iCSee – XVRAID XVR-DVR-NVR CCTV DESK https://www.xvraid.com security and surveillance blog Mon, 16 Jan 2023 06:48:50 +0000 en-US hourly 1 https://wordpress.org/?v=7.1 https://www.xvraid.com/wp-content/uploads/2022/02/ipcam.png iCSee – XVRAID XVR-DVR-NVR CCTV DESK https://www.xvraid.com 32 32 Eseecloud Wireless PTZ Camera installation https://www.xvraid.com/how-to/eseecloud-wireless-ptz-camera-installation.html https://www.xvraid.com/how-to/eseecloud-wireless-ptz-camera-installation.html#respond Wed, 11 Jan 2023 19:42:59 +0000 https://www.xvraid.com/?p=1268 Eseecloud Wireless PTZ Camera installation ls press and hold the reset button on the camera for 6 seconds to reset the camera, then connect camera to your router LAN Port with network cable, then click “other ways to add”, select “LAN scan”. it will search device automatically, click Add.

How to add camera to the app Eseecloud?

1, please press the reset button for 6’s to reset the camera, then go to the app EseeCloud, click add camera—other ways to add—Battery camera.

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2, Click “Device light is blinking”—Remote View.

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3, Select your home wifi (the camera only support 2.4g wifi, not support 5g) and input password, click Next.

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4、there is a QR code on your mobile phone, aim the QR code of the mobile phone at the camera lens at a distance of 2-3ft. when you hear the prompt voice, click the blue button below, wait for device to connecting successfully.

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Eseecloud Wireless PTZ Camera

How To Use ICSEE Camera

Add a camera to eseecloud through a network cable

1, Pls press and hold the reset button on the camera for 6 seconds to reset the camera, then connect camera to your router LAN Port with network cable, then click “other ways to add”, select “LAN scan”. it will search device automatically, click Add.

undefined2, After add successfully, please click setting icon–click Advanced settings–Connect new WiFi–select your home WIFI and input password–Confirm. Then unplug network cable.

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The camera often offline

1, Check whether the camera antenna is vertically upward.

2, please confirm the distance between the camera to your router, it better within 30FT, if the distance too far, the camera will offline.

3, If still offline, please give your camera version, we will give you a firmware to upgrade camera, it can enhances the camera’s signal.

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Camera can’t connect to wifi

1, please confirm wifi is 2.4G or 5G, the camera only support 2.4G. And wifi password cannot exceed 12 characters.

2, if it is 4G wifi, please place the camera next to the router, then press the reset button for 6 seconds to add device again.

undefined3, or you can connect the camera to your router with network cable, then switch to wirelessly connection.

How to using PTZ function on NVR?

1, please left click your mouse, you will see a smart menu below, click PTZ control.

undefinedundefined2, click the arrow direction to move the camera.

Please note, if your camera is digital camera, you can’t zoom in or out in this interface, it only suit for optical zoom camera.

undefinedYou need to go back to main menu, left click mouse again, click zoom in, then roll you mouse to zoom in.

but when you zoom in, the camera image will blur.

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How to share the device to other one?

a, Please go to the app–click “Share” icon–select permission and effective time.

 

 

b, after click complete icon, you will get a QR-code.

Please note that another phone must first download the application “esecloud” and then register a new account. One account cannot log in to two mobile phones at the same time.

Unable to hear camera sound

If “x” is displayed on sound option, it is not turned on, you need to turn on first.

undefinedIf still can’t hear sound, please go to setup interface—recording settings—verify that the “Record Sound Switch” option is enabled.

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How to connect the camera to Alexa?

 This is the link about how to connect the camera to Alexa, please refer it.

https://www.amazon.com/vdp/02b7820dd64d4ad6a457fcfd8638e830?ref=dp_vse_ibvc1

 

If Alexa showing “Live view not supported”, please don’t worry, this is Alexa app issue,

Actually it can view camera on Echo Show. Write your article here

How to setup motion tracking

If you add camera to NVR, please go to video detection to check whether your nvr support motion tracking.

Usually, NVR not support motion tracking, you need to add camera to the app Eseecloud, then add to NVR, so that you can setup motion tracking on the app.

1, Into device—click setting icon on upper right corner—go to smart detection alarm—enable motion tracking option.

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How to set preset position cruise

1, go to setting interface—ptz control—cruise mode—select preset position cruise.

undefined2, go back to record interface–click Preset–add more than two different positions–go to More–click cruise.

After setting successful, the camera will cruise within the preset position range.

