.

Step 1: Prepare for the Update

1. Check the Current Firmware Version:

2. Visit the Manufacturer’s Website:

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Step 2: Backup Your Settings

1. Backup Configuration:

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Step 3: Update the Firmware

1. Prepare a USB Drive:

2. Insert the USB Drive into the XVR:

3. Access the Firmware Update Menu:

4. Start the Firmware Update:

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How to Update XVR Firmware A Comprehensive Guide

Step 4: Verify the Update

1. Check the Firmware Version:

2. Restore Configuration:

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Troubleshooting Tips

1. Ensure Compatibility:

2. Stable Power Supply:

3. Follow Manufacturer Instructions:

4. Common Issues:

.

Conclusion

Regular firmware updates are vital for the smooth operation of your XVR, enhancing security features, and maintaining compatibility with new technologies. By following the steps outlined in this guide, you can confidently update your XVR firmware, ensuring your device remains up-to-date and fully functional. Always refer to your device’s manual for model-specific instructions and consult manufacturer support if you encounter any issues.

or alternative guide

Updating the firmware of your XVR (eXtended Video Recorder) is crucial for maintaining its performance, enhancing security features, and ensuring compatibility with new devices. Here is a step-by-step guide to help you update the firmware on your XVR device:

Step 1: Prepare for the Update

Step 2: Backup Your Settings

Step 3: Update the Firmware

Step 4: Verify the Update

Troubleshooting Tips

Conclusion

Regularly updating your XVR firmware ensures the device runs smoothly, maintains security, and supports new features or devices. Following the steps outlined in this guide will help you successfully update your XVR firmware with minimal hassle. Always refer to your device’s manual for specific instructions related to your model.

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Unlimited Access Anywhere, Anytime

When you combine our “Blue Line” IP Cameras with one of our compatible IP camera network video recorders you can keep an eye on your assets no matter where you are. Take advantage of the free remote viewing app to view on your cell. Use the free software to view and control you cameras on your tablet, or computer. Stay connected and have peace of mind knowing you can monitor your cameras remotely, without any additional monthly fees.

LATEST FIRMWARE UPDATES FOR YOUR DEVICE

UPDATING YOUR SECURITY CAMERA FIRMWARE

Firmware Updates

In order to do a firmware update you must first identify the EXACT model number of your DVR or NVR unit. The model number can be found on the sticker located on the bottom or side of the unit. All CCTV Security Pros model numbers begin with the prefix “CSP” (Example, CSP-XXXX). Please match your model number to the list provided below. You will also need to locate your order confirmation email to determine when the unit was purchased. Once you have identified the correct model number and firmware please continue by following the instructions below.

Blue Line IP Camera Troubleshooting v2

Upgrading Your Firmware

Please identify the correct model from the list of firmware provided below.

Please select the appropriate link and download the .bin file. Once the download is completed copy the .bin file to a USB Flash/Thumb Drive. We suggest formatting your USB drive to FAT32 before attempting the update.

**Note : Units with Build Dates of 2013 or earlier may require you to rename the file to “update.bin” before launching the upgrade.

Once the .bin file has been transferred onto your drive you can insert the USB Drive into either of the two USB ports found on your unit. One can be found on the front panel and one can be found on the rear of the unit.

Once the drive is inserted into the unit go to the following menu:

Main Menu –> Setting –> System –> Upgrade. Click Start. Find and select the .bin file you transferred to the USB Drive and Click Start.

*NOTE – On select models you will need to go to:

Main Menu–> Info –> Version –> Upgrade

The unit will now begin upgrading to the latest Firmware Revision that is available for your device. Once completed the system will reboot. After the reboot we recommend doing the following:

1) Remove the USB Drive from your system.

2) Change your passwords on your “admin” account. For assistance in altering your password please follow this link: https://www.cctvsecuritypros.com/content/pdfs/password-account-settings.pdf

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IMPORTANT: If you are having difficulty identifying the correct firmware please email us at support@cctvsecuritypros.com with your order number and unit model number.

User Account Locked

Your system will lock itself out when you or someone else has attempted to log into your DVR

with an incorrect user/password combination more than three times within 30 minutes

When this happens you have two options.

1. Wait 30 minutes after the last failed login attempt and try again.

2. Reboot the DVR by using the rear toggle switch or by unplugging.

When the unit powers back on try and login with the default username and passwords.

Username: admin

Password: admin

or

Username: 888888

Password: 888888

If neither of these passwords get you into your system you will need to email us at

Support@CCTVSecurityPros.com

and request a Master Password. Once we can confirm your

account we will happily be able to provide you with the correct login credentials.

Please have your Order Number or DVR/NVR Model Number when requesting a Master

Password.

*Note: The DVR/NVR Model Number can be found on the Bottom or Side of your system.

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IP Camera Harness Repair

If your connector looks like the ones below, moisture has gotten into your RJ45 connector. The number one cause of premature IP camera failure has to do with improper weatherproofing techniques. If caught early enough a simple cotton swab and rubbing alcohol will clean that connector right up! You may need to resort to some heavier duty electrical contact cleaner if the cotton swab method does not work.

If all else fails and the connector is too far gone and cleaning it will not work, you will need to perform a harness repair.

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In order to perform the repair you will need:

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1 x RJ45 Crimp Tool1 x Male RJ45  1 x Female to Female RJ45

Connector

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1 x Your choice of weatherproofing ( Weatherproof junction box or weatherproof Female to Female connection)

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Start by removing the RJ45 end off of your IP cameras harness. Be sure

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Strip back the outside insulation to expose the internal cables.

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Organize the cables to match the pinout of the IP camera. Slide the organized cables into the connector and crimp. All CCTV Security Pros IP cameras will use this pinout.

Connect your Female to Female RJ45 connector to check your work, you should have a functioning IP camera now that its void of all corrision.

Now that the IP camera has been repaired we still need to weatherproof this connection. It is now more vulnerable than ever!

Consider using a weatherproof junction box to make your connections in, or perhaps a weatherproof Female to Female connector.

Remember that different coupling styles exist so make sure that you are informed about how to use the coupler before you start crimping wires.

Troubleshooting Steps 4/8/16 Channel

(Cannot Find the Network Host)

To solve the error, please verify that the camera is properly plugged into the back of the system. If you unplug and re-plug it back in this should verify it is connected physically.

If the issue continues go to Main Menu > Camera > Camera List and delete the camera with the red status from the bottom list and do a Device Search to verify the camera is showing up on the top list.

If the camera does not show up this means the cable is not connecting properly, which could either mean the camera is not getting power or isn’t transmitting data. The best way to determine whether it is an issue with the Camera or Cable is to bench test the camera on a known working cable.

If it does show up but it has a different IP Address, please confirm the IP Address is in the 10.1.1.1-255 range (This is the default range of the internal Switch).

If the camera is not within the correct IP range, then the camera could need to be modified on the top list to properly connect in which you would select the camera, hit modify, type in the camera’s username and password and set the IP address to DHCP to automatically obtain an IP or statically assign the camera an IP address to match your switch range and gateway.

If the camera is on the correct range, you should be able to add it to the bottom list and it will come up with Green or Red, If Red double check the error message on the live view on the system.

If the Error says Invalid Username or Password, go back to Settings > Camera > Camera List and modify the camera at the bottom of the list and type in the correct login information.

If the error says Cannot Find the Network Host, check the IP Address is in the correct range, if it is you need to verify your cable is good by testing the camera with another known good cable or testing on a short patch cable as the cable could be experiencing packet loss.

Make sure the cable is T568B Standard and is within 100 meters (328 feet.)

Night Vision Issues

When a camera goes into night vision mode, the infrared LEDs around the lens turn on. If the video signal at nighttime or in dark locations is washed out, foggy or you see “halos” on the screen it is because the infrared LEDs are reflecting back into the camera lens.

cameras LEDs to focalize on the mounting surface and greatly reduce the Infrared distance.

Adding 3rd Party Cameras to Blue Line NVR

We always recommend using Blue Line IP cameras with our Blue Line NVRs for the easiest and most complete experience possible. However, we understand that using 3rd Party Cameras can be beneficial in some applications. This guide will explain the basics of adding a 3rd Party IP camera into your Blue Line NVR.

Information you will need to add 3rd Party Cameras.

With your camera attached to one of the PoE ports on your NVR, you’ll navigate to the camera settings from the main menu.

A 3rd Party Camera normally will not add itself, so you will need to go into the Camera List and click on Search Device. If the camera is detected, you will be able to select it and click on the Modify IP button toward the middle of the screen.

When modifying the IP address of the camera the default IP range for the PoE ports on the NVR is

10.1.1.xxx so you’ll want to make sure the camera is on the same range.

