solid for 15 seconds, and you will hear the prompt voice “Waiting for installation”, at the same time the red light is in flashing status, which indicator you can add the camera now.

5.There are two methods to add the camera into your phone app.

A.Via QR code to add the camera

Click the “+”icon-> Scan the QR code->Next->Input WIFI password->Next->Prompt Voice: Connecting WIFI (Enter the search interface and wait for device pairing)->Prompt Voice: Camera is now online->Input the device name->Done

Notes:
a. If the red indicator light is flashing, click Next, if the blue indicator light is flashing, it needs to reset the camera and add it again.
b. If failed, please back and start the search again or reset the Floodlight and set it from the beginning. Here is the instruction to help you reset the camera: https://help.annke.com/hc/en-us/articles/360000312942

B.Via “Seach” to add the device

Click the “+”icon-> Click the search icon->Next->Input WIFI password->Next->Prompt Voice: Connecting WIFI (Enter the search interface and wait for device pairing)->Prompt Voice: Camera is now online->Input the device name->Done

Notes:
a. If the red indicator light is flashing, click Next, if the blue indicator light is flashing, it needs to reset the camera and add it again.
b. If failed, please back and start the search again or reset the Floodlight and set it from the beginning.