1. Please check the network status of the TSCLOUD system. If the users want to view the cameras remotely, the status must be connected.  It could be checked on the Main Menu–>Version>Nat Status.

If it is not connected, please refer to the below link to fix it:  Bottom Post

2. Download the software on your PC named VMS. Here is the download link:

http://www.sanncegroup.com/document/TS/VMS.exe

3. Run the software and set up a password for the software. It is better to enable Auto Login.

4. Set up Password Protection in case you forgot the login password.

5. Click the Device and Add. Then please choose TSCloud as the method to add.

6. Input the information about your DVR. The password is the login password of your DVR, not the login password of the software.

7. The Device ID can be found on the DVR monitor. Here is a picture:

8. After that, please go back to the Live View page. Double-click the cameras to view them.

What to Do if Your Device’s Nat Status Does Not Show Connected?

If the users want to view the cameras remotely, the status must be online.  It could be checked on the Main Menu–>Version>Nat Status.

If it is not connected, please try the below troubleshooting:

1. Make sure the receiver is connected to a router via ethernet cable. You can try to change another ethernet cable and another router port to check.

2. Go to Main Menu–Network, uncheck ‘DHCP‘ and change the Primary DNS to “8.8.8.8“, then click ‘Apply‘. Then please check the Nat Status again.

3. If the Nat Status is still not connected, please go back to Main Menu–Network to check “DHCP” again. Then please check the Nat Status again.

4. If it still does not work, please submit a request here to the technical support for more details.

Section 1 – Replacing hard drive on newer models

IMPORTANT: The instruction in this section is applicable to the following products (if you have an older recorder, please go to Section 2 below):

WARNING: Make sure that your recorder is OFF and the power adapter is disconnected before removing/installing a hard drive.

Removing the hard drive

Step 1. Power off the system, and unplug all cabling from the system.

Step 2. Turn the recorder over, then remove the 6 bottom panel screws as shown in the image below.

Step 3. Turn the recorder over carefully, then lift the top panel so you can access the hard drive.

IMPORTANT: The wiring to the front panel button and USB port runs along the top panel of the recorder. When separating the top panel, rest it carefully beside the bottom panel as shown below.

Step 4. Now carefully remove the power and SATA cables from the hard drive as shown below.

Step 5. Carefully pick up the hard drive to lift the bottom panel, being mindful of the sharp edges of the bottom panel. Remove the hard drive screws (4×) from the bottom panel. Hold onto the hard drive so it remains in place when all screws have been removed.

Step 6. If you are not immediately going to install a new hard drive, replace the top panel and the 6 bottom panel screws.

Installing a new hard drive

IMPORTANT: If you are replacing your hard drive, please note that you don’t need an extra SATA cable. Your recorder is already equipped with one SATA cable inside it which you can use for your new hard drive.

WARNING: Make sure that your recorder is OFF and the power adapter is disconnected before removing/installing a hard drive.

Step 1. Insert the 2 hard drive screws closest to the SATA and power ports on the hard drive and tighten them half way. See image below.

Step 2. Power off the system, and unplug all cabling from the system.

Step 3. Turn the recorder over, then remove the 6 bottom panel screws as indicated in the image below.

Step 4. Turn the recorder over carefully, then remove the top panel.

IMPORTANT: The wiring to the front panel button and USB port runs along the top panel of the recorder. When separating the top panel, rest it carefully beside the bottom panel as shown below.

Step 5. Line the 2 half-inserted hard drive screws with the 2 holes shown in the image below.

Once you have inserted the hard drive screws to their respective slots, it should look like this.

Step 6. Carefully pick up the bottom panel with the hard drive, being mindful of the sharp edges of the bottom panel. Slide the 2 pre-inserted screws into the locked position, then tighten the screws. Insert and tighten the 2 remaining hard drive screws.

Step 7. Connect the power and SATA cables to the hard drive.

Step 8. Replace the top panel and the 6 bottom panel screws.

Section 2 – Replacing hard drive on older models

IMPORTANT: The instruction in this section is applicable to the following products (if you have a newer recorder, please go to Section 1 above):

Removing the hard drive

WARNING: Make sure that your recorder is OFF and the power adapter is disconnected before removing/installing a hard drive.

Step 1. Power off the system, and unplug all cabling from the system.

Step 2. Remove the back panel screws (4×). Remove the cover by sliding it backwards.

Step 3. Turn the recorder over carefully. Remove the 2 hard drive screws closest to the edge of the recorder. Loosen the remaining 2 hard drive screws, but do not remove them.

Step 4. Remove the power and SATA cables from the hard drive.

Step 5. Slide the hard drive out of the recorder.

Step 6. If you are not immediately going to install a new hard drive, replace the top panel and the 4 back panel screws.