You will need to know the camera’s password to change the IP Address. Once the IP is successfully changed it should update after clicking Search Device again

Check the box to the left of the camera and click Add. Most cameras will show up with the Manufacturer as ONVIF. If they do not and show up as red, you will need to click on the edit button on the camera and change the Manufacturer to match the camera’s manufacturer, or to ONVIF if the manufacturer of the camera is not listed.

While in the modify window you can also enter the password for the camera in the password field. Once that is completed you can click OK. After a few seconds the status should change to a green icon and then you should be able to see the camera’s live view. Please keep in mind that if the Error Message says Invalid Username or Password you may need to login to the camera from the Web and setup an Onvif User for the system to login with.

If the camera is still showing offline, setting the manufacturer to PELCO can sometimes resolve the issue.

Additional 3rd Party Camera Information

DVR/NVR Rebooting

If your DVR or NVR is rebooting by itself please read the guide below.

If your DVR or NVR is rebooting once a week this is completely normal. Our DVR and NVR systems are designed to reboot once a week (Tuesday at 2AM by default).

If your DVR or NVR is rebooting more frequently you first want to check the power source of the DVR or NVR.

Be sure you are using the correct Power Source that was included with the DVR or NVR. Below are the correct power adapter specs so you can identify the correct one.

NVRCUBE = 12V, 2.0Amp NVRWIFI = 12V, 2.0Amp

LITE Series DVR = 12V, 2.0Amp

Pro Series DVR = 12V, 5.0Amp

Pro Series NVR = 3 Prong Power Cord to Power Outlet Extreme Series DVR/NVR = 3 Prong Power Cord to Power Outlet

If you can confirm you are using the correct Power Adapter you may need to double check the outlet you are plugged into. Try an alternate outlet and eliminate any Battery Backup Power Supplies for test purposes.

If the power source is not causing the reboot cycle it could be related to the internal hard drive. To check this out please continue reading.

First you will need to Power Off the DVR. We suggest powering the system down from the Power Switch on the rear of the system or by simply unplugging the Power Cable.

Once the system has been powered down you will need to open up the system. Please see below to locate the screws that need to be removed.

NVRCUBE or NVRWIFI

There will be 4 Phillips head screws located on the bottom of the system. Once the screws are removed the top cover will lift off.

Lite Series DVR

There are 2 Phillips head screws located in the rear and 2 on the side of the DVR, 1 on each side. Once the screws are removed the top cover will lift off.

Pro Series DVR/NVR

There will be 4 Phillips head screws located on the rear of the system. Once the screws are removed the top cover will slide towards the rear and lift off.

Extreme Series DVR/NVR

There will be 2 Phillips head screws located on the rear of the system. Once the screws are removed the top cover will slide towards the rear and lift off.

Once the top cover has been removed it will expose the Hard Drive and its connections.

First we want to Unplug the Large Black Connector. Press down on the metal tab and pull the connector out of the Hard Drive.

Now we want to unplug the second smaller connector (Blue Cable) from both ends. Press down on the tab and remove from the Hard Drive as well as the System Board.

Once the connections have been disconnected. Plug them back in securely and listen for the metal tab to click. This will ensure a good connection in between the System Board and Hard Drive.

Note*

While you still have the system open, it might be a good idea to check the cooling fans for any dust or debris that could be stopping the fan from moving. This could cause the DVR or NVR to overheat.

Once the connections are tight, lets put the top cover back on. When the cover is back on you can proceed to power on the system. Once the system is powered on you will need to monitor the system and check if it is still rebooting.

Disconnecting The Internet

If the system is still rebooting you may want to disconnect it from your Router or Modem by unplugging the Ethernet cable in the rear. You will loose your remote viewing capabilities temporarily while unplugged but can help us diagnose the issue.

With the cable unplugged you may want to monitor the system closely to see if this has made any changes to the rebooting issue.

Disconnecting Cameras and Other Sources

Disconnecting cameras, alarms, extra monitors and microphones is the last thing we can try to solve your rebooting issues.

Cameras, monitors, and microphones mounted near high voltage could be causing your system to reboot by itself. If your system detects any incoming voltage or amperage coming into the rear inputs the system will shut down to protect itself from damage.

Leave your main Display Monitor and Power Source connected. Disconnect one input at a time to see if it makes a change in your reboot cycle. If you notice a change in the rebooting you can single it out by using this method of elimination.

Get Started with Verkada Intercom Set up and connect your Verkada intercoms Updated over a week ago

Required. You need Org Admin and/or Site Admin permissions for your Verkada Command organization to complete these actions.

What you need

Create a site

Sites are the logical way of grouping and managing devices within your Command organization. Site-level permissions make managing and viewing your devices easier. See Manage Your Sites and Subsites for more information on site creation and management.

Add an intercom

At least one intercom needs to be added to Command before you can see the Intercom tab in the All Products menu. Intercoms can be added to Command from the Devices page. See Add an Intercom to Your Site for more information.

Connect a door

You can pair an existing access-controlled door or wire a door to the intercom that can be unlocked by an intercom receiver. See Configure a TD52 and Wire a TD52 Video Intercom for more information.

Configure receivers

Receivers allow you to answer calls from an intercom and unlock any associated doors. See Add and Configure Receivers in Intercom for more information.

Licensing

Every intercom you manage in Command will need a license. Verkada licensing is applied for each Command organization, and the licenses co-term to a single expiration date. Your licenses may have been automatically added if you claimed your devices via order number. Otherwise, manually add the licenses from the Admin page. See Manage Your Licenses for more information on adding and managing licenses.

Connect your intercom

Recommendation. While Verkada intercoms are considered low-voltage devices that do not require a certified electrician to install, we strongly recommend you work with a system integrator or other professional for installation.

Please refer to the intercom setup guide for instructions on mounting and wiring the door port.

Power and network

Verkada intercoms use Power over Ethernet (PoE) for power and communication over the LAN. In most cases, intercoms will connect directly to an 802.3af PoE standard switch. PoE injectors can be used when a PoE switch is not available. See the intercom’s datasheet for more information.

Check network settings

Verkada intercoms are designed to be plug-and-play. However, if your environment includes a firewall with custom rules and policies, you may need to make some configuration changes to get your access controllers connected to the cloud. See Intercom Network Settings for more information.

Roles and Permissions for Intercom

Roles and Permissions for Intercom

Learn more about Verkada Intercom roles and permissions

Updated over a week ago

This article describes the set of roles and associated permissions for Verkada Intercom.

Verkada intercoms setup guide v1

Verkada Intercom permissions determine who can receive calls, view intercom video, and unlock intercom doors. Intercom permissions depend on your site-level permissions, and whether you’re configured as a Receiver.

At a high level, these are the permissions granted to each level of Intercom devices:

Site-level roles

Receiver

Required. You must be configured as a receiver to receive calls.

If you’re a Verkada Intercom Receiver, you have the baseline receiver permissions (as shown above). These baseline Receiver permissions combine with site-level permissions to determine overall intercom permissions within a certain site.

For example, if you’re a Receiver for a particular intercom, and a Site Viewer, you get all the Receiver permissions, in addition to the ability to view historical video and events.

Note: Receivers, such as Desk Stations and Session Initiation Protocol (SIP) phones are not tied to a Verkada Command user. This means that the user can only get Receiver permissions, regardless of the user’s site-level permissions.

Regardless of their site-level permissions, a Receiver can:

Live-View Only

Site Viewer

Site Admin

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Verify a user’s eligibility to receive Verkada Pass calls

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Set Org Admin permissions

Revoke Org Admin permissions

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Set site and subsite permissions

You can set site and subsite permissions by adding a user, a group, or by existing users and groups.

Add a user

Add a group

Existing users and groups

You can set the site and subsite permissions for existing users and groups by managing the user roles or the sites.

Manage roles

Manage sites

Intercom Network Settings

Intercom Network Settings

Learn about the required network settings for Verkada Intercoms

Updated over a week ago

This article outlines the required network settings that your Verkada Intercom needs to communicate with Verkada Command. For more information on the required network settings for other Verkada product lines see Required Network Settings.

Note: Verkada devices are incompatible with LANs that require proxy servers or Secure Socket Layer (SSL)/Transport Layer Security (TLS) inspection. If either is in use, a bypass for all Verkada devices must be implemented for Verkada devices to communicate with Verkada Command.

Status LED

A flashing blue status LED on the top of the intercom indicates the intercom is not communicating with Command. If you see this behavior, check that the network is set up correctly with the intercom’s requirements. If the problem persists, contact Verkada Support.

IP address

Intercoms must be assigned an IPv4 address to communicate on the LAN and to Verkada Command. Intercoms use Dynamic Host Configuration Protocol (DHCP) and User Datagram Protocol (UDP) to obtain their IP addresses and network configurations.

If you require your intercom to have a specific IP address, create a DHCP reservation using the device’s Media Access Control (MAC) address (found on the device’s label).

Domain Name System

Intercoms use the DNS server to resolve Verkada’s fully qualified domain names (FQDN) to IP addresses to communicate with them. Your DHCP server tells the intercom where the DNS server is on the network and the intercom communicates using UDP port 53.

