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iDVR-PRO HD CCTV DVR Setup

XVR AiD — Thu, 28 Dec 2023 10:18:12 +0000

Technical Support Articles and How-to Guides for iDVR-PRO DVRs
This page contains technical support and setup information for iDVR-PRO CCTV surveillance DVRs from CCTV Camera Pros. You can also find user manuals here. The iDVR-PRO product line contains 4 “series” of DVRs which have two different user interfaces. The original iDVR-PRO series includes the iDVR-PRO8 and iDVR-PRO16 which are analog CCTV DVRs (no HD security camera support). The latest iDVR-PRO hybrid HD security camera DVRs and come in an “A”, “M”, and “H” series and support AHD and TVI type cameras (up to 1080p resolution). Before the hybrid versions were released, the “A” and “H” series was also available in a 960H analog format version. The 960H models and the new hybrid HD iDVR-PROs use a new and improved user interface, however, all 4 series (the original iDVR-PRO, A, and H series) use the same client applications (DVR viewer software apps) for iOS, Android, Mac, and Windows.

Getting started guide for iDVR-PRO analog CCTV / HD security camera DVRs.

These are the initial setup steps that CCTV Camera Pros recommend that customers follow for iDVR-PRO HD-CCTV DVRs. These instructions were written for the new hybrid iDVR-PRO DVRs which support CCTV, HD-TVI, and AHD cameras. This article covers the initial configuration setup that is recommended before getting into any other advanced setup of your new CCTV DVR.

iDVR-PRO HD CCTV DVR Setup

Setup Topics

Here are the setup topics that are covered in this article in the order they should be performed.

Connect Monitor, Power Supply, USB Mouse

After you unpack your new DVR, locate the power supply and USB mouse that is included. Connect the mouse to the USB port on the front or back of the DVR. The USB mouse is the easiest way to navigate the user interface of the DVR. You can also use the IR remote control if you prefer. Please note that a wireless remote is not included with iDVR-PROA models.

Next, connect a monitor to your DVR. Even if you do not plan on keeping a monitor connected to your DVR because you will manage your DVR over your network, the initial setup still requires a monitor to be connected.

Supported Monitors

Please note that all iDVR-PROs models have an HDMI and VGA monitor ports. YOU MUST use a widescreen format HD monitor that supports one of the following video resolutions.

• 1920 x 1080

• 1280 x 720

• 1280 x 1024

1080p resolution (1920 x 1080) is recommended for the best experience.

Connect the power supply included with your DVR to the power input on the back of the DVR, then to a power source (wall outlet). The DVR will boot up.

Test Cameras Before Installing

If you are using any new cameras with your iDVR, we highly recommend bench testing them before you mount them. What does bench testing mean? It simply means that you connect each camera to a power supply and monitor before you mount them. This can be accomplished by connecting each camera to your DVR and viewing them on the monitor that you connected to your DVR.

Testing your cameras before installation has the following benefits.

 Confirm all cameras are working properly before mounting them.

 Opportunity to also test all of your cables if you are using premade CCTV cables.

 Configure video inputs on DVR for CCTV. AHD, or HD-TVI type cameras (details below).

 If any of your cameras use an OSD or varifocal lens, it gives you the opportunity to get familiar with these operations, which is much easier to do on the ground rather than up on a ladder.

Using Pre-made Cables to Wire Your System

If you are using pre-made cables to install your system, we have a complete premade Siamese cable wiring guide that you can find here. Please reference it to see many examples of how pre-made cables can be used to wire analog CCTV and HD CCTV cameras. It is a great reference – especially if this is your first installation.

Using RG59 Cable Spools to Wire Your System

If you are using spools of RG59 Siamese cable to install your system, we have a complete RG59 Siamese cable wiring guide that you can find here. Please reference it to see how-to use RG59 coax cable to wire an iDVR-PRO system with analog CCTV and HD security cameras – with individual power supplies or a power supply box. It is a great reference – especially if this is your first installation.

