1.Download the mobile APP (Guard Viewer) and Sign up

for an Account

Further support, plz email us at email love@hiseeu.com

Or contact us at +1 917 688 222

Download the mobile APP and Sign up for an Account

1. Download and install the app.

Please scan the QR code to download the free APP “Guard Viewer”

You also can visit the Apple Store or the Google Play Store to download the Guard Viewer app for iOS or Android devices. Alter installation, tap the icon to launch the app.

2.Register an account and login

For first time use, please create a new account and add the following steps:

Please tap Sign up and follow the on-screen prompt to register an account by email.

2.Add Device to APP(Guard Viewer)

YS AHD TVI Security System User Guide v1

Further support, plz email us at email love@hiseeu.com

Or contact us at +1 917 688 2228

Add Device to APP(Guard Viewer)

Auto add is not suggested. Please tap on “Later” if you see this message box.

In this situation, it will Auto Search to discover the NVR device connected to the local network. But once your mobile phone disconnects with LAN WiFi, you will not be able to view it anymore.

Please Add devices in this way

1.  Please Tap on  “ Menu” icon> Tap on “Devices”> “Add” ,

2.  Tap on “Scan”> “OK ” to scan the NVR QR code

3.Navigate to “Menu– Network> Basic> P2P”

• If the Device Status is “Network connected…” , means device is online   and ready for remote view

• If the Device Status is “Offline” , please check the network connection first, if the problem remains, please feel free to contact us at  Love@Hiseeu.com   

After you add the device successful, the “Device status” will be “Online”, and your APP account username will display here.   • You can check your APP user name by navigate to “Me”

• If the username doesn’t belong to you, please click on “Delete” and add it again.

4. add NVR by scanning device QR code and click on “save”

5.    Please Tap on “Menu ” icon, Tap on “Live View” “Add”

6.  Select the device and tap on “Start Live View ”

3.Device shows “Offline” (system kit to app)

Device shows “Offline” (system kit to app)

1. If the device shows offline on the mobile phone app, we need to make sure the NVR is connected to the network perfectly or not

2. Go to your monitor that is connected to NVR, and check out the network status first navigate to this path first: “Menu–Network–Basic–P2P”, also check whether the device status is online or not,

3. Also go to “Menu–Network–Advanced”,to disable the “PPPoE”

4. if it shows: network disconnected, plz enable the DHCP in this path ” Menu–Network–Basic-TCP/IP ” and click “Apply”. After that, go back to “P2P” and check if the device status is online or not

5. if you connect the network cable to the lan port or the lan/wan port of the router

We need to connect it to the lan port of the router,plz take a photo of yours for us to check.

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If the P2P show connect the network ,but the app also show the offline,please delect the device on your APP and re-add it again.

4.Enable push alerts on APP

Enable push alerts on APP

5.Why I can’t remote view when the network is outside？

Why I can’t remote view when the network is outside？

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Cause: Customer doesn’t follow the instructions on the user manual and add the device in a local adding way, so we suggest them to delete the device first, and re-add the device again like this FAQ

https://www.hiseeu.com/a/help/article/53969

6.APP Share Device

APP Share Device

One device is linked to one user only. The NVR system can only be controlled by one authorized account, which can share the device with others to prevent attack or hacking.

There are 2 ways to share the device with others. For the admin user, please follow the instructions to share the device:

1.Type in “Menu Icon ” and navigate to “Devices”

2. Tape on “… ” > “Share”, You can select a single channel to share or select the entire NVR system to share

3.Share the device by typing in the user name you want to share and selecting the function as needed.

• The other user needs to register a Guard Viewer APP account and provide the user name for sharing.

• After that, when this user login the APP will find the device by navigating to “Devices”.

4.Share the device by generating a QR code

• Create a sharing password and set the valid period

• Click “Generate”, your APP will generate a QR code

• Other users can use the APP to add the device by scanning the QR code you sent

7.Add Device on Guard Station PC Client Software

Add Device on Guard Station PC Client Software

Further support, plz email us at email love@hiseeu.com

Or contact us at +1 917 688 2228

Add device to “Guard Station” Download link: https://www.dropbox.com/sh/jeftu4sqwy4y1u8/AAD4PkyEJxg6j4H1n20PxBkZa?dl=0  

Please sign up for the mobile APP(Guard Viewer) account and add the device first.

Download and run “Guard Station” on the PC

1) Please Navigate to “Device Management”> “Cloud Device”> Click on “Login”

2) Login with your APP account and password.

3) After Login, the device you added to the APP will list here

Please click on “Control Panel”> “Live View”> Double-Click Camera to load the live view video

8.Guard Station shows “offline”

Guard Station shows “offline”

plz check local NVR is connected to network perfectly or not,If your NVR hasn’t connected to the network yet, it will show “offline” in your PC Client “Guard Station”

Plz go to your NVR that is connected to Monitor,

Check out the network status, first navigate to this path first : “Menu–Network–Basic–P2P” ,and check the device status is online or not,

if it shows: network disconnected, plz enable the DHCP in this path ” Menu–Network–Basic-TCP/IP ” and click “Apply” , After that, go back to “P2P” and check if the device status is online or not

9.Not Recording? HDD not working?

Not Recording? HDD not working?

Right-click the mouse from “Menu–Storage–Hard Disk”

If there is no hard drive information or Status shows Abnormal, the hard drive is having an issue

10.AHD5 Modify the Camera model

AHD5 Modify the Camera model

（Please notice that AHD5 cameras only the TVI camera model have the audio function，the AHD5 cameras we sell seperately is the AHD model so it should modify the TVI model to have the audio function)

1. Click the OSD Menu Control , then click the arrows to the Menu t hen click the icon to select the “VIDEO SETTING ”

2.Select the VDEO SETTING and click the arrow to enter.

3.Then Select the “TVI ” on the HD, then click the “APPLY&REBOOT “and then click the “RETURN “and the “EXlT” back to the Version

4.Finally Turn Audio On

11.Forget DVR Password

Forget DVR Password

If you forget your current password, please follow the instructions to reset it.

1. In the system login interface, please click on “Enter Password” > “Forgot Password”

2. If you filled in your email address as a reserved email when you set up the system, you can reset the device password via the APP(Guard Viewer)

In NVR interface, tap forgot password.

1. Scan the above QR code by APP “ME–General–Forget Device Password” , and the security code will be sent to your email address.

2. If you haven’t set up an email before, or have any difficulties resetting the password, please take a screenshot of this interface(Serial No. please also make the code is as clear as you can ), and email us at love@hiseeu.com , since we need the serial number to produce a new password by using an internal tool

12.One or two cameras are not working

One or two cameras are not wokring

(1) BNC Cable connected to Camera is broken

Step: Use another BNC cable to connect the camera to have a try

(2) The port of the DVR box is broken

Step: After changing the BNC cable, and still there is no camera image, plz insert the camera into another port of the DVR to have a try

(3) Camera is broken after troubleshooting with the steps （1）-（2）

13.Four cameras or above are not working

Four cameras or above are not working

Four cameras or above not working is an abnormal situation. It’s not only a camera issue, which could be related to a power supply or power splitter connected to four cameras

If the power supply or power splitter connected to four cameras is broken, which can’t provide power supply to cameras

Step:

(1）Change to another 12V 2A Power Supply to connect to four cameras to have a try. We wanna make sure if this is related to the power adapter

(2) Change another 1-4 way power splitter to connect four cameras to have a try. We wanna make sure if this is related to the power adapter

( If you do not have another power adapter/splitter, plz use the other power adapter connected to the four normal cameras)

After making sure the power supply or power splitter is doing fine, but still no camera image, which means the DVR box is having issue

4.Eight Cameras are not working

Eight Cameras are not working

Please check your camera connection is correct ， if the connection is correct ，

i t’s mostly possible the DVR box is having issue, and need a new DVR box replacement

Further support, plz email us at email love@hiseeu.com

Or contact us at +1 917 688 2228

15.How to record the event only？

How to record the event only ？

Please click the mouse to the Menu then click the “ Storage ” and then click the “ Recording Schedule ”，“ Select Camera ” then click the “ enable Schedule ” click the “ Audio Storage ” then select the color of record type and fill in the corresponding time and date.

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There are two possible ways to reset the password with the new firmware. However both need the person to access the NVR either by being in front of it or by access in on the computer (entering the IP address on the browser). The screenshots shown on this guide will be the ones we can get on the NVR itself:

Bring up the login screen by right-clicking anywhere and clicking on the “Menu” option. When you see the login screen, click on the “Forgot Password” link:

After that, either 2 types of screens will come up: The first one is to enter an email address to get a new temporary password:

Please enter a valid email address to get your new temporary password:

The second type of screen is the same as the one it will show when we click “Next” after entering the email address:

2MN NVR XVR Troubleshooting 2024

Read Also : Xmeye Dvr System Instructıons For Use

When you reach this screen, you can follow one of the following options:

Option 1:

If you have downloaded the 2M Guard App for your phone, you can do the password reset yourself.

Click on the “Local Config” option:

Click on the “Forget Device Password” option and scan the QR code on the NVR screen:

After that, a message will appear saying that the temporary password will be sent to the registered email address:

Click on “OK” to send the password and wait for the confirmation page:

Click “OK” again and wait. The email will look like this:

Take note of the security code and enter it on the “Security Code” field of the Retrieve Password screen (The security code is case sensitive, this means that upper and lower case letters matter):

After entering the security code, press “Enter” and press “OK”. After that, a new pop-up screen will appear to enter a new password on the “Password” field. Don’t forget to enter the same new password on the “Confirm” field:

After that, click on “OK”.

Option 2:

If you don’t have the 2M Guard App downloaded, you can take a picture of the QR code shown on the “Retrieve Password” screen. Here is an example of the picture you should take.

After you take the picture, please contact Technical Support to receive more instructions. We will do the password reset using the QR code picture taken.

NOTE: Please do NOT exit from the “Retrieve Password” screen after you take the picture of the QR code. The security code only lasts for a day, so please keep that in mind before starting a password reset process.

