How to connect the camera?

Please carefully read the following precautions before connecting the camera:

1. Ensure your phone and the camera are connected to the same appropriate WiFi network. (Some cameras support dual band WiFi, while others only support 2.4GHz WiFi. You can enter the product details through the order to search for relevant instructions.)

2. Enable phone GPS/location services for the Wansview Cloud app.

3. Place the camera within 3 feet of the router during connection for better WiFi signal.

Detailed connection steps:

Step 1: Open the Wansview Cloud APP and tap “Add device” to select your camera model from menu;

Step 2: Please choose the “Wi-Fi connection by QR code”;

Step 3: Power on your camera.

● Battery camera: Ensure sufficient power (For first use, please charge 3-5 hours with the power cord). Remember to power on the camera by pressing the power button.

● Plug-in camera: Plug in power cord directly. If it fails to start, try replacing the power cord/adapter.

Step 4: Press and hold the reset button for 10 seconds until the light flashes as shown on the app, or hear “Di” or “Reset is successful”. Click the sentence “Make sure the indicator is flashing or if you hear a tone” and tab “Next.”

Step 5: If GPS/location is enabled, the app will automatically obtain the WiFi name of the phone connection. Please enter the correct Wi-Fi password and double check it (≤128 characters, no spaces).

Step 6: Scan QR code when prompted and wait for “QR code scan successful” message.

Step 7: Wait until the app shows “Connection successful”.

If the connection is unsuccessful, please prepare your camera model, SN number, and order number, and then seek assistance from the APP – > Support Center.

What should I do if my camera shows ‘offline’?

Step 1: Power Cycle the Camera:

–Unplug your camera’s power adapter for 30 seconds, then plug it back in.

–For Battery Cameras: Ensure the battery is sufficiently charged. Please connect it to power for 3-5 hours to rule out a low battery issue. Check if the camera will back online after power cycle the camera.

Step 2: Reset & Re-pair the Camera (If Still Offline):

–Press and hold the reset button for 10 seconds until you hear a beep or “Reset is successful” (The indicator light should be flashing red and blue alternately/blue (white) light blinks twice and then pauses.)

–Open the app, tap “+” or “Add Device”, select your camera model, and choose “Wi-Fi connection by QR code” to set it up again.

Step 3: Notes on Connection:

–Ensure your phone and the camera are connected to the same appropriate WiFi network. (Some cameras support dual band WiFi, while others only support 2.4GHz WiFi. You can enter the product details through the order to search for relevant instructions.)

–During setup, place the camera within 3 feet (1 meter) from your router.

–Double-check your WiFi password (≤128 characters, no spaces).

If the connection is unsuccessful, please prepare your camera model, SN number, and order number, and then seek assistance from the APP – > Support Center.

.

What should I do if my camera frequently disconnects?

Step 1: Optimize Camera Position & Power

–Check Installation Position:

Indoor Cameras: It is recommended to place the camera within 5 meters (16 feet) of the router, avoiding obstacles like thick walls or metal cabinets.

Outdoor Cameras: It is recommended to place the camera within 8 meters (26 feet) of the router, and ensure the antenna (if any) is oriented towards the router.

–Verify Power Source:

Battery Cameras: Check if the battery level is sufficient. Try using a different charging cable or solar panel for testing. Please note that low temperatures can significantly reduce battery life.

Plug-in Cameras: Confirm the power cord and adapter are working. Try using a different power cord and adapter set to rule out poor contact.

Step 2: Restart Your Network Equipment

–Restart Router & Modem: Unplug the power of your router, wait for 30 seconds, then plug them back in. This clears temporary caches and resets the network connection.

–Wait for Full Reboot: After restarting, allow 2-3 minutes for your network to fully restore before checking if the camera connection stabilizes.

Step 3: Improve Wi-Fi Environment

–Test with a Different Network: Try connecting the camera to another network, such as a 2.4GHz mobile hotspot from your phone. If the connection remains stable, the issue likely lies with your main home network.

–Check Router Settings: Access your router’s admin panel. Ensure features like IP Address Reservation/MAC Filtering are not blocking the camera.

Step 4: Reset & Reconfigure the Camera If the above steps don’t help, refresh the camera’s network configuration:

–Perform a Factory Reset: Hold the camera’s Reset button for about 10-15 seconds until you hear a prompt or the indicator light flashes.

–Re-setup the Device: Set up the camera as a new device by scanning the QR code again and completing the network configuration.

Step 5: Update Firmware Outdated firmware can cause compatibility issues: –

-In the app, go to Camera Settings > Device Information. Check the Firmware Version line. If there is a red dot notification, tap it and update the camera firmware.

–Restart the camera after updating and test the connection stability.

If the issue persists, please prepare your camera model, SN numbe, and order number, and seek assistance from the APP – > Support Center.

.

What should I do if my plug-in camera cannot start after being plugged in?

1.Test the camera with a different power outlet. If possible, try using a different power cable or plug (if compatible).

2.Check if the outlet itself is functioning by plugging in another device. This will help determine whether the issue is related to the power source, cable, or the camera itself.

3.After confirming the cable and outlet are functional, plug in the camera again. Then press and hold the reset button for more than 15s to check if the lights are on.

If the issue persists, please prepare your camera model, SN numbe, and order number, and seek assistance from the APP – > Support Center.

.

What should I do if my battery camera doesn’t charge?

Please fully charge the camera using the provided cable for 6–8 hours before using. If the camera cannot be charged with a power cord, please try the following in order:

1.Check the Power Source • Try using a different power cable, outlet, or plug to rule out any issues with the original power supply.

2. Allow Sufficient Charging Time

• Once connected to a working power source, let the camera charge continuously for 6–8 hours.

• After charging, press and hold the POW button to turn the camera on and check whether it has retained charge.

.

What should I do if the solar panel of my camera doesn’t seem to charge?

To diagnose the issue accurately, please try the following methods:

1. Try adjusting the installation position of the solar panel and wipe the panel surface clean. Also, check if the power cable is damaged (if any). After confirming that the condition of the solar panel, please open the app on a sunny day to check if the camera is charging.

2. Try charging the camera using a power cord.

Next Steps Based on Your Test Results:

1. If it charges normally with power cord: the issue is with the original solar panel.

2. If it does not charge with power cord: the problem may originate from the camera’s internal charging circuit or battery.

What should I do if the battery life of my camera is too short?

Here are some steps to help reduce battery consumption:

1. Enable Power-saving mode in Motion Detection to reduce unnecessary recordings and alerts.

2. In Settings → Light & Night Vision, turn on [Automatic Infrared mode] so that infrared lighting activates only when needed.

3. If the camera is placed in a high-activity area (e.g., an entrance), set a custom schedule in [Motion Alert] to limit notifications during quieter periods.

If you have a solar camera, here are some tips to help enhance charging efficiency:

1. Seasonal Charging Tip During autumn and winter when sunlight is less intense, we recommend periodically charging the camera directly via the power cable to supplement solar power and maintain optimal battery levels.

2. Optimize Solar Panel Setup

A. Ensure the solar panel is positioned to face direct sunlight without shading, and adjust its angle seasonally for maximum exposure.

B. Regularly clean the panel surface from dust, leaves, or snow to maintain charging efficiency.

3. Check Physical Connections If the camera is connected to the solar panel through a power cable, please confirm that the cable is securely plugged in at both ends. A loose connection can interrupt charging.

.

How to set up motion detection push notifications?

1. In the app’s [Me] section → [General Settings] → Turn on [App Notification] — including Alert, System, and Marketing Notifications;

2. In the app’s [Devices] section →camera [Settings] → [Motion Alerts] → [Notify all alerts without recognition];

3. Enable “Record Alerts and Notify” using the bell icon next to the camera settings.

Why can’t my alert play?

1. Please confirm if your Alert is a video or an image.

You can modify the attachment type in camera [Settings] > [Motion alerts] > [Attachment for alerts].

2. Please confirm that your phone’s network is working properly.

Playing videos requires good network conditions.

.

Why is the alert video so short?

Alerts are designed to notify users of potential risks and to optimize server storage usage. Therefore, alert clips are kept short and are only stored for the most recent 7 days. We recommend saving any important content promptly.

If you would like to record longer videos, you may consider using a TF card for local storage or subscribing to a cloud storage plan.

.

What is the difference between TF card storage and cloud storage?

TF Card Storage (Local)

1. Videos are saved on a memory card inside the camera.

2. One‑time cost – no monthly fee.

3. If the camera is stolen or damaged, the footage is lost.

4. Remote playback may not work well.

Cloud Storage

1. Videos are uploaded to a secure server online.

2. Requires a monthly or yearly fee.

3. Safe even if the camera is stolen – footage stays in the cloud.

4. Watch recordings anywhere, anytime, using the app.

.

How to set up TF card recording?

1. Prepare a TF Card:

When the camera is online, insert your TF card into the camera’s slot. We recommend a TF card (micro SD card) in exFAT or FAT32 format, with a maximum capacity of 128GB for smooth recording and storage. After insertion, the [Memory card storage] option will appear in the camera’s settings interface. Tap on it to enter and enable recording.

2. Playing Back from TF Card:

On the camera’s live view page, tap the Playback option at the bottom, then tap the card icon to watch your recordings.

.

How to use cloud storage?

1. Subscribe a cloud plan you need:

To subscribe, tap [Cloud] in the App, where you will see Storage plan and AI plan.

In the Storage plan, we offer three tiers: Basic, Continuous, and Pro. In the AI plan, we have: General AI Plan, Bird Plan and Pet Plan. You can see the specific pricing and related features of the plan on the app.

Please note: All new accounts come with a free trial period. If you cancel during the trial period, your subscription will not auto-renew.

2. Enable Recording:

Add your camera to the the active plan and enable cloud storage.

3. Playing Back from TF Card:

On the camera’s live view page, tap the Playback option at the bottom, then tap the cloud icon to watch your recordings.

.

How to set-up view your 24/7 recording(s)? I have the card installed, can view what storage is available, but how do I view whats been recorded thus far? Where does this reside?(Cinnado D1)

1. Prepare an SD card that supports FAT32 or exFAT format.

2. Power off the camera and insert the SD card.

3. Please click “Camera Setting” — “Memory card storage”– “Activate”–“Schedule”–24/7

4. After resetting, please refresh the page and try to trigger the motion detection in front of the camera lens to check if it is available.

5. Please click “Replay”–“Memory Card” and you will see the recording.

.

APP Can’t Recognize the SD Card?(Cinnado D1)

APP Can’t Recognize the SD Card? Cinnado D1
1. Make sure the SD card works properly by testing the write and read files function on a computer via an SD card reader, then insert the SD card in the camera.
2. Please power off the device before inserting the SD card.
3. The device only supports FAT32 format, 128GB Max; please format the SD card into FAT32 format on your computer via a card reader.

Read more:https://cinnado.com/manual_en

.

Cloud Storage?(Cinnado D1)

Cloud Storage?Cinnado D1
“Wansview Cloud” APP is FREE, Cloud Service is Optional. Even if you don’t want to activate the cloud storage, you can still use the camera normally. Read more:https://cinnado.com/manual_en

.

APP is showing “Offline”?(Cinnado D1)

APP is showing “Offline”? Cinnado D1
1. Ensure the router is working properly. Reboot the router and camera to see if the camera reconnects after that. 2. If not, reset the camera by holding the Reset button 5-10s and reconnect the camera. 3. The distance between the camera and router should be within 3 feet, so the camera can receive a good WiFi connection. Read more:https://cinnado.com/manual_en

.

Fail to Connect WiFi? Red Light isn’t flashing? Can’t Reset Successfully?(Cinnado D1)

Fail to Connect WiFi? Red Light isn’t flashing? Can’t Reset Successfully?Cinnado D1
If you can’t reset successfully, and the red light isn’t flashing, please try the following solutions: Hold the “Reset” button for about 15 seconds to see whether the red light flashes quickly. – If so, please wait about 1-2 minutes for the light to flash Red and Blue, and then you can reconnect WiFi. Read more:https://cinnado.com/manual_en

.

Fail to Connect WiFi ?(Cinnado D1)

Fail to Connect WiFi ?Cinnado D1
A1:If you fail to scan the QR code on the smartphone, please try the following solutions:
1. Make sure the indicator light flashes red and blue. If not, press the reset button until the red light flashes quickly.
2. Adjust the distance between the camera’s lens and the smartphone to 3-8 inches, adjust the brightness to medium, or double-click the QR code to enlarge it to scan.
3. If it still fails, tap “Didn’t hear it” and connect to WiFi via the Soft-AP method.

.

Does each 4g Ite cellular security camera need its own data plan and cloud storage plan? (Cinnado B6 4G)

Yes, each non wifi security camera needs to own a separate plan.

.

My outdoor security camera is offline suddenly, what can I do? (Cinnado B6 4G)

This is a prepaid SIM card that incudes 300MB tral cellular data for the first 30 days. After that you will need to purchase cellular data or it will not work. Please refer to the chart above for detailed charges for each cellular data plan.

.

What to do if the no wifi security camera outdoor cannot connect to the 4G network? (Cinnado B6 4G)

1) Please check the 300 MB trial data has expired. It is valid for 30 days once it is activated.
2) Please check your balance of the data.
3) Please note that this camera only can be used in the United States.

.

Which operators does this 4G security camera support? (Cinnado B6 4G)

The built in SIM card can support T-Mobile, AT&T and Verizon networks.It will automatically connect to the strongest signal when in use.

.

Can this 4G LTE camera be used with WiFi?(Cinnado B6 4G)

No, this solar camera outdoor wireless is not available for WiFi, it only supports 4g LTE connections.

.

What should I do if the camera won’t hold a charge or the battery drains quickly?(Cinnado S1)

You can customize the sensitivity level to reduce false alarms, and toggle the power saving mode to conserve battery power. We recommend placing the camera in direct sunlight with enough solar power to ensure the camera stays charged.

.

Why is my security camera recording slowly and occasionally not uploading footage?(Cinnado S1)

Unstable network may affect the video transmision. Better position the camera within 26 feet of your router. Avoid connecting too many devices to the same network. If you encounter issues, try refreshing the app by pulling down on the screen.

.

Does the outdoor security camera support SD card or cloud storage?(Cinnado S1)

Yes. But If no sd card or subscription,pls check the clips in ALERT, page, if you go REPLAY, it will show on subscription details for your reference, which can be safely ignored. You can obsolutely use the camera with no any subscription or sd card.

.

Does the outdoor camera wireless S1 support 24/7 continuous recording?(Cinnado S1)

No. It doesnt support 24/7 continuous recordng as it is a low power camera wth requiring power saving for a balance battery-powered working status But it can detect and record motion via PIR, generating motion alerts and save them in the app.

.

Does this wireless camera support 5G Wi-Fi?（Cinnado S1）

No, it doesn’t support 5G Wi-Fi, it can only connect to 2.4Ghz Wi-Fi.
fyou use EERO, you need to dsable ladvanced settingsland 5G for awhileto get tghe 24G devices connected. Once done, you can reenable the settings

.

Does the outdoor camera compatible with ONVIF or RTSP?(Cinnado S2)

No, the wifi camera doesn’t support ONVIF or RTSP. However, it is compatible with Alexa. Our camera uses the Wansview Cloud app and is not compatible with other third-party apps.

.

Battery won’t charge?(Cinnado B6 3Pack)

There is no charging indicator light on the camera, you may think it is not charging. Please charge the camera with the type-C power cord for several hours. Then power the camera on. After connection, you can see the charging status on the app.

.

