Surveillance Client – XVRAID XVR-DVR-NVR CCTV DESK

YS AHD TVI Security System User Guide v1

XVR AiD — Mon, 06 May 2024 15:22:05 +0000

YS AHD TVI Security System User Guide v1, Guard Viewer is a mobile surveillance client app. With this app you can access surveillance products(Network Cameras,Network Speed Domes,NVRs) through network and view live or recorded video, receive alarms and manage cloud devices using your mobile phone.

1.Download the mobile APP (Guard Viewer) and Sign up

for an Account

Further support, plz email us at email love@hiseeu.com

Or contact us at +1 917 688 222

Download the mobile APP and Sign up for an Account

1. Download and install the app.

Please scan the QR code to download the free APP “Guard Viewer”

You also can visit the Apple Store or the Google Play Store to download the Guard Viewer app for iOS or Android devices. Alter installation, tap the icon to launch the app.

2.Register an account and login

For first time use, please create a new account and add the following steps:

Please tap Sign up and follow the on-screen prompt to register an account by email.

2.Add Device to APP(Guard Viewer)

YS AHD TVI Security System User Guide v1

Further support, plz email us at email love@hiseeu.com

Or contact us at +1 917 688 2228

Add Device to APP(Guard Viewer)

Auto add is not suggested. Please tap on “Later” if you see this message box.

In this situation, it will Auto Search to discover the NVR device connected to the local network. But once your mobile phone disconnects with LAN WiFi, you will not be able to view it anymore.

Please Add devices in this way

1. Please Tap on “ Menu” icon> Tap on “Devices”> “Add” ,

2. Tap on “Scan”> “OK ” to scan the NVR QR code

3.Navigate to “Menu– Network> Basic> P2P”

• If the Device Status is “Network connected…” , means device is online and ready for remote view

• If the Device Status is “Offline” , please check the network connection first, if the problem remains, please feel free to contact us at Love@Hiseeu.com

After you add the device successful, the “Device status” will be “Online”, and your APP account username will display here. • You can check your APP user name by navigate to “Me”

• If the username doesn’t belong to you, please click on “Delete” and add it again.

4. add NVR by scanning device QR code and click on “save”

5. Please Tap on “Menu ” icon, Tap on “Live View” “Add”

6. Select the device and tap on “Start Live View ”

3.Device shows “Offline” (system kit to app)

Device shows “Offline” (system kit to app)

1. If the device shows offline on the mobile phone app, we need to make sure the NVR is connected to the network perfectly or not

2. Go to your monitor that is connected to NVR, and check out the network status first navigate to this path first: “Menu–Network–Basic–P2P”, also check whether the device status is online or not,

3. Also go to “Menu–Network–Advanced”,to disable the “PPPoE”

4. if it shows: network disconnected, plz enable the DHCP in this path ” Menu–Network–Basic-TCP/IP ” and click “Apply”. After that, go back to “P2P” and check if the device status is online or not

5. if you connect the network cable to the lan port or the lan/wan port of the router

We need to connect it to the lan port of the router,plz take a photo of yours for us to check.

If the P2P show connect the network ,but the app also show the offline,please delect the device on your APP and re-add it again.

4.Enable push alerts on APP

Enable push alerts on APP

5.Why I can’t remote view when the network is outside？

Why I can’t remote view when the network is outside？

Cause: Customer doesn’t follow the instructions on the user manual and add the device in a local adding way, so we suggest them to delete the device first, and re-add the device again like this FAQ

https://www.hiseeu.com/a/help/article/53969

6.APP Share Device

APP Share Device

One device is linked to one user only. The NVR system can only be controlled by one authorized account, which can share the device with others to prevent attack or hacking.

There are 2 ways to share the device with others. For the admin user, please follow the instructions to share the device:

1.Type in “Menu Icon ” and navigate to “Devices”

2. Tape on “… ” > “Share”, You can select a single channel to share or select the entire NVR system to share

3.Share the device by typing in the user name you want to share and selecting the function as needed.

• The other user needs to register a Guard Viewer APP account and provide the user name for sharing.