Note: DNS over HTTPS (DoH) is currently not supported.

Power

Intercoms are powered through Power over Ethernet (PoE). This means the network switch needs to provide power to the intercom, or a PoE injector needs to be utilized. For specifics on power requirements, see the Intercom datasheet.

Firewall settings

Intercoms require access to many endpoints to ensure they can communicate with Command and all features will be accessible. Many customers may want to allow the intercoms to communicate with the general required endpoints.

These are the general domains to allow, applicable for all organization-regions:

Region: United States

Standard Verkada Endpoints

NTP Endpoints

Streaming Endpoints

Calling Endpoints

Access Control Endpoints

Cloud Backup Endpoints

Region: Europe

Standard Verkada Endpoints

NTP Endpoints

Streaming Endpoints

Calling Endpoints

Access Control Endpoints

Cloud Backup Endpoints

Mount a TD52

Mount a TD52

Learn how to mount the Verkada TD52 Video Intercom

Updated over a week ago

Use this article to learn how to mount a Verkada Intercom (TD52). Once you complete the mounting, you can connect the TD52 to the network.

Before you begin

You can mount the TD52 using a flush mount or using a mounting bracket. We recommend that you verify the contents of your box and make sure you have the tools you need

Contents of your box

Tools you need

Choose your mounting option

Whichever mounting option you choose, you should remove the front cover of the TD52 to access the screw holes that allow you to install on a mount.

Use a flush mount

The TD52 comes with a flush mount in the box. You can use the screw holes of the flush mount to mount the Intercom (see image below for visual):

Mount directly to a wall

Use a mounting bracket

You can use the mounting bracket to install the TD52 on to various surfaces that the flush mount plate cannot, where they’re typically used to mount the TD52 on an exterior surface.

<< Click on the page numbers to go to other pages. >>

This guide explains the setup for each option so that you can determine which one is best suited for your needs and scene..

How to find the camera’s light settings in its web interface:​

Even if the camera is connected to an NVR, before anything, you will need to log into the camera directly to access the advanced image and light settings to enable the different light modes, as these are not accessible from an NVR.
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By default, your camera will be set to remain in ‘ColourVu only’ mode during low-light, meaning the white light will be constantly on when it is dark and never use its IR. The below sections will show you on how to configure the new ‘Smart Hybrid’ mode, ‘IR only’ mode, and ‘ColorVu only’ mode.
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How do I set my camera to Smart Hybrid mode:​

This mode is utilises both the IR and white LEDs built into your camera. It is useful as it allows you to keep your cameras to stay discreet in IR mode while there is no activity in your scene, and then switch to full colour when a person or vehicle is detected by putting white light on the scene, providing you with all of the additional information a colour image offers while also acting as a deterrent.

Here are the steps to enable this mode:
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How do I set my camera to ‘IR only’ mode:​

This mode is recommended if you would like the camera to be as discreet as possible and your scene is dark at night, as the camera will use its IR LEDs all the time at night and then switch back to colour during the day, meaning the white light is never used.
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How to Configure Light Settings on Hikvision Cameras

How do I set my camera to ‘ColorVu only’ mode:​

This is the opposite to IR mode, as the camera will turn on its white light at night and keep it constantly on, meaning that its IR is never used. This mode is ideal if you are not worried about the camera being discreet and prefer a colour picture 24/7.
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How do I find my Hikvision device and edit its network settings?

You probably want to be able to view your camera feeds remotely wherever you are; either in a web browser, the iVMS-4200 software, or the Hik-Connect mobile app. All IP CCTV devices communicate over your LAN (local network) and have a unique location on the network. So, you will need to be able to locate where the device you want to view is and make sure it has the right settings for it to work on your LAN. You will then be able to access the device from a PC or mobile device, and connect it with the rest of your CCTV system.

Please follow the steps beneath to find and correctly set your Hikvision device’s network settings.
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Step 1:
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The first step is to work out if you need Hikvision’s SADP tool or not. If you only need to discover and access an NVR and some Plug and Play cameras connected directly to its PoE ports, then you don’t need to use it.​

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If you aren’t using the SADP tool:​

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Or, on the NVR’s local GUI (Graphical User Interface – when operating the recorder from a connected monitor and mouse), go to:​

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System → Network → TCP/IP​

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Here, you can view and change the NVR’s network settings to match your LAN which is explained in step 2 – you can then ignore the rest of the steps.​

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If you are using SADP:​

​

If your cameras are connected to your LAN, rather than to an NVR’s PoE ports, you will need to install the SADP tool. This scans for all Hikvision devices on your LAN by their MAC addresses. Now, follow steps 2-5 below.​

Step 2:

​

You now need to identify some of your LAN’s settings, which you need to set to match on your devices.​

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From a Window’s PC, you will need to use the Command Prompt tool to find these.​

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If you’re using a Mac, then you can find these by launching System Preferences, and then going to:​

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Network → Advanced (make sure your Wi-Fi/Ethernet connection is selected on the LHS) → TCP/IP​

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Make a note of the following numbers, as you will need to use them when changing your device’s network settings:​

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IPv4 Address – This is the IP address of the computer that you are using. This address is therefore already occupied, so you will not be able to assign any other devices to this specific address. The digits after the final decimal point indicate where the device is located within the range of your local network, which spans 1-254. You’ll need to change the number after the third period (or full stop/dot) to something that is between “1” and “254” and not already occupied by another device on the LAN.​

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NB – Please see these guides for instructions on checking if a proposed IP address is occupied:​

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How-to: How do I find my router and PC’s IP address using a Windows PC?​

How-to: How do I find my router and Mac’s IP address using a Mac?​

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Subnet Mask – This shouldn’t need to be changed on the NVR, it will usually be “255.255.255.0”.​

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Default Gateway – This is the IP address that’s been assigned to your router. Any device being added to your system needs to be within the range of your gateway in order to be discoverable.​

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Step 3:

​

Now, launch the SADP tool again. It should show a list of all the Hikvision devices on your local network and their default network settings. Provided the device is being powered and has a connection to your LAN, then it will show up here. You can also alter the device’s network settings here, and check things like the model number, serial number, the firmware version installed on it.​

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NB – Remember that any camera that is directly connected to your NVR’s PoE ports will not show up in SADP. This is because the NVR hides any cameras directly connected to it from SADP on its own “subnet”, which is separate from your local network. Don’t worry though, as you won’t need to change the settings for these cameras. ​

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Step 4:

​

Tick the box beside your device to view and edit the network settings.​

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If the device hasn’t yet been connected to the network then it will show as “Inactive”. You will be asked to set a password for it when you click the tick-box for it. For more instructions on activating your device, please see Part 6.​

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Once activated, ticking the box beside your device will change the network settings in the “Modify Network Parameters” window, so that they match your LAN. You need to make sure that you enter the password for that device before clicking “Modify” for these changes to be saved.​

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Step 5:
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Check that these changes have been reflected in the SADP device table – you may need to wait a few minutes before refreshing. If they have, then you should be to carry on with getting this device connected to the rest of your system.​

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NB – If you aren’t the camera’s first owner then you will need to perform a hard reset on it. This will reset the device to its inactive factory state so that you can set new password by activating the camera in SADP. Once this has been done, SADP will allow you to modify each network setting edit the network settings to match your LAN so that you can use the device standalone or add it to your NVR remotely.

How do I set up events and email or push notifications on my Hikvision camera?

Video Analytics, or “VCA events”, are some of the most useful features available on a Hikvision camera. Using these will mean that your footage is analysed in real-time for any activity or abnormalities with your system that you would like to receive an alert for. The different events that are available currently (which ones are available varies which each model of camera) include:

This guide will cover the setup of three of the most popular event options:

Motion Detection – This is one of the first AI options that was introduced and will analyse your footage for any moving object in a specified part of your scene and can alert you as soon as it is detected. As it detects motion in its most basic sense, it uses less of a camera or NVR’s processing power than the other event options, meaning it is always available regardless of your video compression settings.

If you are not using a device with AcuSense then this option will give you the most false-positive alerts, as it offers the fewest ways for filtering out moving objects that you are not interested in, such as object size and the direction or duration of the motion.

Intrusion Detection – This is similar to motion detection in that it will alert you when a moving object is detected within a predefined “intrusion zone”. However, this is better if you want more control over when you are alerted as it will only notify you when a moving object enters the zone, rather than whenever movement occurs within it. This event type also allows you to specify the size of trigger objects, as well as how much of an object enters the zone and for how long before you are alerted.

