Confirm the camera’s version.

1. Please connect the camera to the router by ethernet cable and power on the camera by the adapter.

2. Install this software on the computer to search the camera’s IP and its firmware version.

http://support.annke.com/document/Computer%20Software/IPCamSuite-1.2.26.8.exe

A. If the camera’s version is lower than 1.7.8, please upgrade it to 1.7.8 by the following steps. (It need to upgrade it into 1.7.7 at first, then after its version is 1.7.7, then upgrade it into 1.7.8) After upgrade, pls note to reset the camera to the factory setting.

The 1.7.7 firmware:

support.annke.com/document/JA/IPCfirmware/IPCHI18E_WIFI_20161221_IPCAMERA_WS18E_1_7_7_573013.rom

Then after its version been 1.7.7, please use the same method to upgrade it into 1.7.8

The 1.7.8 firmware:

support.annke.com/document/JA/IPCfirmware/IPCHI18E_WIFI_20180406_IPCAMERA_WS18E_1_7_8_573013.rom

B. If the camera’s version is between 1.7.8 to 1.9.3 (not including 1.7.8), please upgrade it into 1.9.3 by the same method above. After upgrade, please note to reset the camera into the factory setting.

The 1.9.3 firmware:

support.annke.com/document/JA/IPCfirmware/IPCHI18Ev2_WIFI_20171011_IPCAMERA_N18EV2W_1_9_3_578010.rom

You can also upgrade it into a 2.3.1 version.

The 2.3.1 firmware:

support.annke.com/document/JA/IPCfirmware/IPCHI18Ev2_WIFI_20180606_IPCAMERA_N18EV2W_2_3_1_578010.rom

Reset the camera after upgraded.

IMPORTANT: If you are unable to verify the status of your device’s firmware, please call our Technical Support at 1-888-425-6739.

Recorder

To check if you have the latest firmware on your recorder, please follow these steps:

Step 1. Go to Main Menu > Settings > System > Upgrade.

Step 2. In the Upgrade settings, click Check for Updates.

Step 3. If there is an available update for your recorder, please proceed with upgrading your firmware. If not, you will get a message that you have the latest firmware.

IMPORTANT: To receive automatic updates, make sure the box is checked next to Automatically Check for Updates, then click OK.

Lorex Home App

To check if you have the latest firmare on your Lorex Home app, please follow these steps:

Step 1. Launch the Lorex Home app.

Step 2. Tap more or the three dots to go to Device Settings.

Step 3. Tap Firmware.

Step 4. If there is an available update, please proceed with upgrading your firmware. If there is no new firmware available, the Latest version will just be empty.

IMPORTANT: All Lorex firmware updates are free of charge.

There are two ways of upgrading the firmware of your recorder: USB Upgrade and Cloud Upgrade.

Part 1 – USB Upgrade

For this procedure, you need (1) the latest firmware for your recorder, (2) a formatted and empty USB flash drive, (3) access to a computer with internet connection, and (4) a valid email address.

Step 1. To upgrade your recorder to the latest firmware, call our Technical Support at 1-888-425-6739 and request for your recorder’s latest firmware. When calling, make sure you have your recorder’s the correct model number and a valid email address at hand. We will send the firmware download link via email. NOTE: The download link will expire in a specified period of time.

Step 2. Next, format your empty USB flash drive using your recorder. IMPORTANT: We highly recommend that you format your USB flash drive using your recorder. To format your USB flash drive using your recorder, please read the full instructions here.

Step 3. Once you have successfully formatted your USB flash drive, remove it and insert it into your computer’s USB port and download the firmware we sent via email.

Step 4. Verify that you have the correct firmware, then remove the USB flash drive from your computer, and insert it back into one of the USB ports on your recorder.

Step 5. On your recorder, go to Main Menu > Settings > System > Upgrade.

Step 6. In the Upgrade settings, click USB Upgrade.

Step 7. In the popup window, select the firmware that you have previously downloaded for your recorder.

NOTE: Make sure to select the file with .bin extension. See image below.

Step 8. Then, at the bottom of the screen, click Start to begin the upgrade.

WARNING: Please DO NOT turn off the power during the firmware upgrade. Wait until the unit reboots and display the new live view.

Congratulations! You have successfully updated the firmware of your recorder.

Part 2 – Cloud Upgrade

To upgrade your recorder’s firmware via Cloud Upgrade, it is necessary to connect the recorder to your network.

Step 1. Go to Main Menu > Settings > System > Upgrade.

Step 2. In the Upgrade settings, click Check for Updates.

Step 3. If there is an available update for your recorder, please proceed with upgrading your firmware. If not, you will get a message that you have the latest firmware.

IMPORTANT: To receive automatic updates, make sure the box is checked next to Automatically Check for Updates, then click OK.