To view a video showing the firmware upgrade process, click here.

1.1 Open Wisenet Device Manager from a computer connected to the same network as the camera.
1.2 Click on ‘Search’.

2.1 Select the device
2.2 Click on ‘FW’
2.3 Select ‘FW Upgrade’

3. Click on ‘File Open’

Note: You can also click the ‘Download’ button to have Wisenet Device Manager download the necessary firmware files.

4.1 Browse for the correct Firmware File.  Note that a downloaded firmware file is typically in a ZIP file.  You will need to first unzip the firmware file so that you can locate the .IMG file.
4.2 Click on ‘Open’

5. Click on ‘Upgrade’

6.1 Wait until the Status shows “Success” and the New version of the firmware is displayed.
6.2 Click on ‘Close’ to finish.

VMS & ONVIF Supported Device Firmware Version

1. VMS Supported Device Firmware Version

You can search a supported device list for 3rd party VMS through the below websites.

– Genetec: https://www.genetec.com/supported-device-list

– Milestone: https://www.milestonesys.com/support/tools-and-references/supported-devices/

– WAVE: https://wavevms.com/resources/compatible-devices/

And, in this kind of list, you may be noticed that some specific version of firmware are listed.

It looks that specific version of firmware only can support for the VMS, but it is not.

All Hanwha cameras are basically backward compatible, so you can think of them as Latest Firmware or Higher versions can support the VMS properly.

Please use the latest firmware, and let us know if you have any issues with the version.

How To Wisenet Firmware Update

2. ONVIF Supported Device Firmware Version

You can search ONVIF certification for our Wisenet Cameras through the below ONVIF website.

ONVIF: https://www.onvif.org/conformant-products/

The certified version on the list could be an older version when you are searching ONVIF certification.

In that case, please request a new ONVIF certification for the latest version of firmware.

How to Security Systems Firmware Upgrade: A Comprehensive Guide

Learn how to perform a security systems firmware upgrade with our step-by-step guide. Ensure your security systems are up-to-date and running smoothly.

Table of Contents

1. Introduction to Security Systems Firmware
2. Importance of Firmware Upgrades in Security Systems
3. Types of Security Systems That Require Firmware Upgrades
4. Understanding Firmware and Its Role in Security Systems
5. Preparing for a Firmware Upgrade
   • 5.1 Backing Up Your Security System
   • 5.2 Checking the Current Firmware Version
6. Steps to Perform a Security Systems Firmware Upgrade
   • 6.1 Downloading the Latest Firmware
   • 6.2 Uploading and Installing the Firmware
7. Post-Upgrade Procedures
   • 7.1 Verifying the Firmware Installation
   • 7.2 Restoring System Settings
8. Troubleshooting Common Issues During Firmware Upgrade
   • 8.1 Firmware Update Failed
   • 8.2 System Incompatibility Issues
9. Best Practices for Maintaining Security System Firmware
10. The Risks of Not Updating Security System Firmware
11. How Often Should You Update Your Security Systems Firmware?
12. Automated Firmware Updates: Pros and Cons
13. Choosing the Right Time for a Firmware Upgrade
14. FAQs on Security Systems Firmware Upgrade
15. Conclusion

1. Introduction to Security Systems Firmware

Firmware is the backbone of any security system, acting as the bridge between the hardware and software components. It controls the system’s fundamental operations and ensures that all parts function harmoniously. Understanding what firmware is and its significance is crucial before diving into the upgrade process.

2. Importance of Firmware Upgrades in Security Systems

Upgrading your security system’s firmware is not just about keeping up with technology; it’s about ensuring your system’s integrity, performance, and security. Firmware updates often come with patches for vulnerabilities, new features, and improved compatibility, making them essential for maintaining robust security.

3. Types of Security Systems That Require Firmware Upgrades

Various security systems, including surveillance cameras, alarm systems, access control systems, and home automation devices, require regular firmware updates. Each of these systems relies on firmware to operate efficiently and securely.

4. Understanding Firmware and Its Role in Security Systems

Firmware is embedded software programmed directly into the hardware of a security system. It dictates how the system behaves, processes data, and communicates with other devices. Without regular updates, firmware can become outdated, leaving your security system vulnerable to new threats and inefficiencies.

5. Preparing for a Firmware Upgrade

Before starting the upgrade process, preparation is key. This involves several steps that ensure the system is ready for the new firmware.

5.1 Backing Up Your Security System

Always back up your system settings and data before initiating an upgrade. This precautionary step ensures that you can restore your system to its previous state if something goes wrong during the update.

5.2 Checking the Current Firmware Version

Knowing the current firmware version helps you determine whether an upgrade is necessary. Most systems allow you to check the firmware version through the system’s interface or accompanying software.

6. Steps to Perform a Security Systems Firmware Upgrade

Upgrading the firmware of your security system can seem daunting, but following these steps can simplify the process.

6.1 Downloading the Latest Firmware

First, visit the manufacturer’s website or use the system’s software to download the latest firmware version. Ensure the firmware is compatible with your specific model.

6.2 Uploading and Installing the Firmware

Once downloaded, upload the firmware to your security system via a USB drive, SD card, or through a network connection. Follow the on-screen instructions to install the update, and avoid interrupting the process to prevent errors.

7. Post-Upgrade Procedures

After successfully installing the firmware, some post-upgrade steps ensure everything is running smoothly.

7.1 Verifying the Firmware Installation

Check the system’s firmware version again to confirm that the update was successful. If the new version is displayed, your upgrade is complete.

7.2 Restoring System Settings

If the upgrade reset any settings, restore them from your backup. This step ensures your system functions as expected with the new firmware.

8. Troubleshooting Common Issues During Firmware Upgrade

Sometimes, things don’t go as planned. Here’s how to troubleshoot common problems during a firmware upgrade.

8.1 Firmware Update Failed

If the update fails, restart the system and try again. Ensure that the firmware file is not corrupted and is compatible with your system.

8.2 System Incompatibility Issues

Incompatibility issues can arise if the wrong firmware version is installed. Double-check the firmware version and the model of your security system to avoid this issue.

9. Best Practices for Maintaining Security System Firmware

To keep your security system running optimally, follow these best practices for maintaining firmware.

• Regularly Check for Updates: Set a reminder to check for firmware updates every few months.
• Enable Notifications: Some systems allow you to enable notifications for new firmware releases.
• Test System After Update: Always test your security system after a firmware update to ensure all components are functioning correctly.

10. The Risks of Not Updating Security System Firmware

Failing to update your security system’s firmware can lead to several risks, including:

• Security Vulnerabilities: Hackers often exploit outdated firmware to gain unauthorized access.
• Reduced System Performance: Over time, outdated firmware can slow down your security system.
• Loss of New Features: Manufacturers often add new features to firmware updates, which you’ll miss out on if you don’t upgrade.

11. How Often Should You Update Your Security Systems Firmware?

There’s no one-size-fits-all answer, but as a rule of thumb, check for updates at least twice a year or whenever the manufacturer releases a new version. This ensures your system remains secure and up-to-date.

12. Automated Firmware Updates: Pros and Cons

Many modern security systems offer automated firmware updates, but this feature comes with both advantages and disadvantages.

Pros:

• Convenience: Updates are installed automatically without manual intervention.
• Timeliness: Your system stays updated without delay.

Cons:

• Lack of Control: You may not have the opportunity to back up settings before the update.
• Potential Downtime: Automated updates can occur at inconvenient times, potentially disrupting your system’s operation.

13. Choosing the Right Time for a Firmware Upgrade

Timing is crucial when performing a firmware upgrade. Choose a time when your security system’s downtime will have the least impact, such as during off-hours or when the premises are unoccupied.

14. FAQs on Security Systems Firmware Upgrade

1. What is firmware in a security system?

Firmware is a type of software embedded into the hardware of a security system, controlling its basic operations and functions.

2. How do I know if my security system needs a firmware update?

You can usually check for firmware updates via the system’s interface or the manufacturer’s website. If your system is experiencing performance issues, it might be time for an update.

3. Can I revert to the previous firmware version if something goes wrong?

Some systems allow you to revert to the previous firmware version, but this is not always possible. Always back up your system before upgrading.

4. Will a firmware upgrade affect my system’s settings?

In some cases, a firmware upgrade may reset your system’s settings. It’s important to back up your settings before performing an upgrade.

5. How long does a firmware upgrade take?

The duration of a firmware upgrade varies depending on the system, but it usually takes anywhere from a few minutes to an hour.

6. Are firmware upgrades free?

Most manufacturers provide firmware updates for free as part of their ongoing support for the product.

15. Conclusion

Upgrading the firmware of your security system is an essential task that ensures your system remains secure, efficient, and equipped with the latest features. By following the steps outlined in this guide, you can confidently perform a firmware upgrade and maintain the integrity of your security systems.

SwannView Plus app download and access

Installing SwannView Plus app

Changing stream settings

For smooth live streaming, it is highly suggested to set the substream’s bitrate to its lowest for the unit not to consume too much bandwidth and lessen intermittent connection if ever.

1.Go to MENU > Record.

2.Proceed to PARAMETERS > Substream.

3.Pick a channel on Camera.

4.Set the Video Quality to its lowest possible bitrate.
NOTE: lowest bitrate varies depending on the DVR or NVR.

5.Click on Copy to replicate the settings to other channels.

Getting network information

1.Access the MENU and go to CONFIGURATION > Network > General.

2.Check if Enable DHCP is checked. By default, it is checked meaning it is on DHCP.

3.You can write the UID code for you to have your own copy in case you’re away from the unit.

Testing internet connection on the phone

Adding the device and viewing it on the app

1.Tap the 3-bar icon located at the top left.

2.Tap the 3^rd icon to go to Devices.

3.Tap on the ‘+’ icon at the upper right.

4.Input the information it needs.

a.Alias: <any name>

b.Register Mode: UID

c.UID: <tap the QR code icon and scan the QR code on top of the unit>

d.User Name: admin

e.Password: <the password you set to the unit upon setting it up>

5.Tap on the save iconat the top right.

NOTE: To learn more about using the app, download a copy of the SwannView Plus Quickstart Guide.

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SwannView Plus for Windows

NOTE: This guide is for the following recorders : DVR-1500, 1525, 1550, 1575, 4300, 4350, 4500, 4900, 8075, 8050, HDR-8050, HDR8-8200, NVR-7000, 7090, 7095, 7200, 7250, 8000

If you’re having trouble with the size, placement or look of this software, please check out this article (link)!

Link for software user guide

Download Current Version – v1.02.00.50

Latest release version: 22/05/2017

When installing the software, you only need to select the Client module. The Client module is what you use to access the recorder and display images and footage. The other modules are optional and provided as-is (not supported).

Previous version: Download here

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How to change the resolution of the recorder (SwannView Plus)?

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NOTE: This guide is for the following recorders : DVR-1500, 1525, 1550, 1575, 4300, 4350, 4500, 4900, 8075, 8050, HDR-8050, HDR8-8200, NVR-7000, 7090, 7095, 7200, 7250, 8000

How to export recordings using SwannView Plus software?

NOTE: This guide is for the following recorders : DVR-1500, 1525, 1550, 1575, 4300, 4350, 4500, 4900, 8075, 8050, HDR-8050, HDR8-8200, NVR-7000, 7090, 7095, 7200, 7250, 8000

Choosing a download path

1.Open SwannView Plus software and go to SYSTEM > System Configuration.

2.Take note of the Saving Path of Video File as this is where you will go to retrieve the exported file. Default will be C:\SwannView Plus\video for Windows.
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a.If you want to change it, click the … icon at the right side and choose your destination.

b.Click on Save once you’re done.

Downloading recordings

1.Click on VIEW > Remote Playback or if you are on Control Panel, just look for Remote Playback.

2.Select a date on the calendar at the lower left.

3.Choose a camera (tick the checkbox beside the camera) you wanted to search at the lower left.

4.Hover your mouse to the box at the right and icons will appear. Click the Download icon.

5.Choose a file by clicking its check box at the left.

6.Click the Download button to start downloading.
NOTE: If the file is too big, you might want to wait for a while since files are being transferred over the network.

NOTE: Check this article to know how to play the recordings on your computer: How to play exported recordings on a computer?

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How to playback recordings (SwannView Plus)?

NOTE: This guide is for the following recorders : DVR-1500, 1525, 1550, 1575, 4300, 4350, 4500, 4900, 8075, 8050, HDR-8050, HDR8-8200, NVR-7000, 7090, 7095, 7200, 7250, 8000

Searching recordings

Playback recordings on SwannView Plus app

NOTE: This guide is for the following recorders : DVR-1500, 1525, 1550, 1575, 4300, 4350, 4500, 4900, 8075, 8050, HDR-8050, HDR8-8200, NVR-7000, 7090, 7095, 7200, 7250, 8000

Playback via SwannView Plus app

Searching recordings

Setup Email Alerts on SwannView Plus recorders

NOTE: This guide is for the following recorders : DVR-1500, 1525, 1550, 1575, 4300, 4350, 4500, 4900, 8075, 8050, HDR-8050, HDR8-8200, NVR-7000, 7090, 7095, 7200, 7250, 8000

Setup email information

Using the mouse connected to the NVR, right-click then go to MENU > Configuration .

