Introduction

Panasonic Security Systems are renowned for their reliability and advanced features, offering top-notch security solutions for both residential and commercial properties. This comprehensive manual guide will walk you through every aspect of using a Panasonic Security System, ensuring you get the most out of your investment. From installation to troubleshooting, we’ve got you covered.

Table of Contents

Understanding Panasonic Security Systems

Panasonic Security Systems offer a wide range of features designed to provide robust security for homes and businesses. These systems include high-definition cameras, advanced motion detectors, and user-friendly control panels, ensuring comprehensive protection.

Overview

Panasonic Security Systems come in various models tailored to meet different security needs. Whether you need a simple setup for a small apartment or a complex system for a large business, Panasonic has a solution.

Features and Benefits

Choosing the Right Panasonic Security System

Selecting the right security system involves considering various factors such as the size of your property, specific security needs, and budget.

Factors to Consider

Product Comparison

Panasonic offers several models with different features. Compare specifications to find the best fit for your needs.

Pre-Installation Planning

Proper planning is essential to ensure a smooth installation process.

Site Survey

Conduct a thorough site survey to identify the best locations for cameras and sensors.

Equipment Requirements

List all necessary equipment and ensure compatibility with your Panasonic Security System.

Panasonic i-PRO SmartHD Security Cameras Video

https://www.youtube.com/watch?v=yhBQZjmQFEM

Installing Your Panasonic Security System

Follow this step-by-step guide for installing your security system.

Step-by-Step Guide

Tools Needed

Setting Up Your Panasonic Security System

Once installed, configure your system for optimal performance.

Initial Configuration

Network Setup

Understanding the Control Panel

The control panel is the heart of your security system.

Key Functions

User Interface

The interface is designed to be intuitive, making it easy to navigate through settings and options.

Adding and Managing Devices

Expand your system by adding more devices.

Cameras

Install additional cameras to cover more areas.

Sensors

Add motion detectors, door/window sensors, and other accessories.

Customizing Security Settings

Tailor the system to your specific needs.

Alerts and Notifications

Set up custom alerts for different types of events.

User Permissions

Manage who has access to your security system.

Using the Panasonic Security App

The mobile app allows you to control your system remotely.

Features

Mobile Access

Download the app from the App Store or Google Play.

Monitoring and Surveillance

Keep an eye on your property at all times.

Live View

Access live footage from your cameras.

Recording and Playback

Record footage and play back important events.

Maintenance and Regular Checks

Regular maintenance ensures your system operates efficiently.

Routine Maintenance

System Health

Regularly check system health through the control panel.

Troubleshooting Common Issues

Resolve common problems with these tips.

Error Messages

Understand and fix common error messages.

Connectivity Problems

Ensure a stable network connection to avoid interruptions.

Enhancing Your Security System

Improve your system by integrating with other technologies.

Integration with Other Systems

Combine with home automation or other security solutions.

Upgrades

Upgrade firmware and hardware to access new features.

Data Security and Privacy

Protect your data with these tips.

Encryption

Ensure all data is encrypted.

User Data Protection

Follow best practices to protect user information.

Understanding Warranties and Support

Know your warranty and support options.

Warranty Details

Check warranty coverage for different components.

Customer Support Options

Contact Panasonic support for any issues.

FAQs About Panasonic Security Systems

How do I reset my Panasonic Security System? To reset your system, follow the instructions in the user manual or contact customer support.

Can I integrate my Panasonic Security System with other smart devices? Yes, Panasonic systems can be integrated with various smart home devices.

What should I do if my camera stops working? Check the power supply and network connection. If the issue persists, contact support.

How often should I update my system’s firmware? Regularly check for firmware updates and install them to ensure optimal performance.

Is my footage stored locally or in the cloud? Panasonic systems offer both local and cloud storage options.

Can I access my system remotely? Yes, use the Panasonic Security App for remote access.

Advanced Features and Customization

Explore the advanced capabilities of your security system.

AI Features

Leverage AI for enhanced motion detection and facial recognition.

Custom Integrations

Customize your system with third-party integrations.

Cost Considerations and Budgeting

Plan your security investment wisely.

Cost Analysis

Compare the costs of different Panasonic models.

Budget Planning

Allocate budget for installation, maintenance, and upgrades.

Case Studies and Real-Life Applications

Learn from real-life examples.

Success Stories

Read about how others have successfully implemented Panasonic Security Systems.

Practical Uses

Discover various applications of security systems in homes and businesses.

Future Trends in Security Systems

Stay ahead with emerging technologies.

Emerging Technologies

Keep an eye on new developments in security technology.

Innovations

Explore innovative features that are shaping the future of security systems.

Conclusion

Panasonic Security Systems provide reliable and comprehensive security solutions. By following this manual guide, you can ensure your system is installed, configured, and maintained correctly, providing peace of mind and enhanced security for your property.

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Step 1: Prepare for the Update

1. Check the Current Firmware Version:

2. Visit the Manufacturer’s Website:

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Step 2: Backup Your Settings

1. Backup Configuration:

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Step 3: Update the Firmware

1. Prepare a USB Drive:

2. Insert the USB Drive into the XVR:

3. Access the Firmware Update Menu:

4. Start the Firmware Update:

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How to Update XVR Firmware A Comprehensive Guide

Step 4: Verify the Update

1. Check the Firmware Version:

2. Restore Configuration:

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Troubleshooting Tips

1. Ensure Compatibility:

2. Stable Power Supply:

3. Follow Manufacturer Instructions:

4. Common Issues:

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Conclusion

Regular firmware updates are vital for the smooth operation of your XVR, enhancing security features, and maintaining compatibility with new technologies. By following the steps outlined in this guide, you can confidently update your XVR firmware, ensuring your device remains up-to-date and fully functional. Always refer to your device’s manual for model-specific instructions and consult manufacturer support if you encounter any issues.

or alternative guide

Updating the firmware of your XVR (eXtended Video Recorder) is crucial for maintaining its performance, enhancing security features, and ensuring compatibility with new devices. Here is a step-by-step guide to help you update the firmware on your XVR device:

Step 1: Prepare for the Update

Step 2: Backup Your Settings

Step 3: Update the Firmware

Step 4: Verify the Update

Troubleshooting Tips

Conclusion

Regularly updating your XVR firmware ensures the device runs smoothly, maintains security, and supports new features or devices. Following the steps outlined in this guide will help you successfully update your XVR firmware with minimal hassle. Always refer to your device’s manual for specific instructions related to your model.

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Smart Motion Detection Cameras
Security Camera  carries cameras with incredible features for security, such as Smart Motion Detection Cameras also known as SMD+!

Motion Detection is a technology that has been utilized for years to detect changes in image quality on DVRs and COAX cameras. With the addition of AI, it has now become even more powerful! Before we go into why SMD is so great, let’s examine what motion detection is and what it does!

General Motion Detection and its function is to detect (see) movement (signature) via pixel changes in the image. What it means is that if an object moves within the camera’s field of view, the camera’s motion detection function will be able to see it by knowing that the pixels in one frame are significantly different than thus of the previous frame. There are a variety of possible outcomes from this, including recording, alerting through the app, and even triggering an alarm out. You can describe it as simple as that! How does it work, you ask?

First knowing what pixels are helps understand this process. The pixels that make up an image or screen are what makes up the picture. When a motion detection sensor compares two images, it is looking for how the pixels appear in one moment and how they appear in the a following frame, or still image.

In general, cameras take in a fixed view from any given place and process the pixels in the image as they might remain the same. In this example, the floor and walls, street signs, and other static objects aren’t likely to suddenly shift. These static elements make up the pixels in the image, and motion detection can identify when they change. Though subtle changes such as shadows might occur, MD is unable to detect them due to their gradual nature. A car or a person crossing the scene, on the other hand, may result in a sudden and chaotic change in pixels. MD might consider a motion event as a consequence of a sudden change in pixels.

When it comes to motion detection, there are three critical aspects that determine whether or not a change in pixels is considered a motion event. These settings are adjustable from most IP cameras, and they are referred to as sensitivity, threshold, and anti-dither. You can fine-tune your Motion detection to ensure that objects are of similar size or movement, moving more or less, and for a longer or shorter period of time.

Motion detection is an essential aspect of recording motion pictures. It’s crucial to identify suspicious activity in the moment in order to obtain a notification on your cell phone or through email if an unexpected event occurs. After all, motion footage is recorded when a recorder captures motion footage. The yellow tinge on the video frame that identifies it as motion-tagged footage is usually used in addition to the standard green tinge when a non-motion-tagged recording. By saving recording space, you can find footage that might have an event in it faster. Additionally, you can limit the size of the data file by setting your cameras to record only when motion is detected.

