To view a video showing the firmware upgrade process, click here.

1.1 Open Wisenet Device Manager from a computer connected to the same network as the camera.
1.2 Click on ‘Search’.

2.1 Select the device
2.2 Click on ‘FW’
2.3 Select ‘FW Upgrade’

3. Click on ‘File Open’

Note: You can also click the ‘Download’ button to have Wisenet Device Manager download the necessary firmware files.

4.1 Browse for the correct Firmware File.  Note that a downloaded firmware file is typically in a ZIP file.  You will need to first unzip the firmware file so that you can locate the .IMG file.
4.2 Click on ‘Open’

5. Click on ‘Upgrade’

6.1 Wait until the Status shows “Success” and the New version of the firmware is displayed.
6.2 Click on ‘Close’ to finish.

VMS & ONVIF Supported Device Firmware Version

1. VMS Supported Device Firmware Version

You can search a supported device list for 3rd party VMS through the below websites.

– Genetec: https://www.genetec.com/supported-device-list

– Milestone: https://www.milestonesys.com/support/tools-and-references/supported-devices/

– WAVE: https://wavevms.com/resources/compatible-devices/

And, in this kind of list, you may be noticed that some specific version of firmware are listed.

It looks that specific version of firmware only can support for the VMS, but it is not.

All Hanwha cameras are basically backward compatible, so you can think of them as Latest Firmware or Higher versions can support the VMS properly.

Please use the latest firmware, and let us know if you have any issues with the version.

How To Wisenet Firmware Update

2. ONVIF Supported Device Firmware Version

You can search ONVIF certification for our Wisenet Cameras through the below ONVIF website.

ONVIF: https://www.onvif.org/conformant-products/

The certified version on the list could be an older version when you are searching ONVIF certification.

In that case, please request a new ONVIF certification for the latest version of firmware.

How to Security Systems Firmware Upgrade: A Comprehensive Guide

Learn how to perform a security systems firmware upgrade with our step-by-step guide. Ensure your security systems are up-to-date and running smoothly.

Table of Contents

1. Introduction to Security Systems Firmware
2. Importance of Firmware Upgrades in Security Systems
3. Types of Security Systems That Require Firmware Upgrades
4. Understanding Firmware and Its Role in Security Systems
5. Preparing for a Firmware Upgrade
   • 5.1 Backing Up Your Security System
   • 5.2 Checking the Current Firmware Version
6. Steps to Perform a Security Systems Firmware Upgrade
   • 6.1 Downloading the Latest Firmware
   • 6.2 Uploading and Installing the Firmware
7. Post-Upgrade Procedures
   • 7.1 Verifying the Firmware Installation
   • 7.2 Restoring System Settings
8. Troubleshooting Common Issues During Firmware Upgrade
   • 8.1 Firmware Update Failed
   • 8.2 System Incompatibility Issues
9. Best Practices for Maintaining Security System Firmware
10. The Risks of Not Updating Security System Firmware
11. How Often Should You Update Your Security Systems Firmware?
12. Automated Firmware Updates: Pros and Cons
13. Choosing the Right Time for a Firmware Upgrade
14. FAQs on Security Systems Firmware Upgrade
15. Conclusion

1. Introduction to Security Systems Firmware

Firmware is the backbone of any security system, acting as the bridge between the hardware and software components. It controls the system’s fundamental operations and ensures that all parts function harmoniously. Understanding what firmware is and its significance is crucial before diving into the upgrade process.

2. Importance of Firmware Upgrades in Security Systems

Upgrading your security system’s firmware is not just about keeping up with technology; it’s about ensuring your system’s integrity, performance, and security. Firmware updates often come with patches for vulnerabilities, new features, and improved compatibility, making them essential for maintaining robust security.

3. Types of Security Systems That Require Firmware Upgrades

Various security systems, including surveillance cameras, alarm systems, access control systems, and home automation devices, require regular firmware updates. Each of these systems relies on firmware to operate efficiently and securely.

4. Understanding Firmware and Its Role in Security Systems

Firmware is embedded software programmed directly into the hardware of a security system. It dictates how the system behaves, processes data, and communicates with other devices. Without regular updates, firmware can become outdated, leaving your security system vulnerable to new threats and inefficiencies.

5. Preparing for a Firmware Upgrade

Before starting the upgrade process, preparation is key. This involves several steps that ensure the system is ready for the new firmware.

5.1 Backing Up Your Security System

Always back up your system settings and data before initiating an upgrade. This precautionary step ensures that you can restore your system to its previous state if something goes wrong during the update.

5.2 Checking the Current Firmware Version

Knowing the current firmware version helps you determine whether an upgrade is necessary. Most systems allow you to check the firmware version through the system’s interface or accompanying software.

6. Steps to Perform a Security Systems Firmware Upgrade

Upgrading the firmware of your security system can seem daunting, but following these steps can simplify the process.

6.1 Downloading the Latest Firmware

First, visit the manufacturer’s website or use the system’s software to download the latest firmware version. Ensure the firmware is compatible with your specific model.

6.2 Uploading and Installing the Firmware

Once downloaded, upload the firmware to your security system via a USB drive, SD card, or through a network connection. Follow the on-screen instructions to install the update, and avoid interrupting the process to prevent errors.

7. Post-Upgrade Procedures

After successfully installing the firmware, some post-upgrade steps ensure everything is running smoothly.

7.1 Verifying the Firmware Installation

Check the system’s firmware version again to confirm that the update was successful. If the new version is displayed, your upgrade is complete.

7.2 Restoring System Settings

If the upgrade reset any settings, restore them from your backup. This step ensures your system functions as expected with the new firmware.

8. Troubleshooting Common Issues During Firmware Upgrade

Sometimes, things don’t go as planned. Here’s how to troubleshoot common problems during a firmware upgrade.

8.1 Firmware Update Failed

If the update fails, restart the system and try again. Ensure that the firmware file is not corrupted and is compatible with your system.

8.2 System Incompatibility Issues

Incompatibility issues can arise if the wrong firmware version is installed. Double-check the firmware version and the model of your security system to avoid this issue.

9. Best Practices for Maintaining Security System Firmware

To keep your security system running optimally, follow these best practices for maintaining firmware.

