To view a video showing the firmware upgrade process, click here.

1.1 Open Wisenet Device Manager from a computer connected to the same network as the camera.
1.2 Click on ‘Search’.

2.1 Select the device
2.2 Click on ‘FW’
2.3 Select ‘FW Upgrade’

3. Click on ‘File Open’

Note: You can also click the ‘Download’ button to have Wisenet Device Manager download the necessary firmware files.

4.1 Browse for the correct Firmware File.  Note that a downloaded firmware file is typically in a ZIP file.  You will need to first unzip the firmware file so that you can locate the .IMG file.
4.2 Click on ‘Open’

5. Click on ‘Upgrade’

6.1 Wait until the Status shows “Success” and the New version of the firmware is displayed.
6.2 Click on ‘Close’ to finish.

VMS & ONVIF Supported Device Firmware Version

1. VMS Supported Device Firmware Version

You can search a supported device list for 3rd party VMS through the below websites.

– Genetec: https://www.genetec.com/supported-device-list

– Milestone: https://www.milestonesys.com/support/tools-and-references/supported-devices/

– WAVE: https://wavevms.com/resources/compatible-devices/

And, in this kind of list, you may be noticed that some specific version of firmware are listed.

It looks that specific version of firmware only can support for the VMS, but it is not.

All Hanwha cameras are basically backward compatible, so you can think of them as Latest Firmware or Higher versions can support the VMS properly.

Please use the latest firmware, and let us know if you have any issues with the version.

How To Wisenet Firmware Update

2. ONVIF Supported Device Firmware Version

You can search ONVIF certification for our Wisenet Cameras through the below ONVIF website.

ONVIF: https://www.onvif.org/conformant-products/

The certified version on the list could be an older version when you are searching ONVIF certification.

In that case, please request a new ONVIF certification for the latest version of firmware.

How to Security Systems Firmware Upgrade: A Comprehensive Guide

Learn how to perform a security systems firmware upgrade with our step-by-step guide. Ensure your security systems are up-to-date and running smoothly.

Table of Contents

1. Introduction to Security Systems Firmware
2. Importance of Firmware Upgrades in Security Systems
3. Types of Security Systems That Require Firmware Upgrades
4. Understanding Firmware and Its Role in Security Systems
5. Preparing for a Firmware Upgrade
   • 5.1 Backing Up Your Security System
   • 5.2 Checking the Current Firmware Version
6. Steps to Perform a Security Systems Firmware Upgrade
   • 6.1 Downloading the Latest Firmware
   • 6.2 Uploading and Installing the Firmware
7. Post-Upgrade Procedures
   • 7.1 Verifying the Firmware Installation
   • 7.2 Restoring System Settings
8. Troubleshooting Common Issues During Firmware Upgrade
   • 8.1 Firmware Update Failed
   • 8.2 System Incompatibility Issues
9. Best Practices for Maintaining Security System Firmware
10. The Risks of Not Updating Security System Firmware
11. How Often Should You Update Your Security Systems Firmware?
12. Automated Firmware Updates: Pros and Cons
13. Choosing the Right Time for a Firmware Upgrade
14. FAQs on Security Systems Firmware Upgrade
15. Conclusion

1. Introduction to Security Systems Firmware

Firmware is the backbone of any security system, acting as the bridge between the hardware and software components. It controls the system’s fundamental operations and ensures that all parts function harmoniously. Understanding what firmware is and its significance is crucial before diving into the upgrade process.

2. Importance of Firmware Upgrades in Security Systems

Upgrading your security system’s firmware is not just about keeping up with technology; it’s about ensuring your system’s integrity, performance, and security. Firmware updates often come with patches for vulnerabilities, new features, and improved compatibility, making them essential for maintaining robust security.

3. Types of Security Systems That Require Firmware Upgrades

Various security systems, including surveillance cameras, alarm systems, access control systems, and home automation devices, require regular firmware updates. Each of these systems relies on firmware to operate efficiently and securely.

4. Understanding Firmware and Its Role in Security Systems

Firmware is embedded software programmed directly into the hardware of a security system. It dictates how the system behaves, processes data, and communicates with other devices. Without regular updates, firmware can become outdated, leaving your security system vulnerable to new threats and inefficiencies.

5. Preparing for a Firmware Upgrade

Before starting the upgrade process, preparation is key. This involves several steps that ensure the system is ready for the new firmware.

5.1 Backing Up Your Security System

Always back up your system settings and data before initiating an upgrade. This precautionary step ensures that you can restore your system to its previous state if something goes wrong during the update.

5.2 Checking the Current Firmware Version

Knowing the current firmware version helps you determine whether an upgrade is necessary. Most systems allow you to check the firmware version through the system’s interface or accompanying software.

6. Steps to Perform a Security Systems Firmware Upgrade

Upgrading the firmware of your security system can seem daunting, but following these steps can simplify the process.

6.1 Downloading the Latest Firmware

First, visit the manufacturer’s website or use the system’s software to download the latest firmware version. Ensure the firmware is compatible with your specific model.

6.2 Uploading and Installing the Firmware

Once downloaded, upload the firmware to your security system via a USB drive, SD card, or through a network connection. Follow the on-screen instructions to install the update, and avoid interrupting the process to prevent errors.

7. Post-Upgrade Procedures

After successfully installing the firmware, some post-upgrade steps ensure everything is running smoothly.

7.1 Verifying the Firmware Installation

Check the system’s firmware version again to confirm that the update was successful. If the new version is displayed, your upgrade is complete.

7.2 Restoring System Settings

If the upgrade reset any settings, restore them from your backup. This step ensures your system functions as expected with the new firmware.

8. Troubleshooting Common Issues During Firmware Upgrade

Sometimes, things don’t go as planned. Here’s how to troubleshoot common problems during a firmware upgrade.

8.1 Firmware Update Failed

If the update fails, restart the system and try again. Ensure that the firmware file is not corrupted and is compatible with your system.

8.2 System Incompatibility Issues

Incompatibility issues can arise if the wrong firmware version is installed. Double-check the firmware version and the model of your security system to avoid this issue.

9. Best Practices for Maintaining Security System Firmware

To keep your security system running optimally, follow these best practices for maintaining firmware.

• Regularly Check for Updates: Set a reminder to check for firmware updates every few months.
• Enable Notifications: Some systems allow you to enable notifications for new firmware releases.
• Test System After Update: Always test your security system after a firmware update to ensure all components are functioning correctly.

10. The Risks of Not Updating Security System Firmware

Failing to update your security system’s firmware can lead to several risks, including:

• Security Vulnerabilities: Hackers often exploit outdated firmware to gain unauthorized access.
• Reduced System Performance: Over time, outdated firmware can slow down your security system.
• Loss of New Features: Manufacturers often add new features to firmware updates, which you’ll miss out on if you don’t upgrade.

11. How Often Should You Update Your Security Systems Firmware?

There’s no one-size-fits-all answer, but as a rule of thumb, check for updates at least twice a year or whenever the manufacturer releases a new version. This ensures your system remains secure and up-to-date.

12. Automated Firmware Updates: Pros and Cons

Many modern security systems offer automated firmware updates, but this feature comes with both advantages and disadvantages.

Pros:

• Convenience: Updates are installed automatically without manual intervention.
• Timeliness: Your system stays updated without delay.