Motion Detection is helpful, but from, time to time it can produce errors or false alerts like any security technology. That’s why we have introduce Smart Motion Detection Cameras to help aid with motion detection even further.

Smart Motion Detection Cameras 2024

With Smart motion detection, SMD DVRs can process advanced video data calculations on the fly, eliminating human or vehicle objects from the picture. That’s what AI-powered SMD DVRs do! With SMD, this AI function can use its processing power to eliminate objects from the picture entirely.

You now have the ability to monitor a scene for motion, but limit that monitoring to only for the specific things you want it to look at! Imagine a busy parking lot full of cars that is normally off-limits to pedestrian traffic outside of employee activity. No longer will your SMD-powered DVR remove all vehicle targets when it applies to only moving where they shouldn’t! In the same token, you can focus your SMD system exclusively on people targets, eliminating anything it deems nonhuman from the events list. No more cats, raccoons, leaves, or squirrels activating your motion alerts at night!

Hybrid DVR systems are currently the only AI-based alert tracking systems that can really take alert tracking to the next level using SMD and SMD+. COAX-based systems are now even more viable than ever before, thanks to SMD and SMD+. We now carry COAX and IP cameras as well, which makes adding an IP camera to a Hybird DVR system feasible!

SMD is also available on our IP camera systems natively, which means no matter what type of system you have and are upgrading, or if your purchasing something new, you can rest assured we can help you get the power of SMD  and Smart Motion Detection Cameras working for your location today!

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Understanding the Basics: What You Need to Know Before Buying

Before diving into the different types of security cameras, it’s crucial to understand some basic but important considerations that will influence your choice.

Identifying Your Security Needs

When considering the installation of a security camera system, the first step is to assess your specific needs. The requirements of a sprawling estate versus a cozy apartment differ vastly. Similarly, a retail business will have different security needs compared to a manufacturing unit. Begin by asking yourself the following questions:

Answering these questions will lay a solid foundation for your search and ensure that you don’t end up with a security camera system that’s either overkill or insufficient for your needs.

Security Camera Buying Guide and How to Choose

Considering the Location

The location where the cameras will be installed plays a pivotal role in your decision-making process. Indoor cameras differ significantly from outdoor cameras, particularly in terms of durability and weather resistance. If you’re considering outdoor surveillance, ensure the cameras are weatherproof and have adequate night vision capabilities.

Exploring Security Camera Technologies

When choosing a security camera, it is critical to understand the differences and similarities between IP security cameras and HD over coax security cameras to select the right type for specific needs.

What are IP Security Cameras?

IP (Internet Protocol) security cameras are digital video cameras that use networks to transmit image data and control signals over an IP network. These cameras can be directly accessed from a network connection, making them highly versatile for a variety of settings.

Advantages of IP Security Cameras

High Resolution: IP cameras are known for high-resolution images, which can go up to 4K resolution, allowing for clearer and more detailed images.

Scalability: They are highly scalable as one can easily add more cameras to the existing network without significant infrastructure changes.

Remote Accessibility: IP cameras can be accessed and controlled remotely, making it possible to monitor footage from anywhere in the world via the internet.

Disadvantages of IP Security Cameras

Cost Factors: They tend to be more expensive than other types, both in terms of initial setup and maintenance.

Network Dependency: These cameras require a stable network connection, which can be a limitation in areas with poor connectivity.

What are HD Over Coax Security Cameras?

HD over coax security cameras transmit high-definition video over coaxial cable. These cameras are an upgrade from the traditional analog CCTV systems, providing better resolution and clarity without the need for new cabling infrastructure.

Advantages of HD Over Coax Security Cameras

Cost-effectiveness: Generally less expensive than IP cameras and utilize existing coaxial cable setups.

Ease of Installation: They are relatively easy to install, especially if replacing existing analog systems.

Reliability: Less dependent on network bandwidth and do not suffer from network-induced lag.

Disadvantages of HD Over Coax Security Cameras

Limited Resolution: While improved over analog cameras, their resolution does not compare to the high levels achievable by IP cameras.

Scalability Issues: Adding more cameras often requires additional DVRs (Digital Video Recorders), which can complicate the system.

Comparing Video Quality and Resolution

When it comes to resolution, IP cameras generally offer more with options going up to 4K, whereas HD over coax typically maxes out at 1080p. This makes IP cameras a better choice for scenarios where detail is critical.

Comparing the Cost Implications

IP cameras have a higher upfront cost primarily due to the need for networking equipment and possibly, higher quality cabling. However, HD over coax cameras often involve less expensive equipment but might incur more costs if extensive cabling is needed.

Remote Access Capabilities

Both IP camera systems and HD over coax camera systems excel in remote access as they can be configured for view from any location thru PC, cell, or tablet through the internet. 

Use Case Analysis

For large, expanding facilities or highly detailed surveillance needs, IP cameras would be more suitable. In contrast, HD over coax cameras are well-suited for smaller setups or where budget constraints are significant.

Future Trends in Security Cameras

The future likely holds further enhancements in camera resolution and network capabilities for IP cameras, and continuous integration of advanced analytics. HD over coax might see improvements in compression and transmission to allow for higher resolutions.

Both IP and HD over coax security cameras offer distinct advantages and disadvantages. Your choice should depend on your specific needs, budget, and desired scalability. Understanding these aspects will guide you in choosing the most suitable type.

Exploring Types of Security Cameras

With a basic understanding of what to consider before purchasing, let’s delve into the most popular types of security cameras available on the market.

Dome Cameras

Dome cameras are named for their dome-like shape, making them more discreet than other types. They’re excellent for indoor use, especially in retail or commercial settings, where they can blend in with the decor while providing a wide viewing angle.  In addition, most of our dome cameras are also vandal resistant.

Bullet Cameras

Bullet cameras are long and cylindrical. They are typically used outdoors, mounted on walls or ceilings. These cameras are known for their strong night vision capabilities and long-distance viewing, making them ideal for monitoring large areas like backyards or parking lots.  Whether you need a wide angle or a zoom we have the perfext bullet security camera for you. 

Wireless vs. Wired Cameras

Another crucial consideration is whether to go for wireless or wired cameras. Wireless cameras offer flexibility in placement and are generally easier to install. However, they depend on your Wi-Fi signal’s strength and can be more susceptible to interference. On the other hand, wired cameras require a more complex installation process but provide a more stable and reliable connection, making them well-suited for extensive surveillance systems.

Smart Cameras

Smart cameras come with features like motion detection, facial recognition, and automatic alerts. These cameras not only record footage but also analyze it, sending you notifications when something out of the ordinary happens. They’re perfect for homeowners who want to stay informed about their property’s security in real time.  We also have specialty cameras such as PTZ, license plate, and fisheye cameras.

Key Features to Look For

Delving deeper into the specifics, here’s what you should look for when shopping for a security camera:

Selecting the right security camera for your home or business requires careful consideration of your specific security needs, the features you value most, and the type of camera that best suits your space. By taking the time to understand the different options available and what each offers, you can make an informed choice that ensures your property is watched over effectively. Remember, the goal is not just to deter potential intruders but to give you the confidence that comes with knowing your space is secure. Whether you opt for a dome camera for your business interior or a bullet camera for outdoor surveillance, ensuring your peace of mind is the ultimate priority.

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Hikvision NVR 5.0 Professional Installation Guide

Hardware Installation

Software Configuration

Additional Resources

Important Note: The provided steps serve as a general guideline. Specific configurations might differ based on your NVR model. Always refer to the official user manual for detailed instructions and advanced functionalities.

Setting up a Hikvision NVR (Network Video Recorder) involves several steps, including hardware setup, network configuration, and camera configuration. Here’s a detailed guide to help you set up your Hikvision NVR 5.0:

1. Hardware Setup

Step 1: Unbox and Connect Components

Step 2: Connect the NVR to a Monitor

Step 3: Connect the NVR to the Network

Step 4: Connect Cameras to the NVR

Step 5: Power Up the NVR

2. Initial Configuration

Step 1: Boot Up and Log In

Step 2: Set Date and Time

Step 3: Network Settings

3. Adding Cameras

Step 1: Detect and Add Cameras

Step 2: Configure Camera Settings

4. Recording Settings

Step 1: Set Up Recording Schedule

Step 2: Configure Storage Settings

5. Remote Access Setup

Step 1: Enable Hik-Connect

Step 2: Port Forwarding (if necessary)

Step 3: Mobile App Setup

6. Final Steps

Step 1: Test the System

Step 2: Backup Settings

Troubleshooting Tips

This guide should help you set up your Hikvision NVR 5.0 system. For more detailed instructions, refer to the user manual or the Hikvision support website.