• Regularly Check for Updates: Set a reminder to check for firmware updates every few months.
• Enable Notifications: Some systems allow you to enable notifications for new firmware releases.
• Test System After Update: Always test your security system after a firmware update to ensure all components are functioning correctly.

10. The Risks of Not Updating Security System Firmware

Failing to update your security system’s firmware can lead to several risks, including:

• Security Vulnerabilities: Hackers often exploit outdated firmware to gain unauthorized access.
• Reduced System Performance: Over time, outdated firmware can slow down your security system.
• Loss of New Features: Manufacturers often add new features to firmware updates, which you’ll miss out on if you don’t upgrade.

11. How Often Should You Update Your Security Systems Firmware?

There’s no one-size-fits-all answer, but as a rule of thumb, check for updates at least twice a year or whenever the manufacturer releases a new version. This ensures your system remains secure and up-to-date.

12. Automated Firmware Updates: Pros and Cons

Many modern security systems offer automated firmware updates, but this feature comes with both advantages and disadvantages.

Pros:

• Convenience: Updates are installed automatically without manual intervention.
• Timeliness: Your system stays updated without delay.

Cons:

• Lack of Control: You may not have the opportunity to back up settings before the update.
• Potential Downtime: Automated updates can occur at inconvenient times, potentially disrupting your system’s operation.

13. Choosing the Right Time for a Firmware Upgrade

Timing is crucial when performing a firmware upgrade. Choose a time when your security system’s downtime will have the least impact, such as during off-hours or when the premises are unoccupied.

14. FAQs on Security Systems Firmware Upgrade

1. What is firmware in a security system?

Firmware is a type of software embedded into the hardware of a security system, controlling its basic operations and functions.

2. How do I know if my security system needs a firmware update?

You can usually check for firmware updates via the system’s interface or the manufacturer’s website. If your system is experiencing performance issues, it might be time for an update.

3. Can I revert to the previous firmware version if something goes wrong?

Some systems allow you to revert to the previous firmware version, but this is not always possible. Always back up your system before upgrading.

4. Will a firmware upgrade affect my system’s settings?

In some cases, a firmware upgrade may reset your system’s settings. It’s important to back up your settings before performing an upgrade.

5. How long does a firmware upgrade take?

The duration of a firmware upgrade varies depending on the system, but it usually takes anywhere from a few minutes to an hour.

6. Are firmware upgrades free?

Most manufacturers provide firmware updates for free as part of their ongoing support for the product.

15. Conclusion

Upgrading the firmware of your security system is an essential task that ensures your system remains secure, efficient, and equipped with the latest features. By following the steps outlined in this guide, you can confidently perform a firmware upgrade and maintain the integrity of your security systems.

1. How to check your Nat Status:

Right click the mouse-Mainmenu- Info-Version

You can see the Nat Status.

If it is “Connected“, it means the network is normal and you can use your phone to add device.

If it is “Probing DNS “, it means your network isn’t normal.

Then you need to check your Ethernet port of DVR if it is bright. The orange light should be flashing and green light sholud be always bright.

If not, please change a Ethernet cable.

If it is bright and also appears Probing DNS, you can try to fix your IP:

XVR NVR Interface Setting Network

2. Where to find your Serial Number(SN) and QR code of system?

Step 1 Right click mouse and click Main Menu—Info—Version

Note: Only when NAT status is “Conected”, it means system has connected to internet and cloud successfully and phone/PC can use SN to view it locally and remotelly

If you have not connected DVR to a monitor and can not log in system, there is another way to find your system’s SN.

1. Plug DVR to router by ethenet cable.

2. Get a computer which is connected to same router as DVR is connected.

3. Install a software on computer. Here is sofrware:

http://www.hviewsmart.com/app/file/7

4. Check if the software can detect system’s serial number.

3. There is the way to find QR code to download the APP.

Step 1. Turn on DVR and connect DVR to a monitor. Right click mouse and select Guide.

Step 2. Click next

Step 3. Scan QR Code to download APP

You can judge whether recorder has connected to cloud by status of network like picture below.

NOTICE: Only when the Nat Status appears Connected, it means the Network is ok and you can connnect system by phone or PC via SerialNo remotely.

If the status is Probing, it means recorder did not connect to cloud successfully.

You can try methods below.

1. Please use this method to connect network:  What to Do If The Cloud P2P of The DVR/NVR System is Offline?

2. Please check the yellow and green light on the ethernet port of recorder. One should be blinking which indicates recorder has connected to router successfully. If not, please change the ethernet port of router or another reticle to have a try.

3. Go to Main Menu—-System—Network to confirm DHCP is ticked.

4. Please reset recorder to factory default.

5. If you can, please change a router to have a try.

6. Please sent email to support@xvraid.com to ask new firmware to upgrade. But you need inform us model of your system.

Description

This shows you how to connect a WiFi Camera to a wired NVR through a Wireless and Wired Router.

Prerequisites

• A WiFi Camera
• A NVR
• A Wireless and Wired Router

Video Instructions

Step by Step Instructions

Note: These instructions only apply for WiFi Cameras.

1. Connect the NVR and IP Camera directly to your router, switch, or modem with an Ethernet cable.

2. Open the ConfigTool and locate your NVR and IP Camera, and check that both devices are on the network. If this is the first time you are setting these devices up, plug them in one at a time and follow the link in this step to find instructions on how to change their IP’s. This will ensure you do not have duplicate IP’s of the default (192.168.1.108)

3. Login to both devices using Internet Explorer. We will open these on two separate tabs. These two IP networks, one wireless and the other wired, will have the following ip scheme for this test:

• NVR Wired IP: 192.168.1.144
• Wireless Router IP: 192.168.1.1 (SSID: DahuaTraining)
• Camera Wired IP: 192.168.1.8
• Camera Wireless IP: 192.168.1.118

4. Configure the Wireless Router in it’s AP/Wireless menu, this is where all of the information that you will need for addressing the wireless camera and NVR begins. The Wireless Router AP is hosting the network for both the wired NVR and the wireless to the camera in this scenario. The Wifi Camera will need an IP address in the range of the DHCP Server, and also withing the default gateway. We will use an IP in the router’s default range 192.168.1.(100-200) 192.168.1.118. Make sure you have the correct login credentials for this router.

