cctv password – XVRAID XVR-DVR-NVR CCTV DESK

Laview DVR NVR IPC Reset All Model

XVR AiD — Sat, 24 Sep 2022 06:43:06 +0000

I forgot the password for my system, how do I reset it?

Laview DVR NVR IPC Reset All Model 1.Click on the Menu option to bring up the log in screen. Then use the mouse to double left click on the bottom left hand corner of the log in box. (Please note, there will not be a red square there.)

2.Special “Serial No.” will appear.

Take a picture/screenshot, email serial number along with the date and time to info@laviewusa.com
Once we receive the serial number and time, we will reply with a Secure Code. The system will default the password back to 12345 or prompt you to setup a new password.

Password Reset by Secure Code

Please refer to the steps as per below to reset the password.

1. Click on the Menu button on the top left.

2. Click two times(2X) on the bottom left. Use the left button on the mouse for this.

(If you have a pattern click “Forgot My Pattern” on the bottom left of that screen to get to the login screen)

3. Send us the screenshot of the Serial No. and the date shown on monitor screen for a secure code.

4. Create and confirm the new password, must be 8-16 characters only.

Please refer to the attachments or simply click the link below to see the steps for a password reset.

https://support.laviewsecurity.com/hc/en-us/articles/115013149627-I-forgot-the-password-for-my-system-how-do-I-reset-it-

If you need further support with the steps, please reply to this email and we will be glad to assist you further.

Password Reset via XML files

Please find a 12V power adapter to power up your camera. And directly connect this camera to the router with an Ethernet cable if you need to reset the password via XML files.

Please power on the device (NVR/DVR/cameras) and connect it to the router via an ethernet cable first.

Then find the attachment and follow the instructions to export the XML file and send it to us. We will help to generate a key file and send it back to you to reset the password.

Kindly pay attention to the following when you export the file.

1. BOTH THE EXPORTED AND IMPORTED XML FILE IS VALID FOR ONLY 24 HOURS.

2. MAKE SURE THE DEVICE STAYS POWER ON AND ONLINE AFTER EXPORTING THE FILE.

If you have any questions about the steps, feel free to contact us for further assistance.

Recover password on Uniview device

XVR AiD — Sun, 18 Sep 2022 18:49:17 +0000

Uniview device If the password of a Uniview recorder or camera has been lost, there are 2 possibilities: the device is linked to an EZCloud account or not. From Visiotech we recommend that every device is linked to an EZCloud account from its first use. It is completely free and is done in 2 simple steps, Link device to EZCloud.

Load More : New Uniview Ezview Firmware Software Download

As you will see below, it is recommended to always know the date of the device.

From the account, select the key icon on the corresponding device.
Fill in the current date of the device and click “Acquire”. After a few moments an email will arrive at the indicated email account with a 6-digit code.
Enter the code and click on “Generate Password”.
A password valid only for this day will be generated automatically.
Access the device with the password and reset a known password.

If the device is not linked to an EZCloud account, request a reset from Visiotech technical support by attaching the serial number. This can be found using the EZTools software:

IMPORTANT: you must make sure of the date indicated on the camera, because only the master password will be valid for that same date, being a temporary password.

You can also access via WEB, click on “forgot password”:

And here you can check the date.

Uniarch DVR NVR all models password reset methods

XVR AiD — Thu, 21 Jul 2022 18:37:15 +0000

Uniarch What to do when I forget the NVR unlock pattern?

You can click on Uniarch ‘Enter password’ on the unlock pattern page and use the login password to log in.

How to disable unlock pattern on NVR monitor?

Log into the NVR on the monitor, go to 【System】>【User】，click on ‘Edit’ on the admin User row, input the login password. And then on the pop-up window you will see an option named ‘Enable Unlock Pattern’, please uncheck it and click on ‘OK’.

How to disable unlock pattern on NVR monitor?

How to disable login password on Uniarch NVR？

Log into your NVR on the Monitor, go to【System】>【Basic】>【Basic Setup】, uncheck ‘Enable Password Protection’ and click on ‘Apply’, and the login password will be disabled.

How to change the login password of admin user?

Step1. Log into the NVR on the monitor, go to 【System】>【User】， click on the Edit icon on the admin user row, input the old password, input the new password for twice, click on ‘OK’.

Step 2. You can also change the password on the NVR web interface.

What to do When I forget login password?