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Our IP camera can connect directly to your network or computer, and there are three ways to do so. The three ways listed below do not require a NVR. A NVR, or Network Video Recorder, is the device that IP cameras connect to.  The NVR records video provided by the IP cameras to a hard drive, either in HD (720p, 1080p), 2K HD, or Ultra HD (4K) depending on the type of NVR and type of camera that’s being used with it.

IP cameras are network-based cameras, however they don’t require Internet access in order to be used as they are standalone devices that can be used on a local network. A simple local network can be either of the following:

1.An IP network camera connected with a network cable to your desktop computer’s network port.

2.An IP camera connected to a router that is connected to a desktop or laptop computer, but the router is not connected to the internet.

Only if you want to view your system remotely from the internet then you would have to connect the system to the Internet.

Do I need a NVR for my IP security camera system?

A NVR is not necessary in order to view your network cameras or even record video. If you are testing cameras, looking for a temporary setup or want to set up something inexpensive then using a computer with an IP camera is a good alternative to a NVR.  SmartPSS is our computer software program that allows PCs to view and record IP cameras. However, this kind of processing will demand a lot from the computer. Most likely, you wouldn’t be able to use that computer for personal use as it would be bogged down processing video from high resolution IP network cameras.  Also, computers can be unreliable and crash, potentially leaving you with no recorded video.

NVR products are standalone devices using a Linux operating system which is known to be rock-solid and crash free, and designed to be operate 24/7 and maintain system security with user account access permissions. For a complete security camera system, you will want to use a NVR along with cameras. SmartPSS software can be used as a client software to connect from a computer to a NVR to watch cameras connected to the NVR and to playback/download recorded security footage.

How to Connect IP Camera Guide 2024

Three ways to connect an IP camera to a computer

Before we begin, it is important to understand that network camera systems require the ability to transport video and power to work correctly. Power Over Ethernet (PoE) is a technology that transmits video/data signal and power over one Ethernet cable. In situations where PoE isn’t available, a 12V DC power adapter will be necessary to supply power to the camera.

Secondly, you will need to use our IP finder Config Tool to find cameras on your network. For more info on basic networking knowledge as to how IP addresses matter when deploying network cameras, please read our guide about connecting security cameras to the internet.

Now, let’s discuss the three ways to to connect to an IP camera from your computer.

1.12V DC power adapter with a network cable straight into a PC

2.12V DC power to camera + network cable to router

3.Camera to PoE Switch or PoE Injector

How to Connect IP Camera to Computer

1) 12V DC power adapter with a network cable straight into a PC

a) For this method we will provide power to the camera using a 12V DC 1amp power adapter that plugs into a 110V AC outlet. Below is a picture of our trusty power adapter.

b) Next, connect a network cable from the camera to your computer.

c) Set your computer’s network port to a static IP address like 192.168.1.200 so you can talk to the camera. Here’s how you do it on a Windows Computer:

d) All newer cameras with firmware from 2018 and onward have stringent password rules that require initialization before making any configuration changes to the camera including the IP address. In order to set the password and password recovery email address you must login to the web interface of the camera. Be sure to note down and keep the credentials you are setting in a safe place that you will remember.

There are no master reset passwords for our equipment. If you forget your password, recovery email address, and security questions that you set on the camera at time of initialization, resetting the camera requires factory service which will incur out-of-warranty costs to reflash the camera.

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e) Once you have a static IP address assigned to your computer’s wired network port, turn off WiFi on your computer. You can find the camera’s current IP address by using the Config Tool as shown. Our test camera has a current IP address of 10.1.1.65. If you need to change the IP address to let’s say 192.168.1.120, you can do that by clicking on the pencil icon to edit.

Note: if you have a password other than admin set on the cameras, then you will need to enter that in the “search settings” options before attempting to edit the IP address. See the illustration below on how that is done.

f) As explained in our article connecting security cameras to the internet, for two devices on a network to talk to each other, they must have the same IP address scheme. In 1C we set our computer’s address to 192.168.1.200, so we need to set change this camera’s address to 192.168.1.X where X is a number between 2 and 254, and not same as the our computer’s current address. We picked 12, so below is a screenshot of what to set your camera’s ip address to if you are following along in our guide. Set the subnet to 255.255.255.0 and gateway to 192.168.1.1.

g) After changing your camera’s IP address to one that matches your network, type the new IP address of your camera into the URL of internet explorer. Here’s a brief example:

You can also view the camera using our PC software. If you don’t already have it, you can download SmartPSS from here. Here’s how if you already have SmartPSS installed.

In summary, the above is a quick and easy way to connect an IP camera to a computer with a hardwired network port. This is great for the following scenarios:

• You don’t have a router and want to set up a closed circuit system between a computer and a security camera.

• You are trying to test an IP camera or troubleshoot it.

• You are trying to connect to a security video recorder directly from a computer.

Most computers have only one network port, so this method can be problematic as it would use up your only network port, preventing you from having a hard-wired Internet connection. The next 2 methods will demonstrate how to set up a network camera on a network. Method 2 is for setting up a camera with a 12V DC power supply and Method 3 entails using a PoE injector or switch. The only different between these two methods is how power is supplied to the camera.

2) 12V DC power to camera + network cable to router

This method will show you how to connect an IP camera to your router and view it over a network, while supplying power to the camera using a 12V DC power adaptor.

a) Connect a 12V DC power supply to your camera and connect the power adaptor to the wall to power the camera.

b) Connect a network (Ethernet) cable from the camera to the router to establish a data connection between the camera and the router.

c) Give the camera about 2-3 minutes to boot. Use our IP Finder Config Tool to find the camera on your local area network (LAN).  Below is a screen shot of how it looks in our case.

The camera currently has an IP address of 10.1.1.65. As explained in our article connecting security cameras to the internet, for the camera to be reachable from the computer on your network, its IP address has to match the IP scheme of your network. In our case our router IP is 192.168.1.1, so we are going to have to change the IP address of the camera. To change the IP simple press the pencil icon to edit.

d) We are going to set the camera to an IP of 192.168.1.X, we chose 192.168.1.12. Before we go ahead and change the IP address, we have to think about duplicate IP addresses on the network which would create networking issues. To see if a specific IP address is available on your LAN, use the command prompt in Windows to ping the address you intend to use. Below is a video explaining how to use the ping command. You can use this command on Mac as well by using the terminal.

e) Let’s change the IP address. In our case we set it to 192.168.1.12. Subnet mask is usually 255.255.255.0 on simple networks, and the gateway is the IP address of the router. Press OK.

f)  Once the camera is assigned a new IP address, you can access the camera using your Web Browser or SmartPSS as shown in 1F above.

3) Camera to PoE Switch or PoE Injector

We discussed that PoE supplies power to the camera, so a 12V power adapter is not necessary in this scenario.

In this method you plug an ethernet cable from the camera to a PoE port on a compatible PoE switch or injector. The PoE switch or injector connects to the router.

Here’s how you connect to a PoE switch.

Here’s how you connect to a PoE injector

Again, use the Config Tool to find your camera’s IP address and change it to match your network scheme (if necessary) as described in steps 2C thru 2E. Once the camera is on the same network as your computer you can login and watch the camera as shown in Step 1F.

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Summary

At this point, you now should know a good amount about networking and have used the above mentioned steps to make your very own IP camera system using your computer and IP camera.

Viewing an IP Camera on a Smart TV

Among the many different ways that security cameras are used, we are often asked if it is possible to view an IP camera directly on a Smart TV without using a NVR recorder. With most Smart TVs on the market there is no application that is available to watch IP cameras directly on the TV. In this guide we show how to use an Android TV box by downloading an App to connect an IP camera to a Smart TV or any monitor that has an HDMI input.

All IP cameras from CCTV Camera World support a RTSP video stream that is usable by third party programs and apps. The App that we suggest you use on an Android TV box is called VLC Media Player. You can login and access the RTSP stream from an IP camera and have it display on a TV.

Keep in mind any device that can download VLC Media Player can do this process like iPhones, iPads, Android tablets, and phones.

What equipment is needed?

Here’s the list of all the equipment that is needed to connect an IP camera to a Smart TV.