How to share the cameras with families?(Cinnado B6 3Pack)

The security camera can be shared by sending the inviation on the app. The shared person should register an app account first. The cameras can be shared to 3 persons for free.

.

Does the cameras for home security outside support 24/7 continuous recording?(Cinnado B6 3Pack)

The Cinnado solar outdoor camera DOES NOT support continuous recording. The battery-type cameras do not support continuous recording to save the battery life.

.

Can the outdoor camera track motion?(Cinnado B6 3Pack)

The Cinnado home security camera DOES NOT support automatic motion tracking. However, you can rotate the camera on the app to view different angles.

.

Does this security camera support 5G wifi connection?(Cinnado B6 3Pack)

The CInnado solar camera security outdoor will only support 2.4G wifi connection, 5G wifi is not supported.

.

Do you have to subscribe to the cloud to use the app and wireless camera?(Cinnado S2)

No, cloud storage is an optional feature for those who prefer it. If you don’t want to pay extra, we recommend using an SD card for longer recording times. The cameras for home security supports up to a 128GB micro SD card.

.

Can I view the wifi camera when I’m not home?(Cinnado S2)

Yes, you can. Just make sure the app has network access permissions on your phone. As long as the security camera is connected, you can view the live feed from any network—no need to be on the same local network.

.

Does the security camera support 5G wifi?(Cinnado S2)

No, the solar camera outdoor wireless doesn’t support 5G WiFi at this time. It works with 2.4G WiFi, which has a wider coverage area. Most routers support both bands—just split them in your settings and connect the camera to the 2.4G network.

Do I need to subscribe to cloud storage to use the camera?(Cinnado B6)

Do I need to subscribe to cloud storage to use the camera? Cinnado B6

No, subscription is optional. You can take advantage of a 30-day free trial to try out the more advanced features, then you can renew your subscription or unsubscribe at the end of the trial period.
renew your subscription or unsubscribe at the end of the trial period.

I can’t charge the camera with the solar panel, what should I do?(Cinnado B6)

I can’t charge the camera with the solar panel, what should I do? Cinnado B6

Make sure the sun is shining, then charge 1) your smartphone with the solar panel:
2) your camera with the power cable. Check where the problem lies. If it fails, please let us know – we’ll help you solve it.

.

Alert notifications don’t arrive in real time, is this normal?(Cinnado B6)

Alert notifications don’t arrive in real time, is this normal? Cinnado B6

Signal strength is essential for instant notification.
Here’s how to improve your network: place the camera close to the router, reboot the router, adjust the antennas, connect the smartphone and the camera to the same network.

.

Detection is too sensitive, too many false alarms, what can I do?(Cinnado B6)

Detection is too sensitive, too many false alarms, what can I do? Cinnado B6

Cinnado Security Camera FAQ

Here are a few possible solutions: disable notifications, adjust sensitivity level, define a privacy zone, customize alert period
activate the PIR detection function, etc.

Can’t connect, is this camera down?(Cinnado B6)

Can’t connect, is this camera down? Cinnado B6

Press the reset button for 5s, the device indicates ‘Di’ in connection standby mode, you can follow the APP instructions to reconnect; otherwise, press for up to 20s with “DIDl”, the reset is successful.

2. Introduction to Genius Vision Video Management System

Genius Vision is a robust, enterprise-grade Video Management System (VMS) and Network Video Recorder (NVR) designed to offer unparalleled scalability and flexibility in modern security infrastructure. Unlike consumer-grade applications, Genius Vision is engineered to handle massive data throughput, making it ideal for everything from small retail deployments to massive, multi-site corporate surveillance networks. The software architecture allows seamless integration with a myriad of global surveillance brands including Hikvision, Dahua, Uniview, and Akuvox, leveraging both proprietary protocols and universal ONVIF standards. This level of compatibility ensures that legacy systems can be merged with cutting-edge IP cameras, providing a unified, centralized management interface.

Security integrators and digital marketing professionals often emphasize the importance of reliable software when deploying security solutions. With Genius Vision, the focus is on high-availability and fault tolerance. Whether you are securing a commercial high-rise or setting up a localized 4G/LTE camera network for a rural seasonal property, the platform provides the necessary tools to ensure uninterrupted video recording, smart motion detection, and remote accessibility.

Furthermore, the Genius Vision ecosystem is divided into several editions to cater to different market needs. These include the Commercial Edition, the Subscription Edition, the Community Edition, and the Lite Edition. Each edition is tailored with specific feature sets, ranging from unlimited camera channels and advanced panoramic dewarping algorithms to essential viewing and recording functions. Understanding the nuances of these editions is crucial for system architects who must balance budget constraints with technical requirements. The platform’s native support for 64-bit architecture (Enterprise x64) ensures that memory allocation and CPU utilization are optimized, allowing a single server to process dozens of high-megapixel video streams simultaneously without performance degradation.

Furthermore, the Genius Vision ecosystem is divided into several editions to cater to different market needs. These include the Commercial Edition, the Subscription Edition, the Community Edition, and the Lite Edition. Each edition is tailored with specific feature sets, ranging from unlimited camera channels and advanced panoramic dewarping algorithms to essential viewing and recording functions. Understanding the nuances of these editions is crucial for system architects who must balance budget constraints with technical requirements. The platform’s native support for 64-bit architecture (Enterprise x64) ensures that memory allocation and CPU utilization are optimized, allowing a single server to process dozens of high-megapixel video streams simultaneously without performance degradation.

Furthermore, the Genius Vision ecosystem is divided into several editions to cater to different market needs. These include the Commercial Edition, the Subscription Edition, the Community Edition, and the Lite Edition. Each edition is tailored with specific feature sets, ranging from unlimited camera channels and advanced panoramic dewarping algorithms to essential viewing and recording functions. Understanding the nuances of these editions is crucial for system architects who must balance budget constraints with technical requirements. The platform’s native support for 64-bit architecture (Enterprise x64) ensures that memory allocation and CPU utilization are optimized, allowing a single server to process dozens of high-megapixel video streams simultaneously without performance degradation.

3. Advanced Camera Integration and Network Topologies

Integrating modern IP cameras into Genius Vision requires a deep understanding of network protocols. The software excels in its ONVIF implementation. When connecting industry-leading cameras (such as Hikvision or Uniview), the ONVIF protocol allows the VMS to automatically pull critical parameters including resolution, frame rate, PTZ capabilities, and hardware-level alarm triggers.

Ultimate Comprehensive Guide to Genius Vision NVR & VMS

3.1 Deploying in Remote and Rural Environments (4G/LTE Cameras)

A growing trend in the security industry is the deployment of surveillance systems in remote locations, such as rural estates, seasonal homes, or agricultural properties. These environments typically lack traditional broadband internet access, necessitating the use of 4G LTE or SIM card-enabled IP cameras. Genius Vision accommodates these unique network topologies through its adaptable streaming protocols. When configuring a 4G camera for a rural property, bandwidth conservation is paramount. Genius Vision allows administrators to utilize dual-streaming technology: recording high-definition video locally on edge storage while transmitting a lower-resolution sub-stream over the cellular network to the centralized VMS.

To optimize cellular data usage, it is recommended to adjust the ‘PacketBufSize’ and implement S-Motion analytics locally on the camera rather than on the server. This ensures that video data is only transmitted over the 4G network when a verified event occurs, drastically reducing monthly SIM card data consumption.

4. Mastering S-Motion and Video Analytics

Genius Vision’s proprietary S-Motion technology provides software-based motion detection capable of discerning movement within a video frame without relying on the camera’s internal hardware. This is particularly useful when integrating older or generic generic RTSP streams that lack native motion detection capabilities. The S-Motion engine operates on a pixel-comparison algorithm. By analyzing successive frames, it calculates the percentage of pixel variation.

To finely tune the S-Motion engine, administrators must configure the ‘Threshold’ and ‘Object Size’ parameters. The Threshold defines the sensitivity to light and color changes; a lower threshold makes the system more sensitive, which can lead to false alarms from moving shadows or leaves. The Object Size determines the minimum cluster of pixels that must change simultaneously to trigger an event. By carefully balancing these two metrics, users can create highly accurate motion detection zones that ignore background noise while reliably capturing human or vehicular movement. Additionally, defining exclusion zones within the field of view can further reduce false positives generated by continuous environmental motion.

To finely tune the S-Motion engine, administrators must configure the ‘Threshold’ and ‘Object Size’ parameters. The Threshold defines the sensitivity to light and color changes; a lower threshold makes the system more sensitive, which can lead to false alarms from moving shadows or leaves. The Object Size determines the minimum cluster of pixels that must change simultaneously to trigger an event. By carefully balancing these two metrics, users can create highly accurate motion detection zones that ignore background noise while reliably capturing human or vehicular movement. Additionally, defining exclusion zones within the field of view can further reduce false positives generated by continuous environmental motion.

To finely tune the S-Motion engine, administrators must configure the ‘Threshold’ and ‘Object Size’ parameters. The Threshold defines the sensitivity to light and color changes; a lower threshold makes the system more sensitive, which can lead to false alarms from moving shadows or leaves. The Object Size determines the minimum cluster of pixels that must change simultaneously to trigger an event. By carefully balancing these two metrics, users can create highly accurate motion detection zones that ignore background noise while reliably capturing human or vehicular movement. Additionally, defining exclusion zones within the field of view can further reduce false positives generated by continuous environmental motion.

To finely tune the S-Motion engine, administrators must configure the ‘Threshold’ and ‘Object Size’ parameters. The Threshold defines the sensitivity to light and color changes; a lower threshold makes the system more sensitive, which can lead to false alarms from moving shadows or leaves. The Object Size determines the minimum cluster of pixels that must change simultaneously to trigger an event. By carefully balancing these two metrics, users can create highly accurate motion detection zones that ignore background noise while reliably capturing human or vehicular movement. Additionally, defining exclusion zones within the field of view can further reduce false positives generated by continuous environmental motion.

5. Comprehensive Troubleshooting & Error Resolution

Drawing directly from the Genius Vision Community Platform, the following troubleshooting guide addresses the most frequently encountered issues, error codes, and system malfunctions. This section is designed to serve as an authoritative reference for field technicians and IT administrators.

5.x ActiveX and Browser Compatibility Issues

Symptom: The web interface fails to display live video streams on modern browsers like Google Chrome, Mozilla Firefox, or Microsoft Edge. Root Cause: Genius Vision’s native web client heavily relies on ActiveX controls, a technology exclusively supported by legacy Internet Explorer. Resolution: To resolve this, administrators must enable the ‘JPEG Online Viewing’ feature within the system configuration. This instructs the NVR to transcode the video stream into a continuous sequence of JPEG images (Motion JPEG), which is universally supported by all modern web browsers. Alternatively, utilizing the dedicated Windows CMS client software bypasses browser limitations entirely and offers hardware-accelerated rendering.

Further technical insight into this issue reveals that maintaining proper network infrastructure is key. Administrators should always verify switch port configurations, ensure adequate PoE budget for the cameras, and routinely check for firmware updates on both the IP cameras and the Genius Vision software suite. Maintaining accurate system logs is crucial for diagnosing these intermittent issues before they result in critical surveillance downtime.

5.x VIDEO ANALYTICS INACTIVE Warning

Symptom: A prominent text overlay displays ‘VIDEO ANALYTICS INACTIVE’ across the live view of specific camera channels. Root Cause: This warning is triggered by licensing discrepancies. Either the applied license key does not cover the advanced video analytics module, or the camera’s resolution exceeds the maximum processing limits stipulated by the current license tier. Resolution: Verify the license status in the License Manager. If utilizing the Community Edition, ensure that you have fulfilled the necessary commitments to unlock analytics. If a commercial license was purchased, re-authenticate the authorization code. Additionally, check the camera’s main stream resolution; lowering it may bring it within the acceptable processing threshold of the software.

Further technical insight into this issue reveals that maintaining proper network infrastructure is key. Administrators should always verify switch port configurations, ensure adequate PoE budget for the cameras, and routinely check for firmware updates on both the IP cameras and the Genius Vision software suite. Maintaining accurate system logs is crucial for diagnosing these intermittent issues before they result in critical surveillance downtime.

5.x RTSP Stream Tearing and Artifacts

Symptom: The lower half of the video stream appears pixelated, distorted, or exhibits a ‘tearing’ effect during fast-moving scenes. Root Cause: This is typically caused by dropped network packets over UDP or an insufficient packet buffer size on the receiving server. Resolution: Navigate to the camera’s network configuration within Genius Vision. Locate the ‘PacketBufSize’ parameter and incrementally increase its value (e.g., from 256KB to 512KB or 1024KB). Furthermore, switching the RTSP transport protocol from UDP to TCP can ensure packet delivery verification, eliminating visual artifacts at the cost of slightly higher network overhead.

Further technical insight into this issue reveals that maintaining proper network infrastructure is key. Administrators should always verify switch port configurations, ensure adequate PoE budget for the cameras, and routinely check for firmware updates on both the IP cameras and the Genius Vision software suite. Maintaining accurate system logs is crucial for diagnosing these intermittent issues before they result in critical surveillance downtime.

5.x High CPU Utilization from S-Motion

Symptom: The NVR server experiences chronic 100% CPU usage, leading to dropped frames, unresponsive user interfaces, and delayed recordings. Root Cause: Software-based video analytics, particularly S-Motion, are highly processor-intensive. Running S-Motion on multiple high-resolution (4MP, 8MP/4K) channels simultaneously will quickly exhaust even enterprise-grade CPUs. Resolution: Shift the motion detection workload to the edge devices. Most modern IP cameras (e.g., Dahua, Hikvision) have robust built-in hardware motion detection. Configure the VMS to listen for ONVIF event triggers (Hardware Motion) rather than calculating motion on the server. If S-Motion is strictly required, lower the frame rate and resolution of the analytics stream.

Further technical insight into this issue reveals that maintaining proper network infrastructure is key. Administrators should always verify switch port configurations, ensure adequate PoE budget for the cameras, and routinely check for firmware updates on both the IP cameras and the Genius Vision software suite. Maintaining accurate system logs is crucial for diagnosing these intermittent issues before they result in critical surveillance downtime.

6. Frequently Asked Questions (FAQ)

Q: How do I export system logs for technical support?

A: To export system logs, navigate to the System Configuration menu and select the ‘Export Logs’ utility. The system will generate an encrypted diagnostic file. Before submitting a ticket to the Genius Vision community platform, ensure that your issue is reproducible on a clean installation, as intermittent, non-reproducible errors are generally not eligible for direct support.

This is a common inquiry within the deployment community. Following best practices regarding this aspect ensures long-term system stability and compliance with organizational security policies. Always consult the official documentation for version-specific changes to these procedures.

Q: Can I install Genius Vision on a Virtual Machine (VM)?

A: Yes, Genius Vision is fully compatible with virtualization platforms such as VMware ESXi and Microsoft Hyper-V. However, when running inside a VM, you must ensure that adequate CPU cores and RAM are statically allocated (reserved). Dynamic resource allocation can lead to latency in video decoding and recording failures.

This is a common inquiry within the deployment community. Following best practices regarding this aspect ensures long-term system stability and compliance with organizational security policies. Always consult the official documentation for version-specific changes to these procedures.

Q: What is the difference between .xgv and .xsf video export formats?

A: Genius Vision utilizes proprietary file formats for exporting encrypted, tamper-proof video evidence. The .xsf format contains the raw video stream and requires the Genius Vision standalone player. The .xgv format acts as an index file for large multi-camera exports. For general playback on standard media players, administrators should export in standard AVI or MP4 formats, though these lack the forensic watermark verification.

This is a common inquiry within the deployment community. Following best practices regarding this aspect ensures long-term system stability and compliance with organizational security policies. Always consult the official documentation for version-specific changes to these procedures.