• After that, when this user login the APP will find the device by navigating to “Devices”.

4.Share the device by generating a QR code

• Create a sharing password and set the valid period

• Click “Generate”, your APP will generate a QR code

• Other users can use the APP to add the device by scanning the QR code you sent

7.Add Device on Guard Station PC Client Software

Add Device on Guard Station PC Client Software

Further support, plz email us at email love@hiseeu.com

Or contact us at +1 917 688 2228

Add device to “Guard Station” Download link: https://www.dropbox.com/sh/jeftu4sqwy4y1u8/AAD4PkyEJxg6j4H1n20PxBkZa?dl=0

Please sign up for the mobile APP(Guard Viewer) account and add the device first.

Download and run “Guard Station” on the PC

1) Please Navigate to “Device Management”> “Cloud Device”> Click on “Login”

2) Login with your APP account and password.

3) After Login, the device you added to the APP will list here

Please click on “Control Panel”> “Live View”> Double-Click Camera to load the live view video

8.Guard Station shows “offline”

Guard Station shows “offline”

plz check local NVR is connected to network perfectly or not,If your NVR hasn’t connected to the network yet, it will show “offline” in your PC Client “Guard Station”

Plz go to your NVR that is connected to Monitor,

Check out the network status, first navigate to this path first : “Menu–Network–Basic–P2P” ,and check the device status is online or not,

if it shows: network disconnected, plz enable the DHCP in this path ” Menu–Network–Basic-TCP/IP ” and click “Apply” , After that, go back to “P2P” and check if the device status is online or not

9.Not Recording? HDD not working?

Not Recording? HDD not working?

Right-click the mouse from “Menu–Storage–Hard Disk”

If there is no hard drive information or Status shows Abnormal, the hard drive is having an issue

10.AHD5 Modify the Camera model

AHD5 Modify the Camera model

（Please notice that AHD5 cameras only the TVI camera model have the audio function，the AHD5 cameras we sell seperately is the AHD model so it should modify the TVI model to have the audio function)

1. Click the OSD Menu Control , then click the arrows to the Menu t hen click the icon to select the “VIDEO SETTING ”

2.Select the VDEO SETTING and click the arrow to enter.

3.Then Select the “TVI ” on the HD, then click the “APPLY&REBOOT “and then click the “RETURN “and the “EXlT” back to the Version

4.Finally Turn Audio On

11.Forget DVR Password

Forget DVR Password

If you forget your current password, please follow the instructions to reset it.

1. In the system login interface, please click on “Enter Password” > “Forgot Password”

2. If you filled in your email address as a reserved email when you set up the system, you can reset the device password via the APP(Guard Viewer)

In NVR interface, tap forgot password.

1. Scan the above QR code by APP “ME–General–Forget Device Password” , and the security code will be sent to your email address.

2. If you haven’t set up an email before, or have any difficulties resetting the password, please take a screenshot of this interface(Serial No. please also make the code is as clear as you can ), and email us at love@hiseeu.com , since we need the serial number to produce a new password by using an internal tool

12.One or two cameras are not working

One or two cameras are not wokring

(1) BNC Cable connected to Camera is broken

Step: Use another BNC cable to connect the camera to have a try

(2) The port of the DVR box is broken

Step: After changing the BNC cable, and still there is no camera image, plz insert the camera into another port of the DVR to have a try

(3) Camera is broken after troubleshooting with the steps （1）-（2）

13.Four cameras or above are not working

Four cameras or above are not working

Four cameras or above not working is an abnormal situation. It’s not only a camera issue, which could be related to a power supply or power splitter connected to four cameras

If the power supply or power splitter connected to four cameras is broken, which can’t provide power supply to cameras

Step:

(1）Change to another 12V 2A Power Supply to connect to four cameras to have a try. We wanna make sure if this is related to the power adapter

(2) Change another 1-4 way power splitter to connect four cameras to have a try. We wanna make sure if this is related to the power adapter

( If you do not have another power adapter/splitter, plz use the other power adapter connected to the four normal cameras)

