Ptz Security camera models can also be found in ip or ahd systems. In models with a rope, you can use the camera manually or program it for certain movements by directly entering the camera interface.

1. Camera Bench Test

When you take the camera out of the box, please

I test the camera indoor first before mounting outside.

Type A: With DC12V Aadapter (non-PoE)

Do NOT extend the power cable during the bench test because DC power drops quickly along the transmission. A bench test helps you rule out all problems caused by power supply. Underpower causes problems such as 1) PTZ issues 2) unstable infrared (camera reboots repeatedly) and 3) spinning dome.

Type B: With PoE Injector/SwitchIP CameraComputerRouter

PoE Standard

It is important to note that all Xmeye pan tilt zoom cameras require to be powered by PoE+/++ adapters (injector/switch) with 802.3at/bt standard. Conventional PoE standard 802.3af delivers only 15.4W per port and using those adapters would cause underpower.

Note: 802.3at is also known as PoE+; 802.3bt is known as PoE++.

What are you testing in this stage?

Does the camera rotate when powered up?

When powered up, the speed dome automatically begins a self-diagnostic process during which the camera will pan horizontally and vertically to make sure PTZ, lens and other parts of the camera are functional. Please contact our technical staff if a self-test does not happen on your unit. Please refrain from disassembling the unit before contacting us.

Live View and Picture Quality

Check the video streaming quality.

Pan Tilt and Zoom

Check whether the camera performs the pan, tilt, zoom actions properly.

Night Vision

Shield the camera front lens, turn off the lights and draw the curtains to see if the camera is able to automatically turn to infrared night vision mode.

Connection Good

Power Good

Video and Control Good

Tested Day and Night

Qo? Ak HYPERLINK “mailto:support@sunba.net” support@sunba.netGuess we are ready to mount it outside.

XMEYE Network PTZ Camera Guide

Read More : CCTV Super Password Tools

Camera Setup by Smartphone

This section will provide the user with information on how to setup the PTZ camera using smartphone for the first time.

video tutorial

smartphone.sunba.net

XMEye

Android

APP

Download

iOS

2 Click the “+” icon to add device.

NOTE: iSunba/iSunba Pro/XMEye These APPs are suitable for Sunba Lite Series cameras.

Register to select “Cloud Login” (push notification requires a cloud account to store picture alert).

The app automatically shows all Sunba devices in LAN.

Use “Search” if your camera and smartphone

areconnected to the same WiFi.

4

Press the camera to

watch live view.

5 Modify other settings such as
password for the camera.

Read Next : Uniview NVR Quick Start Guides

Control pan, tilt and zoom, watch live view and set/delete/call presets from this page.

Press to speak. (device must support speaker)

Turn on/off microphone.

Record a video and save the clip to your smartphone.

Take a snapshot and save the image to your smapphone.

Check playback.

PTZ control.

Switch between HD/SD display.

Set/call preset/cruise.

Camera Setup by VMS Client

This section will provide the user with information on how to setup the PTZ camera using their computer.

Step 1: Install VMS from the CD-ROM.

Input the default software account below. The account is to ensure no one can have unauthorized access to your surveillance software. This is not the credential for individual IP camera.

VMS for PC: admin/admin

VMS for Mac: admin/(blank)

Step 2: Open the Device Manager page.

Click “IPV4 Search” and select the camera, then click “add” to connect the

device.

Try the following if no device shows up:

Temporarily disable the firewall;

Connect the camera directly to your parental router;

Connect the camera directly to your PC/Mac for testing;

Now the camera status should show “Connected”.

“Connected” status indicates the camera is online.

Tricks:

The camera’s default ports are ONVIF 8899, TCP 34567, HTTP 80 and RTSP 554.

Those values must also be unique to each other.

Step 3: Live View

Please go to the “Live View” page.

WiFi Application

This chapter only applies to model 405-ECO WiFi Version .

This section will provide the user with information on how to setup the WiFi connection.

video tutorialwifiset.sunbatech.com

Method A: Search and add the camera by smartphone.

After the camera is powered on and completes the self-test, you can directly search and add the camera via XMEye APP on smartphone.

Attention: Make sure the distance among the camera, phone and the router within 2m.

1 Click the “+” icon toadd device.2 Select WiFi Config3 Fill in the correct WiFi password.

******•Refers to searching for devices under thesame LAN•Make Indicator Light Blinking Slowly,Try to make sure the distance among the device,phone and the router within 2mLong time press the SET button until the indicator flash quickly(Part of products are needed to plug hole configuration by thimble)ASUS-2.4G

«]Attention: Make sure your phone is in 2.4GHz WiFi network, and 5GHz or other network is not supported.