Q: Is there a mobile app available for remote viewing?

A: Genius Vision offers dedicated mobile applications for both iOS and Android platforms. To enable mobile viewing, the NVR’s mobile server component must be active, and appropriate port forwarding rules (or VPN access) must be configured on your network firewall to allow external traffic to reach the NVR server.

This is a common inquiry within the deployment community. Following best practices regarding this aspect ensures long-term system stability and compliance with organizational security policies. Always consult the official documentation for version-specific changes to these procedures.

7. Comprehensive CCTV & VMS Glossary (SEO Optimized)

For digital marketers, technical writers, and SEO professionals focusing on the security surveillance industry, the following glossary provides high-value semantic keywords and definitions.

NVR (Network Video Recorder):

A specialized computer system that records video in a digital format to a disk drive, USB flash drive, SD memory card or other mass storage device.

VMS (Video Management System):

The software suite used to monitor, record, and manage digital video streams from multiple IP cameras.

ONVIF (Open Network Video Interface Forum):

A global and open industry forum with the goal of facilitating the development and use of a global open standard for the interface of physical IP-based security products.

RTSP (Real Time Streaming Protocol):

A network control protocol designed for use in entertainment and communications systems to control streaming media servers.

S-Motion:

Genius Vision’s proprietary pixel-based software motion detection algorithm.

Edge Storage:

The capability of an IP camera to record video directly to an onboard SD card, often used as a failover in case of network loss.

PTZ (Pan-Tilt-Zoom):

Cameras capable of remote directional and zoom control.

Bitrate (CBR/VBR):

The amount of data utilized per second to stream video. Constant Bitrate (CBR) uses a fixed amount of data, while Variable Bitrate (VBR) adjusts based on scene complexity.

8. Appendix: Extensive Deployment Checklists

8.1 Site Survey and Pre-Installation Checks

Before installing any enterprise VMS like Genius Vision, a rigorous site survey must be conducted. This involves measuring the ambient light at various times of the day to ensure cameras with adequate WDR (Wide Dynamic Range) are selected. Power over Ethernet (PoE) budget calculations are mandatory. Ensure your network switches have enough wattage to support infrared (IR) illuminators on the cameras during nighttime operations. Furthermore, assess the cable runs; Category 6 cables are recommended for gigabit backbone connections to the NVR server to prevent bandwidth bottlenecks. For rural applications utilizing 4G/LTE technology, performing a cellular site survey to measure signal strength (RSSI and SINR) is critical to guarantee stable video transmission back to the central VMS.

8.2 Site Survey and Pre-Installation Checks

Before installing any enterprise VMS like Genius Vision, a rigorous site survey must be conducted. This involves measuring the ambient light at various times of the day to ensure cameras with adequate WDR (Wide Dynamic Range) are selected. Power over Ethernet (PoE) budget calculations are mandatory. Ensure your network switches have enough wattage to support infrared (IR) illuminators on the cameras during nighttime operations. Furthermore, assess the cable runs; Category 6 cables are recommended for gigabit backbone connections to the NVR server to prevent bandwidth bottlenecks. For rural applications utilizing 4G/LTE technology, performing a cellular site survey to measure signal strength (RSSI and SINR) is critical to guarantee stable video transmission back to the central VMS.

8.3 Site Survey and Pre-Installation Checks

Before installing any enterprise VMS like Genius Vision, a rigorous site survey must be conducted. This involves measuring the ambient light at various times of the day to ensure cameras with adequate WDR (Wide Dynamic Range) are selected. Power over Ethernet (PoE) budget calculations are mandatory. Ensure your network switches have enough wattage to support infrared (IR) illuminators on the cameras during nighttime operations. Furthermore, assess the cable runs; Category 6 cables are recommended for gigabit backbone connections to the NVR server to prevent bandwidth bottlenecks. For rural applications utilizing 4G/LTE technology, performing a cellular site survey to measure signal strength (RSSI and SINR) is critical to guarantee stable video transmission back to the central VMS.

8.4 Site Survey and Pre-Installation Checks

Before installing any enterprise VMS like Genius Vision, a rigorous site survey must be conducted. This involves measuring the ambient light at various times of the day to ensure cameras with adequate WDR (Wide Dynamic Range) are selected. Power over Ethernet (PoE) budget calculations are mandatory. Ensure your network switches have enough wattage to support infrared (IR) illuminators on the cameras during nighttime operations. Furthermore, assess the cable runs; Category 6 cables are recommended for gigabit backbone connections to the NVR server to prevent bandwidth bottlenecks. For rural applications utilizing 4G/LTE technology, performing a cellular site survey to measure signal strength (RSSI and SINR) is critical to guarantee stable video transmission back to the central VMS.

8.5 Site Survey and Pre-Installation Checks

Before installing any enterprise VMS like Genius Vision, a rigorous site survey must be conducted. This involves measuring the ambient light at various times of the day to ensure cameras with adequate WDR (Wide Dynamic Range) are selected. Power over Ethernet (PoE) budget calculations are mandatory. Ensure your network switches have enough wattage to support infrared (IR) illuminators on the cameras during nighttime operations. Furthermore, assess the cable runs; Category 6 cables are recommended for gigabit backbone connections to the NVR server to prevent bandwidth bottlenecks. For rural applications utilizing 4G/LTE technology, performing a cellular site survey to measure signal strength (RSSI and SINR) is critical to guarantee stable video transmission back to the central VMS.

8.6 Site Survey and Pre-Installation Checks

Before installing any enterprise VMS like Genius Vision, a rigorous site survey must be conducted. This involves measuring the ambient light at various times of the day to ensure cameras with adequate WDR (Wide Dynamic Range) are selected. Power over Ethernet (PoE) budget calculations are mandatory. Ensure your network switches have enough wattage to support infrared (IR) illuminators on the cameras during nighttime operations. Furthermore, assess the cable runs; Category 6 cables are recommended for gigabit backbone connections to the NVR server to prevent bandwidth bottlenecks. For rural applications utilizing 4G/LTE technology, performing a cellular site survey to measure signal strength (RSSI and SINR) is critical to guarantee stable video transmission back to the central VMS.

8.7 Site Survey and Pre-Installation Checks

Before installing any enterprise VMS like Genius Vision, a rigorous site survey must be conducted. This involves measuring the ambient light at various times of the day to ensure cameras with adequate WDR (Wide Dynamic Range) are selected. Power over Ethernet (PoE) budget calculations are mandatory. Ensure your network switches have enough wattage to support infrared (IR) illuminators on the cameras during nighttime operations. Furthermore, assess the cable runs; Category 6 cables are recommended for gigabit backbone connections to the NVR server to prevent bandwidth bottlenecks. For rural applications utilizing 4G/LTE technology, performing a cellular site survey to measure signal strength (RSSI and SINR) is critical to guarantee stable video transmission back to the central VMS.

8.8 Site Survey and Pre-Installation Checks

Before installing any enterprise VMS like Genius Vision, a rigorous site survey must be conducted. This involves measuring the ambient light at various times of the day to ensure cameras with adequate WDR (Wide Dynamic Range) are selected. Power over Ethernet (PoE) budget calculations are mandatory. Ensure your network switches have enough wattage to support infrared (IR) illuminators on the cameras during nighttime operations. Furthermore, assess the cable runs; Category 6 cables are recommended for gigabit backbone connections to the NVR server to prevent bandwidth bottlenecks. For rural applications utilizing 4G/LTE technology, performing a cellular site survey to measure signal strength (RSSI and SINR) is critical to guarantee stable video transmission back to the central VMS.

8.9 Site Survey and Pre-Installation Checks

Before installing any enterprise VMS like Genius Vision, a rigorous site survey must be conducted. This involves measuring the ambient light at various times of the day to ensure cameras with adequate WDR (Wide Dynamic Range) are selected. Power over Ethernet (PoE) budget calculations are mandatory. Ensure your network switches have enough wattage to support infrared (IR) illuminators on the cameras during nighttime operations. Furthermore, assess the cable runs; Category 6 cables are recommended for gigabit backbone connections to the NVR server to prevent bandwidth bottlenecks. For rural applications utilizing 4G/LTE technology, performing a cellular site survey to measure signal strength (RSSI and SINR) is critical to guarantee stable video transmission back to the central VMS.

8.10 Site Survey and Pre-Installation Checks

Before installing any enterprise VMS like Genius Vision, a rigorous site survey must be conducted. This involves measuring the ambient light at various times of the day to ensure cameras with adequate WDR (Wide Dynamic Range) are selected. Power over Ethernet (PoE) budget calculations are mandatory. Ensure your network switches have enough wattage to support infrared (IR) illuminators on the cameras during nighttime operations. Furthermore, assess the cable runs; Category 6 cables are recommended for gigabit backbone connections to the NVR server to prevent bandwidth bottlenecks. For rural applications utilizing 4G/LTE technology, performing a cellular site survey to measure signal strength (RSSI and SINR) is critical to guarantee stable video transmission back to the central VMS.

Magnetic mount for quick installation – Stick the wireless security camera onto any metal surface in seconds, or use the included mounting kit for flexible placement on walls, doors, or fences. No drilling or hardwiring needed

Rechargeable, long-lasting battery – Enjoy up to 3 months of battery life per charge with the powerful 9,000mAh rechargeable battery. Easily remove the camera from the magnetic mount to recharge via USB-C.

VERIFICATION CODE

When registering, only using phone number will require a verification code, using email will not.

Geeni Freebird 2K Wireless Security Camera Guide

AR-125

.

Motion Detection

Motion Detection in the Geeni App follow the below instructions:

.

To Save a Certain Day of Footage From the SD Card

To Save a Certain Day of Footage From the SD Card

1. Go to your camera on your Geeni app

2. Tap on Playback (Choose the day to be saved)

3. Once the desired footage has been determined tap on “Record”

4. Recordings of the footage are located on the mobile device’s default storage.

Video Recording Process (with SD Card)

The camera recording depends on the video quality, the camera will use around 1gb of storage per day, so a 32GB card can provide weeks of continuous video. As the card fills up, the oldest footage will automatically be replaced by new video, so you don’t have to ever worry about running out of storage space.

How to Format 64 GB SD Card from exFAT to FAT32 on Win 7?

To Format 64 GB SD Card from exFAT to FAT32 on Win 7, follow below instructions:

1. Plug the 64GB SD card to a card reader and insert into your computer. Be sure that the SD card is detected. Next, install and run AOMEI Partition Assistant.

2. Right-click the SD card and select “Format Partition”.

3. In the pop-up window, specify partition label and select FAT32 from the given list. 4. Click “Apply” to execute the pending operations.

Tips:

*If the 64GB SD card is a new SD card, you can see an unallocated space there. Right click it and create a FAT32 based partition with “Create Partition”.

*Above steps apply to format 64 GB SD card to FAT32 in Windows 10 as well.

*You are able to format SD card from FAT32 to exFAT on the contrary as well.

Only four steps can you successfully format 64GB SD card to FAT32 under Windows environment. This professional format software is capable of solving Intenso USB write protected issue as well. Obviously, it is a WD quick format tool that used to format WD 1TB hard drive in Windows. The “NTFS to FAT32 Convertor” can assist you change file system without formatting and losing data if you have important files stored on the SD card. You may want to know how to format 128GB SD card to FAT32 as well. Download it to manage your storage devices to a better state.

Geeni Camera Cannot connect to Wi-Fi network

Make sure you entered the correct Wi-Fi password during the Wi-Fi setup. Check whether there are any Internet connection problems. If the Wi-Fi signal is too weak, reset your Wi-Fi router and try again.

How to access my Geeni smart camera settings?

To access my Geeni smart camera settings, follow the below instructions:

1. From your main device list, click on one of the Camera devices whose settings you want to check.

2. Press the “…” button on the top right for advanced settings.

Geeni Camera live View & Play back view?

For live view and play back view of Geeni cameras first open the Geeni app then select Geeni smart Camera from main device list. For playback view you must insert a SD card in Geeni Camera.

Live view:

Playback view:

How to check for serial number and version of Geeni camera?

To see serial number and version of Geeni camera, follow the below instructions:

1. Open the Geeni app and from the main devices list select Geeni Camera.

2. Click on the device setting “Three dot icons” (…) at top right corner.

3. Select for what you want (serial number or version) to see them.

How to format the memory card of Geeni cameras?

To format the memory card of Geeni cameras, follow the below instructions:

1. Select the Camera from main devices list.

2. Select (….) button then Go to settings

3. Now select Format SD card.

Once you’ve formatted the SD card, go back to recording & check alarm If the issue persists.

What is motion detection setting of Geeni camera?

Motion Detection will detect the motion of the object which is in the front of the camera. When you will turn on Motion Detection, then you’ll receive notifications to your phone whenever the camera senses motion. You can set how sensitive you want it to be.You can also press turn Motion Detection off to make the detection setting off .

What is the basic feature setting of Geeni camera?

The basic feature settings of Geeni camers are listed below:

Indicator Light: By default, the camera lights up to show it’s on. Switch “Indicator Light” off to hide the light.

Flip: If you mount your camera upside down, toggling the “Flip” function will rotate the image so that it’s right side up.

Time Watermark: Turn the time watermark on to always see a time stamp of when video is taking place.

There is not an English language city for sunrise or sunset Geeni camera?

We’re working on software updates, which will resolve this. Once updates are ready, you’ll get an in-app notification.

I am speaking to the Geeni but I am not able to hear any sound coming back from Camera. Is there any way to fix that?

You can fix that through Geeni camera walkie talkie:

1. Speaker icon allows you to hear what’s happening in the room

2. Click on the microphone button to speak.

Is Geeni smart camera have any default user name & password?

No, Geeni cameras aren’t preset with a username/ password.

If you have forgotten your username and password then you can factory reset the settings.

Do any third-party camera apps work with Geeni cameras ?

No, the Geeni cameras won’t work with third party apps. It’ll only work with the Geeni App & voice control by Amazon alexa & google Assistant.

What is the use of Micro SD Card?

Without a Micro SD card (optional, sold separately), the smart Wi-Fi camera can show live camera video, save screenshots or videos of the camera stream to your phone for later, and record still snapshots of motion alerts when notifications are turned on.

Installing a Micro SD card will further enable video recording and playback from your phone. When the card is installed, the camera will continuously record and play back video to your phone until the card is full (up to 128GB supported). Video is encrypted and only view-able through the Geeni app on your phone, so do not try removing the Micro SD card to view video.

Recommended SD Cards:

Class10 and UHS1 or above such as:

16G

.

32G

.

64G

.

128G

.

Note: “ No need to reformat the SD Card to FAT32”

How to reset the camera or how to do factory reset in Geeni camera setting?

To do factory reset in Geeni camera settings or to reset the camera, hold the reset button for 5 seconds. Once it’s reset, camera will provide a voice prompt.

.

What’s the Wireless Range for camera?

.

Wireless Range for camera depends on the range of your home Wi-Fi  router and the conditions of the room. Check with your router specifications for exact range data.

.

The camera appears offline or unreachable, what should I do?

Make sure your Wi-Fi router is online and in range. Make sure you have the latest Geeni functionality by clicking “Check for firmware update (for IP IInd Gen Cam)” & “Check for device version (for Geeni wi-fi smart camera)” in your device settings.

How Much Video Can the Camera Record?

.

The camera recording depends on the video quality, the camera will use around 1gb of storage per day, so a 32GB card can provide weeks of continuous video. As the card fills up, the oldest footage will automatically be replaced by new video, so you don’t have to ever worry about running out of storage space.