Cons:

• Lack of Control: You may not have the opportunity to back up settings before the update.
• Potential Downtime: Automated updates can occur at inconvenient times, potentially disrupting your system’s operation.

13. Choosing the Right Time for a Firmware Upgrade

Timing is crucial when performing a firmware upgrade. Choose a time when your security system’s downtime will have the least impact, such as during off-hours or when the premises are unoccupied.

14. FAQs on Security Systems Firmware Upgrade

1. What is firmware in a security system?

Firmware is a type of software embedded into the hardware of a security system, controlling its basic operations and functions.

2. How do I know if my security system needs a firmware update?

You can usually check for firmware updates via the system’s interface or the manufacturer’s website. If your system is experiencing performance issues, it might be time for an update.

3. Can I revert to the previous firmware version if something goes wrong?

Some systems allow you to revert to the previous firmware version, but this is not always possible. Always back up your system before upgrading.

4. Will a firmware upgrade affect my system’s settings?

In some cases, a firmware upgrade may reset your system’s settings. It’s important to back up your settings before performing an upgrade.

5. How long does a firmware upgrade take?

The duration of a firmware upgrade varies depending on the system, but it usually takes anywhere from a few minutes to an hour.

6. Are firmware upgrades free?

Most manufacturers provide firmware updates for free as part of their ongoing support for the product.

15. Conclusion

Upgrading the firmware of your security system is an essential task that ensures your system remains secure, efficient, and equipped with the latest features. By following the steps outlined in this guide, you can confidently perform a firmware upgrade and maintain the integrity of your security systems.

Introduction

In today’s world, ensuring the security of your home is more important than ever. LG security systems provide a robust and reliable solution to keep your property safe. This comprehensive guide will walk you through configuring and using your LG security system, ensuring you get the most out of its advanced features. Whether you’re a first-time user or looking to optimize your setup, this guide covers everything you need to know.

Table of Contents

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Understanding LG Security System Components

An LG security system comprises several crucial components that work together to ensure comprehensive home security. These include cameras, sensors, control panels, and mobile apps.

Cameras

LG security cameras are designed to monitor various areas of your home. They come with features like high-definition video, night vision, and motion detection. Placement is critical to maximizing coverage and minimizing blind spots.

Sensors

Sensors detect movement and breaches in designated areas. There are several types of sensors, including door/window sensors, motion detectors, and glass break sensors.

Control Panels

The control panel is the central hub of your LG security system. It allows you to arm and disarm the system, configure settings, and receive alerts.

Mobile Apps

LG offers mobile apps that enable remote monitoring and control of your security system. These apps are available for both Android and iOS devices and provide real-time notifications and video feeds.

Initial Setup and Installation

Setting up your LG security system involves both hardware and software components. Follow these steps to ensure a smooth installation process.

Unboxing

Start by unboxing all the components. Ensure you have all the necessary parts, including cameras, sensors, the control panel, power adapters, and mounting hardware.

Hardware Setup

Software Setup

Connecting to the Network

Your LG security system can connect to your home network via Wi-Fi or Ethernet.

Wi-Fi Setup

Ethernet Setup

Troubleshooting Network Issues

Configuring the Control Panel

The control panel is where you manage all settings and operations of your security system.

Basic Settings

Advanced Settings

Setting Up Cameras

Proper camera setup is essential for effective surveillance.

Placement Tips

Camera Angles

Night Vision Setup

Configuring Sensors

Sensors are critical for detecting unauthorized entry.

Types of Sensors

Placement

Sensitivity Adjustment

Integrating with Smart Home Devices

Integrating your LG security system with other smart home devices can enhance its functionality.

Compatibility

Setup Instructions

Benefits

Mobile App Configuration

The mobile app is a powerful tool for managing your security system remotely.

Downloading the App

Initial Setup

Using the App

Setting Up Alerts and Notifications

Alerts and notifications are crucial for staying informed about security events.

Types of Alerts

Customizing Notifications

Testing Alerts

User Management

Proper user management ensures that only trusted individuals can access your security system

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Introduction

Panasonic Security Systems are renowned for their reliability and advanced features, offering top-notch security solutions for both residential and commercial properties. This comprehensive manual guide will walk you through every aspect of using a Panasonic Security System, ensuring you get the most out of your investment. From installation to troubleshooting, we’ve got you covered.

Table of Contents

Understanding Panasonic Security Systems

Panasonic Security Systems offer a wide range of features designed to provide robust security for homes and businesses. These systems include high-definition cameras, advanced motion detectors, and user-friendly control panels, ensuring comprehensive protection.

Overview

Panasonic Security Systems come in various models tailored to meet different security needs. Whether you need a simple setup for a small apartment or a complex system for a large business, Panasonic has a solution.

Features and Benefits

Choosing the Right Panasonic Security System

Selecting the right security system involves considering various factors such as the size of your property, specific security needs, and budget.

Factors to Consider

Product Comparison

Panasonic offers several models with different features. Compare specifications to find the best fit for your needs.

Pre-Installation Planning

Proper planning is essential to ensure a smooth installation process.

Site Survey

Conduct a thorough site survey to identify the best locations for cameras and sensors.

Equipment Requirements

List all necessary equipment and ensure compatibility with your Panasonic Security System.

Panasonic i-PRO SmartHD Security Cameras Video

https://www.youtube.com/watch?v=yhBQZjmQFEM

Installing Your Panasonic Security System

Follow this step-by-step guide for installing your security system.

Step-by-Step Guide

Tools Needed

Setting Up Your Panasonic Security System

Once installed, configure your system for optimal performance.

Initial Configuration

Network Setup

Understanding the Control Panel

The control panel is the heart of your security system.

Key Functions

User Interface

The interface is designed to be intuitive, making it easy to navigate through settings and options.

Adding and Managing Devices

Expand your system by adding more devices.

Cameras

Install additional cameras to cover more areas.

Sensors

Add motion detectors, door/window sensors, and other accessories.

Customizing Security Settings

Tailor the system to your specific needs.

Alerts and Notifications

Set up custom alerts for different types of events.

User Permissions

Manage who has access to your security system.

Using the Panasonic Security App

The mobile app allows you to control your system remotely.

Features

Mobile Access

Download the app from the App Store or Google Play.

Monitoring and Surveillance

Keep an eye on your property at all times.

Live View

Access live footage from your cameras.

Recording and Playback

Record footage and play back important events.

Maintenance and Regular Checks

Regular maintenance ensures your system operates efficiently.

Routine Maintenance

System Health

Regularly check system health through the control panel.

Troubleshooting Common Issues

Resolve common problems with these tips.

Error Messages

Understand and fix common error messages.

Connectivity Problems

Ensure a stable network connection to avoid interruptions.

Enhancing Your Security System

Improve your system by integrating with other technologies.

Integration with Other Systems

Combine with home automation or other security solutions.

Upgrades

Upgrade firmware and hardware to access new features.

Data Security and Privacy

Protect your data with these tips.

Encryption

Ensure all data is encrypted.

User Data Protection

Follow best practices to protect user information.

Understanding Warranties and Support

Know your warranty and support options.

Warranty Details

Check warranty coverage for different components.

Customer Support Options

Contact Panasonic support for any issues.

FAQs About Panasonic Security Systems

How do I reset my Panasonic Security System? To reset your system, follow the instructions in the user manual or contact customer support.

