Password Recovery Methods for NVR and DVR

Method 1: Reset device using SADP Tool

Step 1: Select the desired device by clicking on the check box next to the device name. Now, click on “Forgot Password” option on the bottom right corner. This will open the “Reset Password” window.

Step 2: In the “Reset Password” window, click “Export” (this exports an xml file) and save the file to any desired location on the computer.

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Step 3: send the xml file to support@hikvision.com. You will receive a xml file for reset.

Step 4: Download and save the received file.

Step 5: Now on the “reset password” window, select “Import File”

– Click on the folder icon and browse to the received .xml

– select the xml file that you received and saved

– Input the “New Password” and “Confirm Password”.

– Click “Confirm”.

Method 2: Reset using Guarding Vision App

Currently Supported HINO devices:

NVR Models:

NVR532P16-I4, NVR516P16-I4, NVR732-I8, NVR764-I8.

DVR Models:

AR526-32, AR524-32, AR324-4, AR324-8, AR324-16, AR326-4, AR326-8, AR326-16, AR328-4, AR328-8.

Other Supported DVR Models:

AR526-24, ARA26-16, AR524-24, AR526-16, AR526-8.

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Required Firmware:

V4.1.65 or above

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Step 1:

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Initial setup for enabling Password reset from Guarding Vision

The following two steps need to be performed for the user to be able to reset the NVR using the Guarding Vision app. Instructions for using the Guarding Vision app to reset follow.

Step 1: During the initial device setup, make sure the “Reserved Email Settings” option is checked.

Step 2: Once the Reserved email settings option is enabled, the following screen as shown in the figure below should appear. Input the email that you wish to receive the password reset verification code.

(Note: Please enter a valid email)

Step 2:

Resetting password from the Guarding Vision App

Step 1: On the NVR login screen, click on “Forgot Password”

Guarding Vision Password Recovery Methods for NVR and DVR

Step 2: On the following screen as shown in figure below, select “Verify by Reserved Email” and click “OK”

Step 3: You will be brought to a screen with QR Code.

Step 4: Open the Guarding vision App on your phone and go to More  Reset Device Password.

Step 5: Scan the QR Code shown on the NVR screen. You should see a message as shown in the figure below.

Step 6: Check your email to find the verification code and enter the code in the field provided and click on “OK”.

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Reset device with Guarding Vision

Reset NVR using Guarding Vision

Purpose:

The purpose of this document is to be able to reset an NVR with the vuarding vision account.

Currently Supported HINO devices:

NVR532P16-I4

NVR516P16-I4

NVR732-I8

NVR764-I8

Required Firmware:

V4.1.65 or above

Initial setup for enabling Password reset from Guarding Vision

Step 1: During the initial device setup, make sure the “Reserved Email Settings” option is checked.

Step 2: Since the Reserved email settings option is enabled, the following screen as shown in the figure below should appear. Input the email that you wish to receive a password reset verification code.

(Note: Please enter a valid email)

Resetting password from the Guarding Vision App

Step 1: On the NVR login screen, click on “Forgot Password”

Step 2: On the following screen as shown in figure below, select “Verify by Reserved Email” and click “OK”

Step 3: You will be brought to a screen with QR Code.

Step 4: Open the Guarding vision App on your phone and go to More  Reset Device Password.

Step 5: Scan the QR Code shown on the NVR screen. You should see a message as shown in the figure below.

Step 6: Check your email to find the verification code and enter the code in the field provided and click on “OK”.

Unbind NVR/DVR/IP Camera

Note: Performing the below methods for unbinding will require the device login password. If you do not have the password, click the following link:

SADP Reset Process (hinovision.com)

Method 1: Using the Guarding Vision App

Step 1: Connect your mobile phone to WIFI and make sure you are on the same network as the NVR/DVR/Camera.

Step 2: Open Guarding Vision app and select “More”.

Step 3: Select “+” icon on the top right and select one of the adding methods.

For example:

–     Select “Scan QR Code” to scan the QR Code from the Platform Access page or the device sticker.

– Select manual adding to enter the serial number of the device as shown on the sticker.

–     Select Online Device –> Add to Guarding Vision Server

Step 4: Select “Unbind Device”

Step 5: Enter the password for the NVR/DVR/Camera and the CAPTCHA code as shown. Select “Finish”. You should see the message “The device is unbound from the account”. Now proceed with readding the device to a new account

Method 2: Using the SADP Tool

Step 1: Connect your Laptop/PC to the same network as the NVR/DVR/Camera.

Step 2: Download and install the “SADP Tool” application from the link below.

SADP for Windows: https://app.box.com/s/689l18421knsokmmontcc2v28owmz4om

SADP for MAC: https://app.box.com/s/brssh8rpfbo5gjuzetopbtjwtr5fy7kc

Step 3: Select the device by checking the box next to the device name

Step 4: Select “Unbind” option

Step 5: Enter the Username as “admin”, Password for the NVR/DVR/Camera and the verification code as shown next to the text box.

Step 6: You will see the message “Unbind Successful”.

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Method 3: From the NVR local menu

(Note: This method is applicable only to NVRs and DVRs with 4.0GUI or later.)

Step 1: Right Click and select the Home( ) icon on the top left.

Step 2: Select System  Network  Advanced  Platform Access  Unbind  Enter the password for the NVR or DVR.

Firmware Upgrade Instructions for NVR and DVR

Method 1: Install the firmware from the web browser:

Log into the camera and go to

Configuration  System  Maintenance  Upgrade  Browse to the “digicap.dav” file and click “Upgrade”.

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Method 2: Install from the DVR local menu:

How to Access NVR Web Interface

You can access NVR/DVR web interface and perform live view, play back and configuration.

To access the web interface, please follow the steps listed bleow:

Step 1: Install the SADP Application from the link below.

https://app.box.com/s/dmix8r9t0exurvagtg3jxth0jscy5aog

Step 2: Make sure that either the computer/laptop is in the same network as the switch or the computer is connected to the same switch as the devices.

Step 3: The SADP application will list the “Inactive” devices connected to the switch as shown in the figure below.

Step 4: Select the “Inactive” devices by checking the box next to the Device Type. Create a “New Password” and “Confirm password”

(Note: It is recommended to use the same password as the NVR)

Step 5: Click on “Confirm” to finish activating the devices.

Step 6: Click “Refresh” before proceeding with the step.

Step 7: Assigning IP Addresses to activated devices.

Step 8: Adding the activated devices into the NVR over network.

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