Can I add cameras over the network?

Yes, you can add cameras over the network, they do not have to always be connected directly to the NVR. You can use a switch on the network that connected to the same router as your NVR. Please follow these steps to set this up:

Log into the NVR and go to Camera>Camera Management, click on Manual Add, and enter the IP information for the camera. Use the default username: admin password: 123456

Can I connect all the cameras to a switch, then the switch to one of the NVR ports?

No, unfortunately each port on the back of the NVR is only designed for 1 camera. This will only allow about 2 cameras to show up. To use a switch, you’ll have to connect the switch to the same router that the NVR is connected to. Then you’ll proceed to setup the cameras over the network. Please see the Adding cameras over the network FAQ.

Can I use my PC to view my cameras remotely?

Yes, you can use your external IP address to view your cameras and manipulate configuration via Web Browser. Our plug in will only work on Internet Explorer or Mozilla Firefox. Once one of those browsers are open, type in your external IP address in the URL bar. If the port forwarding is done correctly, it should bring you to your NVR log in page. Log in using the same credentials as you would directly on the system. After you’re logged in, click the link to download and install the plug in. Restart the browser and click the “All Main” button on the left-hand side, and it should bring up your camera streams.

LaView NVR setup and user guide

Read Also : LaView DVR User Guide

Can I use port forwarding to setup remote viewing for my NVR?

Yes, you can setup your system via port forwarding. Although, this setup is recommended for more advanced users. You will need to note the IP Address of the NVR/DVR. To obtain this, go to Main Menu>Maintenance>System Info>Network, your IP address will be the IPv4 address at the top. Then you’ll need to log into your router via web browser on a PC. Once logged in, you’ll need to add ports 80, 8000, and 554 to the port forwarding rules. For help with port forwarding for your router, contact the manufacturer or your ISP. There are also guides for a lot of various models of routers here https://portforward.com.

The port forwarding setup should look something like this:

Application   Start     End         Protocol   IP Address

DVR1                 80           80         TCP            192.168.x.x.

DVR2               8000      8000       TCP            192.168.x.x.

DVR3                554         554       TCP            192.168.x.x.

To make sure test the ports on www.canyouseeme.org, and if they are open you can add the information to your phone app.

LaView Net App Setup:

*Make sure Wi-Fi is off on the phone when attempting the remote view.

How do I change the camera names on my system?

To change the camera names go to Menu>Camera Management>Advanced>Basic>IP Camera Name. In that section, you can edit the “Camera Name” Option, please click apply at the bottom before selecting another camera.

How Do I Set up Remote Viewing for My Surveillance System?

Assuming you have the IP address of the NVR/DVR, there is a 4-step process to set up remote viewing. Learn more about remote view camera set-up here.

Are There Any Cameras that Also Allow Me to Monitor the Audio as Well as the Video?

Yes, we have multiple solutions available to our clients. Here is our most popular audio camera.

Does the Surveillance System Come with All of the Wires, Switches, and Accessories I Need?

Yes. The kit comes with everything you need to install the system and begin recording immediately, including  any necessary wire, PoE switch, or AC 12v adapter required for the system to operate.

How far Apart Can I Set up My Wireless Cameras?

The environment, particularly barriers such as cement walls, steel structures, or large trees, play a big role in transmission distance. A wifi camera will typically transmit well for about 150 feet outdoors and 50 feet indoors.

How do I connect my NVR to my Phone?

Please download and use LaView Patrol:

Note: The app set up is done on an Android device, the iPhone set up will be almost identical.

2. Click on the “BACK” button. Tap the “+ Device” option to add a device.

3. Enter IP address information and click “Save”. Your new device will be on the previous screen. To obtain his IP address go to Main Menu>Configuration>Network. Your IP address will be the “IP address”. (Please note: This setup will only work inside the local network. To enable remote viewing, setup port forwarding and use your WAN IP address from your network. See port forwarding instructions.)

4. Select new device and choose the channels you wish to see, click the Play/Live button.

How Do I find my system’s IP address?