If you forget the login password of your device, please try below instructions:

Step 1. Please try default password before resetting password, the default username/password is admin/123456

Step 2. If it still says ‘incorrect username or password’，please send an email to service@uniview.com or dial UNV hotline service number USA|8008607999, Canada|8009146008 with below information.

Serial number

How to find the serial number of my device?

Step 1. You can find it on the white label on the device.

Step 2. You can also use EZTools to search and find the SN.

(https://global.uniview.com/Support/Download_Center/Tool/201502/787314_168459_0.htm)

EZTools2.0

System date

How to find the current device system date?

The System date of camera can be found on web interface，click ‘forget password’ on the login web page of the camera and you will see the device date on the pop-up window.

How to change the login password of admin user?

Log into the web interface of the camera, go to 【Security】>【User List】, click on and select admin user(the admin user row will turn gray if it is selected), click on ‘Edit’. Then a new window will pop up and you can input the old password and new password, then click on ‘OK’.

How to log into an Uniarch NVR?

Step 1. Connect a monitor to the NVR through a VGA or HDMI cable, and a mouse to the USB port of the NVR.

The default username/password is admin/123456.

Step 2. We can also access into the web interface of NVR via Internet Explorer on a PC. And Internet Explorer (9.0 or later version) is recommended.

How to modify the IP address of Uniarch product?

The default IP address of NVR is 192.168.1.30, DHCP is enabled by default.

Step 1. Connect the camera (NVR) to the same local network with PC

Step 2. Install EZTools on PC and Click on 【Refresh】 to search for the camera IP address（https://global.uniview.com/Support/Download_Center/Tool/201502/787314_168459_0.htm ).

Step 3. Select the device and modify IP after login

Step 4. The IP address also can be configured after logging into the device

Swann device Password Reset for all model

XVR AiD — Mon, 18 Jul 2022 19:40:15 +0000

Swann Security devices

This section will show articles about resetting the password reset of your Swann Security account and resetting the password of your Swann Security OS 5 recorders, such as our DVR 5680s/5580s, 4680s/4580s, 4480s/4485s, our NVR 8580/8780 series, and the NVW-800 system.

Swann Security Password Reset

NOTE: This guide is for the following recorders : DVR-4480G, 4480RN, 4480V, 4580G, 4580RN, 4580V, 4680, 4680RN, 4680A, 4685, 4685RN, 4780V, 4980, 5580, 5580A, 5580G, 5580G2, 5580RN, 5580RU, 5680, 5680A, 5680RN, NVR-8580, 8580RN, 8780, 8780RN, NVW-800

NOTE2: If you are trying to reset the password for your Swann Security account, please proceed to this article instead: Password Reset for Swann Security Account

This guide is intended for customers to reset their Swann recorder when they have forgotten their password.

Acquiring the password

If your recorder hasn’t been paired yet, proceed HERE.

When you pair your OS 5 recorder to your account via Swann Security app, you can get its password under recorder’s settings.

Simply go to Device Settings > choose your recorder. From here, you will then see the User name and Password. Tap the password to unhide it.

iOS	Android

Acquiring the reset code

The reset code on new recorders is acquired primarily by using the relevant client software on a computer. Other methods exist, but they usually require a level of networking knowledge over what we expect customers need to operate their system.

The reset code itself is a unique 12 character string that is generated by the unique hardware identifier of the network interface of the device, known as the MAC address.

Excerpt from the Hardware Quick Set Up Guide

To find your recorder’s reset code, connect the recorder to your router (if you have not yet done so) and install and run the software on your computer connected to the same router.

Installing the software

Download the software

Download Swann Security software on your Windows computer and install it.

If this prompt appears, click More Info then Run Anyway then continue with the installation.

Once installed, open the Swann Security program and follow the steps below:

Set a password – to protect you from anyone who wants to view your unit on your computer.
Set a security question – will be used when you forgot the password your set.
Login – just type in the password you’ve set earlier. Username is admin.
Search for device
1. Click the Home icon (top-left) then choose Device Management
2. Click the Auto Search (top) to get the MAC address of your recorder. Copy down any MAC address starting with the characters ’00-23-63′ or ‘BC-51-FE’ first, then any others. Replace the dashes (-) with colons (:).

Entering the reset code

You now use what you wrote down in the previous step to initiate a password reset on the recorder. On the Login interface, click Forgot Password.