DVR Interface Introduction

Watch this video to learn how easy it is to navigate the iDVR-PRO using the USB mouse that is included. This is a great video to get familiar with how to navigate the user interface.

Time / Date Setup

It is important to set up the time, date, and timezone of your DVR before you begin recording operations. Otherwise, you will be unable to figure out the true time that an event occurred. Follow these steps to set up the time and date on your DVR.

1.Using the USB mouse, click on the menu button and select System Setup.

2.From the System menu, select Time / Date.

3.On the time / date setup screen, select your correct time, date, and time zone.

4.You can also choose to have your DVR’s time and date automatically synchronized with an online time service.

5.When you are done, click Apply, then Close.

CCTV, AHD, HD-TVI Camera Setup

iDVR-PRO hybrid surveillance DVRs support analog CCTV and HD-over-Coax cameras (AHD and HD-TVI formats supported). Each channel of an iDVR-PRO can be configured to use any of those camera types.

Watch this video to see how to specify CCTV, AHD, and HD-TVI camera types for each channel of your DVR. Important Update! The latest iDVR-PRO surveillance DVRs now automatically detect the video format of each camera. The newest models no longer need to be manually configured as the video explains.

Video Recording Setup

iDVR-PRO surveillance DVRs support the following video recording modes.

• Continuous Recording

• Scheduled Recording

• Motion Detection

• Alarm Triggered

• Panic Recording

• Intensive Motion / Alarm Recording

Watch this video to see how to set up recording on your DVR.

Additional Setup

This article is our recommended starting point to set up a new iDVR-PRO surveillance DVR. There are many additional configuration options that the iDVR-PRO is capable of. Please refer to these pages for more support and setup information related to iDVR-E DVRs.

Surveillance DVR Dual Monitor / Spot Monitor Live Display Setup

for iDVR-PRO HD / CCTV Camera DVRs

This article will go over how to set up the dual monitor / spot monitor feature for iDVR-PRO HD surveillance DVRs. All iDVR-PROs have high definition HDMI and VGA outputs. iDVR-PRO A models only support dual monitor mode. The iDVR-PRO H series DVRs support dual monitor and spot monitor modes. In spot monitor mode, can use the HDMI output as the main monitor and VGA as a spot monitor or vice versa. This is a good solution for users that need to see a continuous live view their security cameras on one monitor and use the other monitor for DVR management such as general viewing, playback, settings, etc. You can watch a demo video here.

Dual Monitor

In dual monitor mode, both the HDMI and VGA outputs the main display (mirror mode). Dual monitor mode is supported by A and H model iDVR-PROs.

Spot Monitor

iDVR-PRO8H and iDVR-PRO16H models support spot monitor mode, in addition to dual monitor. This allows one monitor to display a customizable continuous live video feed, while the other monitor displays the main monitor for DVR operations such as configuration and recorded video playback.

Spot Monitor Setup and Live Camera Display

Watch this video to see the spot monitor setup at CCTV Camera Pros office using an iDVR-PRO16H DVR and 16 HD CCTV cameras (1080p AHD and 1080p HD-TVI type cameras).

HD Spot Monitor Setup

Follow these instructions to select between dual monitor and spot monitor modes.

1. By default, the iDVR-PROM and H series DVRs are to set to output duplicate displays on both the VGA and HDMI outputs.

To set up one of the displays as a spot monitor, select Menu > System Setup > Display > Dual Monitor.

Next, change the Display Mode from Duplicate These Displays to Main Monitor + Spot.

Once we have it set to Main Monitor + Spot, to the Display Type and set which monitor you would like to run as the Main Monitor and select which you would like to use as the Spot.

NOTE: We recommend keeping the Display Resolution set to Auto. This way it picks up the best resolution for your monitor’s spec.

2. Next, you can setup custom display screens and camera ordering for the Spot Monitor display. Click the Edit button next to Spot. You can now select the Add View Type button to select the cameras you would like to display on the Spot monitor. You may configure up to 16 displays that consist of single, quad, 9 channel, and 16 camera screen views.