Can I integrate my Panasonic Security System with other smart devices? Yes, Panasonic systems can be integrated with various smart home devices.

What should I do if my camera stops working? Check the power supply and network connection. If the issue persists, contact support.

How often should I update my system’s firmware? Regularly check for firmware updates and install them to ensure optimal performance.

Is my footage stored locally or in the cloud? Panasonic systems offer both local and cloud storage options.

Can I access my system remotely? Yes, use the Panasonic Security App for remote access.

Advanced Features and Customization

Explore the advanced capabilities of your security system.

AI Features

Leverage AI for enhanced motion detection and facial recognition.

Custom Integrations

Customize your system with third-party integrations.

Cost Considerations and Budgeting

Plan your security investment wisely.

Cost Analysis

Compare the costs of different Panasonic models.

Budget Planning

Allocate budget for installation, maintenance, and upgrades.

Case Studies and Real-Life Applications

Learn from real-life examples.

Success Stories

Read about how others have successfully implemented Panasonic Security Systems.

Practical Uses

Discover various applications of security systems in homes and businesses.

Future Trends in Security Systems

Stay ahead with emerging technologies.

Emerging Technologies

Keep an eye on new developments in security technology.

Innovations

Explore innovative features that are shaping the future of security systems.

Conclusion

Panasonic Security Systems provide reliable and comprehensive security solutions. By following this manual guide, you can ensure your system is installed, configured, and maintained correctly, providing peace of mind and enhanced security for your property.

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Step 1: Prepare for the Update

1. Check the Current Firmware Version:

2. Visit the Manufacturer’s Website:

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Step 2: Backup Your Settings

1. Backup Configuration:

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Step 3: Update the Firmware

1. Prepare a USB Drive:

2. Insert the USB Drive into the XVR:

3. Access the Firmware Update Menu:

4. Start the Firmware Update:

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How to Update XVR Firmware A Comprehensive Guide

Step 4: Verify the Update

1. Check the Firmware Version:

2. Restore Configuration:

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Troubleshooting Tips

1. Ensure Compatibility:

2. Stable Power Supply:

3. Follow Manufacturer Instructions:

4. Common Issues:

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Conclusion

Regular firmware updates are vital for the smooth operation of your XVR, enhancing security features, and maintaining compatibility with new technologies. By following the steps outlined in this guide, you can confidently update your XVR firmware, ensuring your device remains up-to-date and fully functional. Always refer to your device’s manual for model-specific instructions and consult manufacturer support if you encounter any issues.

or alternative guide

Updating the firmware of your XVR (eXtended Video Recorder) is crucial for maintaining its performance, enhancing security features, and ensuring compatibility with new devices. Here is a step-by-step guide to help you update the firmware on your XVR device:

Step 1: Prepare for the Update

Step 2: Backup Your Settings

Step 3: Update the Firmware

Step 4: Verify the Update

Troubleshooting Tips

Conclusion

Regularly updating your XVR firmware ensures the device runs smoothly, maintains security, and supports new features or devices. Following the steps outlined in this guide will help you successfully update your XVR firmware with minimal hassle. Always refer to your device’s manual for specific instructions related to your model.

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What’s Included:

Junction Box for PTZ Cameras Installation Guide.

Installation:

Warning: Install in an area that can support 3× total weight of the camera and junction box.

Note: The products mentioned and shown above are not included.

Junction Box for PTZ Cameras: Troubleshooting Guide

This article provides troubleshooting guidance for addressing issues for your AJLZ junction box for PTZ cameras.

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I cannot fit my camera’s cable through the front of the junction box

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My PTZ Camera has external accessories

You can install external accessories inside the junction box in the metal trays.

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I want more room for cables in my junction box

You can make more room in the junction box by removing the metal trays inside with a Phillips head screwdriver.

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I need to organize my cables

The included cable ties are for cable organization inside of the junction box. Manually coil your cables until the junction box outputs the desired length of wire, and then use the cable ties to keep the coil together.

Junction Box for PTZ Cameras: Frequently Asked Questions

This article answers frequently asked questions about your AJLZ junction box for PTZ cameras.

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Setup

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What tools do I need to install my junction box?

To install your junction box, you will only need a drill, however to customize your junction box with accessories you will need a Phillips head screwdriver.

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How do I fit my camera’s cable through the front of my junction box?

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Where can I install the junction box?

The outdoor junction box can be installed at any location that can support 3× total weight of the outdoor junction box and the attached camera. However the following criteria are recommended for best performance:

Location Selection:

Mounting Surface:

Other recommendations:

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What are the benefits of the junction box?

The outdoor junction box adds protection, and aids in wire organization for your device.

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How much weight can the junction box hold?

The outdoor junction box can carry up to 17.64 lb / 8.0 kg, which includes the weight of any of the compatible devices.

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How do I install my junction box?

Please refer to the Installation Guide for your junction box.

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How do I organize the cables inside the junction box?

The included cable ties are for cable organization inside of the junction box. Manually coil your cables until the junction box outputs the desired cable length, and then use the cable ties to keep the coil together.

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General

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What is a junction box

A junction box attatches to a device and secures its cables in a contained space. It allows for improved safety, organization, and look for a device and it’s cables. This PTZ camera junction box allows you to keep your PTZ camera’s cables, and applicable added accessories safe and secure from weather and tampering.

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How many cables can exit or enter my junction box?

Up to 5 cables can enter or exit the junction box and plu in externally. Up to 3 cables can be weatherproofed with a cable gland.

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What are the dimensions of the outdoor junction box?

The dimensions of the outdoor junction box are (W × D × H) 11.70 × 9.76 × 5.15” / 297.2 × 248.0 × 130.7 mm.

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Which cameras are compatible with this product?

Please see the Compatibility Chart to find compatible cameras.

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What is the size of the included Allen key?

The included Allen key is 5 mm.

 Outdoor Junction Box: Frequently Asked Questions

The following FAQ article answers common questions about the AJLD-1W Series – Outdoor Junction Box. Where applicable, the FAQ includes links to articles where you may find more information.

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How do I install my E851AD camera with this product?

The E851AD camera equips a cable that exits from the bottom edge of the device, while other models equip cables that exit from the middle of the bottom side. Because of this, extra care must be taken to attach the outdoor junction box to the E851AD camera. Please follow the following steps for proper installation of your camera and outdoor junction box.

Note: Do not remove the dome cover in humid or dusty environments and always wash your hands before handling your camera.

Enjoy using your new E851AD camera, with your new outdoor junction box.

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Where can I install the outdoor junction box?

The outdoor junction box can be installed at any location that can support the entire weight of the outdoor junction box and the attached camera (up to 7.8 lbs / 3.54 kg). However the following criteria are recommended for best performance:

Other recommendations:

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What are the benefits of the outdoor junction box?

The outdoor junction box adds protection, and aids in wire organization for your device.

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How much weight can the outdoor junction box hold?

The outdoor junction box can carry up to 1.19 llbs / 0.54 kg, which includes the weight of any of the compatible devices.

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What are the dimensions of the outdoor junction box?

The dimensions of the outdoor junction box are (W × D × H) 5.27 × 5.25 × 2.05” / 134 × 133.5 × 52 mm.

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Which cameras are compatible with this product?

Please see the Compatibility Chart to find compatible cameras.

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Understanding the Basics: What You Need to Know Before Buying

Before diving into the different types of security cameras, it’s crucial to understand some basic but important considerations that will influence your choice.