1.Go to NETWORK > Email.

2.Decide on what email address you will use for the Sender.

Enabling Send Email per channel

Since setting up the email to the NVR is done and test email was successful, we now need to enable the feature to the channels we want to receive alerts from.

7.Click the gear  icon.

a.Set a schedule when the NVR will send alerts.

b.Click on Apply then OK to save the settings.

c.The image below shows that on Monday, it is set to send alerts the entire day if there is motion because the time is 00:00-24:00 (24hr format).

SwannView Plus software manual

NOTE: This guide is for the following recorders : DVR-1500, 1525, 1550, 1575, 4300, 4350, 4500, 4900, 8075, 8050, HDR-8050, HDR8-8200, NVR-7000, 7090, 7095, 7200, 7250, 8000

SwannView Plus software manual

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Unable to playback videos remotely using SwannView Plus software

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Searching for recordings

Have you tried searching for recordings? If not, make sure to read How to playback using the SwannView Plus software?

Preventing playback to stop working

NOTE: The following steps will change the quality of the recordings moving forward. 

Changing the bitrate

Play a single channel

Export recordings to a USB (SwannView Plus) 

NOTE: This guide is for the following recorders : DVR-1500, 1525, 1550, 1575, 4300, 4350, 4500, 4900, 8075, 8050, HDR-8050, HDR8-8200, NVR-7000, 7090, 7095, 7200, 7250, 8000

Connecting the flash drive to the unit

Ensure that you use a USB stick or flash drive (not external HDD) that has a capacity of 32GB or lower.

Search for recordings

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Exporting recordings

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NOTE: Check this article to know how to play the recordings on your computer: How to play exported recordings on a computer?

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How to access the DVR or NVR using hostname on SwannView Plus app?

NOTE: This guide is for the following recorders : DVR-1500, 1525, 1550, 1575, 4300, 4350, 4500, 4900, 8075, 8050, HDR-8050, HDR8-8200, NVR-7000, 7090, 7095, 7200, 7250, 8000

Port Forwarding

We need to make sure that the Server port and HTTP port of your DVR or NVR are open before we jump on mobile access. Here are few things to do.

1.Using a computer connected to the same router where your DVR or NVR is connected, open a browser and go to www.canyouseeme.org.

2.On the Port to check field, change 80 to 85 and click Check port. Do the same step for port 8000 and 554.
NOTE: 85, 8000, and 554 are the default ports of your DVR or NVR. 85 is the HTTP port, 8000 is the Server port, and 554 is the RTSP port. You can double check this information if you access your DVR’s menu and go to Configuration > Network > More Settings.

Installing SwannView Plus app

Changing stream settings

For smooth live streaming, it is highly suggested to use Substream when playing the videos. We will also need to set the substream’s bitrate to its lowest for the unit not to consume too much bandwidth.

1.Go to MENU > Record.

2.Proceed to PARAMETERS > Substream.

3.Pick a channel on Camera.

4.Set the Video Quality to its lowest possible bitrate.
NOTE: lowest bitrate varies depending on the DVR or NVR.

5.Click on Apply to save the settings.

6.Re-do the steps for other channels.

Setting up a DDNS or hostname

1.Access the MENU > Configuration.

2.Proceed to NETWORK > DDNS.

3.From there, fill up the information needed.

Testing internet connection on the phone

Adding the device and viewing it on the app

1.Tap the 3-bar icon located at the top left.

2.Tap the 3^rd icon to go to Devices.

3.Tap on the ‘+’ icon at the upper right.

4.Change the Register Mode to IP/Domain.

5.Input the information it needs.

a.Alias: <any name that you like>

b.Address: <the DDNS or hostname you registered>

c.Port: <Server port of the DVR or NVR>

d.Username: admin

e.Password: <the DVR or NVR’s password>

6.Tap on the save  icon at the top right.

How to enable audio recording (SwannView Plus)?

NOTE: This guide is for the following recorders : DVR-1500, 1525, 1550, 1575, 4300, 4350, 4500, 4900, 8075, 8050, HDR-8050, HDR8-8200, NVR-7000, 7090, 7095, 7200, 7250, 8000

Enable “Record Audio”

(temporary image)

More Settings

How to play exported recordings on a computer (SwannView Plus)?

NOTE: This guide is for the following recorders : DVR-1500, 1525, 1550, 1575, 4300, 4350, 4500, 4900, 8075, 8050, HDR-8050, HDR8-8200, NVR-7000, 7090, 7095, 7200, 7250, 8000

Choose the software to play .mp4 file

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SwannView Plus

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VS Player

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 Other media player

*VLC is an open-source, self-contained media player that can play a variety of media without additional downloads or configuration. Please see their website for more information.

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Installing SADP Tool

Download the software

The first step is to download the necessary software to your PC. A link to the software is below.

SADP Tool

Installation procedure

After you have acquired the software, proceed to install it. The software has a generic installation procedure that most computer users should be familiar with.

Immediately upon running the software, you may receive this prompt. This is a Windows security prompt, to make sure that malicious software cannot be installed without your knowledge. Click Yes to continue.

The installer opens to this window. Click Next.

Choose language and hit Next.

The default location is displayed here. You may choose a custom location if you wish.

Click Next.

Click Install to commence the installation. A progress bar will appear.

https://www.dropbox.com/s/o1m68wjz1d6i9tv/SADP_Install_4.JPG?dl=1

Once the installation is successful, you will be asked to create a Desktop Shortcut. Click Next.

Leave the checkbox ticked to immediately run the software after installation. Click Finish.

Using the software

The first time you run SADP, you may receive this prompt. As the SADP software requires network access, Windows Firewall will detect that activity and request your permission for the software to access the network. Do not adjust the check boxes. Click Allow Access to continue.

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Playback via SwannView Plus software

Searching your recordings via SwannView Plus software

1.Open SwannView Plus software and go to Control Panel, click

on Remote Playback.

 NOTE: If Control Panel is not available, click View (top) > Control Panel

2.Select a channel (checkbox) – a selected channel will be checked

3.Choose a file type (dropdown) – you can leave it on All to show all recorded files.

4.Set a date – Choose a month, year, then date that you want to search.

5.Click on Search.

6.Pick a time – click an area on the timeline below and it will start playing the file.

SwannView Plus Quick Start Guides

Please download the quickstart guides (QSG) for SwannView Plus app for PC and Mobile depending on your language below.

Available languages are English, French and Spanish as noted in the file names.

Unable to playback videos remotely using SwannView Plus app

Searching for recordings

Have you tried searching for recordings? If not, make sure to read How to playback using the SwannView Plus app?

Preventing playback to stop working

By Changing the bitrate

NOTE: The following steps will change the quality of the recordings moving forward. 

Changing bitrate via Menu

For us to do this, use a mouse and monitor connected to the DVR or NVR, right- click on your mouse and access the Menu > RECORD.

1.Go to Parameters > Substream.

2.Change Camera with the channel you want to update.

3.Change the Video Quality to its lowest.

4.Click on Apply to save the settings.

5.Repeat steps 2 to 4 for other channels or click Copy to copy the settings to other channels.

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Is the fan noise on my DVR NVR recorder normal?

Q- Is the fan noise on my recorder normal?

A- Digital or network Vide Recorder’s fan is comparable to one in a mini PC, and the sound coming out of the vent that you may hear is a sign of a DVR that’s working well.

The working fan indicates that the trapped heat is being dissipated, and the DVR can record 24/7 on the hard drive, and without this cooling mechanism, the DVR and hard drive’s life span will be shortened.

How to add IP Camera to Camius DVR (Advanced Security XVR)

Camius Trivault DVR recorders are designed to support analog security cameras via coaxial wiring and IP cameras over the Network. To add an IP camera to Camius DVR, you’d need to add PoE cameras to your local Network. Then, connect a regular network or PoE switch to the LAN port of the Camius DVR. Based on the example of a Camius 16-channel DVR, the connecting diagram illustrates this process. This system allows users to quickly and seamlessly integrate analog and IP cameras, providing greater flexibility in security camera selection.

If you are not using a PoE (power-over-ethernet) switch or a PoE injector, you can power the IP camera by connecting a UL-listed 12VDC-2AMP power supply to the DC plug on the camera and an ethernet cable between the IP camera and the router or switch on your local network.

Camius TRIVAULT4K2168R Connection Diagram

Camius TRIVAULT4K184R, TRIVAULT4K184R2 Connection Diagram

Navigate to the DVR’s Menu >> System >> General >> Mode >> Set to XVR and Apply.

Wait 1 to 2 minutes for the surveillance DVR to reboot in a hybrid XVR mode. This switch will reset the Configuration and Password.

There are a few ways to add IP cameras to the DVR, and we will describe them below.

Adding IP Cameras in the Start Wizard

While in the Start Wizard, navigate to the Network>> Date/Time >> IP Cameras.

Click the Search button to add compatible IP cameras on your local Network. Next, select the IP camera(s) you want to add, and then click the arrow icon to add them to the DVR, followed by the Next button.

Select the suitable Protocol from the dropdown (Private is for Camius IP cameras), enter the IP camera(s) credentials (User Name and Password), and click Add. Green status indicates a successful connection; grey status could show a password or network error.

Adding an IP camera while in the DVR’s Setup Menu

If you add IP cameras to DVR’s menu, navigate to Channel >> IP Channels.

Select the IP camera you wish to add, click the ‘Add‘ tab or use a plus button.

The ‘Add IP camera‘ window will pop up with IP camera details.

How to add IP Camera to Camius DVR (Advanced Security XVR) 21

Once the IP camera is added to the DVR, it will appear under the IP channel list. The green state means the camera has been added successfully. A grey color state means the IP camera needs attention, and when you click on the state icon, it will indicate if the error is caused by a wrong IP camera username/password or if it has a network issue.

To avoid network issues, make sure that your camera, DVR, and router are on the same IP address segment, e.g.

How to add IP Camera to Camius DVR (Advanced Security XVR) 22

Using the Camius XVR system, users can quickly and seamlessly integrate analog and IP cameras, providing greater flexibility in security camera selection. In addition, Camius Hybrid 8-Channel DVR recorders support up to 12 and 16-channel DVRs and up to 24 HD cameras, making a scalable solution for residential and commercial surveillance needs.

It is important to note that the cameras’ quality will significantly impact the system’s overall performance and effectiveness. Of course, high-quality cameras will provide better images, enabling more effective monitoring and surveillance, but also, Camius IP cameras offer intelligent motion, sound, and AI detection. Other manufacturers’ IP cameras are usually limited to basic video motion detection.

How to install a hard drive in a Camius DVR or NVR?

Installing a hard drive in a DVR (digital video recorder) or an NVR (network video recorder) (DVR NVR for short) is a relatively straightforward process. Still, it is essential to follow the steps carefully to ensure proper installation and prevent damage to the equipment. Here is a step-by-step guide on how to install a hard drive in your surveillance DVR or NVR recorder.

Camius network and hybrid digital video recorders accept 3.5″ and 2.5″ SSD internal hard drive disks. While 8 channel DVR and NVR recorders accept a single hard drive up to 10 TB in capacity, 16-channel DVR and NVR recording, along with 32-channel NVR will support a 14TB hard drive on each SATA port. 

Visit this link to see the tested and recommended hard drives, CLICK HERE

1 – Gather Tools and Equipment

You will need a Phillips head screwdriver, the hard drive you want to install, and any necessary screws (when you order a DVR or NVR from Camius without a pre-installed hard drive, the product box will include a set of screws for the hard drive disk installation).

2 – IMPORTANT: Make sure your DVR / NVR is unplugged and powered off

3 – Removing the Top Cover or the Video Recorder

Remove any screws from the Recorder’s top cover (chassis) using a Philips head screwdriver. Carefully remove the top chassis and set it aside (picture 1)

Picture 1 – 8 channel DVR

4 – Insert the Hard Drive

Place the hard drive into the hard drive bay, ensuring the drive is oriented correctly and appropriately seated.

5 – Connect the SATA Data and Power Cables

Connect the Data and Power cables to the two hard disk drives and place the hard disk drives on the video recorder’s case. The Data cable connects the hard drive to the DVR NVR’s motherboard. Locate the SATA port on the DVR’s motherboard and connect one end of the SATA cable to it. Then, connect the other end of the cable to the hard drive. The SATA Power cable provides power to the hard drive. Locate the SATA Power cable and connect one end to the hard drive and another to the Power Supply (pictures 2 and 3)

Picture 2 – Power and Data Cables on the Hard Drive

Picture 3 – Power and Data Cables on the DVR or NVR recorder’s board

Read Also : LaView NVR setup and user guide

6 – Secure the hard drive with srews

Carefully flip the video recorder case and secure the hard disk drives to the recorder with the four (4) screws if it is one SATA HDD (pictures 4 and 5) and eight (8) screws for the 2 SATA HDDs (picture 6)

Picture 4 – DVR with one internal SATA bay

Picture 5 – DVR with one internal SATA bay

Picture 6 – NVR with two internal SATA bays

7 – Return the DVR NVR top cover

Place the top cover on the DVR NVR and secure it with the screws (picture 7)

Picture 7 – DVR with one internal SATA bay

8 – Power on the DVR NVR

Power on the DVR NVR and allow it to boot up completely. If the hard drive was installed correctly and is in working condition, it should be recognized by the DVR and ready for use. Remember to format the hard drive (here is the guide on how to format the hard drive). Ensure that you use the power supply with the Camius video recorder.

