.

What’s Included:

Junction Box for PTZ Cameras Installation Guide.

Installation:

Warning: Install in an area that can support 3× total weight of the camera and junction box.

Note: The products mentioned and shown above are not included.

Junction Box for PTZ Cameras: Troubleshooting Guide

This article provides troubleshooting guidance for addressing issues for your AJLZ junction box for PTZ cameras.

.

I cannot fit my camera’s cable through the front of the junction box

.

My PTZ Camera has external accessories

You can install external accessories inside the junction box in the metal trays.

.

I want more room for cables in my junction box

You can make more room in the junction box by removing the metal trays inside with a Phillips head screwdriver.

.

I need to organize my cables

The included cable ties are for cable organization inside of the junction box. Manually coil your cables until the junction box outputs the desired length of wire, and then use the cable ties to keep the coil together.

Junction Box for PTZ Cameras: Frequently Asked Questions

This article answers frequently asked questions about your AJLZ junction box for PTZ cameras.

.

Setup

.

What tools do I need to install my junction box?

To install your junction box, you will only need a drill, however to customize your junction box with accessories you will need a Phillips head screwdriver.

.

How do I fit my camera’s cable through the front of my junction box?

.

Where can I install the junction box?

The outdoor junction box can be installed at any location that can support 3× total weight of the outdoor junction box and the attached camera. However the following criteria are recommended for best performance:

Location Selection:

Mounting Surface:

Other recommendations:

.

What are the benefits of the junction box?

The outdoor junction box adds protection, and aids in wire organization for your device.

.

How much weight can the junction box hold?

The outdoor junction box can carry up to 17.64 lb / 8.0 kg, which includes the weight of any of the compatible devices.

.

How do I install my junction box?

Please refer to the Installation Guide for your junction box.

.

How do I organize the cables inside the junction box?

The included cable ties are for cable organization inside of the junction box. Manually coil your cables until the junction box outputs the desired cable length, and then use the cable ties to keep the coil together.

.

General

.

What is a junction box

A junction box attatches to a device and secures its cables in a contained space. It allows for improved safety, organization, and look for a device and it’s cables. This PTZ camera junction box allows you to keep your PTZ camera’s cables, and applicable added accessories safe and secure from weather and tampering.

.

How many cables can exit or enter my junction box?

Up to 5 cables can enter or exit the junction box and plu in externally. Up to 3 cables can be weatherproofed with a cable gland.

.

What are the dimensions of the outdoor junction box?

The dimensions of the outdoor junction box are (W × D × H) 11.70 × 9.76 × 5.15” / 297.2 × 248.0 × 130.7 mm.

.

Which cameras are compatible with this product?

Please see the Compatibility Chart to find compatible cameras.

.

What is the size of the included Allen key?

The included Allen key is 5 mm.

 Outdoor Junction Box: Frequently Asked Questions

The following FAQ article answers common questions about the AJLD-1W Series – Outdoor Junction Box. Where applicable, the FAQ includes links to articles where you may find more information.

.

How do I install my E851AD camera with this product?

The E851AD camera equips a cable that exits from the bottom edge of the device, while other models equip cables that exit from the middle of the bottom side. Because of this, extra care must be taken to attach the outdoor junction box to the E851AD camera. Please follow the following steps for proper installation of your camera and outdoor junction box.

Note: Do not remove the dome cover in humid or dusty environments and always wash your hands before handling your camera.

Enjoy using your new E851AD camera, with your new outdoor junction box.

.

Where can I install the outdoor junction box?

The outdoor junction box can be installed at any location that can support the entire weight of the outdoor junction box and the attached camera (up to 7.8 lbs / 3.54 kg). However the following criteria are recommended for best performance:

Other recommendations:

.

What are the benefits of the outdoor junction box?

The outdoor junction box adds protection, and aids in wire organization for your device.

.

How much weight can the outdoor junction box hold?

The outdoor junction box can carry up to 1.19 llbs / 0.54 kg, which includes the weight of any of the compatible devices.

.

What are the dimensions of the outdoor junction box?

The dimensions of the outdoor junction box are (W × D × H) 5.27 × 5.25 × 2.05” / 134 × 133.5 × 52 mm.

.

Which cameras are compatible with this product?

Please see the Compatibility Chart to find compatible cameras.

.

Our IP camera can connect directly to your network or computer, and there are three ways to do so. The three ways listed below do not require a NVR. A NVR, or Network Video Recorder, is the device that IP cameras connect to.  The NVR records video provided by the IP cameras to a hard drive, either in HD (720p, 1080p), 2K HD, or Ultra HD (4K) depending on the type of NVR and type of camera that’s being used with it.

IP cameras are network-based cameras, however they don’t require Internet access in order to be used as they are standalone devices that can be used on a local network. A simple local network can be either of the following:

1.An IP network camera connected with a network cable to your desktop computer’s network port.

2.An IP camera connected to a router that is connected to a desktop or laptop computer, but the router is not connected to the internet.

Only if you want to view your system remotely from the internet then you would have to connect the system to the Internet.

Do I need a NVR for my IP security camera system?

A NVR is not necessary in order to view your network cameras or even record video. If you are testing cameras, looking for a temporary setup or want to set up something inexpensive then using a computer with an IP camera is a good alternative to a NVR.  SmartPSS is our computer software program that allows PCs to view and record IP cameras. However, this kind of processing will demand a lot from the computer. Most likely, you wouldn’t be able to use that computer for personal use as it would be bogged down processing video from high resolution IP network cameras.  Also, computers can be unreliable and crash, potentially leaving you with no recorded video.

NVR products are standalone devices using a Linux operating system which is known to be rock-solid and crash free, and designed to be operate 24/7 and maintain system security with user account access permissions. For a complete security camera system, you will want to use a NVR along with cameras. SmartPSS software can be used as a client software to connect from a computer to a NVR to watch cameras connected to the NVR and to playback/download recorded security footage.

How to Connect IP Camera Guide 2024

Three ways to connect an IP camera to a computer

Before we begin, it is important to understand that network camera systems require the ability to transport video and power to work correctly. Power Over Ethernet (PoE) is a technology that transmits video/data signal and power over one Ethernet cable. In situations where PoE isn’t available, a 12V DC power adapter will be necessary to supply power to the camera.

Secondly, you will need to use our IP finder Config Tool to find cameras on your network. For more info on basic networking knowledge as to how IP addresses matter when deploying network cameras, please read our guide about connecting security cameras to the internet.

Now, let’s discuss the three ways to to connect to an IP camera from your computer.

1.12V DC power adapter with a network cable straight into a PC

2.12V DC power to camera + network cable to router

3.Camera to PoE Switch or PoE Injector

How to Connect IP Camera to Computer

1) 12V DC power adapter with a network cable straight into a PC

a) For this method we will provide power to the camera using a 12V DC 1amp power adapter that plugs into a 110V AC outlet. Below is a picture of our trusty power adapter.

b) Next, connect a network cable from the camera to your computer.

c) Set your computer’s network port to a static IP address like 192.168.1.200 so you can talk to the camera. Here’s how you do it on a Windows Computer:

d) All newer cameras with firmware from 2018 and onward have stringent password rules that require initialization before making any configuration changes to the camera including the IP address. In order to set the password and password recovery email address you must login to the web interface of the camera. Be sure to note down and keep the credentials you are setting in a safe place that you will remember.

There are no master reset passwords for our equipment. If you forget your password, recovery email address, and security questions that you set on the camera at time of initialization, resetting the camera requires factory service which will incur out-of-warranty costs to reflash the camera.

.

e) Once you have a static IP address assigned to your computer’s wired network port, turn off WiFi on your computer. You can find the camera’s current IP address by using the Config Tool as shown. Our test camera has a current IP address of 10.1.1.65. If you need to change the IP address to let’s say 192.168.1.120, you can do that by clicking on the pencil icon to edit.

Note: if you have a password other than admin set on the cameras, then you will need to enter that in the “search settings” options before attempting to edit the IP address. See the illustration below on how that is done.

f) As explained in our article connecting security cameras to the internet, for two devices on a network to talk to each other, they must have the same IP address scheme. In 1C we set our computer’s address to 192.168.1.200, so we need to set change this camera’s address to 192.168.1.X where X is a number between 2 and 254, and not same as the our computer’s current address. We picked 12, so below is a screenshot of what to set your camera’s ip address to if you are following along in our guide. Set the subnet to 255.255.255.0 and gateway to 192.168.1.1.

g) After changing your camera’s IP address to one that matches your network, type the new IP address of your camera into the URL of internet explorer. Here’s a brief example:

You can also view the camera using our PC software. If you don’t already have it, you can download SmartPSS from here. Here’s how if you already have SmartPSS installed.

In summary, the above is a quick and easy way to connect an IP camera to a computer with a hardwired network port. This is great for the following scenarios:

• You don’t have a router and want to set up a closed circuit system between a computer and a security camera.

• You are trying to test an IP camera or troubleshoot it.

• You are trying to connect to a security video recorder directly from a computer.

Most computers have only one network port, so this method can be problematic as it would use up your only network port, preventing you from having a hard-wired Internet connection. The next 2 methods will demonstrate how to set up a network camera on a network. Method 2 is for setting up a camera with a 12V DC power supply and Method 3 entails using a PoE injector or switch. The only different between these two methods is how power is supplied to the camera.

2) 12V DC power to camera + network cable to router

This method will show you how to connect an IP camera to your router and view it over a network, while supplying power to the camera using a 12V DC power adaptor.

a) Connect a 12V DC power supply to your camera and connect the power adaptor to the wall to power the camera.

b) Connect a network (Ethernet) cable from the camera to the router to establish a data connection between the camera and the router.

c) Give the camera about 2-3 minutes to boot. Use our IP Finder Config Tool to find the camera on your local area network (LAN).  Below is a screen shot of how it looks in our case.

The camera currently has an IP address of 10.1.1.65. As explained in our article connecting security cameras to the internet, for the camera to be reachable from the computer on your network, its IP address has to match the IP scheme of your network. In our case our router IP is 192.168.1.1, so we are going to have to change the IP address of the camera. To change the IP simple press the pencil icon to edit.

d) We are going to set the camera to an IP of 192.168.1.X, we chose 192.168.1.12. Before we go ahead and change the IP address, we have to think about duplicate IP addresses on the network which would create networking issues. To see if a specific IP address is available on your LAN, use the command prompt in Windows to ping the address you intend to use. Below is a video explaining how to use the ping command. You can use this command on Mac as well by using the terminal.

e) Let’s change the IP address. In our case we set it to 192.168.1.12. Subnet mask is usually 255.255.255.0 on simple networks, and the gateway is the IP address of the router. Press OK.

f)  Once the camera is assigned a new IP address, you can access the camera using your Web Browser or SmartPSS as shown in 1F above.

