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Download and install VicoHome APP

VicoHome camera supports Android and iOS devices using the mobile APP. For your best experience, please scan the QR code below with your mobile phone, install the APP, and follow the instruction to complete the user registration.

Connecting a VicoHome camera

Log in to the VicoHome app, tap the green “+” icon in the top right corner, then tap “Add a new camera” and follow the on-screen instructions (please bring the camera and device close to the router during initial configuration).

1. After pressing the camera switch for 3 seconds, the camera will turn on. The camera will emit the scanning sound “Ding Dong Ding Dong” after it is turned on (if you do not hear it, please quickly press the power button twice).

2. Tap on the “Add Camera Now” button on the App and follow the on screen instructions for the Battery Camera by long pressing the power button on the bottom of the camera. Once you hear the camera chime please tap on the circle next to “I heard the sound or saw the light on”, then tap on “Next Step”.

3. On the following page please confirm that you hear the camera emitting a beeping sound and tap on the circle next to “I heard a beeping sound” then tap on “Next Step”.

4. On the next page select your desired 2.4GHz WiFi network from the drop down menu under “WiFi Name (SSID)” then enter the password. To ensure a longer connection range, the camera only supports 2.4GHz WiFi with stronger wall penetration capability and does not currently support enterprise level authentication.

Once complete please tap on “Next Step”.

5. Point the lens of the camera at the QR code generated by the App about 7 inches away until you hear a “Ding” sound.

6. After a few moments the camera will provide a prompt sound indicating that the connection was successful. At this point the App will request that you place the camera at the location you wish to set it up at (you do not need to mount it at this point).

Please check the signal strength to ensure that it is adequate for this location then tap on “Next Step”.

Bluetooth Connected Camera

1. Click the “Add Now” button in the VicoHome APP, press and hold the camera switch button for 3 seconds to turn on the camera, and the APP will automatically search for devices that are on and not bound. Select the device you want to connect in the search results for the next step.

2. Enter the name and password of the Wi-Fi network you want the camera to connect to.

To ensure long-distance connection, the camera only supports 2.4GHz WiFi network with stronger wall penetration capability and does not support Wi-Fi with enterprise level authentication.

Please make sure that the Wi-Fi meets the requirements, click Next after completion, and the app can try to connect the camera to the Wi-Fi.

3. After a while, the camera will play a sound indicating that the connection is successful. At this point, please set a name for the camera on the app and select the location where you want to place the camera. Click Finish to complete the pairing.

Share VicoHome camera

When you need to view the VicoHome camera with other family members or friends, you can use this function.

Only the administrator whose account is bound with the camera for the first time can share and set the camera. Other members can only view the live or playbacks of the camera.

1. Find the camera you want to share on the App homepage or camera setting page. Find the button and enter the sharing page.

2. Click ‘Invite’ , and a QR Code will be generated for sharing

3. For the members you need to share, find ted orients camera’ in the “User” page to enter the scanning page.

4. Scan the QR code on your mobile phone, and you will receive the confirmation notification after success. The sharing will be completed after you agree.

Charge the VicoHome camera

App will remind you to charge your camera when the battery is low.

Please use the Type-C cable to plug into the 5V/1.5A charging adapter to charge the camera. During charging, the camera’s indicator light is solid yellow, and when the camera is fully charged, the indicator light will turn into solid green. It will take 8 hours to fully charge the camera.

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How to Fix 4G Camera Setup Failure?

If you’re experiencing issues with your 4G camera’s connection or binding process, this guide is here to help. We address a range of frequent issues and provide detailed solutions to ensure your surveillance system is operational and efficient.

Troubleshooting Tips for 4G Camera Setup

No SIM card in the device

SIM card can’t connect to the internet

Weak cellular signal near the device

Connect device failed

Device already connected to VicoHome account

Server connection timeout

Please check whether the device is emitting a beeping sound. If silent, double-click the power button or restart the device to enter pairing mode and try again.

Methods to Improve the SIM Card Network Signal

If you encounter poor network signals with your SIM card resulting in an inability to connect to the internet, you can try the following methods to improve the signal:

By following these steps, you can enjoy a seamless network connection experience with your 4G camera. If you encounter more specific issues, you can submit feedback on the app to get further technical assistance.

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FAQ

How to invite family and friends to use my VicoHome camera together?

Open the App and select your VicoHome camera on the home page. Click the share button on the home page or the “Share” in the camera settings to enter the sharing page, and then click “Invite ” to generate a QR code.

Your friends can now get some of the access rights by scanning the QR code in your phone.

Why doesn’t the Wi-Fi name appear when I connect to Wi-Fi?

On Apple devices with iOS13 and above, you need to turn on the

“location permission” for the app in the system settings and change it to “allow when using.”

Will the camera show red lights when night vision is activated?

The built-in infrared lamp beads make the camera only show some dim red lights when night vision is activated, but the image quality is still clear under no light environment.

What are the requirements for Wi-Fi?

Please use a 2.4GHz wireless network. The device does not support the 5GHz wireless network. Meanwhile, please set the WiFi authentication method to WPA2-PSK or other lower level of the security method. A password is required.

How far should the camera be placed from the router?

After testing, the WiFi connection distance can normally reach up to 150 meters in the open area. However, the actual situation depends on the strength of WiFi and its surrounding environment (thick walls, electromagnetic devices, large metal objects will all cause interference to the WiFi signals).

If the camera connection signal is weak or unstable, please place the camera as close to the router as possible.

What is the maximum length of recording time?

VicoHome Awareness subscribed users: Maximum recording time up to 3 minutes if you set duration to ” Auto”.

Unsubscribed users: The maximum recording time is 20 seconds.

How to quickly view videos by category?

Click the icon in the upper left corner of the “Library” page to start filtering videos by category. Select the category you want to see and then click “Save” to view the video playbacks.

What should I do when the VicoHome camera is in malfunction?

Long press the power button for 3 seconds to restart it.If there is no response, you can remove the rubber plug at the bottom of the camera. Press the reboot button to restart the camera while charging.

Add & Share Device

How to Create Separate 2.4GHz and 5GHz WiFi SSIDs on Your Router

How to distinguish 2.4GHz Wi-Fi and 5GHz Wi-Fi?

Why Most Cameras Only Support 2.4GHz Wi-Fi and Not 5GHz or Enterprise Wi-Fi

Can I watch the camera on my computer or tablet?

What are the permissions of shared users?

How to remove users or stop sharing?

Can two or multiple people be logged in?

What should I do if the camera reports an error?

Camera reports “Retrieve IP timed out”

Camera reports “Authentication error”

Camera reports “WiFi SSID not found”

Camera reports “Cloud service connection fail”

Camera reports “WiFi password error”

Can’t find the admin QR code?

Why is the connection unsuccessful after scanning?

Cannot find the QR code on the camera body?

How to add users or share vicohome camera with another person?

Live View

Introduction to Features in the Live View

How to do if I can’t hear the live sound? 

How to do if the image is upside down?

Why does the image/screen look blurry?

How to adjust the resolution of the live screen?

How to use Pan and Tilt feature?

How to adjust the video time?

How to view live stream?

How to use two way talk feature?

How to change the WiFi network for your camera?

How to improve wifi connection?

Why can’t I access the live stream?

What can I do if the camera is offline?

Motion Detection (Notifications & Recordings)

How to save cloud videos?

Can the videos only be stored in the Micro SD card?

What should I do if cloud videos can’t play?

Why are notifications delayed?

How do I know if my camera supports Motion Tracking?

Can the camera be installed behind a window/glass?

Why are the cloud videos deleted?

Why are there so many false notifications?

Can the notification sound be changed?

Where is the cloud video storage?

Can the deleted videos be recovered?

How to enable motion detection?

Can the camera record continuously?

What is Cool Down Time?

How to Set the Recording Duration?

How to delete cloud videos?

What should I do if the camera is not recording/detecting motions?

How to set sleep mode?

How to resolve the issue of not receiving notifications?

Why are there so many videos with no movements?

Charge Camera/Battery

What do different colors of the indicator light mean?

Will Wi-Fi environment affect the camera battery?

How can I extend the battery life?

How long does it take to fully charge the camera?

How to charge the camera?

Can the camera be used with a solar panel？

How to connect the Solar Panel to your Pan & Tilt Camera?

Why doesn’t the battery last long?

Why can’t the camera be charged?

Subscriptions/Awareness Service

Vehicle Mark Instructions

Guide to Package Alerts

Activity Zones: Setup & Use

How to Cancel a Subscription Plan

How to Request a Subscription Refund

How to Subscribe to the Awareness Service?

Learn About Premium Features with Awareness Service

How to Improve Bird Recognition Accuracy

What to Do If Your Subscription Payment Fails

A Comprehensive Guide for Bird AI

Micro SD Card

How to view videos on the Micro SD card?

How to record/save videos on a Micro SD card?

How to format a Micro SD card?

Remember Wi-Fi name and password after successful connection

Why is a log-in prompt message indicating no account has been registered, although the account has been registered?

How to reset the password?

Remember the password when logging in

Can the device volume be adjusted?

How to Turn on the Flashlight or Audible Alarm on Your Camera?

How to adjust the sensitivity of night vision?

How to enable night vision?

Introduction to MagicPix

Others

Is the camera waterproof?

How to find the serial number of camera?

What should I do if the camera malfunctions?

What should I do if the battery camera cannot be turned on?

Streaming Interconnection

What is Interconnect Streaming and High-Performance Encoding?

Why does my camera keep showing “Interconnecting…please wait”?

How to check if my camera is connected successfully?

Why is it saying “No camera currently supports Alexa”？

How to add Alexa Skills?

4G Battery Camera

How to Fix 4G Camera Setup Failure?

How to obtain APN information?

Introduction to 4G Battery Camera

4G Camera Unlimited Data Plan Guide

Troubleshooting Weak Signals in 4G Cameras

Troubleshooting 4G Camera Offline Issues

4G Camera SIM Card Guide

How to configure the APN information on the 4G Camera?

Can 4G Camera Be Connected to WiFi？

VicoHome Beta Testing Program

VicoHome Beta Tester Recruitment

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Pre Sale Questions

Q: “How long does it take to ship and arrive?”