IMPORTANT: Some users may find an issue when the hard drive is not recognized or not showing on the DVR. One of the primary reasons could be a wrong or defective recorder’s power supply.

That’s it! Your DVR NVR should now have a new hard drive installed, allowing it to store more video footage. Follow these steps carefully and seek additional assistance if you encounter any difficulties.

How to adjust my DVR NVR monitor resolution?

Camius video surveillance DVR NVR camera recorders have HDMI and VGA video output to live video feed on your monitor.

VGA output supports a max resolution of 1080p, while the HDMI video output 4K video resolution. So if the monitor you use with the Camius DVR or NVR recorder is capable of 4K and the camera, you can view live videos in 4K.

TRIVAULT4K2168R

How to adjust my DVR NVR monitor resolution? 19

IPVAULT1128PR

Two ways to adjust the DVR NVR monitor resolution

You can adjust the DVR NVR monitor resolution in the Wizard Setup mode or by navigating to Setup >> System >> General >> Output Configuration.

While in ‘Wizard Setup’ mode, choose an output resolution that matches your monitor. The DVR should adjust the output resolution automatically to match the best resolution of your monitor at the system startup. 

Please note that some legacy monitors could fail to communicate their acceptable resolution. In this case, please manually plug the video surveillance DVR into a newer monitor and change the resolution to the lowest setting, then save and plug the older monitor back to see if it’s supported.

After completing the Start Wizard, you can further adjust the Display Output Resolution using the following Menu Path: Setup – System – General – Output Configuration.

Select the output resolution suitable for your TV/Monitor. 1080P(1920 x 1080) will suit most monitors. If your DVR supports 4K output resolution, you can select either 2K (2560 x 1440) or 4K (3840 x 2160) to take advantage of the higher resolution that your 4K TV provides.

You can also adjust the size & position of the display screen to match your monitor/TV by using the ‘Scale and Offset’ feature; click the tab ‘Setup,’ which allows you to:

Click once or long-press the left button of your mouse on the arrow to adjust the size and position, or you can scroll the supplied USB mouse’s wheel to adjust. Click the right button of your mouse to exit, and click Apply to save your modifications.

How to reset the DVR and NVR video recorder to default factory settings

To reset DVR or NVR to default settings, navigate to the left bottom of the screen to the main menu. Select Setup >> System >> Maintenance >> Load Default

Here you can select the setting you wish to set to default. If you do not wish to reset the password, do not check the System boxes. Please note Load Default settings do not format your hard drive.

You’d need to enter the system password in the Authentication pop-up window (picture 1), which will lead to restarting your recorder (picture 2).

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Picture 2

Navigate to Setup >> System >> Maintenance >> Reset Settings (Picture 3), where you can not select settings to reset so that it will reset your system completely, including the login credentials. You can choose ‘Format HDD‘ if you wish to format your hard drive, leading to erasing any recorded footage.

Picture 3

How to change your DVR and NVR password and add a user

You can update the ‘admin’ password by clicking the ‘User Edit’ button. You will need the admin’s current password to authenticate the new password.

Camius NVR and DVR recorder have an advanced user management feature to add multiple users to the system and control their permissions. System administration (admin) can add users, edit their permissions and delete them.

Navigate to the Main Menu in the bottom left corner, select System >> Multi-User (picture 1)

Picture 1

How to add a user to Camius NVR or DVR recorder 15

Click on the Edit icon in the User Edit column and select ‘Enable‘ in the User Enable tab. You can change the User Name or keep it as ‘user1‘. Create the new user password, confirm it, and click on the ‘Save‘ tab (pictures 2 and 3)

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Then click the gear icon in the last Permission column to open the User Permission dialogue. Select (tick checkbox) the permissions you wish to grant to the new user. Click Save (picture 4)

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How to troubleshoot if my DVR is not powering on?

If you’re having trouble with your DVR not powering on, here are some recommended troubleshooting steps:

Step 1 – Check the LEDs on the front panel, a steady green LED (PWR) means your DVR is powered on normally, and a blinking red LED (HDD) means ongoing recording on the hard drive. 

8 channel DVR

16 channel DVR

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Step 2 – Check the sounds coming out of your recorder. A faint fan sound and a faint hard drive sound are normal, and a click sound when you plug in the DC connector and turn on the switch is typical.

Step 3 – If you have the green LED on but no output on the monitor, follow these steps:

Step 4 – Check the power outlet and the power supply unit of the DVR. If the power supply doesn’t have any LED indicator or the LED light is very faint and not bright green, and there is no fan sound coming from the DVR, the power supply may need replacement. If your DVR has running hardware warranty, please contact us. If the DVR is covered with warranty, you can order a new power supply on Camius site.

Why can’t I access my Camius IP cameras, DVR, and NVR on my Camius View app? 

If you can not access your Camius IP cameras, DVR (digital video recorder), or NVR (network video recorder) on the Camius View smartphone app, please check the below:

1 – Check if you are using the latest version of the Camius View app

On the App’s ‘Devices‘ page, make sure your recorder is added using P2P (ID) instead of IP (IP Address), and if in doubt, delete it and add it again. 

In the Media Port, make sure to enter the right port number:

2 – Make sure you’re connected to a reliable network on your phone 

3 – Check if your Camius IP camera or recorder is connected correctly to the LAN (Local network).

4 – Check for the IP address conflict

5 – Reset the Network settings of your Camius device

Navigate to Setup >> System >> Maintenance >> Load Default >> check the Network box and Apply

Camius Trivault DVR (local interface via HDMI)

Web browser view

6 – Check the Camius device network status 

Navigate to Setup >> System >> Information and check the Network Status if it shows ‘Connect success’.

If the above steps don’t help, submit a support request and include the device model number and the current ’Firmware/Software Version,’ which can be found using the Camius Device Config Tool

HDMI interface: DVR / NVR information is available under Setup >> System >> Information

Web browser view: information is available under Remote Setting >> System >> Information (web browser view)

7 – Wrong Password 

Before you add the Camius security device to the app, make sure to set a password  following the below setup guides:

We got you if you lost your IP camera or DVR NVR recorders password. Follow the below links on how to reset your device password:

You can not set a password on your Camius device using the Camius View app. 

Can I install an SSD hard drive instead of a regular one on my Camius DVR and NVR? 

The answer is ‘Yes.’

Camius recorders are compatible with 3.5″ and 2.5″ SATA (Serial Advanced Technology Attachment) and SSD hard drives (Sold-State Drive). 

Can I install an SSD hard drive instead of a regular one on my Camius DVR and NVR?  3

How to disable menu logout on the DVR and NVR?

Certain Camius device users prefer to remain logged into the menu of their DVR or NVR without re-entering their login credentials unless necessary. To achieve this, you can follow the steps outlined in this guide.

Move the mouse cursor to the bottom left, and click the main menu button: Setup >> System >> General >> Menu Timeouts >> Off >> Apply.

Optionally, you can set a different time for menu log-out as well. This guide applies to Camius NVR and DVR recorders.

It’s important to note that the web browsers will log you out of the session after some time (even if you set the number of sessions), as this function is implemented by the web browsers to enhance security.

To assist you in managing your login details more conveniently, consider using a password manager such as LastPass or similar services with browser extensions available. These services can help you securely store your login information (such as IP address, username, and password) and provide easy access even after your browser session expires.

You can also use VMS software on your desktop to add the DVR using a P2P ID and access the DVR’s ‘Remote Setting’ within the VMS; follow this guide on how to add the DVR to the software.

How to add IP cameras on a network that are not connected directly to the NVR’s PoE ports?

For the PoE-enabled NVR, connect Camius IP cameras via the internal NVR’s PoE ports and/or external LAN (WAN) port using the below-described model 2 or 3:
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Camius PoE NVR is optimized for Camius PoE cameras making the whole setup process plug-and-play; the NVR assign a unique IP address to each Camius PoE camera and adds them automatically.

NOTE: Connecting multiple cameras via a switch or router to the PoE port is not recommended. One PoE port supports one IP camera.

The below steps are based on the NVR’s local interface via HDMI video output. Navigate the mouse to the screen’s left bottom corner and click on Setup, followed by Channel >> IP Channels.

In the below menu, you configure the connection of wired IP cameras.

Click Search to search for IP cameras from a local network, click Add to add an individual IP camera, and click Add All to add all IP cameras.

Below we will describe a few ways to add IP cameras from a local network using an external LAN (WAN) port.

IP channels menu description:

Select the suitable Protocol from the dropdown (Private is for Camius IP cameras), enter the IP camera(s) credentials (User Name and Password), and click Add. Green status indicates a successful connection; grey status could show a password or network error.

Green color State means the camera is added to the NVR

Grey color state icon means the IP camera failed to connect to the NVR. Click the gray icon to show the failure reason:

Option 1 – Adding IP Cameras to the NVR within the LAN (local area network )

If you want to connect to an IP camera from LAN (Local Area Network), please make sure your NVR is well-connected to the LAN and the IP camera you want to add is in the same network segment as your NVR.

If you want to add all channels manually, click the dropdown arrow next to Switch Mode and select “Manual.” 

If you want to add an individual channel manually, click the Edit Pencil-shaped icon in the Channel list, and then click the drop-down arrow next to Switch Mode to select “Manual” and click OK to save.

Option 2 – Adding an individual IP camera in the LAN (Local Network area)

STEP 1- Click the Search button; all available cameras in the LAN will be displayed, 

Optionally you click the Add plus-shaped green icon  in the IP channels list to add a camera to an individual channel. Click the Search button to show all available cameras in the LAN.

STEP 2 – Select the camera you want to add and then click Add button. Next, insert the user name and password of the camera and click Add button.

STEP 3 – You will see the added camera in the IP channels list

Option 3 – Add Multiple IP Cameras within the LAN

STEP 1- Click the Search button to display all available cameras in the LAN click Add All button, and the NVR will search & add all available cameras in the LAN.

STEP 2 – Select the cameras from the search result and click “Add.” You would need to input the username and password of the cameras. Please ensure all the cameras you want to add use the same username and password. Otherwise, the cameras with different user names and passwords cannot connect.

STEP 3 – The added cameras will show up in the channel list.

Option 4 – Add IP Cameras from another NVR in the same LAN (Local Area Network)

The NVR allows adding IP cameras from other Camius NVRs in the local network.

STEP 1 – Click the Search button to display all available devices in the LAN. There is an Edit icon (blue plus)  if the device is an NVR.

STEP 2 – Click the Edit icon (blue plus) and select the camera channels one by one or check the box to select all cameras. Click the icon X to go back to the Search list.

STEP 3 – Select the NVR in the search list and click the Add button.

STEP 4 – Input the Username and Password of the NVR and then click Add button

STEP 5 – The added cameras will be displayed in the channel list

Option 5 – Add IP Cameras from the Internet

If your NVR is connected to the Internet, you can add cameras with a WAN (Wide Area Network) IP address.

STEP 1 – Click Add button on the search page.

STEP 2 – Input the IP address or Domain name, Alias (name of the IP camera), Port, Protocol (choose the protocol of the IP camera from the dropdown menu: Private, Onvif or RTSP), User Name & Password of the IP camera.Tap the Add button to add the camera.

To avoid network issues, make sure that your camera, NVR, and router are on the same IP address segment, e.g.

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How to configure Camius NVR using a web browser?

To quickly find the Camius DVR (digital video recorder) or NVR (network video recorder) IP address, visit camius.com/support to download and install the Camius Device Config Tool.

Web browser access

Click on the Camius NVR or DVR’s local IP or type it into your browser’s address bar. The latest Camius surveillance security camera recorders work with multiple web browsers, including Edge, Google Chrome, Mozilla Firefox, Edge, and Safari, and include the following models:

Use your admin username and DVR or NVR password to log in. Your recorder’s Configuration is under Remote Settings.

You can check the ‘Web Compatibility Mode‘ in the Camius NVR/DVR and even IP camera settings (this can be done from the Camius recorder’s local user interface (Via HDMI/VGA) and in the web browser viewer.