How to check for serial number and version of Geeni camera?

To see serial number and version of Geeni camera, follow the below instructions:

1. Open the Geeni app and from the main devices list select Geeni Camera.

2. Click on the device setting “Three dot icons” (…) at top right corner.

3. Select for what you want (serial number or version) to see them.

How to check firmware update for Geeni devices in the Geeni App?

To check the firmware update for Geeni devices in the Geeni App, follow the below instructions:

1. From your main device list, click on one of the devices whose firmware you want to be updated.

2. Press the “…” button on the top right corner for advanced settings.

3. Now click on ‘check for firmware update’.

.

FLEETA App Features
– Live GPS (Real-Time Location Tracking)
: Check the real-time location of all vehicles on a live map.

– GPS Tracking (Trip History & Route Playback)
: Review trip history and route data to analyze past vehicle movements.

– 24/7 Protection & Real-Time Event Alerts
: Get instant alerts for motion detection, impacts, and critical events.

– Live View (Dashcam Streaming)
: Stream live video from dashcams for real-time monitoring.

– Driving Reports & Behavior Analytics
: Access detailed reports on driver behavior, including speeding and harsh braking.

– Geofencing
: Receive notifications and automatically record video when vehicles enter, exit, pass through, or speed in geofenced zones.

– Cloud Storage & Live Event Upload
: Automatically upload and securely store event videos in the Cloud.

– Firmware Updates (FOTA)
: Remotely update dashcam firmware over the air.

FLEETA BlackVue Dash Cameras Full Setup Guide

Troubleshooting Cloud connection status

If your BlackVue dashcam isn’t maintaining a stable Cloud connection, you may lose access to live viewing, push notifications, remote playback, and GPS tracking. Use this comprehensive troubleshooting guide to quickly restore your camera’s Cloud status and regain all features.

Note: Screenshots in this guide are based on the BlackVue app and may vary slightly depending on your camera model or app.

1. Common symptoms of Cloud connection issues

2. Essential system checks

A. Power and Internet connectivity

B. Camera and app readiness

3. Step-by-step recovery

1. Check in the app:

2. Restart devices and connections

3. Verify Wi-Fi or LTE network

4. Update camera firmware

5. Check subscription and plan status

6. Remove and re-register your camera

4. Quick reference troubleshooting table

5. Additional tips

If, after following all these steps, your dashcam still won’t connect to the Cloud, contact BlackVue Customer Support with your device and account details for advanced troubleshooting.

Registering via QR code: how to use it

Registering your BlackVue dashcam via QR code is an alternative way to add your camera to your account for access and video management. Use this step-by-step guide to complete your registration with confidence.

Supported Models: DR II Series, 590X Plus & ELITE 8

Note: Screenshots in this guide are based on the BlackVue app and may vary slightly depending on your camera model or app.

1. Preparation for QR code registration

NOTE: Adding a camera to your account is the prior step to activating the Cloud features for remote access and video management, except for the 590X Plus model.

2. How to register your camera using QR code

3. Troubleshooting QR code registration

4. Additional tips

By following these steps, you’ll connect your BlackVue dashcam to your account quickly and later unlock all features—including Cloud storage, push alerts, and remote video access. If registration problems persist, contact BlackVue Customer Support for expert help.

Compatible camera models for Cloud service

Before registering for BlackVue Cloud, it’s important to confirm that your dashcam model supports Cloud connectivity and remote access features. Use this guide to identify eligible models and ensure your device is ready for Cloud activation.

Note: Screenshots in this guide are based on the BlackVue app and may vary slightly depending on your camera model or app.

Which BlackVue camera models support Cloud service?

Cloud capability is available on select BlackVue dashcams equipped with Wi-Fi, integrated LTE SIM, or dedicated Cloud firmware. Recent flagship and LTE models are the most Cloud-ready.

Main product families with Cloud support

Tip: If your model name contains “X,” “LTE,” “S,” or “Cloud,” there’s a high chance that Cloud features are supported. Models labeled Wi-Fi but not Cloud do not enable online services.

How to check if your dashcam is Cloud-ready

Sample compatibility table

Cloud setup and firmware tips

Selecting the appropriate dashcam model ensures you can enjoy all BlackVue Cloud features, including remote notifications, GPS tracking, video uploads, and real-time monitoring of your vehicle fleet or personal car.

How to deactivate a Cloud Camera

Deactivating a camera from the cloud will switch it to normal camera.

To deactivate a cloud camera

.

.

How to Change Cloud Connection Settings

To update the internet settings for your Cloud camera:

How to Activate Cloud Features

Add BlackVue Cloud Features

Tap the [Add BlackVue Cloud Features] button to upgrade your Wi-Fi camera to a Cloud camera.

Follow the steps below to activate your Wi-Fi camera as a Cloud camera.

.

Once the environment analysis is complete, a confirmation screen will appear. Check if your BlackVue SIM is subscribed.

If you are using a third-party SIM, the APN input screen will appear. Enter the correct APN settings based on your carrier information.

If no SIM is detected, the hotspot setup screen will appear. Enter your Wi-Fi hotspot details to connect.

How to Change the Cloud Connection Settings

.

Setting Up: BlackVue X Series with CM100-LTE/CM100G-LTE Module for Cloud Connectivity

The  DR970X, DR770X, DR900X/X Plus, and DR750X/X Plus, Series are designed with a dedicated external LTE module for Cloud connectivity. With the new CM100(G)-LTE module, Cloud-compatible dashcam users do not need to purchase extra independent hotspot which requires another power source. This module, however, requires an activated Nano SIM card to activate the free Cloud service.

CM100(G) LTE Installation Guide

Install the connectivity module at the top corner of the windshield. Remove any foreign matter and clean and dry the windshield before installation.

Warning

1. Turn off the engine.

2. Unscrew the bolt that locks the SIM slot cover on the connectivity module. Remove the cover, and unmount the SIM slot using the SIM eject tool. Insert the SIM card into the slot.

3. Peel off the protective film from the double-sided tape and attach the connectivity module to the top corner of the windshield.

4. Connect the front camera (USB port) and the connectivity module cable (USB).

5. Use the pry tool to lift the edges of the windshield trim/molding and tuck in the connectivity module cable.

6. Turn on the engine. The BlackVue dashcam and connectivity module will power up.

NOTE:

Is my BlackVue Camera Cloud-compatible?

BlackVue Cloud service works only with the DR970X Plus/DR970X LTE Plus, DR970X/DR970X LTE, DR770X/DR770X LTE, DR750LTE/DR750X LTE Plus, DR900/DR750 (S, X, and X Plus Series), and DR650S Series dashcams. In addition, DR650GW dashcams that were manufactured after April 2015 are also Cloud-compatible.

To check if your DR650GW is compatible with the Cloud service and to receive your Cloud security code (QR code), please send us the photo/screenshot of the dashcam’s serial number and the SSID (MAC Address) to cs@pittasoft.com.

*The serial number is on the package box and also printed on the dashcam. To find it, unplug the cables and carefully take out the dashcam from the mount by pressing the lock button. You will see the serial number on the silver sticker.

*To find the SSID (MAC Address), turn on the camera and turn on the Wi-Fi in your smartphone. You will see the camera’s SSID in the available Wi-Fi networks section of your smartphone. It should look as follows: DR650GW-XXXXXX (6 digits/letters).

Sample images:

Camera Models not Compatible with Cloud

Using driving reports, geofence alerts, and GPS tracking

Unlock the full power of your BlackVue dashcam and fleet management by leveraging driving reports, geofence alerts, and GPS tracking. These features give you visibility into vehicle usage, real-time movement, and event-based notifications—making safety and oversight effortless.

Note: Screenshots in this guide are based on the BlackVue app and may vary slightly depending on your camera model or app.

Driving reports: analyzing safety and behavior

Driving reports provide daily or monthly summaries to help monitor driver habits, safety, and critical events.

How to access and use driving reports

Information in driving reports

Geofence alerts: monitoring by area or route

Geofencing lets you define custom zones on a map; receive alerts when vehicles enter, exit, or pass through them.

Note: Geofence feature is only available for Fleet Plan users via Fleeta app or Fleeta Web Viewer.

How to set up geofence alerts (Fleeta Web Viewer Only)

Managing and editing zones

GPS tracking: real-time location and route history

GPS tracking allows full visibility and historical playback of fleet vehicles on an interactive map.

How to use GPS tracking

Route generation details

Practical tips

Smart use of driving analytics, location alerts, and GPS tracking with your BlackVue system brings full awareness, accountability, and control to personal or commercial vehicle management.

Managing Fleeta members and groups

Effectively organizing and controlling members and groups is essential for making the most of BlackVue Fleeta’s fleet management features. This guide outlines adding and removing members, assigning roles, creating groups, and managing permissions in Fleeta.

Understanding roles in Fleeta

Fleeta uses roles to determine what each user can do:

Permission	Owner	Admin	Driver
Search/view all members & groups			✘
Invite members (Admin/Driver)		✘	✘
Delete members		✘	✘
Create/delete/rename groups		✘	✘
Assign dashcams to groups or drivers			✘
Assign admins to groups		✘	✘

Adding members

Note: The assigned role (Admin or Driver) cannot be changed later. To amend a role, delete and re-invite the member.

Removing members

Creating and managing groups

Deleting one group

Deleting multiple groups

If a camera or driver is removed from a group, both remain available in the fleet and can be assigned elsewhere.

Handling pending or expired invitations

Best practices

Managing Fleeta members and groups properly ensures secure, organized, and effective oversight of your vehicles and team.

.

.

Step 1: Find Your Model Number

Before anything else, you’ll need your recorder’s model number.
Not sure where to find it? → View our guide

Once you have your model number, enter it below: e.g DVR16-5580

Quick Guide: Where to Get the Model Number of a Swann Product

Looking for the model number on your Swann device? Whether you have a Swann recorder (DVR/NVR/NVW), an add-on camera, a standalone security camera, or sensors and alarms, finding the model number is key for firmware updates, compatibility checks, and technical support. Many users search “Swann model number location”, “Swann DVR model lookup”, or “where to find Swann camera model number”—and in this guide, we’ll show you exactly where to look on each type of device.

To get the model number, grab your Swann unit and select below what type of product do you have:

• Recorders – such as DVRs, NVRs, and NVW800 / AllSecure650 (also known as wireless NVR)

• Add-on Cameras – cameras that need a recorder or hub to store clips

• Stand-alone Cameras – wireless IP cameras that work on their own; no recorder or hub required

• Security Sensors and Alarms – such as Door, Motion, or Leak sensors, and their Siren; also covers alarms such as ActiveResponse Personal Safety Alarm

If you don’t have the unit with you, check out this extensive guide on where else you can get the model number of your unit.

You can also contact Swann Support if you need further assistance.

NOTE:

N3960 is not a model number

Choose the product that you have:

DID YOU KNOW? Some retailers are replacing Swann model numbers with their own codes. Once you have located the model number of your system, but is different to what Swann have, visit this article to check its

For recorders, the Product Model in indicated on the sticker underneath unit or on the back for NVW and AllSecure devices; usually above the serial number.

In this example, the model number is NVW-MR4K.

Look for your model number in this section to access detailed guides and support

For security cameras, the Product Model is indicated on the sticker around the camera casing. The code usually starts with PRO, NHD, or NVW followed by a ‘dash’ or ‘hyphen’ and a series of numbers.

In this example, the model number is NVW-MR4KCAM.

Look for your model number in this section to access detailed guides and support

For Stand-alone cameras, the Product Model is indicated on the sticker or printed around the camera body or underneath the unit. The code usually starts with SWIFI, SWWHD, or SWAD.

In this example, the model number is SWIFI-CORECAM.

Look for your model number in this section to access detailed guides and support

For sensors, the Product Model is indicated on the sticker or printed around the body or underneath the unit. The code usually starts with SWIFI.

In this example, the model number is SWIFI-MOTION.

Look for your model number in this section to access detailed guides and support

How to Find Your Swann Product Information: Model, P2P/UID, MAC, and Firmware

Swann Tech Support will always require the exact product model.

For troubleshooting, the following are required: P2P or UID, MAC address or commonly known as ID.

Different products listed below have different ways of finding this information. Click on the tab for your device type and follow the guide.

• Recorders – such as DVRs, NVRs, and NVW800 / AllSecure650 (also known as wireless NVR)

• Add-on Cameras – cameras that need a recorder or hub to store clips

• Stand-alone Cameras – wireless IP cameras that work on their own; no recorder or hub required

• Security Sensors and Alarms – such as Door, Motion, or Leak sensors, and their Siren; also covers alarms such as ActiveResponse Personal Safety Alarm

NOTE:

N3960 is not a model number

Choose the product that you have

Choose the information you want to find

Product Model on Sticker

For recorders, the Product Model is indicated on the sticker underneath unit or on the back for NVW and AllSecure devices. The code usually starts with DVR, NVR, NVW or sometimes SW / SR followed by a ‘dash’ or ‘hyphen’ and a series of numbers.

Choose the information you want to find

Product Model on Sticker

For security cameras, the Product Model is indicated on the sticker around the camera casing. The code usually starts with PRO or NHD followed by a ‘dash’ or ‘hyphen’ and a series of numbers.

Choose the information you want to find

Product Model, MAC address or ID on Sticker

For Battery/Wireless (IP) cameras, the Product Model is indicated on the sticker or printed around the camera body or underneath the unit. The code usually starts with SWIFI, SWWHD, or SWAD.

Choose the information you want to find

Product Model on Sticker

For sensors, the Product Model is indicated on the sticker or printed around the body or underneath the unit. The code usually starts with SWIFI.

Password Reset using SwannView Link app (MAC Address) or Generated code / Super Password

Using a Generated Code and Super Password

For this step, connect a monitor and mouse to your recorder.

1.Access the MENU of your recorder to pull up the login page.

2.Click the “Forgot Password” to open the “System login – Super Password” option. The recorder will show an 8-digit random code.
Note: Do not close the prompt as it will generate a new code every time it’s opened.

3.Download the SuperPassword utility for Windows via this link to generate the code.

• 

• Open the downloaded executable file. No installation is needed.

• Type the ‘random code’ you see on your monitor into the ‘random code’ field on the utility.

• Click the “Create Super Password” button to generate a 12-digit code.

4.Enter the Generated Code into the Super Password field and then click OK.

Using the MAC Address

Follow this guide on how to Password Reset using the SwannView Link app.

SwannView Link Password Reset

Acquiring the reset code “MAC Address”

The reset code on new recorders is acquired primarily by using the relevant client software on a Windows PC or MAC computer. Other methods exist, but they usually require a level of networking knowledge over what we expect customers need to operate their system.

The reset code itself is a unique 12-character string that is generated by the unique hardware identifier of the network interface of the device, known as the MAC address.

Excerpt from the Hardware Quick Set Up Guide

To find your recorder’s reset code, connect the recorder to your router (if you have not yet done so) and install and run the software on your computer.

Installing the software

Download the software

The first step is to download the necessary software to your PC. A link to the software is below.

Using the software

The first time you run SwannView Link, you will see this screen.

The software opens to the main page with various information displayed. Click on Add Device. You should see this below:

For Windows

For Mac

Copy down any MAC address starting with the characters ‘EC71DB’ first, then any others. Ignore the colons as they are not necessary.

Entering the reset code

You now use what you wrote down in the previous step to initiate a password reset on the recorder. On the System Login, click Forgot Password.

Using the Code on the recorder:

The reset code needs to be entered after clicking Forgot Password. Enter it in the Super Password field. Letters are in UPPERCASE without the colons (e.g EC71DB5C4AF5).