3) Camera to PoE Switch or PoE Injector

We discussed that PoE supplies power to the camera, so a 12V power adapter is not necessary in this scenario.

In this method you plug an ethernet cable from the camera to a PoE port on a compatible PoE switch or injector. The PoE switch or injector connects to the router.

Here’s how you connect to a PoE switch.

Here’s how you connect to a PoE injector

Again, use the Config Tool to find your camera’s IP address and change it to match your network scheme (if necessary) as described in steps 2C thru 2E. Once the camera is on the same network as your computer you can login and watch the camera as shown in Step 1F.

.

Summary

At this point, you now should know a good amount about networking and have used the above mentioned steps to make your very own IP camera system using your computer and IP camera.

Viewing an IP Camera on a Smart TV

Among the many different ways that security cameras are used, we are often asked if it is possible to view an IP camera directly on a Smart TV without using a NVR recorder. With most Smart TVs on the market there is no application that is available to watch IP cameras directly on the TV. In this guide we show how to use an Android TV box by downloading an App to connect an IP camera to a Smart TV or any monitor that has an HDMI input.

All IP cameras from CCTV Camera World support a RTSP video stream that is usable by third party programs and apps. The App that we suggest you use on an Android TV box is called VLC Media Player. You can login and access the RTSP stream from an IP camera and have it display on a TV.

Keep in mind any device that can download VLC Media Player can do this process like iPhones, iPads, Android tablets, and phones.

What equipment is needed?

Here’s the list of all the equipment that is needed to connect an IP camera to a Smart TV.

1.IP camera from CCTV Camera World

2.PoE injector or 12V DC Power Adaptor to power the camera

3.Network cables to connect the camera to your computer network

4.Android TV Box from any online shopping marketplace

5.Computer network to connect the camera and Android TV Box

6.Internet connection to setup and install Apps on the Android TV box which can later be removed after the setup process is finished

7.SmartTV or Computer Monitor with HDMI input

.

How to connect IP security cameras to an Android TV Box

Before you can access the stream from the camera you will need to have it connected to your computer network and verify that it’s accessible. If you purchased a standalone IP camera from CCTV Camera World the camera is likely already configured with an IP address. Check the top of the camera box for the login information label. If the camera has not been configured, or you need to set it up on your network we recommend following our How to Connect an IP Camera guide.

You will also need to set up your Android TV box on your network, consult with the manufacturer of your box to find out how to do this.

You will need your IP address, username, and password that is set on the camera in order to access it. Inside of the VLC Media Player app you can access network streams. Inside of the app navigate to adding a video source and select network stream. Using the example RTSP stream below plug in the information for your camera’s IP address and type the text into the media player URL.

rtsp://192.168.1.109:554/cam/realmonitor?channel=1&subtype=0

After you’ve typed in the correct RTSP stream for your camera you will be required to login to your camera stream. Type in the username and password for your camera to allow the app to login to your camera stream.

If you receive an error, double check that your camera is connected to the network and you’ve typed the correct username and password. Provided the camera is set up on the network and you are able to login you should now see your camera stream inside of the VLC Media Player App.

Keep in mind that Smart Camera features cannot be used with the RTSP stream. If you would like to use Smart Detection features that your security camera may have, you will want to use an NVR to display the camera on your TV.

Watch our video below that shows the setup process described above on an Android TV box.

.

.

Unlimited Access Anywhere, Anytime

When you combine our “Blue Line” IP Cameras with one of our compatible IP camera network video recorders you can keep an eye on your assets no matter where you are. Take advantage of the free remote viewing app to view on your cell. Use the free software to view and control you cameras on your tablet, or computer. Stay connected and have peace of mind knowing you can monitor your cameras remotely, without any additional monthly fees.

LATEST FIRMWARE UPDATES FOR YOUR DEVICE

UPDATING YOUR SECURITY CAMERA FIRMWARE

Firmware Updates

In order to do a firmware update you must first identify the EXACT model number of your DVR or NVR unit. The model number can be found on the sticker located on the bottom or side of the unit. All CCTV Security Pros model numbers begin with the prefix “CSP” (Example, CSP-XXXX). Please match your model number to the list provided below. You will also need to locate your order confirmation email to determine when the unit was purchased. Once you have identified the correct model number and firmware please continue by following the instructions below.

Blue Line IP Camera Troubleshooting v2

Upgrading Your Firmware

Please identify the correct model from the list of firmware provided below.

Please select the appropriate link and download the .bin file. Once the download is completed copy the .bin file to a USB Flash/Thumb Drive. We suggest formatting your USB drive to FAT32 before attempting the update.

**Note : Units with Build Dates of 2013 or earlier may require you to rename the file to “update.bin” before launching the upgrade.

Once the .bin file has been transferred onto your drive you can insert the USB Drive into either of the two USB ports found on your unit. One can be found on the front panel and one can be found on the rear of the unit.

Once the drive is inserted into the unit go to the following menu:

Main Menu –> Setting –> System –> Upgrade. Click Start. Find and select the .bin file you transferred to the USB Drive and Click Start.

*NOTE – On select models you will need to go to:

Main Menu–> Info –> Version –> Upgrade

The unit will now begin upgrading to the latest Firmware Revision that is available for your device. Once completed the system will reboot. After the reboot we recommend doing the following:

1) Remove the USB Drive from your system.

2) Change your passwords on your “admin” account. For assistance in altering your password please follow this link: https://www.cctvsecuritypros.com/content/pdfs/password-account-settings.pdf

.

IMPORTANT: If you are having difficulty identifying the correct firmware please email us at support@cctvsecuritypros.com with your order number and unit model number.

User Account Locked

Your system will lock itself out when you or someone else has attempted to log into your DVR

with an incorrect user/password combination more than three times within 30 minutes

When this happens you have two options.

1. Wait 30 minutes after the last failed login attempt and try again.

2. Reboot the DVR by using the rear toggle switch or by unplugging.

When the unit powers back on try and login with the default username and passwords.

Username: admin

Password: admin

or

Username: 888888

Password: 888888

If neither of these passwords get you into your system you will need to email us at

Support@CCTVSecurityPros.com

and request a Master Password. Once we can confirm your

account we will happily be able to provide you with the correct login credentials.

Please have your Order Number or DVR/NVR Model Number when requesting a Master

Password.

*Note: The DVR/NVR Model Number can be found on the Bottom or Side of your system.

.

IP Camera Harness Repair

If your connector looks like the ones below, moisture has gotten into your RJ45 connector. The number one cause of premature IP camera failure has to do with improper weatherproofing techniques. If caught early enough a simple cotton swab and rubbing alcohol will clean that connector right up! You may need to resort to some heavier duty electrical contact cleaner if the cotton swab method does not work.

If all else fails and the connector is too far gone and cleaning it will not work, you will need to perform a harness repair.

.

In order to perform the repair you will need:

.

.

1 x RJ45 Crimp Tool1 x Male RJ45  1 x Female to Female RJ45

Connector

.

1 x Your choice of weatherproofing ( Weatherproof junction box or weatherproof Female to Female connection)

.

.

Start by removing the RJ45 end off of your IP cameras harness. Be sure

.

Strip back the outside insulation to expose the internal cables.

.

Organize the cables to match the pinout of the IP camera. Slide the organized cables into the connector and crimp. All CCTV Security Pros IP cameras will use this pinout.

Connect your Female to Female RJ45 connector to check your work, you should have a functioning IP camera now that its void of all corrision.

Now that the IP camera has been repaired we still need to weatherproof this connection. It is now more vulnerable than ever!

Consider using a weatherproof junction box to make your connections in, or perhaps a weatherproof Female to Female connector.

Remember that different coupling styles exist so make sure that you are informed about how to use the coupler before you start crimping wires.

Troubleshooting Steps 4/8/16 Channel

(Cannot Find the Network Host)

To solve the error, please verify that the camera is properly plugged into the back of the system. If you unplug and re-plug it back in this should verify it is connected physically.

If the issue continues go to Main Menu > Camera > Camera List and delete the camera with the red status from the bottom list and do a Device Search to verify the camera is showing up on the top list.

If the camera does not show up this means the cable is not connecting properly, which could either mean the camera is not getting power or isn’t transmitting data. The best way to determine whether it is an issue with the Camera or Cable is to bench test the camera on a known working cable.

If it does show up but it has a different IP Address, please confirm the IP Address is in the 10.1.1.1-255 range (This is the default range of the internal Switch).

If the camera is not within the correct IP range, then the camera could need to be modified on the top list to properly connect in which you would select the camera, hit modify, type in the camera’s username and password and set the IP address to DHCP to automatically obtain an IP or statically assign the camera an IP address to match your switch range and gateway.

If the camera is on the correct range, you should be able to add it to the bottom list and it will come up with Green or Red, If Red double check the error message on the live view on the system.

If the Error says Invalid Username or Password, go back to Settings > Camera > Camera List and modify the camera at the bottom of the list and type in the correct login information.

If the error says Cannot Find the Network Host, check the IP Address is in the correct range, if it is you need to verify your cable is good by testing the camera with another known good cable or testing on a short patch cable as the cable could be experiencing packet loss.

Make sure the cable is T568B Standard and is within 100 meters (328 feet.)

Night Vision Issues

When a camera goes into night vision mode, the infrared LEDs around the lens turn on. If the video signal at nighttime or in dark locations is washed out, foggy or you see “halos” on the screen it is because the infrared LEDs are reflecting back into the camera lens.

cameras LEDs to focalize on the mounting surface and greatly reduce the Infrared distance.

Adding 3rd Party Cameras to Blue Line NVR

We always recommend using Blue Line IP cameras with our Blue Line NVRs for the easiest and most complete experience possible. However, we understand that using 3rd Party Cameras can be beneficial in some applications. This guide will explain the basics of adding a 3rd Party IP camera into your Blue Line NVR.

Information you will need to add 3rd Party Cameras.

With your camera attached to one of the PoE ports on your NVR, you’ll navigate to the camera settings from the main menu.

A 3rd Party Camera normally will not add itself, so you will need to go into the Camera List and click on Search Device. If the camera is detected, you will be able to select it and click on the Modify IP button toward the middle of the screen.

When modifying the IP address of the camera the default IP range for the PoE ports on the NVR is

10.1.1.xxx so you’ll want to make sure the camera is on the same range.