Once you have the cameras / views setup, you can select the Apply button. That is it, you have successfully setup the iDVR-PRO DVR to run Dual Monitors.

Legacy Model Spot Monitor Support

Our legacy, non HD iDVR-PRO models (analog CCTV only), use an analog BNC output for the spot monitor. You can refer to this article for analog spot Monitor Output Setup information.

Please, continue below for setup instructions if you have an iDVR-PRO8H or iDVR-PRO16H that supports HD over coax cameras (AHD and HD-TVI cameras).

Surveillance Video Recording Setup for iDVR-PRO HD H.264 CCTV DVRs

Follow these instructions to set up the surveillance video recording type for iDVR-PRO HD security camera / H.264 DVRs from CCTV Camera Pros.

Recording Modes

iDVR-PRO CCTV DVRs support the following recording modes.

• Continuous Recording – records around the clock 24 hours per day.

• Scheduled Recording – records continuously according to a set schedule.

• Motion Detection Recording – records when motion is detected by a camera.

• Alarm – records when an external alarm is triggered.

• Motion / Alarm – records when motion is detected or when an alarm is triggered

• Intensive Motion – records continuously and when motion is detected (user can set up different frame rates and resolutions)

• Intensive Alarm – records continuously and when an alarm is triggered (user can set up different frame rates and resolutions)

• Intensive Motion / Alarm – records continuously and when motion is detected or an alarm is triggered (user can set up different frame rates and resolutions)

• Panic Recording – triggered when a user presses the panic button on the DVR. It causes the DVR to record continuously on all cameras.

Setup Instructions

To configure the recording mode that you want to use, hover the mouse cursor over the lower part of the screen. The DVR main menu will appear. Click Menu > Record Setup.

The following screen will be displayed which shows all of the recording modes that the DVR supports.

If you want to set up a recording schedule for continuous, motion, or alarm based recording, you must click the drop-down box on the above screen and change the mode from autoconfiguration to manual configuration. Autoconfiguration sets all cameras to record at the max resolution and frame rate for continuous, motion, and alarm type of recording.

If you select manual configuration, you can set different choose a different frame rate, resolution, and video quality / compression for each camera (even for different time frames). Using the mouse, select the recording type that you want to set up.

Continuous Recording

If you select manual configuration then continuous recording, the following screen is displayed which lets you setup unique configurations for each camera and you can also click on the schedule tab to set a schedule for when each camera will record continuously (effectively making this scheduled recording mode).

Motion Detection Recording

If you select manual configuration, then motion recording, the following screen is displayed. One this screen users can choose the resolution, frame rate, quality, and whether audio recording is on or off (surveillance microphone required) for each camera when motion is detected.

Users may configure each camera for motion detection recording by selecting the motion sensor option under the camera menu. Users can turn motion detection on / off, enable an icon to be displayed on the screen when motion is detected (Mark field), and sensitivity level for each camera. Users can also define specific zones within each camera view for motion detection by selecting the edit area button.

The below screenshot shows how to mark the door in this room as the only area that motion detection will be applied to.

Alarm Recording

If you select manual configuration, then alarm recording, the following screen is displayed. One this screen users can choose the resolution, frame rate, quality, and whether audio recording is on or off (surveillance microphone required) for each camera when an external alarm (such as door sensor, PIR motion sensor, etc) is triggered.

Intensive Motion Detection Recording

If you select intensive motion recording, then you may configure different recording resolutions, frame rates, and video quality for when each camera is recording continuously and while motion is detected. The idea behind this recording mode is to conserve space when there is no motion (but still record) and record at a higher resolution, higher frame rate, and quality when there is motion detected.