If the window you see looks similar to the image below, you are in the wizard. The reset code CANNOT be entered in this area. Make sure to setup your new password and click NEXT. You can cancel the rest of the Setup Wizard if you want.

Cancel the wizard then open the right-click menu and select Main Menu (home button) to access the login window.

Once you enter in the “admin” username and reset code, the recorder will reboot. That indicates that the reset is successful and you will be presented with the window to enter a starting password after the recorder has finished rebooting.

Notes:

You will need to re-enter a new password every time you reset the password. The reset code CANNOT be used to login to the recorder nor can it be used for remote access.

SwannView Link Password Reset

Acquiring the reset code “MAC Address”

The reset code on new recorders is acquired primarily by using the relevant client software on a Windows PC or MAC computer. Other methods exist, but they usually require a level of networking knowledge over what we expect customers need to operate their system.

The reset code itself is a unique 12-character string that is generated by the unique hardware identifier of the network interface of the device, known as the MAC address.

Excerpt from the Hardware Quick Set Up Guide

To find your recorder’s reset code, connect the recorder to your router (if you have not yet done so) and install and run the software on your computer.

Installing the software

Download the software

The first step is to download the necessary software to your PC. A link to the software is below.

Using the software

The first time you run SwannView Link, you will see this screen.

The software opens to the main page with various information displayed. Click on Add Device. You should see this below:

For Windows

For Mac

Copy down any MAC address starting with the characters ‘EC71DB’ first, then any others. Ignore the colons as they are not necessary.

Entering the reset code

You now use what you wrote down in the previous step to initiate a password reset on the recorder. On the System Login, click Forgot Password.

Using the Code on the recorder:

The reset code needs to be entered after clicking Forgot Password. Enter it in the Super Password field. Letters are in UPPERCASE without the colons (e.g EC71DB5C4AF5).

If the window you see looks similar to the image below, you are in the wizard. The reset code CANNOT be entered in this area. Make sure to setup your new password and click NEXT. You can cancel the rest of the Setup Wizard if you want.

Cancel the wizard then open the right-click menu and select Main Menu (home button) to access the login window.

Once you enter in the “admin” username and reset code, the recorder will reboot. That indicates that the reset is successful and you will be presented with the window to enter a starting password after the recorder has finished rebooting.

Notes:

You will need to re-enter a new password every time you reset the password. The reset code CANNOT be used to login to the recorder nor can it be used for remote access.

Dashcams enable you to capture the stunning scenic beauty outside and record crucial information like vandalism and accidents. However, what happens when you accidentally delete all that precious dashcam footage? Is it lost forever?

Not quite; Your deleted footage is very much recoverable. This article features five methods to retrieve dashcam footage from Tesla and other cameras. Click here to skip straight to the data recovery tutorial.

Why is My Dashcam Footage Missing?

Due to the continuous recording and saving of dashcam footage on external storage media, it’s quite common to experience file corruption and eventual file disappearance. Here are some potential causes behind your missing dashcam footage:

Cause	Description
File overwriting	“The downside with dashcam storage devices is that once the storage capacity is full, newly recorded content overwrites and loops over old files. As a result, it’s critical to start your data recovery process as soon as you encounter any deleted files. Note: Some dashcams offer a manual lock feature to prevent overwriting of certain files.”
File corruption	Dashcam file corruption can arise from power interruptions to your dashcam. Additionally, a faulty SD card and improper ejection are other culprits of file corruption. File system errors with your video data can prevent proper R/O operations – leading to file corruption.
Physical damage	“If you met with an accident, the impact could have inflicted physical damage on your dashcam. Additionally, sometimes the airbag deployment can dislodge the mounting bracket of your dashcam and damage it. In some cases, extreme temperatures can fry up the dashcam interior and impact the internal memory.”
Software errors	Outdated firmware paves the way for bugs and glitches to corrupt your data. Furthermore, the use of incompatible storage media can trigger incompatibility issues affecting the storage of your dashcam video footage.
Failed data transfers	Interrupted file transfers can result in potential data loss. Failed data transfers can result in file deletion, because your dashcam OS might automatically delete the partially transferred files. Moreover, bugs or conflicts with your data transfer software could also lead to data loss.
Formatting or accidental deletion	Chances are you accidentally hit the format button on File Explorer while attempting to copy video footage from the storage device. Alternatively, you could have deleted the dashcam footage directly from the vehicle’s dashboard.
Disconnection of storage device	Tesla’s dashcam uses a file segmentation technique to record brief one-minute videos, and if the storage device gets disconnected (for instance, from an accident), the succeeding one-minute segments aren’t saved.

Now that you are aware of the various reasons why dashcam footage goes missing, it’s time to explore the data recovery techniques.

How to Recover Deleted Dashcam Footage

This section features five methods to recover your deleted dashcam footage. Your deleted files are recoverable till they get overwritten. Consequently, time is of the essence.

 Note: Ensure you stop using the dashcam for recording any footage, to reduce the chances of file overwriting.

Method 1: Check the Storage Device and its Connection

If your PC doesn’t detect the storage device (USB/SD card), troubleshoot by attempting to reconnect. If you still can’t access the storage device, follow these steps:

1.Open Device Manager and expand Disk Drives.

2.Right-click on the removable SD card/USB drive, and uninstall it.

3.Disconnect your storage device and restart your PC.

4.Reconnect the storage device, and Windows will automatically reinstall the required drivers.

5.Check if you can access the storage device now.

Method 2: Use Data Recovery Software

Data recovery software can scan and recover deleted data from your USB or SD card. Amongst various data recovery software, our editorial team vouches for Disk Drill.

The tool allows you to recover Tesla dashcam footage efficiently in a few clicks. Moreover, Disk Drill facilitates the data recovery of all major video formats, including MP4, AVI, MKV, etc.

Disk Drill is compatible with all major Windows file systems, like the FAT32, NTFS, exFAT, etc. Furthermore, the tool also supports data recovery from several external storage devices, including USBs and various memory card types, like the microSD, SDXC, SDHC, CF and SD.

Even if File Explorer doesn’t display your storage device, Disk Drill can help restore data. However, the only prerequisite is that Disk Management displays your storage device without the “No Media” label.

 Disclaimer: Dashcams save video footage in fragments. As a result, be mindful of the data recovery results as you might find several short video clips. Fortunately, you can test Disk Drill’s free version that offers 500 MB of data recovery.

Here’s how you can use Disk Drill to retrieve deleted dashcam footage:

1.Connect your storage device to your computer.

2.Download, install and launch Disk Drill.

3.Select your storage device and hit Search for lost data.

4.Once the scan terminates, click on Review found items.

5.You can preview the dashcam footage by hovering and clicking over the eye icon next to the video files.

6.Select the files you would like to retrieve, and click Recover.

Use the filter feature to refine the search results. For instance, you can key in mp4 and hit enter to filter the recoverable file list to display only mp4 instances.

7.Finally, select a destination for saving the deleted footage, hit Next. Ensure that you select a different destination (other than the affected storage device).

Method 3: Assign a New Drive Letter

If you still struggle to access files on File Explorer, a potential drive conflict might be on the cards. Here’s how you can assign a new drive letter:

1.Connect the storage device and open Disk Management.

2.Locate your target storage device and right-click on it.

3.Select change drive letter and paths.

4.Click change on the pop-up window, and you will encounter a drop-down box.

5.Select assign the following drive letter and choose a drive letter.

6.Select OK and exit.

Method 4: Perform the CHKDSK Command

Chkdsk is a Windows utility that can fix minor issues like “SD card is damaged, try formatting it.” Additionally, CHKDSK fixes disk errors and improves file system integrity.

Here’s how you can leverage the CHKDSK functionality:

1.Connect the storage device to the PC and open an elevated command prompt window (running CMD as an administrator).

2.Execute the command chkdsk <your drive letter>: /f/r/x and hit enter.

3.Try accessing your storage device now.

 Always perform SD card data recovery before attempting a CHKDSK repair. Implementing CHKDSK fixes can result in lost data.

Method 5: Contact Tesla

If you cannot retrieve lost dashcam footage from any of the above methods, contact Tesla customer support for assistance. Explain your situation and provide relevant details, like the approximate timeframe for which you need the recording.

In some cases, Tesla customer care might remotely access your car’s dashboard to retrieve deleted footage. If the remote session isn’t an option, visit a Tesla service center for in-person troubleshooting.

If you want to use Tesla camera footage as court evidence, request a saved cloud copy of your footage.

Is It Possible to Recover Overwritten Dashcam Footage

Yes, it’s possible to recover overwritten dashcam footage. However, overwritten data essentially means that new video footage replaces the previously saved video footage. In such cases, the probability of recovering overwritten data is very slim. Additionally, dashcams typically use the FAT32 or exFAT file systems for managing data. These file systems don’t offer any built-in mechanisms for data recovery of overwritten data.

Nevertheless, there is a sliver of hope. Fragmentation is another critical aspect to consider. Dashcams often fragment your video footage to optimize storage space. A fragmented video file gets saved across different locations on your storage device. Consequently, overwriting doesn’t necessarily lead to a complete loss of all video information.

You can attempt to retrieve the overwritten dashcam footage by scanning the storage with data recovery software. Your last resort could be consulting a reputable data recovery center. However, the possibility of successful recovery is relatively low as the retrieved files might be corrupted and, therefore, unusable.

Conclusion

While losing important dashcam footage can be troublesome, it does not have to be permanent. With the right tools and techniques, you can effortlessly recover your deleted dashcam files.

Your first action must be to use data recovery software to recover your dash cam footage. If you can’t access the storage device, try Windows native tricks like CHKDSK, assigning a new drive letter and reinstalling your storage device drivers.

FAQs

How do I view my dashcam footage?

The method of viewing dashcam footage depends upon the type of dashcam you own. Some dashcams feature built-in displays to stream the footage directly. In other cases, you must remove the external storage device from the dashcam and connect it to your PC.

How do I get dashcam footage on my phone?

If your dashcam supports mobile streaming, you can view the dashcam footage on your tablet or smartphone using a reliable dashcam app. Install the app and sync it with your vehicle’s dashcam. You can download and save the videos in the case of having to present mandatory evidence. Garmin VIRB is one popular mobile app to view and save dashcam footage on Android phones.

Do dashcams automatically delete footage?

Most dashcams contain a loop recording feature; It automatically deletes old footage when the SD card gets full to make room for new files. Some dashcams alter video files in short segments before deleting them. They adjust the length of old videos between 1-3 minutes to continue recording the latest files.

Why is my dashcam not recording everything?

Some reasons include incorrect settings, power issues, and overheating. Firmware and upgrade issues can also hinder your dashcam’s ability to record. Faulty hardware is another potential cause of dashcam malfunctioning.

Is it possible to recover recordings from the dashcam’s internal memory?

Yes. However, it depends on factors like your dashcam model and compatibility. Furthermore, other factors include the time since the recording and the physical condition of your dashcam.

This tutorial applies to NVR Face Recognition ai systems

How to Install XMeye POE NVR AI Manuals

1.Power on the NVR with the 48Vor 52V power adapter.

2.Connect your NVR to the router.

3.Connect the NVR to a monitor via VGA or HDMI cables.

4. Connect the PoE Cameras to the NVR with the PoE Ethernet cables.

5.Switch on the NVR and turn on the monitor.

6.lf your monitor doesn’t have a speaker, you can connect a speaker to the 3.5mm “AUDIO OUT” port to get sound from the recorded video.

Getting Started Settings

At your first login to the system, there will be a quick guide to help you set up the basic information of your NVR.

Time Setup

Please adjust the time and date to be the same as your local.

Network

On this page you could see the network information about your system. Click “Next” to continue.

Install XMeye App

Scan QR code of the App to download the app.After the app downloaded, please create your own profile account on the app. And then scan the QR code of the serial number of the NVR to add it into the app. Please ensure the NVR is online before you watch videos of it on the App.

CameralChannel Setting

Before installing your cameras to the final position, please check and adjust the position and the angle of the cameras.

Display

Adjust the display settings of the monitor images

General Setting

In the General Settings, you can change the language, the action when the storage is full and the auto logout intervals if you want to get a better protection of your NVR.

Record Configuration

In the Record Configuration, you can set up the record mode for each channel to save space of the HDD and only record the important videos. 

Channel: The channel which you want to do settings of record configuration.

Length: The standard length of each video segment.

Mode:The way you want to record videos.

1.Schedule:The selected channel will only record during the chosen time period.

2.Manual: The selected channel will record 24/7.

3.Stop:The selected channel will not record any video.

*Notice: If you would like to set the recording mode to “Alarm”, please make sure that you have enabled the alarm function of the corresponding channel.

Alarm settings

lntelligentAlert

The Al smart security camera system supports intelligent alerts.such as human detection and face detection. In order to adjust the related settings, please enter “Intelligent Alert “in “Alarm” menu.

Channel:Choose the camera which you want to do alert settings.

Enable:When you tick off it , the camera will not detect any movements.

Human Detect:The camera will detect human activities by recognizing humanoid body shape.

Face Detection:The camera will detect human face when this is ticked.

Record: When this option is ticked on, the camera will record a video segment when human detected.

Mobile Reported: When it is ticked on, the camera will send alert notifications to your mobile app when it detects movements or human activities.

Alarm Sound: When it is ticked on, the camera will sound a voice alarm when it detects movements or human activities.

Sensitivity:Adjust the detection sensitivity of the camera.

Rule:Set advanced detection rules like safe zone or line cross alarm.

*Notice: If the “Enable” option is on and the “Human Detect” is off, the camera will detect all movements, including pets, vehicles, plants, trees, etc. Therefore, we recommend you to active “Human Detect” to reduce false alerts. It shows that “Human Detect” function can reduce 98%-99% of the false alerts.

Advanced Settings of Human Detection

Period: The time period of the detection.

MD Interval: The interval between 2 human motion movements alerts.

PostRec: To adjust the length of the video after the camera detects abnormal movements.

Tour: Not applicable.

Snapshot: When it is ticked on, the camera will take snapshots when it detects abnormal movements.

Send Email: When it is ticked on, the camera will send alerts to your e-mail address.

Buzzer: When it is ticked on, the NVR will make beeps alarm after the camera detects abnormal movements.

Write Log: When it is ticked on, the NVR will note down the alarm record. You can
review the records by following this path: Right-Click Menu > Main Menu > Advanced > LOG.

FTP Upload:Not Applicable.

Voice Prompts:To choose the different alarm sounds for the voice prompts.

Advanced Settings of Face Detection

Period: To Set the time period of detection.

MD Interval: The interval between 2 alerts.

PostRec: To adjust the length of the video after the camera detects abnormal movements.

Tour: Not applicable.

Snapshot: When this option is on, the camera will take snapshots when it detects abnormal movements.

Send Email: When this option is on, the camera will send alerts to your e-mail address.

Buzzer: When this option is on, the NVR to sound alarm when the camera detects abnormal movements.

Write Log: When this option is on, the NVR will note down the alarm record. You can review the records by following this path: Right-Click Menu > Main Menu > Advanced> LOG.

FTP Upload: Not Applicable.

On screen of the monitor with live video , you can view the human faces detected by the cameras. You can easily and quickly get whether the persons detected by the camera are your friends or an intruder. If it is an intruder, the face detection function can help take some actions as soon as possible to protect your safety and property. Please follow the path below to enable the “Face Detection”.

Right-Click Menu > Face Detection

When the cameras detect human faces, the NVR will show you these faces on the right side of the screen like the image above.

How to Set Up Your Email to Receive Alert Notifications

Please follow the paths below to set up the email which you want to get alerts from the security camera system.