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How to Access Device from Web

This guide is valid for models 2MT-4004, 2MT-4008, 2MT-4088, 2MT-4016, 2MN-8004-P4, 2MN-8008-P8, 2MN-8116-P16, 2MN-8232-P16.

When devices are connected to the network, they can also be accessible from a computer. The first thing you need to make sure of is that the computer you are using and the DVR/NVR are connected to the same network (network is coming from the same router for both devices). You will first need to obtain the IP address of the DVR/NVR from Menu → System → Network → IPv4 address.

After noting the IP address of your device, open Internet Explorer and in the address search bar type in the DVR/NVR IP address. If the NVR and the computer are on the same network then it will pull up the login page of the DVR/NVR. The credentials will be the same as when you log into the local interface of your device.

How to Use the Check Template to Create Schedules

The check template supports a time range-based authentication mode with a maximum of eight time ranges available per day. This is useful if a company only wants to allow employees to enter when their shift is supposed to start and not outside of those hours.

First, you will need to create the time schedules for each day. This is done in the Check Template page under each Time Interval. You can create up to 8 different intervals per day, but it is not necessary to use all eight. You must also choose a checking method for each time interval: card, face, password, card + face. Each day of the week can have the same schedules or you can create different schedules for different days. If you choose to have the same schedule for all days, or for multiple days, just Copy To at the bottom of the screen and Copy.

Once all of the desired time intervals have been added, name the template so that it can be easily defined, and click on Save.

Now that the template(s) have been created, we need to assign each group to a schedule. Go to the Face Library and create different libraries based on each group of people that you would like to have. NOTE: Only a maximum of 16 face libraries can be set.

There are two different library types: Employee and Visitor. When you create a library, it gives you the option to choose a Check Template. This is where you will choose from one of the templates that were created earlier. If you do not choose a template at this stage, you can always edit the library at a later time.

After creating all of the necessary libraries, now you can add employees into each appropriate library. When all of the employees have been added into the right libraries with the right templates, they will only be able to enter during the specified time frame.

How can I make sure my device and computer are on the same network?

In order to access network devices from a computer, they both have to be connected on the same network. But how do you check that the settings are correct, and if they are not, how do we fix that? This article is based off of the assumption that the computer and the device are connected to the same router/network switch.

Basic Explanation of the Network

Before we begin the steps on how to configure our network, we need to understand why we are doing it. Each device within a network has its own IP address – we will use 192.168.1.13 as an example – and its structure is like this:

The host ID will be different because that is what differentiates each device from one another. Within a network, the network prefix will be the same and so should the subnet ID, but there will be sometimes where it is different on a device. If the network prefixes and subnet IDs are the same for the devices, then that means they can all reach and communicate with each other.

If either one of the two are different, then that means they are not connected and they cannot establish a connection with each other. The purpose of this article is to make sure that the network prefix and the subnet ID are the same for the computer and your device so that you can create a connection and reach the device.

Checking the Network of the Computer and Your Device

The easiest and fastest way to check the network of your computer is to open up the command prompt. Open the Windows menu and type in “cmd” for command prompt.

Once the window is open, type in “ipconfig” and hit Enter. This will pull up the basic network information of your computer. Make note of the IPv4 address and the default gateway. Now that you have found the IP of the computer, please find the IP of your device – the method to obtaining the IP address might be different for each device. As mentioned above, if the network prefix and the subnet ID are the same for both the computer and your device, then they will be able to communicate with each other. If they are different, then please follow the steps as below:

Changing the Network of Either the Computer or Your Device

The most simple solution to allow both devices to be on the same subnet is to edit the IP address of your device. Usually, you just need to disable DHCP and enable a static IP address. But this is not always possible depending on the set up. NOTE: The computer must be connected with Ethernet in order for this configuration to work. It will not work through Wi-Fi.

In order to change the network of your computer, you will need to go to the Network and Sharing Center. On Windows 10 operating systems, it can be reached by either the Control Panel or from the Taskbar. In the Sharing Center you will be able to see all Connections the computer has. Click on the correct Ethernet connection.

After clicking on the Ethernet connection the Ethernet Status window will pop up. Click on Properties → double-click on Internet Protocol Version 4 (TCP/IPv4). By default, your computer will be set to “Obtain an IP address automatically”, but we will want to change it to Use the following IP address. Remember in the steps above that we found out the IPv4 address of the computer through the command prompt. This is where it will come in handy again. When you select Use the following IP address the boxes below will become active. The information will be as follows:

Once all of that information is filled out, click on Advanced in the bottom-right corner of the window, and it will open up the Advanced TCP/IP Settings where you will Add a new TCP/IP address. Please make sure the new TCP/IP address will match the subnet as the device you are trying to access, or else it will still not connect. NOTE: Please do not use the same IP address as the device. The Network Prefix and Subnet ID should be the same, but the Host ID should be different.

Adding the Subnet Mask can be easily done by hitting Tab after inputting the IP address because the fields will automatically be filled afterwards. Click Add after entering the correct information, and then just keep clicking okay until you are back at the Ethernet Status window. Then close the window.

You can check if the configuration was done properly by opening the command prompt and pinging the device’s IP address. You can do this with the prompt: ping IP address. For example: We are using the IP address 192.168.0.10 for the device. Enter the command prompt and type ping 192.168.0.10. If you receive a response, that means the configuration was done correctly, and you may now access your device.

How to Use External QR Scanner

This article is applicable to the facial recognition temperature scanners which are models 2MTHFR-2M or 2MWTK.

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Safety cautions

Product overview

DVR

Camera

Power Cable Splitter

BNC Cable

Xmeye Dvr System Instructıons For Use

Read Also : Camius devices troubleshooting

Hard Drive Installation

IMPORTANTTo record videos and play the historical videos, the installation of the Hard Disk Drive is a must.
Otherwise,you can only watch the live video.
This DVR system works with a 3.5” SATA Hard Drive.The Hard Drive should be formatted after it’s installed.×Dismiss this alert.

System Connections

IMPORTANTDo not fix the AHD camera before you can view the image on the monitor and confirm the ideal position to install it.×Dismiss this alert.

1.Plug a power adapter into the DVR and the socket to power on the DVR.

2. Connect a monitor to the HD Output or VGA Output on the DVR with an HDMI cable or VGA cable (not included).

3. Connect the Ethernet Cable with the DVR and your router.

4. Connect the AHD camera with the BNC Cable.

5. Connect the Yellow Video Connector to the BNC Video Input on the DVR, and connect the Red Power Connector to the Male Connector of the Power Cable Splitter.

6. Connect the Female Connector of the Power Cable Splitter with another power adapter. Then plug the power adapter into the socket to power on the camera.

Operate dvr system with a monitor

Startup Wizard

After connecting the DVR and cameras to power, wait for 2-3 minutes. A Startup Wizard will start to guide you via a series of pop-up windows.

Connect the USB mouse to the DVR, then click Next until you see the window of Time-Language Configuration.

1.Select the time zone, date format, time format, language, and set the time for your DVR system.

2. The default password is empty, please reset it for your DVR following the tip.
The new password should be more than 6 digits and use the combination of numbers and letters to ensure your system’s security.

3. Select safety questions and enter the answers for resetting the password if necessary.
You can also enter your email address for getting the verification code to reset the password.

4. Check if the network connection status is normal. If not, you can configure it by clicking Network.

5. Scan the QR code to get the Serial Number of your DVR system and download the App named XMEye into your mobile device.

6. Before fixing the cameras, you can log in to XMEye App to check the live view to confirm the ideal position.

7. Detection based on human shape is enabled by default.
The DVR system will send alerts to your mobile device when there is human shape detected by the cameras.
Please refer to the section of Motion Detect the detailed setting.

IMPORTANTClick Next and OK to exit the wizard. You can right click on the screen, then go to Main Menu > Startup Wizard to bring it up again.
If the wizard is no longer needed, just check the box before Don’t Display the Wizard again on the first interface of the Startup Wizard.×Dismiss this alert.

Live Video

You will see the live videos from the AHD cameras in split-screen mode (9 screens by default) after exiting the wizard.

※ Move the mouse cursor to the live video of any channel, some icons may be displayed according to the setting.

Notes:

1.The icons of and are displayed by default, while for icon , and , please right click andgo to Main Menu > Alarm (see on page 15) to enable them.

2. If you want to loop to display the live videos from some certain channels in full-screen mode, please go to Main Menu > System > Tour to enable this function.

3. For viewing the live video from one channel in full-screen mode, please move the mouse cursor to the desired channel, then double click. To exit full-screen mode, double click again.

Hard Drive Formatting

When you receive the system, the system has a pre installed hard disk, which does not need to be formatted,but if you have to replace another hard disk, it needs to be formatted at first ,then it can be used normally Install the Hard Drive first, then right click and go to Main Menu >Advanced > Storage to check if the type is Read/Write or the status is Normal.

If not, please click Format Storage to start formatting your Hard Disk Drive.

Video Recording

Right click on the screen, then go to Main Menu > Record > Record Conf. to set the record mode and record plan.
This DVR is set to record videos 24 hours a day by default.

Channel:

Select the channel to set the record mode and plan. You can select a single channel or all channels.

Redundancy:

Installing 2 pieces of Hard Disk Drive is required when enabling this function, and HM245 doesn’t support it.

Length:

Set the maximum video length of each recording from 1 minute to 120 minutes. It’s 60 minutes by default.

PreRec:

The camera will start recording a video around 5s before it detects the motion or human shape.

You can reset the time from 1s to 30s, but the accuracy of the pre-recording time may be affected by the bitrate.

Mode:

Set the recording mode and the options are Schedule, Manual and Stop.

Record Plan:

Set the recording schedules.

Notes:

The oldest video will be overwritten by the latest one by default when the Hard Disk Drive runs out

of space.

Video Playback

Right click on the screen, then go to Main Menu > Record > Playback to play the video recorded.

You will see the different playback modes in the pop-up window of Play Mode.

Explanation of playback modes

1.Common Playback

Select the channel(up to 4 channels at the same time), a period and a date on Blue background to

play all types of videos recorded.