On the recorder:

The reset code needs to be entered after clicking Forgot Password. Enter it in the Recovery field. Letters are in UPPERCASE with the colons (e.g BC:51:FE:11:22:33).

Click Unlock once done. A message will appear on-screen stating that your password has been reset. Click OK to continue.

Once this window appears, enter your preferred password (minimum of 6 characters).

You must enter an email address below so the next time you need to reset your password, the MAC address will be sent to your email; otherwise, you can write down your MAC address somewhere safe.

Click FINISH once done.

Notes

You will need to re-enter a new password every time you reset the password. The reset code CANNOT be used to login to the recorder nor can it be used for remote access.

Swann Security VMX Password Reset (Windows)

NOTE: This guide is for the following recorders : DVRx-4680X, 4680XN, 5680X, 5680XN

NOTE: If you are trying to reset the password for your Swann Security account, please proceed to this article instead: Password Reset for Swann Security Account

This guide is intended for customers to reset their Swann recorder when they have forgotten their password.

Acquiring the password

If your recorder hasn’t been paired yet, proceed HERE.

When you pair your OS 5X recorder to your account via Swann Security app, you can get its password under recorder’s settings.

Simply go to Device Settings > choose your recorder. From here, you will then see the User name and Password. Tap the password to unhide it.

iOS	Android

Acquiring the reset code

The reset code itself is a unique 12 character string that is generated by the unique hardware identifier of the network interface of the device, known as the MAC address.

The simplest way is to scan the QR code on top and get the MAC address starting with BC51FE. Some phones have a built-in QR code scanner in their camera app but if none, you may need to download a 3rd party app like Google Lens in this example.

Once you have it, you can skip the rest of the step below and proceed HERE; otherwise, continue below.

Excerpt from the Hardware Quick Set Up Guide

To find your recorder’s reset code, connect the recorder to your router (if you have not yet done so) and install and run the software on your computer connected to the same router.

Installing the software

Download the software

Download Swann Security VMX software on your Windows computer and install it.

Once installed, open the Swann Security VMX program and follow the steps below:

Login – default username and password is admin & admin then click Sign in
Add device – choose Add devices manually then click OK
Search device – click IPV4 Search and copy the MAC address that will show above

Entering the reset code

You now use what you wrote down in the previous step to initiate a password reset on the recorder. On the Login interface, click Forgot Password.

On the recorder:

The reset code needs to be entered after clicking Forgot Password. Enter it in the Recovery field. Letters are in UPPERCASE with the colons (e.g BC:51:FE:11:22:33).

Click Unlock once done. A message will appear on-screen stating that your password has been reset. Click OK to continue.

Once this window appears, enter your preferred password (minimum of 6 characters).

You must enter an email address below so the next time you need to reset your password, the MAC address will be sent to your email; otherwise, you can write down your MAC address somewhere safe.

Click FINISH once done.

Notes

You will need to re-enter a new password every time you reset the password. The reset code CANNOT be used to login to the recorder nor can it be used for remote access.

Password Reset for Swann Security Account

This article will guide you on how can you reset the password of your Swann Security account.

	Open Swann Security then tap Forgot Password? below the Sign In button.
	Enter your registered email address and tap Reset Password.
	Now check your email (even your Spam or Junk folder) and click the link provided.
	It will open this webpage and you must then enter your new password then select Submit.

HomeSafe View recorders

HomeSafe View Password Reset

This guide is intended for customers to reset their Swann recorder when they have forgotten their password.

Acquiring the reset code

The reset code on new recorders is acquired primarily by using the relevant client software on a Windows PC or Mac computers. Other methods exist, but they usually require a level of networking knowledge over what we expect customers need to operate their system.

The reset code itself is a unique 12 character string that is generated by the unique hardware identifier of the network interface of the device, known as the MAC address.

Excerpt from the Hardware Quick Set Up Guide

To find your recorder’s reset code, connect the recorder to your router (if you have not yet done so) and install and run the software on your computer.

Installing the software

Download the software

If you are using a Windows computer and haven’t installed HomeSafe View yet, follow this article instead:
Swann Security Password Reset (Windows)

Otherwise, if you are using a Mac computer, install the software linked below:

HomeSafe View for Mac

Once you have HomeSafe View software open, proceed below

Using the software

The first time you run HomeSafe View, you will see this screen.

Click on Next. A new window will show up. Click on Add online device located at the upper left.