Intensive Alarm Recording

This mode is very similar to intensive motion recording. If you select intensive alarm recording, then you may configure different recording resolutions, frame rates, and video quality for when each camera is recording continuously and when an alarm is triggered. The idea behind this recording mode is to conserve space when there is no alarm (by recording at a lower frame rate and resolution) and record at a higher resolution, higher frame rate, and quality when an alarm is triggered.

Intensive Motion / Alarm Recording

This mode is also very similar to intensive motion recording. If you select intensive motion / alarm recording, then you may configure different recording resolutions, frame rates, and video quality for when each camera is recording continuously vs. when an alarm is triggered or motion is detected. The idea behind this recording mode is to conserve space when there is no alarm or motion (by recording at a lower frame rate and resolution) and record at a higher resolution, higher frame rate and quality when an alarm is triggered or motion is detected.

Panic Recording

The panic recording settings control the video resolution, frame rate (FPS), video quality and whether audio surveillance is on or off when panic recording is triggered on the DVR. Panic recording is enabled when a user presses the panic button on the front of the DVR or from the user interface menu using a mouse. When panics recording is enabled, this overrides any current recording mode (schedule, motion, alarm, etc. and sets all cameras to continuous recording).

Avoid Security Camera Motion Detection False Alarms

How-to adjust motion detection sensitivity & mask areas on iDVR-PRO CCTV surveillance DVRs

Anyone who uses video motion detection with a security camera system knows that it can be tricky to get the motion settings just right in order to avoid false alarms. It is especially tricky with outdoor security cameras because of all the things in nature that create motion. CCTV DVRs typically have sensitivity and motion mask areas to help. This article will guide iDVR-PRO surveillance DVR users of how-to setup the sensitivity settings and motion detection mask areas so that video motion detection can work as effectively as possible with little or no false alarms. You may also be interested in these instructions which explain how to set up motion detection recording on your DVR using an external alarm input.

NightOwl DVR NVR Troubleshooting

XVR AiD — Thu, 19 Oct 2023 11:40:47 +0000

NightOwl DVR NVR Troubleshooting, All Night Owl products include free remote viewing! All you need to do is connect your device to the Internet and download the compatible app or CMS. This ensures our customers have 24/7 access to their security, no matter where they travel, all from the convenience of their Smart Device or computer.

Click from the list below to navigate to that section of this guide for more information.

IMPORTANT: For more detailed information specific to your model or if you do not see your issue listed below, please see your product’s manual on your Series support page.

To access your manual:

1. Visit Support.NightOwlSP.com and enter your Series into the Search bar.

NOTE: Your product Series can be located on the support sticker on your recorder.

2. From your product’s support page, scroll down and click on “Manual.”

Troubleshooting:

1.Recorder Not Powering On

2.Video Loss

3.Network Connection Issues

4.Motion Detection Issues

5.Playback Issues

6.Export Video Issues

7.Recorder Making Noise

8.Hard Disk Drive (HDD)

9.Factory Reset

10.Contacting Technical Support

NOTE: If you are still experiencing an issue after troubleshooting, please click on Contact Us from your product’s support page to reach our Technical Support Team via Live Chat or Phone.

NightOwl DVR NVR Troubleshooting

1. Recorder Not Powering On

If your recorder is not powering on, please try the steps below before contacting technical support.

a.See if your recorder is receiving power. To do so:

i.Verify the LED is on if your recorder has one.

ii.If your recorder does not have an LED, check the Network port on the rear of the recorder. If the LAN port light is flashing green, the recorder is receiving power.

iii.Some devices feature an internal fan, so if you can hear the recorder’s fan, it is receiving power.

a.If the LED on the recorder is turned ON but you cannot see an image on your monitor, please refer to the Video Loss section of this article.

b.Check to ensure the outlet you have the recorder connected to is receiving power. Plug another device into the outlet, such as a lamp, to see if it works.

c.If the power adapter is connected to a surge protector/power strip or battery backup, then unplug it and connect the recorder directly to the wall outlet. This will help us identify if the issue is with the surge protector/power strip or the battery backup.

d.Ensure the recorder’s power switch is turned to ON.
NOTE: Not all recorders have a power switch.

e.Check to see if the recorder’s power adapter has gone bad. To do so:

i.Ensure you are using the power adapter that came with the recorder.

ii.Check for any physical damage to the power adapter.

iii.Look for signs of melting and/or a burning smell.

iv.Disconnect the recorder power adapter and replace it with a power adapter of the same amperage. If the recorder powers on, then you may have a faulty recorder power adapter. If you are still under warranty, please contact us to open a warranty claim and receive a new power supply.

