BelaHome App User Guide, BelaHome is an application based on akubela’s smart hardware management. Through BelaHome you can remotely manage any of akubela’s smart devices and mainstream third-party devices, and you can also connect your favorite smart devices through BelaHome to customize your personalized life scenarios.
In addition, BelaHome enables you to:
Communicate with home contacts in high-definition and convenient audio and video anytime, anywhere.
Control devices remotely wherever you are.
BelaHome can do these for you:
Record abnormal domestic information and push alerts remotely.
Set security mode to secure your home around the clock.
Support energy management, and save your power through automation.
BelaHome is designed as user-centered, bringing you a smart, convenient, and safe home life.
This guide is applied to Version 3.11.3 for Android and iOS.
In this guide, you’ll learn about
The attached Appendix gives you information about how to add third-party devices, e,g., Somfy shade, SONOS, Phillips Hue lights, etc.
Getting Started
Before you start
To make login and setup as smooth as possible, have the following items available:
❖ Tap Account Registration on any HyPanel device’s screen to self-register an administrator account.
❖ Tap Sign Up on the BelaHome app’s login screen to self-register an account.
❖ Contact your service provider and provide email address(es) and required information. Upon completion, you’ll receive your account credentials in the Welcome to akubela email.
Logging In
To sign in to the App, do one of the following:
Login with username
On the login screen, enter your login credentials, and tap Login.
Login with QR code
at the upper left.◆ If your devices are connected to the cloud, the QR code is included in the Welcome email.
◆ If your devices are running without cloud connection, ensure your app and home center device are on the same local network. Swipe down from the screen, and tap 
> System Settings > About > Family Account screen.
The App will open to the Home screen automatically.
Your Account
The following are the three default types of accounts and their associated permissions:
No matter what type of account you have, you are able to edit your profile, manage your login password, unbind your account with the family, and delete your account.
Edit your profile
To change information for your profile, including the name, photo, and phone number, tap
> [your photo].
NOTE:
You cannot change your photo and name in these situations:
Manage your password
Reset password
To reset your password, you can either:
> [your photo] > Account Settings > Change Password, and tap Forgot password at the bottom right.You will receive a reset email, then follow the instructions included to reset your password.
NOTE:
If any of the families you join runs without the cloud connection, the password reset feature CANNOT work until all the families have connected to the cloud.
Change a weak or compromised password
If your login password is easily guessed, or has been used for a long time, you can change such a weak and compromised password to a stronger one to secure your account.
> [your photo].Join other families
You are able to join more than one family and have all the permissions they grant you.
To join a new family, do any of the following:
> 
to scan the family’s QR code, and then follow the onscreen instructions.
on the login screen, scan the desired family’s QR code, and follow the onscreen instructions to join the family.
Once joined, you can switch families by tapping the current family name on the Home screen or search them directly.
Unbind your account with a family
You can unbind your account with any families you joined.
NOTE:
If any of the families you join runs without the cloud connection, then the unbinding account feature CANNOT work until all the families have connected to the cloud.
Once your account is unbound, you:
To unbind your account, do as the following:
> Family Management.
If you are the family administrator and there are other family members, you need to follow the onscreen instructions to transfer the administrator role to another family member before you can unbind the account.
Delete your account
You can cancel your account at any time by going to
> [your photo] > Account Settings > Delete Account.
Once your account is deleted, you will not be able to sign in to BelaHome anymore, and will lose permissions in all families you join.
If you are the family administrator and there are other family members, you need to follow the onscreen instructions to transfer the administrator role to another member account first.
Family Member Management
Administrator has the authority to manage both manager and general members within the family, while managers are allowed to manage general members.
See family info
To see or change the family information, go to
> Family Management. On the Family Management , do any of the following:
Create family member accounts
The administrator and managers can add new family members and grant them different permissions to access the akubela system.
The specific steps differ by system’s cloud connection modes. Please note that functions including remote control and intercom are excluded when using the account without the cloud connection.
> Family Management. All associated family members are listed on the Family Management screen. Tap to check member’s information and permissions if you are the administrator or managers.
to go to the Add Family Member screen.
3.Type in the member’s information and valid email address to receive login username and password, and choose whether to grant her/him the manager’s permissions.
Accounts created when devices are not connected to the cloud must be used in the same local network as the home center device.