1.IP camera from CCTV Camera World

2.PoE injector or 12V DC Power Adaptor to power the camera

3.Network cables to connect the camera to your computer network

4.Android TV Box from any online shopping marketplace

5.Computer network to connect the camera and Android TV Box

6.Internet connection to setup and install Apps on the Android TV box which can later be removed after the setup process is finished

7.SmartTV or Computer Monitor with HDMI input

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How to connect IP security cameras to an Android TV Box

Before you can access the stream from the camera you will need to have it connected to your computer network and verify that it’s accessible. If you purchased a standalone IP camera from CCTV Camera World the camera is likely already configured with an IP address. Check the top of the camera box for the login information label. If the camera has not been configured, or you need to set it up on your network we recommend following our How to Connect an IP Camera guide.

You will also need to set up your Android TV box on your network, consult with the manufacturer of your box to find out how to do this.

You will need your IP address, username, and password that is set on the camera in order to access it. Inside of the VLC Media Player app you can access network streams. Inside of the app navigate to adding a video source and select network stream. Using the example RTSP stream below plug in the information for your camera’s IP address and type the text into the media player URL.

rtsp://192.168.1.109:554/cam/realmonitor?channel=1&subtype=0

After you’ve typed in the correct RTSP stream for your camera you will be required to login to your camera stream. Type in the username and password for your camera to allow the app to login to your camera stream.

If you receive an error, double check that your camera is connected to the network and you’ve typed the correct username and password. Provided the camera is set up on the network and you are able to login you should now see your camera stream inside of the VLC Media Player App.

Keep in mind that Smart Camera features cannot be used with the RTSP stream. If you would like to use Smart Detection features that your security camera may have, you will want to use an NVR to display the camera on your TV.

Watch our video below that shows the setup process described above on an Android TV box.

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Unlimited Access Anywhere, Anytime

When you combine our “Blue Line” IP Cameras with one of our compatible IP camera network video recorders you can keep an eye on your assets no matter where you are. Take advantage of the free remote viewing app to view on your cell. Use the free software to view and control you cameras on your tablet, or computer. Stay connected and have peace of mind knowing you can monitor your cameras remotely, without any additional monthly fees.

LATEST FIRMWARE UPDATES FOR YOUR DEVICE

UPDATING YOUR SECURITY CAMERA FIRMWARE

Firmware Updates

In order to do a firmware update you must first identify the EXACT model number of your DVR or NVR unit. The model number can be found on the sticker located on the bottom or side of the unit. All CCTV Security Pros model numbers begin with the prefix “CSP” (Example, CSP-XXXX). Please match your model number to the list provided below. You will also need to locate your order confirmation email to determine when the unit was purchased. Once you have identified the correct model number and firmware please continue by following the instructions below.

Blue Line IP Camera Troubleshooting v2

Upgrading Your Firmware

Please identify the correct model from the list of firmware provided below.

Please select the appropriate link and download the .bin file. Once the download is completed copy the .bin file to a USB Flash/Thumb Drive. We suggest formatting your USB drive to FAT32 before attempting the update.

**Note : Units with Build Dates of 2013 or earlier may require you to rename the file to “update.bin” before launching the upgrade.

Once the .bin file has been transferred onto your drive you can insert the USB Drive into either of the two USB ports found on your unit. One can be found on the front panel and one can be found on the rear of the unit.

Once the drive is inserted into the unit go to the following menu:

Main Menu –> Setting –> System –> Upgrade. Click Start. Find and select the .bin file you transferred to the USB Drive and Click Start.

*NOTE – On select models you will need to go to:

Main Menu–> Info –> Version –> Upgrade

The unit will now begin upgrading to the latest Firmware Revision that is available for your device. Once completed the system will reboot. After the reboot we recommend doing the following:

1) Remove the USB Drive from your system.

2) Change your passwords on your “admin” account. For assistance in altering your password please follow this link: https://www.cctvsecuritypros.com/content/pdfs/password-account-settings.pdf

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IMPORTANT: If you are having difficulty identifying the correct firmware please email us at support@cctvsecuritypros.com with your order number and unit model number.

User Account Locked

Your system will lock itself out when you or someone else has attempted to log into your DVR

with an incorrect user/password combination more than three times within 30 minutes

When this happens you have two options.

1. Wait 30 minutes after the last failed login attempt and try again.

2. Reboot the DVR by using the rear toggle switch or by unplugging.

When the unit powers back on try and login with the default username and passwords.

Username: admin

Password: admin

or

Username: 888888

Password: 888888

If neither of these passwords get you into your system you will need to email us at

Support@CCTVSecurityPros.com

and request a Master Password. Once we can confirm your

account we will happily be able to provide you with the correct login credentials.

Please have your Order Number or DVR/NVR Model Number when requesting a Master

Password.

*Note: The DVR/NVR Model Number can be found on the Bottom or Side of your system.

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IP Camera Harness Repair

If your connector looks like the ones below, moisture has gotten into your RJ45 connector. The number one cause of premature IP camera failure has to do with improper weatherproofing techniques. If caught early enough a simple cotton swab and rubbing alcohol will clean that connector right up! You may need to resort to some heavier duty electrical contact cleaner if the cotton swab method does not work.

If all else fails and the connector is too far gone and cleaning it will not work, you will need to perform a harness repair.

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In order to perform the repair you will need:

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.

1 x RJ45 Crimp Tool1 x Male RJ45  1 x Female to Female RJ45

Connector

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1 x Your choice of weatherproofing ( Weatherproof junction box or weatherproof Female to Female connection)

.

.

Start by removing the RJ45 end off of your IP cameras harness. Be sure

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Strip back the outside insulation to expose the internal cables.

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Organize the cables to match the pinout of the IP camera. Slide the organized cables into the connector and crimp. All CCTV Security Pros IP cameras will use this pinout.

Connect your Female to Female RJ45 connector to check your work, you should have a functioning IP camera now that its void of all corrision.

Now that the IP camera has been repaired we still need to weatherproof this connection. It is now more vulnerable than ever!

Consider using a weatherproof junction box to make your connections in, or perhaps a weatherproof Female to Female connector.

Remember that different coupling styles exist so make sure that you are informed about how to use the coupler before you start crimping wires.

Troubleshooting Steps 4/8/16 Channel

(Cannot Find the Network Host)

To solve the error, please verify that the camera is properly plugged into the back of the system. If you unplug and re-plug it back in this should verify it is connected physically.

If the issue continues go to Main Menu > Camera > Camera List and delete the camera with the red status from the bottom list and do a Device Search to verify the camera is showing up on the top list.

If the camera does not show up this means the cable is not connecting properly, which could either mean the camera is not getting power or isn’t transmitting data. The best way to determine whether it is an issue with the Camera or Cable is to bench test the camera on a known working cable.

If it does show up but it has a different IP Address, please confirm the IP Address is in the 10.1.1.1-255 range (This is the default range of the internal Switch).

If the camera is not within the correct IP range, then the camera could need to be modified on the top list to properly connect in which you would select the camera, hit modify, type in the camera’s username and password and set the IP address to DHCP to automatically obtain an IP or statically assign the camera an IP address to match your switch range and gateway.

If the camera is on the correct range, you should be able to add it to the bottom list and it will come up with Green or Red, If Red double check the error message on the live view on the system.

If the Error says Invalid Username or Password, go back to Settings > Camera > Camera List and modify the camera at the bottom of the list and type in the correct login information.

If the error says Cannot Find the Network Host, check the IP Address is in the correct range, if it is you need to verify your cable is good by testing the camera with another known good cable or testing on a short patch cable as the cable could be experiencing packet loss.

Make sure the cable is T568B Standard and is within 100 meters (328 feet.)

Night Vision Issues

When a camera goes into night vision mode, the infrared LEDs around the lens turn on. If the video signal at nighttime or in dark locations is washed out, foggy or you see “halos” on the screen it is because the infrared LEDs are reflecting back into the camera lens.

cameras LEDs to focalize on the mounting surface and greatly reduce the Infrared distance.

Adding 3rd Party Cameras to Blue Line NVR

We always recommend using Blue Line IP cameras with our Blue Line NVRs for the easiest and most complete experience possible. However, we understand that using 3rd Party Cameras can be beneficial in some applications. This guide will explain the basics of adding a 3rd Party IP camera into your Blue Line NVR.

Information you will need to add 3rd Party Cameras.

With your camera attached to one of the PoE ports on your NVR, you’ll navigate to the camera settings from the main menu.

A 3rd Party Camera normally will not add itself, so you will need to go into the Camera List and click on Search Device. If the camera is detected, you will be able to select it and click on the Modify IP button toward the middle of the screen.

When modifying the IP address of the camera the default IP range for the PoE ports on the NVR is

10.1.1.xxx so you’ll want to make sure the camera is on the same range.