1. Area for Video Playing
2. Playback Buttons
3. Timeline
4. Channel
5. Filters
6. Filtered Videos List
7. R: Standard Videos
8. M: Videos recorded when the camera detects motion or human shape.
9. Detailed Info. of the Selected Video
10. Search
11. Show/Hide Filtered Videos List
12.Timeline by Hour/Minute

TipFilters will not be available after you left click on the timeline, but you can exit this mode and re-enter to select the filter.×Dismiss this alert.

Option 1 :

Left click on the Green/Red (Green for standard videos recorded, and Red for the videos recorded whenthe camera detected motion or human shape) part of the timeline of each channel to play the historical videos.

Option 2 :

Left click on the live video of one channel, show the filtered video list, then double click on the selected video to play it.

Description of Playback Buttons

Left click on the live video of any channel, then start using the buttons to control the video playback.

Tips:

① You can click the icon to cut a video, then click to back up to the external storage.

② Previous Frame and Next Frame work only when pausing the video.

③ The speed of Fast Reverse and Fast Forward will be displayed on the right end of Playback Buttons.

2. Sync Playback

This function aims to put the videos from different channels at the same time to compare.

Select 2 channels at least ( up to 4 channels), a period and a date on Blue background to play the historical videos simultaneously at the selected time on the same timeline.

3. Dayparting

This function aims to put the videos from the same channel but at different time to compare.

Select a channel, number of split screens, and a period to play the videos recorded from this channel on different timelines.

NotesYou need to press and hold the left mouse and move on the bar of Period to select time period.×Dismiss this alert.

4. Smart Express

Select one channel or all channels, then select the speed of Fast Playback, the system will play all the videos recorded with the speed you selected.

5. Smart Search

Select one channel and a time period, then check the box before Detect and select a date on Blue background to play the videos recorded when the camera detected the motion or human shape.

※Double click the thumbnail to play the related videos.

6. Face Search

Select one channel, a time period and a date on Blue background to play the videos recorded when the camera detected faces.

Video Backup

Step 1:

Insert the USB disk into the USB port of the DVR system. Right click on the screen, then go to Main Menu >Record > Backup to start.

Step 2:

Select your USB disk, then click Backup to bring up a pop-up window.

Step 3:

Select Channel, Start Time and End Time, then click Add to display all the filtered videos.

Step 4:

Check the box to select the video files and Backup format, then click Start to back up the videos.

Tips:

① The format of the USB Drive should be FAT 32.

② An alternative solution to back up the videos is listed below.

• Go to the interface of video playback and click to show the filtered video list.

• Check the box to select the videos.

• Click to start backing up. The next steps are the same as the first solution mentioned above.

Snapshot Setup

The system will capture the snapshots 24 hours a day when the camera detects motion or human shape.

Go to Main Menu > system> SnapShot Conf. to reset the time interval of capturing a snapshot, and set up the schedules when the camera will capture a snapshot as well.

Alarm

IMPORTANT:

The alarms of Motion Detect and Human Detect are enabled by default. If you need to record videos whenthe camera detects the face or gets blocked as well, please enable Face Detection and Video Blind.

Please go to Main Menu > Alarm to set the alarm you need.

Motion Detect

The camera will start to record videos when it detects motion.

Channel:

Select the channel you’d like to enable motion detection.

Enable:

Check the box to enable motion detection.

Sensitivity:

If you select higher sensitivity, the camera will be more easily to be triggered to start recording videos. It’s advised to select Middle to balance the accuracy and effectiveness of the alarm, thus reducing the false alarms.

Region:

Click Set, then press and hold the left mouse to drag and select the area for detecting. The pink area indicates the selected area.

Period:

Set up to 4 time periods for each day to send the alerts when the camera detects motion.

MD Interval:

Set the time interval of two alerts. It aims to decrease the frequency of the alerts caused by the same moving object.

Record Channel:

The selected channel(s) will start recording when the current channel detects motion.

Tour:

The display will loop to display the live video from the selected channel(s) in full-screen mode when the current channel detects motion. You can go to Main Menu > System > Tour to set the time interval to show the live video in full-screen mode.

Snapshot:

The selected channel(s) will capture a picture when the current channel detects motion.

PTZ Activation:

The cameras don’t support this function.

PostRec:

The camera will remain to record the video around 10s after the motion or human shape detection ends. You can reset the time from 10s to 300s.

Show Message:

After enabling this function, the display will pop up a window to show the Alarm Status for all kinds of alarms when the cameras detect motion, human shape, or more.

Send Email:

Before enabling this function, please go to Main Menu > System > NetService, then double click on EMAIL option to set up your email address to receive the alerts.

Write Log:

The logs of the alerts will be written into the system once you enable this function. You can go to Main Menu > Info > Log to check the detailed log information.

FTP upload:

The system will send the videos recorded or snapshots captured to the FTP server you set when the camera detects motion. Please go to Main Menu > System > NetService, then double click on FTP option to set up your FTP server.

Mobile reported:

The system will send alerts to your mobile device when the camera detects motion. Please install the App and add the DVR to the App following the section of OPERATE DVR SYSTEM ON MOBILE DEVICE on page 18.

Up-to-Coaxial Control

Right click on the main menu and select XVI control to start setting up your camera.

※If the live video from the camera is mirrored or flipped, you can check the box before Mirroring or Overturn to fix it.

※If you set something wrong, please click Restore to get back to default settings.

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NotesFor the setting of alarms like Video Blind, Video Loss, Human Detect and Face detection, please refer to the settings of Motion Detect. If prompting Video Loss, the DVR will not record videos, but only to send alarms.

TROUBLESHOOTING

The DVR System Boots Up Abnormally Or Reboots Automatically.

If the issue persists, please contact Support for more help.

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How Should I Do If I Forget My Password?

• Please click Forgot Password when logging into the DVR system.

• The system will ask you the security questions you set in the Startup Wizard, please enter the right answer to reset your password.

• If you forget the answers, click Forget Answers to enter the interface of Verification Code.

• Launch XMEye App,tap > FIND PWD on an Android device or tap Forgot your device password?(on the interface of Add Device) > FIND PWD on an iOS device to scan the QR code on the left side to get a verification code, then enter it into the box on the interface of Verification Code to reset your password. However, if you set an email to get the verification code in Startup Wizard, the App will send the code to that email. You need to get it from email, then enter it on the interface of Verification Code.

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How Long Can A Hard Disk Drive Record For This DVR System?

There are 4 AHD cameras connecting to this DVR system by default. These cameras are with the resolution of 1080P and variable bitrate which depends on the surveillance scenes. If the bitrate is around 2Mb/s, the corresponding size of the video file will be around 21G per day.

As a result, a Hard Disk Drive with the capacity of 1T may record around 12 days.

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How Can I Connect An Extra Camera With The DVR System In Addition To The 4 Cameras In The Package?

DVR system supports up to 8 cameras to be connected. Please contact Hiseeu to get the same type of cameras and the corresponding cables.

If you just have a camera in hand, please follow the steps below:

For the camera with the format of TVI/CVI/SVI/CVBS, right click on the screen, select XVI&AHD to set the Signal of the channel to Auto or the corresponding format of your camera, then connect the camera with the DVR system.

For an IP camera, please go to Main Menu > System > Digital > ChannelType to check the box of the fourth line, then go back to the main screen and move the cursor to the channel you’d like

to connect the camera.

Click in the center of the screen to start adding the camera.

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The Image From The Camera Is Upside Down.

Right click on the main screen and click XVI Control, then check the box before Mirroring or Overturn to flip the image.

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What Should I Do If It Runs Out Of The Space On Your Hard Disk Drive?

The DVR system is set to loop recording by default, which means the latest videos will overwrite the old videos automatically when it runs out of the space on the Hard Disk Drive.
You can back up the important videos, then delete the videos or format the Hard Disk Drive.

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Why Does The Hard Disk Drive Stop Saving Videos?

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The App On My Mobile Device Cannot Receive Snapshots When The Camera Detects Motion, Human Or The Camera Gets Blocked, Etc.?

The App can receive the snapshots by default and you can check from Alarm Push/Alarm of the App.

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Why Does The App Remind Me Of “Maximum Video Link”?

For remote viewing, such as from App or PC Client, you can only simultaneously access the live videos from 6 channels at most. Please close the unnecessary channel.

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Why Doesn’t The PC Client Watch The Live Videos?

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Why Doesn’t The PC Client Watch The Live Videos?

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What Should I Do If I Got Too Many Push Notifications From App?

This DVR system can support to send you alerts when the camera detects motion, human, face, video feed loss,or the camera gets blocked. You can go to Main Menu > Alarm to disable certain kinds of alarms to reduce alerts.What’s more, you can lower the Sensitivity, set the Region and Period to reduce alerts.

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How Can I Modify The Time Stamp And Channel Name Displayed On The Screen When Playing The Videos Recorded?

You can go to Main Menu > System > Display to select the channel you’d like to set, then enable Time Display and Channel Title, then click Set. You can even drag them to your desired position on the screen.

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Step 1

From the Main Menu select Account

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Step 2

Select User ➞ Click on Add User to create a new Username and Password

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Note: You cannot modify the systems defaulted User Names.

Step 3

Create a Username and Password for your new account

Select the permissions you would like the account to access

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Step 4

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If successful, you should now see your new user listed below

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Audio Recording Setup

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From the Main Menu, go to Camera->Encode

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Click the More Settings option

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Click Audio on, Okay and then, Apply

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SCS Pro XVR full installation guide

Read More : Dahua NVR XVR Basic Setup Initial Setup

How to Setup Push Notifications via SCS Pro

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The following guide will apply to the SCS Pro App on the iOS App Store or Google Play Store.

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Start by opening the App. On the Home screen you will tap on the … next to the DVR/NVR you want to enable alerts on.

Then you will tap on Device Details.

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On the Device Details page you will tap on Multi-channel Alarm Subscription.

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Enable the alarm notifications by sliding the switch at the top of the screen.

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Select which type of alert you would like to enable below. This example will show motion detection alerts.