Once your DVR shows on the list, click it once to see the MAC Address at the right side.

Copy down any MAC address starting with the characters ’00-23-63′ or ‘BC-51-FE’ first, then any others. Replace the dashes (-) with colons (:).

Entering the reset code

You now use what you wrote down in the previous step to initiate a password reset on the recorder. On the Login interface, click Forgot Password.

On the recorder:

The reset code needs to be entered after clicking Forgot Password. Enter it in the Super Password field. Letters are in UPPERCASE with the colons (e.g BC:51:FE:11:22:33).

If the window you see looks similar to the image below, you are in the wizard. The reset code CANNOT be entered in this area. Make sure to setup your new password and click NEXT. You can cancel the rest of the Setup Wizard if you want.

Cancel the wizard then open the right-click menu and select Main Menu (home button) to access the login window.

Once you enter in the “admin” username and reset code, the recorder will reboot. That indicates that the reset is successful and you will be presented with the window to enter a starting password after the recorder has finished rebooting.

HomeSafe Config Tool Password Reset (Windows)

For Recorder Models: DVRx-1590, 1600, 4480, 4480G, 4480V, 4575, 4580G, 4580V, 4680, 4680A, 4685, 4780, 4780V, 4980, 4980V, 5580, 5580G, 5680, 5680RN or NVR-7450, 8580, 8780

Before you start, please ensure that the following criteria are met:

Your recorder is connected to the modem/router.
A monitor and mouse must be connected to the recorder.
A Windows computer/laptop connected to the same network as the recorder.

Once you have everything in place, please follow the instructions below.

Getting the reset code

Download and install HomeSafe Config Tool
Open the software and you should see your device on the list. If not, click on Search.
Take note of the MAC address. If you can’t see it, scroll to the right.

Resetting the password

Get to the login screen on the recorder.
Click on Forgot Password.
Enter the MAC address that you took and replace ” – ” with ” : “. It should look like this – BC:51:FE:11:22:33
Click on OK once done.
You then need to set your new password. Please follow your Wizard Quick Start Guide.

SwannView Plus recorders

This section will show articles about resetting the password of your Swann recorders that uses the Swannview Plus app, such as our DVR 1500s, 1525s, 1550s, 1575s, 4350s, 4500s, 4900s, 8050s, 8075s, and the NVR 7090s, 7095s, 4K 8000s.

SwannView Plus Password Reset

Connect the DVR/NVR to a router or modem

Grab the Ethernet cable that came with the unit and connect one end to your DVR/NVR.
Then connect the other end of the cable to your router or modem.

Installing SwannView Plus or iVMS to your computer

Grab your computer (Windows or Mac) and install SwannView Plus. Click the link below for the download the latest version.
1. SwannView Plus for Windows
2. iVMS-4200 (v2.5.1.7) for Mac
Also, make sure your computer is connected to the same router or modem where the DVR is.
Once everything is done, open the SwannView Plus or iVMS.

Getting the MAC Address

Go to Device Management.
1. If you cannot see this page, click on Tool > Device Management at the top instead.
Click Show Online Devices.
Select your DVR/NVR by clicking at it once.
Check the software version of the DVR. If the unit has a firmware:
1. Build 160801 or later: Take note of the MAC address and follow the next step.
2. Build 160101 to above: MAC address first then follow the next step, if it fails please call our Technical Support line.
3. Build before 160101: Please call our Technical Support line.

Resetting the password

Go back to your DVR/NVR and pull up the login page again by accessing the MENU.
Type the MAC address you got from the software using lowercase, no dash, and no colons.
e.g. bc51fe810d61
Click on OK once you’re done.
The DVR will then reboot and display the Activation page.
You are then required to enter a new password that you prefer. Please take note of the MAC address you got in case you need to reset the password again; and of course your new password too. Click on OK once you’re done.

SADP Tool Password Reset (Windows)

This guide is intended for customers to reset their Swann recorder when they have forgotten their password. This guide is for the model series 7090, 7095, 7250 & 8000 which is up to date. If your recorder is not up to date, this method may not work and you will need to call Swann Tech Support and request assistance from an agent.

Acquiring the reset code

The reset code on new recorders is acquired primarily by using the relevant client software on a Windows PC. Other methods exist, but they usually require a level of networking knowledge over what we expect customers need to operate their system.

The reset code itself is a unique 12 character string that is generated by the unique hardware identifier of the network interface of the device, known as the MAC address.