After making sure the power supply or power splitter is doing fine, but still no camera image, which means the DVR box is having issue

4.Eight Cameras are not working

Eight Cameras are not working

Please check your camera connection is correct ， if the connection is correct ，

i t’s mostly possible the DVR box is having issue, and need a new DVR box replacement

Further support, plz email us at email love@hiseeu.com

Or contact us at +1 917 688 2228

15.How to record the event only？

How to record the event only ？

Please click the mouse to the Menu then click the “ Storage ” and then click the “ Recording Schedule ”，“ Select Camera ” then click the “ enable Schedule ” click the “ Audio Storage ” then select the color of record type and fill in the corresponding time and date.

GAMUT RECORDER Installation and user guide

XVR AiD — Tue, 12 Dec 2023 09:05:10 +0000

GAMUT RECORDER Installation and user guide, Gamut are manufacturers of professional-grade security and CCTV solutions, all built to withstand the most demanding CCTV trade and commercial applications. Since being founded in Bristol in 2009, Gamut cameras and recorders are used by a wide base of tradesmen and installers, servicing the home, business and local government markets. To ensure reliable build and picture quality, all products are put through a rigorous testing process both in-house and in the field before they allowed to bear the Gamut badge.

How to reset the password to your Gamut recorder

This article will show you how to find the necessary information you need to send us so that we can help to reset the password for your Gamut recorder.

First, turn the recorder on and move your mouse to the bottom of the camera live view screen. A blue bar will appear at the bottom; click on the ‘i’ symbol that I have marked in red in the screenshot below.

This will open up a page of information about the recorder including the MAC address.

You will need to send the MAC address and the date and time on the recorder, even if the time/date on the recorder is not actually correct.

This is very important, because we will generate a temporary password for you which is created based on the unique MAC address of the device and the time and date on it. If the date and time are accurate, just say that, or if you know it is five hours behind but the date is correct for example, just mention that when you email in and that should be sufficient.

Otherwise, just send in a picture clearly showing the MAC address and date/time on the device and say exactly when the picture was taken.

Get in contact here, set the support status as ‘Password reset’ and the email subject as ‘Gamut password reset’. You will also need to send your original order/invoice number and the original delivery postcode to confirm your identity.

We will try to get back to you as soon as possible.

How to set up and view your Gamut PTZ on a Windows or Apple computer (GTIP210PTZ)

Purpose of The Guide

This guide will walk you through the initial configuration of your Gamut PTZ and show you how to view the camera on your computer.

Before You Begin

• Connect your camera to the power.

• Connect your camera to your internet router using an Ethernet cable. If you are using this camera with a pair of Wi-Fi bridges it is still best to set the camera up first by connecting it directly to your internet router.

• Ensure you have a computer available that is connected to the same internet router as the camera.

• If you are using Windows install CMS5 from here, or if you are using an Apple device install VMS from here.

Let’s Get Started

First we need to make sure that the camera is talking to your network. If you look on the box for the camera and on the side of the camera itself you should see a sticker that looks something like the one shown below.

Make a note of the IP Address, User name and any Password shown on the sticker.

Next we need to open Internet Explorer on the computer. In the address bar at the top of the page enter the IP address that you saw on the sticker. You should then be prompted to log in to the camera, here you need to use the User name and Password shown on the sticker, if there is no password on the sticker then leave the password field blank.

Please make sure that you are using Internet Explorer and not any other browser. The reason for this is that most CCTV systems require the use of software called Active X to be able to display your live video and that software is only supported by Internet Explorer.

If you are prompted to install any software you need to allow this to happen, this software enables your computer to display the video feed from the camera.

At this point you should be seeing a live view from your camera and can go ahead and fit your camera wherever you need it. To watch your cameras in future you will simply need to open Internet Explorer, go to the IP Address from before and log in to the camera. From there you can also control the motion of the camera by using the PTZ controls shown below. These features are explained more in depth in other guides which can be found here.

If you were unable to access your camera this way then it’s not a problem, we just need to use a different method. Alternatively if you wish to view the system without having to log in through Internet Explorer each time then continue reading and you will see how to view the camera without needing to log in each time.