You will need to know the camera’s password to change the IP Address. Once the IP is successfully changed it should update after clicking Search Device again

Check the box to the left of the camera and click Add. Most cameras will show up with the Manufacturer as ONVIF. If they do not and show up as red, you will need to click on the edit button on the camera and change the Manufacturer to match the camera’s manufacturer, or to ONVIF if the manufacturer of the camera is not listed.

While in the modify window you can also enter the password for the camera in the password field. Once that is completed you can click OK. After a few seconds the status should change to a green icon and then you should be able to see the camera’s live view. Please keep in mind that if the Error Message says Invalid Username or Password you may need to login to the camera from the Web and setup an Onvif User for the system to login with.

If the camera is still showing offline, setting the manufacturer to PELCO can sometimes resolve the issue.

Additional 3rd Party Camera Information

DVR/NVR Rebooting

If your DVR or NVR is rebooting by itself please read the guide below.

If your DVR or NVR is rebooting once a week this is completely normal. Our DVR and NVR systems are designed to reboot once a week (Tuesday at 2AM by default).

If your DVR or NVR is rebooting more frequently you first want to check the power source of the DVR or NVR.

Be sure you are using the correct Power Source that was included with the DVR or NVR. Below are the correct power adapter specs so you can identify the correct one.

NVRCUBE = 12V, 2.0Amp NVRWIFI = 12V, 2.0Amp

LITE Series DVR = 12V, 2.0Amp

Pro Series DVR = 12V, 5.0Amp

Pro Series NVR = 3 Prong Power Cord to Power Outlet Extreme Series DVR/NVR = 3 Prong Power Cord to Power Outlet

If you can confirm you are using the correct Power Adapter you may need to double check the outlet you are plugged into. Try an alternate outlet and eliminate any Battery Backup Power Supplies for test purposes.

If the power source is not causing the reboot cycle it could be related to the internal hard drive. To check this out please continue reading.

First you will need to Power Off the DVR. We suggest powering the system down from the Power Switch on the rear of the system or by simply unplugging the Power Cable.

Once the system has been powered down you will need to open up the system. Please see below to locate the screws that need to be removed.

NVRCUBE or NVRWIFI

There will be 4 Phillips head screws located on the bottom of the system. Once the screws are removed the top cover will lift off.

Lite Series DVR

There are 2 Phillips head screws located in the rear and 2 on the side of the DVR, 1 on each side. Once the screws are removed the top cover will lift off.

Pro Series DVR/NVR

There will be 4 Phillips head screws located on the rear of the system. Once the screws are removed the top cover will slide towards the rear and lift off.

Extreme Series DVR/NVR

There will be 2 Phillips head screws located on the rear of the system. Once the screws are removed the top cover will slide towards the rear and lift off.

Once the top cover has been removed it will expose the Hard Drive and its connections.

First we want to Unplug the Large Black Connector. Press down on the metal tab and pull the connector out of the Hard Drive.

Now we want to unplug the second smaller connector (Blue Cable) from both ends. Press down on the tab and remove from the Hard Drive as well as the System Board.

Once the connections have been disconnected. Plug them back in securely and listen for the metal tab to click. This will ensure a good connection in between the System Board and Hard Drive.

Note*

While you still have the system open, it might be a good idea to check the cooling fans for any dust or debris that could be stopping the fan from moving. This could cause the DVR or NVR to overheat.

Once the connections are tight, lets put the top cover back on. When the cover is back on you can proceed to power on the system. Once the system is powered on you will need to monitor the system and check if it is still rebooting.

Disconnecting The Internet

If the system is still rebooting you may want to disconnect it from your Router or Modem by unplugging the Ethernet cable in the rear. You will loose your remote viewing capabilities temporarily while unplugged but can help us diagnose the issue.

With the cable unplugged you may want to monitor the system closely to see if this has made any changes to the rebooting issue.

Disconnecting Cameras and Other Sources

Disconnecting cameras, alarms, extra monitors and microphones is the last thing we can try to solve your rebooting issues.

Cameras, monitors, and microphones mounted near high voltage could be causing your system to reboot by itself. If your system detects any incoming voltage or amperage coming into the rear inputs the system will shut down to protect itself from damage.

Leave your main Display Monitor and Power Source connected. Disconnect one input at a time to see if it makes a change in your reboot cycle. If you notice a change in the rebooting you can single it out by using this method of elimination.

1.Download the mobile APP (Guard Viewer) and Sign up

for an Account

Further support, plz email us at email love@hiseeu.com

Or contact us at +1 917 688 222

Download the mobile APP and Sign up for an Account

1. Download and install the app.

Please scan the QR code to download the free APP “Guard Viewer”

You also can visit the Apple Store or the Google Play Store to download the Guard Viewer app for iOS or Android devices. Alter installation, tap the icon to launch the app.

2.Register an account and login

For first time use, please create a new account and add the following steps:

Please tap Sign up and follow the on-screen prompt to register an account by email.

2.Add Device to APP(Guard Viewer)

YS AHD TVI Security System User Guide v1

Further support, plz email us at email love@hiseeu.com

Or contact us at +1 917 688 2228

Add Device to APP(Guard Viewer)

Auto add is not suggested. Please tap on “Later” if you see this message box.

In this situation, it will Auto Search to discover the NVR device connected to the local network. But once your mobile phone disconnects with LAN WiFi, you will not be able to view it anymore.

Please Add devices in this way

1.  Please Tap on  “ Menu” icon> Tap on “Devices”> “Add” ,

2.  Tap on “Scan”> “OK ” to scan the NVR QR code

3.Navigate to “Menu– Network> Basic> P2P”

• If the Device Status is “Network connected…” , means device is online   and ready for remote view

• If the Device Status is “Offline” , please check the network connection first, if the problem remains, please feel free to contact us at  Love@Hiseeu.com   

After you add the device successful, the “Device status” will be “Online”, and your APP account username will display here.   • You can check your APP user name by navigate to “Me”

• If the username doesn’t belong to you, please click on “Delete” and add it again.

4. add NVR by scanning device QR code and click on “save”

5.    Please Tap on “Menu ” icon, Tap on “Live View” “Add”

6.  Select the device and tap on “Start Live View ”

3.Device shows “Offline” (system kit to app)

Device shows “Offline” (system kit to app)

1. If the device shows offline on the mobile phone app, we need to make sure the NVR is connected to the network perfectly or not

2. Go to your monitor that is connected to NVR, and check out the network status first navigate to this path first: “Menu–Network–Basic–P2P”, also check whether the device status is online or not,

3. Also go to “Menu–Network–Advanced”,to disable the “PPPoE”

4. if it shows: network disconnected, plz enable the DHCP in this path ” Menu–Network–Basic-TCP/IP ” and click “Apply”. After that, go back to “P2P” and check if the device status is online or not

5. if you connect the network cable to the lan port or the lan/wan port of the router

We need to connect it to the lan port of the router,plz take a photo of yours for us to check.

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If the P2P show connect the network ,but the app also show the offline,please delect the device on your APP and re-add it again.

4.Enable push alerts on APP

Enable push alerts on APP

5.Why I can’t remote view when the network is outside？

Why I can’t remote view when the network is outside？

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Cause: Customer doesn’t follow the instructions on the user manual and add the device in a local adding way, so we suggest them to delete the device first, and re-add the device again like this FAQ

https://www.hiseeu.com/a/help/article/53969

6.APP Share Device

APP Share Device

One device is linked to one user only. The NVR system can only be controlled by one authorized account, which can share the device with others to prevent attack or hacking.

There are 2 ways to share the device with others. For the admin user, please follow the instructions to share the device:

1.Type in “Menu Icon ” and navigate to “Devices”

2. Tape on “… ” > “Share”, You can select a single channel to share or select the entire NVR system to share

3.Share the device by typing in the user name you want to share and selecting the function as needed.

• The other user needs to register a Guard Viewer APP account and provide the user name for sharing.

• After that, when this user login the APP will find the device by navigating to “Devices”.

4.Share the device by generating a QR code

• Create a sharing password and set the valid period

• Click “Generate”, your APP will generate a QR code

• Other users can use the APP to add the device by scanning the QR code you sent

7.Add Device on Guard Station PC Client Software

Add Device on Guard Station PC Client Software

Further support, plz email us at email love@hiseeu.com

Or contact us at +1 917 688 2228

Add device to “Guard Station” Download link: https://www.dropbox.com/sh/jeftu4sqwy4y1u8/AAD4PkyEJxg6j4H1n20PxBkZa?dl=0  

Please sign up for the mobile APP(Guard Viewer) account and add the device first.

Download and run “Guard Station” on the PC

1) Please Navigate to “Device Management”> “Cloud Device”> Click on “Login”

2) Login with your APP account and password.