Line Crossing Detection – This option is particularly useful for various entrances, boundaries, and roads, etc., as it allows you to draw a line in your scene so that you are notified when an object moves across that line. Importantly, you can specify the direction(s) of movement across the line on which you are notified. Like intrusion detection, you also have more control over the size of the trigger object and how much of it must cross the line.
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Note – Before starting, you will need to check that your Default Gateway and DNS Server are correctly set up in your device’s network parameters, as these need to be right in order for you to be sent email notifications. To check these, please see part 2.​

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Section 1: Setting up motion detection​

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Step 1:​

Connect to your device’s web browser interface by browsing for its IP address and log into it. If it is recording to an NVR, then connect to this, as this is where you should set your events from.​

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Step 2:​

Once you’re in, navigate to:​

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Configuration → Event → Basic Event → Motion​

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If you’re using an NVR, select your camera from the “Camera” dropdown.​

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Note – To set one of the other VCA event options, you’ll need to go to “Smart Event” rather than “Basic Event”, where you will be shown a list of tabs with all the other available events on your camera. ​

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Step 3:​

Tick the “Enable Motion Detection” box.​

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Step 4:​

Decide if you want to enable “Dynamic Analysis for Motion”. When this is turned on, green squares will show on anything that triggers motion detection in the camera’s feed, which can help with identifying exactly what has triggered the event.​

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Note – Cameras usually determine what is ‘motion’ in your scene by detecting pixel changes in the image, as a large amount of pixel change usually indicates movement. However, if there is lots of visible noise in your image due to gain control in low light, you will probably see a high number of false alerts on the camera. Using one of the more advanced event types, or the camera’s built-in LEDs to illuminate the scene, will help here. ​

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Step 5:​

Once you’re happy with the view of your scene, click on the hexagon or “Draw Area” button in “Area Settings”, which will allow you to use your mouse to draw the area within which you would like motion detection to be active.​

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On Easy IP 3.0 and earlier cameras, These areas will be indicated by a red grid or polygon that appears when you click on part of the scene.​

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The newer cameras will get you to draw one solid shape for each of your detection areas by left-clicking to set each point of that shape. When you have set all the points that you need, right-clicking will complete the shape and allow you to draw any others that you need.​

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To clear your zones, just click the cross or “Clear All” button.​

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Note – If you are not using an AcuSense camera or NVR, then you should make sure that the edges of your detection zones are not on top of anywhere that is likely to see a lot of movement, shadows, or reflections (e.g. roads, foliage, windows or the sky), to mitigate the number of false triggers. ​

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Step 6:​

If you’re using an EasyIP 4.0 camera, draw any more detection zones that you need by repeating step 5 above.​

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Step 7:​

Adjust the “Sensitivity” bar if you need, which determines how sensitive the detection is to pixel changes. The higher the sensitivity, the more easily motion detection is triggered, meaning you will receive more alerts as a result.​

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A good starting point for the sensitivity is 60, but you will likely need to tweak this yourself over time to identify the optimum setting for your scene.​

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If there is lots of activity in your scene, then avoid setting the sensitivity too high so that you don’t receive lots of false-positive triggers.​

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Note – In the case of Line Crossing and Intrusion Detection, the sensitivity setting refers to the amount of an object that is needed to cross the line, or enter the box that you’ve drawn, before the event is triggered. ​

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Step 8:​

If you’re using AcuSense features, then use the “Detection Target” boxes to specify what you want to trigger the event. You can select both “Human” and “Vehicle” here if you are interested in both.​

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Step 9:​

Click “Save” at this point so that you don’t lose these settings. ​

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You’ll now need to go to the “Arming Schedule” and “Linkage Method” pages to set when you would like the event to be active, and what you would like to happen on triggers.​

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Please refer to sections 4 and 5 below for instructions on how to set these things.​

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Section 2: Setting up line crossing detection​

Step 1:​

In a web browser, go to:​

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Configuration → Event → Smart Event → Line Crossing Detection​

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If you’re using an NVR, select your camera from the dropdown at the top of the page.​

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Step 2:​

Tick the “Enable Line Crossing Detection” box.​

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Step 3:​

Click on the line button or “Draw Area” to draw your line on the video feed – you can move, rotate or resize however you like. ​

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Step 4:​

Set your maximum and minimum target sizes by clicking the size filter buttons, and drawing these on the camera preview.​

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Anything that crosses your line and is smaller than your minimum box, or larger than the maximum box, at the point of the line, will not trigger the event.​

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You should use objects or vehicles in the scene to guide you here. For example, I have set the minimum target size to be slightly smaller than any car that’s near where I’ll draw my line, and the maximum to be slightly larger than a large HGV.​

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Note – It doesn’t matter where boxes are on the feed. Also, these boxes will only be visible on this event page, and will not show up on your footage in the live view or playback pages. ​

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Step 5:​

If you’re using an AcuSense camera or NVR, then specify the “target(s)” that you would like to trigger the event by ticking the box. There is no issue with ticking both “Human” and “Vehicle” here. ​

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Step 6:​

Specify your “Direction”, which refers to the direction from which an object much cross your line to trigger the event. The different options available are explained beneath:​

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A<->B – Any object crossing from either direction will trigger​

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A->B – Any object crossing from side “A” to side “B” will trigger (In this case, from left to right)​

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A<-B – Any object crossing from “B” to “A” will trigger (In this case, from right to left)​

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Step 7:​

Adjust the sensitivity bar to suit your needs. Setting this high will reduce the amount of an object that is needed to cross your line before this is triggered. This will, of course, result in more triggers. As the optimum setting here depends on how busy your scene is, we recommend starting at 60 and then adjusting the bar over time until you find the best results. ​

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Step 8:​

Use the “Line” dropdown to select and draw any more lines, repeating steps 2-8 above.​

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Step 9:​

Click “Save” at this point so that you don’t lose these settings. ​

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You’ll now need to go to the “Arming Schedule” and “Linkage Method” pages to set when you would like the event to be active, and what you would like to happen on triggers.​

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Please refer to sections 4 and 5 below for instructions on how to set these things.​

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Section 3: Setting up intrusion detection​

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Step 1:​

In a web browser, go to:​

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Configuration → Event → Smart Event → Intrusion Detection​

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If connected to an NVR, select your camera from the dropdown at the top of the page.​

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Step 2:​

Tick the “Enable Intrusion Detection” box.​

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Step 3:​

Click on “Draw Area” to draw your intrusion zone (or “Detection Area”) on the video feed, which can be a 3 or 4 sided shape. Left-click on the camera preview to set each of these points. Once your zone is drawn, you can still move each of the points to change the shape to better fit your area of interest.​

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Note – If the edges of your zone are very close to a road, foliage, or anywhere that is likely to see lots of movement, then you will likely see a number of false-positive alerts. This is because any movement on these lines can trigger the event. If you can, you should allow for a bit of a gap between these parts of the scene and your intrusion zone. ​

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Step 4:​

Set your maximum and minimum target sizes by clicking the “Size Filter” buttons, and drawing these on the live camera feed above.​

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Anything that enters your configured intrusion detection zone and is smaller than your “Min” box, or larger than the “Max” box, will not trigger the event.​

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You should use objects or vehicles in the scene to guide you here. For example, I have set the minimum target size to be smaller than the smallest person I’d expect to see in that part of the scene, and the maximum to comfortably cover a very tall person.​

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Note – It doesn’t matter where boxes are on the feed. Also, these boxes will only be visible on this event page, and will not show up on your footage in the live view or playback pages. ​

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Step 5:​

If you’re using an AcuSense camera or NVR, then specify the “target(s)” that you would like to trigger the event by ticking the relevant box. There is no issue with ticking both “Human” and “Vehicle” here.​

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Step 6:​

Now, adjust the “Threshold” bar as you need. This can be set between 1 and 10 seconds and refers to how long an object needs to be within your intrusion zone before triggering the event. For example, setting this to “0” will mean that the event is triggered as soon as a valid target enters your zone.​

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Step 7:​

Adjust the sensitivity bar to suit your needs. Setting this high will reduce the amount of an object that is needed to enter your zone before the event is triggered. This will, of course, result in more triggers. As the optimum setting here depends on how busy your scene is, we recommend setting this to 60 and then adjusting the bar over time until you find the best results.​

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Step 8:​

Use the “Region” dropdown to select and draw any more intrusion zones, repeating steps 2-6 above.​

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Step 9:​

Click on the “Arming Schedule” tab and set this by filling in the hours you want the event to be enabled for in blue.​

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Note – Please see section [1] step 9 above for a more detailed explanation on how to set your arming schedule. ​

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Step 10:​

Click “Save” at this point so that you don’t lose these settings. ​

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You’ll now need to go to the “Arming Schedule” and “Linkage Method” pages to set when you would like the event to be active, and what you would like to happen on triggers.​

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Please refer to sections 4 and 5 below for instructions on how to set these things.​

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Section 4: Setting the Arming Schedule for your events​

Now that you have set your “Area Settings”, click on the “Arming Schedule” tab to set when the event will be active.

This will bring up a timeline with the week broken up into days and hours – depending on the device that you are using, it might look different to the grid below. If a period is filled in blue then the event will be active (or “armed”) for that hour; If the period is white, the event will be off.