Select the cameras you want to enable Motion Alerts for by tapping on the circle on the right. You can also tap on Select All in the top right if you want to enable alerts for all your cameras. Once you have made your selections tap on the back button on the top left.

Tap on Save at the bottom of the page.

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.You will now be receiving alerts on your mobile device. You may need to alter your SCS Pro App settings inside of your phone or tablet to allow notifications.

Changing Camera Names

This guide will assist you with changing the name of the camera in the Live View Display.

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First you will need to access the main menu by right clicking anywhere on the screen. Left click on Main Menu and enter your password. Then click on Camera under settings.

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In the camera settings click on Camera Name on the left .You will see a list of all the camera channels with their default names. Click in the text box next to the camera you want to modify and type with the on screen keyboard.

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For this example we will name the Channel TEST and then click the apply button on the bottom right.

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You should now see the updated channel name on the Live View screen for that camera.

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NOIP DDNS SETUP INSTRUCTIONS

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Step 1

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Go to https://www.noip.com and Sign Up for an account.

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Make sure to Check the box “Create my hostname later” and create your account.

Step 2

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Once your account is created and verified proceed to the Login Page https://www.noip.com/login?ref_url=console

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Login with your account from here.

Step 3

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Once you login you will be greeted by the dashboard, from the top left proceed to Account > Account Info page.

From the Account Info page, you will need to go to username and add a username. See Figure 1 below. This is for your device to login with later.

Once done, the NVR/DVR can be bound to the account and trace the Public IP from your Local Network and send that information to NOIP.

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Figure 1

Step 4

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Once the account info has been configured go to Dynamic DNS > NOIP Hostnames and create a Hostname

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When creating a hostname, you would put in the hostname spot a name or address that is easy to remember. For example, if the hostname is myhost211 and the domain is set to ddns.net when it is created it will look like “myhost211.ddns.net”

See Figure 2

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Figure 2

Step 5

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Once your DDNS is created, you can go into your system’s Main Menu > Network > DDNS page and select NOIP for the DDNS type. Then you would type in your login information to the username and password area of the system and type in the full domain name.

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i.e., Username: (NOIP Username) Password: (NOIP Password) Domain: “YourNOIPDomain.quickddns.com”

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If setup correctly NOIP will Dynamically update the IP as needed on its own. NOIP is a subscription service so if you do not have a subscription you will need to manually re-apply for your DDNS once every month.

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To enable this on older DVR’s pre 2015 you may need to go to Settings > Network > Advance Settings > DDNS and Double click on the setting then Enable it.

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With the DDNS configured on the system you will need to then port forward your router with either the TCP or HTTP ports for your system.

The Default ports that need to be opened for the Blue / Black line systems are TCP 80 for Web and TCP 37777 for the Apps.

You can learn more about Port forwarding on your router here.

How To Set Up Port Forwarding – Port Forward

With the steps above correctly setup your system will be configured to the NOIP Server.

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If you have any questions or issues please contact our Support team at

support@cctvsecuritypros.com or (888-653-2288) ext 3

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How to Reset Password via SCS Pro

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The following guide will apply to the Blue and Black Line recorders.

If using a Blue line NVR, make sure all cameras are connected.

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Start by Right Clicking with your mouse anywhere on the screen. Then select

Main Menu

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If you previously setup a Pattern Login. You will select Forgot Pattern

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On the Login Screen select the Forgot Password option on the right..

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On the Next Page. Please read and select OK at the bottom

This is the Password Reset screen. This screen shows a QR code on the Left that you will scan with your Smartphone or Tablet using the SCS Pro App.

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Once correctly scanned with SCS Pro. The email at the bottom of your screen will receive a Security code to reset your password. Please ignore the Mobile Client QR code on the Right.

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The steps on the next page will be using the SCS pro application on your Smartphone or Tablet

Once you have SCS Pro installed and opened. Click Setting at the bottom right.

Tap on Tool Manager at the middle of the page.

On this page, Select Password Resetting. This will bring up your Camera to scan the QR code. Please allow any permissions for the app.

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You can then Scan the QR code on the Left of your Password Reset screen.

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If scanned correctly, a Security Code will be sent to the email at the bottom of your Password Reset screen. Type the security code in at the bottom and create a new password. If asked to Sync Password with Remote Devices select Yes.

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Any issues please contact us at Support@cctvsecuritypros.com

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SMTP Setup Guide for

Blue/Black Line NVR on Gmail

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Step 1.

Go to https://myaccount.google.com

Navigate to Security > How you Sign in to Google and Enable Two Step Verification.

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Once the 2-Step Verification is Enabled you need to go into your Google Account Security page and Search for App Passwords at the top

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Select a Custom Device from the Right Dropdown Menu

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Once done click Type in a name for the Device and click Generate

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Copy the Generated Password Google gave you and save it somewhere safe.

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You will need the password here for the next step.

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From the system interface you will now navigate to the Main Menu > Network > Email

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Input the following account information as listed in the image below.

Perform a test to confirm you are able to send emails from the SMTP Service.

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You can set up Alarm Event / Trigger Actions for the cameras on their corresponding Alarm

or AI page.

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For Example on the system under Main Menu > Alarm > Motion Detection > More you can enable it to Send Email alerts whenever there is a motion event.

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This can be applied to any screen with the Send Email function.

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With that you should be able to configure your Blue and Black Line system for email alerts. If you have any questions or issues please contact our Support team at support@cctvsecuritypros.com or (888-653-2288) ext 3

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Date & Time Setup

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In order to change the Date and Time you will need to go to Main Menu->System

Inside of System Settings navigate to the General Tab on the Left and Date & Time. Enter in your System Time. You may change the Format of the system time from a 24 Hour clock to a 12 Hour clock if you prefer. You may enter the Daylight Saving Time settings under “DST”.

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Be sure to Save your System Zone and click Apply at the bottom when you are done.

Remote Viewing on Mobile Devices

To access your recorder remotely you must first connect it to your modem or router using an Ethernet cable and power on the recorder.

Go to Main Menu->Setting->Network–TCP/IP and Enable “DHCP” Inside of the Network settings and Save.

*Some models require you to click “Edit or Modify” next to NIC1 to find the DHCP option to enable.

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Make sure DHCP is enabled. Click OK at the bottom.

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Be sure to Save / Apply these settings before moving on.

Navigate to the Main Menu-> Setting -> Network -> P2P (sometimes called Easy4IP) Enable P2P at the top of the menu and select Apply

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Your P2P status will show “Online” now. If P2P shows “Online” you can proceed to the next steps in this guide.

If you are still getting an “Offline” status

You may want to leave this menu up since we will be using the Device SN QR code in the next few steps.

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Downloading SCS Pro on your Mobile Device

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You must use our mobile application SCS Pro on your iOS or Android device. This can be found in the iOS App Store or the Google Play Store. Search for SCS Pro and download our free application.

Launch SCS Pro once it has been downloaded from the App Store or Play Store. Select your Region / Language. Once you are on the Home section of SCS Pro. Click on the + Icon at the top right corner. Select SN/Scan. Scan the Device SN QR code found on the right hand side of your P2P menu on your DVR or NVR. This screen may still be up on your system if you are following this guide. Once the code has been scanned you will see the Device SN appear on your device. Click Next.

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Select DVR/XVR or NVR. Enter a Device Name, your username (admin) and the Password you use to log into your DVR or NVR with. Click Save. The Live View will appear once the device has been saved.

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Note: If your P2P status shows “Offline” your cameras will not connect. Please make sure your system is connected to a router or modem with Internet service with an Ethernet cable and that DHCP is enabled.

How to Setup Motion Detection Regions

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The following guide will show you how to adjust the Motion Detection Region settings on your system

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Navigate to Main Menu->Alarm

Select Video Detection on the left Column. Then you will select Setting next to Region

on the right hand side

Once you select Setting you will see the camera come up in full screen with Red blocks. At the top of the screen you can adjust the Sensitivity and Threshold of the Motion Detection.

This should be adjusted if you feel the Motion is not recording accurately.

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Sensitivity is how sensitive the motion detection will be. The lower the number the less recording you will get. Recommended range is 40-80.

Threshold is how much motion needs to occur in order to trigger the recording. Adjust this only if you plan on recording larger objects (Cars/trucks) only and would like to filter out smaller objects (People/Animals)

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The areas in Red is where the camera will detect motion. This means the recording will only start when motion occurs in the Red areas. If motion occurs in an area that is not Red, the system will not record that event. You can click and drag with your mouse to make the adjustments.

Once you have created the areas that you would like recorded when motion occurs,

Right Click with your mouse and then select Apply to save the settings.

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Motion Detection Setup

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Your DVR/NVR is setup to record 24/7 right out of the box. There is no need to follow this guide if you would like to continue recording 24/7. If you would like to conserve some of your Hard Drive space please follow the guide below.

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This guide will show you how to set up Motion Detect. Navigate to the following menus, Main Menu → Storage

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Inside of Storage, Click on Schedule on the left column. Now Click on The Gear Icon on the right hand side of Sunday

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Inside of the next menu you want to remove the check box from General and place in next to Motion under Period 1. Be sure to Copy ALL days of the week at the bottom. Press OK once it looks like this below.

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Your Schedule Menu should look like the one below. Be sure to Copy to any Channel you would like set to Motion Detection at the bottom left of the screen. Click Apply.

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We have now successfully setup a Motion Detection Schedule. We now want to make sure Motion Detection is Enabled for each Channel. This can be done by going back to the Main Menu → Alarm

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Inside of the Alarm Settings Click on Video Detection. Make sure to check each Channel number and Click the Enable Check Box. Do this one Channel at a time. NOTE: Do not use the Copy button on this menu!  Apply once all Channels have been enabled.

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Port Forwarding Guide

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Step 1) Make sure you have an Ethernet cable connecting your DVR and your router. Step 2) Enable DHCP mode on your DVR in the Network tab and reboot the system. Step 3) Go back to the Network screen and make note of the IP address.

Step 4) Enter the IP address of the DVR in to your web browser to verify it’s connected with Web Service.