Excerpt from the Hardware Quick Set Up Guide

To find your recorder’s reset code, connect the recorder to your router (if you have not yet done so) and install and run the software on your computer.

Installing the software

Download the software

The first step is to download the necessary software to your PC. A link to the software is below.

SADP Tool

Installation procedure

After you have acquired the software, proceed to install it. The software has a generic installation procedure that most computer users should be familiar with.

Immediately upon running the software, you may receive this prompt. This is a Windows security prompt, to make sure that malicious software cannot be installed without your knowledge. Click Yes to continue.

The installer opens to this window. Click Next.

Choose language and hit Next.

The default location is displayed here. You may choose a custom location if you wish.

Click Next.

Click Install to commence the installation. A progress bar will appear.

Once the installation is successful, you will be asked to create a Desktop Shortcut. Click Next.

Leave the checkbox ticked to immediately run the software after installation. Click Finish.

Using the software

The first time you run SADP, you may receive this prompt. As the SADP software requires network access, Windows Firewall will detect that activity and request your permission for the software to access the network. Do not adjust the check boxes. Click Allow Access to continue.

The software opens to the main page with various information displayed. You should see at least one entry here if your recorder is correctly connected to the network.

Scroll right using the scroll bar and you will get to MAC address. Copy down any MAC address starting with the characters ‘bc51fe’ first, then any others. Ignore the dashes as they are not necessary.

Entering the reset code

You now use what you wrote down in the previous step to initiate a password reset on the recorder.

On the recorder:

The reset code needs to be entered into the login window of the recorder. Enter it in the password field. Letters are in lower case just as they were in the SwannView Plus software.

If the window you see looks similar to this, you are in the wizard. The reset code CANNOT be entered in this area. Cancel the wizard then open the right-click menu and select Main Menu to access the login window.

SwannView Link and AlwaysSafe recorders

This section will show articles about resetting the password of your Swann recorders that uses the Swannview Link and AlwaysSafe apps, such as our DVR 1580s, 3250s, 3425s, 4100s, 4400s, 4550s, 4750s, 4600s, 5000s, and the NVR 7085s, 7285s, 7300s, 7400s.

SwannView Link Password Reset

NOTE: This guide is for the following recorders : DVR-1000 (16ch), 1250, 1260, 1425, 1450, 1580, 2555, 2900, 3000, 3200, 3250, 3260, 3425, 3450, 4000, 4100, 4150, 4200, 4400, 4550, 4600, 4750, 5000, HDR6-8000, HDR6-8100, HDR4-8200, NVR-7072, 7082, 7085, 7285, 7300, 7400

This guide is intended for customers to reset their Swann recorder when they have forgotten their password. This guide is for the model series 1580 rev.1*, 4550 rev.1*, 4750, 7300 & 7400 which is up to date. If your recorder is not up to date, this method may not work and you will need to call Swann Tech Support and request assistance from an agent.

Acquiring the reset code

The reset code itself is a unique 12 character string that is generated by the unique hardware identifier of the network interface of the device, known as the MAC address.

Excerpt from the Hardware Quick Set Up Guide

To find your recorder’s reset code, connect the recorder to your router (if you have not yet done so) and install and run the software on your computer.

Installing the software

Download the software

The first step is to download the necessary software to your PC. A link to the software is below.

SwannView Link for Windows
SwannView Link for Mac
(NOTE: If you are using Mac OS Catalina, go to this article instead: How to get the MAC address of a recorder using a Mac computer?)

Using the software

The first time you run SwannView Link, you will see this screen.

The software opens to the main page with various information displayed. Click on Add Device. You should see this below:

For Windows

For Mac

Copy down any MAC address starting with the characters ‘EC71DB’ first, then any others. Ignore the colons as they are not necessary.

Entering the reset code

You now use what you wrote down in the previous step to initiate a password reset on the recorder. On the System Login, click Forgot Password.

On the recorder:

The reset code needs to be entered after clicking Forgot Password. Enter it in the Super Password field. Letters are in UPPERCASE without the colons (e.g EC71DB5C4AF5).

If the window you see looks similar to the image below, you are in the wizard. The reset code CANNOT be entered in this area. Make sure to setup your new password and click NEXT. You can cancel the rest of the Setup Wizard if you want.

Cancel the wizard then open the right-click menu and select Main Menu (home button) to access the login window.