[=1 1d8a3481****c3c9

4 Click Yes

1d8a34814;^3c9

5 Device searching

Click the

green IPC icon

1d8a3481****c3c9

1d8a3481****c3c9

6 Enter password

7 Click and start live view.

Add

Tips:

If the search fails, please refer to the following two ways to default the camera, and then refer to the above steps to search again.

Please manually press the button to default the camera as shown below

Remove the 4 screws to take off the camera back cover.

Press and hold the black button for about 8~10 seconds.

You can directly connect the camera with a PC or laptop, and default the camera via VMS/IE browser.

Method B: Enable WiFi function via VMS/IE browser.

Please refer to Chapter 3 and Chapter 6 for the steps to access the camera through the VMS/IE browser.

After adding the camera, please go to Device Config > Network > WiFi (In Internet Explorer, please go to Device Config > Netservice > WiFi)

1 Click Enable and enable DHCP.

2 Click Apply to save the settings.

3 Click Search to select a WiFi with stable and strong signal.

Fill in the correct WiFi password.

Click Apply and OK to save the settings.

Attention: After checking Enable in the first step, you must click Apply to save the settings, otherwise the WiFi signal will not be searched.

Mounting Outdoor

Wiring Type A: Power of Ethernet SolutionWiring Type B: Non-PoE (DC12V) SolutionPlease complete bench test (see Chapter 1) before mounting the camera outdoor.

For Non-PoE Application (if you extend the power):

The camera may not work properly if the power reaches the camera is below 12V due to resistance along the extended DC line (distance dependent). If that happens, please make your AC power source near the camera, and connect it with our default adapter you received from the package.

For extension, you can select from AC power extension cable (no distance limit) or thick (≥18 AWG) DC power extension cable.

Risk Relevant

.Using 24VAC or higher voltage adapter (16V, 24V) will immediately dam

-age the camera and void the warranty.

.The camera will be exposed to high risks of motherboard damage and void the warranty if you use passive PoE injector/splitter.

Active PoE Injector/Splitter are allowed if you use PoE to power non-PoE camera.

Web Access

Step 1: Check Device IP from VMS or Device Manager tool Users can download VMS or Device Manager from the CD-ROM. Both software will display the current IP of the camera.

। You can always download the web plugin separately from Sunba website
if it takes too long to download the plugin from popped window.

Step 2: Start a web browser (Internet Explorer)

Enter the IP address of your camera in the location/host field.

If you have changed the default http port (80) of the camera, you need to enter IP: http port.

Note: Our cameras currently do not support Windows 10 Edge Explorer.You can follow the tips below to enable Internet Explorer mode in edge browser.

Step 3: Install the web plugin

Download and install the web plugin by clicking the “download” tab or by installing the WebPlugin from the CD-ROM. Please make sure the browser is CLOSED during the installation. If you are unable to download the plugin or if your software disc is damaged during transit, please visit plugin.sunba.net to download the plugin. Restart the browser/computer if the installation does not take effect in 5 mins.

Step 4: Select Language

You can change the language from the upper right corner. Changes only take effect after you successfully install the plugin, otherwise the text will show “??????” or disappear.

Step 5. Enter Username and Password

Enter username and password. The username is admin with no password by default. Please change the admin password after log in to protect your privacy by referring to Chapter 14.

Step 6. Select Stream

Go to <stream menu> and connect with either main stream (clear, better quality, higher network requirements) or extra stream (fluent, lower network requirements).

Tips: Steps to Enable Internet Explorer Mode in Edge Browser on

Windows 10

pen Edge Browser and click … , then click Settings

elect Default browser and then select according to the following figure:

0®

SettingsDefault browser

@ Profiles

Internet Explorer compatibilityNeverAllowP^^^J~| I Restart

earch for Internet Explorer in Program Files

12/29/2021 12:26 PM8/2/2021 10:38 AM8/2/2021 10:38 AM8/2/2021 10:38 AM8/2/2021 10:38 AM8/2/2021 10:38 AM8/2/2021 10:38 AM8/2/2021 10:38 AM8/2/2021 10:38 AM8/2/2021 10:38 AM8/2/2021 10:38 AM8/2/2021 10:38 AM412 KB800 KB48 KB

Assign a static IP

Step 1: Enter Device Config Page of Internet Explorer or VMS, and select the Network tab.

Step 2: Unselect the DHCP option.

Step 3: Change the camera IP and click “Apply” to save the changes. Power cycle the unit to activate the new setting.

Access by 3rd Party Software

This chapter introduces how to add the camera to a selected few popular 3rd party software.