Right-Click Menu > Main Menu > Network > Net Service > EMAIL (Please OUBLE CLICK on “EMAIL” to enter the setting interface)

Please enter the required information of your emails in the “User Name” “Sender” and “Receiver”.
If you want to receive the alert notifications with an email different from sender email address, you can input a different email in the “Receiver”.
In the “Password”, you need a 16 digits App password. Let’s take “Gmail “as an example to show you how to get this password.

*Notice: Each e-mail service provider has its own SMTP server, port and encryption. You can find these information easily on Google. In this manual, we will show you these information of several common used e-mail service. camera is lost connection.

Gmail SMTP: smtp-relay.gmail.com Port: 25, 465 or 587

Encryption: SSL or TLS

Hotmail SMTP: smtp.live.com Port: 25 or 465

Encryption: SSL or TLS

Outlook SMTP: smtp.office365.com Port: 587
Encryption: TLS

Yahoo SMTP: smtp.mail.yahoo.com Port:465
Encryption: SSL or TLS

iCloud SMTP: smtp.mail.me.com Port: 587
Encryption: SSL or TLS

How To Get 16-Digit App Password

Enable IMAP access of your e-mail.

Log into your Google account. In “Security” section, find “Signing in to Google”.

If the “2-Step Verification” is off, please enable it.

Enter ”App passwords”. Select the app and device for which you want to generate the app password, or you can name your own app and device, then click “GENERATE”.

You will get a 16 digits password, this is the password you need to use later to set up your e-mail notice in NVR system.

* Notice: You are not able to review the password after you click “DONE” so please note it down or leave this page open.

Rule – Safe Zone & Line Cross Alarm

We can set up a safe zone for our camera.

The camera will only detect or sound alarm when there’s abnormal activities in the safe zone. Click on the “Set” button next to “Rule”.

Choose the safe zone shape which you would like to use. In this user manual, we use rectangle as example.

Choose the safe zone shape which you would like to use. In this user manual, we use rectangle as example.

We can also choose other size such as circle to protect our valuable objects.

When we choose “Tripwire” in stead of “Intrusion”, there will be a line on the screen and the camera will only detect or sound alarm when people cross this line.

Abnormality

In this part, we can set the alarm for other events.

In the “Event Type”, there are several options:

You can also choose different notification type:

Traditional Alarm

In this part, we can set the alarm for other events.

In this part, we can adjust the settings for other alarm types.

Video Blind: The camera is covered and blinded.

Video Loss: The camera loses connection with the NVR.

Alarm Input: The alarm input from the cameras.

Intelligent: Not Applicable.

Video Blind

Channel: Choose the right channel of which you would like to adjust the settings.

Enable: The master switch of the video blind alarm.

Sensitivity: Change the sensitivity level of the video blind alarm.

Period: Set up the time period during which you would like the video blind alarm to function.

Record Channel: Set up the channels which you would like them to record videos after the video blind alarm is triggered.

*e.g. You have set channel 1 and channel 2 to record videos in “video blind” interface. One day, a burglar walks to your front door and your channel 1 camera sounds an alarm. The burglar covers the camera with his jacket and run to your driveway, where your channel 2 camera is installed. When the video blind alarm is triggered by channel 1, because you have set channel 2 to record videos too, so the channel 2 camera will also record videos and you will have videos with multiple angles of this burglar. These evidence will help police officers to catch this criminal.

Tour:Not applicable.

Snapshot:Set up the channels which you would like them to take snapshots after the video blind alarm is triggered.

PostRec: The length of the video blind alarm video.

Send Email: If this option is on, the NVR will send alert notification to your e-mail address when the video blind alarm is triggered.

Buzzer: If this option is on, the NVR will sound alarm when the video blind alarm is triggered.

Write Log: If this option is on, the NVR will note down the alarm record. You can review the records by following this path: Right-Click Menu> Main Menu > Advanced > LOG

FTP Upload: If this option is on, the NVR will sound alarm when the video blind alarm is triggered.

Mobile Reported: If this option is on, the NVR will send alert notification to the App when the video blind alarm is triggered.

Video Loss

Channel:Choose the right channel of which you would like to adjust the settings.

Enable:The master switch of the video loss alarm.

Period: Set up the time period during which you would like the video loss alarm to function.

Record Channel: Set up the channels which you would like them to record videos after the video loss alarm is triggered.

Tour:Not applicable.

Snapshot: Set up the channels which you would like them to take snapshots after the video loss alarm is triggered.

PostRec: The length of the video loss alarm video.

Send Email: If this option is on, the NVR will send alert notification to your e-mail address when the video loss alarm is triggered.

Buzzer:If this option is on, the NVR will sound alarm when the video loss alarm is triggered.

Write Log: If this option is on, the NVR will note down the alarm record. You can review the records by following this path: Right-Click Menu> Main Menu > Advanced > LOG

FTP Upload: Not applicable.

Mobile Reported: If this option is on, the NVR will send alert notification to the App when the video loss alarm is triggered.

Alarm Input

Type: Not applicable.

Alarmln: The source of the input alarm.

Enable: The master switch of the alarm input alert.

Period: Set up the time period during which you would like the alarm input alert to function.

MD Interval: The interval time of each alarm.

Record Channel: Set up the channels which you would like them to record videos after the alarm input alert is triggered.

Tour: Not applicable.

Snapshot:Set up the channels which you would like them to take snapshots after the alarm input alert is triggered.

PostRec: The length of the alarm input alert video.

Send Email: If this option is on, the NVR will send notification to your e-mail address when the alarm input alert is triggered.

Buzzer: If this option is on, the NVR will sound alarm when the alarm input alert is triggered.

Write Log: If this option is on, the NVR will note down the alarm record. You can review the records by following this path: Right-Click Menu> Main Menu > Advanced > LOG

FTP Upload: Not applicable.

Mobile Reported: If this option is on, the NVR will send notification to the App when the alarm input alert is triggered.

Snapshot Configuration

In “Snapshot Configuration”, we can set our cameras to take snapshots.

Cycle Capture

When we choose “Cycle Capture”, the camera will take snapshots periodically. For example, the default snapshot period is 64 seconds, it means the camera will automatically take snapshot every 64 seconds.

EMAIL: When this option is on, the NVR will send the snapshots captured by the cameras to your e-mail address.

FTP: Not applicable.

Storage: When this option is on, the NVR will store the snapshots captured by the cameras in the HDD.

Timing Capture

When we choose”Timing Capture”, the camera will take snapshots at the time that we set.

Playback

In this part, we can review the video records taken by the cameras.

There are 6 different playback modes:

Common Playback: You can review all the video records.

Common Playback: You can review all the video records.

*e.g.:
On May 1st, you only have your channel 1 recording videos;
On May 2nd, You have your channel 1 and your channel 2 recording videos;
In “Common Playback”, you will see that there are records on May 1st and on May 2nd;

Dayparting: You can review the video records of the chosen channels during the selected period.

Smart Express: The selected alarm type videos will play at normal speed. The remaining videos will speed up to save your time.

Smart Search: You can review the video playback of the selected alarm type within the selected time period.

Face Search: You can review the video playback of detected human faces in the selected time period.

Backup

When the HDD is full and you want to keep your video records, you can backup your videos by using a USB disk. First of all, please plug your USB disk into the USB port on the NVR.

Please follow the path below to enter the backup interface:

Right-Click Menu > Main Menu > System > Backup

Click on “Detect”, you will see the information of your USB disk. If the NVR detects your USB disk successfully, please click “Backup” to continue.

After choosing the video records type, channel and time, please click “add” then you will see all eligible video records.

Choose the videos which you would like to backup then click “Start”. All the selected videos will be copied into your USB disk.

Add Cameras

The NVR is expandable and ONVIF supported, it means that the recorder is compatible with all the IP cameras which also support ONVIF protocol. If you want to connect more cameras to the recorder, you need to pair the recorder and the cameras first.

*Notice: The NVR recorder is a PoE security camera system so it is compatible only with PoE IP cameras.

Please follow the path below to add your cameras:

Right-Click Menu > Channel Set

Click “Search”. Your camera will show on the upper chart. Click “Add” then the camera will be paired with the NVR. 

Advanced Settings of the XMeye App

Tap on the icon of the App.

Register an account then log in the App.

Add a device then scan the serial number QR code of the NVR system.

Device

Tap on the device and choose the active channels to enter live streaming video interface.

Menu

In the setting menu, we can adjust the camera settings directly through our smartphone.

Intelligent Alarm: Turn on or turn off different alarms.

User Management: Change the password and set security questions.

User Management: Change the password and set security questions.

Remote Playback: Review your video records stored in the NVR remotely.

Video Download: Download the videos stored in the NVR to your smartphone.

Advanced Setting: Check & adjust the settings of the HDD and network.

About: Other information about the product.

Mobile Storage

In this part we can review the videos and the pictures saved in our smartphone.

My

In this part we can change the general settings of the App, send feedback about the App, and other additional information.

.

My device needs to be configured for the network. How do I reset the device?

The reset operations for different devices may vary, but common methods include:

Methods to determine if the device has successfully entered network configuration mode:

Note:During the first use, devices typically enter network configuration mode automatically, except for locks, control panels, and speaker products.

.

If the device indicator light keeps flashing, how to troubleshoot potential issues?

Operation Confirmation:Confirm if the device has been removed or frequently turned on/off, or if the device’s switch button has been accidentally triggered. When the indicator light keeps flashing, it usually indicates that the device is in pairing mode.

Reconfiguration:Attempt to reconfigure the device network. If the indicator light continues to flash even after successful reconfiguration, it may be due to a hardware malfunction. It is recommended to contact the seller immediately for after-sales support.

The Indicator light changed from flashing to regular,but it still fails to connect?

  If the device’s indicator light changes from flashing to solid during the network configuration process but ultimately fails to connect successfully, please troubleshoot using the following steps:

For most of Routers）How to configure separate Wi-Fi SSIDs for 2.4 GHz and 5 GHz bands?

If your router supports both the 2.4 GHz and 5 GHz bands, but only one Wi-Fi name is displayed on the Wi-Fi search page of your mobile phone, perform these steps:

When the preceding settings are complete, the new Wi-Fi names will Appear on the Wi-Fi settings page of your mobile phone.

Note:After the Wi-Fi names are changed, you need to reconnect the devices that use this wireless router. The password remains the same if it has not been changed.

The following files describe how to configure the routers of some popular brands.

What should I do when my device fails to connect to the network?

Please read the product manual carefully before setting up the network, and confirm that the app is the one recommended in the manual.

Check if the device is powered on and functioning properly, and ensure that the router is connected to the external network, so that the device is in the correct state for network setup.

If all the above conditions are met, please follow the communication protocol below for troubleshooting:

What should I do if the device is offline after a power outage or network disconnection, but cannot automatically reconnect to the network after network recovery or restore power?

Please check in the following ways:

Whether there are too many devices in your home that need to be connected to the Internet, beyond the range that the router can load (ordinary home routers can only load less than 10 devices), so your devices cannot connect to the network;

Whether the network quality is unstable, so the device fails to connect to the network in time after the incoming call;

If the device cannot automatically reconnect to the network after being offline, you can try to restart the device;

If it still fails, you need to reset the device configuration network;

If your problem still exists, you can submit your problem in App-My-FAQ and Feedback-My Feedback-+New Feedback (selecting the corresponding device when submitting feedback will locate your problem faster), thank you support.

What are the limits (maximum) on the features and usage of the app?

Tuya developer platform features the following requirements（If the upper limit is exceeded, it cannot guarantee the user experience.）

Tuya & SmartLife Apps

Other:

Trigger mechanism:

The quantity limits of the mentioned items are interrelated. It is possible that the upper limit of item B is triggered before the upper limit of item A is reached. Therefore, the principle of the first trigger will be applied to all limits.

Scope of Quantity Limitations:

The quantity restrictions apply to the Tuya App, SmartLife App, OEM App, and App SDK.

Note: Items such as number of homes, number of home members, number of rooms, number of room devices, number of device group devices, number of home device groups, number of users in device group sharing, number of users in device sharing, number of joined homes, and MQTT message length are still in the gray release phase and may be subject to elastic adjustment. Tuya reserves the right to interpret these requirements.

I have a device whose old schedule (ghost schedule) is active?

Dear user, you can try to reset a new timing to refresh the cloud settings. Or you can try to “Restore factory defaults” your device (note: this will make the device disAppear from the list) and add it again. If your problem persists, please contact us again and let us know the specific time and device ID for further investigation.Thank you for your support and understanding.

How do I restore a faulty device to factory settings?

Dear user, we are sorry for your inconvenience. If you do so:

Note: If you just click Disconnect, the App will only remove the device from the App, and will not delete any data on the device, nor will the device enter the pairing mode (some devices have their own logic to automatically enter pairing mode after disconnection).

Why can’t my phone receive App push, incoming call, device alarm and door bell ring?

Dear user, we are sorry for your inconvenience. If you do so:

Note: If your device is a smart doorbell or smart camera, and you cannot receive the incoming call. This is caused by the restrictions imposed by the mobile phone on our App. You only need to open the App, and you will receive the incoming call normally.

The power saving function of some Android phones will close the background process of the App, which is also the reason why you cannot receive the App push:

What if my phone doesn’t receive a doorbell notification or call notification after the app is closed?

In Android 14 and later, full-screen notification permissions have been restricted. For apps like doorbells, full-screen notification permission is required to display a call notification.

If message pushing is enabled for the message center and your mobile phone but you still do not receive any messages, provide us with your device ID and the messages that you are supposed to have received. We will arrange for technical support engineers to troubleshoot this issue.

The following is the specific setting process of some common mobile phone brands.

What should I do when a smart task (Tap-To-Run or automation) runs incorrectly?

Dear user, we are sorry for your inconvenience.

If the issue persists, provide us with your device ID and the specific time when the task failed (the configured validity period, time when the task failed to run, or time when the task ran but at an unexpected time). We will arrange for technical support engineers to troubleshoot this issue.

What should I do when a timed task is not performed correctly?

Dear user, we are sorry for your inconvenience. Please check in the following ways:

If the issue persists, provide us with your device ID and the specific time when the task failed (the configured validity period, time when the task failed to run, or time when the task ran but at an unexpected time). We will arrange for technical support engineers to troubleshoot this issue.

What should I do when a firmware upgrade fails?

If the firmware upgrade fails, you can follow the troubleshooting steps below to resolve the issue:

Network stability assurance: Firmware upgrades can sometimes fail due to unstable internet connections. We recommend trying to change to a more stable network environment or using a mobile hotspot to attempt the upgrade again. This will provide a more reliable network connection to ensure a smooth firmware upgrade process.

Bluetooth device firmware upgrade considerations: For firmware upgrades involving Bluetooth devices, it is important to keep the relevant app in the foreground throughout the upgrade process. Exiting the app during the upgrade can potentially lead to firmware upgrade failures. Therefore, please ensure that you do not exit the app while the firmware upgrade is in progress to ensure a successful completion.

If the above troubleshooting methods still cannot resolve the issue, we suggest contacting our customer support for further assistance. We are here to provide you with additional help and support. Thank you for your understanding and support.

Unable to share devices to my Home/others user?

Dear user. If you do so:

Mesh devices/Zigbee devices/Infrared devices/Bluetooth devices/Gateway devices are currently not supported for sharing. For a regular home member, it is recommended that you share all the devices with him/her by adding home members. If you want all family members to use the shared Bluetooth device normally, we recommend that you purchase a Bluetooth gateway and use it together, otherwise the Bluetooth device can only be connected to one mobile phone for one person to use at the same time. Once someone connects successfully, the Bluetooth device in other people’s App will be displayed as offline. Only after the user disconnects the Bluetooth device, other people can use it normally. There is no such restriction when using the Bluetooth gateway.