Identifying Your Security Needs

When considering the installation of a security camera system, the first step is to assess your specific needs. The requirements of a sprawling estate versus a cozy apartment differ vastly. Similarly, a retail business will have different security needs compared to a manufacturing unit. Begin by asking yourself the following questions:

Answering these questions will lay a solid foundation for your search and ensure that you don’t end up with a security camera system that’s either overkill or insufficient for your needs.

Security Camera Buying Guide and How to Choose

Considering the Location

The location where the cameras will be installed plays a pivotal role in your decision-making process. Indoor cameras differ significantly from outdoor cameras, particularly in terms of durability and weather resistance. If you’re considering outdoor surveillance, ensure the cameras are weatherproof and have adequate night vision capabilities.

Exploring Security Camera Technologies

When choosing a security camera, it is critical to understand the differences and similarities between IP security cameras and HD over coax security cameras to select the right type for specific needs.

What are IP Security Cameras?

IP (Internet Protocol) security cameras are digital video cameras that use networks to transmit image data and control signals over an IP network. These cameras can be directly accessed from a network connection, making them highly versatile for a variety of settings.

Advantages of IP Security Cameras

High Resolution: IP cameras are known for high-resolution images, which can go up to 4K resolution, allowing for clearer and more detailed images.

Scalability: They are highly scalable as one can easily add more cameras to the existing network without significant infrastructure changes.

Remote Accessibility: IP cameras can be accessed and controlled remotely, making it possible to monitor footage from anywhere in the world via the internet.

Disadvantages of IP Security Cameras

Cost Factors: They tend to be more expensive than other types, both in terms of initial setup and maintenance.

Network Dependency: These cameras require a stable network connection, which can be a limitation in areas with poor connectivity.

What are HD Over Coax Security Cameras?

HD over coax security cameras transmit high-definition video over coaxial cable. These cameras are an upgrade from the traditional analog CCTV systems, providing better resolution and clarity without the need for new cabling infrastructure.

Advantages of HD Over Coax Security Cameras

Cost-effectiveness: Generally less expensive than IP cameras and utilize existing coaxial cable setups.

Ease of Installation: They are relatively easy to install, especially if replacing existing analog systems.

Reliability: Less dependent on network bandwidth and do not suffer from network-induced lag.

Disadvantages of HD Over Coax Security Cameras

Limited Resolution: While improved over analog cameras, their resolution does not compare to the high levels achievable by IP cameras.

Scalability Issues: Adding more cameras often requires additional DVRs (Digital Video Recorders), which can complicate the system.

Comparing Video Quality and Resolution

When it comes to resolution, IP cameras generally offer more with options going up to 4K, whereas HD over coax typically maxes out at 1080p. This makes IP cameras a better choice for scenarios where detail is critical.

Comparing the Cost Implications

IP cameras have a higher upfront cost primarily due to the need for networking equipment and possibly, higher quality cabling. However, HD over coax cameras often involve less expensive equipment but might incur more costs if extensive cabling is needed.

Remote Access Capabilities

Both IP camera systems and HD over coax camera systems excel in remote access as they can be configured for view from any location thru PC, cell, or tablet through the internet. 

Use Case Analysis

For large, expanding facilities or highly detailed surveillance needs, IP cameras would be more suitable. In contrast, HD over coax cameras are well-suited for smaller setups or where budget constraints are significant.

Future Trends in Security Cameras

The future likely holds further enhancements in camera resolution and network capabilities for IP cameras, and continuous integration of advanced analytics. HD over coax might see improvements in compression and transmission to allow for higher resolutions.

Both IP and HD over coax security cameras offer distinct advantages and disadvantages. Your choice should depend on your specific needs, budget, and desired scalability. Understanding these aspects will guide you in choosing the most suitable type.

Exploring Types of Security Cameras

With a basic understanding of what to consider before purchasing, let’s delve into the most popular types of security cameras available on the market.

Dome Cameras

Dome cameras are named for their dome-like shape, making them more discreet than other types. They’re excellent for indoor use, especially in retail or commercial settings, where they can blend in with the decor while providing a wide viewing angle.  In addition, most of our dome cameras are also vandal resistant.

Bullet Cameras

Bullet cameras are long and cylindrical. They are typically used outdoors, mounted on walls or ceilings. These cameras are known for their strong night vision capabilities and long-distance viewing, making them ideal for monitoring large areas like backyards or parking lots.  Whether you need a wide angle or a zoom we have the perfext bullet security camera for you. 

Wireless vs. Wired Cameras

Another crucial consideration is whether to go for wireless or wired cameras. Wireless cameras offer flexibility in placement and are generally easier to install. However, they depend on your Wi-Fi signal’s strength and can be more susceptible to interference. On the other hand, wired cameras require a more complex installation process but provide a more stable and reliable connection, making them well-suited for extensive surveillance systems.

Smart Cameras

Smart cameras come with features like motion detection, facial recognition, and automatic alerts. These cameras not only record footage but also analyze it, sending you notifications when something out of the ordinary happens. They’re perfect for homeowners who want to stay informed about their property’s security in real time.  We also have specialty cameras such as PTZ, license plate, and fisheye cameras.

Key Features to Look For

Delving deeper into the specifics, here’s what you should look for when shopping for a security camera:

Selecting the right security camera for your home or business requires careful consideration of your specific security needs, the features you value most, and the type of camera that best suits your space. By taking the time to understand the different options available and what each offers, you can make an informed choice that ensures your property is watched over effectively. Remember, the goal is not just to deter potential intruders but to give you the confidence that comes with knowing your space is secure. Whether you opt for a dome camera for your business interior or a bullet camera for outdoor surveillance, ensuring your peace of mind is the ultimate priority.

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Hikvision NVR 5.0 Professional Installation Guide

Hardware Installation

Software Configuration

Additional Resources

Important Note: The provided steps serve as a general guideline. Specific configurations might differ based on your NVR model. Always refer to the official user manual for detailed instructions and advanced functionalities.

Setting up a Hikvision NVR (Network Video Recorder) involves several steps, including hardware setup, network configuration, and camera configuration. Here’s a detailed guide to help you set up your Hikvision NVR 5.0:

1. Hardware Setup

Step 1: Unbox and Connect Components

Step 2: Connect the NVR to a Monitor

Step 3: Connect the NVR to the Network

Step 4: Connect Cameras to the NVR

Step 5: Power Up the NVR

2. Initial Configuration

Step 1: Boot Up and Log In

Step 2: Set Date and Time

Step 3: Network Settings

3. Adding Cameras

Step 1: Detect and Add Cameras

Step 2: Configure Camera Settings

4. Recording Settings

Step 1: Set Up Recording Schedule

Step 2: Configure Storage Settings

5. Remote Access Setup

Step 1: Enable Hik-Connect

Step 2: Port Forwarding (if necessary)

Step 3: Mobile App Setup

6. Final Steps

Step 1: Test the System

Step 2: Backup Settings

Troubleshooting Tips

This guide should help you set up your Hikvision NVR 5.0 system. For more detailed instructions, refer to the user manual or the Hikvision support website.

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Our IP camera can connect directly to your network or computer, and there are three ways to do so. The three ways listed below do not require a NVR. A NVR, or Network Video Recorder, is the device that IP cameras connect to.  The NVR records video provided by the IP cameras to a hard drive, either in HD (720p, 1080p), 2K HD, or Ultra HD (4K) depending on the type of NVR and type of camera that’s being used with it.