Blue Iris (in Windows)CamerasApply Preferences ]

Cameras

Setup Masks Audio Continuous Capture Motion Capture Actions |Groups Schedules Compression Email UploadsoWebFill in the boxes with corresponding network info of your camera. By default, the ONVIF port is 8899 and RTSP port is 554.Make sure the encode is set to H.264.Security Spy (in Mac)

Other third party IP camera management tools

There are many other IP camera management tools you can use. Above we attached the setting from the most popular software in Windows and Mac. Some software/NVR requires manually adding the camera with the camera’s ONVIF protocol and the ONVIF port 8899.

Note : In 3rd party software/NVR, due to the level of customization for ONVIF by diffrent surveillance manufacturers, only ptz, video and recording may work depending on specific ONVIF version.

Remote Access

Tips: il ‘

Go to Sunba website FAQ page and type keyword “mobile”to gain the setup page for popular smartphone app such as XMEye, TinyCam Pro, IP Cam Viewer. |

Type 1: Sunba Cloud (P2P)

P2P cloud technology enables customers to remotely access, control and configure their cameras through internet even if you are thousands miles away.

Warning: P2P function may not work if you modify the default media port (34567) of the camera or the DNS of your camera is not on the same subnet as your router. Your NAT status by DeviceConfig->Version needs to be “connected” before you are able to access your camera through P2P.

Find Your Sunba Cloud ID:

Note P2P Code = Cloud ID = Serial Number

Enter the Cloud ID in Sunba Cloud Platform for remote access:

Internet Explorer:

Please go to xmeye.net and use “Device Login”. Enter the cloud ID of the camera and associated username and password.

VMSxmeye.net (Internet Explorer)

By User By Device

Type 2: Port Forwarding

o Please refer to portforward.sunba.net for more instructions.

Please forward BOTH http port (80 by default) and TCP (media) port (34567 by default) and refer to the manual of your router for detailed steps of port forward in order to remotely access using a WAN IP. Other apps such as Tiny Cam or IP Cam Viewer may require you to forward ONVIF and RTSP port as well.

Disclaimer: Though it is a popular method, Sunba does not recommend setting up port forwarding as it opens all ports to the public network and increases chances of information leak.

Type 3: RTSP

Please use the following URL along with any 3rd RTSP service provider: “rtsp://IP:554/user=admin&password=&channel=1&stream=0.sdp?real_ stream” where 0 = mainstream and 1 = substream

For example with the default network setting：

rtsp://192.168.1.10:554/user=admin&password=&channel=1&stream=0. sdp?real_stream

Type 4: VPN (Virtual Private Network)

This is recommended for customers who have static IP address and advanced router functions.

First, your router MUST support VPN. Then please refer to the corresponding manual of your router to establish a VPN for the local network where the camera is connected to. For example, the VPN was setup for the router at your home where the camera is installed. Please remember the username and password of the VPN. Then, at any remote location, you can always setup a new network using VPN to remotely access your camera at home.

Presets, Patrol and Pattern

PresetI1_1» 1+1-1I IIIPreset Call Save DeleteNumber Preset Preset PresetNote: For other software please refer to the manual of the third party software.

Enter the number and hit “+” to set/add/save a Enter the number and hit “-” to delete a preset. Enter the number and hit “ ” to call a preset.

PTZ Preset Position

Sunba dome cameras can set preset PTZ positions for which cameras can memorize and travel directly by calling the preset. Preset positions are represented by numbers. You need to “add” a preset and then “call” it.

You can always “delete” them later.

Special Presets3Check Special Preset via specialpreset.sunba.net

Special presets are preset numbers associated with advanced commands that cameras can follow to modify/enable settings such as changing infrar- -ed mode, setting up camera auto scan boundaries etc. You can call the preset directly (no need to “add” a preset as they are pre-existed) accord-ing to The Full Preset List.

Patrol

The PTZ camera can travel from one preset to another by order. A patrol is usually named as a tour or a cruise. The total presets included in a patr- -ol can be up to 10. To activate a patrol, first you will need to save corresponding presets you want to tour across. For example, preset 1-10 can be called by using special preset 88 (see The Full Preset List).

Pattern

Different from patrol, which enables the camera to travel between different points, patterns are continuous sets of movement that Sunba cameras can perform in a record and replay fashion. Note: Patterns will not be activated unless Motion Detection and Video Blind are disabled.

When using 84 + Add Preset to set a pattern scan, you must use direction & zoom key to set the actions and click Iris+ key to end the pattern setup, prompt as follows:

The Full Preset List

Camera OSD Menu

507-D20X 4K.The On-Screen-Display menu is not available on models 405-ECO WiFi and

Move the cursor up/value increase.
t

Go to previous menu. <——► Enter/Confirm/Select.