> Family Management.
to go to the Add Family Member screen.
Invite a member to the family
You can invite a new member to a family by sending that member a QR code.
> Family Management.NOTE:
The QR code expires after 5 minutes.
Change family member account type
To change family member’s account types, follow these steps:
> Family Management.
Change member’s notification permissions
NOTE:
These functions are currently available when the home center device is one of the following models with their specific firmware version:
Arrival notification
When family members use their face ID, PIN code, or other credentials to access the door, the system sends arrival notifications to other members by default.
The administrator can manage notifications for all family members, while others can only manage their own permissions.
> Family Management > Arrival notification.
2.Disable/enable the specific member’s permission.
Intercom activity notification
This function allows each member to decide whether to receive offline push notifications from door phones. It is enabled by default.
To disable it, go to
> Family Management > Intercom notification.
Unbind member accounts with the family
Administrator and managers can unbind themselves or member accounts with a family.
NOTE:
If the family runs without the cloud connection, the unbinding account feature is unavailable.
Once the account is unbound, you or the member can log into the BelaHome app, but
Unbind member accounts
To unbind a specific family member account, do as the following:
> Family Management.
Unbind all accounts
Only the administrator can unbind all accounts in a family including administrator and family member accounts.
> Family Management.NOTE:
Once you select this option, you’ll need to contact your service provider to rebind the accounts with the family when you need.
Transfer administrator role
The administrator role is able to be transferred to another family member.
> Family Management, and tap your family.Once completed, your account is changed to be a general one.
Spaces and Rooms
The administrator and managers in the family are able to manage all spaces and rooms.
The rooms that are accessible for families are displayed on the Home screen. You can swipe left or right to scroll through the room list.
Go to Space Management screen
In the Space Management view, you can see all the rooms within the family, along with the number of devices in each room. To access this screen, do any of the following:
in the bottom tab bar, click
on the upper right side, and select Space Management from the drop-down list.
> Family Management > Space Management.
Add rooms within the space
A space contains multiple rooms. You can designate each floor of your home as a space and add multiple rooms beneath. This flexible structure enables you to organize and manage your home’s layout effectively.
To efficiently manage your home, you can add multiple rooms or zones into the space.
> Family Management > Space Management.
at the bottom.If you want to move existing devices to the new room, please see Change device’s location.
Devices
See device info
From the Home screen, you can see devices’ information including:
at its upper left corner. Disconnected devices cannot be controlled via BelaHome.
. Connected devices can be controlled via BelaHome app.
in the upper right corner to see its current settings. Here you can change the device’s name and location.
Check device notifications and logs
When a device connection status changes, you will receive a online/offline notification. To see these notifications, tap
>
> Notification.
For ZigBee devices, including locks, sensors, switches, and more, you can check their activities log by tapping their
> Device Log.
Check ZigBee device battery status
You can check the battery status of your added devices by going to
> Battery status, after HyPanel devices get their battery data.
Add devices
BelaHome enables you to add ZigBee devices like sensors, smart locks, emergency buttons, as well as third-party smart home devices.
NOTE:
You cannot add third-party devices with HyPanel Lite.
Add ZigBee devices by scanning
To add ZigBee devices by scanning feature, do as the following:
in the bottom tab bar, and tap
at the upper right.
3.Follow the device manual to put it in pairing mode.
NOTE:
If you are adding ZigBee devices, make sure the devices and the gateway are as close as possible. We strongly recommend that ZigBee devices and the gateway device should be in the same room, or their distance should be within 10 meters if there is a wall between them.
4.Wait for the search result. Select the device from the search result. Add one device at one time.
5.Select the location, name the device, and tap Finish.
Add third-party devices manually
You can add devices by selecting their types from a list.
NOTE:
Before adding a third-party device, you should check its integration instruction to have the required preparation steps done.
in the bottom tab bar, and tap
at the upper right.
3.Select the device type from the list below.
4.Follow the onscreen instructions and wait for the device to be added successfully.
5.Select the room where the device is located, name the device, and tap Finish.
You can refer to Appendix – Add third-party devices via BelaHome to get more detailed instructions.
Change relay type for HyPanel devices
You can change among the six relay types from BelaHome, including switch, light, shade, fan, heating, and cooling.
at the top right to go to its settings screen.NOTE:
Change device’s location
You can now move desired devices to the new room to easily find and manage them.