IP cameras are network-based cameras, however they don’t require Internet access in order to be used as they are standalone devices that can be used on a local network. A simple local network can be either of the following:

1.An IP network camera connected with a network cable to your desktop computer’s network port.

2.An IP camera connected to a router that is connected to a desktop or laptop computer, but the router is not connected to the internet.

Only if you want to view your system remotely from the internet then you would have to connect the system to the Internet.

Do I need a NVR for my IP security camera system?

A NVR is not necessary in order to view your network cameras or even record video. If you are testing cameras, looking for a temporary setup or want to set up something inexpensive then using a computer with an IP camera is a good alternative to a NVR.  SmartPSS is our computer software program that allows PCs to view and record IP cameras. However, this kind of processing will demand a lot from the computer. Most likely, you wouldn’t be able to use that computer for personal use as it would be bogged down processing video from high resolution IP network cameras.  Also, computers can be unreliable and crash, potentially leaving you with no recorded video.

NVR products are standalone devices using a Linux operating system which is known to be rock-solid and crash free, and designed to be operate 24/7 and maintain system security with user account access permissions. For a complete security camera system, you will want to use a NVR along with cameras. SmartPSS software can be used as a client software to connect from a computer to a NVR to watch cameras connected to the NVR and to playback/download recorded security footage.

How to Connect IP Camera Guide 2024

Three ways to connect an IP camera to a computer

Before we begin, it is important to understand that network camera systems require the ability to transport video and power to work correctly. Power Over Ethernet (PoE) is a technology that transmits video/data signal and power over one Ethernet cable. In situations where PoE isn’t available, a 12V DC power adapter will be necessary to supply power to the camera.

Secondly, you will need to use our IP finder Config Tool to find cameras on your network. For more info on basic networking knowledge as to how IP addresses matter when deploying network cameras, please read our guide about connecting security cameras to the internet.

Now, let’s discuss the three ways to to connect to an IP camera from your computer.

1.12V DC power adapter with a network cable straight into a PC

2.12V DC power to camera + network cable to router

3.Camera to PoE Switch or PoE Injector

How to Connect IP Camera to Computer

1) 12V DC power adapter with a network cable straight into a PC

a) For this method we will provide power to the camera using a 12V DC 1amp power adapter that plugs into a 110V AC outlet. Below is a picture of our trusty power adapter.

b) Next, connect a network cable from the camera to your computer.

c) Set your computer’s network port to a static IP address like 192.168.1.200 so you can talk to the camera. Here’s how you do it on a Windows Computer:

d) All newer cameras with firmware from 2018 and onward have stringent password rules that require initialization before making any configuration changes to the camera including the IP address. In order to set the password and password recovery email address you must login to the web interface of the camera. Be sure to note down and keep the credentials you are setting in a safe place that you will remember.

There are no master reset passwords for our equipment. If you forget your password, recovery email address, and security questions that you set on the camera at time of initialization, resetting the camera requires factory service which will incur out-of-warranty costs to reflash the camera.

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e) Once you have a static IP address assigned to your computer’s wired network port, turn off WiFi on your computer. You can find the camera’s current IP address by using the Config Tool as shown. Our test camera has a current IP address of 10.1.1.65. If you need to change the IP address to let’s say 192.168.1.120, you can do that by clicking on the pencil icon to edit.

Note: if you have a password other than admin set on the cameras, then you will need to enter that in the “search settings” options before attempting to edit the IP address. See the illustration below on how that is done.

f) As explained in our article connecting security cameras to the internet, for two devices on a network to talk to each other, they must have the same IP address scheme. In 1C we set our computer’s address to 192.168.1.200, so we need to set change this camera’s address to 192.168.1.X where X is a number between 2 and 254, and not same as the our computer’s current address. We picked 12, so below is a screenshot of what to set your camera’s ip address to if you are following along in our guide. Set the subnet to 255.255.255.0 and gateway to 192.168.1.1.

g) After changing your camera’s IP address to one that matches your network, type the new IP address of your camera into the URL of internet explorer. Here’s a brief example:

You can also view the camera using our PC software. If you don’t already have it, you can download SmartPSS from here. Here’s how if you already have SmartPSS installed.

In summary, the above is a quick and easy way to connect an IP camera to a computer with a hardwired network port. This is great for the following scenarios:

• You don’t have a router and want to set up a closed circuit system between a computer and a security camera.

• You are trying to test an IP camera or troubleshoot it.

• You are trying to connect to a security video recorder directly from a computer.

Most computers have only one network port, so this method can be problematic as it would use up your only network port, preventing you from having a hard-wired Internet connection. The next 2 methods will demonstrate how to set up a network camera on a network. Method 2 is for setting up a camera with a 12V DC power supply and Method 3 entails using a PoE injector or switch. The only different between these two methods is how power is supplied to the camera.

2) 12V DC power to camera + network cable to router

This method will show you how to connect an IP camera to your router and view it over a network, while supplying power to the camera using a 12V DC power adaptor.

a) Connect a 12V DC power supply to your camera and connect the power adaptor to the wall to power the camera.

b) Connect a network (Ethernet) cable from the camera to the router to establish a data connection between the camera and the router.

c) Give the camera about 2-3 minutes to boot. Use our IP Finder Config Tool to find the camera on your local area network (LAN).  Below is a screen shot of how it looks in our case.

The camera currently has an IP address of 10.1.1.65. As explained in our article connecting security cameras to the internet, for the camera to be reachable from the computer on your network, its IP address has to match the IP scheme of your network. In our case our router IP is 192.168.1.1, so we are going to have to change the IP address of the camera. To change the IP simple press the pencil icon to edit.

d) We are going to set the camera to an IP of 192.168.1.X, we chose 192.168.1.12. Before we go ahead and change the IP address, we have to think about duplicate IP addresses on the network which would create networking issues. To see if a specific IP address is available on your LAN, use the command prompt in Windows to ping the address you intend to use. Below is a video explaining how to use the ping command. You can use this command on Mac as well by using the terminal.

e) Let’s change the IP address. In our case we set it to 192.168.1.12. Subnet mask is usually 255.255.255.0 on simple networks, and the gateway is the IP address of the router. Press OK.

f)  Once the camera is assigned a new IP address, you can access the camera using your Web Browser or SmartPSS as shown in 1F above.

3) Camera to PoE Switch or PoE Injector

We discussed that PoE supplies power to the camera, so a 12V power adapter is not necessary in this scenario.

In this method you plug an ethernet cable from the camera to a PoE port on a compatible PoE switch or injector. The PoE switch or injector connects to the router.

Here’s how you connect to a PoE switch.

Here’s how you connect to a PoE injector

Again, use the Config Tool to find your camera’s IP address and change it to match your network scheme (if necessary) as described in steps 2C thru 2E. Once the camera is on the same network as your computer you can login and watch the camera as shown in Step 1F.

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Summary

At this point, you now should know a good amount about networking and have used the above mentioned steps to make your very own IP camera system using your computer and IP camera.

Viewing an IP Camera on a Smart TV

Among the many different ways that security cameras are used, we are often asked if it is possible to view an IP camera directly on a Smart TV without using a NVR recorder. With most Smart TVs on the market there is no application that is available to watch IP cameras directly on the TV. In this guide we show how to use an Android TV box by downloading an App to connect an IP camera to a Smart TV or any monitor that has an HDMI input.