•

2. Video Loss

If your recorder is powered on, but you cannot see one or more connected cameras on your TV/Monitor or Smart Device, try the steps below.

Cannot See the Recorder on Your TV/Monitor
If you cannot see any cameras or the recorder menu on your TV/monitor, please:

i.Ensure your TV/Monitor is a minimum of 1080p resolution. If not, please connect the recorder to a TV/Monitor that is.

ii.Ensure the HDMI cable is connected from the recorder to your TV/Monitor.

iii.Ensure you are tuned to the right HDMI input if your TV/Monitor has more than one.

iv.Try replacing the HDMI cable, to see if you have a faulty cable.

v.Try connecting the recorder to another HDMI input or a 2^nd TV/Monitor.

Have Video Loss Only at Night
If you are experiencing video loss, flickering lines or fuzzy images on one or more cameras at night, this may be the result of a faulty camera power supply. Try connecting the camera to a different power supply at night to see if the camera image is corrected.

a.NOTE: If you have NVR IP cameras that are located more than 370ft/100m in distance from the main unit, it is suggested to power them at the final location. The use of other network devices connected between the IP Cameras and the main unit is not supported.

Have a Camera with a Purple/Pink Tint?
If you are experiencing a purple/pink tint with a camera, it is possible that your camera is defective and needs to be replaced. However, please check the following first:

i.Connect the bad camera to a known working channel on the back of the recorder, to see if the camera image improves. If the camera does not have a purple/pink tint when connected to the new channel, then the issue is not with the camera. If the camera still has an issue on the new channel, then the issue is the camera.

ii.Connect a known working camera to the channel where the malfunctioning camera was. If this second camera displays a purple/pink tint, that indicates it may be an issue with that channel or channel’s settings. Please try resetting the Image settings for the channel. If that does not work, perform a Factory Reset. For more information on how to do this, refer to your product’s manual on our support site.

Video Loss On One or More Cameras

i.Check for Camera Compatibility
If you are having an issue with video loss with a camera that did not come with your initial system purchase, check if this camera is compatible with your system.
Click on the link to check your Night Owl Camera Compatibility

ii.Check the Camera Connection
Make sure the camera is properly connected and you are using the right camera power supply.

NOTE: Our wired NVR’s use Ethernet cabling and are powered by the NVR. Our Wi-Fi IP cameras each come with their own power adapter and wirelessly transmit video to the Wi-Fi NVR. You may need to re-pair the camera to your Wi-Fi NVR (refer to your product manual for more information).

iii.Check the Camera Settings on the Recorder Menu
Your recorder may have a feature that allows you to mask a camera’s live image, so even when the channel is recording the live video cannot be seen. If you don’t have live video on one channel and don’t see a signal loss or video loss icon, check to see if you can see the motion or recording icons. If you can, the channel may be in covert mode. Please refer to your product manual on our support site for specific information on adjusting this setting.

iv.Check the Video Format
In your recorder’s menu, ensure the video format is set to NTSC. If the video format must be changed from PAL to NTSC, the recorder will restart.

v.Check the Camera’s Power Supply
Once you have checked the connection and camera settings, see if the camera is getting power. Go to the non-working camera, make sure it is plugged in and cover the front with your hands. If you see the red LED lights activate or hear the camera click, then it is getting power. If not, the problem could be the power source (power adapter or power splitter), the BNC video/power cable (BNC Wired DVRs) or the Ethernet cable (Wired NVRs).