Note:
Wired sensors cannot be relocated.
in the bottom tab bar.
in the upper right corner.
5.Tap Save.
Remove a device
You can remove malfunctioned, damaged, or offline ZigBee and third-party devices from the system, just note that all the data and configurations associated with the device will be deleted.
To remove a device from your family, do as the following:
in the bottom tab bar.
in the upper right corner, and tap Delete.
Control Devices
BelaHome allows you to control devices, such as relays, smart plugs, and third-party smart home devices
Control all devices within the same space
You can control all devices within the same space with a single tap.
screen, select your desired space or room from the upper list.
2.Tap Control All Devices at the screen’s bottom.
3.To turn on the devices, tap
. To turn them off, tap 
.
Control a group of devices
You can organize devices of the same type, lights or switches, into a group, allowing you to adjust their brightness, color, and on/off status all at once.
NOTE:
To customize a group and manage it, do as the following:
.
in the upper right corner, and select Devcie Group.
3.Tap Add New Group to create a new group.
4.Tap Add device to add devices into this group.
5.Name this group.
Once completed, the group will be displayed on the Home screen.
Multi-control association
The multi-control association function links switches and lights to keep their on/off states synchronized. When one device’s state changes, the associated devices will follow. For example, if multiple switches control the same light in a room, you can associate them so that their on/off states remain the same.
To customize a group and manage it, do as the following:
.
in the upper right corner, and select Multi-Control Association.
3.Tap Link with devices to link devices.
Control a single device
To turn such a device on or off, simply tap it on the
screen. The card’s background turns to be orange, indicating that the device is on.
To turn it off, tap the card again, and the background becomes gray.
Some lights can only be turned on or off with a single tap, while others like RGB lights, offer more features such as color adjustment, brightness control, and so on.
To control a RGB light, do the following:
screen, tap 
to go to the device’s details setting screen.
.To control compatible smart locks, find the desired lock, and tap to enter its details screen. You can do any of the following:
to unlock the door remotely.
to lock the door after unlocking.TIP:
For locks that support deadlocking, a corresponding button will appear on the lock’s details screen, allowing you to activate the deadlock with a single tap and check its current status.
To control such a device, tap it to access its detailed screen. You can then turn the panel’s relays on or off, see monitor stream from the camera or door phone, open the door, play music using SONOS speakers, and more.
Add TV and AC directly
You can add up to 30 TVs and ACs with IR controllers, allowing you to control them through the app and panels.
.NOTE:
If the device you want to control did not respond, tap
to try again.
6.Name the device and choose its location.
You can see the device listed on both the IR controller’s screen and the Home screen.
To access the control screen of the added IR device, for example, an AC, tap the device on the Device screen. This allows you to turn it on or off, change its mode, fan speed, and more.
Learn functions from other remotes
If adding AC or TV fails, use the IR Controller to add and learn their remote functions. Note that each remote supports up to 100 keys.
.
4.Tap Done. The added remote will be listed on the details screen.
5.Select the desired remote, and tap
.
6.Make sure the indicator light of the IR Controller is yellow.
7.Place the head of the original remote to IR controller as close as possible.
8.Press the key you want to learn on your original remote and IR controller’s indicator light will flash once.
9.Name the key. To continue to add keys, tap Next > Add Button.
10.Repeat steps 8 & 9 for other keys you want to learn. Tap Done to finish the adding process.
To add additional keys or delete the remote, tap
at the upper right, and select the desired option.
Re-order devices on the Home screen
On the Home screen, tap and hold any device until the devices start jiggling. Then, press and drag the device to your desired location. Once completed, tap Done.
Additionally, you can move any device to the top of the device list by performing any of the following actions:
of the desired device.
in the upper right corner, and tap Move to the front of the homepage.
Scenes
Scenes lets you control your smart devices based on an action, an event, a schedule, or sometimes with a simple tap.
Scene types
To access Scenes screen, tap
at the bottom tab bar. The screen displays all scenes within the family.
The following are three types of automation scene and their icon meanings:
: A scene that is set to be activated based on a schedule or an event.
, it means as long as the preset conditions are met, the task will be triggered.
, it means the task will not be triggered automatically. You can tap it to allow it to auto-run.NOTE:
This type of scenes are not displayed on HyPanel devices.