You will need to know the camera’s password to change the IP Address. Once the IP is successfully changed it should update after clicking Search Device again

Check the box to the left of the camera and click Add. Most cameras will show up with the Manufacturer as ONVIF. If they do not and show up as red, you will need to click on the edit button on the camera and change the Manufacturer to match the camera’s manufacturer, or to ONVIF if the manufacturer of the camera is not listed.

While in the modify window you can also enter the password for the camera in the password field. Once that is completed you can click OK. After a few seconds the status should change to a green icon and then you should be able to see the camera’s live view. Please keep in mind that if the Error Message says Invalid Username or Password you may need to login to the camera from the Web and setup an Onvif User for the system to login with.

If the camera is still showing offline, setting the manufacturer to PELCO can sometimes resolve the issue.

Additional 3rd Party Camera Information

DVR/NVR Rebooting

If your DVR or NVR is rebooting by itself please read the guide below.

If your DVR or NVR is rebooting once a week this is completely normal. Our DVR and NVR systems are designed to reboot once a week (Tuesday at 2AM by default).

If your DVR or NVR is rebooting more frequently you first want to check the power source of the DVR or NVR.

Be sure you are using the correct Power Source that was included with the DVR or NVR. Below are the correct power adapter specs so you can identify the correct one.

NVRCUBE = 12V, 2.0Amp NVRWIFI = 12V, 2.0Amp

LITE Series DVR = 12V, 2.0Amp

Pro Series DVR = 12V, 5.0Amp

Pro Series NVR = 3 Prong Power Cord to Power Outlet Extreme Series DVR/NVR = 3 Prong Power Cord to Power Outlet

If you can confirm you are using the correct Power Adapter you may need to double check the outlet you are plugged into. Try an alternate outlet and eliminate any Battery Backup Power Supplies for test purposes.

If the power source is not causing the reboot cycle it could be related to the internal hard drive. To check this out please continue reading.

First you will need to Power Off the DVR. We suggest powering the system down from the Power Switch on the rear of the system or by simply unplugging the Power Cable.

Once the system has been powered down you will need to open up the system. Please see below to locate the screws that need to be removed.

NVRCUBE or NVRWIFI

There will be 4 Phillips head screws located on the bottom of the system. Once the screws are removed the top cover will lift off.

Lite Series DVR

There are 2 Phillips head screws located in the rear and 2 on the side of the DVR, 1 on each side. Once the screws are removed the top cover will lift off.

Pro Series DVR/NVR

There will be 4 Phillips head screws located on the rear of the system. Once the screws are removed the top cover will slide towards the rear and lift off.

Extreme Series DVR/NVR

There will be 2 Phillips head screws located on the rear of the system. Once the screws are removed the top cover will slide towards the rear and lift off.

Once the top cover has been removed it will expose the Hard Drive and its connections.

First we want to Unplug the Large Black Connector. Press down on the metal tab and pull the connector out of the Hard Drive.

Now we want to unplug the second smaller connector (Blue Cable) from both ends. Press down on the tab and remove from the Hard Drive as well as the System Board.

Once the connections have been disconnected. Plug them back in securely and listen for the metal tab to click. This will ensure a good connection in between the System Board and Hard Drive.

Note*

While you still have the system open, it might be a good idea to check the cooling fans for any dust or debris that could be stopping the fan from moving. This could cause the DVR or NVR to overheat.

Once the connections are tight, lets put the top cover back on. When the cover is back on you can proceed to power on the system. Once the system is powered on you will need to monitor the system and check if it is still rebooting.

Disconnecting The Internet

If the system is still rebooting you may want to disconnect it from your Router or Modem by unplugging the Ethernet cable in the rear. You will loose your remote viewing capabilities temporarily while unplugged but can help us diagnose the issue.

With the cable unplugged you may want to monitor the system closely to see if this has made any changes to the rebooting issue.

Disconnecting Cameras and Other Sources

Disconnecting cameras, alarms, extra monitors and microphones is the last thing we can try to solve your rebooting issues.

Cameras, monitors, and microphones mounted near high voltage could be causing your system to reboot by itself. If your system detects any incoming voltage or amperage coming into the rear inputs the system will shut down to protect itself from damage.

Leave your main Display Monitor and Power Source connected. Disconnect one input at a time to see if it makes a change in your reboot cycle. If you notice a change in the rebooting you can single it out by using this method of elimination.

Get Started with Verkada Intercom Set up and connect your Verkada intercoms Updated over a week ago

Required. You need Org Admin and/or Site Admin permissions for your Verkada Command organization to complete these actions.

What you need

Create a site

Sites are the logical way of grouping and managing devices within your Command organization. Site-level permissions make managing and viewing your devices easier. See Manage Your Sites and Subsites for more information on site creation and management.

Add an intercom

At least one intercom needs to be added to Command before you can see the Intercom tab in the All Products menu. Intercoms can be added to Command from the Devices page. See Add an Intercom to Your Site for more information.

Connect a door

You can pair an existing access-controlled door or wire a door to the intercom that can be unlocked by an intercom receiver. See Configure a TD52 and Wire a TD52 Video Intercom for more information.

Configure receivers

Receivers allow you to answer calls from an intercom and unlock any associated doors. See Add and Configure Receivers in Intercom for more information.

Licensing

Every intercom you manage in Command will need a license. Verkada licensing is applied for each Command organization, and the licenses co-term to a single expiration date. Your licenses may have been automatically added if you claimed your devices via order number. Otherwise, manually add the licenses from the Admin page. See Manage Your Licenses for more information on adding and managing licenses.

Connect your intercom

Recommendation. While Verkada intercoms are considered low-voltage devices that do not require a certified electrician to install, we strongly recommend you work with a system integrator or other professional for installation.

Please refer to the intercom setup guide for instructions on mounting and wiring the door port.

Power and network

Verkada intercoms use Power over Ethernet (PoE) for power and communication over the LAN. In most cases, intercoms will connect directly to an 802.3af PoE standard switch. PoE injectors can be used when a PoE switch is not available. See the intercom’s datasheet for more information.

Check network settings

Verkada intercoms are designed to be plug-and-play. However, if your environment includes a firewall with custom rules and policies, you may need to make some configuration changes to get your access controllers connected to the cloud. See Intercom Network Settings for more information.

Roles and Permissions for Intercom

Roles and Permissions for Intercom

Learn more about Verkada Intercom roles and permissions

Updated over a week ago

This article describes the set of roles and associated permissions for Verkada Intercom.

Verkada intercoms setup guide v1

Verkada Intercom permissions determine who can receive calls, view intercom video, and unlock intercom doors. Intercom permissions depend on your site-level permissions, and whether you’re configured as a Receiver.

At a high level, these are the permissions granted to each level of Intercom devices:

Site-level roles

Receiver

Required. You must be configured as a receiver to receive calls.

If you’re a Verkada Intercom Receiver, you have the baseline receiver permissions (as shown above). These baseline Receiver permissions combine with site-level permissions to determine overall intercom permissions within a certain site.

For example, if you’re a Receiver for a particular intercom, and a Site Viewer, you get all the Receiver permissions, in addition to the ability to view historical video and events.

Note: Receivers, such as Desk Stations and Session Initiation Protocol (SIP) phones are not tied to a Verkada Command user. This means that the user can only get Receiver permissions, regardless of the user’s site-level permissions.

Regardless of their site-level permissions, a Receiver can:

Live-View Only

Site Viewer

Site Admin

.

Verify a user’s eligibility to receive Verkada Pass calls

.

Set Org Admin permissions

Revoke Org Admin permissions

.

Set site and subsite permissions

You can set site and subsite permissions by adding a user, a group, or by existing users and groups.

Add a user

Add a group

Existing users and groups

You can set the site and subsite permissions for existing users and groups by managing the user roles or the sites.

Manage roles

Manage sites

Intercom Network Settings

Intercom Network Settings

Learn about the required network settings for Verkada Intercoms

Updated over a week ago

This article outlines the required network settings that your Verkada Intercom needs to communicate with Verkada Command. For more information on the required network settings for other Verkada product lines see Required Network Settings.

Note: Verkada devices are incompatible with LANs that require proxy servers or Secure Socket Layer (SSL)/Transport Layer Security (TLS) inspection. If either is in use, a bypass for all Verkada devices must be implemented for Verkada devices to communicate with Verkada Command.

Status LED

A flashing blue status LED on the top of the intercom indicates the intercom is not communicating with Command. If you see this behavior, check that the network is set up correctly with the intercom’s requirements. If the problem persists, contact Verkada Support.

IP address

Intercoms must be assigned an IPv4 address to communicate on the LAN and to Verkada Command. Intercoms use Dynamic Host Configuration Protocol (DHCP) and User Datagram Protocol (UDP) to obtain their IP addresses and network configurations.

If you require your intercom to have a specific IP address, create a DHCP reservation using the device’s Media Access Control (MAC) address (found on the device’s label).

Domain Name System

Intercoms use the DNS server to resolve Verkada’s fully qualified domain names (FQDN) to IP addresses to communicate with them. Your DHCP server tells the intercom where the DNS server is on the network and the intercom communicates using UDP port 53.

Note: DNS over HTTPS (DoH) is currently not supported.

Power

Intercoms are powered through Power over Ethernet (PoE). This means the network switch needs to provide power to the intercom, or a PoE injector needs to be utilized. For specifics on power requirements, see the Intercom datasheet.

Firewall settings

Intercoms require access to many endpoints to ensure they can communicate with Command and all features will be accessible. Many customers may want to allow the intercoms to communicate with the general required endpoints.

These are the general domains to allow, applicable for all organization-regions:

Region: United States

Standard Verkada Endpoints

NTP Endpoints

Streaming Endpoints

Calling Endpoints

Access Control Endpoints

Cloud Backup Endpoints

Region: Europe

Standard Verkada Endpoints

NTP Endpoints

Streaming Endpoints

Calling Endpoints

Access Control Endpoints

Cloud Backup Endpoints

Mount a TD52

Mount a TD52

Learn how to mount the Verkada TD52 Video Intercom

Updated over a week ago

Use this article to learn how to mount a Verkada Intercom (TD52). Once you complete the mounting, you can connect the TD52 to the network.

Before you begin

You can mount the TD52 using a flush mount or using a mounting bracket. We recommend that you verify the contents of your box and make sure you have the tools you need

Contents of your box

Tools you need

Choose your mounting option

Whichever mounting option you choose, you should remove the front cover of the TD52 to access the screw holes that allow you to install on a mount.

Use a flush mount

The TD52 comes with a flush mount in the box. You can use the screw holes of the flush mount to mount the Intercom (see image below for visual):

Mount directly to a wall

Use a mounting bracket

You can use the mounting bracket to install the TD52 on to various surfaces that the flush mount plate cannot, where they’re typically used to mount the TD52 on an exterior surface.