vi.Check the Power Splitter (BNC Wired DVRs)
Bypass the power splitter for the camera and plug the non-working camera directly into the power supply without the splitter and check if the camera gets a signal. If so, you have isolated the issue to the power splitter.
NOTE: If a camera is using an extension cable (more than 60 ft.) ensure that the camera has an individual power adapter and is not connected to the splitter. It is recommended to power the camera at the final location with its own power supply. The further a camera is from the recorder, the more power it requires to function.

vii.Check the Recorder’s Channel Port (Wired BNC DVRs and Wired NVRs)
Plug the non-working camera into another channel port. If the camera starts working, then you likely have a bad channel port.

viii.Check the Camera Cable (Wired BNC DVRs and Wired NVRs)
If you are not able to see the camera after connecting it to another channel, try replacing the camera cable with that of a working camera. If this corrects the issue, then you have isolated the problem to the camera cable.

3. Network Connection Issues

If you are having an issue connecting your recorder to the Internet, please follow the troubleshooting measures below. The use of other network devices between the main unit and your Internet Router is not suggested.

a.Check the Ethernet Connection
Ensure the provided Ethernet cable is connected from the Ethernet port (on the rear of the recorder) to your router/network.

b.Check for a Damaged Ethernet Cable or ISP Issues
Unplug the Ethernet cable from your recorder and connect it to another device, such as a computer, to check the cable condition.

i.If you have an Internet connection on your other device, this means that the Ethernet cable works. Plug the Ethernet cable back into the recorder.

ii.If you don’t have an Internet connection on the other device, either the cable is bad, or you are having a problem with your ISP (Internet Service Provider). Connect the recorder using a different Ethernet cable and check the network connection. If you are still having a problem, please contact your ISP.
NOTE: You may need to restart your recorder.

a.Check your Network Settings and IP address
Log in to your DVR/NVR and navigate to the Network Settings and ensure the DHCP is enabled on your system. Using a Static IP may result in connectivity issues. Please refer to your product’s manual on our support site for information specific to your model.

b.Check your Network Connection Speeds
All Night Owl product has a minimum recommended Internet connection speed, which you can find in your product’s specifications. As a general rule, we recommend a minimum of 4 Mbps upload speed for your recorder. Please note that your Internet connection is shared between all the networked devices you have in your home.

c.Reset the System to Factory Default
NOTE: If your product uses the Night Owl Protect App, you must remove it from the app before proceeding. Failure to do so will make your device unusable.

a.All current settings will be erased but your recording will remain on the HDD.
The exact steps to perform a factory reset varies by model. Please refer to your product’s manual on our support site for the exact steps needed.

4. Motion Detection Issues

If your recorder is having problems detecting motion, it is most likely a configuration issue. Some recorders have the option to disable motion detection for specific channels. Additionally, the motion detection sensitivity and motion detection area can affect your recorder’s motion detection performance.

NOTE: By default, most recorders are set to motion detection with high sensitivity.

To troubleshoot:

a.Make sure you are having a motion detection problem. After a motion event occurs, check to see if the motion icon is activated on the channel screen.

b.If so, please check the motion detection sensitivity and detection area setup. If the motion detection sensitivity is too low, or some areas of the camera’s field of view have been deactivated to detect motion, the recorder can miss some motion events that you would like to detect and record. To check these two parameters, please follow the steps:
NOTE: Your menus and options may look different. For exact steps, please refer to your product’s manual on our support site.

i.With your recorder connected to a TV/Monitor, access the Main Menu.

ii.You may be required to log in to the recorder before proceeding.

iii.Click on the “Camera” tab.

iv.Select the “Motion” sub-tab.

v.On this screen, you should be able to adjust the motion sensitivity and motion detection area.

Sensitivity: A lower setting requires more movement in the camera’s field of view to begin recording (highest by default).