The below picture is based on the IPVAULT1128PR’s web browser view

Accessing web client through VMS software

For certain Camius DVRs, NVRs, and IP camera models, we recommend installing the VMS Software on your Windows or Mac computer to access the device’s remote settings since the VMS software has a built-in web client using the P2P ID. Here is the link to the guide on how to add the device to the VMS software. This applies to Camius IPVAULT2320P16N, SCOUT20PTZ, GUARDMA

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Welcome to our updated comprehensive how-to guide for getting started with your Hikvision IP CCTV system. IP systems are taking over the surveillance world and whether you’re setting up your brand new Hikvision system, or you need help adding more cameras to an existing setup you have, the step-by-step guides in this Megaforum should be all you need to get up and running!

Part 1: How do I install a Hard Drive in a Hikvision NVR?

Any setup with an NVR will need a hard drive to function as it is what all your footage is saved to. The WD Purple Drive is our go-to recommendation for the vast majority of IP setups as it designed with the high workload requirements of 24/7 surveillance solutions in mind. Please see the guide on picking the right HDD to better understand your storage needs and why we don’t recommend using HDD’s that aren’t optimised for use in a CCTV system.

Please see the five simple steps below for getting your hard drive installed into your NVR:
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Step 1:
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Firstly, you’ll need to locate and remove the screws that secure the NVR’s casing to the base so that you can access the inside of it. Typically, you’ll find two of these screws on the back of the unit and, depending on the NVR model, more on the sides – Do not lose these screws!​

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Step 2:
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Once inside, your NVR will look something like this. The parts in here you’ll need to identify are the:​

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Now look at your HDD – fewer things to identify here:​

Step 3:
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Get your hard drive and NVR connected – You can screw the drive into its bay in NVR first if you wish, but it’s normally easier to wire everything up first. Plug one end of the SATA interface cable into the HDD and the other into the corresponding port on the motherboard, then do the same with the SATA power cable. If the power cable has come already connected to the motherboard, then just plug the other end into the HDD’s SATA power port.​

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Step 4:
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You now just need to screw the HDD into the bottom of the NVR via the screw holes located in the HDD and corresponding holes in the HDD bay (insert the screws from underneath the NVR into the HDD inside – it can be a bit fiddly).​

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Step 5:
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Finally, screw the NVR’s casing back onto the base. Your HDD is now installed and ready to be formatted during the initial NVR setup, which is explained in Part 2.​

Part 2: How do I complete the basic setup of my Hikvision NVR?

You now need to configure the NVR so that it’s ready to connect to your network. Don’t worry – this is simpler than it sounds. This initial setup is simplest when done on the local GUI, using a directly connected monitor. The following steps walk you through this initial setup process:

Note – Avoid plugging anything into the back of the NVR until instructed to do so in this tutorial.

Firstly, you’ll need to look at the back of your NVR and make sure you can identify the following parts that are needed for this stage:
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[1] – PoE (Power over Ethernet) ports (Most Hikvision NVRs have PoE ports which will power any camera via the network cable. Those that do not will require you to connect the camera across remotely, using a separate PoE injector or switch for power.)
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[2] – VGA display port
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[3] – HDMI display port
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[4] – USB port(s) (and mouse – one should come included with the NVR)
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[5] – LAN port (and ethernet cable – Cat5e or Cat6 is fine)
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[6] – Kettle power socket (the power lead is included with the NVR)​

Now, follow these steps. It is easier if you leave your cameras disconnected until prompted later in this guide:

Step 1:
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Plug the kettle plug into the power inlet to connect the NVR to a power supply.​

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Step 2:
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Connect your NVR to a display (this can be any monitor or television) by connecting either an HDMI or VGA cable from the monitor to the corresponding port in the back of the NVR.​

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Step 3:
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Plug your USB mouse into one of the NVR’s USB ports.​

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Step 4:
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Use an ethernet cable to connect your NVR to your local network – Plug one end of the cable into the RJ45 ports into a network access point (such as an ethernet port on your router), and the other into the LAN port in the back of your NVR.​

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Step 5:
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Turn the NVR on and let it boot up. Ignore the beeping noise, it’s completely normal and just the NVR telling you that it isn’t properly configured yet.​

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You may get a prompt to adjust the NVR’s resolution to match the connected display, click “yes” to view everything in the best resolution supported by your display.​

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Step 6:

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Set your language when prompted.​

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Step 7:
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Set a password for the NVR , as well as a “Channel Default Password”, which will be passed onto any inactive device that is directly connected to the NVR’s PoE ports. We recommend keeping these passwords the same for simplicity’s sake. It’s key that you set a password that the NVR defines as strong and that you remember this password, as resetting the passwords on Hikvision devices can be a hassle that you want to avoid, if possible.​

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Note – If you have lost your password then please see our guide on How to Reset the Password of your Hikvision Camera/NVR in 5 steps using the SADP Tool​

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Step 8:
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Now set a valid “reserved email” address for the NVR, which Hikvision will use for verification if you need to reset your password.​

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Step 9:
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Next, set an unlock pattern of your choice by using your mouse to draw any shape you like – you will be asked to do this twice to confirm the pattern. This will be used to quickly login to your NVR in the local GUI.​

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Step 10:
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Now, set your time zone, your preferred date format, and date/time.​

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Step 11:

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On the Network Setup page:​

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Leave the “NIC Type” as it is.​

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Either leave the “Enable Obtain DNS Server” box ticked, or untick it and use one these recommended public DNS servers.​

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It is best to leave the “Enable DHCP” box unticked here. Instead, set the “IPv4 Address” of the NVR to an unused IP address on your network, which is within your gateway’s range. Your Gateway will typically be the IP address of your router. E.g. if your router’s IP address is “192.168.1.1”, you’ll want to give the NVR an IP address within the range of “192.168.1.x”, where “x” is any unused address between “2” and “254”.​

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Note – DHCP can be left on during this stage of the setup to automatically assign your NVR an open IP address if you like, just be sure to turn it off again once your system up and running. To disable it again once set up, just go to: ​

System/Configuration→ Network → TCP/IP → DHCP Off → Apply​

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Input the Subnet Mask of your network (typically it’s “255.255.255.0”) and “IPv4 Default Gateway”. If you’re unsure of these, see the below articles which explain how to check what they are and if a particular IP address is available:​

How to setup Hikvision IP CCTV System

How-to: How do I find my router and PC’s IP address using a Windows PC?​

How-to: How do I find my router and Mac’s IP address using a Mac?​

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The “Internal NIC IPv4 Address” can be left as it is, this just refers to the NVR’s own LAN address (so Plug and Play cameras will use IP addresses on this range).​

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Step 12:
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You can now stop the annoying bleeping! Select your hard drive(s) from the list and click “Init” to format it, and then “Next” when the formatting has completed.​

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Note – This will completely wipe the drive, so please make sure that any that are being reused to not have data that you might need on them. ​

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Step 13:

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The next page is for the Camera Setup. As mentioned earlier, we recommend connecting any cameras after the NVR setup process has completed, so you can skip this page.​

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Note – Please see part 4 for the instructions for adding cameras to your NVR after the initial setup. ​

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Step 14:
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You will now be taken to the platform access page. Again, skip through and leave this for now.​

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Note – Please see part 12 for adding the NVR to the Hik-Connect app, which revisits this page. ​

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Step 15:
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Finally, you’ll be taken to the Change Password page and given the option to set a new admin password. Ignore this, unless you actually want to change your password. Remember, your admin password is different from your activation password, which you’ll need to use when activating individual cameras on your network.​

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Click “Exit” and “Yes” on the “Exit Wizard” popup.​

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That’s the initial setup of your NVR complete. You should now be taken to the NVR’s live view page (you won’t see your cameras until these are connected in Part 4), with your main navigation menu at the top of the screen.​

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Part 3: How do I find my Hikvision device and edit its network settings?

You probably want to be able to view your camera feeds remotely wherever you are; either in a web browser, the iVMS-4200 software, or the Hik-Connect mobile app. All IP CCTV devices communicate over your LAN (local network) and have a unique location on the network. So, you will need to be able to locate where the device you want to view is and make sure it has the right settings for it to work on your LAN. You will then be able to access the device from a PC or mobile device, and connect it with the rest of your CCTV system.

Please follow the steps beneath to find and correctly set your Hikvision device’s network settings.
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Step 1:
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The first step is to work out if you need Hikvision’s SADP tool or not. If you only need to discover and access an NVR and some Plug and Play cameras connected directly to its PoE ports, then you don’t need to use it.​

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If you aren’t using the SADP tool:​

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Or, on the NVR’s local GUI (Graphical User Interface – when operating the recorder from a connected monitor and mouse), go to:​

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System → Network → TCP/IP​

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Here, you can view and change the NVR’s network settings to match your LAN which is explained in step 2 – you can then ignore the rest of the steps.​

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If you are using SADP:​

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If your cameras are connected to your LAN, rather than to an NVR’s PoE ports, you will need to install the SADP tool. This scans for all Hikvision devices on your LAN by their MAC addresses. Now, follow steps 2-5 below.​

Step 2:

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You now need to identify some of your LAN’s settings, which you need to set to match on your devices.​

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From a Window’s PC, you will need to use the Command Prompt tool to find these.​

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If you’re using a Mac, then you can find these by launching System Preferences, and then going to:​

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Network → Advanced (make sure your Wi-Fi/Ethernet connection is selected on the LHS) → TCP/IP​

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Make a note of the following numbers, as you will need to use them when changing your device’s network settings:​

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IPv4 Address – This is the IP address of the computer that you are using. This address is therefore already occupied, so you will not be able to assign any other devices to this specific address. The digits after the final decimal point indicate where the device is located within the range of your local network, which spans 1-254. You’ll need to change the number after the third period (or full stop/dot) to something that is between “1” and “254” and not already occupied by another device on the LAN.​

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NB – Please see these guides for instructions on checking if a proposed IP address is occupied:​

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How-to: How do I find my router and PC’s IP address using a Windows PC?​

How-to: How do I find my router and Mac’s IP address using a Mac?​

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Subnet Mask – This shouldn’t need to be changed on the NVR, it will usually be “255.255.255.0”.​

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Default Gateway – This is the IP address that’s been assigned to your router. Any device being added to your system needs to be within the range of your gateway in order to be discoverable.​

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Step 3:

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Now, launch the SADP tool again. It should show a list of all the Hikvision devices on your local network and their default network settings. Provided the device is being powered and has a connection to your LAN, then it will show up here. You can also alter the device’s network settings here, and check things like the model number, serial number, the firmware version installed on it.​

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NB – Remember that any camera that is directly connected to your NVR’s PoE ports will not show up in SADP. This is because the NVR hides any cameras directly connected to it from SADP on its own “subnet”, which is separate from your local network. Don’t worry though, as you won’t need to change the settings for these cameras. ​

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Step 4:

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Tick the box beside your device to view and edit the network settings.​

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If the device hasn’t yet been connected to the network then it will show as “Inactive”. You will be asked to set a password for it when you click the tick-box for it. For more instructions on activating your device, please see Part 6.​

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Once activated, ticking the box beside your device will change the network settings in the “Modify Network Parameters” window, so that they match your LAN. You need to make sure that you enter the password for that device before clicking “Modify” for these changes to be saved.​

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Step 5:
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Check that these changes have been reflected in the SADP device table – you may need to wait a few minutes before refreshing. If they have, then you should be to carry on with getting this device connected to the rest of your system.​

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NB – If you aren’t the camera’s first owner then you will need to perform a hard reset on it. This will reset the device to its inactive factory state so that you can set new password by activating the camera in SADP. Once this has been done, SADP will allow you to modify each network setting edit the network settings to match your LAN so that you can use the device standalone or add it to your NVR remotely.

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Part 4: How do I add a Hikvision device to my NVR?