Use your mouse to draw up the weekly Arming Schedule that suits. You can also use the popup box that appears when you click on any blue period to finely adjust the start arming times:
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Clicking on the “Erase” button and then a blue period will allow you to clear the arming:
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When you’re happy with this schedule, click “Save”.

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Section 5: Setting up email & push notifications for your events​

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Click on the Linkage Method tab on the event’s page (shown above), which is where you will set up your email notifications, as well as other alert types.​

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The different options are explained below:​

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Audible Warning: This will cause the NVR / browser to bleep when on event triggers.​

Send Email: This will set the NVR to email you on event triggers, with a screenshot of the camera’s view at the time.​

Notify Surveillance Centre: This refers to Hik-Connect and needs to be activated in order to receive push notifications in Hik-Connect.​

Full Screen Monitoring: This will get the NVR to automatically throw up a camera’s live feed in full screen during a trigger for an event set on that camera.​

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To enable Hik-Connect push notifications:​

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To set up push notifications, you need to make sure that Notify Surveillance Centre is ticked as a “Linkage Method”.​

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You also need to make sure that push notifications are enabled for Hik-Connect in your phone’s settings. To enable them via the app, go to:​

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More → Settings → Enable Push Notification​

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How to Download and Prepare Firmware

Description

This guide will show how to download and prepare the firmware file for a Dahua device.

Firmware files for Dahua devices can be found at Firmware by Device or the specific product page for the device

Firmware is typical provided in a ZIP file, a compressed file format

This file will contain the actual firmware file, which needs to be extracted from the ZIP file in preparation for the upgrade

Prerequisites

• Computer with internet access (to download firmware file)

• Dahua device

Video Instructions

Step by Step Instructions

Confirm the Model and current firmware of Dahua device

1. Enter the IP of the device into a browser

At the Web Login

Enter the Username and Password

Click Login

2. Click Info

3. Click Version

The Device Type will be displayed

The current System Version will be displayed

Download the firmware file for device from DahuaWiki

4. In a browser go to DahuaWiki.com

Under Specifications, Firmware, & Manuals

Click the device type (in this example Recorder)

5. Enter the device model into the field

6. The results will be filtered

7. Click the firmware icon to download the firmware file

8. The file will download

Extract the firmware file to local computer

9. Right click the Start Menu / Windows icon in the bottom left of the screen

Select File Explorer

10. Select Desktop

11. Click Home

Then click New folder to create a new folder to extract the contents of the firmware zip file

12. Find the created folder in the list, double click to open

13. Under the Downloads window of the browser, click ‘Show in folder’

A new File Explorer window should open containing the directory the firmware zip was downloaded to

Locate the file in the list

14. Right click

Select Cut

15. Select the window with the new directory

Right click in the window

Select Paste

The folder will appear in the directory

16. Right click the file

17. The contents of the zip file will appear in a new window

18. Click to select all files in the folder

Drag and drop the files to the created folder

The files will appear in the directory

The firmware file will appear in the directory ready to use

How to Reset Device to Factory Default

Latest Dahua firmwares 2024

Step by Step Instructions

1. From Live View

Right click select Main Menu

2. Under Setting

Click System

3. Click Default

4. Click Factory Reset

5. A prompt will appear to confirm the factory default

Click Yes

6. The unit will default and reboot

7. When the device has booted back up it will be factory reset and is now ready for device initialization

SystemUI New

Step by Step Instructions

1. From Live View

Right click, select Main Menu

2. Click Operation

3. Click System Maintain

4. Click Default

5. Click Factory Default

6. A prompt will appear to confirm the factory default

Click OK

7. The NVR will default and reboot itself

8. The unit will boot back up

9. The device has been factory reset and is now ready for device initialization

WebUI Old

Step by Step Instructions

1. Enter the IP of the device into a browser

At the Web Login

Enter the Username and Password

Click Login

2. Click Setup

3. Click System

4. Click Default

5. Click Factory Reset

6. A prompt will appear to confirm the Factory Reset

The unit will reboot and is now ready for device initialization

WebUI New

Step by Step Instructions

1. Enter the IP of the device into a browser

At the Web Login

Enter the Username and Password

Click Login

2. Click Setup

3. Click System

4. Click Default

5. Click Factory Reset

6. A prompt will appear to confirm the factory default

Click Yes

The unit will reboot and is now ready for device initialization

Firmware Update via USB Drive

Description

This page will show you how to update the firmware of your Dahua device via a USB drive at the recorder

Note: All devices should be “Factory Reset” once the firmware update is complete.

Prerequisites

• Dahua device

• USB drive with the firmware file for the device – Firmware by Device

SystemUI Old

Prerequisites

• USB Drive 1GB or more

• The proper firmware file for the device

• Physical access to the recording device

• A computer to load the firmware files onto the USB

Video Instructions

Step by Step Instructions

1. Download Firmware and copy to USB such as a flash drive ➞ Insert USB into recorders USB port.

2. It will prompt for option to upgrade, Click System upgrade ➞ Click Start.

3. Browse for firmware ➞ Open firmware folder is in ➞ Select Bin File ➞ Click Start. Device will reboot once finished.

SystemUI New

Prerequisites

• USB Drive 1GB or more

• The proper firmware file for the device

• Physical access to the recording device

• A computer to load the firmware files onto the USB

Video Instructions

Step by Step Instructions

USB drive with Firmware file should be plugged into USB slot on recorder

1. From the Main Menu, click Operation

2. Click System Maintain > Upgrade

3. Click the System Upgrade in the middle of the page.

4. Select the Firmware file from the list

Click OK

5. The firmware update will begin.

Make sure to not unplug the power during this process.

6. The NVR will reboot as the final step of the process

Firmware Update via WebUI

Description

This page will show you how to update the firmware of your Dahua device via the WebUI

Note: All devices should be “Factory Reset” once the firmware update is complete.

Prerequisites

• Dahua device with network connection

• Local Windows computer

• Firmware file for device downloaded to computer – Firmware by Device

Instructions

WebUI Old

Prerequisites

• Computer

• Internet

• Compatible Browser (Internet Explorer)

• NVR/HCVR/IPC

Video Instructions

Step by Step Instructions

Step 1: From IE(Internet Explorer) type in the devices IP address on the IE address bar → login with credentials.

Step2: Setup → System → Upgrade

Step 3: Click on “Browse” → Select correct firmware

• Click on “Upgrade”

• Device will reboot after upgrade is finished.

USB firmware Upgrade via web.

If firmware is on USB Device → Click on browse → Navigate to USB location → Select firmware → Open → Upgrade.

WebUI New

Prerequisites

• Dahua device with network connection

• Local windows computer

• Firmware file for device downloaded to computer

Video Instructions

Step by Step Instructions

1. Enter the IP of the device into a browser

At the Web Login

Enter the Username and Password

Click Login

2. Click Operation

3. Click System Maintain

4. Click Upgrade

5. Click Browser

6. Locate the firmware file

Click Open

7. Click Upgrade to begin the update process

8. A message will appear to confirm the upgrade process

9. When the upgrade is complete the device will reboot

Firmware Update via SmartPSS

Description

This page will show you how to update the firmware of your Dahua device via SmartPSS

Note: All devices should be “Factory Reset” once the firmware update is complete.

Prerequisites

• SmartPSS installed

• Device added to SmartPSS

• Firmware file downloaded to computer – Firmware by Device

Instructions

SmartPSS 2.002

Prerequisites

• SmartPSS installed

• Dahua device added to SmartPSS

• Firmware file for device downloaded to computer – Firmware by Device

Video Instructions

Step by Step Instructions

1. From the Main Page of SmartPSS

Click Device CFG

2. Click to select the device from the device tree on the left side of the screen

3. Click Upgrade

4. Click the folder icon

5. Locate the firmware file

Click Open

6. Click Firmware Upgrade to begin the firmware update process

7. A prompt will appear to confirm the upgrade process

8. A prompt will appear to confirm a successful upgrade

Firmware Upgrade via ConfigTool

Description

This page will show you how to upgrade the firmware of your Dahua device via ConfigTool

Note: All devices should be “Factory Reset” once the firmware update is complete.