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Camera not recording after install SD card

1, Please go to setting interface–Storage setting–local storage space–check the status of the SD card.

undefined2, SD card is in normal status, please check if SD card capacity is full, and then format the SD card.

undefined3, If showing no SD card, please take the SD card out and insert it again. (Please keep the power off before inserting the SD card)

Alexa not skill Eseecloud

1, Please check if you have enable Alexa option on the app, click setting icon, advance settings, Alexa service authorization.

undefined2, you need to login Eseecloud account with phone number or Email address, If you use third-party software to log in to Eseecloud, such as Google, you cannot log in to Eseecloud on Alexa

Please note, If Alexa can not find camera, please check if you have setup a name for camera.

seecloud Cloud Service Fee Standard

 

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upgrade the ptz camera to new version.

We have upgrade our ptz camera version, you can scan the QR code to add the device without connecting camera hotspot.

and you can add the camera to nvr directly, don’t need to input password.

1) connect the camera to the same network as your computer with a network cable, then download a tool to search your camera IP, copy firmware to your computer. this is the link of tool.

http://download.dvr163.com/tool/IPCamSuite-1.2.26.8.zip

after you dowaload the tool successfully, please open it and click refresh to find the camera ip. upload the firmware and click upgrade. Write your article here

undefined please note, when upgrading the camera, please do not unplug the power or reset the camera, otherwise the camera will crash.

 

if you want to upgrade your camera version, please email johnny@hiseeu.com to get a upgrade firmware.

Fixed-point cruise on NVR

1) Right click the mouse–system setup–channel setup–PTZ setup. select correct channel. Add first cruise point,

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2) click add to set first position (the default is 1, which does not need to be changed),

3) then click preset box select 2–add, add multiple cruise points in this way. You also can select “keep time” you want, preferably in five seconds or more.

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4) And then click “?” question mark into the PTZ control interface–click PTZ control option to set first position, then click store.

5) change the preset box to 2, adjust the camera lens to second position–store

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6) right click anywhere –return to the PTZ setting interface–apply—ok.

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After connect to mobile phone, camera showing “wrong password” on NVR.

If you are adding camera to your mobile phone through camera hotspot , it will generate a random password.

1, Go to app Eseecloud, click three points icon on right upper corner, click edit. Fast click 6 times on blank area,

you will see random password.

undefined2, Go to NVR, right click mouse—video manage—manial edit.

undefined3, select channel—input random password, click ok,

undefinedIf still showing connecting fail, please click match code to match camera.

Source : https://www.hiseeu.com/a/help/category/11709

]]> https://www.xvraid.com/how-to/eseecloud-wireless-ptz-camera-installation.html/feed 0 How To Use ICSEE Camera https://www.xvraid.com/how-to/how-to-use-icsee-camera.html https://www.xvraid.com/how-to/how-to-use-icsee-camera.html#comments Mon, 02 Jan 2023 19:37:24 +0000 https://www.xvraid.com/?p=1248 How To Use ICSEE Camera – iCSee is a monitoring security software ，which can work with the front-end devices such as robot 、bullet , or intelligent devices such as doorbell 、doorlock . iCSee can access the device by cloud ID , you can preview and control the live video in the Android device .

This tutorial applies to both icsee and icsee pro cameras.
Since the app is always being updated, the interface may be a little different.

How To Use ICSEE Camera

Read Next

Table of Contents

  • Camera description
  • Connect To The Power Supply
  • Video tutorial
  • Register/Login
  • [Auto-pairing] WiFi Network Configuration
  • The second type: [Manual configuration] Wired network
  • Manual configuration: AP netless direct connection mode
  • How to set up mobile tracking？
  • How to set the dual-ligh tal ert mode Star light full color？
  • How to s et the humanoid alert function?
  • Add shared device
  • How to Restore factory settings/AP hotspot switching？
  • How to query device serial number and info?
  • Infographics
  • 39 Comments on “iCSee”

Camera description

The details are subject to your manual.
Camera product description

 

Connect To The Power Supply

Plz connect camera to the power cable,and turn on the power .

If you need to storage the video via the local TF card, plz install the TF card first then turn on the power.

（TF card doesn’t support the hot plugging,  plz plug and unplug memory card when device is power off)

Connect To The Power Supply

 

Video tutorial

 

Register/Login

1.Open”iCSee” app, click “sign up” then use the phone number or mailbox to register account.

2.Register successfully, enter your phone number or mail number in the login interface, enter the password, login your app.

3.You can also use the wechat, facebook, line or the temporary visit to login app.

Register/Login

 

[Auto-pairing] WiFi Network Configuration

Note: camera can support 2.4G wifi for the time being, doesn’t support 5Gwifi, plz set the router parameter to2.4G first before configuring network, during the connection, phone,router and camera need keep within the 2m distance

 

1.Phone connect to the wifi network.