There are a couple of methods for getting your IP camera connected and recording to your NVR:
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Plug and Play – This is the most popular and simplest method for smaller setups, as all you need to do is plug your camera straight into the PoE ports in a Hikvision NVR. The NVR will then do the rest of the work. Please note that for Plug and Play to work, the device will need to be inactive or activated with the same password as the NVR.​

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Remote connection via IP – If you can’t have a wired connection to the NVR, you can instead remotely add a camera on the same network as your NVR to it using the camera’s IP address. For this to work, you will need to make sure to do two things:​

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1. Replace the power supply that would normally come from the NVR’S PoE ports. Using a PoE switch or injector is usually the best way, as it means you can still add power to the device over the same ethernet cable used for everything else. If not, most will let you connect to a separate PSU.​

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2. You have connected the camera and NVR to the same LAN and that its network settings are correct for the LAN’s range.​

The following steps will guide you through adding new devices using both of these methods. Part 1 covers doing this on the NVR’s local interface (GUI) and part 2 covers how to do this remotely using a web browser.
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Method 1 – Via the NVR’s GUI:

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Step 1:​

On the NVR 4.0 menu at the top of the screen, go to:​

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Camera → Hover over the desired channel → Click on ‘Edit’ (small icon in the bottom-left corner of channel thumbnail)​

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Step 2:​

An edit window should appear, fill out the fields to add your camera as follows:​

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Option 1 – Using “Plug and Play”​

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Connect the camera to the corresponding PoE port number on the NVR (I.e. D1 corresponds to port 1). Then, just select “Plug-and-Play” from the “Adding Method” dropdown, and then click OK to add the camera to that channel – the camera feed should appear after a few seconds to confirm that it’s been picked up.​

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Note – If you haven’t activated and set a password on the device in SADP, then the IP address should automatically work. The password will be the Activation Password set on your NVR in the initial setup.​

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Option 2 – Adding manually via IP​

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Change the “Adding Method” to “Manual”, which will let you alter the other fields.​

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Now edit the other fields to point your NVR to the camera’s location on the network, like below:​

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Adding Method – Select “Manual”.​

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IP Camera Address – Enter your camera’s IP address here (as explained in the introduction, this will need to match the range of your LAN).​

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Protocol – Select the device’s manufacturer if it is on the list, or “ONVIF” if it is an ONVIF conformant product.​

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Management Port – “8000” by default will work fine, or whatever you’ve set the device’s Server Port to if it’s been changed.​

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Channel Port – This refers to the channel that you want to add the camera to, so leave this as the corresponding number for the channel that you would like to edit.​

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Transfer Protocol – Set this to “Auto”.​

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Username – The username you set up when activating the device, usually “admin”.​

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Password – The camera’s password, which you will have set when it was first activated.​

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Use Channel Default Password – If you have assigned the NVR and camera the same password during their activation, then you tick this box. This will use the NVR’s password to add the camera and will save you from entering it again in the future.​

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Enable IP Camera Time Sync – Tick this, as it means the camera will synchronise with the time set on the NVR.​

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Use Default Port – You can leave this unticked, as you have specified the management port already.​

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Verify Certificate – Leave this box unticked too.​

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Click OK to save your changes, the NVR should pick the camera up after a few seconds and show the feed on that channel’s thumbnail to confirm this.​

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Step 3:​

To rename the camera, go to:​

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Camera → Display​

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Then, select the camera’s channel from the dropdown, and use the field below to set a new name.​

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Click “Apply” to save your changes.​

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Step 4:​

You may want to rearrange the Live View screen to show the new camera on a particular tile. To do this, first, go to:​

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System → Live View → View​

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Then, select the output port for your connected display that you would like to show the camera on, click on the selected tile and then double-click on the new camera to add it to that tile.​

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You can select different layout options, or create a customised layout using the toolbar at the bottom of the page.​

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Click “Apply” to save the new layout.​

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To check the new layout, launch “Live View” using the NVR’s main menu, and then select that layout using the toolbar in the bottom right-hand corner.​

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Method 2 – In a web browser:

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Step 1: ​

Browse for NVR’s IP address in a web browser, and log in with your username and password for it.​

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Step 2:​

Now, navigate to:​

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Configuration → System → Camera Management → IP Camera​

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You’ll be shown a table of all the NVR’s channels, showing which are occupied by cameras, and which aren’t.​

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These channels normally correspond to the same-numbered PoE ports on the back of the NVR.​

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Click on the channel that you want to add your device to, and then the “modify” button above the table.​

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Step 3:​

A window titled “IP Camera” should appear allowing you to change the “Adding Method” and “IP Camera Address” set for that channel.

If you haven’t already, you will need to make sure that the camera has a valid IP address and correct network settings for your LAN’s range.
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Option 1 – using “Plug and Play”:
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You just need to make sure that:​

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Note – If you haven’t activated and set a password on the device in SADP prior to connecting it to the NVR, then the IP address should automatically work and the password will be the “Channel Default Password” set on your NVR in the initial setup (see step 7 here)​

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Option 2 – Adding manually via IP:​

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Change the Adding Method to Manual, which should let you alter the other fields.​

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Now alter the other fields to point your NVR to the camera’s location on the LAN, like below:​

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IP Camera Address – Insert the camera’s IP address​

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Protocol – Select the brand of your camera here, or ONVIF if it is ONVIF conformant and the manufacturer doesn’t appear in this list.​

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Management Port – This is the camera’s network port, which is usually 8000 by default.​

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Username – The username that you set for the camera, which is usually “admin”.​

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Password – The password assigned to the camera upon activation in SADP. If you have automatically activated the camera by plugging it into your NVR’s PoE ports, this will the the “Channel Default Password” set during the NVR setup.​

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Confirm: Retype this password.​

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Transfer Protocol: This is fine for you to leave as “Auto”.​

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Green ticks should appear beside each field to indicate that what’s inside is valid. Once completed, you can click “OK”:​

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The “Security” column should be “Strong” and “Status” should change to “Online” on the “IP Camera” page – If they do, then you’re finished, just return to the Live View page to check that the camera’s feed is now visible.

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Note – Clicking the “Start All Live View” button in the toolbar at the bottom of this page will show all of your working cameras feeds at the same time.​

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Click on other pages for more.

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Hikvision ‘How To’ Tutorials

Here you can find all of the Hikvision-related ‘How-To’ Tutorials that the team at use-IP have created

How Do I Configure the Camera’s Onscreen Display Text?

All Hikvision users will have seen that when you first log in to a camera the live view will have overlayed text stating the date & time and the default name of the camera “IPcamera 01”, depending on your requirements you may want to change some or all of this overlay text and below is the instruction for how to do that.

Method 1 – In a Web Browser

Log in to the camera and go to Configuration > Image > OSD Settings
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Below we will take you through each of the above settings and what they do:

Character Set – This lets you select the characters/language the OSD settings use, by default all UK stock will come with this set as GBK for English characters but if you are a European customer and you want to enter special characters from your particular language (e.g. é, ü, ç, etc…) you can switch it to EUC-KR to access those characters (do this will require the camera to reboot).

Display Name / Date / Week – These tick boxes let you show/hide the camera name (Display Name), the current date (Display Date), and the day of the week (Display Week)

Camera Name – This box lets you set the displayed name of the camera, it will also change the name of the camera shown in the System menu and if added to an NVR it will change the name shown in the live view camera list and the Camera Management list.

Time Format – This dropdown lets you select how the time appears in your live view, either 24-hour format (00:00 – 23:00) or 12-hour format (00:00 – 12:00)

Date Format – This dropdown lets you select how the day, month, and year are displayed. Your options are DD/MM/YYYY (UK format), MM/DD/YYYY (US format), and YYYY/MM/DD (Chinese/International Standard format). You also have the option of separating the day, month, and year with either a “–” or a “/“.

Text OverLay – On most cameras, you should have the option to add up to 4 additional text overlays to the live view. You can use all of them or none of them depending on your requirements.

Display Mode – This dropdown lets you choose how the text behaves on screen, by default it will usually be set to Not Transparent & Not Flashing which means the text will obscure objects/people behind it and it will be onscreen all the time. You have the option to change it to one of the following – Transparent & Flashing / Transparent & Not Flashing / Not Transparent & Flashing – When set to transparent the text will become semi-transparent so that you can see objects/people behind the text and if set to flashing the text will flash on & off screen every few seconds (there are no controls for the flashing duration).

OSD Size – Technically this setting should adjust the size of the OSD text but we’ve found that when changing it there was little change to the text and so we would just stick to the default Auto option because this will allow the text size to adapt based on where you are viewing the live image (e.g. whether a small phone screen or a large TV).

Font Color – This dropdown lets you select the colour used by the OSD text, by default the camera will use Black&White Self-adaptive which means the text colour will automatically switch between black & white based on what is behind the text (e.g. if a person walks through the text) and for high-security sites, this can be an important feature for using the footage in court because the adaptive text shows that the image/text has not been manipulated in post. If the scenario requires it you can select Custom which will allow you to pick the text colour from a standard colour table.

Alignment – Again like OSD size this setting doesn’t appear to have a huge impact so we would just leave it as the default Custom and you can adjust the positioning/alignment of the OSD text by dragging the red boxes around the live view window above (these red boxes are only for adjusting the text position and will not appear on the actual live view image).

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Hikvision Full installation guide

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Read More : How To basic setup of Hikvision NVR

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Method 2 – Via the NVRs GUI

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You can access similar OSD settings from the NVR by going to Camera > Display and selecting the camera you want to configure.

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Although, as you can see from the above screenshot you won’t get all the settings that can be found by logging into the cameras directly.

How do I set up ‘Rotate Mode’ on my Hikvision IP camera for the best picture in narrow scenes?

Corridor mode is a really useful feature available on many different CCTV cameras that can be utilised to effectively monitor a space that is more vertical, rather than horizontal, in shape. These types or areas include hallways, pathways, staircases, shopping aisles, tunnels and roads. When installing and viewing a CCTV camera, you want the image frame to include as much of the area of interest, while cutting out as much of the redundant areas, like the walls and ceiling, as possible.

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Corridor mode allows you to rotate the camera’s lens and the video image 90 degrees so that it’s in a portrait, rather than a landscape format. As a result, you can use the camera to really focus on those areas of interest of within in your frame changing the image’s aspect ratio from 16:9 to 9:16 to suit narrow monitoring settings. The image below is taken from a camera making use of this function and illustrates the differences between the corridor and standard settings:
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This guide will show you how to utilise corridor mode on Hikvision’s three most popular camera types: domes, turrets, and bullets. I will cover how to activate this useful setting in iVMS-4200, a browser, and locally through your NVR’s GUI so that, irrespective of your setup, this guide should be of help.

Part 1: How do I activate the corridor mode function in my camera’s settings?

We suggest getting your camera set up on your network and activating corridor mode in its settings before you try to rotate and position the lens. This way, you can use the live video stream, in the correct aspect ratio, to point the lens in your optimum direction. Positioning the lens often involved a bit of trial and error to get the best result specific to your space.

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Note – For the G2 AcuSense models, you will need to connect to the camera directly in a web browser and change the “VCA Resource” to Monitoring Mode by navigating to:​

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Configuration → System→ System Settings → VCA Resource​

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Please note that this will disable most of the smart event options, leaving only Scene Change Detection available to use. ​

Locally (via a monitor connected to an NVR):

If your camera is connected to an NVR, then you can easily configure corridor mode in the setting through the NVR’s GUI menu. Just Navigate to:

Menu > Camera > Image

Pick your camera from the top drop-down box beside Camera and then select “Clockwise 270 degrees” in the Enable Image Rotation box

Then, just click Apply

Through iVMS-4200:

If you’re not using an NVR, or don’t have easy access to your NVR’s GUI, then an option is to use iVMS-4200 to set up corridor mode by accessing the camera directly.

To do this, first, you’ll need to navigate to:

Menu > Device Management

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Find your camera in the device list. If accessing a camera connected to an NVR, you’ll need to open your NVR within the Group section of the Device Management screen and then the particular camera within the NVR’s device list.

Click Configure (the small cog) on your camera.

If your camera isn’t connected to an NVR, then open Basic Settings, if it is then open Advanced Function.

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In the popup window, open the Image tab in the sidebar. You should then see either a tick-box or drop-down that allows you to turn on Rotate, tick or select ON in the applicable box or drop-down and then Save. The camera view should now have been rotated.
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In a web browser:

The other method commonly used to access cameras and NVRs is through a web browser. You will only be able to configure the image rotation settings for a remote camera. The image for cameras connected directly to an NVR cannot be rotated in this menu due to the restricted access to the camera’s settings.

To access your camera in a browser, simply input its IP address into the browser’s address bar and hit enter. You’ll be taken to a login screen, here you’ll need to fill out the username and password combination you created for the camera when you first set it up. If correct, you should be taken to a page displaying the camera’s live video stream.

The process of rotating the camera’s image is relatively similar to that in iVMS-4200, just go to:

Configuration > Image > Video Adjustment > Rotate > On

The setting should be automatically saved, you’ll see a popup in the bottom-right corner of your window confirming this. That’s it!

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Part 2: How do I position and rotate my camera’s lens correctly?

Rotating the camera’s image through its settings will rotate the image 270 degrees. To rotate the final video stream to the desired 180 degrees, you will manually need to turn the camera’s lens 90 degrees in the opposite direction as compensation. The entire process allows the rotated image to properly fit a 9:16 portrait aspect ratio. You’ll need to follow the below steps in order to rotate the camera’s lens.

For Domes / Mini Domes:

Domes and mini domes are the fiddliest type of camera to move and rotate the lens on. You can do this with the camera either installed or taken down. You’ll need to take the outer casing off the dome first to allow you to move the lens inside.

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Then, loosen the locking screw located to the right of the lens rotate to allow you to move the lens and bracket. Now twist the lens bracket (the bit that can turn surrounding the lens, see the picture below) 90 degrees anti-clockwise, so that the gap in it is in the 3 o’clock position. You should see the “90” marker in the middle of the gap once in this position.

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Now twist the lens (see the picture below) 90 degrees anti-clockwise, holding the lens bracket in place while doing this helps, so the “90” marker is at 12 o’clock and the “0” marker is in the 3 o’clock position. It may take a bit of wiggling and feel unnatural but the lens will move to this position, you won’t break anything!

