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As you will see below, it is recommended to always know the date of the device.

• From the account, select the key icon on the corresponding device.
• Fill in the current date of the device and click “Acquire”. After a few moments an email will arrive at the indicated email account with a 6-digit code.
• Enter the code and click on “Generate Password”.
• A password valid only for this day will be generated automatically.
• Access the device with the password and reset a known password.

If the device is not linked to an EZCloud account, request a reset from Visiotech technical support by attaching the serial number. This can be found using the EZTools software:

IMPORTANT: you must make sure of the date indicated on the camera, because only the master password will be valid for that same date, being a temporary password.

You can also access via WEB, click on “forgot password”:

And here you can check the date.

For this system, there will be some optional way to reset the password, please kindly find which way is suitable for you.

Here are the methods to reset the password.

1. Please contact technical support to get the general super password according to the system date displayed on your monitor.

2. Can you see a “?” on the login page,? If yes, please refer to this link to find the key number and send it to technical support, and then please don’t turn off your DVR.
After technical support gets your code, the agent will generate a super password for you.

3. Can you see a small QR code after you input the wrong password 5 times? If yes, please click it and make it enlarge, and then please send the full and clear picture of this QR code to the technical support. After the technical support gets your picture, the agent will generate a super password for you.

4. If the above method all not suitable for your case, please kindly note that can you see some prompt messages on your login page, such as
“System maintenance, please contact the installer, SN: XXXXXXXX“. If it is in this case, please kindly send us a clear picture of this prompt message window, and then please inform us of the system date displayed on your monitor. After we get your pictures, we will inform you how to do it for the next step.

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If the system password has been forgotten, please send the following information to support@annke.com by email or submit a request on the ANNKE help center with the required information. Then we will send you the security code for you to access the system.

Steps:

1. A picture of the device label, which can be found at the bottom of the device.

2. A picture of the system date that is shown on TV or monitor.

3. A picture of the serial number that is shown on the monitor or TV.

Please refer to the instructions below to find the serial number.

If the system doesn‘t pop up the serial number but pop up a date, please send a picture of the system date to technical support.

After we get all the information, we will provide you the security codes to reset the admin password.

For this system, there will be some optional way to reset the password, please kindly find which way is suitable for you.

Here are the methods to reset the password.

1. Please contact technical support to get the general super password according to the system date displayed on your monitor.

2. Can you see a “?” on the login page,? If yes, please refer to this link to find the key number and send it to technical support, and then please don’t turn off your DVR.
After technical support gets your code, the agent will generate a super password for you.

3. Can you see a small QR code after you input the wrong password 5 times? If yes, please click it and make it enlarge, and then please send the full and clear picture of this QR code to the technical support. After the technical support gets your picture, the agent will generate a super password for you.

4. If the above method all not suitable for your case, please kindly note that can you see some prompt message on your login page, such as
“System maintenance, please contact the installer, SN: XXXXXXXX“. If it is in this case, please kindly send us a clear picture of this prompt message window, and then please inform us of the system date displayed on your monitor. After we get your pictures, we will inform you how to do it for the next step.

XMeye – How to Change the System’s Password?

The system’s default password is blank(nothing). We suggest you change the system‘s default password when you hook up the system for the first time to protect your privacy. Below are instructions on how to change the password.

Here are the steps:

1. Use the system’s user name admin and default password blank to log in system.

2. Right click mouse and select the Main Menu

3. Go to advanced

4. Go to Account

4. select admin and click Modify Pwd

5. Input the new password and confirm it. Since the old password is the default password which is blank, leave the old password box blank.

Click OK to save.

XMeye – How to Use Security Questions to Reset Your System’s Password?

Steps:

1. Please go to this login interface and tick the ‘?’ option.

2. You will see these are two Security Questions like the picture below shows. And please input the Answers and then tick OK.

3. Then the system will automatically pop up this interface like the picture below shows. You can input the new password that you want to set up.

4. Then, there is a message shows Modify Password Successfully.