5. Configure the Camera via the Setup->Network->TCP/IP and select the wireless Ethernet card.

6. Select DHCP, or Configure the IP address on Static to match the Default Gateway and Subnet mask configured in step 4, then enter in an IP within the DHCP range. For this example we will use our designated IP address from step 3 (192.168.1.118). Then select Save.

7. Navigate on the Camera to Setup->Network->WiFi, this is the menu that needs to be used to connect the device to the Wireless Router’s SSID of DahuaTraining. Select Add SSID and enter the password and select connect, or if the SSID is hidden Manually add the SSID and password. Select refresh to see if you have connected to the AP. After this the Wireless camera has been connected to the Wireless Router, but not added to the NVR’s devices yet.

8. Unplug the Wifi Camera from the Network via the Ethernet cable as it is now connected by wireless. Go to the login page and also check the Config Tool to see if the camera is appearing on the network.

8. Navigate on the NVR to the SETTING->CAMERA->REMOTE menu where you can see devices that are connected via wired network. If you see your camera here select the check box and add it, make sure you have the appropriate login information. If you cannot see your camera here please select the manual add button and input the camera’s appropriate login information and select Save.

9. After the camera is added you might need to wait for the video feed to cache, select the Refresh button to make sure the Status indication is GREEN and not RED.

10. Select Preview and then the Camera that was added to ensure the stream is running correctly. At this time you can disconnect the wireless camera from the wired network and install it where there is wireless coverage.

Preparation

1. NVR, IP camera
2. Memory card, waterproof tape, HDD, HDMI cable, Network cables, Monitor, Switch

FAQ
a) What can I do when NVR live view interface shows NO LINK?
Check the online status of camera on Camera Management interface, insure the
camera is online;  Check the Live View setting on Configuration—Live View—View interface, insure
the channel live view setting is normal.
b) What can I do when camera shows offline on NVR?
Check the Status of camera on Camera Management interface, if it shows The user
name or the password is wrong, change the channel password to camera password;
If it shows IP camera does not exist ,check the PoE port status indicator light on
PoE switch, insure the camera power supply is normal;
If the power supply is abnormal, try to re-plug the network cable in PoE port or
change the network cable
If the power supply is normal, try to delete and re-add the camera on Camera
Management interface of NVR
c) What can I do when live view interface shows unsupported stream type?
Change the encode type of camera sub stream from MJPEG to H.265 or H.264.
d) What can I do when play back interface shows no video file?
Check the status of HDD on HDD interface, if it shows uninitialized, initialize the
HDD;
Check the record schedule on Record—Schedule interface, if the record schedule is
empty, set the record schedule.

An internet connected device (camera, DVR, NVR) can be configured to be accessed from outside its local
network. Using an IP address allocated by the internet provider, the end user is able to connect to this device.
Internet services for non-enterprise solutions commonly provide a dynamic IP address to its users. The lack of a
static IP address means the user must reconfigure their device connection settings every time a new IP address
is allocated. Managing multiple devices will prove difficult if IP addresses are constantly changing. This issue can
be solved by using a Dynamic Domain Name System (DDNS) Service. A fixed address is assigned by the DDNS
service provider that can be used to connect to the desired device. The device itself must be configured with the
DDNS credentials so that it may automatically update the service with the newly allocated IP address. Through
this service, devices under dynamic IP addresses can maintain static addresses. Hikvision products support a
number of third party DDNS services in addition to HiDDNS/Hik-Connect.

Supported Third Party DDNS Services
Third party DDNS service support for Hikvision products consists of both free and subscription based services:
1. No-IP (Free, optional subscription available).
2. DynDNS (Subscription required).
Limitations
Third party DDNS services may provide different features based on subscription tiers. For example, No-IP’s free
subscription requires confirmation of hostnames every 30 days in addition to a limit of 3 hostnames.
Depending on the end user’s setup and application, not all subscription tiers may be appropriate.
Discretion
User interface may not be identical to the instructions shown below depending on the product, firmware
version, and subscription tier. However, the information and settings required to setup third party DDNS
services are similar across all supporting products.

Introduction:

To remotely access the NVR system on the phone APP or computer software, the cloud network status of the NVR system must be ‘Online’.

For the new version, right-click the mouse on the monitor and go to ‘Fast Network’ to check the cloud network status.

If the system is ‘Offline‘, please refer to this article to make it ‘Online’.

Steps:

1. Make sure the NVR system is connected to the router directly by network cable.

2. Go to ‘Network Setup‘ and make sure ‘DHCP‘ is enabled.

Tip: Reboot the NVR system after checking the above network settings.

If the system is still offline, go to ‘Network Setup‘ to disable ‘DHCP’. Then enter ‘8.8.8.8‘ on ‘Preferred DNS‘. After that, reboot the system and check if the system is ‘online’.

If the system is offline even after the DNS server is changed, please try the instructions below.

1. Change another network cable for the system.

2. Go to ‘System Setup→System Admin→Factory Settings‘ to reset the system.

3. Connect the system to another router if you have one.

Notice:

If you have any other questions, please contact technical support at support@xvraid.com by email.

If this article is helpful to you, please click the “helpful” button after you review it. Any comments would be appreciated.

NVR

The Network Video Recoder support network video access,and it has adopted a number of advanced IT technologies,such as audio/video codec technology(h.264,h.265,h.264+,h.265+),embedded system technology,storage technology, network technology and intelligent technologies.It can work independently as NVR,or as a powerful security networking system.