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Finally, rotate the lens bracket 90 degrees clockwise so that the gap is at 6 o’clock, and then move the lens so that is fits into this gap, so it looks like the picture below. This next stage takes a bit of trial and error on your part to get your desired camera view.

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You’ll need to fiddle around with the lens while looking at the camera’s live stream to ensure it is straight and something you’re happy with. Viewing your stream through iVMS-4200 or Hik-Connect is best as you can look at the image and remotely while fiddling with the lens position at the same time.

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For Turrets:

Rotating the lens on a turret camera is a slightly more straightforward process. First, you’ll need to remove the trim ring (shown in the picture below) by twisting it anti-clockwise and lifting it off the base of the camera.

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This should expose the locking screw, you’ll need to loosen this using a Phillips-head screwdriver enough for Turret’s ball to be rotated. You shouldn’t need to take the screw out entirely. All these parts are labeled in the picture below. The “UP” marker on the ball indicates the top of the camera.

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You’ll now need to rotate the ball 90 degrees anti-clockwise so that this marker moved from the 12 o’clock to 9 o’clock position. Now, tighten the locking screw back up and replace the trim ring to its original position. The lens should now be appropriately rotated.

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For Bullets and Mini Bullets:

The camera models that allow for the easiest rotation of their lenses are bullets and mini bullets.

It is important to note that the sun shield on these cameras cannot be moved to be above the lens when rotated, which presents a drawback so using them for corridor mode.

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The sun shield will sit to the side of the rotating lens in this case so you’ll need to make sure that you shelter the camera somewhat (such as under the eaves of a roof) if setting a bullet or mini bullet for corridor mode.

Mini bullets have a locking nut (shown below) at the end of their base which will allow you to rotate the camera when loosened. Larger bullets will require you to loosen the locking screw, which is the screw furthest to the right of the base if looking at them (shown below).

Once you’ve loosened the locking screw/nut as appropriate, rotate the main body of the camera 90 degrees anti-clockwise, so that the sun shield is in the 9 o’clock position. This will rotate the lens. Once you’ve done this, tighten the screw or nut again to secure the camera in its newly rotated position.

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Part 3: How do I change the layout of my camera streams to accommodate for corridor mode?

Once your camera is all set up in corridor mode, you’ll want to be able to adjust the way that you view the grouped cameras to avoid the camera’s live stream being reduced in size to fit the standardised landscape 16:9 frame. This is easily done by simply merging two of the landscape frames to make a portrait, 9:16 frame to which you can dedicate your camera.

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This custom view layout can be set up in an NVRs local GUI and in iVMS-4200. Please see the guides below for an explanation on how to customise your stream layout to accommodate corridor mode.

In iVMS-4200:

Click on the small icon made up of several small boxes at the bottom of your Main View screen in the program, this should bring up the window division page. Click Add to create a Custom Window Division.

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In the Add Custom Window Division popup, set the name and dimensions of your new stream layout as desired.

Now, click and drag your mouse over the two frames you want to merge to select them both. Once they’ve both been highlighted by a surrounding red box, click Joint to merge them. Now click Save.

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Once back in the Main View, click on the Window Division icon in the bottom right-hand corner again and select your new custom layout from the list. Your new stream layout should load ready for you to assign the individual cameras to.
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Locally through your NVR’s GUI:

Please Note – This option is only available on NVRs that are running Version 4 firmware. There is not currently an option to customise your stream layout on K-Series recorders. If you’re running Version 3 firmware then your only option is to configure your layout as per above in iVMS-4200.

It’s also useful to be able to customise the stream layout as viewed directly from your NVR’s GUI as this is many people’s preferred method for observing and configuring their camera feeds.

To do this, firstly, you’ll need to navigate to:

Configuration > Live View > View > Set Custom Layout (small cog in bottom-left hand corner)
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In the Custom Layout Configuration popup, set the name and dimensions of your new stream layout as desired. Now, click and drag your mouse over the two frames you’re going to merge and click the Joint button in the top toolbar, followed by Save.
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Once back in the Live View, click on the Split button in the bottom-right hand corner of your screen. Then, select your new custom layout from the Custom Layout list that appears to load your new stream layout. You can then add the camera streams to each frame as appropriate.
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You should now be up and running with corridor mode set up properly on your camera! Feel free to start a new thread or comment below with any other questions or suggestions. Thanks for reading!

How Do You Setup Event Pre & Post Recording for a Hikvision Camera?

To Adjust the smart event pre-record and post-record you need to follow these steps:

1) Log in to the NVR/Camera

2) Go to Configuration > Storage > Schedule Setting > Record Schedule

3) Click the ‘Advanced’ button at the top right of the record schedule
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4) Select the duration you want from the pre/post record dropdowns and click OK
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One thing to be aware of with event pre/post-recording is what Hikvision call a Buffer Zone. The buffer zone is simply a bracket of footage around the current moment in time that is continually recording/erasing, this buffer zone allows you to record only by event but still have access to footage before and after the trigger event without having continuous recording enabled.

The issue is that the buffer zone is limited to around 2-4MB of storage and so the higher your resolution and stream settings the larger the files sizes are and thus the maximum duration of the buffer you can use is limited.

So basically an 8MP camera will not be able to have as long pre/post recording durations as a lower-spec 4MP or 2MP model. (unless you reduce the resolution/stream settings of the 8MP camera)

We recommend that to get the longest duration possible from your pre/post recording you should set them to the not limited option to use the full 2-4MB buffer capacity.

(One other thing to be aware of, there is no advantage or disadvantage for pre/post recording when using an NVR. Although the NVR is managing the event recording, each channel on the NVR is still set to the same 2-4MB buffer, the same as the individual cameras. So you would not get more pre/post recording capacity with 1x 8MP than you would with 8 x 8MP cameras on an NVR.)

How do I stop my Hikvision NVR from beeping?

If a Hikvision NVR notices what it deems to be a critical error, or “exception”, it will make a constant beeping sound to draw your attention to this.

These exceptions can occur when:
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• A hard drive has not been installed or properly formatted

• There is an error with the hard drive, it has been damaged, or the cameras are just not recording properly

• A hard drive has been filled and not set to overwrite

• There is an IP conflict, preventing the NVR from operating properly

• The NVR detects an illegal login

• The NVR loses its network connection

Of course, ignoring these exceptions are not recommended. However, you can disable the beeping while you address whatever the issue is by following the steps below.
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Step 1:​

Connect to your NVR in a web browser by using its IP address and logging in.​

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Step 2:​

Check what the exception that is causing the beeping is in the NVR’s logs. To find these, go to:​

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Configuration → System → Maintenance → Log​

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Set the log search so that the “Major Type” is “Exception”, with the start and end time covering a period when the beeping has occurred.​

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For example, you can see that it is an IP address conflict causing it in this case.​

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Note – Camera disconnections will not cause the NVR to beep. ​

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Step 3:​

Go to:​

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Configuration → Event → Basic Event → Exception​

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Find the “exception type” identified in step 2 in the dropdown on this page.​

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Step 4:​

Select the exception shown in your logs from the dropdown.​

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You will see that “Buzzer” is ticked as a “Normal Linkage” action, which is what is causing the NVR to beep.​

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Step 5:​

Untick this, click “Save”, and the beeping should stop.​

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My Hikvision NVR has both HDMI & VGA connections, can I connect two monitors to my NVR?

This question gets asked a lot and we have always assumed that as the larger Pro NVRs (9600 Series) have 2 x VGA & 2 x HDMI that they were the only models that would support any kind of multi-screen setup.

Today we did some tests with a selection of demo NVRs we have in our office to see if it was possible to connect two monitors to an NVR that only had 1 x VGA & 1 x HDMI, below are our findings from testing K-series & I-series NVRs

K-series (DS-7604NI-K1-4P(B) / DS-7608NI-K2-8P / DS-7616NI-K2-16P / DS-7716NI-K4-16P / DS-7732NI-K4-16P)

When we connected a monitor to both the VGA & HDMI of a 7604 4-channel NVR we were able to see the usual K-series GUI on both screens at the same time, but with the older K-series GUI when viewing on two monitors your actions will be synchronised (e.g. when you move the mouse on one screen the mouse will do the same movement on the 2nd screen, and this is the same for any action whether it’s opening menus and selecting individual live streams).

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So the main disadvantage of this is that you can’t have different live views streaming on each monitor, both monitors will show exactly the same thing and the only difference will be that one will be a VGA quality. The advantage of these synchronised displays is if you have a setup with say a large wall-mounted monitor and a smaller desktop monitor,

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you can have the HDMI output to the big screen while you operate from a smaller VGA screen, this kind of setup would be useful for any situation where you need to demonstrate a feature of the NVR or play back footage in real-time to a large group of people.

I-series (DS-7608NI-I2-8P / DS-7616NI-I2-16P / DS-7716NI-I4-16P /DS-7632NI-I4-16P / DS-7732NI-I4-16P)

We have a 7716-I NVR as part of our demo system in the office and when we connected two monitors to the VGA & HDMI connections on the back we got the live streams displayed on both monitors just like we did with the K-series NVR. The difference with the I-series NVRs is that they use the latest 4.0 GUI, and on the live view page of this new interface you will find an icon in the bottom right

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of the screen labelled ‘AUX Monitor’ (see image below), clicking this icon allows for you to switch control between the HDMI & VGA screens and allows you to move through the NVR menus on one screen whilst keeping the cameras streaming on the 2nd screen.
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Now that you have the ability to switch between and control multiple screens you would obviously want to be able to set each screen up with their own camera stream layouts, to do this simply go to the System page (cog icon at the top of the 4.0 GUI) and then click the Live View tab and select the view page from the dropdown options. On this page you can switch between the HDMI & VGA screen and set the camera stream layout for each monitor (see image below).

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There are limitations to how you can set the layouts, you can set the same camera to appear on both screens in the same place or in different positions and you can also spread all 16/32 cameras out across

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the 2 screens, the main thing you can’t do is have a camera appear in different positions when using different live view layouts on the same screen (e.g. if you put camera 1 in the top left position for the 2*2 layout it will also appear in this top left position when you switch to the 3*3 layout).
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9600 Series, Deep in mind, and Other NVR models

We don’t tend to get hands-on with these larger, top of the range NVRs but as you will see from the product pages and datasheets for these models a lot of them have 2 x VGA & 2 x HDMI connections. We assume that the 2 x connections on these models takes the multi-screen setup one step further by allowing you to seamlessly

move your mouse between screens (like you can with a 2 screen setup on a PC), thus allowing you to adjust each screens layout with ease and see all your camera streams in full quality via HDMI connection on both screens. (be aware that you will only see the full resolution stream of each camera when you select to view main-stream)

If anyone out there on the forum has had experience using two monitors with a 9600 Series NVR (or any other top of the range NVR with dual VGA/HDMI ports) then please share any information you have in this thread.

How do I set my Hikvision ColorVu camera’s built-in light to turn on during event periods?

We’re often asked if a ColorVu camera’s built-in supplementary white light can be programmed to turn on during VCA event trigger periods, such as during instances of motion detection, intrusion detection, or line crossing detection.

After testing, we can confirm that this is now possible on all 2nd Generation ColorVu cameras (any with a ‘G2’ in the part number) and works reliably.

In effect, it means the light on the camera can be used like a PIR floodlight, but with more control over a number of variables. Notably, trigger object type (human, vehicle, or both), the motion detection area, and direction of trigger object movement.

Please see the below steps for instructions on doing this.
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Step 1:​

Connect to your camera directly in a web browser, even if it is recording to an NVR.​

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If your camera is connected to your local network, just use its local IP address to do this.​

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If it is directly connected to your NVR’s PoE ports, then you will need to use the virtual host feature to connect to the camera via your NVR’s Camera Management page.​

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Step 2:​

If you have a ColorVu camera from the G3 platform, then make sure you have installed the firmware, version 5.5.800 (build 210628), or later.​

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If you have one of the G5 models (indicated by a ‘C’ at the end of the part number), install version 5.7.2 (build 211228).​

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You can also check your camera’s platform when connected to it in a web browser by going to:​

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Configuration → System→ System Settings → Basic Information​

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The platform will then be indicated by either a “G3” or “G5” in the “Firmware Version Property” box:​

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Note – Please see this guide for instructions on how to check and update the firmware on your camera.​

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Step 3:​

Once you’ve logged in, navigate to:​

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Configuration → Event → Basic Event (for motion detection) / Smart Event (all smart event options support this) → Select your preferred event type​

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Step 4:​

Enable and set your event up in the Area Settings and Arming Schedule pages, this guide explains how to set up motion detection, line crossing, and intrusion detection.​

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Step 5:​

Navigate to the “Linkage Method” page, tick the “White Light” box, and set how long that you want it to remain on for on event triggers (in seconds) in the “Duration” box.​

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Click “Save” once this is done so the settings are kept.​

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How do I use a Hikvision NVR’s “Virtual Host” feature?

One of the most successful selling points of a Hikvision NVR to many small-setup customers is the “Plug and Play” functionality that simplifies the setup process of their surveillance system.