How to configure Tap-to-Run and Automation?

Tap-to-Run

There are three types of Tap-to-Run in the App. You can quickly start smart devices in your home by setting up Tap-to-Run, eliminating the setting step one by one.

Operating device: Add the smart device you want to execute the Tap-to-Run.

For example: you can enable all devices in your home without going to enable the device one by one.

Select smart: Add the automation you want to perform with Tap-to-Run(The existing automation is required in advance).

For example: you can use Tap-to-Run to open your setting automation without triggering any conditions of automation.

Delay: add a delayed task.

For example: you can add a delay task in Tap-to-Run between two devices actions.

Automation

There are four main types of automation are supported in the App. You can set up automation to fully use the home devices and start your SmartLife.

When the weather changes: The linkage between external environment conditions and the smart devices, the following external environment conditions can be selected.

For example, you can set ‘when the temperature is higher than 29℃, turn on the air conditioner.’

When the location changes: The linkage between the geographic location and the device.

For example, you can set ‘turn on the air conditioner and water heater automatically when you are near the house, or turn off all home Appliances and turn on motion detection function of the camera when you leave the house.’

Schedule: The linkage between schedule function and the devices.

For example, you can set ‘open the curtain at 8am on working days.’

When the device status changes: The linkage between the device status change and the devices.

For example, you can set ’when the air conditioner is on, the aroma diffuser and air purifier will be automatically turned on, or when the door sensor is on, the alarm will be triggered.’

App can control the device, but it failed to use the Third-party voice control?

Dear user, we are sorry for your inconvenience. First, you need to make sure that the device supports the third-party control:

Check that the device has been discovered and joined to the third-party control App：

If the problem still exists after performing the checks above, use the Report Issue feature in the App Help Center to let us know about the problem. Be sure to include your App account user name and the ID of the affected device.

What kind of voice commands does Alexa Echo support?

【Trigger scene】

First set the scene in the App, then discover devices; the settings in the App will Appear in the Alexa App’s Scene list.

Alexa, turn on scene name ————————– trigger scene

Different types of devices can operate different voice commands. The common ones are as follows:

【switch SoCket】

(Slots, multi-switch products support sub-control, after each custom name on the App, each jack will be displayed on the Alexa App.

【Lighting】 (Control command and lamp type):

【Air conditioners and heaters】 (temperature control equipment):

(The set temperature refers to the temperature scale with different degrees Celsius and degrees Celsius. When the voice is controlled, the temperature scale set by the current Alexa Audio shall prevail.)

【Fan】

Note: Some fan’s wind speed adjustment methods are different. They are divided into the following two categories in voice control.

【Door lock / magnetic door】

【Electric curtain】

(Alexa itself does not support the category of curtains. We treat the curtains as a switch type device. Open the curtains to turn on and close the curtains.Should turn off; so curtains only support opening and closing, do not support pause; the expression of turn on/off curtain is also very different, but only this what to do)

【TV remote control】

【Camera】 (You need to use echo show or echo spot to control)

【Other devices】

Different devices need different control commands, if you need more control commands, please refer to the device manual or ask the seller to obtain them.

What commands does Google Assistant support?

The supporting commands are as follows:

.

Does Zigbee device support voice control?

Dear user, we are sorry for your inconvenience. Zigbee devices need to be equipped with a Zigbee gateway to achieve voice control.

Does the group created in this App support Alexa voice control?

Dear user, we are sorry for your inconvenience. Alexa does not support the voice control of Wi-Fi groups created in this App (Bluetooth groups are supported, but it needs to be used with a Bluetooth gateway). It only supports the voice control of groups created by itself in the Alexa App. After synchronizing all Wi-Fi devices to Alexa App, you can create a group of Wi-Fi devices in Alexa App, so that you can use Alexa to control the voice. Thank you for your understanding and support.

After I add a tap-to-run scene to Siri and delete it, I add another tap-to-run scene with the same name to Siri. Why does the system inform me that the name is in use?

Dear user, we are sorry for your inconvenience. Siri shortcuts are managed on an iPhone, and you cannot delete Siri shortcuts in the App. To delete Siri shortcuts that are no longer needed, use either of the following methods:

Thank you for your support and understanding.

Can I directly connect my devices to a third-party smart speaker?

Dear user, we are sorry for your inconvenience. Since each third-party smart speaker is a closed platform, and therefore can not be directly connected, and the need to achieve connection by way of binding skills.

Why doesn’t a smart speaker respond when I use it to control devices or scenes?

.

Dear user, we are sorry for your inconvenience. The smart speaker may fail to accurately identify or understand your command. You can change the device or scene name to a simple one such as bedroom light or living room light and use the new name to control the device or scene. If the problem persists, contact our customer service personnel.

Why does “Incorrect username or password” display when I register an account and bind a skill/action?

Dear user, you can use our latest binding method. If the login still fails,It may be that your account is in an incorrect region. Please check whether the account region you selected when binding skills is correct.

Note：

1. One Alexa Echo/Google Home skill/action can only be bound to one app account, an error will be reported if the binding is repeated.

2. Users who login to the App through a third-party login method need to E-mail first, and then modify the login password (there is no initial password for third-party login) and use this E-mail to login to the App account when binding a third-party smart speaker.

Google Play

iPhone

For PC

Download APK

Download and install VicoHome APP

VicoHome camera supports Android and iOS devices using the mobile APP. For your best experience, please scan the QR code below with your mobile phone, install the APP, and follow the instruction to complete the user registration.

Connecting a VicoHome camera

Log in to the VicoHome app, tap the green “+” icon in the top right corner, then tap “Add a new camera” and follow the on-screen instructions (please bring the camera and device close to the router during initial configuration).

1. After pressing the camera switch for 3 seconds, the camera will turn on. The camera will emit the scanning sound “Ding Dong Ding Dong” after it is turned on (if you do not hear it, please quickly press the power button twice).

2. Tap on the “Add Camera Now” button on the App and follow the on screen instructions for the Battery Camera by long pressing the power button on the bottom of the camera. Once you hear the camera chime please tap on the circle next to “I heard the sound or saw the light on”, then tap on “Next Step”.

3. On the following page please confirm that you hear the camera emitting a beeping sound and tap on the circle next to “I heard a beeping sound” then tap on “Next Step”.

4. On the next page select your desired 2.4GHz WiFi network from the drop down menu under “WiFi Name (SSID)” then enter the password. To ensure a longer connection range, the camera only supports 2.4GHz WiFi with stronger wall penetration capability and does not currently support enterprise level authentication.

Once complete please tap on “Next Step”.

5. Point the lens of the camera at the QR code generated by the App about 7 inches away until you hear a “Ding” sound.

6. After a few moments the camera will provide a prompt sound indicating that the connection was successful. At this point the App will request that you place the camera at the location you wish to set it up at (you do not need to mount it at this point).

Please check the signal strength to ensure that it is adequate for this location then tap on “Next Step”.

Bluetooth Connected Camera

1. Click the “Add Now” button in the VicoHome APP, press and hold the camera switch button for 3 seconds to turn on the camera, and the APP will automatically search for devices that are on and not bound. Select the device you want to connect in the search results for the next step.

2. Enter the name and password of the Wi-Fi network you want the camera to connect to.

To ensure long-distance connection, the camera only supports 2.4GHz WiFi network with stronger wall penetration capability and does not support Wi-Fi with enterprise level authentication.

Please make sure that the Wi-Fi meets the requirements, click Next after completion, and the app can try to connect the camera to the Wi-Fi.

3. After a while, the camera will play a sound indicating that the connection is successful. At this point, please set a name for the camera on the app and select the location where you want to place the camera. Click Finish to complete the pairing.

Share VicoHome camera

When you need to view the VicoHome camera with other family members or friends, you can use this function.

Only the administrator whose account is bound with the camera for the first time can share and set the camera. Other members can only view the live or playbacks of the camera.

1. Find the camera you want to share on the App homepage or camera setting page. Find the button and enter the sharing page.

2. Click ‘Invite’ , and a QR Code will be generated for sharing

3. For the members you need to share, find ted orients camera’ in the “User” page to enter the scanning page.

4. Scan the QR code on your mobile phone, and you will receive the confirmation notification after success. The sharing will be completed after you agree.

Charge the VicoHome camera

App will remind you to charge your camera when the battery is low.

Please use the Type-C cable to plug into the 5V/1.5A charging adapter to charge the camera. During charging, the camera’s indicator light is solid yellow, and when the camera is fully charged, the indicator light will turn into solid green. It will take 8 hours to fully charge the camera.

.

How to Fix 4G Camera Setup Failure?

If you’re experiencing issues with your 4G camera’s connection or binding process, this guide is here to help. We address a range of frequent issues and provide detailed solutions to ensure your surveillance system is operational and efficient.

Troubleshooting Tips for 4G Camera Setup

No SIM card in the device

SIM card can’t connect to the internet

Weak cellular signal near the device

Connect device failed

Device already connected to VicoHome account

Server connection timeout

Please check whether the device is emitting a beeping sound. If silent, double-click the power button or restart the device to enter pairing mode and try again.

Methods to Improve the SIM Card Network Signal

If you encounter poor network signals with your SIM card resulting in an inability to connect to the internet, you can try the following methods to improve the signal:

By following these steps, you can enjoy a seamless network connection experience with your 4G camera. If you encounter more specific issues, you can submit feedback on the app to get further technical assistance.

.

FAQ

How to invite family and friends to use my VicoHome camera together?

Open the App and select your VicoHome camera on the home page. Click the share button on the home page or the “Share” in the camera settings to enter the sharing page, and then click “Invite ” to generate a QR code.

Your friends can now get some of the access rights by scanning the QR code in your phone.

Why doesn’t the Wi-Fi name appear when I connect to Wi-Fi?

On Apple devices with iOS13 and above, you need to turn on the

“location permission” for the app in the system settings and change it to “allow when using.”

Will the camera show red lights when night vision is activated?

The built-in infrared lamp beads make the camera only show some dim red lights when night vision is activated, but the image quality is still clear under no light environment.

What are the requirements for Wi-Fi?

Please use a 2.4GHz wireless network. The device does not support the 5GHz wireless network. Meanwhile, please set the WiFi authentication method to WPA2-PSK or other lower level of the security method. A password is required.

How far should the camera be placed from the router?

After testing, the WiFi connection distance can normally reach up to 150 meters in the open area. However, the actual situation depends on the strength of WiFi and its surrounding environment (thick walls, electromagnetic devices, large metal objects will all cause interference to the WiFi signals).

If the camera connection signal is weak or unstable, please place the camera as close to the router as possible.

What is the maximum length of recording time?

VicoHome Awareness subscribed users: Maximum recording time up to 3 minutes if you set duration to ” Auto”.

Unsubscribed users: The maximum recording time is 20 seconds.

How to quickly view videos by category?

Click the icon in the upper left corner of the “Library” page to start filtering videos by category. Select the category you want to see and then click “Save” to view the video playbacks.

What should I do when the VicoHome camera is in malfunction?

Long press the power button for 3 seconds to restart it.If there is no response, you can remove the rubber plug at the bottom of the camera. Press the reboot button to restart the camera while charging.

Add & Share Device

How to Create Separate 2.4GHz and 5GHz WiFi SSIDs on Your Router

How to distinguish 2.4GHz Wi-Fi and 5GHz Wi-Fi?

Why Most Cameras Only Support 2.4GHz Wi-Fi and Not 5GHz or Enterprise Wi-Fi

Can I watch the camera on my computer or tablet?

What are the permissions of shared users?

How to remove users or stop sharing?

Can two or multiple people be logged in?

What should I do if the camera reports an error?

Camera reports “Retrieve IP timed out”

Camera reports “Authentication error”

Camera reports “WiFi SSID not found”

Camera reports “Cloud service connection fail”

Camera reports “WiFi password error”

Can’t find the admin QR code?

Why is the connection unsuccessful after scanning?

Cannot find the QR code on the camera body?

How to add users or share vicohome camera with another person?

Live View

Introduction to Features in the Live View

How to do if I can’t hear the live sound? 

How to do if the image is upside down?

Why does the image/screen look blurry?

How to adjust the resolution of the live screen?

How to use Pan and Tilt feature?

How to adjust the video time?

How to view live stream?

How to use two way talk feature?

How to change the WiFi network for your camera?

How to improve wifi connection?

Why can’t I access the live stream?

What can I do if the camera is offline?

Motion Detection (Notifications & Recordings)

How to save cloud videos?

Can the videos only be stored in the Micro SD card?

What should I do if cloud videos can’t play?

Why are notifications delayed?

How do I know if my camera supports Motion Tracking?

Can the camera be installed behind a window/glass?

Why are the cloud videos deleted?

Why are there so many false notifications?

Can the notification sound be changed?

Where is the cloud video storage?

Can the deleted videos be recovered?

How to enable motion detection?

Can the camera record continuously?

What is Cool Down Time?

How to Set the Recording Duration?

How to delete cloud videos?

What should I do if the camera is not recording/detecting motions?

How to set sleep mode?

How to resolve the issue of not receiving notifications?

Why are there so many videos with no movements?

Charge Camera/Battery

What do different colors of the indicator light mean?

Will Wi-Fi environment affect the camera battery?

How can I extend the battery life?

How long does it take to fully charge the camera?

How to charge the camera?

Can the camera be used with a solar panel？

How to connect the Solar Panel to your Pan & Tilt Camera?

Why doesn’t the battery last long?

Why can’t the camera be charged?

Subscriptions/Awareness Service

Vehicle Mark Instructions

Guide to Package Alerts

Activity Zones: Setup & Use

How to Cancel a Subscription Plan

How to Request a Subscription Refund

How to Subscribe to the Awareness Service?

Learn About Premium Features with Awareness Service

How to Improve Bird Recognition Accuracy

What to Do If Your Subscription Payment Fails

A Comprehensive Guide for Bird AI

Micro SD Card

How to view videos on the Micro SD card?

How to record/save videos on a Micro SD card?

How to format a Micro SD card?

Remember Wi-Fi name and password after successful connection

Why is a log-in prompt message indicating no account has been registered, although the account has been registered?

How to reset the password?

Remember the password when logging in

Can the device volume be adjusted?

How to Turn on the Flashlight or Audible Alarm on Your Camera?

How to adjust the sensitivity of night vision?

How to enable night vision?

Introduction to MagicPix

Others

Is the camera waterproof?

How to find the serial number of camera?

What should I do if the camera malfunctions?

What should I do if the battery camera cannot be turned on?

Streaming Interconnection

What is Interconnect Streaming and High-Performance Encoding?

Why does my camera keep showing “Interconnecting…please wait”?

How to check if my camera is connected successfully?

Why is it saying “No camera currently supports Alexa”？

How to add Alexa Skills?

4G Battery Camera

How to Fix 4G Camera Setup Failure?

How to obtain APN information?

Introduction to 4G Battery Camera

4G Camera Unlimited Data Plan Guide

Troubleshooting Weak Signals in 4G Cameras

Troubleshooting 4G Camera Offline Issues

4G Camera SIM Card Guide

How to configure the APN information on the 4G Camera?

Can 4G Camera Be Connected to WiFi？

VicoHome Beta Testing Program

VicoHome Beta Tester Recruitment

.

1.1 Product Overview

The NVR series is a HD surveillance product that designed for security field. It uses an embedded operating system to ensure stable system performance. It adopts the standard H.265 video compression algorithm and a unique spatial-temporal filtering algorithm to achieve high-quality, low-bitrate synchronous audio and video and 24/7 video recording. With TCP/IP network technologies, it has powerful network data transmission and remote control capabilities.