To find your system’s IP address go to Main Menu>Configuration>Network. The IP Address at the top is your local IP. If your IP address is 0.0.0.0 or 192.0.0.64, this means your system is offline. There are a few causes from this, but usually it’s a bad ethernet cable or the cable is not plugged in properly to either the NVR or Router. If those are checked to be correct, try restarting your router by unplugging it for a minute and restarting the DVR.

Do I Need Internet to Activate My Wireless Security Camera System?

Not exactly. You can set up your wireless security camera system without any internet at all, as this is not a requirement to begin recording. In order to access remote viewing on your mobile devices, you will need a live internet connection.

Does the Surveillance System Come with All of the Wires, Switches, and Accessories I Need?

Yes. The kit comes with everything you need to install the system and begin recording immediately, including  any necessary wire, PoE switch, or AC 12v adapter required for the system to operate.

Are There Any Cameras that Also Allow Me to Monitor the Audio as Well as the Video?

Yes, we have multiple solutions available to our clients. Here is our most popular audio camera.

What are the Advantages of Installing a Wifi Security Camera System?

A wifi security camera system is significantly easier to install than a traditional system, because there is no need to run special wires to each wifi camera. This not only helps the day of installation, but also allows clients to position cameras in places they might not otherwise be able to place them.

How Do I format my HDD?

To format your HDD you’ll need to go to the Main Menu>System>Storage>Management Tab. Once in the HDD menu, highlight the HDD information. Then click on “Format” at the bottom. Please note this will delete all information off the HDD.

How do I playback my recordings?

To playback videos go to Main Menu>Playback. In that section choose your camera(s) on the right-hand side. Then double click any of the days on the calendar. This should automatically start playback for that day. Use the bar at the bottom to jump to a specific time during that day.

How Do I set up my recording schedule?

To set the recording schedule you’ll need to go to Main Menu>Configuration>Schedule>Record Plan. In that section, you’ll have access to each channel’s recording schedule. The camera’s will automatically start and stop, recording, at desired times. If you want to set up only motion recording to each camera, select “Setting” on the right-hand side for the desired day. Choose MD for Motion Detection for the day and set a desired time, if not all day. Then you can copy the schedule to other days at the bottom. Click apply then ok, then apply again. You can now click copy at the bottom and copy the schedule to other channels as well. Or choose another channel at the top to setup a different schedule.

How Do I upgrade my system’s Firmware?

Make sure to download your firmware from our website here: https://www.laviewsecurity.com/cms/download/

Once the file is downloaded, extract the file and place it onto a flash drive. Then connect the flash drive to a USB port on the NVR.
Please go to Main Menu>System>Maintenance>Version and select upgrade. Choose your Firmware file from the list.

How to I download videos off my NVR?

To download video footage you’ll need a flash drive inserted into one of the USB ports on the system. Then go to Main Menu>Backup. Once in the Backup page, you’ll need to select the USB device from the list. Then click on “Backup” at the bottom and you’ll have the file selector screen show up. Make sure AVI is checked, then proceed to backup. You can select a specific channel along with date and time you want to backup. Click on Add, then the list should update. Each file will have a start and end time. Check mark the files desired for back up and click backup at the bottom. Once the progress bar finishes, you now have the files on your USB drive.

I forgot the password for my system, how do I reset it?

Please email us at info@laviewusa.com to reset the password for this system. In the email please mention you need a password reset along with the model number and date that displays on the main view of the system. A technician will reply with some instructions and a temporary password for your system.

I have port forwarding setup, but my external IP address keeps changing. Can I fix this?

Yes, you can either contact your ISP and ask them for a static IP address or setup a DDNS. LaView does offer a free DDNS service that you can setup with these instructions:

To set up a DDNS please go to www.laviewddns.com and register.

After registering and creating your domain name we need to enable the DDNS feature.

Please go to Main Menu>App Center>DDNS.