First open CMS5/VMS, the program that you installed before we began, and click on Device Manager. You will now be presented with a screen that looks like this:

You should see a camera in the list that has the same IP Address as previously seen on the sticker on the camera. If you don’t then click the IPV4 Search button and after a few moments the camera will appear. Select the camera by ticking the box to the left of it and click Add.

The camera will now be displayed in the bottom half of the window. Towards the right hand side you will see a number of buttons, you need to press the Modify IP button as highlighted in the following image.

At this point if you wish to use the camera through Internet Explorer rather than CMS5 you are now able to. Make a note of the new IP address that the camera is displaying and follow the steps detailed near the top of this guide for accessing the camera using Internet Explorer.

Now click the Home button to return to the main page for CMS5/VMS, then click Monitor. On the right hand side you will see your camera in the list of devices. Double click on your camera and the video feed will appear in the middle of the screen. If you then double click on the video if will go in to full screen mode so you can see a larger picture. To then control your camera click the button shown below and the PTZ controls will appear. As before more articles about controlling your camera can be found by clicking here.

GAMUT RECORDER Installation and user guide

How to add your Gamut recorder or camera to a mobile phone or tablet

Purpose of The Guide

This guide will show you how to add your Gamut camera or recorder to a phone.

Before You Begin

Your Gamut device will need to be turned on and connected to your internet router. If you have a recorder with a hard drive you will need to use a TV or Internet Explorer to set it up for the first time, follow the quick start guide to do so.

If you are using a recorder and cameras, make sure that the cameras are connected and working.

If you are using a Wi-Fi bridge system with your camera, make sure that the bridges are turned on, wired correctly and communicating before you begin.

You will need to download the app RXCamView onto your phone or tablet.

Android

Apple

Let’s Get Started

Open up RXCamView on your device and tap on the head and shoulders icon to open the side menu.

Then tap on ‘Device List’.

On the Device Manager page, tap on the ‘+’ icon then tap on ‘IPC/NVR/DVR’.

The app will request permission to use your camera, allow it to. It will open up your camera and you need to point the camera to the QR code on the label on your recorder or camera.

Once you have successfully scanned the QR code the app will prompt you to fill in some information. Leave the IP/Address and Media Port fields, the username is admin by default, and the password is blank by default.

Then the device will appear in the device list, it should say ‘Connected’. If it says ‘connect close’ then check the password is correct and that nothing has been disconnected.

If you tap on the play icon underneath the device, you will be taken to the live view window. Just tap on the name of the device to begin live view.

To view recordings, just tap on the film reel icon at the bottom right below the live view screen:

For more information on the settings of the recorder, please refer to the quick start guide or the manual.

If you find that the device only works when you are connected to the same internet router as it, and not when accessing it via another Wi-Fi network or with 4G, take a look at this guide.

How to access your Gamut camera or recorder using a Windows or Mac computer

Purpose of The Guide

This guide will show you how to access the live footage, recordings and settings of your Gamut camera or recorder, using a Windows or Mac computer.

Before You Begin

Your Gamut device will need to be turned on and connected to your internet router. You will need to use a TV to set up the recorder for the first time, follow the quick start guide to do so. After the initial setup, a TV or monitor is not necessary when accessing the recorder via a network connection.

If you are using a recorder and cameras, make sure that the cameras are connected and working.

If you are using a Wi-Fi bridge system with your camera, make sure that the bridges are turned on, wired correctly and communicating before you begin.

Let’s Get Started

Now that you have connected your recorder/camera to your internet router and turned it on, you will be able to view it using a program called Surveillance Client.

First you will need to download some software called Device Config Tool, which will allow you to find out the IP address of the camera/recorder and edit some of the settings.

Download it from here if you are using Windows, and here if you are using a Mac.

Once the software has been downloaded and installed, you will see a window like the screenshot below. Make a note of the camera/recorders IP address.

If the recorder/camera does not appear in the program, first ensure they are turned on and check the connections from the device to your internet router. If you are using a Wi-Fi bridge system, make sure that they are configured correctly (if they were not pre-configured) and are both turned on.