All IP cameras from CCTV Camera World support a RTSP video stream that is usable by third party programs and apps. The App that we suggest you use on an Android TV box is called VLC Media Player. You can login and access the RTSP stream from an IP camera and have it display on a TV.

Keep in mind any device that can download VLC Media Player can do this process like iPhones, iPads, Android tablets, and phones.

What equipment is needed?

Here’s the list of all the equipment that is needed to connect an IP camera to a Smart TV.

1.IP camera from CCTV Camera World

2.PoE injector or 12V DC Power Adaptor to power the camera

3.Network cables to connect the camera to your computer network

4.Android TV Box from any online shopping marketplace

5.Computer network to connect the camera and Android TV Box

6.Internet connection to setup and install Apps on the Android TV box which can later be removed after the setup process is finished

7.SmartTV or Computer Monitor with HDMI input

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How to connect IP security cameras to an Android TV Box

Before you can access the stream from the camera you will need to have it connected to your computer network and verify that it’s accessible. If you purchased a standalone IP camera from CCTV Camera World the camera is likely already configured with an IP address. Check the top of the camera box for the login information label. If the camera has not been configured, or you need to set it up on your network we recommend following our How to Connect an IP Camera guide.

You will also need to set up your Android TV box on your network, consult with the manufacturer of your box to find out how to do this.

You will need your IP address, username, and password that is set on the camera in order to access it. Inside of the VLC Media Player app you can access network streams. Inside of the app navigate to adding a video source and select network stream. Using the example RTSP stream below plug in the information for your camera’s IP address and type the text into the media player URL.

rtsp://192.168.1.109:554/cam/realmonitor?channel=1&subtype=0

After you’ve typed in the correct RTSP stream for your camera you will be required to login to your camera stream. Type in the username and password for your camera to allow the app to login to your camera stream.

If you receive an error, double check that your camera is connected to the network and you’ve typed the correct username and password. Provided the camera is set up on the network and you are able to login you should now see your camera stream inside of the VLC Media Player App.

Keep in mind that Smart Camera features cannot be used with the RTSP stream. If you would like to use Smart Detection features that your security camera may have, you will want to use an NVR to display the camera on your TV.

Watch our video below that shows the setup process described above on an Android TV box.

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Unlimited Access Anywhere, Anytime

When you combine our “Blue Line” IP Cameras with one of our compatible IP camera network video recorders you can keep an eye on your assets no matter where you are. Take advantage of the free remote viewing app to view on your cell. Use the free software to view and control you cameras on your tablet, or computer. Stay connected and have peace of mind knowing you can monitor your cameras remotely, without any additional monthly fees.

LATEST FIRMWARE UPDATES FOR YOUR DEVICE

UPDATING YOUR SECURITY CAMERA FIRMWARE

Firmware Updates

In order to do a firmware update you must first identify the EXACT model number of your DVR or NVR unit. The model number can be found on the sticker located on the bottom or side of the unit. All CCTV Security Pros model numbers begin with the prefix “CSP” (Example, CSP-XXXX). Please match your model number to the list provided below. You will also need to locate your order confirmation email to determine when the unit was purchased. Once you have identified the correct model number and firmware please continue by following the instructions below.

Blue Line IP Camera Troubleshooting v2

Upgrading Your Firmware

Please identify the correct model from the list of firmware provided below.

Please select the appropriate link and download the .bin file. Once the download is completed copy the .bin file to a USB Flash/Thumb Drive. We suggest formatting your USB drive to FAT32 before attempting the update.

**Note : Units with Build Dates of 2013 or earlier may require you to rename the file to “update.bin” before launching the upgrade.

Once the .bin file has been transferred onto your drive you can insert the USB Drive into either of the two USB ports found on your unit. One can be found on the front panel and one can be found on the rear of the unit.

Once the drive is inserted into the unit go to the following menu:

Main Menu –> Setting –> System –> Upgrade. Click Start. Find and select the .bin file you transferred to the USB Drive and Click Start.

*NOTE – On select models you will need to go to:

Main Menu–> Info –> Version –> Upgrade

The unit will now begin upgrading to the latest Firmware Revision that is available for your device. Once completed the system will reboot. After the reboot we recommend doing the following:

1) Remove the USB Drive from your system.

2) Change your passwords on your “admin” account. For assistance in altering your password please follow this link: https://www.cctvsecuritypros.com/content/pdfs/password-account-settings.pdf

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IMPORTANT: If you are having difficulty identifying the correct firmware please email us at support@cctvsecuritypros.com with your order number and unit model number.

User Account Locked

Your system will lock itself out when you or someone else has attempted to log into your DVR

with an incorrect user/password combination more than three times within 30 minutes

When this happens you have two options.

1. Wait 30 minutes after the last failed login attempt and try again.

2. Reboot the DVR by using the rear toggle switch or by unplugging.

When the unit powers back on try and login with the default username and passwords.

Username: admin

Password: admin

or

Username: 888888

Password: 888888

If neither of these passwords get you into your system you will need to email us at

Support@CCTVSecurityPros.com

and request a Master Password. Once we can confirm your

account we will happily be able to provide you with the correct login credentials.

Please have your Order Number or DVR/NVR Model Number when requesting a Master

Password.

*Note: The DVR/NVR Model Number can be found on the Bottom or Side of your system.

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IP Camera Harness Repair

If your connector looks like the ones below, moisture has gotten into your RJ45 connector. The number one cause of premature IP camera failure has to do with improper weatherproofing techniques. If caught early enough a simple cotton swab and rubbing alcohol will clean that connector right up! You may need to resort to some heavier duty electrical contact cleaner if the cotton swab method does not work.

If all else fails and the connector is too far gone and cleaning it will not work, you will need to perform a harness repair.

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In order to perform the repair you will need:

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1 x RJ45 Crimp Tool1 x Male RJ45  1 x Female to Female RJ45

Connector

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1 x Your choice of weatherproofing ( Weatherproof junction box or weatherproof Female to Female connection)

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Start by removing the RJ45 end off of your IP cameras harness. Be sure

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Strip back the outside insulation to expose the internal cables.

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Organize the cables to match the pinout of the IP camera. Slide the organized cables into the connector and crimp. All CCTV Security Pros IP cameras will use this pinout.

Connect your Female to Female RJ45 connector to check your work, you should have a functioning IP camera now that its void of all corrision.

Now that the IP camera has been repaired we still need to weatherproof this connection. It is now more vulnerable than ever!

Consider using a weatherproof junction box to make your connections in, or perhaps a weatherproof Female to Female connector.

Remember that different coupling styles exist so make sure that you are informed about how to use the coupler before you start crimping wires.

Troubleshooting Steps 4/8/16 Channel

(Cannot Find the Network Host)

To solve the error, please verify that the camera is properly plugged into the back of the system. If you unplug and re-plug it back in this should verify it is connected physically.

If the issue continues go to Main Menu > Camera > Camera List and delete the camera with the red status from the bottom list and do a Device Search to verify the camera is showing up on the top list.

If the camera does not show up this means the cable is not connecting properly, which could either mean the camera is not getting power or isn’t transmitting data. The best way to determine whether it is an issue with the Camera or Cable is to bench test the camera on a known working cable.