Installing the hard drive

IMPORTANT: If you are replacing your hard drive, please note that you don’t need an extra SATA cable. Your recorder is already equipped with one SATA cable inside it which you can use for your new hard drive. If your recorder has two bays, you can install one more hard drive (for a total of two hard drives). When installing an additional hard drive, please note that the extra SATA cable is included in the accessory box.

WARNING: Make sure that your recorder is OFF and the power adapter is disconnected before removing/installing a hard drive.

Step 1. Insert the 2 hard drive screws closest to the SATA and power ports on the hard drive and tighten them half way.

Step 2. Power off the system, and unplug all cabling from the system.

Step 3. Remove the back panel screws (4×). Remove the cover by sliding it backwards.

Step 4. Insert the hard drive so the 2 pre-inserted screws line up with the holes in the bottom panel as shown below. Slide the hard drive in place. Insert the remaining 2 hard drive screws, and tighten all 4 screws tightly.

Step 5. Connect the power and SATA cables to the hard drive.

Step 6. Replace the top panel and the 4 back panel screws.

When either are enabled, Face Detection can detect a person’s face as they enter the camera’s field of view (FOV) and Mask Detection can detect a person’s face without a mask as they enter the camera’s FOV.

Face and Mask Detection are disabled by default. To use Face Detection or Mask Detection, you must enable it in the recorder.

1. Go to Main Menu, then click Events.

   

    

2. Under (A) Event Settings, click (B) Face Detection.

   

    

3. Select the (A) camera you want Face Detection to be enabled with, then turn the Enable button to (B) ON.

   

    

4. Configure the following based on your preferences:

• Record Channel
• PTZ Activation
• Sequence
• Buzzer

  

   

5. (Optional) Enable Mask Detection:

   5a. Click the Alarm type drop down menu, then click Mask Detect.

   

   5b. Click the enable button to enable Mask Detection.

   

   5c. Configure the following based on your preferences:

   • Record Channel
   • PTZ Activation
   • Sequence
   • Buzzer
   • Autoresponse

   Note: Autoresponse is an automatic audio response when a person’s face is detected without a mask.

   

6. Click Apply to save your changes.
7. Go to (A) Smart Plan, then select the same camera you previously selected on (B) Step 3, and enable (C) Face Detection, then click Apply to save your changes.

   

    

Congratulations! You have successfully enabled Face Detection on your E892 camera.

Pin 1: Orange & White
Pin 2: Orange
Pin 3: Green & White
Pin 4: Blue
Pin 5: Blue & White
Pin 6: Green
Pin 7: Brown & White
Pin 8: Brown

Note: Pin 1, 2, 3, 6 are for data transfer while pin 4, 5, 7, 8 are for PoE power supply.

There are 6 pins in the RJ45 female connector of the Reolink IP cameras if you open this connector for check. And 4 of them for the data transmission and 2 of them for the power.

If you need to connect them to a new RJ45 female connector, here is the wires order for your reference:

Orange & white to PIN 1;
Orange to PIN 2;
Green & White to PIN 3;
Grey to PIN 4 or 5;
Green to PIN 6;
Purple to PIN 7 or 8.

There are 8 pins in the RJ45 male connector of the Ethernet cable.And if you need to re-arrange the wire order, please follow the below wire order.

Pin 1: Orange & white
Pin 2: Orange
Pin 3: Green & white
Pin 4: Purple
Pin 5: Purple & white
Pin 6: Green
Pin 7: Brown & white
Pin 8: Brown

Pin 1, 2, 3, 6 for data, Pin 4, 5, 7, 8 for PoE power supply.

Method 1: You can plug the PoE NVR and the PoE switch to the same router via Ethernet cable. Then plug the PoE cameras to the PoE switch or PoE NVR.

In this case, the cameras plugged to PoE switch will obtain IP address from the router and can be added to PoE NVR via LAN. And the cameras plugged to PoE NVR will obtain IP address from the NVR.

Method 2. You can plug the PoE switch to PoE NVR, then plug the NVR LAN port to the router.

In this case, the PoE switch can support maximum 3 cameras, which is limited by the bandwidth of the NVR Ethernet port. (The NVR LAN port is a Gigabit Ethernet port, the other ports are 100Mbps Ethernet ports).

And in this kind of connection, all the cameras will obtain IP address from the NVR, and can’t be connected as separate devices.

Method 3. You may plug the PoE switch to your router, then plug the NVR LAN port to your PoE switch.

This kind of connection is the same with that in Method 1. Cameras plugged to PoE switch will obtain IP address from the router, and the cameras plugged to PoE NVR will obtain IP address from NVR.

The 4 cameras in the package were set up wirelessly to connect NVR when they were produced in our factory.