: A scene that is set to be activated based on a tap or click on the scene image.
: A scene that is based on a schedule, an event, and a tap or click. When any of the conditions are met, the scene will be activated.Create a scene
A scene consists of condition(s) and task(s). When the conditions are met, the preset tasks or actions could be triggered.
To create a scene, go to
>
> Add scene, and do the following.
2.In the When field, tap
to select trigger condition(s). If you set multiple trigger conditions, the scene can be triggered when ANY of them are met.
3.(Optional) In the And filed, select the precondition(s).
NOTE:
If you add conditions in both When and And fields, the scene will be activated when:
a）preconditions in And field were already met; and
b）any of the trigger condition in When field are satisfied.
For example, when your system is armed in the away mode, and if the motion sensor detects a suspicious, the preset tasks will be activated. Please refer to the image for the configuration.
4.In the Then field, set the tasks to be activated when the conditions are satisfied.
Activate a scene
When auto scenes are enabled (switch is on as the below figure shown), the scene will activate automatically once the preset conditions are met. No further action is needed to run an enabled auto scene.
When the switch is off
, the scene will not activate automatically.
To run a scene with the manual condition, there are two methods :
On
screen, simply tap the scene card.
NOTE:
❖ HyPanel Pro: 71.1.35.30 and later
❖ HyPanel Ultra: 281.1.35.8 and later
❖ HyPanel Supreme: 1001.1.35.8 and later
To use Siri, do as the following:
> Automation, and tap 
at the upper right corner.
2.Find the scene you want to activate using Siri, and tap its
button.
3.Follow the onscreen instructions to record the command.
Check Scene logs
To see or manage automation scene activities logs, go to
>
> Scene Logs.
Add scenes to Favorites
You can add the scenes you use most to the Favorite Scene on Home screen.
NOTE:
Scenes that can be added to the Favorites vary by home center type.
Do as the following:
, and tap
in the Favorite scene filed.
2.Select the scenes you like.
3.Tap
at the upper left corner. The scenes are displayed on the Home screen.
To remove a scene from Favorites, tap Favorite scene on the Home screen, and deselect it.
Communication in Family
With BelaHome, you and your family members can easily make calls and send messages to each other anytime. Plus, create your personalized photo wall to share precious memories with your family.
NOTE:
You cannot send text messages to or audio/video call with offline devices.
Send and receive messages
Send text messages
at the bottom tab bar.
3.Tap the text field at the bottom, type the message, and tap Send.
Send audio messages
at the bottom tab bar.
and hold 
to record your audio message. Each message should be within 30 seconds.Make one-to-one calls
Make a voice call
Use BelaHome to make voice calls with your family or HyPanel series devices.
at the bottom tab bar.
at the upper right to start a call.What else you can do on the voice call screen:
to turn on your phone’s speaker.
to silence your microphone. Doing so, the call will not hear your voice.
to end the call.Make a video call
You can make a video call with the door phone to hear and see who the visitor is.
at the bottom tab bar.
at the upper right corner.What else you can do on the talking screen:
to unlock the door
to enlarge the monitor video.
to end the call.
to silence your microphone while on the call.Create your own photo wall
The photo wall is displayed as the screen saver of SmartPanel or HyPanel series devices. Each Panel can show up to 9 photos as its screen savers. The default or preset screen savers can be replaced with uploaded photos.
NOTE:
If you only have HyPanel Lite devices in your family, the photo wall function is unavailable, and the entrance
is hidden .
Add new photos
Use BelaHome to upload your images to the Home Center. These photos will be automatically sent to the selected panels.
> Wallpaper.
at the upper right.
To display images on the selected panel, refer to the user guide of the specific panel to enable the screen saver feature and set the style to Photo Wall.
Share uploaded photos with other panels
Images that uploaded to the Home center can be sent to other panels.
NOTE:
This function is unavailable when the family is running without the cloud connection.
To use the images stored in the Home Center, do as the following:
> Wallpaper.
> Do you want to add it to the screen.
NOTES:
Delete photos
Deleting a photo from the Home Center or panels does not affect the photos in the other.
> Wallpaper.
> Delete.Security
akubela enables you to easily arm and disarm your home whenever you need.