Enable DDNS: √ (Checked)

DDNS Type: Laview

Domain Name: “yourdomainname”.laviewddns.com (“yourdomainname” is the name you created don’t use that or the “ “)

User Name: your email account used for www.laviewddns.com

Password: password used for www.laviewddns.com

Server IP: Laviewddns.com

Port: 8000

Please note, in order for the DDNS to work, port forwarding must be setup. You can now use your Domain name to access your system instead of IP.

I have some trees in my yard that are triggering my motion detection. How can I fix this?

You can setup areas for your motion recording within the camera’s configuration. Go to Main Menu>Configuration>Alarm>Set Area “Setting”. In that section, you’ll have a preview of one of the camera along with a red grid over it. You can clear the area and only draw specific areas with motion detection. Or you can just remove the areas by clicking and dragging over the red boxes. Everything in red will trigger motion, anything clear will not.

Which mobile app do I need?

-If you have DVR starting from LV-N52xxxx please download “LaView Patrol”

-If you have DVR starting from LV-N9xxxx, LV-D11xxxx, LV-D21xxx, or LV-T94xxxx, please download “LaView Net”

-If you have DVR starting from LV-D04xxxx, or LV-D51xxxx  please download “LaView Mobile”

The system worked seamlessly until last week when it suddenly shut off and now won’t come back on

Would suggestion you follow the instruction below for troubleshooting,

1.Please ensure the cameras are connected, would suggest you to connect them directly to the PoE ports at the back of the system.

2.At the day time, try to cover the camera lens with your hands to see if there is a IR red light on the problematic cameras. And please also check if the camera goes hot when it is connected.

3.The camera appears not to get powe if there is no light and heat. We will need to check if it is the camera/port/cable issue.

1.At first, please switch the problematic camera to the workable PoE ports to test. You can also go to your PoE Configuration setting to check the power.

2.If it still doesn’t work with another port, please exchange the cable to check again. If possible, you can also add the camera to another system to confirm the problem.

Please contact our support team for further support if it does not help.

What should I do if I connect a LaView Saturn Camera to LV-N96, LV-N95, LV-N98 series NVR but only get 720P maximum resolution in main stream?

If you only get 720p in mainstream, it means the IP camera is set to H.265. Please use the following instruction to switch the camera to H.264 compression.

What features are LaView Saturn Series Camera compatible with LaView (LV-N95, LV-N96, LV-N98, LV-N99) Series NVR?

LaView Saturn Series IP Cameras have many great features designed to work with LaView Saturn Series NVR. If you already have a LaView NVR and wish to add a LaView Saturn IP Camera, you can do so using this instruction. However, we recommend using LaView Saturn Series IP Cameras with a LaView Saturn Series NVR for best performance.

The following features of LaView Saturn IP Camera are compatible with LaView Series NVR:

The following features may NOT be compatible

How to reset LaView Saturn IP Camera

3. Press and hold the reset button for at least 5 seconds until the camera restarts, and then the camera will be restored to factory default settings.

How to connect a LaView Saturn Series IP Camera to a Non-Saturn Series NVR

5a. If you are connecting the camera to the NVR PoE port, set up the Target IP to 192.168.254.xxx (xxx being a random number from 2-254), and Gateway to  192.168.254.1, Subnet Mask 255.255.255.0. Then unplug the camera from the PoE switch or Router and connect it to the NVR using Cat5e cable.

5b. If you are connecting the camera via LAN, use DHCP or set up the IP address to your network range. For example: Target IP 192.168.0.217, Subnet 255.255.255.0, Gateway 192.168.0.1

6. Go the NVR Menu => Camera => Camera.

7. Click on the channel which the camera is connected to (ie if the camera is connected to port 3 on the back of the NVR, click on channel 3). If you are connecting the camera via LAN, Click on any unused channel.

