How to remotely connect to Bosch Devices

XVR AiD — Wed, 23 Oct 2024 11:20:46 +0000

How to remotely connect to Bosch Devices, This article contains a step by step guide meant to show you how to remotely connect to your DIVAR Network or Hybrid by using your phone/ tablet via DIVAR Mobile Viewer App.

Step-by-step guide

It is mandatory to have the monitor & mouse & Keyboard connected to your DIVAR.

Recommendation

When adding your DIVAR in Remote Portal, please consider to use a separate Technician account when performing this action.

In case you are using an Admin account to connect your DIVAR to it and if you forgot the password of the Admin account, after resetting it, you will be required to re-add the password locally, physically on your DIVAR.

Therefore, by using a Technician account added into an Admin account, after resetting the Admin account password, this action will not impact the password of your DIVAR when adding it into the Remote Portal.

How to remotely connect to Bosch Devices

A) Setting up DDNS & Remote Portal account

First, you have to create a Remote Portal account, if you don’t have one yet.

If you already have an account, add it locally (not via web interface) to the DIVAR by accessing Settings > Network > DDNS

You can create the Remote Portal account in advance from any browser by accessing
https://remote.boschsecurity.com and click Sign up button.
.

• See more details here: How to create a company’s account in Bosch Remote Portal?

Or you can create the Remote Portal account directly from your DIVAR Hybrid/ Network only if you have connected locally the monitor & mouse & Keyboard to your DIVAR:

To create a new Remote Portal account from your DIVAR Hybrid/ Network:

• Go to Settings > Network > DDNS > select “Bosch Remote Portal” next to the DDNS type

Important!

Make sure the recorder is connected to the open internet, before you configure the DDNS service. (see point B)

1.Tick the box next to “Enable”

2.Type in the e-mail address that will be used to log in to the Bosch Remote Portal

3.Insert the password that will be used in Bosch Remote Portal
Note: The password must contain minimum 8 characters that must include at least one letter and one number.
Hint: While creating the Remote Portal account, please note that the password length displayed in the dedicated password field will display maximum 11 dots characters instead of the real number of dots characters that you typed in for your password. Therefore, behind the 11 dots characters, it will be the password of your choice.This is also valid for the users on the Divar.

4.Agree to the conditions

5.Click Apply → “Successfully Registered” message will appear within a few seconds:

6 Click Save
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• An e-mail will be sent to your nominated email address with the Bosch Remote Portal activation link. Click on the link from the e-mail. This will redirect you to the Bosch Remote Portal web page to login.

This message should be displayed:

After logging in to your Bosch Remote Portal Account (with the credentials you previously set within your DIVAR, DDNS tab), you should be able to see the DIVAR as connected:

B) UPnP SET UP

Now, you have to go in the UPnP menu and tick the box next to Enable > click Apply

The status should display “Success” and the LAN IP and WAN IP fields will be populated. The table shows the port-forwarding rules that will be passed through your router, if UPnP is enabled on the router.

Tip

Please make sure that the Public IP is correctly set.

If you don’t know what your Public IP is, type in “what is my IP” in any search engine and you will find it.

For remote access on your Divar Network/Hybrid, you will need to forward certain communication ports on your router that connects you to the internet.

Read your router manual for instructions to forward ports to a device or you can refer to this link where basic information on Port Forwarding are provided.

The Divar Mobile Viewer App only needs TCP port 37777.

However, if you also plan to connect remotely to the unit via web browser, you will need to forward the HTTPS port and/or HTTP port. Bosch advises to use only HTTPS connections for a higher security.

See below an overview of the ports default values and their usage:

• TCP port: 37777 – used for video streaming, mandatory. This port is used by the Bosch DIVAR Mobile Viewer app to connect to the recorder. The web client also uses TCP port 37777.

• UDP port: 37778 – used for UDP type data streaming

• HTTPS port: 443 – used for secure connection via web browser

• HTTP port: 80 – used for connection via web browser.

Bosch strongly recommends to only use HTTPS communication. However, if the network bandwidth is limited, the system has a very high load or the remote workstations are not powerful enough, the HTTP connection can be used to increase the systems performance and reduce network bandwidth stress.

• RTSP port: 554 – used for accessing the video using an RTSP stream

C) Mobile device set up | DIVAR Mobile Viewer App (phone/ tablet)

• Go to Network > Mobile > General and scan the QR code to download the Mobile Viewer app if you do not have it already installed on your phone/ tablet

•

◦ Once the DIVAR Mobile Viewer App is installed on your mobile device, open the App > click on the left side menu > select Device manager > then click + to add a new device

· Add the preferred name for your DIVAR

· Now you have 2 options to add your DIVAR in the App

· Option 1: by scanning the QR code (next to the DDNS name) displayed on the DIVAR’s screen

•

Option 2: by manually adding the details.
Note: if you manually add the details, for remote connection you should enter the Domain name from the DDNS menu on your DIVAR:

Tip

The abc icon is displayed in the domain name when you are hovering over it. Move the mouse outside of it to make the abc icon disappear.