Area: Clicking “Set” allows you to configure areas that will and will not detect motion. Red boxes denote areas that will detect motion and uncolored boxes show areas that will not. (see your product’s manual on our support site for more information)

5. Playback Issues

NOTE: Recordings are saved on the Hard Disk Drive (HDD) of your recorder, so the first thing you must check is if the HDD is working properly.

If you are having an issue accessing your recordings or with playback, please check the following:

1.Power Adapter
Check the power adapter and ensure that it is the proper voltage output for your unit.

a.Pre-Installed Hard Drive
Verify that your recorder has a pre-installed HDD. Some models are sold with no HDD installed and customers must purchase and install one.

b.Hard Drive Status
If your recorder has a pre-installed HDD, please check if it has been detected, is formatted and still has free space to save recordings. For more information on accessing the HDD screen on your recorder, please see your product’s manual on our support site.

c.Record Schedule
If you have already checked that your HDD is operational, but you are still having issues with playback, you need to check the recording schedule. By default, the recorder is set up to record when motion is detected. Check the recorder’s record schedule to make sure is set up as desired for each individual channel. For more information on accessing the HDD screen on your recorder, please see your product’s manual on our support site.

d.Time Settings
If you have already checked that your HDD is operational and the recording schedule is correct, but you are still having problems finding recordings, you may be having issues with your time settings. For example, you may be sure an event occurred at a specific time, but there is nothing recorded on your recorder at that time. In this case, the problem could be that the recorder date and time are wrong or not synchronized with the local time. For more information on correcting this issue, please see your product’s manual on our support site.

6. Export Video Issues

If you are having an issue exporting a recording, please check the following:

a.The USB Flash Drive or External HDD you wish to export to must be formatted to FAT32.

b.Please check the external storage device is connected to the USB port located on the back of the recorder.

c.If you’re using an External HDD, ensure it is powered on using the provided power adapter.

d.Once connected to the external storage, if you can’t export your video, your USB device may be in the wrong format or it may not be large enough for the videos you wish to export.

7. Recorder Making Noise

NOTE: There are many reasons why your recorder may be making a noise. Beeps are usually related to a firmware misconfiguration, while other noises may be the result of the HDD or fan failing. Please check the following:

a.Disconnect your recorder from its power adapter. By doing this, you’ll eliminate all noise and you’ll be ready to proceed with the next steps.

b.Once the recorder is disconnected, please unplug all connected cameras on the back of the device. We recommend doing this because buzzer alarms could be active and the motion sensor in one of the cameras could be activating it.

c.With the cameras disconnected, turn your recorder back on and wait for it to load.

d.Go to the recorder Main Menu (you may need to log in after this step).

e.Click on the “General” tab and select the “Alarms” sub-tab.
NOTE: Our recorder menus vary by model. If these options do not look familiar, please refer to your product’s manual on our support site.

f.On the Alarms sub-tab, make sure the buzzer is OFF. You must review each channel individually.

g.Connect all the cameras you unplugged before and check if they are all working.

h.If the problem persists, and you are still hearing a noise, the issue is likely not tied to the firmware or your settings. You may be experiencing an HDD or fan failure.

8. Hard Disk Drive (HDD)

First of all, you will need to ensure your recorder has an HDD. Check your system specifications to see if your recorder has a pre-installed HDD. Some models are sold with no HDD installed and customers must install their own. To troubleshoot, see below:

a.Check the HDD Status
NOTE: A loud grinding sound coming from inside of your recorder can be an indication that the HDD is not working properly.

i.Go to recorder Main Menu. (you may need to log in after this step)

ii.Click on the “Device” tab.

iii.On this screen you will be able to see: If the HDD has been detected (it should appear on the list), the HDD status (it should show status “OK”) and the HDD’s free/total capacity.

iv.If the HDD status is different than “OK”, please try to format it by selecting the HDD in the device list and clicking on “Format Hard Drive.”
NOTE: By formatting your HDD, all the recordings will be erased and cannot be retrieved.

v.If after formatting, the HDD status is not “OK” (unformatted, bad, or other), you may have a bad HDD that needs to be replaced.

