VicoHome with the use of smart camera products, you can always know the real-time video of the house, courtyard, balcony, etc., and also can quickly browse to the video during the automatic monitoring of the camera, and use the application to easily monitor multiple products at the same time or Family use together.

Table of Contents

Download and install VicoHome APP

VicoHome camera supports Android and iOS devices using the mobile APP. For your best experience, please scan the QR code below with your mobile phone, install the APP, and follow the instruction to complete the user registration.

Connecting a VicoHome camera

Log in to the VicoHome app, tap the green “+” icon in the top right corner, then tap “Add a new camera” and follow the on-screen instructions (please bring the camera and device close to the router during initial configuration).

1. After pressing the camera switch for 3 seconds, the camera will turn on. The camera will emit the scanning sound “Ding Dong Ding Dong” after it is turned on (if you do not hear it, please quickly press the power button twice).

2. Tap on the “Add Camera Now” button on the App and follow the on screen instructions for the Battery Camera by long pressing the power button on the bottom of the camera. Once you hear the camera chime please tap on the circle next to “I heard the sound or saw the light on”, then tap on “Next Step”.

3. On the following page please confirm that you hear the camera emitting a beeping sound and tap on the circle next to “I heard a beeping sound” then tap on “Next Step”.

4. On the next page select your desired 2.4GHz WiFi network from the drop down menu under “WiFi Name (SSID)” then enter the password. To ensure a longer connection range, the camera only supports 2.4GHz WiFi with stronger wall penetration capability and does not currently support enterprise level authentication.

Once complete please tap on “Next Step”.

5. Point the lens of the camera at the QR code generated by the App about 7 inches away until you hear a “Ding” sound.

6. After a few moments the camera will provide a prompt sound indicating that the connection was successful. At this point the App will request that you place the camera at the location you wish to set it up at (you do not need to mount it at this point).

Please check the signal strength to ensure that it is adequate for this location then tap on “Next Step”.

Bluetooth Connected Camera

1. Click the “Add Now” button in the VicoHome APP, press and hold the camera switch button for 3 seconds to turn on the camera, and the APP will automatically search for devices that are on and not bound. Select the device you want to connect in the search results for the next step.

2. Enter the name and password of the Wi-Fi network you want the camera to connect to.

To ensure long-distance connection, the camera only supports 2.4GHz WiFi network with stronger wall penetration capability and does not support Wi-Fi with enterprise level authentication.

Please make sure that the Wi-Fi meets the requirements, click Next after completion, and the app can try to connect the camera to the Wi-Fi.

3. After a while, the camera will play a sound indicating that the connection is successful. At this point, please set a name for the camera on the app and select the location where you want to place the camera. Click Finish to complete the pairing.

Share VicoHome camera

When you need to view the VicoHome camera with other family members or friends, you can use this function.

Only the administrator whose account is bound with the camera for the first time can share and set the camera. Other members can only view the live or playbacks of the camera.

1. Find the camera you want to share on the App homepage or camera setting page. Find the button and enter the sharing page.

2. Click ‘Invite’ , and a QR Code will be generated for sharing

3. For the members you need to share, find ted orients camera’ in the “User” page to enter the scanning page.

4. Scan the QR code on your mobile phone, and you will receive the confirmation notification after success. The sharing will be completed after you agree.

Charge the VicoHome camera

App will remind you to charge your camera when the battery is low.

Please use the Type-C cable to plug into the 5V/1.5A charging adapter to charge the camera. During charging, the camera’s indicator light is solid yellow, and when the camera is fully charged, the indicator light will turn into solid green. It will take 8 hours to fully charge the camera.

How to Fix 4G Camera Setup Failure?

If you’re experiencing issues with your 4G camera’s connection or binding process, this guide is here to help. We address a range of frequent issues and provide detailed solutions to ensure your surveillance system is operational and efficient.

Troubleshooting Tips for 4G Camera Setup

No SIM card in the device

• Ensure the SIM card is correctly seated in the SIM card slot.

• Check the installation direction of the SIM card, and make sure the card is inserted properly.

SIM card can’t connect to the internet

• Make sure the SIM card is inserted properly in the camera’s slot. You can remove the top rubber plug, and insert the SIM card into the slot near the micro-SD, following the arrow until it clicks.Install the rubber plug back to block dust and water.

• Please check if the SIM card is available to connect to the internet. You can insert the SIM card into your mobile phone to see if it can surf the internet.

• If you are not using the provided SIM card, please check whether the data plan has run out.

Weak cellular signal near the device

• Test the signal strength at your camera’s location using another device, such as a smartphone.