8. Change ‘Plug and Play’ to ‘Manual’ and enter the camera IP address (192.168.254.xxx or 192.168.0.217 as in previous example)

9. Change protocol to ONVIF and Management port is 80

10. Enter user name and password you set up when you activated the camera in step 3.

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 Specification Sheet – NVR – LV-N9508Q8E

 Specification Sheet – Camera – LV-PBK80804C

 Quick Start Guide – NVR – LV-N9508Q8E

 User Guide – NVR – LV-N9508Q8E

 Firmware – NVR – LV-N9608C8E LV-N9616D6E v3.5.31

 Client – LaView Net Client for Windows

 Client – LaView Net Client for Mac

 Video Player – VSPlayer for Windows

 Video Player – VSPlayer for Mac

 IP Portal – IP Search Portal (SADP) for Windows

 Plugin – Web Component for Safari / Mac

 Technical Support Articles

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How do I connect my TVI system to my phone app?

Please follow these steps to setup your mobile device. You can watch the YouTube videos and follow along or follow the instructions bellow.

IPhone:

https://www.youtube.com/watch?v=zshaTac0ka8

Android:

https://www.youtube.com/watch?v=G1DtkrYLIas

LaView NET app:

*If using 4G/LTE with bad signal, you may not obtain a picture. Attempt using a strong signal.

LaView DVR User Guide

Read Also : Camius DVR installation and user guide

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How do I download videos off my TVI System?

To download video footage you’ll need a flash inserted into one of the USB ports on the system. Then go to Main Menu>Export>Normal. Once in the exporting page, you’ll need to select the channel the video was recorded on along with the starting time and end time to search for footage.

Then click on “Search” at the bottom and you’ll have some video previews show up. You can select any of the previews and play it on the top right hand side. When you know what files you’ll need check mark the box on the upper left hand corner of the preview window and click on “Export” at the bottom. Once the export is done, you’ll now have all the files on your flash drive.

How do I format my HDD?

To format your HDD you’ll need to go to the Main Menu>HDD>General. Once in the HDD menu, check mark the box to the left-hand side of the HDD information. Then click on “Format” or “Int” at the bottom. Please note this will delete all information off the HDD.

How do I playback my recordings?

To playback videos go to Main Menu>Playback>Normal. In that section choose your camera(s) on the right-hand side. Then double click any of the days on the calendar with either a dark blue or red on them. This should automatically start playback for that day. Use the bar at the bottom to jump to a specific time during that day.

I have everything plugged in, but all I see on my screen is “No Video”

The system should automatically pick up cameras once they are connected and have power. Be sure to check the power source for the cameras. If the power is connected correctly there may not be enough power be supplied. Cup your hands over the lens and if the IR lights turn on, then the camera has enough power. If not, you may need to try a different outlet for the cameras.

I’m having issues connecting my DVR to my phone.

Possible Fixes:

1.Please go to Menu-Configuration-Network and under the General tab make sure enable DHCP is selected, if it is not enabled then select enable and apply. If you had to enable it, restart the NVR and try the P2P setup again.

2.If you are still having issues, make sure DDNS is NOT enabled(unchecked). If DDNS is checked, uncheck it and apply then go back to Platform Access and disable P2P and apply. Once both are disabled, do a power cycle and reboot the unit. After the unit restarts enable P2P again, and do another power cycle.

3.Go to Extranet Access, Platform Access or DDNS and make sure LaView P2P is selected then apply, also make sure “Enable Stream Encryption” is disabled.

4. If none of these work, then it could be a network issue. Try to restart your modem/router by unplugging it for about 45 seconds. Plug it back in and restart the NVR, then try to reconnect your system to the P2P account.

How do I find my system’s IP address?

To find your system’s IP address go to Main Menu>Maintenance>System Info>Network. The IPv4 Address at the top is your local IP. If your IP address is 0.0.0.0 or 192.0.0.64, this means your system is offline. There are a few causes from this, but usually it’s a bad ethernet cable or the cable is not plugged in properly to either the DVR or Router. If those are checked to be correct, try restarting your router by unplugging it for a minute and restarting the DVR.

Which mobile app do I need?