Prerequisites

• Dahua device(s) with network connection(s)

• ConfigTool installed on a local computer

• Firmware file for device(s) downloaded to computer – Firmware by Device

Step by Step Instructions

Single Device Upgrade

1. Open ConfigTool and click on Search Setting at the top

2. Check the boxes for both Current Segment Search and Other Segment Search.
Enter the IP range for the device you are looking for in Start IP and End IP.
Enter the login information for that device in Username and Password.
Then click OK at the bottom

3. Click on Device Upgrade on the left.
Find the device you want to upgrade in the list and click on the Folder icon next to it under the Upgrade File Path column

4. Use the file explorer to find the firmware file on your computer and select it.
Then click on Open

5. Verify the file path is listed next to the device in the list.
Then click on the Upgrade icon to the right of the device in the Operate column

6. Click on OK

7. The progress bar will fill up as the device is upgraded

8. Once the device has been successfully upgraded you will see a Green Check Mark next to it in the list

Batch Device Upgrade

1. Open ConfigTool and click on Search Setting at the top

2. Check the boxes for both Current Segment Search and Other Segment Search.
Enter the IP range for the devices you are looking for in Start IP and End IP.
Enter the login information for those devices in Username and Password.
Then click OK at the bottom

3. Click on Device Upgrade on the left.
Find the devices you want to upgrade in the list and check the boxes next to them. (Make sure all devices you check require the same firmware.)
Then click on Batch Upgrade at the top

4. Click on OK

5. Click on Browse

6. Use the file explorer to find the firmware file on your computer and select it.
Then click on Open

7. Click OK at the bottom

8. The progress bars will fill up as the devices are upgraded

9. Once the devices have been successfully upgraded you will see Green Check Marks next to them in the list

Recorder Firmware Update via Online

Description

This page will show you how to update your Dahua Recorder online.

Note: All devices should be “Factory Reset” once the firmware update is complete.

When the NVR detects there is a newer firmware in the server, a ‘1′ icon will appear at the System icon.

The entire process takes about 5 minutes depending on network connection.

Prerequisites

• Dahua device that supports online update

• Internet connection to Dahua device

Instructions

SystemUI

Prerequisites

• Dahua device with internet connection

Video Instructions

Step by Step Instructions

1. From Live View

Right click, select Main Menu

2. Click Operation

3. Click System Maintain

4. The upgrade menu will show if a new firmware version is available

5. Click Upgrade Now to begin the update process

6. A prompt will appear to confirm that Surveillance will be paused during the upgrade process

Click OK

7. The firmware file will begin to download

8. After the download is complete the unit will automatically begin the firmware upgrade

9. The unit will reboot as the final step of the upgrade

10. Once the firmware update is complete the unit will reboot. A factory default is recommended after a firmware update

From Live View, right click Select Main Menu

11. Click Operation

12. Click System Maintain

13. Click Default

14. Click Factory Default

15. A prompt will appear to confirm the factory default

Click OK

16. The unit will reboot

17. When the unit boots back up it will be factory defaulted and ready for the Device Initialization process

WebUI

Prerequisites

• Dahua device with internet connection

• Local Windows computer

Video Instructions

Step by Step Instructions

1. Enter the IP of the device into a browser

At the Web Login

Enter the Username and Password

Click Login

2. Click Operation

3. Click System Maintain

4. Click Upgrade

5. The upgrade menu will show if a new firmware version is available

6. Click Upgrade Now

7. A prompt will appear to confirm that Surveillance will be paused during the upgrade process

Click OK

8. The firmware file will begin to download

9. After the download is complete the unit will automatically begin the firmware upgrade

10. Once the firmware update is complete the unit will reboot. A factory default is recommended after a firmware update

Enter the IP of the device into a browser

At the Web Login

Enter the Username and Password

Click Login

12. Click Operation

13. Click System Maintain

14. Click Default

Click Factory Default

15. A prompt will appear to confirm the factory default

Click OK

The unit will factory default and reboot

When the unit boots back up it will be factory defaulted and ready for the Device Initialization process

Index of /Firmware

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InVid Tech is here to help you succeed, and as a company, we pride ourselves on the level of personal service we offer. We have an experienced team based in the United States, including Sales, Customers Service, Marketing & Tech Support. Additionally, there is support for Latin American Countries.

How do I access the cameras on my computer?

Go Here, login using with the credentials you used to sign up with. You will see your devices at the top, click ACCESS and it will launch a new tab for that device. This info can also be found by going to our website and downloading it Here 

How do I network the unit so it can be viewed remotely?

First you want to make sure you plug the unit into your router. Now on the unit login, then right click on the mouse and go to Menu> System> Network. You can set the IP Address under “TCP/IP”. Once you’ve entered your IT information go to “P2P” across the top. Make sure it is enabled. Below you will see the server address Here. You will go there and create an account then link the unit with your account. See Link below for more detailed instructions. Here

How do I connect a third party camera?

You will need a PC and the manufacturers IP tool to address the camera(s) IP address within the same scheme as the internal NIC of the NVR (172.16.0.x). Now go to the camera management within the NVR, switch the port that the camera(s) are plugged into from PNP to IP address, protocol will be ONVIF, port will be 80 (HTTP port of the camera) and type in the username and password of the camera and it should connect. Some manufacturers require ONVIF to be enabled within the camera before adding to different unit. Please check their website for information on how to enable ONVIF.

Why can’t I use Chrome, Firefox, Edge or Safari to view my device(s)?

Chrome, Firefox, Edge and Safari took away a plugin that was used for ActiveX plugins. This has effected anyone that uses an ActiveX plugin for their devices not just InVid.

Why is my Vision camera not connecting to the NVR?

That may be due to the NVR having the old default password of 123456. Leave the camera plugged into the unit and go to Menu>Camera then click on the “cog” (gear looking icon) next to the port of the camera you are trying to connect. Type in the password “1234567u” for the camera and the camera should then connect.

Why did my device suddenly go offline?

If you are connected to your ISP’s router (Internet Service Provider) occasionally it is possible your ISP is doing a update which can occasionally change your network environment and require a reboot of your router/recorder (Router first then recorder). It is highly recommended that with this device to install your own router to run the recorder to avoid this from happening, however if using your ISP’s router the above stated solution is the fix for it.

How do I Share a device added to my star4live account?

Have the new user create an account Here. Log into the account with your device, click on SHARE, enter in the customers user name or email, choose a “valid to date”, when this date hits the device will no longer be shared, and hit ok. The device will now be found under the Shared Record. This info can also be found by going to our website and downloading it Here

Trying to view devices on IE but can’t download the plugins?

Please ensure you are in fact using Internet Explorer and not Edge. The two have similar icons, Edge is a darker blue lower case “e” whereas Internet Explorer is a lighter blue lower case “e” with a yellow ring going over the top left of the “e”. Also note that on Windows 10 Edge is the default browser, Internet Explorer isn’t on the task bar or the desktop, you can use Cortana and search “Internet Explorer” to launch.

How do I turn On/Off motion function?

Right click on the mouse, go to the menu>alarm>motion. By default motion detection should be enabled. You want to draw the area of where you want motion to be detected and then hit apply down at the bottom.

How can I see video from last week?

To playback video you want to right click on the mouse and the second to last option on the bottom is “Playback”. On your right you will select which cameras you will like to playback, below the camera list select the date in which the video was recorded. Hit the play button down at the bottom and the playback should start.

How do I add a User?

Right click on mouse go to Menu>System>User. Click Add at the bottom. Create the username and password then select permissions you want to grant that user and hit OK.

How do I format my hard drive? Vision Series

Go to Menu, click on Storage, click on Hard Disk, select your disk(s) and click Format (remember, this erases all data on that drive(s)).

Do I need to port forward this device? Vision

If you’re using the P2P which is explained above no port forwarding is required, if you are networking this device to be seen remotely via a WAN IP or DDNS, yes port forwarding is required.

Is there a manual for this device?

Yes, you can find it on our website Here

Where can I check to see if my unit is recording?

The best way is by doing a playback (refer to question above). You can also go into the Menu, select Maintain on your left and Recording across the top.

InVidTech Vision Series Setup Guide v1

How to Setup Vision Email Notification

Learn how to setup email notification on your Vision machine

Step 1: Setting up a GMAIL account.

1. Go to My Account setting page, click on the square and click my account.

2. Click Signing in to Google.

3. Click Allow all less secure apps on

Step 2 – Setting DVR/NVR Configurations

Enabling Motion Detection

Hit Apply to save then OK

What is the default password of the Vision devices?

We provide a sticker on the inside of the boxes, whether it’s a DVR Encoder, NVR or IP Camera. The default user name and password could be either “admin/123456” or “admin/1234567u”. Once the change-over is fully complete they will all be “admin/1234567u”

How to Setup Vision P2P Using the QR Code

With P2P QR connection there is no need to set any ports, worry whether or not your uPnP is enabled within your router, do any port forwarding within your router or setup a DDNS name.

Not connected? Here are some things to check

Viewing your Vision Device Online or from Mobile App

Viewing from your Web Browser (Internet Explorer):

Viewing from your InVid Vision mobile app:

Is my unit up to date with its firmware?

To find out if the unit is up to date Locally, you want to go to the Menu, select Maintain on your left then Upgrade. Now select “Upgrade by Cloud” (across the top) then hit “Check” in bottom right had corner. To find out if the unit is up to date Remotely, you want to go to Setup, then Maintenance then Maintenance again and hit “Check New Version”. If it is the latest firmware it will say “The current version is already the latest.” If it is not up to date then you will be prompted to upgrade, which will download the file from the cloud, upgrade and restart your NVR.