Load More : Unable to Connect to IP Camera Guide

1. If you find you can not see the camera’s image on the monitor, it may be because the camera lost wifi connection to NVR. You need to reconfigure the wireless connection again.

2. If you replace the current 4 cameras with other cameras, you need to set up a wireless connection for the new camera again.

3. If you replace a new NVR, you need to set up the wireless connection for every camera again.

Below are the steps to set up a wireless connection.

1. Connect the camera to NVR’s LAN port by ethernet cable.

2. Please right-click the mouse and go to Video Manage, then pleases click Refresh to detect the IP address of the camera. Please note: the IP should be in 192.XX.XX.XX, Not 172.20.14.X

3. Then please go to the lower part, the Added device part, and choose the channel in which you want to add the camera. Please be sure the channel you choose status is “No video source“. If the status is not “No video source”, but such as ” IPC disconnect“, please choose this channel and click the “Delete” button on the right side. The channel should be “no video source”.

4. Then, please back to the upper part. Choose the Channel and click “Match Code“. After that, you can see the camera’s status shows “Connect success” on the Added device part.

5. Now, you can see the camera’s image on the TV or monitor.

Description

This shows you how to connect a WiFi Camera to a wired NVR through a Wireless and Wired Router.

Prerequisites

• A WiFi Camera
• A NVR
• A Wireless and Wired Router

Video Instructions

Step by Step Instructions

Note: These instructions only apply for WiFi Cameras.

1. Connect the NVR and IP Camera directly to your router, switch, or modem with an Ethernet cable.

2. Open the ConfigTool and locate your NVR and IP Camera, and check that both devices are on the network. If this is the first time you are setting these devices up, plug them in one at a time and follow the link in this step to find instructions on how to change their IP’s. This will ensure you do not have duplicate IP’s of the default (192.168.1.108)

3. Login to both devices using Internet Explorer. We will open these on two separate tabs. These two IP networks, one wireless and the other wired, will have the following ip scheme for this test:

• NVR Wired IP: 192.168.1.144
• Wireless Router IP: 192.168.1.1 (SSID: DahuaTraining)
• Camera Wired IP: 192.168.1.8
• Camera Wireless IP: 192.168.1.118

4. Configure the Wireless Router in it’s AP/Wireless menu, this is where all of the information that you will need for addressing the wireless camera and NVR begins. The Wireless Router AP is hosting the network for both the wired NVR and the wireless to the camera in this scenario. The Wifi Camera will need an IP address in the range of the DHCP Server, and also withing the default gateway. We will use an IP in the router’s default range 192.168.1.(100-200) 192.168.1.118. Make sure you have the correct login credentials for this router.

5. Configure the Camera via the Setup->Network->TCP/IP and select the wireless Ethernet card.

6. Select DHCP, or Configure the IP address on Static to match the Default Gateway and Subnet mask configured in step 4, then enter in an IP within the DHCP range. For this example we will use our designated IP address from step 3 (192.168.1.118). Then select Save.

7. Navigate on the Camera to Setup->Network->WiFi, this is the menu that needs to be used to connect the device to the Wireless Router’s SSID of DahuaTraining. Select Add SSID and enter the password and select connect, or if the SSID is hidden Manually add the SSID and password. Select refresh to see if you have connected to the AP. After this the Wireless camera has been connected to the Wireless Router, but not added to the NVR’s devices yet.

8. Unplug the Wifi Camera from the Network via the Ethernet cable as it is now connected by wireless. Go to the login page and also check the Config Tool to see if the camera is appearing on the network.

8. Navigate on the NVR to the SETTING->CAMERA->REMOTE menu where you can see devices that are connected via wired network. If you see your camera here select the check box and add it, make sure you have the appropriate login information. If you cannot see your camera here please select the manual add button and input the camera’s appropriate login information and select Save.

9. After the camera is added you might need to wait for the video feed to cache, select the Refresh button to make sure the Status indication is GREEN and not RED.

10. Select Preview and then the Camera that was added to ensure the stream is running correctly. At this time you can disconnect the wireless camera from the wired network and install it where there is wireless coverage.

An internet connected device (camera, DVR, NVR) can be configured to be accessed from outside its local
network. Using an IP address allocated by the internet provider, the end user is able to connect to this device.
Internet services for non-enterprise solutions commonly provide a dynamic IP address to its users. The lack of a
static IP address means the user must reconfigure their device connection settings every time a new IP address
is allocated. Managing multiple devices will prove difficult if IP addresses are constantly changing. This issue can
be solved by using a Dynamic Domain Name System (DDNS) Service. A fixed address is assigned by the DDNS
service provider that can be used to connect to the desired device. The device itself must be configured with the
DDNS credentials so that it may automatically update the service with the newly allocated IP address. Through
this service, devices under dynamic IP addresses can maintain static addresses. Hikvision products support a
number of third party DDNS services in addition to HiDDNS/Hik-Connect.