3) After Login, the device you added to the APP will list here

Please click on “Control Panel”> “Live View”> Double-Click Camera to load the live view video

8.Guard Station shows “offline”

Guard Station shows “offline”

plz check local NVR is connected to network perfectly or not,If your NVR hasn’t connected to the network yet, it will show “offline” in your PC Client “Guard Station”

Plz go to your NVR that is connected to Monitor,

Check out the network status, first navigate to this path first : “Menu–Network–Basic–P2P” ,and check the device status is online or not,

if it shows: network disconnected, plz enable the DHCP in this path ” Menu–Network–Basic-TCP/IP ” and click “Apply” , After that, go back to “P2P” and check if the device status is online or not

9.Not Recording? HDD not working?

Not Recording? HDD not working?

Right-click the mouse from “Menu–Storage–Hard Disk”

If there is no hard drive information or Status shows Abnormal, the hard drive is having an issue

10.AHD5 Modify the Camera model

AHD5 Modify the Camera model

（Please notice that AHD5 cameras only the TVI camera model have the audio function，the AHD5 cameras we sell seperately is the AHD model so it should modify the TVI model to have the audio function)

1. Click the OSD Menu Control , then click the arrows to the Menu t hen click the icon to select the “VIDEO SETTING ”

2.Select the VDEO SETTING and click the arrow to enter.

3.Then Select the “TVI ” on the HD, then click the “APPLY&REBOOT “and then click the “RETURN “and the “EXlT” back to the Version

4.Finally Turn Audio On

11.Forget DVR Password

Forget DVR Password

If you forget your current password, please follow the instructions to reset it.

1. In the system login interface, please click on “Enter Password” > “Forgot Password”

2. If you filled in your email address as a reserved email when you set up the system, you can reset the device password via the APP(Guard Viewer)

In NVR interface, tap forgot password.

1. Scan the above QR code by APP “ME–General–Forget Device Password” , and the security code will be sent to your email address.

2. If you haven’t set up an email before, or have any difficulties resetting the password, please take a screenshot of this interface(Serial No. please also make the code is as clear as you can ), and email us at love@hiseeu.com , since we need the serial number to produce a new password by using an internal tool

12.One or two cameras are not working

One or two cameras are not wokring

(1) BNC Cable connected to Camera is broken

Step: Use another BNC cable to connect the camera to have a try

(2) The port of the DVR box is broken

Step: After changing the BNC cable, and still there is no camera image, plz insert the camera into another port of the DVR to have a try

(3) Camera is broken after troubleshooting with the steps （1）-（2）

13.Four cameras or above are not working

Four cameras or above are not working

Four cameras or above not working is an abnormal situation. It’s not only a camera issue, which could be related to a power supply or power splitter connected to four cameras

If the power supply or power splitter connected to four cameras is broken, which can’t provide power supply to cameras

Step:

(1）Change to another 12V 2A Power Supply to connect to four cameras to have a try. We wanna make sure if this is related to the power adapter

(2) Change another 1-4 way power splitter to connect four cameras to have a try. We wanna make sure if this is related to the power adapter

( If you do not have another power adapter/splitter, plz use the other power adapter connected to the four normal cameras)

After making sure the power supply or power splitter is doing fine, but still no camera image, which means the DVR box is having issue

4.Eight Cameras are not working

Eight Cameras are not working

Please check your camera connection is correct ， if the connection is correct ，

i t’s mostly possible the DVR box is having issue, and need a new DVR box replacement

Further support, plz email us at email love@hiseeu.com

Or contact us at +1 917 688 2228

15.How to record the event only？

How to record the event only ？

Please click the mouse to the Menu then click the “ Storage ” and then click the “ Recording Schedule ”，“ Select Camera ” then click the “ enable Schedule ” click the “ Audio Storage ” then select the color of record type and fill in the corresponding time and date.

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Get Started with Verkada Intercom Set up and connect your Verkada intercoms Updated over a week ago

Required. You need Org Admin and/or Site Admin permissions for your Verkada Command organization to complete these actions.

What you need

Create a site

Sites are the logical way of grouping and managing devices within your Command organization. Site-level permissions make managing and viewing your devices easier. See Manage Your Sites and Subsites for more information on site creation and management.

Add an intercom

At least one intercom needs to be added to Command before you can see the Intercom tab in the All Products menu. Intercoms can be added to Command from the Devices page. See Add an Intercom to Your Site for more information.

Connect a door

You can pair an existing access-controlled door or wire a door to the intercom that can be unlocked by an intercom receiver. See Configure a TD52 and Wire a TD52 Video Intercom for more information.

Configure receivers

Receivers allow you to answer calls from an intercom and unlock any associated doors. See Add and Configure Receivers in Intercom for more information.

Licensing

Every intercom you manage in Command will need a license. Verkada licensing is applied for each Command organization, and the licenses co-term to a single expiration date. Your licenses may have been automatically added if you claimed your devices via order number. Otherwise, manually add the licenses from the Admin page. See Manage Your Licenses for more information on adding and managing licenses.

Connect your intercom

Recommendation. While Verkada intercoms are considered low-voltage devices that do not require a certified electrician to install, we strongly recommend you work with a system integrator or other professional for installation.

Please refer to the intercom setup guide for instructions on mounting and wiring the door port.

Power and network

Verkada intercoms use Power over Ethernet (PoE) for power and communication over the LAN. In most cases, intercoms will connect directly to an 802.3af PoE standard switch. PoE injectors can be used when a PoE switch is not available. See the intercom’s datasheet for more information.

Check network settings

Verkada intercoms are designed to be plug-and-play. However, if your environment includes a firewall with custom rules and policies, you may need to make some configuration changes to get your access controllers connected to the cloud. See Intercom Network Settings for more information.

Roles and Permissions for Intercom

Roles and Permissions for Intercom

Learn more about Verkada Intercom roles and permissions

Updated over a week ago

This article describes the set of roles and associated permissions for Verkada Intercom.

Verkada intercoms setup guide v1

Verkada Intercom permissions determine who can receive calls, view intercom video, and unlock intercom doors. Intercom permissions depend on your site-level permissions, and whether you’re configured as a Receiver.

At a high level, these are the permissions granted to each level of Intercom devices:

Site-level roles

Receiver

Required. You must be configured as a receiver to receive calls.

If you’re a Verkada Intercom Receiver, you have the baseline receiver permissions (as shown above). These baseline Receiver permissions combine with site-level permissions to determine overall intercom permissions within a certain site.

For example, if you’re a Receiver for a particular intercom, and a Site Viewer, you get all the Receiver permissions, in addition to the ability to view historical video and events.

Note: Receivers, such as Desk Stations and Session Initiation Protocol (SIP) phones are not tied to a Verkada Command user. This means that the user can only get Receiver permissions, regardless of the user’s site-level permissions.

Regardless of their site-level permissions, a Receiver can:

Live-View Only

Site Viewer

Site Admin

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Verify a user’s eligibility to receive Verkada Pass calls

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Set Org Admin permissions

Revoke Org Admin permissions

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Set site and subsite permissions

You can set site and subsite permissions by adding a user, a group, or by existing users and groups.

Add a user

Add a group

Existing users and groups

You can set the site and subsite permissions for existing users and groups by managing the user roles or the sites.

Manage roles

Manage sites

Intercom Network Settings

Intercom Network Settings

Learn about the required network settings for Verkada Intercoms

Updated over a week ago

This article outlines the required network settings that your Verkada Intercom needs to communicate with Verkada Command. For more information on the required network settings for other Verkada product lines see Required Network Settings.

Note: Verkada devices are incompatible with LANs that require proxy servers or Secure Socket Layer (SSL)/Transport Layer Security (TLS) inspection. If either is in use, a bypass for all Verkada devices must be implemented for Verkada devices to communicate with Verkada Command.

Status LED

A flashing blue status LED on the top of the intercom indicates the intercom is not communicating with Command. If you see this behavior, check that the network is set up correctly with the intercom’s requirements. If the problem persists, contact Verkada Support.

IP address

Intercoms must be assigned an IPv4 address to communicate on the LAN and to Verkada Command. Intercoms use Dynamic Host Configuration Protocol (DHCP) and User Datagram Protocol (UDP) to obtain their IP addresses and network configurations.

If you require your intercom to have a specific IP address, create a DHCP reservation using the device’s Media Access Control (MAC) address (found on the device’s label).

Domain Name System

Intercoms use the DNS server to resolve Verkada’s fully qualified domain names (FQDN) to IP addresses to communicate with them. Your DHCP server tells the intercom where the DNS server is on the network and the intercom communicates using UDP port 53.