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Step 5) Log in to your router and find the Port Forwarding section, if you are unfamiliar with configuring your router, contact an IT professional.

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Step 6) Forward ports 80/37777 using TCP protocol to the IP address of your DVR (Info and services for port forwarding can be found at www.portforward.com)

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Step 7) Use www.canyouseeme.org to test the ports are open, you should see ‘Success’.

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Step 8) Your public IP address may change so we recommend utilizing a Dynamic DNS service like Quick DDNS or NO-IP.

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PLEASE NOTE: We recommend using Peer-To-Peer (P2P) instead of a port forwarded connection for security and reliability reasons. P2P is available on most CCTVSecurityPros models as of 1/1/16.

Sharing Remote Access / Configuring User Permissions

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This guide will show you how to share remote access to your NVR/DVR and also how to configure User Account permissions.

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First you will need to access the Main Menu by right clicking anywhere on the screen and then left clicking the Main Menu option.

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Once you are logged in, you will select Network under settings.

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In the Network Settings you will select P2P on the left hand side.

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You will find the Serial Number underneath of the QR code labeled Device SN. You can scan this QR code with SCS Pro or DMSS or you can manually enter the Serial Number. If you decide to manually enter the Serial number, keep in mind that no Serial Numbers will use the letter O, it will always be a zero.

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To configure a new user account you will go into the Account Settings on the Main Menu.

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In the Account Settings you will go to the User tab and click Add at the bottom.

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In the Add window you will create the Username, Password, Confirm the Password and then under Permissions you can customize what settings and cameras the User has access to.

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Welcome to our updated comprehensive how-to guide for getting started with your Hikvision IP CCTV system. IP systems are taking over the surveillance world and whether you’re setting up your brand new Hikvision system, or you need help adding more cameras to an existing setup you have, the step-by-step guides in this Megaforum should be all you need to get up and running!

Part 1: How do I install a Hard Drive in a Hikvision NVR?

Any setup with an NVR will need a hard drive to function as it is what all your footage is saved to. The WD Purple Drive is our go-to recommendation for the vast majority of IP setups as it designed with the high workload requirements of 24/7 surveillance solutions in mind. Please see the guide on picking the right HDD to better understand your storage needs and why we don’t recommend using HDD’s that aren’t optimised for use in a CCTV system.

Please see the five simple steps below for getting your hard drive installed into your NVR:
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Step 1:
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Firstly, you’ll need to locate and remove the screws that secure the NVR’s casing to the base so that you can access the inside of it. Typically, you’ll find two of these screws on the back of the unit and, depending on the NVR model, more on the sides – Do not lose these screws!​

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Step 2:
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Once inside, your NVR will look something like this. The parts in here you’ll need to identify are the:​

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Now look at your HDD – fewer things to identify here:​

Step 3:
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Get your hard drive and NVR connected – You can screw the drive into its bay in NVR first if you wish, but it’s normally easier to wire everything up first. Plug one end of the SATA interface cable into the HDD and the other into the corresponding port on the motherboard, then do the same with the SATA power cable. If the power cable has come already connected to the motherboard, then just plug the other end into the HDD’s SATA power port.​

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Step 4:
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You now just need to screw the HDD into the bottom of the NVR via the screw holes located in the HDD and corresponding holes in the HDD bay (insert the screws from underneath the NVR into the HDD inside – it can be a bit fiddly).​

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Step 5:
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Finally, screw the NVR’s casing back onto the base. Your HDD is now installed and ready to be formatted during the initial NVR setup, which is explained in Part 2.​

Part 2: How do I complete the basic setup of my Hikvision NVR?

You now need to configure the NVR so that it’s ready to connect to your network. Don’t worry – this is simpler than it sounds. This initial setup is simplest when done on the local GUI, using a directly connected monitor. The following steps walk you through this initial setup process:

Note – Avoid plugging anything into the back of the NVR until instructed to do so in this tutorial.

Firstly, you’ll need to look at the back of your NVR and make sure you can identify the following parts that are needed for this stage:
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[1] – PoE (Power over Ethernet) ports (Most Hikvision NVRs have PoE ports which will power any camera via the network cable. Those that do not will require you to connect the camera across remotely, using a separate PoE injector or switch for power.)
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[2] – VGA display port
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[3] – HDMI display port
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[4] – USB port(s) (and mouse – one should come included with the NVR)
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[5] – LAN port (and ethernet cable – Cat5e or Cat6 is fine)
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[6] – Kettle power socket (the power lead is included with the NVR)​

Now, follow these steps. It is easier if you leave your cameras disconnected until prompted later in this guide:

Step 1:
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Plug the kettle plug into the power inlet to connect the NVR to a power supply.​

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Step 2:
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Connect your NVR to a display (this can be any monitor or television) by connecting either an HDMI or VGA cable from the monitor to the corresponding port in the back of the NVR.​

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Step 3:
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Plug your USB mouse into one of the NVR’s USB ports.​

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Step 4:
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Use an ethernet cable to connect your NVR to your local network – Plug one end of the cable into the RJ45 ports into a network access point (such as an ethernet port on your router), and the other into the LAN port in the back of your NVR.​

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Step 5:
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Turn the NVR on and let it boot up. Ignore the beeping noise, it’s completely normal and just the NVR telling you that it isn’t properly configured yet.​

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You may get a prompt to adjust the NVR’s resolution to match the connected display, click “yes” to view everything in the best resolution supported by your display.​

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Step 6:

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Set your language when prompted.​

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Step 7:
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Set a password for the NVR , as well as a “Channel Default Password”, which will be passed onto any inactive device that is directly connected to the NVR’s PoE ports. We recommend keeping these passwords the same for simplicity’s sake. It’s key that you set a password that the NVR defines as strong and that you remember this password, as resetting the passwords on Hikvision devices can be a hassle that you want to avoid, if possible.​

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Note – If you have lost your password then please see our guide on How to Reset the Password of your Hikvision Camera/NVR in 5 steps using the SADP Tool​

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Step 8:
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Now set a valid “reserved email” address for the NVR, which Hikvision will use for verification if you need to reset your password.​

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Step 9:
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Next, set an unlock pattern of your choice by using your mouse to draw any shape you like – you will be asked to do this twice to confirm the pattern. This will be used to quickly login to your NVR in the local GUI.​

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Step 10:
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Now, set your time zone, your preferred date format, and date/time.​

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Step 11:

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On the Network Setup page:​

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Leave the “NIC Type” as it is.​

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Either leave the “Enable Obtain DNS Server” box ticked, or untick it and use one these recommended public DNS servers.​

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It is best to leave the “Enable DHCP” box unticked here. Instead, set the “IPv4 Address” of the NVR to an unused IP address on your network, which is within your gateway’s range. Your Gateway will typically be the IP address of your router. E.g. if your router’s IP address is “192.168.1.1”, you’ll want to give the NVR an IP address within the range of “192.168.1.x”, where “x” is any unused address between “2” and “254”.​

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Note – DHCP can be left on during this stage of the setup to automatically assign your NVR an open IP address if you like, just be sure to turn it off again once your system up and running. To disable it again once set up, just go to: ​

System/Configuration→ Network → TCP/IP → DHCP Off → Apply​

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Input the Subnet Mask of your network (typically it’s “255.255.255.0”) and “IPv4 Default Gateway”. If you’re unsure of these, see the below articles which explain how to check what they are and if a particular IP address is available:​

How to setup Hikvision IP CCTV System

How-to: How do I find my router and PC’s IP address using a Windows PC?​

How-to: How do I find my router and Mac’s IP address using a Mac?​

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The “Internal NIC IPv4 Address” can be left as it is, this just refers to the NVR’s own LAN address (so Plug and Play cameras will use IP addresses on this range).​

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Step 12:
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You can now stop the annoying bleeping! Select your hard drive(s) from the list and click “Init” to format it, and then “Next” when the formatting has completed.​

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Note – This will completely wipe the drive, so please make sure that any that are being reused to not have data that you might need on them. ​

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Step 13:

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The next page is for the Camera Setup. As mentioned earlier, we recommend connecting any cameras after the NVR setup process has completed, so you can skip this page.​

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Note – Please see part 4 for the instructions for adding cameras to your NVR after the initial setup. ​

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Step 14:
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You will now be taken to the platform access page. Again, skip through and leave this for now.​

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Note – Please see part 12 for adding the NVR to the Hik-Connect app, which revisits this page. ​

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Step 15:
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Finally, you’ll be taken to the Change Password page and given the option to set a new admin password. Ignore this, unless you actually want to change your password. Remember, your admin password is different from your activation password, which you’ll need to use when activating individual cameras on your network.​

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Click “Exit” and “Yes” on the “Exit Wizard” popup.​

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That’s the initial setup of your NVR complete. You should now be taken to the NVR’s live view page (you won’t see your cameras until these are connected in Part 4), with your main navigation menu at the top of the screen.​

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Part 3: How do I find my Hikvision device and edit its network settings?

You probably want to be able to view your camera feeds remotely wherever you are; either in a web browser, the iVMS-4200 software, or the Hik-Connect mobile app. All IP CCTV devices communicate over your LAN (local network) and have a unique location on the network. So, you will need to be able to locate where the device you want to view is and make sure it has the right settings for it to work on your LAN. You will then be able to access the device from a PC or mobile device, and connect it with the rest of your CCTV system.