<< Click on the page numbers to go to other pages. >>

This guide explains the setup for each option so that you can determine which one is best suited for your needs and scene..

How to find the camera’s light settings in its web interface:​

Even if the camera is connected to an NVR, before anything, you will need to log into the camera directly to access the advanced image and light settings to enable the different light modes, as these are not accessible from an NVR.
.

By default, your camera will be set to remain in ‘ColourVu only’ mode during low-light, meaning the white light will be constantly on when it is dark and never use its IR. The below sections will show you on how to configure the new ‘Smart Hybrid’ mode, ‘IR only’ mode, and ‘ColorVu only’ mode.
.

.

How do I set my camera to Smart Hybrid mode:​

This mode is utilises both the IR and white LEDs built into your camera. It is useful as it allows you to keep your cameras to stay discreet in IR mode while there is no activity in your scene, and then switch to full colour when a person or vehicle is detected by putting white light on the scene, providing you with all of the additional information a colour image offers while also acting as a deterrent.

Here are the steps to enable this mode:
.

.

How do I set my camera to ‘IR only’ mode:​

This mode is recommended if you would like the camera to be as discreet as possible and your scene is dark at night, as the camera will use its IR LEDs all the time at night and then switch back to colour during the day, meaning the white light is never used.
.

How to Configure Light Settings on Hikvision Cameras

How do I set my camera to ‘ColorVu only’ mode:​

This is the opposite to IR mode, as the camera will turn on its white light at night and keep it constantly on, meaning that its IR is never used. This mode is ideal if you are not worried about the camera being discreet and prefer a colour picture 24/7.
.

How do I find my Hikvision device and edit its network settings?

You probably want to be able to view your camera feeds remotely wherever you are; either in a web browser, the iVMS-4200 software, or the Hik-Connect mobile app. All IP CCTV devices communicate over your LAN (local network) and have a unique location on the network. So, you will need to be able to locate where the device you want to view is and make sure it has the right settings for it to work on your LAN. You will then be able to access the device from a PC or mobile device, and connect it with the rest of your CCTV system.

Please follow the steps beneath to find and correctly set your Hikvision device’s network settings.
.

.

Step 1:
.

The first step is to work out if you need Hikvision’s SADP tool or not. If you only need to discover and access an NVR and some Plug and Play cameras connected directly to its PoE ports, then you don’t need to use it.​

​

​

If you aren’t using the SADP tool:​

​

Or, on the NVR’s local GUI (Graphical User Interface – when operating the recorder from a connected monitor and mouse), go to:​

​

System → Network → TCP/IP​

​

Here, you can view and change the NVR’s network settings to match your LAN which is explained in step 2 – you can then ignore the rest of the steps.​

​

​

If you are using SADP:​

​

If your cameras are connected to your LAN, rather than to an NVR’s PoE ports, you will need to install the SADP tool. This scans for all Hikvision devices on your LAN by their MAC addresses. Now, follow steps 2-5 below.​

Step 2:

​

You now need to identify some of your LAN’s settings, which you need to set to match on your devices.​

​

From a Window’s PC, you will need to use the Command Prompt tool to find these.​

​

If you’re using a Mac, then you can find these by launching System Preferences, and then going to:​

​

Network → Advanced (make sure your Wi-Fi/Ethernet connection is selected on the LHS) → TCP/IP​

​

​

Make a note of the following numbers, as you will need to use them when changing your device’s network settings:​

​

IPv4 Address – This is the IP address of the computer that you are using. This address is therefore already occupied, so you will not be able to assign any other devices to this specific address. The digits after the final decimal point indicate where the device is located within the range of your local network, which spans 1-254. You’ll need to change the number after the third period (or full stop/dot) to something that is between “1” and “254” and not already occupied by another device on the LAN.​

​

NB – Please see these guides for instructions on checking if a proposed IP address is occupied:​

​

How-to: How do I find my router and PC’s IP address using a Windows PC?​

How-to: How do I find my router and Mac’s IP address using a Mac?​

​

Subnet Mask – This shouldn’t need to be changed on the NVR, it will usually be “255.255.255.0”.​

​

Default Gateway – This is the IP address that’s been assigned to your router. Any device being added to your system needs to be within the range of your gateway in order to be discoverable.​

.

Step 3:

​

Now, launch the SADP tool again. It should show a list of all the Hikvision devices on your local network and their default network settings. Provided the device is being powered and has a connection to your LAN, then it will show up here. You can also alter the device’s network settings here, and check things like the model number, serial number, the firmware version installed on it.​

​

NB – Remember that any camera that is directly connected to your NVR’s PoE ports will not show up in SADP. This is because the NVR hides any cameras directly connected to it from SADP on its own “subnet”, which is separate from your local network. Don’t worry though, as you won’t need to change the settings for these cameras. ​

.

Step 4:

​

Tick the box beside your device to view and edit the network settings.​

​

If the device hasn’t yet been connected to the network then it will show as “Inactive”. You will be asked to set a password for it when you click the tick-box for it. For more instructions on activating your device, please see Part 6.​

​

​

.

.

​

Once activated, ticking the box beside your device will change the network settings in the “Modify Network Parameters” window, so that they match your LAN. You need to make sure that you enter the password for that device before clicking “Modify” for these changes to be saved.​

​

.

Step 5:
.

Check that these changes have been reflected in the SADP device table – you may need to wait a few minutes before refreshing. If they have, then you should be to carry on with getting this device connected to the rest of your system.​

​

NB – If you aren’t the camera’s first owner then you will need to perform a hard reset on it. This will reset the device to its inactive factory state so that you can set new password by activating the camera in SADP. Once this has been done, SADP will allow you to modify each network setting edit the network settings to match your LAN so that you can use the device standalone or add it to your NVR remotely.

How do I set up events and email or push notifications on my Hikvision camera?

Video Analytics, or “VCA events”, are some of the most useful features available on a Hikvision camera. Using these will mean that your footage is analysed in real-time for any activity or abnormalities with your system that you would like to receive an alert for. The different events that are available currently (which ones are available varies which each model of camera) include:

This guide will cover the setup of three of the most popular event options:

Motion Detection – This is one of the first AI options that was introduced and will analyse your footage for any moving object in a specified part of your scene and can alert you as soon as it is detected. As it detects motion in its most basic sense, it uses less of a camera or NVR’s processing power than the other event options, meaning it is always available regardless of your video compression settings.

If you are not using a device with AcuSense then this option will give you the most false-positive alerts, as it offers the fewest ways for filtering out moving objects that you are not interested in, such as object size and the direction or duration of the motion.

Intrusion Detection – This is similar to motion detection in that it will alert you when a moving object is detected within a predefined “intrusion zone”. However, this is better if you want more control over when you are alerted as it will only notify you when a moving object enters the zone, rather than whenever movement occurs within it. This event type also allows you to specify the size of trigger objects, as well as how much of an object enters the zone and for how long before you are alerted.

Line Crossing Detection – This option is particularly useful for various entrances, boundaries, and roads, etc., as it allows you to draw a line in your scene so that you are notified when an object moves across that line. Importantly, you can specify the direction(s) of movement across the line on which you are notified. Like intrusion detection, you also have more control over the size of the trigger object and how much of it must cross the line.
.

Note – Before starting, you will need to check that your Default Gateway and DNS Server are correctly set up in your device’s network parameters, as these need to be right in order for you to be sent email notifications. To check these, please see part 2.​

​

.

Section 1: Setting up motion detection​

​

Step 1:​

Connect to your device’s web browser interface by browsing for its IP address and log into it. If it is recording to an NVR, then connect to this, as this is where you should set your events from.​

.

Step 2:​

Once you’re in, navigate to:​

​

Configuration → Event → Basic Event → Motion​

​

If you’re using an NVR, select your camera from the “Camera” dropdown.​

​

​

Note – To set one of the other VCA event options, you’ll need to go to “Smart Event” rather than “Basic Event”, where you will be shown a list of tabs with all the other available events on your camera. ​

​

Step 3:​

Tick the “Enable Motion Detection” box.​

​

​

Step 4:​

Decide if you want to enable “Dynamic Analysis for Motion”. When this is turned on, green squares will show on anything that triggers motion detection in the camera’s feed, which can help with identifying exactly what has triggered the event.​

​

​

Note – Cameras usually determine what is ‘motion’ in your scene by detecting pixel changes in the image, as a large amount of pixel change usually indicates movement. However, if there is lots of visible noise in your image due to gain control in low light, you will probably see a high number of false alerts on the camera. Using one of the more advanced event types, or the camera’s built-in LEDs to illuminate the scene, will help here. ​

​

Step 5:​

Once you’re happy with the view of your scene, click on the hexagon or “Draw Area” button in “Area Settings”, which will allow you to use your mouse to draw the area within which you would like motion detection to be active.​

​

On Easy IP 3.0 and earlier cameras, These areas will be indicated by a red grid or polygon that appears when you click on part of the scene.​

​

The newer cameras will get you to draw one solid shape for each of your detection areas by left-clicking to set each point of that shape. When you have set all the points that you need, right-clicking will complete the shape and allow you to draw any others that you need.​

​

To clear your zones, just click the cross or “Clear All” button.​

​

Note – If you are not using an AcuSense camera or NVR, then you should make sure that the edges of your detection zones are not on top of anywhere that is likely to see a lot of movement, shadows, or reflections (e.g. roads, foliage, windows or the sky), to mitigate the number of false triggers. ​

​

​

​

Step 6:​

If you’re using an EasyIP 4.0 camera, draw any more detection zones that you need by repeating step 5 above.​

​

​

​

Step 7:​

Adjust the “Sensitivity” bar if you need, which determines how sensitive the detection is to pixel changes. The higher the sensitivity, the more easily motion detection is triggered, meaning you will receive more alerts as a result.​

​

A good starting point for the sensitivity is 60, but you will likely need to tweak this yourself over time to identify the optimum setting for your scene.​

​

If there is lots of activity in your scene, then avoid setting the sensitivity too high so that you don’t receive lots of false-positive triggers.​

​

Note – In the case of Line Crossing and Intrusion Detection, the sensitivity setting refers to the amount of an object that is needed to cross the line, or enter the box that you’ve drawn, before the event is triggered. ​

​

​

.

Step 8:​

If you’re using AcuSense features, then use the “Detection Target” boxes to specify what you want to trigger the event. You can select both “Human” and “Vehicle” here if you are interested in both.​

​

.

Step 9:​

Click “Save” at this point so that you don’t lose these settings. ​

​

You’ll now need to go to the “Arming Schedule” and “Linkage Method” pages to set when you would like the event to be active, and what you would like to happen on triggers.​

​

Please refer to sections 4 and 5 below for instructions on how to set these things.​

​

.