Move the cursor down/value decrease.How to activate and control the OSD?

Preset +I 95 E^Call to activate the OSD Menu.

Please call preset 95 to open the OSD menu. Use the up and down key to browse and move the cursor, left key to go back to the previous menu, right key to select and confirm.

>Check OSDlanguage.sunba.net to learn how to switch the dis-play language of the OSD main menu from Mandarin to English.

MAIN MENUIR SETTING PATTERNSPARK ACT NONE PARK TIME 25 S SET FRAME SCAN FRAME SPEED 8 DWELL TIME 9 RESTORE DEFAULT EXITIR SETTINGIR MODE AUTOIR ON SENS210IR OFF SENS185BACKEXITCURRENT LEVEL 33

IR MODE

A.AUTO: Turn on/off IR LED automatically according to darkness of ambient environment. If the value of the CURRENT LEVEL (darkness) is ≥ the IR ON SENS, then the LED will be turned on automatically, vice versa. Larger CURRENT LEVEL is equivalent to darker environment. AUTO MODE is selected by default.

B.MANUAL: Turn on and off the IR LED manually. This can be accomplished using special presets 100~103 as well. Please check specialpreset.sunba.net

IR ON SENS

The adjustable darkness threshold to turn on the IR LED, default is 210.

IR OFF SENS

The adjustable darkness threshold to turn off the IR LED, default is 185.

How the IR LED works: I

The difference between the LED ON and LED OFF values must be at least

30 to avoid problems of IR LED blinking. Like vehicle lights, only half side of IR will be on for near view (low beam), please zoom in to enable the further view (high beam), which is the other side of the IR. Use preset 103+call to manually

I turn on both sides together.

PATTERNS

This option has the same function as 84 + Add PRESET. To set up a pattern, you must use direction & zoom key to add actions and Iris+ key to end the setting. Each pattern scan can memorize no more than 31 actions.

Note: If you open the video motion & video blind function the pattern scan

IRIS OPEN EXITwill be disabled .

PARK ACT

This option is also called the watch function or the defend function of a PTZ camera. The dome will automatically execute a corresponding preset action after a settled idle time (25 seconds is default) if no additional commands are sent from users.

PARK TIME

The waiting time (or idle time) before the camera executes its PARK ACTION (see above). The default is 25 seconds.

SET FRAME SCAN

Set the right and left position of frame scan. Submenu as follows:

This function enables the auto scan of the camera between a set left and right boundary. It can be set using PRESET 81+Add & PRESET 82+Add as well. When setting up the frame scan, direction keys are used to set the position of the boundary. Thus, please click the Iris+ key to confirm your setting.

FRAME SPEED

It controls the speed when the dome does the 360° scan or frame scan. (For model 507-D20X 4K only 355°)

DWELL TIME

It represents the residence time the dome stops at each preset during the patrol/auto scan.

Camera Configuration

HDD Info:

The information of the storage device (TF card).

LOG:

Access the events, alarm and activity record of camera.

Version:

Check the serial number of the camera, and the build date of the firmware.

Reboot:

Restart the camera.

Upgrade:

Upgrade the firmware of the camera. You need to download the upgrade the file (“bin” format) first.

Image Storage: Take timed snapshot and store it to Email, FTP or TF Card (if supported).

Record:

Set camera recording plan and mode. The “manual” and “stop” selection allows you to manually turn on and off, and the “timing” allows you to set the schedule where recording takes place.

Video Motion:

Enable motion detection alert formats (buzzer, email, recording, snapshot & FTP etc), region, and sensitivity. Set motion detection video recording time.

Video Blind:

Set an alarm when the vision of the camera is covered (usually by house breakers using clothes).

Video Loss:

Set an alarm when a video loss happens.

Alarm Input:

External connection linkage alarms such as infrared sensor etc (not built-in by camera, need additional support in qualified NVR).

Alarm Output:

Alarm output can be an external lights, siren, etc. (not built-in by camera, need additional support in qualified NVR).

Abnormal:

Set an alarm for special events such as storage device access failure or IP conflict with other devices.

How to Access the Device Config:

For IE: Click “DeviceCfg”

For VMS: Choose Device Config

(PS: You must add the camera via Sunba protocol, not ONVIF)

General:

Change system language and date.

Encode:

Change resolution, bit rate and other factors that affect video quality and connectivity. Enable/Disable audio.

Network:

Configure the camera’s IP address, gateway, DNS etc.

NetService:

Configure NTP, email alert, WiFi and other services.

GUI Display:

Customize camera name, time title and other display setting.