Notes

You will need to re-enter a new password every time you reset the password. The reset code CANNOT be used to login to the recorder nor can it be used for remote access.

How to change or reset your recorder’s password Lorex

XVR AiD — Tue, 26 Apr 2022 19:21:26 +0000

How to change or reset your recorder’s password Lorex You can change your recorder’s account password for security reasons or reset it if you’ve forgotten it. Important: These instructions are for recorders that are supported by the Lorex Home app.

For the full list of compatible recorders, please see the Product Compatibility Chart for Apps & Software.
For recorder’s that are supported by the Lorex Cloud app, please see the article How to change or reset your recorder’s password (compatible with Lorex Cloud App).

Change your recorder’s account password

Note: The recorder’s account password can only be changed by the device owner. Shared users cannot change the password.

Open your Lorex Home app.

Tap on your recorder’s device settings (•••) icon, then in the next screen tap on it again.

Tap on your recorder’s device name.

Tap Device Password.
Enter your current password in the Old Password field, then enter your New Password.

Note: Passwords for the system must be a minimum of 8 characters, and must include at least 2 of the following character types: lowercase, uppercase, numeric, and special characters.

Tap Save.

You can now use your new account password to login to your recorder.

Reset your recorder’s account password

Note: The recorder’s account password can only be reset by the device owner. Shared users cannot reset the password.

Open your Lorex Home app.

Tap on your recorder’s device settings (•••) icon, then in the next screen tap on it again.

Tap on your recorder’s device name.

Tap Device Password.

Tap Forgot device password.

Enter the email address associated with your account, then tap Send Reset Instructions.
Get the temporary password from your email.
Enter the temporary password in the Old Password field, then enter your New Password.

Note: Passwords for the system must be a minimum of 8 characters, and must include at least 2 of the following character types: lowercase, uppercase, numeric, and special characters.

Tap Save.

You can now use your new account password to login to your recorder.

Change your recorder’s account password from the system

Note: The recorder’s account password can only be changed by the device owner. Shared users cannot change the password.

From the Live View display, right-click to open the Quick Menu, then click Main Menu.
Click ACCOUNT, then click the User tab on the side panel.

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Under the admin username, click the pencil icon to Edit.
Configure the following settings:

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Modify Password: Click to enable changing the password for the system.
Old Password: Enter your current password.
New Password: Enter your new, secure password.

Note: Passwords for the system must be a minimum of 8 characters, and must include at least 2 of the following character types: lowercase, uppercase, numeric, and special characters.

Confirm Password: Re-enter your new, secure password.

Click OK to save your changes.

You can now use your new account password to login to your recorder.

Reset your recorder’s account password from the system

Note: The recorder’s account password can only be reset by the device owner. Shared users cannot reset the password.

Open your Lorex Home app.

Tap on your recorder’s device settings (•••) icon, then in the next screen tap on it again.

Tap on your recorder’s device name.

Tap Device Password.

Tap Forgot device password.

Enter the email address associated with your account, then tap Send Reset Instructions.
Get the temporary password from your email.
Login to your recorder using the system username (default: admin) and your temporary password.

From the Live View display, right-click to open the Quick Menu, then click Main Menu.
Click ACCOUNT, then click the User tab on the side panel.

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Under the admin username, click the pencil icon to Edit.
Configure the following settings:

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Modify Password: Click to enable resetting the password for the system.
Old Password: Enter the temporary password.
New Password: Enter your new, secure password.

Note: Passwords for the system must be a minimum of 8 characters, and must include at least 2 of the following character types: lowercase, uppercase, numeric, and special characters.

Confirm Password: Re-enter your new, secure password.

Click OK to save your changes.

You can now use your new account password to login to your recorder.

Night Owl Password Reset Instructions

XVR AiD — Thu, 31 Mar 2022 15:19:09 +0000

Night Owl Password Reset Don’t remember the password for your Night Owl Protect device? Follow the simple instructions below to quickly and securely reset your device password without having to contact support.
Option 1 – Reset Your Password from the App Ensure the DVR / NVR is powered on and connected to the Internet so it can receive the new password once you change it.

If you forgot your device password and are logged into the DVR / NVR with your Night Owl Protect account credentials, you can easily reset your password from the app. To do so:

Open the Night Owl Protect App on your Smart Device.
Tap “Forgot your password?” on the Sign In screen.
Retrieve the temporary code sent to the email address registered to your Night Owl Protect Account.
Enter the temporary code.
Create a new password and verify it.
Tap “Save Password.”
You can now log into your DVR / NVR with the updated password.