Supported Third Party DDNS Services
Third party DDNS service support for Hikvision products consists of both free and subscription based services:
1. No-IP (Free, optional subscription available).
2. DynDNS (Subscription required).
Limitations
Third party DDNS services may provide different features based on subscription tiers. For example, No-IP’s free
subscription requires confirmation of hostnames every 30 days in addition to a limit of 3 hostnames.
Depending on the end user’s setup and application, not all subscription tiers may be appropriate.
Discretion
User interface may not be identical to the instructions shown below depending on the product, firmware
version, and subscription tier. However, the information and settings required to setup third party DDNS
services are similar across all supporting products.

In such cases, one of the practical networking solutions is to use DSL modem on camera site and let the camera obtain the dynamic IP address from the Internet Service Provider through the DSL modem using PPPoE connection, which is much more cost-effective than applying for static IP address.

However, there is one drawback in this solution – in order to do the remote surveillance from the Control Center, the NVR Server in the Control Center has to know the address of the IP camera at all times in order to get the video stream from the camera. If the camera’s network connection has been reset for any reason, the camera will get a new IP address through DSL Modem, which may be different from the previous one. NVR will not know about this change, and the connection between the camera and NVR will fail.

The good news is – there exists a solution that makes sure the NVR can find the camera even if the camera IP changes frequently. ACTi cameras support Dynamic DNS service that allows frequently changing IP be mapped to a certain unchangeable domain name. The mapping database and its updating engine are hosted in one of the Dynamic DNS servers, most of which offer basic services for free, such as www.dyndns.org.

Every time the IP camera gets an IP that is different from previous one, it notifies the public DDNS Service about the change. The DDNS Service updates its database immediately, mapping the assigned domain name (for example tcm7411.dyndns.org) to the new IP address.
In NVR settings, only the domain name (tcm7411.dyndns.org) is used to identify the camera.

Every time when NVR needs to connect to the camera, it asks from DDNS Service what the current camera’s IP is. The DDNS Service instantly responds to NVR and tells it the camera’s IP. Now NVR will use the IP of the camera to connect to the camera and the video stream from the camera to NVR can be initiated.

As a result, NVR can always find the IP camera regardless of frequently changing IP address of the camera. Since there are so many public DDNS Services available for free, the PPPoE-based connection is really a good and low-cost solution for single-camera sites.

Although the theoretical explanation might be clear by now, you might still want to know the step-by-step procedure of how to set up the PPPoE together with DDNS support.

P2P Troubleshooting Checklist

P2P Enabled (Dahua Device Only)

Interface	Image
WebUI
SystemUI

DHCP Enabled

Interface	Image
WebUI
SystemUI

DNS 1 = 8.8.8.8

Interface	Image
WebUI
SystemUI

DNS 2 = 8.8.4.4

Interface	Image
WebUI
SystemUI

Ping Test:Success

SystemUI only.

1. Navigate to Main Menu -> Info -> Network -> Test

2. Input, “8.8.8.8” for Destination IP.

3. Click, “Test”

4. Repeat these steps, replace, “8.8.8.8” with, “google.com”

Ping Test:Results-Success

Address	Status	Image
Google.com	Success
8.8.8.8	Success

Ping Test:Results-Fail

Address	Status	Image	Troubleshooting Tips
Google.com	Fail		Check network cable
8.8.8.8	Fail		Check network cable

Default TCP Port

• 37777 for Dahua Device
• 35000 for FLIR device

Confirm All of the Above, Then Reboot

Reboot the recorder or camera after confirming all the above to be true

Network Sniffer Packet Backup New GUI

This feature is available at the SystemUI only.

Prerequisites

• USB drive, formatted to FAT32
• Dahua Recorder, connected to a network

Video Example

Instructions

1. Insert a USB drive (FAT32 format) into the device. Most models of Dahua recorders will have a USB port on the front and rear of the unit, either can be used.

2. From the Main Menu go to Network

3. Click P2P

4. Click to disable the P2P feature

Click Apply

5. Return to the Main Menu

Click Operation

6. Click Network

7. Click Test

8. Confirm the USB drive is detected, under Device Name

Click ‘Refresh’ if you do not see the device in the drop-down box

9. Click ‘Sniffer Packet Backup’ next to the appropriate NIC card to begin the backup

10. The icon will change once the backup has begun

11. Return to the P2P menu

From Main Menu click Network

12. Click P2P

Click to enable the P2P service then click Apply

13. Return to the Main Menu

Click Operation

14. Click the Pause button under ‘Sniffer Packet Backup’

15. Remove the USB drive from the recorder and connect it to a PC

You should have one or several *.PCAP files. Please email these files to your Technical Support Representative for further analysis.