Note: DNS over HTTPS (DoH) is currently not supported.

Power

Intercoms are powered through Power over Ethernet (PoE). This means the network switch needs to provide power to the intercom, or a PoE injector needs to be utilized. For specifics on power requirements, see the Intercom datasheet.

Firewall settings

Intercoms require access to many endpoints to ensure they can communicate with Command and all features will be accessible. Many customers may want to allow the intercoms to communicate with the general required endpoints.

These are the general domains to allow, applicable for all organization-regions:

Region: United States

Standard Verkada Endpoints

NTP Endpoints

Streaming Endpoints

Calling Endpoints

Access Control Endpoints

Cloud Backup Endpoints

Region: Europe

Standard Verkada Endpoints

NTP Endpoints

Streaming Endpoints

Calling Endpoints

Access Control Endpoints

Cloud Backup Endpoints

Mount a TD52

Mount a TD52

Learn how to mount the Verkada TD52 Video Intercom

Updated over a week ago

Use this article to learn how to mount a Verkada Intercom (TD52). Once you complete the mounting, you can connect the TD52 to the network.

Before you begin

You can mount the TD52 using a flush mount or using a mounting bracket. We recommend that you verify the contents of your box and make sure you have the tools you need

Contents of your box

Tools you need

Choose your mounting option

Whichever mounting option you choose, you should remove the front cover of the TD52 to access the screw holes that allow you to install on a mount.

Use a flush mount

The TD52 comes with a flush mount in the box. You can use the screw holes of the flush mount to mount the Intercom (see image below for visual):

Mount directly to a wall

Use a mounting bracket

You can use the mounting bracket to install the TD52 on to various surfaces that the flush mount plate cannot, where they’re typically used to mount the TD52 on an exterior surface.

<< Click on the page numbers to go to other pages. >>

New GUI – Start Up Wizard (Device Initialization)

DAHUA XVR 4.0 Setup Description

This article will go over the Initialization process of the units with the New GUI.

Prerequisites

Video Instructions

Step by Step Instructions

1. When you first turn on the recorder you will be greeted with the region settings. Click on the drop down menu and select “United States” and click Next.

2. Select the proper time zone setting for your region.

3. You will now be prompted to input a password for the admin account.

4. For easier login you can create a pattern, you will need to enter it twice to confirm.

5. Enter your email in order to reset the admin password in case the password was forgotten, you may also setup security questions.

Note: This is the only method to reset the password for XVRs and NVRs. If you skip this step and forget your device’s password, you will need to replace the unit

6. The Auto-check for firmware is not yet implemented in the U.S. so you can just click on next.

7. Make sure the video standard format is set to NTSC and click on “Next”.

8. Here you can go in depth with the time settings. You may want to set up the DST (Daylight savings) so that it takes affect when the time comes.

9. The recorder will be set as a static default IP address you see on the screen. Input an open local IP address and gateway from you network. If you don’t know this information you can select DHCP (highlighted in the red box) in order to automatically receive an IP address from the router.

10. If you have the recorder properly connected to the router the P2P status will indicate “Online” and you can now remote in to the unit with our mobile app/PC app.

11. You can select the Encode settings for each camera by selecting the drop down menu on “Channel”.

12. Select the resolution and image quality for snapshots.

13. Select what you want to to when the hard drive fills up.

14. Here is you recording schedule, the green will indicate 24/7 recording and Yellow will be Motion recording.

15. Here is you Snapshot schedule, same color legend as recording,

16. Once all that is setup you will be greeted with the final Prompt! You are now finished Initializing you new recorder

New GUI- Add a Dahua Device

Description

This article will show you three different methods to add a dahua device to our New GUI recorders. We will be adding a dahua camera with all three methods.

Prerequisites

Video Instructions

Step by Step Instructions

Method 1:

This first method is extremely simple if all the cameras are still set to default credentials and settings. We will do a device search on the network and add them with a click of a button

Method Two:

The second method is used if there’s an existing camera and it’s password was changed. You will use device search to locate the camera and then go to manual add to change the password it’s being added with

Method Three:

This last method is used when Device Search fails and cannot locate the camera on the network. You will need to type in the camera’s information manually.

New GUI – Account Setup

Description

This article will go over how to add a user on our New GUI devices

Prerequisites

Video Instructions

Step by Step Instructions

1. Log into the web interface of the device

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2. Click the Menu icon in the top left of the page

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3. Select Account

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4. Click Add User

5. The Add User menu will appear. Use this window to ill out full user details

6. In the Authority menu you can define the individual rights of the User using the System, Playback, and Monitor tabs as well as which channels the user can access

Select which features you wish the user to have then click Save

7. A message will confirm when the user is successfully added

New GUI – Schedule Record Setup

Description

Dahua NVRs and DVRs offer a variety of recording options. You can configure recording schedules based on the following methods:

These schedules can be set individually for each camera or copied to all cameras.

Prerequisites

Video Instructions

Step by Step Instructions

1. From the Main Menu select “Management”.

2. Select the “Storage” option from the drop-down menu.

3. From the left hand side, select “Schedule”.

4. Select the channel drop-down menu to choose the channel that you want to adjust the recording schedule for.

5. Select “Setting” next to any day of the week.

6. You will have options to set a schedule for General Recording, MD (Motion Detection), Alarm, MD & Alarm, Intel, and POS (Point of Sale). For this tutorial we are using General Recording.

7. Here you can see that you are able to set multiple periods. For this tutorial we will only be setting one period. Check the “General” box, then select the day or days you want to scheduled recordings for, and then select “Save”.

8. Depending on the days selected from the previous step, you will see green colored bars which represents general recording.

9. You can select “Copy” to mirror the same schedule to another channel/camera. Select “Save” in the Copy menu.

10. Select “Save” at the bottom to save all settings. If your changes were successfully saved, a pop-up will appear at the top notifying you as such.

New GUI – Motion Detection Recording Setup

Description

This article will go over Motion Detection Recording setup in detail on the recorder’s new GUI

Prerequisites

Video Instructions

Step by Step Instructions

1. On the main menu select Alarm

2. Select Video Detection on the left.
Then select the Motion Detection tab at the top.
Choose the channel from the drop-down next to Channel.
Check the box next to Enable.
Check the box next to Record Channel.
Click on Setting next to Region

3. Highlight the areas in red where you want to track motion.
Then click OK at the bottom

4. Select More at the bottom
Check the boxes next to any of the other options you want to activate when motion is detected.
Click on OK

5. Click on Apply at the bottom.
You will see “Operation Succeeded” at the top when your changes have been saved

6. Click on the Setting drop-down at the top and select Storage

7. Select Schedule on the left.
Then select the Record tab at the top.
Choose the channel from the drop-down next to Channel.
Click on the Setting button next to any day of the week.

8. Check the All box to enable all days of the week.
Check the Motion box for “Period 1”.
Click OK at the bottom.

9. Click on Apply at the bottom to save the settings

10. Select Record Mode on the left.
Then make sure Auto is enabled for the appropriate channel(s).
Click on Apply at the bottom.

11. Click on the Main Menu icon at the top right.
Then select Search

12. Check box next to the channel on the right.
You should see yellow lines/bars for motion recording

Alarm Record Setup

Description

This article is to show you how to setup alarm recording thru new Web GUI.

Note: please refer to product spec sheet for alarm input/output availability. Not all Dahua Recorder support alarm input/output.

Prerequisites

Video Instructions

Step by Step Instructions

Setup Alarm Input

From main menu, click on Alarm. Click on Alarm input. We are using XVR 72 series for this example. The Alarm Input page will launch as shown below:

Select the Alarm input number that you like to use. This number is correspond to the alarm port on the back of recorder.

1. Click Enable to enable the alarm input.

2. Enter Alarm Name. By default is set to AlarmIn#

3. Period is to schedule your Alarm when you want to be enable.

4. With the alarm input, you can trigger recorder’s alarm output.

5. This to select which channel you want recorder to start recording when alarm is triggered.

6. You can call basic PTZ action Preset, Tour, or Pattern when alarm is triggered.

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Setup Alarm Recording Schedule

1. From the main menu, click on Management > Storage > Schedule.

2. Select the channel you like to setup.

3. To enable Alarm recording, Click on Setting next to the timeline bar.

4. Set your duration (By default is 24 hour, 00-24). Then select Alarm.

You can select all days to copy the schedule to all week. Click Save.