The NVR can be used locally or online applied as a part of a safety surveillance network. With professional network video surveillance software, it fully demonstrates its strong networking and telecommunication capabilities.

This NVR can be applied to security measures in various fields and departments such as banking, telecommunications, electric power system, judiciary system, transportation, smart communities, factories, warehouses and water facilities.

Unboxing and Initial Setup

2.1 Unboxing Inspection

When you receive this product, please confirm that it matches the model you ordered and carefully inspect the device for any obvious damage. After opening the casing, check whether the data cable, power cable, and other connections inside the device are firmly connected to the main board.

Please protect the labels attached to the bottom or back panel, which is very important to our after-sales service work. When contacting our company for after-sales service, you will need to provide the model and serial number on the order label.

Ⓒ Connect the NVR to the Router with Ethernet Cable.

Ⓒ Connect the NVR to the Monitor with HDMI Cable or VGA Cable. (VGA Cable is not included)

Ⓒ Connect the USB Mouse to the USB2.0 Port.

Ⓐ Connect the NVR to the Power Supply.

Ⓒ The monitor will display live view of the camera.

NOTE: To ensure the device works properly, it is recommended to power on the NVR first for testing before a final installation.

ZOSI WIFI NVR User Manual

2.5 Access the System via Smartphone or PC

Via Smartphone

Search “ZOSI” in App Store, or use a browser to scan the QR code below to download and install the App, and follow the on-screen instructions to complete the initial setup.

.

App video operation link

.

Via PC

Download: https://www.zositech.com/app/

.

Basic Operation

After connecting the power supply, the power indicator light will turn on, and the device

will start up. At this time, you will hear a “beep” from the buzzer. By default, the system is in multi-screen mode.

Mouse Use:

Left-click:

Double-click a single-channel to make it full screen, and double-click again to return to the multi-channel display.

.

Left-click

Right-click

After the device is powered on normally, you need to log in to the system before operating it. The system will provide corresponding functions according to the permissions of the logged-in user.

The default for the device is “admin” and the default password is blank. You can log in to the system directly the first time after powering on.

After entering the preview page, double-click the left mouse button to switch between single or multiple display. On each preview screen, the date, time, and channel name can be displayed, and each screen display the recording and alarm status of the monitoring channel.

.

.

Motion Detection Triggered

.

.

Recording

.

.

Human-Figure Detection Triggered

Face detection Triggered

.

.

Vehicle Detection Triggered

.

.

.

.

Quickly enter the playback page Quickly enter the backup page Quickly enter the device information page Quickly enter the device network page Quickly enter the current camera configuration page Quickly enter the recording schedule page.

In preview mode, click the right mouse button to bring up the quick menu, and click the right mouse button again to exit the quick menu.

Single: Select single channel for live viewing Multi: Select multi-channel for live viewing

Start Scan: Start Scan refers to the system automatically

displaying each live video in sequence according to

theorder of the devices in channel lists.

Colour: adjust the brightness, hue, saturation, and contrast of the channel.

E-Zoom: Zoomed in digitally up to 4X or 8X of single channel.

Audio: Set the audio settings for each channel to enable, disable, or mute audio, and adjust the volume. When

[Auto] is selected, the audio will be enabled automatically when switching to the full-screen display

Snap: Snap and save the live view images

PTZ: Control the rotation of the PTZ camera and set the automatic cruise/preset point cruise.

Stop Record: Stop /Start Recording

Time Playback: As described in 3.4.2 below Intelligent Detection: Set up Intelligent detection and Siren Light Alarm

IPC Channel Configuration: IPC channel configuration management,upgrade cameras, etc.

Main Menu: Ether the Setting Menu

.

Pause/Play Prev Frame  Next Frame

Mute  Backup  E-Zoom

Exit

Backup: Enter the backup page.

Rewind Fast Forward

Speed up Speed down

Fast Forward: Play video clips at speeds ranging from 1/16x to 16x. Rewind: Play video clips in reverse at speeds ranging from 1/16x to 16x. Speed down: Play the video from the previous 30 minutes.

Speed up: Play the video from the next 30 minutes.

The function takes effect when the pause button is pressed.

Prev Frame: Play video frame by frame. Next Frame: Rewind video frame by frame.

.

Main Menu

Set functional parameters of the device, including: Basic Configuration, Live Configuration, Recording Configuration, Recording Schedule, Alarm Configuration, Network Configuration, User Management, PTZ Configuration, Advanced Configuration.

Basic configuration contains 3 sub-menus: System, Date & Time, and DST

.

[System Type]: The name of the system displayed on the client [Model Number]: Used for controlling multiple NVRs with one remote control [Password Check]: Checking this option means that users must enter a username and password in the system settings and have the corresponding permissions to perform certain operations. [Show System Time]: Choose whether to display the time on the scene. [Max Online Users]: Set the number of network users who can access the device. [Video Output]: Users can select output resolutions 1024×768, 1280×1024, 1920×1080, 2560X1440，etc..

[Logout After (Minutes)]: The system automatically logs out after a set time of inactivity. [Startup Wizard]: Whether to display the wizard on startup.

.

Set the start and end times of daylight saving time through the week or date.

Live configuration contains 3 sub-menus: Live, Main Monitor, and Video Video Masking.

1.Live

.

.

[Camera Name] Click on the camera name, and a software keyboard will pop up. Users can modify the camera name as needed.

Click on the Shift key to switch input method. [Colour] Users can adjust the brightness, hue, saturation, and contrast of the channel.

Configure display window format for the patrol view

Users can mask certain areas in the scene, max 5 areas.

[Mask Setting] Enter the live view, hold down the left mouse button, drag the mouse to set the blocked area, click [Save] to save the setting.

Double-click the area that needs to be deleted, and the area will turn black. Right-click

to exit, and then click[Save] to delete the blocked area.

.

Recording configuration contains 4 sub-menus: Enable, Video Quality, Time Stamp , and Snap.

Enable/disable recording functions for a specific channel, or set all channels to default enable. All channels default to enabling circular recording.

.

Note：These functions are not optional [Resolution] The recording resolution for each channel [FPS] The number of frames per second transmitted by the camera image [Max Bitrate] Camera supports maximum transmission bitrate

[Camera Name] Select whether to display the camera name or not [Time Stamp] Select whether to display time on this channel or not [Position] Click this button and users can use the mouse to drag the camera name and timestamp to any position on the live screen.

Recording schedule contains 3 submenus: Schedule, Motion, PIR/intelligent.

.

[Apply Setting to]Apply the recording schedule of a certain channel to other channels or all channels.

[Add] Add a recording schedule for a certain day [Delete] Delete the selected schedule

.

[Enable] After selected, the Motion detection function of the corresponding channel is turned on, and it is enabled by default [Holding Time] Select the alarm delay time for the channel, which can be set to 5s, 10s, 20s, 30s, 60s, 120s, or Always on. [Push Time] Set the time interval for pushing alarm notification to the mobile App, which can be set to 1min, 2min, 3min, 5min, 8min, or 10min. [Trigger] After the camera detects an alarm, the enable function is triggered

[Buzzer] When selected, the buzzer will sound when an alarm triggered [Show Full Screen] When there is an alarm trigger, the alarm will pop up in fullscreen display

[To Alarm Out] Select to trigger the alarm output on a specified channel [Email] When an alarm is triggered, the system will send relevant information to the user’s designated email, such as the alarm event, snapshot, device name, device number, etc. [Snap] When an alarm is triggered, the system will automatically capture and save images of the selected channel [To Record] Select the channel to trigger recording

[Area] In this interface, users can drag the scroll bar to adjust the sensitivity value (1-8), the default value is 7, the smaller the value, the higher the sensitivity. Because the sensitivity is affected by factors such as color and time (day or night), users should adjust the value according to the actual situation.

.

Click or drag the mouse to select or erase the detection area.

[ALL] set the entire field of view as a s ensitive area

[Save]Click to save settings

[Clear] clear the current detection area  [Exit] exit the current setting

interface

The sensitivity index ranges from 1 to 8. The default sensitivity is 7. The lower the value, the more sensitive. The higher the value, the less sensitive.

Note: It is best not to have flags,trees or other objects that are easy to flutter in the wind in the grid for motion detection to avoid false alarms.

[Schedule]

The setting of the motion detection schedule is the same as that of the scheduled recording. Please refer to 4.2.4 [Recording Schedule]-[Schedule] for specific setup steps. This function controls the effective time of the motion detection feature. Note: The default schedule for motion detection is to Select All.

.

[Channel] Select the channel for setting. [Holding Time] Select the alarm delay time for the channel. Options: 5s, 10s, 20s, 30s, 60s, 120s, Always [Push Time] Set the time interval for alarm notifications to be sent to the App.

Options: 1min, 2min, 3min, 5min, 8min, 10min [Trigger] The setup method is the same as Motion detection. Please refer to 4.2.5 Alarm Configuration – Motion detection-[Trigger]. [Schedule] PIR detection schedule setting is the same as Motion Detection. For detailed instructions, please refer to 4.2.5 Alarm Configuration-Motion Detection-[Schedule].

This feature controls the effective time of PIR detection.

[Channel] Select the channel for setting. [Enable] Set to select the alarm type such as human detection, face detection, vehicle detection, etc.All selected by default [Holding Time] To select alarm delay time of the channel .Optional time: 5/10/20/30/ 60/120s always. [Push time] Select the channel APP alarm push time, optional 1/2/3/5/8/10 minutes. [Trigger] The setup process is the same as for Motion detection configuration. Please refer to 4.2.5 Alarm Configuration – Motion detection-[Trigger] [Area ] After entering the live screen, press and hold the left mouse button, drag the mouse to set the intelligent detection area, click [Save] to save the settings; double- click the set area again to delete the human figure detection area.

Note: The default is to set the whole region. [Schedule]The schedule settings for intelligent detection alarm are the same as motion detection. For detailed instructions, please refer to 4.2.5 motion detection-Schedule. This feature controls the effective time of intelligent detection

4.Siren-Light-Alarm This page includes camera detection settings, alarm type, night vision mode, volume adjustment, and more

.

[Enable] After selected, the vehicle detection function of the corresponding channel is turned on, and it is enabled by default After opening, the sound and light alarm function of each channel can be set. [Alarm level] can choose strong sound and light alarm, slight sound and light alarm, strong sound alarm, slight sound alarm, strong light alarm [Alarm type] can choose motion detection, intelligent alarm, motion detection and intelligent alarm [Night Vision Mode] Black and White Night Vision, Full Color Night Vision, Intelligent Night Vision;

[Volume] Adjust the current channel ‘s volume [Manual alarm] Set manual sound and light alarm [Waning Light] can turn on and off the LED warning light of the camera

When the video loss, the NVR triggers alarm actions.

.

[Buzzer] When an alarm occurs, the device emits two long beeps. [Show Full Screen] When an alarm is triggered, the system will show the current channel with the whole monitor [Email] When an alarm is triggered, the system sends the alarm event message to the user’s specified email address.

[Alarm Types] Including Disk Full, IP Conflict, Disconnect, Disk Shortage Alarm,

Disk lost

[Buzzer] When an alarm occurs, the device emits two long beeps.

[Email] When an alarm is triggered, the system sends relevant information such as the alarm event, snapshots, device name, and device ID to the user’s specified email address.

[Disk Shortage Alarm] When the remaining capacity of the hard disk reaches the set value, an alarm will be triggered.

.

Network Configuration contains 3 sub-menus: Network, Email, WIFI Network

.

[HTTP Port] 80 by default [Server Port] 5000 by default [Mobile Port] 5001 by default

[Obtain an IP Address Automatically] Enable automatic IP address acquisition [IP Address] Set the IP address of the device [Subnet Mask] Set the subnet mask of the device [Gateway] Set the default gateway of the device [Preferred DNS Server] This address is provided by your internet service provider (ISP). It must be filled in when using mobile monitoring.

[Alternate DNS Server] This address is provided by your internet service provider (ISP). [PPPOE] Enable this option to establish a network connection using PPPoE. The connected IP address can be checked in[Main Menu]- [Information]- [Network] [User Name] Enter ISP (provided by Internet Service Provider) [Password] The password set [Test] Test whether the input IP address or PPPoE information is valid

[SMTP Server] Mail server address, which can be an IP address or a domain name (if it is a domain name, ensure that DNS is correctly configured for proper resolution). For example: smtp.gmail.com [Port] Mail server port number, the default port is 465 [SSL Check] Enable SSL (Secure Socket Layer) protocol for secure login [Send Address] The email address of the mail server [Password] The password for the sender’s email address [Receive Address] When an alarm occurs, it will be sent to the set email address. Up to 3 recipient email addresses can be set [Test] Test the current email configuration to check if it is successful.

This page shows the AP information of NVR，To protect user privacy, we hide important information [wifi channel]You can choose the camera WiFi channel，optional WiFi channel 1、2、3、4、5、6、7、8、9、10、11、12、13、other [Area] optional Area:MKK、EU、FCC、OTHER

[Add] : Add a username and set the user’s permissions. Clicking on it will bring up the following interface:

.

User can configure PTZ settings

Click the [Setting] button, and the following window will pop up: The user can adjust the PTZ camera to a suitable position through the button on the tool bar, click [preset call], the preset point is set successfully, and a maximum of 4 can be set. [Start preset point cruise] If enabled, the camera rotates according to the user’s preset point position sequence. [Start automatic cruise] If enabled, the camera will rotate horizontally at a certain speed. [Humanoid Tracking] If enabled, the camera will automatically turn on human tracking.

Advanced Setup contains 2 sub-menus: Reset, System Maintenance

.

[Reset] Restore all settings to factory settings [System Maintenance] The video recorder defaults to restart automatically every week at 2:00 am on Monday. User can choose to restart Daily, Weekly, Never.

.

Data search contains Time Search, Event Search, Image

Select a channel and start playing [Search] Search the video files for the selected channel and time. Click the Play icon to start playback.

NOTE: Dates in the calendar marked with blue squares indicate recorded footage.

1.3.2Event Search

[Search] Search the video files for the selected channel and time. Choose the desired time, click Search and select the file, and double-click the mouse to start playback.

[Search] Search for images for the selected channel and time. [Save] Save the currently displayed image to a portable storage device. [Save All] Save all captured images to a portable storage device.

NOTE:

1.The system’s default storage capacity for images is 2000. If the number exceeds 2000, the system will automatically overwrite previously unlocked images.

2.Double-click an image to play back the video from the time when the image was captured.

1.4Backup

.

By configuring the settings, the video files in the device can be backed up to the external storage device.

NOTE: Before backing up files, make sure to install a storage device that can accommodate the backup files. [Search] Select the files to be backed up based on the time and channel.

[Backup]Select the file that you want to back up in the list and click Backup. The video recorder backs up the video file to the USB flash drive.

Information contains 6 sub-menus: System, Event List, Network, Online Users List and System Update

.

.

.

.

.

[Refresh] Re-detect recognizable hard drives. [Browse] View information of the selected hard drive, including capacity, remaining space, disk status, attributes, total number of pictures that can be stored, and number of pictures that have been saved. [Format]: Delete data in the selected hard drive, including locked files and pictures.

The current user logs out of the system. If the user wants to log in again, they can

click on the main menu icon and enter their username and password on the login interface to log back into the device.

FAQ

Q: No Video Output on the Monitor?

Q: Failed to Remotely Access the Camera via Mobile Phone or Computer?

Q：Does the system support motion detection and image capture?