NOTE:
If you only have HyPanel Lite devices in your family, the security feature is not available, and its tab is hidden.
Configure security mode
akubela has 3 default security modes, Home, Away, and Night. Also, you can create your own modes to meet your needs.
To configure a mode’s conditions and tasks, do as the following.
> Security.
of the desired mode.
> Add security.3.On the followed screen, complete the below settings:
to select one or more devices to start a task when any of them turns on or off, or any of them detects something.4.Configure the connected relays to activate when security mode is triggered.
Arm your system
To arm your system, tap
> Security, and tap the desired arming mode. The mode image becomes orange when your system is armed.
To disarm the system, simply tap the highlighted mode image again. This image will be blue.
Alarm pop-ups
When a sensor in any security mode is triggered, the system will push a message to your phone. Tap the pop-up and a full-screen detailed notification will open.
To disarm the system, tap the Disarm button.
See security logs
To see security logs including alarms, arm/disarm, bypass, and alert logs, go to
>
> Security Logs.
On the screen logs screen, you can see the following types of histories:
NOTE:
If your home center device is offline, you will not be able to see any security logs.
Intercom
When granted intercom permissions, your account can control connected door phones to unlock doors, view monitoring streams, and access doors using temporary keys, PIN codes, QR codes, facial recognition, and more.
NOTE:
If your account does not have intercom capability activated, all intercom functions will be unavailable. In this case, please contact your service provider for assistance.
Unlock door with app
Open door remotely
You can open the door directly for your visitors just by tapping the specified button.
.
3.Tap
.
Open door during a call
You can open the door for your visitors either when answering their calls or initiating calls with them.
Open the door when answering a call
on the talking page.
2.Tap Yes when you are asked.
What else you can do on the talking screen:
to end the call.
to receive a video call.If you want to make a call with the door phone to hear and see who the visitor is, tap
at the bottom tab bar, select the desired door phone, and tap Video Call. You can refer to Make a video call section in this guide for more instructions.
Open door when monitoring
If your door phone has a camera, you can access its live video at any time to see what’s happening in front of your door. You can also open the door while viewing monitor streams.
.
3.To open the door, tap
.
Open door with Temp Keys
A Temp Key consists of a QR code and an 8-bit PIN. You can customize its validity period and time limits, and the key immediately becomes valid upon creation. This feature allows you to issue temporary keys to visitors, housekeepers, delivery person, and more.
NOTE:
The Temp Key feature can only be used on door phones with screens.
Create Temp Keys
Create a Temp Key for your visitor
at the upper right.NOTE:
When the Repeat Mode is Never, there is a limit to total times for use. The total times equals each Door Counts * the number of selected doors.
4.Tap Submit. The key will be displayed on the key list.
Share a Temp Key with the visitor
You can share a temp key with the designated user. 
> Intercom Permission Management > Temp Keys, and select the desired key..
Delete Temp Keys
Keys become invalid immediately after you deleted them. To delete expired or unwanted keys, do as the following:
> Intercom Permission Management > Temp Keys.
.
at the top right.
Open door with the door release PIN
You can set a PIN code to access doors by entering a password.
NOTE:
To create a PIN, do as the following:
> Intercom Permission Management > Door Release PIN.Open door with Face ID
Facial recognition may help you open the door fast.
NOTE:
> Intercom Permission Management > Face Recognition.
2.Tap Get Started or Choose from Album, then follow onscreen instructions to enroll your face data.
To delete your face data, go to
> Intercom Permission Management > Face Recognition > Delete Face Data. Once deleted, you cannot open doors using this your face ID.
Open door with NFC
Use your phone’s NFC feature to easily open the door by holding it near the card reader.
NOTE:
To enable NFC feature, go to
> Intercom Permission Management > NFC Unlock. You can turn off this feature at anytime.
.
Support
Upload logs for debugging
In case of device malfunctions, you can upload detailed logs to akubela Cloud for our technical engineers to analyze and address the issues.
The log has 7 levels. The higher the level, the more detailed the log content. The level is 3 by default. To change the log level, do as the following:
> Setting > Export Log.To send the current logs to the akubela support team for troubleshooting or other purposes, tap Upload to The Cloud.
Updates
BelaHome App version
To see the current version of BelaHome App in use, go to
> About .
To update the app to the latest version, tap Check for Updates, and follow onscreen instructions. Your settings and data will remain unchanged when you update the app to the latest version.