How do you check to see if an upgrade is available for the Vision NVR?

Is it possible to reset a password for a device?

Yes please contact our Tech Support, 631-388-5700.We will need the devices FULL serial number, you can do this at the main monitor or from the web interface.

How do I access the cameras on my phone?

Once you have downloaded the VISION app from the App Store or Google Play store, sign in with your login credentials used when creating your star4live account.Hit the camera icon in the top right hand corner and you will see a list of all devices added to your account.Choose the device youd like to access and hit “Start Live View” at the bottom of the screen. This info can also be found by going to our website and downloading it Here

Where do I download the APP?

-The app can be found at either the app store for an Apple device, or the Google Play store for an Android Device, you want to search “Paramont CMS”. This info can also be found by going to our website and downloading it Here 

What App do I use for my phone?

InVid Vision

How do I view my device(s) on my Mac?

The current work-around is to install the appropriate CMS software which will allow you to watch live and playback your device(s). You can download the CMS software(s) off our website Here. 

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Frequently Asked Questions

Note: These guides were written for Uniview NVR users who prefer to change settings remotely using a mobile or desktop browser (Internet Explorer). Remote and local configurations share many similarities and only the locations and availability of each feature may vary. The Uniview NVR Manual can provide more information if what you are looking for is not found in this simple guide or if you prefer local access by connecting a mouse and display to your NVR.

How Do I Access My Uniview Security System?

There are two ways to interface with your Univew Security System and to access all its features and configuration options you can choose to access it locally or remotely. Local access refers to connecting your Network Video Recorder to a display and a USB mouse. The monitor and the mouse will serve as the input-output for interfacing. Remote access refers to connecting to your Network Video Recorder through a browser (Internet Explorer provides the greatest compatibility) installed on a device that is in the same network as the Security System.

Local Access and First Time Setup

The NVR interface can be accessed directly by simply connecting the NVR to a display (this can be done with an HDMI or older VGA cable) and to a mouse. Once the display and the mouse is connected and the login screen is displayed, proceed to login. Since this is the first time, we will be using the default username and password (at the time of writing default login and password are admin and 123456) found on the manual that came with the NVR. 

After logging in, Uniview’s privacy policy will be shown for you to review. Once you have reviewed and accepted, you will immediately gain access to the NVR and cameras connected to it. But, since it is the first time we are logged in and we are still using the default credentials, we will be prompted to change the login information.  You will be using the new password for all your future access with the NVR.

Once the password has been changed, a pattern lock will also be prompted (this is optional and can be skipped). After doing so, the Privacy Policy will be displayed for the user to review. The screen that follows the Privacy Policy will let us connect our mobile devices to the NVR. This will grant access to Live View, alerts, and other configurations we may want.

The device QR code will be presented here. Allowing you access to the EZCloud feature. Devices can be added to the cloud manually but it is far easier to just use a link given from the QR code. If you want to pair the NVR with the EZView app, click here to read more about it. 

The next step is to set or synchronize the time. This step will ensure that all scheduling configurations you will set and all alerts and alarm information will be accurate and will work based on your local time.

After this, you will be prompted to check the TCP/IP settings, the default settings will work for most people. If you need to specify networking (usually when DHCP is not enabled on other devices on the network), please do so here. You will still be able to alter this later.

Once the time and the password have been configured, you are now ready to enable and disable the features of the NVR.

To access the menu, you can right-click on any part of the screen and then click on Menu. It can also be accessed along with other options by moving your cursor to the bottom left of the screen. This will take you to the SETUP screen where you can enable and customize alerts, features, and other options available to you.

Remote Access and First Time Setup

You can also access the NVR interface through the use of a browser on a device connected to the same network as the NVR. To do this, you will need the IP address of the NVR you wish to connect to. The easiest way to find this on a Windows PC is with Uniview’s EZTools which can be downloaded here. Once installed on your computer, running the EZtools will automatically show you all connected Uniview devices.

The IP address can also be obtained by logging into your router and checking connected devices, using the command prompt (arp -a command and checking for new devices on the private network) or simply using another display for the NVR to check the current IP address of the device.

Note: Any browser should work to alter configurations, however using Internet Explorer will be the easiest to access the live view. (due to some newer browsers not supporting certain plugins). 

From here, we can see the IP address given by our router to the NVR. 192.168.254.192. It will likely be different for you. Clicking on the Remote Web button will open your default browser and take you to the NVR interface.

You can then proceed to login to your Uniview NVR Interface. Since this is the first time, we will be using the default username and password found on the manual that came with the NVR. After logging in, Uniview’s privacy policy will be shown for you to review. Once you have reviewed and accepted, you will immediately gain access to the NVR and cameras connected to it. But, since it is the first time we are logged in and we are still using the default credentials, we will be prompted to change the login information. You will be using the new password for all your future access with the NVR.

Once the password has been updated, you will be greeted by the Live View display. Clicking on any of the cameras found on the left will show you live footage from it. In this case, a single IP camera is connected to the 4-Channel NVR.

From here, you can now click on SETUP to access all configurations and features and set them up to your preference.

Uniview How To Guides 2024

How Do I Start Recording And Scheduling?

Once properly installed and powered, most Uniview Security System immediately starts recording and saving footage to the Hard Disk Drive. To configure when and what types of footage you choose to save, you only need to navigate to the Recording Schedule tab.

Navigation: Setup > Camera > Schedule

Pre-Record and Post-Record:

If the Pre-Record and Post-Record values are set to 60 seconds and 300 seconds respectively and using motion detection as a trigger, here is how it will play together:
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Event-Types:

The setup that is shown on the screenshot above can be interpreted this way. During weekdays, from 7:00 AM to 5:00 PM, the system will monitor and record all footage into memory. The rest of the day, the system will not record anything unless a motion trigger or an alarm event is detected. During weekends, the system will not record anything except for motion-triggered events. During holidays, the system will not record anything unless an event is triggered.

How Do I View Playback, Timeline, and Events?

The Playback tab is found between the Live View and Setup tabs of your Uniview Web-Based Interface. As always, Internet Explorer would provide the widest range of options not available to other browsers.

Navigation: Playback

The playback sidebar is the first point of interest. The top drop-down allows you to filter what types of playback you wish to view. The options are as follows:

Normal: Default playbacks and scheduled recording sessions.

Tag: Shows a playback list that matches a tag keyword.

To utilize this feature, you will need to create tags on certain times you want to save for future reference. To do this, click on the time you want to create your tag and click on the Add Customized Tag button on the toolbar as shown here:

A window will open that allows you to name your tag and adjust the time.

After clicking OK, the new tag will be created. To search for tagged footage, change the filter into Tag, click on the Camera, specify the Keyword, set the time range to search between, and then click search as shown below:

This will display all tagged footage that matches the Keywords.

Event: Shows playback list for a matching event. Very similar to the above example but a simpler approach is only looking for footage of recorded events. To use this function change the filter to Event, choose a specific Event-Type from the drop-down list, select the Camera, specify the Time Range the system will search. Click search. This will display all events that match the Event-Type captured by the camera within the time range.

Smart: The system analyzes recordings for smart search results. 

How Do I Monitor And Manage My Storage?

To monitor and manage your storage, you will need to access the Hard Disk group on the setup. The settings and their functions are explained below.

Navigation: Setup > Hard Disk > Hard Disk

Hard Disk

This tab shows you details of the current storage situation of your NVR. The total capacity and the available free space can be monitored from this tab alongside options to add and more storage.

Disk Group

This tab allows the creation and management of Disk Groups. A handy tool if managing a large number of Hard Disks and to simplify storage allocation.

Navigation: Setup > Hard Disk > Disk Group

The disk group feature allows us to assign hard disks to a disk group and use the disk group to store recordings and snapshots of specified cameras. Different arrays can be assigned to different disk groups. Redundant disks cannot be assigned to any disk group. Disk group information will be initialized if any disk in the group is formatted.

Allocate Space

This tab allows setting a maximum storage allocation for each camera on a disk group.

Navigation: Setup > Hard Disk > Allocate Space

Advanced

This tab will determine what the Network Video Recorder will do once the Hard Disk Drives are full and new footage needs to be saved. Setting this to Overwrite should allow the NVR to delete older footage to make space for new ones to be saved while setting this to Stop will prevent any new recordings to be saved.

Navigation: Setup > Hard Disk > Advanced

How Do I Set Up Tamper Detection?

To set up Tamper Detection, you will need to access the Tampering section of the Camera Setup.

Navigation: Setup > Camera > Tampering

How Do I Set Up Motion Detection?

Navigation: Setup > Camera > Motion

How Do I Set Up Face Detection?

The Face Detection feature creates an EVENT when a person’s face is detected by the Video Content Analysis. It will then proceed to take screenshots of the person or persons detected.