NVR

Channels	Version Info	Time	Download Url
4CH	NVR_HI3798_4CH	2019-10-15 16:38:28
9CH	HI3536E_H265_9CH_BD_V5_update_V21.1.26.5.zip	2021-07-30 15:00:45
	NVR_HI3536D_H265_9CH_8POE_PNP_BD_V5_V21.1.22.6	2021-06-19 15:02:53
	NVR_HI3536D_H265_9CH_BD_V5_V21.1.23.3	2021-06-19 14:59:40
	HI3536D_H265_9CH_4POE_PNP_BD_V5_V21.1.23.3	2021-06-19 14:28:10
	NVR_SS621Q_9CH_4POE_PNP_BD_V5_update_V21.1.22.6	2021-06-19 14:10:58
	NVR_MC6830_9CH_4POE_PNP_BD_V5_update_V21.1.20.2	2021-06-04 11:11:13
	NVR_NVR_SS621Q_9CH_BD_V5_V21.1.22.3	2021-06-04 11:10:36
	NVR_MC6830_9CH_BD_V5_update_V21.1.21.2	2021-05-29 11:40:11
	NVR_MC6830_9CH_4POE_PNP_BD_V5_update_KITS_V20.1.43.5	2021-01-14 10:17:01
	NVR_MC6830_9CH_AL_V5_update_V20.1.47.3	2021-01-06 10:12:45
	NVR_HI3536D_H265_2G_8POE_BD	2020-03-03 10:06:06
	NVR_HI3536D_H265_9CH_4POE_PNP_BD	2020-02-24 09:22:24
	NVR_HI3536D_H265_2G_9CH_BD	2020-01-17 14:36:47
	NVR_HI3798_9CH	2019-10-15 16:39:12
	NVR_HI3536D_H265_36D08.216.8POE.V8.1.19.1	2018-07-27 11:18:27
	NVR_HI3536D_H265_36D04.216.4POE.V8.1.19.1	2018-07-27 11:16:51
16CH	NVR_HI3536C_H265_16CH_4POE_PNP3_BD_V5_update_V21.1.21.2	2021-06-28 11:36:50
	NVR_HI3536D_H265_16CH_BD_V5_V21.1.22.6	2021-06-19 16:04:04
	NVR_SS621Q_16CH_8POE_PNP_BD_V5_V21.1.22.6	2021-06-19 15:57:21
	NVR_SS621Q_16CH_BD_V5_V21.1.22.3	2021-06-04 11:17:28
	NVR_HI3536C_H265_16CH_8POE_PNP3_BD_V5_update_V21.1.20.4	2021-05-29 14:11:50
	NVR_MC6830_16CH_8POE_PNP_BD_V5_update_V21.1.21.2	2021-05-29 11:54:22
	NVR_MC6830_16CH_BD_V5_update_V21.1.17.4	2021-05-06 15:13:34
	NVR_MC6830_16CH_AL_V5_update_V20.1.47.3	2021-01-06 10:18:25
	NVR_HI3536C_H265_16CH_8POE_PNP3_BD_KITS	2020-07-14 13:40:02
	NVR_HI3536C_H265_16CH_4POE_PNP3_BD_KITS	2020-07-14 10:34:15
	NVR_HI3536C_H265_16CH_8POE_PNP3_BD_V5_KITS	2020-07-14 10:18:00
	NVR_HI3536C_H265_16CH_4POE_PNP3_BD_V5_KITS	2020-07-14 10:08:26
	NVR_HI3536C_H265_16CH_8POE_BD	2020-03-06 09:02:22
	NVR_HI3536C_H265_16CH_4POE_PNP3_BD	2020-01-17 15:08:08
	NVR_HI3536C_H265_16CH_8POE_PNP3_BD	2020-01-17 14:55:20
	NVR_HI3536D_H.265_4G_16CH_BD	2019-12-27 15:17:16
	NVR_HI3536C_H265_16CH_BD	2019-11-07 16:34:41
	NVR_HI3798_16CH	2019-10-15 16:39:52
	NVR_HI3536C_H265_16CH_8POE_PNP2_BD	2019-09-16 13:50:50
	NVR_HI3536C_H265_36C08.8POE.PNP.V8.1.26.2	2018-07-27 11:44:56
	NVR_HI3536C_H265_36C16.V8.1.15.2	2018-07-27 11:34:20
25CH	NVR_MC6830_25CH_16POE_PNP_HP_BD_V5_update_V22.1.1.2	2022-02-15 18:00:12
	NVR_HI3536C_H265_25CH_16POE_PNP3_BD_V5_update_V21.1.21.6	2021-06-01 16:56:24
	NVR_HI3536C_H265_25CH_BD_V5_update_V21.1.21.2	2021-05-29 14:26:37
	NVR_HI3536C_H265_25CH_16POE_PNP2_BD_V5_update_V21.1.20.4	2021-05-29 14:17:05
	NVR_MC6830_25CH_BD_V5_update_V21.1.21.2	2021-05-29 11:36:01
	NVR_HI3536C_H265_25CH_16POE_PNP2_BD	2020-04-20 17:06:06
	NVR_HI3536C_H265_25CH_BD	2020-01-17 15:20:17
	NVR_HI3536C_H265_25CH_16POE_PNP3_BD	2019-12-19 19:06:55
	NVR_HI3536C_H265_36C16.16POE.PNP.V8.1.27.3	2018-07-27 13:38:36
	NVR_HI3536C_H265_36C25.V8.1.15.2	2018-07-27 13:33:58
	NVR_HI3535_25_V	2017-10-26 14:00:57
36CH	HI3536_H265_36CH_BD_V5_update_V21.1.24.6	2021-07-30 15:27:09
	NVR_HI3536_H265_36CH_X1_BD_V5_V20.1.37.6	2020-09-12 17:27:23
	NVR_HI3536_H265_36CH_BD	2020-02-21 16:45:09
	NVR_HI3536_H265_36CH_X1_BD	2019-09-16 15:30:50
	NVR_HI3536_36_V8.1.20.5	2018-07-27 13:47:16
64CH	NVR_HI3536_H265_64CH_BD_V5_V21.1.21.6	2021-06-04 11:05:10
	NVR_HI3536_H265_64CH_BD	2020-03-13 15:45:58
	NVR_HI3536_64_V9.1.13.5	2019-04-13 15:11:55

TCP/IP

The single network adapter interface is shown as in Figure 4‑99 and the dual network adapters interface is shown as in Figure 4‑100.

• Network Mode : Includes multiple access, fault tolerance, and load balancing
  • Multiple-address mode: eth0 and eth1 operate separately. You can use the services such as HTTP, RTP service via etho0 or the eth1. Usually you need to set one default card (default setup is etho) to request the auto network service form the device-end such as DHCP, email, FTP and etc. In multiple-address mode, system network status is shown as offline once one card is offline.
  • Network fault-tolerance: In this mode, device uses bond0 to communicate with the external devices. You can focus on one host IP address. At the same time, you need to set one master card. Usually there is only one running card (master card).System can enable alternate card when the master card is malfunction. The system is shown as offline once these two cards are both offline. Please note these two cards shall be in the same LAN.
  • Load balance: In this mode, device uses bond0 to communicate with the external device. The eth0 and eth1 are both working now and bearing the network load. Their network load are general the same. The system is shown as offline once these two cards are both offline. Please note these two cards shall be in the same LAN.
• Default Network Card: Please select eth0/eth1/bond0(optional) after enable multiple-access function
• Main Network Card: Please select eth0/eth1 (optional).after enable multiple access function.