However, plugging a camera directly into a port on the NVR, unfortunately, does not allow you to access the camera via its own internal LAN IP using a browser due to it being on the NVRs internal network, and this can significantly reduce the number of configuration options you have access to.

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The NVR does allow you to configure many options for each connected camera, but some essential features are only accessible via connecting to the camera itself (such as audio codec options). This was of course a big problem previously.

With the advent of newer firmware and models of NVR, Hikvision has introduced a feature called Virtual Host. Activating this feature turns your NVR into a “host” for the cameras allowing you to connect to them via a browser. Essentially, the NVR forwards all traffic received from your browser to the appropriate camera you’re trying to connect to, eliminating the biggest problem of plug and play functionality.
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Step 1:​

First of all, access your NVR via a web browser. If you do not know the LAN IP of your NVR, download Hikvision’s tool SADP tool, which scans your network for any Hikvision devices that are connected and allow you to see and change their network settings, including the IP address.​

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Download SADP for Windows ​

Download SADP for MacOS​

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Step 2:​

Once you’ve logged in, navigate to: ​

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Configuration → System → Camera Management​

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This screen displays all the connected cameras on your NVR. Notice that the final column labelled “Connect” is currently empty. We’ll be coming back here in a moment.​

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Step 3: ​

Now, navigate to:​

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Network → Advanced Settings → Other ​

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Turn on the Enable Virtual Host option.​

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Note – Your NVR will reboot when you click “Save”.​

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Step 4:​

Now, navigate back to the Camera Management window from earlier. You’ll notice that the previously empty connect tab now features links for each camera currently connected to your NVR.​

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Step 5:​

Click on any of these links to access the respective camera via your web browser:​

That’s it, you’re done!

This should be useful when you want to access options on your camera that your NVR doesn’t feature. If you have any further questions feel free to ask, we’re happy to help.

Why am I not able to tilt my Hikvision PTZ camera upwards?

Hikvision PTZ cameras are not usually set by default to have their full range of movement enabled. This often means that cameras that are advertised as being able to tilt upwards are not able to do so straight out of the box, as this needs to be enabled in the camera’s settings.

You can check the movement range available on your camera in the PTZ section of its datasheet. Below is an example of this range shown for the DS-2DE5425IW-AE (S5):
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0˚ tilt refers to the camera being in its home position, where it running parallel to the ground beneath and looking straight out at the scene.​

Any negative figure (e.g. -15˚) here refers to the angle that it can tilt to upwards of the 0˚ position.​

Any positive figure (e.g. 90˚) refers to how the angle of tilt available below this 0˚ position.​

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Cameras with “auto flip” will rotate 180˚ and then flip their image when it reaches its full 90˚ downwards tilt, which will give the illusion of you having a full 180˚ (or more) range when you try to continue to tilt beyond this 90˚ position.​

To change the movement range currently set on the PTZ, you will need to connect to the camera directly in a web browser.
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NB – If your camera is directly connected to an NVR’s network ports, then you will need to use the Virtual Host feature to access the camera’s backend. If it is connected to your local network, then you can just browse for its IP address to do this. ​

Then, go to:
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Configuration > PTZ > Basic Settings > Max. Tilt Angle​

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You should have some different options in this dropdown, depending on the maximum tilt range of your camera. If you want to enable the complete range of movement, then select the option with the largest range between the two figures (in this case, “-15 – 90˚”).​

Once you have chosen an option that you’re happy with, make sure to click “save” at the bottom of the page so that these changes are updated on the camera.

How do you Shutdown a Hikvision NVR?

This is a common question by Hikvision users so we thought we would create a short forum post to give a clear answer on the possible ways to shutdown an NVR.

Direct Monitor Access
If you are accessing your NVR from an HDMI/VGA monitor then it is possible to shutdown the NVR from within the menus, depending on the NVR model the menus and shutdown process is slightly different as you will see from the below explanations:

I-series (76xxNI-I2 / 77xxNI-I4 / 96xxNI-I8 / 96xxNI-I16) & K-series (7604NI-K1/4P(B) / 76xxNI-K2 / 77xxNI-K4) NVRs – In the top right corner of the live view you will see a power icon which if you hover over will bring up text that says either ‘Power’ or ‘Power Off’, click the icon and a pop-up menu will appear with 3 options, one of which will be shutdown.

Click shutdown and a box will appear saying ‘shutting down…’ and then after 20-30 seconds, new text will appear asking you to switch the NVR off at the back to complete the shutdown.

(Above is for I-series and K-series NVRs that are running 4.0 GUI and EUI GUI respectively, if your NVRs are running older firmware and not using the latest user interface you will need to follow the below instructions)

7604NI-K1, E-series (76xxNI-E1 / 76xxNI-E2 / 77xxNI-E4), SE-series, and other older generation NVRs – Right-click the live view page and select the main menu from the dropdown, one of the menu options should be clearly labelled ‘Shutdown’ which when clicked should bring up the same 3 options as mentioned above.

Click ‘Shutdown’ and a window should appear with the text ‘shutting down…’ and roughly 20-30 seconds later new text will appear asking you to switch the NVR off at the back to complete the shutdown.

Browser Access
if you are accessing the NVR primarily from a browser then your only option for shutting the NVR down is to simply flick the switch on the back of the NVR because the browser menus do not include a button to shut the NVR down like you can with the direct monitor.

How do I know if the lens on my Hikvison mini dome is orientated correctly?

It’s easy to install your Hikvision mini dome only to turn it on and find that the image is upside down. If you’re not familiar with Hikvision cameras, adjusting the lens and settings can be confusing. This post will explain the two different ways that you can rotate your camera’s image by:
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1.Manually rotating the lens itself.

2.Rotating the cameras image 180° in the image settings.

Part 1: How do I orientate my camera’s lens manually?
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1.Remove the mini dome’s cover by loosening the screws surrounding the glass dome, shown in the image below:

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2.You should now be seeing something like the image below. Loosen the locking screw to the right of the lens, and then the lens bracket which locks the orientation of the lens in place. The lens is effectively attached to the camera body via a ball and socket joint, so this can be orientated however you like.

Part 2 of this guide explains rotating the lens in more detail, as well as how to rotate the lens on the turret and bullet styles of camera – How-to: How do I set up Corridor Mode on my Hikvision Turret, Bullet or Mini Dome IP CCTV camera?

NB – This image shows a camera with the lens rotated 180°, you’ll actually need this 90° marker to be in the 3 o’clock position, and the 180° marker pointing towards the bottom of the unit.

Hata! Dosya adı belirtilmemiş.

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3.The lens should be positioned like the one shown in the below image. The small line marker located directly parallel to the 180° marker signifies the top of the lens. So, this needs to be pointing up, towards the top of your scene. This will orientate the camera’s view correctly. You should also make sure that the lens bracket is repositioned correctly so that the thicker part surrounds the top half of the lens.

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4.Now, tighten the locking screws and fasten the dome cover back in place, making sure the cover screws are tight to prevent water ingress into the camera. It’s always worth checking your camera stream before doing this to make sure that the camera view is orientated as you like.

For a guide on installing you Hikvision IP camera correctly to ensure it is properly waterproofed, please see this guide – Please Read: IMPORTANT – Installing Hikvision IP Cameras Correctly

Part 2: How do I orientate my Hikvision camera’s view through its settings?
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1.Log into your camera’s web browser interface (not your NVR’s), by entering its IP address into the browser’s address bar. This will only work for cameras that are on the same LAN as your PC. If the camera is directly connected your NVR’s PoE ports, then you will need to use the NVR’s ‘VIrtual Host’ feature to access the camera’s own browser view, which gives you access to a wider range of settings.

NB – It is recommended that you use Internet Explorer if possible. If you are a macOS user, the best web browsers for this seem to be Google Chrome or Apple’s Safari. You might need to install Hikvison’s macOS Web Plugin as well.

2.When you have access to the cameras in a web browser, go to:

Configuration > Image > DIsplay Settings > Video Adjustment

The different options are will adjust your image as described below:

Left/Right: The image will be flipped horizontally, so it appears as a typical mirrored image.
Up/Down: The image will be flipped vertically, which will still show a mirrored image of the default view as you are not actually ‘rotating’ the image 180°
Center: This will be the option that you need to select to rotate the image 180°, which will show the same view as physically rotating the lens would.

If you only need to rotate the image 90°, then setting the Rotate option to ON will do this, as shown below.

To rotate your view 270°, set the Mirror dropdown to Center, and then set Rotate to ON.
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Thanks for reading – hopefully, this will prove helpful to some of you in the future! As always, please feel free to post any questions or feedback that you have below or by creating a new thread.

Hikvision Password Reset Options – 4 Ways the User can reset their Passwords

The new video from Hikvision (linked below) takes you through the 4 password reset options that the user can do themselves, these are:

1. Reset Password by reserved email
2. Reset Password via Hik-Connect App
3. Reset Password via Security Questions
4. Reset Password via GUID File

IMPORTANT: Not all of the above options will be available on all Hikvision products, also be aware that all the above options do require some level of pre-configuration to use them so if you have done none of the setups explained in the video you will have to follow the traditional reset file method as described here (remember though that we at use-IP will only reset passwords of our own customers)

How to Set up the Hikvision 2nd Generation Modular Intercom

We get asked a lot of questions by people looking to buy or who have already bought Hikvision’s 2nd Gen modular Intercom solution and for a long time, we have had to take the majority of those questions to Hikvision Support as we just don’t have enough hands-on experience with the intercom solution to answer them confidently.

Now we have finally found time to get a demo intercom system set up, test some of the features, and give you a guide of how to get a basic intercom solution up and running.

The below guide will initially** be split into 3 key sections with multiple sub-sections:

Single Module Setup (Video Intercom Module)
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• Setting up the Video Intercom Module

• Setting up the Indoor Station

Three Module Setup (Video, Indicator, Keypad)
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• Sub Modules & Dip Switches

• Setting Room Numbers & Unlock Codes

Six Module Setup (above + Display, RFID, nametag)
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• Nametag & Display Modules

• Card Reader Module

The reason we have decided to cover it this way is that the modular nature of the solution means there are too many variations to cover specifically, so instead we will cover the details of the 3 most common setups and once you know the basics of all 3 any combination of modules should be achievable.

(**IMPORTANT – This will be a continual work-in-progress thread and we will add new posts with explanations of new features & settings as we test the intercom further and learn things from customers & Hikvision Support, this initial post will basically be a contents page for the entire thread)

Will the smart tracking feature on a Hikvision PTZ camera allow it to zoom in to its maximum zoom ratio automatically?

We’re frequently asked if Hikvision PTZ cameras will automatically zoom in to their maximum ratio when they are automatically tracking a target. After talking to Hikvision, we found out that you’ll need to do the following to enable the camera to do this:

On the camera’s menu (via a web browser) navigate to:

Configuration > PTZ > Smart Tracking

Here, set the Zoom Ratio to its maximum value, which will then allow the camera to automatically zoom to this maximum ratio.

Do It Youself – How To Silence a HikVision DS-7608NXI-I2/4S AcuSense NVR

Hi Guys,

I’m new to business here, but have made a video tutorial to decrease fan noise on my AcuSense 7608-NXI-i2-4S device. Maybe this helps others as internal construction of many NVRs from HikVision seems to be almost the same.

I also have some questions towards the community.
1. What is my latest firmware available for my NVR?
It is an AcuSense 7608NXI-i2-4s, but as I see it is not a full i-series device.
i-series are up to 4.22, but mine seems to be different. Can I use firmware here or not: Firmware – Latest HikVision Firmware for I-Series NVRs – V4.22.005

2. Scene change detection+alarm seems to be problematic. My cameras are AcuSense 2086G2 Bullet, but they do only detect scene change when going completely dark scene to normal recording scene. If I let them record a normal scene situation and then simulate a camera removal from wall situation – camera does not trigger a scene change event.

How to update the Hik-Connect App on your Android phone using Hikvision’s App Store

The method for updating the Hik-Connect App on Android devices has recently changed to mean that users can no longer update via Google’s Play Store. To use Version 4.1.0 of the app Android users now need to access Hikvision’s own App Store and update via the .apk file which is downloadable from there. The reasons for this change have been discussed in this post, as well as our thoughts on the situation.

This simple tutorial has been put together to walk you through this new method for updating in 5 easy steps, so that you can ensure you install the latest version of the Hik-Connect app is installed properly on your Android device.

Step 1:
Open Hik-Connect if you have it already installed, and press the Upgrade Now button in the popup. If you don’t have the app installed or do not get this popup upon opening the act, this link to the Hikvision App Store will take you to the update file.