It will ship in 2-3 days and arrive in 2-3 days except for remote areas

Q: “What I have to do when I need your support?”

If there is any problem with our camera, you can contact us freely via support@mubview.com and we will try our best to help you.

Q: “Do you guys offer a refund or exchange?”

Yes, if there is any problem with our cameras, you can contact us and we will offer refund and exchange.

Q: “Do I need a subscription to use the camera?”

If you don’t want to subscribe to the Cloud Service, you can use the Micro SD card to store the recording.

Q: “Do you have discounts or promotions?”

Yes. We frequently have many discounts and you can follow us on our website and social media to keep up with our new arrivals and discounts.

Q: “Do you guys provide customer support during weekends / holidays?”

Yes, we do. Please send your customisation requests to support@mubview.com, we will give you our quote. Thank you.

Q: “How can I use the Mubview Camera?”

Our cameras can support Mobile Phone and Tablet operation, you can download MUBVIEW or CloudEdge apps in app store or Google Play.

Add Camera

Why is the connection unsuccessful after scanning?

Please remove the plastic protective film on camera lens first. Please check whether you have reset the camera successfully. Long press the “reset” button until you hear the “boo gu” prompt. The WI-FI signal should be greater than 80%. And ensure you have input the correct WI-FI name and password. Kindly note that our device only supports 2.4Ghz WIFI connection. Scan the QR code on your mobile phone please try different angles and distances.
If you still fail to set up the camera. Please try another APP to connect. Our camera supports CloudEdge and Mubview two APPs. Please try to reset the WiFi router.

Camera reports a “device not found” error.

1.The WI-FI password is wrong.
2.Make sure you are using a 2.4GHz network used or the router is too far away, and the router settings are wrong.

Why is there no next button after selecting the camera type when adding a camera?

After selecting the type of camera, please directly click on the image on the right to proceed with the next steps

Internet

What can I do if the device is offline?

The reason why the camera is offline may be that the network signal connected to the camera is weak, the installation location of the camera is too far from the router, or the camera itself is weak in receiving network signals.
Check whether there are other devices near the camera that affect the camera’s connection to WiFi.
You can try to restart the router, reset the camera, and try connecting a camera near the router to see if the same situation still occurs.
Or after resetting the camera, connect to the hotspot of another mobile phone(2.4GHz), connect to the hotspot for a period of time, and check whether the offline situation still occurs.

Mubview Cameras FAQs

Why can’t I access the live stream?

If you’re having trouble accessing the live stream from your device, it’s likely due to issues with your internet connection. You can try various troubleshooting steps, such as checking your internet connection, moving the device closer to the router, restarting the router, using a Wi-Fi range extender, reducing network congestion, checking your internet speed, try refreshing or Uninstall and reinstall the APP, and adjusting network security settings.

How to change the Wi-Fi network for your device?

If you’re having trouble accessing the live stream from your device, it’s likely due to issues with your internet connection. You can try various troubleshooting steps, such as checking your internet connection, moving the device closer to the router, restarting the router, using a Wi-Fi range extender, reducing network congestion, checking your internet speed, try refreshing or Uninstall and reinstall the APP, and adjusting network security settings.

Camera shows “session timed out”?

1. Please check if other devices have logged in to the account at the same time.
2. Please check whether the mobile phone network is normal.

Motion Detection

How to enable motion detection?

a. To enable the motion detection feature, please tap the camera “setting” icon > tap “Alarm Management” > tap “Motion Detection” > enable “Motion Detection”.
b. The camera sensitivity can be set, with three gears of low, medium and high
c. You can set the recording time of the wireless camera by tap “Custom Mode”, there are 10 seconds, 20 seconds, 30 seconds (wired camera has option of 1 minute, 2 minute, 3 minute ). If you don’t want to receive too many notifications from the camera, then you can turn on only human motion detection.

Why the camera recorded videos even there is no movement?

This is how motion detection works: when the PIR sensor perceives a change in the environment, motion detection will be triggered. The change in the environment can be a moving object, light change, the alternation of hot and cold air, etc. Particularly common false triggers include trees shaking after being blown by the wind, the cold air of the air conditioning, etc.
If you have this issue, here are tips for you to adjust.
1. Change the position of the camera to avoid false triggers like trees or plants triggers.
2. Set “Detection Sensitivity” to “Low” or “Medium”. After doing that, the distance the PIR sensor can perceive will become shorter so that false triggers may be reduced.

Why are some movements missed?

Some users may feel it annoying that when the camera starts recording the person in the camera’s field of view has already gone. Or obviously and for sure, there is a movement in the camera’s field of view but the movement is not recorded. If you encounter the issue, here are tips for you.
a. Set “Detection Sensitivity” to “High”. After doing that, the distance the PIR sensor can perceive will become longer. When the camera’s detection sensitivity is “Low” or “Medium”, the camera will be more difficult to be triggered.

b. Ensure that the camera is connected to stable and good Wi-Fi. If your camera’s network connection is not in good condition, the cloud recordings may fail to be completed or the cloud recordings may fail to be synced to the “Library” in the app.
c. Please note that when you install the camera about 7 feet high and 10°～15° downwards, the motion detector will perform best. Besides, please note that the motion detector performs best for movements 5 feet to 20 feet (1.5 meters to 6 meters) from the camera.

Notifications

Why are notifications delayed?

Alert message notifications are delayed, It is usually caused by the poor network status.
What is the signal value displayed on your APP now?
The recommendation is to keep it at 80-90%.
You can try to connect the camera close to the router to see if the delay problem still occurs.
Please make sure that the mobile phone is connected to a good network signal.
You can try to connect the camera and mobile phone to the hotspot of another mobile phone for a period of time to see if there will be a delay.

Why can’t I receive notifications?

The failure to receive notifications may be caused by the following reasons, please check one by one:
The Mubview/CloudEdge app is not granted “Notifications” permission. When the “Notifications” permission is not allowed, your phone isn’t able to receive any notifications from the app. Please open the Settings app on your phone > search for “Mubview/CloudEdge” > tap “Notifications” and enable it.

The “Motion Detection” feature is not enabled. When “Motion Detection” is disabled, the camera isn’t able to be triggered by any movements, let alone notifications. Please open the Mubview/CloudEdge app > tap the camera “setting” icon > tap “Motion Detection” > enable “Motion Detection”.
The “Notification” feature is not enabled. When “Notification” is disabled, the camera is only able to record videos of the movements but isn’t able to send notifications to your phone. Please open the Mubview/CloudEdge app > tap the camera “setting” icon > tap “Notification Setting” > enable “Notification”.
The camera’s Wi-Fi connection or your phone’s network connection is poor or unstable. Please check and ensure that both your camera’s Wi-Fi connection and your phone’s network connection are good for receiving notifications.

Why are there so many false notifications?

This is how motion detection works: when the PIR sensor perceives a change in the environment, motion detection will be triggered. The change in the environment can be a moving object, light change, the alternation of hot and cold air, etc. Particularly common false triggers include trees shaking after being blown by the wind, the cold air of the air conditioning, etc. Here are tips for you to adjust:

1. Change the position of the camera to avoid false triggers.
2. Set motion detection sensitivity to “Low” or “Medium”. After doing that, the distance the PIR sensor can detect will become shorter so that false triggers may be reduced.
3. Use the ‘Alarm Plan’ function. Enter camera settings – “Alarm Management” – “Alert Plan” – Add Time Period. Do not receive notifications during the time period you have set.

Battery Problem

Why can’t the wireless camera be charged?

The following factors may cause charge failure. Please check one by one.
1. The charger is not supported or is defective. Please note that the camera only supports a charger with 5V output voltage.
2. The Micro USB charging cable is defective. Please check whether the charging cable is defective, you can use the charging cable to charge other devices, for example, your phone. If the phone cannot be charged, either, you may need to change a charging cable.
3. Please check whether the power adapter and charging cable are faulty, and check whether the wireless camera charging interface is abnormal.

What to do if the wireless camera’s battery does not last long?

1. It is recommended not to install the wireless camera on the roadside or in crowded scenes.
2. Set motion detection sensitivity to “Low” or “Medium”.
3. An alarm plan can be set to reasonably plan the wireless camera’s alarm and working time period.
4. Change Power Saving Mode, set the maximum shooting time of the wireless camera to 10 seconds.

5. If the wireless camera’s Wi-Fi connection is poor or unstable, it will keep actively searching for the network thus the battery will drain fast. Please try to place your wireless camera as close to the Wi-Fi router as possible. Thick walls, bricks, ceramics, electromagnetic devices, a large amount of liquid, and large metal objects may interfere with Wi-Fi signals. Please try to avoid these objects. If it still does not work, you may need to use a better Wi-Fi router or a Wi-Fi extender.

Why doesn’t the solar panel charge the camera?(Excluding doorbell cameras and wired cameras)

1. The charging performance of the Solar Panel depends on the local weather. Please make sure the Solar Panel can receive direct sunlight for several hours a day.
2. Please make sure the USB connector is fully plugged into the camera. Please note that there will be no gap if they connect properly, and their surface is flat.

How to charge the wireless camera?

To charge the wireless camera, a USB charging cable (included in the box) and a charger are needed. Please note that the wireless camera only supports a charger with 5V output voltage. A DC 5V/1.5A charger is recommended. The wireless camera indicates a red light for charging and a bule light for a full charge.

View the remaining power of the camera on the APP

View the remaining power of the camera on the APP

Share Camera

How to add users or share your camera with another person?

Device sharing operation process: Click the share button on the home page→Choose a camera to share→The sharer uses the APP to scan the QR code of the sharer→The sharer clicks to accept and the share is successful.
The shared users are not allowed to manage the settings of the camera, such as enabling or disabling Motion Detection & Notification, changing Light Setting & Audio Setting, or deleting cloud recordings.

Can two or multiple people be logged in?

For privacy protection and account security, one account can only be allowed to log in on one phone at the same time. If the same account is logged in on the second device, it will be forced to log out on the first device.
However, if you want to access your camera on two or multiple devices, you can achieve it by sharing the camera.
Notes:
Only the main account with cameras set up has the right to share his/her camera with other devices or people. Please make sure the shared user has been registered and logged in to the App first. Please make sure the shared user is in the same login environment/country as your main account (owner).