Note: The dual-Ethernet port series support the above three configurations and supports functions as multiple-access, fault-tolerance and load balancing.

• IP Version: There are two options: IPv4 and IPv6. Right now, system supports these two IP address format and you can access via them.
• MAC address: The host in the LAN can get a unique MAC address. It is for you to access in the LAN. It is read-only.
• IP address: Here you can use up/down button (pq) or input the corresponding number to input IP address. Then you can set the corresponding subnet mask the default gateway.
• Default gateway: Here you can input the default gateway. Please note system needs to check the validity of all IPv6 addresses. The IP address and the default gateway shall be in the same IP section. That is to say, the specified length of the subnet prefix shall have the same string.
• DHCP: It is to auto search IP. When enable DHCP function, you can not modify IP/Subnet mask /Gateway. These values are from DHCP function. If you have not enabled DHCP function, IP/Subnet mask/Gateway display as zero. You need to disable DHCP function to view current IP information. Besides, when PPPoE is operating, you can not modify IP/Subnet mask /Gateway.
• MTU: It is to set MTU value of the network adapter. The value ranges from 1280-7200 bytes. The default setup is 1500 bytes. Please note MTU modification may result in network adapter reboot and network becomes off. That is to say, MTU modification can affect current network service. System may pop up dialog box for you to confirm setup when you want to change MTU setup. Click OK button to confirm current reboot, or you can click Cancel button to terminate current modification. Before the modification, you can check the MTU of the gateway; the MTU of the NVR shall be the same as or is lower than the MTU of the gateway. In this way, you can reduce packets and enhance network transmission efficiency.

The following MTU value is for reference only.

• 1500: Ethernet information packet max value and it is also the default value. It is the typical setup when there is no PPPoE or VPN. It is the default setup of some router, switch or the network adapter.
• 1492: Recommend value for PPPoE.
• 1468: Recommend value for DHCP.

• Preferred DNS server: DNS server IP address.
• Alternate DNS server: DNS server alternate address.
• Transfer mode: Here you can select the priority between fluency/video qualities.
• LAN download: System can process the downloaded data first if you enable this function. The download speed is 1.5X or 2.0X of the normal speed.
• LAN download: System can process the downloaded data first if you enable this function. The download speed is 1.5X or 2.0X of the normal speed.

After completing all the setups please click save button, system goes back to the previous menu.

Connection

The connection setup interface is shown below:

• Max connection: system support maximal 128 users. 0 means there is no connection limit.
• TCP port: Default value is 37777.
• UDP port: Default value is 37778.
• HTTP port: Default value is 80.
• HTTPS port: Default value is 443.
• RTSP port: Default value is 554.

Important: System needs to reboot after you changed and saved any setup of the above four ports. Please make sure the port values here do not conflict.

WIFI

Note: This function is for some series product only.

The WIFI interface is shown as below.

• Enable: Check the box here to enable WIFI function.
• Refresh: You can click it to search the hotspot list again. It can automatically add the information such as the password if you have set it before.
• Disconnect: Here you can click it to turn off the connection.
• Connect: Here you can click it to connect to the hotspot. System needs to turn off current connection and then connect to a new hotspot if there is connection of you selected one.
• WIFI working status: Here you can view current connection status.

Please note:

• After successful connection, you can see WIFI connection icon at the top right corner of the preview interface.
• When the hotspot verification type is WEP, system displays as AUTO since the device can not detect its encryption type.
• System does not support verification type WPA and WPA2. The display may become abnormal for the verification type and encryption type.

After device successfully connected to the WIFI, you can view the hotspot name, IP address, subnet mask, default gateway and etc. Right now system support TOTOLINK_N2200UP module.

3G

3G setup interface is shown as below.

Please refer to the following contents for the parameter information.

• Pane 1: Display 3G signal intensity after you enabled 3G
• Pane 2: Display 3G module configuration information after you enabled 3G
• Pane 3: Display 3G module status information after you enabled 3G

It is to display current wireless network signal intensity such as EVDO, CDMA1x, WCDMA, WCDMA, EDGE and etc.

• 3G module: It is to display current wireless network adapter name.
• 3G Enable/Disable: Check the box here to enable 3G
• Network type: There are various network types for different 3G network modules. You can select according to your requirements.
• APN: It is the wireless connection server. It is to set you access the wireless network via which method.
• AUTH: It is the authentication mode. It supports PAP/CHAP.
• Dial number: Please input 3G network dialup number you got from your ISP.
• User name: It is the user name for you to login the 3G
• Password: It is the password for you to login the 3G
• Pulse interval: You can set dialup duration. Once you disable the extra stream, the connection time begins. For example, if you input 5 seconds here, then 3G network connection period is 5 seconds. The device automatically disconnect when time is up. If there is no extra stream, 3G network connection is valid all the time. If the alive time is 0, then the 3G network connection is valid all the time.
• Dial: Here you can enable or disable 3G network connection/disconnection manually.
• 3G wireless network: Here is to display wireless network status, SIM card status, dial status. If the 3G connection is OK, then you can see the device IP address the wireless network automatically allocates.

PPPoE

PPPoE interface is shown in the above image. Input “PPPoE name” and “PPPoE password” you get from your ISP (Internet service provider). Click save button, you need to restart to activate your configuration. After rebooting, NVR will connect to internet automatically. The IP in the PPPoE is the NVR dynamic value. You can access this IP to visit the unit.

DDNS

DDNS setup interface is shown below.

You need a PC of fixed IP in the internet and there is the DDNS software running in this PC. In other words, this PC is a DNS (domain name server).

In network DDNS, please select DDNS type and highlight enable item. Then input your PPPoE name you get from you IPS and server IP (PC with DDNS). Click save button and then reboot system.

Click save button, system prompts for rebooting to get all setup activated.