Behind the abc icon there is ‘.’ and not ‘@’

Whether you follow the Option 1 or Option 2, you will have the overview below in the DIVAR Mobile Viewer App:

Enter the Username and the password and click Start Live Preview

Important

The username and the password are the credentials of your DIVAR!

• Now, you can remotely see the cameras connected to your DIVAR Network or Hybrid, directly on your phone/ tablet via Mobile Viewer App!

How can I access my DIVAR Network or Hybrid web GUI given that Internet Explorer has been retired?

Question

How can I access my DIVAR network/hybrid 2000/3000/5000 web GUI given that Internet Explorer has been retired?

Answer

Given that the Internet Explorer 11 desktop application has retired and is out of support as of June 15, 2022 for certain versions of Windows 10, the new PCs have only Microsoft Edge installed on them or Microsoft rolled out the New Edge browser automatically via Windows Update.

If you have a DIVAR network/hybrid 2000/3000/5000 recorder and you want to connect and configure it, you can do it with the internet explorer compatibility mode in Microsoft Edge and you can use the system as before.

There is an Internet Explorer extension for Microsoft Edge and you can enable it as following:

Enable IE mode on Microsoft Edge

1.Open Microsoft Edge on Windows 10.

2.Click the Settings and More (ellipsis) button on the top-right corner.

3.Select the Settings option.

4.Click on Default browser.

5.Under the “Internet Explorer compatibility” section, turn on the “Allow sites to be reloaded in Internet Explorer mode” toggle switch.

6.Click the Restart button.

More details here: What is Internet Explorer (IE) mode?

You can also add the IP address of your DIVAR to the IE mode list:

When DIVAR is accessed for the first time using web interface, the URL for downloading the prerequisites (addon) remain the same.

Click “Install“:

Click “Run“:

Be aware that after installing the WebPlugin Setup, you will be redirected again to the webplugin.exe link to be downloaded. Select the “webplugin.exe” and remove it from the URL.

Type only the IP address of your DIVAR > press ENTER and click “Allow” for the add-on to run:

Tick the checkbox and click “Allow“:

Now, your DIVAR is accessible from the Microsoft Edge in IE mode.

Insert the credentials and start using your DIVAR:

Also, if you need a software to view and monitor the cameras, you can try *BVMS viewer.

*applicable for DIVAR AN as well

How to exchange the battery for the DIVAR Hybrid and Network series?

This article explains how to exchange the battery on the DIVAR Hybrid and Network in a safe way

Product families

• Divar Hybrid 3000 and 5000 series

• Divar Network 2000, 3000 and 5000 series

When the battery is getting too less power due to his lifetime, it needs to be exchanged. For the above mentioned families the life time of the battery is guaranteed for 5 years. When the power of the battery is getting to low the clock of the recorder will be displaying the wrong date and time at startup it shows 01-01-2000 00:00

This wrong date and time will only be seen at the moment the CTN has been started up after powered off.
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Step-by-step guide

What is being done or recommended to address:

• To exchange the battery you need to take some safety precautionary measures first;

• Repair work on the device must comply with the safety standards specified in EN 60065 (VDE 0860).

• A mains isolating transformer must be used during any work for which the opened device is connected to and operated with mains voltage.

• The device must be free of any voltage before performing any alterations with upgrade sets, switching the mains voltage, or performing any other modifications.

• The minimum distance between voltage-carrying parts and metal parts that can be touched (such as the metal housing) or between mains poles is 3 mm, and must be observed at all times.

• The minimum distance between voltage-carrying parts and circuit parts that are not connected to the mains (secondary) is 6 mm, and must be observed at all times.

• Special components that are marked with the safety symbol in the circuit diagram (note) must only be replaced with original parts.

• Unauthorized changes to the circuitry are prohibited.

• The protective measures issued by the relevant trade organizations and applicable at the place of repair must be observed. This includes the properties and configuration of the workplace.

• Observe the guidelines with respect to handling MOS components.

When these safety measures has been taken, you can open the recorder. To open the CTN unscrew the 4 screws marked red and remove the top cover of the unit.

When you look at the main board you can see the battery (see picture below)

• The battery which is used is the CR2032

• To remove the battery push as shown in the picture against the battery holder.

• When done correct the battery will be lifted and can be taken out.

• Place the new battery.

Additional information:

• In case you have exchanged the battery no settings or recordings are lost.

• The only thing which needs to be done is setting the time and date back to the actual time/date.

How to change the time:

• After exchanging the battery and closing the unit again startup the unit.

• Fill in the administrator password

• Go to main menu

• Go to settings

• Change the date and the time.

• After setting it to the right date and time don’t forget to save it.

To verify if the procedure was successfully done, please restart your unit and check afterwards if the date & time are correctly set.

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Bosch remote device management tool – XVRAID XVR-DVR-NVR CCTV DESK

How to remotely connect to Bosch Devices

Step-by-step guide