If it does show up but it has a different IP Address, please confirm the IP Address is in the 10.1.1.1-255 range (This is the default range of the internal Switch).

If the camera is not within the correct IP range, then the camera could need to be modified on the top list to properly connect in which you would select the camera, hit modify, type in the camera’s username and password and set the IP address to DHCP to automatically obtain an IP or statically assign the camera an IP address to match your switch range and gateway.

If the camera is on the correct range, you should be able to add it to the bottom list and it will come up with Green or Red, If Red double check the error message on the live view on the system.

If the Error says Invalid Username or Password, go back to Settings > Camera > Camera List and modify the camera at the bottom of the list and type in the correct login information.

If the error says Cannot Find the Network Host, check the IP Address is in the correct range, if it is you need to verify your cable is good by testing the camera with another known good cable or testing on a short patch cable as the cable could be experiencing packet loss.

Make sure the cable is T568B Standard and is within 100 meters (328 feet.)

Night Vision Issues

When a camera goes into night vision mode, the infrared LEDs around the lens turn on. If the video signal at nighttime or in dark locations is washed out, foggy or you see “halos” on the screen it is because the infrared LEDs are reflecting back into the camera lens.

cameras LEDs to focalize on the mounting surface and greatly reduce the Infrared distance.

Adding 3rd Party Cameras to Blue Line NVR

We always recommend using Blue Line IP cameras with our Blue Line NVRs for the easiest and most complete experience possible. However, we understand that using 3rd Party Cameras can be beneficial in some applications. This guide will explain the basics of adding a 3rd Party IP camera into your Blue Line NVR.

Information you will need to add 3rd Party Cameras.

With your camera attached to one of the PoE ports on your NVR, you’ll navigate to the camera settings from the main menu.

A 3rd Party Camera normally will not add itself, so you will need to go into the Camera List and click on Search Device. If the camera is detected, you will be able to select it and click on the Modify IP button toward the middle of the screen.

When modifying the IP address of the camera the default IP range for the PoE ports on the NVR is

10.1.1.xxx so you’ll want to make sure the camera is on the same range.

You will need to know the camera’s password to change the IP Address. Once the IP is successfully changed it should update after clicking Search Device again

Check the box to the left of the camera and click Add. Most cameras will show up with the Manufacturer as ONVIF. If they do not and show up as red, you will need to click on the edit button on the camera and change the Manufacturer to match the camera’s manufacturer, or to ONVIF if the manufacturer of the camera is not listed.

While in the modify window you can also enter the password for the camera in the password field. Once that is completed you can click OK. After a few seconds the status should change to a green icon and then you should be able to see the camera’s live view. Please keep in mind that if the Error Message says Invalid Username or Password you may need to login to the camera from the Web and setup an Onvif User for the system to login with.

If the camera is still showing offline, setting the manufacturer to PELCO can sometimes resolve the issue.

Additional 3rd Party Camera Information

DVR/NVR Rebooting

If your DVR or NVR is rebooting by itself please read the guide below.

If your DVR or NVR is rebooting once a week this is completely normal. Our DVR and NVR systems are designed to reboot once a week (Tuesday at 2AM by default).

If your DVR or NVR is rebooting more frequently you first want to check the power source of the DVR or NVR.

Be sure you are using the correct Power Source that was included with the DVR or NVR. Below are the correct power adapter specs so you can identify the correct one.

NVRCUBE = 12V, 2.0Amp NVRWIFI = 12V, 2.0Amp

LITE Series DVR = 12V, 2.0Amp

Pro Series DVR = 12V, 5.0Amp

Pro Series NVR = 3 Prong Power Cord to Power Outlet Extreme Series DVR/NVR = 3 Prong Power Cord to Power Outlet

If you can confirm you are using the correct Power Adapter you may need to double check the outlet you are plugged into. Try an alternate outlet and eliminate any Battery Backup Power Supplies for test purposes.

If the power source is not causing the reboot cycle it could be related to the internal hard drive. To check this out please continue reading.

First you will need to Power Off the DVR. We suggest powering the system down from the Power Switch on the rear of the system or by simply unplugging the Power Cable.

Once the system has been powered down you will need to open up the system. Please see below to locate the screws that need to be removed.

NVRCUBE or NVRWIFI

There will be 4 Phillips head screws located on the bottom of the system. Once the screws are removed the top cover will lift off.

Lite Series DVR

There are 2 Phillips head screws located in the rear and 2 on the side of the DVR, 1 on each side. Once the screws are removed the top cover will lift off.

Pro Series DVR/NVR

There will be 4 Phillips head screws located on the rear of the system. Once the screws are removed the top cover will slide towards the rear and lift off.

Extreme Series DVR/NVR

There will be 2 Phillips head screws located on the rear of the system. Once the screws are removed the top cover will slide towards the rear and lift off.

Once the top cover has been removed it will expose the Hard Drive and its connections.

First we want to Unplug the Large Black Connector. Press down on the metal tab and pull the connector out of the Hard Drive.

Now we want to unplug the second smaller connector (Blue Cable) from both ends. Press down on the tab and remove from the Hard Drive as well as the System Board.

Once the connections have been disconnected. Plug them back in securely and listen for the metal tab to click. This will ensure a good connection in between the System Board and Hard Drive.

Note*

While you still have the system open, it might be a good idea to check the cooling fans for any dust or debris that could be stopping the fan from moving. This could cause the DVR or NVR to overheat.

Once the connections are tight, lets put the top cover back on. When the cover is back on you can proceed to power on the system. Once the system is powered on you will need to monitor the system and check if it is still rebooting.

Disconnecting The Internet

If the system is still rebooting you may want to disconnect it from your Router or Modem by unplugging the Ethernet cable in the rear. You will loose your remote viewing capabilities temporarily while unplugged but can help us diagnose the issue.

With the cable unplugged you may want to monitor the system closely to see if this has made any changes to the rebooting issue.

Disconnecting Cameras and Other Sources

Disconnecting cameras, alarms, extra monitors and microphones is the last thing we can try to solve your rebooting issues.

Cameras, monitors, and microphones mounted near high voltage could be causing your system to reboot by itself. If your system detects any incoming voltage or amperage coming into the rear inputs the system will shut down to protect itself from damage.

Leave your main Display Monitor and Power Source connected. Disconnect one input at a time to see if it makes a change in your reboot cycle. If you notice a change in the rebooting you can single it out by using this method of elimination.

1.Download the mobile APP (Guard Viewer) and Sign up

for an Account

Further support, plz email us at email love@hiseeu.com

Or contact us at +1 917 688 222

Download the mobile APP and Sign up for an Account

1. Download and install the app.

Please scan the QR code to download the free APP “Guard Viewer”

You also can visit the Apple Store or the Google Play Store to download the Guard Viewer app for iOS or Android devices. Alter installation, tap the icon to launch the app.

2.Register an account and login

For first time use, please create a new account and add the following steps:

Please tap Sign up and follow the on-screen prompt to register an account by email.

2.Add Device to APP(Guard Viewer)

YS AHD TVI Security System User Guide v1

Further support, plz email us at email love@hiseeu.com

Or contact us at +1 917 688 2228

Add Device to APP(Guard Viewer)

Auto add is not suggested. Please tap on “Later” if you see this message box.