Camera Parameter:

Configure camera parameter such as exposure level, wide dynamic range, shutter speed, image direction (flip, mirror) etc.

HDD Manage:

Manage the storage device (TF card).

Account: Add, delete and change account info (username/password) and their authority level.

AutoMaintain:

Set the automatic reboot plan and empty the cache of the camera.

Default:

Set the current camera configuration info to the default.

ImportExport:

Import/Export the configuration and log of the camera.

Account Management

Warning: Camera accounts are NOT the same as VMS software account.

When you open VMS, a prompt will ask you to enter password for accessing the VMS program. This account is set to prevent unauthorized use of the VMS software on your desktop.

Account for VMS Software NOT for Camera

VMS：Device Config->Tool Manager->User ManagerCMS/IE：Device Config-> AccountCamera accounts can only be managed by its native clients. Third party software will not be able to modify any accounts information as it doesn’t have access to the camera’s private protocol.

Group and User Permission:

You can set a group that shares the same level of permission for camera control and view. For example, you can set several users to a “guest” group that has limited control over the camera.

Allow Multiple Access :

Please remember to check the “sharable” or “reusable” option when adding a user if you wish to have the same user account accessed by multiple people.

To protect your account safety, please always
remember to modify your default password!

Motion Detection

Human Detection: Human-shape detection will filter out other motion objects and have the camera only trigger motion alarms when human-shapes are detected.

Buzzer: Must have a siren connected with the alarm interface of the NVR to enable this option.

Send Email: Enable this and enter your email information via Device Config->NetService (Network in VMS). You can also enable the snapshot option to activate email alert with snapshots.

Write Log: A log will be popped on the screen every time an alert is received.

FTP: See Chapter 17.

Phone Report: Enable this option, register an account in the XMEye app of your smartphone (or via xmeye.net) and activate push notification to receive text alerts.

Face Capture

FTP Communication

You can upload motion detection snapshots and videos to your FTP.

Step 1: Please remember to check the “Detect” option in the Snapshot Config or Record Config under Device Config.

Step 2: VMS: Device Config-> Network->FTP

CMS/Browsers: Device Config->NetService->FTP

Step 3: Enable the motion detection (in Video Detect or Video Motion).

See Chapter 15. Then enable the FTP option.

Snapshots: You must also enable snapshot in Video Detect.

Videos: You must also enable record in Video Detect and have a storage media in order to upload the videos to FTP. Like many other network cameras, you will need to have a TF card (install inside the camera’s built-in memory slot) or a NVR as a forwarding transfer station to your FTP. This is required because without storage media, the camera does not have enough RAM to hold large video files before it establishes a connection with your FTP.

Reset the Camera

Option 1: Reset the camera parameter and configuration(IE/VMS/CMS)

Device Config → Default

Option 2: Reset the camera parameter and configuration

Press the button inside the camera manually.

(Option 2 is only available for model 405-ECO WiFi version.)

Option 3: Reset camera network setting including ports and IP address

Device Manager → Reset Config

Option 4: Reset/modify camera network setting after lock-up (time out login error)

Download the third party tool called ONVIF Device Manager

Option 5: Reset the password

You can reset the password if you’ve set up and remembered the security quesstions for your device in Device Config-Account-Safe Questions.

Option 6: Reset Tool (Factory Reset)

– 30 –

Cable Waterproof Measures

The camera itself is IP 66 Waterproof Rating. However, the cable connect- -ors may still have exposures to water under different applications. It is always recommended for users to take precautions to protect the cable connectors of the camera.

Below are 3 popular methods:

Certain models have waterproof ethernet kit shipped together with the camera. To apply the waterproof kit, you have to cut the crystal head, thread the ethernet cable through the waterproof kit, and then finally use crimper tool to add the crystal head back to the cable.

Using electricial waterproof tape is one of the most popular ways of protecting connectors from water exposure.

Using waterproof connector protector together with some electrical waterproof tapes can be another option.

Audio Setting

Note: The camera has built-in microphone with sound pick-up capacity.

There is no need to install additional microphone on this model.

Setup: how to enable the audio at camera after installation?

Please remember to check the audio option in “Device Config->Encode-> video/audio->Enable it “

• Please remove the plastic film before installation to get the audio. If the plastic film is not removed, there may be no sound.