Cloud Service

Why the cloud service I purchased doesn’t have a 24/7 record?

You can investigate the reasons from the following two aspects:
a. You should purchase event records instead of all-day records. You need to slide to the bottom of the cloud service purchase, select all-day records, and then purchase. Please see the picture. You can go to paypal to apply for a refund and then purchase again.
b. Generally, after purchasing the all-day cloud service, it will automatically record for 24/7 hours. If the cloud service has not yet taken effect after purchasing, the reason may be that the camera’s 7-day trial period has not yet ended. After the 7-day cloud service trial period ends, it will automatically record for 24 hours.

Can I switch to other cloud service packages or merge them?

Sorry, after purchasing the cloud service package, you cannot switch to other packages or merge packages.You can go to paypal to apply for a refund and then purchase again.

Cloud storage：one camera, one account

Cloud storage supports one account per camera, It is recommend to try it for 7 days for free to see if the function is useful to you. After 7 days, you decide whether to buy it. If you don’t want to pay for it, you can choose to use an sd card, it is recommended to use a Class 10 SD card with a capacity of 2-128GB.

How to cancel automatic renewal?

For iOS users, to cancel the automatic renewal, please manually turn off the automatic renewal in iTunes/Apple ID settings at least 24 hours before the expiration time of your subscription. You can cancel it in iCloud payments, Setting – iTunes Store & App Store – Apple ID – View Apple ID – Account – Subscription, find our App, and close.
For android users, to cancel the automatic renewal, please manually turn off the automatic renewal in Google Play Store settings at least 24 hours before the expiration time of your subscription. You can cancel it in Play Store payments, Mine – Subscription, find our App, and close.

Please note that if you cancel within 24 hours before your service expires, you will still be charged for the next subscription period. The subscription service will end at the end of the next subscription period.

How to create an Activity Zone and how does it work?

To create an Activity Zone, please pap the camera “setting” icon > tap “Activity Zone” > tap the “+” icon at the upper-right corner.
After creating an Activity Zone, the app will send a notification to your phone only when a movement is detected within the Activity Zone. It is important to point out that all movements that occur in the camera’s field of view will be recorded, regardless of whether they are detected within the zone or not. So you can see that the Activity Zone feature only affects notifications.

Micro SD Card

How to record/save videos on a Micro SD card?

Please format the SD card first. Sometimes after inserting a Micro SD card, the camera will report “Please use the app to format your SD card first”, that’s because your Micro SD card is not the FAT32 format that the camera supports.
In this case, please tap the camera Setting > tap Recording management > tap Format to format it first. If it fails, please use a computer to format it into FAT32. If the Micro SD card is detected, you will hear “SD card detected” at the time when it is inserted, and you can see both the storage of the Micro SD card and “SD Card Video” in the app.

What SD card is recommended for the camera?

A. SD needs to be Micro SD, at least 10MB/S to transfer.
B. The camera supports up to 128G Micro SD card. (We recommend a 32G or 64G micro SD card for the camera)
C. The camera needs to insert the Micro SD card when the camera is turned off, otherwise the camera cannot detect the SD card.
If you want to know the specific brands of SD cards, I might recommend cards from well-known companies with years of business and quality products, such as SanDisk, Kingston, Samsung, etc.

Do I need to manually delete the videos on the SD card?

You don’t need to manually delete the videos on the SD card. When the SD card storage is almost full, the camera will automatically overwrite the first video on the SD card. If you need to save the videos on the SD card for a long time, to avoid being deleted regularly, you can save the videos on the SD card on the computer.

How to insert SD card?

There is a graphic similar to the SD card next to the SD card slot. There is a notch in the upper right corner of the graphic. This means that your SD card has a notched corner to the right, and then gently pull the SD card. Insert it into the card slot of the camera.

Account

How to register APP account?

To sign up for an account, you can use Facebook, email and your cell phone number.
1.Search for “CloudEdge” or “Mubview” on the App Store or Google Play and registration
2. Scan the APP QR code on the manual for download and registration

Why does the app not have a registration button?

Please try another APP to register. Our camera supports cloudedge and Mubview two APPs.
It may be an adaptation problem. First check whether the big font is set. If so, set it back first.
If this is not the problem, please provide the mobile phone model and Android version and app register screenshot.we will check it.

Why did I already register online and show on the app that my account does not exist

Sorry, the registration on our webpage and the registration on the app are temporarily incompatible. We suggest that you register your account on the app again to successfully log in on the app

I have successfully registered on the app and when I log in, it shows that the account does not exist

Sometimes it’s caused by app lag. There are two ways you can try. Firstly, you can directly enter your original account password on the registration page, and the camera can log in directly. Secondly, you can uninstall the app and log in to the next new version of the app.

APP Features Experience

No sound during the intercom?

For authorization to use the ‘Intercom’, you can set up to allow the APP to access your phone’s microphone.(Settings – Privacy – Microphone)
Or you can uninstall the app and reinstall it to make sure the microphone function is allowed.
Here are two possible reasons:

1. The problem with the mobile phone, the sound from the mobile phone is not picked up: it is recommended to check that the mobile phone does not have permission to the APP microphone; replace the mobile phone for a comparison test.
2. The problem of the camera: the speaker of the camera has no sound; it is recommended to confirm whether the speaker of the camera can work normally, such as whether the camera can make a sound when the camera is switched on or off or the alarm is turned on.

How to turn off the white light/spotlight?

Please find the Full Color Mode in the Image Settings, and then switch to Black and white night vision, which will turn off the camera’s spot light.

Doorbell tamper alarm on/off?

The doorbell camera has a tamper alarm, which can be turned on/off as needed to better protect your home!
When the camera detects that someone is trying to take the camera off when it is turned on, the anti-tamper alarm will sound.
Find the tamper alarm on/off in the live page of the camera or you can find the tamper alarm on/off in the motion detection.

Does it support viewing cameras on the computer?

Generally, our cameras can only be logged in on mobile phones and iPads. If you need to log in on a computer, you need to download the Bluestacks emulator, but please pay attention that the image quality is not smooth.

How to set the camera to turn on and off at regular intervals?

You can find privacy protection in the settings of the camera, and then click to enable timing management, so that you can turn on and off the function of recording video of the camera at regular intervals.

How do I find the Mac address?

You can open the phone hotspot, connect the camera to the phone hotspot, and then add the camera to the app. After successful addition, you can find the camera information of Mac address in the app’s settings.

Others

Connect the doorbell chime

1) Click the Edit icon in the upper right corner > Basic Functions, and select “Wireless Chime”.
2) Delete paired device
3) Press and hold the setting button above the Chime for 5 seconds to reset, and press the setting button again.
4) Chime will flash red and it is in pairing mode.
5) Click the “Chime Pairing” button in the App—-press the doorbell, Chime will be solid blue, that is, the pairing is successful

What should I do if the battery camera cannot be turned on?

Please try restarting the camera with the charging cable connected. You’ll find the reset hole near the power button, which is on the bottom of the camera and covered by a silicone cover(The reset button, power button, and SD card slot of the doorbell camera are located on the side.). Please open the silicone cover, press the reset hole with a pin from the box or a pointed tool such as a paper clip, then apply light pressure on the pin/pointed tool. Once you release the pin/tip tool, the camera will automatically restart, you will see the light (blue or white, depending on your camera model) light up and hear the startup sound, see if that helps.

After the camera is connected to the charging cable, check whether the indicator light next to the charging port is on. You can record a video of this operation and send it to our customer service.

How to find the serial number of camera?

You can click on the “Settings” button in the app and view the virtual ID of the camera in the device information.
Or you can check the serial number on the camera body. A serial number is a string that starts with 06 or 10.

How to find the order number of camera?

Please go to Amazon Mall – Personal Profile – find your camera order number.

How to solve the backlight problem of the doorbell camera?

How to solve the backlight problem of the doorbell camera?

Is a MAC address required when registering an APP account?

No MAC address is required when registering an APP account. After connecting the camera, you can find the MAC address of the camera in the detailed information of the camera.

2N IP Intercoms – Factory reset

If needed, you can return the device to the factory settings. In case you can access the web interface (know the login password), you can backup the configuration and use the software reset with possibility to keep the network settings. Otherwise there is available the hardware reset.

The factory reset erases the licence key (if entered) as well, we recommend you to store it for entering it back after the procedure.
In case of on-line installation, the device can get the license back from our license server by itself.

Prerequisituis

Software reset

Hardware reset

Please click on the part (model) you are interested in and it will be displayed for you.

2N IP Audio/Video Kit

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• Watch and hear (if connected speaker) this LED / beep sequence

approx. 15 seconds	approx. 3 seconds	approx. 3 seconds	approx. 3 seconds	approx. 3 seconds
__  _     __  _	__  _     __  _	__  _     __  _	__  _     __  _	__  _     __  _
.	)	))	)))	))))

•

• Release the RESET button immediately when the last step starts (when you hear 4 beeps).
If pressed longer till finishing boot, then factory reset is not proceeded.

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2N IP intercoms – Firmware upgrade

We always recommend to have the latest firmware in your devices. This article will guide you through the upgrade procedure even if there is a very old version at this moment.

Prerequisities

Feature properties

If your firmware version is lower than 2.31.1

Then use the offline upgrade method guided later; when you are on 2.31.1, you can use the online upgrade method as well.

Please note that some intercoms were launched later and thus some older firmware versions may not exist for them. Simply continue with the next higher version than it currently has.

Configuration backup

Offline upgrade method

Online upgrade method

Downgrade firmware

2N IP Intercoms – How to add user access credentials

This FAQ describes how to add access credentials to 2N IP intercoms and Access Units. These scenarios can be used on following devices:

RFID card access

To add a new RFID card to the unit, you need to first find the ID of the card. Please put the card on the reader and then see the unit’s log in Status -> Events. You will see the event “CardEntered”, you need to see the “uid” parameter. Scroll to the right and copy it:

Now please go to Directory -> Users. You can either create a new user (1) or edit an existing one (2):

In User details, go to User Cards and paste the card ID here:

Now the RFID card access has been created.