Section 2: Setting up line crossing detection​

Step 1:​

In a web browser, go to:​

​

Configuration → Event → Smart Event → Line Crossing Detection​

​

If you’re using an NVR, select your camera from the dropdown at the top of the page.​

​

​

​

Step 2:​

Tick the “Enable Line Crossing Detection” box.​

​

​

​

Step 3:​

Click on the line button or “Draw Area” to draw your line on the video feed – you can move, rotate or resize however you like. ​

​

.

Step 4:​

Set your maximum and minimum target sizes by clicking the size filter buttons, and drawing these on the camera preview.​

​

Anything that crosses your line and is smaller than your minimum box, or larger than the maximum box, at the point of the line, will not trigger the event.​

​

You should use objects or vehicles in the scene to guide you here. For example, I have set the minimum target size to be slightly smaller than any car that’s near where I’ll draw my line, and the maximum to be slightly larger than a large HGV.​

.

Note – It doesn’t matter where boxes are on the feed. Also, these boxes will only be visible on this event page, and will not show up on your footage in the live view or playback pages. ​

​

.

Step 5:​

If you’re using an AcuSense camera or NVR, then specify the “target(s)” that you would like to trigger the event by ticking the box. There is no issue with ticking both “Human” and “Vehicle” here. ​

​

​

​

Step 6:​

Specify your “Direction”, which refers to the direction from which an object much cross your line to trigger the event. The different options available are explained beneath:​

​

A<->B – Any object crossing from either direction will trigger​

​

A->B – Any object crossing from side “A” to side “B” will trigger (In this case, from left to right)​

​

A<-B – Any object crossing from “B” to “A” will trigger (In this case, from right to left)​

​

​

​

Step 7:​

Adjust the sensitivity bar to suit your needs. Setting this high will reduce the amount of an object that is needed to cross your line before this is triggered. This will, of course, result in more triggers. As the optimum setting here depends on how busy your scene is, we recommend starting at 60 and then adjusting the bar over time until you find the best results. ​

​

​

​

Step 8:​

Use the “Line” dropdown to select and draw any more lines, repeating steps 2-8 above.​

​

.

Step 9:​

Click “Save” at this point so that you don’t lose these settings. ​

​

You’ll now need to go to the “Arming Schedule” and “Linkage Method” pages to set when you would like the event to be active, and what you would like to happen on triggers.​

​

Please refer to sections 4 and 5 below for instructions on how to set these things.​

​

​

.

Section 3: Setting up intrusion detection​

​

Step 1:​

In a web browser, go to:​

​

Configuration → Event → Smart Event → Intrusion Detection​

​

If connected to an NVR, select your camera from the dropdown at the top of the page.​

​

.

Step 2:​

Tick the “Enable Intrusion Detection” box.​

​

.

Step 3:​

Click on “Draw Area” to draw your intrusion zone (or “Detection Area”) on the video feed, which can be a 3 or 4 sided shape. Left-click on the camera preview to set each of these points. Once your zone is drawn, you can still move each of the points to change the shape to better fit your area of interest.​

​

Note – If the edges of your zone are very close to a road, foliage, or anywhere that is likely to see lots of movement, then you will likely see a number of false-positive alerts. This is because any movement on these lines can trigger the event. If you can, you should allow for a bit of a gap between these parts of the scene and your intrusion zone. ​

​

​

​

Step 4:​

Set your maximum and minimum target sizes by clicking the “Size Filter” buttons, and drawing these on the live camera feed above.​

​

Anything that enters your configured intrusion detection zone and is smaller than your “Min” box, or larger than the “Max” box, will not trigger the event.​

​

You should use objects or vehicles in the scene to guide you here. For example, I have set the minimum target size to be smaller than the smallest person I’d expect to see in that part of the scene, and the maximum to comfortably cover a very tall person.​

​

Note – It doesn’t matter where boxes are on the feed. Also, these boxes will only be visible on this event page, and will not show up on your footage in the live view or playback pages. ​

.

.

Step 5:​

If you’re using an AcuSense camera or NVR, then specify the “target(s)” that you would like to trigger the event by ticking the relevant box. There is no issue with ticking both “Human” and “Vehicle” here.​

​

.

Step 6:​

Now, adjust the “Threshold” bar as you need. This can be set between 1 and 10 seconds and refers to how long an object needs to be within your intrusion zone before triggering the event. For example, setting this to “0” will mean that the event is triggered as soon as a valid target enters your zone.​

​

.

Step 7:​

Adjust the sensitivity bar to suit your needs. Setting this high will reduce the amount of an object that is needed to enter your zone before the event is triggered. This will, of course, result in more triggers. As the optimum setting here depends on how busy your scene is, we recommend setting this to 60 and then adjusting the bar over time until you find the best results.​

​

​

​

Step 8:​

Use the “Region” dropdown to select and draw any more intrusion zones, repeating steps 2-6 above.​

​

​

Step 9:​

Click on the “Arming Schedule” tab and set this by filling in the hours you want the event to be enabled for in blue.​

​

Note – Please see section [1] step 9 above for a more detailed explanation on how to set your arming schedule. ​

​

​

Step 10:​

Click “Save” at this point so that you don’t lose these settings. ​

​

You’ll now need to go to the “Arming Schedule” and “Linkage Method” pages to set when you would like the event to be active, and what you would like to happen on triggers.​

​

Please refer to sections 4 and 5 below for instructions on how to set these things.​

.

.

Section 4: Setting the Arming Schedule for your events​

Now that you have set your “Area Settings”, click on the “Arming Schedule” tab to set when the event will be active.

This will bring up a timeline with the week broken up into days and hours – depending on the device that you are using, it might look different to the grid below. If a period is filled in blue then the event will be active (or “armed”) for that hour; If the period is white, the event will be off.

Use your mouse to draw up the weekly Arming Schedule that suits. You can also use the popup box that appears when you click on any blue period to finely adjust the start arming times:
.

Clicking on the “Erase” button and then a blue period will allow you to clear the arming:
.

When you’re happy with this schedule, click “Save”.

.

.

Section 5: Setting up email & push notifications for your events​

.

Click on the Linkage Method tab on the event’s page (shown above), which is where you will set up your email notifications, as well as other alert types.​

​

The different options are explained below:​

​

Audible Warning: This will cause the NVR / browser to bleep when on event triggers.​

Send Email: This will set the NVR to email you on event triggers, with a screenshot of the camera’s view at the time.​

Notify Surveillance Centre: This refers to Hik-Connect and needs to be activated in order to receive push notifications in Hik-Connect.​

Full Screen Monitoring: This will get the NVR to automatically throw up a camera’s live feed in full screen during a trigger for an event set on that camera.​

​

​

.

.

To enable Hik-Connect push notifications:​

.

To set up push notifications, you need to make sure that Notify Surveillance Centre is ticked as a “Linkage Method”.​

​

You also need to make sure that push notifications are enabled for Hik-Connect in your phone’s settings. To enable them via the app, go to:​

​

More → Settings → Enable Push Notification​

​

​

……..

.

Upgrade your DVR Security System

If you have a camera security system that is wired for coaxial and you cannot run Ethernet, you can connect our Coaxial to Ethernet Converter Kit. This enables upgrading your analog system to IP while still using existing coaxial cabling. The converters are small, lightweight, easy to install, and do not need to be connected to an additional power adapter. There is no need to run new cabling, simply plug the converters in. Send data and power over coax up to 900 m (2,952 ft) reach (performance and supported length are subject to transmission coaxial cable and coupler quality). This is a cost-effective and useful solution for legacy DVR upgrades and future expansion.

.

Coaxial to Ethernet Converters

To upgrade your wired system to an NVR with IP security cameras, you will need:

or

Features:

Easily Connect IP Cameras Over Existing Coaxial Cabling

Also Read : How to use Webcam on Surveillance Station on QNAP NAS?.

Installing your Coaxial to Ethernet Converters

Safety Precautions

Please read the following safeguards and warnings carefully before using the product in order to avoid damages or losses:

 WARNING: Do not use power line other than the one specified. Please use it properly. Otherwise, it may cause fire or electric shock.

Installation

.

Product Overview & LED Indicators

.

Mounting

The Coaxial to Ethernet Converter supports two installation modes: junction box or it can support DIN rail mount.

Note: Supports slide width of 28 mm (1.1”)

For full mounting instructions, please refer to the junction box’s Quick Start Guide on Lorex’s support page.

.

Product Specifications

.

PoE Power Supply Specifications (RG59 Coaxial Cable)

ePoE switch supply voltage 48V. / RG-59, max. DC resistance < 5 Ω / 100 m (328 ft)

ePoE switch supply voltage 53V. / RG-59, max. DC resistance < 5 Ω / 100 m (328 ft)

4K IP Wired Dome Security Camera with Smart Deterrence: Installation

This article provides instructions on how to install and connect 4K Smart Deterrence IP Dome Camera with Smart Motion Detection Plus (E893DD Series) to the NVR.

.

Before Installing

.

Installing 4K Smart Deterrence IP Dome Camera

.

Connecting 4K Smart Deterrence IP Dome Camera

Connect the cameras and cables to your NVR using one of the following two setup methods.

1. Connect cameras directly to the NVR (recommended)

Connect the Ethernet cable to the camera and then connect the other end of the Ethernet cable to the NVR’s PoE ports. The camera may take a minute to power on after being connected.

Note: A 12V DC power adapter (model#: ACCPWR12V1, not included) is only required if connecting the camera’s Ethernet cable to a router or switch that does not support PoE.

Notes:

2. Connect cameras to a PoE switch or router on your network (not included)

Connect the Ethernet cable to the camera and then connect the other end of the Ethernet cable to a router or switch on your network. See your NVR manual for details on connecting the camera to your NVR using a router or switch.

.

Using the RJ45 cable gland (optional)

The pre-attached RJ45 cable gland covers both the camera’s Ethernet connector and the RJ45 plug to provide weather-resistance and protection from dust, dirt and other environmental contaminants.

To use the RJ45 cable gland, twist the RJ45 cable gland barrel securely onto the camera’s Ethernet connector.

Tip: The RJ45 cable gland is weather-resistant. Seal the cap with silicone and/or electrical tape for additional sealing if it will be exposed to precipitation regularly.

Cable extension options

You can extend the Ethernet cable run for your camera up to 300ft (91m). To extend the cable run beyond 300ft (91m), a switch will be required (sold separately). Use an RJ45 coupler or a network switch (not included) to connect male ends of Ethernet cables together. We recommend using UL CMR approved cables available at lorex.com.