Additional Equipment Required for Installation

• A 960H DVR with RS485 port on the back and supports Pelco D
• BNC Cable
• RS485 Cable (twisted pair)
• AC Extension Cable (no length limit) or DC Extension Cable (18 AWG or thicker depends on length) to extend power line

General Information High Speed PTZ 120°/s 22X Optical Zoom with Aptina 1/3″Sensor Video Output PAL/NTSC (switchable) Pelco D Power DC12V2A (included) Weight(approx.) 2.5kg Dimensions: 132mm*227.5mm

Read More :

1. How to Setup Dahua PTZ Cameras
2. Eseecloud Wireless PTZ Camera installation
3. AXIS PTZ Camera Installation Guide

How to modify the address bit of your Sunba Analog Camera?

Principle: All non-coaxial PTZ cameras on the same system must have unique address bit. If your camera can be used with a single BNC cable, then you do not have to setup address bit. 

For non-coaxial, we mean PTZ cameras that need the RS485 cable for connection.

Before changing the address bit of the camera, please first try to understand what the address bit is:

For example you have a 16CH DVR with many BNC ports on the back of DVR that can connect to 16 different analog PTZ cameras. All of them will connect to the same RS485 port to gain PTZ control. Each analog PTZ camera has an address bit, like its unique identifier. Note the default address bit of the camera is 1. This can be double-checked by cut the power of the camera, and restore it, you should see a script of Pelco D ADDR 1 shown on the screen after it finishes its self-diagnostic process.

So imagine if all 16 cameras have the same address bit of 1, if you try to move one camera, all 16 will move together because by having the same address bit, they lost the unique identifier and the DVR doesn’t know which one it should control. So if you have more than one analog PTZ camera, you should always try to modify the address bit of the second camera into any number other than 1 (normally we just go by 2, 3, 4, 5 etc for easy purpose but as long as it is not conflicting it is fine).

So if you only have one PTZ, you do not have to worry about it. With a 2nd Sunba analog camera you bought, you should start changing the address bit of it by going to its OSD menu (preset 95 + call):

You must first go to the corresponding preset control panel of your DVR (usually together with the PTZ control panel). 

The Call button from the DVR below (Sunba DVR) is named as “start”. It may be different in your DVR’s interface.

Use Up and Down arrow key to select items and use right direction key to confirm.

The 1st item in the OSD menu (see picture below) is the soft address.

Two tricks: 

1. After you successfully modified the address bit, please reboot the camera to take effect! After you restore the power, the camera will go through the diagnostic process again and a few sec later you will see the new ADDR display on the screen.
2. If two cameras have the same address bit, you will need to first remove one unit and modify the address of one camera each at a time, otherwise if you use preset 95+call the OSD of both cameras will be open given they have the same address bit.

FINALLY, after you changed the soft address in OSD menu, please go to the PTZ Config menu of the camera (i, and change the address recorded by the DVR to match the value you just changed.

How to set up automatic scan for Sunba Analog PTZ camera?

Automatic Scan is usually defined by PTZ as left and right boundary scan, meaning the camera will rotate from one point to another continuously. This can be done by using the preset function of the camera.

You must first go to the corresponding preset control panel of your DVR. 

For Sunba 604-22X analog camera, please refer to the corresponding manual to get the value:

1. Add Preset 47 to set the left boundary of the camera.

2. Add Preset 48 to set the right boundary of the camera.

 

3. Call Preset 82 to activate the left/right boundary scan.

The Call button from the DVR above is named as “start”. It may be different in your DVR’s interface.

Is there an additional dome cover for the camera?

Please note if the camera is infrared, then it is unable to put a plastic cover on it because it will interfere with the infrared lights coming through.

You will need to use infrared transmissible materials to make such a cover. However, that will result in additional expenses.
That’s why infrared cameras are usually not covered.

If you put cheap plastic cover around your infrared camera, then at night it will generate blurry images.

However, if you are not interested in having the infrared feature, you may be able to put a plastic cover around the camera.

Our 502S and 205 series are infrared-free and thus has an external plastic cover.

My analog camera shows Black and White display only

There are generally 3 different possibilities when this occurs:

1. First, please check the camera is in your local video format. For example, if you live in U.S.A, your local video format must be NTSC, then if you have accidentally switched the video format to PAL, the camera will display B/W image only. This may also happen after a camera default.
2. If you have an AHD 1080P camera, and your DVR is not AHD 1080P but HD-TVI, HD-CVI or HD-SDI, then it is likely that you will see black and white image only caused by incompatibility.
3. If you have accidentally turned the infrared on, you will see black and white images only.

Solutions correspondingly:

1. In NTSC video zone with your camera changed to PAL, if you use Sunba’s DVR, you will see a capital P with a red cross next to it. You can use 95+CALL to go to camera’s OSD menu, and under “camera”, you can see the signal of the camera.To change the signal from PAL to NTSC, please use the special preset code 97+118. First, call preset 97 and then call preset 118.To change the signal from NTSC to PAL, please use the special preset 97+119. First, call preset 97 and then call preset 118.
2. In this case, you will need to either return the camera or change into compatible AHD 1080P DVR (aka. AHD-H DVR).
3. Please use preset 102+call to turn the infrared to “AUTO” mode.