After rebooting, open IE and input as below: http：//(DDNS server IP)/(virtual directory name)/webtest.htm e.g.: http：//10.6.2.85/NVR _DDNS/webtest.htm.)

Now you can open DDNSServer web search page.

Please note DDNS type includes: CN99 DDNS, NO-IP DDNS, Quick DDNS, Dyndns DDNS and sysdns DDNS. All the DDNS can be valid at the same time, you can select as you requirement.

Private DDNS function shall work with special DDNS server and special Professional Surveillance Software (PSS).

Quick DDNS and Client-end Introduction

1) Background Introduction

Device IP is not fixed if you use ADSL to login the network. The DDNS function allows you to access the NVR via the registered domain name. Besides the general DDNS ,the Quick DDNS works with the device from the manufacturer so that it can add the extension function.

2) Function Introduction

The quick DDNS client has the same function as other DDNS client end. It realizes the bonding of the domain name and the IP address. Right now, current DDNS server is for our own devices only. You need to refresh the bonding relationship of the domain and the IP regularly. There is no user name, password or the ID registration on the server. At the same time, each device has a default domain name (Generated by MAC address) for your option. You can also use customized valid domain name (has not registered.).

3) Operation

Before you use Quick DDNS, you need to enable this service and set proper server address, port value and domain name.

• Server address：quickddns.com
• Port number：80
• Domain name：There are two modes: Default domain name and customized domain name.

Except default domain name registration, you can also use customized domain name (You can input your self-defined domain name.)  After successful registration, you can use domain name to login installed of the device IP.

• User name: It is optional. You can input your commonly used email address.

Important

• Do not register frequently. The interval between two registrations shall be more than 60 seconds. Too many registration requests may result in server attack.
• System may take back the domain name that is idle for one year. You can get a notification email before the cancel operation if your email address setup is OK.

UPnP

The UPNP protocol is to establish a mapping relationship between the LAN and the WAN. Please input the router IP address in the LAN.

• UPNP on/off ：Turn on or off the UPNP function of the device.
• Status: When the UPNP is offline, it shows as “Unknown”. When the UPNP works it shows “Success”
• Router LAN IP: It is the router IP in the LAN.
• WAN IP: It is the router IP in the WAN.
• Port Mapping list： The port mapping list here is the one to one relationship with the router’s port mapping setting.
• List：
  • Service name：Defined by user.
  • Protocol： Protocol type
  • Internal port：Port that has been mapped in the router.
  • External port：Port that has been mapped locally.
• Default: UPNP default port setting is the HTTP, TCP and UDP of the NVR.
• Add to the list: Click it to add the mapping relationship.
• Delete: Click it to remove one mapping item.

Double click one item; you can change the corresponding mapping information.

Important:

When you are setting the router external port, please use 1024~5000 port. Do not use well-known port 1~255 and the system port 256~1023 to avoid conflict.

For the TCP and UDP, please make sure the internal port and external port are the same to guarantee the proper data transmission.

IP Filter

You can add IP in the following list. The list supports max 64 IP addresses. System supports valid address of IPv4 and IPv6.

Please note system needs to check the validity of all IPv6 addresses and implement optimization.

After you enabled trusted sites function, only the IP listed below can access current NVR.

If you enable blocked sites function, the following listed IP addresses can not access current NVR.

• Enable: Highlight the box here, you can check the trusted site function and blocked sites function. You can not see these two modes if the Enable button is grey.
• Type: You can select trusted site and blacklist from the dropdown list. You can view the IP address on the following column.
• Start address/end address: Select one type from the dropdown list, you can input IP address in the start address and end address. Now you can click Add IP address or Add IP section to add.

1. For the newly added IP address, it is in enable status by default. Remove the √ before the item, and then current item is not in the list.
2. System max supports 64 items.
3. Address column supports IPv4 or IPv6 format. If it is IPv6 address, system can optimize it. For example, system can optimize aa:0000: 00: 00aa: 00aa: 00aa: 00aa: 00aa as aa:: aa: aa: aa: aa: aa: aa.
4. System automatically removes space if there is any space before or after the newly added IP address.
5. System only checks start address if you add IP address. System check start address and end address if you add IP section and the end address shall be larger than the start address.
6. System may check newly added IP address exists or not. System does not add if input IP address does not exist.

• Delete: Click it to remove specified item.
• Edit: Click it to edit start address and end address. See Figure 4‑110. System can check the IP address validity after the edit operation and implement IPv6 optimization.
• Default: Click it to restore default setup. In this case, the trusted sites and blocked sites are both null.

Note:

• If you enabled trusted sites, only the IP in the trusted sites list can access the device.
• If you enabled blocked sites, the IP in the blocked sites can not access the device.
• System supports add MAC address.

EMail

The email interface is shown as above.

• SMTP server: Please input your email SMTP server IP here.
• Port: Please input corresponding port value here.
• User name: Please input the user name to login the sender email box.
• Password: Please input the corresponding password here.
• Sender: Please input sender email box here.
• Title: Please input email subject here. System support English character and Arabic number. Max 32-digit.
• Receiver: Please input receiver email address here. System max supports 3 email boxes. System automatically filters same addresses if you input one receiver repeatedly.
• SSL enable: System supports SSL encryption box.
• Interval: The send interval ranges from 0 to 3600 seconds. 0 means there is no interval.
• Health email enable: Please check the box here to enable this function. This function allows the system to send out the test email to check the connection is OK or not.
• Interval: Please check the above box to enable this function and then set the corresponding interval. System can send out the email regularly as you set here. Click the Test button, you can see the corresponding dialogue box to see the email connection is OK or not.

Please note system will not send out the email immediately when the alarm occurs. When the alarm, motion detection or the abnormity event activates the email, system sends out the email according to the interval you specified here. This function is very useful when there are too many emails activated by the abnormity events, which may result in heavy load for the email server.

FTP

You need to download or buy FTP service tool (such as Ser-U FTP SERVER) to establish FTP service. Please install Ser-U FTP SERVER first. From “start” -> “program” -> Serv-U FTP Server -> Serv-U Administator. Now you can set user password and FTP folder. Please note you need to grant write right to FTP upload user.

You can use a PC or FTP login tool to test setup is right or not. For example, you can login user ZHY to H140H140H140HTUFTP://10.10.7.7UTH and then test it can modify or delete folder or not.