Surveillance Client

If you are using Windows you can download Surveillance Client from here.

If you are using a Mac, download it from here.

When you have downloaded and installed Surveillance Client you will be presented with a set-up wizard. Click Next, then Add Online Device. Your recorder/camera should appear in the list; select it then click Add Selected Device.

Now choose a name for the recorder/camera. By default the username is admin and the password is blank. Now click ‘Add’.

You will see the device appear in the left hand pane. Select it, click ‘Import’, then open the ‘DefaultGroup’ folder on the right side and you will see it has been added.

Click ‘Next’ then ‘Finish’ and you will be taken to the main menu. Now click on ‘Main View’.

When you are taken to Main View, double click on DefaultGroup, then the name of your recorder (if you have one) and the cameras will be shown. In the screenshot I only have one camera connected, which is signified by the green play icon. Double click on the camera name to begin live view. If you want the camera to be in full screen, double click on the live feed.

To access recordings, go to back to the Control Panel and then click on Remote Playback. Open up DefaultGroup on the left side panel, then select the cameras which you would like to view recordings from and click the play button. You can select the date using the calendar on the bottom right.

To access the settings of the recorder/camera itself, go to the Control Panel, click on Group Device, then click on the spanner icon next to your recorder.

For more information on the settings of the recorder, please refer to the quick start guide or the manual.

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RXCamView XVR User Manual

XVR AiD — Thu, 21 Sep 2023 15:14:17 +0000

The RXCamView app is designed to work with NVR, DVR, IPC and other surveillance camera.
With the video preview feature of this app, you can remotely view real-time surveillance video anytime, anywhere;

With the video playback feature, you can conveniently view what happened in the past period. Work with a surveillance camera which supports AI, you can even search video records from a large number of videos by a face photo;

Of course, with the alarm message service, you can receive the alarm information of the places you care about in the first place, so as to take timely measures to reduce your losses;
With the voice intercom feature, you can also communicate with the people where the camera is located

Key features:
1. Watch HD video in real time
2. Historical video viewing
3. Event message reminder
4. Call through two-way audio
5. Get instant alerts when motion, human form, sound are detected
6. Customize detection area and sensitivity
7. Set recording schedule and alarm notification schedule

RXCamView XVR User Manual

Reset password for DVR system

Firstly, please provide mac address to me (See below pictures) ,and I will use it to create a super password to you .

Secondly ,please enter your system >Multi-user,and click User Edit on the right (generally only the first line No.1 is enabled), then you can modify the user name and set a new password .

RXCamView XVR User Manual

How to connect the device to the mobile app

1. Please connect DVR system to the Internet:

a) Please connect the system to a router via LAN cable first

b) Please DO NOT tick “Enable” of the IP FILTER in the Network page, see below pic

3)Please check the system if it is connected to the Internet successfully. If yes, you can add the device to the mobile app.

2.Open the app, if it is the first time use, directly click the “+” icon in the upper right corner of the”Device Manager” interface; if it is not the first time, click the icon in the upper left corner,then select “Device List” to enter the “Device Manager” Interface, and then click the “+” icon in the upper right corner.

3.Scan the P2P ID QR code on the DVR / NVR to add the device. (Alternatively, it can be added through “Online Search” and “Manual Add”, the method is omitted).

4.This step is more important:

a) The “Media Port” must be the same as the “Client” port on the DVR / NVR (If the user’s DVR /NVR has not been modified, the default value is 9000. If the user has modified the “Client” port on the DVR / NVR, (The “Media Port” on the APP needs to be modified synchronously).

b) “User Name” fill in the user name set during the first use. If you are not sure, you can click”Setup”-“System”-“Multi-User” to view.

c) “Password” fill in the password set during the first use, which is the login password of the user DVR / NVR.

5.After the setting is completed, click “Save”, then the APP will display the added device, and”Connection Status” prompts “Connected” to indicate that the DVR / NVR is connected. Click the icon to play the video. Click on the icon to select 1/4/8/16 picture viewing.