1.If the signal is weak on both devices, please try to move your camera to a better location to get a better signal.

2.If only the camera has a weak signal, please try to reposition the camera within the same area, perhaps higher up or near a window, which may capture a stronger signal. Also, you can move the camera to a less obstructed area might enhance signal strength.

Connect device failed

• Please ensure the app has Bluetooth permission enabled.

• Also, check if the device is powered on and emitting a beeping sound and try again.

Device already connected to VicoHome account

• Please remove the device from the previous VicoHome account.

• Then try connecting the device to the app again to see if it works.

Server connection timeout

Please check whether the device is emitting a beeping sound. If silent, double-click the power button or restart the device to enter pairing mode and try again.

Methods to Improve the SIM Card Network Signal

If you encounter poor network signals with your SIM card resulting in an inability to connect to the internet, you can try the following methods to improve the signal:

• Avoid Using in Areas with Weak Signals: Using the camera in areas such as the countryside or basements might cause signal issues. Try moving to an area with a stronger signal.

• Check the Surroundings of the Camera: Ensure there are no large metal objects or other obstacles that might block the signal around the camera.

• Adjust the Camera’s Position: Sometimes, merely changing the placement or orientation of the camera can significantly improve signal strength.

• Check if the SIM card is damaged: Remove the SIM card and inspect it for any scratches or physical damage. If it appears to be damaged, it may need to be replaced.

• Check network coverage: Ensure that your installation area has 4G network coverage. You can take the camera to another location known to have good 4G coverage to test if it can connect to the network.

By following these steps, you can enjoy a seamless network connection experience with your 4G camera. If you encounter more specific issues, you can submit feedback on the app to get further technical assistance.

FAQ

How to invite family and friends to use my VicoHome camera together?

Open the App and select your VicoHome camera on the home page. Click the share button on the home page or the “Share” in the camera settings to enter the sharing page, and then click “Invite ” to generate a QR code.

Your friends can now get some of the access rights by scanning the QR code in your phone.

Why doesn’t the Wi-Fi name appear when I connect to Wi-Fi?

On Apple devices with iOS13 and above, you need to turn on the

“location permission” for the app in the system settings and change it to “allow when using.”

Will the camera show red lights when night vision is activated?

The built-in infrared lamp beads make the camera only show some dim red lights when night vision is activated, but the image quality is still clear under no light environment.

What are the requirements for Wi-Fi?

Please use a 2.4GHz wireless network. The device does not support the 5GHz wireless network. Meanwhile, please set the WiFi authentication method to WPA2-PSK or other lower level of the security method. A password is required.

How far should the camera be placed from the router?

After testing, the WiFi connection distance can normally reach up to 150 meters in the open area. However, the actual situation depends on the strength of WiFi and its surrounding environment (thick walls, electromagnetic devices, large metal objects will all cause interference to the WiFi signals).

If the camera connection signal is weak or unstable, please place the camera as close to the router as possible.

What is the maximum length of recording time?

VicoHome Awareness subscribed users: Maximum recording time up to 3 minutes if you set duration to ” Auto”.

Unsubscribed users: The maximum recording time is 20 seconds.

How to quickly view videos by category?

Click the icon in the upper left corner of the “Library” page to start filtering videos by category. Select the category you want to see and then click “Save” to view the video playbacks.

What should I do when the VicoHome camera is in malfunction?

Long press the power button for 3 seconds to restart it.If there is no response, you can remove the rubber plug at the bottom of the camera. Press the reboot button to restart the camera while charging.

Download and install VicoHome APP

Connecting a VicoHome camera

Bluetooth Connected Camera

Share VicoHome camera

Charge the VicoHome camera

How to Fix 4G Camera Setup Failure?

Troubleshooting Tips for 4G Camera Setup

No SIM card in the device

SIM card can’t connect to the internet

Weak cellular signal near the device

Connect device failed

Device already connected to VicoHome account

Server connection timeout

Methods to Improve the SIM Card Network Signal

FAQ

How to invite family and friends to use my VicoHome camera together?

Why doesn’t the Wi-Fi name appear when I connect to Wi-Fi?

Will the camera show red lights when night vision is activated?

What are the requirements for Wi-Fi?

How far should the camera be placed from the router?

What is the maximum length of recording time?

How to quickly view videos by category?

What should I do when the VicoHome camera is in malfunction?

Add & Share Device

Live View

Motion Detection (Notifications & Recordings)

Charge Camera/Battery

Subscriptions/Awareness Service

Micro SD Card

Others

Streaming Interconnection

4G Battery Camera

VicoHome Beta Testing Program

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