5. Click Save.

New GUI/Instructions/IVS Record

Description

This article will cover how to configure IVS Recording on a Dahua recorder with the New GUI

Prerequisites

Video Instructions

Step By Step Instructions

1. From the Main Menu select AI

2. Select Parameters on the left.
Then select Smart Plan below it.
Choose the channel of the camera you are configuring from the Channel drop-down.
Select the IVS “Lightbulb” icon so that it highlights blue.
Then click Apply at the bottom

3. Select IVS on the left.
Choose the channel of the camera from the Channel drop-down.
Then click the + button.
Double-click on the rule type under the Type column to choose the type of IVS rule you want to use.
Adjust all the settings in the Parameters section.
Make sure that the box is checked next to Record Channel and the channel that camera is on is highlighted next to it

4. Draw the rule in the live view on the left by left clicking on it.
Continue to left click to add more segments.
When you are done, right click to finish drawing the rule.
Then click Apply at the bottom

5. Select Setting at the top left.
Then select Storage from the drop-down

6. Select Schedule on the left.
Then select the Record tab at the top.
Choose the channel of the camera from the Channel drop-down.
Then click on Setting to the right of any day of the week

7. Check the box next to All to select all days of the week.
Check the box for Intelligent to the right of Period 1.
(Feel free to adjust the days of the week and the time period for when you want to record IVS events).
Then click on OK

8. You will see blue bars on the schedule representing when IVS events will be recorded, when they are triggered.
Click Apply at the bottom

9. Click on the Menu icon at the top right to go back to the Main Menu.
Then click on Search

10. Check the box next to the camera channel on the right.
Once IVS events have occured they will appear as blue bars on the timeline at the bottom.
Click on the timeline on one of the blue bars to start playing that IVS event

New GUI – Audio Record Setup

Description

This article will go over setup for audio recording on our New GUI devices

Prerequisites

OR

Note: Please reference the specification sheet for the device to confirm which audio features it supports, this can vary between models of recorder

Video Instructions

Step by Step Instructions

Enable audio source

1. 1. Login using a web browser.

2. Click on Setting > Camera.

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3. Click on Encode. And then select the camera channel that support audio.

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4. Click on More.

5. Click on the checkmark to enable Audio.

6. Select the Audio source for your HD-CVI camera. If your HD-CVI camera has built-in Microphone, select HDCVI as the audio source. Local option is if you are connecting external microphone to the recorder.

7. Click OK, and then click OK again on the bottom right hand corner.

Setup audio recording

1. Login using a web browser.

2. Main menu 1st screen.

3. Main menu 2nd screen.

4. Click on the Audio Option.

5. Audio File Manager Option.

New GUI – Playback

Description

This article will cover how to play back recorded video on an NVR or DVR with the New GUI

Prerequisites

Video Instructions

Step by Step Instructions

1. From the Main Menu select “Video”

2. The Playback menu should open up and look like this:

3. On the right hand side, there will be a calendar. Select the day that you wish to play back video.
Below the calendar is a list of all the cameras/channels. Check the box next to all the cammeras/channels you would like to play back video from.

4. The video footage willl appear on the timeline at the bottom of the screen. It will be color coded to match the types of video that were recorded.
(See the Legend at the bottom of the screen.)

5. Check or uncheck each type of recording that you want to view. Check the Sync box if you would like to sync playback up on all channels you are viewing.

6. Double click on the graph at the bottom to begin playing back video.

=How to back up video files on new UI

Description

This article is to show you how to back up the video file from new system UI.

Prerequisites

Video Instructions

Step by Step Instructions

1. From the main menu, go to the second menu page, and click on Backup.

2. Backup page will launch as shown below:

3. You must plug in an external drive to save your downloaded file. Select the path where you want to save the file at. From this pop-up screen, you have an option to create new folder. After you select, click OK.

4. Select the Record Channel you like to search. You can only search 1 channel at a time.

5. Select the Recording Type you like to search.

6. Set the start and end time for searching. Then click Search. All recorded files that meets your search criteria will shown on the list.

7. Select the files, and click Backup.

8. Downloading process start.

9. Once finished, the folder information will pop up, then click OK.

New GUI – P2P Setup

Description

This article will go over initializing P2P on our New GUI devices

Prerequisites

Video Instructions

Step by Step Instructions

1. Under “Management” go to Network>TCP/IP

2. You can either set the device on a static ip or turn DHCP on to automatically grab an IP from the network. Save any changes

3. Locate P2P tab on the lower left and enable P2P

4. After saving it you should see the the status change to “Online”, You can now use this device for remote viewing on our software

Remote Access/Remote Access Setup Port Forwarding

Create port forwarding rule in the router

Description

Port forwarding is a function of network routers that allows a user to configure specific communication ports to be routed to devices on an IP (Internet Protocol) network, such as a computer, DVR, or IP camera.In this case for CCTV equipment, it allows the user to view and control CCTV equipment remotely. Follow the step by step instructions and the instructions your manufacturers hardware to setup port forwarding, or try PortForward.com to search for your routers settings.

Prerequisites

Video Instructions

Step by Step Instructions

1. Connect NVR to network with a CAT5 cable.

2. Download and install ConfigTool from DahuaSecurity.com, under Support->Download Center->Software

3. Run the ConfigTool.

4. The ConfigTool should display your IP Camera. Click the, “” icon to open Internet Explorer and access your NVR.

5. Configure Internet Explorer security settings to allow the plugs to work. Link to Internet Explorer Setup

6. Login with the default credentials: User Name: admin Passsword: admin

7. Under, Main Menu -> Setup -> TCP/IP Change the IP Camera to, “Static” if the camera is currently set to, “DHCP”

8. Open another tab and enter the, “Gateway” address listed under your NVR’s Network settings. Example: 192.168.1.1, 192.168.0.1, 10.0.10.1

9. Login to your gateway and locate the, “Port Forwarding” section.

10. Create port forwarding rules for each port you wish to forward for the NVR. (Usually you will only need to forward the HTTP and the TCP port.) Default Ports: TCP: 37777 UDP: 37778 HTTP: 80 RTSP: 554 HTTPS: 443

11. The end result should look like the below image. We used a Cisco router for this example.

12. Hit, “Save” in the gateway interface, and open another tab.

13. Go to, “www.canyouseeme.org” and check that the ports you opened on the gateway.

How to Access System Using P2P via Mobile Application

Description

View your recorder and cameras on the go. With Dahua’s mobile application IDMSS(IOS)/GDMSS(Android) allows you to add Dahua recorders and cameras to the mobile app using P2P.

Prerequisites

Video Instructions IDMSS/GDMSS version 4.50.000

Step by Step Instructions iDMSS/gDMSS version 4.50.000

1. Open iDMSS/gDMSS on the phone, and select the home icon located on the top left corner.

2. Select the “Device” button/icon on the bottom to add the recorder/camera.

3. Select the “+” sign then select “Scan” to add the device.

4. Select the “Wired Camera”.

5. Input the device for easy identification. It’s required to input the password for the added device then select the save icon located on the top right corner.

Step by Step Instructions IDMSS/GDMSS version 4.20.000

1. Select the Menu Icon

2. Select “Device Manager”

3. Select the Add Icon

4. Select “Camera”

5. Select “Wired Device”

6. Select “P2P”

7. Input Info and select “Start Live Preview”

Video Instructions IDMSS/GDMSS version 3.50.000

Step by Step Instructions IDMSS/GDMSS version 3.50.000

1. From the home screen of the mobile application select “Camera”.

2. Select the menu button.

3. Select Device Manager.

4. Select add button to add device.

5. Select Wired Device.

6. Select P2P.

7. Name your device -> tap the QR code to bring up QR code scanner.

8. Input the username -> password -> and select live preview. By selecting “Start live preview” device will be automatically saved into the application.

IDMSS/GDMSS Version 3.40.003

Video Instructions Version 3.40.003

Step by Step Instructions Version 3.40.003

1. Click, “Camera”

2. Select the Menu Icon

3. Select “Device Manager”

4. Select the Add Icon

5. Select “P2P”

6. Choose a name for the device → Scan in QR code for SN number which you can access from the physical recorder under the main menu → Setting → Network → P2P. You may input SN number manually which can also be found under the recorder. → Enter Username and Password. For best results , leave Live Preview and Playback on the Extra Stream.

7. Select the Disk Icon to save → Select Live Preview, At which time the app will connect to all cameras.

Setup Remote Access via P2P using SmartPSS

Description

This allows you to view cameras on SmartPSS using P2P.

Prerequisites

Video Instructions

Step by Step Instructions

1. Locate the serial number of your NVR or DVR. The serial number can be found at the following locations:

2. Launch SmartPSS and select Device.

3. Click Add, change method to P2P.

4. Enter credentials, save and then add.

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