IMPORTANT: From the HDD menu, check to see if the overwrite option is on “Auto” (default option). When set to auto, the HDD will continue recording once it becomes full by recording over older recordings, to make way for new recordings. If this option is set to OFF, the recorder will stop recording when the HDD is full.

9. Factory Reset

NOTE: If your product uses the Night Owl Protect App, remove the product from the application first before proceeding. Failure to do so will make your device unusable.

To reset your recorder to the Factory Default settings, follow the next steps:

NOTE: Your recorder’s menus and options may look different. If that is the case and you need additional help, please refer to your product’s manual on our support site for precise steps.

a.Go to the recorder Main Menu. (you may need to log in after this step)

b.Click on “Advanced” on the top left corner of the Main Menu.

c.Click on “Maintain”

d.On this screen locate the “Load Default”tab and click on it.

e.On the next screen select the options you want to restore to Factory Default and then click “OK.” Your recorder will now reboot and be restored to default for the selected settings.

10. Contacting Technical Support

If you isolate the issue while performing the included troubleshooting measures, or if you cannot find out what is wrong, you may need to contact our technical support team. You have the option of choosing from Live Chat or Phone Support. To make initial contact:

a.Go to your product’s support page on our support site.

b.Scroll down to the bottom of the page and click on the blue “Help” button.

Apps and Software

All Night Owl products include free remote viewing! All you need to do is connect your device to the Internet and download the compatible app or CMS. This ensures our customers have 24/7 access to their security, no matter where they travel, all from the convenience of their Smart Device or computer.

Our mobile apps can be downloaded for free from the App Store or Google Play Store to your smartphone or tablet. Our CMS software for PCs and Macs is available below. Please click on the app / CMS that your Night Owl product uses to get started!

Each of our systems and products is ONLY compatible with a specific app / CMS. If you are uncertain which app / CMS your product uses, please view your Quick Setup Guide, Manual, Series Support Page or click an icon below to see a compatibility list.


Night Owl Protect App and CMS	Night Owl Connect App and CMS	Night Owl X / X HD App and CMS	Night Owl HD App and CMS	Night Owl Safe App

GW Security XVR NVR Firmware Software Download

XVR AiD — Mon, 21 Nov 2022 19:50:59 +0000

GW Security XVR NVR Firmware Software Download

ESTABLISHED IN 2004, GW Security started with one mission in mind: to provide high-quality video surveillance solutions at reasonable and affordable prices, with a “customer-first” mindset. Because of our mission, we have diligent and knowledgeable in-house engineering staff that provides excellent presale and post-sale support to make sure that you are 100% satisfied with your purchase. Therefore we are confident that our passion for our products and commitment to our customers are what will help bring you the peace of mind you desire in making your homes and businesses safe and secure.

The GW Security Camera Store

One of the most essential pieces of a security and surveillance system is the camera system. Your cameras are your eyes that keep watch over you, your loved ones, and your property.

That’s why you must get the best.

And the best is what we specialize in at the GW security camera store. Here are a few features that make our cameras some of the best on the market:

Weatherproof
Vandal-resistant
4K resolution
Wide-angle
Color night vision
Two-way talk

Whether you’re looking for security cameras for home or commercial use, you’ll find the perfect camera system for your application in our GW Security camera store. No matter the number of channels you need, the resolution, or the type of camera you need, we have you (and your property) covered.

Advanced Technology for an Advanced World

We understand that security needs are constantly changing due to technological advancements. That’s why we strive to ensure that we provide our clients with advanced security solutions. For example, some GW security surveillance solutions are AI-powered. This means:

Fewer false alarms as the video cameras can differentiate between humans, animals, and other objects.

Machine learning systems help your surveillance system keep a database of all faces captured. This means the system will be able to recognize regular faces like those of neighbors, the mailman, and family members. As a result, no alarm will be triggered.