Saving a new RFID card’s ID can be also done with 2N USB RFID reader. A driver is needed for this device, more info is here. When the driver is installed, you can start scanning from the reader by clicking the button next to the field for Card ID.

Fingerprint access

To setup a fingerprint access, go to Directory -> Users -> select User -> User Fingerprints -> click on one of the highlighted buttons. Left one is for assignment via 2N External Fingerprint reader. Right one is for assignment via reader module mounted on a unit:

Now select the finger you want to use and click Scan Finger:

Now you need to scan it 3 times and save it:

Now you can choose what this fingerprint will be used for by clicking on the highlighted button:

By default, Open door option is selected. Silent Alarm option is for triggering a silent alarm when this finger is scanned. F1 and F2 Automation option is for use in Automation scenarios. After you set the correct function, click Save and Quit.

PIN code access

There are several ways of adding a PIN code access to the device:

1) The PIN code is associated with the respective Switch

In this case, when the correct PIN is entered, unit will not show which User activated the switch, it will just show that the correct PIN was entered and the switch was activated. You can set this in Hardware -> Switches -> (for example) Switch 1 -> Activation Codes. You will also need to make sure that Keypad, DTMF or Keypad only option is active. After you enter the code, click Save:

2) The PIN code is associated with a User

In this case, using a PIN code will generate an Event in the unit that will inform which User’s PIN code was used. In this scenario, each User has their own PIN code(s). To configure this, go to Directory -> Users -> select the User -> User Codes:

PIN Code option – this PIN code will activate a Switch that is associated with Door (in Hardware -> Switches). Good for scenarios where each User needs their own PIN code and they need to control just one Switch.

Switch codes – these codes are associated with respective Switch. User can control each Switch individually and those PIN codes are associated with this User only. The fields for codes here are greyed out if the respective Switch is not enabled. You can enable a Switch in Hardware -> Switches.

QR code

To be able to use QR codes for authentication, you need to first enable this function, you can do so in Services -> Access Control -> Entry rules -> QR code reading:

To create a new QR code credential, go to Directory -> Users -> select a User -> User Codes:

Virtual Card

For more information about Virtual Card, please refer to this manual: Virtual Card ID – What is it for and how to set it up

Bluetooth access

For more information about adding a bluetooth access credential, please refer to this manual: Bluetooth, 2N® Mobile Key – Opening door with Bluetooth

License Plate Recognition

For more information about adding a car’s license plate as an access credential, please refer to this manual: License Plate Recognition (LPR) – how to configure it?

2N® Access Unit – Configuration backup – How to backup configuration and how to capture a trace? Electric output – How to set electrical outputs on 2N Access Units

2N IP Intercoms – IP Address retrieval

You have to know your intercom IP address to log in to the integrated web server. Upon purchase or factory reset, the device is set to the dynamic IP address mode – it retrieves the IP address automatically if there is a properly configured DHCP server in the LAN. If no DHCP is available, you can operate it in the static IP address mode.

You can retrieve the IP address by our 2N® Network Scanner
2N® Network Scanner – Locating 2N devices in the network

Or you can let the intercom tell you the IP address by itself (guided in this article).

Prerequisities

How to retrieve the IP address by the inbuilt speaker

Specific procedure for each IP intercom model

◦ press 5x the quick dial button
(versions with 3 or 6 buttons – use the middle quick dial button on the right side)

◦ press 5x the quick dial button on the main unit 

◦ Wait until the end of the introductory animation on the display after starting/restarting the device.
The moment the home screen appears (after approx. 20 s), place your finger in the left-hand upper corner of the display for approx. 5 s.

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2N IP Intercoms – User sounds uploading

You can upload up to 10 user sound files into the intercom and use them in your scenarios, e.g. to welcome your visitors with your voice message when opening the door.

Prerequisities

Uploading a prepared sound file

Recording a sound file directly to the 2N IP Intercom

You can also record the sound directly to the device using your PC microphone.
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2N IP Intercoms – Integration with 3rd party NVR/VMS systems without ONVIF and RTSP

You’ve got a 2N IP intercom and would like to integrate it with your NVR or VMS systems. Your first choice would usually be to use ONVIF but this requires the GOLD license. Or maybe you’d just like to quickly take a look who’s in front of your intercom from your web browser?

For cases like these, you can view the camera feed using HTTP API

Prerequisites

HTTP API setup

How to view the camera feed

https://IP_address/api/camera/snapshot?width=1280&height=960&fps=15

Where to view the camera feed

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2N IP Intercoms – Diagnostics and Troubleshooting

Have you found an issue with our 2N IP Intercom?
Don’t worry, we will show you diagnostic tools and troubleshooting options to make everything running as expected.

Prerequisities

What you can try yourself

Before contacting the technical support team (which will be described later on), you can try some few things yourself.
Depending on your technical skills, you can choose from basic or advanced methods.
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Basic methods

Advanced methods

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We are happy to help

In case of any issue, feel free to contact the technical support of your local distributor or directly contact the 2N technical support team.
Here are mentioned all the ways how you can contact the 2N technical support team: https://www.2n.com/support/technical-support
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We will be glad, if you can tell us following information for the smooth process, it will make it easier for both parties.
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2N IP intercom into My2N using the Security Code

The My2N Management Platform is a powerful cloud-based platform that makes managing and configuring the devices in your project’s solution more efficient.
My2N cloud includes video calling from an IP intercom to a smartphone or a tablet.

Prerequisites

Locate Serial Number and Security Code

Add 2N IP intercom into your My2N site

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What to do next for call feature

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Battery-powered cameras, on the other hand, offer flexibility and easy installation, which makes them ideal for smaller spaces or people who move a lot.In this guide, we’ll break down the pros and cons of both wired and battery-powered security cameras. By the end, you’ll know which type best fits your needs, budget, and home security goals.

The wired advantage: Constant power and reliability

Wired security cameras are a top choice for reliable home security. They draw power from electrical outlets or Power over Ethernet (PoE) cables, ensuring they stay operational 24/7. This constant power supply supports high-resolution video and clear audio, perfect for identifying potential threats and gathering evidence.

One of the main benefits of wired home security cameras is their superior video and audio quality. With a steady power source, these cameras can capture high-resolution footage and crystal-clear audio.

For everyday homeowners, wired security cameras offer significant advantages. They provide consistent surveillance without the need to worry about battery life, and their reliable performance ensures continuous monitoring of your property.

Wired cameras integrate with existing security systems and electrical circuits, creating a cohesive and centralized setup. Wired cameras are also less vulnerable to hacking since they are physically connected to a secure network, reducing the risk of unauthorized access or interference.

While installation might be more complex, involving cables and drilling, the long-term benefits of constant power and reliable performance make wired cameras a great option for comprehensive home security. Wired security cameras provide unmatched peace of mind for businesses or homes where every detail matters.

The wireless advantage: Flexibility and mobility

Wireless, battery-powered security cameras bring unique advantages for those seeking flexibility and mobility. Ideal for people who move homes often or smaller businesses with limited space or budgets, these cameras are easy to install without complex wiring or drilling.

One major benefit of wireless cameras is their reliability during power outages. Unlike wired cameras without battery backup, wireless, battery-powered, and rechargeable battery cameras keep working when the electricity goes out, ensuring continuous surveillance and added security during unexpected power disruptions.

Another advantage is their portability. Wireless cameras can be easily moved and set up in new locations, making them perfect for renters or those who frequently relocate. Simply bring the equipment with you and set it up without the hassle of rewiring.

While wireless cameras may have some limitations in video quality and storage compared to wired options, modern advancements have significantly improved their performance. Many now offer high-resolution video, advanced motion detection, and cloud storage, making them a solid choice for flexible and reliable home security.

With wireless security cameras, you get the convenience of easy installation, the reliability of battery power, and the flexibility to adapt your surveillance setup to your changing needs.

Wired vs. Battery Powered Security Cameras

Installation considerations

Choosing between wired and wireless security cameras impacts the installation process significantly. Each option has its pros and cons, and understanding these can help you make an informed decision.

Wired security cameras offer unmatched reliability and performance but come with a more complex installation process. You’ll need to run cables through walls, ceilings, and floors, which can be challenging, especially in older homes. This often involves drilling holes and running wires both indoors and outdoors, potentially affecting your home’s appearance.

That’s why at Acme, we offer professional installation for every security system. You can sit back and let our security professionals take care of the wiring and connecting. This way, you can enjoy your security system without the hassle of having to lift a finger.

Wireless, battery-powered cameras are much easier to install. There’s no need for complex wiring or drilling, so you can set them up quickly, often without professional help. These cameras are ideal for temporary setups or locations without easy access to power outlets.

To sum it all up, here are the main considerations for wired versus wireless security cameras when it comes to installation:

Choose wired cameras for a more permanent, reliable security. Opt for wireless cameras for flexibility, portability, or an easy setup.

Power backup solutions

Having a backup plan for your security camera system during power outages is crucial. Both wired and wireless systems offer solutions to keep your home protected.

Wired cameras can be connected to an uninterruptible power supply (UPS). This ensures they keep running during short-term outages. However, the backup time depends on the UPS battery capacity and the power consumption of your devices. Adding modems and routers can drain the UPS battery faster.

Wireless, battery-powered cameras excel during power outages since they rely on internal batteries. They continue to function seamlessly without needing additional backup sources. Keep in mind, though, the cost of replacement batteries over the life of a wireless camera.

When comparing wired and wireless security cameras, the main things to consider regarding how the footage gets backed up are:

To protect wired systems from outages, ensure you have a UPS or generator. For a wireless camera system, sufficient battery power will keep the camera operational during an outage. Ensuring a reliable power backup plan is essential for maintaining home security during outages.

Video quality and performance

When it comes to security cameras, reliable, high-quality surveillance is key.

Wired cameras capture high-quality video and audio. With a steady power source, they can record at higher resolutions and frame rates, ensuring clear footage for identifying threats and gathering evidence.

Wired cameras also offer reliable storage, continuously recording and storing footage locally on a DVR or NVR system, so no critical moments are missed.