4K IP Wired Dome Security Camera with Smart Deterrence: Getting Started

This article provides instructions on how to setup the 4K Smart Deterrence IP Dome Camera with Smart Motion Detection Plus (E893DD Series).

.

Important Installation Guidelines

The optimal installation location, including the height and angle of your camera, will depend on the type of detection settings that you want to enable. Since the optimal angle for person and vehicle detection is different from the optimal angle for face detection, you will need to select one approach.

Note: You cannot enable both face detection and person and vehicle detection at the same time.

Based on your detection preference choose between:

1. Optimizing person and vehicle detection accuracy

2. Optimizing face and mask detection accuracy

Note: Facial recording without consent is illegal in certain jurisdictions. Lorex Technology does not assume liability for any use of its product that fails to conform with local laws.

High accuracy Vs. low accuracy face detection

Accuracy will be influenced by lighting conditions and the distance/angle of a person’s face to the camera.

Mask detection

With face detection enabled, you can set the alarm type to detect if a person is not wearing a mask. A person not wearing a mask or improperly wearing a mask will be captured in the face preview sidebar and a notification will be sent through the Lorex App.

.

For full instructions on installing and connecting the 4K Smart Deterrence IP Dome Camera to the NVR, visit Installing 4K Smart Deterrence IP Dome Camera.

4K Ultra HD Smart Deterrence IP Camera: Installation Guide

This article provides instructions on how to install and connect 4K Ultra HD Smart Deterrence IP Camera (E893AB Series) to the NVR.

.

Before Installing

.

Installing 4K Ultra HD Smart Deterrence IP Camera

.

Connecting 4K Ultra HD Smart Deterrence IP Camera

Connect the cameras and cables to your NVR using one of the following two setup methods.

1. Connect cameras directly to the NVR (recommended).

Connect the Ethernet cable to the camera and then connect the other end of the Ethernet cable to the NVR’s PoE ports. The camera may take a minute to power on after being connected.

Note: A 12V DC power adapter (model#: ACCPWR12V1, not included) is only required if connecting the camera’s Ethernet cable to a router or switch that does not support PoE.

Notes:

2. Connect cameras to a PoE switch or router on your network (not included).

Connect the Ethernet cable to the camera and then connect the other end of the Ethernet cable to a router or switch on your network. See your NVR manual for details on connecting the camera to your NVR using a router or switch.

.

Using the RJ45 cable gland (optional)

The pre-attached RJ45 cable gland covers both the camera’s Ethernet connector and the RJ45 plug to provide weather-resistance and protection from dust, dirt and other environmental contaminants.

To use the RJ45 cable gland, twist the RJ45 cable gland barrel securely onto the camera’s Ethernet connector.

Tip: The RJ45 cable gland is weather-resistant. Seal the cap with silicone and/or electrical tape for additional sealing if it will be exposed to precipitation regularly.

Cable extension options

You can extend the Ethernet cable run for your camera up to 300ft (91m). To extend the cable run beyond 300ft (91m), a switch will be required (sold separately). Use an RJ45 coupler or a network switch (not included) to connect male ends of Ethernet cables together. We recommend using UL CMR approved cables available at lorex.com.

.

The NVR features embedded 16x 802.3 at/af PoE ports to provide users easy and convenient IP camera installation, and also supports remote and mobile access via VIVOCloud and iViewer apps for both iOS and Android devices. The VIVOCloud app provides instant push notification and direct video playback functions when triggered by an alarm notification and provides users a flexible and intelligent NVR for seamless use in small to medium sized video surveillance applications.

Highlight Feature

.

New Web UI Available for Plug-in Free Browser

Actively adopting current trends and simultaneously protecting your cybersecurity, VIVOTEK’s new web UI supports Chrome browsers without the need for web plugins. It lets users login and operate with ease, and solves issues related to system administrator authority, safety risks, browser, and OS updates. Furthermore, it now supports H.265 technology meaning that users can attain higher and more efficient image compression rates than previous H.264 systems while maintaining high image quality.

More

Smart VCA Event Search

The NVR supports alarm management and event search of VIVOTEK’s deep-learning video analytics technology, Smart VCA. The user can search by single or multiple event types, playback triggered events and then export these search results to video clips.

.

PoE Management

Allow users to quickly troubleshoot problems and monitor power use for better operation. When overloaded, some PoE ports will auto power-off until system power is falls below the threshold for system protection.

Integration with Genetec Security Center

VIVOTEK NVR’s are not only fully integrated with our own VMS software – VAST 2, now they are also able to connect with Genetec Security Center via ONVIF, offering various functions including NVR search & add, video/audio display, video streaming configuration, edge playback, and NVR firmware upgrades. With the connection to Genetec Security Center, reliable video surveillance solutions can be delivered to address small, medium, and large surveillance implementations.

Customer Support

Customer support allows VIVOTEK technical support to rapidly debug your NVR, users only need to export logs by pressing one key and providing the logs to the technical support team to get customer support.
In addition, you can get an access ID while connected to the internet. By keeping the remote access button on and providing the access ID to the technical support team, we can remote access your NVR to analyze the cause of errors and then debug it.

Better Video Quality with Lower Bandwidth

With H.265 standard and VIVOTEK’s Smart Stream technology, VIVOTEK NVR is not only able to provide the high quality video, also save the usage of network bandwidth and recording capacity more than regular H.264 standard.

4K IP Camera Video Input and 4K Local Video Output

Supporting 4K IP camera video input and 4K local video output, VIVOTEK’s NVR can provide users extra high definition video resolution ensuring they will never miss a single detail in both video monitoring and recording.

VIVOCloud App & Portal for 24/7 Viewing

The free VIVOCloud app makes surveillance lightweight and portable, ensuring efficient operation. The latest P2P technology makes remote access even more convenient, by simply scanning the QR-code and installing the app, users can view live streams and play recorded clips with the intuitive interface anytime, anywhere. Armed with the Push Notification function, users will directly get an alert message on their Android/iOS mobile device and directly playback the video to check for any suspicious activity.

Vivotek NVR Linux based user guide

Read Also : Vivotek firmware DVR NVR IPC Software download

.

What information of the ND/NV-Series NVR should I provide to contact technical support for help?

Please provide the following information while contacting technical support for help:

We might need the following information, but they are not compulsory:

[Linux-based NVRs] How to upgrade the ND-series NVR?

Enhancing the functionality and security of your ND/NV-Series NVR is crucial, and firmware upgrades play a pivotal role in this process. Please follow the steps below to upgrade the ND/NV-Series NVR:

Before starting the upgrade, it’s recommended to back up your current settings and data to prevent any potential loss.

Step 1. Search for your NVR model on the VIVOTEK official website: https://www.vivotek.com/.

Step 2. Click on the webpage of your specific NVR model.

Step 3. Select ‘Downloads’ to find and download the latest firmware version (for example, ND9425P, as shown in the picture).

Step 4. After downloading, unzip the file to find a .img file.

Step 5. To update the firmware, access the NVR and import the .img file via Settings > System > Maintenance > Update Firmware.

There are two ways to access the NVR: via a Web console or a Local console. Please choose the appropriate method for accessing your NVR.

Web console

Navigate to Settings > System > Maintenance > Update Firmware and follow the previously mentioned steps.

Local console

Firstly, place the .img file on a USB drive and insert it into the NVR.

Then, access the system settings by clicking on the gear icon in the local view.

Once in the ‘Settings’ interface, go to System > Maintenance > Update firmware and proceed as described earlier.  

How to export debug logs and enable remote access function from ND-Series NVR(Linux-based)?

Starts from firmware version v4.1 of ND/NV-Series NVR, VIVOTEK add remote access function on the customer support page.

Please follow the step below to export debug logs and enable remote access* function to get access ID:

There are two ways to access the NVR, please choose which one you access to NVR. 

Web console.

Local console.

Note 1:
1.Remember to provide MAC address of ND-Series NVR at the same time when providing the access ID.
2. Remote access has 14 days validity.

Note 2:
* Important Notice *
The ND9213P, ND9323P and ND9425P NVR remote access service for customer support will be temporarily stopped starting from Feb. 7th, 2022 until the middle of April, 2022 due to service maintenance and firmware tunning. After the proper changes have been done in the cloud platform and the firmware, VIVOTEK will release an statement informing the new NVR firmware v4.1 release and will resume the remote services for those specific models.
For ND9441. ND9541, ND9441P, ND9541P, ND9322P, ND9424P, ND9322P-v2 and ND9424P-v2, remote cloud service will NOT be supported. 

Web console.

• Go to setting>System>Customer support page
(A). Export debug logs.
(B). Enable remote access.(OFF->ON)
(C). Cope Access ID.

Local console.

• Go to setting>System>Customer support page
(A). Export debug logs.
(B). Enable remote access.(OFF->ON)
(C). Cope Access ID.

How to export the backup/configuration file of the ND/NV-Series NVR(Linux-based)?

The NVR backup file contains the device configuration files, usually this file is exported as a security measure in case the device needs to be reset to defaults and then be restored with a predetermined configuration or previous configuration. This file can also be used by VIVOTEK Technical Support in case they require to reproduce an issue (using the same configuration parameters). In order to export the backup file of the ND/NV-Series NVR please follow the next guide:

Chose your interface:
There are two ways to access the NVR, please choose which one you access to NVR. 

Note: If you are planning to provide the configuration file to Technical Support for analysis/troubleshooting please remember to provide the password of the admin account as well.
.

Web console:

Step 1. Using a browser, access the NVR using the username and password.

Step 2. Click on the gear icon to access the NVR configuration page.

Step 3. Click on the “System” tab and select “Maintenance”.

Step 4. In the “Maintenance” interface click on the “Backup” button to export the backup/configuration file of the NVR. 

Step 5.When the download promp appears, click on “Save” to save the backup file to the computer.

Step 6.Be sure that the file was correctly stored.

.

Local console:

Step 1. Prepare and insert the USB into the NVR USB port. You can use either the back panel USB and frontal panel USB ports (if any) to extract the files. 

Step 2. In the Live View interface, click on the gear icon to access the device configuration page. 

Step 3. Go to the system tab, select the maintenance section and click on the “Backup” button to copy the configuration file in the USB. 

How to know the MAC address, model name, firmware version and device pack version of the ND/NV-Series NVR(Linux-based)?

Please follow the steps below to check the MAC address, model name, firmware version, and device pack version of the ND/NV-Series NVR:

There are two ways to access the NVR, please choose which one you access to NVR. 

Web console.

Local console.

Web console.