-If you have DVR starting from LV-N52xxxx please download “LaView Patrol”

-If you have DVR starting from LV-N9xxxx, LV-D11xxxx, LV-D21xxx, or LV-T94xxxx, please download “LaView Net”

-If you have DVR starting from LV-D04xxxx, or LV-D51xxxx  please download “LaView Mobile”

My system keeps rebooting every few minutes. – LV-T93 units Only

You’ll need to upgrade the systems firmware to fix this issue. Try to upgrade the firmware immediately after the system has restarted to avoid a potential reboot during the upgrade process. Please follow the instructions below to do this.

Please download the firmware here: https://www.dropbox.com/s/yf6thpfyx04ag33/digicap.dav?dl=0

Once you have that file, put it on a flash drive and connect the flash drive to the DVR. Go to Main Menu>Maintenance>Upgrade and click on the Digicap file, then upgrade at the bottom. Once this is complete the system will reboot, and you’ll have the new firmware.

How do I find my system’s IP address?

To find your system’s IP address go to Main Menu>Maintenance>System Info>Network. The IPv4 Address at the top is your local IP. If your IP address is 0.0.0.0 or 192.0.0.64, this means your system is offline. There are a few causes from this, but usually it’s a bad ethernet cable or the cable is not plugged in properly to either the DVR or Router. If those are checked to be correct, try restarting your router by unplugging it for a minute and restarting the DVR.

I need to reset my password – LV-D04xxxxx

Please email us at info@laviewusa.com to reset the password for this system. In the email please mention you need a password reset along with the model number and date that displays on the main view of the system. A technician will reply with some instructions and a temporary password for your system.

How do I back up files off my DVR? – LV-D04xxxxx

To backup files on your DVR connect the USB drive to the USB port then go to Main Menu-Storage-Backup-Select USB device-Backup-Select “AVI”-Choose Start & End Time-Add-Select File-Start. Once the file has been backed up to the device please disconnect the USB drive.

How Do I set up recording on my DVR? – LV-D04xxxxx

Instructions:

2. Go to Main Menu>Configuration>Record>Record Plan>SET>Select period 1 for Normal(Continuous) or MD (Motion Detection) and then check the Select All box to copy the settings to the rest of the week. Click Apply then OK. If you’d like to set up a different schedule for each day, set the record plan for specific days individually.

3. Click the “Copy” button in the Record Plan section to copy the settings to all the other camera channels, press Apply and then Ok. All channels will have the same color scheme if this is done correctly.

How do I connect my DVR to my cell phone? – LV-D04xxxxx

Please use our point to point service. To get the P2P service working on the DVR go to Main Menu- Configuration- Network- make sure DHCP is checked (if not please check then click app. to apply). Then go to P2P under network and make sure that state says online (For model LV-KDT0808B7W go to Advanced-P2P service).

If it says the DVR is offline please check the Ethernet cable. Once P2P is confirmed online we will move to the LaView Mobile app that you can download from the Play Store or App Store. In LaView Mobile we will add a device with the “+ Device” then enter the Device ID and password shown in the P2P area. Make sure to save on the top right. Once you have your new device click on it then select 4 cameras and click the Play button. Live View should now start.

Please download the LaView Mobile app. Use the links below.

Android:
https://play.google.com/store/apps/details?id=com.vss.laview&hl=en

 Apple IOS:
https://itunes.apple.com/us/app/laview-mobile/id955357794?mt=8

For the Ipad use the HD version, this is for tablet use.
https://itunes.apple.com/us/app/laview-mobile-hd/id972423374?mt=8

LaView Mobile P2P Set Up
Note: The setup was done with an Android phone. The iPhone setup process is almost identical.

2. Click on the “+ Device” option.

3. Go to DVR, Main Menu>Configuration>Network>P2P then scan QR code or manually enter Device ID and password.

4. Press the “Save” button to be taken to the device list.

5. Select Device and select cameras. Press “Play” for Android or “Live” for iPhone to start live view.

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