How to upgrade your NVR or DVR

NVR Upgrade

1. Copy the firmware file(.sw file)to your USB drive, and insert the USB flash drive into the NVR’s USB port.

2. Click Select File button to choose the firmware file in your USB flash drive, then Click OK.(Setup-System-Maintenance-Upgrade)

3. Click Upgrade button to start system upgrade. The system upgrade will last around 5-10 minutes, please do NOT power off the NVR or remove the USB from NVR during firmware upgrade.

Add IP camera (1319 1329 8204 8208) to DVR (D3505)

ADD IPCAMERA

Before you start:

1.The DVR supports to disable analog channels to increase IP channels. If you want to disable an analog channel, uncheck the box and click Apply to save. To disable an analog channel can increase an IP channel input. To do so, you need to enable the XVR mode in advance at Systemâ†’Generalâ†’Mode.

2.Ensure the network connection is valid and correct, and Make sure your IP Camera and DVR are on the same network during setup.

Steps:

1.If you enable the XVR mode for the DVR, it supports to add IP cameras & modify IP channels.

2.Click Search to search IP cameras from local network, click Add to add individual IP camera, click Add All to add all IP cameras.

3.Click Search button to search IP cameras, and then click one of the IP camera in the
device list.

       IP Address/Domain: IP address or domain name of the IP camera
       Alias: Name of the IP camera
       Position: Position to display the camera name on the screen.
       Port: Port of the IP camera

       Protocol: Choose the protocol of the IP camera from the dropdown menu
       User Name: User Name of the IP camera
       Password: Password of the IP camera
       Bind channel: Choose a channel of the DVR you want to attach to
       Auto Assign IP to Camera(s): The added IP camera would be not able to connect if its IP address is not in the same network segment with DVR. With this function to reassign an IP address to all added IP cameras.
       Channel Delete: Choose one or more added IP cameras, and click this button to Detele.

How to add IPC to DVR via Onvif

1.Power on the DVR, connect the IPC, and enter the password to log in to the following interface:

2.Please click Channel to enter the following interface:

3.Click Search to search for IP, then check the IP to be added, and click Add:

4. The following interface appears, change the Port port to 80, select Onvif for the procotol protocol, and confirm that the user name and password are correct:

5. Close the page to see that the IPC is online:

How to add device to surveillance client

How to add device to surveillance client Click here to download

GW Security XVR NVR Firmware Software Download

XVR AiD — Mon, 21 Nov 2022 19:50:59 +0000

GW Security XVR NVR Firmware Software Download

ESTABLISHED IN 2004, GW Security started with one mission in mind: to provide high-quality video surveillance solutions at reasonable and affordable prices, with a “customer-first” mindset. Because of our mission, we have diligent and knowledgeable in-house engineering staff that provides excellent presale and post-sale support to make sure that you are 100% satisfied with your purchase. Therefore we are confident that our passion for our products and commitment to our customers are what will help bring you the peace of mind you desire in making your homes and businesses safe and secure.

The GW Security Camera Store

One of the most essential pieces of a security and surveillance system is the camera system. Your cameras are your eyes that keep watch over you, your loved ones, and your property.

That’s why you must get the best.

And the best is what we specialize in at the GW security camera store. Here are a few features that make our cameras some of the best on the market:

Weatherproof
Vandal-resistant
4K resolution
Wide-angle
Color night vision
Two-way talk

Whether you’re looking for security cameras for home or commercial use, you’ll find the perfect camera system for your application in our GW Security camera store. No matter the number of channels you need, the resolution, or the type of camera you need, we have you (and your property) covered.

Advanced Technology for an Advanced World

We understand that security needs are constantly changing due to technological advancements. That’s why we strive to ensure that we provide our clients with advanced security solutions. For example, some GW security surveillance solutions are AI-powered. This means:

Fewer false alarms as the video cameras can differentiate between humans, animals, and other objects.

Machine learning systems help your surveillance system keep a database of all faces captured. This means the system will be able to recognize regular faces like those of neighbors, the mailman, and family members. As a result, no alarm will be triggered.