1.MAC Address:
Please open the Shepherd on your PC to find the MAC address of NVR.
(Refer to How to get camera list with camera model name, firmware version and MAC addresses via Shepherd?)

2.Model name, Firmware version and Device pack version:
Go to setting>Information>Information

.

Local console.

1.MAC Address:
Please find the MAC label on the top of cover or bottom cover of ND/NV-Series NVR.
If there are 2 MACs on the MAC label, please provide us 2 MACs.

2.Model name, Firmware version and Device pack version:
Go to setting>Information>Information

How to get camera list with camera model name, firmware version and MAC addresses via Shepherd?

Question

How to get camera list with camera model name, firmware version and MAC addresses via Shepherd?

Answer

.

The below guide will initially** be split into 3 key sections with multiple sub-sections:

Single Module Setup (Video Intercom Module)
.

Three Module Setup (Video, Indicator, Keypad)
.

Six Module Setup (above + Display, RFID, nametag)
.

The reason we have decided to cover it this way is that the modular nature of the solution means there are too many variations to cover specifically, so instead we will cover the details of the 3 most common setups and once you know the basics of all 3 any combination of modules should be achievable.

(**IMPORTANT – This will be a continual work-in-progress thread and we will add new posts with explanations of new features & settings as we test the intercom further and learn things from customers & Hikvision Support, this initial post will basically be a contents page for the entire thread)

Single Module Setup (Video Intercom Module)

The Single Module setup is the entry-level intercom solution for smaller residential & business installs, for this solution you will need:

1 x DS-KD8003-IME1 Video Intercom Module Door Station (or -IME1/Surface if you want the surface mount included)
1 x Indoor Station
1 x iVMS-4200 Client Software

How to Set up the Hikvision 2nd Generation Modular Intercom

Read More : Hikvision AX PRO Configuration Full Setup &#8211; Video

Setting up the Video Intercom Module

Step 1 – Connect the Video Intercom Module to a source of PoE (either a PoE Injector or Switch)

Do NOT directly connect the Intercom to the PoE ports on an NVR as this stops the device being visible on the local network

Step 2 – Install & Open iVMS-4200

Step 3 – Go to Maintenance & Management > Device Management > Device and click Online Device
.

Step 4 – Select the Intercom module from the online device list, click Activate and set a password for the device
.

.

Step 5 – Once activated you will need to click Net Info (small world icon) and change intercom’s network details to match your own network
.

.

(If you know your local network details and have a specific IP address in mind you can manually set the IP and gateway address, if you do not know your network details you can tick DHCP, enter the device password, click OK and DHCP will automatically assign an open IP address on your network to the device)

Step 6 – With the Network details set you can now select the device from the Online device list and click Add to add the device to the iVMS software
.

.

Setting up the Indoor Station

It is possible to run the Video Intercom without the Indoor Station but that requires all calls from the Intercom to go to the iVMS software, setting up this way means you have to have a dedicated PC running iVMS-4200 24/7 and that PC would need a camera and/or microphone connected to it for calls to be answered. This solution only really makes sense for installs where you will have security staff to monitor the system. (e.g. Shopping centres, large office buildings, etc…)

For most setups, especially single module setups, using the Indoor Station is much easier and more discreet (small screen can be wall-mounted or stood on a side table) way of completing your Intercom solution. The Indoor Station can be set up in 2 different ways, using iVMS-4200 or directly using the touchscreen, if you set up and activate using iVMS-4200 then the initial steps are identical to those for the Intercom shown above.

The only different step is after you have activated and added the Indoor Station to the iVMS software you will need to click Remote Configuration for the Indoor Station and go to Network > Linked Network Configuration > and set the (Main) Door Station IP address to the IP address of the Video Intercom to link the 2 devices together.
.

.

(If you are planning to use iVMS-4200 instead of the Indoor Station then you need to make sure the Master Station IP address is set to the IP address of the PC running iVMS-4200, if you don’t know the PC’s IP address you can use this forum guide to help you find it. Even if you are not using iVMS as your main access point of the intercom we would still recommend entering the Master Station address.)

If you are setting up via the touchscreen then you simply follow the wizard guide (shown below) which is basically just a simplified version of the step discussed above.

(The only step during the touchscreen set up that you won’t automatically see in iVMS set up is step 3 shown below – Indoor Station Type – this step is important if you are connecting multiple indoor stations to the intercom and we will discuss this in more detail in the 3-module set up section. For now, if you are only using one monitor or this is your first monitor of the set up just leave it as the defaults shown in the picture)
.

.

.

Once you have both devices activated, added to iVMS, and linked to each other the basic setup is almost complete. The only other things we would mention are to check firmware, you can follow these links to find the latest firmware for the Video Intercom and the Indoor Station and once you have downloaded the firmware you can go to Remote Configuration > System > System Maintenance and load the firmware.
.

Finally, for now, we would also recommend that you check which device the Intercom is calling, if you go to the Video Intercom in iVMS and click Remote Configuration > Intercom > Dial > you will see a page with the options to call Management Center (iVMS-4200) or Call Indoor Station, depending on your specific setup make sure the right option is selected and Save that setting.
.

Three Module Setup (Intercom, Indicator, Keypad)

A 3 module setup is something you are more likely to find on a small apartment block or a medium-sized office building with multiple businesses inside where you might need a name tag module and/or keypad module to call different flats/offices. The steps to activate and add a three module intercom to iVMS are exactly the same, the only difference is the steps you perform before powering the Intercom on and a few settings after everything is activated.

For the specific three-module solution we are talking about in this guide you will need:

1 x DS-KD8003-IME1 Video Intercom Module Door Station
1 x DS-KD-IN Video Intercom Indicator Module
1 x DS-KD-KP Video Intercom Keypad Module
1 x DS-KD-ACW3 Surface / -ACF3 Flush Mounting Accessory
1 x Indoor Station
1 x iVMS-4200 Client Software

(Obviously, any of the sub-modules can be used in a 3 module setup but we settled on these 2 as they are a common choice for the examples I mentioned above and are also easier to set up than some other modules as they have no settings of their own)

Sub Modules & Dip Switches

The first thing you have to do when setting up any multi-module intercom solution (whether that’s 3, 6, or any number/combination of modules) is to set the Dip Switches on each sub-module.
.

There is a table and instructions in the manual provided with the Intercom as to how to set the Dip switches, but for absolute beginners, these instructions are not all that clear so I will expand upon them here.
.

Each Intercom setup can have a maximum of 8 sub-modules connected to the initial Video Intercom module and each module features a set of 8 dip switches/digits on the back. The first 4 switches/digits are used for coding the unique addresses of each module (1-8), digits 5,6,7 are reserved and should be just left OFF and finally, there is digit 8 which is a 120Ω resistor and should be set as ON on all modules.

As you can see from the above table each sub-module address has a unique layout of ON/OFF switches/digits and each module you add to your setup can only use one of the 8 module addresses once in that setup, so once you add your first module and set it to address 1 no other module connected to the same Video Intercom can also use address 1.

The best way to set the sub-module addresses is sequentially based on how you have them laid out. So in our example of a 3 module layout, we have the Indicator module as the 1st sub-module using address 1 (ON/OFF/OFF/OFF) and the keypad module as the 2nd sub-module using address 2 (OFF/ON/OF/OFF).

Once you have the Dip switches set you can link the sub-modules together and connect them all back to the main Intercom module using the Module-Connecting cables that come with the Intercom module and/or the mounting accessory.

(IMPORTANT – If installing with the Surface mount, make sure before connecting the module cables that you have threaded them underneath the crossbars that divide the different module spaces on the mounting brackets as shown in the user manual and the below image. If you don’t you will trap the cables as you try and fit the modules into the bracket and you won’t be able to secure the modules without damaging the cable.)

.

Correct (behind the crossbars) ——- | ——- Incorrect (in front of the crossbars)​

Once you have all the modules connected you can then connect the Video Intercom module to your PoE source, slot all the remaining modules into the mounting bracket, and screw the front cover of the mounting bracket back on to secure the modules.

At this point, the activation and adding to iVMS process is exactly the same as with the single module set up and so you can just follow the steps from the first section of this guide to activate the Intercom and sub-modules, as well as activating the Indoor Station.

Setting Room Numbers & Unlock Codes

After all the steps are completed and you have everything added to iVMS-4200 then there are 2 key things you will need to look at in relation to this example 3 module setup that is using the keypad & Indicator modules.

The first thing is room numbers, if you are using one or multiple indoor stations as individual stations that you want the ability to call from the main intercom using the keypad then there are some settings you need to check. Go to Remote Configuration for each Indoor Station you have in your setup and click Intercom > ID Configuration > and you will see the below options:
.

.

Device Type – There are 2 options, Indoor Station or Station Extension, for our demo setup we will leave it as Indoor Station as we only have the one station that we need to reach.​

​

Call/Room No. – depending on the number of Indoor Stations you have this can be set to any number between 1-9999, as we only have the 1 station we will leave it as 1.​

​

Floor No. – again this depends on the location of the indoor station so that if you have 2 rooms on different floors that for example are both labelled room 10 you can have both indoor stations set to room 10 but each one have a different floor number set so that both stations still have unique ID numbers. Again the floor number can be set as any number between 1-9999​

As mentioned above the stations do support up to 9999 room/floor numbers but this is not the max. Number of stations the software supports, each iVMS client can only support a maximum of 512 Indoor Stations and the room/floor numbers only go higher because the building you are installing the system in may use a certain numbering system and may have room & floor numbers higher than 512. (e.g. an apartment on the 10th floor may have room number 1020 to signify floor No. and room No. on that floor)

The other Device Type mentioned above is Station Extension and this makes a chosen Indoor Station slave to the main Indoor station, you link the slave Indoor Station to the master Indoor Station by entering its (Main) Door Station address as the IP address of the master Indoor Station and then when the Master Indoor Station is called then all the Station linked to that master via Station Extension will ring at the same time. When you select Station Extension you have to set an Index No. which has to be between 1-5 as the maximum No. of extensions that can be connected to one master station is 5.

Once you have set the room and floor No. for all your indoor stations and all the stations are linked back to the Video Intercom module or are set as extensions to other indoor stations, then you can use the keypad on the intercom to type in Call/Room No. + Floor No. + # key and the intercom will ring that selected indoor station. (If you only have one floor of indoor stations then just enter the Call/Room No. + # key instead)

The 2nd thing to set up after room numbers is unlock codes/passwords, if you have wired a magnetic door lock, motorised gate, or similar access control device to the intercom then you will want a password you can enter on the keypad to unlock/activate those access control devices.