2.Click the “+”in the upper right corner click the “Add WiFi camera” according to the device’s voice prompt, follow the app interface guide to enter router’s password,click “confirm” start to configure network(if the device doesn’t appear voice prompt for a long time, you can long press the reset to restore default, then go on to configure network).

[Auto-pairing] WiFi Network Configuration

3. Enter the search device’s interface, the device is in the connection process, plz wait.

[Auto-pairing] WiFi Network Configuration

※ Program search, do not operate other programs ;

※ When the camera prompts “succes  sfully connected to router”, it will automatically go to the next step.

※ The camera fails to hear the prompt “succes sfully connect to router”. Please restore factory Settings and match again.

4. After connecting successfully ,interface will prompt to set device’s password and name for your device, after finishing, follow the app interface guide to complete network configuration .

[Auto-pairing] WiFi Network Configuration

5. After finishing, device will show in the device’s list, it represent the device is connecting successfully.

 

6. Click it you can view the monitoring image, and do the relevant operation and setting.

[Auto-pairing] WiFi Network Configuration

Note: Movement tracking is only for indoor ip cameras , bullet ip camera and dome cameras do not have this function

 

Note: If the automatic etwork configuration fails, you can choose the following two methods to configure the device

 

The second type: [Manual configuration] Wired network

1. Long press the camera Reset button for 10 seconds to restore the device to factory settings .

2. Connect your router to camera via network cable.

3. Connect phone to your router wifi network.

The second type: [Manual configuration] Wired network

4. Login “iCSee” app, click the “+”in the upper right corner, and click “more” in the upper right corner.

 

5. click “Add the camera on same router.

 

6. Enter search device interface, click searched camera to add device,device will show in the device’s list, which represent device connect successfully.

 

7. Click it to view the monitoring image, also can do the relevant operation and setting

The second type: [Manual configuration] Wired network

 

Manual configuration: AP netless direct connection mode

When there is no network in the installation environment, please select the following pairing method;

1. Long press the camera Reset button for 10 seconds to restore the device to factory settings .

 

 

2. Short press the camera Reset button 2-5 to enter the direct connection mode (most devices will voice prompt “enter direct connection mode”).

 

 

3. Open the mobile phone desktop-settings-wireless network, search for the device wireless hotspot name, Enter the wireless password:1234567890, connect to the wireless hotspot of the device;

 

Indoor IP Camera hot spot name: robot_xxxx;

 

Other kind of camera hot spot names: camera_xxxx;

Manual configuration: AP netless direct connection mode

Tips:

AP hotspot mode is only used for installation when there is no network in the environment, and cannot be remotely monitored,can only be accessed within 10 meters of the establishment of the hotspot!

4. Open the ‘iCSee’ APP, and directly add the device in the local direct connection mode.

5. The device is displayed on the device list interface, which means that the device is successfully connected.

Manual configuration: AP netless direct connection mode

6. Click the ‘Play’ button to enter the monitoring screen and perform related operations and settings.

 

7. If you have already registered an account to log in, please click the “+” sign at the top right, and click the “AP direct connection” mode to add.

Manual configuration: AP netless direct connection mode

 

How to set up mobile tracking？

Note: Mobile tracking and smart humanoid alert can’t be used at the same time;

 

●Click the “Mobile Tracking” switch buttonin the preview interface to turn on the corresponding function;

 

●Motion tracking: when it’s on, as long as an object enters the camera’s illumination range, camera will track the moving trajectory;

 

●Watch Point: set a fixed position, when the camera is operating or tracking, it will automatically return to the set position after staying for a period of time;

How to set up mobile tracking？

 

How to set the dual-ligh tal ert mode Star light full color？

Note: Mobile tracking and smart humanoid alert can’t be used at the same time;

 

Open the ‘iCSee’, click the ‘real-time playback’ , click or slide to the “light” or the “bulb” icon in the screen to open the setting screen;

How to set the dual-ligh tal ert mode Star light full color？

●Night colored lights：When the light is insufficient, the white light will start, and the image will be colorful;

 

●Infrared night vision： When the light is insufficient, the infrared light is activated and the image becomes black and white;

 

●Double light alert：When the light is insufficient, the infrared light will be activated. When someone enters the monitoring screen, the white light will be triggered and the image will be colorful.
After a few seconds when the person walks away, the infrared mode will be switched on and the image will become black and white;

 

How to s et the humanoid alert function?

Note: Mobile tracking and smart humanoid alert can’t be used at the same time;

 

Open the ‘iCSee’, click the device real-time playback, click on the upper right button ‘setting’ ，Enter the ‘settings’-smart alarm, open the interface to make related settings.

How to s et the humanoid alert function?

Function introduction:

●Notification: Must be turned on to receive alarm trigger information.