Navigation: Setup > VCA > Face Detection

How Do I Set Up Line Crossing Detection?

The Cross Line Detection feature creates an EVENT when an object crossed a specified line. This feature has 3 modes. A<->B which creates an event whenever an object crosses the line. A->B which only triggers when an object moves from side A to side B. B->A which only triggers when an object moves from side B.

Navigation: Setup > VCA > Cross Line Detection

How Do I Set Up Intrusion Detection?

The Intrusion Detection feature creates an EVENT when an object that meets the minimum size relative to the region (based on percentage) enters any of the specified regions and stays inside the region past the minimum time threshold.

Navigation: Setup > VCA > Intrusion Detection

How Do I Set Up People Counting?

The people counting feature is used to monitor the number of people entering or leaving an area.

Navigation: Setup > VCA > People Counting

How Do I Adjust Image Enhancements, Exposure, Infrared, and Starlight?

Although fully-functional and is configured by default, you can specify desired image enhancements on the Image tab.

Navigation: Setup > Camera > Image

How Do I Adjust Resolution, Frame Rate, Bit Rate, and Video Compression?

Adjusting the resolution, frame rate, bit rate, and compression of recorded footage can be done by navigating to the Encoding Tab.

Navigation: Setup > Camera > Encoding

How Do I Name My Cameras and Manage On-Screen Display?

Navigation: Setup > Camera > OSD

How Do I Directly Transfer Footage From My Security System to My USB?

To transfer footage from the Network Video Recorder to your USB, you will need to create a video clip from the recorded footage, then save it to your USB.

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There are two possible ways to reset the password with the new firmware. However both need the person to access the NVR either by being in front of it or by access in on the computer (entering the IP address on the browser). The screenshots shown on this guide will be the ones we can get on the NVR itself:

Bring up the login screen by right-clicking anywhere and clicking on the “Menu” option. When you see the login screen, click on the “Forgot Password” link:

After that, either 2 types of screens will come up: The first one is to enter an email address to get a new temporary password:

Please enter a valid email address to get your new temporary password:

The second type of screen is the same as the one it will show when we click “Next” after entering the email address:

2MN NVR XVR Troubleshooting 2024

Read Also : Xmeye Dvr System Instructıons For Use

When you reach this screen, you can follow one of the following options:

Option 1:

If you have downloaded the 2M Guard App for your phone, you can do the password reset yourself.

Click on the “Local Config” option:

Click on the “Forget Device Password” option and scan the QR code on the NVR screen:

After that, a message will appear saying that the temporary password will be sent to the registered email address:

Click on “OK” to send the password and wait for the confirmation page:

Click “OK” again and wait. The email will look like this:

Take note of the security code and enter it on the “Security Code” field of the Retrieve Password screen (The security code is case sensitive, this means that upper and lower case letters matter):

After entering the security code, press “Enter” and press “OK”. After that, a new pop-up screen will appear to enter a new password on the “Password” field. Don’t forget to enter the same new password on the “Confirm” field:

After that, click on “OK”.

Option 2:

If you don’t have the 2M Guard App downloaded, you can take a picture of the QR code shown on the “Retrieve Password” screen. Here is an example of the picture you should take.

After you take the picture, please contact Technical Support to receive more instructions. We will do the password reset using the QR code picture taken.

NOTE: Please do NOT exit from the “Retrieve Password” screen after you take the picture of the QR code. The security code only lasts for a day, so please keep that in mind before starting a password reset process.

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How to Access Device from Web

This guide is valid for models 2MT-4004, 2MT-4008, 2MT-4088, 2MT-4016, 2MN-8004-P4, 2MN-8008-P8, 2MN-8116-P16, 2MN-8232-P16.

When devices are connected to the network, they can also be accessible from a computer. The first thing you need to make sure of is that the computer you are using and the DVR/NVR are connected to the same network (network is coming from the same router for both devices). You will first need to obtain the IP address of the DVR/NVR from Menu → System → Network → IPv4 address.

After noting the IP address of your device, open Internet Explorer and in the address search bar type in the DVR/NVR IP address. If the NVR and the computer are on the same network then it will pull up the login page of the DVR/NVR. The credentials will be the same as when you log into the local interface of your device.

How to Use the Check Template to Create Schedules

The check template supports a time range-based authentication mode with a maximum of eight time ranges available per day. This is useful if a company only wants to allow employees to enter when their shift is supposed to start and not outside of those hours.

First, you will need to create the time schedules for each day. This is done in the Check Template page under each Time Interval. You can create up to 8 different intervals per day, but it is not necessary to use all eight. You must also choose a checking method for each time interval: card, face, password, card + face. Each day of the week can have the same schedules or you can create different schedules for different days. If you choose to have the same schedule for all days, or for multiple days, just Copy To at the bottom of the screen and Copy.

Once all of the desired time intervals have been added, name the template so that it can be easily defined, and click on Save.

Now that the template(s) have been created, we need to assign each group to a schedule. Go to the Face Library and create different libraries based on each group of people that you would like to have. NOTE: Only a maximum of 16 face libraries can be set.

There are two different library types: Employee and Visitor. When you create a library, it gives you the option to choose a Check Template. This is where you will choose from one of the templates that were created earlier. If you do not choose a template at this stage, you can always edit the library at a later time.

After creating all of the necessary libraries, now you can add employees into each appropriate library. When all of the employees have been added into the right libraries with the right templates, they will only be able to enter during the specified time frame.

How can I make sure my device and computer are on the same network?

In order to access network devices from a computer, they both have to be connected on the same network. But how do you check that the settings are correct, and if they are not, how do we fix that? This article is based off of the assumption that the computer and the device are connected to the same router/network switch.

Basic Explanation of the Network

Before we begin the steps on how to configure our network, we need to understand why we are doing it. Each device within a network has its own IP address – we will use 192.168.1.13 as an example – and its structure is like this:

The host ID will be different because that is what differentiates each device from one another. Within a network, the network prefix will be the same and so should the subnet ID, but there will be sometimes where it is different on a device. If the network prefixes and subnet IDs are the same for the devices, then that means they can all reach and communicate with each other.

If either one of the two are different, then that means they are not connected and they cannot establish a connection with each other. The purpose of this article is to make sure that the network prefix and the subnet ID are the same for the computer and your device so that you can create a connection and reach the device.

Checking the Network of the Computer and Your Device

The easiest and fastest way to check the network of your computer is to open up the command prompt. Open the Windows menu and type in “cmd” for command prompt.

Once the window is open, type in “ipconfig” and hit Enter. This will pull up the basic network information of your computer. Make note of the IPv4 address and the default gateway. Now that you have found the IP of the computer, please find the IP of your device – the method to obtaining the IP address might be different for each device. As mentioned above, if the network prefix and the subnet ID are the same for both the computer and your device, then they will be able to communicate with each other. If they are different, then please follow the steps as below:

Changing the Network of Either the Computer or Your Device

The most simple solution to allow both devices to be on the same subnet is to edit the IP address of your device. Usually, you just need to disable DHCP and enable a static IP address. But this is not always possible depending on the set up. NOTE: The computer must be connected with Ethernet in order for this configuration to work. It will not work through Wi-Fi.

In order to change the network of your computer, you will need to go to the Network and Sharing Center. On Windows 10 operating systems, it can be reached by either the Control Panel or from the Taskbar. In the Sharing Center you will be able to see all Connections the computer has. Click on the correct Ethernet connection.

After clicking on the Ethernet connection the Ethernet Status window will pop up. Click on Properties → double-click on Internet Protocol Version 4 (TCP/IPv4). By default, your computer will be set to “Obtain an IP address automatically”, but we will want to change it to Use the following IP address. Remember in the steps above that we found out the IPv4 address of the computer through the command prompt. This is where it will come in handy again. When you select Use the following IP address the boxes below will become active. The information will be as follows:

Once all of that information is filled out, click on Advanced in the bottom-right corner of the window, and it will open up the Advanced TCP/IP Settings where you will Add a new TCP/IP address. Please make sure the new TCP/IP address will match the subnet as the device you are trying to access, or else it will still not connect. NOTE: Please do not use the same IP address as the device. The Network Prefix and Subnet ID should be the same, but the Host ID should be different.

Adding the Subnet Mask can be easily done by hitting Tab after inputting the IP address because the fields will automatically be filled afterwards. Click Add after entering the correct information, and then just keep clicking okay until you are back at the Ethernet Status window. Then close the window.

You can check if the configuration was done properly by opening the command prompt and pinging the device’s IP address. You can do this with the prompt: ping IP address. For example: We are using the IP address 192.168.0.10 for the device. Enter the command prompt and type ping 192.168.0.10. If you receive a response, that means the configuration was done correctly, and you may now access your device.

How to Use External QR Scanner

This article is applicable to the facial recognition temperature scanners which are models 2MTHFR-2M or 2MWTK.