There are 2 ways to set these unlocking passwords depending on if you want to set a public password which you can share with multiple people or a private password if you have lots of individual apartments/offices and you want to give each their own access password. For the public password you will need to go to Remote Configuration of the Video Intercom and click Intercom > Permission Password > and you will see a drop-down to select 1 of 3 passwords (you can have a max. of 3 public passwords) and 2 boxes to enter and save the new public passwords.
.

(If you have set any of these passwords before you will also see an Old Password box and will have to enter the old password before changing it to new password)

Once you have saved 1, 2, or all 3 public passwords you can then go to the keypad module and type # + (Public Password 1/2/3) + # and you should get an audible confirmation that the door/gate is unlocked and the unlock icon on the indicator module should light up as well.

The process for setting a private unlocking password is almost exactly the same, the only difference is that the password is set in the Indoor Station settings and not the Video Intercom. When you go to Remote Configuration > Intercom > Permission Password > for the Indoor Station you will see 3 different Password Types to choose from:
.

.

Arming/Disarming Password – this connects directly to the Zone Alarm setting so that in a scenario where you may have alarm devices linked to the Intercom (e.g. burglar alarm, PIR motion detector, smoke alarm, etc…) you can use this password to quickly arm and disarm the alarm devices connected to the intercom when you leave or arrive at the property.​

​

Unlocking Password – This is the private door/gate unlocking password​

​

Duress Code – In a scenario where someone is threatening you and/or forcing you to enter the unlock code for the door/gate, you can set a duress code that is different to the other 2 passwords and when you enter it the intercom will give you the same audible and visible notification that the door is unlocked. But it doesn’t unlock the door and instead sends a notification to the iVMS software to alert a member of security staff.​

In our demo scenario, we only need to set the unlocking password, by default the unlocking password is set to 888999 so you will need to enter this in the Old Password box before entering and confirming the new password and saving this password.

Once the Password is saved you can go to the keypad module and just like with the public password enter # + (Unlocking Password) + # and the door/gate should be unlocked.

And that is all the basic functions and settings of a 3-module set up using the Keypad and Indicator modules.

You now need to configure the NVR so that it’s ready to connect to your network. Don’t worry – this is simpler than it sounds. This initial setup is simplest when done on the local GUI, using a directly connected monitor. The following steps walk you through this initial setup process:

Note – Avoid plugging anything into the back of the NVR until instructed to do so in this tutorial.

Firstly, you’ll need to look at the back of your NVR and make sure you can identify the following parts that are needed for this stage:

[1] – PoE (Power over Ethernet) ports (Most Hikvision NVRs have PoE ports which will power any camera via the network cable. Those that do not will require you to connect the camera across remotely, using a separate PoE injector or switch for power.)
​

[2] – VGA display port
​

[3] – HDMI display port
​

[4] – USB port(s) (and mouse – one should come included with the NVR)
​

[5] – LAN port (and ethernet cable – Cat5e or Cat6 is fine)
​

[6] – Kettle power socket (the power lead is included with the NVR)​

Now, follow these steps. It is easier if you leave your cameras disconnected until prompted later in this guide:

Step 1:

Plug the kettle plug into the power inlet to connect the NVR to a power supply.​

​

​

​How To basic setup of Hikvision NVR

Read More :

• CCTV Super Password Tools
• Configuration Guidance of AcuSense NVR
• CP PLUS XVR complete setup guide

Step 2:

Connect your NVR to a display (this can be any monitor or television) by connecting either an HDMI or VGA cable from the monitor to the corresponding port in the back of the NVR.​

​

​

Step 3:

Plug your USB mouse into one of the NVR’s USB ports.​

​

​

Step 4:

Use an ethernet cable to connect your NVR to your local network – Plug one end of the cable into the RJ45 ports into a network access point (such as an ethernet port on your router), and the other into the LAN port in the back of your NVR.​

​

​

​

Step 5:

Turn the NVR on and let it boot up. Ignore the beeping noise, it’s completely normal and just the NVR telling you that it isn’t properly configured yet.​

​

You may get a prompt to adjust the NVR’s resolution to match the connected display, click “yes” to view everything in the best resolution supported by your display.​

​

​

​

Step 6:

​

Set your language when prompted.​

​

​

​

Step 7:

Set a password for the NVR , as well as a “Channel Default Password”, which will be passed onto any inactive device that is directly connected to the NVR’s PoE ports. We recommend keeping these passwords the same for simplicity’s sake. It’s key that you set a password that the NVR defines as strong and that you remember this password, as resetting the passwords on Hikvision devices can be a hassle that you want to avoid, if possible.​

​

Note – If you have lost your password then please see our guide on How to Reset the Password of your Hikvision Camera/NVR in 5 steps using the SADP Tool​

​

​

​

Step 8:

Now set a valid “reserved email” address for the NVR, which Hikvision will use for verification if you need to reset your password.​

​

Step 9:

Next, set an unlock pattern of your choice by using your mouse to draw any shape you like – you will be asked to do this twice to confirm the pattern. This will be used to quickly login to your NVR in the local GUI.​

​

​

Step 10:

Now, set your time zone, your preferred date format, and date/time.​

​

​

Step 11:

​

On the Network Setup page:​

​

Leave the “NIC Type” as it is.​

​

Either leave the “Enable Obtain DNS Server” box ticked, or untick it and use one these recommended public DNS servers.​

​

It is best to leave the “Enable DHCP” box unticked here. Instead, set the “IPv4 Address” of the NVR to an unused IP address on your network, which is within your gateway’s range. Your Gateway will typically be the IP address of your router. E.g. if your router’s IP address is “192.168.1.1”, you’ll want to give the NVR an IP address within the range of “192.168.1.x”, where “x” is any unused address between “2” and “254”.​

​

Note – DHCP can be left on during this stage of the setup to automatically assign your NVR an open IP address if you like, just be sure to turn it off again once your system up and running. To disable it again once set up, just go to: ​

System/Configuration→ Network → TCP/IP → DHCP Off → Apply​

​

Input the Subnet Mask of your network (typically it’s “255.255.255.0”) and “IPv4 Default Gateway”. If you’re unsure of these, see the below articles which explain how to check what they are and if a particular IP address is available:​

​

How-to: How do I find my router and PC’s IP address using a Windows PC?​

How-to: How do I find my router and Mac’s IP address using a Mac?​

​

The “Internal NIC IPv4 Address” can be left as it is, this just refers to the NVR’s own LAN address (so Plug and Play cameras will use IP addresses on this range).​

​

​

​

Step 12:

You can now stop the annoying bleeping! Select your hard drive(s) from the list and click “Init” to format it, and then “Next” when the formatting has completed.​

​

Note – This will completely wipe the drive, so please make sure that any that are being reused to not have data that you might need on them. ​

​

Step 13:

​

The next page is for the Camera Setup. As mentioned earlier, we recommend connecting any cameras after the NVR setup process has completed, so you can skip this page.​

​

Note – Please see part 4 for the instructions for adding cameras to your NVR after the initial setup. ​

​

Step 14:

You will now be taken to the platform access page. Again, skip through and leave this for now.​

Note – Please see part 12 for adding the NVR to the Hik-Connect app, which revisits this page. ​

​

​

Step 15:

Finally, you’ll be taken to the Change Password page and given the option to set a new admin password. Ignore this, unless you actually want to change your password. Remember, your admin password is different from your activation password, which you’ll need to use when activating individual cameras on your network.​

​

Click “Exit” and “Yes” on the “Exit Wizard” popup.​

​

​

That’s the initial setup of your NVR complete. You should now be taken to the NVR’s live view page (you won’t see your cameras until these are connected in Part 4), with your main navigation menu at the top of the screen.​

​

1. LAN Port and PoE Ports

Intuitively, there is one LAN port and four PoE ports in the MS-N1009-UPT.

For the LAN port, the default IP address is 192.168.5.200. You can set the local IP for the NVR via Smart Tools which you can download from the official website of Milesight. And you can log-in the NVR to manage it via web by using the IP address .

For the PoE ports, each port has a fixed number like the above picture showing. They can be directly used to connect to the Milesight cameras.

2.How to use PoE ports

For MS-N1004-UPC, the default IP address of the 4 PoE channels are 192.168.20.xx. When you activate a NVR, the NVR password will also be used to activate the PoE channels.

when you put the IP camera into the PoE port,

• 1) It can plug and play as long as its password is same with the NVR.

For example: NVR: 192.168.7.150Password: ms111111

IPC1: 192.168.7.151Password: ms111111

Plug in and refresh.

You will find that the IP address has been changed into 192.168.20.xx. And it shows .

1) When the password of the IP camera is not same with the NVR, we can make it connected through editing the exact password of the IP camera.

For example:NVR: 192.168.7.150Password: ms111111

IPC2: 192.168.7.152Password: ms123456

                    Plug in and refresh.

The password of the IP camera is not the same as the channel, so status will be shown as .

There are two ways to edit password to make the IP camera connected:

l One way:

Choose the  IP camera, and then click on “Edit Authentication”.

Milesight PoE NVR

Read Next : Milesight &#8211; How to Upgrade Firmware for IP Camera

After clicking on the button, it will pop up a window as follows. Then input the exact password “ms123456” and click on “OK”.

• The other way:

Click on the button “Edit”.

After clicking on the button, it will pop up a window as follows. Then input the exact password “123456” and click on “OK”.

After saving the password, the status will be shown as  by clicking on the button “Refresh”.

3) If the IP camera has ever been connected into the random PoE port , even if its IP address changes after being pulled out , as long as the password dose not change, you can plug in random PoE port without verifying password anymore.

On the contrary, you need to verify the password if you changed the password of the IP camera.

For example:IPC1 :192.168.20.2password: ms111111

Previously it connected in Port1.

Pull out the IPC1 and edit the IP address into 192.168.7.151, but don’t change the password.

Now put it into Port3. Just refresh, then you will find that it has been connected in Port3 without verifying password and the IP address has been changed into 192.168.20.xx.

Note:

If you have done the right steps, but you find that the state is “Disconnected”. Please keep clicking on the “Refresh” till “Connected” comes out.

3. How to configure IP camera connected via PoE

For the network cameras connected with PoE NVR via PoE ports, you can not view or configure them on web directly because the IP network segments of IP camera and your PC are different. There are two ways to solve this issue.

One way:

1) Connect PC to one of the PoE ports of PoE NVR using a network cable;

Then you can view and configure both PoE NVR and IP camera directly on web using corresponding IP address.

• The other way:

1) Enable the “ Channel Access” in Setting and saving.

Note: This setting is disabled by default.

2) Click on the “IE” button.

3) After clicking on the button, it will pop up a window as follows.

4) Input the user name and password,Then you can view and configure IP camera directly on web.