 

●Humanoid detection: only judge and detect people to trigger an alarm;

 

●Show Tracking: When the human figure appears on the screen, the human figure can be tracked and reminded; Rule setting: select the designated area [Warning Line], when someone enters the divided area, the alarm can be triggered;

 

Add shared device

1. Click “Share” in the device list to pop up the QR code page using the main phone.

 

2. Log in to the ‘iCSee’ APP with the mobile phone you want to share,
click the “+” sign in the upper right corner of the APP main interface, click “Scan QR code to add a camera” , scan the QR code of the device shared by others or input Add the device serial number (the shared device must be connected to the Internet and successfully
added to the APP).

Add shared device

 

How to Restore factory settings/AP hotspot switching？

1. Long press the camera ‘Reset ‘ button for 10 seconds, and you can let go when you hear ‘ Restore factory setting,please wait’.

 

2. Short press the camera Reset button 2-5 to enter the direct connection mode (most devices will voice prompt “enter direct connection mode”).

How to Restore factory settings/AP hotspot switching.

 

How to query device serial number and info?

1. Open the ‘iCSee’, enter the real-time playback of the device, click on the upper right setting to enter the setting center-about the device , the QR code can be directly scanned and shared with other family members to watch (the QR code valid time is 30 Minutes); if exceeded, it will automatically expire;

 

2. If you find that the device time is not synchronized, please click the device time to synchronize it;

2D7060EB A81F 47DA 9351 BAEA07C40B98

 

Infographics

icsee Infographics

ICSEE FOR PC

Download the latest version of icsee PC client.
Support icsee and icsee pro app cameras

icsee for pc - vms lite

VMS LITE

Support windows 7/8/10 system, not support mac computer.

DOWNLOAD
icsee for pc - diskplayer

PLAYERS

Play video from icsee camera memory card.
The video files are encrypted and need to be played by this software

DOWNLOAD
icsee for pc - xmeye

WEB CLIENT

Only support ie browser, the future will be eliminated, please use the computer client software

VISIT THE WEBSITE
icsee pro

ICSEE PRO

iCSee Pro is a monitoring security software ，which can work with the front-end devices such as robot 、bullet , or intelligent devices such as doorbell 、doorlock . iCSee Pro can access the device by cloud ID , you can preview and control the live video in the Android device .

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5gsee

5GSEE

5GSee is a monitoring security software ，which can work with the front-end devices such as robot 、bullet , or intelligent devices such as doorbell 、doorlock . 5GSee can access the device by cloud ID , you can preview and control the live video in the Android device .

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FAQ

The direct connection mode appears to be disconnected and the video preview freezes?
What should I do if the ICSEE camera cannot be connected to the router?
What should I do if I forget the password of the ICSEE camera?
What should I do if the video cannot be retrieved during playback?
How to change the language of the app client?

The direct connection mode appears to be disconnected and the video preview freezes?

1.The disconnection problem is mostly caused by the program being too old, you can check it after updating the version of the device

2. If the wifi signal is too weak, the mobile phone and the device should be placed closer to check (test can be tested in the range of 1-2 meters)

3. If the mobile phone’s main frequency is too low, confirm that the mobile phone’s cpu frequency should not be lower than 1G or switch to smooth image quality

4. App Local configuration-decoding strategy-hard decoding Hard decoding needs to be supported by Android 4.1 or above

What should I do if the ICSEE camera cannot be connected to the router?

1. Whether the WiFi network is normal (you can connect to wifi with your mobile phone to test);

2. Whether the device has entered the connected state (the indicator light flashes red quickly);

3. Is the WiFi password entered correctly?
4. The distance between the device, router, and mobile phone is closer (the test is recommended to be in the range of 1-2 meters)

5. Confirm the router configuration

 

a.5G WIF is not supported, dual-band routers need to close the 5G frequency band);

 

b. Routers that do not support connection to enterprise-level security protocols;

 

c. Wi-Fi launched by modems (commonly known as cats) is not supported;

 

d. Close AP isolation;

 

e. Does not support network bridging;

 

f. Whether WiFi has been hidden?

 

g. The frequency band bandwidth is changed to 20MHz;

 

h. Router restart

After confirming the above information, restore the router and device to pair again

What should I do if I forget the password of the ICSEE camera?

Find the reset button or reset hole on the device, press and hold the reset button for more than 3 seconds or poke the reset hole with a needle for 3 seconds, the device will restore the default and restart (you need to re-pair after recovery)

What should I do if the video cannot be retrieved during playback?

1. Query whether the recording setting is normally turned on

2. Confirm the status of the TF card, which can be viewed in the disk information

3 Confirm that the current time display of the device is normal, and the recording time is obtained from the device. If the device time is abnormal, it cannot be queried normally.

How to change the language of the app client?

The app only supports Chinese and English, and the mobile client language will automatically switch with the mobile phone system language.

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