Please follow the steps beneath to find and correctly set your Hikvision device’s network settings.
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Step 1:
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The first step is to work out if you need Hikvision’s SADP tool or not. If you only need to discover and access an NVR and some Plug and Play cameras connected directly to its PoE ports, then you don’t need to use it.​

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If you aren’t using the SADP tool:​

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Or, on the NVR’s local GUI (Graphical User Interface – when operating the recorder from a connected monitor and mouse), go to:​

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System → Network → TCP/IP​

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Here, you can view and change the NVR’s network settings to match your LAN which is explained in step 2 – you can then ignore the rest of the steps.​

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If you are using SADP:​

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If your cameras are connected to your LAN, rather than to an NVR’s PoE ports, you will need to install the SADP tool. This scans for all Hikvision devices on your LAN by their MAC addresses. Now, follow steps 2-5 below.​

Step 2:

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You now need to identify some of your LAN’s settings, which you need to set to match on your devices.​

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From a Window’s PC, you will need to use the Command Prompt tool to find these.​

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If you’re using a Mac, then you can find these by launching System Preferences, and then going to:​

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Network → Advanced (make sure your Wi-Fi/Ethernet connection is selected on the LHS) → TCP/IP​

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Make a note of the following numbers, as you will need to use them when changing your device’s network settings:​

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IPv4 Address – This is the IP address of the computer that you are using. This address is therefore already occupied, so you will not be able to assign any other devices to this specific address. The digits after the final decimal point indicate where the device is located within the range of your local network, which spans 1-254. You’ll need to change the number after the third period (or full stop/dot) to something that is between “1” and “254” and not already occupied by another device on the LAN.​

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NB – Please see these guides for instructions on checking if a proposed IP address is occupied:​

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How-to: How do I find my router and PC’s IP address using a Windows PC?​

How-to: How do I find my router and Mac’s IP address using a Mac?​

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Subnet Mask – This shouldn’t need to be changed on the NVR, it will usually be “255.255.255.0”.​

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Default Gateway – This is the IP address that’s been assigned to your router. Any device being added to your system needs to be within the range of your gateway in order to be discoverable.​

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Step 3:

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Now, launch the SADP tool again. It should show a list of all the Hikvision devices on your local network and their default network settings. Provided the device is being powered and has a connection to your LAN, then it will show up here. You can also alter the device’s network settings here, and check things like the model number, serial number, the firmware version installed on it.​

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NB – Remember that any camera that is directly connected to your NVR’s PoE ports will not show up in SADP. This is because the NVR hides any cameras directly connected to it from SADP on its own “subnet”, which is separate from your local network. Don’t worry though, as you won’t need to change the settings for these cameras. ​

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Step 4:

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Tick the box beside your device to view and edit the network settings.​

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If the device hasn’t yet been connected to the network then it will show as “Inactive”. You will be asked to set a password for it when you click the tick-box for it. For more instructions on activating your device, please see Part 6.​

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Once activated, ticking the box beside your device will change the network settings in the “Modify Network Parameters” window, so that they match your LAN. You need to make sure that you enter the password for that device before clicking “Modify” for these changes to be saved.​

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Step 5:
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Check that these changes have been reflected in the SADP device table – you may need to wait a few minutes before refreshing. If they have, then you should be to carry on with getting this device connected to the rest of your system.​

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NB – If you aren’t the camera’s first owner then you will need to perform a hard reset on it. This will reset the device to its inactive factory state so that you can set new password by activating the camera in SADP. Once this has been done, SADP will allow you to modify each network setting edit the network settings to match your LAN so that you can use the device standalone or add it to your NVR remotely.

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Part 4: How do I add a Hikvision device to my NVR?

There are a couple of methods for getting your IP camera connected and recording to your NVR:
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Plug and Play – This is the most popular and simplest method for smaller setups, as all you need to do is plug your camera straight into the PoE ports in a Hikvision NVR. The NVR will then do the rest of the work. Please note that for Plug and Play to work, the device will need to be inactive or activated with the same password as the NVR.​

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Remote connection via IP – If you can’t have a wired connection to the NVR, you can instead remotely add a camera on the same network as your NVR to it using the camera’s IP address. For this to work, you will need to make sure to do two things:​

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1. Replace the power supply that would normally come from the NVR’S PoE ports. Using a PoE switch or injector is usually the best way, as it means you can still add power to the device over the same ethernet cable used for everything else. If not, most will let you connect to a separate PSU.​

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2. You have connected the camera and NVR to the same LAN and that its network settings are correct for the LAN’s range.​

The following steps will guide you through adding new devices using both of these methods. Part 1 covers doing this on the NVR’s local interface (GUI) and part 2 covers how to do this remotely using a web browser.
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Method 1 – Via the NVR’s GUI:

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Step 1:​

On the NVR 4.0 menu at the top of the screen, go to:​

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Camera → Hover over the desired channel → Click on ‘Edit’ (small icon in the bottom-left corner of channel thumbnail)​

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Step 2:​

An edit window should appear, fill out the fields to add your camera as follows:​

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Option 1 – Using “Plug and Play”​

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Connect the camera to the corresponding PoE port number on the NVR (I.e. D1 corresponds to port 1). Then, just select “Plug-and-Play” from the “Adding Method” dropdown, and then click OK to add the camera to that channel – the camera feed should appear after a few seconds to confirm that it’s been picked up.​

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Note – If you haven’t activated and set a password on the device in SADP, then the IP address should automatically work. The password will be the Activation Password set on your NVR in the initial setup.​

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Option 2 – Adding manually via IP​

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Change the “Adding Method” to “Manual”, which will let you alter the other fields.​

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Now edit the other fields to point your NVR to the camera’s location on the network, like below:​

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Adding Method – Select “Manual”.​

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IP Camera Address – Enter your camera’s IP address here (as explained in the introduction, this will need to match the range of your LAN).​

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Protocol – Select the device’s manufacturer if it is on the list, or “ONVIF” if it is an ONVIF conformant product.​

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Management Port – “8000” by default will work fine, or whatever you’ve set the device’s Server Port to if it’s been changed.​

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Channel Port – This refers to the channel that you want to add the camera to, so leave this as the corresponding number for the channel that you would like to edit.​

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Transfer Protocol – Set this to “Auto”.​

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Username – The username you set up when activating the device, usually “admin”.​

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Password – The camera’s password, which you will have set when it was first activated.​

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Use Channel Default Password – If you have assigned the NVR and camera the same password during their activation, then you tick this box. This will use the NVR’s password to add the camera and will save you from entering it again in the future.​

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Enable IP Camera Time Sync – Tick this, as it means the camera will synchronise with the time set on the NVR.​

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Use Default Port – You can leave this unticked, as you have specified the management port already.​

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Verify Certificate – Leave this box unticked too.​

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Click OK to save your changes, the NVR should pick the camera up after a few seconds and show the feed on that channel’s thumbnail to confirm this.​

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Step 3:​

To rename the camera, go to:​

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Camera → Display​

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Then, select the camera’s channel from the dropdown, and use the field below to set a new name.​

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Click “Apply” to save your changes.​

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Step 4:​

You may want to rearrange the Live View screen to show the new camera on a particular tile. To do this, first, go to:​

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System → Live View → View​

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Then, select the output port for your connected display that you would like to show the camera on, click on the selected tile and then double-click on the new camera to add it to that tile.​

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You can select different layout options, or create a customised layout using the toolbar at the bottom of the page.​

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Click “Apply” to save the new layout.​

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To check the new layout, launch “Live View” using the NVR’s main menu, and then select that layout using the toolbar in the bottom right-hand corner.​

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Method 2 – In a web browser:

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Step 1: ​

Browse for NVR’s IP address in a web browser, and log in with your username and password for it.​

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Step 2:​

Now, navigate to:​

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Configuration → System → Camera Management → IP Camera​

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You’ll be shown a table of all the NVR’s channels, showing which are occupied by cameras, and which aren’t.​

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These channels normally correspond to the same-numbered PoE ports on the back of the NVR.​

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Click on the channel that you want to add your device to, and then the “modify” button above the table.​

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Step 3:​

A window titled “IP Camera” should appear allowing you to change the “Adding Method” and “IP Camera Address” set for that channel.

If you haven’t already, you will need to make sure that the camera has a valid IP address and correct network settings for your LAN’s range.
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Option 1 – using “Plug and Play”:
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You just need to make sure that:​

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Note – If you haven’t activated and set a password on the device in SADP prior to connecting it to the NVR, then the IP address should automatically work and the password will be the “Channel Default Password” set on your NVR in the initial setup (see step 7 here)​

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Option 2 – Adding manually via IP:​

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Change the Adding Method to Manual, which should let you alter the other fields.​

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Now alter the other fields to point your NVR to the camera’s location on the LAN, like below:​

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IP Camera Address – Insert the camera’s IP address​

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Protocol – Select the brand of your camera here, or ONVIF if it is ONVIF conformant and the manufacturer doesn’t appear in this list.​

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Management Port – This is the camera’s network port, which is usually 8000 by default.​

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Username – The username that you set for the camera, which is usually “admin”.​

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Password – The password assigned to the camera upon activation in SADP. If you have automatically activated the camera by plugging it into your NVR’s PoE ports, this will the the “Channel Default Password” set during the NVR setup.​

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Confirm: Retype this password.​

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Transfer Protocol: This is fine for you to leave as “Auto”.​

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Green ticks should appear beside each field to indicate that what’s inside is valid. Once completed, you can click “OK”:​

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The “Security” column should be “Strong” and “Status” should change to “Online” on the “IP Camera” page – If they do, then you’re finished, just return to the Live View page to check that the camera’s feed is now visible.

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Note – Clicking the “Start All Live View” button in the toolbar at the bottom of this page will show all of your working cameras feeds at the same time.​

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Click on other pages for more.

In this article we will see how to configure an ALARMBOX in the recorders X-SECURITY

:XVR -VS2, -H and -HEVC.

For this tutorial we have used the following references:

XS-XVR6116-4KL-HEVC + XS-ALARMBOX16-6 + XS-PIRW-2EHAC.

Very important, the recorders must be updated to the latest version of firmware available, it is essential.

Step 1: Access the recorder and select the option “ALARM”

Step 2: Access the “ALARM INPUT” option

After accessing this option, we have the possibility to check the status of the ALARMBOX and be sure that it is working and also check which is its address.

3rd Step: Once the Alarmbox status has been checked, we are going to configure the HDCVI alarm.

In this case, as we are using a camera with PIR (in our example the XS-PIRW-2EHAC) we enable the HDCVI Alarm and then we will proceed to make the linkage with the desired alarm output.

In this option, we can configure the period in which the alarm is going to work, to which alarm output we can associate the event of the selected channel, configure the PTZ of another channel and, in advanced options, we can choose other options such as send e-mail, send a beep, send messages, and so on.