TIPS: What does XX + CALL Mean? Example for 95+CALL below: Every DVR should have a built-in PTZ control panel on the screen. With Sunba’s DVR, for example, you enter 95 in the empty preset box next to the control panel and hit “start” to call preset 95, which opens the OSD menu of the camera. The “start” button may have other names in different DVRs; it may be called “enter”, “call” or “go to” depending on the specific manufacturer you use. Please refer to the manual of your DVR if you want to learn the specific way of setting up/calling preset. Here is a video if you don’t know how to call special presets:

 

My PTZ camera does not respond to joystick/PTZ controller/keyboard

No matter you are using Sunba joystick and would like to control your PTZ camera from another manufacturer, or you are using other joystick to control Sunba PTZ camera, the general troubleshooting process (for the inability to gain PTZ control) should be the same:

1. Please first check the +/- polarity of the camera and joystick. Try switching the order of the pair if it doesn’t work.
2. Please make sure your greenish RS485 connector is functional. This has happened before.
3. Please make sure your twisted pair is functional. You can try switching to another twisted pair if it is defective. An ethernet cable has 4 different twisted pairs that you can switch.
4. Please make sure you set the correct soft address of the camera in the PTZ Controller/Joytick/Keyboard. The default soft address of Sunba camera is “1”. It is very easy to check Sunba camera’s soft address; every time Sunba camera is powered up, the monitor will display its current soft address. In Sunba PTZ Controller, for example, if the camera has soft address “1”, please press “1” in the keyboard and then press “cam”.
5. Make sure the RS485 twisted pair is not short, meaning the metallic part from each line of the pair are not overlapping. See picture below.

This is the video that shows the correct connection of the joystick to control PTZ (if you also want to control PTZ over DVR, you need to run another RS485 cable from the camera to your DVR):

 

 

This video shows how to setup and control the PTZ camera using your joystick:

 

My Sunba analog camera cannot PTZ

1. Please first check the +/- polarity of RS485 twisted pair between the camera and DVR (or Joystick).

The package comes with a white RS485 adapter that you can connect it to the orange and blue end coming out of the camera.

 

In most cases, the blue end corresponds to +/A (positive) of the DVR’s RS485 port and the orange end corresponds to the -/B (negative) of the DVR’s RS485 port.

So the wiring would be as follows:

In the above diagram, the twisted pair (RS485 cable) has red/blue wire. The red wire was connected to the blue RS485 end out of the camera. We already know the blue end corresponds to +/A (positive side) of the DVR. Thus, on the DVR’s end, the red wire would be connected to polar A.

However, as we tested more and more DVR and back-end, we noticed that different DVR has different polarity orders.  For example, with Sunba DVR, the blue goes to A/+. But for other DVR, blue goes to negative, and we do have customers reporting that. What’s more, for different analog ptz cameras, the polarity may also be different on the same end-device (joystick/DVR). Switching the order of the pair on the DVR side may be helpful.

A simple fix is to switch the polar order on the DVR (joystick)’s side. See the red arrow below:

 

Try switching the order of the pair if it doesn’t work. This would generally solve most of the problem! 

 

2. Please make sure your white RS485 and greenish RS485 connector are both functional. It happened before that the greenish RS485 is defective. We suggest that you test the functionality of the connector using a reference camera.

3. Please make sure your twisted pair is functional. You can try switching to another twisted pair if it is defective. An ethernet cable has 4 different twisted pairs that you can switch. Parallel pairs without twisted part are not recommended for PTZ control because they are not protected against any forms of signal interference and will affect the PTZ capacity of the camera.

4. Please make sure you set the correct soft address of the camera in DVR. The default soft address of Sunba camera is “1”. It is very easy to check Sunba camera’s soft address; every time Sunba camera is powered up, the monitor will display its current soft address. Not, no different PTZ cameras can have the same address bit otherwise if you control one camera the other will move; in short, address bit must be UNIQUE for each unit. Also, if you have set the address bit of the camera, please go to PTZ Config menu of the camera to set the corresponding address that matches the camera’s soft address:

5.Make sure the RS485 twisted pair is not short, meaning the metallic part from each line of the pair are not overlapping. See picture below.

6. If your camera is running a long DC extension power cable and causes underpower, the camera is also unlikely to get PTZ functioning. Please connect the camera directly to its AC power adapter and have a try.