You need to make sure you open this page on the Android device that you wish to install the updated software on, as this will be the device that the update file is saved to! In the App store, make sure Android is selected in the top-left hand corner and then select Download beneath Hik-Connect to get the .apk update file.
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Step 2:
Press Download when the prompt to do so appears at the bottom of your screen. Don’t worry, this is a safe and secure link!
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Step 3
Select Install when the prompt to do so appears at the bottom of the screen.
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Step 4
The installation will begin, wait for the progress bar to complete… Go and put the kettle on!
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Step 5
If you get the same screen as the one below, then you’re all done. You should now have the latest version (V4) of Hik-Connect installed on your device. You can either press Open to launch the app, or Done to return back to whatever you were previously doing. If your screen doesn’t say App installed with a tick above, then you’ll need to repeat steps 1-4 again!
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How do I set up an alarm to work with an external device on my Hikvision NVR?

We often have customers ask us “how do I get my new NVR to work with an existing alarm system I already have installed” or “how do I connect something to the IN/OUT ports of my NVR?” Indeed, for such an important feature for the NVR’s to have, it is not the most straightforward to get set up with.

We thought it would therefore be useful to put together this guide to walk you through how to configure the alarm function, either through locally through your NVR and monitor, or through Hikvision’s iVMS-4200 software, in 10 easy minutes.

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Contents:

Part 1: How to wire my alarm system into my NVR’s alarm input and output ports?

Part 2: How do I configure the alarm function settings of my NVR locally via a monitor?

Part 3: How do I configure the alarm function settings of my NVR remotely via iVMS-4200?​

Part 1: How to wire my alarm system into my NVR’s alarm input and output ports?

As daunting as it may seem when you look at the multiple different alarm ports in the back of your NVR, this part is simple enough once you know what you’re doing. If you’re struggling to find you alarm IN/OUT ports, they are the block of green connections which should be labeled as “ALARM IN/OUT” on the device.

The number of connections will vary here depending on the size of your NVR, the picture shown is of a smaller Hikvision DS-7608NI-K2-8P 8 Channel NVR. Larger NVRs will have more of each connection, but nonetheless, the process is the same.

Firstly, make sure you can locate the NVR’s “ALARM IN ” and “ALARM OUT ” ports, with their corresponding “Ground/G” ports. If you’re connecting a device to trigger your NVR cameras with an external event (e.g. a smoke alarm, PIR senor etc) then you’ll need to run the wires from the device into one of the input ports and its corresponding ground port.

If you’re connecting a device to be triggered by a smart event set up on your NVR (e.g. a siren or warning light), then connect the wires to the output port and corresponding ground port. All the ports are marked up in the picture below but should also be clearly labelled on your unit.
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Part 2: How do I configure the alarm function settings of my NVR locally via a monitor?

Now that all the necessary connections are made, you’ll need to set up your NVR’s alarm function for it to alert the alarm system that you’re connecting to it.

Firstly, I’ll show you how to do this locally. You’ll need to boot up the NVR, once in the menu, navigate to:

Menu > Configuration > Network > General

Here, you’ll need to insert your network’s IPv4 address, IPv4 subnet mask, IPv4 default gateway and your preferred DNS server:

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• If you’re unsure of your IPv4 address, subnet mask or default gateway, our tutorials on How To find your router and PC’s IP address using a Windows PC or How To find your router and Mac’s IP address using a Mac show you how to do so. Please note, you need to make sure the PC you use to find these is hard wired via a network/Ethernet cable do make sure this turns up the correct addresses for your network/router.

• Unless you know of a preferred DNS server that you’ve set up yourself, Google’s public DNS server address (8.8.8.8) should work fine. It’s worth entering an alternate backup DNS too beside Alternate DNS Server, Cloudflare’s public DNS address is a good option (1.1.1.1). Follow this link for a list of the best publicly available DNS servers.

Now, navigate to:

Network > Email

At this screen, you’ll need to fill in all the fields as appropriate to your Email account. If you’re unsure of these, then complete the fields as below:

Enable Server Authentication: Tick/check this box
User Name: Insert your email address here
Password: Insert the password you use to access this email account
SMTP Server: If you don’t know this, follow this link for “finding your SMTP server address”
SMTP Port: Insert either 25 or 587 here
Enable SSL: Leave this box unticked
Sender: Insert the first part of your email address (everything before @)
Sender’s Address: Insert your email address here
Select Receivers: Insert “Receiver 1/any name” here
Receiver: Insert your email address (same as Sender’s Address)
Enable Attached Picture: Tick/check this this box, it will mean that you’ll receive picture of anything that triggers your cameras’ alarms in an email.
Interval: Insert 5s (5 seconds)
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When you’ve completed these fields, navigate to:

Menu > Camera

Ensure all your cameras are properly connected to the NVR and are visible on this screen. If you haven’t yet added any cameras to your NVR, this guide on adding Hikvision cameras to an NVR walks you through how to do so.
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Now, navigate to:

Menu > Configuration > Alarm

This should take you to the Alarm Status menu. This menu lists the status all your alarm IN/OUT ports and any alarms that have been configured/assigned to these ports.

You’ll need to use this screen to check that you’ve set the correct Alarm Type for the alarm/device that you’re connecting. The options you have are N.O (Normally open) and N.C (Normally Closed). In brief, N.O alarm types use switches/sensors that normally remain open with no current flowing through them, so closing the switch allows for the flow of current and activates the alarm.

N.C alarm types, on the other hand, use switches/sensors the normally remain closed with current flowing through them, so opening the switch stops the flow of current and activates the alarm. There’s a lot to be said about N.O and N.C alarms but for now, you only need to know which category the alarm that you’re using falls under. If you want to take a journey down the N.O vs N.C rabbit-hole, I found this article on the differences between N.O vs N.C useful.
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To assign an alarm to one of these IN/OUT ports, navigate to:

Alarm > Alarm Input > Settings (click on the small cog) > Trigger Channel

Choose the channel that you would like to trigger your alarm. In this case, we’ve selected channel 1.
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Now, navigate to:

Settings > Arming Schedule

Select the hours that you would like to schedule your alarm to be turned on for. Typically, this would be 24/7, so set the schedule for Monday, Week 1 as 00:00-24:00. Now, copy this schedule to the rest of the week by clicking Copy and then checking the box for All in the popup window. If you only want your alarm scheduled for certain days, then select the specified days in this popup from the list of 1-7 (1 = Monday, 2 = Tuesday etc).Once you’ve done this, click Apply.
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Finally, navigate to:

Settings > Linkage Action

Tick the boxes for Notify Surveillance Center and Send Email and then click Apply so that you email notifications whenever the alarm is triggered. If you have connected a separate device to be activated by the alarm in the NVR’s Alarm OUT port, then ticking the box for Trigger Alarm Output will activate this device when your alarm is triggered.
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That’s it for the local setup section of this tutorial! Your NVR’s alarm function should now be set correctly.

Part 3: How do I configure the alarm function settings of my NVR remotely via iVMS-4200?

The first thing you’ll need to do is ensure you have the most up to date version IVMS-4200 installed and that you’re able to view the live feed of your camera(s) through the software.

If you haven’t already added your NVR to the program, navigate to:

Maintenance and Management > Device Management > Add
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Add your NVR here by filling out the fields in the popup window, ensure the boxes beside Export To Group and Synchronise Time is checked and then click Add.
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Now find the NVR on your device list and select:

Remote Configuration (the small cog listed beside your NVR) > [Basic Settings] > Event > Alarm
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NB the configuration menu layout you will see henceforth will vary between two depending on the model of NVR that you have. I have included both variations for each step, so don’t worry if some of the below screenshots look unfamiliar.

Fill out the alarm parameters here, e.g. as follows:

Alarm Input: Select your NVR’s channel that you would like to trigger your alarm (e.g.: A<-1)
IP Address: Local
Alarm Name: Name your alarm as desired
Alarm Status: Normal/Remain Open or Normal/Remain Closed depending on the type of alarm, see the first half of this tutorial to understand the differences
Enable Alarm Input Handling/Enable Alarm Linkage Actions: Check this box
Arming Schedule: All-day Template
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Open Arming Schedule, pick an arming template or a custom schedule of hours that you want your alarm active for.
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Now, Click Settings beside Linkage Method. Check the boxes for Notify Surveillance Centre, Email linkage and Trigger Alarm Output (if you’re connecting an external alarm device to an output channel), then set the desired Triggered Camera.
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Click Save, and then Save again in the alarm configuration window.

Switch back to Main View and select your NVR from the side panel.

Now, click the small alarm picture and speaker icons at the very bottom toolbar so that they’re both enabled and look like the second image below. This will enable the alarm’s function to send an image of its trigger, as well as the audio.
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That’s it for the remote setup! It’s always worthwhile testing your alarms to check everything is now working as it should be.

If you have any questions or comments to make, please do so in a separate thread mentioning this tutorial and I’ll get back to you as soon as I can.

How to Unbind a Hikvision Device using SADP on a PC

Unbinding a Hikvision device is not something that is required all that often, in most cases you can do the unbind from within the app. There are though some rare cases when the user does not have access to the Hik-connect account that the device is bound to, for example, if you have purchased a used device that has not been properly disconnected from its previous owners Hik-connect account or if you added the device to an employee’s account and they leave without removing the device from the app correctly.

As long as the Hikvision device has been set up correctly on your local network, then the process of unbinding should be pretty simple:

Step 1 – Open SADP on a PC
Step 2 – Click Refresh and select the device you want to unbind by ticking the box next to the device on the far left of the list
Step 3 – Click Unbind
Step 4 – Enter the current username and password of the device (this is NOT the username & password of the Hik-connect user you are trying to unbind the device from)
Step 5 – Enter the Verification Code and click confirm

You should then see a quick pop-up with a green tick saying Unbind Successful, If the device does NOT unbind and you get an error message like “The device is Offline” or “connecting device failed” then the most likely problem is that your DNS settings for the device are not set correctly.

You can change the DNS settings by logging in to the device using a browser and go to Configuration > Network > Basic Settings > TCP/IP and you will see the 2 DNS boxes at the bottom. We recommend that if you are unsure of what DNS to use that you enter default/most commonly used DNS servers which are shown below:

Prefered DNS – 8.8.8.8
Alternative DNS – 8.8.4.4

Once you have saved these DNS settings the unbind process should work

How do I update HikVision Firmware in just nine simple steps?

Updated 20-2-19 – corrected the link to the portal as Hikvision changed their url (again). Otherwise all is good. We use this method every day. Now viewed over 38,000 times.

Here’s how to upgrade your HikVision camera or NVR to the latest firmware version in just nine simple steps:

Step 1: Download the latest HikVision firmware to your PC.

Step 2: Extract the digicap.dav file (which is the actual firmware file) from the zipped file you downloaded.

Step 3: Copy that digicap.dav file to your PC’s root folder e.g. C://

Step 4: Browse to your NVR, camera, etc – using Internet Explorer:

Step 5: Login and navigate to Config -> Maintenance (screenshot attached below)

Step 6: Scroll to the bottom of the screen you’ll see Upgrade Firmware.

Step 7: Click the Browse button at the right-hand side.

Step 8: Browse to and select the digicap.dav file in your C:// drive

Step 9: Click ‘Upgrade’.
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I have seen reports that you cannot leap updates, but not encountered the problem myself for some time (applies to old firmware of older models). If you do not succeed in upgrading from your current version to the latest version in a single step, please try interim releases.

Additional helpful tips:
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1.Use a PC

2.Use a wired connection – PC and camera/NVR wired to your network

3.Use Internet Explorer browser (not Edge)

4.Move the digicap.dav file to your C:// folder (root of your HDD)

5.If you select/download firmware for the wrong camera family or device you will see an error message which states – “The type of upgrade file mismatches”

If you need any help finding the latest Hikvision firmware for your device:

Tutorial videos from HikVision Technical Support:

HikVision Firmware Update using Internet Explorer on your PC

HikVision Firmware Update using a monitor connected to your NVR

NVR Firmware update using a USB memory stick

Upgrade devices using IVMS-4200

NB We cannot guarantee outcomes – if you are one of our customers you will of course have our full support. We have only ever supplied official UK version HikVision cameras & NVRs. If you sourced your HikVision products from another supplier you may want to check their recommendations.

How To Set Up Live View & Playback Audio on Hikvision Cameras

There is a small selection of Hikvision cameras that support some sort of audio – audio I/O, built-in mic, 2-way audio – but on multiple occasions, customers have come back to us saying they are getting no audio on live view or playback. So to avoid this problem in the future we are creating this post to take you through the steps that must be completed to get audio from a Hikvision camera.

Step 1 – Update Firmware

Keeping firmware up to date is always important so it is always where we start with any issue, now most firmware should support the audio but if you’ve had a model for several years and never updated it you are likely on an old firmware and so updating just removes any potential problem that might be caused by out of date firmware.

EU Firmware Portal
UK Firmware Portal

The most common audio cameras will be EasyIP 2.0+ (2xx3G0) and EasyIP 3.0 (2xx5FWD/2xx5G1) which all use the same G1 Firmware.

Step 2 – Video & Audio

Login to the camera, go to the Configuration page and open the Video/Audio menu where you will see all the video settings. The important one for audio is the Video Type which needs to be changed from Video Stream to Video & Audio as shown below:
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