Wireless, battery-powered cameras may have lower video quality to conserve battery life, resulting in less detailed footage and potentially less accurate motion detection. They often rely on cloud or limited local storage, which can create gaps in coverage.

Here are the key takeaways regarding wireless versus wired security cameras’ video quality and performance:

For the best video quality and performance, wired cameras are the best choice. Wireless cameras offer flexibility and ease of installation, with modern advancements improving their capabilities. Choose based on your specific needs and priorities.

Cost considerations

When choosing a home surveillance system, consider the financial aspects alongside security and performance. Both wired and wireless cameras have different cost implications.

Wired security camera systems are generally more expensive initially. Costs include cameras, DVRs or NVRs, cables, and possibly professional installation. However, wired cameras have lower long-term maintenance costs since they don’t need battery replacements.

Wireless, battery-powered cameras usually have lower upfront costs due to fewer components and easier DIY installation. However, some offer optional power cables at an extra cost, avoiding frequent battery replacements. In addition, wireless cameras require regular battery monitoring and replacements, adding to ongoing expenses.

When you’re mulling over the cost differences between wired and wireless security cameras, here are the top things to consider:

For wired camera systems, long-term savings and reliability may offset the initial cost of wired systems. Some might prefer wireless cameras for their lower initial cost, despite ongoing battery expenses. Consider both upfront and long-term costs to choose the best value for your home security needs.

Acme wired security camera options

Upgrade your home security with Acme’s smart technology and advanced features. Our wired security cameras come with B&W infrared night vision, ensuring clear visibility even in low-light conditions. Add-ons like floodlight cameras enhance your security setup, providing bright illumination and extra coverage around your property.

Integrate our Video Doorbell Camera Pro with your smart home system for seamless monitoring of your front door. The Acme Doorbell Camera Pro stands out with its 1080p HDR video quality, providing sharp and detailed images. The camera offers a 180-degree vertical field of view, capturing the entire front porch, including packages left on the ground. It features advanced motion detection with Smart Deter, which actively deters potential thieves by emitting a loud tone and illuminating an LED ring when someone lingers on your doorstep.

Enjoy two-way audio for real-time communication with visitors, allowing you to speak directly through the doorbell using your smartphone. The camera integrates seamlessly with the Acme app, granting you access to live views and recorded clips, ensuring you can keep an eye on your home anytime, anywhere. Receive instant notifications on your mobile device for any detected activity, so you’re always aware of what’s happening at your front door.

Our cameras are designed for versatility, with options for both indoor cameras and weather-resistant outdoor models. All of our services come with professional setup for easy installation. With features like a wide field of view, you can customize your surveillance to cover every corner of your property.

Store your footage locally on a microSD card or use cloud storage with manageable monthly fees. Enjoy the convenience of Wi-Fi connectivity, ensuring a stable and reliable connection to your home network.

Say yes to smarter, more effective security with Acme’s advanced surveillance cameras, designed to keep your home safe and secure.

Secure your home with Acme

Choosing the right security camera system is crucial for your family’s safety and property protection. Wired security cameras offer reliability with superior video and audio quality, seamless integration, and robust storage, but require a more complex installation process and come with higher upfront costs.

On the other hand, wireless security cameras provide flexibility, easy installation, portability, and functionality during power outages. Still, they may have lower video quality and higher ongoing costs due to battery replacements.

Your choice depends on your needs, priorities, and constraints.

To learn more about how security cameras from Acme can keep your home and family safe, contact us today.

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Smart Motion Detection Cameras
Security Camera  carries cameras with incredible features for security, such as Smart Motion Detection Cameras also known as SMD+!

Motion Detection is a technology that has been utilized for years to detect changes in image quality on DVRs and COAX cameras. With the addition of AI, it has now become even more powerful! Before we go into why SMD is so great, let’s examine what motion detection is and what it does!

General Motion Detection and its function is to detect (see) movement (signature) via pixel changes in the image. What it means is that if an object moves within the camera’s field of view, the camera’s motion detection function will be able to see it by knowing that the pixels in one frame are significantly different than thus of the previous frame. There are a variety of possible outcomes from this, including recording, alerting through the app, and even triggering an alarm out. You can describe it as simple as that! How does it work, you ask?

First knowing what pixels are helps understand this process. The pixels that make up an image or screen are what makes up the picture. When a motion detection sensor compares two images, it is looking for how the pixels appear in one moment and how they appear in the a following frame, or still image.

In general, cameras take in a fixed view from any given place and process the pixels in the image as they might remain the same. In this example, the floor and walls, street signs, and other static objects aren’t likely to suddenly shift. These static elements make up the pixels in the image, and motion detection can identify when they change. Though subtle changes such as shadows might occur, MD is unable to detect them due to their gradual nature. A car or a person crossing the scene, on the other hand, may result in a sudden and chaotic change in pixels. MD might consider a motion event as a consequence of a sudden change in pixels.

When it comes to motion detection, there are three critical aspects that determine whether or not a change in pixels is considered a motion event. These settings are adjustable from most IP cameras, and they are referred to as sensitivity, threshold, and anti-dither. You can fine-tune your Motion detection to ensure that objects are of similar size or movement, moving more or less, and for a longer or shorter period of time.

Motion detection is an essential aspect of recording motion pictures. It’s crucial to identify suspicious activity in the moment in order to obtain a notification on your cell phone or through email if an unexpected event occurs. After all, motion footage is recorded when a recorder captures motion footage. The yellow tinge on the video frame that identifies it as motion-tagged footage is usually used in addition to the standard green tinge when a non-motion-tagged recording. By saving recording space, you can find footage that might have an event in it faster. Additionally, you can limit the size of the data file by setting your cameras to record only when motion is detected.

Motion Detection is helpful, but from, time to time it can produce errors or false alerts like any security technology. That’s why we have introduce Smart Motion Detection Cameras to help aid with motion detection even further.

Smart Motion Detection Cameras 2024

With Smart motion detection, SMD DVRs can process advanced video data calculations on the fly, eliminating human or vehicle objects from the picture. That’s what AI-powered SMD DVRs do! With SMD, this AI function can use its processing power to eliminate objects from the picture entirely.

You now have the ability to monitor a scene for motion, but limit that monitoring to only for the specific things you want it to look at! Imagine a busy parking lot full of cars that is normally off-limits to pedestrian traffic outside of employee activity. No longer will your SMD-powered DVR remove all vehicle targets when it applies to only moving where they shouldn’t! In the same token, you can focus your SMD system exclusively on people targets, eliminating anything it deems nonhuman from the events list. No more cats, raccoons, leaves, or squirrels activating your motion alerts at night!

Hybrid DVR systems are currently the only AI-based alert tracking systems that can really take alert tracking to the next level using SMD and SMD+. COAX-based systems are now even more viable than ever before, thanks to SMD and SMD+. We now carry COAX and IP cameras as well, which makes adding an IP camera to a Hybird DVR system feasible!

SMD is also available on our IP camera systems natively, which means no matter what type of system you have and are upgrading, or if your purchasing something new, you can rest assured we can help you get the power of SMD  and Smart Motion Detection Cameras working for your location today!

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Get Started with Verkada Intercom Set up and connect your Verkada intercoms Updated over a week ago

Required. You need Org Admin and/or Site Admin permissions for your Verkada Command organization to complete these actions.

What you need

Create a site

Sites are the logical way of grouping and managing devices within your Command organization. Site-level permissions make managing and viewing your devices easier. See Manage Your Sites and Subsites for more information on site creation and management.

Add an intercom

At least one intercom needs to be added to Command before you can see the Intercom tab in the All Products menu. Intercoms can be added to Command from the Devices page. See Add an Intercom to Your Site for more information.

Connect a door

You can pair an existing access-controlled door or wire a door to the intercom that can be unlocked by an intercom receiver. See Configure a TD52 and Wire a TD52 Video Intercom for more information.

Configure receivers

Receivers allow you to answer calls from an intercom and unlock any associated doors. See Add and Configure Receivers in Intercom for more information.

Licensing

Every intercom you manage in Command will need a license. Verkada licensing is applied for each Command organization, and the licenses co-term to a single expiration date. Your licenses may have been automatically added if you claimed your devices via order number. Otherwise, manually add the licenses from the Admin page. See Manage Your Licenses for more information on adding and managing licenses.

Connect your intercom

Recommendation. While Verkada intercoms are considered low-voltage devices that do not require a certified electrician to install, we strongly recommend you work with a system integrator or other professional for installation.

Please refer to the intercom setup guide for instructions on mounting and wiring the door port.

Power and network

Verkada intercoms use Power over Ethernet (PoE) for power and communication over the LAN. In most cases, intercoms will connect directly to an 802.3af PoE standard switch. PoE injectors can be used when a PoE switch is not available. See the intercom’s datasheet for more information.

Check network settings

Verkada intercoms are designed to be plug-and-play. However, if your environment includes a firewall with custom rules and policies, you may need to make some configuration changes to get your access controllers connected to the cloud. See Intercom Network Settings for more information.

Roles and Permissions for Intercom

Roles and Permissions for Intercom

Learn more about Verkada Intercom roles and permissions

Updated over a week ago

This article describes the set of roles and associated permissions for Verkada Intercom.

Verkada intercoms setup guide v1

Verkada Intercom permissions determine who can receive calls, view intercom video, and unlock intercom doors. Intercom permissions depend on your site-level permissions, and whether you’re configured as a Receiver.

At a high level, these are the permissions granted to each level of Intercom devices:

Site-level roles

Receiver

Required. You must be configured as a receiver to receive calls.

If you’re a Verkada Intercom Receiver, you have the baseline receiver permissions (as shown above). These baseline Receiver permissions combine with site-level permissions to determine overall intercom permissions within a certain site.

For example, if you’re a Receiver for a particular intercom, and a Site Viewer, you get all the Receiver permissions, in addition to the ability to view historical video and events.

Note: Receivers, such as Desk Stations and Session Initiation Protocol (SIP) phones are not tied to a Verkada Command user. This means that the user can only get Receiver permissions, regardless of the user’s site-level permissions.