Device version
To see the current versions of all the devices within your family, go to
> About > Check device updates.
Get Help
If you need help, go to
> Help & Feedback, and do any of the followings:
Privacy Policy
As you use our services, you trust us with your information. We keep working hard to protect your data. The Privacy Policy is meant to help you be clear about what information we collect, why we collect it, and how you can protect your privacy.
For detailed Privacy Policy, go to
> Privacy Policy.
Appendix – Add third-party devices via BelaHome
Note
Third-party devices cannot be added if your home center device is HyPanel Lite or akubela Gateway G31.
Philips Hue lights
Before you start
Add a Philips Hue light
on the bottom tab bar, and tap
at the upper right.
4.Confirm the device is connected to the same network as the panel, then tap Next.
5.Follow the onscreen instructions to complete the settings.
TP-Link Kasa
Before you start
Add a TP-Link Kasa
on the bottom tab bar, and tap
at the upper right.
4.Confirm the device is connected to the same network as the panel, then tap Next.
5.Follow the onscreen instructions to complete the settings.
Lutron Caseta
Before you start
Add a Lutron Caseta switch
on the bottom tab bar, and tap
at the upper right.
4.Confirm the device is connected to the same network as the panel, then tap Next.
5.Follow the onscreen instructions to complete the settings.
Sonos
Before you start
Add a Sonos speaker
on the bottom tab bar, and tap 
at the upper right.
4.Confirm the device is connected to the same network as the panel, then tap Next.
5.Follow the onscreen instructions to complete the settings.
Yale locks
Before you start
Add a Yale lock
on the bottom tab bar, and tap 
at the upper right.
4.Follow the onscreen instructions to complete the settings.
Ring Video Doorbell
Before you start
Add a Ring Video Doorbell
on the bottom tab bar, and tap 
at the upper right.
4.On the followed screen, enter the username and password of your Ring app. Tap Next. The system will send a verification email to the associated email address.
5.Enter the verification code you received. Tap Next.
6.Wait for the adding result, and tap Next.
7.Specify the device’s location, name it, and tap Finish.
Ecobee
Before you start
at the upper right.NOTE:
Do NOT leave or close the website. You will need it in the adding process.
on the bottom tab bar, and tap 
at the upper right.
4.Click the discovered Ecobee device. On the followed screen paste its API key to the box, and tap Next.
5.The followed screen displays a PIN code. Copy the PIN, tap Go to PIN authorization, and login with your Ecobee username and password.
6.Turn to Ecobee web portal, navigate to 
> My Apps > Add Application. Paste the PIN code into the box, and click Validate.
7.Tap Confirm on the next page.
8.Go back to BelaHome, and tap Next on the adding result screen.
9.Specify the device’s location, name it, and tap Finish.
Shelly switch
Before you start
Add a Shelly switch
on the bottom tab bar, and tap
at the upper right.
4.Confirm the device is connected to the same network as the panel, then tap Next.
5.Follow the onscreen instructions to complete the settings.
Yeelight
Before you start
Add a Yeelight device
on the bottom tab bar, and tap
at the upper right.
4.Confirm the device is connected to the same network as the panel, then tap Next.
5.Follow the onscreen instructions to complete the settings.
Somfy shade
Before you start
Add a Somfy shade
on the bottom tab bar, and tap
at the upper right.
4.Enter the system ID and IP address you get in the Somfy app, and tap Next.
5.Wait for the adding result, and tap Next.
6.Specify the device’s location, name it, and tap Finish.
IKEA shade
Before you start
Add a IKEA shade
on the bottom tab bar, and tap
at the upper right.
4.Wait for the adding result, and tap Next.
5.Specify the device’s location, name it, and tap Finish.
Fibaro Hub
Before you start
3.Connect Fibaro hub to the same local network as your home center device. You can go to 
> Network on the Fibaro hub web interface to check and change the connected network.
4.On the Fibaro hub web interface’s Network screen, select http or http/https.
Add a Fibaro hub
on the bottom tab bar, and tap
at the upper right.
4.Confirm the device is connected to the same network as the panel, then tap Next.
5.Enter the required information on the followed screen.
NOTE:
6.Wait for the adding result.
7.Specify the device’s location, name it, and tap Finish.