System also supports upload multiple NVRs to one FTP server. You can create multiple folders under this FTP.

Please highlight the icon in front of Enable to activate FTP function. Here you can input FTP server address, port and remote directory. When remote directory is null, system automatically create folders according to the IP, time and channel. User name and password is the account information for you to login the FTP. File length is upload file length. When setup is larger than the actual file length, system will upload the whole file. When setup here is smaller than the actual file length, system only uploads the set length and auto ignore the left section. When interval value is 0, system uploads all corresponding files. After completed channel and weekday setup, you can set two periods for one each channel. Click the Test button, you can see the corresponding dialogue box to see the FTP connection is OK or not.

Multicast

Here you can set a multiple cast group. Please refer to the following sheet for detailed information.

• IP multiple cast group address

-224.0.0.0-239.255.255.255

-“D” address space

• The higher four-bit of the first byte=”1110”
• Reserved local multiple cast group address

-224.0.0.0-224.0.0.255

-TTL=1 When sending out telegraph

-For example

• All systems in the sub-net
• All routers in the sub-net
• DVMRP router
• OSPF router

224.0.0.13 PIMv2 router

• Administrative scoped addressees

-239.0.0.0-239.255.255.255

-Private address space

• Like the single broadcast address of RFC1918
• Can not be used in Internet transmission
• Used for multiple cast broadcast in limited space.

Except the above mentioned addresses of special meaning, you can use other addresses. For example:

Multiple cast IP: 235.8.8.36

Multiple cast PORT: 3666.

After you logged in the Web, the Web can automatically get multiple cast address and add it to the multiple cast groups. You can enable real-time monitor function to view the view.

Please note multiple cast function applies to special series only.

Alarm Center

This interface is reserved for you to develop.

Auto Register

This function allows the device to auto register to the proxy you specified. In this way, you can use the client-end to access the NVR and etc via the proxy. Here the proxy has a switch function. In the network service, device supports the server address of IPv4 or domain.

Please follow the steps listed below to use this function.

Please set proxy server address, port, and sub-device name at the device-end. Please enable the auto register function, the device can auto register to the proxy server.

Important

Do not input network default port such as TCP port number.

1) The proxy server software developed from the SDK. Please open the software and input the global setup. Please make sure the auto connection port here is the same as the port you set in the previous step.

2) Now you can add device. Please do not input default port number such as the TCP port in the mapping port number. The device ID here shall be the same with the ID you input previously. Click Add button to complete the setup.

3) Now you can boot up the proxy server. When you see the network status is Y, it means your registration is OK. You can view the proxy server when the device is online.

Important

The server IP address can also be domain. But you need to register a domain name before you run proxy device server.

P2P Setting

The P2P interface is shown in the above image. You can visit www.easy4ip.com to scan the QR code to login.

Easy Space

This function allows you to upload motion detec record or snapshot image to the dropbox and etc.

The easy space interface is shown above.

Please select the easy space address from the dropdown list and then input corresponding user name and password.

Note

• The uploaded file is for sub stream only. Please go to record control interface (main stream->setting->Storage->Record) and then select sub stream.
• The easy space function uses upload bandwidth. Usually the recommended upload bandwidth shall be more than 512kbps and please make sure the network is stable.
• The easy space upload data adopts safe SSL encryption connection. Please enable 1-channel to upload in case this function occupies too much CPU.

Switch

The built-in switch function is for product of PoE port.

It is for you to set IP address, subnet mask, gateway and etc of the Switch.

From Main menu->Setting->Network->Switch, you can set switch IP address, subnet mask, gateway and etc.

This guide will walk you through the process of setting up your new Hikvision NVR system and IP cameras from taking it out of the box to getting all of your cameras up and running.

Whether your system is quite simple with all of the cameras wired directly to the NVR or is more complicated and includes things such as switches and wireless bridges, all Hikvision IP systems should be set up in the same way initially.

Before You Begin

• Find yourself somewhere in your house with enough space to set up your entire system and ensure it works before mounting the cameras in position.

Let’s Get Started

There are two different software versions that are used on Hikvision recorders. Please follow the section below that is relevant to the version that you have on your DVR.

The first step is the same for both software versions. We will first tackle the NVR and then once we have configured that we will set the cameras up.

The first thing to do is plug the NVR in to the power, a suitable monitor, connect a cable from the LAN Port on your NVR directly in to your router and plug the included mouse in to one of the USB ports.

Do not plug your cameras in yet

GUI 3.0

Passwords

The first thing you will be prompted to do is set a password. You need to create a password, confirm it in the second box and enter the same password in the IP Camera Activation box. We recommend leaving the Security Question box ticked as this will allow you to create answers to three security questions which will enable you to reset your password if you forget it in the future.

After creating your password you will be prompted to Export a GUID file.

This step is optional but as with the security questions will make resetting your password much easier if you forget it in future. To do this you will need to plug a USB Memory Stick in to one of the USB ports on the DVR and then click Yes on the prompt.

On the next screen make sure that USB Flash Disk is selected and press Export followed by Back. This will save the GUID file to your USB Memory Stick so please keep it in a safe place.

Finally you will be asked to set an Unlock Pattern, once set this can be used as an alternative to the password. Click and drag a line across at least 4 dots before repeating the same pattern to confirm.

Setup Wizard

After creating your unlock pattern the setup wizard will start. This is the easiest way to set up the basic functions of the DVR so we will follow the setup wizard through from here.

1) First choose your desired language and press Apply.

2) If you wish to see the wizard each time then leave the Start Wizard When Device Starts box ticked, if you do not wish to see the wizard again then untick the box and then press Apply.

3) If the time displayed is not correct it can be updated here. Click on the box for the relevant piece of information and it will allow you to input a new date & time or change time zone or date format.

4) The next screen is for your network settings. The simplest option here is to tick the Enable DHCP box which will instruct your DVR to automatically assign itself the correct settings for your network. If you are more confident with networking you are able to manually assign network settings however for most users Enable DHCP is sufficient.

5) Next is the Remote Viewing setup. This is for if you would like to be able to view your cameras on either a phone or tablet. If that is something you would like to do then tick the Enable box and follow this guide otherwise you can leave the box empty and press Next.