Regardless of their site-level permissions, a Receiver can:

Live-View Only

Site Viewer

Site Admin

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Verify a user’s eligibility to receive Verkada Pass calls

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Set Org Admin permissions

Revoke Org Admin permissions

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Set site and subsite permissions

You can set site and subsite permissions by adding a user, a group, or by existing users and groups.

Add a user

Add a group

Existing users and groups

You can set the site and subsite permissions for existing users and groups by managing the user roles or the sites.

Manage roles

Manage sites

Intercom Network Settings

Intercom Network Settings

Learn about the required network settings for Verkada Intercoms

Updated over a week ago

This article outlines the required network settings that your Verkada Intercom needs to communicate with Verkada Command. For more information on the required network settings for other Verkada product lines see Required Network Settings.

Note: Verkada devices are incompatible with LANs that require proxy servers or Secure Socket Layer (SSL)/Transport Layer Security (TLS) inspection. If either is in use, a bypass for all Verkada devices must be implemented for Verkada devices to communicate with Verkada Command.

Status LED

A flashing blue status LED on the top of the intercom indicates the intercom is not communicating with Command. If you see this behavior, check that the network is set up correctly with the intercom’s requirements. If the problem persists, contact Verkada Support.

IP address

Intercoms must be assigned an IPv4 address to communicate on the LAN and to Verkada Command. Intercoms use Dynamic Host Configuration Protocol (DHCP) and User Datagram Protocol (UDP) to obtain their IP addresses and network configurations.

If you require your intercom to have a specific IP address, create a DHCP reservation using the device’s Media Access Control (MAC) address (found on the device’s label).

Domain Name System

Intercoms use the DNS server to resolve Verkada’s fully qualified domain names (FQDN) to IP addresses to communicate with them. Your DHCP server tells the intercom where the DNS server is on the network and the intercom communicates using UDP port 53.

Note: DNS over HTTPS (DoH) is currently not supported.

Power

Intercoms are powered through Power over Ethernet (PoE). This means the network switch needs to provide power to the intercom, or a PoE injector needs to be utilized. For specifics on power requirements, see the Intercom datasheet.

Firewall settings

Intercoms require access to many endpoints to ensure they can communicate with Command and all features will be accessible. Many customers may want to allow the intercoms to communicate with the general required endpoints.

These are the general domains to allow, applicable for all organization-regions:

Region: United States

Standard Verkada Endpoints

NTP Endpoints

Streaming Endpoints

Calling Endpoints

Access Control Endpoints

Cloud Backup Endpoints

Region: Europe

Standard Verkada Endpoints

NTP Endpoints

Streaming Endpoints

Calling Endpoints

Access Control Endpoints

Cloud Backup Endpoints

Mount a TD52

Mount a TD52

Learn how to mount the Verkada TD52 Video Intercom

Updated over a week ago

Use this article to learn how to mount a Verkada Intercom (TD52). Once you complete the mounting, you can connect the TD52 to the network.

Before you begin

You can mount the TD52 using a flush mount or using a mounting bracket. We recommend that you verify the contents of your box and make sure you have the tools you need

Contents of your box

Tools you need

Choose your mounting option

Whichever mounting option you choose, you should remove the front cover of the TD52 to access the screw holes that allow you to install on a mount.

Use a flush mount

The TD52 comes with a flush mount in the box. You can use the screw holes of the flush mount to mount the Intercom (see image below for visual):

Mount directly to a wall

Use a mounting bracket

You can use the mounting bracket to install the TD52 on to various surfaces that the flush mount plate cannot, where they’re typically used to mount the TD52 on an exterior surface.

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How do I remove a device from my Arlo account? – Arlo Secure 4.0

How to Upgrade Firmware Using the Amcrest IP Config Tool

The firmware for your device can be upgraded manually using the Amcrest Smart Home IP Config tool. Before proceeding, please make sure your device is still connected to the same network as the device that is using the Amcrest IP Config tool. To download the Amcrest IP Config tool, clickhere

For more information on how to manually upgrade the firmware, please refer to the information provided below.

Step 1:Locate the .bin file for your specific device.

Step 2: Open the IP config tool, select your device and click Login.

Step 3: Enter the username and password for your device and click OK.

Step 4: Click on the Upgrade tab.

Step 5: Click Open File and access the .bin file and click Upgrade.

Allow the device to upgrade, the device will go offline and reboot. Once the reboot is finished the device will come back online (solid green LED) and you will be able to access the device again.

Load More :

• Amcrest NVR Troubleshooting
• How To Upgrade HDCVI firmware for Amcrest XVR

Wi-Fi Best Practices (Amcrest Smart Home)

Most Wi-FiAmcrest Smart Home devices have a communication distance of up to 164ft (open field) however if you notice the device is going offline regularly or becomes unresponsive your network and the location of the device may play a huge role in its ability to function properly. For more information on location and how it affects a Wi-Fi device, please refer to the information provided below.

Location: How far is the device is from the wireless router.

• Larger distances can be affected more by interference and be susceptible to connection issues. This can cause the hub to go offline which will also affect the sensors.
• Actual distances can vary drastically by the type of router. If connection issues arise, then a Wi-Fi extender should be considered.

Range Limiting Factors

Reflection: The signal reflects back.	Scattering: The signal scatters back into multiple new signals.	Refraction: The signal bends as it travels through an object (e.g. glass window).	Diffraction: The signal changes direction as it passes around an object.	Attenuation: The signal strength weakens as it passes through an object.

Wi-Fi signal strength decreases as it passes through different types of material. Try to position your wireless camera and receiver where the signal does not pass through metal or concrete blocks, which can significantly reduce signal strength (as shown in the information provided below).

Plastic & Wood: 10 – 30%

Brick: 30 – 50%

Concrete Cinder Blocks: 50 – 70%

Metal & Metal Cladding: 70 – 90%

Note: Signals that must pass through wet or moist materials (e.g. shrubs and trees) may be significantly reduced.

Using Amcrest Smart Home Products with Amcrest View Pro

Amcrest Smart Home devices such as deterrent cameras, doorbells, or other related Amcrest Smart Home devices, excluding battery cameras, are capable of connecting to both the Amcrest Smart Home app as well as the Amcrest View Pro app.

However, since Amcrest Smart Home devices function primarily on a cloud-based platform setting up an Amcrest Smart Home device to the Amcrest View Pro app will result in only live view being available and must be set up first using the Amcrest Smart Home app. If using push notifications, please make sure push notifications settings are established in the Amcrest Smart Home app, prior to adding the device to view pro. For more information on activating push notifications, click here.

For more information on how to add your specific device using the Amcrest Smart Home app, please refer to the Quick Start Guide for your specific device.

If you would like to view your Amcrest Smart Home devices using the Amcrest View Pro app, please refer to the information provided below.

Adding an Amcrest Smart Home Device to Amcrest View Pro

Please make sure your mobile device and Amcrest Smart Home device are connected to the same network during setup.

Step 1: Open the Amcrest View Pro app.

Step 2:  Tap on the Settings ( ) icon in the upper left corner and tap on Device Manager. Then tap on Add Device.

Step 3: Tap on Search Device. 

Step 4: Select your Amcrest Smart Home device from the Device List. Tap on Connection Type to continue.

Step 5: Tap on P2P Setup

Step 6: Enter a name for your camera in the Device Name field and enter the password for your device in the Password (default is admin) field. The password used in this field will be the password originally set for the camera in the Amcrest Smart Home app.  Tap Start Live View to continue.

Your Amcrest Smart Home device has now been added to your Amcrest View Pro app.

Note: Live view features such as, microphone, speaker, etc will be available in the Amcrest View Pro app. Other features such as playback, configuration, etc will not be available. To access and use these settings, please use the Amcrest Smart Home app.

How to Connect An Amcrest Smart Home Camera to the Amcrest View Pro App Using the Camera’s QR Code.

Amcrest Smart Home devices such as deterrent cameras, doorbells, or other related Amcrest Smart Home devices, excluding the AB2WFSET, are capable of connecting to both the Amcrest Smart Home app as well as the Amcrest View Pro app.

However, since Amcrest Smart Home devices function primarily on a cloud-based platform setting up an Amcrest Smart Home device to the Amcrest View Pro app will result in only live view being available and must be set up first using the Amcrest Smart Home app.

For more information on how to add your specific device using the Amcrest Smart Home app, please refer to the Quick Start Guide for your specific device.

Please note, the recommended set up method for adding an Amcrest Smart Home device to your view pro app will be using the built in Device Search option that can be found in the Amcrest View Pro app. For more information on how to add the device using the device search menu, click here.

However, if you would like to view your Amcrest Smart Home devices using the Amcrest View Pro app, and connect using the QR code that is found on your device, please refer to the information provided below.

Please make sure your mobile device and Amcrest Smart Home device are connected to the same network during setup.

Step 1: Open the Amcrest View Pro app.

Step 2:  Tap on the Settings ( ) icon in the upper left corner and tap on Device Manager. Then tap on Add Device.

Step 3: Tap WiFi Camera and select the Add Connected Device tab. Tap P2P Setup. 

Step 4: Locate the QR code found on your device and scan the QR code.

Step 5: The information found in the S/N will need to be updated. Please remove the extra wording found in this field and verify the serial number is entered correctly. The serial number will start as “Z” followed by 13 characters (letters and numbers. This information can be verified on the serial tag of the device as well if needed. Tap Next.

Note: If you do not remove the additional wording it will result in a failure to connect as the serial number for the device is registering as invalid. Please make sure the correct serial number is being entered into the app before tapping Next.

Step 6: Enter a name for your camera in the Device Name field and enter the password for your device in the Password (default is admin) field. The password used in this field will be the password originally set for the camera in the Amcrest Smart Home app.  Tap Start Live View to continue.

Your Amcrest Smart Home device has now been added to your Amcrest View Pro app.

Note: Live view features such as, microphone, speaker, etc will be available in the Amcrest View Pro app. Other features such as playback, configuration, etc will not be available. To access and use these settings, please use the Amcrest Smart Home app.

SDK Programming Guide For Amcrest Smart Home

To download the latest SDK for your device please click on the link provided below.