Step 4: Connect the alarm output by clicking on ALARM OUT.

If we had more than one Alarmbox, we would have to choose the corresponding one (up to 4). In this case we leave selected the Alarmbox 1 and the Alarm 1 output.

After these steps, the alarm output 1 of the Alarmbox will automatically be activated when the XS-PIRW-2EHAC detects motion.

Remember that this example is basic, we could go further and perform other actions that can be comfortably explored in the ALARMBOX configuration menu.

RTSP stream in X-Security – Dahua

The general form of the RTSP chain in brands such as X-Security and Dahua is:

rtsp://<user>:<password>@<ip>:<port>/cam/realmonitor?channel=1&subtype=0&unicast=true

For example: <rtsp://172.18.2.210:554/cam/realmonitor?channel=1&amp;subtype=0&amp;unicast=true>

To take advantage of the MJPEG format:

http://<user>:<passwrod>@<IP_address>/cgi-bin/mjpg/video.cgi?subtype=1

To play a video video:

rtsp://<user>:<password>@<ip>:<port>/cam/playback?channel=<num canal>&starttime=<initial>&endtime=<fin>>

If what is required is to add an mjpeg video stream on a web by http, click here.

Ports used by Dahua and X-Security’s P2P Service

These are the outbound ports used by Dahua and X-Security teams to connect to the P2P cloud.

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P2P Relay Service Port: 8900-8903 TCP Port

P2P Server Service Port: 8800-8803 TCP/UDP Port

P2P AS Service Port: 12366 TCP Port

WEB Service Port: 80 or 443 TCP Port

GMS Service: 8180 TCP/UDP Port

+ALL UDP ports

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The servers involved in Dahua’s P2P service are www.easy4ipcloud.com and www.easy4ip.com.

X-Security installation and user guide

Read More : How To basic setup of Hikvision NVR

Reset of IP Dahua and X-Security cameras via mobile app and reset boton

Web user interface of the IP Camera

1. Type the IP of the IP camera into a web browser

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2. Click the ‘Forgot password?’ option

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3. A prompt will appear to confirm the reset

Select OK

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4. A QR code will be displayed.

This code must be scanned using the mobile app, either iDMSS or gDMSS on a mobile phone

The Security Code will be sent to the email address that was set during the device’s initialization; the email will be shown partially below the QR code

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On iDMSS / gDMSS

1. Open the iDMSS / gDMSS app

Select ‘Me’ in the lower right portion of the screen

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2. Select ‘Password Security’

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3. Select ‘Reset Device Password’

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4. Scan the QR Code from the Web UI of the IP Camera

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Once scanned, after a few minutes you will receive an email with a Security Code

5. Enter the Security Code into the Web UI of the camera, then select Next

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The camera’s password will be reset and you will be able to set a new password for the device

Reset via Physical Button

Depending on the model of your IP Camera, there could be a physical reset button on the outside body of the camera, or inside the camera body

1. Reset: Press the reset button for 5 seconds

2. Serial port connection: Please use connector and weld it on the package of the serial port

The picture below regards the cable coming out of the camera; you need an extension cable to
do the reset. Shortage the Blue wire (RESET) and the Orange wire (GND) for at least 5
seconds until the camera restarts

The pictures below are the sample of multi-function cable, and the reset is a button. (The
appearance may not exactly the same)

There is also a multiple-function combination cable for even earlier models; the reset terminal goes together with the alarm terminal (you can find the identifications on the label), you need shortage the RESET and GND pin (7&6 in the picture below) for at least 5 seconds to make a reset.

The reset button is inside of the camera, open the lens cap and you will find it.

The reset button is inside of the camera, open the dome camera enclosure; you will find it
next to the alarm terminals (see the picture below).

The reset module is inside the camera, open the dome camera enclosure and you will find it

The reset button is inside of the camera, open the dome camera enclosure and will find it
under the IR board (see picture below)

This type of network camera is very simple and small, and there reset button is mostly on
the back or side of the camera.

More models:

IT IS POSSIBLE THAT SOME MODELS DO NOT HAVE THE BUTTON TO BE ABLE TO DO THE RESET, IT WILL BE ENOUGH TO MAKE A BRIDGE WITH SOME CLAMPS DURING 20 SECONDS

How to activate or deactivate visible light LEDs in X-Security

In the following example we show a camera that has leds, which we can leave in three states:

Always off, day or night:

Always on:

Switching to day/night mode according to the lighting level, which is the default option:

Where to change the storage calendar of recordings in X-Security

For example, to change the parameter to 30 days, we need to set the Basic–>Setup as shown in the image below:

How to access X-SECURITY video recorders via P2P on a mobile application

First we must access the NETWORK menu of the recorder:

Step 1 – We will access the P2P SETTING menu.

Step 2 – We will check the Status box.

Step 3 – We will have to check that it appears as Connected.

Step 4 – Scan the QR code.

Step 5 – Save the operation.

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APP MOBILE:

For this guide we have used the gDMSS PLUS app, however the procedure is the same for iDMSS PLUS and SmartViewer.

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Open the mobile app

In the initial screen, we select the upper left icon (Home).

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Before choosing the upper right option that will automatically open the mobile phone camera.

Then press “DEVICE” and then select the + symbol to add devices.

Then, pressing SN/SCAN, both options will take us directly to the camera to read the QR code of the recorder, taking us to the next screen of the mobile app

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We scanned the QR code.

Then the mobile app will ask us what kind of devices we are adding:

In our case we choose ENGRAVER.

The next step is to check user and password.

Check that the P2P option is still marked in “Add Mode” and then press OK to save.

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After this we will have the images of the recorder.

Checking and Updating Firmware on X-SECURITY Recorders

In this guide we are going to indicate the necessary steps to check and update the firmware in the X-SECURITY recorders, both in the firmware version V3.2.

For this update we will use the Internet Explorer and we must install the plugins of the recorder to the web browser.

Access the recorder and then go to INFO

First we have to check the model of the recorder and the firmware version that is currently installed.

Then we go to the Visiotech website and look for the recorder, in this case the XS-XVR6104, click on Downloads and then apply the FIRMWARE filter.

Our recorder currently has the firmware System Version: 3.210.0001.3, Build Date: 12-12-2016 and the Visiotech web version is System Version: 3.218.0000002.5. Therefore we proceed to download the firmware:

The download file is a .zip file, so let’s unpack it. The file we are interested in for the update via web is the .bin file.

Then go back to the recorder, press CONFIG / SYSTEM / UPGRADE and then look for the file you have downloaded by pressing Browse.

Once the file is selected, we proceed to finish the update by pressing UPGRADE.

To update the firmware of an X-SECURITY recorder with Firmware version V4.0.X or higher, the procedure will be the same, however, it changes a little the interface of the recorder.

For this procedure we will also use Internet Explorer as a browser to access the device and perform the update.

After accessing the recorder the first thing to do is to check the firmware version, press Management on the upper left side.

Then we choose INFO.

We see that the recorder is the XS-XVR6208-4KL-HEVC and the firmware version is System Version: V4.000.0000001.13, Build Date: 2019-01-24.

We download the most recent version from the Visiotech website and proceed to update.

In the option MANAGEMENT / SYSTEM / UPGRADE

Press Browse and look for the file that has been downloaded from the Visiotech website.

Remember that the file is a .zip file and you will have to unzip the files contained in it; the update file we are interested in for this procedure is the .bin file.

Once updated, we can check again the version to have the confirmation that it was successfully updated.

How to access an X-SECURITY recorder via Web with a P2P connection

We already know that many parameters can only be changed from the web interface of a recorder or directly on the recorder itself.

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The problem starts after an installation is finished and the recorder is added to our SmartPss only by P2P.

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Many times we are unable to open the ports on the router because we do not have access to it, but it is possible to access the recorder via browser to change certain parameters only with P2P access.

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1 – ADDING THE P2P RECORDER TO THE SMARTPSS

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1 – Define the name of the recorder

2 – Choose the method by P2P

3 – Enter the Serial Number of the recorder

4 – Leave the Default Group or choose a group created previously

5 – Enter the user

6 – Enter the user password

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Check that the IP is that of the LocalHost, however the port is a random one; in each connection we will have a different port, but this does not prevent us from making the configurations via web interface.

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Some operations such as adding an IP camera by custom protocol is only possible via web interface (in remote), from the smartpss instead is not possible.

reset button XS-IPSD8130IA-4

The button can be found by following the image below:

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How to enter the OSD menu of X-Security / Dahua 4N1 or HDCVI cameras

The first thing to emphasize is that the OSD menu cannot be accessed using CVBS video technology, which implies that with a traditional composite or analog video format we will not be able to access the OSD menu.

To be able to access the device, the camera must be in HDCVI, HDTVI or AHD format.

If it is in CVBS format we must use a PFM820 control switch, interposing it between the camera and the recorder, and switch the format to HDCVI or HDTVI preferably.

A recorder or a tester is required to access the menu:

With a recorder you can access from local with a mouse and screen or from the web interface, accessed through the PTZ controls.

If the device does not allow us to enter with the configuration button, we have to try clicking on the Iris + button.

2 MB Download

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Separate outputs in X-Security

Usually we are going to find VGA and HDMI video outputs, which normally show the same information, but there are also some models that allow to display different video signals (independent outputs).

The independent output function in X-Security / Dahua is normally available when the device has 2 HDMI outputs.

This wiki explains everything related to the topic:

https://dahuawiki.com/NVR/Basic_Setup/Dual_HDMI

And following its explanation, only the main output lets us have control (i.e. it provides the menu tabs) although it is possible to add additional information to the secondary monitor.