6) The next page will show you more network settings. These relate to more advanced methods for viewing the system remotely however for most users this can all be ignored so simply click Next.

7) If you do not have a Hard Drive installed in your DVR the next page can be skipped. If you have got a Hard Drive installed you will need to select your Hard Drive by ticking the box to the left of the device and then click Init. You will see the Status change to Initialising, wait until the status shows Normal and then press Next.

8) On the next page you will be presented with a list of all IP cameras that are on your network. If you have cameras that are already installed that you wish to add to the system you can select them from this list and press Add which will add them to your NVR. You will need to know the password for any cameras you add at this point.

9) The final step on the wizard allows you to set some basic recording settings. If you would like your cameras to be recording all the time click the cog icon next to Continuous, if you would like them to only record when something moves in front of them you can press the cog icon next to Motion Detection.

Press Finish and you will be returned to the home page of the DVR.

Adding Your Cameras

If you are using brand new Hikvision cameras this step is as simple as plugging them in to the camera ports on your NVR. All Hikvision cameras come as Inactive devices. Plugging them in to an NVR that has already been configured as we have just done both activates the camera and configures them to the NVR.

When a new camera is plugged in the NVR activates the camera, applies the same password to the camera as has been set on the NVR and ensures that each camera has its own IP address so none of them conflict with each other.

It can take a minute after plugging a camera in for it to power on and configure itself but shortly after connecting a new camera you should see it appear on the live view page.

PLEASE NOTE, regardless of how your cameras are ultimately going to be wired, whether that is straight in to your NVR, through your network, using switches or bridges, the first step should always be connecting the cameras directly to the NVR so that they can run through their configuration procedure.

Additional Steps

You may find that your NVR is making an audible beep at regular intervals after completing the setup. These can indicate a range of things such as there being no hard drive present in the system to it not being connected to the internet. These can be useful to indicate if there is a fault but they can be unnecessary, for example if you are choosing not to connect your DVR to the internet then the system warning you that the system isn’t connected to the internet isn’t very useful. As a result what we can do is switch off the audible beeps.

1) While watching the live view for your cameras, right click and select Menu.

2) Enter your password or unlock pattern and then navigate to Configuration > Exceptions

3) Change the Exception Type to All, make sure that the Audible Warning box is blank and press Apply.

GUI 4.0

Language

The first thing that needs setting is the language for the system. If you wish to leave the system in English simply press Exit, otherwise select your desired language from the drop down menu and press Apply followed by Exit.

After selecting your language you may see a message like the following image:

If you see this message it simply means that the system can output in a different resolution that matches your chosen monitor better. Press Yes to continue.

Passwords

The next step is the creation of your password and making sure that you are able to reset it if the password is forgotten in future.

Enter your desired password in the Create and Confirm boxes. We would also recommend using the same password in the Channel Default box. The three options you see in the middle of the screen, Reserved E-mail Settings, Export GUID and Security Question Configuration all relate to various methods for resetting your password if you forget it in future. We very strongly recommend that you leave all three options enabled in case the password is ever forgotten. Finally press OK.

The next page will prompt you to enter an email address.

After that will be the GUID Export page. At this point you need to plug a USB memory stick in to one of the USB ports. Select the device from the Device Name menu and press Export. Once you see confirmation that the file has been exported press Back.

Next are the security questions. Select 3 questions from the available options and enter your chosen answer for each question before clicking OK.

The final step is creating an unlock pattern. Draw a line that connects at least 4 dots before repeating it to confirm the pattern.

Setup Wizard

After creating your unlock pattern the setup wizard will start. This is the easiest way to set up the basic functions of the DVR so we will follow the setup wizard through from here.

1) First we set the date & time on the system. Select your time zone and check that the date & time are accurate. If they need changing you can click in the box for each section which will pop up the option to make the change.

2) The next screen is for your network settings. The simplest option here is to tick the Enable DHCP box which will instruct your DVR to automatically assign itself the correct settings for your network. If you are more confident with networking you are able to manually assign network settings however for most users Enable DHCP is sufficient.

3) If you do not have a Hard Drive installed in your DVR the next page can be skipped. If you have got a Hard Drive installed you will need to select your Hard Drive by ticking the box to the left of the device and then click Init. You will see the Status change to Initialising, wait until the status shows Normal and then press Next.

4) On the next page you will be presented with a list of all IP cameras that are on your network. If you have cameras that are already installed that you wish to add to the system you can select them from this list and press Add which will add them to your NVR. You will need to know the password for any cameras you add at this point.

5) Next is the Remote Viewing setup. This is for if you would like to be able to view your cameras on either a phone or tablet. If that is something you would like to do then tick the Enable box and follow this guide otherwise you can leave the box empty and press Next.

6) The final page gives you the option to change your password. If you wish to change your password you can tick the box next to New Admin Password however if you are happy with the password you have already set simply click Finish.

Adding Your Cameras

If you are using brand new Hikvision cameras this step is as simple as plugging them in to the camera ports on your NVR. All Hikvision cameras come as Inactive devices. Plugging them in to an NVR that has already been configured as we have just done both activates the camera and configures them to the NVR.

When a new camera is plugged in the NVR activates the camera, applies the same password to the camera as has been set on the NVR and ensures that each camera has its own IP address so none of them conflict with each other.

It can take a minute after plugging a camera in for it to power on and configure itself but shortly after connecting a new camera you should see it appear on the live view page.

PLEASE NOTE, regardless of how your cameras are ultimately going to be wired, whether that is straight in to your NVR, through your network, using switches or bridges, the first step should always be connecting the cameras directly to the NVR so that they can run through their configuration procedure.

Additional Steps

You may find that your NVR is making an audible beep at regular intervals after completing the setup. These can indicate a range of things such as there being no hard drive present in the system to it not being connected to the internet. These can be useful to indicate if there is a fault but they can be unnecessary, for example if you are choosing not to connect your DVR to the internet then the system warning you that the system isn’t connected to the internet isn’t very useful. As a result what we can do is switch off the audible beeps.

1) Right click to show the row of menu icons at the top of the screen. Open the settings menu by clicking the cog icon.

2) Navigate to Event > Normal Event > Exception.

3) Change the Exception Type to All, make sure that the Audible Warning box is blank and press Apply.