Amcrest_SDK_Programming_Guide.pdf

How To Externally Format a MicroSD Card to FAT32

How To Externally Format a MicroSD card 

If you are unable to format your microSD card using the Amcrest Smart Home app you can also format it using the GUI format tool provided in the link below.

• GUI Format Tool.exe
  (80 KB)

Note: A microSD adapter or USB microSD card reader will be required to read the MicroSD card on your computer. Mac users, click here.

Step 1: Download and load the GUI Format Tool.

Step 2: Insert your SD card into your computer and allow the program to read the card.

Note: Uncheck the Quick Format checkbox if you would like a full format of the SD card. Formatting the SD card will remove all information and data from the card and format the card to FAT32.

Step 3: Click Start in the FAT32 Format menu and allow the program to format the card. Click OK to continue.

 Step 4: Allow the program to finish formatting the SD card. When finished, click the Close button to close the program.

The microSD card has now been properly formatted to FAT32. Remove the microSD card and insert it into your device.

Amcrest Smart Home App Icons Explained

See below for a chart that details what each icon of the Amcrest Smart Home app:

How to Disable the Indicator Light on Your Amcrest Smart Home Camera

The Indicator light on your camera can be disabled or enabled using the Amcrest Smart Home app. For more information, please refer to the information provided below.

Step 1: Log in to the app and access your device.

Step 2: Tap on the Settings icon.

Step 3: Scroll down to the Indicator Light toggle switch and tap to disable it.

Note: If your device does not have an indicator light toggle switch, tap on Video Settings, then slide your finger on the carousel and locate the Indicator Light icon. Tap the Indicator Light icon to disable the indicator light. To enable the indicator light, tap the icon again.

How to Recover a Password for Your Amcrest Smart Home Account

If you have forgotten the password for your Amcrest Smart Home account and would like to recover the password, please refer to the information provided below. Please note, during the process, a verification code will need to be sent to the email address used for your Amcrest Smart Home account. Please make sure you have access to this email address before starting the password recovery process.

Step 1: Open the Amcrest Smart Home app and tap Forgot Password.

Step 2: Enter the email address for your Amcrest Smart Home account and tap Send Verification Code.

Step 3: Navigate to your email and locate the verification code email. Enter the verification code into the app and tap OK.

Note: There is a 60-second window to enter the verification code into the app. If a new verification code is needed, tap on the Resend button to allow the app to send another verification code to your email.

Step 4: Enter a new password into the app and confirm the password in the next field. Tap OK.

The new password has been applied to your Amcrest Smart Home account. Please remember this password as it will be required to access your Amcrest Smart Home account.

Accessing Amcrest Smart Home Products Using RTSP

Some applications or viewing tools can use Real Time Streaming Protocol or RTSP to pull a device’s stream. This requires a specifically formatted URL. Please note, not all Amcrest Smart Home devices, such as the AB2WFSET will be compatible with RTSP streaming.

URL: rtsp://admin:password@IPAddress:554/cam/realmonitor?channel=1&subtype=0&authbasic=64

Please note, the admin and password portions of the URL will be the username and password of the CAMERA not the username and password of the account. 

RTSP URL Breakdown

The bracketed items are variables that you need to input according to your setup. Explanations of each variable are given below.

rtsp:// – The RTSP protocol

[admin] – username of the camera/device
[password] – password of the camera/device
[IP address] – IP address of the camera/device. If you are not on the same local network, this should be the external IP address of the device’s network.
[port] – RTSP port number

[channel] – channel number of the stream

[stream] – main or sub stream (use “main” (01) for main stream and “sub” for substream (0)

[authbasic] – basic authentication for the stream (64).

Using VLC Media Player to Access an Amcrest Smart Home Device on RTSP?

Before proceeding, please ensure the device is properly added to the Amcrest Smart Home app, powered on, and the computer you are using is on the same network as the device. For information on how to set up your device on the Amcrest Smart Home app, please refer to the quick start guide provided with your specific device.

Step 1: Download the Amcrest IP config tool. To access the Amcrest IP config tool, please visit: http://amcrest.com/downloads

Step 2: Open the Amcrest IP config tool and locate the IP address for your Amcrest Smart Home device.

Please note, the IP address represented in the above image is for reference purposes only. The IP address for your specific device may be different depending on the network.

Step 3: Lauch the VLC Media Player

Step 4: In the toolbar, click on Media, then click on Open Network Stream to display the open-source window.

Note: The open network stream menu can also be opened by pressing Ctrl-N while the VLC player is opened.

Step 4: Enter the RTSP protocol into the Network Protocol field and fill in the information into the URL.

rtsp://admin:password@IPAddress:554/cam/realmonitor?channel=1&subtype=0&authbasic=64

Click Play.

You can now begin streaming your camera live.

How to Register an Amcrest Smart Home Account

How to Register an Amcrest Smart Home Account

Registering an Amcrest Smart Home account is easy using the Amcrest Smart Home app. The Amcrest Smart Home app can be downloaded from the App Store or Google Play Store.

Registering an account allows you to begin adding your Amcrest Smart Home devices into the app. Please note, if you currently have a Zencam Security account already, registration to the Amcrest Smart Home app is not necessary as these accounts will share the same credentials. If you have a Zencam account, simply download the Amcrest Smart Home app and enter your Zencam login information into the Amcrest Smart Home app to access your account.

For more information on how to register a Amcrest Smart Home account, please refer to the information provided below.

Step 1: Download the Amcrest Smart Home app from the App Store or Google Play Store and open the app. On the main screen, tap on Register.

Step 2: Select the region in which you reside and tap Next to continue.

Step 3: Enter a valid email address and tap the “I have read and agreed” check box. The “Send Verification Code” option will appear. This will be the code needed to register your account. Tap Send Verification Code.

Step 4: Check the email address you entered for the verification code. Enter the verification code into the app and tap OK to continue. Please note, the verification code will only be valid up to 15 minutes.

Step 5: Enter a password for your account into the app and confirm the password in the next field. Set a password with a combination of 8 – 32 letters and numbers. The password will be case sensitive. Tap OK to continue.

Your Amcrest Smart Home account has been registered successfully. You will now be able to begin adding devices to your account. For more information on how to add your specific Amcrest Smart Home device, please refer to the Quick Start Guide included with your device.

How to Download a MicroSD card Recording

How to Download a MicroSD Card Recording

Recordings in the Amcrest Smart Home app can be downloaded to your phone through the Amcrest Smart Home cloud or from a microSD card. For more information on how to download recordings from the Amcrest Smart Home cloud, click here.

A microSD card must manually be inserted into the device to retain and download motion events. For more information on how to download a microSD card recording, please refer to the information provided below.

Step 1: Log into your Amcrest Smart Home account and select your device from the Devices menu.

Step 2: Tap on “MicroSD Card”.

Step 3: Tap on the File List icon (  ) located in the Cloud playback interface.

Step 4: Select the recording you wish to download from the file list.

Step 5: Tap the download icon (  ) to download the recording.

The recording will begin to download.

A blue checkmark ( ) will appear next to the download icon once the recording has finished downloading. You can also share your recordings directly to other services on your smartphone via the share icon (  ) located in the middle of the download menu. Please note, the recording must be downloaded to the app first in order to share them.

Exporting the Recording to the Mobile Device

Recordings downloaded from the microSD card will be downloaded to the Downloads List folder. The Downloads List folder can be found in the Account menu.

Step 1: Exit the interface to access the main menu. Click Account.

Step 2: Click on Downloads List.

Step 3: Click on the Folder icon.

Step 4: Tap on the Export icon.

The event will be downloaded to the photo or gallery section on your phone.

How to Format a MicroSD card Using the Amcrest Smart Home App

How to Format a MicroSD card Using the Amcrest Smart Home App

A microSD card can be formatted using the Amcrest Smart Home app. This will clear all data on the microSD card and format the microSD card to FAT32. Formatting the microSD card is performed via the storage status menu in the app.

The storage status menu displays any current cloud or microSD card storage options applicable for your device. This option also allows you view current cloud subscriptions applicable to your device as well as format a microSD card right from your smartphone. For more information on how to format the microSD card, please refer to the information provided below.

Note: A microSD card can be formatted externally as well if needed. For more information on how to format a microSD card externally, click here.

Step 1: tap on the settings icon () on the live view screen. Tap on the Storage Status option located in the settings menu.

Step 2: The microSD card storage capacity will be displayed in this menu. If no microSD card is being read by the device the status will be “Disabled”. To format the microSD card, tap on “Format Storage
Device”.

How to Set a Motion Detection Schedule Using Amcrest Smart Home

How to Set a Motion Detection Schedule Using Amcrest Smart Home

A motion schedule allows you to set the device to begin recording motion detection events at a designated time. This is useful if you would like the device to only start detecting motion during specific times of the day. If you would like the device to record motion 24/7 you can leave the schedule as default. However, for more information on how to set a motion schedule, please refer to the information provided below.

Step 1: Log into the Amcrest Smart Home app and access your device.

Step 2: Tap on the Settings icon (  ).

Step 3: Tap on Motion Detection.

Step 4: Tap on Motion Schedule.

Step 5: Tap on the day of the week you wish to modify. If you are setting a schedule for multiple days of the week this can be done later in the interface.

Step 6: Tap on “Add Schedule“.

Step 7: Tap on “Start Time” and use the scroll option to select a time you want the motion schedule to start. Note: In this example we will be setting the start time to 6am (0600).

Step 8: Tap on “End Time” and use the scroll option to select a time you want the motion schedule to stop. In this example we will be setting the stop time to 5pm (1700). Tap on the back arrow ( Tap on “Repeat” to choose which days of the week you would like the motion schedule to apply. A green check mark will be displayed next to the active days. Tap on the back arrow (  ) to exit.

Step 9: Tap on “Repeat” to choose which days of the week you would like the motion schedule to apply.

A blue check mark will be displayed next to the active days.

Tap on the back arrow (  ) to exit.

Note: Motion schedules cannot overlap.

Step 10: Tap on the “Save” button to save your motion schedule. To add additional motion schedules, you can tap on Add Schedule and repeat the setup process.

Tap on the back arrow (  ) to exit.