Watch the Short Video Tutorial Below

Option 2 – Reset Your Password Using Our Secure Web Portal

If you do NOT have your DVR / NVR connected to the Internet and do NOT wish to use the app, you can use our secure password reset portal. To do so:

Click “Forgot password” on the DVR / NVR Login screen.
Go to NightOwlSP.com/NOProtect
Create an account or log in.
Register your device if you have not already done so.
Click on “View Details.”
On the Device Details page, click on “Reset Code.”
Follow the provided instructions to reset your password.

Night Owl X App – Password Reset Instructions

XVR What to Do if I Forgot the Login Password?

XVR AiD — Sun, 20 Feb 2022 20:08:49 +0000

For this system, there will be two optional ways to reset the login password, please kindly find which way is suitable for you.

1. Reset the password via the security questions.

Please click the Forgot Password option on the below page, and then answer all security questions. The answers are set up by yourself when you set up the system for the first time.

2. If you forgot the answers, please reset the password via the verification code.

1) Click “Forgot the answer”

2) Download the APP named Sannce Smart on your phone. You can find the APP on the google play store or APP store.

3) Go to the below page and scan the QR code on the DVR monitor. Then you will get a verification code on the APP.

4) Then please input the verification code on the below page. Click Ok and you can set up a new password for the system now.

What to Do If You Forgot Password of The System?

XVR AiD — Thu, 17 Feb 2022 20:28:28 +0000

What to Do If You Forgot Password of The System?

Here are the steps for you:

Input a wrong password so that the system displays a window with an error message.
Please use the mouse click on this window, use your mouse interchangeably” left click”–“right-click”–“left click”–“right-click”—“left click”–“right-click”… Please do this at least 12 times.
Then it will pop up another window, “Restore default user“, click “YES” to restore the system so that password comes back to default one. The default password is nothing, it means you don’t need to input anything, just click “OK” to log in the system.

Here is the video for your reference: http://support.annke.com/document/JA/Forget_password.MOV.mp4

How to Reset the DVR Password via the Email?

XVR AiD — Thu, 17 Feb 2022 20:26:04 +0000

How to Reset the DVR Password via the Email?

Purpose: For the new version system, if you have reserved an email to reset the password, you can follow the instructions below to reset the password for your system.

Step 1: When you forget the password but confirm that you have set up the email for the password. Go to the login interface, and click the “Forgot My Pattern” or “Forgot Password” to get to the password reset page.

Step 2: Then you can get this “Verify by Reserved Email“.

Please check whether or not the email address shown on this page is your email address, if yes, you can follow the instructions to reset the password via this email.

Step 3: Download the APP “Annke Vision” and register your own account and login in. Click “Add device” and choose “Scan QR code”. Scan the Code on the “Verify by reserved email”. Then it will send an email to this email address, input the verification code you received on the page of “Verify by reserved email”, and click OK to reset the password.

Note: If you can’t find the email under your mailbox, please also check the junk box, sometimes it will be saved under the junk box of the email.

XMEYE What to Do If You Forgot The Admin Password of The System?

XVR AiD — Thu, 17 Feb 2022 20:22:40 +0000

XMEYE What to Do If You Forgot The Admin Password of The System?

For this system, there will be some optional way to reset the password, please kindly find which way is suitable for you.

Here are the methods to reset the password.

1. Please contact technical support to get the general super password according to the system date displayed on your monitor.

2. Can you see a “?” on the login page,? If yes, please refer to this link to find the key number and send it to technical support, and then please don’t turn off your DVR.
After technical support gets your code, the agent will generate a super password for you.

3. Can you see a small QR code after you input the wrong password 5 times? If yes, please click it and make it enlarge, and then please send the full and clear picture of this QR code to the technical support. After the technical support gets your picture, the agent will generate a super password for you.

4. If the above method all not suitable for your case, please kindly note that can you see some prompt messages on your login page, such as
“System maintenance, please contact the installer, SN: XXXXXXXX“. If it is in this case, please kindly send us a clear picture of this prompt message window, and then please inform us of the system date displayed on your monitor. After we get your pictures, we will inform you how to do it for the next step.

If this article is helpful to you, please click the “helpful” button after you review it. Any comments would be appreciated.