My Sunba analog camera doesn’t show any video

In terms of the no video issues, there are plenty of possibilities:
1. Though we’ve tested the camera before shipment, it is likely the BNC wiring tail get damaged during transportation (distinctly chopped or squeezed). In this case, we will definitely send you a replacement cable. [this happens only rarely on 301 model, whose wiring tail is separate]
2. Test the camera with another BNC cable. Sometimes the BNC cable can get short or has unstable video connection.

Try tightening or twisting the BNC RG59 connector part.

Alternatively, test the BNC cable on another analog camera you have.
3. Switch the camera to another BNC video channel on DVR. Some channel connector can be defective. It happened very very rare though.

 

4. If you purchased 301-3X, 405-22X or 604-22X CVBS signal and the video disappeared after using the camera for a while, please make sure the camera is still in CVBS signal, and not being accidentally transferred to AHD which will cause black screen for incompatible DVR. If this happens, you can use preset 97+117 call to revert back to CVBS signal. Please first call preset 97 immediately followed by preset 117.

5. Another possibility is also rare but worth checking. If you have an AHD DVR, it is possible the analog channels are grouped such that cameras in channel 1&2 must have same resolution, same for channel 3&4 etc because the internal structure for traditional AHD DVR has two consecutive BNC channels built on the same chip. If resolutions for cameras in channel 1&2 don’t match (e.g: channel 1 has 720p and channel 2 is 960H), one of them will lose video.

 

6. Camera incompatible with your DVR. Please send the model to support@sunba.net for examination.

Sunba Analog PTZ Camera : Underpower Issue

Different from bullet cameras and IP cameras, analog dome cameras have higher power requirements, especially when the infrared lights (night vision mode) are on.

The camera may behave reckless if it does not receive enough power at night. So in the daytime the camera may work fine; at night time, however, the camera requires a 12V to work properly.

Typical Symptoms when underpower: 

1. The camera pans itself continuously
2. Screen flickering
3. Camera reboots again and again over night

The final actual voltage arrives at the camera depends on the type of cable you use as well as its distance and initial voltage.

There is a site called “voltage drop calculator” by calculator.net where you can calculate how much drop is along the specific type of AWG cable you use. If you have a meter, you can also test the voltage at the end of the camera and see whether it reaches 12.

To rule out whether the issue is really caused by power shortage, a bench test is always recommended. For a bench test, you can use the default power adapter that came with the package (without any forms of extension) to power the unit.

If the camera works fine at the bench but not working when connected to DC extension cable, all you need to do is replace it with an AC extension cable, or replace to another DC cable with lower AWG (thicker).

What screws do I have to use for installing the camera?

Fundamental Standard: 

601-D20X/805-D20XB (wall bracket/Ceiling Mount) – M6

405 Series Wall Mount – M4

405 Series ceiling Mount – M6

We do not offer bolt with the camera as there are too many types available and the application is very critical and depends on where/how you would like to install the camera.

For example, many people are using the camera with their pole or corner mount that has smaller hole size as compared to the camera’s mount bracket. So you will probably need one size smaller.

Also, if you are installing the camera on wood board, you generally will choose self-tapping screws for safety concerns.

Similarly, if you are installing the camera on concrete, it is recommended to use concrete expansion bolt (or expansion anchor).

Brick walls are also different. These are the variables we are unable to control by the time of shipment.

If you need any help in selecting appropriate bolts for your specific application, we would be more than happy to offer our advice.

Why only half 1/2 of the IR LEDs are on? Is my camera defective?

The short answer is, the camera isn’t defective and what you see is normal. And below is why:

Sunba IR lights work in a same way as vehicle lights; you only need low beam to view nearby objects, when your camera isn’t zoomed in.

Thus, if your IR is in “AUTO” mode (this should be the default you are in), when you focus at near objects, the IR lights are half on. And when you “zoom in” and look at distant objects, the other half IR lights will be on as the high beam. Meanwhile, the low beam side will be OFF to avoid any extra light interference. In other words, you can change the focal length to adjust the IR lights.

Alternatively, you can manually control IR lights using the “presets call” method. For example, using “103+call” as a special presets code (just enter 103 in the preset box and hit either “enter” or “go to” or “call” depending on the software you use), you can turn on BOTH sides of the IR lights.

Here is a video of how to do so:

 

However, both sides of IR may not necessarily increase the visibility at night due to light interference. That’s why auto high beam and low beam are designed to be separate.

Another thing you can do is to change the photo sensitivity of the camera by going to the menu (95+CALL). This is a threshold that you can control. You probably want to adjust it to make it less sensitive to the streetlight (more easier to be switched to night mode under “IR Auto”),or the other way around, depending on the installation environment.