How To Turn Off the IR LEDs

How To Turn Off the IR LEDs

Disabling the IR LEDs will result in night vision being disabled on your device. This function can be enabled or disabled using the Amcrest Smart Home app. Please note, certain Amcrest Smart Home devices, such as the Wi-Fi Doorbell camera and battery camera do not support this function. For more information on how to turn off the IR LEDs, please refer to the information provided below.

Step 1: Log into your Amcrest Smart Home account via the Amcrest Smart Home app.

Step 2: Select your device from the Devices menu.

Step 3: Tap on the Settings (  ) icon.

Step 4: Tap on Video Settings.

Step 5: Tap on the Night (  ) icon to turn the IR LEDs off and disable night vision.

Note: To turn the IR LEDs back on, tap on the Night (  ) icon again to enable night vision.

How To Delete a Device from the Amcrest Smart Home App

How To Delete a Device from the Amcrest Smart Home App

Deleting a device from the Amcrest Smart Home app will remove the device completely from your Amcrest Smart Home account. This is highly recommended if you are performing a factory reset on your device or need to remove the device from your specific account. For more information on how to delete a device from the Amcrest Smart Home app, please refer to the information provided below.

Step 1: Log into the Amcrest Smart Home app and select the device you want to delete from the Devices menu.

Step 2: Tap on the Settings (  ) icon.

Step 3: Scroll down to the bottom of the Settings page and tap on Delete Device.

Step 4: Confirm if you would like to keep or delete your cloud recordings after the device has been deleted. To keep the recordings, tap the “Keep Recordings” check box. Tap Delete to confirm.

The device has now been unbound and deleted from your Amcrest Smart Home account.

Unable to Get an SSID?

Unable to Get an SSID?

If you are having issues obtaining an SSID when adding your device into the Amcrest Smart Home app there may be a miscommunication happening between the app and your mobile device. This appears to be a more common situation among iOS users and we are currently working with Apple to device a solution. There is an easy fix you can use to resolve the issue. For more information on how to resolve this issue, please refer to the information provided below.

If the SSID for your Wi-Fi network is not pulling up in the app when attempting to add your Amcrest Smart Home device, close the app completely then power your mobile device off and back on again allowing it to restart.

Once your mobile device has finished restarting, ensure your mobile device is connected to the proper Wi-Fi network, open the Amcrest Smart Home app and continue to add your device as normal. The SSID for your network should populate allowing you to complete the setup process. For more information on how to properly add your device please refer to the included quick start guide provided with your device.

How To Verify/Update Firmware

How To Verify/Update Firmware

All firmware verification and updates will be available using the Amcrest Smart Home app. For more information on how to verify/update the firmware for your camera, please refer to the information provided below.

Step 1: Log into your Amcrest Smart Home account and select your device from the Devices menu.

Step 3: Once you are logged in, tap on the settings (  ) icon.

Step 4: In the settings menu,  locate the “Firmware Update” tab. If a firmware update is necessary there will be a red indication identifier prompting you that a firmware upgrade is ready. If there is not a red dot, you are operating on the most up to date firmware.

If you need to update the firmware, tap on the “Firmware Update” tab to proceed with the update.

Step 5: In the firmware update menu, you will notice the current version of firmware that is on your camera, and the latest firmware file that will be downloaded to your camera. To proceed with the update, please click on “Update”.

Step 6: You will then be promoted to upgrade the firmware. Tap Cloud Upgrade to begin. If you wish to cancel to process tap Cancel.

Step 7: The firmware file will begin to download from that point. Please wait for the download and upload of the file to complete its processes.

Once the process is complete, there see a prompt letting you know that the firmware has successfully updated, and the current version is now updated on your device.

How To Activate An Amcrest Smart Home Cloud Account

How To Activate An Amcrest Smart Home Cloud Account

Amcrest Smart Home cloud is an optional premium cloud storage option provided exclusively for Amcrest Smart Home products. Amcrest Smart Home products are not compatible with traditional Amcrest Cloud accounts and will require activation specifically through the Amcrest Smart Home app. For more information on how to activate an Amcrest Smart Home Cloud account, please refer to the information provided below.

Step 1: Log into your Amcrest Smart Home app and select the device you wish to activate.

Step 2: On the live view screen tap on Cloud Recordings.

Step 3: Tap on Activate Cloud Storage.

Step 4: Select a Cloud Storage plan from the list of cloud plans and tap Buy

Note: Currently, we only offer motion detection storage plans. Continuous recording plans are currently not available for Amcrest Smart Home cloud plans.

Step 5: Enter your billing information into the billing form. All plans will require a credit card to process the request.

After you have purchased your Smart Home cloud account you will be able to store and view your recordings all from the Cloud Recordings menu. Additionally, you can change your plan, update your payment method, as well as cancel a subscription right from the app.

Note: Any plan changes made to your account will only take place at the end of your current billing cycle.

How To Share/Remove a User

How To Share/Remove a User

Device sharing allows you to add specific Amcrest Smart Home users to share the live feed of your added device.  When you add a shared user, the shared user will have access to your camera and features such as live viewing, recording, playback, and two-way audio. If you would like to proceed with the device sharing process please follow the step by step instructions provided in this article.

Note: The maximum users allowed on a shared account is 6 users.

Step 1: Log into your camera via the Amcrest Smart Home app.

Step 2: Once you are logged in, access your device and select the settings (  ) icon in the upper right hand corner.

Step 3: In the settings menu, please click on “Device Sharing”.

Step 4: In the device sharing menu, tap on, “Add a Shared User”.

 

Step 5: In the Add Shared User menu, enter a registered Amcrest Smart Home account email you would like to share your device with. Once you have entered the email press the Save icon (  ) located in the upper right hand corner.

Step 6: Once you have pressed Save icon, you will be prompted whether or not you would like to add the shared user to your device. If you would like to proceed with the process, please press “OK“, if not, there is also an option to cancel the process.

Removing a Shared User

To remove the shared user from your device, tap on the “Remove” button.

Then tap on the Remove option to remove the shared user from your device.

The shared user can then log into their Amcrest Smart Home account and view the recently shared device by tapping on the device located in their devices menu.

How To View MicroSD Card Recordings

How To View MicroSD Card Recordings

Please ensure you are using a class 10 or above microSD card that does not exceed the storage limitation of your device. The microSD card must be formatted to FAT32. This may have to be done manually as most programs do not format to this allocation automatically. For more information on how to format your microSD card to FAT32, click here

When a microSD card is inserted into the device, all motion based recordings will be stored to it. Additionally, if you have a Amcrest Smart Home Cloud account, recordings will be stored both on the cloud and microSD card. To view recordings from the microSD card, open the Amcrest Smart Home app and access your device.

On the live view screen, tap on the “MicroSD Card” menu located at the bottom right of the screen.

In the MicroSD card menu you will notice a list of recordings. Recordings can be accessed and viewed based on the date the motion occurred and can be found by tapping on the calendar menu in the app.

Select which day you would like to access from the calendar. You will notice a list of events located in the event timeline. To view the event, tap on the play button. You can also use the timeline to adjust and view specific events based on that time.

Note: All motion detection recordings will occur back to back in the interface which allows the device to capture all events without the use of a cool down period.

How To Activate Push Notifications Using Amcrest Smart Home

Push notifications, are events sent to your phone which let you know a motion or other event has been detected by the camera. These actions can range from a motion event being detected by your device by a call coming through from someone using your Amcrest WiFi doorbell.

Note: If you are adding your device in the Amcrest View Pro app, please make sure to enable push notifications using the Amcrest Smart Home app directly, not the view pro app.

Activating Push Notifications

Push notifications should be on by default, however, can be turned enabled or disabled using the Amcrest Smart Home app. These settings are device based and can be disabled or enabled per device associated with your Amcrest Smart Home account. To turn push notifications on or off, log into your Amcrest Smart app and select the device and click on the settings icon.

Scroll down and locate the push notification toggle switch. This option allows you to enable or disable push notifications for your device.

How To Setup Alexa Using Amcrest Smart Home

How To Setup Alexa Using Amcrest Smart Home

Many of our Amcrest Smart Home devices, such as the Wi-Fi doorbell camera and other devices, are compatible with Amazon Alexa devices that support video streaming. To use Alexa with our devices the device must be setup first in the Amcrest Smart Home app before you can set it up in Alexa.

Note: The name of the device on your Amcrest Smart Home account will be the name used to view your device on Alexa.

Note: Certain Alexa devices such as the Echo Show 5 only support cameras up to 1080P resolution. Cameras set at a higher resolution above 1080P may experience issues connecting to Alexa.

For a brief guide on how to connect your Amcrest Smart Home camera to a supported Amazon Alexa device, please follow the instructions below:

Step 1: Ensure your Alexa device has completed its initial setup including synchronization with your Amazon account.

Step 2: Download the Amazon Alexa app from the Apple App store or Google Play Store and sign in using your Amazon Alexa account.

Step 3: Once you are logged into the app, from the Home menu, tap on the menu icon (  ) and tap “Skills & Games“.

Step 4: Tap on the search icon (  ) and search for “Amcrest Smart Home”. Download and install the Amcrest Cloud skill.

Step 5: Tap on Enable To Use.

Step 6: Enter the account credentials for your Amcrest Smart Home account and tap Sign In.

Step 7: Tap “Authorize” to authorize the connection.

Step 8: Your Amcrest Smart Home account has now been properly linked to Amazon Alexa. Please close this window to proceed.

Step 7: Tap on Discover Devices

Alexa will begin discovering your connected devices. This may take up to 45 seconds to complete.

Step 8: Tap on Set Up Device.

Step 8: You can then request Alexa to show you the camera by uttering a phrase. For example, if your device is named “Doorbell”, speak the phrase: “Alexa, show me the Doorbell camera.” The live stream of the device will be displayed.

As a reminder, the name of the camera on your Amcrest Cloud account will be the name used to view your device on Alexa.

How To: Set Up Your Hikvision Doorbells Via The Hik-Connect App

Here’s how to set up your Hikvision doorbell via the Hik-Connect App.

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SIP2.0 FW INTERCOM SETUP PROCEDURE

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SIP 2.0 FW STATION EXTENSION SETUP PROCEDURES

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