In this situation, it will Auto Search to discover the NVR device connected to the local network. But once your mobile phone disconnects with LAN WiFi, you will not be able to view it anymore.

Please Add devices in this way

1.  Please Tap on  “ Menu” icon> Tap on “Devices”> “Add” ,

2.  Tap on “Scan”> “OK ” to scan the NVR QR code

3.Navigate to “Menu– Network> Basic> P2P”

• If the Device Status is “Network connected…” , means device is online   and ready for remote view

• If the Device Status is “Offline” , please check the network connection first, if the problem remains, please feel free to contact us at  Love@Hiseeu.com   

After you add the device successful, the “Device status” will be “Online”, and your APP account username will display here.   • You can check your APP user name by navigate to “Me”

• If the username doesn’t belong to you, please click on “Delete” and add it again.

4. add NVR by scanning device QR code and click on “save”

5.    Please Tap on “Menu ” icon, Tap on “Live View” “Add”

6.  Select the device and tap on “Start Live View ”

3.Device shows “Offline” (system kit to app)

Device shows “Offline” (system kit to app)

1. If the device shows offline on the mobile phone app, we need to make sure the NVR is connected to the network perfectly or not

2. Go to your monitor that is connected to NVR, and check out the network status first navigate to this path first: “Menu–Network–Basic–P2P”, also check whether the device status is online or not,

3. Also go to “Menu–Network–Advanced”,to disable the “PPPoE”

4. if it shows: network disconnected, plz enable the DHCP in this path ” Menu–Network–Basic-TCP/IP ” and click “Apply”. After that, go back to “P2P” and check if the device status is online or not

5. if you connect the network cable to the lan port or the lan/wan port of the router

We need to connect it to the lan port of the router,plz take a photo of yours for us to check.

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If the P2P show connect the network ,but the app also show the offline,please delect the device on your APP and re-add it again.

4.Enable push alerts on APP

Enable push alerts on APP

5.Why I can’t remote view when the network is outside？

Why I can’t remote view when the network is outside？

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Cause: Customer doesn’t follow the instructions on the user manual and add the device in a local adding way, so we suggest them to delete the device first, and re-add the device again like this FAQ

https://www.hiseeu.com/a/help/article/53969

6.APP Share Device

APP Share Device

One device is linked to one user only. The NVR system can only be controlled by one authorized account, which can share the device with others to prevent attack or hacking.

There are 2 ways to share the device with others. For the admin user, please follow the instructions to share the device:

1.Type in “Menu Icon ” and navigate to “Devices”

2. Tape on “… ” > “Share”, You can select a single channel to share or select the entire NVR system to share

3.Share the device by typing in the user name you want to share and selecting the function as needed.

• The other user needs to register a Guard Viewer APP account and provide the user name for sharing.

• After that, when this user login the APP will find the device by navigating to “Devices”.

4.Share the device by generating a QR code

• Create a sharing password and set the valid period

• Click “Generate”, your APP will generate a QR code

• Other users can use the APP to add the device by scanning the QR code you sent

7.Add Device on Guard Station PC Client Software

Add Device on Guard Station PC Client Software

Further support, plz email us at email love@hiseeu.com

Or contact us at +1 917 688 2228

Add device to “Guard Station” Download link: https://www.dropbox.com/sh/jeftu4sqwy4y1u8/AAD4PkyEJxg6j4H1n20PxBkZa?dl=0  

Please sign up for the mobile APP(Guard Viewer) account and add the device first.

Download and run “Guard Station” on the PC

1) Please Navigate to “Device Management”> “Cloud Device”> Click on “Login”

2) Login with your APP account and password.

3) After Login, the device you added to the APP will list here

Please click on “Control Panel”> “Live View”> Double-Click Camera to load the live view video

8.Guard Station shows “offline”

Guard Station shows “offline”

plz check local NVR is connected to network perfectly or not,If your NVR hasn’t connected to the network yet, it will show “offline” in your PC Client “Guard Station”

Plz go to your NVR that is connected to Monitor,

Check out the network status, first navigate to this path first : “Menu–Network–Basic–P2P” ,and check the device status is online or not,

if it shows: network disconnected, plz enable the DHCP in this path ” Menu–Network–Basic-TCP/IP ” and click “Apply” , After that, go back to “P2P” and check if the device status is online or not

9.Not Recording? HDD not working?

Not Recording? HDD not working?

Right-click the mouse from “Menu–Storage–Hard Disk”

If there is no hard drive information or Status shows Abnormal, the hard drive is having an issue

10.AHD5 Modify the Camera model

AHD5 Modify the Camera model

（Please notice that AHD5 cameras only the TVI camera model have the audio function，the AHD5 cameras we sell seperately is the AHD model so it should modify the TVI model to have the audio function)

1. Click the OSD Menu Control , then click the arrows to the Menu t hen click the icon to select the “VIDEO SETTING ”

2.Select the VDEO SETTING and click the arrow to enter.

3.Then Select the “TVI ” on the HD, then click the “APPLY&REBOOT “and then click the “RETURN “and the “EXlT” back to the Version

4.Finally Turn Audio On

11.Forget DVR Password

Forget DVR Password

If you forget your current password, please follow the instructions to reset it.

1. In the system login interface, please click on “Enter Password” > “Forgot Password”

2. If you filled in your email address as a reserved email when you set up the system, you can reset the device password via the APP(Guard Viewer)

In NVR interface, tap forgot password.

1. Scan the above QR code by APP “ME–General–Forget Device Password” , and the security code will be sent to your email address.

2. If you haven’t set up an email before, or have any difficulties resetting the password, please take a screenshot of this interface(Serial No. please also make the code is as clear as you can ), and email us at love@hiseeu.com , since we need the serial number to produce a new password by using an internal tool

12.One or two cameras are not working

One or two cameras are not wokring

(1) BNC Cable connected to Camera is broken

Step: Use another BNC cable to connect the camera to have a try

(2) The port of the DVR box is broken

Step: After changing the BNC cable, and still there is no camera image, plz insert the camera into another port of the DVR to have a try

(3) Camera is broken after troubleshooting with the steps （1）-（2）

13.Four cameras or above are not working

Four cameras or above are not working

Four cameras or above not working is an abnormal situation. It’s not only a camera issue, which could be related to a power supply or power splitter connected to four cameras

If the power supply or power splitter connected to four cameras is broken, which can’t provide power supply to cameras

Step:

(1）Change to another 12V 2A Power Supply to connect to four cameras to have a try. We wanna make sure if this is related to the power adapter

(2) Change another 1-4 way power splitter to connect four cameras to have a try. We wanna make sure if this is related to the power adapter

( If you do not have another power adapter/splitter, plz use the other power adapter connected to the four normal cameras)

After making sure the power supply or power splitter is doing fine, but still no camera image, which means the DVR box is having issue

4.Eight Cameras are not working

Eight Cameras are not working

Please check your camera connection is correct ， if the connection is correct ，

i t’s mostly possible the DVR box is having issue, and need a new DVR box replacement

Further support, plz email us at email love@hiseeu.com

Or contact us at +1 917 688 2228

15.How to record the event only？

How to record the event only ？

Please click the mouse to the Menu then click the “ Storage ” and then click the “ Recording Schedule ”，“ Select Camera ” then click the “ enable Schedule ” click the “ Audio Storage ” then select the color of record type and fill in the corresponding time and date.

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