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If, instead, we talk about a spot-type output (typically they have BNC-type connectors), this third-party YouTube video explains exactly that once a specific output is marked as a spot, menus no longer appear in it.

https://www.youtube.com/watch?v=UKp8Jh46iVk

How to change video technology in XS-SD6325SIW-F4N1 cameras

What do the X-Security XVR IoTs need to be able to link accessories?

https://www.visiotechsecurity.com/es/productos/cctv/hdcvi-iot

A PFM871A-N1 connection dongle is required: https://www.visiotechsecurity.com/productos/cctv/hdcvi-iot/accesorios-297/pfm871a-n1-detail

There is also this camera can be used as a gateway XS-CV036-FHAC-IG: https://www.visiotechsecurity.com/productos/cctv/hdcvi-iot/camaras-295/xs-cv036-fhac-ig-detail

Connection of the second output of the X-Security Alarm Recorder

As it indicates the CTRL 12V supplies 12 volts in continuous. The circuit is Normally Closed (NC) and when the alarm is generated it goes from 12V to 0V.

Create face database in X-security

For this FAQ we have used an XS-NVR3116-4K-1FACE

Note:

This is only for XS-NVRxxxx-xx-xx-xFACE models

Database configuration

1.Open the recorder configuration web page and log in

2.Click on the AI video query and click on the feature configuration

3.Then Database > Face database configuration

4.Click Add

5.Enter name and ok

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7.To enter the database, click on the “i” under Details

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9.Click Batch Log

10.Select a folder

11.In the new window, select the folder containing the photos

12.Click the OK button

13.The new faces should load

14.When necessary, it is possible to edit the details

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16.To close and go back, click 

AI Face Search X-security with Firmware V4.0

X-security AI Face Search with Firmware V4.0

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Note:

This is only for X-security recorder models with firmware V4.0

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Search for faces

1.Open the configuration page in the recorder.

2.Click on the AI video query and function settings

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4.Click on AI

5.Select face detection

6.Select your criteria and click on Search (5)

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8.This may take some time depending on the recordings

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Playback Face search

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1.After the face search

2.Select the image of your choice for playback on the right

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Download the selected face search:

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1.Select the files (faces) to be downloaded

2.Click Backup

3.In the new window, browse for the directory in which the video should be saved

4.Select Save, only for videos

5.File type for easy export (a player will also be downloaded along with the video)

6.Click “Backup” to download the video

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Play the downloaded videos:

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1.Open the SmartPlayer that is downloaded along with the video

2.When the player is open

3.Define the playback window (for this example we use all 4 windows)

4.Select the windows of the video to “play in”

5.Double-click on the video file on the left side

6.When more videos are selected, pause them and click the Synchronized Playback button (7), and then click the Playback button (8) again to make all selected videos play synchronously

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How to update X-security devices via Configtool found in ToolBox

1. Download and install Toolbox

Download link: – ToolBox

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2. Via the ToolBox, open the ConfigTool

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3. Check the version via the drop-down icon

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4. Search for the device you need to update with the correct username and password (by default admin, admin)

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5. Select the update file

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6. Then click on the update button ​ ver imagen de abajo

USB devices with 3G/4G, WIFI supported by X-Security

Enabling line crossing or facial recognition in X-Security V4.001.xxx

For this example we have used the model: XS-XVR6108AH-2FACE

Firmware Version: V4.001.0000001.0, Build Date: 2020-09-08

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By default it comes with the SMD option, which is an enhanced motion detection with human or vehicle detection. And with IVS & SMD, we enhance perimeter protection, area intrusion, line crossing, etc.

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.

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SMD, IVS and FACE menus

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IVS:

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SMD:

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Facial Detection and Recognition (FACE)

How to activate audio in X-Security recorders

For this example we have used the model: XS-XVR6108AH-2FACE

Firmware Version: V4.001.0000001.0, Build Date: 2020-09-08

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Selection of channels to be displayed in the default view, when connecting monitor to X-Security recorder

For this example we have used the model: XS-XVR6108AH-2FACE

Firmware version: V4.001.0000001.0, Build Date: 2020-09-08

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By default all channels of the video recorder are displayed when the monitor and mouse are connected, in the default view.

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To prevent all or some of the channels from being displayed, we have to modify the user group “user”, as this is the default group.

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You will only be able to access all or part of the channels if you create a user group with privileges. Having to create a user within this group, we can also limit access within the channels that already have permissions.

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The 4K resolution processors present in this product help in bringing out every little detail in the image.

Along with that, this DVR uses the intuitive shortcut operation menu which lets you control and manage the system remotely as well and can work as edge storage, central storage, backup storage .

CP PLUS XVR complete setup guide

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1. Introduction
   1. Overview

The Device is an excellent digital monitor product for security industry. The embedded LINUX OS assures the stable operation. The H.264 and G.711 technologies assure the high-quality image and low bit stream. The frame-by-frame play function displays more details for analysis, and provides the functions such as record, playback, and monitor and assures the synchronization for audio and video. The Device also adopts the advanced control technology and great network data transmission capability.

The Device adopts embedded design to achieve high security and reliability. It can work in the local end and, with strong networking capability it can get connected to the professional surveillance software (Smart PSS) to form a security network to show its powerful remote monitoring function.

The Device is applicable to the areas such as bank, telecom, electricity, traffic, intelligent residential district, factory, warehouse, resources, and water conservancy facilities.

• 1. Functions

NOTE

The functions might be different depending on the software and hardware version of the model you purchased.

Real-time Surveillance

• Support VGA port and HDMI port to realize the surveillance through monitors.
• Support HDMI, VGA, and TV output at the same time.

IoT Management

Provide specific management module for IoT features including humidity and temperature data reports and alarms linkage.

Sensor Integration

Integrate coaxial cameras with diverse array of sensors such as temperature, humidity and wireless alarm devices.

Storage Management

• Special data format to guarantee data security and avoid the risk of modifying data viciously.
• Support digital watermark.

Compression Format

Support multiple-channel audio and video signal. An independent hardware decodes the audio and video signal from each channel to maintain video and audio synchronization.

Backup Function

• Support backup operation through USB port (such as USB storage disk, portable HDD, and burner).
• Client-end user can download the file from local HDD through network to backup.

Record & Playback

• Support each channel real-time record independently, and simultaneously support the functions such as search, backward play, network monitor, record search, and download.
• Support various playback modes: slow play, fast play, backward play and frame by frame play.
• Support time title overlay so that you can view event accurate occurred time.
• Support zooming in the selected area in the live view.

Network Operation

Support network remote real-time monitor, remote record search and remote PTZ control.

Alarm Activation

• Several relay alarm outputs to realize alarm activation and on-site light control.
• The alarm input port and output port have the protection circuit to guarantee the Device safety.

Communication Port

• RS485 port can realize alarm input and PTZ control.
• RS232 port can connect to keyboard, COM port of PC or the matrix control.
• Standard Ethernet port can realize network remote access function.
• The dual-network port has the multiple-address, fault tolerance, load balance setup mode.

PTZ Control

Support PTZ decoder through RS485 port.

Intelligent Operation

• Support mouse operation function.
• Support “copy and paste” function for the same settings.

UPnP (Universal Plug and Play)

Establish mapping connection between LAN and WAN through UPnP protocol.

Camera Self-adaptive

Auto-recognize and work with the PAL or NTSC camera and HD camera.

1. Getting Started
   1. Checking the Components

When you receive the Device, please check against the following checking list. If any of the items are missing or damaged, contact the local retailer or after-sales engineer immediately.

• 1. Installing HDD

Please check if the HDD is already installed in the Device when you first time using the Device.

It is suggested to use the HDD recommended officially. Do not use the PC HDD.

CAUTION

Shut down the device and then unplug the power cable before you open the case to replace the HDD.

1. Remove the screws to
take off the cover.

2.

Fix the screws on the HDD but do not fasten them.

1. Match the screws with the holes on the DVR (WITHOUT HDD) (WITHOUT HDD) to place the HDD.

1. Turn the DVR (WITHOUT HDD) upside down to see the screws and then
2. Use the HDD cable and power cable to connect HDD and mainboard.
3. Put back the cover and
   fasten the screws.

fasten them.

2.2.2 E Model

• • • 1. Installing Battery

CD NOTE

The battery is only provided with some models.

1. Put the battery cable through the hole.

2. Connect to the cable into the port.

• • • 1. Installing HDD

CQ NOTE

Skip step 6 if the battery is not equipped with the model you purchased.

1. Remove the screws to 2.

take off the cover.

Remove the screws to 3.

Put the HDD onto the bracket.

take off the bracket.

4. Match the holes on the

5. Use screws to fix the

6.

bracket with the screw

HDD onto the bracket.

holes on HDD.

(Optional) Put the battery cable through the hole to connect into the cable port.

1. Use the HDD cable and power cable to connect HDD and mainboard.
2. Install the bracket back and then fasten the screws.
3. Put back the cover and fasten the screws.
   • 1. MINI 1U and Compact 1U

1. Remove the screws on the rear panel.
2. Fix the screws on the
3. Place the HDD onto

HDD but do not be

the Device.

fastened.

1. Turn the device to see the back side of it. Aim the screws of the HDD at the holes on the back of the device and fix the screws.
2. Use the HDD cable and power cable to connect HDD and mainboard.
3. Put back the cover and fix the screws.
   • 1. 1U

1. Remove the screws on
2. Fix the screws onto the
3. Put the HDD into the

the cover.

4. Turn the device to see the back side of it. Aim the screws of the HDD at the

HDD, but do not be Device.

fastened.

5. Use the HDD cable and power cable to connect HDD and mainboard.

6. Put back the cover and fix the screws.

holes on the back of the

device, and then fix the

screws.

1. 3 Installing Device into Rack

CD NOTE

Only 1.5U and 2U Devices support this installation.

To install the DVR (WITHOUT HDD) into Rack, do the following:

Step 1 Check if the in-house temperature is lower than 35°C(95T) and make sure the 15cm (6in.) spacing around the Device for ventilation.

Step 1 Use six screws to fix the DVR (WITHOUT HDD) on each side.

Step 2 Install from the bottom up.

CAUTION

If you want to install more accessories to the rack, take preventive measures to avoid power socket overload.

Step 3 Install more accessories to the rack if needed.

1. General Details

This chapter introduces various components of the Device, remote control and mouse operations, and typical connection.

• 1. Front Panel
  2. .1 Smart 1U

Figure 3-1

Table 3-1

3.1.2 E Model